Written By: Leary
LY Dinner Sales: $6953
Projected Sales : $7250 (-$297.00)
TY Dinner Sales:$6953
+/- :-$14, -0%
Dinner Covers: 229
Avg PPA: $30.36
Weather: Hot and Sunny
Special events?:
Who worked:
Ruthy, Johnny, Jason, Sophia, Dusten Cl, Hatha & Dan H, Taylor FR, John SA
Flow of Business, Cuts and Ticket Times:
It was a typical flow of business for a Friday. We filled up pretty quickly, and were on a wait by 6. Had a lot of 3 tops, and four tops and tables weren't turning so the wait grew to an hour and half. I thought maybe the host stand was over quoting, but several tables hit that quote time. We came back down to a 45 minute wait by 830. Stayed on a steady wait until around 930. Cut the first host, and quickly went back on a small wait, and then that was it. Went 2 on at 10:20. Ticket times in the kitchen were good.
The Sushi Bar got hit really hard tonight. Typical Friday night where every table ordered rolls, and a lot of tables ordered only rolls. We hit 30-40 minute ticket times for rolls pretty quickly. I let the servers know they needed to communicate with their tables for the rest of the night that roll times were going to take at least 30 minutes. It's frustrating because tables would say ok, ordered rolls, and then become impatient. A few tables cancelled their orders. Had a couple of tickets hit 50 minutes, and those customers were unhappy enough that I felt I needed to comp the rolls. It caused a bit of chain reaction. Rolls were taking a long time which made tables grumpy with their servers, and then made servers grumpy because customers were taking it out on their tips. It also made it really hard to turn tables which made people grumpy about wait times, and caused several parties to leave. Lee was busting his hump tonight. I have never seen him move that fast. Steve was pretty slow, and his rolls are still not looking great. If wait times weren't so high I would have sent several rolls back. Towards the end tables got even grumpier because rolls were still taking 40-45, but there were several empty tables in the restaurant. It's hard to explain to customers that the sushi bar was still catching up from earlier in the night. Also, had a pretty consistent issue with rolls being made out of order in which they were rang in. There would be times when rolls would be hitting 40-45 minutes, then some rolls would come out after 15-20 minutes, but the servers wouldn't want to run them because they were for the table right next to another table that has been waiting twice as long. Only a few comps in the end, but lot's of grumpy customers.
I caught Jon rinsing out fry bowls at the end of the night, and putting them away. I asked why he wasn't sending them through the dishwasher, and he said he was trained that way by a manager, but didn't want to say who because he didn't want to get anyone in trouble. Seems hard to believe. I told him everything needs to be going through the dish washer. I let Scott know, and he agreed. It's not a time to be cutting corners so let's all keep a critical eye out, and correct these behaviors as they pop up.
Specials:
Jap Uni- 8
Snow Crab- 41
Hirame- 20
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
-Comped 3 rolls that hit 50 minutes
-Open $ for 2 gift cards
-Customer Kome bucks
R&M needs:
86'd items/ need more:
Saturday, July 23, 2016
Friday, July 22, 2016
7/22/16 AM
Written By: Samara
LY Lunch Sales: $2424
Projected Sales : $2640
TY Lunch Sales: $2456
+/- : 1% over LY & $184 under PS
Lunch Covers: 130
Avg PPA: $18.89
Previous Days Labor:
Previous Days Comps:
Controllable Comps:
Weather:
Special events?:
Who worked: Ruthy, Grace, Sayo, Clair (CL), Taylor (FR), John (H), Dan (SA)
Flow of Business, Cuts and Ticket Times: Slow start. Things picked up around noon and it was busy right up until close.
The kitchen got slammed around then, with tickets across the board for both stations. Not sure exactly what happened, something with the ramen protocol, but the line cooks became very behind on several orders. Matt did his best to expo. I had to comp a 25 minute gyoza and 30 minute side of kara age for A3. The table was very understanding and tipped Sayo $30 on $20.
Lots of 3 and 4 tops, which contributed to a wait of 20-30 minutes. I cut Ruthy at 1:30 (she's a double) only because he section was 3/4 full. I kept three on until close.
Specials:
3 Staff members that stood out (why/how): Dan did a great job as a newer server assistant. He was on top of watering tables and was able to not only keep up with turning tables, but successfully reset each table with the most attention to detail. A+!
John turned away a 2 top around 1:40, having misquoted the wait time. We had open tables and I think he misunderstood Leary's advice at what to quote larger tables. A minor hiccup.
Any VIP's in? Alison from Yellowjacket, John who owns Switched On
Comps& Void Detail:
-Comped some ramen for staff meal under training per Take's request
-FNF for Alison
-Kitchen Error Kara Age & Gyoza. Long ticket time.
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2424
Projected Sales : $2640
TY Lunch Sales: $2456
+/- : 1% over LY & $184 under PS
Lunch Covers: 130
Avg PPA: $18.89
Previous Days Labor:
Previous Days Comps:
Controllable Comps:
Weather:
Special events?:
Who worked: Ruthy, Grace, Sayo, Clair (CL), Taylor (FR), John (H), Dan (SA)
Flow of Business, Cuts and Ticket Times: Slow start. Things picked up around noon and it was busy right up until close.
The kitchen got slammed around then, with tickets across the board for both stations. Not sure exactly what happened, something with the ramen protocol, but the line cooks became very behind on several orders. Matt did his best to expo. I had to comp a 25 minute gyoza and 30 minute side of kara age for A3. The table was very understanding and tipped Sayo $30 on $20.
Lots of 3 and 4 tops, which contributed to a wait of 20-30 minutes. I cut Ruthy at 1:30 (she's a double) only because he section was 3/4 full. I kept three on until close.
