Written By: Leary
LY Lunch Sales: 2653
TY Lunch Sales: 3553
+/- : +900, 34%
Lunch Covers: 190
Avg PPA: $18.70
Previous Days Labor: 18%
Previous Days Comps: 7%
Controllable Comps: 7.5%
Weather: Warmer today, but cloudy and a little drizzle
Special events?:
Who worked:
Zayn, Mandy, John H, Pat, Kelly S, Johnny CL, Alyssa & Veronica H, Beorn SA, Hiroe tr with Ellen FR, Naoto Bar
Flow of Business, Cuts and Ticket Times:
It was pretty calm for a Saturday. We were mostly full by noon, and stayed steady until after 2. Never went on wait, and never really had a pop. Several little spurts throughout the day, but never got crazy. Ticket times were solid.
Had a guest order a sushi lunch, and Kelly thought she said an avocado roll. When I delivered it she said she wanted a Tuna Avocado roll. I brought a menu to make sure I reordered the correct roll, and she asked for a dynamite roll. She later told Kelly she didn't care for it, and gave it back. I took $7 off the tab for the roll, and comped the avocado roll. I went by to check on the lady, and she still seemed unhappy. I asked if we could get anything else instead, but she said no.
Had a customer send back an edamame to John H, and point out a noodle in there. John showed me and I followed up with the kitchen. We had a remake working when I followed up with the table, but the guy said he didn't want another one. I apologized for for the noodle, and explained how the edamame is boiled in the noodle cooker. He told me he was pretty sure it was an inch worm, and he saw it move. I let him know that I saw the edamame before we discarded it, and it definitely was a ramen noodle. He seemed skeptical, and I let him know even if there was a worm in there it wouldn't survive the boiling, but I was certain it was a ramen noodle. They said everything else came out good.
Specials:
3 Staff members that stood out (why/how):
-Ellen did well with her food running train. It wasn't too busy today but she very comfortable running the food and interacting with guests.
-Followed up with Kelly about properly transferring tables. Someone informed me yesterday that she was under the impression that servers could transfer to each other, but not to themselves.
-Followed up with Beorn Organizing the chairs when resetting a table. Annie pointed it out during service.
-Still having an issue with servers stacking like dishes in the dish area. Let's talk about it in pre-shift and remind the servers to organize dishes and pull stock on their way back to the server station.
Any VIP's in?
Comps& Void Detail:
-Spill for a Sapporo
-Guest Changed Mind for Avocado Maki
-Kome Bucks for a Dynamite Roll, Sushi lunch but the lady didn't care for the dynamite roll, can't DNL a $ amount so Kome Bucks instead. Please enter the $7 in the DNL category in the P&L tomorrow
-DNL for a Dr. Pepper
-Kitchen Error Edamame
R&M needs:
86'd items/ need more:
Saturday, January 20, 2018
Friday PM Recap 1/19/18
Written By: Chelsea
LY Dinner Sales: $8165
TY Dinner Sales: $10082
+/- : 23% or $1917 over LY
Dinner Covers: 299
Avg PPA: $33.72
Weather: warmer than recently but had an odd haze!
Special events?:
Who worked: John, Krystin, Patrick, Sophia training Angela, Zayn and Dusten CL, Alyssa Cktl, Brennan FR, Beorn and Jake SA, Megan and Melody Host. Naoto and Camacho Bar.
Flow of Business, Cuts and Ticket Times: Just a small line at the door today, pretty much totally full by 5:30 minus two 1 tops, so as a result the wait was just over an hour by 6pm. It stayed there until about 7:30 when it was just at an hour, stayed there until 9pm when it went down to 45m, 30m by 9:30, and we were off the wait by 10. Camacho wasn't feeling good so he was cut at 9:30, at 10 Alyssa and Megan were cut, and at 10:15, we went 2 on and also cut Beorn. Ticket times were overall good minus server errors.
Specials: none
3 Staff members that stood out (why/how):
- Melody didn't check out with me again, and there were about 4 kids cups left in the host stand and a bottle of water. Not sure when the last time was, but let me know if a write up is recommended.
- Angela is doing great. She was picking up on the food very quickly, and asked good questions. Sophia is also a superstar trainer!
- Krystin and Camacho are both not feeling well, just a heads up for the next few shifts. They both held out as well as possible though!
- Among the aprons I found strewn on top of the Asahi kegs, was one with Annie F's manager card/lanyard in it. Probably best not to leave it there.
Any VIP's in? Kelly and Julie, Jason and Susan, Jenni Lee from KVUE, my high school friend Alex who is now bar manager at Clark's, Masa and Yoshi, Hannah/Hana (?) from Sa-Ten, Kayo
Comps& Void Detail: void 2 uni nigiri (86d), FOH Error 2 bluefin/2 sake nigiri, someone else ran them for dusten but must have run them to the wrong place and no one noticed until the customer asked for them. server misring sapporo, alyssa hit it twice. FNF for Jenni. Recovery Kirin, I bought it for the customer because they let us know the nigiri rice was weird, which Toshi and I tasted and it was slightly off but not significantly. Could have been from the bottom of the machine. Seasonal Promo Edamame from Community Impact, Owner Comp for Kayo, FNF for Alex, Spill Calpico-Hi, DNL 12x saketoro. Leary said the customers told him it was fishy, and then he and Toshi tasted it and they were fine, customers didn't want anything else. Odd since it just happened the other day. FNF for Julie, Emp Day off for Kelly, Grand Opening Kome Bucks, Void 2x hamatoro, customers stopped dusten to cancel it before they were made, Server misring Crunchy Dynamite, Dusten meant to hit Dynamite Chicken. 2x birthday Desserts, FNF for Masa and Yoshi, $50 Kome Bucks for an old Mercury card, Emp Day off for Sa-ten, void lg bottle Dreamy Clouds, Alyssa meant to hit small bottle but the big bottle never made it out to the customer so the bar was able to reuse it.
R&M needs:
86'd items/ need more:
- Crunchy flakes. I ordered the Alone Together for my meal and the flakes were terrible and ruined the roll. They were too small and therefore held a lot of the oil, so they were too greasy and soaked in with the sauce too much. The flakes tasted like old cereal, and it was a fresh box. Spencer, Josh, Toshi all tried them and agreed. Matt said the box was made by Aki, please correct as soon as possible! I'm not sure how many rolls those flakes were used on, but I tossed that box out (and also the roll, that's how off it was).
- Josh had a good comment about the sushi bar and sauces. He asked that the servers/food runner have a separate sauce bottle (gogo, unagi, tx green), or to at least not touch the one at the sushi bar. His reasoning was that he's always in gloves and those gloves also touch the food, but then when a server grabs the bottle to pour a sauce (if the sushi bar is too busy) then their hands which have touched credit cards, cash, whatever have now hit the same surface where the sushi chefs will be touching with gloves on. I think he is absolutely right, can we get another set of sauces at the FR station or just have the servers wait for the sushi chefs to pour? I just put a "servers please do not touch" sign on the bottles when he pointed it out and that seemed to work for now.
- Can we add to the server sidework somewhere to empty/rinse that plastic box that holds the Rayu sauces? When I came across it tonight while checking out the closers, the paper towels at the bottom were completely soaked with rayu, and as a result every bottle in the container was saucy on the outside and greasy to the touch. Some of the sauces there are in plastic bottles without caps on the lid tips, but I put clear wrap underneath the lid to keep from spilling (thanks Matt for the tip!)
LY Dinner Sales: $8165
TY Dinner Sales: $10082
+/- : 23% or $1917 over LY
Dinner Covers: 299
Avg PPA: $33.72
Weather: warmer than recently but had an odd haze!
Special events?:
Who worked: John, Krystin, Patrick, Sophia training Angela, Zayn and Dusten CL, Alyssa Cktl, Brennan FR, Beorn and Jake SA, Megan and Melody Host. Naoto and Camacho Bar.
Flow of Business, Cuts and Ticket Times: Just a small line at the door today, pretty much totally full by 5:30 minus two 1 tops, so as a result the wait was just over an hour by 6pm. It stayed there until about 7:30 when it was just at an hour, stayed there until 9pm when it went down to 45m, 30m by 9:30, and we were off the wait by 10. Camacho wasn't feeling good so he was cut at 9:30, at 10 Alyssa and Megan were cut, and at 10:15, we went 2 on and also cut Beorn. Ticket times were overall good minus server errors.
Specials: none
3 Staff members that stood out (why/how):
- Melody didn't check out with me again, and there were about 4 kids cups left in the host stand and a bottle of water. Not sure when the last time was, but let me know if a write up is recommended.
- Angela is doing great. She was picking up on the food very quickly, and asked good questions. Sophia is also a superstar trainer!
- Krystin and Camacho are both not feeling well, just a heads up for the next few shifts. They both held out as well as possible though!
- Among the aprons I found strewn on top of the Asahi kegs, was one with Annie F's manager card/lanyard in it. Probably best not to leave it there.
Any VIP's in? Kelly and Julie, Jason and Susan, Jenni Lee from KVUE, my high school friend Alex who is now bar manager at Clark's, Masa and Yoshi, Hannah/Hana (?) from Sa-Ten, Kayo
Comps& Void Detail: void 2 uni nigiri (86d), FOH Error 2 bluefin/2 sake nigiri, someone else ran them for dusten but must have run them to the wrong place and no one noticed until the customer asked for them. server misring sapporo, alyssa hit it twice. FNF for Jenni. Recovery Kirin, I bought it for the customer because they let us know the nigiri rice was weird, which Toshi and I tasted and it was slightly off but not significantly. Could have been from the bottom of the machine. Seasonal Promo Edamame from Community Impact, Owner Comp for Kayo, FNF for Alex, Spill Calpico-Hi, DNL 12x saketoro. Leary said the customers told him it was fishy, and then he and Toshi tasted it and they were fine, customers didn't want anything else. Odd since it just happened the other day. FNF for Julie, Emp Day off for Kelly, Grand Opening Kome Bucks, Void 2x hamatoro, customers stopped dusten to cancel it before they were made, Server misring Crunchy Dynamite, Dusten meant to hit Dynamite Chicken. 2x birthday Desserts, FNF for Masa and Yoshi, $50 Kome Bucks for an old Mercury card, Emp Day off for Sa-ten, void lg bottle Dreamy Clouds, Alyssa meant to hit small bottle but the big bottle never made it out to the customer so the bar was able to reuse it.
R&M needs:
86'd items/ need more:
- Crunchy flakes. I ordered the Alone Together for my meal and the flakes were terrible and ruined the roll. They were too small and therefore held a lot of the oil, so they were too greasy and soaked in with the sauce too much. The flakes tasted like old cereal, and it was a fresh box. Spencer, Josh, Toshi all tried them and agreed. Matt said the box was made by Aki, please correct as soon as possible! I'm not sure how many rolls those flakes were used on, but I tossed that box out (and also the roll, that's how off it was).
- Josh had a good comment about the sushi bar and sauces. He asked that the servers/food runner have a separate sauce bottle (gogo, unagi, tx green), or to at least not touch the one at the sushi bar. His reasoning was that he's always in gloves and those gloves also touch the food, but then when a server grabs the bottle to pour a sauce (if the sushi bar is too busy) then their hands which have touched credit cards, cash, whatever have now hit the same surface where the sushi chefs will be touching with gloves on. I think he is absolutely right, can we get another set of sauces at the FR station or just have the servers wait for the sushi chefs to pour? I just put a "servers please do not touch" sign on the bottles when he pointed it out and that seemed to work for now.
- Can we add to the server sidework somewhere to empty/rinse that plastic box that holds the Rayu sauces? When I came across it tonight while checking out the closers, the paper towels at the bottom were completely soaked with rayu, and as a result every bottle in the container was saucy on the outside and greasy to the touch. Some of the sauces there are in plastic bottles without caps on the lid tips, but I put clear wrap underneath the lid to keep from spilling (thanks Matt for the tip!)
Friday, January 19, 2018
Friday AM Recap 1/19/18
Written By: Leary
LY Lunch Sales: 2840
TY Lunch Sales: 3715
+/- : +875, +31%
Lunch Covers: 191
Avg PPA: 19.45
Previous Days Labor: 28%
Previous Days Comps: 9%
Controllable Comps: 6.54%
Weather: Cloudy & Chilly, but warming up a bit
Special events?:
Who worked:
John H, Pat, Sophia, Kelly D, Kelly S, Clair Cl, Beorn SA, Alyssa Tr Megan H, Brennan FR, Lindsey Bar
Flow of Business, Cuts and Ticket Times:
It was a solid and steady Friday lunch. Steady trickle of tables at open. Filled up at opened, and full and on a wait by noon. Stayed on a steady 15-20 minute wait most of the shift, and sat the last table on the wait just before 2pm. Ticket times were great. Mostly smooth shift.
John H misheard a guest and rang in a Katsu-don instead of a Lunch Kastu. The remake was made quickly. Gave the Katsu-don to Drew since he came in too late to order lunch.
Managers when checking out the closers, please check table tops when checking out closers, and help me remind the servers that they need to re wipe the tables tops in their section at the end of service.
Specials:
3 Staff members that stood out (why/how):
-Megan seems to be doing well at the host stand. She's very polite, professional, and has a very welcoming presence with guests. I think she'll make a great addition to the host stand.
-Clair was annoyed that I made her stay and help Kelly as the closer. I reminded her and Kelly that closers close together now.
- We received an unfortunate email after lunch service mentioning that an employee filling waters was touching the pitcher to the glass, and how it needed to be addressed because of the recent flu outbreak. I was assuming it was Beorn, but I've talked to him about that months ago. Chelsea told me she's also talked to him about it. I spoke with him before service. Stressed the importance of properly refilling glasses, and let him know that this could not happen again.
Any VIP's in?
-Barth solo at the bar today
-Chusten
Comps& Void Detail:
-FNF for old host Rachel
-Emp Day Off for Chusten
-Seasonal Promo comp for food photos for Chelsea
R&M needs:
86'd items/ need more:
LY Lunch Sales: 2840
TY Lunch Sales: 3715
+/- : +875, +31%
Lunch Covers: 191
Avg PPA: 19.45
Previous Days Labor: 28%
Previous Days Comps: 9%
Controllable Comps: 6.54%
Weather: Cloudy & Chilly, but warming up a bit
Special events?:
Who worked:
John H, Pat, Sophia, Kelly D, Kelly S, Clair Cl, Beorn SA, Alyssa Tr Megan H, Brennan FR, Lindsey Bar
Flow of Business, Cuts and Ticket Times:
It was a solid and steady Friday lunch. Steady trickle of tables at open. Filled up at opened, and full and on a wait by noon. Stayed on a steady 15-20 minute wait most of the shift, and sat the last table on the wait just before 2pm. Ticket times were great. Mostly smooth shift.
John H misheard a guest and rang in a Katsu-don instead of a Lunch Kastu. The remake was made quickly. Gave the Katsu-don to Drew since he came in too late to order lunch.
Managers when checking out the closers, please check table tops when checking out closers, and help me remind the servers that they need to re wipe the tables tops in their section at the end of service.
Specials:
3 Staff members that stood out (why/how):
-Megan seems to be doing well at the host stand. She's very polite, professional, and has a very welcoming presence with guests. I think she'll make a great addition to the host stand.
-Clair was annoyed that I made her stay and help Kelly as the closer. I reminded her and Kelly that closers close together now.
- We received an unfortunate email after lunch service mentioning that an employee filling waters was touching the pitcher to the glass, and how it needed to be addressed because of the recent flu outbreak. I was assuming it was Beorn, but I've talked to him about that months ago. Chelsea told me she's also talked to him about it. I spoke with him before service. Stressed the importance of properly refilling glasses, and let him know that this could not happen again.
Any VIP's in?
-Barth solo at the bar today
-Chusten
Comps& Void Detail:
-FNF for old host Rachel
-Emp Day Off for Chusten
-Seasonal Promo comp for food photos for Chelsea
R&M needs:
86'd items/ need more:
Thursday, January 18, 2018
Thursday PM Recap 1/18/18
Written By: Devin Steuerwald
LY Dinner Sales: 5739.00
TY Dinner Sales: 7555.00
+/- : +1816.00, +32%
Dinner Covers: 259
Avg PPA: 29.17
Weather: Cloudy currently the high will be 45 partly cloudy tonight with a low of 35.
Special events?: n/a
Who worked: Clair CL1, Krystin CL2 training Angela F, Kelly S, Kelly D, John H, Cindy, Brennan train Ellen FR, Beorn SA, Megan T H1, Melody H2
Flow of Business, Cuts and Ticket Times:
Slow start, we didn't go on a wait till about 6pm. Wait stayed pretty small most of the night averaging about 30-35 min. We had a few large parties , a couple of 6's, 1 7 top, and an 8 top. We came off the wait at 8:40, I cut my H1 and CT. at 9 pm I went 3 on. We went back on a small wait for a few tables but came off and stayed off at 9:30. All ticket times were good, with no major issues.
John had a negi hama roll go out with a large fish bone in it. I spoke with the table and they are regulars, they said they love us and they love our food! I apologised and told them we would take that roll off their bill. they left happy,
At the beginning of service we had a Anago nigri and sake toro sashimi sent back( each from a different table) because they were "fishy smelling" I asked Toshi to try them and he thought they were fine. They were both from yesterday's delivery. Leary and myself tried them too and we agree the quality was great.
Johnny had a guest that was told that our miso was vegan last visit, when she ordered it this time Johnny let her know it was not vegan. She was a little upset by this since last time she was told it was vegan and ate it. I went over and spoke with her. I apologized for our mistake and I assured her that we would educate our staff about the miso and i gave her $15 kome bucks and sent her out a piece of Sansai nigiri. She wasn't upset by the end of her meal and she said that she was glad that we would make sure that never happened again.
Specials:n/a
3 Staff members that stood out (why/how):
Krystin did a great job training Angela, who was asking a lot of question and helped run food!
Brennan trained Ellen at FR and they both did a great job as well.
Any VIP's in?
Christina from Daruma
Comps& Void Detail:
FOH error- Krystin ran her roll to the wrong table, so we had it remade. $7
Sushi bar error- bone in negi hama roll $7
Sushi bar error- they made the wrong roll, they made a rock n roll but it should have been a surf n turf
DNL- Anago nigiri $3
DNL- sake toro sashimi- $14
birthday- X3
Emp day off- Christina from Daruma
kome bucks- $15 grand open
kome bucks- $15 recovery (vegan from above notes)
Recovery- sansai nigiri $2
training meal- Krystin and angela $37
R&M needs:
86'd items/ need more:
need more windex
LY Dinner Sales: 5739.00
TY Dinner Sales: 7555.00
+/- : +1816.00, +32%
Dinner Covers: 259
Avg PPA: 29.17
Weather: Cloudy currently the high will be 45 partly cloudy tonight with a low of 35.
Special events?: n/a
Who worked: Clair CL1, Krystin CL2 training Angela F, Kelly S, Kelly D, John H, Cindy, Brennan train Ellen FR, Beorn SA, Megan T H1, Melody H2
Flow of Business, Cuts and Ticket Times:
Slow start, we didn't go on a wait till about 6pm. Wait stayed pretty small most of the night averaging about 30-35 min. We had a few large parties , a couple of 6's, 1 7 top, and an 8 top. We came off the wait at 8:40, I cut my H1 and CT. at 9 pm I went 3 on. We went back on a small wait for a few tables but came off and stayed off at 9:30. All ticket times were good, with no major issues.
John had a negi hama roll go out with a large fish bone in it. I spoke with the table and they are regulars, they said they love us and they love our food! I apologised and told them we would take that roll off their bill. they left happy,
At the beginning of service we had a Anago nigri and sake toro sashimi sent back( each from a different table) because they were "fishy smelling" I asked Toshi to try them and he thought they were fine. They were both from yesterday's delivery. Leary and myself tried them too and we agree the quality was great.
Johnny had a guest that was told that our miso was vegan last visit, when she ordered it this time Johnny let her know it was not vegan. She was a little upset by this since last time she was told it was vegan and ate it. I went over and spoke with her. I apologized for our mistake and I assured her that we would educate our staff about the miso and i gave her $15 kome bucks and sent her out a piece of Sansai nigiri. She wasn't upset by the end of her meal and she said that she was glad that we would make sure that never happened again.
