LY Lunch Sales:$1561
Projected Sales:$1640
TY Lunch Sales:$2234
+/- :43% over LY lunch, $630 over projections
Weather:hot
Any Special events going on?:None that I'm aware of
Who worked?:Kate, Krystin, Lynn, Joaquin (SA), Ruthy (H), Hiroe
Flow of Business, Cuts and Ticket Times:
Today was very busy, we went on wait by 11:45am and stayed on wait until 1:45pm but we had tables walking in all the way to 2pm. Towards the end of the shift sushi bar ended up getting really backed up...some people waited almost an hour for rolls, before it got out of control, I noticed sushi bar getting backed up and made sure the servers were letting their tables know there may be a wait for sushi bar items. I did have to comp some items due to unhappy customers and long ticket times. i gave $30 Kome Bucks away with the intent for people to come back. Most people understood, it was our usual customers or people who have ate with us before and they commented on how busy it was and how they didn't expect it (we didn't either!) since the kitchen wasn't backed up I also send some edamame to tables waiting for sushi items, so they had something to munch on.
I had one unfortunate guest on S7 who waited an hour for a sushi lunch. Her husband ordered 2 rolls and already finished while they were waiting. I talked to them and sent edamame over and explained to them the situation. They were not happy. I took the sushi lunch off the bill and gave 50% off the rolls her husband ordered. She ended up cancelling the order after an hour and they paid their bill and left. **regardless if sushi, or kitchen is busy, if they could accurately quote times for items that would be so helpful, no matter how long. I got quoted 25 minutes for sushi lunch during the rush so I expressed that to the table and 35+ minutes later it still wasn't out.
After my talk with Joaquin yesterday I could tell he was making an effort today about prioritizing making sure tables are set if theres a wait or prebusssing, waters etc.
Any VIP's in?
Comps& Void Detail:
Compd long ticket time rolls
R&M needs?:
86'd items/ need more?
I understand sometimes long ticket time is preventable.... But hour is just too long. I wonder if the server could not communicate with sushi bar to squeeze the order in somewhere..
ReplyDeleteI will have a sushi bar meeting tomorrow with Toshi and kazu. Can I know how many sushi lunch, sashimi lunch, chirashi and number of nigiri piece and rolls we sold during lunch time?
ReplyDeleteI tried to squeeze all long ticket times forward but there were 5+ more tickets in front that were also waiting same time.
ReplyDeleteI'm not currently working but I can have dusten pull reports and have them sent to you
Sorry forgot to add- krystin had a difficult table who wanted sub outs from clear soups to rice on plates and wanted to order yakitori on lunch and when she said no we are only serving lunch menu he basically threatened to "call take" if there was an issue with him doing this and he continued to do this his whole dining experience. He was a 1 top walk in at 2 pm, we did last call and he wasn't happy as well ... Ugh sorry for the update...
ReplyDeleteLet's talk about this at meeting
DeleteCameron/ thanks I guess at the end it was not preventable thing.. I understand when it's super busy... We will try to figure out the solution for this with sushi bar.
ReplyDeleteAlso if customer wants to sub rice to soup or soup to rice, it is fine for teishoku or sashimi lunch.
Dinner item at lunch time I guess something was maybe done before.... But I believe we should not have any gray line here, I'll talk to Take as well.