Specials:
3 Staff members that stood out (why/how): Dan did a great job as a newer server assistant. He was on top of watering tables and was able to not only keep up with turning tables, but successfully reset each table with the most attention to detail. A+!
John turned away a 2 top around 1:40, having misquoted the wait time. We had open tables and I think he misunderstood Leary's advice at what to quote larger tables. A minor hiccup.
Any VIP's in? Alison from Yellowjacket, John who owns Switched On
Comps& Void Detail:
-Comped some ramen for staff meal under training per Take's request
-FNF for Alison
-Kitchen Error Kara Age & Gyoza. Long ticket time.
R&M needs:
86'd items/ need more:
Thursday PM Recap
Written By: Leary
A few notes for FOH managers:
-Lets make sure we are swapping out 1s & 5s from a daily cash deposits into the change bag. Also if we are low on change at the end of a shift, please blog about, or text me.
-We should treat the office like a section. When we are done with a shift let's make sure everything is put back in place, trash is emptied, alcohol put away, and if you eat let's give the desk a quick wipe down to prevent stickiness and attracting any unwanted critters.
-I noticed the P&L Sales, Sales Goals, & Covers/PPA were wiped clean last week. Unfortunately Excel will occasional crash. I think it's best going forward if we get in the habit of constantly saving our work, and closing the P&L and checkout sheets at the end of every night.
-I sent a not out to the servers to make sure the soft serve tray is being inserted correctly, but let's make sure to check that on our opening walk through.
Thanks for your help and cooperation.
LY Dinner Sales: $5156
Projected Sales : $5430 (-$477)
TY Dinner Sales: $4953
+/- : -$203, -4%
Dinner Covers: 192
Avg PPA: $25.80
Weather: Warm & Humid
Special events?:
Who worked:
Kelly, Krystin, Naoto, Sophia, Dusten Cl, Will SA, John FR, Renee & Tori H
Flow of Business, Cuts and Ticket Times:
It was steady, but not as busy as last week. Slowly got a wait by 630. Hit a 30-45 minute wait at the peak. Most of the night it was just a handful of tables waiting. Had several 5-tops, and a 7-top sat in the dinning room. It was good flow of business, and the servers made everything run really smoothly. The kitchen got hit with a lot of tickets around 7. Had a couple of longer tickets, but it didn't cause any issues with the tables. The longest I believe was a 30 minute tonpei-yaki that was thought to be a buta kimchi. The printer ink was a light so we changed the ribbon so tickets would print clearer. Everything ran smoothly after the initial wave. Sushi bar tickets times were solid. Off the wait at 925 and cut Kelly and first Host. Went 2 on at 940.
Specials:
Japanese Uni- 8
Snow Crab- 10
Tsubugai- 4
Salmon Katsu- 2
3 Staff members that stood out (why/how):
-John took my notes about slowing down during food running shifts to heart. He was much more calm, controlled, and collected even during the pop. I'm glad to see the improvement.
-Renee and Tori did a decent job at the host stand tonight. Their main focus area would be needing to communicate with each other better.
-Kelly seemed pretty out of it. She told me she was on her third double this week so it makes sense. Had a few misrings, but no comps.
Any VIP's in?
Rachel & Carlos
Comps& Void Detail:
-2 Customer Kome Bucks
R&M needs:
86'd items/ need more:
A few notes for FOH managers:
-Lets make sure we are swapping out 1s & 5s from a daily cash deposits into the change bag. Also if we are low on change at the end of a shift, please blog about, or text me.
-We should treat the office like a section. When we are done with a shift let's make sure everything is put back in place, trash is emptied, alcohol put away, and if you eat let's give the desk a quick wipe down to prevent stickiness and attracting any unwanted critters.
-I noticed the P&L Sales, Sales Goals, & Covers/PPA were wiped clean last week. Unfortunately Excel will occasional crash. I think it's best going forward if we get in the habit of constantly saving our work, and closing the P&L and checkout sheets at the end of every night.
-I sent a not out to the servers to make sure the soft serve tray is being inserted correctly, but let's make sure to check that on our opening walk through.
Thanks for your help and cooperation.
LY Dinner Sales: $5156
Projected Sales : $5430 (-$477)
TY Dinner Sales: $4953
+/- : -$203, -4%
Dinner Covers: 192
Avg PPA: $25.80
Weather: Warm & Humid
Special events?:
Who worked:
Kelly, Krystin, Naoto, Sophia, Dusten Cl, Will SA, John FR, Renee & Tori H
Flow of Business, Cuts and Ticket Times:
It was steady, but not as busy as last week. Slowly got a wait by 630. Hit a 30-45 minute wait at the peak. Most of the night it was just a handful of tables waiting. Had several 5-tops, and a 7-top sat in the dinning room. It was good flow of business, and the servers made everything run really smoothly. The kitchen got hit with a lot of tickets around 7. Had a couple of longer tickets, but it didn't cause any issues with the tables. The longest I believe was a 30 minute tonpei-yaki that was thought to be a buta kimchi. The printer ink was a light so we changed the ribbon so tickets would print clearer. Everything ran smoothly after the initial wave. Sushi bar tickets times were solid. Off the wait at 925 and cut Kelly and first Host. Went 2 on at 940.
Specials:
Japanese Uni- 8
Snow Crab- 10
Tsubugai- 4
Salmon Katsu- 2
3 Staff members that stood out (why/how):
-John took my notes about slowing down during food running shifts to heart. He was much more calm, controlled, and collected even during the pop. I'm glad to see the improvement.
-Renee and Tori did a decent job at the host stand tonight. Their main focus area would be needing to communicate with each other better.
-Kelly seemed pretty out of it. She told me she was on her third double this week so it makes sense. Had a few misrings, but no comps.
Any VIP's in?
