Written By: Dusten
LY Lunch Sales: 1733
Projected Sales : 1944
TY Lunch Sales: 1994
+/- : $50 over PS and 14% up from LY
Lunch Covers: 112
Avg PPA: 17.80
Previous Days Labor: 19%
Previous Days Comps: 4%
Controllable Comps: 6.36%
Weather: muggy morning, sunny and humid at 3pm
Special events?:
Who worked: Clair, Kelly Krystin, Johnny CL, Junko H, Eric SA and Taylor FR
Flow of Business, Cuts and Ticket Times: Average lunch it seems. Normal pop, short wait for those incomplete parties. Dropped off about 1pm. I cut Krystin then. Cut Kelly at 1:30 and Clair at 1:45pm.
No ticket time issues.
Specials:
3 Staff members that stood out (why/how): Eric needs to work on his speed and attention to detail. He is either rushing and missing things when wiping tables or unloading dishes very slowly. He did ask me about a couple pointers after the shift so I know he isn't just trying to get by on minimal effort. He just needs coaching and supervision.
-I ordered ramen today and the noodles were not cooked right. Kumi was working ramen and she identified the problem, fixed it and made the ramen again after everyone else was done in the kitchen. It was the best ramen I've had here in months. I told her that I appreciated her listening without getting defensive and staying until the job was done the right way. Point is, it was a very productive interaction and she should be commended for her professionalism.
-Kelly is progressing as a server and starting to learn some of the subtler details of working here. She is still fairly unsure of a lot of things but she is asking questions and learning.
Any VIP's in? Scott Poe, Some other regulars. Tara and her husband.
Comps& Void Detail: void a yakitori-don- testing. Someone claimed a printer error in the back.
R&M needs: Called soft serve machine company about machine today. Said they'd send someone out. I told them it was the spindle that runs up the middle of the churner that seems to be warped. Also if they can help- the tray that slides out on the left side- in that slot is a sticky nasty mess that needs to be cleaned somehow.
86'd items/ need more:
I had a long talk with Eric yesterday during his eval. He and I agreed he needs continual coaching. I encouraged him to begin building a better rapport with management and speak with the manager after every shift he works...kind of like a daily progress report. His eval included time management, attention to detail, less chatter, and knowing when to ask for help -- the last part really broke him down. I think he used to being the star student and carrying the weight of the world on his shoulders. Think he needs a mentor. What about you, Dusten?
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