Specials:n/a
3 Staff members that stood out (why/how):
Krystin did a great job training Angela, who was asking a lot of question and helped run food!
Brennan trained Ellen at FR and they both did a great job as well.
Any VIP's in?
Christina from Daruma
Comps& Void Detail:
FOH error- Krystin ran her roll to the wrong table, so we had it remade. $7
Sushi bar error- bone in negi hama roll $7
Sushi bar error- they made the wrong roll, they made a rock n roll but it should have been a surf n turf
DNL- Anago nigiri $3
DNL- sake toro sashimi- $14
birthday- X3
Emp day off- Christina from Daruma
kome bucks- $15 grand open
kome bucks- $15 recovery (vegan from above notes)
Recovery- sansai nigiri $2
training meal- Krystin and angela $37
R&M needs:
86'd items/ need more:
need more windex
Thursday AM Recap 1/18/18
Written By: Devin Steuerwald
LY Lunch Sales: 2305.00
TY Lunch Sales: 2507.00
+/- : +202.00, +9%
Lunch Covers: 141
Avg PPA: 17.78
Previous Days Labor: 27%
Previous Days Comps: 9%
Controllable Comps: 1.68%
Weather: Cloudy Currently The high will be 42
Special events?: n/a
Who worked: Cindy CL1, Kelly D CL2, John H, Krystin training Annie F, Kelly S, Naoto Bar, Annie W H1, Beorn SA, Brennan training Ellen FR
Flow of Business, Cuts and Ticket Times:
Steady start to the shift with us going on a wait at 12:01. We had 2 walk in 6 tops and a walk in 9 top all round 12. We came off the wait at 12:55 and I cut down to just closers at 1:20 and cut Beorn at 1:45 when it all started to clear out. All ticket times were great with no customer issues.
Specials: n/a
3 Staff members that stood out (why/how):
Krystin did a great job training Annie
Brennan said Ellen was doing a great job at FR
Kelly S had a guest come find me after their meal to sing her praises!
Annie W got a few guest compliments given to me.
Jon, new hire from BOH, walked out of his shift today before the start of service.
Any VIP's in?
Michael Phillips AGM of Kemuri
Michael Hsu- Architect of the fairgrounds
rob solm
Comps& Void Detail:
F&F- Mike P- $13
F&F- Michael Hsu $12
Training meal Annie and Krystin
ANA- $6
Server misring- guest said sushi box so kelly rang in bento but he wanted sushi lunch. coached her on repeating back her orders to avoid these mistakes in the future
Kome Bucks- $20 Grand Open
Kome Bucks- $10 ABW
R&M needs:
86'd items/ need more:
Refill tape for the label maker
windex
LY Lunch Sales: 2305.00
TY Lunch Sales: 2507.00
+/- : +202.00, +9%
Lunch Covers: 141
Avg PPA: 17.78
Previous Days Labor: 27%
Previous Days Comps: 9%
Controllable Comps: 1.68%
Weather: Cloudy Currently The high will be 42
Special events?: n/a
Who worked: Cindy CL1, Kelly D CL2, John H, Krystin training Annie F, Kelly S, Naoto Bar, Annie W H1, Beorn SA, Brennan training Ellen FR
Flow of Business, Cuts and Ticket Times:
Steady start to the shift with us going on a wait at 12:01. We had 2 walk in 6 tops and a walk in 9 top all round 12. We came off the wait at 12:55 and I cut down to just closers at 1:20 and cut Beorn at 1:45 when it all started to clear out. All ticket times were great with no customer issues.
Specials: n/a
3 Staff members that stood out (why/how):
Krystin did a great job training Annie
Brennan said Ellen was doing a great job at FR
Kelly S had a guest come find me after their meal to sing her praises!
Annie W got a few guest compliments given to me.
Jon, new hire from BOH, walked out of his shift today before the start of service.
Any VIP's in?
Michael Phillips AGM of Kemuri
Michael Hsu- Architect of the fairgrounds
rob solm
Comps& Void Detail:
F&F- Mike P- $13
F&F- Michael Hsu $12
Training meal Annie and Krystin
ANA- $6
Server misring- guest said sushi box so kelly rang in bento but he wanted sushi lunch. coached her on repeating back her orders to avoid these mistakes in the future
Kome Bucks- $20 Grand Open
Kome Bucks- $10 ABW
R&M needs:
86'd items/ need more:
Refill tape for the label maker
windex
Tue AM/PM recap 1/16/18 (Closed all day for winter storm)
Written By:Kayo
LY Lunch Sales:
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Who worked:
Flow of Business, Cuts and Ticket Times:
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3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
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86'd items/ need more:
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3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
R&M needs:
86'd items/ need more:
Wednesday, January 17, 2018
Wed PM Recap 1/17/18
Written By: Devin Steuerwald
LY Dinner Sales: 4470.00
TY Dinner Sales: 6417.00
+/- : +1947.00, +44%
Dinner Covers: 199
Avg PPA: 32.25
Weather: Mostly cloudy currently its 31 the high today was 37
Special events?: n/a
Who worked: Sophia CL1 training Annie F, John H CL2, Mandy, Cindy, Zayn Lindsey and Krystin Bar, Beorn SA, Brennan FR, Patty wells H1, Vern H2, Megan H1 Train
Flow of Business, Cuts and Ticket Times:
Started out very slow but started to pick up around 6:30 when we went on a wait. we had a couple of large party walk ups, 5 top at 6:13 and a 6 top at 6:37. The wait stayed pretty small , about 25-30 min. we came off the wait by 8:40. Cut H1 and trainee at 9pm. went 3 on the floor at 9pm as well. Ticket times were mostly good, we did have a back up on the fry station at one point but nothing that needed to be comped or angered any guests.
I had a table send back their Gyoza because they were "burned" I explained they were supposed to be crispy on the one side and steamed on the other, but they said it was a little to "burned" for there taste so I took them off their bill. I followed up with vince who told me he wouldn't have sent it out if it was burnt.
Leary the math on the check out sheet needs to be adjusted, it wasnt subtracting the host tip out
Specials: n/a
3 Staff members that stood out (why/how):
Any VIP's in?
Veronica's friends
Annie's Friends
Comps& Void Detail:
DNL- $4 Gyoza (see above note)
Bday- X2
spill- Naoto tested his dark n stormy drink
F&F- Annie's friend $6
F&F- Veronica's friends $7
Kome Bucks- $15 Grand Open
Training meal- Sophia and Annie $35
R&M needs:
Outside water hose holder is broken and spraying water everywhere when on.
86'd items/ need more:
LY Dinner Sales: 4470.00
TY Dinner Sales: 6417.00
+/- : +1947.00, +44%
Dinner Covers: 199
Avg PPA: 32.25
Weather: Mostly cloudy currently its 31 the high today was 37
Special events?: n/a
Who worked: Sophia CL1 training Annie F, John H CL2, Mandy, Cindy, Zayn Lindsey and Krystin Bar, Beorn SA, Brennan FR, Patty wells H1, Vern H2, Megan H1 Train
Flow of Business, Cuts and Ticket Times:
Started out very slow but started to pick up around 6:30 when we went on a wait. we had a couple of large party walk ups, 5 top at 6:13 and a 6 top at 6:37. The wait stayed pretty small , about 25-30 min. we came off the wait by 8:40. Cut H1 and trainee at 9pm. went 3 on the floor at 9pm as well. Ticket times were mostly good, we did have a back up on the fry station at one point but nothing that needed to be comped or angered any guests.
I had a table send back their Gyoza because they were "burned" I explained they were supposed to be crispy on the one side and steamed on the other, but they said it was a little to "burned" for there taste so I took them off their bill. I followed up with vince who told me he wouldn't have sent it out if it was burnt.
Leary the math on the check out sheet needs to be adjusted, it wasnt subtracting the host tip out
Specials: n/a
3 Staff members that stood out (why/how):
Any VIP's in?
Veronica's friends
Annie's Friends
Comps& Void Detail:
DNL- $4 Gyoza (see above note)
Bday- X2
spill- Naoto tested his dark n stormy drink
F&F- Annie's friend $6
F&F- Veronica's friends $7
Kome Bucks- $15 Grand Open
Training meal- Sophia and Annie $35
R&M needs:
Outside water hose holder is broken and spraying water everywhere when on.
86'd items/ need more:
WED AM Recap 1/17/18
Written By: Devin Steuerwald
LY Lunch Sales: 1431.00
TY Lunch Sales: 2453.00
+/- : +1022.00, +71%
Lunch Covers: 131
Avg PPA: 18.73
Previous Days Labor: jan 15th 22%
Previous Days Comps: 6%
Controllable Comps: 7.73%
Weather: Sunny Currently the high will be 37
Special events?: n/a
Who worked: Johnny CL1, Kelly S CL2, Mandy, Sophia, Cindy, Lindsey Bar, John H training Angela FR, Brittany H1, Beorn SA
Flow of Business, Cuts and Ticket Times:
Slow start to lunch today, we did go on a small wait around 12:30 but we quickly come off of it by 1pm. We had a walk in 10 top towards the end of service. Cut down to just CLs at 1:40. Ticket times were great and all plates went out looking great.
Specials: n/a
3 Staff members that stood out (why/how):
Annie F trained with Sophia and she said she did great, asking lots of questions!
Angela trained with John H at FR. She told me that the shift helped her alot to put a picture with a name and that it helped her studying.
Any VIP's in?
Rod P. -film programmer friend of Devin
Comps& Void Detail:
F&F-Rod P sent out 3 zato-ichi $10.50
Server misring- Cindy thought the guest ordered katsu teishoku but they meant Katsu don
Ecard comp- $100 per Chelsea
Kome bucks- $20 Grand Open
R&M needs:
86'd items/ need more:
LY Lunch Sales: 1431.00
TY Lunch Sales: 2453.00
+/- : +1022.00, +71%
Lunch Covers: 131
Avg PPA: 18.73
Previous Days Labor: jan 15th 22%
Previous Days Comps: 6%
Controllable Comps: 7.73%
Weather: Sunny Currently the high will be 37
Special events?: n/a
Who worked: Johnny CL1, Kelly S CL2, Mandy, Sophia, Cindy, Lindsey Bar, John H training Angela FR, Brittany H1, Beorn SA
Flow of Business, Cuts and Ticket Times:
Slow start to lunch today, we did go on a small wait around 12:30 but we quickly come off of it by 1pm. We had a walk in 10 top towards the end of service. Cut down to just CLs at 1:40. Ticket times were great and all plates went out looking great.
Specials: n/a
3 Staff members that stood out (why/how):
Annie F trained with Sophia and she said she did great, asking lots of questions!
Angela trained with John H at FR. She told me that the shift helped her alot to put a picture with a name and that it helped her studying.
Any VIP's in?
Rod P. -film programmer friend of Devin
Comps& Void Detail:
F&F-Rod P sent out 3 zato-ichi $10.50
Server misring- Cindy thought the guest ordered katsu teishoku but they meant Katsu don
Ecard comp- $100 per Chelsea
Kome bucks- $20 Grand Open
R&M needs:
86'd items/ need more:
Tuesday, January 16, 2018
Monday PM Recap 1/15/18
Written By: Chelsea
LY Dinner Sales: $5639
TY Dinner Sales: $8150
+/- : 45% or $2511 over LY
Dinner Covers: 263
Avg PPA: $30.99
Weather: started out not bad, but got cold and windy towards closing with rain as well.
Special events?: UT game, night before weatherpocalypse 2018
Who worked: Patrick, Kelly D, Kelly S, Mandy, Clair CL, Krystin and Camacho Bar, Hiroe FR, Jake SA, Annie and Megan Host.
Flow of Business, Cuts and Ticket Times: Started out with a line at the door and the rest of the folks followed right after. Totally full by 5:20, including every seat at the sushi bar. Will the weeknight closers be scheduled to come in at opening? It's tough having to go around and reassign every party at the sushi bar to servers that have been quadruple sat. Anyway, the wait hit 45m - 1hr right off the bat, and stayed about there most of the night until around 8-8:15 or so. It went down to 30m by 8:30, and then we were off the wait by 9 but had a few parties trickle in afterward, some put us back on a wait but only for about 5 mins each or so. Went 2 on at 9:15, cut Annie then as well. Ticket times were actually mostly good, aside from server errors.
Specials: none
3 Staff members that stood out (why/how):
- Jake is a machine. He was so fast most of the night, it was crazy (which ended up with an error listed below). I'd look up to a table that was up as of a couple mins before and it'd already be reset. He got stuck a couple times when 3-5 tables would get up all at once, but everyone else was helping him out as best they could. I did see some crumbs left on one table early on and let him know to keep an eye out for it, and then there wasn't another crumb the rest of the night. Really impressed with him tonight.
- Kazu let me know that the rice cooker wasn't cleaned from lunch again, he said it was Johnny that was the lunch closer. Just a note since it happened the other day/night.
- Clair came in at her correct time and caught two seats at the sushi bar that had been reassigned to the Bar before she got there but there was some miscommunication and they didn't get to the two people. She got them set up and let me know, and I asked her to let me know what their check was so I could take something off of it when they were done as an apology. About 20-30 mins later they were gone, and I asked Clair if she'd separated anything off or had Leary do it and she said no, she thought I had already taken care of something, but she hadn't told me when they were done or even close. When I told her about this, she was just like "oh whatever, they seemed cool about it." Thankfully I had already apologized to the table earlier when dropping off some rolls and they were super understanding, but I asked Clair at the end of the night to be more attentive to these things and be a bit more service oriented when service issues come up. She had another similar instance that I can't recall at this time.
- Megan was 35 minutes late, she has a write up in her folder. She misread her schedule and didn't think she was scheduled to work today. Annie did a great job getting the first pop seated and also when she was cocktailing while hosting alone waiting for Megan to arrive.
- Just a note, had a guy call and say that his friends were in here and it was his friend's birthday and he wanted to pay for her tab. He gave me a name I couldn't find and I said sorry but he was welcome to come in and pay for something for them. He called back a little later and said he found out where they were sitting in the restaurant because he got a hold of the person who was there who's birthday it was not. He asked me if he could pay their check over the phone with a credit card and I wasn't really comfortable with it but he kept pushing on it so I said fine. His name was Andrew, phone number 512-660-1514, and the slip is on my checkout. Let me know if this is not ok in the future.
Any VIP's in? Kaya, Kenta (separately with friends), Devin's friend Chris, SIN folks listed below.
Comps& Void Detail: Void Salmon Kama, it was 86'd. Recovery 2 glasses of snow maiden, the couple was outside smoking cigarettes and Jake didn't know and bussed their table but all that was left was about 1/4 bottle of snow maiden which he had thrown out. FNF 2x Zatoichi for Devin's friends, Birthday Zatoichi for a kid that was really into sushi but hadn't had any seared pieces and loved it, Guest Changed Mind Spicy Miso, they meant Veggie. Guest Changed Mind Alone Together, DNL Oolong-Hi, Leary said customer didn't like it. DNL Mango Jango, customer said it was too sweet. Recovery Salmon Skin handroll and 2x Duck FoieGras, Bar forgot to ring them in and the customers didn't receive them until like 50m so Leary took them off their bill. Server Misring Tobiko add quail egg, it was a double ring. Owner Comp for Kenta, Owner Comp for Kaya, Server Payout for a tip for both of those tables, Kome Bucks leftover from a Gift Card? it was from this summer. SIN for Lenoir, 3x Birthday Desserts, SIN for Hotel San Jose, SIN for Bouldin Creek, SIN for Alamo Drafthouse, SIN for Waller Creek Bar (i forgot exactly what its called), FOH Error Seaweed Salad, Bar forgot to run it and customer didn't point it out until the check. $10 Grand Opening Kome Bucks. Void 3x seaweed salad, it was the end of the night and we were out of preportioned ones and the rest was all frozen.
When items are voided, it doesn't show up on the check anymore so it's hard to save those receipts/remember what the item was. Is there a better way to do this? For example, there are 4 miso soups voided by Leary, but I don't have a slip or know how to get one for those to match up on the audit sheet.
R&M needs: the plastic holder for the hose outside that connects the hose on the wall to the hose spinny holder (home depot calls it a hose caddy?) broke off and the bar was unable to get the hose working to spray down the mats.
86'd items/ need more: Salmon kama, hamachi kama, yakitori, karaage for employees.
LY Dinner Sales: $5639
TY Dinner Sales: $8150
+/- : 45% or $2511 over LY
Dinner Covers: 263
Avg PPA: $30.99
Weather: started out not bad, but got cold and windy towards closing with rain as well.
Special events?: UT game, night before weatherpocalypse 2018
Who worked: Patrick, Kelly D, Kelly S, Mandy, Clair CL, Krystin and Camacho Bar, Hiroe FR, Jake SA, Annie and Megan Host.
Flow of Business, Cuts and Ticket Times: Started out with a line at the door and the rest of the folks followed right after. Totally full by 5:20, including every seat at the sushi bar. Will the weeknight closers be scheduled to come in at opening? It's tough having to go around and reassign every party at the sushi bar to servers that have been quadruple sat. Anyway, the wait hit 45m - 1hr right off the bat, and stayed about there most of the night until around 8-8:15 or so. It went down to 30m by 8:30, and then we were off the wait by 9 but had a few parties trickle in afterward, some put us back on a wait but only for about 5 mins each or so. Went 2 on at 9:15, cut Annie then as well. Ticket times were actually mostly good, aside from server errors.
Specials: none
3 Staff members that stood out (why/how):
- Jake is a machine. He was so fast most of the night, it was crazy (which ended up with an error listed below). I'd look up to a table that was up as of a couple mins before and it'd already be reset. He got stuck a couple times when 3-5 tables would get up all at once, but everyone else was helping him out as best they could. I did see some crumbs left on one table early on and let him know to keep an eye out for it, and then there wasn't another crumb the rest of the night. Really impressed with him tonight.
- Kazu let me know that the rice cooker wasn't cleaned from lunch again, he said it was Johnny that was the lunch closer. Just a note since it happened the other day/night.
- Clair came in at her correct time and caught two seats at the sushi bar that had been reassigned to the Bar before she got there but there was some miscommunication and they didn't get to the two people. She got them set up and let me know, and I asked her to let me know what their check was so I could take something off of it when they were done as an apology. About 20-30 mins later they were gone, and I asked Clair if she'd separated anything off or had Leary do it and she said no, she thought I had already taken care of something, but she hadn't told me when they were done or even close. When I told her about this, she was just like "oh whatever, they seemed cool about it." Thankfully I had already apologized to the table earlier when dropping off some rolls and they were super understanding, but I asked Clair at the end of the night to be more attentive to these things and be a bit more service oriented when service issues come up. She had another similar instance that I can't recall at this time.
- Megan was 35 minutes late, she has a write up in her folder. She misread her schedule and didn't think she was scheduled to work today. Annie did a great job getting the first pop seated and also when she was cocktailing while hosting alone waiting for Megan to arrive.
- Just a note, had a guy call and say that his friends were in here and it was his friend's birthday and he wanted to pay for her tab. He gave me a name I couldn't find and I said sorry but he was welcome to come in and pay for something for them. He called back a little later and said he found out where they were sitting in the restaurant because he got a hold of the person who was there who's birthday it was not. He asked me if he could pay their check over the phone with a credit card and I wasn't really comfortable with it but he kept pushing on it so I said fine. His name was Andrew, phone number 512-660-1514, and the slip is on my checkout. Let me know if this is not ok in the future.
Any VIP's in? Kaya, Kenta (separately with friends), Devin's friend Chris, SIN folks listed below.