Rachel & Carlos
Comps& Void Detail:
-2 Customer Kome Bucks
R&M needs:
86'd items/ need more:
Thursday, July 21, 2016
Thursday AM 7/21/16
Written By: Samara
LY Lunch Sales: $2200
Projected Sales : $1750
TY Lunch Sales: $1948
+/- : -11% under PS & +$198 over PS
Lunch Covers: 101
Avg PPA: $19.29
Previous Days Labor:
Previous Days Comps:
Controllable Comps:
Weather: 90's and summery
Special events?:
Who worked: Kelly, Ruthy, Sayo, Johnny (CL), Will (SA), Hiroe (FR), Hatha (H)
Flow of Business, Cuts and Ticket Times: Smooth lunch overall. Pretty mellow. Filled up briefly around noon but by one had started to trickle down. I cut Kelly at 1pm and Ruthy at 1:40. No long ticket times or customer issue.
The new soft serve flavor is pomegranate.
Specials:
3 Staff members that stood out (why/how): I went over some of our policies with Hatha today. I'd like her to take a host test next time she's working. I'll have my final draft done some time today.
Everyone was in a really good mood today, which certainly made a difference in the flow of business.
Any VIP's in? That guy that sits at the sushi bar and always order omakase.
Comps& Void Detail: couple of misring voids. Nothing major.
R&M needs: Set up the new iPad today. Noticeable difference in speed and ease!
86'd items/ need more: Grapefruit IPA,
LY Lunch Sales: $2200
Projected Sales : $1750
TY Lunch Sales: $1948
+/- : -11% under PS & +$198 over PS
Lunch Covers: 101
Avg PPA: $19.29
Previous Days Labor:
Previous Days Comps:
Controllable Comps:
Weather: 90's and summery
Special events?:
Who worked: Kelly, Ruthy, Sayo, Johnny (CL), Will (SA), Hiroe (FR), Hatha (H)
Flow of Business, Cuts and Ticket Times: Smooth lunch overall. Pretty mellow. Filled up briefly around noon but by one had started to trickle down. I cut Kelly at 1pm and Ruthy at 1:40. No long ticket times or customer issue.
The new soft serve flavor is pomegranate.
Specials:
3 Staff members that stood out (why/how): I went over some of our policies with Hatha today. I'd like her to take a host test next time she's working. I'll have my final draft done some time today.
Everyone was in a really good mood today, which certainly made a difference in the flow of business.
Any VIP's in? That guy that sits at the sushi bar and always order omakase.
Comps& Void Detail: couple of misring voids. Nothing major.
R&M needs: Set up the new iPad today. Noticeable difference in speed and ease!
86'd items/ need more: Grapefruit IPA,
Wednesday, July 20, 2016
Wednesday 7/20/16
Written By: Samara
LY Lunch Sales: $2085
Projected Sales : $1750
TY Lunch Sales: $1700
+/- : -18% under LY & -$50 under PS
Lunch Covers: 92
Avg PPA: $18.48
LY Dinner Sales: $4498
Projected Sales : $4715
TY Dinner Sales: $4751
+/- : +6% +$36
Dinner Covers: 186
Avg PPA: 25.54
Previous Days Labor:
Previous Days Comps:
Controllable Comps:
Weather:Summery
Special events?:
Who worked: LUNCH- Krystin, Grace, Kelly, Johnny (CL), Hatha (H), John (FR), Will (SA)
DINNER- Krystin, Cindy, Sayo, Clair, Sophia (CL), Hatha & Renee (H), John (FR), Kaori (SA)
Flow of Business, Cuts and Ticket Times: Lunch was steady for the most part. Had a gyoza rung in as APP but didn't hit the table until 25 minutes later, after the rest of the food was delivered. I guess the first gyoza had to be remade. I consulted Scott what to do in these situations. It seems like a lot of it is Patrick being new; but I'd like to encourage better communication from the kitchen when these things happen. It's easier to do damage control the sooner we know: a table is more manageable when they are informed of what to expect.
Cut Krystin at 1, Grace at 1:30, and Kelly at 1:45. No other customer issue or long tickets times.
Dinner was quite busy. I stuck around the host stand for a lot of night since Renee and Hatha (both newer hosts) 1st time working together and as predicted: it was hard for them to find their flow.
Had a 9 top walk in at 6:30. Only two were present and said the rest would show up around 7pm. It's really difficult to predict quote times in this situation. I tried to hold A7/A8 and then the back B's but the wait was growing by the time everyone showed up. They worked with me and willingly chose to be squeezed in at the back A's, even having a 10th person eventually join.
Cut Krystin at 8:45, Cindy at 9:15, Sayo at 9:30 since it had been almost 20 minutes since the last table was sat, and Clair at 9:45.
Specials:Tsubugai, Japanese Uni, Snow Crab
3 Staff members that stood out (why/how): I called Hatha after she was 10 minutes late for her hosting shift. She didn't realize she was working in the AM and arrived at 10 minutes before open. I gave her a late tracking write up and reminded her to double check her schedule. Caught her on her phone pretty early on in her shift. I'm including all of this in her eval. She could be more present and focused when she's here. Also, it's starting to feel like she's intentionally skipping out on side work. After lunch, she went in the bathrooms to check and restock. I saw her come out empty handed and asked her about taking out the trash. She played dumb. Then at dinner, she went to get the happy hour sign. John found the sign still out and brought it in after she left. Weird, huh? Please other managers, keep on top of her. If she's going to be this sneaky and difficult this early on, I think we should start looking for a replacement.
I did a lunch contest for highest PPA. Kelly came out on top. I gave her a gift card.
