Tuesday 4/5/16

Written By: Samara

LY Lunch Sales: $1804
Projected Sales : $2127.50
TY Lunch Sales: $1810
+/- : 0% from LY & -$317.50 under PS
Lunch Covers: 102
Avg PPA: $17.75


LY Dinner Sales: $3663
Projected Sales : $4637.50
TY Dinner Sales: $5559
+/- : +52% over LY & +921.50 over PS
Dinner Covers: 192
Avg PPA: $28.95


Previous Days Labor: 20%

Previous Days Comps: 5%
Controllable Comps: 0.98%

Weather: 80's an sunny

Special events?:


Who worked: LUNCH-  Lindsey, Krystin, Kelly, Johnny (CL), Taylor (FR), John (SA), Cindy (H)
DINNER- Lindsey, Krystin, Kate, Ruthy, Clair (CL), Lizet & Kelly (H), John (SA), Hiroe (FR)

Flow of Business, Cuts and Ticket Times: Lunch was rather slow. Cut Krystin at 1, Lindsey at 1:30, and Kelly at 1:45. Nothing to really note, other than B8 sending back their Chicken teishoku because they wanted white meat only.

Dinner started off VERY SLOW. Painfully slow. But everyone kept moving, which was nice to see. Surprising amount of regulars...I feel like I've seen most of them more than twice a week in the last week. Also nice to see so many familiar faces.

Ok, onto the couple of bizarre customers issues...

1. Two guys at the sushi bar. Sat about 5 minutes apart. One at S1 and the other a S4. At first I didn't think they knew each other, but after a while I spotted them chatting a bit. They both closed out around the same time. They both had tabs of about $14 and $15, respectively. They both have Promo Kome bucks. One of them tipped $4 on what would have been a $15 tab before discount. The other tipped nothing. I followed them out and they clearly knew each other. Not a big deal but definitely noteworthy. They were clearly trying to get a free meal, which I why I think a minimum of $25 on promos is the best thing going forward.

2. The 5:00 reservation. I recognized the woman who made the reso as a regular. Her name is Reanne and sometimes she comes in with her family and occasionally she comes in with co workers. I noticed when she comes in with co workers, she sits incomplete for a long time. She usually comes in when we first open, so she gets away with being incomplete for 45 minutes on average.

Today, she arrived promptly at 5. Around 5:20, Lizet informs me that they are 2 out 10. I talk to her. She says they are no longer 10, but "maybe 6,7,or 8". I remind her of our policy and she's very polite about the whole thing. We don't have another reso after them but I have a funny feeling about this whole thing. at 5:30, they ask to be seated. I say we need a least 6 to be seated in the party room. I also offer to set up two tables in the dining room once her party arrives. She asks to be seated immediately once the third person arrives. I explain why I can't hold the party room or two large tables. Again, she's very understanding. I seat the three that are present at A8. About 20 minutes into ordering and receiving food, they ask if they can be moved to the party room once they have six people. At this point, I want to keep the PR available for any possible COMPLETE LARGE PARTY. Around 6:00, three more show up. We put A7 and A8 together. It's now an hour later and they are 6!

It doesn't stop there. After 45 minutes, one by one, they trickled down to 4. And then a new person or two joins them. A couple leave. There are now 4 spread out between the two large tables. By this time we're on a substantial wait, so I finally ask if any one else is joining them. They say no and allowed me to take A7 back. There was really zero conflict during the entirety (over 2 1/2 hours) of these interactions, but a lot of tap dancing around some very polite yet ENTITLED people. Thought I'd pass this along for the next time Reanne makes a reservation or just comes in general.

Rudy was training with Daniel tonight because Robin said she couldn't work her last shift. Rudy smashed an ebi in the fryer to oblivion, so that had to remade. I comped 25% off because the couple at the sushi bar waited a long time on the remake.

On a wait by 7, which was consistently 25-35 minutes up until 10:15. Cut Lindsey and Krystin at 10, Kate at 10:30.

Specials:

3 Staff members that stood out (why/how): Kelly closed out a check that had an employee bandana on it. The customer called immediately after complaining about being over charged. I spoke to Kelly about slowing down and re reading checks more carefully before she closes them out and it's something I already put in her eval, which is tomorrow afternoon.

I went to the corner store at 4:30 to grab more caffeine and came back to find Ruthy smoking. I asked her if she was on the clock, she said "no". I asked her if she was an opener, she said "yes". This was my attempt to see if she felt any guilt. Alas she didn't, piling excuse after excuse, about not being able to find me to ask permission to smoke once her opening side work was done. I literally walked to the corner store and back in 5 minutes flat. We talked about how I feel a lack of respect from her because we are friends outside of work. She disagreed. I gave her a warning and said next time would be a write up, so other managers keep a eye out for that. She said she didn't think Elizabeth would "give a shit" (her words) if she was smoking. Think it's time to revisit our policy standards? I told her from now on she is to smoke before her shift starts.

I've noticed a big difference is Krystin's demeanor lately. She's happier, faster, more helpful, efficient, and focused on her job. Not sure what the change has been, but it's clearly for the best!

Any VIP's in? Old John, Cole from Cheer Ups, Miles from Fastball for lunch.
Dinner: Nathan, Lindsey Creel, John who owns Switched On, Thalia, Victoria, Dillon from Daruma, Scott & Carolyn

Comps& Void Detail:
-DNL Chicken Teishoku. Customer didn't realize it was white and dark meat.
-Birthday Dessert
-3 Promo Kome bucks
-25% Recovery for a fried Ebi. Long ticket time
-Bought a piece of Sanjuro for Nathan and an Asahi for Clair

R&M needs: The men's bathroom floor was covered in water during lunch. I can't figure out if it's a leak in the sink or some customer not knowing how much water is going to come out of the spout. The toilet paper underneath was soaked (can we not keep them there anymore, please?) Either way, I called the plumber. Haven't heard back yet. Didn't notice any water on the floor during dinner.

Both keys to the paper towel dispensers in the bathrooms have gone missing.

86'd items/ need more: Seaweed salad, Japanese pickles