Written By: Leary
LY Dinner Sales: 7384
Projected Sales : 7560 (-1257)
TY Dinner Sales: 6303
+/- : -108, -15% Over LY
Dinner Covers: 217
Avg PPA: $29.05
Weather: Beautiful day, cool fall evening
Special events?: F1
Who worked:
Lindsey, Johnny, Jason, Mandy, Clair Cl, Chelsea w/ Melisa & Alina H, Gabe SA, John FR
Flow of Business, Cuts and Ticket Times:
The first hour was a slow crawl, and then we got hit pretty hard by 630. Hit an hour and a half wait by 730. Came back down to a normal 45-50 by 830. Off the wait by 950, and only a couple of tables in the last hour. Cut host 1 at 945, and 2 on at 1015. Ticket times were good overall. Ek got a little behind at zero-ban at on point, and we had a few 30-40 minute tickets, but then quickly came back down.
The biggest issue of the night was S4's sushi ticket disappearing. Not sure if it was due to a paper change or if it was just lost, but they sat there without any food for 50 minutes before saying anything. Once Clair let me know we got the pieces rushed out. The guests were understandably grumpy about the situation. I apologized while dropping off some pieces. I brought them some extra special pieces on the house, and comped a few of their items to make up for the mistake. They were very happy in the end. Glad we could turn it around.
Lindsey forgot to ring in a kids meal in the very beginning. It came out after the parents were completely done. They were going to cancel it, but I rushed it out and took care of it. They were very understanding. Lindsey felt pretty bad, but it's out of character for her.
Specials:
Jellyfish- 34
Oyster- 19
Iwashi- 25
3 Staff members that stood out (why/how):
Any VIP's in?
-Kayo & Dad
-Rachel & Carlos
-Elizabeth's broker (what's his name)
-Elizabeth and her brother
Comps& Void Detail:
-Server misring kids cooked plate
-Kitchen error nigiri pieces for S4
-Owner Comp for Kayo
-Emp day off for Elizabeth and her Brother
R&M needs:
86'd items/ need more:
I'm not sure it's just my table because he is feeling comfortable with me, but Jason has been little rough or less patient for his service.( at least for my table)
ReplyDeleteWednesday, when we tried to order parfait, he told us that he was going to check if we still have it and let us know but he never came back.
Today, he forgot to drop ginger:wasabi but brought our sushi and did not realize until I sent Kaya to get it.
Also I still keep finding him working without apron. He just does not wear apron and it really bothers me.
He does give guests great service and his talk and approach is very good but I still want him to do perfect job and follow simple rules.