Any VIP's in? Rachel & Carlos, Abel & Janine, Dusten, Ben
Comps& Void Detail:
-Employee Day off for Dusten, Abel, and Janine
-Employee Kome bucks for all three as well since they tried to pay with manger gift cards
-Several ramens comped for kitchen training
-I had to comp an entire check under server error after Johnny accidentally deleted a CC authorized payment after the table had already left.
-Comped Long ticket time Gyoza. Kitchen Error
R&M needs:New Asahi tap came in today. Will need someone to install it.
86'd items/ need more:Grapefruit IPA
LY Lunch Sales: $2085
Projected Sales : $1750
TY Lunch Sales: $1700
+/- : -18% under LY & -$50 under PS
Lunch Covers: 92
Avg PPA: $18.48
LY Dinner Sales: $4498
Projected Sales : $4715
TY Dinner Sales: $4751
+/- : +6% +$36
Dinner Covers: 186
Avg PPA: 25.54
Previous Days Labor:
Previous Days Comps:
Controllable Comps:
Weather:Summery
Special events?:
Who worked: LUNCH- Krystin, Grace, Kelly, Johnny (CL), Hatha (H), John (FR), Will (SA)
DINNER- Krystin, Cindy, Sayo, Clair, Sophia (CL), Hatha & Renee (H), John (FR), Kaori (SA)
Flow of Business, Cuts and Ticket Times: Lunch was steady for the most part. Had a gyoza rung in as APP but didn't hit the table until 25 minutes later, after the rest of the food was delivered. I guess the first gyoza had to be remade. I consulted Scott what to do in these situations. It seems like a lot of it is Patrick being new; but I'd like to encourage better communication from the kitchen when these things happen. It's easier to do damage control the sooner we know: a table is more manageable when they are informed of what to expect.
Cut Krystin at 1, Grace at 1:30, and Kelly at 1:45. No other customer issue or long tickets times.
Dinner was quite busy. I stuck around the host stand for a lot of night since Renee and Hatha (both newer hosts) 1st time working together and as predicted: it was hard for them to find their flow.
Cut Krystin at 8:45, Cindy at 9:15, Sayo at 9:30 since it had been almost 20 minutes since the last table was sat, and Clair at 9:45.
Specials:Tsubugai, Japanese Uni, Snow Crab
3 Staff members that stood out (why/how): I called Hatha after she was 10 minutes late for her hosting shift. She didn't realize she was working in the AM and arrived at 10 minutes before open. I gave her a late tracking write up and reminded her to double check her schedule. Caught her on her phone pretty early on in her shift. I'm including all of this in her eval. She could be more present and focused when she's here. Also, it's starting to feel like she's intentionally skipping out on side work. After lunch, she went in the bathrooms to check and restock. I saw her come out empty handed and asked her about taking out the trash. She played dumb. Then at dinner, she went to get the happy hour sign. John found the sign still out and brought it in after she left. Weird, huh? Please other managers, keep on top of her. If she's going to be this sneaky and difficult this early on, I think we should start looking for a replacement.
I did a lunch contest for highest PPA. Kelly came out on top. I gave her a gift card.
Any VIP's in? Rachel & Carlos, Abel & Janine, Dusten, Ben
Comps& Void Detail:
-Employee Day off for Dusten, Abel, and Janine
-Employee Kome bucks for all three as well since they tried to pay with manger gift cards
-Several ramens comped for kitchen training
-I had to comp an entire check under server error after Johnny accidentally deleted a CC authorized payment after the table had already left.
-Comped Long ticket time Gyoza. Kitchen Error
R&M needs:New Asahi tap came in today. Will need someone to install it.
86'd items/ need more:Grapefruit IPA
Tuesday, July 19, 2016
Tuesday 7/19/16
Written By: Samara
LY Lunch Sales: $1818
Projected Sales : $1847
TY Lunch Sales: $1883
+/- : 4% over LY & +$36 over PS
Lunch Covers: 117
Avg PPA: $16.09
LY Dinner Sales: $5771
Projected Sales : $4650
TY Dinner Sales: $4994
+/- : -13% under LY & +$344 over PS
Dinner Covers: 194
Avg PPA: $25.74
Previous Days Labor:
Previous Days Comps:
Controllable Comps:
Weather:
Special events?:
Who worked: LUNCH- Kelly, Krystin, Sayo, Johnny (CL), Taylor (FR), Will (SA), Hatha (H)
DINNER- Kelly, Alex, Grace, Ruthy, Clair (CL), John & Hatha (H), Hiroe (FR), Will (SA)
Flow of Business, Cuts and Ticket Times: Weird flow at lunch. Lots of mistakes and moody customers. More about that later. Filled up around noon. Small wait of 10-15 minutes until about 1pm when I cut Kelly. Cut Krystin at 1:30, and Sayo at 1:50. Sushi bar was pretty backed up between noon and 1:30, with lots of lunch specials.
Chicken Katsu that wasn't cooked properly and then took 30 minutes before it hit the table. It looked at though it had been cut and then refried, it was dark and noticeably dry. I comped it AND gave the woman Kome bucks for next time. She seemed understanding. I totally get that sometimes we are slammed and food can take a long time, but we need to make sure we're sending out food of good quality at all times.
Kelly forgot to ring in two orders of Takoyaki AS APP. The table complained when their udon hit the table first...Kelly admitted she just plain forgot. I comped one under server error.