Comps& Void Detail: Void Salmon Kama, it was 86'd. Recovery 2 glasses of snow maiden, the couple was outside smoking cigarettes and Jake didn't know and bussed their table but all that was left was about 1/4 bottle of snow maiden which he had thrown out. FNF 2x Zatoichi for Devin's friends, Birthday Zatoichi for a kid that was really into sushi but hadn't had any seared pieces and loved it, Guest Changed Mind Spicy Miso, they meant Veggie. Guest Changed Mind Alone Together, DNL Oolong-Hi, Leary said customer didn't like it. DNL Mango Jango, customer said it was too sweet. Recovery Salmon Skin handroll and 2x Duck FoieGras, Bar forgot to ring them in and the customers didn't receive them until like 50m so Leary took them off their bill. Server Misring Tobiko add quail egg, it was a double ring. Owner Comp for Kenta, Owner Comp for Kaya, Server Payout for a tip for both of those tables, Kome Bucks leftover from a Gift Card? it was from this summer. SIN for Lenoir, 3x Birthday Desserts, SIN for Hotel San Jose, SIN for Bouldin Creek, SIN for Alamo Drafthouse, SIN for Waller Creek Bar (i forgot exactly what its called), FOH Error Seaweed Salad, Bar forgot to run it and customer didn't point it out until the check. $10 Grand Opening Kome Bucks. Void 3x seaweed salad, it was the end of the night and we were out of preportioned ones and the rest was all frozen.
When items are voided, it doesn't show up on the check anymore so it's hard to save those receipts/remember what the item was. Is there a better way to do this? For example, there are 4 miso soups voided by Leary, but I don't have a slip or know how to get one for those to match up on the audit sheet.
R&M needs: the plastic holder for the hose outside that connects the hose on the wall to the hose spinny holder (home depot calls it a hose caddy?) broke off and the bar was unable to get the hose working to spray down the mats.
86'd items/ need more: Salmon kama, hamachi kama, yakitori, karaage for employees.
Monday, January 15, 2018
Mon AM Recap 1/15/18
Written By: Devin Steuerwald
LY Lunch Sales: 2507.00
TY Lunch Sales: 3672.00
+/- : +1165.00, +46%
Lunch Covers: 183
Avg PPA: 20.07
Previous Days Labor: 24%
Previous Days Comps: 6%
Controllable Comps: 2.87%
Weather: Cloudy currently, the high will be 68 with a low of 28
Special events?: MLK Day
Who worked: Johnny CL1, Zayn CL2 training Annie, Kelly S, Pat, Naoto Bar, Britt H1, Jake SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Slow start to a busy day. we went on a wait by 12 and stayed on the wait till about 2:30 when we sat our last table from the wait list. we had a few larger parties waiting to seat at the end of service. Leary helped out at the host stand today so i didn't need to go up there very often. Ticket times were great, and all plates went out looking great. No cuts were made today.
We ordered pizza due to volume of business.
Specials:n/a
3 Staff members that stood out (why/how):
Zayn did a great job training Annie, glad to see him moving on up!
Any VIP's in?
robb som
Comps& Void Detail:
Spill- Kirin light (broke when it was being put away)
$40 in kome bucks from GO
$25 in kome bucks for an old mercury GC
R&M needs:
86'd items/ need more:
toro
o-toro
LY Lunch Sales: 2507.00
TY Lunch Sales: 3672.00
+/- : +1165.00, +46%
Lunch Covers: 183
Avg PPA: 20.07
Previous Days Labor: 24%
Previous Days Comps: 6%
Controllable Comps: 2.87%
Weather: Cloudy currently, the high will be 68 with a low of 28
Special events?: MLK Day
Who worked: Johnny CL1, Zayn CL2 training Annie, Kelly S, Pat, Naoto Bar, Britt H1, Jake SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Slow start to a busy day. we went on a wait by 12 and stayed on the wait till about 2:30 when we sat our last table from the wait list. we had a few larger parties waiting to seat at the end of service. Leary helped out at the host stand today so i didn't need to go up there very often. Ticket times were great, and all plates went out looking great. No cuts were made today.
We ordered pizza due to volume of business.
Specials:n/a
3 Staff members that stood out (why/how):
Zayn did a great job training Annie, glad to see him moving on up!
Any VIP's in?
robb som
Comps& Void Detail:
Spill- Kirin light (broke when it was being put away)
$40 in kome bucks from GO
$25 in kome bucks for an old mercury GC
R&M needs:
86'd items/ need more:
toro
o-toro
Sunday, January 14, 2018
Sunday PM 1/14/18 recap
Written By: Dusten
LY Dinner Sales: 4512
TY Dinner Sales: 8576 (<--doesn't reflect catering sales)
I put the Swim Team catering sales into the checkout spreadsheet, but adjusted it so there was no tip-outs calculated from it. They paid cash for their meal and the catering. I'm paperclipping that cash separate from the other deposit, but both are located in the Sunday slot.
+/- : 90% over LY, +$4064
Dinner Covers: 278
Avg PPA: 30.85
Weather: Super nice. Sunny 60's during the day and 40's at night.
Special events?: 3 day weekend, MLK day eve.
Who worked: Kelly D, Zayn, cindy, Krystin, CL1, Clair CLr, Camacho and Grace at BAr, Brennan FR, Beorn SA, Annie Cktly, Melody and Megan Hosting.
Flow of Business, Cuts and Ticket Times: Busy night. Typical Sunday early rush combined with 3 day holiday weekend business. We were on a wait most of the night- from just before 6pm until about 9:50pm. I made cuts at about 9:30 when there were only a few small parties waiting. Had a takoyaki go out that was still frozen in the center. This was just after the initial big rush, so possibly a lot of fry tickets and a lower oil temp was the cause. Still a good idea to monitor the oil temperature regularly.
In addition to the Swim team we had 2x 8-tops walk in at about the same time. One was seated much sooner than the other, but both were well within quote times. Overall it was a smooth night with minimal mistakes. Guests were all pretty happy tonight. Commendable performance by the entire staff.
Specials:
3 Staff members that stood out (why/how): Had to shoo Clair away from the drink well a couple of times tonight. Once she was conversing with customers she knew sitting at 103/104... for a whiiillle. Rather than running her food while she socialized, I went over to the bar and let her know she had sushi up. Another time she was waiting for a drink she'd forgotten to ring in. I told her I'd run it when it came up and to please go elsewhere. The same couple she was talking with earlier were still there.
Kelly Dobbins does a little bit of corner cutting here and there when she is weeded. I noticed a couple of short-stacks of dirty dishes, once at the front server station and once at the soy sauce station. Both times I watched to see who would pick them up. Both times it was her catching up to herself. i didn't observe her too closely Saturday night, but she was very helpful while closing with me. Maybe just an issue of needing a tray or better time management?
Not sure who the weak link is on the sushi rolls, but I noticed a few that didn't look too great. Peter helped to repair them.
Kazu brought to my attention that John H, our lunch closer did not take the kitchen rice out as part of his closing duties today. Something to mention for him to consider if he wants to be given the heavier shifts.
Any VIP's in? Japanese Swim Team.
Dennis and Sarah Ann (Roosevelt Room)
Brent- I think he worked at Kome or Daruma in the past?
Camacho's buddy- Director of Museum of Human Achievement. Annie is also friends with him.
Comps& Void Detail: 2 eringi- Clair somehow doesn't know we haven't had eringi for months. A table ordered two pieces and got the sansai. They weren't crazy about not getting what they were expecting. Server misring. Can we just pull the button entirely?
FNF 2x King Salmon for Dennis, Roosevelt Room owner.
FNF 2 Zato pieces for Camacho's (also Annie's) friend.
Takoyaki kitchen error- still frozen
Server misring Miso ramen. Table ordered Vegan Miso- this is one of those things that needs to be clarified by the server in the moment with the table. Like Tonkatsu or Tonkotsu, Go-go or Ko-ko. Second time Zayn made this same mistake last Sunday.
Owner Comp for Swim team drinks.
2 separate bday taiyaki's
$15 Kome bucks from Grand opening.
ANA discount.
R&M needs:
86'd items/ need more:hangar steak for rolls. All uni's. Duck breast.
LY Dinner Sales: 4512
TY Dinner Sales: 8576 (<--doesn't reflect catering sales)
I put the Swim Team catering sales into the checkout spreadsheet, but adjusted it so there was no tip-outs calculated from it. They paid cash for their meal and the catering. I'm paperclipping that cash separate from the other deposit, but both are located in the Sunday slot.
+/- : 90% over LY, +$4064
Dinner Covers: 278
Avg PPA: 30.85
Weather: Super nice. Sunny 60's during the day and 40's at night.
Special events?: 3 day weekend, MLK day eve.
Who worked: Kelly D, Zayn, cindy, Krystin, CL1, Clair CLr, Camacho and Grace at BAr, Brennan FR, Beorn SA, Annie Cktly, Melody and Megan Hosting.
Flow of Business, Cuts and Ticket Times: Busy night. Typical Sunday early rush combined with 3 day holiday weekend business. We were on a wait most of the night- from just before 6pm until about 9:50pm. I made cuts at about 9:30 when there were only a few small parties waiting. Had a takoyaki go out that was still frozen in the center. This was just after the initial big rush, so possibly a lot of fry tickets and a lower oil temp was the cause. Still a good idea to monitor the oil temperature regularly.
In addition to the Swim team we had 2x 8-tops walk in at about the same time. One was seated much sooner than the other, but both were well within quote times. Overall it was a smooth night with minimal mistakes. Guests were all pretty happy tonight. Commendable performance by the entire staff.
3 Staff members that stood out (why/how): Had to shoo Clair away from the drink well a couple of times tonight. Once she was conversing with customers she knew sitting at 103/104... for a whiiillle. Rather than running her food while she socialized, I went over to the bar and let her know she had sushi up. Another time she was waiting for a drink she'd forgotten to ring in. I told her I'd run it when it came up and to please go elsewhere. The same couple she was talking with earlier were still there.
Kelly Dobbins does a little bit of corner cutting here and there when she is weeded. I noticed a couple of short-stacks of dirty dishes, once at the front server station and once at the soy sauce station. Both times I watched to see who would pick them up. Both times it was her catching up to herself. i didn't observe her too closely Saturday night, but she was very helpful while closing with me. Maybe just an issue of needing a tray or better time management?
Not sure who the weak link is on the sushi rolls, but I noticed a few that didn't look too great. Peter helped to repair them.
Kazu brought to my attention that John H, our lunch closer did not take the kitchen rice out as part of his closing duties today. Something to mention for him to consider if he wants to be given the heavier shifts.
Any VIP's in? Japanese Swim Team.
Dennis and Sarah Ann (Roosevelt Room)
Brent- I think he worked at Kome or Daruma in the past?
Camacho's buddy- Director of Museum of Human Achievement. Annie is also friends with him.
Comps& Void Detail: 2 eringi- Clair somehow doesn't know we haven't had eringi for months. A table ordered two pieces and got the sansai. They weren't crazy about not getting what they were expecting. Server misring. Can we just pull the button entirely?
FNF 2x King Salmon for Dennis, Roosevelt Room owner.
FNF 2 Zato pieces for Camacho's (also Annie's) friend.
Takoyaki kitchen error- still frozen
Server misring Miso ramen. Table ordered Vegan Miso- this is one of those things that needs to be clarified by the server in the moment with the table. Like Tonkatsu or Tonkotsu, Go-go or Ko-ko. Second time Zayn made this same mistake last Sunday.
Owner Comp for Swim team drinks.
2 separate bday taiyaki's
$15 Kome bucks from Grand opening.
ANA discount.
R&M needs:
86'd items/ need more:hangar steak for rolls. All uni's. Duck breast.
Sunday AM Recap 1/4/18
Written By: Leary
LY Lunch Sales: 2802
TY Lunch Sales: 3413
+/- : +611, +22%
Lunch Covers: 173
Avg PPA: 19.73
Previous Days Labor: 19%
Previous Days Comps: 6%
Controllable Comps: 3.87%
Weather: Sunny with chill
Special events?:
Who worked:
Kelly, Zayn, Kelly S, John, Mandy Cl, Naoto Bar, Beorn SA, Veronica & Alyssa H
Flow of Business, Cuts and Ticket Times:
Steady and smooth today, but not filled up all the way. First hour was really slow, but we were mostly by 1230. Stayed steady until after 2 and then died off. Only 1 table came in after 230.
Specials:
3 Staff members that stood out (why/how):
-I talked to Kelly D about her pre-bussing at the end of the shift. I let her her know it's pretty unacceptable, and putting an unnecessary strain on the SA. She said she improve it. Let's all stay on her until it improves.
-John was extremely helpful throughout the shift.
-Zayn is such a workhorse and always has such a good attitude.
Any VIP's in?
-Steve from Barflys
Comps& Void Detail:
-2 ANA Discounts
-$25 Kome Bucks
-FNF for Steve
R&M needs:
86'd items/ need more:
LY Lunch Sales: 2802
TY Lunch Sales: 3413
+/- : +611, +22%
Lunch Covers: 173
Avg PPA: 19.73
Previous Days Labor: 19%
Previous Days Comps: 6%
Controllable Comps: 3.87%
Weather: Sunny with chill
Special events?:
Who worked:
Kelly, Zayn, Kelly S, John, Mandy Cl, Naoto Bar, Beorn SA, Veronica & Alyssa H
Flow of Business, Cuts and Ticket Times:
Steady and smooth today, but not filled up all the way. First hour was really slow, but we were mostly by 1230. Stayed steady until after 2 and then died off. Only 1 table came in after 230.
Specials:
3 Staff members that stood out (why/how):
-I talked to Kelly D about her pre-bussing at the end of the shift. I let her her know it's pretty unacceptable, and putting an unnecessary strain on the SA. She said she improve it. Let's all stay on her until it improves.
-John was extremely helpful throughout the shift.
-Zayn is such a workhorse and always has such a good attitude.
Any VIP's in?
-Steve from Barflys
Comps& Void Detail:
-2 ANA Discounts
-$25 Kome Bucks
-FNF for Steve
R&M needs:
86'd items/ need more:
Saturday PM Recap 1/13/18
Written By: Chelsea
LY Dinner Sales: $7364 (it was wrong in the P&L so I updated it from last year's blog)
TY Dinner Sales: $10958
+/- : $3324 or 44% over LY
Dinner Covers: 317
Avg PPA: $34.57
Weather: cold AF! 36 degrees right now!
Special events?:
Who worked: Clair, John H, Mandy, Zayn, Kelly D and Dusten CL, Annie Cktl, Hiroe training Angela FR, Beorn and Jake SA, Megan and Veronica Host, Naoto and Camacho bar.
Flow of Business, Cuts and Ticket Times: It was a pretty smooth night overall! Didn't have a line at the door that was too big but everyone came within that first 30 mins and we were full by 5:25. By 5:35 the wait was already 45m and had 24 people on it. By 6:20, it was already 1 hr 15m to 1 hr 30m, as there was a 10, a 6, and a few 5 tops on the wait. Stayed at 1 hr 15m until 8:30, when it started to dwindle slightly. By 9 pm it was just 45m - 1 hr, 9:30 40m, and we were off the wait just around 10:15, went 2 on and cut Annie and Veronica. Ticket times were good, rolls hit 30m at one point but there were no complaints or comps needed for those. Everything was spaced out pretty well.
Specials:
3 Staff members that stood out (why/how):
- Jacob wasn't feeling well so he asked to go home early. Beorn was feeling good so he was fine to take over the rest of the shift.
- John did better than usual tonight with the one slip up on the Espolon listed below but it was small. He asked how he did at the end of the night and I let him know he did well. He asked to get more weekend night shifts because he has seen newer servers get weekend night shifts and he doesn't, said he was on tonight only because he covered a shift.
- Everyone else was on point as well and working together. Mandy had great prebussing.
- Vince asked me to put in Devin C's hours for the kitchen from Thursday so I did.
Any VIP's in? Yellow Jacket Alison and sister, Olivia and her husband's name is escaping me, some familiar faces but none I can put a name to.
Comps& Void Detail: Guest Changed Mind Asahi, the guest thought it was going to be Sapporo cause he was "thinking of the one with the black label" but I just realized I forgot to print that ticket. Server Misring Espolon Cranberry, John didn't notice until it hit the table that he had rung that in instead of Espolon Grapefruit. Kome Bucks from Mandy, Kome Bucks from Alison, Kome Bucks from Jesse Garcia who had the cancelled party on the day of the employee party, FOH error Philly, the ink was being changed on the sushi bar printer and 2 tickets didn't have the table listed, Dusten ran the roll to the wrong table and had to get a remake for the table that should have received it. 3 Birthday Desserts. There's a Spill that's on the comps report from Naoto that I didn't do and am not aware of. Not sure what it is and he is gone at this point.
R&M needs: sanban lowboy left door is loose. If one of the doors is closed, the other won't close, but if the other door is closed first, then both will close if that makes sense. Check the top left of the left hand door.
86'd items/ need more: Kirin, Toro nigiri, sm bottles Bride of Fox
LY Dinner Sales: $7364 (it was wrong in the P&L so I updated it from last year's blog)
TY Dinner Sales: $10958
+/- : $3324 or 44% over LY
Dinner Covers: 317
Avg PPA: $34.57
Weather: cold AF! 36 degrees right now!
Special events?:
Who worked: Clair, John H, Mandy, Zayn, Kelly D and Dusten CL, Annie Cktl, Hiroe training Angela FR, Beorn and Jake SA, Megan and Veronica Host, Naoto and Camacho bar.
Flow of Business, Cuts and Ticket Times: It was a pretty smooth night overall! Didn't have a line at the door that was too big but everyone came within that first 30 mins and we were full by 5:25. By 5:35 the wait was already 45m and had 24 people on it. By 6:20, it was already 1 hr 15m to 1 hr 30m, as there was a 10, a 6, and a few 5 tops on the wait. Stayed at 1 hr 15m until 8:30, when it started to dwindle slightly. By 9 pm it was just 45m - 1 hr, 9:30 40m, and we were off the wait just around 10:15, went 2 on and cut Annie and Veronica. Ticket times were good, rolls hit 30m at one point but there were no complaints or comps needed for those. Everything was spaced out pretty well.
Specials:
3 Staff members that stood out (why/how):
- Jacob wasn't feeling well so he asked to go home early. Beorn was feeling good so he was fine to take over the rest of the shift.
- John did better than usual tonight with the one slip up on the Espolon listed below but it was small. He asked how he did at the end of the night and I let him know he did well. He asked to get more weekend night shifts because he has seen newer servers get weekend night shifts and he doesn't, said he was on tonight only because he covered a shift.
- Everyone else was on point as well and working together. Mandy had great prebussing.
- Vince asked me to put in Devin C's hours for the kitchen from Thursday so I did.
Any VIP's in? Yellow Jacket Alison and sister, Olivia and her husband's name is escaping me, some familiar faces but none I can put a name to.
Comps& Void Detail: Guest Changed Mind Asahi, the guest thought it was going to be Sapporo cause he was "thinking of the one with the black label" but I just realized I forgot to print that ticket. Server Misring Espolon Cranberry, John didn't notice until it hit the table that he had rung that in instead of Espolon Grapefruit. Kome Bucks from Mandy, Kome Bucks from Alison, Kome Bucks from Jesse Garcia who had the cancelled party on the day of the employee party, FOH error Philly, the ink was being changed on the sushi bar printer and 2 tickets didn't have the table listed, Dusten ran the roll to the wrong table and had to get a remake for the table that should have received it. 3 Birthday Desserts. There's a Spill that's on the comps report from Naoto that I didn't do and am not aware of. Not sure what it is and he is gone at this point.
R&M needs: sanban lowboy left door is loose. If one of the doors is closed, the other won't close, but if the other door is closed first, then both will close if that makes sense. Check the top left of the left hand door.
86'd items/ need more: Kirin, Toro nigiri, sm bottles Bride of Fox
Saturday, January 13, 2018
Saturday AM Recap 1/13/18
Written By: Leary
LY Lunch Sales: 2802
TY Lunch Sales: 4111
+/- : +1309, +47%
Lunch Covers: 199
Avg PPA: 20.66
Previous Days Labor: 21%
Previous Days Comps: 6%
Controllable Comps: 1.76%
Weather: Sunny and a little chilly
Special events?:
Who worked:
John H, Krystin, Sophia, Patrick, Kelly, Johnny Cl, Alyssa & Veronica H, Hiroe FR, Beorn SA
Flow of Business, Cuts and Ticket Times:
Steady Saturday, but the pop was pretty short. We filled up around noon, but didn't hit a wait until around 1. Had a pretty good pop between 1-2 and hit a 30 minute wait. Started to taper off after 2, and the last 30 minutes was oddly slow. Ticket times were solid throughout the shift. No guest issues. Pretty smooth all in all.
