Monday 7/28/14 recap

LY Lunch Sales:1673
Projected Sales:1724
TY Lunch Sales: 1932
+/- :$208 over projected and up 15% from LY

Weather: Hot getting hotter.

Any Special events going on?:

Who worked?: Joel, Camacho, Clair CL, Sarah FR, Ruthie Host and Lina SA

Flow of Business, Cuts and Ticket Times: Nice steady lunch. We never went on wait but we filled up a few times. I'd like to think we never went on wait because we were turning tables quickly. Bento boxes are proving to be very popular. I saw several go out. Both Camacho and Joel are doubles and we stayed pretty busy until the end so I didn't cut them until 1:45pm. Had a customer take issue with he seating policy. He asked Ruthie to speak to a manager... as if we'd give him any other answer (mwahaha!). Anyways I carefully explained the rationale behind the policy (small dining area, lunch folks have limited time to eat, we fill up frequently and quickly etc) and thankfully he accepted that he is no more special than any one of our other valued customers. It was also nice because we filled up again around the same time as his party was seated, illustrating my points to him.

The last couple of times I've ordered ramen the noodles have been overcooked. I haven't received any complaints from customers, but I asked Kaylynn (sp?) about her Spicy Tonkotsu and she said the same thing. Her's probably sat for a few minutes longer than mine before she got to eat it, but I picked mine up from the kitchen myself.

3 Staff members that stood out (why/how): Lina was fast on the floor and got the tables re-set quickly. Joel and Clair both sold several bento boxes.

Any VIP's in? Ish came in for lunch and Take's friend Chill also. I saw a few other familiar lunch faces, but don't know names.

Comps& Void Detail: Alone Together (Clair) misring. Comped a shrimp tempura for B4 due long ticket time. Clair sent that back first, with the "AS APP" specified, yet somehow they recieved all of their other kitchen food first and B3 (that ordered after) received their fried kitchen items before B4. It wasn't an obscene amount of time on the ticket but it was over 25 minutes. Kitchen was pretty busy today. Camacho misrang an iced coffee. SIN discount for Chill and a FNF for Ish.

R&M needs?:Our dining room was 80 degrees by noon. Ed is here working on it now (as of 3:30pm). He says the blower motor needs to be replaced. Can't get his supplier on the phone so he's gonna just run up there and hope they have the part. He is having trouble with his vehicle and that has put him behind schedule. Update (4pm) it isn't sounding good. Ed may have to order the motor from Carrier directly and that could take quite a while to ship. He is trying to source a comparable motor locally. He's giving us an 80% chance of success with that plan.



86'd items/ need more?