And there was the incident with Johnny Bell. I've interacted with him on a couple occasions; he can be pretty rude overall. The last time he was in, Sayo served him and found his requests particularly insulting. He walked in around noon today, there were two tables that were open and being reset. He immediately asked Hatha for an Asahi. She replied that she could seat him in a second. He and his wife were sat approximately 60 seconds later. Because she didn't jump to get him a beer, he was seething. Kelly told me this after he mentioned "that fucking hostess" a number of times. I asked Kelly to come get me if he continued with his behavior. She then said he was pissed off that his sushi was taking some time, as this was the height of service. I saw him jump up and that's when I intercepted him. I will happily share the whole story in person but here's the summation: He asked to speak to Take, called me a liar, and said he was not paying for his food. He never once mentioned what was wrong and how he could be helped. It was when he turned his attention to Hatha and called her the "C word" I finally asked him to leave, that speaking about the staff in this was not permitted. On his way out, he spun back around and went after her again. I stood in front of her at the host stand and calmly asked him to leave again. I comped his meal and hope he doesn't come in again. We don't need verbally abusive customers.
Dinner was much calmer. Everyone was on their A-game. Only one customer issue: had a guy claim I put him on the wait list and that he was waiting for over 40 minutes. I didn't recognize him at all, think he was lying, but quickly got him sat and sent him some food as an apology. I really think he pulled one over on me but I have no proof...so no harm, no foul. On a wait by 7, which got up to about 45 minutes until 9pm. Cut Kelly at this time, Alex at 9:15, Grace at 9:30, and Ruthy at 9:45. No long ticket times or customer issue.
Specials: King Salmon Toro Carpaccio, Japanese Uni, Snow Crab
3 Staff members that stood out (why/how):
-Mr. Tran frequently leaves the line to grab protein from the kitchen and doesn't seem to change his gloves and therefore doesn't wash his hands. Plates can be rather dirty after he's touched them. This is a serious health code violation, FYI. His rice balls for nigiri could use some work as they continue to be lopsided.
-Sayo had several difficult tables that put her in a bad mood. I tried be helpful but she was complaining all shift.
-Got a really good eye on Hatha today. Here are the things I noticed she needs to work on
Any VIP's in? Victoria, Rachel & Carlos, a few familiar faces.
Comps& Void Detail: lots of misring voids, some promo kome bucks, server error, kitchen error
R&M needs:
86'd items/ need more: Asashi
LY Lunch Sales: $1818
Projected Sales : $1847
TY Lunch Sales: $1883
+/- : 4% over LY & +$36 over PS
Lunch Covers: 117
Avg PPA: $16.09
LY Dinner Sales: $5771
Projected Sales : $4650
TY Dinner Sales: $4994
+/- : -13% under LY & +$344 over PS
Dinner Covers: 194
Avg PPA: $25.74
Previous Days Labor:
Previous Days Comps:
Controllable Comps:
Weather:
Special events?:
Who worked: LUNCH- Kelly, Krystin, Sayo, Johnny (CL), Taylor (FR), Will (SA), Hatha (H)
DINNER- Kelly, Alex, Grace, Ruthy, Clair (CL), John & Hatha (H), Hiroe (FR), Will (SA)
Flow of Business, Cuts and Ticket Times: Weird flow at lunch. Lots of mistakes and moody customers. More about that later. Filled up around noon. Small wait of 10-15 minutes until about 1pm when I cut Kelly. Cut Krystin at 1:30, and Sayo at 1:50. Sushi bar was pretty backed up between noon and 1:30, with lots of lunch specials.
Chicken Katsu that wasn't cooked properly and then took 30 minutes before it hit the table. It looked at though it had been cut and then refried, it was dark and noticeably dry. I comped it AND gave the woman Kome bucks for next time. She seemed understanding. I totally get that sometimes we are slammed and food can take a long time, but we need to make sure we're sending out food of good quality at all times.
Kelly forgot to ring in two orders of Takoyaki AS APP. The table complained when their udon hit the table first...Kelly admitted she just plain forgot. I comped one under server error.
And there was the incident with Johnny Bell. I've interacted with him on a couple occasions; he can be pretty rude overall. The last time he was in, Sayo served him and found his requests particularly insulting. He walked in around noon today, there were two tables that were open and being reset. He immediately asked Hatha for an Asahi. She replied that she could seat him in a second. He and his wife were sat approximately 60 seconds later. Because she didn't jump to get him a beer, he was seething. Kelly told me this after he mentioned "that fucking hostess" a number of times. I asked Kelly to come get me if he continued with his behavior. She then said he was pissed off that his sushi was taking some time, as this was the height of service. I saw him jump up and that's when I intercepted him. I will happily share the whole story in person but here's the summation: He asked to speak to Take, called me a liar, and said he was not paying for his food. He never once mentioned what was wrong and how he could be helped. It was when he turned his attention to Hatha and called her the "C word" I finally asked him to leave, that speaking about the staff in this was not permitted. On his way out, he spun back around and went after her again. I stood in front of her at the host stand and calmly asked him to leave again. I comped his meal and hope he doesn't come in again. We don't need verbally abusive customers.
Dinner was much calmer. Everyone was on their A-game. Only one customer issue: had a guy claim I put him on the wait list and that he was waiting for over 40 minutes. I didn't recognize him at all, think he was lying, but quickly got him sat and sent him some food as an apology. I really think he pulled one over on me but I have no proof...so no harm, no foul. On a wait by 7, which got up to about 45 minutes until 9pm. Cut Kelly at this time, Alex at 9:15, Grace at 9:30, and Ruthy at 9:45. No long ticket times or customer issue.
Specials: King Salmon Toro Carpaccio, Japanese Uni, Snow Crab
3 Staff members that stood out (why/how):
-Mr. Tran frequently leaves the line to grab protein from the kitchen and doesn't seem to change his gloves and therefore doesn't wash his hands. Plates can be rather dirty after he's touched them. This is a serious health code violation, FYI. His rice balls for nigiri could use some work as they continue to be lopsided.
-Sayo had several difficult tables that put her in a bad mood. I tried be helpful but she was complaining all shift.