I moved around the tables a bit in the party room. I think it works a little better. I'm going to see how today and tomorrow go before changing all the floor charts again.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
John
Comps& Void Detail:
-$35 in Kome Bucks
-Owner Comp for Kaya and friend
-Server Misring for a Curry that was rang in with the wrong protein by John. Remake was made quickly
-2 Bday desserts
R&M needs:
86'd items/ need more:
LY Lunch Sales: 2802
TY Lunch Sales: 4111
+/- : +1309, +47%
Lunch Covers: 199
Avg PPA: 20.66
Previous Days Labor: 21%
Previous Days Comps: 6%
Controllable Comps: 1.76%
Weather: Sunny and a little chilly
Special events?:
Who worked:
John H, Krystin, Sophia, Patrick, Kelly, Johnny Cl, Alyssa & Veronica H, Hiroe FR, Beorn SA
Flow of Business, Cuts and Ticket Times:
Steady Saturday, but the pop was pretty short. We filled up around noon, but didn't hit a wait until around 1. Had a pretty good pop between 1-2 and hit a 30 minute wait. Started to taper off after 2, and the last 30 minutes was oddly slow. Ticket times were solid throughout the shift. No guest issues. Pretty smooth all in all.
I moved around the tables a bit in the party room. I think it works a little better. I'm going to see how today and tomorrow go before changing all the floor charts again.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
John
Comps& Void Detail:
-$35 in Kome Bucks
-Owner Comp for Kaya and friend
-Server Misring for a Curry that was rang in with the wrong protein by John. Remake was made quickly
-2 Bday desserts
R&M needs:
86'd items/ need more:
Friday PM Recap 1/12/18
Written By: Leary
LY Dinner Sales: 7631
TY Dinner Sales: 10544
+/- : +2913, +38%
Dinner Covers: 300
Avg PPA: 35.15
Weather: Clear skies and chilly
Special events?:
Who worked:
Zayn, Sophia, Kelly S, Lindsey, Krystin, Dusten Cl, Beorn & Jake SA, Megan & Melody H,
Brennan Tr Angela FR, Alyssa Cktl, Johnny and Jason Bar, Annie at the sushi expo
Flow of Business, Cuts and Ticket Times:
Only a couple of tables waiting when we opened the doors. Slow trickle at first, but quickly hit a wait by 6. By 7 we were quoting 1:30 - 1:45. Lots of larger walk ins that pushed the wait up. Several tables sat and then would mention it was going to 5 or 6. Also had our last 8pm reservation on a Friday tonight which held up the wait as well. We hit that point of the night around 830 where every name we texted was gone. Started dying off a little earlier than normal. By 930 we just had an 8-top and a 2 5-tops waiting. Sat the last 2 5-tops on the wait a little after 10. Cut Jake, Alyssa, and Megan at 10. Only a couple tables came in the last 45 minutes.
Had an issue with our first reservation that was originally a 15-top. They told Kelly it was going to be 13. They hadn't order food yet so I went and asked if we could pull the 2-top, and rearrange the tables. Not an odd request with the circumstances, and not anything I've ever gotten push back from before. They were instantly concerned about not having enough space. I tried to explain there should be plenty of space, and that we typically go on hour plus waits on a Friday, and I was doing my best to accommodate everyone in the restaurant, but they were not being very understanding, and told me I was starting off their dinner on a very stressful note. I apologized for stressing them out, and asked them to let the server know if we could pull the table. They ended up telling Kelly we could have, and apologized.
Specials:
3 Staff members that stood out (why/how):
-Angela did well with her food running train. Asked a lot of questions, and seems to be learning quickly.
Any VIP's in?
Jason and Susan
Comps& Void Detail:
-Spill for a Kirin that was dropped, and 2 Thai the room togethers that were made incorrectly.
-Guest Changed Mind for 2 Miso Ramens for a table that wanted Vegan Ramens
-Bday Comp
R&M needs:
-One of the heaters went out tonight. Tried to get it working for awhile, but we started getting busy and I gave up. I'll check it out again in the morning, but it might be done-zo.
-We need blinds and tinting pretty badly. It seems like the angle of the sun is getting worse every day.
-Juicer broke today. Smelled like the engine was burned up. The kitchen was using it, and the bar grabbed it and it was DOA.
86'd items/ need more:
LY Dinner Sales: 7631
TY Dinner Sales: 10544
+/- : +2913, +38%
Dinner Covers: 300
Avg PPA: 35.15
Weather: Clear skies and chilly
Special events?:
Who worked:
Zayn, Sophia, Kelly S, Lindsey, Krystin, Dusten Cl, Beorn & Jake SA, Megan & Melody H,
Brennan Tr Angela FR, Alyssa Cktl, Johnny and Jason Bar, Annie at the sushi expo
Flow of Business, Cuts and Ticket Times:
Only a couple of tables waiting when we opened the doors. Slow trickle at first, but quickly hit a wait by 6. By 7 we were quoting 1:30 - 1:45. Lots of larger walk ins that pushed the wait up. Several tables sat and then would mention it was going to 5 or 6. Also had our last 8pm reservation on a Friday tonight which held up the wait as well. We hit that point of the night around 830 where every name we texted was gone. Started dying off a little earlier than normal. By 930 we just had an 8-top and a 2 5-tops waiting. Sat the last 2 5-tops on the wait a little after 10. Cut Jake, Alyssa, and Megan at 10. Only a couple tables came in the last 45 minutes.
Had an issue with our first reservation that was originally a 15-top. They told Kelly it was going to be 13. They hadn't order food yet so I went and asked if we could pull the 2-top, and rearrange the tables. Not an odd request with the circumstances, and not anything I've ever gotten push back from before. They were instantly concerned about not having enough space. I tried to explain there should be plenty of space, and that we typically go on hour plus waits on a Friday, and I was doing my best to accommodate everyone in the restaurant, but they were not being very understanding, and told me I was starting off their dinner on a very stressful note. I apologized for stressing them out, and asked them to let the server know if we could pull the table. They ended up telling Kelly we could have, and apologized.
Specials:
3 Staff members that stood out (why/how):
-Angela did well with her food running train. Asked a lot of questions, and seems to be learning quickly.
Any VIP's in?
Jason and Susan
Comps& Void Detail:
-Spill for a Kirin that was dropped, and 2 Thai the room togethers that were made incorrectly.
-Guest Changed Mind for 2 Miso Ramens for a table that wanted Vegan Ramens
-Bday Comp
R&M needs:
-One of the heaters went out tonight. Tried to get it working for awhile, but we started getting busy and I gave up. I'll check it out again in the morning, but it might be done-zo.
-We need blinds and tinting pretty badly. It seems like the angle of the sun is getting worse every day.
-Juicer broke today. Smelled like the engine was burned up. The kitchen was using it, and the bar grabbed it and it was DOA.
86'd items/ need more:
Friday, January 12, 2018
Friday AM Recap 1/12/18
Written By: Devin Steuerwald
LY Lunch Sales: 2618.00
TY Lunch Sales: 3159.00
+/- : +541.00, +21%
Lunch Covers: 148
Avg PPA: 21.34
Previous Days Labor: 26%
Previous Days Comps: 9%
Controllable Comps: 4.60%
Weather: Sunny today, it's currently 39; the high today will be 58
Special events?: n/a
Who worked: Clair CL1, Sophia CL2, Zayn, Kelly D, John H, Cindy, Alyssa H2, Veronica H1, Beron SA, Brennan FR
Flow of Business, Cuts and Ticket Times:
Very slow for a friday lunch, we took a while to fill up and didn't go on a wait till about 12:30. The wait only got up to a few tables before we cleared it and went off the wait at 12:50. Cut my H2 since she was on a double and cut Zayn and Sophia for the same reason and closed 4 on. All ticket times were great with no issues at all and all plates went out looking great!
Japanese swim team bento box order went out without any add ons or issues.
had a neighbor on 53rd street call and tell me that one of our guests parked in front of his house. When he went out and asked them not to park there, the guest said " screw you, you dont own the street. my taxes pay for the streets too, and I can park here" I apologized for that happening. I asked if they had a kome shirt on and he told me that it was just one of our customers not an employee. I thanked him for calling and told him unfortunately there isn't much I can do about guests parking in the street, if it was one of our employees I could make them move their car but I can not make a guest move their car. I suggested that he take this matter up with his HOA to get permitted street parking. I let him know we have rules against our staff parking on the street in front of houses. He seemed to understand and thanked me for my time.
Specials:n/a
3 Staff members that stood out (why/how):
It was really slow however there was a lot of teamwork from the entire FOH staff today, great job Team Kome!
Any VIP's in?
Brain--- friend of Take
Comps& Void Detail:
DNL- Warm Asahi draft pour
Owner Comp- Aburi Aji nigiri for Brain
Kome Bucks- $10 Grand Open
R&M needs:
Food Runner Ticket stapper snapped in half and we need a new one.
86'd items/ need more:
LY Lunch Sales: 2618.00
TY Lunch Sales: 3159.00
+/- : +541.00, +21%
Lunch Covers: 148
Avg PPA: 21.34
Previous Days Labor: 26%
Previous Days Comps: 9%
Controllable Comps: 4.60%
Weather: Sunny today, it's currently 39; the high today will be 58
Special events?: n/a
Who worked: Clair CL1, Sophia CL2, Zayn, Kelly D, John H, Cindy, Alyssa H2, Veronica H1, Beron SA, Brennan FR
Flow of Business, Cuts and Ticket Times:
Very slow for a friday lunch, we took a while to fill up and didn't go on a wait till about 12:30. The wait only got up to a few tables before we cleared it and went off the wait at 12:50. Cut my H2 since she was on a double and cut Zayn and Sophia for the same reason and closed 4 on. All ticket times were great with no issues at all and all plates went out looking great!
Japanese swim team bento box order went out without any add ons or issues.
had a neighbor on 53rd street call and tell me that one of our guests parked in front of his house. When he went out and asked them not to park there, the guest said " screw you, you dont own the street. my taxes pay for the streets too, and I can park here" I apologized for that happening. I asked if they had a kome shirt on and he told me that it was just one of our customers not an employee. I thanked him for calling and told him unfortunately there isn't much I can do about guests parking in the street, if it was one of our employees I could make them move their car but I can not make a guest move their car. I suggested that he take this matter up with his HOA to get permitted street parking. I let him know we have rules against our staff parking on the street in front of houses. He seemed to understand and thanked me for my time.
Specials:n/a
3 Staff members that stood out (why/how):
It was really slow however there was a lot of teamwork from the entire FOH staff today, great job Team Kome!
Any VIP's in?
Brain--- friend of Take
Comps& Void Detail:
DNL- Warm Asahi draft pour
Owner Comp- Aburi Aji nigiri for Brain
Kome Bucks- $10 Grand Open
R&M needs:
Food Runner Ticket stapper snapped in half and we need a new one.
86'd items/ need more:
Thursday, January 11, 2018
Thursday PM Recap 1/11/18
Written By: Devin Steuerwald
LY Dinner Sales: 5585.00
TY Dinner Sales: 7188.00
+/- : +1603.00, +29%
Dinner Covers: 230
Avg PPA: 31.25
Weather: Cold Front came through, currently its 46
Special events?:n/a
Who worked: Dusten Cl1, Sophia Cl2, Pat, John h, Zayn, Cindy, Lindsey and Naoto Bar, Patty wells CT, Alyssa H1, Angela H1 train, Melody H2, Jake SA, Beorn SA, Brennan FR.
Flow of Business, Cuts and Ticket Times:
Steady start with a small line at the door, went on a wait by 6:20. we had a few large tops ( 1 6top, 2 5 tops) all early in service. the average wait time for 2 tops was 35-40 min and for 3+ it was 45-60 min. we came off the wait by 9, cut CT, H1 and trainee, cut Ellen from her wait follow and went three on the floor. Cut zayn by 9:40 and let the closers close. Ticket times were all fast and all plate went out looking great.
We had a guest tell Cindy that her Salmon Kama was dry and overcooked. I went over and spoke with the table. I apologized and took it off their bill. It did look a little darker than normally but upon inspection it was very moist and oily. spoke with Josh as well and he told me he temp the Kama and that he wouldn't send it out if it was over.
The lady that got the bottle of soy sauce dropped on her during grand opening dinner service, came in tonight. She gave me her bill for dry cleaning and said she was fine with that amount taken off her bill. She also told me that she loved Kome and felt really bad for beorn that night.
Specials:N/a
3 Staff members that stood out (why/how):
I had a talk with Annie about staying focused while Cocktailing. She was sitting down in the lobby talking to a guest for a while. I asked her to never do this again, that if she had down time we needed her helping out, running drinks etc.
Sophia did a great job with showing Ellen around. Ellen decided to take the server job!
Angela did a great job on her first host train, i saw her asking lots of questions and helping out a lot.
Annie F. did a great job at her sushi bar expo shift, she was asking lots of questions and got a lot of explanations from Toshi!
Any VIP's in?
Elizabeth's Trainer
Ruthie and Krystin
Pat's wife
Emmett And lisa Fox- owners of Hyde Park
Jukon Wong
Holly and Steven Salinas
Comps& Void Detail:
Kome Bucks- Holiday $15
Emp day off- Pat's wife
F&F- Annie F -10.50
F&F- Annie F- 7.00
F&F- Elizabeth's trainer (3.50 bought her dessert)
F&F- Kaya called in and asked for a discount for her friends- 8.40
Server misring- Sophia rang in wrong items and items got ran to table. 6.50
FOH Error- Wrong roll got ran to table- 14.00
Server misring- Spicy tonkotsu should have been regular Dusten, 12.00
DNL- salmon Kama they said it was dry. i took it to the back and it was very moist and cooked correctly. $12.00
Emp day off- Krystin
F&F- Ruthie (with Krystin) 12.60
Kome bucks- 25.00 to cover dry cleaning from Grand opening night.
Kome bucks- 20.00 grand opening bucks
Training meal- Sophia
R&M needs:
-Hand washing sink in kitchen isn't running hot and the water pressure is very low
-Naoto cut himself on the kitchen door, where it is coming apart from the frame.
86'd items/ need more:
toro
uni box
jap. uni
LY Dinner Sales: 5585.00
TY Dinner Sales: 7188.00
+/- : +1603.00, +29%
Dinner Covers: 230
Avg PPA: 31.25
Weather: Cold Front came through, currently its 46
Special events?:n/a
Who worked: Dusten Cl1, Sophia Cl2, Pat, John h, Zayn, Cindy, Lindsey and Naoto Bar, Patty wells CT, Alyssa H1, Angela H1 train, Melody H2, Jake SA, Beorn SA, Brennan FR.
Flow of Business, Cuts and Ticket Times:
Steady start with a small line at the door, went on a wait by 6:20. we had a few large tops ( 1 6top, 2 5 tops) all early in service. the average wait time for 2 tops was 35-40 min and for 3+ it was 45-60 min. we came off the wait by 9, cut CT, H1 and trainee, cut Ellen from her wait follow and went three on the floor. Cut zayn by 9:40 and let the closers close. Ticket times were all fast and all plate went out looking great.
We had a guest tell Cindy that her Salmon Kama was dry and overcooked. I went over and spoke with the table. I apologized and took it off their bill. It did look a little darker than normally but upon inspection it was very moist and oily. spoke with Josh as well and he told me he temp the Kama and that he wouldn't send it out if it was over.
The lady that got the bottle of soy sauce dropped on her during grand opening dinner service, came in tonight. She gave me her bill for dry cleaning and said she was fine with that amount taken off her bill. She also told me that she loved Kome and felt really bad for beorn that night.
Specials:N/a
3 Staff members that stood out (why/how):
I had a talk with Annie about staying focused while Cocktailing. She was sitting down in the lobby talking to a guest for a while. I asked her to never do this again, that if she had down time we needed her helping out, running drinks etc.
Sophia did a great job with showing Ellen around. Ellen decided to take the server job!
Angela did a great job on her first host train, i saw her asking lots of questions and helping out a lot.
Annie F. did a great job at her sushi bar expo shift, she was asking lots of questions and got a lot of explanations from Toshi!
Any VIP's in?
Elizabeth's Trainer
Ruthie and Krystin
Pat's wife
Emmett And lisa Fox- owners of Hyde Park
Jukon Wong
Holly and Steven Salinas
Comps& Void Detail:
Kome Bucks- Holiday $15
Emp day off- Pat's wife
F&F- Annie F -10.50
F&F- Annie F- 7.00
F&F- Elizabeth's trainer (3.50 bought her dessert)
F&F- Kaya called in and asked for a discount for her friends- 8.40
Server misring- Sophia rang in wrong items and items got ran to table. 6.50
FOH Error- Wrong roll got ran to table- 14.00
Server misring- Spicy tonkotsu should have been regular Dusten, 12.00
DNL- salmon Kama they said it was dry. i took it to the back and it was very moist and cooked correctly. $12.00
Emp day off- Krystin
F&F- Ruthie (with Krystin) 12.60
Kome bucks- 25.00 to cover dry cleaning from Grand opening night.
Kome bucks- 20.00 grand opening bucks
Training meal- Sophia
R&M needs:
-Hand washing sink in kitchen isn't running hot and the water pressure is very low
-Naoto cut himself on the kitchen door, where it is coming apart from the frame.
86'd items/ need more:
toro
uni box
jap. uni
Thursday AM recap 1/11/18
Written By: Devin Steuerwald
LY Lunch Sales: 1905.00
TY Lunch Sales: 3017.00
+/- : +1112.00, +58%
Lunch Covers:161
Avg PPA: 18.74
Previous Days Labor: 24%
Previous Days Comps: 12%
Controllable Comps: 0.16%
Weather: Cloudy and looks like rain, with a cold front coming in.
Special events?: n/a
Who worked: Cindy CL1, Mandy CL2, Kelly D, John H, Pat, Naoto bar, Brittnay H1, Beorn SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Steady lunch but didn't go on a full wait till about 1pm. Wait only got to a few tables deep when we had a lot of tables get up. We quickly came off the wait at about 1:30. Cut John H, Pat, and the bar and went 3 on the floor. Ticket times were all good and fast. All dishes went out looking great.
We had a lot going on at the beginning of service with two catering orders being picked up and the bento box swim team order all at open. The swim team added a lot of condiments and extra rice to their order. Vince asked them if they need to add or change anything to give a little more notice so we can be prepared for it.
Specials: n/a
3 Staff members that stood out (why/how):
Naoto did great solo behind the bar, he needed a little help running food here and there but he never stopped moving.
Beorn seems well rested and in good spirits!
Any VIP's in?
som robb
Comps& Void Detail:
Kome Bucks- $25 from grand opening
R&M needs:
front door keeps coming open/not shutting all the way with the wind.
86'd items/ need more:
o toro
LY Lunch Sales: 1905.00
TY Lunch Sales: 3017.00
+/- : +1112.00, +58%
Lunch Covers:161
Avg PPA: 18.74
Previous Days Labor: 24%
Previous Days Comps: 12%
Controllable Comps: 0.16%
Weather: Cloudy and looks like rain, with a cold front coming in.
Special events?: n/a
Who worked: Cindy CL1, Mandy CL2, Kelly D, John H, Pat, Naoto bar, Brittnay H1, Beorn SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Steady lunch but didn't go on a full wait till about 1pm. Wait only got to a few tables deep when we had a lot of tables get up. We quickly came off the wait at about 1:30. Cut John H, Pat, and the bar and went 3 on the floor. Ticket times were all good and fast. All dishes went out looking great.
We had a lot going on at the beginning of service with two catering orders being picked up and the bento box swim team order all at open. The swim team added a lot of condiments and extra rice to their order. Vince asked them if they need to add or change anything to give a little more notice so we can be prepared for it.
Specials: n/a
3 Staff members that stood out (why/how):
Naoto did great solo behind the bar, he needed a little help running food here and there but he never stopped moving.
Beorn seems well rested and in good spirits!
Any VIP's in?
som robb
Comps& Void Detail:
Kome Bucks- $25 from grand opening
R&M needs:
front door keeps coming open/not shutting all the way with the wind.
