Written By: Leary
LY Dinner Sales: 4206
Projected Sales : 5252.50 (+486.50)
TY Dinner Sales: 5739
+/- : +1533, +36%
Dinner Covers: 214
Avg PPA: 26.82
Weather: Nice Spring evening
Special events?:
Who worked:
Krystin, Liam, Ruthy, Lindsey, Dusten Cl, John & Tori H, Leigh SA, Kelly FR
Flow of Business, Cuts and Ticket Times:
It was a good start for happy hour. We'll filled up pretty quickly and had a small wait a little after 6. Had a bit of a lull where we came off the wait for a moment, but then back to a normal Thursday. Had several big tops come in. Seems to be the trend this week. 2 6-tops, an 8-top, and a 7-top. Hit around an hour wait at our peak. Stayed busy until after 9. Came off the wait around 925. I cut Tori at 9, and went 2 on at 930. 1 on at 940.
Ticket times were mostly good. Just had one 50 minute ticket on 3 rolls. The ticket was lost, and it took awhile for Liam to bring it to my attention. It was a couple and a baby. It was pretty much all they ordered, and the baby was getting fussy which made the parents get pretty fussy with Liam. I ran out the remakes, and apologized. I let them know it wasn't Liam's mistake, and told them we'd be taking care of the rolls. I checked back after they had a few bites, and they seemed happy.
Had a gentleman order 2 pieces of O-Toro. They were the last 2 pieces we had, and he sent them back. Both pieces had hard tendon in them. The guy was nice about it. I tried to offer something else instead, but he refused.
Had a customer at S8 order the sushi spec for him and his daughter, and when Lee tried to hand it to him he handed it back and asked him to cut the pieces in half. Take let me know, so I brought the pieces over and politely explained that we don't split nigiri pieces. He asked for a knife, and I let him know that we only have butter knives for guests. He was visibly pretty annoyed. I offered to bring him something else since we were unable to split the nigiri, and he said no just give it to me. He was visibly grumpy the rest of his stay. I brought him some complimentary soft serve for him and his little girl and the end, but he still made sure to take his frustration out on Dusten's tip.
Specials:
Whole Aji- 2
Nigiri Set- 16
3 Staff members that stood out (why/how):
-Kelly was super helpful and productive the whole shift.
-Pat was struggling cocktailing tonight. He was pretty slow on the computer, and made several mistakes closing folks out. I tried to explain some ways to help him stay organized, but I'm not sure if he absorbed it. He's never served before so I think he'll improve over time.
Any VIP's in?
Comps& Void Detail: Controllable Comps will be high tomorrow
-Recovery for 2 O-Toro pieces
-Recovery for long time on rolls
-Guest Changed Mind for too Hokki Nigiris, Sean from Parkside marked the wrong items on the sushi card
-3 Bday comps
-Emp Day Off for Ryan from Sa-Ten
-Owner comp for desserts from Take to Table 20
R&M needs:
86'd items/ need more:
Thursday, January 19, 2017
Thursday AM 1.19.17
Written By: Elizabeth
LY Lunch Sales: $1534
Projected Sales : $1664
TY Lunch Sales: $2305
+/- : +50% ly AND +$641 PS
Lunch Covers: 131
Avg PPA: $17.6
Previous Days Labor: 26%
Previous Days Comps: 5%
Controllable Comps: 2.01%
Weather: The Sun come out! Today! Mid 70s
Special events?: sunshine
Who worked:
Alex, Renee, Mandy, Johnny CL. Leigh SA, Kelly FR, Melisa Host
Flow of Business, Cuts and Ticket Times:
Strong start and steady lunch. Went on a short wait for a hand full of tables here and there, but otherwise it stayed steady throughout. The start of the shift was a bit hectic due to some miscommunication from Andrew with Lee, and with Matt and Beorn (Marilu is out for personal reasons?). But Beorn swooped in and saved the day around noon to knock out dishes. I gave him a gift card for his hard work and he was very appreciative.
The kitchen didn't get hit too hard at lunch, seemed the sushi bar did. However there was an issue with the Kitchen: A8 found a piece of quart container in their Ramen. I comp'd it to Kitchen Error and apologized to the table. They were understanding. However this is the second time this week that I have had to do this. The last time it was Sunday lunch. 2 times in one week is two too many times!!!!
3 Staff members that stood out (why/how):
-Beorn, the superstar. Can we clone him?
-Spencer also came in early to help out at the sushi bar and train Abel on cutting fish and nigiri. He deserved a gift card for his efforts too. I just missed him though. I will get him one tomorrow.
-Johnny got a little flustered at the end of the shift. Alex noted it as well. But I asked if the rest of the staff was helping him out, since everyone else was cut. He said yes. This is something I want to talk about in the meeting- helping the closer once you are cut. I know far too often people retire to their "cut" island and fail to remember the restaurant is still running.
Any VIP's in?
Tarra, but with another friend.
Krystens Commercial Friend, Mike
Comps& Void Detail:
Kitchen Error for the Plastic Ramen
R&M needs:
I bought some roach motels for the sushi bar, to be laid down after the shift tonight.
The woman that had the roach crawl off S12 and into her food called the Health Dept on us and they came in today to inspect. I told the HI that we had just switched companies and they did a thorough spray of the building and that sometimes they come out of hiding after that. Showed her the papers as well. She inspected the sushi bar and didn't find anything suspicious, but this just goes to show that everyone needs to start scrubbing their stations more thoroughly. Both kitchen and sushi bar. We could have gotten shut down over this! It's a VERY serious matter.
86'd items/ need more:
LY Lunch Sales: $1534
Projected Sales : $1664
TY Lunch Sales: $2305
+/- : +50% ly AND +$641 PS
Lunch Covers: 131
Avg PPA: $17.6
Previous Days Labor: 26%
Previous Days Comps: 5%
Controllable Comps: 2.01%
Weather: The Sun come out! Today! Mid 70s
Special events?: sunshine
Who worked:
Alex, Renee, Mandy, Johnny CL. Leigh SA, Kelly FR, Melisa Host
Flow of Business, Cuts and Ticket Times:
Strong start and steady lunch. Went on a short wait for a hand full of tables here and there, but otherwise it stayed steady throughout. The start of the shift was a bit hectic due to some miscommunication from Andrew with Lee, and with Matt and Beorn (Marilu is out for personal reasons?). But Beorn swooped in and saved the day around noon to knock out dishes. I gave him a gift card for his hard work and he was very appreciative.
The kitchen didn't get hit too hard at lunch, seemed the sushi bar did. However there was an issue with the Kitchen: A8 found a piece of quart container in their Ramen. I comp'd it to Kitchen Error and apologized to the table. They were understanding. However this is the second time this week that I have had to do this. The last time it was Sunday lunch. 2 times in one week is two too many times!!!!
3 Staff members that stood out (why/how):
-Beorn, the superstar. Can we clone him?
-Spencer also came in early to help out at the sushi bar and train Abel on cutting fish and nigiri. He deserved a gift card for his efforts too. I just missed him though. I will get him one tomorrow.
-Johnny got a little flustered at the end of the shift. Alex noted it as well. But I asked if the rest of the staff was helping him out, since everyone else was cut. He said yes. This is something I want to talk about in the meeting- helping the closer once you are cut. I know far too often people retire to their "cut" island and fail to remember the restaurant is still running.
Any VIP's in?
Tarra, but with another friend.
Krystens Commercial Friend, Mike
Comps& Void Detail:
Kitchen Error for the Plastic Ramen
R&M needs:
I bought some roach motels for the sushi bar, to be laid down after the shift tonight.
The woman that had the roach crawl off S12 and into her food called the Health Dept on us and they came in today to inspect. I told the HI that we had just switched companies and they did a thorough spray of the building and that sometimes they come out of hiding after that. Showed her the papers as well. She inspected the sushi bar and didn't find anything suspicious, but this just goes to show that everyone needs to start scrubbing their stations more thoroughly. Both kitchen and sushi bar. We could have gotten shut down over this! It's a VERY serious matter.
86'd items/ need more:
Wednesday, January 18, 2017
Wednesday PM 1.18.17
Written By: Elizabeth
LY Dinner Sales: $4172
Projected Sales : $4872
TY Dinner Sales: $4470
+/- : +7% LY and -$402 PS
Dinner Covers: 163
Avg PPA: $27.42
Weather: Overcast and in the high 50s
Special events?:
None
Who worked:
Liam, Lindsey, Grace, Mandy, Sophia CL. Leigh and Chelsea Host, Emily FR, Patrick SA
Flow of Business, Cuts and Ticket Times:
Family night at the beginning, lots of kids, one threw up on B1 (nothing huge) We were on a wait by 6pm but off the wait before 7. Then it cleared out. Around 8pm it filled up again and we went on a wait. Came off the wait at 8:45. Cut Liam at that time, along with Leigh. Went 2 on at 9:15. Had about 6 more tables come in during that time, but nothing Sophia and Mandy couldn't handle.
I know the Sushi Bar can remain an island at times, but around 9pm it was really starting to die down, and I noticed even through 8pm with 5 chefs on, there was a lot of standing around. So around 9pm I asked Kazu if he planned on cutting anyone since there were 4 of them standing around while Andy made nigiri pieces at Zero-ban. I think that if it's slow enough, especially since we are really watching our labor, the sushi bar needs to make cuts when it's slow and 4 can handle it. I think Kazu was hesitant, only because we never really are this slow.
Also, I could use some clarification: I was told that Take has asked the host on multiple occasions not to seat anyone at the sushi bar after a certain hour of night (towards close), because the sushi men are closing it down and it looks bad. I understand where he's coming from, but I just would like to know these things, so the rest of the host staff could be informed. Also, is there a time cap to stop seating the sushi bar? Maybe 30 minutes out? Just want to get us all on the same page
Specials:
Chefs Nigiri Spec 8
Fried River Shrimp 6 (86'd it!)
3 Staff members that stood out (why/how):
-I've noticed recently that some of the staff members are shortening their Irrashaimase to just "Irrashai". I corrected Liam and Grace on it today. As far as my understanding goes, the only one that should really be shortening it is Take, because he is the business owner and can. Apparently Ruthy is a culprit of shortening it as well. Can someone confirm to me that all staff members should be saying the word in it's entirety?
-Host Attire: I've noticed that lately the hosts have been dressing a little more "relaxed". Maybe it's mostly Leigh and her "funky" style, but I would like to address that at the all staff meeting: Uniforms in General. We could really tighten this up.
Any VIP's in?
no familiar faces tonight!
Comps& Void Detail:
Only 1 Guest changed mind for 2 pieces Katsuo- they meant to mark ebi.
Emily bought her friend a Takoyaki, so I discounted it.
R&M needs:
Thank you Take-san for checking out the sushi bar for cleanliness at the end of the shift!
I will be checking on the trash in the morning. If it's still full I will call Jenna.
86'd items/ need more:
We have 2.5 cases of ice cream cones. please don't buy any more.
LY Dinner Sales: $4172
Projected Sales : $4872
TY Dinner Sales: $4470
+/- : +7% LY and -$402 PS
Dinner Covers: 163
Avg PPA: $27.42
Weather: Overcast and in the high 50s
Special events?:
None
Who worked:
Liam, Lindsey, Grace, Mandy, Sophia CL. Leigh and Chelsea Host, Emily FR, Patrick SA
Flow of Business, Cuts and Ticket Times:
Family night at the beginning, lots of kids, one threw up on B1 (nothing huge) We were on a wait by 6pm but off the wait before 7. Then it cleared out. Around 8pm it filled up again and we went on a wait. Came off the wait at 8:45. Cut Liam at that time, along with Leigh. Went 2 on at 9:15. Had about 6 more tables come in during that time, but nothing Sophia and Mandy couldn't handle.
I know the Sushi Bar can remain an island at times, but around 9pm it was really starting to die down, and I noticed even through 8pm with 5 chefs on, there was a lot of standing around. So around 9pm I asked Kazu if he planned on cutting anyone since there were 4 of them standing around while Andy made nigiri pieces at Zero-ban. I think that if it's slow enough, especially since we are really watching our labor, the sushi bar needs to make cuts when it's slow and 4 can handle it. I think Kazu was hesitant, only because we never really are this slow.
Also, I could use some clarification: I was told that Take has asked the host on multiple occasions not to seat anyone at the sushi bar after a certain hour of night (towards close), because the sushi men are closing it down and it looks bad. I understand where he's coming from, but I just would like to know these things, so the rest of the host staff could be informed. Also, is there a time cap to stop seating the sushi bar? Maybe 30 minutes out? Just want to get us all on the same page
Specials:
Chefs Nigiri Spec 8
Fried River Shrimp 6 (86'd it!)
3 Staff members that stood out (why/how):
-I've noticed recently that some of the staff members are shortening their Irrashaimase to just "Irrashai". I corrected Liam and Grace on it today. As far as my understanding goes, the only one that should really be shortening it is Take, because he is the business owner and can. Apparently Ruthy is a culprit of shortening it as well. Can someone confirm to me that all staff members should be saying the word in it's entirety?
-Host Attire: I've noticed that lately the hosts have been dressing a little more "relaxed". Maybe it's mostly Leigh and her "funky" style, but I would like to address that at the all staff meeting: Uniforms in General. We could really tighten this up.
Any VIP's in?
no familiar faces tonight!
Comps& Void Detail:
Only 1 Guest changed mind for 2 pieces Katsuo- they meant to mark ebi.
Emily bought her friend a Takoyaki, so I discounted it.
R&M needs:
Thank you Take-san for checking out the sushi bar for cleanliness at the end of the shift!
I will be checking on the trash in the morning. If it's still full I will call Jenna.
86'd items/ need more:
We have 2.5 cases of ice cream cones. please don't buy any more.
Wed AM Recap 1/18/17
Written By: Leary
LY Lunch Sales: 1743
Projected Sales : 2016 (-585)
TY Lunch Sales: 1431
+/- : -312, -18%
Lunch Covers: 89
Avg PPA: 16.08
Previous Days Labor: 32%
Previous Days Comps: 8%
Controllable Comps: 4.79%
Weather: Cold And a little rainy
Special events?:
Who worked:
Lindsey, Liam, Alex, Johnny Cl, Melisa, Hiroe FR, Brennan SA
Flow of Business, Cuts and Ticket Times:
Another sleepy lunch. It was a little better than yesterday. Did have all dinning tables sat at one point around 1240, but sushi bar never filled up and party room was never sat. Ticket times were good. No customer issues.
Specials:
3 Staff members that stood out (why/how):
-Talked with Hector about his schedule today. He's pretty upset about not getting enough hours.
-Brennan got his shifts covered until Sun to go see his Grandmother in hospice. Despite the circumstances he was still here and present.
-Pat was training with Hiroe today. Wish it would have been a little busier for him to see more food, but Hiroe did a good job of running through procedure during downtime.
Any VIP's in?
Comps& Void Detail:
-Owner comp for James from JFC
-Emp Day Off for Cindy
-Emp Kome Bucks for Cindy
R&M needs:
New/ older model aloha terminals were installed today. Hoping these make a difference with our calibration issues.
86'd items/ need more:
LY Lunch Sales: 1743
Projected Sales : 2016 (-585)
TY Lunch Sales: 1431
+/- : -312, -18%
Lunch Covers: 89
Avg PPA: 16.08
Previous Days Labor: 32%
Previous Days Comps: 8%
Controllable Comps: 4.79%
Weather: Cold And a little rainy
Special events?:
Who worked:
Lindsey, Liam, Alex, Johnny Cl, Melisa, Hiroe FR, Brennan SA
Flow of Business, Cuts and Ticket Times:
Another sleepy lunch. It was a little better than yesterday. Did have all dinning tables sat at one point around 1240, but sushi bar never filled up and party room was never sat. Ticket times were good. No customer issues.
Specials:
3 Staff members that stood out (why/how):
-Talked with Hector about his schedule today. He's pretty upset about not getting enough hours.
-Brennan got his shifts covered until Sun to go see his Grandmother in hospice. Despite the circumstances he was still here and present.
-Pat was training with Hiroe today. Wish it would have been a little busier for him to see more food, but Hiroe did a good job of running through procedure during downtime.
Any VIP's in?
Comps& Void Detail:
-Owner comp for James from JFC
-Emp Day Off for Cindy
-Emp Kome Bucks for Cindy
R&M needs:
New/ older model aloha terminals were installed today. Hoping these make a difference with our calibration issues.
86'd items/ need more:
Tuesday, January 17, 2017
Tuesday PM 1.17.16
Written By: Elizabeth
LY Dinner Sales: $4562
Projected Sales : $5076
TY Dinner Sales: $3518
+/- : -23% LY and -$1558 PS OUCH!!!
Dinner Covers: 142
Avg PPA: $24.77
Weather: Cold and Rainy. Down poured around 5:45.
Special events?:
Day after a 3-day weekend.
Who worked: Liam. Lindsey, Ruthy, Mandy, Clair CL. Kelly & Chelsea Hosted, Leigh SA, Hiroe FR TR Patrick
Flow of Business, Cuts and Ticket Times:
Slow start to the shift, as expected, being a day after what seems like endless 3 day weekends. Finally picked up at 7:15, and we went on a 30-40 minute wait. Had a fair amount of tables waiting, but came off the wait by 8:45. Cut Lindsey at that time, as it slowed. Went 3 on at 9 and 2 on at 9:30. but no other tables came in. The rain most definitely had an impact on tonight too. It came down pretty heavy around 5:30, which might be why we didn't see a bigger happy hour pop. Then it calmed down, but around 9:30 the rain got heavier. Pretty smooth and easy night, other than all this water...
Specials:
Seared Hama Toro box: Verbal Special. I changed the price in Aloha but it never updated on the front of house. So they had to ring it in open sushi $11 we sold 3.
3 Staff members that stood out (why/how):
-Kelly's mood as a Host was outstanding. Friendly, happy and cheerful. Nice to see her turn it around.
-Liam got a little swamped when we first hit the wait, but did a good job delegating what he needed to those that asked.
-Leigh does a great job SAing. I know I've said this before. I just am very impressed with her ability in this area.
Any VIP's in?
Nathan was in for his Birthday! Other than that that's all I recognized.
Comps& Void Detail:
FNF for Tuna Poke for Nathan
Guest Changed mind on a Gyoza at B1
R&M needs:
Well there's more water leaking in the kitchen & the party room. Looks like Petrocelli never came back out to fix the issue. I will follow up with them in the morning. Also, there was a LOT of water in the dish pit tonight. I'm not 100% sure about this, but it COULD possibly be leaking in from the wall. I wouldn't be surprised.
Also, while Leigh was cleaning S8 a small cockroach crawled out and onto the sushi bar. This is a far too reoccurring issue. Bug Master?
86'd items/ need more:
LY Dinner Sales: $4562
Projected Sales : $5076
TY Dinner Sales: $3518
+/- : -23% LY and -$1558 PS OUCH!!!
Dinner Covers: 142
Avg PPA: $24.77
Weather: Cold and Rainy. Down poured around 5:45.
Special events?:
Day after a 3-day weekend.
Who worked: Liam. Lindsey, Ruthy, Mandy, Clair CL. Kelly & Chelsea Hosted, Leigh SA, Hiroe FR TR Patrick
Flow of Business, Cuts and Ticket Times:
Slow start to the shift, as expected, being a day after what seems like endless 3 day weekends. Finally picked up at 7:15, and we went on a 30-40 minute wait. Had a fair amount of tables waiting, but came off the wait by 8:45. Cut Lindsey at that time, as it slowed. Went 3 on at 9 and 2 on at 9:30. but no other tables came in. The rain most definitely had an impact on tonight too. It came down pretty heavy around 5:30, which might be why we didn't see a bigger happy hour pop. Then it calmed down, but around 9:30 the rain got heavier. Pretty smooth and easy night, other than all this water...
Specials:
Seared Hama Toro box: Verbal Special. I changed the price in Aloha but it never updated on the front of house. So they had to ring it in open sushi $11 we sold 3.
3 Staff members that stood out (why/how):
-Kelly's mood as a Host was outstanding. Friendly, happy and cheerful. Nice to see her turn it around.
-Liam got a little swamped when we first hit the wait, but did a good job delegating what he needed to those that asked.
-Leigh does a great job SAing. I know I've said this before. I just am very impressed with her ability in this area.
Any VIP's in?
