Thursday AM 4.14.16

Written By: Elizabeth

LY Lunch Sales: $1874
Projected Sales : $2127
TY Lunch Sales: $1945
+/- : +4% LY and -$182 PS
Lunch Covers: 110
Avg PPA: $17.68

Previous Days Labor: 16.32%

Previous Days Comps: 4.15%
Controllable Comps: 6.77%

Weather: Sunny and warm. High 70s.

Special events?:none

Who worked: Lindsey, Kate, Kelly, Johnny CL. Chris Host, Taylor FR, John SA

Flow of Business, Cuts and Ticket Times:
Lunch service was slow and steady and LOUD. Man there were some talkers in here today. Nonetheless, the kitchen never seemed too busy when I would go back there. The sushi bar was rocking and rolling with sushi lunches galore. Ocean waves came in the middle of service, as they do, and Take went to cut the fish so we would have it for service tonight.

Had some long tickets on sushi lunches during the course of lunch, since everyone was ordering them. Lindsey got really impatient on her 30 minute ticket and ran a dynamite sushi lunch to B4 and an Austin Lunch to B8 when it was the other way around. I was pretty annoyed by the fact that she didn't even realize her own mistake at her own table. She was flustered and said she talked to both tables and they were fine with the rolls they received. But after waiting that long I'm sure they didn't care. But her careless mistake was very unsettling.

Had to ask a man to move his suburban off the sidewalk. He was a little surly about it but did it in the end.

Lunch slowed around 1:15, cut down to 2 on at 1:30 and Johnny and Kelly rode it out. At 2:03 Josh asked Johnny if we were all in, he said "no, at 2:05 we'll be all in" So I'm glad to see the waitstaff being aware of the "late diner" rule.

3 Staff members that stood out (why/how):
-Lindsey, as mentioned above. Talked to her after her shift about how it only makes matters worse to run the wrong food to the wrong table after waiting that long. I asked her not to do it again and all she said was okay. Seemed a little irritated that I was bringing it up

-Kate asked me why she wasn't "allowed to close" anymore.I told her we had had that conversation when I took her off the closing shifts and it was addressed in her eval as well. She put up a little resistance but in the end asked what it would take to get them back. I told her everything that was addressed in her eval. She had one last dig to add before she left saying that she doesn't understand why Mandy was given a closing shift when she seems just as slow. I told her that that was her interpretation, and I have my own and to leave it at that.

-In the first hour of service we were starting to fill up. A guy came in waiting for someone else and wanted a table (we only had sushi bar) so Chris asked him to wait. He asked "Can I get an Asahi while I wait?" Chris' answer should have been "yes" but instead he said "I can sit you at the sushi bar right now if you want to sit down". The guy said "no I'll just wait for my table then" and then Chris didn't say ANYTHING!? Luckily I overheard the conversation, and asked the guy if he would like that Asahi then in the meantime. He said yes, then we had a quick convo about Tuesday $2 Asahis and that was that. I talked to him after the shift and he said he didn't have his TABC and was going to seat him soon anyway. I said for future occurrences, just say yes and pass it along.
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Any VIP's in?
Rob- wine guy
No others.

Comps& Void Detail:
None!!

R&M needs:
Soft serve machine still waiting on the part
Sign out front had the letters fixed

-The trailer: I went out there to put away 10 boxes of napkins that arrived today and it's really full. There are 3 boxes of kid cup LIDS, 3 cases of pint containers, just a lot of stuff. . And there are a lot of old pots, pans and other kitchen items. I think a broken microwave is back there too, I couldn't pull it out of the box. Is there a reason we're hanging onto these things? I have a pallet of napkins coming in next week and I'm afraid there won't be much room for them.

86'd items/ need more: