Written By: Drew
LY Lunch Sales: $2558
TY Lunch Sales: $1966
+/- :-23%
Lunch Covers:103
Avg PPA: $19.09
Previous Days Labor: 18%
Previous Days Comps: 8%
Controllable Comps: 5.99%
Weather:
High 60's, Humid and gross and Cloudy
Special events?:
Day after Valentines Day!
Who worked:
Bar(Naoto), Mandy, Kelly, Lindsey, John(CL1), Cindy(CL2), Megan(H), Abe(FR), Jacob(SA)
Flow of Business, Cuts and Ticket Times:
-Pretty Slow start to the shift. Only had a handful of tables until about 11:45 am. Got almost full at like 12:45pm, but then slowed down so we cut 2 of the doubles. Cut Mandy and went 2 on at 1:20 pm
-Talk to the servers about the tea pot breaking and they said that someone at dish pit, was asking servers to dump out tea in trash so that extra stress on tapping the tea pots could be causing the screws to come loose. Just thought it would be worth mentioning
-Also wanted to know if we could add windexing the windows for the display cabinets for the closing hosts. As well as wiping down the the small counter space that is on our display cabinets. Found lots of finger prints and glass rings this morning.
Specials:
3 Staff members that stood out (why/how):
-Megan did a great job considering she doesn't work lunches frequently. I kept finding stuff that needed to be cleaned or done and she was very compliant and quick!
-Lindsey wasn't feeling good this morning and she is a double and having to train someone, hopefully she pulls through for tonight. We decided to switch out her in time so she can get some more rest.
-Annie gave me some coaching on how to handle a situation. A man called saying that his bank declined one of 2 transactions that were made at Kome last Thursday. She took the call and got as much info as she could, she still needs more info. I'm glad she was here to take that call, in case im ever in a similar situation.
Any VIP's in?
-Parkside People
-Som Rob
-Kayo
Comps& Void Detail:
-Owner comp for Kayo
-FNF for Parkside friends
R&M needs:
-Orkin came out but came before 10 and Angel and Leo were unaware of the area he needed to service. (My apologies, i thought he would be here while i was present)They did say though that he sprayed parts of the kitchen and by the back door.
86'd items/ need more:
Thursday, February 15, 2018
Wednesday, February 14, 2018
WED PM Recap 2/14/18
Written By: Devin Steuerwald
LY Dinner Sales: 5111.00
TY Dinner Sales: 9427.00
+/- : +4316.00, +84%
Dinner Covers: 263
Avg PPA: 35.84
Weather: off and on rain currently its 63 with the high today of 71
Special events?: valentines day
Who worked: Sophia CL1, Zayn CL2, Ellen, Kelly D, Krystin, Jason C and Lindsey on bar, Abe FR, Beorn SA, Megan M H1, Megan T H2
Flow of Business, Cuts and Ticket Times:
Busy Busy Busy!!! We had a large line at the door at open, we went on a full wait by 5:16. Average wait for 5-7:30 pm was about 60-75 min. wait times went up to about 1:30 by 7:30-8 pm and by 8:30 we started to see it the wait go down to about 35-45 min. We had mostly 2 tops all night long we did have a walk in 8 top around 6 pm. we came off the wait by 9:57.
Ellen had a table complain about the quality of the uni in an uni box. we checked with the sushi bar and they said it had just come in and looked good. Annie talked to the table and they said they felt it wasn't firm as it normally is and that they didn't want to get sick. We assured them that it was very fresh and that we had just received the product but they didn't want it so we took it off their bill.
We had a single guest put his name on the list and when he went to the lobby he went from couple to couple talking to them, Krystin noticed and alerted me, at this time he was outside going from person to person talking to them, as I was watching him I noticed he had a bottle of liquor in his pocket so I pulled him to the side and told him I couldn't have him in here with his own bottle of liquor, he left with out any problems
Specials: n/a
3 Staff members that stood out (why/how):
-Krystin was an all-star tonight, helping outside of her section, bringing problems to my attention and just an all around badass!
-Abe is still improving at Food running. He did need some help when it gets very busy but for most of the time he holds his own.
-Bejorn did an amazing job on a shift that could have used 2 SA's, he was all over the place!
Any VIP's in?
Kris Janes ( friend of Devin, Leary, and Elizabeth)
Kyle Walker( friend of Devin, Leary, and Elizabeth)
Take, Kayo and Family
Josh's Sister
zayn's GF
Gabriel from SaTen
Steve and Wade from Barfly's
Comps& Void Detail:
Emp day off Gabriel from Saten- 16.05
Owner Comp- 96.50
Sophia's friend- 7.00
FnF- Steve and Wade from Barflys 8.80
FnF- Zayn's GF 28.45
FnF- Kyle Walker- 23.13
FnF- Kris Janes- 28.03
FnF- Josh's Sister 13.75
DNL- spider hand roll- guest didn't know the soft shell was breaded
DNL- Nihon Junmai- wanted hot sake
DNL Uni box (see above note)
Server misring- pork belly Sophia meant to ring in duck breast
Kit Error- lost ticket for tori teba guest was fine and canceled the order
Server misring- Ellen repeated the order back but summertime was supposed to be sunshine
Kome bucks- $40 (grand open)
Kome bucks GC- $30
R&M needs: notes from Naoto:
*Bar sink hardware needs to be replaced
*Trim strip by the well wall is coming off
* Leak seal on sink and drip tray needs to be resealed
86'd items/ need more:
LY Dinner Sales: 5111.00
TY Dinner Sales: 9427.00
+/- : +4316.00, +84%
Dinner Covers: 263
Avg PPA: 35.84
Weather: off and on rain currently its 63 with the high today of 71
Special events?: valentines day
Who worked: Sophia CL1, Zayn CL2, Ellen, Kelly D, Krystin, Jason C and Lindsey on bar, Abe FR, Beorn SA, Megan M H1, Megan T H2
Flow of Business, Cuts and Ticket Times:
Busy Busy Busy!!! We had a large line at the door at open, we went on a full wait by 5:16. Average wait for 5-7:30 pm was about 60-75 min. wait times went up to about 1:30 by 7:30-8 pm and by 8:30 we started to see it the wait go down to about 35-45 min. We had mostly 2 tops all night long we did have a walk in 8 top around 6 pm. we came off the wait by 9:57.
Ellen had a table complain about the quality of the uni in an uni box. we checked with the sushi bar and they said it had just come in and looked good. Annie talked to the table and they said they felt it wasn't firm as it normally is and that they didn't want to get sick. We assured them that it was very fresh and that we had just received the product but they didn't want it so we took it off their bill.
We had a single guest put his name on the list and when he went to the lobby he went from couple to couple talking to them, Krystin noticed and alerted me, at this time he was outside going from person to person talking to them, as I was watching him I noticed he had a bottle of liquor in his pocket so I pulled him to the side and told him I couldn't have him in here with his own bottle of liquor, he left with out any problems
Specials: n/a
3 Staff members that stood out (why/how):
-Krystin was an all-star tonight, helping outside of her section, bringing problems to my attention and just an all around badass!
-Abe is still improving at Food running. He did need some help when it gets very busy but for most of the time he holds his own.
-Bejorn did an amazing job on a shift that could have used 2 SA's, he was all over the place!
Any VIP's in?
Kris Janes ( friend of Devin, Leary, and Elizabeth)
Kyle Walker( friend of Devin, Leary, and Elizabeth)
Take, Kayo and Family
Josh's Sister
zayn's GF
Gabriel from SaTen
Steve and Wade from Barfly's
Comps& Void Detail:
Emp day off Gabriel from Saten- 16.05
Owner Comp- 96.50
Sophia's friend- 7.00
FnF- Steve and Wade from Barflys 8.80
FnF- Zayn's GF 28.45
FnF- Kyle Walker- 23.13
FnF- Kris Janes- 28.03
FnF- Josh's Sister 13.75
DNL- spider hand roll- guest didn't know the soft shell was breaded
DNL- Nihon Junmai- wanted hot sake
DNL Uni box (see above note)
Server misring- pork belly Sophia meant to ring in duck breast
Kit Error- lost ticket for tori teba guest was fine and canceled the order
Server misring- Ellen repeated the order back but summertime was supposed to be sunshine
Kome bucks- $40 (grand open)
Kome bucks GC- $30
R&M needs: notes from Naoto:
*Bar sink hardware needs to be replaced
*Trim strip by the well wall is coming off
* Leak seal on sink and drip tray needs to be resealed
86'd items/ need more:
Wednesday AM 2/14/18 Recap
Written By: Annie
LY Lunch Sales: $2416
TY Lunch Sales: $3078
+/- : +$662 / +27%
Lunch Covers: 138
Avg PPA: $22.30
Previous Days Labor: $2440 / 23%
Previous Days Comps: $854.65 / 8%
Controllable Comps: $61.75 / 7.23%
Weather: Foggy and drizzling at open, but the sun actually came out around 1PM!
Special events?: Valentine's Day Lunch <3
Who worked: C1: Angela; C2: Mandy Training Ayaka; John H.; Johnny; Naoto on Bar with a section; Brittany Hosting; Hiroe training Justin at FR; Kody as SA
Flow of Business, Cuts and Ticket Times:
Pretty busy lunch! We filled up right around 11:45AM and had a wait going with about 6 parties on it with a max wait time of 15-20 minutes. We got off the wait right at 1PM. Brittney and Naoto had a few waiting guests order cocktails and we only had one couple who decided that they didn't want to wait. They seemed put-off by the fact that there was a wait and left in a huff.
We had a little kid wander in during the busy period who pushed his way in between the lady at sushi bar 7 and the couple at 8/9. He was probably about 10 years old and just started asking to try some sushi from the sushi chefs. After I noticed him, he headed to the bathroom. I asked the couple at the sushi bar what was going on and they said he seemed lost. I waited for him to come out of the bathroom and made my way over to him as he started talking to table 40. I asked him if he was with anyone and he said he was just curious and was waiting for the bus. He said he was interested in looking at a menu so I steered him towards the host stand and told him to come back with money and/or adults anytime.
We also had a table come in at 2:11PM, while Brittney was doing her closing duties and restocking the bathroom. They came in and sat themselves at table 31, when John noticed them. He told them that we already did last call for lunch. They ended up sitting at the table for about 5 minutes trying to find another sushi place to eat at.
Specials: N/A
3 Staff members that stood out (why/how):
Justin seemed to jump right in to the groove with Hiroe in the window today. She said he seems familiar with most of the lunch items, he just needs to fine-tune the garnishes and little details. He said that he feels better about the lunch menu than the dinner menu.
Naoto was helpful at the front today even though he was busy with his own section. He helped get a few groups some drinks while they waited for their tables.
Ayaka had a nice busy shift training with Mandy. Since we were short one server on the floor, she got to see how to manage a larger than normal section on a busy day. She said that her biggest challenge at the moment is trying to describe the dishes in English. She is comfortable with the menu, but unsure of how to answer guest questions because of translation issues.
Kody was very slow today. After the first wave all started getting up, I basically had to delegate for him to wipe and reset all of the tables that I had just bussed. His initial instinct was to just keep clearing tables instead of getting the ones that we already cleared reset so that we could seat more guests. He was also very slowly trying to bring things out of the dish pit while after dropping stuff off and it was hindering his speed. I told him to just focus on getting the tables reset instead. He was also using a very wet rag and not wiping the tables dry before putting the napkins on top. I had to have him go over a few tables again with a dry rag.
Any VIP's in?
Comps& Void Detail:
Angela had a guest say that he wanted the entire Aburi menu, which she repeated back to him, but when it came out, he specified that he only wanted the fish, not the meat because he does not eat meat. She told met hat she repeated his order back to him, he just wasn't paying attention when she did. So I ended up comping the two meat pieces as DNL.
Gift Card Comp: $50 x 3
Owner Comp: Kayo $11.50
Training Meal (Justin/Hiroe & Mandy/Ayaka): $26 + $31
Birthday X 2
Seasonal Edamame Promo X1
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2416
TY Lunch Sales: $3078
+/- : +$662 / +27%
Lunch Covers: 138
Avg PPA: $22.30
Previous Days Labor: $2440 / 23%
Previous Days Comps: $854.65 / 8%
Controllable Comps: $61.75 / 7.23%
Weather: Foggy and drizzling at open, but the sun actually came out around 1PM!
Special events?: Valentine's Day Lunch <3
Who worked: C1: Angela; C2: Mandy Training Ayaka; John H.; Johnny; Naoto on Bar with a section; Brittany Hosting; Hiroe training Justin at FR; Kody as SA
Flow of Business, Cuts and Ticket Times:
Pretty busy lunch! We filled up right around 11:45AM and had a wait going with about 6 parties on it with a max wait time of 15-20 minutes. We got off the wait right at 1PM. Brittney and Naoto had a few waiting guests order cocktails and we only had one couple who decided that they didn't want to wait. They seemed put-off by the fact that there was a wait and left in a huff.
We had a little kid wander in during the busy period who pushed his way in between the lady at sushi bar 7 and the couple at 8/9. He was probably about 10 years old and just started asking to try some sushi from the sushi chefs. After I noticed him, he headed to the bathroom. I asked the couple at the sushi bar what was going on and they said he seemed lost. I waited for him to come out of the bathroom and made my way over to him as he started talking to table 40. I asked him if he was with anyone and he said he was just curious and was waiting for the bus. He said he was interested in looking at a menu so I steered him towards the host stand and told him to come back with money and/or adults anytime.
We also had a table come in at 2:11PM, while Brittney was doing her closing duties and restocking the bathroom. They came in and sat themselves at table 31, when John noticed them. He told them that we already did last call for lunch. They ended up sitting at the table for about 5 minutes trying to find another sushi place to eat at.
Specials: N/A
3 Staff members that stood out (why/how):
Justin seemed to jump right in to the groove with Hiroe in the window today. She said he seems familiar with most of the lunch items, he just needs to fine-tune the garnishes and little details. He said that he feels better about the lunch menu than the dinner menu.
Naoto was helpful at the front today even though he was busy with his own section. He helped get a few groups some drinks while they waited for their tables.
Ayaka had a nice busy shift training with Mandy. Since we were short one server on the floor, she got to see how to manage a larger than normal section on a busy day. She said that her biggest challenge at the moment is trying to describe the dishes in English. She is comfortable with the menu, but unsure of how to answer guest questions because of translation issues.
Kody was very slow today. After the first wave all started getting up, I basically had to delegate for him to wipe and reset all of the tables that I had just bussed. His initial instinct was to just keep clearing tables instead of getting the ones that we already cleared reset so that we could seat more guests. He was also very slowly trying to bring things out of the dish pit while after dropping stuff off and it was hindering his speed. I told him to just focus on getting the tables reset instead. He was also using a very wet rag and not wiping the tables dry before putting the napkins on top. I had to have him go over a few tables again with a dry rag.
Any VIP's in?
Comps& Void Detail:
Angela had a guest say that he wanted the entire Aburi menu, which she repeated back to him, but when it came out, he specified that he only wanted the fish, not the meat because he does not eat meat. She told met hat she repeated his order back to him, he just wasn't paying attention when she did. So I ended up comping the two meat pieces as DNL.
Gift Card Comp: $50 x 3
Owner Comp: Kayo $11.50
Training Meal (Justin/Hiroe & Mandy/Ayaka): $26 + $31
Birthday X 2
Seasonal Edamame Promo X1
R&M needs:
86'd items/ need more:
Tuesday All Day Recap 2/13/18
Written By: Leary
LY Lunch Sales: 2598 (Valentines last year)
TY Lunch Sales: 1609
+/- : -989, -38%
Lunch Covers: 88
Avg PPA: 18.28
LY Dinner Sales: 6576
TY Dinner Sales: 7612
+/- : +1036, +16%
Dinner Covers: 246
Avg PPA: 30.94
Previous Days Labor: 31%
Previous Days Comps: 8%
Controllable Comps: 4.93%
Weather: Cold, Cloudy, and Light Rain
Special events?: Valentine's Day Eve
Who worked:
Lunch: John H, Kelly D, Cindy tr Ayaka, Johnny Cl, Kody SA, Britt H, Hiroe FR, Naoto Bar
Dinner: John H, Ellen, Lindsey, Krystin, Clair Cl, Jake SA, Beorn FR, Alyssa & Megan T H, Naoto & Jason Bar
Flow of Business, Cuts and Ticket Times:
Lunch was pretty slow today. Filled mostly up around 1230 and then died out. Ticket times were good until the very end.
Had an unfortunate couple of issues with a table at the very end of lunch. 2 older ladies at 52 placed one of the last orders for lunch today. Their ticket ended up taking about 30 minutes to hit the table. When Kelly D let me know, and when I checked on it was sitting in the window while Hiroe was organizing employee orders. One of them had a Hiyashi Chuka which I know takes Victor awhile, but I think the employee orders were slowing him down as well. Not sure how long it had been in the window, but Victor was just placing the dressing in the window when I walked up. Kelly ran the food to the table right away, and I was following her when I heard the ladies telling her how ridiculous it was that their food took 45 minutes (it took 30) when there were only 3 tables in the restaurant. Fair point. I gave them a minute to start eating the food before I approached them. When I did the lady with the Hiyashi Chuka showed me a long black hair that she had pulled out of her food dish. Not sure where that could have come from because no one on the line had long black hair. It kind of looked like Marilu's hair, but not sure how that could have made it into the food without anyone noticing. I immediately apologized and offered to get a remake made quickly. She said she couldn't wait any longer to eat, and that she would just deal with it. At this point I told them lunch was on us, and I was extremely sorry for all the trouble. When I followed up with them at the end they were very nice, thanked me, and said they would be back. Kelly said they completely chenged their mood with her as well. Maybe the free food appeased them, but I have a feeling we might be hearing from them in some way.
Dinner was busy than expected. It seemed like it was going to be slower like last night, but we ended up getting a later pop after 7. Hit a 30-40 min wait by 730. Stayed pretty full until almost close. Sat the last couple tables on a wait around 930. Cut H 1 shortly after.
Tickets were mostly good, but we had an 8-top order pretty much entirely nigiri pieces around 830 which caused Ichiban to get backed up. Peter seemed a little slow on Zeroban, but I know he doesn't work that station too often. Had several tickets go over 20, and a few get close to 30 minutes. Most tables were fine with waiting, but we had a table that ordered 3 pieces to finish their meal and ended up waiting about 30 minutes so I took care of them. They left happy.
We had a pretty bad mess up at the host stand tonight. 2 ladies were quoted 30 minutes, and ended up waiting over an hour. When I walked up to the host stand to check on the last few tables on the wait and to say hi to Bill one of the ladies was yelling at hosts wondering what was taking them so long to get sat. Megan apologized, and got the ladies sat immediately. I was trying to figure out what had happened before speaking with the table, and Megan and Alyssa were at a loss saying their name wasn't even on the wait list. About a minute after the ladies were sat they decided to get up and leave, but wanted to stop by the host stand to yell some more. I was luckily standing there and quickly talked the lady down before making more of a scene. I apologized profusely, and asked her to stay so I could take care of some items and drinks for her. She reluctantly sat back down with her friend, and I told her I was going to figure out what happened, but I wanted to get some food to the table immediately. I sent out edamame, shumai, hot sake, and 2 Asahis to the table ASAP. I also took their order for Clair and had it rushed out. They calmed down once they had a little food at the table. Following up with the host stand it seems like someone said they were Shannon and took their table about 35 minutes prior. Pretty crappy for someone to do, but not the first time it's happened. Either way Megan and Alyssa should have been more aware. The ladies had asked them 15 minutes after their quote time when they would be sat, and they were told soon without confirming the name. It's a pretty frustrating mistake for the 2 of them to make. I explained the situation to the table, and they seemed somewhat understanding. They also thanked me for the free items, taking the time to follow up with them, and ended up tipping Clair well. Unfortunately they still seemed pretty unhappy when they left. I would expect a yelp or email from them soon. I really tried to turn that situation around, but ultimately we dropped the ball on with those guests and there wasn't much of a leg to stand on. Maybe I should have comped the whole tab, but I'm not sure that would have made the difference. I hate ending the night on such a sour note. I followed up with Megan and Alyssa at the end of shift and let them know that was a completely avoidable mistake. They told me that they were trading off cocktailing/running the board which they said caused the confusion. I asked them to assign their roles at the beginning of the shift next time.
Specials:
3 Staff members that stood out (why/how):
-Alyssa & Megan mentioned above
-Cindy did a good job training Ayaka for her first wait shift, but it was a slow shift. Hopefully it'll be a little busier train tomorrow.
-Beorn was definitely struggling with the food running shift tonight. I know it's hard to find a rhythm with the position when you're only doing once a week, but there seems to be a general lack of focus when he's at the window. I'm going to post up with him the next few Tuesday nights and see if I can help him acclimate to the position.
Any VIP's in?
Kelly D and Friends
Andy Erdman
Rachel & Carlos
Bill Norris
Comps& Void Detail: Comps are going to pretty high tomorrow, lots of Recovery comps and Kome Bucks today
-Recovery Edamame, Sumai, and drinks for customers that got skipped on the wait
-Recovery a 30 minute lunch that ended up having a hair in it.
-Sushi Bar error for 3 pieces of nigiri that took over 30 minutes to hit the table
-Server Misring by Naoto for a Spicy Tonkotsu that should have been a regular Tonkotsu
-Spill for a Thai the Room Together
-Owner Comp for Kayo
-Training Meal for Cindy and Ayaka
-$115 in Kome Bucks ($30 from Kelly D, the rest were promo cards)
R&M needs:
86'd items/ need more:
LY Lunch Sales: 2598 (Valentines last year)
TY Lunch Sales: 1609
+/- : -989, -38%
Lunch Covers: 88
Avg PPA: 18.28
LY Dinner Sales: 6576
TY Dinner Sales: 7612
+/- : +1036, +16%
Dinner Covers: 246
Avg PPA: 30.94
Previous Days Labor: 31%
Previous Days Comps: 8%
Controllable Comps: 4.93%
Weather: Cold, Cloudy, and Light Rain
Special events?: Valentine's Day Eve
Who worked:
Lunch: John H, Kelly D, Cindy tr Ayaka, Johnny Cl, Kody SA, Britt H, Hiroe FR, Naoto Bar
Dinner: John H, Ellen, Lindsey, Krystin, Clair Cl, Jake SA, Beorn FR, Alyssa & Megan T H, Naoto & Jason Bar
Flow of Business, Cuts and Ticket Times:
Lunch was pretty slow today. Filled mostly up around 1230 and then died out. Ticket times were good until the very end.
Had an unfortunate couple of issues with a table at the very end of lunch. 2 older ladies at 52 placed one of the last orders for lunch today. Their ticket ended up taking about 30 minutes to hit the table. When Kelly D let me know, and when I checked on it was sitting in the window while Hiroe was organizing employee orders. One of them had a Hiyashi Chuka which I know takes Victor awhile, but I think the employee orders were slowing him down as well. Not sure how long it had been in the window, but Victor was just placing the dressing in the window when I walked up. Kelly ran the food to the table right away, and I was following her when I heard the ladies telling her how ridiculous it was that their food took 45 minutes (it took 30) when there were only 3 tables in the restaurant. Fair point. I gave them a minute to start eating the food before I approached them. When I did the lady with the Hiyashi Chuka showed me a long black hair that she had pulled out of her food dish. Not sure where that could have come from because no one on the line had long black hair. It kind of looked like Marilu's hair, but not sure how that could have made it into the food without anyone noticing. I immediately apologized and offered to get a remake made quickly. She said she couldn't wait any longer to eat, and that she would just deal with it. At this point I told them lunch was on us, and I was extremely sorry for all the trouble. When I followed up with them at the end they were very nice, thanked me, and said they would be back. Kelly said they completely chenged their mood with her as well. Maybe the free food appeased them, but I have a feeling we might be hearing from them in some way.
Dinner was busy than expected. It seemed like it was going to be slower like last night, but we ended up getting a later pop after 7. Hit a 30-40 min wait by 730. Stayed pretty full until almost close. Sat the last couple tables on a wait around 930. Cut H 1 shortly after.
Tickets were mostly good, but we had an 8-top order pretty much entirely nigiri pieces around 830 which caused Ichiban to get backed up. Peter seemed a little slow on Zeroban, but I know he doesn't work that station too often. Had several tickets go over 20, and a few get close to 30 minutes. Most tables were fine with waiting, but we had a table that ordered 3 pieces to finish their meal and ended up waiting about 30 minutes so I took care of them. They left happy.
We had a pretty bad mess up at the host stand tonight. 2 ladies were quoted 30 minutes, and ended up waiting over an hour. When I walked up to the host stand to check on the last few tables on the wait and to say hi to Bill one of the ladies was yelling at hosts wondering what was taking them so long to get sat. Megan apologized, and got the ladies sat immediately. I was trying to figure out what had happened before speaking with the table, and Megan and Alyssa were at a loss saying their name wasn't even on the wait list. About a minute after the ladies were sat they decided to get up and leave, but wanted to stop by the host stand to yell some more. I was luckily standing there and quickly talked the lady down before making more of a scene. I apologized profusely, and asked her to stay so I could take care of some items and drinks for her. She reluctantly sat back down with her friend, and I told her I was going to figure out what happened, but I wanted to get some food to the table immediately. I sent out edamame, shumai, hot sake, and 2 Asahis to the table ASAP. I also took their order for Clair and had it rushed out. They calmed down once they had a little food at the table. Following up with the host stand it seems like someone said they were Shannon and took their table about 35 minutes prior. Pretty crappy for someone to do, but not the first time it's happened. Either way Megan and Alyssa should have been more aware. The ladies had asked them 15 minutes after their quote time when they would be sat, and they were told soon without confirming the name. It's a pretty frustrating mistake for the 2 of them to make. I explained the situation to the table, and they seemed somewhat understanding. They also thanked me for the free items, taking the time to follow up with them, and ended up tipping Clair well. Unfortunately they still seemed pretty unhappy when they left. I would expect a yelp or email from them soon. I really tried to turn that situation around, but ultimately we dropped the ball on with those guests and there wasn't much of a leg to stand on. Maybe I should have comped the whole tab, but I'm not sure that would have made the difference. I hate ending the night on such a sour note. I followed up with Megan and Alyssa at the end of shift and let them know that was a completely avoidable mistake. They told me that they were trading off cocktailing/running the board which they said caused the confusion. I asked them to assign their roles at the beginning of the shift next time.
Specials:
3 Staff members that stood out (why/how):
-Alyssa & Megan mentioned above
-Cindy did a good job training Ayaka for her first wait shift, but it was a slow shift. Hopefully it'll be a little busier train tomorrow.
-Beorn was definitely struggling with the food running shift tonight. I know it's hard to find a rhythm with the position when you're only doing once a week, but there seems to be a general lack of focus when he's at the window. I'm going to post up with him the next few Tuesday nights and see if I can help him acclimate to the position.
Any VIP's in?
Kelly D and Friends
Andy Erdman
Rachel & Carlos
Bill Norris
Comps& Void Detail: Comps are going to pretty high tomorrow, lots of Recovery comps and Kome Bucks today
-Recovery Edamame, Sumai, and drinks for customers that got skipped on the wait
-Recovery a 30 minute lunch that ended up having a hair in it.
-Sushi Bar error for 3 pieces of nigiri that took over 30 minutes to hit the table
-Server Misring by Naoto for a Spicy Tonkotsu that should have been a regular Tonkotsu
-Spill for a Thai the Room Together
-Owner Comp for Kayo
-Training Meal for Cindy and Ayaka
-$115 in Kome Bucks ($30 from Kelly D, the rest were promo cards)
R&M needs:
86'd items/ need more:
Monday, February 12, 2018
Monday All Day Recap 2/12/18
Written By: Leary
LY Lunch Sales: 1866
TY Lunch Sales: 2100
+/- : +234, +13%
Lunch Covers: 117
Avg PPA: 17.95
LY Dinner Sales: 5425
TY Dinner Sales: 6230
+/- : +805, +15%
Dinner Covers: 191
Avg PPA: 32.62
Previous Days Labor: 26%
Previous Days Comps: 9%
Controllable Comps: 1.85%
Weather: Cold but cloudy
Special events?:
Who worked:
Lunch: Cindy, Zayn, Angela, Johnny Cl, Kody SA, Britt H, Hiroe tr Ayaka FR, Naoto Bar
Dinner: Cindy, Krystin, Mandy, Zayn, Clair Cl, Jake SA, Hiroe tr Ayaka FR, Megan & Megan H, Jason & Grace Bar
Flow of Business, Cuts and Ticket Times:
Lunch was mostly pretty slow, but we did have a steady hour between 12-1. Had a few tables wait here or there, but never went on a wait. Had an 11-top come in around 1230, but no other big tops. We pretty much emptied out by 130 so I went 1 on. Only 2 tables came in the last 30 minutes. Ticket times were good.
Had a guest send back their ramen that they had ordered with no nori, and when they saw the wakame they sent it back. The remake was made quickly.
Had a table with 2 ladies order 2 Harusume salads and Angela ran them out without the snow crab. It took a minute for the ladies to notice. We brought the snow crab on the side, and then they asked me where the edamame was in the salad. I brought them a half order of edamame to make up for it. Then one of them found a straw wrapper in her water. The were nice about everything, but I went ahead and comped the Harusumes for all the trouble. They seemed happy when they left.
Dinner was a pretty slow start. Had a couple tables wait for a few minutes between 630-730. Just stayed mostly full after that until around 845. Cut host 1 and 4 on at 845, and 2 on at 920. Ticket times were good. No customer issues. Pretty uneventful evening.
Lots of couples tonight. Despite it feeling pretty slow sales ended up being decent, and the PPA was good.
Specials:
3 Staff members that stood out (why/how):
-Ayaka did a great job food running training. Hiroe was letting her run the show for the most part. She also hung out at Kome and studied the menu while she was on break.
-Jake is a really great worker. I talked to him at the end of the shift and told him what a great job he was doing, and thanked him for all the hard work. I asked him how he was liking it here and he said everyone has been really nice and it's much better than his old job. I'm hoping we can keep him around for awhile.
Any VIP's in?
-Barth with his mom.
-Vince with the Family
-Spencer's Girlfriend and Mom
-Chef from Italic
Comps& Void Detail:
-Recovery for Harusume Crab Salad
-DNL for a Tonkotsu Ramen
-Training Meal for Camacho
-$30 Kome Bucks
-1 Bday Dessert
-Emp Day Off for Vince
-Server misring by Cindy for a Sauv Blanc that was suppose to be
-SIN for Italic
R&M needs:
86'd items/ need more:
LY Lunch Sales: 1866
TY Lunch Sales: 2100
+/- : +234, +13%
Lunch Covers: 117
Avg PPA: 17.95
LY Dinner Sales: 5425
TY Dinner Sales: 6230
+/- : +805, +15%
Dinner Covers: 191
Avg PPA: 32.62
Previous Days Labor: 26%
Previous Days Comps: 9%
Controllable Comps: 1.85%
Weather: Cold but cloudy
Special events?:
Who worked:
Lunch: Cindy, Zayn, Angela, Johnny Cl, Kody SA, Britt H, Hiroe tr Ayaka FR, Naoto Bar
Dinner: Cindy, Krystin, Mandy, Zayn, Clair Cl, Jake SA, Hiroe tr Ayaka FR, Megan & Megan H, Jason & Grace Bar
Flow of Business, Cuts and Ticket Times:
Lunch was mostly pretty slow, but we did have a steady hour between 12-1. Had a few tables wait here or there, but never went on a wait. Had an 11-top come in around 1230, but no other big tops. We pretty much emptied out by 130 so I went 1 on. Only 2 tables came in the last 30 minutes. Ticket times were good.
Had a guest send back their ramen that they had ordered with no nori, and when they saw the wakame they sent it back. The remake was made quickly.
Had a table with 2 ladies order 2 Harusume salads and Angela ran them out without the snow crab. It took a minute for the ladies to notice. We brought the snow crab on the side, and then they asked me where the edamame was in the salad. I brought them a half order of edamame to make up for it. Then one of them found a straw wrapper in her water. The were nice about everything, but I went ahead and comped the Harusumes for all the trouble. They seemed happy when they left.
Dinner was a pretty slow start. Had a couple tables wait for a few minutes between 630-730. Just stayed mostly full after that until around 845. Cut host 1 and 4 on at 845, and 2 on at 920. Ticket times were good. No customer issues. Pretty uneventful evening.
Lots of couples tonight. Despite it feeling pretty slow sales ended up being decent, and the PPA was good.
Specials:
3 Staff members that stood out (why/how):
-Ayaka did a great job food running training. Hiroe was letting her run the show for the most part. She also hung out at Kome and studied the menu while she was on break.
-Jake is a really great worker. I talked to him at the end of the shift and told him what a great job he was doing, and thanked him for all the hard work. I asked him how he was liking it here and he said everyone has been really nice and it's much better than his old job. I'm hoping we can keep him around for awhile.
Any VIP's in?
-Barth with his mom.
-Vince with the Family
-Spencer's Girlfriend and Mom
-Chef from Italic
Comps& Void Detail:
-Recovery for Harusume Crab Salad
-DNL for a Tonkotsu Ramen
-Training Meal for Camacho
-$30 Kome Bucks
-1 Bday Dessert
-Emp Day Off for Vince
-Server misring by Cindy for a Sauv Blanc that was suppose to be
-SIN for Italic
R&M needs:
86'd items/ need more:
Sunday, February 11, 2018
Sunday PM 2/11/18 Recap
Written By: Annie
LY Dinner Sales: $4037
TY Dinner Sales: $6880
+/- : +$2843 / +70%
Dinner Covers: 218
Avg PPA: $31.56
Weather: Cold, but sunny in the evening.
Special events?: N/A
Who worked: C1: Cindy; C2: Clair; Zayn; John H.; Patrick; Camacho & Grace on Bar; Hiroe training Ayaka at FR; Jake as SA
Flow of Business, Cuts and Ticket Times:
We started the night with a 12 top reservation @ 6PM and a walk-in 9 and 7 tops @ 6PM. The 9-top ended up waiting over an hour (about 15 minutes over their quote time) because every table from the first seating took their time getting up. We had three scenarios planned out, but the middle table in every scenario was the table that was taking forever. They were really sweet about waiting, but we sent them some edamame as soon as they sat down. Other than that, we didn't really go past 45 minutes for any other tables all night. Everyone just seemed to be dining really leisurely all night long. We were finally off the wait by 9:25PM when I cut Megan T. and Melody. Then we went down to two at 9:40PM once we had a few open tables in the restaurant.
Specials: N/A
3 Staff members that stood out (why/how):
Ayaka seemed to be doing well with Hiroe at the window all night. I gave her a copy of all of the menus to take home with her. She seems confidant.
Grace applied a gift card to the wrong table tonight. The check that the guests paid for was way more expensive than the one that they were supposed to have paid for. The wrong table was still here, so I just reopened the check and added the payment to the correct check. It turns out that they have $40 still left on the GC, so I looked them up in Rezy and they are going to come back sometime soon, hopefully tomorrow, to pick it up. Guest's name is Lee Pham.
I talked to Megan M. about checking out with the manager before clocking out and sitting down to eat at the end of the night and also reiterating that she needs to make sure she is standing at the host stand until at least 5 minutes after closing. All of her sidework was done, she just never came into the office and let me know to check her out.
Ryan seems to be doing a great job on Yaki station. He is always pleasant and interactive with me regarding how the night went and how guests liked everything. Hooray for a good BOH hire!
Any VIP's in?
Allison (Dusten's friend, my former employee and a Kome regular)
Ellen & Friend
Kaoyo at the end of the night with Naoto and friends
Comps& Void Detail:
DNL: Ginjo
Recovery: Edamame X2 (Notes above)
Birthday X1 fried ice cream
F&F 10% - Alison
F&F X2 Zatoichi - Clair's former co-workers
Employee Day off: Ellen
Spill: Grapefruit Sour X2 for testing... is that really a spill or should we have a separate comp for testing/education purposes?
Kome Bucks X $75: "Gift Card" and "Grand Opening"
Owner Comp: Kayao and friends: $261
R&M needs:
86'd items/ need more: Low on Sapporo
LY Dinner Sales: $4037
TY Dinner Sales: $6880
+/- : +$2843 / +70%
Dinner Covers: 218
Avg PPA: $31.56
Weather: Cold, but sunny in the evening.
Special events?: N/A
Who worked: C1: Cindy; C2: Clair; Zayn; John H.; Patrick; Camacho & Grace on Bar; Hiroe training Ayaka at FR; Jake as SA
Flow of Business, Cuts and Ticket Times:
We started the night with a 12 top reservation @ 6PM and a walk-in 9 and 7 tops @ 6PM. The 9-top ended up waiting over an hour (about 15 minutes over their quote time) because every table from the first seating took their time getting up. We had three scenarios planned out, but the middle table in every scenario was the table that was taking forever. They were really sweet about waiting, but we sent them some edamame as soon as they sat down. Other than that, we didn't really go past 45 minutes for any other tables all night. Everyone just seemed to be dining really leisurely all night long. We were finally off the wait by 9:25PM when I cut Megan T. and Melody. Then we went down to two at 9:40PM once we had a few open tables in the restaurant.
Specials: N/A
3 Staff members that stood out (why/how):
Ayaka seemed to be doing well with Hiroe at the window all night. I gave her a copy of all of the menus to take home with her. She seems confidant.
Grace applied a gift card to the wrong table tonight. The check that the guests paid for was way more expensive than the one that they were supposed to have paid for. The wrong table was still here, so I just reopened the check and added the payment to the correct check. It turns out that they have $40 still left on the GC, so I looked them up in Rezy and they are going to come back sometime soon, hopefully tomorrow, to pick it up. Guest's name is Lee Pham.
I talked to Megan M. about checking out with the manager before clocking out and sitting down to eat at the end of the night and also reiterating that she needs to make sure she is standing at the host stand until at least 5 minutes after closing. All of her sidework was done, she just never came into the office and let me know to check her out.
Ryan seems to be doing a great job on Yaki station. He is always pleasant and interactive with me regarding how the night went and how guests liked everything. Hooray for a good BOH hire!
Any VIP's in?
Allison (Dusten's friend, my former employee and a Kome regular)
Ellen & Friend
Kaoyo at the end of the night with Naoto and friends
Comps& Void Detail:
DNL: Ginjo
Recovery: Edamame X2 (Notes above)
Birthday X1 fried ice cream
F&F 10% - Alison
F&F X2 Zatoichi - Clair's former co-workers
Employee Day off: Ellen
Spill: Grapefruit Sour X2 for testing... is that really a spill or should we have a separate comp for testing/education purposes?
Kome Bucks X $75: "Gift Card" and "Grand Opening"
Owner Comp: Kayao and friends: $261
R&M needs:
86'd items/ need more: Low on Sapporo
Sunday AM recap 2/11/18
Written By: Dusten
LY Lunch Sales:2175
TY Lunch Sales: 3784
+/- :+74%. +$1609
Lunch Covers: 199
Avg PPA: 19.02
Previous Days Labor: 17%
Previous Days Comps: 6%
Controllable Comps: 4.11%
Weather: cold and wet. 30's-40's
Special events?:Sa-Ten 2 Grand Opening.
Who worked: John, Zayn, Kelly, Ellen, Sophia CL1, Mandy CL2, Alyssa Host, Abe FR, Kody SA
Flow of Business, Cuts and Ticket Times: Steady. First hour slow. Picked up at noon for about 90 minutes. CC's stopped processing around 12:35. Turned out processing at EDC and kept truckin'. Newer staff members definitely struggled at times today. Things slowed significantly around 2 and I made cuts just after. Went two on at 2:30. No ticket time issues. Food looked good. Nothing sent back.
Specials: Lot's of people asking about specials at dinner lately.
3 Staff members that stood out (why/how): Kody was very slow today. I seem to recall hearing he bartends elsewhere? He really just kinda meandered around today. I had to remind him that he needs to always have a tray. He doesn't seem capable of handling much of a pop at his current pace. I tried coaching him here and there, but he looked totally exhausted.
Ellen had a couple struggles during service. First, Karen came in early and was sat at the bar. Ellen took her. At one point I see Karen looking for help so I go and she was ready to order. I take her order, give it to Ellen. Later as she is leaving Karen let me know that service was pretty absent with Ellen. I apologized, and because Karen is a super-regular I didn't mind explaining that the sushi bar was Mandy's section, but Mandy wasn't in yet and that Ellen being our newest server, still needs some practice keeping track of her duties. She was totally understanding and we chatted for a bit. She said every other aspect of her lunch was totally up to standard. I assured her we'd have Ellen up to par very soon as well.
Later on I was running 2 rolls to 42 (Ellen's table) and the customer had a bussed table and his check in front of him. Ellen had 2 other seats open with food she'd mistakenly rang under 42 and had not brought to anyone's attention regarding the tickets or tried to transfer to correct the checks. I told her she needs to bring that to a manager's attention immediately so that the right items go to the right people.
Abe got a bit bogged down during the rush as well. Basically he's running a bunch of food while a ton of tickets are coming in. Josh jumped in to help with ticket management and expo. I was pretty inundated with Ellen and Kody at the time (main rush) and Josh got us back on track with all that. Josh said the influx of tickets combined with large amounts of food to run would give anyone trouble.
Any VIP's in?Karen,
Som Rob,
Lyn (old host),
friends of John's
Comps& Void Detail:Fnf'd 10% of Lyn's check, she didn't order much but what they had they didn't finish totally either.
Fnf'd meatballs for John's friends.
$15 holiday kome bucks.
Everything else was simple misrings not made or easily reused. Zayn most notably rand in a bunch of sashimi that was meant to be nigiri.
R&M needs: Lots of water coming off the roof. It froze over night so maybe some melting precipitation?
The plastic trim behind the bar, next to where the simple syrups are kept is peeling off.
86'd items/ need more: hot tea pots- we ran out a couple of times. Kenta was good enough to prioritize them when they came to the back. We may get by with what we have if it warms up soon, but something to consider.
LY Lunch Sales:2175
TY Lunch Sales: 3784
+/- :+74%. +$1609
Lunch Covers: 199
Avg PPA: 19.02
Previous Days Labor: 17%
Previous Days Comps: 6%
Controllable Comps: 4.11%
Weather: cold and wet. 30's-40's
Special events?:Sa-Ten 2 Grand Opening.
Who worked: John, Zayn, Kelly, Ellen, Sophia CL1, Mandy CL2, Alyssa Host, Abe FR, Kody SA
Flow of Business, Cuts and Ticket Times: Steady. First hour slow. Picked up at noon for about 90 minutes. CC's stopped processing around 12:35. Turned out processing at EDC and kept truckin'. Newer staff members definitely struggled at times today. Things slowed significantly around 2 and I made cuts just after. Went two on at 2:30. No ticket time issues. Food looked good. Nothing sent back.
Specials: Lot's of people asking about specials at dinner lately.
3 Staff members that stood out (why/how): Kody was very slow today. I seem to recall hearing he bartends elsewhere? He really just kinda meandered around today. I had to remind him that he needs to always have a tray. He doesn't seem capable of handling much of a pop at his current pace. I tried coaching him here and there, but he looked totally exhausted.
Ellen had a couple struggles during service. First, Karen came in early and was sat at the bar. Ellen took her. At one point I see Karen looking for help so I go and she was ready to order. I take her order, give it to Ellen. Later as she is leaving Karen let me know that service was pretty absent with Ellen. I apologized, and because Karen is a super-regular I didn't mind explaining that the sushi bar was Mandy's section, but Mandy wasn't in yet and that Ellen being our newest server, still needs some practice keeping track of her duties. She was totally understanding and we chatted for a bit. She said every other aspect of her lunch was totally up to standard. I assured her we'd have Ellen up to par very soon as well.
Later on I was running 2 rolls to 42 (Ellen's table) and the customer had a bussed table and his check in front of him. Ellen had 2 other seats open with food she'd mistakenly rang under 42 and had not brought to anyone's attention regarding the tickets or tried to transfer to correct the checks. I told her she needs to bring that to a manager's attention immediately so that the right items go to the right people.
Abe got a bit bogged down during the rush as well. Basically he's running a bunch of food while a ton of tickets are coming in. Josh jumped in to help with ticket management and expo. I was pretty inundated with Ellen and Kody at the time (main rush) and Josh got us back on track with all that. Josh said the influx of tickets combined with large amounts of food to run would give anyone trouble.
Any VIP's in?Karen,
Som Rob,
Lyn (old host),
friends of John's
Comps& Void Detail:Fnf'd 10% of Lyn's check, she didn't order much but what they had they didn't finish totally either.
Fnf'd meatballs for John's friends.
$15 holiday kome bucks.
Everything else was simple misrings not made or easily reused. Zayn most notably rand in a bunch of sashimi that was meant to be nigiri.
R&M needs: Lots of water coming off the roof. It froze over night so maybe some melting precipitation?
The plastic trim behind the bar, next to where the simple syrups are kept is peeling off.
86'd items/ need more: hot tea pots- we ran out a couple of times. Kenta was good enough to prioritize them when they came to the back. We may get by with what we have if it warms up soon, but something to consider.
Saturday, February 10, 2018
Saturday PM 2/10/18 Recap
Written By: Annie
LY Dinner Sales: $8545
TY Dinner Sales: $10723
Busted that $15,000 ceiling today!!!
+/- : +$2178 / +25%
Dinner Covers: 318
Avg PPA: $33.72
Weather: Cold and dreary.
Special events?: N/A
Who worked: C1: Krystin; C2: Dusten; Angela; Cindy; Lindsey; Mandy; Naoto & Camacho on Bar; Jake & Beorn at SA; H1: Megan M.; H2: Melody; Cocktail: Alyssa
Flow of Business, Cuts and Ticket Times:
We had a very decent start with about 5 tables in line at opening, and then we filled up by 5:20PM. We had a few 5-tops early on and stayed at about 45 minutes - 1 hour wait until about 8:45PM. Went down to 20-30 mins at 9:30 and then off the wait by 10:15PM. I cut Alyssa at about 9:45PM as well as the PDR servers and then Beorn at 10:15PM and went down to the two closers.
Kitchen ticket times were running long at open. The kitchen got hit hard in the first hour and there was a paper jam at the expo printer that threw a wrench in about 5-8 tickets. Josh gave Hiroe a copy of all of the tickets that they thought were missing from expo, but a few slipped through the cracks. I ended up staying at Expo for a good 15 minutes while it all got sorted out. Only 1 table ended up waiting for a yakitori and a gyoza that got lost in the shuffle (comped as FOH Error,) and a Tonkatsu Ramen went on 25 minutes, but the guest wasn't especially worried about it, so we sent them a free dessert as recovery.
Sushi bar tickets were great all night.
Specials: N/A
3 Staff members that stood out (why/how):
Cindy had a 6-top that she had told would get a free dessert for their birthday. She ended up bringing them a bill with the grat included, but forgot to split the dessert off. She noticed after they paid and left. I didn't adjust anything because I didn't want the amount to differ from the copy that they took home with them. She felt really bad about it. I just wanted to mention it here incase they called or yelped.
Melody left without checking out with me tonight. :(
Hiroe was able to help us get through the printer jam. I wish she would have grabbed me or Leary right away, but she probably thought she could handle it until she was in the middle of it all. But she knew exactly what was going on when she came back from running a few tickets and there was a whole mess waiting for her.
Any VIP's in:
Elizabeth with a group of 5
Kayo sat with James from JFC
Comps& Void Detail:
Kome Bucks: X25 - Grand opening and power outage
Spill - Naoto knocked over a few drinks while making them / More Asahi testing
FOH Error - Gyoza and yakitori: Printer jam at opening
Recovery - Fried ICe cream: Printer jam at opening
Server Misring - Dusten misunderstood a guest who ordered all of the aburi menu, but really only meant the fish portion, so comped a pork belly and duck/foie
F&F 20% for James with JFC
Birthday X2
Changed mind - Sapporo
Elizabeth employee day off
R&M needs: Naoto said that the hand sink and the drain on the bar top needs to be resealed.
86'd items/ need more:
LY Dinner Sales: $8545
TY Dinner Sales: $10723
Busted that $15,000 ceiling today!!!
+/- : +$2178 / +25%
Dinner Covers: 318
Avg PPA: $33.72
Weather: Cold and dreary.
Special events?: N/A
Who worked: C1: Krystin; C2: Dusten; Angela; Cindy; Lindsey; Mandy; Naoto & Camacho on Bar; Jake & Beorn at SA; H1: Megan M.; H2: Melody; Cocktail: Alyssa
Flow of Business, Cuts and Ticket Times:
We had a very decent start with about 5 tables in line at opening, and then we filled up by 5:20PM. We had a few 5-tops early on and stayed at about 45 minutes - 1 hour wait until about 8:45PM. Went down to 20-30 mins at 9:30 and then off the wait by 10:15PM. I cut Alyssa at about 9:45PM as well as the PDR servers and then Beorn at 10:15PM and went down to the two closers.
Kitchen ticket times were running long at open. The kitchen got hit hard in the first hour and there was a paper jam at the expo printer that threw a wrench in about 5-8 tickets. Josh gave Hiroe a copy of all of the tickets that they thought were missing from expo, but a few slipped through the cracks. I ended up staying at Expo for a good 15 minutes while it all got sorted out. Only 1 table ended up waiting for a yakitori and a gyoza that got lost in the shuffle (comped as FOH Error,) and a Tonkatsu Ramen went on 25 minutes, but the guest wasn't especially worried about it, so we sent them a free dessert as recovery.
Sushi bar tickets were great all night.
Specials: N/A
3 Staff members that stood out (why/how):
Cindy had a 6-top that she had told would get a free dessert for their birthday. She ended up bringing them a bill with the grat included, but forgot to split the dessert off. She noticed after they paid and left. I didn't adjust anything because I didn't want the amount to differ from the copy that they took home with them. She felt really bad about it. I just wanted to mention it here incase they called or yelped.
Melody left without checking out with me tonight. :(
Hiroe was able to help us get through the printer jam. I wish she would have grabbed me or Leary right away, but she probably thought she could handle it until she was in the middle of it all. But she knew exactly what was going on when she came back from running a few tickets and there was a whole mess waiting for her.
Any VIP's in:
Elizabeth with a group of 5
Kayo sat with James from JFC
Comps& Void Detail:
Kome Bucks: X25 - Grand opening and power outage
Spill - Naoto knocked over a few drinks while making them / More Asahi testing
FOH Error - Gyoza and yakitori: Printer jam at opening
Recovery - Fried ICe cream: Printer jam at opening
Server Misring - Dusten misunderstood a guest who ordered all of the aburi menu, but really only meant the fish portion, so comped a pork belly and duck/foie
F&F 20% for James with JFC
Birthday X2
Changed mind - Sapporo
Elizabeth employee day off
R&M needs: Naoto said that the hand sink and the drain on the bar top needs to be resealed.
86'd items/ need more:
Saturday AM Recap 2/10/18
Written By: Leary
LY Lunch Sales: 3101
TY Lunch Sales: 4972
+/- : +1871, +60%
Lunch Covers: 234
Avg PPA: 21.25
Previous Days Labor: 18%
Previous Days Comps: 6%
Controllable Comps: 0%
Weather: Cloudy and Chilly
Special events?:
Who worked: Clair, Zayn, Kelly D, Sophia, Johnny Cl, Beorn & Kody SA, Alyssa & Veronica H, Hiroe tr Ayaka FR, Naoto Bar
Flow of Business, Cuts and Ticket Times:
Another busy Saturday. Almost broke $5000 again, and we had a busy start to dinner so maybe today we'll hit that $15,000 mark. Had an earlier rush like last week and hit a 20-30 min wait by noon. Came off the wait for a second around 1 and then jumped quickly back to a 30 min by 130. We came off the wait by 230, but stayed pretty much full until close. Ticket times were good. It was a little hectic being one short today (see notes below), but it went pretty smoothly considering the sales.
Had 1 issue with an undercooked veg temp. We tried to offer the table a remake on the house, but they declined. They said everything else was ok, but seemed pretty grumpy when I checked back. Sophia told me the dad at the table told her he almost broke a tooth the kabocha because it was so raw which seems a bit dramatic. I had the feeling the dad was trying to get the tab for free and was upset that it wasn't.
Specials:
3 Staff members that stood out (why/how):
-I unfortunately had to fire Kelly S this morning. She came in for dinner last night and proceeded to drink even though her drinking privileges had been revoked and she was on a "last chance" probationary period. I caught it on my way out and asked Zayn about it, and he confirmed. Her glass was pulled after we spoke. I followed up with Kelly this morning, and asked her why she thought it was ok to drink. She told me that she was still aware that her drinking privileges were not reinstated, but she figured that if she wasn't suppose to do it someone would come stop her. My jaw dropped when she gave me that answer, but that really kind of sums up the whole issue with her. I had already reviewed the large amount of write ups in her folder so after hearing her response I didn't really have much of a choice. I told her she was fired. I adjusted next weeks schedule to cover all her shifts.
-Ayaka did well for her first food running train. She was running food and had the table numbers down by the end of the shift.
-Kody seemed to be a little faster this week.
Any VIP's in?
Alex's mom
Comps& Void Detail:
-Kitchen Error for a Veg Temp that was undercooked
-Emp Day Off John H
-Bday Fried Ice Cream
-$15 Kome Bucks for Alex's mom
R&M needs:
New Asahi machine wasn't working this morning so I went to store and got some distilled water and baking soda. Naoto and I made another water mix, drained, and refilled the machine and it seemed to work fine by the evening. Let's make sure we're checking the temp before each shift to make sure it's working properly.
86'd items/ need more:
No employee beef until Monday
LY Lunch Sales: 3101
TY Lunch Sales: 4972
+/- : +1871, +60%
Lunch Covers: 234
Avg PPA: 21.25
Previous Days Labor: 18%
Previous Days Comps: 6%
Controllable Comps: 0%
Weather: Cloudy and Chilly
Special events?:
Who worked: Clair, Zayn, Kelly D, Sophia, Johnny Cl, Beorn & Kody SA, Alyssa & Veronica H, Hiroe tr Ayaka FR, Naoto Bar
Flow of Business, Cuts and Ticket Times:
Another busy Saturday. Almost broke $5000 again, and we had a busy start to dinner so maybe today we'll hit that $15,000 mark. Had an earlier rush like last week and hit a 20-30 min wait by noon. Came off the wait for a second around 1 and then jumped quickly back to a 30 min by 130. We came off the wait by 230, but stayed pretty much full until close. Ticket times were good. It was a little hectic being one short today (see notes below), but it went pretty smoothly considering the sales.
Had 1 issue with an undercooked veg temp. We tried to offer the table a remake on the house, but they declined. They said everything else was ok, but seemed pretty grumpy when I checked back. Sophia told me the dad at the table told her he almost broke a tooth the kabocha because it was so raw which seems a bit dramatic. I had the feeling the dad was trying to get the tab for free and was upset that it wasn't.
Specials:
3 Staff members that stood out (why/how):
-I unfortunately had to fire Kelly S this morning. She came in for dinner last night and proceeded to drink even though her drinking privileges had been revoked and she was on a "last chance" probationary period. I caught it on my way out and asked Zayn about it, and he confirmed. Her glass was pulled after we spoke. I followed up with Kelly this morning, and asked her why she thought it was ok to drink. She told me that she was still aware that her drinking privileges were not reinstated, but she figured that if she wasn't suppose to do it someone would come stop her. My jaw dropped when she gave me that answer, but that really kind of sums up the whole issue with her. I had already reviewed the large amount of write ups in her folder so after hearing her response I didn't really have much of a choice. I told her she was fired. I adjusted next weeks schedule to cover all her shifts.
-Ayaka did well for her first food running train. She was running food and had the table numbers down by the end of the shift.
-Kody seemed to be a little faster this week.
Any VIP's in?
Alex's mom
Comps& Void Detail:
-Kitchen Error for a Veg Temp that was undercooked
-Emp Day Off John H
-Bday Fried Ice Cream
-$15 Kome Bucks for Alex's mom
R&M needs:
New Asahi machine wasn't working this morning so I went to store and got some distilled water and baking soda. Naoto and I made another water mix, drained, and refilled the machine and it seemed to work fine by the evening. Let's make sure we're checking the temp before each shift to make sure it's working properly.
86'd items/ need more:
No employee beef until Monday
Friday, February 9, 2018
FRI PM RECAP 2/9/18
Written By: Devin Steuerwald
LY Dinner Sales: 8631.00
TY Dinner Sales: 10,609
+/- : +1978.00, +23%
Dinner Covers: 295
Avg PPA: 35.96
Weather: light rain, currently its 59 the high today was 63
Special events?: n/a
Who worked: Dusten CL1, John H CL2, Johnny, Krystin, Sophia, Zayn, Naoto and Jason C bar, Jake and Beorn SA, Abe FR, Alyssa CT, Melody H1, Megan M H2
Flow of Business, Cuts and Ticket Times:
Busy busy busy!!! Started the night off with a nice sized line at the door, we half way filled up right off the start! We had a few large parties at the start of the shift as well with 2 6tops and 1 8top all at 5pm. We went on a full wait by 6:20 with an average wait time of 25-35 min for 2 tops and 30-40 min for 3+. By 7:30 the wait averaged out to 40-50 min for 2 tops and 45-60 for 3+. Started to slow down a but we stayed on a small wait till about 10 pm. Cut CT, H1, and cut down to 3 onto close out the night.
Dusten had a table get into an argument with each other, luckily they took it outside but it was very awkward when they came back in. Dusten felt it would help lighten the mood if we send out a couple of Zatos
Specials:n/a
3 Staff members that stood out (why/how):
Jake and Beorn did a great job SAing tonight, really glad to have Jake working with us.
Krystin was very helpful helping out everyone. She was outside her section a lot tonight helping everywhere
zayn had a party from The Grand that did omakase and he did a great job, they told him they wanted to spend $700 and he got them there!
Alyssa worked with Leary on cocktailing and she really took to his suggestions on how to stay more organised and how to be more afficante while cocktailing. she had great sales too!
Any VIP's in?
Spencer's GF and her family
Lindsey, Kelly S, and Chelsea
Miles and family
Kayo and Kenta with Masa
Comps& Void Detail:
birthday desserts- X2
owner comp- 90.00
FnF- Spencer's GF w/family 13.35
Emp day off- Ali from SaTen
Kome Bucks- $10
FnF- table that got into a fight (see above notes) $7
emp day off- Chelsea+kelly.s+lindsey $60.80
FnF- Jason C sent a bar regular 1 zato $3.5
R&M needs:
Victor pointed out there are ants coming out of the outlet by the ramen station. he told me that he saw ants by the kitchen hand sink yesterday but he cleaned really well there and he didn't see them again. sounds like they are in the wall by the expo window.
86'd items/ need more:
gyu
bf carp
o toro
amiebi
ashai
yakiniku
yakitori
ck karage
uni box
LY Dinner Sales: 8631.00
TY Dinner Sales: 10,609
+/- : +1978.00, +23%
Dinner Covers: 295
Avg PPA: 35.96
Weather: light rain, currently its 59 the high today was 63
Special events?: n/a
Who worked: Dusten CL1, John H CL2, Johnny, Krystin, Sophia, Zayn, Naoto and Jason C bar, Jake and Beorn SA, Abe FR, Alyssa CT, Melody H1, Megan M H2
Flow of Business, Cuts and Ticket Times:
Busy busy busy!!! Started the night off with a nice sized line at the door, we half way filled up right off the start! We had a few large parties at the start of the shift as well with 2 6tops and 1 8top all at 5pm. We went on a full wait by 6:20 with an average wait time of 25-35 min for 2 tops and 30-40 min for 3+. By 7:30 the wait averaged out to 40-50 min for 2 tops and 45-60 for 3+. Started to slow down a but we stayed on a small wait till about 10 pm. Cut CT, H1, and cut down to 3 onto close out the night.
Dusten had a table get into an argument with each other, luckily they took it outside but it was very awkward when they came back in. Dusten felt it would help lighten the mood if we send out a couple of Zatos
Specials:n/a
3 Staff members that stood out (why/how):
Jake and Beorn did a great job SAing tonight, really glad to have Jake working with us.
Krystin was very helpful helping out everyone. She was outside her section a lot tonight helping everywhere
zayn had a party from The Grand that did omakase and he did a great job, they told him they wanted to spend $700 and he got them there!
Alyssa worked with Leary on cocktailing and she really took to his suggestions on how to stay more organised and how to be more afficante while cocktailing. she had great sales too!
Any VIP's in?
Spencer's GF and her family
Lindsey, Kelly S, and Chelsea
Miles and family
Kayo and Kenta with Masa
Comps& Void Detail:
birthday desserts- X2
owner comp- 90.00
FnF- Spencer's GF w/family 13.35
Emp day off- Ali from SaTen
Kome Bucks- $10
FnF- table that got into a fight (see above notes) $7
emp day off- Chelsea+kelly.s+lindsey $60.80
FnF- Jason C sent a bar regular 1 zato $3.5
R&M needs:
Victor pointed out there are ants coming out of the outlet by the ramen station. he told me that he saw ants by the kitchen hand sink yesterday but he cleaned really well there and he didn't see them again. sounds like they are in the wall by the expo window.
86'd items/ need more:
gyu
bf carp
o toro
amiebi
ashai
yakiniku
yakitori
ck karage
uni box
Friday A.M. 2/9/18
Written By: Drew
LY Lunch Sales: $2644
TY Lunch Sales: $3150
+/- : +19%
Lunch Covers: 154
Avg PPA: $20.45
Previous Days Labor: 24%
Previous Days Comps: 8%
Controllable Comps: 9.46%
Weather:
Cloudy and in the 50's
Special events?:
Who worked:
Sophia, Cindy, Kelly S, Kelly D, Ellen CL1, Clair CL2, Veronica H, Beorn FR, Jacob SA, BAR(Lindsey)
Flow of Business, Cuts and Ticket Times:
-Today was pretty uneventful for the most part....... People trickled in at open but the only people who had to wait today were incomplete parties. Had one 8 top reservation today and a 7 top walkin that were both given to Ellen. One of her parties requested to do Omakase, I wasn't too familiar on our policy for that during lunch especially since they were all paying together and only 3 people out of the group wanted omakase. I sought out council from Leary and he told me to explain to them that we may certainly obliged to they're request but to explain how limiting it might be since our lunch menu was mostly teishoku style. They said they wanted sushi omakase only anyways, specifically nigiri. Sophia and I helped Ellen build the best omakase we could. They did come in pretty late so sushi bar had a lot of tickets come in after 2pm. Veronica was hosting and needed a lot of help today.(See below)
-Spencer mentioned to me that it would be nice if the food runners moved the employee food to another location once they're all done with their side work. He said it makes it hard to clean the back prep area for sushi bar when their is an ample amount of food. I explained to him that, it was the only real spot to put especially when we still have sushi bar customers. Maybe we can come up with some sort of solution.
-Asahi machine 2.0 was delivered today and Ben E. Kieth people came out to install. We will have asahi for dinner shift.
-Window tint woman came by today. She will be sending me measurements for the windows and quotes for the 3 samples she left with me today. I put them in Kayos folder in the office along with her business card. She said she was interested in doing a gift card trade as partial payment. She said she comes here often and loves our food.
-Got a call from the metro pcs woman named Judith. She was complaining about how our customers have been taking up a lot of the parking and that she has had multiple complaints from her customers and employees about parking. She was very nice about everything, but im not sure if she should be reaching out to us or the building owners. Either way I apologized to her and let her know i would mention it.
-Also there was no seaweed salad thawed this morning, so we had to 86 seaweed salads.
-The sign workers are back, thankfully they came during our closed business hours.
Specials:
3 Staff members that stood out (why/how):
-Veronica seemed to need a lot of coaching and reminding of when and where to seat people. Specifically she would seat a 2 top at S2&3 instead of S1&2, or she would seat a 2 top at a 4 top when we still had 2 seaters, and it wasn't based off her rotation. Not to mention she is still not too confident on enforcing our incomplete party policy. She was definitely receptive to my feedback that i was given her in real time, which is great. Just think she is probably better when she has the added help rather than a solo host during a busy shift.
-Sophia was so very helpful with everyone! Everytime i asked if anyone needed help it seemed like she was already helping.
-Clair called in at 11:30 when she was already suppose to be here, saying she was behind a train and would be a bit late. I checked her in time which said 11:45am. I gave her a write up and talked to her about it and she said she came in only 9 minutes after her shift but waited to clock in til she got her first table. Is this a common thing for servers to do?
Any VIP's in?
Comps& Void Detail:
-
R&M needs:
86'd items/ need more:
86 seaweed salad- Should be thawed by dinner.
LY Lunch Sales: $2644
TY Lunch Sales: $3150
+/- : +19%
Lunch Covers: 154
Avg PPA: $20.45
Previous Days Labor: 24%
Previous Days Comps: 8%
Controllable Comps: 9.46%
Weather:
Cloudy and in the 50's
Special events?:
Who worked:
Sophia, Cindy, Kelly S, Kelly D, Ellen CL1, Clair CL2, Veronica H, Beorn FR, Jacob SA, BAR(Lindsey)
Flow of Business, Cuts and Ticket Times:
-Today was pretty uneventful for the most part....... People trickled in at open but the only people who had to wait today were incomplete parties. Had one 8 top reservation today and a 7 top walkin that were both given to Ellen. One of her parties requested to do Omakase, I wasn't too familiar on our policy for that during lunch especially since they were all paying together and only 3 people out of the group wanted omakase. I sought out council from Leary and he told me to explain to them that we may certainly obliged to they're request but to explain how limiting it might be since our lunch menu was mostly teishoku style. They said they wanted sushi omakase only anyways, specifically nigiri. Sophia and I helped Ellen build the best omakase we could. They did come in pretty late so sushi bar had a lot of tickets come in after 2pm. Veronica was hosting and needed a lot of help today.(See below)
-Spencer mentioned to me that it would be nice if the food runners moved the employee food to another location once they're all done with their side work. He said it makes it hard to clean the back prep area for sushi bar when their is an ample amount of food. I explained to him that, it was the only real spot to put especially when we still have sushi bar customers. Maybe we can come up with some sort of solution.
-Asahi machine 2.0 was delivered today and Ben E. Kieth people came out to install. We will have asahi for dinner shift.
-Window tint woman came by today. She will be sending me measurements for the windows and quotes for the 3 samples she left with me today. I put them in Kayos folder in the office along with her business card. She said she was interested in doing a gift card trade as partial payment. She said she comes here often and loves our food.
-Got a call from the metro pcs woman named Judith. She was complaining about how our customers have been taking up a lot of the parking and that she has had multiple complaints from her customers and employees about parking. She was very nice about everything, but im not sure if she should be reaching out to us or the building owners. Either way I apologized to her and let her know i would mention it.
-Also there was no seaweed salad thawed this morning, so we had to 86 seaweed salads.
-The sign workers are back, thankfully they came during our closed business hours.
Specials:
3 Staff members that stood out (why/how):
-Veronica seemed to need a lot of coaching and reminding of when and where to seat people. Specifically she would seat a 2 top at S2&3 instead of S1&2, or she would seat a 2 top at a 4 top when we still had 2 seaters, and it wasn't based off her rotation. Not to mention she is still not too confident on enforcing our incomplete party policy. She was definitely receptive to my feedback that i was given her in real time, which is great. Just think she is probably better when she has the added help rather than a solo host during a busy shift.
-Sophia was so very helpful with everyone! Everytime i asked if anyone needed help it seemed like she was already helping.
-Clair called in at 11:30 when she was already suppose to be here, saying she was behind a train and would be a bit late. I checked her in time which said 11:45am. I gave her a write up and talked to her about it and she said she came in only 9 minutes after her shift but waited to clock in til she got her first table. Is this a common thing for servers to do?
Any VIP's in?
Comps& Void Detail:
-
R&M needs:
86'd items/ need more:
86 seaweed salad- Should be thawed by dinner.
Thursday, February 8, 2018
THUR PM RECAP 2/8/18
Written By: Devin Steuerwald
LY Dinner Sales: 5529.00
TY Dinner Sales: 7981.00
+/- : +2452.00, +44%
Dinner Covers: 253
Avg PPA: 31.55
Weather: Cloudy currently its 55 the high today was 60
Special events?: n/a
Who worked: Dusten CL1, Pat CL2, Lindsey, Kelly S, Kelly D, Angela, Naoto and Krystin Bar, Abe FR, Beorn SA, Melody H1, Veronica H2, Megan T CT
Flow of Business, Cuts and Ticket Times:
Steady start to the shift with a small line at the door when we reopened. We went on a full wait by 5:52 with an average wait of 30-40 for 3+ and 25-30 min for 2 tops. We got a walk in 8 top at 7pm. the wait rose to 45-60 min for 2 tops and 60 to 1:15 for 3+ tops by 8pm. By 8:40 the wait was down to an average of 45 for 3+ and no wait for 2 tops and we came off the wait at 9:25. Cut CT, H1, and went 2 on till close. Ticket times were all great tonight
Dusten had a table that was ordering a lot of veggie items so he asked if they were vegetarian, when he said yes Dusten let him know that some of the sauces have dashi and he said he has been in before and no one has told him this before. I feel like its not on the server to guess dietary restrictions for the guest but at the same time I appreciate Dusten going above and beyond for a guest. We sent him and his date a couple pieces of nigiri as a recovery. they left happy
We had two parties at the end of the wait go over their quote times. I ordered them edamame and apologised bothe parties seemed happy with the offer and gave me a high five!
Specials: n/a
3 Staff members that stood out (why/how):
We had a wine sales contest and Angela won!! her prise was the bottle of rose that the rep brought us to do a tasting that Naoto said we could give away.
Abe did a great job at FR tonight with no issues.
Lots of teamwork from our veteran staff tonight, glad to see them leading by example!
Any VIP's in?
George from Alamo front office
The Stanleys
Pat's friend
Spencer's GF
Comps& Void Detail:
Spill- staff tasting 27.00
spill- cassis & soda X2- 10.83
DNL- mt. beautiful X2- 10.00
FOH error- Hot Sake $8
Recovery- Edamame X2 late quote times
DNL- grilled salmon- guest said it tasted frozen- I tried it and it was damn near perfect..$12
DNL- Takoyaki 10.00
Recovery- Vegetarian (see above note) 5.50
Server misring- Angela ordered yaki-Onigiri when she needed Yakitori
Server misring- Angela ordered fuomaki repeated the order back but when it came out the guest meant oshinko-maki
Birthday- X6
FnF- Spencer's GF- 9.15
FnF- Pat's friend 14.70
FnF- The Stanleys 7.00
FnF- George B from the Alamo Drafthouse 7.00
Kome bucks $40
R&M needs:
86'd items/ need more:
LY Dinner Sales: 5529.00
TY Dinner Sales: 7981.00
+/- : +2452.00, +44%
Dinner Covers: 253
Avg PPA: 31.55
Weather: Cloudy currently its 55 the high today was 60
Special events?: n/a
Who worked: Dusten CL1, Pat CL2, Lindsey, Kelly S, Kelly D, Angela, Naoto and Krystin Bar, Abe FR, Beorn SA, Melody H1, Veronica H2, Megan T CT
Flow of Business, Cuts and Ticket Times:
Steady start to the shift with a small line at the door when we reopened. We went on a full wait by 5:52 with an average wait of 30-40 for 3+ and 25-30 min for 2 tops. We got a walk in 8 top at 7pm. the wait rose to 45-60 min for 2 tops and 60 to 1:15 for 3+ tops by 8pm. By 8:40 the wait was down to an average of 45 for 3+ and no wait for 2 tops and we came off the wait at 9:25. Cut CT, H1, and went 2 on till close. Ticket times were all great tonight
Dusten had a table that was ordering a lot of veggie items so he asked if they were vegetarian, when he said yes Dusten let him know that some of the sauces have dashi and he said he has been in before and no one has told him this before. I feel like its not on the server to guess dietary restrictions for the guest but at the same time I appreciate Dusten going above and beyond for a guest. We sent him and his date a couple pieces of nigiri as a recovery. they left happy
We had two parties at the end of the wait go over their quote times. I ordered them edamame and apologised bothe parties seemed happy with the offer and gave me a high five!
Specials: n/a
3 Staff members that stood out (why/how):
We had a wine sales contest and Angela won!! her prise was the bottle of rose that the rep brought us to do a tasting that Naoto said we could give away.
Abe did a great job at FR tonight with no issues.
Lots of teamwork from our veteran staff tonight, glad to see them leading by example!
Any VIP's in?
George from Alamo front office
The Stanleys
Pat's friend
Spencer's GF
Comps& Void Detail:
Spill- staff tasting 27.00
spill- cassis & soda X2- 10.83
DNL- mt. beautiful X2- 10.00
FOH error- Hot Sake $8
Recovery- Edamame X2 late quote times
DNL- grilled salmon- guest said it tasted frozen- I tried it and it was damn near perfect..$12
DNL- Takoyaki 10.00
Recovery- Vegetarian (see above note) 5.50
Server misring- Angela ordered yaki-Onigiri when she needed Yakitori
Server misring- Angela ordered fuomaki repeated the order back but when it came out the guest meant oshinko-maki
Birthday- X6
FnF- Spencer's GF- 9.15
FnF- Pat's friend 14.70
FnF- The Stanleys 7.00
FnF- George B from the Alamo Drafthouse 7.00
Kome bucks $40
R&M needs:
86'd items/ need more:
Thursday A.M. 2/8/18
Written By: Drew
LY Lunch Sales: $1600
TY Lunch Sales: $2945
+/- : +84%
Lunch Covers: 151
Avg PPA: $19.50
Previous Days Labor: 24%
Previous Days Comps: 8%
Controllable Comps: 4%
Weather:
Sunny and Cold! in the 40's
Special events?:
Got new KOME sign!
Who worked:
Kelly S, John, Lindsey. Ellen CL1, Johnny CL2, BAR(Naoto), Brittany H, Abe FR, Beorn SA
Flow of Business, Cuts and Ticket Times:
-Thought today was going to be a slow one based off of last years sales. That however was not the case. We started filling up 20 min after opening and went on a 15 minute wait by 11:45 and stayed on the wait for about an hr. after 12:45 it was one in, one out. and stayed full until about 130 when we cut the doubles then.
-Had 1 30 min sunshine roll, the ticket i assume got lost. We comped the sunshine roll and i touched base with the table. They were very nice and totally understanding and even insisted that i not comp it. They're exact words were "we were hoping not to go back to work so soon!" funny people and very kind.
Specials:
3 Staff members that stood out (why/how):
-Abe did a really great job today. He was constantly bussing tables after running food. and when we were slow he kept busy by helping beorn. I was very impressed with his ability to stay focus and keep busy.
-Kelly and Lindsey started off a bit grumpy because of their double and us having the meeting during their break but turned it around once we got busy. So I'm glad they were able to push through the rush elegantly.
-Adrian, our sushi bar stage showed up like 30 min late today. He apologized profusely and said he wasn't use to waking up up so early. I was a little iffy about it at first but then he really proved himself. Spencer had a lot of great feedback for him. Adrian was making rolls and handling prep with ease and seems eager to work here. I offered him the job for sushi chef and he will be putting in his notice at his other job!
Any VIP's in?
-Rob Somm
Comps& Void Detail:
-Server misring- Yakiniku Teishoku
R&M needs:
-Devin notified me that if the front door was ever explosively opened that the window could shatter by hitting the corner of the table outside. Might need to do something about that.
86'd items/ need more:
LY Lunch Sales: $1600
TY Lunch Sales: $2945
+/- : +84%
Lunch Covers: 151
Avg PPA: $19.50
Previous Days Labor: 24%
Previous Days Comps: 8%
Controllable Comps: 4%
Weather:
Sunny and Cold! in the 40's
Special events?:
Got new KOME sign!
Who worked:
Kelly S, John, Lindsey. Ellen CL1, Johnny CL2, BAR(Naoto), Brittany H, Abe FR, Beorn SA
Flow of Business, Cuts and Ticket Times:
-Thought today was going to be a slow one based off of last years sales. That however was not the case. We started filling up 20 min after opening and went on a 15 minute wait by 11:45 and stayed on the wait for about an hr. after 12:45 it was one in, one out. and stayed full until about 130 when we cut the doubles then.
-Had 1 30 min sunshine roll, the ticket i assume got lost. We comped the sunshine roll and i touched base with the table. They were very nice and totally understanding and even insisted that i not comp it. They're exact words were "we were hoping not to go back to work so soon!" funny people and very kind.
Specials:
3 Staff members that stood out (why/how):
-Abe did a really great job today. He was constantly bussing tables after running food. and when we were slow he kept busy by helping beorn. I was very impressed with his ability to stay focus and keep busy.
-Kelly and Lindsey started off a bit grumpy because of their double and us having the meeting during their break but turned it around once we got busy. So I'm glad they were able to push through the rush elegantly.
-Adrian, our sushi bar stage showed up like 30 min late today. He apologized profusely and said he wasn't use to waking up up so early. I was a little iffy about it at first but then he really proved himself. Spencer had a lot of great feedback for him. Adrian was making rolls and handling prep with ease and seems eager to work here. I offered him the job for sushi chef and he will be putting in his notice at his other job!
Any VIP's in?
-Rob Somm
Comps& Void Detail:
-Server misring- Yakiniku Teishoku
R&M needs:
-Devin notified me that if the front door was ever explosively opened that the window could shatter by hitting the corner of the table outside. Might need to do something about that.
86'd items/ need more:
Wednesday, February 7, 2018
WED PM RECAP 2/7/18
Written By: Devin Steuerwald
LY Dinner Sales: 3937.00
TY Dinner Sales: 6997.00
+/- : +3060.00, +78%
Dinner Covers:193
Avg PPA: 36.25
Weather: Partly cloudy currently its 41 the high today was 48
Special events?: n/a
Who worked: Sophia CL1, Kelly D CL2, Dusten, Cindy, Pat, Krystin and Lindsey bar, Beorn SA, Abe FR, John H CT, Megan H1, Veronica H2
Flow of Business, Cuts and Ticket Times:
Really slow start to the day with us not going on a full wait till 6:50 with an initial wait time of 25-35 min. Lots of big tops tonight as well about 5 5tops and a six top all with in that first hour of being on a wait. the wait grew to about 45-55 by 7:30. Finally started to slow down around 8 with the wait going down to 35-45 min and by 8:30 we were down to 20-25 min. Came off the wait by 9:16. Cut CT, H1 then and went down to 2 on at 9:30.
Couple of notes from Mr. Naoto:
-He spoke with a rep from our tea supplier. Servers need to shake the Genmai cha green tea before they open the bag to incorporate the roasted rice into the tea.
- Asahi machine will be delivered tomorrow!!!!
********The front door opens into the corner of the first small patio table, if it is opened hard it could break the glass in the door.*******
Specials: N/a
3 Staff members that stood out (why/how):
Abe did a great job tonight he is getting better and better every shift!
started out slow and got bus so we had some silly mistakes from veteran staff (dusten, sophia and Lindsey)
Any VIP's in?
Zayn and his GF
Pat's wife
Comps& Void Detail:
Kome Bucks- $20
Emp day off- zayn 14.90
emp day off naoto- 7.80
seasonal promo- $4
Recovery- Pat recommended a cocktail to a table and they didnt drink it so he asked if we could send out a gift as a recovery. $7
server misring- Dusten rang a KoKo should have been a gogo
server misring- bar rang a korokke should have been veg. spring rolls
server misring- Sophia misunderstood her table and ordered a takoyaki should have been a tonk. ramen
R&M needs:
Toshi wanted me to note that the trim at the end of the sushi bar is coming off.
86'd items/ need more:
LY Dinner Sales: 3937.00
TY Dinner Sales: 6997.00
+/- : +3060.00, +78%
Dinner Covers:193
Avg PPA: 36.25
Weather: Partly cloudy currently its 41 the high today was 48
Special events?: n/a
Who worked: Sophia CL1, Kelly D CL2, Dusten, Cindy, Pat, Krystin and Lindsey bar, Beorn SA, Abe FR, John H CT, Megan H1, Veronica H2
Flow of Business, Cuts and Ticket Times:
Really slow start to the day with us not going on a full wait till 6:50 with an initial wait time of 25-35 min. Lots of big tops tonight as well about 5 5tops and a six top all with in that first hour of being on a wait. the wait grew to about 45-55 by 7:30. Finally started to slow down around 8 with the wait going down to 35-45 min and by 8:30 we were down to 20-25 min. Came off the wait by 9:16. Cut CT, H1 then and went down to 2 on at 9:30.
Couple of notes from Mr. Naoto:
-He spoke with a rep from our tea supplier. Servers need to shake the Genmai cha green tea before they open the bag to incorporate the roasted rice into the tea.
- Asahi machine will be delivered tomorrow!!!!
********The front door opens into the corner of the first small patio table, if it is opened hard it could break the glass in the door.*******
Specials: N/a
3 Staff members that stood out (why/how):
Abe did a great job tonight he is getting better and better every shift!
started out slow and got bus so we had some silly mistakes from veteran staff (dusten, sophia and Lindsey)
Any VIP's in?
Zayn and his GF
Pat's wife
Comps& Void Detail:
Kome Bucks- $20
Emp day off- zayn 14.90
emp day off naoto- 7.80
seasonal promo- $4
Recovery- Pat recommended a cocktail to a table and they didnt drink it so he asked if we could send out a gift as a recovery. $7
server misring- Dusten rang a KoKo should have been a gogo
server misring- bar rang a korokke should have been veg. spring rolls
server misring- Sophia misunderstood her table and ordered a takoyaki should have been a tonk. ramen
R&M needs:
Toshi wanted me to note that the trim at the end of the sushi bar is coming off.
86'd items/ need more:
Wednesday AM 2/7 Recap
Written By: Annie
LY Lunch Sales: $1679
TY Lunch Sales: $1542
+/- : -$137 / -8%
Lunch Covers: 83
Avg PPA: $18.58
Previous Days Labor: $2318 / 22%
Previous Days Comps: $766.3
Controllable Comps: 1.04%
Weather: Windy, wet and cold.
Special events?: N/A
Who worked: C1: Zayn; Cs: Kelly S.; Angela, Jon H.; Johnny on Bar; Hiroe FR; Kody SA; Brittany at Host Stand
Flow of Business, Cuts and Ticket Times:
VERY tame lunch. It was definitely a ramen and hot tea kind of day. We never filled up, so we never got on a wait. I think the biggest party size all afternoon was 3-tops. Cut down to 2 closers at 12:45PM.
A woman sent back her Spicy miso Ramen because she wanted it to be hotter. She said that it was hot, but she enjoys it PIPING hot. She wanted us to put it in the microwave, but Vince had the kitchen remake it. She said the second one was great and that it wasn't the kitchen's fault at all, just her preference. I left it on the bill because she insisted she was fine, and I had Angela offer them dessert, but they declined. The woman ended up paying with Kome bucks from the grand opening and left happy.
On slow lunches like this, do we ever cut the SA and/or FR early to save on some labor? It seems like we could have done without at least one if not both for this last hour today.
Specials: N/A
3 Staff members that stood out (why/how):
It was slow today, but everyone kept busy by working clean and staying organized.
Any VIP's in? None
Comps& Void Detail:
Kome bucks X $20
R&M needs: The patio is in! Looks great. I think we have one extra stool with the new configuration. Where should we keep it during service?
The teapots are starting to lose the little screws that hold the lid on. I'm sure they are getting eaten by the dish machine. Maybe we should not run teapots through the machine and just rinse during service and soak at the end of each shift?
No Asahi machine yet. :(
86'd items/ need more: We ran out of grapefruit last night at the beginning of service. I thought I heard the bartenders talking with the kitchen about ordering some for today, but I don't think that ended up happening as it was not on the Segovia order this morning. Vince had me call Segovia and order some... which I may have ordered too many? I ordered a case, but I now see that for storage purposes, I should have maybe ordered a dozen instead.
LY Lunch Sales: $1679
TY Lunch Sales: $1542
+/- : -$137 / -8%
Lunch Covers: 83
Avg PPA: $18.58
Previous Days Labor: $2318 / 22%
Previous Days Comps: $766.3
Controllable Comps: 1.04%
Weather: Windy, wet and cold.
Special events?: N/A
Who worked: C1: Zayn; Cs: Kelly S.; Angela, Jon H.; Johnny on Bar; Hiroe FR; Kody SA; Brittany at Host Stand
Flow of Business, Cuts and Ticket Times:
VERY tame lunch. It was definitely a ramen and hot tea kind of day. We never filled up, so we never got on a wait. I think the biggest party size all afternoon was 3-tops. Cut down to 2 closers at 12:45PM.
A woman sent back her Spicy miso Ramen because she wanted it to be hotter. She said that it was hot, but she enjoys it PIPING hot. She wanted us to put it in the microwave, but Vince had the kitchen remake it. She said the second one was great and that it wasn't the kitchen's fault at all, just her preference. I left it on the bill because she insisted she was fine, and I had Angela offer them dessert, but they declined. The woman ended up paying with Kome bucks from the grand opening and left happy.
On slow lunches like this, do we ever cut the SA and/or FR early to save on some labor? It seems like we could have done without at least one if not both for this last hour today.
Specials: N/A
3 Staff members that stood out (why/how):
It was slow today, but everyone kept busy by working clean and staying organized.
Any VIP's in? None
Comps& Void Detail:
Kome bucks X $20
R&M needs: The patio is in! Looks great. I think we have one extra stool with the new configuration. Where should we keep it during service?
The teapots are starting to lose the little screws that hold the lid on. I'm sure they are getting eaten by the dish machine. Maybe we should not run teapots through the machine and just rinse during service and soak at the end of each shift?
No Asahi machine yet. :(
86'd items/ need more: We ran out of grapefruit last night at the beginning of service. I thought I heard the bartenders talking with the kitchen about ordering some for today, but I don't think that ended up happening as it was not on the Segovia order this morning. Vince had me call Segovia and order some... which I may have ordered too many? I ordered a case, but I now see that for storage purposes, I should have maybe ordered a dozen instead.
Tuesday, February 6, 2018
Tuesday PM 2/6 Recap
Written By: Annie
LY Dinner Sales: $4962
TY Dinner Sales: $7253
+/- : +$2291 / +46%
Dinner Covers: 218
Avg PPA: $33.27
Weather: Cold and drizzling all night long.
Special events?: N/A
Who worked:
C1: Mandy; C2: Clair; Cindy, John H.; Kelly S.; Beorn FR, Jake SA; Camacho and Krystin at bar; H1: Veronica; H2: Megan T.
Flow of Business, Cuts and Ticket Times:
We started the night with plenty of larger parties (including the 8 top reservation at 6PM,) and that was pretty much the trend through the night. We had a 5 (that turned into 10, another 5, an 8 and a 6 all before the 6PM reso. Then another 10 at 6:02, which we quoted at an hour. There really wasn't much action between 6 and 7PM when we ended up seating the 10. We filled up at 6:45PM and went on a 20 - 30min wait until we were fully off the wait at 8:20PM. Cut H1 at 8:30PM and went down to 2 servers at 8:45PM. Tickets times were great for both kitchen and sushi bar.
We did have guests at the bar want to finish their meal at 10:02PM with a miso soup... but the servers had already broken all of it down. Camacho said that the closing servers did not ask the bar if they were all in at any point. But Clair rehooked it back up and Josh got all of the garnishes from the kitchen and made it happen.
Specials: N/A
3 Staff members that stood out (why/how):
Beorn did pretty good for his first solo FR shift in the new building. He was a little rusty and forgot a few garnishes, but did great trying to stay busy and help out when it slowed down. He did ask a few questions when he was unsure of anything, so no major mistakes were made.
I could tell that Megan T. was getting more comfortable at cocktailing. She didn't have any questions or mistakes at all today. I'm sure it helped that it was mostly just large groups waiting and ordering all at the same time, but nonetheless, her confidence was there.
Kelly S. was super helpful in her downtime tonight. I kept hearing her offering help to other servers when she wasn't busy.
Any VIP's in?
CK from Swift's Attic and Wu Chow
Comps& Void Detail:
Kome Bucks X $60
Birthday X2
F&F Camacho - 2 Zato-ichi
FOH Error - Miso Soups (see above)
R&M needs:
86'd items/ need more:
LY Dinner Sales: $4962
TY Dinner Sales: $7253
+/- : +$2291 / +46%
Dinner Covers: 218
Avg PPA: $33.27
Weather: Cold and drizzling all night long.
Special events?: N/A
Who worked:
C1: Mandy; C2: Clair; Cindy, John H.; Kelly S.; Beorn FR, Jake SA; Camacho and Krystin at bar; H1: Veronica; H2: Megan T.
Flow of Business, Cuts and Ticket Times:
We started the night with plenty of larger parties (including the 8 top reservation at 6PM,) and that was pretty much the trend through the night. We had a 5 (that turned into 10, another 5, an 8 and a 6 all before the 6PM reso. Then another 10 at 6:02, which we quoted at an hour. There really wasn't much action between 6 and 7PM when we ended up seating the 10. We filled up at 6:45PM and went on a 20 - 30min wait until we were fully off the wait at 8:20PM. Cut H1 at 8:30PM and went down to 2 servers at 8:45PM. Tickets times were great for both kitchen and sushi bar.
We did have guests at the bar want to finish their meal at 10:02PM with a miso soup... but the servers had already broken all of it down. Camacho said that the closing servers did not ask the bar if they were all in at any point. But Clair rehooked it back up and Josh got all of the garnishes from the kitchen and made it happen.
Specials: N/A
3 Staff members that stood out (why/how):
Beorn did pretty good for his first solo FR shift in the new building. He was a little rusty and forgot a few garnishes, but did great trying to stay busy and help out when it slowed down. He did ask a few questions when he was unsure of anything, so no major mistakes were made.
I could tell that Megan T. was getting more comfortable at cocktailing. She didn't have any questions or mistakes at all today. I'm sure it helped that it was mostly just large groups waiting and ordering all at the same time, but nonetheless, her confidence was there.
Kelly S. was super helpful in her downtime tonight. I kept hearing her offering help to other servers when she wasn't busy.
Any VIP's in?
CK from Swift's Attic and Wu Chow
Comps& Void Detail:
Kome Bucks X $60
Birthday X2
F&F Camacho - 2 Zato-ichi
FOH Error - Miso Soups (see above)
R&M needs:
86'd items/ need more:
TUE AM Recap 2/6/18
Written By: Devin Steuerwald
LY Lunch Sales: 1567.00
TY Lunch Sales: 2441.00
+/- : +874.00, + 56%
Lunch Covers: 118
Avg PPA: 20.69
Previous Days Labor: 29%
Previous Days Comps: 8%
Controllable Comps: 2.49%
Weather: Rainy and cold
Special events?: n/a
Who worked: Johnny CL1, Kelly CL2, Mandy, Kelly D, Krystin Bar, Cody SA, Hiroe FR, Brittany H1
Flow of Business, Cuts and Ticket Times:
Slower lunch but much busier than yesterday. We came close to going on a wait around 12:30 but it started to clear out before that happened. Went 3 on at 12:30, 2 on at 1:30, 1 on at 1:45 and cut Cody. Ticket times were all great with no customer issues. All plates went out looking great.
Coke came out to install the 2 new bar lines but they said we need to order pumps through are sales rep and the product before he can install them. he made a case number so we should be contacted by our sales rep soon.
We had painters come out this Am to work on the men's room, I had to stop them because we were about to open and they had the mens room shut off. i told them they could come back from 3-5 or from 8am-11am
Ice machine was cleaned and serviced today, i wrote a check for the invoice
Specials: n/a
3 Staff members that stood out (why/how):
Really slow, everyone did a great job but no one stood out
Any VIP's in?
Take and Kayo's neighbors
Devin's friend
Comps& Void Detail:
Bday-X1
Kome bucks- holiday card $15
FnF- Devin's friend $8
Emp day off- victor $7
FnF- TnK's neighbor $9
R&M needs:
86'd items/ need more:
uni
amaebi
Asahi
LY Lunch Sales: 1567.00
TY Lunch Sales: 2441.00
+/- : +874.00, + 56%
Lunch Covers: 118
Avg PPA: 20.69
Previous Days Labor: 29%
Previous Days Comps: 8%
Controllable Comps: 2.49%
Weather: Rainy and cold
Special events?: n/a
Who worked: Johnny CL1, Kelly CL2, Mandy, Kelly D, Krystin Bar, Cody SA, Hiroe FR, Brittany H1
Flow of Business, Cuts and Ticket Times:
Slower lunch but much busier than yesterday. We came close to going on a wait around 12:30 but it started to clear out before that happened. Went 3 on at 12:30, 2 on at 1:30, 1 on at 1:45 and cut Cody. Ticket times were all great with no customer issues. All plates went out looking great.
Coke came out to install the 2 new bar lines but they said we need to order pumps through are sales rep and the product before he can install them. he made a case number so we should be contacted by our sales rep soon.
We had painters come out this Am to work on the men's room, I had to stop them because we were about to open and they had the mens room shut off. i told them they could come back from 3-5 or from 8am-11am
Ice machine was cleaned and serviced today, i wrote a check for the invoice
Specials: n/a
3 Staff members that stood out (why/how):
Really slow, everyone did a great job but no one stood out
Any VIP's in?
Take and Kayo's neighbors
Devin's friend
Comps& Void Detail:
Bday-X1
Kome bucks- holiday card $15
FnF- Devin's friend $8
Emp day off- victor $7
FnF- TnK's neighbor $9
R&M needs:
86'd items/ need more:
uni
amaebi
Asahi
Monday PM 2/5/18 Recap
Written By: Annie
LY Dinner Sales: $6057
TY Dinner Sales: $5315
+/- : $742 / +14%
Dinner Covers: 207
Avg PPA: $29.26
Weather: Cold! But sunny.
Special events?: N/A
Who worked: C1: Zayn; C2: Clair; John H.; Mandy; Patrick; Jake on SA; Hiroe on FR; H1: Megan M.; H2: Megan T.; Johnny and Grace on Bar
Flow of Business, Cuts and Ticket Times: We were slow to fill up tonight. We had two 5's waiting for tables to be cleared and reset at 7PM, but didn't end up going on a wait until 8PM. A six-top had to wait for about 15 minutes and there were 3 two-tops that were quoted at 20 but ended up only waiting for 10-15 minutes. We were off the wait again by 8:20PM when I cut Megan M. We went down to two servers at 8:45PM since nothing else really happened in between. Ticket times were good for both kitchen and sushi, but it seemed like sushi got the brunt of the orders tonight for sure.
Incidents: There was a scuffle at the sushi bar while they were cleaning up this evening. The incident happened at 10:33PM and can briefly be seen on the cameras.
David's side of the story is as follows: Daniel was not being cooperative all evening. He was resistant to David's requests for tasks all evening. They had been going back and forth all evening verbally and things really got heated when Daniel threw down the dust pan towards David at the end of the night. David's response was, "Don't think things at me, throw them at your wife." Then Daniel took a swing at him. David said that he did not try to fight back, and only tried to cover and brace himself. Kazu and General stepped in and broke them up before anyone was hurt. General took Daniel outside and David and Kazu remained inside. Josh came and let me know what was happening, so I talked to David with Kazu and told him he could clock out and that we would call him tomorrow. He asked if he was going to be fired, and I told him I wasn't sure and that we would let him know tomorrow. I also suggested that he write up a statement of what happened and bring it in with him or email it to Andrew tomorrow.
Grace, Johnny and Clair were all finishing cleaning/eating and witnessed the whole thing. They all confirmed David's story more or less. No one but General has talked to Daniel yet regarding the incident.
Kazu called Andrew and let him know what was going on. He was actually near Kome and swung by to hear the full story and see the video. He also wanted to check the schedule for the morning since they have a large catering order.
Specials: N/A
3 Staff members that stood out (why/how):
I talked to Clair at the end of the night about closing sidework. She was saying that she has a hard time working with certain servers when closing because the new sidework is very loosely defined and everyone works at their own pace. I told her that we would be posting new sidework soon that should help clear things up. She also said that she has been told in evaluations to take more charge and be better at communicating with other servers what needs to be done. I overheard her talking with Zayn (the other closer) tonight and I thought she was doing a great job and told her so.
Johnny did a great job tonight as the main server for the bar section. He just puts his head down and goes to work. He was helping Grace when needed, attending to tables when needed and restocking and cleaning when needed.
Jake was super fast tonight. I felt like every time I went to do something, he was already there with a rag, a clean setting or a water pitcher. I told him to keep it up!
Any VIP's in?
Bullfight employees
Dana from Contigo
Kemuri employees
Comps& Void Detail:
SIN: All of the above employees
Spill: Kirin Light (Grace dropped while restocking)
F&F: Friends of Zayn - 2 Zato-ichi
Server misring: Austin Roll (Grace ordered by mistake)
Spill: Guest did not understand the "Extra pour" and tried to sip her first sip out of the box, with the glass still in it.
Birthday X5
Kome bucks X $15: Holiday bucks
R&M needs:
86'd items/ need more: Naoto was kind enough to grab some multi-fold towels (as well as Topo Chico) for us tonight. We were completely out in the closet and unable to restock the bathrooms at the start of the dinner shift. I think this happened last week too. Does the order come in on Wednesday morning? If so, we definitely need to up our par.
LY Dinner Sales: $6057
TY Dinner Sales: $5315
+/- : $742 / +14%
Dinner Covers: 207
Avg PPA: $29.26
Weather: Cold! But sunny.
Special events?: N/A
Who worked: C1: Zayn; C2: Clair; John H.; Mandy; Patrick; Jake on SA; Hiroe on FR; H1: Megan M.; H2: Megan T.; Johnny and Grace on Bar
Flow of Business, Cuts and Ticket Times: We were slow to fill up tonight. We had two 5's waiting for tables to be cleared and reset at 7PM, but didn't end up going on a wait until 8PM. A six-top had to wait for about 15 minutes and there were 3 two-tops that were quoted at 20 but ended up only waiting for 10-15 minutes. We were off the wait again by 8:20PM when I cut Megan M. We went down to two servers at 8:45PM since nothing else really happened in between. Ticket times were good for both kitchen and sushi, but it seemed like sushi got the brunt of the orders tonight for sure.
Incidents: There was a scuffle at the sushi bar while they were cleaning up this evening. The incident happened at 10:33PM and can briefly be seen on the cameras.
David's side of the story is as follows: Daniel was not being cooperative all evening. He was resistant to David's requests for tasks all evening. They had been going back and forth all evening verbally and things really got heated when Daniel threw down the dust pan towards David at the end of the night. David's response was, "Don't think things at me, throw them at your wife." Then Daniel took a swing at him. David said that he did not try to fight back, and only tried to cover and brace himself. Kazu and General stepped in and broke them up before anyone was hurt. General took Daniel outside and David and Kazu remained inside. Josh came and let me know what was happening, so I talked to David with Kazu and told him he could clock out and that we would call him tomorrow. He asked if he was going to be fired, and I told him I wasn't sure and that we would let him know tomorrow. I also suggested that he write up a statement of what happened and bring it in with him or email it to Andrew tomorrow.
Grace, Johnny and Clair were all finishing cleaning/eating and witnessed the whole thing. They all confirmed David's story more or less. No one but General has talked to Daniel yet regarding the incident.
Kazu called Andrew and let him know what was going on. He was actually near Kome and swung by to hear the full story and see the video. He also wanted to check the schedule for the morning since they have a large catering order.
Specials: N/A
3 Staff members that stood out (why/how):
I talked to Clair at the end of the night about closing sidework. She was saying that she has a hard time working with certain servers when closing because the new sidework is very loosely defined and everyone works at their own pace. I told her that we would be posting new sidework soon that should help clear things up. She also said that she has been told in evaluations to take more charge and be better at communicating with other servers what needs to be done. I overheard her talking with Zayn (the other closer) tonight and I thought she was doing a great job and told her so.
Johnny did a great job tonight as the main server for the bar section. He just puts his head down and goes to work. He was helping Grace when needed, attending to tables when needed and restocking and cleaning when needed.
Jake was super fast tonight. I felt like every time I went to do something, he was already there with a rag, a clean setting or a water pitcher. I told him to keep it up!
Any VIP's in?
Bullfight employees
Dana from Contigo
Kemuri employees
Comps& Void Detail:
SIN: All of the above employees
Spill: Kirin Light (Grace dropped while restocking)
F&F: Friends of Zayn - 2 Zato-ichi
Server misring: Austin Roll (Grace ordered by mistake)
Spill: Guest did not understand the "Extra pour" and tried to sip her first sip out of the box, with the glass still in it.
Birthday X5
Kome bucks X $15: Holiday bucks
R&M needs:
86'd items/ need more: Naoto was kind enough to grab some multi-fold towels (as well as Topo Chico) for us tonight. We were completely out in the closet and unable to restock the bathrooms at the start of the dinner shift. I think this happened last week too. Does the order come in on Wednesday morning? If so, we definitely need to up our par.
Monday, February 5, 2018
MON AM Recap 2/5/18
Written By: Devin Steuerwald
LY Lunch Sales: 1932.00
TY Lunch Sales: 2078.00
+/- : +146.00, +8%
Lunch Covers: 89
Avg PPA: 23.35
Previous Days Labor: 38%
Previous Days Comps: 9%
Controllable Comps: 2.82%
Weather: Cloudy currently its 51
Special events?: day after season finale of Sports Ball
Who worked: Kelly S CL1, Angela CL2, Cindy, John H, Jason C Bar, Cody SA, Hiroe FR, Brittany H1
Flow of Business, Cuts and Ticket Times: Very slow today. we never went on a wait or came close to filling up. Cut John H at 12:30, Cut Jason C (from tables) at 1pm. closed 3 on. Ticket times were great.
Had a guest tell Angela that her Ck katsu was over cooked, after she ate it all. I went up an appolagised and offered her a dessert but she didn't want it or want us to take the food of her bill. She just wanted us to know that it was over cooked and it made it crunchy enough to hurt the roof of her mouth.
Angela ran an order of 2 rolls to the wrong table, the guest only ordered 1. she tried to correct herself and get the rolls separated but the guest asked if she could keep it since it was there already. this threw Angela off and she didn't know what to say. I coached her if this situation ever comes up again to tell the guest she could add the roll to their bill if they wanted to keep it. I didn't want to upset the guest by going back up to the table and letting them know we were going to charge them after the fact so i comped the roll this time.
Specials:n/a
3 Staff members that stood out (why/how):
Kelly S did a good job on sushi bar today, the only "problem" we had was when she cut the SA she didn't check the party room, who had a few tables all get up at once so Cindy had to bus them all. I talked to her about checking everyone's section before she cut support
too slow for anyone to stand out but everyone did a good job today.
Any VIP's in?
Comps& Void Detail:
Server misring- Spooky roll (see above note) $11
Bday- X1 $6
R&M needs:
Change bag is very low, it has 1440 in $20s currently.
86'd items/ need more:
LY Lunch Sales: 1932.00
TY Lunch Sales: 2078.00
+/- : +146.00, +8%
Lunch Covers: 89
Avg PPA: 23.35
Previous Days Labor: 38%
Previous Days Comps: 9%
Controllable Comps: 2.82%
Weather: Cloudy currently its 51
Special events?: day after season finale of Sports Ball
Who worked: Kelly S CL1, Angela CL2, Cindy, John H, Jason C Bar, Cody SA, Hiroe FR, Brittany H1
Flow of Business, Cuts and Ticket Times: Very slow today. we never went on a wait or came close to filling up. Cut John H at 12:30, Cut Jason C (from tables) at 1pm. closed 3 on. Ticket times were great.
Had a guest tell Angela that her Ck katsu was over cooked, after she ate it all. I went up an appolagised and offered her a dessert but she didn't want it or want us to take the food of her bill. She just wanted us to know that it was over cooked and it made it crunchy enough to hurt the roof of her mouth.
Angela ran an order of 2 rolls to the wrong table, the guest only ordered 1. she tried to correct herself and get the rolls separated but the guest asked if she could keep it since it was there already. this threw Angela off and she didn't know what to say. I coached her if this situation ever comes up again to tell the guest she could add the roll to their bill if they wanted to keep it. I didn't want to upset the guest by going back up to the table and letting them know we were going to charge them after the fact so i comped the roll this time.
Specials:n/a
3 Staff members that stood out (why/how):
Kelly S did a good job on sushi bar today, the only "problem" we had was when she cut the SA she didn't check the party room, who had a few tables all get up at once so Cindy had to bus them all. I talked to her about checking everyone's section before she cut support
too slow for anyone to stand out but everyone did a good job today.
Any VIP's in?
Comps& Void Detail:
Server misring- Spooky roll (see above note) $11
Bday- X1 $6
R&M needs:
Change bag is very low, it has 1440 in $20s currently.
86'd items/ need more:
Sunday PM 2/4/18 recap
Written By: Dusten
LY Dinner Sales: closed last year I think?
TY Dinner Sales: 5310
+/- :
Dinner Covers: 181
Avg PPA: 29.34
Weather: clear and cool
Special events?: Super Bowl LXMVCITVF
Who worked: Cindy, Patrick, Kelly D, Zayn CL1, Clair CL2, Megan T Cktl, Megan M and melody Hosting, Hiroe FR, Jacob SA, Grace & Camacho behind the bar.
Flow of Business, Cuts and Ticket Times: Busier than expected, but nothing crazy. We had a good pop at opening. Filled up after about an hour. Megan got to make 10 drinks she said. Things died off earlier than usual, around 7:15pm. At that point we seemed to have a table leave for every table sat. We stayed 3/4 full until about 8pm and then it really got slow. I cut Megan T at 7:40, and doewn to three servers at 8:15. Cut to 2 at 8:45pm. No issues with ticket times. Had a spooky roll get sent back b/c of a hair. I brought out the remake, told them it would be comped and thanked them for letting us know. They thought my "mammals behind the sushi bar" joke was funny and that was it.
Specials:
3 Staff members that stood out (why/how):
Jaime has been a bit of an unsung hero in the dishpit as of late. He works hard. He works a lot and has filled in gaps while the unreliables have come and gone. I gave him the remaining few Alamo Food & Bev cards as a show of appreciation. He has matured a lot since he started. He laughed when I apologized that he had to buy his own movie tickets. He says he's happy to be working. 18 years old...
There is a considerable disparity in sizes of gunken nigiri coming from zero-ban. General's pieces are noticeably smaller than anyone else's. So much so that I don't typically order much from him myself. I have to say Lee really sets the standard. His pieces are decent sized and look great. There should be more consistency.
Victor seems like a good guy but he maybe has some issues with focus when we are slow. My ramen was way off tonight. A tonkotsu/ miso ramen hybrid basically. I did bring it to his attention. didn't need a remake, but he said he'd be more mindful of things.
FOH staff did really well tonight. I think I had only one misring void that wasn't made. That was it.
Any VIP's in?
Brittany and her mom,
Keiko minus Glen but with a friend,
Karen,
Andrew, Tyler and entourage,
Takao and Yuka,
Kaya w/ friends,
Kenta brought Kayo and Take with him tonight.
Taurus did NOT appear tonight, despite genuine concern that he might. I wouldn't rule out the possibility of him popping in at some point still.
Comps& Void Detail: bday parfait,
Owner comp $122.5 for Take, Kayo and Kenta
Owner comp for Kaya ($34)
Employee Day off for Andrew,
Same for Yuka and Takao,
Same for Brittany and her mom
Kome bucks from Kelly D,
bday taiyaki,
sushi bar error- hairy spooky roll,
FNF'd yojinbo for Karen,
promo edamame,
Holiday Kome bucks from Karen,
R&M needs: The drink cooler in the server station and the soda machine both need to be more accessible for cleaning beneath. Maybe either lockable wheels or a platform or both. As much nastiness as was cleaned yesterday, there's plenty more and really no way to get to all of it with the set-up as is. The cleaning really ought to be a weekly duty as prone as things are to get spilled back there.
86'd items/ need more: Can we get more traded gift-cards for employee incentives. Servers have been asking about contests for things other than Kome bucks. I had a real hard time finding anything to give to Jaime for all he has done lately.
LY Dinner Sales: closed last year I think?
TY Dinner Sales: 5310
+/- :
Dinner Covers: 181
Avg PPA: 29.34
Weather: clear and cool
Special events?: Super Bowl LXMVCITVF
Who worked: Cindy, Patrick, Kelly D, Zayn CL1, Clair CL2, Megan T Cktl, Megan M and melody Hosting, Hiroe FR, Jacob SA, Grace & Camacho behind the bar.
Flow of Business, Cuts and Ticket Times: Busier than expected, but nothing crazy. We had a good pop at opening. Filled up after about an hour. Megan got to make 10 drinks she said. Things died off earlier than usual, around 7:15pm. At that point we seemed to have a table leave for every table sat. We stayed 3/4 full until about 8pm and then it really got slow. I cut Megan T at 7:40, and doewn to three servers at 8:15. Cut to 2 at 8:45pm. No issues with ticket times. Had a spooky roll get sent back b/c of a hair. I brought out the remake, told them it would be comped and thanked them for letting us know. They thought my "mammals behind the sushi bar" joke was funny and that was it.
Specials:
3 Staff members that stood out (why/how):
Jaime has been a bit of an unsung hero in the dishpit as of late. He works hard. He works a lot and has filled in gaps while the unreliables have come and gone. I gave him the remaining few Alamo Food & Bev cards as a show of appreciation. He has matured a lot since he started. He laughed when I apologized that he had to buy his own movie tickets. He says he's happy to be working. 18 years old...
There is a considerable disparity in sizes of gunken nigiri coming from zero-ban. General's pieces are noticeably smaller than anyone else's. So much so that I don't typically order much from him myself. I have to say Lee really sets the standard. His pieces are decent sized and look great. There should be more consistency.
Victor seems like a good guy but he maybe has some issues with focus when we are slow. My ramen was way off tonight. A tonkotsu/ miso ramen hybrid basically. I did bring it to his attention. didn't need a remake, but he said he'd be more mindful of things.
FOH staff did really well tonight. I think I had only one misring void that wasn't made. That was it.
Any VIP's in?
Brittany and her mom,
Keiko minus Glen but with a friend,
Karen,
Andrew, Tyler and entourage,
Takao and Yuka,
Kaya w/ friends,
Kenta brought Kayo and Take with him tonight.
Taurus did NOT appear tonight, despite genuine concern that he might. I wouldn't rule out the possibility of him popping in at some point still.
Comps& Void Detail: bday parfait,
Owner comp $122.5 for Take, Kayo and Kenta
Owner comp for Kaya ($34)
Employee Day off for Andrew,
Same for Yuka and Takao,
Same for Brittany and her mom
Kome bucks from Kelly D,
bday taiyaki,
sushi bar error- hairy spooky roll,
FNF'd yojinbo for Karen,
promo edamame,
Holiday Kome bucks from Karen,
R&M needs: The drink cooler in the server station and the soda machine both need to be more accessible for cleaning beneath. Maybe either lockable wheels or a platform or both. As much nastiness as was cleaned yesterday, there's plenty more and really no way to get to all of it with the set-up as is. The cleaning really ought to be a weekly duty as prone as things are to get spilled back there.
86'd items/ need more: Can we get more traded gift-cards for employee incentives. Servers have been asking about contests for things other than Kome bucks. I had a real hard time finding anything to give to Jaime for all he has done lately.
Sunday, February 4, 2018
Sunday AM 2/4 Recap
Written By: Annie
LY Lunch Sales: N/A?
TY Lunch Sales: $2612
+/- : N/A
Lunch Covers: 128
Avg PPA: $20.41
Previous Days Labor: $2809 / 18%
Previous Days Comps: $600.95
Controllable Comps: $59 / 10% of all comps
Weather: Cool but Sunny - High of 71 this afternoon
Special events?: Super Bowl tonight - Go Eagles!
Who worked: C1: Sophia; C2: Mandy; Ellen; John H.; Krystin; Naoto on Bar; Abe FR; Kody SA; H1: Veronica; H2: Alyssa
Flow of Business, Cuts and Ticket Times:
We unfortunately did not have a stellar pre-football lunch crowd today. We never went on a wait and had only a few parties of 5-6... mostly families with children. We ended up closing down the party room and cut two servers at 1:30PM as well as the opening host. I also went down to the two closers by 2:30PM. We sat our last family of 6 at 2:41 and emptied out by 3:35PM.
We had some trouble getting Tauras (dishwasher for Friday) to understand that he was no longer employed here. He came in around noon and seemed very confused. He insisted that he worked tonight at 7PM. I had him wait at the host stand while I talked to Matt and Josh about it. Jaime and Sophia were both here when he was let go on Friday and were able to identify him. I told him that he was not on the schedule and that he did not need to come back. He insisted that he still worked here, and that he would come back at 7PM. I asked him to leave and told him that we would call him after I talked to Vince and Leary. He had a hard to time understanding that he needed to leave and that he was not welcome back at 7PM tonight. His girlfriend also ended up calling about an hour after that and tried to find out when the GM would be in so that she could talk to him. She wouldn't tell me what she was calling about. I finally talked her into giving me her phone number for him to call her back and the name she gave me was "Tauras." I asked Vince to call (even though I understand he already had called on a previous day) to clarify his employment status. Hopefully he does not show up at 7PM tonight.
There was a lot of discussion about family meal today. Here are a few points, but we should discuss in person at the meeting on Wednesday:
- General commented about the sushi bar being the last to get to family meal and there not being a great selection left.
- Sophia and Mandy saw the dishwashers and first cut FOH employees boxing family meal up, and they were worried that they wouldn't get any. They didn't realize that they were able to order from the sushi bar until after the cut off mark, but the sushi bar was kind enough to make them a roll anyway.
- Bento boxes... do they count as kitchen food or sushi bar? The kitchen was fine with it today, but if we would have been busy I can see how it would be a problem.
- Josh made a TON of food: Chicken Kimchi with rice, tortilla espanol, several fried items in large bowls and a very large salad with various sauces and dressing. It did all end up coming out in waves, so I can see why Sophia and Mandy might have been initially worried about not getting any. However, there was plenty left over in the end:
I'd love to get the details nailed down for the all staff meeting on Thursday so that there isn't any more confusion or hostility!
Specials: N/A
3 Staff members that stood out (why/how):
There were three checks that Lindsey forgot to add to her checkout from last night on the desk in the office this morning. She missed out on $5 total in grat, but more importantly, did not enter the correct total amounts. Next time I see her, I'll let her know so she won't make that mistake again. Do we ever randomly go through to make sure that employees have entered their tips correctly? Maybe we should have them put them in order on the checkout for us so that they are double checking everything. I know Ellen missed one earlier this week as well that I caught and was able to have her delete her checkout and reenter.
Krystin pointed out that the Large Kome Salad is priced at $10 on the menu at lunch, but rings up as $9 (which is the dinner menu price.) Should it be the same price all the time, or was it intentional to keep it lower at lunch (in which case we would need a separate button,) or just a mistake on the menu?
Abe did fine at lunch today. It was VERY slow, so he wasn't really put to the test at all. He did let a ticket for Katsu Teishoku run past 20 mins without noticing. The kitchen had lost the ticket on their end and were notified when Mandy came and asked about it for her table. I went over the importance of staying on top of ticket times... especially when we are slow. It's easy to go on autopilot when we aren't busy, and that's when mistakes tend to happen.
Kody seems to move at the same pace as the restaurant. Even though it wasn't imperative to get tables flipped ASAP today, he still needed a little prodding in getting things cleared and reset.
Steve (BOH) put in his two weeks notice today. He has fallen on some hard times and wants us to understand that he loves working here, but the timing is not good for him. He wanted to know if he needed to put anything in writing. I told him I would find out and we would have him sign it and date it for today, 2/4. He seemed sad to have to leave us! :(
Any VIP's in?
Comps& Void Detail:
Seasonal Promo for Chelsea for marketing: Hiyashi Chuka, Demon Healer and Alone Together.
Kome Bucks X $15 - Grand Opening
Kitchen Error - Katsu Teishoku (Read above notes)
Employee Day Off: Toshi
R&M needs:
86'd items/ need more: Nihon Junmai bottles
LY Lunch Sales: N/A?
TY Lunch Sales: $2612
+/- : N/A
Lunch Covers: 128
Avg PPA: $20.41
Previous Days Labor: $2809 / 18%
Previous Days Comps: $600.95
Controllable Comps: $59 / 10% of all comps
Weather: Cool but Sunny - High of 71 this afternoon
Special events?: Super Bowl tonight - Go Eagles!
Who worked: C1: Sophia; C2: Mandy; Ellen; John H.; Krystin; Naoto on Bar; Abe FR; Kody SA; H1: Veronica; H2: Alyssa
Flow of Business, Cuts and Ticket Times:
We unfortunately did not have a stellar pre-football lunch crowd today. We never went on a wait and had only a few parties of 5-6... mostly families with children. We ended up closing down the party room and cut two servers at 1:30PM as well as the opening host. I also went down to the two closers by 2:30PM. We sat our last family of 6 at 2:41 and emptied out by 3:35PM.
We had some trouble getting Tauras (dishwasher for Friday) to understand that he was no longer employed here. He came in around noon and seemed very confused. He insisted that he worked tonight at 7PM. I had him wait at the host stand while I talked to Matt and Josh about it. Jaime and Sophia were both here when he was let go on Friday and were able to identify him. I told him that he was not on the schedule and that he did not need to come back. He insisted that he still worked here, and that he would come back at 7PM. I asked him to leave and told him that we would call him after I talked to Vince and Leary. He had a hard to time understanding that he needed to leave and that he was not welcome back at 7PM tonight. His girlfriend also ended up calling about an hour after that and tried to find out when the GM would be in so that she could talk to him. She wouldn't tell me what she was calling about. I finally talked her into giving me her phone number for him to call her back and the name she gave me was "Tauras." I asked Vince to call (even though I understand he already had called on a previous day) to clarify his employment status. Hopefully he does not show up at 7PM tonight.
There was a lot of discussion about family meal today. Here are a few points, but we should discuss in person at the meeting on Wednesday:
- General commented about the sushi bar being the last to get to family meal and there not being a great selection left.
- Sophia and Mandy saw the dishwashers and first cut FOH employees boxing family meal up, and they were worried that they wouldn't get any. They didn't realize that they were able to order from the sushi bar until after the cut off mark, but the sushi bar was kind enough to make them a roll anyway.
- Bento boxes... do they count as kitchen food or sushi bar? The kitchen was fine with it today, but if we would have been busy I can see how it would be a problem.
- Josh made a TON of food: Chicken Kimchi with rice, tortilla espanol, several fried items in large bowls and a very large salad with various sauces and dressing. It did all end up coming out in waves, so I can see why Sophia and Mandy might have been initially worried about not getting any. However, there was plenty left over in the end:
Specials: N/A
3 Staff members that stood out (why/how):
There were three checks that Lindsey forgot to add to her checkout from last night on the desk in the office this morning. She missed out on $5 total in grat, but more importantly, did not enter the correct total amounts. Next time I see her, I'll let her know so she won't make that mistake again. Do we ever randomly go through to make sure that employees have entered their tips correctly? Maybe we should have them put them in order on the checkout for us so that they are double checking everything. I know Ellen missed one earlier this week as well that I caught and was able to have her delete her checkout and reenter.
Krystin pointed out that the Large Kome Salad is priced at $10 on the menu at lunch, but rings up as $9 (which is the dinner menu price.) Should it be the same price all the time, or was it intentional to keep it lower at lunch (in which case we would need a separate button,) or just a mistake on the menu?
Abe did fine at lunch today. It was VERY slow, so he wasn't really put to the test at all. He did let a ticket for Katsu Teishoku run past 20 mins without noticing. The kitchen had lost the ticket on their end and were notified when Mandy came and asked about it for her table. I went over the importance of staying on top of ticket times... especially when we are slow. It's easy to go on autopilot when we aren't busy, and that's when mistakes tend to happen.
Kody seems to move at the same pace as the restaurant. Even though it wasn't imperative to get tables flipped ASAP today, he still needed a little prodding in getting things cleared and reset.
Steve (BOH) put in his two weeks notice today. He has fallen on some hard times and wants us to understand that he loves working here, but the timing is not good for him. He wanted to know if he needed to put anything in writing. I told him I would find out and we would have him sign it and date it for today, 2/4. He seemed sad to have to leave us! :(
Any VIP's in?
Comps& Void Detail:
Seasonal Promo for Chelsea for marketing: Hiyashi Chuka, Demon Healer and Alone Together.
Kome Bucks X $15 - Grand Opening
Kitchen Error - Katsu Teishoku (Read above notes)
Employee Day Off: Toshi
R&M needs:
86'd items/ need more: Nihon Junmai bottles
Saturday PM 2/3 Recap
Written By: Annie
LY Dinner Sales: $7970
TY Dinner Sales: $9654
+/- : +$1684 / +21%
Dinner Covers: 311
Avg PPA: $31.04
Weather: Cool but pleasant.
Special events?: Super Bowl tomorrow... Might be why we slowed down early tonight.
Who worked: C1: Cindy; C2: Dusten; John H.; Krystin; Lindsey; Zayn; Hiroe FR; Beorn & Jake SAs; H1: Megan T.; H2: Melody; Cocktail: Alyssa
Flow of Business, Cuts and Ticket Times: We had a steady start with at least 3 tables waiting at open and then on a wait by 5:32PM. We had back to back to back 5 tops all just before 6PM which made wait times for 2's 30-45MINS and 3-4s 45-1HR. A steady flow of people which pushed the wait to the peak at 7:30PM with waits for just about any party size 1HR-1.5Hrs until about 8:30PM when we went into a little bit of a lull trying to hunt down the guests that were quoted that time @ 7:30PM. We were fully off the wait by 9:30PM and I cut Alyssa as cocktail, Beorn and all three doubles, which left us with 3 on for the rest of the night.
In other news, I put Buta-Kimchi on my Kome Salad for dinner tonight and blew my own mind. :)
Specials: N/A
3 Staff members that stood out (why/how):
- Alyssa got flustered with the influx of guests all at the 7:30PM mark. She mixed up drinks between two couples and let it get her really backed up on both closing people out and taking new orders. I stepped in and told her that I would figure the mishap out and that she needed to focus on taking new orders and getting people closed out. She recovered fairly easily and we only had to end up comping two Moscow Mules in the end. I spoke to her about staying organized and asked her to come up with some ideas as to how we could make the cocktailing easier. We determined that it is hard to keep track of everyone moving around, and the cocktail is the only one that really knows who ordered what, whether they paid, and what they look like, so it's impossible to have other people's help in running drinks and/or processing payments. I suggested that we get little placard letters (like a counter service place) to assign to each order so that everyone can help run drinks and even help her by taking processed payments out. She seemed to think that that would help a lot. Is that something we've ever/would ever consider?
-Melody was having trouble with Rezy and lost a two-top along the way. The gentleman came in and asked about his spot on the list about 10 minutes after she had quoted him. Luckily it was during the lull right at 8:30, so we were able to seat him right away. But Melody apologized and handled the situation with ease. I again apologized and took them to their table. I let John know the situation and we decided to send them some edamame as a gift. They seemed like a very shy younger couple, but they told me they were comfortable by the time the got their edamame.
-Dusten decided to investigate the mysterious smell in the server station tonight. Thankfully it was after all guests had left. The smell when he pulled the refrigerator out from the wall was sickening. He put on a bandana as a mask, grabbed some bleach and towels and had at the mess that was layered on the floor. We definitely need to figure out a cleaning schedule for this task. It was horrendous. I gave him $30 in Komebucks for the extra awesome effort.
Any VIP's in?
Johnny & Kelly
Camacho's Friends X2
Comps& Void Detail:
Seasonal Edamame promo X2
Birthday X2
Host Misring - 2 Moscow Mules (See above notes)
Server Misring - Ten Zaru - Lindsey rang in instead of a Tonkatsu Ramen, which the kitchen kicked out in under 5 minutes.
FOH Error (which looking back now should just be a recovery) - Edamame sent out (see note above)
Employee Day Off: Johnny & Kelly
Kome bucks X $45 - Johnny & Kelly (GC Contest)
F&F - 4 Zato-ichi's for Camacho's friends
Employee Meal - Camacho bought two glasses of Nihon Junmai for his friends as well as a bottle of Chrysanthemum Meadow for another group of friends and two shots of tequilla for himself. I just wanted to make sure that this was alright? It seems like a nice gesture, but maybe excessive?
Spill - I knocked over a bottle of Lychee Sake used in the well. Naoto estimated that it was about $17 worth of product. Sorry!
R&M needs: The girls were having some issues with Rezy taking it's time to update anything in real time. At one point, Melody was writing down names and phone numbers and then adding them as soon as it would let her (see comp from above.) Maybe we need to be shutting off the ipad at night to let the whole thing reset? I didn't tonight because I didn't know if there was some password that I would need to turn it back on in the morning.
86'd items/ need more: Naoto says the Asaki machine is getting replaced! Maybe even by Tuesday!? Hooray!
LY Dinner Sales: $7970
TY Dinner Sales: $9654
+/- : +$1684 / +21%
Dinner Covers: 311
Avg PPA: $31.04
Weather: Cool but pleasant.
Special events?: Super Bowl tomorrow... Might be why we slowed down early tonight.
Who worked: C1: Cindy; C2: Dusten; John H.; Krystin; Lindsey; Zayn; Hiroe FR; Beorn & Jake SAs; H1: Megan T.; H2: Melody; Cocktail: Alyssa
Flow of Business, Cuts and Ticket Times: We had a steady start with at least 3 tables waiting at open and then on a wait by 5:32PM. We had back to back to back 5 tops all just before 6PM which made wait times for 2's 30-45MINS and 3-4s 45-1HR. A steady flow of people which pushed the wait to the peak at 7:30PM with waits for just about any party size 1HR-1.5Hrs until about 8:30PM when we went into a little bit of a lull trying to hunt down the guests that were quoted that time @ 7:30PM. We were fully off the wait by 9:30PM and I cut Alyssa as cocktail, Beorn and all three doubles, which left us with 3 on for the rest of the night.
In other news, I put Buta-Kimchi on my Kome Salad for dinner tonight and blew my own mind. :)
Specials: N/A
3 Staff members that stood out (why/how):
- Alyssa got flustered with the influx of guests all at the 7:30PM mark. She mixed up drinks between two couples and let it get her really backed up on both closing people out and taking new orders. I stepped in and told her that I would figure the mishap out and that she needed to focus on taking new orders and getting people closed out. She recovered fairly easily and we only had to end up comping two Moscow Mules in the end. I spoke to her about staying organized and asked her to come up with some ideas as to how we could make the cocktailing easier. We determined that it is hard to keep track of everyone moving around, and the cocktail is the only one that really knows who ordered what, whether they paid, and what they look like, so it's impossible to have other people's help in running drinks and/or processing payments. I suggested that we get little placard letters (like a counter service place) to assign to each order so that everyone can help run drinks and even help her by taking processed payments out. She seemed to think that that would help a lot. Is that something we've ever/would ever consider?
-Melody was having trouble with Rezy and lost a two-top along the way. The gentleman came in and asked about his spot on the list about 10 minutes after she had quoted him. Luckily it was during the lull right at 8:30, so we were able to seat him right away. But Melody apologized and handled the situation with ease. I again apologized and took them to their table. I let John know the situation and we decided to send them some edamame as a gift. They seemed like a very shy younger couple, but they told me they were comfortable by the time the got their edamame.
-Dusten decided to investigate the mysterious smell in the server station tonight. Thankfully it was after all guests had left. The smell when he pulled the refrigerator out from the wall was sickening. He put on a bandana as a mask, grabbed some bleach and towels and had at the mess that was layered on the floor. We definitely need to figure out a cleaning schedule for this task. It was horrendous. I gave him $30 in Komebucks for the extra awesome effort.
Any VIP's in?
Johnny & Kelly
Camacho's Friends X2
Comps& Void Detail:
Seasonal Edamame promo X2
Birthday X2
Host Misring - 2 Moscow Mules (See above notes)
Server Misring - Ten Zaru - Lindsey rang in instead of a Tonkatsu Ramen, which the kitchen kicked out in under 5 minutes.
FOH Error (which looking back now should just be a recovery) - Edamame sent out (see note above)
Employee Day Off: Johnny & Kelly
Kome bucks X $45 - Johnny & Kelly (GC Contest)
F&F - 4 Zato-ichi's for Camacho's friends
Employee Meal - Camacho bought two glasses of Nihon Junmai for his friends as well as a bottle of Chrysanthemum Meadow for another group of friends and two shots of tequilla for himself. I just wanted to make sure that this was alright? It seems like a nice gesture, but maybe excessive?
Spill - I knocked over a bottle of Lychee Sake used in the well. Naoto estimated that it was about $17 worth of product. Sorry!
R&M needs: The girls were having some issues with Rezy taking it's time to update anything in real time. At one point, Melody was writing down names and phone numbers and then adding them as soon as it would let her (see comp from above.) Maybe we need to be shutting off the ipad at night to let the whole thing reset? I didn't tonight because I didn't know if there was some password that I would need to turn it back on in the morning.
86'd items/ need more: Naoto says the Asaki machine is getting replaced! Maybe even by Tuesday!? Hooray!
Saturday, February 3, 2018
Saturday AM Recap 2/3/17
Written By: Leary
LY Lunch Sales: 3581
TY Lunch Sales: 5310 !!!
+/- : +1729, +48%
Lunch Covers: 253 !!!
Avg PPA: 20.99
Previous Days Labor: 19%
Previous Days Comps: 7%
Controllable Comps: 0% (always good to see on a Friday)
Weather: Chilly and cloudy
Special events?:
Who worked:
Krystin, Zayn, Ellen, Kelly, Sophia, Johnny Cl, Kody & Beorn SA, Veronica & Melody H, John H FR, Naoto Bar
Flow of Business, Cuts and Ticket Times:
It was a really good lunch. (I think we broke the AM sales record, but I'm not sure because the numbers to beat aren't on the cork board. I'll research it later) Earlier pop than we normally have on a Saturday. Started filling up around noon and hit a 30-40 minute wait by 1230. Held at a 30 minute wait most of the shift, and sat our last table on the wait at 3:09. The business came at nice pace so everything went pretty smoothly. Tickets times were great throughout the shift. No guest issues.
Specials:
3 Staff members that stood out (why/how):
-Ellen was more focused today despite the comp mentioned below. He section was maintenance greatly improved from yesterday. She was sat a 7 top at one point and I could see she was stressed a little bit, but she asked for help and did well. The mistake with the sake was shortly after being sat the big top so I'm sure that caused her to not be as thorough in the moment.
-It was my first shift to work with Kody. He is a little slow, but intentional. He's never standing around, or not being productive, but just moves at a slower pace.
Any VIP's in?
John
Devin with the family
Comps& Void Detail:
-DNL for a table that didn't like the Maguro Zukedon. I followed up with them and they said everything else was great. They were trying to be adventurous, and said they just didn't like the taste and texture.
-Server error for Johnny who thought the customers wanted 2 pieces of Uni, but they wanted Unagi
-Server error for Ellen who thought a table wanted 3 sakes, but they said asahi. The table had really thick accents, but I asked her to be a little more thorough when getting an order. Despite the difficulty understanding the table the mistake probably could have been avoided by asking what kind of sake they wanted, or trying to upsell instead of just bringing them "house sake".
-$15 Holiday Kome Bucks
-Emp Day Off for Devin
R&M needs:
86'd items/ need more:
LY Lunch Sales: 3581
TY Lunch Sales: 5310 !!!
+/- : +1729, +48%
Lunch Covers: 253 !!!
Avg PPA: 20.99
Previous Days Labor: 19%
Previous Days Comps: 7%
Controllable Comps: 0% (always good to see on a Friday)
Weather: Chilly and cloudy
Special events?:
Who worked:
Krystin, Zayn, Ellen, Kelly, Sophia, Johnny Cl, Kody & Beorn SA, Veronica & Melody H, John H FR, Naoto Bar
Flow of Business, Cuts and Ticket Times:
It was a really good lunch. (I think we broke the AM sales record, but I'm not sure because the numbers to beat aren't on the cork board. I'll research it later) Earlier pop than we normally have on a Saturday. Started filling up around noon and hit a 30-40 minute wait by 1230. Held at a 30 minute wait most of the shift, and sat our last table on the wait at 3:09. The business came at nice pace so everything went pretty smoothly. Tickets times were great throughout the shift. No guest issues.
Specials:
3 Staff members that stood out (why/how):
-Ellen was more focused today despite the comp mentioned below. He section was maintenance greatly improved from yesterday. She was sat a 7 top at one point and I could see she was stressed a little bit, but she asked for help and did well. The mistake with the sake was shortly after being sat the big top so I'm sure that caused her to not be as thorough in the moment.
-It was my first shift to work with Kody. He is a little slow, but intentional. He's never standing around, or not being productive, but just moves at a slower pace.
Any VIP's in?
John
Devin with the family
Comps& Void Detail:
-DNL for a table that didn't like the Maguro Zukedon. I followed up with them and they said everything else was great. They were trying to be adventurous, and said they just didn't like the taste and texture.
-Server error for Johnny who thought the customers wanted 2 pieces of Uni, but they wanted Unagi
-Server error for Ellen who thought a table wanted 3 sakes, but they said asahi. The table had really thick accents, but I asked her to be a little more thorough when getting an order. Despite the difficulty understanding the table the mistake probably could have been avoided by asking what kind of sake they wanted, or trying to upsell instead of just bringing them "house sake".
-$15 Holiday Kome Bucks
-Emp Day Off for Devin
R&M needs:
86'd items/ need more:
Fri PM recap 2/1/18
Written By: devin Steuerwald
LY Dinner Sales: 6988.00
TY Dinner Sales: 9048.00
+/- : +2060.00, 29%
Dinner Covers: 289
Avg PPA: 31.31
Weather: Cloudy currently its 52 the high today was 59
Special events?: n/a
Who worked: Dusten CL1, Zayn CL2, Sophia, Kelly S, Johnny, Cindy, Jason C and Naoto Bar, Beorn Sa, Jake Sa, Alyssa CT, Megan T, Megan M
Flow of Business, Cuts and Ticket Times:
Slow start to service today we didn't go on a wait till 6:30. We got 2 8tops and a 5 top at 6:30. By 7:15 the wait was averaging 45-1 hour, it went up to 1-1.5 hours at 8pm. It started to slow down a little at 8:45 when the wait came down to 35-45 min and by 9:30 it was 15-25 min with us coming off the wait by 10 pm. Ticket times were great tonight with no long cook times. Cut CT and H1 at 10pm and went 2 on at 10:30.
We had to call the police on BOH Devin when he became violent when Leary was letting him go. he knocked everything off of one side of the management desk and broke a rice cooker and some dishes on his way out. the police came out and said the damages only would amount to a class c misdemeanor and that we would have to file charges if we wanted to go that rout, they suggested that if he comes back for us to call them and have a criminal trespassing charge against him.
We had another new hire not make it tonight Taurus. Leary caught him going outside to make phone calls over and over again and Leary determined he was on drugs and not a good fit for Kome.
the new Patio looks great! it was nice seeing people sitting out there and out of the lobby.
Specials:n/a
3 Staff members that stood out (why/how):
Abe continues to improve and ask questions.
Sophia was very helpful running other peoples food tonight
BOH for working through all the early shift drama, all ticket times were very fast tonight.
Any VIP's in?
John H
Chelsea and Lindsey
Dave From SaTen
Comps& Void Detail:
Emp day off Dave Saten
F&F- Jason C's friend
Bday- X2
Emp Day off- John H
Kome BUcks-$15 John H
Kome Bucks- $30 Lindsey
Emp day off- Chelsea
ANA- 6.15
Kome BUcks- old mercury GC $40
Kome Bucks- $30 from guests
R&M needs:
86'd items/ need more:
asahi
amaebi
LY Dinner Sales: 6988.00
TY Dinner Sales: 9048.00
+/- : +2060.00, 29%
Dinner Covers: 289
Avg PPA: 31.31
Weather: Cloudy currently its 52 the high today was 59
Special events?: n/a
Who worked: Dusten CL1, Zayn CL2, Sophia, Kelly S, Johnny, Cindy, Jason C and Naoto Bar, Beorn Sa, Jake Sa, Alyssa CT, Megan T, Megan M
Flow of Business, Cuts and Ticket Times:
Slow start to service today we didn't go on a wait till 6:30. We got 2 8tops and a 5 top at 6:30. By 7:15 the wait was averaging 45-1 hour, it went up to 1-1.5 hours at 8pm. It started to slow down a little at 8:45 when the wait came down to 35-45 min and by 9:30 it was 15-25 min with us coming off the wait by 10 pm. Ticket times were great tonight with no long cook times. Cut CT and H1 at 10pm and went 2 on at 10:30.
We had to call the police on BOH Devin when he became violent when Leary was letting him go. he knocked everything off of one side of the management desk and broke a rice cooker and some dishes on his way out. the police came out and said the damages only would amount to a class c misdemeanor and that we would have to file charges if we wanted to go that rout, they suggested that if he comes back for us to call them and have a criminal trespassing charge against him.
We had another new hire not make it tonight Taurus. Leary caught him going outside to make phone calls over and over again and Leary determined he was on drugs and not a good fit for Kome.
the new Patio looks great! it was nice seeing people sitting out there and out of the lobby.
Specials:n/a
3 Staff members that stood out (why/how):
Abe continues to improve and ask questions.
Sophia was very helpful running other peoples food tonight
BOH for working through all the early shift drama, all ticket times were very fast tonight.
Any VIP's in?
John H
Chelsea and Lindsey
Dave From SaTen
Comps& Void Detail:
Emp day off Dave Saten
F&F- Jason C's friend
Bday- X2
Emp Day off- John H
Kome BUcks-$15 John H
Kome Bucks- $30 Lindsey
Emp day off- Chelsea
ANA- 6.15
Kome BUcks- old mercury GC $40
Kome Bucks- $30 from guests
R&M needs:
86'd items/ need more:
asahi
amaebi
Friday, February 2, 2018
Friday A.M. 2/2/18
Written By: Drew
LY Lunch Sales: $3117
TY Lunch Sales: $3104
+/- : (-$13)
Lunch Covers: 157
Avg PPA: $19.77
Previous Days Labor: 21%
Previous Days Comps: 7%
Controllable Comps: 6%
Weather:
Gorgeous Sunny and in the high 50's
Special events?:
Who worked:
John H, Ellen, Patrick, Cindy, Kelly S CL1, Clair CL2, Veronica H, Abe FR, Beorn SA, Lindsey(Bar)
Flow of Business, Cuts and Ticket Times:
-Thought today was gona be a really busy shift since within the first 30 minutes of being open we had 2 5 tops get seated but alas this was not the case. We got about 2/3 full by 12:45 and i was expecting us to go on a wait by 1pm but it was very steady, group of people would come in as a group would leave. Only people that actually had to wait were incomplete parties.
-At the beginning of the shift around 11:30am, i was notified that a little girl had fallen off of her booster, seat that the mother requested, and hit her head pretty bad. I checked in with them and the mother didnt seem angry at all, she told me she normally gets a high chair for her but the child likes to wiggle around and stand on the highchair, so she thought the booster seat would be better for her. I apologised about the situation and told her if she needed anything to let me know. Checked in again with the mother before they left and she said everything was great. I noticed that our booster chairs only have rubber studs on the back and not on the front. Maybe we can look into getting more stable booster seats for wiggly children.
-A older man came up to the host stand and begged Veronica to be seated with his wife while they waited for their son to arrive. Luckily i walked up just as she looked perplex. I explained to the man in the most polite way that we do not seat imcomplete parties, i apologized for the inconvenience and told him we'd be happy to seat him once his son arrived. He tried to dissuade my decison by promising me he would order for 3 even if his son didnt show. I then tried to explain to him that it wasnt just about the money but rather our first come first serve policy. Then he pleaded that they drove all the way from dallas and they were very hungry. Leary coached me on how to better handle the situation since the man seemed disgruntled once his wife told him to back off and just wait. As soon as the son arrived, I told veronica to seat them right away. I checked in on them later to see how everything was and they were pretty content. I think maybe they were just hangry, i felt bad but we have these policies for a reason.
Specials:
3 Staff members that stood out (why/how):
-Ellen didnt seem like she was giving a full 100%, she kept forgetting simple tasks, and needed me to keep voiding miso soups because customers would ask for them and then they would order teishoku lunches which already comes with soups. Leary talked to her about consolidating her actions and being more aware of her sections needs. I gave her some advice on maybe holding off on ringing in soups until they have ordered lunch or maybe informing the guests that most of our lunches come with soup.
-Veronica seemed very timid today, I haven't worked with her very much but she asked me about if we could seat incomplete parties since we had some open tables. I think she is confused because she usually works with other hosts who will seat incomplete parties at the begining of shift when the restaurant is empty. I reitterated that we do not seat incomplete parties if we are over 50% full.
-Kelly S did a great job, she was prebussing like a champ and watering outside of her section.
-Teamwork can be something that lacks a bit at Kome, especially during busy times alot of servers tend to just stay focused on their section but i feel like if they all worked together alot more then people wouldn't struggle as much. Maybe we can add that into preshifts, just remind them all to help each other!
Any VIP's in?
-Patricks Wife
-Kaila from Serendipity
-Ellens friend/former boss
-Cindy close friend
Comps& Void Detail:
-FNF Cindys friend x 2 Zatoichi
-FNF Elle friend
-4 Miso soup voids x Ellen
R&M needs:
-Printer is fixed!
-Gas Valve is fixed!
86'd items/ need more:
-Asahi machine still out of commission
-AmaEbi
LY Lunch Sales: $3117
TY Lunch Sales: $3104
+/- : (-$13)
Lunch Covers: 157
Avg PPA: $19.77
Previous Days Labor: 21%
Previous Days Comps: 7%
Controllable Comps: 6%
Weather:
Gorgeous Sunny and in the high 50's
Special events?:
Who worked:
John H, Ellen, Patrick, Cindy, Kelly S CL1, Clair CL2, Veronica H, Abe FR, Beorn SA, Lindsey(Bar)
Flow of Business, Cuts and Ticket Times:
-Thought today was gona be a really busy shift since within the first 30 minutes of being open we had 2 5 tops get seated but alas this was not the case. We got about 2/3 full by 12:45 and i was expecting us to go on a wait by 1pm but it was very steady, group of people would come in as a group would leave. Only people that actually had to wait were incomplete parties.
-At the beginning of the shift around 11:30am, i was notified that a little girl had fallen off of her booster, seat that the mother requested, and hit her head pretty bad. I checked in with them and the mother didnt seem angry at all, she told me she normally gets a high chair for her but the child likes to wiggle around and stand on the highchair, so she thought the booster seat would be better for her. I apologised about the situation and told her if she needed anything to let me know. Checked in again with the mother before they left and she said everything was great. I noticed that our booster chairs only have rubber studs on the back and not on the front. Maybe we can look into getting more stable booster seats for wiggly children.
-A older man came up to the host stand and begged Veronica to be seated with his wife while they waited for their son to arrive. Luckily i walked up just as she looked perplex. I explained to the man in the most polite way that we do not seat imcomplete parties, i apologized for the inconvenience and told him we'd be happy to seat him once his son arrived. He tried to dissuade my decison by promising me he would order for 3 even if his son didnt show. I then tried to explain to him that it wasnt just about the money but rather our first come first serve policy. Then he pleaded that they drove all the way from dallas and they were very hungry. Leary coached me on how to better handle the situation since the man seemed disgruntled once his wife told him to back off and just wait. As soon as the son arrived, I told veronica to seat them right away. I checked in on them later to see how everything was and they were pretty content. I think maybe they were just hangry, i felt bad but we have these policies for a reason.
Specials:
3 Staff members that stood out (why/how):
-Ellen didnt seem like she was giving a full 100%, she kept forgetting simple tasks, and needed me to keep voiding miso soups because customers would ask for them and then they would order teishoku lunches which already comes with soups. Leary talked to her about consolidating her actions and being more aware of her sections needs. I gave her some advice on maybe holding off on ringing in soups until they have ordered lunch or maybe informing the guests that most of our lunches come with soup.
-Veronica seemed very timid today, I haven't worked with her very much but she asked me about if we could seat incomplete parties since we had some open tables. I think she is confused because she usually works with other hosts who will seat incomplete parties at the begining of shift when the restaurant is empty. I reitterated that we do not seat incomplete parties if we are over 50% full.
-Kelly S did a great job, she was prebussing like a champ and watering outside of her section.
-Teamwork can be something that lacks a bit at Kome, especially during busy times alot of servers tend to just stay focused on their section but i feel like if they all worked together alot more then people wouldn't struggle as much. Maybe we can add that into preshifts, just remind them all to help each other!
Any VIP's in?
-Patricks Wife
-Kaila from Serendipity
-Ellens friend/former boss
-Cindy close friend
Comps& Void Detail:
-FNF Cindys friend x 2 Zatoichi
-FNF Elle friend
-4 Miso soup voids x Ellen
R&M needs:
-Printer is fixed!
-Gas Valve is fixed!
86'd items/ need more:
-Asahi machine still out of commission
-AmaEbi
Thursday, February 1, 2018
Thurs PM Recap 2/1/18
Written By: Devin Steuerwald
LY Dinner Sales: 6012.00
TY Dinner Sales: 7913.00
+/- : +1901.00, +32%
Dinner Covers: 257
Avg PPA: 30.79
Weather: Mostly clear currently, its 59 the high today was 72
Special events?: n/a
Who worked: Krystin CL1, Pat CL2, John H, Kelly D, Kelly S, Angela, Lindsey and Johnny Bar, Beorn sa, Abe FR, Melody H2, Veronica H1, Alyssa CT
Flow of Business, Cuts and Ticket Times:
Busy start to a busy night! we went on a full wait by 5:55 with an average wait time of 35-45 min. We got a 7 top at 6pm, !0 top at 7:36, and a 6 top at 7;58. Wait got up to 45 to an hour by 8pm. Another walk in 7 top at 8:45. we finally started to slow down a little with the wait going down to 20-25 min by 9 and we came off the wait at 9:25. Cut h1, CT and went 2 on the floor at 9:30. Ticket times were mostly good, see note below.
We had a guest get into an argument with his wife in the bathroom hallway. He punched the wall (there was no damage that i saw) and was being very loud so I interrupted them. I told them I know they were having a private moment but they were disturbing the restaurant and that they would either need to calm down or leave. they appolagised and I had no other issues with them.
We had an issue with wings tonight being 86 towards the end of service. Kitchen 86 wings but all the terminals were busy, Kelly S said she would 86 them for me, i should have followed up and not taken her at her word. She did not 86 in Aloha, so Krystin ordered tori-tebi and no one told her that they could make the ticket. I followed up with Josh who told me that Devin (boh) told Abe, but Abe didn't know that he needed to tell Krystin. I followed up with Abe about letting servers know if anything is ordered that is 86 in real time so that the guests can reorder. I went over to the table and apologised to the table and offered them a dessert to make up for the tori-teba. the guest left happy. after this was all sorted out Josh showed me that we had 6 bags of wings, so im not sure why they were 86 in the first place.
Also at the end of service, Devin (boh) was ignoring guest tickets and making employee food. Kelly S asked me to check on a long ticket time CK Karaage ( 30 min) I asked Devin the ETA and he told me 1 minute and then said " ugly ass even with makeup on" under his breath, I assume to Kelly since I didn't have makeup on.. When i walked away to run the food Josh heard him say that I should "suck his dick" I am at a loss for what to do in this situation, I know we are short handed right now but this guy is a liability. I want a work environment where everyone is treated with respect, I dont feel this guy has any for anyone.
Specials: n/a
3 Staff members that stood out (why/how):
Angela had an accident tonight and fell in the dining room, she is fine. She said her side was sore but after a small breather she was back at work. She did great tonight with very little errors
Abe is getting better and better every shift, asking questions and improving on his product knowledge. I think he is going do work out well
Any VIP's in?
Jake and his GF
Jennifer from SaTen
Comps& Void Detail:
F&F- I sent out a couple of items to Jake and his GF. $11
Emp day off- Jake- 7.30
Emp day off- Jennifer SaTen 25.50
emp day off- Crissy from Daruma 15.50
Birthday- X2
Spill- House white 6.00
Kome Bucks- $45
DNL- snow crab nigiri $10
Recovery- $8 see above note about Tori-teba
R&M needs:
86'd items/ need more:
LY Dinner Sales: 6012.00
TY Dinner Sales: 7913.00
+/- : +1901.00, +32%
Dinner Covers: 257
Avg PPA: 30.79
Weather: Mostly clear currently, its 59 the high today was 72
Special events?: n/a
Who worked: Krystin CL1, Pat CL2, John H, Kelly D, Kelly S, Angela, Lindsey and Johnny Bar, Beorn sa, Abe FR, Melody H2, Veronica H1, Alyssa CT
Flow of Business, Cuts and Ticket Times:
Busy start to a busy night! we went on a full wait by 5:55 with an average wait time of 35-45 min. We got a 7 top at 6pm, !0 top at 7:36, and a 6 top at 7;58. Wait got up to 45 to an hour by 8pm. Another walk in 7 top at 8:45. we finally started to slow down a little with the wait going down to 20-25 min by 9 and we came off the wait at 9:25. Cut h1, CT and went 2 on the floor at 9:30. Ticket times were mostly good, see note below.
We had a guest get into an argument with his wife in the bathroom hallway. He punched the wall (there was no damage that i saw) and was being very loud so I interrupted them. I told them I know they were having a private moment but they were disturbing the restaurant and that they would either need to calm down or leave. they appolagised and I had no other issues with them.
We had an issue with wings tonight being 86 towards the end of service. Kitchen 86 wings but all the terminals were busy, Kelly S said she would 86 them for me, i should have followed up and not taken her at her word. She did not 86 in Aloha, so Krystin ordered tori-tebi and no one told her that they could make the ticket. I followed up with Josh who told me that Devin (boh) told Abe, but Abe didn't know that he needed to tell Krystin. I followed up with Abe about letting servers know if anything is ordered that is 86 in real time so that the guests can reorder. I went over to the table and apologised to the table and offered them a dessert to make up for the tori-teba. the guest left happy. after this was all sorted out Josh showed me that we had 6 bags of wings, so im not sure why they were 86 in the first place.
Also at the end of service, Devin (boh) was ignoring guest tickets and making employee food. Kelly S asked me to check on a long ticket time CK Karaage ( 30 min) I asked Devin the ETA and he told me 1 minute and then said " ugly ass even with makeup on" under his breath, I assume to Kelly since I didn't have makeup on.. When i walked away to run the food Josh heard him say that I should "suck his dick" I am at a loss for what to do in this situation, I know we are short handed right now but this guy is a liability. I want a work environment where everyone is treated with respect, I dont feel this guy has any for anyone.
Specials: n/a
3 Staff members that stood out (why/how):
Angela had an accident tonight and fell in the dining room, she is fine. She said her side was sore but after a small breather she was back at work. She did great tonight with very little errors
Abe is getting better and better every shift, asking questions and improving on his product knowledge. I think he is going do work out well
Any VIP's in?
Jake and his GF
Jennifer from SaTen
Comps& Void Detail:
F&F- I sent out a couple of items to Jake and his GF. $11
Emp day off- Jake- 7.30
Emp day off- Jennifer SaTen 25.50
emp day off- Crissy from Daruma 15.50
Birthday- X2
Spill- House white 6.00
Kome Bucks- $45
DNL- snow crab nigiri $10
Recovery- $8 see above note about Tori-teba
R&M needs:
86'd items/ need more:
Thursday AM Recap 2/1/18
Written By: Leary
LY Lunch Sales: 2014
TY Lunch Sales: 2965
+/- : +951, +47%
Lunch Covers: 141
Avg PPA: 21.03
Previous Days Labor: 22%
Previous Days Comps: 8%
Controllable Comps: 3.48%
Weather: Really pretty sunny day
Special events?:
Who worked: Kelly D, John H, Mandy, Ellen, Cindy CL2, Britt H, Beorn SA, Abe FR, Naoto Bar
Flow of Business, Cuts and Ticket Times:
It was pretty busy today. I thought maybe the nice weather might have slowed us down some. Filled up around noon, came off a wait around 115, and cleared out around 130. Went 1 on at 135. Ticket times were really great throughout the shift except for the lost ticket.
Sushi Bar lost a ticket for a spooky roll and it took about 27 min to hit the table. The table was understanding and all had meals besides the roll.
Had a table complain about Mandy being rude on the way out. I apologized and asked for specifics, and the lady said she was generally rude. She did also say that Mandy gave her a dirty look when she saw her tip. I know that wasn't true because didn't grab the check presenter until after the lady left, but she did something to inspire that lady to lie and try and get her in trouble.
Specials:
3 Staff members that stood out (why/how):
-I followed up with Mandy about the customer complaint, and she was at a loss on what had happened to upset her. I let her know that she does have a tendency to let it show on her face when she's annoyed with someone, and asked her to do her best to avoid it. I also followed up with her about points in her eval concerning teamwork, pre-bussing, and attitude. Hoping to see her turn it around.
-I was concerned going into this week with Abe as the food runner, but he handled his first solo/busy lunch pretty well today. He needed help for sure, but he was very focused, thorough, and remembered all of his garnishes. I can tell he studied the menu with his 2 days off.
-Ellen struggled a little today running food and pre-bussing, but she is very friendly and personable with customers. Followed up with her about consolidating actions, and the importance of pre-bussing.
Any VIP's in?
-Rob
-Barth
-Annie with a friend
Comps& Void Detail:
Bday Parfait
Emp Day Off Annie & friend
Server Error by Cindy for a sunshine roll that was suppose to be a summertime
Server Error for a shumai and tsukemono that Naoto forgot to ring
$15 Kome Bucks
Sushi Bar error for a lost ticket for a spooky roll
ANA discount
R&M needs:
Jeff from Precision will be in at 7am to fix the gas shut off.
86'd items/ need more:
LY Lunch Sales: 2014
TY Lunch Sales: 2965
+/- : +951, +47%
Lunch Covers: 141
Avg PPA: 21.03
Previous Days Labor: 22%
Previous Days Comps: 8%
Controllable Comps: 3.48%
Weather: Really pretty sunny day
Special events?:
Who worked: Kelly D, John H, Mandy, Ellen, Cindy CL2, Britt H, Beorn SA, Abe FR, Naoto Bar
Flow of Business, Cuts and Ticket Times:
It was pretty busy today. I thought maybe the nice weather might have slowed us down some. Filled up around noon, came off a wait around 115, and cleared out around 130. Went 1 on at 135. Ticket times were really great throughout the shift except for the lost ticket.
Sushi Bar lost a ticket for a spooky roll and it took about 27 min to hit the table. The table was understanding and all had meals besides the roll.
Had a table complain about Mandy being rude on the way out. I apologized and asked for specifics, and the lady said she was generally rude. She did also say that Mandy gave her a dirty look when she saw her tip. I know that wasn't true because didn't grab the check presenter until after the lady left, but she did something to inspire that lady to lie and try and get her in trouble.
Specials:
3 Staff members that stood out (why/how):
-I followed up with Mandy about the customer complaint, and she was at a loss on what had happened to upset her. I let her know that she does have a tendency to let it show on her face when she's annoyed with someone, and asked her to do her best to avoid it. I also followed up with her about points in her eval concerning teamwork, pre-bussing, and attitude. Hoping to see her turn it around.
-I was concerned going into this week with Abe as the food runner, but he handled his first solo/busy lunch pretty well today. He needed help for sure, but he was very focused, thorough, and remembered all of his garnishes. I can tell he studied the menu with his 2 days off.
-Ellen struggled a little today running food and pre-bussing, but she is very friendly and personable with customers. Followed up with her about consolidating actions, and the importance of pre-bussing.
Any VIP's in?
-Rob
-Barth
-Annie with a friend
Comps& Void Detail:
Bday Parfait
Emp Day Off Annie & friend
Server Error by Cindy for a sunshine roll that was suppose to be a summertime
Server Error for a shumai and tsukemono that Naoto forgot to ring
$15 Kome Bucks
Sushi Bar error for a lost ticket for a spooky roll
ANA discount
R&M needs:
Jeff from Precision will be in at 7am to fix the gas shut off.
86'd items/ need more:
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