86'd items/ need more:
o toro
Wednesday, January 10, 2018
Wednesday 1/10/18 PM recap
Written By: Dusten
LY Dinner Sales: 5394
TY Dinner Sales: 6926
+/- : 28% over LY, +$1532
Dinner Covers: 239
Avg PPA: 28.98
Weather: Warmer and sunnier today. High's into the low 70's
Special events?:
Who worked: Kelly D, John H, Mandy, Lindsey, Cindy CS1, Sophia CS2,
Flow of Business, Cuts and Ticket Times: Gradual build up for happy hour to a full house just after 6pm. Things dropped off a bit after 7:40 or so, but quickly picked up again at 8pm. Wait times went upwards of an hour. With Devin and Annie keeping an eye on food and sushi, I spent a bit of time at the host stand tonight just picking up some of the nuances of the new space.
This came in handy at about 7:15 as Annie (Patricia) lost her voice entirely. We worked out a system where I did most of the cocktail order taking and she'd ring things in and deliver them while Veronica ran the stand. Naoto struggled a bit with no back up at the bar at the height of service, but got things back on track pretty quickly.
There were no ticket time issues and we got a very enthusiastic compliment regarding the sushi rice from some regulars. They said it was especially good tonight. Really nice to hear that after the issues we've had.
Things slowed and we came off a wait just after 9pm. I cut John, Mandy, Kelly and both Annie's then. Left 3 on to close it down.
Specials:
3 Staff members that stood out (why/how): Jake is a pretty steady worker. He could be a bit quicker, but I'd rather him learn to do things correctly the first time and then pick up the pace as he becomes more comfortable.
Kelly D and Cindy probably gave Jake the most trouble with their prebussing- or their lack of doing so. This was fairly early in the shift, so I don't know if this continued throughout. In Cindy's defense, the messiest of her tables had kids at them, and it can be difficult if the parents don't give up on trying to get them to eat until they leave the table. I guess in Kelly's defense, she wasn't feeling very well.... but still.
Annie and I joked that her lack of voice probably kept her out of trouble with customers today. One person even asked her if her muteness was temporary or a permanent thing- in good humor of course.
Brennan was actually pretty helpful a few times with bussing and resetting tables. I think having Annie available to help run food freed him up to assist Jake a bit.
Any VIP's in? David from Daruma.
Patrick.
Rachel and Carlos.
Older couple that comes in... I think his name is John? He has a ponytail and she is shorter and blond.
Other familiar faces I can't put names to.
Friends of Annie.
Trevor from TX Sake.
Kaya and Kenta came in with Take.
Comps& Void Detail: Spill- Thai the Room- Naoto errored.
Spill- Sochu Pina- Annie training (learning drinks)
Employee Day off for David
Owner Comp for Kenta and Kaya
$10 Kome bucks from Grand Opening.
$15 Kome Bucks from Gift Card promo
Employee Day off for Patrick
DNL on crunchy dynamite- odd because it was the 2nd one they ordered.
FNF for Trevor
FNF 2x zato for Annies friends.
Seasonal Promo for Edamame
I voided a couple of side sauces struggling to remember the elaborate sequence of transferring them from Cindy to me and back to Cindy. I'll get it.
R&M needs:
86'd items/ need more:
LY Dinner Sales: 5394
TY Dinner Sales: 6926
+/- : 28% over LY, +$1532
Dinner Covers: 239
Avg PPA: 28.98
Weather: Warmer and sunnier today. High's into the low 70's
Special events?:
Who worked: Kelly D, John H, Mandy, Lindsey, Cindy CS1, Sophia CS2,
Flow of Business, Cuts and Ticket Times: Gradual build up for happy hour to a full house just after 6pm. Things dropped off a bit after 7:40 or so, but quickly picked up again at 8pm. Wait times went upwards of an hour. With Devin and Annie keeping an eye on food and sushi, I spent a bit of time at the host stand tonight just picking up some of the nuances of the new space.
This came in handy at about 7:15 as Annie (Patricia) lost her voice entirely. We worked out a system where I did most of the cocktail order taking and she'd ring things in and deliver them while Veronica ran the stand. Naoto struggled a bit with no back up at the bar at the height of service, but got things back on track pretty quickly.
There were no ticket time issues and we got a very enthusiastic compliment regarding the sushi rice from some regulars. They said it was especially good tonight. Really nice to hear that after the issues we've had.
Things slowed and we came off a wait just after 9pm. I cut John, Mandy, Kelly and both Annie's then. Left 3 on to close it down.
Specials:
3 Staff members that stood out (why/how): Jake is a pretty steady worker. He could be a bit quicker, but I'd rather him learn to do things correctly the first time and then pick up the pace as he becomes more comfortable.
Kelly D and Cindy probably gave Jake the most trouble with their prebussing- or their lack of doing so. This was fairly early in the shift, so I don't know if this continued throughout. In Cindy's defense, the messiest of her tables had kids at them, and it can be difficult if the parents don't give up on trying to get them to eat until they leave the table. I guess in Kelly's defense, she wasn't feeling very well.... but still.
Annie and I joked that her lack of voice probably kept her out of trouble with customers today. One person even asked her if her muteness was temporary or a permanent thing- in good humor of course.
Brennan was actually pretty helpful a few times with bussing and resetting tables. I think having Annie available to help run food freed him up to assist Jake a bit.
Any VIP's in? David from Daruma.
Patrick.
Rachel and Carlos.
Older couple that comes in... I think his name is John? He has a ponytail and she is shorter and blond.
Other familiar faces I can't put names to.
Friends of Annie.
Trevor from TX Sake.
Kaya and Kenta came in with Take.
Comps& Void Detail: Spill- Thai the Room- Naoto errored.
Spill- Sochu Pina- Annie training (learning drinks)
Employee Day off for David
Owner Comp for Kenta and Kaya
$10 Kome bucks from Grand Opening.
$15 Kome Bucks from Gift Card promo
Employee Day off for Patrick
DNL on crunchy dynamite- odd because it was the 2nd one they ordered.
FNF for Trevor
FNF 2x zato for Annies friends.
Seasonal Promo for Edamame
I voided a couple of side sauces struggling to remember the elaborate sequence of transferring them from Cindy to me and back to Cindy. I'll get it.
R&M needs:
86'd items/ need more:
wed am recap 1/10/18
Written By: devin steuerwald
LY Lunch Sales: 2277.00
TY Lunch Sales: 2668.00
+/- : +391.00, +17%
Lunch Covers: 146
Avg PPA: 18.27
Previous Days Labor: 23%
Previous Days Comps: 8%
Controllable Comps: 0%
Weather: cloudy currently, the high will be 64 mostly cloudy tonight with a low of 57
Special events?: n/a
Who worked:
Johnny CL1, Kelly S CL2, Zayn, Pat, Clair, Lindsey bar, Brittany H1, Jake SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Slower start to lunch today, we stayed pretty slow until about 12:45 when we finally went on a small 3-4 table wait. wait only lasted about 15 min and then we were off by 1:30. 1:45 cut down to just closers. Ticket times were mostly great. we did have a couple of kitchen mistakes.
We had a katsudon get messed up and have to be remade so it took a little while. Vince offered them a dessert but they asked if they could have a single maguro nigiri instead. the other was a midnight sun ticket that got lost, the table ordered too much food anyway and canceled it.
Specials: n/a
3 Staff members that stood out (why/how):
Any VIP's in?
Johnny's step sister
Comps& Void Detail:
spill---Naoto rang in the product from the liquor tasting and spill comped it- $507.00
Kitchen error- tix time $2.00
Tax exempt- 383659291
R&M needs:
expo food tray holder, one of the wall anchors came out today so the whole holder is loose.
Ben was in today said he got the new kitchen door in and he needs to schedule a time to install.
86'd items/ need more:
LY Lunch Sales: 2277.00
TY Lunch Sales: 2668.00
+/- : +391.00, +17%
Lunch Covers: 146
Avg PPA: 18.27
Previous Days Labor: 23%
Previous Days Comps: 8%
Controllable Comps: 0%
Weather: cloudy currently, the high will be 64 mostly cloudy tonight with a low of 57
Special events?: n/a
Who worked:
Johnny CL1, Kelly S CL2, Zayn, Pat, Clair, Lindsey bar, Brittany H1, Jake SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Slower start to lunch today, we stayed pretty slow until about 12:45 when we finally went on a small 3-4 table wait. wait only lasted about 15 min and then we were off by 1:30. 1:45 cut down to just closers. Ticket times were mostly great. we did have a couple of kitchen mistakes.
We had a katsudon get messed up and have to be remade so it took a little while. Vince offered them a dessert but they asked if they could have a single maguro nigiri instead. the other was a midnight sun ticket that got lost, the table ordered too much food anyway and canceled it.
Specials: n/a
3 Staff members that stood out (why/how):
Any VIP's in?
Johnny's step sister
Comps& Void Detail:
spill---Naoto rang in the product from the liquor tasting and spill comped it- $507.00
Kitchen error- tix time $2.00
Tax exempt- 383659291
R&M needs:
expo food tray holder, one of the wall anchors came out today so the whole holder is loose.
Ben was in today said he got the new kitchen door in and he needs to schedule a time to install.
86'd items/ need more:
Tuesday, January 9, 2018
tue pm recap 1/9/18
Written By: Devin Steuerwald
LY Dinner Sales: 4970.00
TY Dinner Sales: 7186.00
+/- : +2216.00, +45%
Dinner Covers: 240
Avg PPA: 29.94
Weather: partly cloudy its 53 the high today was 70.
Special events?: n/a
Who worked:
Clair CL1, Mandy CL2, Kelly S, Pat, Sophia, Jason C and Krystin bar, Jake SA, Hiroe FR, Annie FR train, Patty Wells H1, Veronica H2
Flow of Business, Cuts and Ticket Times:
Steady start with a small line at the door we went on a full wait by 6:20. wait stayed small and manageable around 30-45 min. we had a walk in 7 top around 6:30 and a walk in 8 top that waited about an hour. we came off the wait at 8:50, when i cut my doubles ( Pat and Kelly S). at 9:15 i cut down to just closers and got Annie off the clock. Ticket times were great tonight and all plates went out looking great.
Specials: n/a
3 Staff members that stood out (why/how):
Kelly S and Pat did a great job working doubles after the company party
Had a talk with Jake tonight about remembering to keep the party room in his rotation. I had multiple people on the staff bring it to my attention that the party room was sitting dirty for longer than it should and they had to do a lot of busing in there. I also let him know that we appreciate him and that he is doing a great job.
Any VIP's in?
Comps& Void Detail:
kome bucks- $30
birthday- X2
R&M needs:
86'd items/ need more:
LY Dinner Sales: 4970.00
TY Dinner Sales: 7186.00
+/- : +2216.00, +45%
Dinner Covers: 240
Avg PPA: 29.94
Weather: partly cloudy its 53 the high today was 70.
Special events?: n/a
Who worked:
Clair CL1, Mandy CL2, Kelly S, Pat, Sophia, Jason C and Krystin bar, Jake SA, Hiroe FR, Annie FR train, Patty Wells H1, Veronica H2
Flow of Business, Cuts and Ticket Times:
Steady start with a small line at the door we went on a full wait by 6:20. wait stayed small and manageable around 30-45 min. we had a walk in 7 top around 6:30 and a walk in 8 top that waited about an hour. we came off the wait at 8:50, when i cut my doubles ( Pat and Kelly S). at 9:15 i cut down to just closers and got Annie off the clock. Ticket times were great tonight and all plates went out looking great.
Specials: n/a
3 Staff members that stood out (why/how):
Kelly S and Pat did a great job working doubles after the company party
Had a talk with Jake tonight about remembering to keep the party room in his rotation. I had multiple people on the staff bring it to my attention that the party room was sitting dirty for longer than it should and they had to do a lot of busing in there. I also let him know that we appreciate him and that he is doing a great job.
Any VIP's in?
Comps& Void Detail:
kome bucks- $30
birthday- X2
R&M needs:
86'd items/ need more:
Tuesday A.M. 01/09/18
Written By: Drew
LY Lunch Sales: $1773
TY Lunch Sales: $2732
+/- : +959
Lunch Covers: 134
Avg PPA: $20.39
Weather:
Gorgeous sunny and in the 60's
Special events?:
Who worked:
Kelly S, Cindy, Patrick, John H CL1, Lindsey CL2, Johnny Bar, Brittany H, Jake SA, Annie and Hiroe FR.
Flow of Business, Cuts and Ticket Times:
-Pretty mellow lunch, No one was really challenge. Alamo glass people showed up to fix the door. They said we need to be more aware of how we are opening the door, the latches that keep door locked are sensitive.
-Curtain Installment for the sushi bar has arrived, warranty and copy of the invoice are on bulletin board.
-Lunch was slow and uneventful, never went a wait.
-Lets make it a habit to let all our staff know to clean after themselves after eating. The closer shouldn't have to clean up after sushi bar or kitchen employees that use the sushi bar to eat employee meals. I will send out another message to sushi chefs.
3 Staff members that stood out (why/how):
-Vince for knocking out the bento order alone!
-Sushi bar for making the large catering order which was delivered on time!
-Servers were all so in sync today, everyone was helping everyone.
Any VIP's in?
-Aaron (Elizabeth's husband)
Comps& Void Detail:
-Seasonal Promo- Free Edamame
-Birthday dessert
R&M needs:
86'd items/ need more:
LY Lunch Sales: $1773
TY Lunch Sales: $2732
+/- : +959
Lunch Covers: 134
Avg PPA: $20.39
Weather:
Gorgeous sunny and in the 60's
Special events?:
Who worked:
Kelly S, Cindy, Patrick, John H CL1, Lindsey CL2, Johnny Bar, Brittany H, Jake SA, Annie and Hiroe FR.
Flow of Business, Cuts and Ticket Times:
-Pretty mellow lunch, No one was really challenge. Alamo glass people showed up to fix the door. They said we need to be more aware of how we are opening the door, the latches that keep door locked are sensitive.
-Curtain Installment for the sushi bar has arrived, warranty and copy of the invoice are on bulletin board.
-Lunch was slow and uneventful, never went a wait.
-Lets make it a habit to let all our staff know to clean after themselves after eating. The closer shouldn't have to clean up after sushi bar or kitchen employees that use the sushi bar to eat employee meals. I will send out another message to sushi chefs.
3 Staff members that stood out (why/how):
-Vince for knocking out the bento order alone!
-Sushi bar for making the large catering order which was delivered on time!
-Servers were all so in sync today, everyone was helping everyone.
Any VIP's in?
-Aaron (Elizabeth's husband)
Comps& Void Detail:
-Seasonal Promo- Free Edamame
-Birthday dessert
R&M needs:
86'd items/ need more:
Monday, January 8, 2018
Mon AM Recap 1/8/18
Written By: Devin Steuerwald
LY Lunch Sales: 1462.00
TY Lunch Sales: 2656.00
+/- : +1194.00, +82%
Lunch Covers: 126
Avg PPA: 21.08
Previous Days Labor: 32%
Previous Days Comps: 8%
Controllable Comps: 2.35%
Weather: Sunny the high will be 67 with a low of 40
Special events?: Staff party tonight
Who worked:Johnny CL1 Johnny, Clair, John H, Pat, Grace Bar, Beorn SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Very slow today, we never went on a wait or even got close. Cut Beorn since he has been working so many doubles around 1pm, and had the staff SA their own tables. didn't make any other cuts since we were closing after lunch shift. ticket times were all great and all dishes went out looking amazing!
Noticed we had a 15 top reservation tonight, I made them a $50 GC and hung it on the board in the office. I called them to tell them we would be closed tonight but didn't get a hold of anyone, so i left a message. Leary said he would follow up.
Specials:n/a
3 Staff members that stood out (why/how):
no one was challenged today
Any VIP's in?
Comps& Void Detail:
spill- sapporo, spk rose gl (from last night)
ecard comp- $50 for canceled reservation from tonight
sin- cheer up charlies 2.55
sin peached tort- 15.08
kome bucks- $20 Grand open
R&M needs:
office printer is only printing from tray 1, if you try to print from tray 2 it says there is a paper jam in 1.
86'd items/ need more:
LY Lunch Sales: 1462.00
TY Lunch Sales: 2656.00
+/- : +1194.00, +82%
Lunch Covers: 126
Avg PPA: 21.08
Previous Days Labor: 32%
Previous Days Comps: 8%
Controllable Comps: 2.35%
Weather: Sunny the high will be 67 with a low of 40
Special events?: Staff party tonight
Who worked:Johnny CL1 Johnny, Clair, John H, Pat, Grace Bar, Beorn SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Very slow today, we never went on a wait or even got close. Cut Beorn since he has been working so many doubles around 1pm, and had the staff SA their own tables. didn't make any other cuts since we were closing after lunch shift. ticket times were all great and all dishes went out looking amazing!
Noticed we had a 15 top reservation tonight, I made them a $50 GC and hung it on the board in the office. I called them to tell them we would be closed tonight but didn't get a hold of anyone, so i left a message. Leary said he would follow up.
Specials:n/a
3 Staff members that stood out (why/how):
no one was challenged today
Any VIP's in?
Comps& Void Detail:
spill- sapporo, spk rose gl (from last night)
ecard comp- $50 for canceled reservation from tonight
sin- cheer up charlies 2.55
sin peached tort- 15.08
kome bucks- $20 Grand open
R&M needs:
office printer is only printing from tray 1, if you try to print from tray 2 it says there is a paper jam in 1.
86'd items/ need more:
Sunday 1/7/18 PM recap
Written By: Dusten
LY Dinner Sales: 7104- I looked at last year's blob for this number. For some reason the P&L showed $41,000+? I changed it there too.
TY Dinner Sales: 7362
+/- : 4%, $258 over LY
Dinner Covers: 236
Avg PPA: 31.19
Weather: 60's and muggy.
Special events?:
Who worked: Krystin, Patrick, Zayne, Cindy CL1, Clair CL2, Alyssa Cktl, Melody and Veronica Hosting, Brennan training Annie at FR and Beorn SA.
Flow of Business, Cuts and Ticket Times: Big Sunday pop as usual. Today we had a last minute addition to our resos with a 11-top for Anthony Lehman for his 30th bday. We were full and on a wait in about 30 minutes of opening. Lots of larger parties walking in also. 5 5-tops, 2 7-tops, 1 6top in addition to the 11-top and our two reservations. Host stand underquoted several tables and we had some hangry folks to contend with. All was well once they were able to eat. Most were patient and understanding.
We had some rolls take 50+ minutes to hit the table. It was Emily and Allison with a friend. They had already paid out and were trying to make it to the Big Freedia show, but their rolls had not appeared. Don't know why it took so long. Sushi bar had the ticket. No other rolls took anywhere near as long. We boxed up their food, I dropped off some Kome bucks as a peace offering and they were happy.
Things died off just before 9pm and I cut all the doubles, Alyssa and Melody. Not too many tables walking in during the last hour, just a lot of hassle from Patrick's last party... more on that below.
It'd be a good idea to have the servers inform their tables that the shishito peppers can be pretty spicy. I had a few customers over the weekend, and some tonight either unable to eat them, or struggling to do so. Cindy mentioned that pepper plants tend to produce more capsaicin during the winter months.
Specials:
3 Staff members that stood out (why/how): Patrick probably had the worst night he's had as a server at Kome, financially speaking. He had the 8pm reservation that was for 16... not actually 16 showed, but maybe 10 people, most of them weren't eating and the rest had a roll each. i wouldn't be surprised if a couple of them shared a roll. His section sat unused for a majority of our busiest hours and well within view of people waiting over an hour for a table. He came to me in a state I'd never seen him in. Completely flustered, still calm but there was a very thin veiled anguish in his voice and eyes. One of the people in his party insisted they gave him cash. He said they never paid him. He asked me to intervene.
I go into the party room and I'm immediately asked if we have cameras, because they gave him $20 and he made change and yadda yadda yadda. She "used to be a server," and was handing me a credit card but she "paid and check the camera." I tried to follow the sequence of events, logically come to some agreement. I told them I didn't have access to the security footage, but if they wanted, I'd be happy to give them Leary's information. That didn't help. It was pure chaos. I told them I didn't think Patrick was intentionally trying to rip them off. To which they replied he was! Patrick was either going to burst into tears or set their hair on fire.
I saw this was all over a krab salad roll. That is all she ordered. I handed the card back to her, told her we'd take care of it and have a good night. I was magical- they just evaporated! I never thought they'd leave and they just disappeared... into the parking lot for another half hour at least, but whatever. They were gone. Patrick didn't sell $430 tonight and the rest of the restaurant was slammed with people. Bought his dinner.