-Got a really good eye on Hatha today. Here are the things I noticed she needs to work on
- Attention to detail: Whether it's soy dishes, chopsticks, or napkins, she regularly seats parties before a table has been completely set up. She also skimps on doing opening and closing side work
- Speed: she's rather slow to get everything done for opening side work and moves at a snail's pace when a sense of urgency is needed.
- More of a friendly approach. She has a tendency to be short with customers and doesn't always give them the right information as far as our protocol is concerned. She could use a refresher and definitely take a host test.
-John cocktailed a bit tonight and finally had a chance to sink his teeth into Aloha.
-Alex is a great addition to our waitstaff. He fits in nicely and recognizes many of our regulars.
Any VIP's in? Victoria, Rachel & Carlos, a few familiar faces.
Comps& Void Detail: lots of misring voids, some promo kome bucks, server error, kitchen error
R&M needs:
86'd items/ need more: Asashi
Monday Recap 7/18/16
Written By: Leary
LY Lunch Sales: $1788
Projected Sales : $2280 (-$159)
TY Lunch Sales: $2121
+/- : +$33, +19%
Lunch Covers: 107
Avg PPA: $19.82
LY Dinner Sales: $4137
Projected Sales : $5350 (-$660)
TY Dinner Sales: $4690
+/- : +$553, +13%
Dinner Covers: 174
Avg PPA: $26.95
Previous Days Labor:
Previous Days Comps:
Controllable Comps:
Weather:
Special events?:
Who worked:
Lunch: Kelly, Clair, Sayo, Johnny Cl, Hiroe FR, Hatha H, Will SA
Dinner: Kelly, Clair, Ruthy, Dusten w/ Alex, Jason Cl, Taylor FR, Kaori SA, Dan & Chelsea H
Flow of Business, Cuts and Ticket Times:
Lunch was decent but not crazy. Had a pop at 12, another at 1, and another at 130. Kitchen was pretty busy all the way through, but got through it. Kazu got hit with a lot of sushi lunches, but also seemed liked a lot of specialty pieces were being ordered today. The PPA reflects that. We did have a couple 30 minute sushi lunches, and 1 35 minute sushi lunch. The tables were very patient today so no major issues, or comps needed. Went 2 on at 130, and 1 on at 150.
Dinner was pretty steady. Had an earlier pop than usual, but seem to die off a little bit earlier than what seems normal for this time of year. We ran out of seaweed salad today, so Daniel ran to the store around 6 to get some more. The kitchen was pretty unfocused when he was gone. Taylor was forgetting to cross items off so 2 gyozas were made twice. Also had a 32 minute taiyaki because no one ever called it out to Hector. I stayed in the Kitchen until Daniel got back, and everyone quickly got back on point. No other snags the rest of the night. Kelly had a few misrings, but either caught or we were able to reuse things. She started being hard on herself and getting a bit flustered. I assured everything was ok, and she just needed to to take her time and focus. She snapped out of it quickly after that. Clair had a table receive there rolls, and then realize they marked the sunshine incorrectly. The girl was allergic to salmon. Take got them their remake rolls really quickly and they were very appreciative. The business mellowed out by 830, but I was thinking we'd get a later pop. Ended up just trickling out at the end. Cut Dan at 830, 4 on at 840. 3 on at 9, 2 on at 920.
Specials:
3 Staff members that stood out (why/how):
-Chelsea had good things to say about Dan tonight. Also mentioned Renee seemed more on point last night. Great to hear.
-Alex had a steady shift in the back As, and Dusten hung back. He's going to have to get use to timing, and making his table talk a little more concise, but he'll be a strong addition to the floor.
Any VIP's in?
Comps& Void Detail:
Emp day off for Ruthy, and Angie from Sa-Ten
Emp Kome Bucks for Ruthy
Comped the 32 minute Taiyaki
SIN for Bullfight, Fukumoto, & 1 other I can't remember (Dusten handled it)
R&M needs:
Scott, Daniel mentioned that a lot of cutting boards are looking rough. Black marks, deep scratches and such. We did get marked off for this on our last health inspection. He also said we have some new ones in the trailer. Can you please go through the cutting boards tomorrow, and replace any badly damaged ones.
86'd items/ need more:
LY Lunch Sales: $1788
Projected Sales : $2280 (-$159)
TY Lunch Sales: $2121
+/- : +$33, +19%
Lunch Covers: 107
Avg PPA: $19.82
LY Dinner Sales: $4137
Projected Sales : $5350 (-$660)
TY Dinner Sales: $4690
+/- : +$553, +13%
Dinner Covers: 174
Avg PPA: $26.95
Previous Days Labor:
Previous Days Comps:
Controllable Comps:
Weather:
Special events?:
Who worked:
Lunch: Kelly, Clair, Sayo, Johnny Cl, Hiroe FR, Hatha H, Will SA
Dinner: Kelly, Clair, Ruthy, Dusten w/ Alex, Jason Cl, Taylor FR, Kaori SA, Dan & Chelsea H
Flow of Business, Cuts and Ticket Times:
Lunch was decent but not crazy. Had a pop at 12, another at 1, and another at 130. Kitchen was pretty busy all the way through, but got through it. Kazu got hit with a lot of sushi lunches, but also seemed liked a lot of specialty pieces were being ordered today. The PPA reflects that. We did have a couple 30 minute sushi lunches, and 1 35 minute sushi lunch. The tables were very patient today so no major issues, or comps needed. Went 2 on at 130, and 1 on at 150.
Dinner was pretty steady. Had an earlier pop than usual, but seem to die off a little bit earlier than what seems normal for this time of year. We ran out of seaweed salad today, so Daniel ran to the store around 6 to get some more. The kitchen was pretty unfocused when he was gone. Taylor was forgetting to cross items off so 2 gyozas were made twice. Also had a 32 minute taiyaki because no one ever called it out to Hector. I stayed in the Kitchen until Daniel got back, and everyone quickly got back on point. No other snags the rest of the night. Kelly had a few misrings, but either caught or we were able to reuse things. She started being hard on herself and getting a bit flustered. I assured everything was ok, and she just needed to to take her time and focus. She snapped out of it quickly after that. Clair had a table receive there rolls, and then realize they marked the sunshine incorrectly. The girl was allergic to salmon. Take got them their remake rolls really quickly and they were very appreciative. The business mellowed out by 830, but I was thinking we'd get a later pop. Ended up just trickling out at the end. Cut Dan at 830, 4 on at 840. 3 on at 9, 2 on at 920.
Specials:
3 Staff members that stood out (why/how):
-Chelsea had good things to say about Dan tonight. Also mentioned Renee seemed more on point last night. Great to hear.
-Alex had a steady shift in the back As, and Dusten hung back. He's going to have to get use to timing, and making his table talk a little more concise, but he'll be a strong addition to the floor.
Any VIP's in?
Comps& Void Detail:
Emp day off for Ruthy, and Angie from Sa-Ten
Emp Kome Bucks for Ruthy
Comped the 32 minute Taiyaki
SIN for Bullfight, Fukumoto, & 1 other I can't remember (Dusten handled it)
R&M needs:
Scott, Daniel mentioned that a lot of cutting boards are looking rough. Black marks, deep scratches and such. We did get marked off for this on our last health inspection. He also said we have some new ones in the trailer. Can you please go through the cutting boards tomorrow, and replace any badly damaged ones.
86'd items/ need more:
Sunday, July 17, 2016
Sunday 7/17/16 PM recap
Written By: Dusten
LY Dinner Sales: 5213
Projected Sales : 5100
TY Dinner Sales: 6167
+/- : $1067 over PS and 18% over LY
Dinner Covers: 206
Avg PPA: 29.94
Weather: Oppressive Texas Heat
Special events?:
Who worked: Grace, Ruthy, Krystin, Jason training Alex, Clair CL, Tori H, Chelsea training Renee at H, Hiroe FR and Will SA
Flow of Business, Cuts and Ticket Times: Busy from almost start to finish. We half way filled up at open and were on wait before 6pm. We only died off by 9:30pm but still had people waling in until closed. Ticket times at the sushi bar were predictably high. Tables were consulted and counseled and no one seemed to mind. I cut down to 2 at 9:30pm.
Specials:
3 Staff members that stood out (why/how): Eerie how smooth things went. Krystin is always a champ in her downtime- helping others, but even she got swamped at one point. Renee hasn't gotten terribly comfortable with all of us yet but she is opening up a bit. Yep. Everyone rocked it tonight. Sushi bar were champs as usual... not to downplay their work in any was just consistent and great. Mr. Tran's nigiri is looking better.
Any VIP's in? Nathan, Yellowjacket Bartender, Kate and Kelly came in
Comps& Void Detail: Yakiniku- guest changed mind
Veggie tempura- guest changed mind.
bday taiyaki
training for Alex, Jason, Renee and Chelsea
2 uni- meant unagi- we were able to reuse the pieces.
R&M needs:
86'd items/ need more: I think we have ordered all we need. Magic erasers? A woman left us a nice stain on the wall from her henna.
LY Dinner Sales: 5213
Projected Sales : 5100
TY Dinner Sales: 6167
+/- : $1067 over PS and 18% over LY
Dinner Covers: 206
Avg PPA: 29.94
Weather: Oppressive Texas Heat
Special events?:
Who worked: Grace, Ruthy, Krystin, Jason training Alex, Clair CL, Tori H, Chelsea training Renee at H, Hiroe FR and Will SA
Flow of Business, Cuts and Ticket Times: Busy from almost start to finish. We half way filled up at open and were on wait before 6pm. We only died off by 9:30pm but still had people waling in until closed. Ticket times at the sushi bar were predictably high. Tables were consulted and counseled and no one seemed to mind. I cut down to 2 at 9:30pm.
Specials:
3 Staff members that stood out (why/how): Eerie how smooth things went. Krystin is always a champ in her downtime- helping others, but even she got swamped at one point. Renee hasn't gotten terribly comfortable with all of us yet but she is opening up a bit. Yep. Everyone rocked it tonight. Sushi bar were champs as usual... not to downplay their work in any was just consistent and great. Mr. Tran's nigiri is looking better.
Any VIP's in? Nathan, Yellowjacket Bartender, Kate and Kelly came in
Comps& Void Detail: Yakiniku- guest changed mind
Veggie tempura- guest changed mind.
bday taiyaki
training for Alex, Jason, Renee and Chelsea
2 uni- meant unagi- we were able to reuse the pieces.
R&M needs:
86'd items/ need more: I think we have ordered all we need. Magic erasers? A woman left us a nice stain on the wall from her henna.
Sunday AM Recap 7/17/16
Written By: Leary
LY Lunch Sales: $1867
Projected Sales : $2300 (+$283)
TY Lunch Sales: $$2583
+/- : +$716, +38%
Lunch Covers: 149
Avg PPA: $17.34
Previous Days Labor:
Previous Days Comps:
Controllable Comps:
Weather:
Special events?:
Who worked:
Ruthy, Grace, Krystin, Clair Cl, Dan H, Will SA, Taylor FR
Flow of Business, Cuts and Ticket Times:
It was a solid Sunday lunch. Seems like the Saturday and Sunday lunches have got back to being busier in general. The first hour was mellow, but we went on a 25-30 by 1230. Had a walk in 7 top, and a 6-top in the party room. The flow of business was nice and steady. The servers were on point, and needed very little assistance. Taylor was good about keeping the food organized so it was to help him out. Kitchen did a solid job in general. Ticket times were good all day. No customer issues, and no comps.
