Written By: Dusten
LY Dinner Sales:3909
Projected Sales :4204
TY Dinner Sales:5452
+/- :39% increase over LY, 1248 over P
Dinner Covers:180
Avg PPA:30.29
Weather: Sunny and warm
Special events?: last day of ACL
Who worked: Grace, Kate, Stephanie, Joel, Clair CL, Cindy and Samara hosting, Jason SA and Hiroe FR
Flow of Business, Cuts and Ticket Times: Tonight was odd. We started off with a bang. We were full and on a wait by 6pm. We went off wait at 7pm. We went on wait at 7:30 again and then stayed full until about 9pm. I cut Grace, Kate and Cindy at that time. I cut Stephanie at 9:30pm and left it that way until close.
There was an escolar that took about 30 minutes. Kitchen was hit pretty hard at that time. Table did notice, but were understanding.
Soft serve machine was not switched on or frozen by the time we had people asking for it. Also we were out and no one checked. 4 people left without their ice-cream.
Specials: 4 escolar (despite running a contest on it). 5 veggie specials, 8 kong salmon box, 23 hon-maguro, 7 sake-toro aburi and 1x 'sushi special 2'- dont know what that was supposed to be.
3 Staff members that stood out (why/how): Stephanie and Grace both received praise from tables. One 6 top that claimed to have a reservation (wasn't in the machine) but we had space in the back B's. Turns out the patriarch was a retired chef from Hawaii and quite the character. He was very impressed with just about every aspect of his dining experience. He stopped in the middle of his life story and experiences to ask Cindy why her hair what the color it was. Random and funny.
Grace's table mentioned her specifically as being an excellent and attentive server. She seemed to have a good night.
-Kate seems as if she is always teetering on the edge of a breakdown and I don't know how or what to do for her.
-Cindy is great at the host stand. She genuinely seems to enjoy herself and work.
-Joel was on point tonight. He didn't get bogged down in socializing at the server station like everyone else does. He had all the hustle tonight.
Any VIP's in? David and Ransom. Regulars from Yellowjacket. Chill's girlfriend with a friend of Grace's
Comps& Void Detail:3 soft-serve due to 86./ Kome Chazuke- lady changed her mind about it when it hit the table. She said she didn't eat raw fish and no amount of searing the fish (cooking it) would change her mind. Table sent back a veggie special- undercooked potatoes. They didn't want it remade. FNF for Chill's lady. Some folks from Ramen Tatsuya came in with a $15 card.
I gave out a bunch of $15 cards to servers and support staff tonight to give out to folks on their outside work adventures.
R&M needs:Dumpster was wide open and exposed when I drove up this afternoon. I know it comes up regularly at manager meetings and Danny and I discussed it tonight. We agreed that anyone who puts anything in the dumpster needs to close it every time.
The dumpster is placed so that the gate won't close at the moment. I took a traffic cone and propped it at closed as it would go. Just looks really bad when you drive up Airport coming from the south.
Several FOH people have mentioned the almost indistinct flavor of the soft-serve. I've even taken to selling it as a vanilla/kabocha flavor... which works for now. But many people that tried the charcoal and said it tasted like vanilla also. I'm just concerned those that visit us with any frequency and order the soft-serve are going to catch on soon. I had Daruma's kabocha soft-serve today. It is really really good.
86'd items/ need more:Uni and takowasa.
Yeah I hope the kitchen can take little more time to make better soft serve.
ReplyDeleteDaruma definitely makes the best because they take steps and tries until they hit the best flavor.
Also i really really hope we don't have to see open trash bin. I've spotted myself few times as well.
Lastly, I really want servers to take care of soft serve machine better. I asked who's side work? And seems anyone just take care of it, so I don't know who particular to ask but even after we asked them to make sure to pour enough so the red light is not on, I still see soft serve mix is not enough and red light was on but no one really did care.
I understand it's not going to make big difference on the ticket, only$3, but I still want to see the effort of selling it.
The softserve machine is the dinner closer's sidework. filling the soft serve machine is everyone's responsability. After lunch we were really low on soft serve so I turned the machine off. I told Daniel around noon that we were really low on soft serve and he said that he will make it after service. We should have had it by dinner service. When we DO have it, it does sell well, especially since we have it on the dinner specials list.
ReplyDeleteThe servers do care about the soft serve, but if there is no product to put in it, then the issue of servers caring is null.
I don't know the soft serve recipe, otherwise I would be happy to make it. I can make the vanilla mix, but that's about it.
And I agree on flavor. The charcol didn't have any particular flavor other than vanilla and only had a little texture to it. Other than it being grey. And the kabocha doesn't taste like anything but vanilla. I'm not sure what Daruma does but I definitely think we need to take their recipes and use them just until we get the hang of it on our own.
Also, in regards to the dumpster: I don't know how we are going through that much trash that we fill it by Saturday night- we were having this problem about a year ago or so and the only alternative was to get a bigger dumpster (I don't think we could increase the frequency) . The issue with the lid being opened is that there are so many bags it's forcing the lid open. Not to say that there are other times when the dumpster is emptier and the lid continues to stay open. In any case, I mentioned in my AM notes yesterday that I plan on calling Central Texas Refuse to try and find a solution to our over flowing dumpster. CAN we get a bigger dumpster? Also, a lot of the time the trash truck doesn't put it down in the right place and we can't close the gate completely. That's a separate issue.
ReplyDeleteI guess now we should look into recycle trash can option as well. I can't remember but by next year or so, COA will require to recycle all businesses. I'll double check on this.
ReplyDeleteSpeaking of bigger trash bin, I'm sure we can only goes taller which will not be our option. Let me check how other place does.
Sushi special 2 was the king salmon box, if I recall.
ReplyDelete