Melody was the main culprit with underquoting at the stand. Could be that she hasn't gotten the hang of things. Could be that we maybe shouldn't be taking 8pm reso's on a Sunday night.
I'm not the biggest fan of Clair asking me to check her out and then sitting at the bar while I do so. I had a couple of things for her to do and she'd just reply with a question like, "where?" Her attitude with me is often pretty insubordinate, but only nearly every time I come to her as a manager.
Any VIP's in? Anthony Lehman
Linklater was in.
My friends Heather and Allyson.
Allison and Emily with a friend.
Renee with John and her parents.
Comps& Void Detail: Spill- natsu no aki- Shouldn't the bar be reporting these to a manager immediately as well?
Endo Misring
FNF 2x moriawase for Lehman party- I also FNF'd 5% on their check. I didn't know they were sent anything until after they left!
bday parfait
Guest changed mind, Said "shrimp tempura," meant "Shrimp Tempura Roll"
Guest Changed Mind Krab Salad Roll- Patricks table
DNL takowasa- Grace's recommendation
FNF korroke for Heather and Allyson
Guest Changed Mind on Miso Ramen- meant to order Vegan Ramen
Bday Taiyaki
Bday Fried Ice Cream
DNL shishitos- too spicy
FNF small % of Renee's drinks
Guest Changed Mind- Longhorn roll- That was an earlier comp from PAtrick's table... forgot about that one. Dude ordered a roll, decided his friend's midnight sun
looked better and said he wanted a different roll instead! Seriously!
Comped Patricks meal- Employee day off.
R&M needs:
86'd items/ need more: trifold paper towels.
LY Dinner Sales: 7104- I looked at last year's blob for this number. For some reason the P&L showed $41,000+? I changed it there too.
TY Dinner Sales: 7362
+/- : 4%, $258 over LY
Dinner Covers: 236
Avg PPA: 31.19
Weather: 60's and muggy.
Special events?:
Who worked: Krystin, Patrick, Zayne, Cindy CL1, Clair CL2, Alyssa Cktl, Melody and Veronica Hosting, Brennan training Annie at FR and Beorn SA.
Flow of Business, Cuts and Ticket Times: Big Sunday pop as usual. Today we had a last minute addition to our resos with a 11-top for Anthony Lehman for his 30th bday. We were full and on a wait in about 30 minutes of opening. Lots of larger parties walking in also. 5 5-tops, 2 7-tops, 1 6top in addition to the 11-top and our two reservations. Host stand underquoted several tables and we had some hangry folks to contend with. All was well once they were able to eat. Most were patient and understanding.
We had some rolls take 50+ minutes to hit the table. It was Emily and Allison with a friend. They had already paid out and were trying to make it to the Big Freedia show, but their rolls had not appeared. Don't know why it took so long. Sushi bar had the ticket. No other rolls took anywhere near as long. We boxed up their food, I dropped off some Kome bucks as a peace offering and they were happy.
Things died off just before 9pm and I cut all the doubles, Alyssa and Melody. Not too many tables walking in during the last hour, just a lot of hassle from Patrick's last party... more on that below.
It'd be a good idea to have the servers inform their tables that the shishito peppers can be pretty spicy. I had a few customers over the weekend, and some tonight either unable to eat them, or struggling to do so. Cindy mentioned that pepper plants tend to produce more capsaicin during the winter months.
Specials:
3 Staff members that stood out (why/how): Patrick probably had the worst night he's had as a server at Kome, financially speaking. He had the 8pm reservation that was for 16... not actually 16 showed, but maybe 10 people, most of them weren't eating and the rest had a roll each. i wouldn't be surprised if a couple of them shared a roll. His section sat unused for a majority of our busiest hours and well within view of people waiting over an hour for a table. He came to me in a state I'd never seen him in. Completely flustered, still calm but there was a very thin veiled anguish in his voice and eyes. One of the people in his party insisted they gave him cash. He said they never paid him. He asked me to intervene.
I go into the party room and I'm immediately asked if we have cameras, because they gave him $20 and he made change and yadda yadda yadda. She "used to be a server," and was handing me a credit card but she "paid and check the camera." I tried to follow the sequence of events, logically come to some agreement. I told them I didn't have access to the security footage, but if they wanted, I'd be happy to give them Leary's information. That didn't help. It was pure chaos. I told them I didn't think Patrick was intentionally trying to rip them off. To which they replied he was! Patrick was either going to burst into tears or set their hair on fire.
I saw this was all over a krab salad roll. That is all she ordered. I handed the card back to her, told her we'd take care of it and have a good night. I was magical- they just evaporated! I never thought they'd leave and they just disappeared... into the parking lot for another half hour at least, but whatever. They were gone. Patrick didn't sell $430 tonight and the rest of the restaurant was slammed with people. Bought his dinner.
Melody was the main culprit with underquoting at the stand. Could be that she hasn't gotten the hang of things. Could be that we maybe shouldn't be taking 8pm reso's on a Sunday night.
I'm not the biggest fan of Clair asking me to check her out and then sitting at the bar while I do so. I had a couple of things for her to do and she'd just reply with a question like, "where?" Her attitude with me is often pretty insubordinate, but only nearly every time I come to her as a manager.
Any VIP's in? Anthony Lehman
Linklater was in.
My friends Heather and Allyson.
Allison and Emily with a friend.
Renee with John and her parents.
Comps& Void Detail: Spill- natsu no aki- Shouldn't the bar be reporting these to a manager immediately as well?
Endo Misring
FNF 2x moriawase for Lehman party- I also FNF'd 5% on their check. I didn't know they were sent anything until after they left!
bday parfait
Guest changed mind, Said "shrimp tempura," meant "Shrimp Tempura Roll"
Guest Changed Mind Krab Salad Roll- Patricks table
DNL takowasa- Grace's recommendation
FNF korroke for Heather and Allyson
Guest Changed Mind on Miso Ramen- meant to order Vegan Ramen
Bday Taiyaki
Bday Fried Ice Cream
DNL shishitos- too spicy
FNF small % of Renee's drinks
Guest Changed Mind- Longhorn roll- That was an earlier comp from PAtrick's table... forgot about that one. Dude ordered a roll, decided his friend's midnight sun
looked better and said he wanted a different roll instead! Seriously!
Comped Patricks meal- Employee day off.
R&M needs:
86'd items/ need more: trifold paper towels.
Sunday, January 7, 2018
Sunday AM Recap 1/17/18
Written By: Leary
LY Lunch Sales: 2198
TY Lunch Sales: 3732
+/- : +1534, +70%
Lunch Covers: 191
Avg PPA: 19.54
Previous Days Labor: 21%
Previous Days Comps: 6%
Controllable Comps: 1.59%
Weather: Cloudy and cool
Special events?:
Who worked:
Zayn, Pat, Krystin, Sophia, John H, Mandy Cl, Beorn SA, Alyssa H, Brennan FR, Naoto Bar
Flow of Business, Cuts and Ticket Times:
It was a pretty chill Sunday. We never went on a real went, but we were mostly full from 12-2. Slowly died out until 3. Ticket times were solid. Everyone was pretty unchallenged. Smooth shift all around. No guest issues.
Side Note: Classic Country put all the guests in a good mood. Might be a new Sunday morning ritual.
Specials:
3 Staff members that stood out (why/how):
-New SA trainee didn't show up today. He was scheduled shifts so I'm working on getting those covered.
-Beorn has definitely hit his limit. Glad there is some relief with Jake coming on board. I will get another SA in asap.
-Annie texted me that she has the flu, Alyssa was nice enough to pick up for us.
-Most of Derek's shift's have been absorbed for next week except Monday morning. We'll have to run with bigger sections that shift, but it will probably be slower.
Any VIP's in?
-Robb
Josh's friend
Devin with some of the clan
Comps& Void Detail:
Emp Day Off Devin
FNF for a couple pieces for Devin
FNF for a Takoyaki for Josh's friend
$50 in Kome Bucks, those grand opening kome bucks have been coming back in quickly
Bday Parfait
R&M needs:
86'd items/ need more:
LY Lunch Sales: 2198
TY Lunch Sales: 3732
+/- : +1534, +70%
Lunch Covers: 191
Avg PPA: 19.54
Previous Days Labor: 21%
Previous Days Comps: 6%
Controllable Comps: 1.59%
Weather: Cloudy and cool
Special events?:
Who worked:
Zayn, Pat, Krystin, Sophia, John H, Mandy Cl, Beorn SA, Alyssa H, Brennan FR, Naoto Bar
Flow of Business, Cuts and Ticket Times:
It was a pretty chill Sunday. We never went on a real went, but we were mostly full from 12-2. Slowly died out until 3. Ticket times were solid. Everyone was pretty unchallenged. Smooth shift all around. No guest issues.
Side Note: Classic Country put all the guests in a good mood. Might be a new Sunday morning ritual.
Specials:
3 Staff members that stood out (why/how):
-New SA trainee didn't show up today. He was scheduled shifts so I'm working on getting those covered.
-Beorn has definitely hit his limit. Glad there is some relief with Jake coming on board. I will get another SA in asap.
-Annie texted me that she has the flu, Alyssa was nice enough to pick up for us.
-Most of Derek's shift's have been absorbed for next week except Monday morning. We'll have to run with bigger sections that shift, but it will probably be slower.
Any VIP's in?
-Robb
Josh's friend
Devin with some of the clan
Comps& Void Detail:
Emp Day Off Devin
FNF for a couple pieces for Devin
FNF for a Takoyaki for Josh's friend
$50 in Kome Bucks, those grand opening kome bucks have been coming back in quickly
Bday Parfait
R&M needs:
86'd items/ need more:
Saturday PM Recap 1/6/18
Written By: Chelsea
LY Dinner Sales: $6788
TY Dinner Sales: $10110
+/- : 49% or $3322 over LY
Dinner Covers: 318 (is this a record? I think so.)
Avg PPA: $31.79
Weather: not as cold as the last week!
Special events?:
Who worked: Clair, John H, Derek, Krystin, Cindy and Dusten CL, Alyssa Cktl, Brennan FR, Beorn and Jake SA, Megan and Melody Host. Naoto and Johnny Bar.
Flow of Business, Cuts and Ticket Times: Not the usual line at the door, just the 5 pm 10-top. It ended up filling up by 5:40 though, and then we went on a wait shortly afterward. Lots of kids in the early pop, we used every high chair in the house! By 6pm the wait was 45m, and it just grew from there. It was just over an hour by 6:30, reached 1.5 hours by 7, and then hit 2 hours at 7:30, and there were 80 people on the wait. Never seen it get that high! There were some 6-tops in there which brought up the wait time, but of course at least one or two of those ended up no-showing after the wait. Had several tables not show after that, and then the wait dropped to about 1.25 hours by 8:15. It slowed down from here, to 45-50m by 8:45, then down to 30m by 9:30 and we were off the wait by 9:50. Cut Alyssa and Megan at that time, and then cut Beorn and went 2 on at 10:15. Ticket times were good. No complaints or comps on that end.
Specials: none
3 Staff members that stood out (why/how):
- Derek was terminated today. Dusten complained that he couldn't get in to his number on Aloha because Derek was logged in to it to check the sales, which prompted a further investigation by Leary which uncovered that he's been moving items off cash tickets, asking a manager to void them as a double ring or misring or something, and then pocketing the cash. Leary did the termination and will be following up with an email to management.
- It's great to have Megan back. She is doing very well so soon after being back, which is great. She is a bit more assertive than some of the other hosts, but also not in a condescending way! Her quote times are good, speaking with customers is great, and figuring out seating situations is quick and on point. Hooray!
- Jake is a great new SA. He is polite, picking up the job and procedures quickly, and although has somewhat of an aloofness to him, is engaged while on the floor.
Any VIP's in? Devin's friends (Chris), Justin from Sa-Ten
Comps& Void Detail: Emp Day off for Justin, Spill Sapporo, Derek poured it for the customer who then insisted he didn't want it poured and Derek got another one for him, Recovery Edamame, the host stand had one group that they took off the list when they didn't get a response and then they came in and insisted she didn't call out for them and she said that she had, and as a result they were about 20m behind on their quote time. Salmon misring salmon maki from Dusten, $10 "Saturday Closed" Kome Bucks, FNF edamame and tsukemono for Chris, $30 "Devin" Kome Bucks, ANA Discount, Birthday Fried Ice Cream, and then $20 "Gift" Kome Bucks.
R&M needs:
86'd items/ need more:
LY Dinner Sales: $6788
TY Dinner Sales: $10110
+/- : 49% or $3322 over LY
Dinner Covers: 318 (is this a record? I think so.)
Avg PPA: $31.79
Weather: not as cold as the last week!
Special events?:
Who worked: Clair, John H, Derek, Krystin, Cindy and Dusten CL, Alyssa Cktl, Brennan FR, Beorn and Jake SA, Megan and Melody Host. Naoto and Johnny Bar.
Flow of Business, Cuts and Ticket Times: Not the usual line at the door, just the 5 pm 10-top. It ended up filling up by 5:40 though, and then we went on a wait shortly afterward. Lots of kids in the early pop, we used every high chair in the house! By 6pm the wait was 45m, and it just grew from there. It was just over an hour by 6:30, reached 1.5 hours by 7, and then hit 2 hours at 7:30, and there were 80 people on the wait. Never seen it get that high! There were some 6-tops in there which brought up the wait time, but of course at least one or two of those ended up no-showing after the wait. Had several tables not show after that, and then the wait dropped to about 1.25 hours by 8:15. It slowed down from here, to 45-50m by 8:45, then down to 30m by 9:30 and we were off the wait by 9:50. Cut Alyssa and Megan at that time, and then cut Beorn and went 2 on at 10:15. Ticket times were good. No complaints or comps on that end.
Specials: none
3 Staff members that stood out (why/how):
- Derek was terminated today. Dusten complained that he couldn't get in to his number on Aloha because Derek was logged in to it to check the sales, which prompted a further investigation by Leary which uncovered that he's been moving items off cash tickets, asking a manager to void them as a double ring or misring or something, and then pocketing the cash. Leary did the termination and will be following up with an email to management.
- It's great to have Megan back. She is doing very well so soon after being back, which is great. She is a bit more assertive than some of the other hosts, but also not in a condescending way! Her quote times are good, speaking with customers is great, and figuring out seating situations is quick and on point. Hooray!
- Jake is a great new SA. He is polite, picking up the job and procedures quickly, and although has somewhat of an aloofness to him, is engaged while on the floor.
Any VIP's in? Devin's friends (Chris), Justin from Sa-Ten
Comps& Void Detail: Emp Day off for Justin, Spill Sapporo, Derek poured it for the customer who then insisted he didn't want it poured and Derek got another one for him, Recovery Edamame, the host stand had one group that they took off the list when they didn't get a response and then they came in and insisted she didn't call out for them and she said that she had, and as a result they were about 20m behind on their quote time. Salmon misring salmon maki from Dusten, $10 "Saturday Closed" Kome Bucks, FNF edamame and tsukemono for Chris, $30 "Devin" Kome Bucks, ANA Discount, Birthday Fried Ice Cream, and then $20 "Gift" Kome Bucks.
R&M needs:
86'd items/ need more:
Saturday, January 6, 2018
Saturday AM Recap 1/6/18
Written By: Leary
LY Lunch Sales: 2904
TY Lunch Sales: 4070
+/- : +1166, +40%
Lunch Covers: 205
Avg PPA: 19.85
Previous Days Labor: 23%
Previous Days Comps: 6%
Controllable Comps: 3.5%
Weather: Nice cool afternoon
Special events?:
Who worked:
John, Kelly D, Zayn, Kelly S, Pat, Mandy Cl, Veronica & Annie H, Beorn SA, Brennan FR, Lindsey Bar
Flow of Business, Cuts and Ticket Times:
It felt like a typically Saturday, but the late pop ended a little earlier than normal. Mellow start to the shift. Mostly full by 1230, and 1 in 1 out for awhile. Filled up and went on wait a little before 2. Hit a 30-45 minute wait quickly, and then died off. We were off the wait by 235, and only had a couple more tables come in after that. Ticket times were great.
Had a table send back their Tsukemono. Said they were sweeter than expected. Had another table send back their Mango Avocado rolls because they didn't know there were sesame seeds on them, and they were allergic. Seems like something you would mention to your server. The sushi bar got the remake out quickly and they were happy
Specials:
3 Staff members that stood out (why/how):
-Annie did well despite feeling a little under the weather. Veronica takes direction well, but still needs to work on being a little more proactive on her own.
-Pat did well for his first day back. Luckily it wasn't too crazy of a shift. Caught him up on some meeting notes at the end of his shift.
-I walked around the corner of the server station to see John H take his tray full of fallen ice and water and dump it on the floor in front of the glass rack. I asked him what his was thinking, and he got flustered and said it was an accident to which I replied that we both knew it wasn't. He admitted shortly afterwards that it was intentional and a silly thing to do. I just don't understand that kid sometimes. One day he's kicking butt on the floor, and the next he's carelessly throwing water and ice on the floor of the server station.
-Servers are struggling to make a habit of filling soy sauces. I just kept constantly reminding them until it starting happening.
Any VIP's in?
Comps& Void Detail:
DNL for Tsukemono
Guest Changed Mind for the 2 mango avocado rolls.
$40 Kome Bucks from the water line busting
R&M needs:
86'd items/ need more:
LY Lunch Sales: 2904
TY Lunch Sales: 4070
+/- : +1166, +40%
Lunch Covers: 205
Avg PPA: 19.85
Previous Days Labor: 23%
Previous Days Comps: 6%
Controllable Comps: 3.5%
Weather: Nice cool afternoon
Special events?:
Who worked:
John, Kelly D, Zayn, Kelly S, Pat, Mandy Cl, Veronica & Annie H, Beorn SA, Brennan FR, Lindsey Bar
Flow of Business, Cuts and Ticket Times:
It felt like a typically Saturday, but the late pop ended a little earlier than normal. Mellow start to the shift. Mostly full by 1230, and 1 in 1 out for awhile. Filled up and went on wait a little before 2. Hit a 30-45 minute wait quickly, and then died off. We were off the wait by 235, and only had a couple more tables come in after that. Ticket times were great.
Had a table send back their Tsukemono. Said they were sweeter than expected. Had another table send back their Mango Avocado rolls because they didn't know there were sesame seeds on them, and they were allergic. Seems like something you would mention to your server. The sushi bar got the remake out quickly and they were happy
Specials:
3 Staff members that stood out (why/how):
-Annie did well despite feeling a little under the weather. Veronica takes direction well, but still needs to work on being a little more proactive on her own.
-Pat did well for his first day back. Luckily it wasn't too crazy of a shift. Caught him up on some meeting notes at the end of his shift.
-I walked around the corner of the server station to see John H take his tray full of fallen ice and water and dump it on the floor in front of the glass rack. I asked him what his was thinking, and he got flustered and said it was an accident to which I replied that we both knew it wasn't. He admitted shortly afterwards that it was intentional and a silly thing to do. I just don't understand that kid sometimes. One day he's kicking butt on the floor, and the next he's carelessly throwing water and ice on the floor of the server station.
-Servers are struggling to make a habit of filling soy sauces. I just kept constantly reminding them until it starting happening.
Any VIP's in?
Comps& Void Detail:
DNL for Tsukemono
Guest Changed Mind for the 2 mango avocado rolls.
$40 Kome Bucks from the water line busting
R&M needs:
86'd items/ need more:
Friday, January 5, 2018
Fri PM Recap 1/5/18
Written By: Devin Steuerwald
LY Dinner Sales: 6812.00
TY Dinner Sales: 10145
+/- : +3333.00, +49%
Dinner Covers: 294
Avg PPA: 34.51
Weather: Partly cloudy currently its 48 the high today was 60
Special events?: Friday night
Who worked: Beorn SA1, Jake SA2, John H FR, Megan H2, Melody H1, Alyssa CT, Dusten CL1, Zayn CL2, Sophia, Krystin, Kelly S, Johnny, Jason C and Naoto Bar
Flow of Business, Cuts and Ticket Times:
Steady start with us filling up and going on a wait by 5:45. Average wait time at 6:30 was 45-50 for 2 tops and 1-1:15 wait for 3+ with 2 five tops and 1 9 top in that hour. at 7:30 average wait time for 2 tops went up to 1-1:15 hour and 1:30 for 3+ tops with a 6 top, 5 top, and 7 top in that hour. wait time started to come down by 8:30 to about 30+ min for 2 tops and 45+ min for 3+ tops. We had a 5 top, 7 top and a 9 top in that hour. we came off the wait by 9:45. Cut CT, H1 and sophia since she was on a double. Ticket times were great tonight, and all plates went out looking beautiful
Specials:n/a
3 Staff members that stood out (why/how):
Jake is taking to SA very well, I think he is going to be a great addition to the team.