Nathan was in for his Birthday! Other than that that's all I recognized.
Comps& Void Detail:
FNF for Tuna Poke for Nathan
Guest Changed mind on a Gyoza at B1
R&M needs:
Well there's more water leaking in the kitchen & the party room. Looks like Petrocelli never came back out to fix the issue. I will follow up with them in the morning. Also, there was a LOT of water in the dish pit tonight. I'm not 100% sure about this, but it COULD possibly be leaking in from the wall. I wouldn't be surprised.
Also, while Leigh was cleaning S8 a small cockroach crawled out and onto the sushi bar. This is a far too reoccurring issue. Bug Master?
86'd items/ need more:
Tuesday AM Recap 1/17/17
Written By: Leary
LY Lunch Sales: 1801
Projected Sales : 1938 (-819)
TY Lunch Sales: 1119
+/- : -682, -38%
Lunch Covers: 65
Avg PPA: 17.22
Previous Days Labor: 21%
Previous Days Comps: 4%
Controllable Comps: 4.38%
Weather: Chilly, Cloudy, and Rainy
Special events?:
Who worked:
Lindsey, Alex, Renee, Johnny Cl, Melisa H, Leigh SA, Emily FR
Flow of Business, Cuts and Ticket Times:
So slow today. Not surprising after a 3 day weekend and the crummy weather. We never filled up. Just a slow trickle of tables. Ticket times were good, and no comps.
Specials:
3 Staff members that stood out (why/how):
-Emily did an awesome job with the busy shift, but got a little mixed up today on the slow shift. Not major issues just mixing up tables a couple of times.
-Taylor called today, and I let him know he no longer has a job here. I explained why, and he was a little combative. He didn't deny what he did just explained why he deserved the job anyways.
-Brennan came in to talk to me. His grandmother is dying and was put into hospice today. He is planning on flying up there tomorrow night, and being back for his Saturday shift. He got tomorrow night covered but is still trying to get Thursday and Friday mornings covered. I told him to do the best he can, and if he can't cover them we'll figure it out.
Any VIP's in?
Comps& Void Detail:
R&M needs:
More issues with the aloha screen calibration. I've been working with Jeremiah throughout the day. Everything is working for now, but he's going to have them replaced with older models temporarily to see if it's a compatibility issue or a software issue.
86'd items/ need more:
LY Lunch Sales: 1801
Projected Sales : 1938 (-819)
TY Lunch Sales: 1119
+/- : -682, -38%
Lunch Covers: 65
Avg PPA: 17.22
Previous Days Labor: 21%
Previous Days Comps: 4%
Controllable Comps: 4.38%
Weather: Chilly, Cloudy, and Rainy
Special events?:
Who worked:
Lindsey, Alex, Renee, Johnny Cl, Melisa H, Leigh SA, Emily FR
Flow of Business, Cuts and Ticket Times:
So slow today. Not surprising after a 3 day weekend and the crummy weather. We never filled up. Just a slow trickle of tables. Ticket times were good, and no comps.
Specials:
3 Staff members that stood out (why/how):
-Emily did an awesome job with the busy shift, but got a little mixed up today on the slow shift. Not major issues just mixing up tables a couple of times.
-Taylor called today, and I let him know he no longer has a job here. I explained why, and he was a little combative. He didn't deny what he did just explained why he deserved the job anyways.
-Brennan came in to talk to me. His grandmother is dying and was put into hospice today. He is planning on flying up there tomorrow night, and being back for his Saturday shift. He got tomorrow night covered but is still trying to get Thursday and Friday mornings covered. I told him to do the best he can, and if he can't cover them we'll figure it out.
Any VIP's in?
Comps& Void Detail:
R&M needs:
More issues with the aloha screen calibration. I've been working with Jeremiah throughout the day. Everything is working for now, but he's going to have them replaced with older models temporarily to see if it's a compatibility issue or a software issue.
86'd items/ need more:
Monday, January 16, 2017
Daily Recap 1/16 PM
Written By: Chelsea (HI I'm back!)
LY Dinner Sales: $5274
Projected Sales : $5562 (+$77)
TY Dinner Sales: $5639
+/- : 7%, $365 over LY
Dinner Covers: 223
Avg PPA: $25.29
Weather: cooling off and a bit drizzly
Special events?: MLK Day
Who worked: Ruthy, Mandy, Krystin, Cindy, Clair CL. Hiroe FR and Leigh SA, Kelly and John host.
Flow of Business, Cuts and Ticket Times: Line at the door upon opening, several big tops (5, 6, and 7) within the first 15 mins. Party room ended up being a 5 top, but then a 7 walked in and a 9 top was after that. Hit a wait around 5:30, wait times reached an hour by 7, Kelly had to focus most of her time on cocktailing after the wait, but started slowing down just after 8 and then was off the wait by 9. Cut John at 9 and then went 2 on at 9:25. Ticket times were a little long in the kitchen from the initial pop, hit about 20-25 minutes and then went back to normal after the first wave.
There was a reservation for 6 in the party room at 6. They arrived and the man that made the reservation said they had a reservation for 5, but when I mentioned that we only took reservations for the party room for parties of 6-12, one of the girls tapped the man and said it was for 6. We set up the party room for them, but by 6:15, they admitted that it was only 5. Leary was aware that this had been happening often with parties saying it was 6 when it was actually 5, so he let them know that we would be unable to accommodate them in the party room but they'd be next up for the next table that could seat 5, especially considering we had put the 6 and the 7 tops in the dining room because of their booking. He had turned down 3 parties that had called for that same time slot as well. They initially seemed okay with waiting, but then decided to go elsewhere. After they left, Leary cancelled the reservation on Resy and charged them the cancellation fee. Did let the people know that they would be charged the cancellation fee, they accepted but were not happy about it.
Clair had a few issues with the sushi bar tonight. Had a ticket lost, long ticket time, had to comp the kappa roll for a kid. Lee mentioned he remembered seeing the ticket but didn't remember what had happened to it. Rang up a Texas Surf n Turf no cilantro, but green sauce was put on it. Had it remade because it was a cilantro allergy, Leary followed up with Clair that if it's an allergy, to please specify. S12 came in for some specialty pieces, ordered 4 pieces of O-Toro, when Kim delivered he called them Hamachi and the table sent them back. Clair talked to the guest and realized the mistake, and Leary redelivered and apologized for the misunderstanding. With new sushi chefs, it might be a good idea to hand them the ticket with the item when delivering to avoid confusion with what they are handing over.
Specials:
3 Staff members that stood out (why/how):
Leigh did a good job as SA tonight, but the double seemed to wear on her.
Daniel was a little stressed in the expo position with the initial rush. Leary is going to follow up with him tomorrow.
Kelly struggled as the opening host tonight. Followed up to correct a few of her mistakes in hopes they are avoided in the future. I believe she has a new respect for the position.
Any VIP's in? Old John, Leslie.
Comps& Void Detail: 3 SIN (1 Yellow Jacket, 2 Kemuri/Tatsuya), 1 birthday comp, Open dollar Comp for Edamame app promo. Recovery for lost kappa maki ticket. Guest Changed Mind on sushi card.
R&M needs:
86'd items/ need more:
LY Dinner Sales: $5274
Projected Sales : $5562 (+$77)
TY Dinner Sales: $5639
+/- : 7%, $365 over LY
Dinner Covers: 223
Avg PPA: $25.29
Weather: cooling off and a bit drizzly
Special events?: MLK Day
Who worked: Ruthy, Mandy, Krystin, Cindy, Clair CL. Hiroe FR and Leigh SA, Kelly and John host.
Flow of Business, Cuts and Ticket Times: Line at the door upon opening, several big tops (5, 6, and 7) within the first 15 mins. Party room ended up being a 5 top, but then a 7 walked in and a 9 top was after that. Hit a wait around 5:30, wait times reached an hour by 7, Kelly had to focus most of her time on cocktailing after the wait, but started slowing down just after 8 and then was off the wait by 9. Cut John at 9 and then went 2 on at 9:25. Ticket times were a little long in the kitchen from the initial pop, hit about 20-25 minutes and then went back to normal after the first wave.
There was a reservation for 6 in the party room at 6. They arrived and the man that made the reservation said they had a reservation for 5, but when I mentioned that we only took reservations for the party room for parties of 6-12, one of the girls tapped the man and said it was for 6. We set up the party room for them, but by 6:15, they admitted that it was only 5. Leary was aware that this had been happening often with parties saying it was 6 when it was actually 5, so he let them know that we would be unable to accommodate them in the party room but they'd be next up for the next table that could seat 5, especially considering we had put the 6 and the 7 tops in the dining room because of their booking. He had turned down 3 parties that had called for that same time slot as well. They initially seemed okay with waiting, but then decided to go elsewhere. After they left, Leary cancelled the reservation on Resy and charged them the cancellation fee. Did let the people know that they would be charged the cancellation fee, they accepted but were not happy about it.
Clair had a few issues with the sushi bar tonight. Had a ticket lost, long ticket time, had to comp the kappa roll for a kid. Lee mentioned he remembered seeing the ticket but didn't remember what had happened to it. Rang up a Texas Surf n Turf no cilantro, but green sauce was put on it. Had it remade because it was a cilantro allergy, Leary followed up with Clair that if it's an allergy, to please specify. S12 came in for some specialty pieces, ordered 4 pieces of O-Toro, when Kim delivered he called them Hamachi and the table sent them back. Clair talked to the guest and realized the mistake, and Leary redelivered and apologized for the misunderstanding. With new sushi chefs, it might be a good idea to hand them the ticket with the item when delivering to avoid confusion with what they are handing over.
Specials:
3 Staff members that stood out (why/how):
Leigh did a good job as SA tonight, but the double seemed to wear on her.
Daniel was a little stressed in the expo position with the initial rush. Leary is going to follow up with him tomorrow.
Kelly struggled as the opening host tonight. Followed up to correct a few of her mistakes in hopes they are avoided in the future. I believe she has a new respect for the position.
Any VIP's in? Old John, Leslie.
Comps& Void Detail: 3 SIN (1 Yellow Jacket, 2 Kemuri/Tatsuya), 1 birthday comp, Open dollar Comp for Edamame app promo. Recovery for lost kappa maki ticket. Guest Changed Mind on sushi card.
R&M needs:
86'd items/ need more:
Monday AM Recap 1/16/17
Written By: Leary
LY Lunch Sales: 2520
Projected Sales : 2945 (-438)
TY Lunch Sales: 2507
+/- : -13, -1%
Lunch Covers: 138
Avg PPA: 18.17
Previous Days Labor: 20%
Previous Days Comps: 5%
Controllable Comps: 2.67%
Weather: Cloudy
Special events?: MLK Day
Who worked:
Ruthy, John, Sayo, Johnny Cl, Melisa H, Emily FR, Leigh SA
Flow of Business, Cuts and Ticket Times:
Pretty mellow first couple of hours. Started filling up at 1230, and hit a 30 minute wait by 1pm. Sat the last table off the wait at 155. Closed 4 on. Ticket times were good. Despite the bulk of the business coming all in the last hour, everyone handled the pop well. No customer issues and no controllable comps.
Specials:
3 Staff members that stood out (why/how):
-Had a talk with John concerning all the negative feedback he's been getting in the blog lately. I didn't want to wait for his eval. I outlined what needs improvement, and how to run his section better. I also talked about how it's felt like he was above the support shifts lately. He agreed with most of what talked about, and said he'd turn it around. I let him know I was going to lighten his hours a bit as well.
Any VIP's in?
Comps& Void Detail:
-Customer Kome Bucks
R&M needs:
86'd items/ need more:
LY Lunch Sales: 2520
Projected Sales : 2945 (-438)
TY Lunch Sales: 2507
+/- : -13, -1%
Lunch Covers: 138
Avg PPA: 18.17
Previous Days Labor: 20%
Previous Days Comps: 5%
Controllable Comps: 2.67%
Weather: Cloudy
Special events?: MLK Day
Who worked:
Ruthy, John, Sayo, Johnny Cl, Melisa H, Emily FR, Leigh SA
Flow of Business, Cuts and Ticket Times:
Pretty mellow first couple of hours. Started filling up at 1230, and hit a 30 minute wait by 1pm. Sat the last table off the wait at 155. Closed 4 on. Ticket times were good. Despite the bulk of the business coming all in the last hour, everyone handled the pop well. No customer issues and no controllable comps.
Specials:
3 Staff members that stood out (why/how):
-Had a talk with John concerning all the negative feedback he's been getting in the blog lately. I didn't want to wait for his eval. I outlined what needs improvement, and how to run his section better. I also talked about how it's felt like he was above the support shifts lately. He agreed with most of what talked about, and said he'd turn it around. I let him know I was going to lighten his hours a bit as well.
Any VIP's in?
Comps& Void Detail:
-Customer Kome Bucks
R&M needs:
86'd items/ need more:
Sunday, January 15, 2017
Sunday 1/15/17 PM
Written By: Dusten
LY Dinner Sales:5571
Projected Sales : 5616
TY Dinner Sales:4512
+/- :19% under LY and short of PS by $1104
Dinner Covers: 156
Avg PPA: 28.92
Weather: Rainy and 60's, incoming storm
Special events?: Football, MLK Weekend
Who worked: Liam, Grace, Cindy, Ruthy, Krystin CL, Hiroe training Emily FR, Liam and Tori H, Leigh SA
Flow of Business, Cuts and Ticket Times: Tonight was pretty slow, as the big game and the weather seemed to have some effect on business. We went on a small wait at about 7:15pm of only a table or two at a time. Things were already quieting down when the swim team arrived at 8:15. Still, to make room for such a large group things were a little hectic. We had all the tables but A7 ready to go. A7 had finished their desserts and were camping a bit when they were basically surrounded by the swim team. They left and we got everyone sat together. Ruthy and Cindy made a good team, with others, including Take-san helping.
Specials: both remaining Aji sashimi were sold.
3 Staff members that stood out (why/how): So... John did none of his closing side work for the host stand before leaving. Tori came in and cleaned the bathrooms, took out the trash, made a kids chopsticks (there was a single pair left) and whatever else was left undone. I think maybe John is coasting a bit because we did rely on him so much to fill in the gaps when we had high turnover with support staff.
-I like Emily as a food runner. She does a lot to help out on the floor in her downtime, prebussing. With other food runners, I have to point that sort of thing out. With her, she is already out bussing tables. She seems to have a great work attitude as well.
-Ruthy and Cindy did very well with the large party with minimal mistakes.
Any VIP's in? Japanese Swim Team. Mandrew and gym bros. Kelly joined them when she was cut. Sommelier for Perla's. Patrick's wife.
Comps& Void Detail: glass cabernet misring, katsuo tataki misring. owner comp 4 fat samurai and 4 surf and turf, employee day off for Mandrew and Kelly, FNF's a couple salmon nigiri for Patrick's wife Alexandria.
R&M needs: So last Sunday (1/8/17) I inadvertently put Toshi's PM tip out in Take's space on the spreadsheet. I fixed it on the spreadsheet, but he still needs that $. I also corrected the Beverage spreadsheet as best as I could, but not the template. It wasn't as easy to do for me to follow the formulas without seeing way off beer numbers being corrected as I worked.
86'd items/ need more:
LY Dinner Sales:5571
Projected Sales : 5616
TY Dinner Sales:4512
+/- :19% under LY and short of PS by $1104
Dinner Covers: 156
Avg PPA: 28.92
Weather: Rainy and 60's, incoming storm
Special events?: Football, MLK Weekend
Who worked: Liam, Grace, Cindy, Ruthy, Krystin CL, Hiroe training Emily FR, Liam and Tori H, Leigh SA
Flow of Business, Cuts and Ticket Times: Tonight was pretty slow, as the big game and the weather seemed to have some effect on business. We went on a small wait at about 7:15pm of only a table or two at a time. Things were already quieting down when the swim team arrived at 8:15. Still, to make room for such a large group things were a little hectic. We had all the tables but A7 ready to go. A7 had finished their desserts and were camping a bit when they were basically surrounded by the swim team. They left and we got everyone sat together. Ruthy and Cindy made a good team, with others, including Take-san helping.
Specials: both remaining Aji sashimi were sold.
3 Staff members that stood out (why/how): So... John did none of his closing side work for the host stand before leaving. Tori came in and cleaned the bathrooms, took out the trash, made a kids chopsticks (there was a single pair left) and whatever else was left undone. I think maybe John is coasting a bit because we did rely on him so much to fill in the gaps when we had high turnover with support staff.
-I like Emily as a food runner. She does a lot to help out on the floor in her downtime, prebussing. With other food runners, I have to point that sort of thing out. With her, she is already out bussing tables. She seems to have a great work attitude as well.
-Ruthy and Cindy did very well with the large party with minimal mistakes.
Any VIP's in? Japanese Swim Team. Mandrew and gym bros. Kelly joined them when she was cut. Sommelier for Perla's. Patrick's wife.
Comps& Void Detail: glass cabernet misring, katsuo tataki misring. owner comp 4 fat samurai and 4 surf and turf, employee day off for Mandrew and Kelly, FNF's a couple salmon nigiri for Patrick's wife Alexandria.
R&M needs: So last Sunday (1/8/17) I inadvertently put Toshi's PM tip out in Take's space on the spreadsheet. I fixed it on the spreadsheet, but he still needs that $. I also corrected the Beverage spreadsheet as best as I could, but not the template. It wasn't as easy to do for me to follow the formulas without seeing way off beer numbers being corrected as I worked.
86'd items/ need more:
Sunday AM 1.15.17
Written By: Elizabeth
LY Lunch Sales: $2866
Projected Sales : $3200
TY Lunch Sales: $2802
+/- : -2% LY and -$398 PS
Lunch Covers:172
Avg PPA: $16.29
Previous Days Labor: 20%
Previous Days Comps: 3%
Controllable Comps: 2.31%
Weather: Overcast, Drizzly. high 60s
Special events?: MLK Weekend.
Who worked: Krystin, Ruthy, Renee, Mandy CL. John Host, Brennan S, Liam FR.
Flow of Business, Cuts and Ticket Times:
Lunch was solid and steady. Went on a short wait around 1pm. Had a fair amount of large parties walk in today. Had a "6" top make a reservation. However it was only 5 and a baby carrier. Then had a few 7 tops walk in, and several 5 tops. Everyone was on their toes and moving throughout the shift. No one seemed too overwhelmed, and they all asked for things as they needed them. Great work by all today. It slowed after 2:15. Cut Krystin at 2pm, and went 2 on at 2:30. Nothing much else happened after that.
Very lucky this happened to someone we know, but it shouldn't have happen to begin with: Gabe (sao's husband) pulled a sizable piece of plastic out of his mouth from a bite of his Ebi Fry. It was in the batter. I apologized and took care of the ebi fry. he was understanding, but this could have gone worse.
I understand that we need to make rice during service because of the 10-day Bento Commitment, but this is plain unsanitary on so many levels.
3 Staff members that stood out (why/how):
-I'm not sure what goes on in John's head. This morning someone called about a 6 top reservation at noon. He said he didn't know if we had any reservations and then just didn't even bother to put them on hold to get the ipad and look. He just told them he didn't know, and they said they would call back. I asked him why he didn't just get the ipad and look. He said he didn't know. This is also similar to last week when I laid into him a bit about taking a "call ahead" reservation. He makes up his own rules sometimes. It's baffling.
-Ruthy's attitude was better today. More tame.
- It was a solid crew of hardworking ladies this morning
Any VIP's in?
Kannika from RBG
Sao for her birthday
Comps& Void Detail:
Kome Bucks for Sao's BirthdayLunch
Kitchen Error for the Plastic Ebi
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2866
Projected Sales : $3200
TY Lunch Sales: $2802
+/- : -2% LY and -$398 PS
Lunch Covers:172
Avg PPA: $16.29
Previous Days Labor: 20%
Previous Days Comps: 3%
Controllable Comps: 2.31%
Weather: Overcast, Drizzly. high 60s
Special events?: MLK Weekend.
Who worked: Krystin, Ruthy, Renee, Mandy CL. John Host, Brennan S, Liam FR.
Flow of Business, Cuts and Ticket Times:
Lunch was solid and steady. Went on a short wait around 1pm. Had a fair amount of large parties walk in today. Had a "6" top make a reservation. However it was only 5 and a baby carrier. Then had a few 7 tops walk in, and several 5 tops. Everyone was on their toes and moving throughout the shift. No one seemed too overwhelmed, and they all asked for things as they needed them. Great work by all today. It slowed after 2:15. Cut Krystin at 2pm, and went 2 on at 2:30. Nothing much else happened after that.
Very lucky this happened to someone we know, but it shouldn't have happen to begin with: Gabe (sao's husband) pulled a sizable piece of plastic out of his mouth from a bite of his Ebi Fry. It was in the batter. I apologized and took care of the ebi fry. he was understanding, but this could have gone worse.
Also, what's wrong with this picture?
I understand that we need to make rice during service because of the 10-day Bento Commitment, but this is plain unsanitary on so many levels.
3 Staff members that stood out (why/how):
-I'm not sure what goes on in John's head. This morning someone called about a 6 top reservation at noon. He said he didn't know if we had any reservations and then just didn't even bother to put them on hold to get the ipad and look. He just told them he didn't know, and they said they would call back. I asked him why he didn't just get the ipad and look. He said he didn't know. This is also similar to last week when I laid into him a bit about taking a "call ahead" reservation. He makes up his own rules sometimes. It's baffling.
-Ruthy's attitude was better today. More tame.
- It was a solid crew of hardworking ladies this morning
Any VIP's in?
Kannika from RBG
Sao for her birthday
Comps& Void Detail:
Kome Bucks for Sao's BirthdayLunch
Kitchen Error for the Plastic Ebi
R&M needs:
86'd items/ need more:
Saturday AM 1.14.17
Written By: Elizabeth
LY Lunch Sales: $2168
Projected Sales : $3024
TY Lunch Sales: $3498
+/- : +61% LY and +$474 PS
Lunch Covers:182
Avg PPA: $19.22 Saw a lot of alcohol going out today. Woohoo!
Previous Days Labor: 22%
Previous Days Comps: 5%
Controllable Comps: 6.2%
Weather: Overcast and in the 40s. What a drastic change.
Special events?:
MLK Weekend
Who worked:
Sophia, John, Mandy, Johnny CL. Tori Host, Hiroe FR TR Emily, Brennan SA
Flow of Business, Cuts and Ticket Times:
Steady lunch today from start to finish. Filled up around 12:45 and went on short 15-20 minute wait throughout. Came off the wait around 2:15. I cut John at that time, and didn't go 2 on until 2:40. Smooth afternoon. Not many issues in particular.
Whoever is the last to plug in the ipad at the end of the night, needs to make sure it is CHARGING! I came in this morning and it was at 11%. It is CRUCIAL that it gets charged every night. This isn't the first time it's happened, but let's make it the last. Please and thank you.
3 Staff members that stood out (why/how):
-John struggled a lot today. I was his own personal Server Assistant. He had terrible table maintenence, and couldn't prioritize his needs. He just gets overwhelmed. I think going forward that he needs to be in a modified section. 3 tables only. Thats all I can see him handling right now. He also got frustrated and upset when I was helping him. Also a bad sign. I think we might have jumped the gun on him serving. He's just not organized or focused enough.
-Daniel's tempura was looking pretty shabby today. I asked for a temp lunch to be refired because the brussel sprouts were barely covered. I saw some others go out that looked sub par as well. Scott told me its because the temp dropped in the oil. We need to keep an eye on this. We can't just send stuff out because we need to. It all needs to look good.
Any VIP's in?
Pilot and his wife (though he might not be a pilot...) They were in Belize for the last 3 weeks. Must be nice. Living the good life.
Comps& Void Detail:
DNL for a Katsu Don- the guy said the rice tasted funny.
Recovery for an edamame. I cut John and forgot to delegate B1 to a server. They sat a little longer because of that.
Owner comp for Kayo
Kome Bucks from Pilot
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2168
Projected Sales : $3024
TY Lunch Sales: $3498
+/- : +61% LY and +$474 PS
Lunch Covers:182
Avg PPA: $19.22 Saw a lot of alcohol going out today. Woohoo!
Previous Days Labor: 22%
Previous Days Comps: 5%
Controllable Comps: 6.2%
Weather: Overcast and in the 40s. What a drastic change.
Special events?:
MLK Weekend
Who worked:
Sophia, John, Mandy, Johnny CL. Tori Host, Hiroe FR TR Emily, Brennan SA
Flow of Business, Cuts and Ticket Times:
Steady lunch today from start to finish. Filled up around 12:45 and went on short 15-20 minute wait throughout. Came off the wait around 2:15. I cut John at that time, and didn't go 2 on until 2:40. Smooth afternoon. Not many issues in particular.
Whoever is the last to plug in the ipad at the end of the night, needs to make sure it is CHARGING! I came in this morning and it was at 11%. It is CRUCIAL that it gets charged every night. This isn't the first time it's happened, but let's make it the last. Please and thank you.
3 Staff members that stood out (why/how):
-John struggled a lot today. I was his own personal Server Assistant. He had terrible table maintenence, and couldn't prioritize his needs. He just gets overwhelmed. I think going forward that he needs to be in a modified section. 3 tables only. Thats all I can see him handling right now. He also got frustrated and upset when I was helping him. Also a bad sign. I think we might have jumped the gun on him serving. He's just not organized or focused enough.
-Daniel's tempura was looking pretty shabby today. I asked for a temp lunch to be refired because the brussel sprouts were barely covered. I saw some others go out that looked sub par as well. Scott told me its because the temp dropped in the oil. We need to keep an eye on this. We can't just send stuff out because we need to. It all needs to look good.
Any VIP's in?
Pilot and his wife (though he might not be a pilot...) They were in Belize for the last 3 weeks. Must be nice. Living the good life.
Comps& Void Detail:
DNL for a Katsu Don- the guy said the rice tasted funny.
Recovery for an edamame. I cut John and forgot to delegate B1 to a server. They sat a little longer because of that.
Owner comp for Kayo
Kome Bucks from Pilot
R&M needs:
86'd items/ need more:
Saturday PM Recap 1/14/17
Written By: Leary
LY Dinner Sales: 8081
Projected Sales : 8490 (-856)
TY Dinner Sales: 7634
+/- : -447, -6%
Dinner Covers: 261
Avg PPA: 29.95
$11,132 for the day, +$883 over last year
Weather: Chilly
Special events?:
Who worked:
Liam, Renee, Sayo, Krystin, Dusten Cl, Chelsea & Leigh H, John SA, Hiroe Tr Emily FR, Kelly cktl
Flow of Business, Cuts and Ticket Times:
Much smoother evening overall. Flow of business came at a much calmer pace. Had a lot of big tops tonight. Besides the booked up party room we had a 7-top, 4 6-tops, and 2 5-tops. Chelsea did a great job of running the board, and tables weren't really lingering tonight which was super helpful. I think the sushi bar got all the campers tonight. Had a steady 45-50 min wait for most of the pop. Died off around 10, and cut Chelsea & Kelly. 2 on at 1025.
Tickets times were good from the kitchen, and were decent for most of the night from the sushi bar. Had high ticket times on rolls in the beginning of the shift. Hector wasn't feeling good, and Kim is still learning the ingredients. Started hitting 40-45 ticket times at one point. Toshi and Spencer started helping out to catch us up. Mr Tran came in and started training Kim, and things got back on track. Had a small wave of 30 minute rolls at the end of the night as well, but ticket times were good for the bulk of the night.
Had one ticket go missing for B6 when rolls were taking the awhile. It took 50 minutes for 2 rolls to the table. It was a mom and a small child that were getting pretty hangry. I comped them, ran them out, and apologized. The mom seemed understanding, but was just ready to eat and leave. No other guest issues.
A lot of happy first timers, and people bringing their parents out. Received a lot of nice compliments from guests when I was filling waters, and running food. It was overall a pleasant crowd in here tonight, and a calmer vibe.
Notes for tomorrow:
1st dont slam the safe door. It will shut down the computer, or freeze it. Be gentle when closing the door. I'm going to try and rearrange things on Monday.
2nd I created a "Party Server" ( 999 ) clock in for Ruthy and Cindy to share tomorrow night. Have them ring in the party on this number, and print the check out. Split the amounts in the check out sheet between them. (1/2 of cash owed, credit card tips, and sales for each). Enter all 3 checkouts normally in the Aloha. Please call me if you have any questions.
Specials:
Whole Aji-3
Pike Mackerel-6
3 Staff members that stood out (why/how):
-Leigh was super helpful tonight. Chelsea took control of the host stand, and was more assertive giving her direction. Under those circumstances she did great. On her own she just gets lost.
-Renee is strong on the floor. It's a noticeable difference having her on a Saturday night compared to some of our more complacent veterans.
Any VIP's in?
Comps& Void Detail:
-Recovery for 2 rolls. The ticket was lost and it took about 50 minutes to hit the table.
-Bday Comp
R&M needs:
Dumpster wasn't emptied last night. I texted Jenna when I realized, but no response. The dumpster is currently overfilled. Also, the back-up trash cans are gone. Anyone have any idea where they went? I'll call her again in the morning.
86'd items/ need more:
LY Dinner Sales: 8081
Projected Sales : 8490 (-856)
TY Dinner Sales: 7634
+/- : -447, -6%
Dinner Covers: 261
Avg PPA: 29.95
$11,132 for the day, +$883 over last year
Weather: Chilly
Special events?:
Who worked:
Liam, Renee, Sayo, Krystin, Dusten Cl, Chelsea & Leigh H, John SA, Hiroe Tr Emily FR, Kelly cktl
Flow of Business, Cuts and Ticket Times:
Much smoother evening overall. Flow of business came at a much calmer pace. Had a lot of big tops tonight. Besides the booked up party room we had a 7-top, 4 6-tops, and 2 5-tops. Chelsea did a great job of running the board, and tables weren't really lingering tonight which was super helpful. I think the sushi bar got all the campers tonight. Had a steady 45-50 min wait for most of the pop. Died off around 10, and cut Chelsea & Kelly. 2 on at 1025.
Tickets times were good from the kitchen, and were decent for most of the night from the sushi bar. Had high ticket times on rolls in the beginning of the shift. Hector wasn't feeling good, and Kim is still learning the ingredients. Started hitting 40-45 ticket times at one point. Toshi and Spencer started helping out to catch us up. Mr Tran came in and started training Kim, and things got back on track. Had a small wave of 30 minute rolls at the end of the night as well, but ticket times were good for the bulk of the night.
Had one ticket go missing for B6 when rolls were taking the awhile. It took 50 minutes for 2 rolls to the table. It was a mom and a small child that were getting pretty hangry. I comped them, ran them out, and apologized. The mom seemed understanding, but was just ready to eat and leave. No other guest issues.
A lot of happy first timers, and people bringing their parents out. Received a lot of nice compliments from guests when I was filling waters, and running food. It was overall a pleasant crowd in here tonight, and a calmer vibe.
Notes for tomorrow:
1st dont slam the safe door. It will shut down the computer, or freeze it. Be gentle when closing the door. I'm going to try and rearrange things on Monday.
2nd I created a "Party Server" ( 999 ) clock in for Ruthy and Cindy to share tomorrow night. Have them ring in the party on this number, and print the check out. Split the amounts in the check out sheet between them. (1/2 of cash owed, credit card tips, and sales for each). Enter all 3 checkouts normally in the Aloha. Please call me if you have any questions.
Specials:
Whole Aji-3
Pike Mackerel-6
3 Staff members that stood out (why/how):
-Leigh was super helpful tonight. Chelsea took control of the host stand, and was more assertive giving her direction. Under those circumstances she did great. On her own she just gets lost.
-Renee is strong on the floor. It's a noticeable difference having her on a Saturday night compared to some of our more complacent veterans.
Any VIP's in?
Comps& Void Detail:
-Recovery for 2 rolls. The ticket was lost and it took about 50 minutes to hit the table.
-Bday Comp
R&M needs:
Dumpster wasn't emptied last night. I texted Jenna when I realized, but no response. The dumpster is currently overfilled. Also, the back-up trash cans are gone. Anyone have any idea where they went? I'll call her again in the morning.
86'd items/ need more:
Saturday, January 14, 2017
Friday PM Recap 1/13/17
Written By: Leary
LY Dinner Sales: 7006
Projected Sales : 7050 (+580.50)
TY Dinner Sales: 7631
+/- : +625, +9%
Dinner Covers: 248
Avg PPA: 30.77
Weather: Cool evening
Special events?: Friday 13th
Who worked:
Lindsey, Ruthy, Johnny, Krystin, Dusten Cl, John SA, Liam FR
Flow of Business, Cuts and Ticket Times:
Pretty hectic first few hours. It's a full moon and Friday 13th so of course it was. The initial start to the shift was pretty mellow. Around 6pm Fumi came to let me know that there was something wrong with the dish machine. A bolt that holds the top arm had snapped off the top of the machine, and high pressure water was shooting out of it. Called Auto-Chlor to come out, and luckily someone was in the area so they were here by 645. Unfortunately it took a little over an hour to fix it. He said he has never seen that happen before, and wasn't sure how that was possible. Also the guy was in no kind of hurry. Dishes were piling high, and Beorn was doing his best to hand wash things and not be in the repairman's way. When he was done Fumi, Beorn, and I knocked out all the dishes as fast as possible. At this point we were out of pints, wine glasses, and several kinds of plates. When that was squared away the Kitchen was getting swamped with tickets. Beorn helped Steve catch up, and I helped Liam expo. We had some 25-30 minute tickets, but considering the volume of business, being 1 fully- trained-cook short, and lack of available dishes, ticket times were pretty decent during that pop. Servers did a good job helping to run food. After that things settled down to some sense of normalcy. It was nice having Tori at the host stand, and Kelly helping out the servers while I was stuck in the back. Sushi bar did a solid job being one short as well. They got their biggest pop towards the end of the night, but everyone powered through and times were ok. Didn't come off the wait until a little after 10. Cut Tori & Kelly at 945, and 2 on at 1030.
Thankfully not a lot of comps tonight. Had 1 recovery because Ruthy forgot to ring a Tuna Poke when the sushi bar was getting slammed. The table was nice when she fessed up her mistake, but it was the last thing that hit the table and they had been done with their other items for about 20 minutes so I took care of it. No other guest issues.
Specials:
Sannma- 4
3 Staff members that stood out (why/how):
-Beorn was definitely the VIP of the night. Between working around an incredibly frustrating situation in the dish pit, and then jumping right into a busy line without even taking a breath. I really don't think we would have got through tonight without him. I bought him a couple of beers for all the hard work.
-Ruthy has seem to lose a lot of focus lately. I was planning on waiting until the eval to go over things, but I don't think it can wait. I'm going to speak with her before the shift.
-Kelly was super helpful on her down time.
Any VIP's in?
Jason & Susan
Comps& Void Detail:
-Bday comp
-Recovery comp for Tuna Poke
R&M needs:
86'd items/ need more:
LY Dinner Sales: 7006
Projected Sales : 7050 (+580.50)
TY Dinner Sales: 7631
+/- : +625, +9%
Dinner Covers: 248
Avg PPA: 30.77
Weather: Cool evening
Special events?: Friday 13th
Who worked:
Lindsey, Ruthy, Johnny, Krystin, Dusten Cl, John SA, Liam FR
Flow of Business, Cuts and Ticket Times:
Pretty hectic first few hours. It's a full moon and Friday 13th so of course it was. The initial start to the shift was pretty mellow. Around 6pm Fumi came to let me know that there was something wrong with the dish machine. A bolt that holds the top arm had snapped off the top of the machine, and high pressure water was shooting out of it. Called Auto-Chlor to come out, and luckily someone was in the area so they were here by 645. Unfortunately it took a little over an hour to fix it. He said he has never seen that happen before, and wasn't sure how that was possible. Also the guy was in no kind of hurry. Dishes were piling high, and Beorn was doing his best to hand wash things and not be in the repairman's way. When he was done Fumi, Beorn, and I knocked out all the dishes as fast as possible. At this point we were out of pints, wine glasses, and several kinds of plates. When that was squared away the Kitchen was getting swamped with tickets. Beorn helped Steve catch up, and I helped Liam expo. We had some 25-30 minute tickets, but considering the volume of business, being 1 fully- trained-cook short, and lack of available dishes, ticket times were pretty decent during that pop. Servers did a good job helping to run food. After that things settled down to some sense of normalcy. It was nice having Tori at the host stand, and Kelly helping out the servers while I was stuck in the back. Sushi bar did a solid job being one short as well. They got their biggest pop towards the end of the night, but everyone powered through and times were ok. Didn't come off the wait until a little after 10. Cut Tori & Kelly at 945, and 2 on at 1030.
Thankfully not a lot of comps tonight. Had 1 recovery because Ruthy forgot to ring a Tuna Poke when the sushi bar was getting slammed. The table was nice when she fessed up her mistake, but it was the last thing that hit the table and they had been done with their other items for about 20 minutes so I took care of it. No other guest issues.
Specials:
Sannma- 4
3 Staff members that stood out (why/how):
-Beorn was definitely the VIP of the night. Between working around an incredibly frustrating situation in the dish pit, and then jumping right into a busy line without even taking a breath. I really don't think we would have got through tonight without him. I bought him a couple of beers for all the hard work.
-Ruthy has seem to lose a lot of focus lately. I was planning on waiting until the eval to go over things, but I don't think it can wait. I'm going to speak with her before the shift.
-Kelly was super helpful on her down time.
Any VIP's in?
Jason & Susan
Comps& Void Detail:
-Bday comp
-Recovery comp for Tuna Poke
R&M needs:
86'd items/ need more:
Friday, January 13, 2017
Friday AM 1.13.17
Written By:
LY Lunch Sales: $2024
Projected Sales : $2664
TY Lunch Sales: $2618
+/- : +29% LY and -$46PS
Lunch Covers: 139
Avg PPA: $18.83
Previous Days Labor: 22%
Previous Days Comps: 5%
Controllable Comps: 6.20%
Weather: Overcast and in the high 70s. So warm.
Special events?:
Going into ANOTHER 3 Day weekend. MLK Day Monday.
Who worked: Liam, Sayo, Renee, Clair CL. Tori Host, Brennan SA, John FR
Flow of Business, Cuts and Ticket Times:
Slow start, but considering what happened yesterday, I knew it wasn't going to be slow for long. By noon we had a 15-20 minute wait, but sushi bar was getting hit hard, so sushi time was about 25 minutes on average, which pushed our quote times up to 20-30 minutes. Only a few minor hiccups. B1's Bento came out in a timely manner, but the sushi lunch took about 15 minutes more. They were getting antsy, so I comp'd the lunch. Liam also rang in a sunshine roll for them and wanted to take care of it, since the order took a long time (and the sunshine roll came out in about 7 minutes), so we took care of that too.
Later on, another B1 ordered Japanese Uni. Liam rang in regular uni. So I comp'd the 2 regular uni to server error, and told them guy that he can at least have a side by side comparison now. He said that he drove by here the other day, and thought "wow a sushi restaurant on Airport Blvd, looks a little out of place" (his words...odd, right?) But then he came in and sat at the sushi bar, solo, and tried a few things and was blown away that he had to bring his parents back. Super sweet guy.
Ran into the same problem this afternoon as I did last night: Rice being made on the ice chest. Clair needed to make a parfait and the rice container was just sitting. This also brings up another point, that it sits next to dirty glasses and dishes being brought in. I moved it on top of the dirty glass rack, and went into to get the ice cream. As I was scooping the ice cream I could see how hair could also get into the sushi rice, because my hair was almost hanging over it as I scooped ice cream. Just something for us to be aware of. If we are going to leave someone out in the open, we should really be covering it.
3 Staff members that stood out (why/how):
-Liam was a pre-bussing super star! All of his tables today were perfectly prebussed, with only glasses left on them
-Brennan has really grown into his role. I look forward to seeing his progress.
Any VIP's in?
Tomas- owner of Fonda San Miguel
Comps& Void Detail:
Kitchen Error for the Sushi Lunch and Sunshine Roll. (I think we need a "long ticket time" button)
ANA Discount
2 Uni Server Error
R&M needs:
From now on the dishwasher needs to dry the dishes when they come out wet. This is a health inspection point that we could lose. Kayo has reached out to AutoChlor to see if the heater in the dish machine could aid in that.
86'd items/ need more:
LY Lunch Sales: $2024
Projected Sales : $2664
TY Lunch Sales: $2618
+/- : +29% LY and -$46PS
Lunch Covers: 139
Avg PPA: $18.83
Previous Days Labor: 22%
Previous Days Comps: 5%
Controllable Comps: 6.20%
Weather: Overcast and in the high 70s. So warm.
Special events?:
Going into ANOTHER 3 Day weekend. MLK Day Monday.
Who worked: Liam, Sayo, Renee, Clair CL. Tori Host, Brennan SA, John FR
Flow of Business, Cuts and Ticket Times:
Slow start, but considering what happened yesterday, I knew it wasn't going to be slow for long. By noon we had a 15-20 minute wait, but sushi bar was getting hit hard, so sushi time was about 25 minutes on average, which pushed our quote times up to 20-30 minutes. Only a few minor hiccups. B1's Bento came out in a timely manner, but the sushi lunch took about 15 minutes more. They were getting antsy, so I comp'd the lunch. Liam also rang in a sunshine roll for them and wanted to take care of it, since the order took a long time (and the sunshine roll came out in about 7 minutes), so we took care of that too.
Later on, another B1 ordered Japanese Uni. Liam rang in regular uni. So I comp'd the 2 regular uni to server error, and told them guy that he can at least have a side by side comparison now. He said that he drove by here the other day, and thought "wow a sushi restaurant on Airport Blvd, looks a little out of place" (his words...odd, right?) But then he came in and sat at the sushi bar, solo, and tried a few things and was blown away that he had to bring his parents back. Super sweet guy.
Ran into the same problem this afternoon as I did last night: Rice being made on the ice chest. Clair needed to make a parfait and the rice container was just sitting. This also brings up another point, that it sits next to dirty glasses and dishes being brought in. I moved it on top of the dirty glass rack, and went into to get the ice cream. As I was scooping the ice cream I could see how hair could also get into the sushi rice, because my hair was almost hanging over it as I scooped ice cream. Just something for us to be aware of. If we are going to leave someone out in the open, we should really be covering it.
3 Staff members that stood out (why/how):
-Liam was a pre-bussing super star! All of his tables today were perfectly prebussed, with only glasses left on them
-Brennan has really grown into his role. I look forward to seeing his progress.
Any VIP's in?
Tomas- owner of Fonda San Miguel
Comps& Void Detail:
Kitchen Error for the Sushi Lunch and Sunshine Roll. (I think we need a "long ticket time" button)
ANA Discount
2 Uni Server Error
R&M needs:
From now on the dishwasher needs to dry the dishes when they come out wet. This is a health inspection point that we could lose. Kayo has reached out to AutoChlor to see if the heater in the dish machine could aid in that.
86'd items/ need more:
Thursday, January 12, 2017
Thursday PM 1.12.17
Written By: Elizabeth
LY Dinner Sales: $4898
Projected Sales : $5656
TY Dinner Sales: $5584
+/- : +14% LY and -$72 PS. So close!
Dinner Covers: 192
Avg PPA: $29.08
Weather: Windy and in the high 70s again. Somewhat humid.
Special events?: gearing up for ANOTHER 3 day weekend. Those government job people be lucky!
Who worked: Liam, Lindsey, Krystin, Sayo, Dusten CL. Tori & Leigh Host, John SA, Kelly FR
Flow of Business, Cuts and Ticket Times:
Happy hour started with a decent pop. We went on a wait by 6:30. Another 9 top walk in (is that our magic number?) and some other 5s as well. The 6pm reso was late by 30 minutes. I vaguely remember the guy on the phone telling me that he and his wife were going to show up around 6 but the rest of the party wouldn't be there until 6:30. Which was true. by 6:30 only 5 were here, so I sat them, only because we had another party after them and I wanted to give them enough time. Even though they didn't leave until 8:05 anyway. But that's beside the point. They were nice and enjoyed their time. The 8pm reso was for Spencer and his family. But when he showed up at 8pm he said it was only 5 of them now. Since we already had a 9 top on the wait list, I said Sorry Charlie, and put Spencer at A8, and put the 9 top walk in in the party room. He was lucky, however, because A8 was already up, so he didn't have to wait long.
The flow of the evening was weird- as staff- we kept running into one another. But that was really the only other thing to note. It was smooth sailing otherwise. . The wait list lasted until almost 9pm. At that point I cut Lindsey and Liam. Then Krystin at 9:15 and then went to just Dusten at 9:35
About Gratuity and the spreadsheet: I think maybe I misunderstood but I thought we had to add the Auto Grat into the credit card tips- but with doing Krystin's checkout tonight I noticed that her auto grats were already in her CC tips. So I didn't have to add them in.
Specials:
Whole Aji (86'd by 7pm) 1
Chefs Nigiri 17
Salmon Katsu 3 (plus one for employee)
3 Staff members that stood out (why/how):
-Lindsey kept her head up despite a big bad tip
-Leigh should only be scheduled with stronger hosts. She was with Tori tonight, which was great. Her verbiage with guests makes me uncertain of her as a host
-During the peak of service, Lee was left the sushi rice in the rice cooker, then in the container on top of the ice chest. Both Krystin and Dusten has to move it to make Parfaits. I asked why this happened and he took responsibility for not getting the rice done in time. When he was getting a blue bin down to put the rice in, he tipped it too far, and it fell and hit Kelly in the head. She was okay, just a little sore. But I'm not sure why Lee was having a hard time tonight. Hopefully it's just a bad night.
Any VIP's in?
Spencer and his family
Comps& Void Detail:
Emp day off for Spencer
Also took care of their Miso Soups
Bday Desserts
R&M needs:
86'd items/ need more:
LY Dinner Sales: $4898
Projected Sales : $5656
TY Dinner Sales: $5584
+/- : +14% LY and -$72 PS. So close!
Dinner Covers: 192
Avg PPA: $29.08
Weather: Windy and in the high 70s again. Somewhat humid.
Special events?: gearing up for ANOTHER 3 day weekend. Those government job people be lucky!
Who worked: Liam, Lindsey, Krystin, Sayo, Dusten CL. Tori & Leigh Host, John SA, Kelly FR
Flow of Business, Cuts and Ticket Times:
Happy hour started with a decent pop. We went on a wait by 6:30. Another 9 top walk in (is that our magic number?) and some other 5s as well. The 6pm reso was late by 30 minutes. I vaguely remember the guy on the phone telling me that he and his wife were going to show up around 6 but the rest of the party wouldn't be there until 6:30. Which was true. by 6:30 only 5 were here, so I sat them, only because we had another party after them and I wanted to give them enough time. Even though they didn't leave until 8:05 anyway. But that's beside the point. They were nice and enjoyed their time. The 8pm reso was for Spencer and his family. But when he showed up at 8pm he said it was only 5 of them now. Since we already had a 9 top on the wait list, I said Sorry Charlie, and put Spencer at A8, and put the 9 top walk in in the party room. He was lucky, however, because A8 was already up, so he didn't have to wait long.
The flow of the evening was weird- as staff- we kept running into one another. But that was really the only other thing to note. It was smooth sailing otherwise. . The wait list lasted until almost 9pm. At that point I cut Lindsey and Liam. Then Krystin at 9:15 and then went to just Dusten at 9:35
About Gratuity and the spreadsheet: I think maybe I misunderstood but I thought we had to add the Auto Grat into the credit card tips- but with doing Krystin's checkout tonight I noticed that her auto grats were already in her CC tips. So I didn't have to add them in.
Specials:
Whole Aji (86'd by 7pm) 1
Chefs Nigiri 17
Salmon Katsu 3 (plus one for employee)
3 Staff members that stood out (why/how):
-Lindsey kept her head up despite a big bad tip
-Leigh should only be scheduled with stronger hosts. She was with Tori tonight, which was great. Her verbiage with guests makes me uncertain of her as a host
-During the peak of service, Lee was left the sushi rice in the rice cooker, then in the container on top of the ice chest. Both Krystin and Dusten has to move it to make Parfaits. I asked why this happened and he took responsibility for not getting the rice done in time. When he was getting a blue bin down to put the rice in, he tipped it too far, and it fell and hit Kelly in the head. She was okay, just a little sore. But I'm not sure why Lee was having a hard time tonight. Hopefully it's just a bad night.
Any VIP's in?
Spencer and his family
Comps& Void Detail:
Emp day off for Spencer
Also took care of their Miso Soups
Bday Desserts
R&M needs:
86'd items/ need more:
Thursday AM Recap 1/12/17
Written By: Leary
LY Lunch Sales: 1867
Projected Sales : 1945 (-40)
TY Lunch Sales: 1905
+/- : +30, +12.90
Lunch Covers: 121
Avg PPA: $15.74 (That seems low, but I did notice a lot small amounts on checks, and people ordering 1 roll for lunch. Also might explain why we felt busier than yesterday, but ended up having lower sales.)
Previous Days Labor: 25%
Previous Days Comps: 6%
Controllable Comps: 12.90
Weather: Warm, humid. and cloudy
Special events?:
Who worked:
Liam, John, Alex, Johnny Cl, Melisa H, Pat SA, Kelly FR
Flow of Business, Cuts and Ticket Times:
Slow first hour, but then we got hit all at once at noon. Had a small 15 minute wait for a bit. Stayed full until about 115, and emptied out by 130. 2 on at 130. Ticket times were good.
Recovery comp for a dynamite roll that I ran to the wrong table. I was running several rolls going to A8, and had 1 roll going to A3. In my rush the 3 looked an 8. The remake was made quickly, and the customers had some other food to eat while waiting.
Had a lady get a little grumpy about our incomplete table policy. The same table had a Bento box drag for a little bit after the other entrees. John was super friendly as usual, and Take sent out soft serve to everyone for the bento box taking a little longer, and they left very happy.
Specials:
3 Staff members that stood out (why/how):
-John needed a little help with prioritizing steps today. Talked to him a bit at the end of the shift about.
-Kelly was super positive and helpful today. It's good to see.
-John & Liam were both pretty slow with the opening duties. They were still finishing things up at 1057. Something to keep an eye on because they both seemed completely unaware of time.
Any VIP's in?
Comps& Void Detail:
-Recovery crunchy dynamite
-Bday comp
R&M needs:
-Called Bugmasters today. We are about due for our second treatment this month, but I asked them to move up our treatment date. They also told me what I expected. We probably haven't been getting a thorough spraying with ABC, and that means a lot more will be coming out the first few sprayings. When I came in this morning there was a roach hanging out on the office floor that was alive, but poisoned and barely moving. That's a good sign in the long run, but a definitely worrisome in the short-term.
-Aloha terminals seem to working fine today.
86'd items/ need more:
LY Lunch Sales: 1867
Projected Sales : 1945 (-40)
TY Lunch Sales: 1905
+/- : +30, +12.90
Lunch Covers: 121
Avg PPA: $15.74 (That seems low, but I did notice a lot small amounts on checks, and people ordering 1 roll for lunch. Also might explain why we felt busier than yesterday, but ended up having lower sales.)
Previous Days Labor: 25%
Previous Days Comps: 6%
Controllable Comps: 12.90
Weather: Warm, humid. and cloudy
Special events?:
Who worked:
Liam, John, Alex, Johnny Cl, Melisa H, Pat SA, Kelly FR
Flow of Business, Cuts and Ticket Times:
Slow first hour, but then we got hit all at once at noon. Had a small 15 minute wait for a bit. Stayed full until about 115, and emptied out by 130. 2 on at 130. Ticket times were good.
Recovery comp for a dynamite roll that I ran to the wrong table. I was running several rolls going to A8, and had 1 roll going to A3. In my rush the 3 looked an 8. The remake was made quickly, and the customers had some other food to eat while waiting.
Had a lady get a little grumpy about our incomplete table policy. The same table had a Bento box drag for a little bit after the other entrees. John was super friendly as usual, and Take sent out soft serve to everyone for the bento box taking a little longer, and they left very happy.
Specials:
3 Staff members that stood out (why/how):
-John needed a little help with prioritizing steps today. Talked to him a bit at the end of the shift about.
-Kelly was super positive and helpful today. It's good to see.
-John & Liam were both pretty slow with the opening duties. They were still finishing things up at 1057. Something to keep an eye on because they both seemed completely unaware of time.
Any VIP's in?
Comps& Void Detail:
-Recovery crunchy dynamite
-Bday comp
R&M needs:
-Called Bugmasters today. We are about due for our second treatment this month, but I asked them to move up our treatment date. They also told me what I expected. We probably haven't been getting a thorough spraying with ABC, and that means a lot more will be coming out the first few sprayings. When I came in this morning there was a roach hanging out on the office floor that was alive, but poisoned and barely moving. That's a good sign in the long run, but a definitely worrisome in the short-term.
-Aloha terminals seem to working fine today.
86'd items/ need more:
Wednesday, January 11, 2017
Wednesday PM 1.11.17
Written By: Elizabeth
LY Dinner Sales: $5228
Projected Sales : $5572
TY Dinner Sales: $5394
+/- : +3% LY and -$178 PS
Dinner Covers: 205
Avg PPA: $26.31
Weather: Beautiful. A bit windy, but in the low 80s
Special events?: none
Who worked:
Lindsey, Liam, Cindy, Ruthy, Sophia CL. Chelsea & Patrick Host, Brennan SA, Kelly FR
Flow of Business, Cuts and Ticket Times:
Steady night tonight. Had two separate 9 tops call about coming in. Patrick took an "informal" reservation. Similar to what John was trying to do a few weeks ago (but while we were not even open for service yet). I told Patrick that we either take a reservation or we don't. We can't put people's name down on the list before they even get here. I thought he knew better than that. He does now. Anyhow, right after he did that, another 9 top called. We also had about five 5-tops walk in tonight. It was a pretty busy night for a Wednesday, especially with Monday and Tuesday being as slow as they were. Staff kept up well. We got up to a 30-40 minute wait around 7pm, came off the wait a little after 9pm. I cut Lindsey and Liam at 9:15, and kept everyone else on until close, since it remained rather full.
Only one major issue tonight...see below in R&M
Specials:
Yaki Sanma 3
Whole Aji 5
3 Staff members that stood out (why/how):
-Sophia is such a joy to work with and handles the sushi bar well. She had to make 3 parfaits tonight and each time I asked her what she needed and she was able to articulate it to me without freaking out.
-Ruthy could work on watering her tables in her section and being more efficient. I also caught her trying to run too much without a tray.
-Kelly was a super duper Food Runner. In her downtime she was running plates and glassware up from dish, and even putting up the glasses if she had time. Her spirits are high, her attitude is good. This is good for her.
Any VIP's in?
Elliot- Sophia told me about him. And I've seen him in here frequently (bi-weekly?) and apparently what he does is he saves up money throughout the week or two and then comes in and splurges on himself. He usually spends anywhere from $100-$200 on just himself. She said he walks here from Springdale/MLK so that he can drink whatever he wants and then walk home (seems a far walk to me). Anyhow, it's an interesting story and he's a nice guy. Let's try to send him something next time.
Comps& Void Detail:
A few server misrings- One was my fault actually, I had a typo on the specials sheet and thought we had gotten rid of all of them, but there was one left. I accidentally wrote (wings) on the Yaki spec (thought it was the one Daniel ran the other night, but with a different name) It got made, and the guest obviously didn't expect it. I gave it to B3 because they had ordered the Whole Aji and a bunch of other pieces, so I knew they would appreciate it.
R&M needs:
Leary, Please call Bug Master ASAP. Another small roach crawled out of the same place near S12 that I showed you last week (after they did the spray). Only this time, it crawled into a guest's food and had the time of it's life rolling around in go-go sauce. VERY thankfully, the woman was calm and got Sophia's attention and had Sophia take it away. I went over and talked to the couple and they seemed very understanding about it. I told them we had just had our monthly spray and sometimes they come out from the woodwork, etc. They were understanding. Too understanding maybe. I bought them another round of wine. Comp'd the rolls and wine to Recovery. This is not good though. It could have gone worse. Let's just hope they don't write a yelp review.
Additionally, Marshall has mentioned to me about this a few times, and tonight he showed me a dirty mop bucket that was just left in the kitchen. I don't know who is leaving their dirty mop water but they need to empty it when they are done, not just leave it for the dishwasher to take care of.
86'd items/ need more:
We 86'd a lot of fish tonight. Hopefully we will get more tomorrow.
LY Dinner Sales: $5228
Projected Sales : $5572
TY Dinner Sales: $5394
+/- : +3% LY and -$178 PS
Dinner Covers: 205
Avg PPA: $26.31
Weather: Beautiful. A bit windy, but in the low 80s
Special events?: none
Who worked:
Lindsey, Liam, Cindy, Ruthy, Sophia CL. Chelsea & Patrick Host, Brennan SA, Kelly FR
Flow of Business, Cuts and Ticket Times:
Steady night tonight. Had two separate 9 tops call about coming in. Patrick took an "informal" reservation. Similar to what John was trying to do a few weeks ago (but while we were not even open for service yet). I told Patrick that we either take a reservation or we don't. We can't put people's name down on the list before they even get here. I thought he knew better than that. He does now. Anyhow, right after he did that, another 9 top called. We also had about five 5-tops walk in tonight. It was a pretty busy night for a Wednesday, especially with Monday and Tuesday being as slow as they were. Staff kept up well. We got up to a 30-40 minute wait around 7pm, came off the wait a little after 9pm. I cut Lindsey and Liam at 9:15, and kept everyone else on until close, since it remained rather full.
Only one major issue tonight...see below in R&M
Specials:
Yaki Sanma 3
Whole Aji 5
3 Staff members that stood out (why/how):
-Sophia is such a joy to work with and handles the sushi bar well. She had to make 3 parfaits tonight and each time I asked her what she needed and she was able to articulate it to me without freaking out.
-Ruthy could work on watering her tables in her section and being more efficient. I also caught her trying to run too much without a tray.
-Kelly was a super duper Food Runner. In her downtime she was running plates and glassware up from dish, and even putting up the glasses if she had time. Her spirits are high, her attitude is good. This is good for her.
Any VIP's in?
Elliot- Sophia told me about him. And I've seen him in here frequently (bi-weekly?) and apparently what he does is he saves up money throughout the week or two and then comes in and splurges on himself. He usually spends anywhere from $100-$200 on just himself. She said he walks here from Springdale/MLK so that he can drink whatever he wants and then walk home (seems a far walk to me). Anyhow, it's an interesting story and he's a nice guy. Let's try to send him something next time.
Comps& Void Detail:
A few server misrings- One was my fault actually, I had a typo on the specials sheet and thought we had gotten rid of all of them, but there was one left. I accidentally wrote (wings) on the Yaki spec (thought it was the one Daniel ran the other night, but with a different name) It got made, and the guest obviously didn't expect it. I gave it to B3 because they had ordered the Whole Aji and a bunch of other pieces, so I knew they would appreciate it.
R&M needs:
Leary, Please call Bug Master ASAP. Another small roach crawled out of the same place near S12 that I showed you last week (after they did the spray). Only this time, it crawled into a guest's food and had the time of it's life rolling around in go-go sauce. VERY thankfully, the woman was calm and got Sophia's attention and had Sophia take it away. I went over and talked to the couple and they seemed very understanding about it. I told them we had just had our monthly spray and sometimes they come out from the woodwork, etc. They were understanding. Too understanding maybe. I bought them another round of wine. Comp'd the rolls and wine to Recovery. This is not good though. It could have gone worse. Let's just hope they don't write a yelp review.
Additionally, Marshall has mentioned to me about this a few times, and tonight he showed me a dirty mop bucket that was just left in the kitchen. I don't know who is leaving their dirty mop water but they need to empty it when they are done, not just leave it for the dishwasher to take care of.
86'd items/ need more:
We 86'd a lot of fish tonight. Hopefully we will get more tomorrow.
Wednesday AM Recap 1/11/17
Written By: Leary
LY Lunch Sales: 2389
Projected Sales : 2040 (+237)
TY Lunch Sales: 2277
+/- : -112, -5%
Lunch Covers: 114
Avg PPA: 19.97
Previous Days Labor: 25%
Previous Days Comps: 5%
Controllable Comps: 1.6%
Weather: Warm, humid, and a little cloudy
Special events?:
Who worked:
Lindsey, Sayo, Alex, Johnny Cl, Brennan SA, Melisa H, Hiroe Tr Emily FR
Flow of Business, Cuts and Ticket Times:
It wasn't a super busy day, but we had a lot of little spurts and sales ended up being pretty decent. Mostly filled up by 1230, and had a couple tables wait for a few minutes. Stayed pretty full until 130. Cut Lindsey at 115, and 2 on at 135. Ticket times were good.
Had a lady at B2 order a sunomono, and then give Alex & Sayo a hard time because it wasn't vegetarian. She said she always gets it here, and it's always just cucumbers and veggies. Sayo showed her the menu and tried to explain, but the lady wasn't having any part of it. We tried to get her something else, but she said she was fine and just ate her veggie roll. Alex had the bright idea of bringing her a tsukemono on the house thinking that might be what she was thinking of, but she refused it. She was a mother of a regular so we were trying everything to put a smile on her face, but no luck. Everyone else at the table was happy. Even if we weren't able to make her smile it was nice watching the teamwork to try and make her happy.
Specials:
3 Staff members that stood out (why/how):
-Pauline's ramens are looking awesome as usual.
-Brennan is awesome to work with. Stays in a good mood, keeps his head down, and does the job.
-Kudos again to Alex for going out of his way to make a guest in someone else's section happy.
Any VIP's in?
-James from JFC
-Naoto
Comps& Void Detail:
-FNF for James
-Emp Day for Naoto
-Guest Changed Mind for sunomono
-$10 Cust Kome Bucks
R&M needs:
-Left Aloha Terminal having calibration issues again. Tried rebooting terminal, but did nothing. Tried refreshing the system, but no luck. Contacted Jeremiah at aloha during the break, and he's looking into the programming of our calibration.
86'd items/ need more:
LY Lunch Sales: 2389
Projected Sales : 2040 (+237)
TY Lunch Sales: 2277
+/- : -112, -5%
Lunch Covers: 114
Avg PPA: 19.97
Previous Days Labor: 25%
Previous Days Comps: 5%
Controllable Comps: 1.6%
Weather: Warm, humid, and a little cloudy
Special events?:
Who worked:
Lindsey, Sayo, Alex, Johnny Cl, Brennan SA, Melisa H, Hiroe Tr Emily FR
Flow of Business, Cuts and Ticket Times:
It wasn't a super busy day, but we had a lot of little spurts and sales ended up being pretty decent. Mostly filled up by 1230, and had a couple tables wait for a few minutes. Stayed pretty full until 130. Cut Lindsey at 115, and 2 on at 135. Ticket times were good.
Had a lady at B2 order a sunomono, and then give Alex & Sayo a hard time because it wasn't vegetarian. She said she always gets it here, and it's always just cucumbers and veggies. Sayo showed her the menu and tried to explain, but the lady wasn't having any part of it. We tried to get her something else, but she said she was fine and just ate her veggie roll. Alex had the bright idea of bringing her a tsukemono on the house thinking that might be what she was thinking of, but she refused it. She was a mother of a regular so we were trying everything to put a smile on her face, but no luck. Everyone else at the table was happy. Even if we weren't able to make her smile it was nice watching the teamwork to try and make her happy.
Specials:
3 Staff members that stood out (why/how):
-Pauline's ramens are looking awesome as usual.
-Brennan is awesome to work with. Stays in a good mood, keeps his head down, and does the job.
-Kudos again to Alex for going out of his way to make a guest in someone else's section happy.
Any VIP's in?
-James from JFC
-Naoto
Comps& Void Detail:
-FNF for James
-Emp Day for Naoto
-Guest Changed Mind for sunomono
-$10 Cust Kome Bucks
R&M needs:
-Left Aloha Terminal having calibration issues again. Tried rebooting terminal, but did nothing. Tried refreshing the system, but no luck. Contacted Jeremiah at aloha during the break, and he's looking into the programming of our calibration.
86'd items/ need more:
Tuesday Recap 1/10/17
Written By: Leary
LY Lunch Sales: 1523
Projected Sales : 1955 (-182)
TY Lunch Sales: 1773
+/- : +250, +16%
Lunch Covers: 96
Avg PPA: 18.47
LY Dinner Sales: 4446
Projected Sales : 4941 (+29)
TY Dinner Sales: 4970
+/- : +524, +12%
Dinner Covers: 181
Avg PPA: 27.46
Previous Days Labor: 29%
Previous Days Comps: 7%
Controllable Comps: 5.19%
Weather: Beautiful spring day
Special events?:
Who worked:
Lunch: Alex, Liam, Lindsey, Johnny Cl, John SA, Hiroe Tr Emily FR, Melisa H
Dinner: Sayo, Krystin, Ruthy, Mandy, Clair Cl, John SA, Hiroe Tr Emily FR, Patrick & Chelsea H
Flow of Business, Cuts and Ticket Times:
Overall a little slower today with a couple good pops.
Lunch was pretty slow most of the shift. We did eventually fill up around 1 and stayed steady until 130, but that was about it. Pretty smooth shift. Good ticket times, no customer issues, & no controllable comps.
Dinner was pretty tame. We filled up by 6, but just stayed mostly full and steady with a couple of tables waiting here or there. We started to thin out at 815 so I went 3 on and cut Pat. We did get another wave shortly after, and stayed full until 915 or so. 2 on at 930, and several late tables. The closers stayed busy until the end. Ticket times were good. Had a couple small issues, but nothing major.
The thai chili lady was here and sat in Mandy's section. She's here often, but ordered the Ama-ebi on the card and when it got to the table she argued that they always order that and get the fried prawn. Mandy pointed out the botan ebi for next time, and we got the remake out quickly. She also ordered Tori-teba Thai-Style but the mod didn't ring in the kitchen for some reason. I will fix that tomorrow. Had the remake out quickly. I dropped it off to touch base with them and apologize. I let them know Mandy rang it in correctly and it was a computer issue. I asked how everything else was and they seemed happy.
Had a lady that sounded a little intoxicated call at 930 asking to make a to go order. I let her know we were dine in only. She then asked if we had any fish dishes. Between the question and her voice I thought it was a prank call, but I gave her a quick run down of what we offered and gave her the web site to look at the menu more in depth. She said she would probably come. 15 minutes later she showed up asking Chelsea to make a to go order and when Chelsea said we didn't offer to go, she said someone had told her on the phone we did and wanted to speak to the manager. When I spoke with her and let her know she spoke with me and reminded her that I told her twice we didn't offer to go she quickly backpedaled, and said she wasn't dressed for dine in. I let her know we are extremely casual and that people come in with work out clothes on often. I tried to offer her a seat twice, but she refused. Chelsea said when she left she said that she could have gone somewhere else and not wasted her time. The whole thing was weird, and I'm pretty sure she was a little drunk. Wouldn't be surprised if we got a retaliation Yelp.
Specials:
Nigiri Set- 1
3 Staff members that stood out (why/how):
-Emily seems to be doing well on her trains. Just needs to study the menu.
-Hiroe did a good job training, and followed up with me about Emily's progress at the end of the shift.
-Having Patrick & Chelsea hosting was a bit of an overkill for a mellow Tuesday.
Any VIP's in?
Comps& Void Detail:
-Emp Kome Bucks
-2 Bday Comps
-Guest Changed Mind 2 Ama-ebi
R&M needs:
Credit cards went down around 130, but internet was working. "Stopped Spooling" until lunch was over. When I turned the EDC back on everything went through. I noticed the batch hadn't been settled for a couple of days. Not sure if that had anything to do with it, but I went ahead and settled during the break. No issues at dinner.
86'd items/ need more:
Ordered more aloha paper, printer ribbons, & printer cartridges
LY Lunch Sales: 1523
Projected Sales : 1955 (-182)
TY Lunch Sales: 1773
+/- : +250, +16%
Lunch Covers: 96
Avg PPA: 18.47
LY Dinner Sales: 4446
Projected Sales : 4941 (+29)
TY Dinner Sales: 4970
+/- : +524, +12%
Dinner Covers: 181
Avg PPA: 27.46
Previous Days Labor: 29%
Previous Days Comps: 7%
Controllable Comps: 5.19%
Weather: Beautiful spring day
Special events?:
Who worked:
Lunch: Alex, Liam, Lindsey, Johnny Cl, John SA, Hiroe Tr Emily FR, Melisa H
Dinner: Sayo, Krystin, Ruthy, Mandy, Clair Cl, John SA, Hiroe Tr Emily FR, Patrick & Chelsea H
Flow of Business, Cuts and Ticket Times:
Overall a little slower today with a couple good pops.
Lunch was pretty slow most of the shift. We did eventually fill up around 1 and stayed steady until 130, but that was about it. Pretty smooth shift. Good ticket times, no customer issues, & no controllable comps.
Dinner was pretty tame. We filled up by 6, but just stayed mostly full and steady with a couple of tables waiting here or there. We started to thin out at 815 so I went 3 on and cut Pat. We did get another wave shortly after, and stayed full until 915 or so. 2 on at 930, and several late tables. The closers stayed busy until the end. Ticket times were good. Had a couple small issues, but nothing major.
The thai chili lady was here and sat in Mandy's section. She's here often, but ordered the Ama-ebi on the card and when it got to the table she argued that they always order that and get the fried prawn. Mandy pointed out the botan ebi for next time, and we got the remake out quickly. She also ordered Tori-teba Thai-Style but the mod didn't ring in the kitchen for some reason. I will fix that tomorrow. Had the remake out quickly. I dropped it off to touch base with them and apologize. I let them know Mandy rang it in correctly and it was a computer issue. I asked how everything else was and they seemed happy.
Had a lady that sounded a little intoxicated call at 930 asking to make a to go order. I let her know we were dine in only. She then asked if we had any fish dishes. Between the question and her voice I thought it was a prank call, but I gave her a quick run down of what we offered and gave her the web site to look at the menu more in depth. She said she would probably come. 15 minutes later she showed up asking Chelsea to make a to go order and when Chelsea said we didn't offer to go, she said someone had told her on the phone we did and wanted to speak to the manager. When I spoke with her and let her know she spoke with me and reminded her that I told her twice we didn't offer to go she quickly backpedaled, and said she wasn't dressed for dine in. I let her know we are extremely casual and that people come in with work out clothes on often. I tried to offer her a seat twice, but she refused. Chelsea said when she left she said that she could have gone somewhere else and not wasted her time. The whole thing was weird, and I'm pretty sure she was a little drunk. Wouldn't be surprised if we got a retaliation Yelp.
Specials:
Nigiri Set- 1
3 Staff members that stood out (why/how):
-Emily seems to be doing well on her trains. Just needs to study the menu.
-Hiroe did a good job training, and followed up with me about Emily's progress at the end of the shift.
-Having Patrick & Chelsea hosting was a bit of an overkill for a mellow Tuesday.
Any VIP's in?
Comps& Void Detail:
-Emp Kome Bucks
-2 Bday Comps
-Guest Changed Mind 2 Ama-ebi
R&M needs:
Credit cards went down around 130, but internet was working. "Stopped Spooling" until lunch was over. When I turned the EDC back on everything went through. I noticed the batch hadn't been settled for a couple of days. Not sure if that had anything to do with it, but I went ahead and settled during the break. No issues at dinner.
86'd items/ need more:
Ordered more aloha paper, printer ribbons, & printer cartridges
Monday, January 9, 2017
Monday 1.9.17
Written By: Elizabeth
LY Lunch Sales: $2210
Projected Sales : $2340
TY Lunch Sales: $1462
+/- : -34% LY and -$878
Lunch Covers: 92
Avg PPA: $15.89
LY Dinner Sales: $4043
Projected Sales : $4725
TY Dinner Sales: $3767
+/- : -7% LY and -$958
Dinner Covers: 132
Avg PPA: $28.54
Previous Days Labor: 33%
Previous Days Comps: 7%
Controllable Comps: 7.16%
Weather: Sunny and pleasant. High 60s, maybe low 70s
Special events?: none.
Who worked:
Lunch: Alex, Lindsey, Krystin, Johnny CL. Melisa Host, Hiroe FR, Leigh SA
Dinner: Mandy, Grace, Krystin, Ruthy, Clair CL. Leigh SA, Hiroe FR TR Emily, Chelsea and Tori hosted (Kelly TR)
Flow of Business, Cuts and Ticket Times:
Both services were slow with very little pop. I anticipated the lull due to the drastic change in weather, I'm sure everyone was hopping on a patio somewhere on their lunch break. Lunch never popped once. I was giving it some time, but by 1pm it was still slow so I cut Krystin. It remained slow so we went 2 on at 1:15. Not much to report.
Dinner service was slow, but we did go on a short wait around 6:30. There were some server misrings tonight, just carelessness. I think on the slower nights that tends to happen. Maybe something in the shift notes about being careful and taking time. Had a 4 top we quoted 30-40 minutes. They ended up waiting 45 and were NOT nice about it. They hovered over the host stand after 30 minutes. We had a table that had paid out but had not gotten up for a while, which was holding them up. They were very pushy and rude, and when Tori told them their table was ready her response was "I know!". Very rude. Also, Clair's S9/10 grabbed me on their way out and said their service was very slow, and that they don't usually have any problems with slow service, but Clair was just not very present at their table. I told her I would speak with Clair after her shift.
Dinner cuts started at 8:30 with Krystin & Grace, then at 9pm I went 2 on, and by 9:30 went down to just Clair, since it was 30 minutes since the last table came in.
Specials:
Daniels Spicy Wings
Nigiri Set
3 Staff members that stood out (why/how):
-The PM ladies seemed a little off their game tonight. Not too noticeably, but it was slower and that's when the mistakes happen.
-Leigh ordered food tonight and didn't pay out with Clair. I closed it to kome bucks as a walk. On the upside, she's waaaay better as an SA then she is at Host. She did a great job tonight. Of course it was slow, but it's a good way for her to hone it.
-Emily is going to make a great addition to the team. She is friendly and picks up fast. ALSO, fun fact, she was a linguistics major, like Marshall. The two bonded instantly. And promptly geeked out.
Any VIP's in?
Theresa (curly haired sometimes friendly lady)
Tarra and Kelvin for lunch
Comps& Void Detail:
Kome Bucks for Leigh's walked tab
Comp'd 2 tanin bune as FNF instead of Server error. Grace misrang one, so I rang one more in and gifted it to Theresa's table.
Thai Kara Age: server misring
Kappa Maki, mistring
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2210
Projected Sales : $2340
TY Lunch Sales: $1462
+/- : -34% LY and -$878
Lunch Covers: 92
Avg PPA: $15.89
LY Dinner Sales: $4043
Projected Sales : $4725
TY Dinner Sales: $3767
+/- : -7% LY and -$958
Dinner Covers: 132
Avg PPA: $28.54
Previous Days Labor: 33%
Previous Days Comps: 7%
Controllable Comps: 7.16%
Weather: Sunny and pleasant. High 60s, maybe low 70s
Special events?: none.
Who worked:
Lunch: Alex, Lindsey, Krystin, Johnny CL. Melisa Host, Hiroe FR, Leigh SA
Dinner: Mandy, Grace, Krystin, Ruthy, Clair CL. Leigh SA, Hiroe FR TR Emily, Chelsea and Tori hosted (Kelly TR)
Flow of Business, Cuts and Ticket Times:
Both services were slow with very little pop. I anticipated the lull due to the drastic change in weather, I'm sure everyone was hopping on a patio somewhere on their lunch break. Lunch never popped once. I was giving it some time, but by 1pm it was still slow so I cut Krystin. It remained slow so we went 2 on at 1:15. Not much to report.
Dinner service was slow, but we did go on a short wait around 6:30. There were some server misrings tonight, just carelessness. I think on the slower nights that tends to happen. Maybe something in the shift notes about being careful and taking time. Had a 4 top we quoted 30-40 minutes. They ended up waiting 45 and were NOT nice about it. They hovered over the host stand after 30 minutes. We had a table that had paid out but had not gotten up for a while, which was holding them up. They were very pushy and rude, and when Tori told them their table was ready her response was "I know!". Very rude. Also, Clair's S9/10 grabbed me on their way out and said their service was very slow, and that they don't usually have any problems with slow service, but Clair was just not very present at their table. I told her I would speak with Clair after her shift.
Dinner cuts started at 8:30 with Krystin & Grace, then at 9pm I went 2 on, and by 9:30 went down to just Clair, since it was 30 minutes since the last table came in.
Specials:
Daniels Spicy Wings
Nigiri Set
3 Staff members that stood out (why/how):
-The PM ladies seemed a little off their game tonight. Not too noticeably, but it was slower and that's when the mistakes happen.
-Leigh ordered food tonight and didn't pay out with Clair. I closed it to kome bucks as a walk. On the upside, she's waaaay better as an SA then she is at Host. She did a great job tonight. Of course it was slow, but it's a good way for her to hone it.
-Emily is going to make a great addition to the team. She is friendly and picks up fast. ALSO, fun fact, she was a linguistics major, like Marshall. The two bonded instantly. And promptly geeked out.
Any VIP's in?
Theresa (curly haired sometimes friendly lady)
Tarra and Kelvin for lunch
Comps& Void Detail:
Kome Bucks for Leigh's walked tab
Comp'd 2 tanin bune as FNF instead of Server error. Grace misrang one, so I rang one more in and gifted it to Theresa's table.
Thai Kara Age: server misring
Kappa Maki, mistring
R&M needs:
86'd items/ need more:
Sunday, January 8, 2017
Sunday 1/8/17 recap
Written By: Dusten
LY Lunch Sales: 2162
Projected Sales : 2856
TY Lunch Sales:2198
+/- : 2% over LY and short of PS by $658
Lunch Covers: 128
Avg PPA: 17.17
LY Dinner Sales: 4098
Projected Sales : 5572
TY Dinner Sales:4114
+/- : 0% change from LY and short of PS by $1458
Dinner Covers: 144
Avg PPA: 28.57
Previous Days Labor: 19%
Previous Days Comps: 4%
Controllable Comps: 6.79%
Weather: chilly and sunny
Special events?: National Bubble Bath Day
Who worked: Lunch: John, Ruthy, Liam, Mandy CL, Krystin FR, Tori H and Liam SA
Dinner: Grace, Cindy, Ruthy, Krystin, Clair CL, Patrick training Leigh at SA, Tori and Alina Hosting, Hiroe FR
Flow of Business, Cuts and Ticket Times: Lunch was pretty mellow. I expected it to be slow early on with a later pop. Never quite got the rush I thought. Still things were steady. I cut Ruthy just after 2pm, then John around 2:30. We had tables walking in steadily until the last couple of minutes. No ticket times, just fussy eaters. Still had about 24 people seated at 3pm.
Dinner was pretty tame as well. We did not fill up until 7:30 and even then we had no more than 3 parties on the queue. No issues with ticket times. I cut Tori, John, Ruthy and Krystin at 8:30pm. I cut Cindy at 9pm, Grace at 9:30 and Patrick and Leigh at 9:45pm.
Specials: 7 yasai, 18 nigiri sets
3 Staff members that stood out (why/how): Liam did well at lunch despite having a few different tables sending back food for various reason, none of which were our fault. People being picky, not liking their selection despite there being nothing wrong. Perhaps more careful explanation of items ordered could help, as there were several instances in his section today, but it could have been just bad luck customers too.
I have to admit, as good as Pauline's ramens look, her noodles today were great. Very refreshing to have another solid ramen chef.
Any VIP's in?Lunch brought us Mark (super lunch regular with health issues),
Old John- who actually sung praises for John today. He's a hard nut to crack sometimes, but John got through. Also, I like he idea of referring to Old John as 'OJ,' so look out for that.
My friend Evan who is a bar manager at the Brass Tap. Never been there but I've known him for at least a decade.
Some people who bought a hefty gift card this year. Toshi sent them out some kazunoko among their many nigiri and sashimi pieces. Their balance after lunch on the card was well over $600.
Rachel and Carlos for dinner and John came in after his cocktail shift.
Comps& Void Detail: Guest changed mind on Saba Miso- they told Liam they thought they'd be getting soup. I had to explain the miso isn't only a soup to customers just last night, so this makes sense to me.
DNL for a Tonkotsu Ramen- picky girl got a Pork Katsu after only a couple of bites of her soup. Her other companions had no complaints regarding their ramens.
Voided spicy miso and regular miso ramen: guest says they wanted veggie miso ramen. Liam contends they never said anything about vegetarian.
2 tamago voided for 86.
FNF'd a sake toro and iwashi nigiri for Evan.
Eel Box void- customer meant to order Una-Don.
$30 holiday bucks.
Employee day off for John. $10 Employee Kome bucks as well.
R&M needs: the beverage spreadsheet numbers on the beers are way way off. I do not know how to fix the formulas, but I know this problem came up. The template probably has the same issues.
86'd items/ need more:
LY Lunch Sales: 2162
Projected Sales : 2856
TY Lunch Sales:2198
+/- : 2% over LY and short of PS by $658
Lunch Covers: 128
Avg PPA: 17.17
LY Dinner Sales: 4098
Projected Sales : 5572
TY Dinner Sales:4114
+/- : 0% change from LY and short of PS by $1458
Dinner Covers: 144
Avg PPA: 28.57
Previous Days Labor: 19%
Previous Days Comps: 4%
Controllable Comps: 6.79%
Weather: chilly and sunny
Special events?: National Bubble Bath Day
Who worked: Lunch: John, Ruthy, Liam, Mandy CL, Krystin FR, Tori H and Liam SA
Dinner: Grace, Cindy, Ruthy, Krystin, Clair CL, Patrick training Leigh at SA, Tori and Alina Hosting, Hiroe FR
Flow of Business, Cuts and Ticket Times: Lunch was pretty mellow. I expected it to be slow early on with a later pop. Never quite got the rush I thought. Still things were steady. I cut Ruthy just after 2pm, then John around 2:30. We had tables walking in steadily until the last couple of minutes. No ticket times, just fussy eaters. Still had about 24 people seated at 3pm.
Dinner was pretty tame as well. We did not fill up until 7:30 and even then we had no more than 3 parties on the queue. No issues with ticket times. I cut Tori, John, Ruthy and Krystin at 8:30pm. I cut Cindy at 9pm, Grace at 9:30 and Patrick and Leigh at 9:45pm.
Specials: 7 yasai, 18 nigiri sets
3 Staff members that stood out (why/how): Liam did well at lunch despite having a few different tables sending back food for various reason, none of which were our fault. People being picky, not liking their selection despite there being nothing wrong. Perhaps more careful explanation of items ordered could help, as there were several instances in his section today, but it could have been just bad luck customers too.
I have to admit, as good as Pauline's ramens look, her noodles today were great. Very refreshing to have another solid ramen chef.
Any VIP's in?Lunch brought us Mark (super lunch regular with health issues),
Old John- who actually sung praises for John today. He's a hard nut to crack sometimes, but John got through. Also, I like he idea of referring to Old John as 'OJ,' so look out for that.
My friend Evan who is a bar manager at the Brass Tap. Never been there but I've known him for at least a decade.
Some people who bought a hefty gift card this year. Toshi sent them out some kazunoko among their many nigiri and sashimi pieces. Their balance after lunch on the card was well over $600.
Rachel and Carlos for dinner and John came in after his cocktail shift.
Comps& Void Detail: Guest changed mind on Saba Miso- they told Liam they thought they'd be getting soup. I had to explain the miso isn't only a soup to customers just last night, so this makes sense to me.
DNL for a Tonkotsu Ramen- picky girl got a Pork Katsu after only a couple of bites of her soup. Her other companions had no complaints regarding their ramens.
Voided spicy miso and regular miso ramen: guest says they wanted veggie miso ramen. Liam contends they never said anything about vegetarian.
2 tamago voided for 86.
FNF'd a sake toro and iwashi nigiri for Evan.
Eel Box void- customer meant to order Una-Don.
$30 holiday bucks.
Employee day off for John. $10 Employee Kome bucks as well.
R&M needs: the beverage spreadsheet numbers on the beers are way way off. I do not know how to fix the formulas, but I know this problem came up. The template probably has the same issues.
86'd items/ need more:
Saturday PM Recap 1/7/17
Written By: Leary
LY Dinner Sales: 7104
Projected Sales : 7366 (-1026)
TY Dinner Sales: 6340
+/- : -764, -11%
Dinner Covers: 226
Avg PPA: 28.05
Weather: Cold and clear skies
Special events?:
Who worked:
Krystin, Lindsey, Ruthy, Clair, Dusten Cl, Alina & Leigh H, Liam FR, John SA
Flow of Business, Cuts and Ticket Times:
Pretty mellow Saturday overall. It was steady, but business came in small waves. Had a small line at the door when we opened, but it took until 6 before we filled. Hit a 45 minute wait by 7, but then almost came off the wait by 8. Had another small pop around 830, but off the wait besides a 7-top by 930. Host 1, cocktails cut, and 3 on at 930. 2 on at 1015. Pretty smooth night. No customer issues and no controllable comps. Ticket times were good.
Specials:
Nigiri Set- 14
Omu-rice- 7
3 Staff members that stood out (why/how):
-Alina & Leigh worked well together tonight. It wasn't a very challenging night at the host stand, but the quote times were pretty good, and they were able to switch rolls without any confusion.
-Liam was a little more focused tonight.
Any VIP's in?
Comps& Void Detail:
-ANA Comp
-Kome Bucks
-Bday Comp
-Emp Day Alina
R&M needs:
-Roto-rooter came out again right before service, and they were able to finally unclogged the sushi bar sink. I talked to the about how I've requested a bid twice to improve the drainage pipes. He admitted that they've been pretty swamped, but contacted someone for me to come out Monday and give us a bid.
86'd items/ need more:
-Kaki Fry
-Yakitori
-Duck Nigiri
-Negi Toro / Toro Taku
LY Dinner Sales: 7104
Projected Sales : 7366 (-1026)
TY Dinner Sales: 6340
+/- : -764, -11%
Dinner Covers: 226
Avg PPA: 28.05
Weather: Cold and clear skies
Special events?:
Who worked:
Krystin, Lindsey, Ruthy, Clair, Dusten Cl, Alina & Leigh H, Liam FR, John SA
Flow of Business, Cuts and Ticket Times:
Pretty mellow Saturday overall. It was steady, but business came in small waves. Had a small line at the door when we opened, but it took until 6 before we filled. Hit a 45 minute wait by 7, but then almost came off the wait by 8. Had another small pop around 830, but off the wait besides a 7-top by 930. Host 1, cocktails cut, and 3 on at 930. 2 on at 1015. Pretty smooth night. No customer issues and no controllable comps. Ticket times were good.
Specials:
Nigiri Set- 14
Omu-rice- 7
3 Staff members that stood out (why/how):
-Alina & Leigh worked well together tonight. It wasn't a very challenging night at the host stand, but the quote times were pretty good, and they were able to switch rolls without any confusion.
-Liam was a little more focused tonight.
Any VIP's in?
Comps& Void Detail:
-ANA Comp
-Kome Bucks
-Bday Comp
-Emp Day Alina
R&M needs:
-Roto-rooter came out again right before service, and they were able to finally unclogged the sushi bar sink. I talked to the about how I've requested a bid twice to improve the drainage pipes. He admitted that they've been pretty swamped, but contacted someone for me to come out Monday and give us a bid.
86'd items/ need more:
-Kaki Fry
-Yakitori
-Duck Nigiri
-Negi Toro / Toro Taku
Saturday, January 7, 2017
Saturday AM 1.7.17
Written By: Elizabeth
LY Lunch Sales: $2576
Projected Sales : $2992
TY Lunch Sales: $2904
+/- : +13% LY and -$88 PS
Lunch Covers: 157
Avg PPA: $18.50
Previous Days Labor: 23%
Previous Days Comps: 5%
Controllable Comps: 7.81% $29 Recovery: $13 for undercooked Hamachi Kama, and $16 for two drinks Ruthy forgot.
Weather: COLD! in the high 20s, low 30s. brrrrrrrrr
Special events?:
Cedar....
Who worked:
Sophia, Mandy, Kelly, Johnny CL. Alina Host, John FR, Brennan SA
Flow of Business, Cuts and Ticket Times:
Lunch was typical of a Saturday. Slow until 1pm. Sushi bar got his pretty hard, and with just Drew and Mr.tran rolls were taking up to 30 minutes. A few servers let me know they were waiting a long time for their rolls, so I let Toshi know and asked if he could help in some way. Spencer gave attitude when I asked Toshi to help, telling me that it's only Andrew and Mr.Tran (which I was aware of). Andrew said he's been stressed since he's had to pick up some slack lately. Not the answer I wanted to hear. The afternoon stayed busy through 2pm. Got off the wait at 2:20 at which point we went 2 on. don't think anymore tables came in after that.
Had a woman call to cancel her reservation for 7pm tonight. She said someone got strep throat and they can't come. I informed her that she will be charged the $5 per person cancellation fee. She said it wasn't her credit card. I offered to take another card to charge. She said she refused to give me another card and then continued to argue with me about seating the room with another party. I explained to her that the policy is stated when the reservation is made, and it is also on the website. She said she would get another 6 people to join her tonight. I said great we'll see you tonight.Then about 30 minutes later, another woman in the party actually walked in the restaurant to try and persuade me to not charge them. I explained the policy again and told that I would make the concession that if we got another 7pm reservation tonight, we wouldn't charge her card. But if the room stayed vacant, her card would be charged.
Quick observation: yesterday and today I ordered Ramen and both days the soup itself was luke warm. Yesterday Hector poured the broth, right in front of me, but it was right at the very end of the shift, so maybe the heat had been turned off for a while. Today I just got my soup, John ran it to me directly, and it was still luke warm. Not sure if it's because the burners have been turned off early or what, but I wanted to mention it.
Soft Serve is Pear now
3 Staff members that stood out (why/how):
Any VIP's in?
Beemer (apparently he wrote a Yelp review a while back and I reached out to him...I don't remember. He's a nice guy though)
Comps& Void Detail:
Kitchen Error (long ticket times) for some rolls that hit 30 minutes.
Lindsey Emp Day off
R&M needs:
Sushi bar sink backed up again. Were we getting a quote to get that fixed? Roto Rooter came out and spent most of the afternoon snaking the drain. He ran the cable 60 feet, but it doesn't pull anything back. So he's sending someone else out to try something else.
On Aloha computer it prompted me to change the password. So now it's Kome11! (eleven, exclamation point) When we have to change it in another 90 days, it will just be 12! and so on and so forth.
Also I added "sub chicken" to the Ramen mods. So many lunches I work when someone orders Katsu-don sub chicken. So now there is an easy mod for it.
I have updated the Vendor list for R&M. It's hanging on the board. If needed offsite, you can access it through dropbox: Kome> Manager Items> Vendor List
86'd items/ need more:
LY Lunch Sales: $2576
Projected Sales : $2992
TY Lunch Sales: $2904
+/- : +13% LY and -$88 PS
Lunch Covers: 157
Avg PPA: $18.50
Previous Days Labor: 23%
Previous Days Comps: 5%
Controllable Comps: 7.81% $29 Recovery: $13 for undercooked Hamachi Kama, and $16 for two drinks Ruthy forgot.
Weather: COLD! in the high 20s, low 30s. brrrrrrrrr
Special events?:
Cedar....
Who worked:
Sophia, Mandy, Kelly, Johnny CL. Alina Host, John FR, Brennan SA
Flow of Business, Cuts and Ticket Times:
Lunch was typical of a Saturday. Slow until 1pm. Sushi bar got his pretty hard, and with just Drew and Mr.tran rolls were taking up to 30 minutes. A few servers let me know they were waiting a long time for their rolls, so I let Toshi know and asked if he could help in some way. Spencer gave attitude when I asked Toshi to help, telling me that it's only Andrew and Mr.Tran (which I was aware of). Andrew said he's been stressed since he's had to pick up some slack lately. Not the answer I wanted to hear. The afternoon stayed busy through 2pm. Got off the wait at 2:20 at which point we went 2 on. don't think anymore tables came in after that.
Had a woman call to cancel her reservation for 7pm tonight. She said someone got strep throat and they can't come. I informed her that she will be charged the $5 per person cancellation fee. She said it wasn't her credit card. I offered to take another card to charge. She said she refused to give me another card and then continued to argue with me about seating the room with another party. I explained to her that the policy is stated when the reservation is made, and it is also on the website. She said she would get another 6 people to join her tonight. I said great we'll see you tonight.Then about 30 minutes later, another woman in the party actually walked in the restaurant to try and persuade me to not charge them. I explained the policy again and told that I would make the concession that if we got another 7pm reservation tonight, we wouldn't charge her card. But if the room stayed vacant, her card would be charged.
Quick observation: yesterday and today I ordered Ramen and both days the soup itself was luke warm. Yesterday Hector poured the broth, right in front of me, but it was right at the very end of the shift, so maybe the heat had been turned off for a while. Today I just got my soup, John ran it to me directly, and it was still luke warm. Not sure if it's because the burners have been turned off early or what, but I wanted to mention it.
Soft Serve is Pear now
3 Staff members that stood out (why/how):
Any VIP's in?
Beemer (apparently he wrote a Yelp review a while back and I reached out to him...I don't remember. He's a nice guy though)
Comps& Void Detail:
Kitchen Error (long ticket times) for some rolls that hit 30 minutes.
Lindsey Emp Day off
R&M needs:
Sushi bar sink backed up again. Were we getting a quote to get that fixed? Roto Rooter came out and spent most of the afternoon snaking the drain. He ran the cable 60 feet, but it doesn't pull anything back. So he's sending someone else out to try something else.
On Aloha computer it prompted me to change the password. So now it's Kome11! (eleven, exclamation point) When we have to change it in another 90 days, it will just be 12! and so on and so forth.
Also I added "sub chicken" to the Ramen mods. So many lunches I work when someone orders Katsu-don sub chicken. So now there is an easy mod for it.
I have updated the Vendor list for R&M. It's hanging on the board. If needed offsite, you can access it through dropbox: Kome> Manager Items> Vendor List
86'd items/ need more:
Friday, January 6, 2017
Friday PM Recap 1/6/17
Written By: Leary
LY Dinner Sales: 5887
Projected Sales : 6440 (-159)
TY Dinner Sales: 6281
+/- : +394, +7%
Dinner Covers: 235
Avg PPA: 26.53
Weather: So very cold
Special events?:
Who worked:
Ruthy, Kelly, Johnny, Krystin, Dusten Cl, Tori & Melisa H, John Tr Leigh SA, Chelsea Tr Pat Cktl
Flow of Business, Cuts and Ticket Times:
It was a pretty normal flow of business for a Friday, but I think the colder weather did make it a little slower. Calm start, but we did fill up by 6 and hit a wait. The wait grew to an hour-1:15 by 7. Started to taper off by 930, and off the wait by 10. Cut Tori & cocktails by 945, and 3 on at 10. 2 on at 1030. We stayed mostly full until close. Ticket times were great considering we were 1 short in the sushi bar. Toshi did a great job helping out on rolls to keep times down. The Kitchen some pretty good pops, and did a great job knocking them out.
Specials:
Nigiri Set- 8
Omurice- 19
3 Staff members that stood out (why/how):
-Patrick had a lot more practice tonight, and is feeling more comfortable in the position.
-Leigh says she enjoys the SA position a lot more. She seems to be doing well at it. She's a little slow cleaning and setting, but hopefully will get a little faster with time.
-Liam seemed a little off tonight, and Scott had mentioned the same thing partly through the shift. He was scheduled a lot this week since we lost Andrew last minute. He had mentioned he was pretty exhausted, and had Kelly pick up his shift tomorrow so he could get some rest.
Any VIP's in?
Jason & Susan
Vince with hiss family
The Coopers
Erin
Comps& Void Detail:
-Gave Vince an ex-employee discount
-4 training meals
-DNL Kaki Fry (I tasted it and it was normal, the table just didn't like the taste and sent them back)
-2 Bday Dessert
-Recovery for a sauv blanc and a glass of bubbles that Ruthy forgot to bring
R&M needs:
Apparently the heater isn't working in the kitchen. Elizabeth, I remember you said the second a/c unit in the dining heater was never connected, but is that the same for the kitchen as well?
86'd items/ need more:
LY Dinner Sales: 5887
Projected Sales : 6440 (-159)
TY Dinner Sales: 6281
+/- : +394, +7%
Dinner Covers: 235
Avg PPA: 26.53
Weather: So very cold
Special events?:
Who worked:
Ruthy, Kelly, Johnny, Krystin, Dusten Cl, Tori & Melisa H, John Tr Leigh SA, Chelsea Tr Pat Cktl
Flow of Business, Cuts and Ticket Times:
It was a pretty normal flow of business for a Friday, but I think the colder weather did make it a little slower. Calm start, but we did fill up by 6 and hit a wait. The wait grew to an hour-1:15 by 7. Started to taper off by 930, and off the wait by 10. Cut Tori & cocktails by 945, and 3 on at 10. 2 on at 1030. We stayed mostly full until close. Ticket times were great considering we were 1 short in the sushi bar. Toshi did a great job helping out on rolls to keep times down. The Kitchen some pretty good pops, and did a great job knocking them out.
Specials:
Nigiri Set- 8
Omurice- 19
3 Staff members that stood out (why/how):
-Patrick had a lot more practice tonight, and is feeling more comfortable in the position.
-Leigh says she enjoys the SA position a lot more. She seems to be doing well at it. She's a little slow cleaning and setting, but hopefully will get a little faster with time.
-Liam seemed a little off tonight, and Scott had mentioned the same thing partly through the shift. He was scheduled a lot this week since we lost Andrew last minute. He had mentioned he was pretty exhausted, and had Kelly pick up his shift tomorrow so he could get some rest.
Any VIP's in?
Jason & Susan
Vince with hiss family
The Coopers
Erin
Comps& Void Detail:
-Gave Vince an ex-employee discount
-4 training meals
-DNL Kaki Fry (I tasted it and it was normal, the table just didn't like the taste and sent them back)
-2 Bday Dessert
-Recovery for a sauv blanc and a glass of bubbles that Ruthy forgot to bring
R&M needs:
Apparently the heater isn't working in the kitchen. Elizabeth, I remember you said the second a/c unit in the dining heater was never connected, but is that the same for the kitchen as well?
86'd items/ need more:
Friday Lunch 1.6.17
Written By: Elizabeth
LY Lunch Sales: $1994
Projected Sales : $2196
TY Lunch Sales: $2131
+/- : +7% LY and -$65 PS
Lunch Covers: 121
Avg PPA: $17.61
Previous Days Labor:27%
Previous Days Comps: 6%
Controllable Comps: 5.42%
Weather: COLD in the 30s
Special events?: One week into 2017. weeeee
Who worked:
John, Sayo, Alex, Clair CL. Alina Host, Liam FR, Brennan SA
Flow of Business, Cuts and Ticket Times:
On a wait by 11:45, off the wait by 1:15. Cut down to 2 on by then and everyone carried on the rest of the shift as a team. I talked about teamwork a lot in preshift today, and why we are here, and not taking for granted the business we have here, etc. Looks like it had an impact on the staff. Everyone was in high spirits and working together. Wait times reached 20 minutes as we cruised through this Friday Lunch.
3 Staff members that stood out (why/how):
-John was 20 minutes late, not surprisingly. He came back last night around 11pm looking for his phone. He was a little frantic about losing it. So this morning by 5 after when he wasn't here, I knew it was because he hadn't found it. I don't think most people have alarm clocks anymore (or kids these days...). We sent Hector home to get him. John said it was his fault for being late, he looked at his playstation and it had the wrong time on it...
-Alina does great at the host stand. Personable and very capable. It's been nice working with her after with with Leigh the last few shifts.
-Brennan is really growing into his role. He did a great job at lunch today.
Any VIP's in?
Rob. Man he has the worst luck. He has to go put his dog down today. Poor guy
Ish & co.
Comps& Void Detail:
None!! (oh, wait, one ANA discount)
R&M needs:
this funky weather. The cedar. I don't know. Fix my stuffed up head please!
86'd items/ need more:
LY Lunch Sales: $1994
Projected Sales : $2196
TY Lunch Sales: $2131
+/- : +7% LY and -$65 PS
Lunch Covers: 121
Avg PPA: $17.61
Previous Days Labor:27%
Previous Days Comps: 6%
Controllable Comps: 5.42%
Weather: COLD in the 30s
Special events?: One week into 2017. weeeee
Who worked:
John, Sayo, Alex, Clair CL. Alina Host, Liam FR, Brennan SA
Flow of Business, Cuts and Ticket Times:
On a wait by 11:45, off the wait by 1:15. Cut down to 2 on by then and everyone carried on the rest of the shift as a team. I talked about teamwork a lot in preshift today, and why we are here, and not taking for granted the business we have here, etc. Looks like it had an impact on the staff. Everyone was in high spirits and working together. Wait times reached 20 minutes as we cruised through this Friday Lunch.
3 Staff members that stood out (why/how):
-John was 20 minutes late, not surprisingly. He came back last night around 11pm looking for his phone. He was a little frantic about losing it. So this morning by 5 after when he wasn't here, I knew it was because he hadn't found it. I don't think most people have alarm clocks anymore (or kids these days...). We sent Hector home to get him. John said it was his fault for being late, he looked at his playstation and it had the wrong time on it...
-Alina does great at the host stand. Personable and very capable. It's been nice working with her after with with Leigh the last few shifts.
-Brennan is really growing into his role. He did a great job at lunch today.
Any VIP's in?
Rob. Man he has the worst luck. He has to go put his dog down today. Poor guy
Ish & co.
Comps& Void Detail:
None!! (oh, wait, one ANA discount)
R&M needs:
this funky weather. The cedar. I don't know. Fix my stuffed up head please!
86'd items/ need more:
Thursday, January 5, 2017
Thursday PM 1.5.17
Written By: Elizabeth
LY Dinner Sales: $4495
Projected Sales : $4914
TY Dinner Sales: $4682
+/- : +4% LY and -$232 PS
Dinner Covers: 186
Avg PPA: $25.15
Weather: Cold and getting colder! Down to the 40s and beyond tonight.
Special events: none
Who worked:
Kelly, Lindsey, Sayo, Ruthy, Dusten CL. Leigh & Melisa Host, Tori CT TR Patrick, Liam FR, John SA
Flow of Business, Cuts and Ticket Times:
The night started out busier than I expected and we were on a wait by 5:45. The staff didn't miss a beat, and everyone was on their A game. Including Kelly (does better at dinner, maybe because it's a different, slower, pace). We were on and off a wait until around 8:30, then it slowed. I cut Kelly at that time, and then Lindsey a few minutes later. We went 2 on at 9pm and just down to Dusten at 9:30. Only 1 table came in after 9pm. So when it died...it died.
Sayo had two unfortunate episodes with tables not tipping her. One was B4, they blatantly didn't leave a tip on the credit card slip. Apparently they have been in before and have a pattern of behavior. The second table, B2, took both slips. I discounted the check for her so that she wasn't walking with $0 from both tables(a combined $150), That lifted her spirits.
B1 said the edamame smelled fishy. Dusten and I both smelled it and it had a faint smell of seafood. We smelled about 4 other edamames and if you're looking for that smell, you're going to find it. We changed the water, we tried a new bag, it all smells the same. It's not an overwhelming smell, but like i said, if you look for it, you'll find it. Anyhow, I comp'd the edamame for the table and they were fine by it.
And I'm not sure what was going on at the host stand with Leigh and Melisa. I thought Melisa was running the board, but then I saw Leigh running it. S1 and S8 were not sat the majority of the night because they were seating S2-3 together and S4-5 together, and so on. I thought it was a fluke at the beginning, but it went on after everything was up AND after I specifically told Leigh on the next round to seat S7-8 together, not S6-7, and she did it anyway!! I was pretty furious and went the host stand and went over it with both Melisa and Leigh, and then asked Melisa to run the board.
A Sarah left her credit card (blue chase card) at B6. It's in the folder in the safe
W2's came in. I sorted them and started distributing them. The ones for employees that no longer work here I put them in the employee file drawer, in the very front (in case anyone comes in looking for theirs) Kayo, do you have Junko's updated address so we can send her hers?
The rest are in the safe, separated by department (BOH, FOH, Sushi bar)
Specials:
Daniel made a mock up of a special he wants to run tomorrow night. It's basically a yakionigiri with an egg over top, with the tonpei toppings
3 Staff members that stood out (why/how):
-Patrick did a great job training with Tori. He'll be a natural. Such a great disposition for this industry.
-Leigh, with the sushi bar. She just didn't understand why we sat S1-2 together, and so on and so forth. I know she had her eval recently. But I honestly don't understand where the disconnect was there.
-Laim rocked it tonight. Super helper, super attitude. Ruthy nominates him for EOM...she's made this up in her head. But she's not far off.
Any VIP's in?
Other John and his Wife
Comps& Void Detail:
DNL for the edamame
Guest changed mind on a miso soup that was brought out to him only for him to decline it.
Kome bucks for Sayos dinner, since she had two non-tipping tables
R&M needs:
The POS printers are jenky. This afternoon the one on the right side wasn't working for a little while, then it started working again randomly (I checked all the connections, as well as turned it off and on...) Then at the end of the night, the left printer ran out of paper. Ruthy went to get the paper, I turned it off while she was gone. She turned it back on with paper, and then it stopped printing. Not sure what is going on here.
86'd items/ need more:
LY Dinner Sales: $4495
Projected Sales : $4914
TY Dinner Sales: $4682
+/- : +4% LY and -$232 PS
Dinner Covers: 186
Avg PPA: $25.15
Weather: Cold and getting colder! Down to the 40s and beyond tonight.
Special events: none
Who worked:
Kelly, Lindsey, Sayo, Ruthy, Dusten CL. Leigh & Melisa Host, Tori CT TR Patrick, Liam FR, John SA
Flow of Business, Cuts and Ticket Times:
The night started out busier than I expected and we were on a wait by 5:45. The staff didn't miss a beat, and everyone was on their A game. Including Kelly (does better at dinner, maybe because it's a different, slower, pace). We were on and off a wait until around 8:30, then it slowed. I cut Kelly at that time, and then Lindsey a few minutes later. We went 2 on at 9pm and just down to Dusten at 9:30. Only 1 table came in after 9pm. So when it died...it died.
Sayo had two unfortunate episodes with tables not tipping her. One was B4, they blatantly didn't leave a tip on the credit card slip. Apparently they have been in before and have a pattern of behavior. The second table, B2, took both slips. I discounted the check for her so that she wasn't walking with $0 from both tables(a combined $150), That lifted her spirits.
B1 said the edamame smelled fishy. Dusten and I both smelled it and it had a faint smell of seafood. We smelled about 4 other edamames and if you're looking for that smell, you're going to find it. We changed the water, we tried a new bag, it all smells the same. It's not an overwhelming smell, but like i said, if you look for it, you'll find it. Anyhow, I comp'd the edamame for the table and they were fine by it.
And I'm not sure what was going on at the host stand with Leigh and Melisa. I thought Melisa was running the board, but then I saw Leigh running it. S1 and S8 were not sat the majority of the night because they were seating S2-3 together and S4-5 together, and so on. I thought it was a fluke at the beginning, but it went on after everything was up AND after I specifically told Leigh on the next round to seat S7-8 together, not S6-7, and she did it anyway!! I was pretty furious and went the host stand and went over it with both Melisa and Leigh, and then asked Melisa to run the board.
A Sarah left her credit card (blue chase card) at B6. It's in the folder in the safe
W2's came in. I sorted them and started distributing them. The ones for employees that no longer work here I put them in the employee file drawer, in the very front (in case anyone comes in looking for theirs) Kayo, do you have Junko's updated address so we can send her hers?
The rest are in the safe, separated by department (BOH, FOH, Sushi bar)
Specials:
Daniel made a mock up of a special he wants to run tomorrow night. It's basically a yakionigiri with an egg over top, with the tonpei toppings
3 Staff members that stood out (why/how):
-Patrick did a great job training with Tori. He'll be a natural. Such a great disposition for this industry.
-Leigh, with the sushi bar. She just didn't understand why we sat S1-2 together, and so on and so forth. I know she had her eval recently. But I honestly don't understand where the disconnect was there.
-Laim rocked it tonight. Super helper, super attitude. Ruthy nominates him for EOM...she's made this up in her head. But she's not far off.
Any VIP's in?
Other John and his Wife
Comps& Void Detail:
DNL for the edamame
Guest changed mind on a miso soup that was brought out to him only for him to decline it.
Kome bucks for Sayos dinner, since she had two non-tipping tables
R&M needs:
The POS printers are jenky. This afternoon the one on the right side wasn't working for a little while, then it started working again randomly (I checked all the connections, as well as turned it off and on...) Then at the end of the night, the left printer ran out of paper. Ruthy went to get the paper, I turned it off while she was gone. She turned it back on with paper, and then it stopped printing. Not sure what is going on here.
86'd items/ need more:
Thursday AM Recap 1/5/16
Written By: Leary
LY Lunch Sales: 1413
Projected Sales : 1780 (+477)
TY Lunch Sales: 2257
+/- : +844, +60%
Lunch Covers: 128
Avg PPA: 17.63
Previous Days Labor: 17%
Previous Days Comps: 6%
Controllable Comps: 3.59
Weather: Cloudy and a little chilly
Special events?:
Who worked:
Kelly, Lindsey, Alex, Johnny Cl, John SA Training Leigh, Tori H,
Flow of Business, Cuts and Ticket Times:
It was a pretty solid lunch. Took a little while to fill up, but all tables were sat and we were on a small wait by 1230. The business came at a nice pace. Steady and full most of the shift, but never had 1 big pop all at once. Ticket times were great.
Had an issue with a young lady at A5. Lindsey had mentioned that the girl had a lot of attitude about how we messed up her Gyu Don last time by not leaving off the ginger. Then Lindsey added a stamina set instead of just added an onsen like the lady wanted. Lindsey said the girl was pretty mean about. She was probably nicer to me, but was pretty bothered. She said she comes in here often and often has her order messed up. She also said it's not a big deal she can just pick these things off, but she didn't understand why simple requests could not be met. Fair enough. She didn't want anything remade, but I ended up comping the Gyu Don. I also dropped the check to make sure everything was ok, and gave her my card. I told to feel free to write me with any future issues, and that we would improve our attention to detail.
Specials:
3 Staff members that stood out (why/how):
-So nice to have Tori back. I wish we could clone her.
-Pauline's Ramens look so good. I'm proud to drop them off. Kumi is going to have to step up her presentation.
Any VIP's in?
Brennan came in with his girlfriend for her birthday.
Comps& Void Detail:
Emp day off for Brennan
Recovery for a Gyu Don
R&M needs:
86'd items/ need more:
LY Lunch Sales: 1413
Projected Sales : 1780 (+477)
TY Lunch Sales: 2257
+/- : +844, +60%
Lunch Covers: 128
Avg PPA: 17.63
Previous Days Labor: 17%
Previous Days Comps: 6%
Controllable Comps: 3.59
Weather: Cloudy and a little chilly
Special events?:
Who worked:
Kelly, Lindsey, Alex, Johnny Cl, John SA Training Leigh, Tori H,
Flow of Business, Cuts and Ticket Times:
It was a pretty solid lunch. Took a little while to fill up, but all tables were sat and we were on a small wait by 1230. The business came at a nice pace. Steady and full most of the shift, but never had 1 big pop all at once. Ticket times were great.
Had an issue with a young lady at A5. Lindsey had mentioned that the girl had a lot of attitude about how we messed up her Gyu Don last time by not leaving off the ginger. Then Lindsey added a stamina set instead of just added an onsen like the lady wanted. Lindsey said the girl was pretty mean about. She was probably nicer to me, but was pretty bothered. She said she comes in here often and often has her order messed up. She also said it's not a big deal she can just pick these things off, but she didn't understand why simple requests could not be met. Fair enough. She didn't want anything remade, but I ended up comping the Gyu Don. I also dropped the check to make sure everything was ok, and gave her my card. I told to feel free to write me with any future issues, and that we would improve our attention to detail.
Specials:
3 Staff members that stood out (why/how):
-So nice to have Tori back. I wish we could clone her.
-Pauline's Ramens look so good. I'm proud to drop them off. Kumi is going to have to step up her presentation.
Any VIP's in?
Brennan came in with his girlfriend for her birthday.
Comps& Void Detail:
Emp day off for Brennan
Recovery for a Gyu Don
R&M needs:
86'd items/ need more:
Wednesday 1/4/17 PM recap
Written By: Dusten
LY Dinner Sales:4758
Projected Sales :4760
TY Dinner Sales:4636
+/- : 3% under LY and short of PS by $124
Dinner Covers: 172
Avg PPA:26.95
Weather: appropriately chilly
Special events?: National Spaghetti Day... I never miss it.
Who worked: Mandy, Renee, Krystin, Lindsey, Sophia CL, John FR, Brennan SA, Chelsea and Tori H.
Flow of Business, Cuts and Ticket Times: Slow start. Things picked up around 6:30pm. Had a couple of 6-tops walk in at 7-7:30pm which brought us up to a 30 minute wait. The crowd subsided at about 9:15 so I cut Tori, Mandy and Renee. Had one table walk in at 10:02pm.
Specials:
3 Staff members that stood out (why/how): Fairly smooth shift. No stand outs. Brennan continues to do well working at a constant, steady pace. It was nice to have both Chelsea and Tori at the Host stand.
Any VIP's in? Krystin's Dad, Kayo with Miho, Hiroe and Alex's wife.
Comps& Void Detail: voided kappa ume shiso- guest cancelled, FNF'd a glass of wine for Krystin's dad, $20 kome bucks for Krystin. 22oz Kirin \- recovery- Tori took it out with a broken glass. I don't know how Tori or the woman could have not noticed the large check of glass missing and the jagged egde left behind, but I sent Tori out with a new one. Owner Comp for Kayo
R&M needs: There may be a rat in the bait box in the dish pit. The back bathroom door has now started to split at the bottom from dragging on the floor.
86'd items/ need more:
LY Dinner Sales:4758
Projected Sales :4760
TY Dinner Sales:4636
+/- : 3% under LY and short of PS by $124
Dinner Covers: 172
Avg PPA:26.95
Weather: appropriately chilly
Special events?: National Spaghetti Day... I never miss it.
Who worked: Mandy, Renee, Krystin, Lindsey, Sophia CL, John FR, Brennan SA, Chelsea and Tori H.
Flow of Business, Cuts and Ticket Times: Slow start. Things picked up around 6:30pm. Had a couple of 6-tops walk in at 7-7:30pm which brought us up to a 30 minute wait. The crowd subsided at about 9:15 so I cut Tori, Mandy and Renee. Had one table walk in at 10:02pm.
Specials:
3 Staff members that stood out (why/how): Fairly smooth shift. No stand outs. Brennan continues to do well working at a constant, steady pace. It was nice to have both Chelsea and Tori at the Host stand.
Any VIP's in? Krystin's Dad, Kayo with Miho, Hiroe and Alex's wife.
Comps& Void Detail: voided kappa ume shiso- guest cancelled, FNF'd a glass of wine for Krystin's dad, $20 kome bucks for Krystin. 22oz Kirin \- recovery- Tori took it out with a broken glass. I don't know how Tori or the woman could have not noticed the large check of glass missing and the jagged egde left behind, but I sent Tori out with a new one. Owner Comp for Kayo
R&M needs: There may be a rat in the bait box in the dish pit. The back bathroom door has now started to split at the bottom from dragging on the floor.
86'd items/ need more:
Wednesday AM Recap 1/4/16
Sorry Guys I thought I had posted this yesterday.
Written By: Leary
LY Lunch Sales: 2000
Projected Sales : 2050 (-73)
TY Lunch Sales: 1977
+/- : -23, -1%
Lunch Covers: 104
Avg PPA: 19.01
Previous Days Labor: 24%
Previous Days Comps: 6%
Controllable Comps: 1.16%
Weather: Chilly and cloudy morning, sun came out by the afternoon
Special events?: First day of school for AISD
Who worked:
Sayo, John, Alex, Johnny Cl, Melisa H, Hiroe FR, Brennan SA
Flow of Business, Cuts and Ticket Times:
Pretty mellow shift. We did mostly fill up around 1230, and stayed steady until 115. Smooth shift. No customer issues. No controllable comps. Ticket times were great.
Specials:
3 Staff members that stood out (why/how):
Pauline did an awesome job today. Not only did she handle the pop well, but a lot of Ramens looked picture perfect.
Any VIP's in?
Comps& Void Detail:
-Kome Bucks
R&M needs:
86'd items/ need more:
Written By: Leary
LY Lunch Sales: 2000
Projected Sales : 2050 (-73)
TY Lunch Sales: 1977
+/- : -23, -1%
Lunch Covers: 104
Avg PPA: 19.01
Previous Days Labor: 24%
Previous Days Comps: 6%
Controllable Comps: 1.16%
Weather: Chilly and cloudy morning, sun came out by the afternoon
Special events?: First day of school for AISD
Who worked:
Sayo, John, Alex, Johnny Cl, Melisa H, Hiroe FR, Brennan SA
Flow of Business, Cuts and Ticket Times:
Pretty mellow shift. We did mostly fill up around 1230, and stayed steady until 115. Smooth shift. No customer issues. No controllable comps. Ticket times were great.
Specials:
3 Staff members that stood out (why/how):
Pauline did an awesome job today. Not only did she handle the pop well, but a lot of Ramens looked picture perfect.
Any VIP's in?
Comps& Void Detail:
-Kome Bucks
R&M needs:
86'd items/ need more:
Tuesday, January 3, 2017
Tuesday Recap 1/3/17
Written By: Leary
LY Lunch Sales: 1788
Projected Sales : 2122 (-366)
TY Lunch Sales: 1756
+/- : -32, -2%
Lunch Covers: 104
Avg PPA: 16.88
LY Dinner Sales: 4442
Projected Sales : 4880 (-963)
TY Dinner Sales: 3917
+/- : -525, -12%
Dinner Covers: 143
Avg PPA: 27.39
Previous Days Labor: 19%
Previous Days Comps: 4%
Controllable Comps: 8.48%
Weather: Beautiful spring, and chilly evening
Special events?: That week where you write the wrong year on everything
Who worked:
Lunch: Liam, Krystin, Sayo, Johnny Cl, Renee FR, Pat SA, Melisa H
Dinner: Renee, Mandy, Lindsey, Kelly, Clair Cl, Chelsea & Leigh H, Hiroe FR, Liam SA
Flow of Business, Cuts and Ticket Times:
Slower day overall.
Lunch was a slow start. We almost filled around 1230, but party room was never sat and sushi bar never filled up all the way. Started thinning out by 1 so I cut Liam. Had a few tables come in, but no late pop. 2 on by 130, and smooth sailing. Ticket times were solid. After last week today was a cake walk for the kitchen and sushi bar.
Had 1 issue with a kids sushi lunch having a hair on it at B2. Comped and brought a new one over, and the parents seemed ok about it.
Slower night as well. Slowly filled up by 7, but never went on much of a wait. Had 1 8 top, and a handful of other tables on the wait list 8-830, but that was it. 2 on by 855. Ticket times were good. No customer issues.
Specials:
3 Staff members that stood out (why/how):
-Talked to Kelly at the end of the shift to let her know I was moving her to the support schedule. I said it was my hope that things go well from here and we could phase her back onto the server schedule. She didn't have much to say. I asked if she was going to want to continue to work here being support, and she said she wasn't sure. I'm going to post the schedule tonight and if she decides to quit things will be tight for a week or two, but we'll be fine.
-Gave Leigh a progress report tonight. Went over some areas to focus on, and she seem to take everything well. It's weird that when I talk to senior staff members about giving her guidance they describe her as being defensive, but every time I discuss anything with her she always seems to have a good attitude about the feedback. Hopefully she'll do well with SA trains this week.
-Talked to Chelsea about giving more supportive guidance at the host stand. Hearing how she can sometimes talk to other hosts would put anyone on edge. I discussed having a lighter tone, and explaining why things should have been done differently instead of just saying, "why did you do that?" in an accusatory tone. She knew what I was talking about, and said she would try, but it's difficult her. I told her that I understand she's a perfectionist and super attentive to details, but not everyone operates in the same way and it's important for new employees to feel comfortable to make mistakes, and ask questions.
Any VIP's in?
Elizabeth & Aaron
Comps& Void Detail:
-2 $10 Kome Bucks
-1 $15 Kome Bucks
-Emp Day Off Elizabeth
-Recovery for a Kids Sushi Lunch that had a hair on it
-Birthday Desserst
-ANA discount
R&M needs:
86'd items/ need more:
LY Lunch Sales: 1788
Projected Sales : 2122 (-366)
TY Lunch Sales: 1756
+/- : -32, -2%
Lunch Covers: 104
Avg PPA: 16.88
LY Dinner Sales: 4442
Projected Sales : 4880 (-963)
TY Dinner Sales: 3917
+/- : -525, -12%
Dinner Covers: 143
Avg PPA: 27.39
Previous Days Labor: 19%
Previous Days Comps: 4%
Controllable Comps: 8.48%
Weather: Beautiful spring, and chilly evening
Special events?: That week where you write the wrong year on everything
Who worked:
Lunch: Liam, Krystin, Sayo, Johnny Cl, Renee FR, Pat SA, Melisa H
Dinner: Renee, Mandy, Lindsey, Kelly, Clair Cl, Chelsea & Leigh H, Hiroe FR, Liam SA
Flow of Business, Cuts and Ticket Times:
Slower day overall.
Lunch was a slow start. We almost filled around 1230, but party room was never sat and sushi bar never filled up all the way. Started thinning out by 1 so I cut Liam. Had a few tables come in, but no late pop. 2 on by 130, and smooth sailing. Ticket times were solid. After last week today was a cake walk for the kitchen and sushi bar.
Had 1 issue with a kids sushi lunch having a hair on it at B2. Comped and brought a new one over, and the parents seemed ok about it.
Slower night as well. Slowly filled up by 7, but never went on much of a wait. Had 1 8 top, and a handful of other tables on the wait list 8-830, but that was it. 2 on by 855. Ticket times were good. No customer issues.
Specials:
3 Staff members that stood out (why/how):
-Talked to Kelly at the end of the shift to let her know I was moving her to the support schedule. I said it was my hope that things go well from here and we could phase her back onto the server schedule. She didn't have much to say. I asked if she was going to want to continue to work here being support, and she said she wasn't sure. I'm going to post the schedule tonight and if she decides to quit things will be tight for a week or two, but we'll be fine.
-Gave Leigh a progress report tonight. Went over some areas to focus on, and she seem to take everything well. It's weird that when I talk to senior staff members about giving her guidance they describe her as being defensive, but every time I discuss anything with her she always seems to have a good attitude about the feedback. Hopefully she'll do well with SA trains this week.
-Talked to Chelsea about giving more supportive guidance at the host stand. Hearing how she can sometimes talk to other hosts would put anyone on edge. I discussed having a lighter tone, and explaining why things should have been done differently instead of just saying, "why did you do that?" in an accusatory tone. She knew what I was talking about, and said she would try, but it's difficult her. I told her that I understand she's a perfectionist and super attentive to details, but not everyone operates in the same way and it's important for new employees to feel comfortable to make mistakes, and ask questions.
Any VIP's in?
Elizabeth & Aaron
Comps& Void Detail:
-2 $10 Kome Bucks
-1 $15 Kome Bucks
-Emp Day Off Elizabeth
-Recovery for a Kids Sushi Lunch that had a hair on it
-Birthday Desserst
-ANA discount
R&M needs:
86'd items/ need more:
Monday, January 2, 2017
Monday 1.2.17
Written By: Elizabeth
LY Lunch Sales:$2407
Projected Sales : $2448
TY Lunch Sales: $2679
+/- : +11% LY and + $231 PS
Lunch Covers: 159
Avg PPA: $16.59
LY Dinner Sales: $4606
Projected Sales : $5544
TY Dinner Sales: $6228
+/- : +35% LY and +$684 PS
Dinner Covers: 239
Avg PPA: $26.06
Previous Days Labor: 23%
Previous Days Comps: 5%
Controllable Comps: 4.2%
Weather: Sunny and beautiful 70s
Special events?: new years day observed- AISD still out of school
Who worked:
Lunch: Renee, Kelly, Mandy, Johnny CL. Melisa Host, Patrick SA, Taylor FR
Dinner: Grace, Clair, Krystin, Cindy, Ruthy CL. Leigh Host, Chelsea Host/Cocktail, Patrick SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Lunch was busy but not crazy until 1pm when everyone came in and we went on a 20-30 minute wait. By1:30 I thought we were tapering off, so I went 2 on. However it did not taper off and Johnny and Renee had full sections in no time. Everyone was still here so they pitched in and helped, Alex and I included. It was a bit of a rough push, but the team worked together to the end. Good to see.
Dinner was similar. On a wait by 6pm and stayed on a wait until 9pm. Chelsea ended up just being a cocktail server, while Leigh helmed the host stand. I stood up there half the night taking names and getting the ball rolling when we got the other push at 6:30, making sure quote times were accurate. She got a bit better as the night went on and was definitely working hard, gathering menus, helping to set up tables in her downtime. No doubt she is a hard worker, just need to find her niche.
The night settled down after 9pm. I cut down to 2 on at 9:30 and the night slowed to a close.
Specials:
2 Whole Aji. One sold.
3 Staff members that stood out (why/how):
-Kelly. back to her old self. She's been a little difficult to work with the last few shifts I've had with her, but today took the cake. She was a little attitudy with Alex while he was trying to help her, and then threw me attitude when I asked her to head to B1 to take their order because they were looking impatient. I asked what she was headed to do, and she said get two soups for A1, I told her I would do it, but she said no, that she told B1 she would be right over. She put up a bit of a fight with me over trading tasks, and I just don't understand her mind set. She seems to think that if she asks for help and delegates her tasks, that she's weak. I pulled her aside after her shift (with Alex, hoping he would help explain why also) and she just said that she's just drained from being on vacation and spending time with family and then coming home and working right away. I told her that we are all stretched pretty thin, but she needs to turn it around. She has also been really weird with Spencer. Both morning she was working she would talk about him coming into work and seeing him. I know she had a crush on him for a while, but today apparently his girlfriend was sitting at A5 and Kelly was waiting on them. She got their order confused and ended up ordering one too many Miso Ramens. Later when she found out it was Spencers girlfriend, she "jokingly said to him "oh it was your girlfriend's table that didn't know what they were ordering!". She just sort of grilled him for a minute. He wasn't bothered by it, but I was. She's maybe a little too comfortable here.
-Renee, on the other hand, was a rock star today! She put the hustle on hard! Her back As were all closed out so we were able to seat A1 & A2 at the same time. Then A6 closed out and we ended up seating A5 and A6 at the same time, then more came in. Then B3 moved to A3, and she was in such a rhythm that she just swooped them up too! She did great, so did Johnny, btw. He was stretched thin with some sushi bar seats and scattered B's and he belted out what he needed help with and stayed calm. The only unfortunate part was, both A4 and B8 left Renee and Johnny a $0 tip. A4 I'm not sure why. I dropped their sushi lunches and they were happy. B8 I also talked with and they seemed great too! So I don't know what altered their state, or if they were just bad eggs.
-I asked Toshi tonight if he could remind the sushi bar staff to say their Irrashaimase louder. I noticed a few times, it was only Toshi doing it. I mentioned it to him.
Any VIP's in?
Taylor Kirk
Rachel & Carlos
Leslie & Theresa (curly haired lady!)
Old John was in for Lunch
Comps& Void Detail:
FNF for Spencers GF & Fam
Kit error on a missed Gyoza at the end of lunch.
Guest changed mind on a miso ramen, wanted spicy.
R&M needs:
I purchased two computer tower dollies to replace the rack under the desk. They should be in on Wednesday! woohoo!
Rodrigo will be in tomorrow to finally fix the door jam so we can lock the office door. I had about 3 people casually waltz into the office tonight and come out a little too slow for my comfort.
86'd items/ need more:
LY Lunch Sales:$2407
Projected Sales : $2448
TY Lunch Sales: $2679
+/- : +11% LY and + $231 PS
Lunch Covers: 159
Avg PPA: $16.59
LY Dinner Sales: $4606
Projected Sales : $5544
TY Dinner Sales: $6228
+/- : +35% LY and +$684 PS
Dinner Covers: 239
Avg PPA: $26.06
Previous Days Labor: 23%
Previous Days Comps: 5%
Controllable Comps: 4.2%
Weather: Sunny and beautiful 70s
Special events?: new years day observed- AISD still out of school
Who worked:
Lunch: Renee, Kelly, Mandy, Johnny CL. Melisa Host, Patrick SA, Taylor FR
Dinner: Grace, Clair, Krystin, Cindy, Ruthy CL. Leigh Host, Chelsea Host/Cocktail, Patrick SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Lunch was busy but not crazy until 1pm when everyone came in and we went on a 20-30 minute wait. By1:30 I thought we were tapering off, so I went 2 on. However it did not taper off and Johnny and Renee had full sections in no time. Everyone was still here so they pitched in and helped, Alex and I included. It was a bit of a rough push, but the team worked together to the end. Good to see.
Dinner was similar. On a wait by 6pm and stayed on a wait until 9pm. Chelsea ended up just being a cocktail server, while Leigh helmed the host stand. I stood up there half the night taking names and getting the ball rolling when we got the other push at 6:30, making sure quote times were accurate. She got a bit better as the night went on and was definitely working hard, gathering menus, helping to set up tables in her downtime. No doubt she is a hard worker, just need to find her niche.
The night settled down after 9pm. I cut down to 2 on at 9:30 and the night slowed to a close.
Specials:
2 Whole Aji. One sold.
3 Staff members that stood out (why/how):
-Kelly. back to her old self. She's been a little difficult to work with the last few shifts I've had with her, but today took the cake. She was a little attitudy with Alex while he was trying to help her, and then threw me attitude when I asked her to head to B1 to take their order because they were looking impatient. I asked what she was headed to do, and she said get two soups for A1, I told her I would do it, but she said no, that she told B1 she would be right over. She put up a bit of a fight with me over trading tasks, and I just don't understand her mind set. She seems to think that if she asks for help and delegates her tasks, that she's weak. I pulled her aside after her shift (with Alex, hoping he would help explain why also) and she just said that she's just drained from being on vacation and spending time with family and then coming home and working right away. I told her that we are all stretched pretty thin, but she needs to turn it around. She has also been really weird with Spencer. Both morning she was working she would talk about him coming into work and seeing him. I know she had a crush on him for a while, but today apparently his girlfriend was sitting at A5 and Kelly was waiting on them. She got their order confused and ended up ordering one too many Miso Ramens. Later when she found out it was Spencers girlfriend, she "jokingly said to him "oh it was your girlfriend's table that didn't know what they were ordering!". She just sort of grilled him for a minute. He wasn't bothered by it, but I was. She's maybe a little too comfortable here.
-Renee, on the other hand, was a rock star today! She put the hustle on hard! Her back As were all closed out so we were able to seat A1 & A2 at the same time. Then A6 closed out and we ended up seating A5 and A6 at the same time, then more came in. Then B3 moved to A3, and she was in such a rhythm that she just swooped them up too! She did great, so did Johnny, btw. He was stretched thin with some sushi bar seats and scattered B's and he belted out what he needed help with and stayed calm. The only unfortunate part was, both A4 and B8 left Renee and Johnny a $0 tip. A4 I'm not sure why. I dropped their sushi lunches and they were happy. B8 I also talked with and they seemed great too! So I don't know what altered their state, or if they were just bad eggs.
-I asked Toshi tonight if he could remind the sushi bar staff to say their Irrashaimase louder. I noticed a few times, it was only Toshi doing it. I mentioned it to him.
Any VIP's in?
Taylor Kirk
Rachel & Carlos
Leslie & Theresa (curly haired lady!)
Old John was in for Lunch
Comps& Void Detail:
FNF for Spencers GF & Fam
Kit error on a missed Gyoza at the end of lunch.
Guest changed mind on a miso ramen, wanted spicy.
R&M needs:
I purchased two computer tower dollies to replace the rack under the desk. They should be in on Wednesday! woohoo!
Rodrigo will be in tomorrow to finally fix the door jam so we can lock the office door. I had about 3 people casually waltz into the office tonight and come out a little too slow for my comfort.
86'd items/ need more:
Sunday AM 1.1.17 New Years Day
Written By: Elizabeth
(oops sorry this wasn't published yesterday)
LY Lunch Sales: $2393
Projected Sales : $3360
TY Lunch Sales: $2311
+/- : -3% LY and -$1049
Lunch Covers: 114
Avg PPA: $20.27
Previous Days Labor: 17%
Previous Days Comps: 8%
Controllable Comps: 2.45%
Weather: Sunny and beautiful! high 70s.
Special events?: New Years Day
Who worked: Sophia, John, Mandy, Clair CL. Leigh Host, Liam
Flow of Business, Cuts and Ticket Times:
Very mellow day, though it felt hectic at times. Leigh was 15 minutes late, Liam was an hour late. More on that later. The shift itself was slower than I anticipated. We never went on a wait, it was just consistent and steady. Had a 5 top and a 6 top walk in back to back, followed by another 6 top and had 2 parties in the party room. For being open from noon to 3, that was a lot. But as you can see, with covers, it wasn't nearly as crazy as the rest of the lunches have been this week.
No issues or comps. Even with only 2 on the sushi bar, it was the pros!
Specials:
3 Staff members that stood out (why/how):
-Leigh forgot how to host today. I had to take the reigns from her a few times because she just....sort of froze. I'm not fully confident in her as a solo host. She seems to have a lapse in judgement far too often.
-Liam was over an hour late I wrote him up, he said he was having difficulty getting to work with a Fasten, because his car is out of service because the lights over his license plate were stolen...? I don't know why he couldn't drive in broad daylight, but if it becomes more of a problem, then we can get into that.
Any VIP's in?
Comps& Void Detail:
none out of the usual.
R&M needs:
86'd items/ need more:
(oops sorry this wasn't published yesterday)
LY Lunch Sales: $2393
Projected Sales : $3360
TY Lunch Sales: $2311
+/- : -3% LY and -$1049
Lunch Covers: 114
Avg PPA: $20.27
Previous Days Labor: 17%
Previous Days Comps: 8%
Controllable Comps: 2.45%
Weather: Sunny and beautiful! high 70s.
Special events?: New Years Day
Who worked: Sophia, John, Mandy, Clair CL. Leigh Host, Liam
Flow of Business, Cuts and Ticket Times:
Very mellow day, though it felt hectic at times. Leigh was 15 minutes late, Liam was an hour late. More on that later. The shift itself was slower than I anticipated. We never went on a wait, it was just consistent and steady. Had a 5 top and a 6 top walk in back to back, followed by another 6 top and had 2 parties in the party room. For being open from noon to 3, that was a lot. But as you can see, with covers, it wasn't nearly as crazy as the rest of the lunches have been this week.
No issues or comps. Even with only 2 on the sushi bar, it was the pros!
Specials:
3 Staff members that stood out (why/how):
-Leigh forgot how to host today. I had to take the reigns from her a few times because she just....sort of froze. I'm not fully confident in her as a solo host. She seems to have a lapse in judgement far too often.
-Liam was over an hour late I wrote him up, he said he was having difficulty getting to work with a Fasten, because his car is out of service because the lights over his license plate were stolen...? I don't know why he couldn't drive in broad daylight, but if it becomes more of a problem, then we can get into that.
Any VIP's in?
Comps& Void Detail:
none out of the usual.
R&M needs:
86'd items/ need more:
Sunday, January 1, 2017
Sunday PM 1/1/17
Written By: Dusten
LY Dinner Sales:7518
Projected Sales :7681
TY Dinner Sales:5219
+/- :31% short of Ly and under PS by $2462
Dinner Covers: 206
Avg PPA: 25.33
Weather: 70's and clear
Special events?: New Years Day, Patrick B-day, Grace 2 years employee
Who worked: Kelly, Renee, Cindy, Grace, Ruthy CL, Hiroe FR, Taylor SA, Patrick and Chelsea H
Flow of Business, Cuts and Ticket Times: Busy for a Sunday dinner. We did 60 covers in the first hour and stayed on a wait until about 9:15pm. Roll ticket times crept up to about 25-30 minutes. Kitchen got hit hard tonight as well. I cut John, Patrick, Renee and Kelly at 9:20, Cindy at 9:45. We were still at least half full at last call.
Specials: Had a contest on the La Marca- no one took it. I guess most people had enough bubbles last night. No one sold Aji Sashimi either.
3 Staff members that stood out (why/how): -Marshall apparently pushed Steve off his front porch in an argument last night, injuring Steve's back. Daniel brought this to my attention before the shift started. Scott and Leary are both aware of the situation and everyone worked together tonight without incident. Steve did leave early because of persistent pain. Between this incident and Marshall blowing up at Beorn a couple of weeks ago here while working and then storming out, it is pretty obvious that Marshall has an anger issue. It seems there is an escalating pattern of behavior that I hope doesn't end with anyone else injured or incarcerated. Steve was well within his right to call APD last night but chose not to.
-Renee was a bit mouthy with Chelsea at the host stand. I was there for a "You can seat A1 whenever YOU are ready." Chelsea did not mind telling me that this sort of thing is not uncommon with Renee.
-Ruthy did a good job working the sushi bar. Things got a little hairy for her and she misrang a couple of things, but overall, for a busy night, I think she did quite well.
Any VIP's in? Victor, Kindo-san, Karen, Chill and his roommate, Krystin and her friends from out of town, Old John, Moto and Setsuko, Jesse from Barfly's.
Comps& Void Detail: voided a superstar and fat samurai- Ruthy forgot to mention to leave off the cucumber.
Krab salad and spooky roll for the same table- guest didn't want to wait for them. not made. Shumai misring,
2x Eringi nigiri voided- 86'd.
TX Blues voided- 86'd.
Employee day off and Kome bucks for Krystin.
Kome Bucks for Chill.
Kome Bucks from Grace.
Bday fried ice cream.
Customer Kome Holiday Bucks
R&M needs: I would really appreciate it if we could keep servers from overstocking the drinks in the cooler. We barely have enough space for what need in there and extra beers and izze sodas whatever else crowding the mixers for cocktails.
A
86'd items/ need more: China Markers.
LY Dinner Sales:7518
Projected Sales :7681
TY Dinner Sales:5219
+/- :31% short of Ly and under PS by $2462
Dinner Covers: 206
Avg PPA: 25.33
Weather: 70's and clear
Special events?: New Years Day, Patrick B-day, Grace 2 years employee
Who worked: Kelly, Renee, Cindy, Grace, Ruthy CL, Hiroe FR, Taylor SA, Patrick and Chelsea H
Flow of Business, Cuts and Ticket Times: Busy for a Sunday dinner. We did 60 covers in the first hour and stayed on a wait until about 9:15pm. Roll ticket times crept up to about 25-30 minutes. Kitchen got hit hard tonight as well. I cut John, Patrick, Renee and Kelly at 9:20, Cindy at 9:45. We were still at least half full at last call.
Specials: Had a contest on the La Marca- no one took it. I guess most people had enough bubbles last night. No one sold Aji Sashimi either.
3 Staff members that stood out (why/how): -Marshall apparently pushed Steve off his front porch in an argument last night, injuring Steve's back. Daniel brought this to my attention before the shift started. Scott and Leary are both aware of the situation and everyone worked together tonight without incident. Steve did leave early because of persistent pain. Between this incident and Marshall blowing up at Beorn a couple of weeks ago here while working and then storming out, it is pretty obvious that Marshall has an anger issue. It seems there is an escalating pattern of behavior that I hope doesn't end with anyone else injured or incarcerated. Steve was well within his right to call APD last night but chose not to.
-Renee was a bit mouthy with Chelsea at the host stand. I was there for a "You can seat A1 whenever YOU are ready." Chelsea did not mind telling me that this sort of thing is not uncommon with Renee.
-Ruthy did a good job working the sushi bar. Things got a little hairy for her and she misrang a couple of things, but overall, for a busy night, I think she did quite well.
Any VIP's in? Victor, Kindo-san, Karen, Chill and his roommate, Krystin and her friends from out of town, Old John, Moto and Setsuko, Jesse from Barfly's.
Comps& Void Detail: voided a superstar and fat samurai- Ruthy forgot to mention to leave off the cucumber.
Krab salad and spooky roll for the same table- guest didn't want to wait for them. not made. Shumai misring,
2x Eringi nigiri voided- 86'd.
TX Blues voided- 86'd.
Employee day off and Kome bucks for Krystin.
Kome Bucks for Chill.
Kome Bucks from Grace.
Bday fried ice cream.
Customer Kome Holiday Bucks
R&M needs: I would really appreciate it if we could keep servers from overstocking the drinks in the cooler. We barely have enough space for what need in there and extra beers and izze sodas whatever else crowding the mixers for cocktails.
A
86'd items/ need more: China Markers.
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