John H did a great job at expo/FR he was bussing and helping out a lot tonight!
Any VIP's in?
peelander Z
Jason and Susan
Ruthy's parents
ben gordon
Comps& Void Detail:
kome bucks- $10 from water break
Spill- Jinjo X2 bartender error
F&F- ben Gordon $3.50
birthday- X1
F&F- for peelander $22
DNL- Endo in NY. Guest sad it tasted a little "fishy" I had sushi bar check the rolls, they said that was the last of yesterday's rerolled rolls and the fish smelled a little off. Peter checked the rest of the rolls and they were all from today and fine.
R&M needs:
86'd items/ need more:
LY Dinner Sales: 6812.00
TY Dinner Sales: 10145
+/- : +3333.00, +49%
Dinner Covers: 294
Avg PPA: 34.51
Weather: Partly cloudy currently its 48 the high today was 60
Special events?: Friday night
Who worked: Beorn SA1, Jake SA2, John H FR, Megan H2, Melody H1, Alyssa CT, Dusten CL1, Zayn CL2, Sophia, Krystin, Kelly S, Johnny, Jason C and Naoto Bar
Flow of Business, Cuts and Ticket Times:
Steady start with us filling up and going on a wait by 5:45. Average wait time at 6:30 was 45-50 for 2 tops and 1-1:15 wait for 3+ with 2 five tops and 1 9 top in that hour. at 7:30 average wait time for 2 tops went up to 1-1:15 hour and 1:30 for 3+ tops with a 6 top, 5 top, and 7 top in that hour. wait time started to come down by 8:30 to about 30+ min for 2 tops and 45+ min for 3+ tops. We had a 5 top, 7 top and a 9 top in that hour. we came off the wait by 9:45. Cut CT, H1 and sophia since she was on a double. Ticket times were great tonight, and all plates went out looking beautiful
Specials:n/a
3 Staff members that stood out (why/how):
Jake is taking to SA very well, I think he is going to be a great addition to the team.
John H did a great job at expo/FR he was bussing and helping out a lot tonight!
Any VIP's in?
peelander Z
Jason and Susan
Ruthy's parents
ben gordon
Comps& Void Detail:
kome bucks- $10 from water break
Spill- Jinjo X2 bartender error
F&F- ben Gordon $3.50
birthday- X1
F&F- for peelander $22
DNL- Endo in NY. Guest sad it tasted a little "fishy" I had sushi bar check the rolls, they said that was the last of yesterday's rerolled rolls and the fish smelled a little off. Peter checked the rest of the rolls and they were all from today and fine.
R&M needs:
86'd items/ need more:
Friday AM Recap 1/5/18
Written By: Leary
LY Lunch Sales: 2313
TY Lunch Sales: 2914
+/- : +601, +23%
Lunch Covers: 150
Avg PPA: 19.43
Previous Days Labor: 30%
Previous Days Comps: 9%
Controllable Comps: 1.48%
Weather: Pretty sunny day with a little chill in the air
Special events?:
Who worked:
John, Sophia, Cindy, Lindsey, Derek, Clair CL, Beorn SA, Hiroe FR, Alyssa H, Naoto Bar
Flow of Business, Cuts and Ticket Times:
It was a decent lunch by the end. Kind of slow start, but we ended up filling up and hitting a 25 min wait a little after 1. Thinned out by 145. Had a couple last minute 1-tops. Everything ran pretty smoothly. Ticket times were mostly good except for 1 Fat Samurai that took about 23 minutes. It was during the bulk of our pop, and it didn't take that long considering, but everything else came The guest said they didn't want it anymore, and I told them it would be on the house. They happily took it, and seemed happy when I checked in later. No other issues.
Specials:
3 Staff members that stood out (why/how):
-Alyssa did a really great job at the host stand today. She has seemed a lot more present since our last talk.
-Hiroe did a great job training Annie today.
Any VIP's in?
-Kayo at the bar
Comps& Void Detail:
-Owner Comp for Kayo
-Sushi Bar Comp for Fat Samurai Roll
-$10 Kome Bucks from grand opening
R&M needs:
86'd items/ need more:
LY Lunch Sales: 2313
TY Lunch Sales: 2914
+/- : +601, +23%
Lunch Covers: 150
Avg PPA: 19.43
Previous Days Labor: 30%
Previous Days Comps: 9%
Controllable Comps: 1.48%
Weather: Pretty sunny day with a little chill in the air
Special events?:
Who worked:
John, Sophia, Cindy, Lindsey, Derek, Clair CL, Beorn SA, Hiroe FR, Alyssa H, Naoto Bar
Flow of Business, Cuts and Ticket Times:
It was a decent lunch by the end. Kind of slow start, but we ended up filling up and hitting a 25 min wait a little after 1. Thinned out by 145. Had a couple last minute 1-tops. Everything ran pretty smoothly. Ticket times were mostly good except for 1 Fat Samurai that took about 23 minutes. It was during the bulk of our pop, and it didn't take that long considering, but everything else came The guest said they didn't want it anymore, and I told them it would be on the house. They happily took it, and seemed happy when I checked in later. No other issues.
Specials:
3 Staff members that stood out (why/how):
-Alyssa did a really great job at the host stand today. She has seemed a lot more present since our last talk.
-Hiroe did a great job training Annie today.
Any VIP's in?
-Kayo at the bar
Comps& Void Detail:
-Owner Comp for Kayo
-Sushi Bar Comp for Fat Samurai Roll
-$10 Kome Bucks from grand opening
R&M needs:
86'd items/ need more:
Thursday, January 4, 2018
Thursday PM Recap 1/4/18
Written By: Leary
LY Dinner Sales: 4835
TY Dinner Sales: 7367
+/- : +2532, +52%
Dinner Covers: 241
Avg PPA: 30.57
Weather: Chilly, but not as cold as it has been
Special events?:
Who worked:
Sophia, Krystin, Derek, Kelly D, Zayn, Dusten Cl, Beorn Tr Jacob SA, Alyssa Tr Annie & Melody H, John FR, Naoto & Lindsey Bar, Annie Cktl
Flow of Business, Cuts and Ticket Times:
It was a good night with a little more normal pace of business. No line at the door, but slowly filled up the first hour to hit a wait. The wait peaked at 45-1 hour. Off the wait just before 9 pm. Cut cocktail, Host 1, and went 2 on at 9pm. Ticket times were good. Had a couple tables get impatient with a couple of tickets that hit 20-23 minutes, but were happy in the end.
Hada regular tell Sophia that the Toro tasted off. Kazu and Spencer sad it tasted fine. I thought it tasted a little off, but I really don't eat it that often so I took their word on it. Comped the piece, and followed up with the customer. He was happy, and said everything else tasted good as usual.
Had a new lady send back her Karaage and tell Krystin it wasn't what she expected. She ordered a Yakitori and was happy after that so I'm guessing she didn't realize it was fried.
Specials:
3 Staff members that stood out (why/how):
-I wasn't at the Host stand too much tonight, but Annie seemed comfortable with Resy by the end of the shift.
-Beorn trained a new SA tonight, Jacob. He seems like a nice kid and is hungry to work. He Shadowed Beorn the first 2/3 thirds of the shift, and then I asked Beorn to put him to work. He's very comfortable carrying a tray, and had some hustle once set loose. He seems like he'll be good once his overall awareness of the restaurant increases. Also have another part time SA starting on Sunday who has a good amount of restaurant experience as busser/ food runner.
Any VIP's in?
-The Coopers
-Cindy with Family
-Ruby (friends with Devin, Dusten and myself)
-Victor
Comps& Void Detail:
EMP Day Off Cindy
2 Bday Comps
-FNF for Cindy & Ruby
-Kome Bucks Zayn
-DNL for Karaage
-DNL Toro
R&M needs:
86'd items/ need more:
LY Dinner Sales: 4835
TY Dinner Sales: 7367
+/- : +2532, +52%
Dinner Covers: 241
Avg PPA: 30.57
Weather: Chilly, but not as cold as it has been
Special events?:
Who worked:
Sophia, Krystin, Derek, Kelly D, Zayn, Dusten Cl, Beorn Tr Jacob SA, Alyssa Tr Annie & Melody H, John FR, Naoto & Lindsey Bar, Annie Cktl
Flow of Business, Cuts and Ticket Times:
It was a good night with a little more normal pace of business. No line at the door, but slowly filled up the first hour to hit a wait. The wait peaked at 45-1 hour. Off the wait just before 9 pm. Cut cocktail, Host 1, and went 2 on at 9pm. Ticket times were good. Had a couple tables get impatient with a couple of tickets that hit 20-23 minutes, but were happy in the end.
Hada regular tell Sophia that the Toro tasted off. Kazu and Spencer sad it tasted fine. I thought it tasted a little off, but I really don't eat it that often so I took their word on it. Comped the piece, and followed up with the customer. He was happy, and said everything else tasted good as usual.
Had a new lady send back her Karaage and tell Krystin it wasn't what she expected. She ordered a Yakitori and was happy after that so I'm guessing she didn't realize it was fried.
Specials:
3 Staff members that stood out (why/how):
-I wasn't at the Host stand too much tonight, but Annie seemed comfortable with Resy by the end of the shift.
-Beorn trained a new SA tonight, Jacob. He seems like a nice kid and is hungry to work. He Shadowed Beorn the first 2/3 thirds of the shift, and then I asked Beorn to put him to work. He's very comfortable carrying a tray, and had some hustle once set loose. He seems like he'll be good once his overall awareness of the restaurant increases. Also have another part time SA starting on Sunday who has a good amount of restaurant experience as busser/ food runner.
Any VIP's in?
-The Coopers
-Cindy with Family
-Ruby (friends with Devin, Dusten and myself)
-Victor
Comps& Void Detail:
EMP Day Off Cindy
2 Bday Comps
-FNF for Cindy & Ruby
-Kome Bucks Zayn
-DNL for Karaage
-DNL Toro
R&M needs:
86'd items/ need more:
Thur Recap 1/4/18
Written By: Devin Steuerwald
LY Lunch Sales: 2257.00
TY Lunch Sales: 2742.00
+/- : +485.00, +21%
Lunch Covers: 156
Avg PPA: 17.58
Previous Days Labor: 19%
Previous Days Comps: 7%
Controllable Comps: 0%
Weather: Partly cloudy currently its 56 with a low of 39 tonight
Special events?: n/a
Who worked: Beorn SA, Brott H1, Hiroe FR, Johnny CL1, Kelly S CL2, Zayn, Sophia, Krystin, Kelly D
Flow of Business, Cuts and Ticket Times:
very smooth shift! slow start but we filled up a little after 12. stayed on a 20-25 min wait but tables were getting sat much quicker than that, average wait time was around 10 min at the highest. Big thanks to Andrew for stepping in and helping host stand. we came off the wait around 1:30 when i went 2 on and cut all the doubles. Ticket times were all fast and plates all went out looking great.
Specials: n/a
3 Staff members that stood out (why/how):
Britt told me when she got here today that someone tried to car jack her last night and tried to pull her out of her car. She said her jaw hurt and was, understandably, very emotional about all of this. I offered to try to get her shift covered but she told me she needed the hours. For the first part of the shift I focussed on the host stand and helping her out and when Andrew came back from a catering order, he took the second half. all and all she held together and did a great job today.
Beron
Any VIP's in?
4 top from the Austin Chronicle w/ Josh Kupecki (ex alamo mod)
Jess- twin liq rep
Patty Wells
Comps& Void Detail:
Kome bucks- $30 Grand Open
kome bucks- Zayn $5
bday- X1
F&F- Jess from twin liq $7.50
F&F- Austin chronicle table $9
emp day off- Annie
R&M needs:
We need more soy sauce bottles, i dont like using the old one for both tamari and regular soy. it seems like an easy mistake to make when in the weeds.
Front door has a loose rod inside by the bottom lock, it was hanging down and locking the door. i was able to move it up and over inside the door so we could open it but it could come down again. I showed Kayo already.
86'd items/ need more:
snow crab
Kirin ( both size)
Lib. Lunch
LY Lunch Sales: 2257.00
TY Lunch Sales: 2742.00
+/- : +485.00, +21%
Lunch Covers: 156
Avg PPA: 17.58
Previous Days Labor: 19%
Previous Days Comps: 7%
Controllable Comps: 0%
Weather: Partly cloudy currently its 56 with a low of 39 tonight
Special events?: n/a
Who worked: Beorn SA, Brott H1, Hiroe FR, Johnny CL1, Kelly S CL2, Zayn, Sophia, Krystin, Kelly D
Flow of Business, Cuts and Ticket Times:
very smooth shift! slow start but we filled up a little after 12. stayed on a 20-25 min wait but tables were getting sat much quicker than that, average wait time was around 10 min at the highest. Big thanks to Andrew for stepping in and helping host stand. we came off the wait around 1:30 when i went 2 on and cut all the doubles. Ticket times were all fast and plates all went out looking great.
Specials: n/a
3 Staff members that stood out (why/how):
Britt told me when she got here today that someone tried to car jack her last night and tried to pull her out of her car. She said her jaw hurt and was, understandably, very emotional about all of this. I offered to try to get her shift covered but she told me she needed the hours. For the first part of the shift I focussed on the host stand and helping her out and when Andrew came back from a catering order, he took the second half. all and all she held together and did a great job today.
Beron
Any VIP's in?
4 top from the Austin Chronicle w/ Josh Kupecki (ex alamo mod)
Jess- twin liq rep
Patty Wells
Comps& Void Detail:
Kome bucks- $30 Grand Open
kome bucks- Zayn $5
bday- X1
F&F- Jess from twin liq $7.50
F&F- Austin chronicle table $9
emp day off- Annie
R&M needs:
We need more soy sauce bottles, i dont like using the old one for both tamari and regular soy. it seems like an easy mistake to make when in the weeds.
Front door has a loose rod inside by the bottom lock, it was hanging down and locking the door. i was able to move it up and over inside the door so we could open it but it could come down again. I showed Kayo already.
86'd items/ need more:
snow crab
Kirin ( both size)
Lib. Lunch
Wednesday, January 3, 2018
Wed Pm Recap 1/3/18
Written By: Devin Steuerwald
LY Dinner Sales: 4636.00
TY Dinner Sales: 7717.00
+/- : +3081.00, +66%
Dinner Covers: 250
Avg PPA: 30.87
Weather: Partly cloudy currently its 37. the high today was 55
Special events?: n/a
Who worked: Brennan FR, Beorn SA, Veronica H1, Annie H2, Sophia CL1, Dusten CL2, Derek, Kelly D, Lindsey, Mandy
Flow of Business, Cuts and Ticket Times:
oh what a night!
We went on a wait by 5:45 stayed on a wait till about 9pm. Average wait time for 2 tops was about 15 min and 25-35 min for 4 tops. we had a 5 top at 5:27 and a 5 top at 7:30. A six top at 8:16 and a 7 top at 9:25. All food went out fast without any complaints. Cut H1 at 9pm and my 2 doubles at 9:15. closed 4 on the floor.
We had 5 top sit tonight while we were on a wait at 33. After their initial order they told us they would have someone joining them. I told them unfortunately the table they were at would not accommodate 6 people and if they wanted to have someone join them, I would need them to pay out at this table and we would have to pout them on the wait to get a larger table. then one of the guests in that party asked to join a random table near them so that there friend could join them. She then started badmouthing the restaurant and staff to this table, very loudly where multiple people on the staff and tables around her heard. I called Elizabeth and we decided to remove them from the restaurant. I dropped their tab for all items they had received and took off everything they had not. they paid out and left without incident. after they left, 32 called me over to thank me for removing them because they were disturbing their meal. I hope this was the right call I felt like if we didn't remove them it was only going to escalate more. I apologised to the table that the girl had "joined" and told them i was sorry that she sat with them and i hope it did not ruin their experience. They told me they were fine they just didn't want to be associated with the table that was being removed. ** update** Annie just told me when this group was in the lobby they started out as a 4 top, they grew to 5 and we told them we could accommodate that no problem. they then told us they would have a 6th joining them and Annie told them that would add 35-40 min onto their wait. they told Annie that they would call the 6th and tell them nevermind and not to come.
Beron was refilling multaple soy sauce containers and when he was returning them one fell over and knocked another soy sauce off on to a guest ( the lady that has the emotional support dog was with the group) and all over her shirt and jacket, right as she had sat down at their table. needless to say she was not pleased, I gave her Leary's card and told her we would pay for the dry cleaning. I also gave her $30 in Kome Bucks and told her she could use that on her meal tonight. Toshi sent them over some Zato-ichi as a gift. all and all i think they understood accidents happen and that we were very sorry for our mistake.
Specials: $4 namesake from grand opening
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
Friends and Family- they guy who helped fix the water main came in and said leary told him he gets a free app.
bday dess. X2
Kome Bucks- $4 from Dusten
Kome BUcks- $15 Sophia
Kome Bucks- $10 Grand Opening
R&M needs:
86'd items/ need more:
LY Dinner Sales: 4636.00
TY Dinner Sales: 7717.00
+/- : +3081.00, +66%
Dinner Covers: 250
Avg PPA: 30.87
Weather: Partly cloudy currently its 37. the high today was 55
Special events?: n/a
Who worked: Brennan FR, Beorn SA, Veronica H1, Annie H2, Sophia CL1, Dusten CL2, Derek, Kelly D, Lindsey, Mandy
Flow of Business, Cuts and Ticket Times:
oh what a night!
We went on a wait by 5:45 stayed on a wait till about 9pm. Average wait time for 2 tops was about 15 min and 25-35 min for 4 tops. we had a 5 top at 5:27 and a 5 top at 7:30. A six top at 8:16 and a 7 top at 9:25. All food went out fast without any complaints. Cut H1 at 9pm and my 2 doubles at 9:15. closed 4 on the floor.
We had 5 top sit tonight while we were on a wait at 33. After their initial order they told us they would have someone joining them. I told them unfortunately the table they were at would not accommodate 6 people and if they wanted to have someone join them, I would need them to pay out at this table and we would have to pout them on the wait to get a larger table. then one of the guests in that party asked to join a random table near them so that there friend could join them. She then started badmouthing the restaurant and staff to this table, very loudly where multiple people on the staff and tables around her heard. I called Elizabeth and we decided to remove them from the restaurant. I dropped their tab for all items they had received and took off everything they had not. they paid out and left without incident. after they left, 32 called me over to thank me for removing them because they were disturbing their meal. I hope this was the right call I felt like if we didn't remove them it was only going to escalate more. I apologised to the table that the girl had "joined" and told them i was sorry that she sat with them and i hope it did not ruin their experience. They told me they were fine they just didn't want to be associated with the table that was being removed. ** update** Annie just told me when this group was in the lobby they started out as a 4 top, they grew to 5 and we told them we could accommodate that no problem. they then told us they would have a 6th joining them and Annie told them that would add 35-40 min onto their wait. they told Annie that they would call the 6th and tell them nevermind and not to come.
Beron was refilling multaple soy sauce containers and when he was returning them one fell over and knocked another soy sauce off on to a guest ( the lady that has the emotional support dog was with the group) and all over her shirt and jacket, right as she had sat down at their table. needless to say she was not pleased, I gave her Leary's card and told her we would pay for the dry cleaning. I also gave her $30 in Kome Bucks and told her she could use that on her meal tonight. Toshi sent them over some Zato-ichi as a gift. all and all i think they understood accidents happen and that we were very sorry for our mistake.
Specials: $4 namesake from grand opening
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
Friends and Family- they guy who helped fix the water main came in and said leary told him he gets a free app.
bday dess. X2
Kome Bucks- $4 from Dusten
Kome BUcks- $15 Sophia
Kome Bucks- $10 Grand Opening
R&M needs:
86'd items/ need more:
WED AM recap 1/3/18
Written By: Devin Steuerwald
LY Lunch Sales: 1977.00
TY Lunch Sales: 2522.00
+/- : +545.00, +28%
Lunch Covers: 155
Avg PPA: 16.27
Previous Days Labor: 25%
Previous Days Comps: 10%
Controllable Comps: 1.81%
Weather: partly cloudy currently the high will be 54.
Special events?:
Who worked: Brittany H1, Brennan FR, Beorn SA, Johnny CL1, Zayn CL2, Kelly D, Mandy, Kelly S, Krystin Bar
Flow of Business, Cuts and Ticket Times:
Slow start with us filling up by 12:30 and going on a wait. Wait stayed small around 20-25 min. We came off the wait around 1:30 when we went 2 on. Ticket times were all good and fast.
The linen closet door got locked somehow, we had to go the whole shift with the towels and cleaning supplies that were already out. Leary called the construction manager to come check out the door.
We had a Ramen sent back because the noodles had clumped together and got gummy. The kitchen was training on the ramen line so they sent out a new one fast and coached Victor on what he did wrong. I spoke with the table and let them know we were sorry for the training error, they werent upset and happy to have a fresh bowl.
Specials: $4 namesake (leftover from yesterday's keg)
3 Staff members that stood out (why/how):
Wasnt busy enough for anyone to be challenged but the staff all worked well together.
Any VIP's in?
Comps& Void Detail:
seasonal promo- edamame
F&F- jess (friend of Krystin)
kome bucks- zayn $5
Grand opening Kome bucks- $20
R&M needs:
86'd items/ need more:
LY Lunch Sales: 1977.00
TY Lunch Sales: 2522.00
+/- : +545.00, +28%
Lunch Covers: 155
Avg PPA: 16.27
Previous Days Labor: 25%
Previous Days Comps: 10%
Controllable Comps: 1.81%
Weather: partly cloudy currently the high will be 54.
Special events?:
Who worked: Brittany H1, Brennan FR, Beorn SA, Johnny CL1, Zayn CL2, Kelly D, Mandy, Kelly S, Krystin Bar
Flow of Business, Cuts and Ticket Times:
Slow start with us filling up by 12:30 and going on a wait. Wait stayed small around 20-25 min. We came off the wait around 1:30 when we went 2 on. Ticket times were all good and fast.
The linen closet door got locked somehow, we had to go the whole shift with the towels and cleaning supplies that were already out. Leary called the construction manager to come check out the door.
We had a Ramen sent back because the noodles had clumped together and got gummy. The kitchen was training on the ramen line so they sent out a new one fast and coached Victor on what he did wrong. I spoke with the table and let them know we were sorry for the training error, they werent upset and happy to have a fresh bowl.
Specials: $4 namesake (leftover from yesterday's keg)
3 Staff members that stood out (why/how):
Wasnt busy enough for anyone to be challenged but the staff all worked well together.
Any VIP's in?
Comps& Void Detail:
seasonal promo- edamame
F&F- jess (friend of Krystin)
kome bucks- zayn $5
Grand opening Kome bucks- $20
R&M needs:
86'd items/ need more:
Tuesday, January 2, 2018
Tue PM Recap 1/2/18
Written By: Devin Steuerwald
LY Dinner Sales: 3917.00
TY Dinner Sales: 6202.00
+/- : +2285.00, +58%
Dinner Covers: 232
Avg PPA: 26.73
Weather: really Cold with freezing mist
Special events?: Grand Opening night!!!
Who worked: Clair CL1, Mandy Cl2, Kelly D, Kelly S, Sophia, John H, Naoto and Lindsey bar, Annie H1, Megan H2, Leary K SA
Flow of Business, Cuts and Ticket Times:
Good steady start to the night shift with a line at the door with it only taking 25-30 minutes for us to go on a wait. stayed pretty steady all night with larger parties having to wait around 40 min and small tops getting sat around 20-25 min. We came off the wait by 9pm and it started to clear out. Cut all my DBLs and went three on and Cut H1. Cut John H at about 9:30 when the last table in the party room left. All ticket times were great and plates looked great.
Really smooth shift with lots of teamwork and a lot of people stepping up so that our grand opening would be a success
Elizabeth's Ecard wasn't reloaded yet, so i put $100 and did an ecard comp.
Specials: n/a
3 Staff members that stood out (why/how):
Leary K for stepping into SA position tonight, next to Beron your the best SA we got!
John H did a lot of team work tonight. I saw him bussing tables outside his section and helping out the dish pit a lot tonight.
Thank you to Chelsea for holding down the host stand, i didn't have to go up there once tonight.
Any VIP's in?
Jane Ko- taste of Koko blog
Nicole Brant- friend of mine and Leary
Ginny M- leary's old roommate
Elizabeth and Aaron
Comps& Void Detail:
Kome Bucks- $7
F&F- Nicole B-$9
F&F- Jane Ko
F&F- Tx sake rep $19
emp day off- Elizabeth
R&M needs:
86'd items/ need more:
uni
sapporo
liberty lunch
LY Dinner Sales: 3917.00
TY Dinner Sales: 6202.00
+/- : +2285.00, +58%
Dinner Covers: 232
Avg PPA: 26.73
Weather: really Cold with freezing mist
Special events?: Grand Opening night!!!
Who worked: Clair CL1, Mandy Cl2, Kelly D, Kelly S, Sophia, John H, Naoto and Lindsey bar, Annie H1, Megan H2, Leary K SA
Flow of Business, Cuts and Ticket Times:
Good steady start to the night shift with a line at the door with it only taking 25-30 minutes for us to go on a wait. stayed pretty steady all night with larger parties having to wait around 40 min and small tops getting sat around 20-25 min. We came off the wait by 9pm and it started to clear out. Cut all my DBLs and went three on and Cut H1. Cut John H at about 9:30 when the last table in the party room left. All ticket times were great and plates looked great.
Really smooth shift with lots of teamwork and a lot of people stepping up so that our grand opening would be a success
Elizabeth's Ecard wasn't reloaded yet, so i put $100 and did an ecard comp.
Specials: n/a
3 Staff members that stood out (why/how):
Leary K for stepping into SA position tonight, next to Beron your the best SA we got!
John H did a lot of team work tonight. I saw him bussing tables outside his section and helping out the dish pit a lot tonight.
Thank you to Chelsea for holding down the host stand, i didn't have to go up there once tonight.
Any VIP's in?
Jane Ko- taste of Koko blog
Nicole Brant- friend of mine and Leary
Ginny M- leary's old roommate
Elizabeth and Aaron
Comps& Void Detail:
Kome Bucks- $7
F&F- Nicole B-$9
F&F- Jane Ko
F&F- Tx sake rep $19
emp day off- Elizabeth
R&M needs:
86'd items/ need more:
uni
sapporo
liberty lunch
Tuesday A.M. 01/02/18
Written By: Drew
LY Lunch Sales: $1756
TY Lunch Sales: $2918
+/- : +$1162
Lunch Covers: 162
Avg PPA: $18.01
Weather:
Cloudy and 29 degrees(COLD!!!)
Special events?:
Grand Opening for Kome!!!
Who worked:
Sophia, Kelly S, Kelly D, Camacho CL1, Cindy CL2, Annie H, Hiroe FR, Krystin BAR Dusten&Leary SA super team. Chelsea&Elizabeth Bandana/Host Ninjas.
Flow of Business, Cuts and Ticket Times:
-Had KXAN and a bunch of officials from the city come out for our Ribbon cutting ceremony and Grand opening, there was about 10 of them. Only 6 stayed and ate lunch, all gave praise to our food and couldn't stop saying nice things. Everyone was all hands on deck today. It didn't seem that busy today and we never went on a wait but we did have a lot of large 6 tops. Only 1 of the 6 tops had to wait about 20 min for another half of their table to get up and be cleaned. It was a pretty mellow shift.
-Had a woman at the sushi bar tell me that service was slow and that she had been here for about 1 hr and 20 min. This was the same woman who came in here with her coworkers and said she would follow up with me via email after one of her coworkers Hokkaidon was missing(which they had ordered after their first one was sent out). I apologized to her about the service and asked about the food which she said was delicious as always. I know people come here during their lunch hour with a limited amount of time but I don't feel like an 1hr and 20 min is slow for a high volume restaurant, also Cindy and everyone else I saw today was hustling so I'm not sure what she meant. I'd love feedback since she seems to come frequently on my managing days.
-Sushi bar did great, they being filmed a majority of the first hour and they didn't seemed too bothered and that cameraman was way in their space. Thanks sushi bar!
-Just wanted to say that I'm extremely proud of all of the team work today!
Specials:
Free Bandana and $10 Kome bucks
3 Staff members that stood out (why/how):
-Hiroe seemed to struggle a bit at the expo window at one point, so i stepped in and helped run food while she got reorganized.
-Annie got interview this morning on the spot and did amazing. Although she did have an awful interaction with a man who was very rude to not only her but our establishment as well. He immediately insulted our sushi bar giving Annie grief about the height of it. She powered through and came back even stronger at the host stand!
-Wesley did make quit a few mistakes today while working on ramen. He put miso pork in a vegan ramen, then made a spicy miso ramen when it was suppose to be Sp Tonkatsu, then also made a Sp Tonkatsu as is but the customer wanted spicy on the side. He did however shine through because all of his remakes were fast and on point. I would say maybe to just let him know during busy moments to make sure he is taking the time to properly read the tickets.
Any VIP's in?
-Som Rob
-Many of Kayos friends
-KXAN Crew
Comps& Void Detail:
-John Hernandez x 6 $10 Kome bucks
-server Misring x Sp Miso
-FNF Kayos friend
-FNF x 2 cheesecake for Kayo friend
-$15 Kome bucks (holiday promo)
R&M needs:
86'd items/ need more:
LY Lunch Sales: $1756
TY Lunch Sales: $2918
+/- : +$1162
Lunch Covers: 162
Avg PPA: $18.01
Weather:
Cloudy and 29 degrees(COLD!!!)
Special events?:
Grand Opening for Kome!!!
Who worked:
Sophia, Kelly S, Kelly D, Camacho CL1, Cindy CL2, Annie H, Hiroe FR, Krystin BAR Dusten&Leary SA super team. Chelsea&Elizabeth Bandana/Host Ninjas.
Flow of Business, Cuts and Ticket Times:
-Had KXAN and a bunch of officials from the city come out for our Ribbon cutting ceremony and Grand opening, there was about 10 of them. Only 6 stayed and ate lunch, all gave praise to our food and couldn't stop saying nice things. Everyone was all hands on deck today. It didn't seem that busy today and we never went on a wait but we did have a lot of large 6 tops. Only 1 of the 6 tops had to wait about 20 min for another half of their table to get up and be cleaned. It was a pretty mellow shift.
-Had a woman at the sushi bar tell me that service was slow and that she had been here for about 1 hr and 20 min. This was the same woman who came in here with her coworkers and said she would follow up with me via email after one of her coworkers Hokkaidon was missing(which they had ordered after their first one was sent out). I apologized to her about the service and asked about the food which she said was delicious as always. I know people come here during their lunch hour with a limited amount of time but I don't feel like an 1hr and 20 min is slow for a high volume restaurant, also Cindy and everyone else I saw today was hustling so I'm not sure what she meant. I'd love feedback since she seems to come frequently on my managing days.
-Sushi bar did great, they being filmed a majority of the first hour and they didn't seemed too bothered and that cameraman was way in their space. Thanks sushi bar!
-Just wanted to say that I'm extremely proud of all of the team work today!
Specials:
Free Bandana and $10 Kome bucks
3 Staff members that stood out (why/how):
-Hiroe seemed to struggle a bit at the expo window at one point, so i stepped in and helped run food while she got reorganized.
-Annie got interview this morning on the spot and did amazing. Although she did have an awful interaction with a man who was very rude to not only her but our establishment as well. He immediately insulted our sushi bar giving Annie grief about the height of it. She powered through and came back even stronger at the host stand!
-Wesley did make quit a few mistakes today while working on ramen. He put miso pork in a vegan ramen, then made a spicy miso ramen when it was suppose to be Sp Tonkatsu, then also made a Sp Tonkatsu as is but the customer wanted spicy on the side. He did however shine through because all of his remakes were fast and on point. I would say maybe to just let him know during busy moments to make sure he is taking the time to properly read the tickets.
Any VIP's in?
-Som Rob
-Many of Kayos friends
-KXAN Crew
Comps& Void Detail:
-John Hernandez x 6 $10 Kome bucks
-server Misring x Sp Miso
-FNF Kayos friend
-FNF x 2 cheesecake for Kayo friend
-$15 Kome bucks (holiday promo)
R&M needs:
86'd items/ need more:
Monday PM Recap 1/1/18
Written By: Leary
LY Dinner Sales: 3025
TY Dinner Sales: 8089
+/- : +1506, +23%
Dinner Covers: 260
Avg PPA: 31.11
Weather: Cold and cloudy
Special events?: New Years Day
Who worked:
John H, Mandy, Derek, Cindy, Clair Cl, Annie & Melody H, Hiroe FR, Jason & Grace Bar
Flow of Business, Cuts and Ticket Times:
It was busy from the start. Had a line at the door when we opened, and filled up by 545. Hit an hour wait by 630. The wait thinned out by 8, but had another wave of tables come in a little after 8. Off the wait by 9, but stayed full until 930. 2 on and cut Annie at 930. Ticket times were good from what I saw, but I didn't run much food tonight.
Everything ran pretty smooth tonight. Devin stayed until 8 to help out since we were down an SA. Comps were a little high tonight, but all the mistakes were quickly fixed so customers were happy.
Specials:
3 Staff members that stood out (why/how):
Chaz didn't show for his shift, but walked in about 45 minutes after his scheduled shift with a vague doctor's note, told me he had mono and he couldn't work for 7 days, and then asked for his paycheck. I told him despite being sick he didn't follow proper call out procedure for a second time. I told most likely this would mean termination, and I would be in touch. He shits are open tomorrow, but I'll be here all day to help out. Beorn picked up the other shifts of his. Cindy's brother wants to work here, and I told her tonight he could start asap. Also, have several interviews this week so will hopefully have someone trained by this weekend.
Any VIP's in?
Rachel & Carlos
Allie
GM of Texas French Bread
Demond and Jaime
Britt with a friend
Comps& Void Detail:
-Emp Day Off for Demond & Jaime
-Emp Day off for Britt
-SIN for Texas French Bread
-Guest Changed Mind for miso potatoes and miso ramen, told the bar they were expecting something different
-Guest Changed Mind for a glass of house red they said tasted off (Naoto, not a big deal but this should have been a DNL)
-EMP Day Off for Allie from Sa-Ten
-Bday comp for a green tea ice cream
-Server Misring by John for a Miso Ramen that he misunderstood. Guest wanted a Spicy Vegan Ramen. Remake was made quickly.
-Guest Changed Mind for a Spicy Scallop. Table ordered omakase, but didn't mention they were allergic to avocado. We replaced it with a hotate.
R&M needs:
86'd items/ need more:
Kome Fries
Nihon Sakari Junmai
Sapporo
Liberty Lunch
Most Sodas (hopefully will be delivered tomorrow)
Topo Chico
LY Dinner Sales: 3025
TY Dinner Sales: 8089
+/- : +1506, +23%
Dinner Covers: 260
Avg PPA: 31.11
Weather: Cold and cloudy
Special events?: New Years Day
Who worked:
John H, Mandy, Derek, Cindy, Clair Cl, Annie & Melody H, Hiroe FR, Jason & Grace Bar
Flow of Business, Cuts and Ticket Times:
It was busy from the start. Had a line at the door when we opened, and filled up by 545. Hit an hour wait by 630. The wait thinned out by 8, but had another wave of tables come in a little after 8. Off the wait by 9, but stayed full until 930. 2 on and cut Annie at 930. Ticket times were good from what I saw, but I didn't run much food tonight.
Everything ran pretty smooth tonight. Devin stayed until 8 to help out since we were down an SA. Comps were a little high tonight, but all the mistakes were quickly fixed so customers were happy.
Specials:
3 Staff members that stood out (why/how):
Chaz didn't show for his shift, but walked in about 45 minutes after his scheduled shift with a vague doctor's note, told me he had mono and he couldn't work for 7 days, and then asked for his paycheck. I told him despite being sick he didn't follow proper call out procedure for a second time. I told most likely this would mean termination, and I would be in touch. He shits are open tomorrow, but I'll be here all day to help out. Beorn picked up the other shifts of his. Cindy's brother wants to work here, and I told her tonight he could start asap. Also, have several interviews this week so will hopefully have someone trained by this weekend.
Any VIP's in?
Rachel & Carlos
Allie
GM of Texas French Bread
Demond and Jaime
Britt with a friend
Comps& Void Detail:
-Emp Day Off for Demond & Jaime
-Emp Day off for Britt
-SIN for Texas French Bread
-Guest Changed Mind for miso potatoes and miso ramen, told the bar they were expecting something different
-Guest Changed Mind for a glass of house red they said tasted off (Naoto, not a big deal but this should have been a DNL)
-EMP Day Off for Allie from Sa-Ten
-Bday comp for a green tea ice cream
-Server Misring by John for a Miso Ramen that he misunderstood. Guest wanted a Spicy Vegan Ramen. Remake was made quickly.
-Guest Changed Mind for a Spicy Scallop. Table ordered omakase, but didn't mention they were allergic to avocado. We replaced it with a hotate.
R&M needs:
86'd items/ need more:
Kome Fries
Nihon Sakari Junmai
Sapporo
Liberty Lunch
Most Sodas (hopefully will be delivered tomorrow)
Topo Chico
Monday, January 1, 2018
Mon Recap 1/1/18
Written By: Devin Steuerwald
LY Lunch Sales: *no number*
TY Lunch Sales: 3025.00
+/- :
Lunch Covers: 160
Avg PPA: 18.91
Previous Days Labor: 20%
Previous Days Comps: 7%
Controllable Comps: 1.52%
Weather: CooooooooooooolD...no snow
Special events?: New Years Day
Who worked: Johnny Cl1, Kelly S CL2, John, Kelly D, Zayn, Naoto bar, Annie and Veronica Host, Beorn SA
Flow of Business, Cuts and Ticket Times:
Really slow start, with lots of larger tables today. We were pretty steady most of the day until about 1pm when we finally filled up and went on about a 25 min wait. We had a heavy last push with a lot of ramen orders slowing the kitchen down, but ticket times were all within acceptable time range. Cut Annie at 1:30 cut Beorn at 2. everyone else closed.
Specials:
n/a
3 Staff members that stood out (why/how):
Was pretty slow up until the last hour of service, everyone stepped up when we got busy.
Any VIP's in?
john and Susan
Comps& Void Detail:
F&F Emily (ex emp)
Sin- X2- Sushi Zushi, X1 Kemuri
Kome BUcks-$30
R&M needs:
86'd items/ need more:
LY Lunch Sales: *no number*
TY Lunch Sales: 3025.00
+/- :
Lunch Covers: 160
Avg PPA: 18.91
Previous Days Labor: 20%
Previous Days Comps: 7%
Controllable Comps: 1.52%
Weather: CooooooooooooolD...no snow
Special events?: New Years Day
Who worked: Johnny Cl1, Kelly S CL2, John, Kelly D, Zayn, Naoto bar, Annie and Veronica Host, Beorn SA
Flow of Business, Cuts and Ticket Times:
Really slow start, with lots of larger tables today. We were pretty steady most of the day until about 1pm when we finally filled up and went on about a 25 min wait. We had a heavy last push with a lot of ramen orders slowing the kitchen down, but ticket times were all within acceptable time range. Cut Annie at 1:30 cut Beorn at 2. everyone else closed.
Specials:
n/a
3 Staff members that stood out (why/how):
Was pretty slow up until the last hour of service, everyone stepped up when we got busy.
Any VIP's in?
john and Susan
Comps& Void Detail:
F&F Emily (ex emp)
Sin- X2- Sushi Zushi, X1 Kemuri
Kome BUcks-$30
R&M needs:
86'd items/ need more:
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