Specials:
3 Staff members that stood out (why/how):
-Dan did a solid job at the host stand today for his first solo shift. He asked good questions, and required very little help. I helped him out getting the first few tables on the list, and then just assisted here or there. His guest count per server was as close to perfect as you could get. The servers were happy with him as well, which is pretty uncommon for a new host.
-Taylor really did an awesome job being focused, and organized today. It made the kitchen pops run so smoothly.
Any VIP's in?
Comps& Void Detail:
R&M needs:
86'd items/ need more:
LY Lunch Sales: $1867
Projected Sales : $2300 (+$283)
TY Lunch Sales: $$2583
+/- : +$716, +38%
Lunch Covers: 149
Avg PPA: $17.34
Previous Days Labor:
Previous Days Comps:
Controllable Comps:
Weather:
Special events?:
Who worked:
Ruthy, Grace, Krystin, Clair Cl, Dan H, Will SA, Taylor FR
Flow of Business, Cuts and Ticket Times:
It was a solid Sunday lunch. Seems like the Saturday and Sunday lunches have got back to being busier in general. The first hour was mellow, but we went on a 25-30 by 1230. Had a walk in 7 top, and a 6-top in the party room. The flow of business was nice and steady. The servers were on point, and needed very little assistance. Taylor was good about keeping the food organized so it was to help him out. Kitchen did a solid job in general. Ticket times were good all day. No customer issues, and no comps.
Specials:
3 Staff members that stood out (why/how):
-Dan did a solid job at the host stand today for his first solo shift. He asked good questions, and required very little help. I helped him out getting the first few tables on the list, and then just assisted here or there. His guest count per server was as close to perfect as you could get. The servers were happy with him as well, which is pretty uncommon for a new host.
-Taylor really did an awesome job being focused, and organized today. It made the kitchen pops run so smoothly.
Any VIP's in?
Comps& Void Detail:
R&M needs:
86'd items/ need more:
Saturday PM 7/16/16
Written By: Samara
LY Dinner Sales: $8105
Projected Sales : $8150
TY Dinner Sales: $6913
+/- : -15% under LY & -$1237 under PS
Dinner Covers: 253
Avg PPA: $27.32
Weather: 90's and hot
Special events?: Is there a convention going on? I noticed a couple tables with badges and looked really into Anime...
Who worked: Krystin, Ruthy, Mandy, Clair, Dusten (CL), John (SA), Chloe & Tori (H), Hiroe (FR)
Flow of Business, Cuts and Ticket Times: Slow start. Full and on a wait by 6:30. Steady 45 minute to 1 hour wait up until around 10pm.
7:00pm reso was very slow to ordered, having put in 2 rolls with Mandy at 8:40 and still wanted to get birthday desserts. I spoke with the 9pm reso when they arrived and they were mostly understanding. 7pm reso left the party room around 9:15pm and I sent a gyoza and an edamame as an apology for waiting.
Had a Camembert tempura hit 30 minutes. Not because the kitchen was slammed with tickets, but the order had to be remade.
Cut Krystin at 9:45 since her section was full and we were almost off the wait. Cut Ruthy at 10:10 and Mandy at 10:30.
Specials: Japanese Uni, Hirame
3 Staff members that stood out (why/how): John's attention to detail has been slacking lately. I noticed many tables with low soy sauce and/or the the table top not being thoroughly wiped down. He's also been extra chatty in the service station and kitchen. Might just need a friendly reminder to keep focused.
Clair's table bought the sushi bar a bottle of Sake and her glass. What a lovely compliment.
Any VIP's in? Not one that I noticed.
Comps& Void Detail: couple of misring voids, birthday desserts, 1 promo kome bucks,
R&M needs: Aloha stuff: the makanai button isn't calculating correctly, just fyi
86'd items/ need more: Japanese Uni
LY Dinner Sales: $8105
Projected Sales : $8150
TY Dinner Sales: $6913
+/- : -15% under LY & -$1237 under PS
Dinner Covers: 253
Avg PPA: $27.32
Weather: 90's and hot
Special events?: Is there a convention going on? I noticed a couple tables with badges and looked really into Anime...
Who worked: Krystin, Ruthy, Mandy, Clair, Dusten (CL), John (SA), Chloe & Tori (H), Hiroe (FR)
Flow of Business, Cuts and Ticket Times: Slow start. Full and on a wait by 6:30. Steady 45 minute to 1 hour wait up until around 10pm.
7:00pm reso was very slow to ordered, having put in 2 rolls with Mandy at 8:40 and still wanted to get birthday desserts. I spoke with the 9pm reso when they arrived and they were mostly understanding. 7pm reso left the party room around 9:15pm and I sent a gyoza and an edamame as an apology for waiting.
Had a Camembert tempura hit 30 minutes. Not because the kitchen was slammed with tickets, but the order had to be remade.
Cut Krystin at 9:45 since her section was full and we were almost off the wait. Cut Ruthy at 10:10 and Mandy at 10:30.
Specials: Japanese Uni, Hirame
3 Staff members that stood out (why/how): John's attention to detail has been slacking lately. I noticed many tables with low soy sauce and/or the the table top not being thoroughly wiped down. He's also been extra chatty in the service station and kitchen. Might just need a friendly reminder to keep focused.
Clair's table bought the sushi bar a bottle of Sake and her glass. What a lovely compliment.
Any VIP's in? Not one that I noticed.
Comps& Void Detail: couple of misring voids, birthday desserts, 1 promo kome bucks,
R&M needs: Aloha stuff: the makanai button isn't calculating correctly, just fyi
86'd items/ need more: Japanese Uni
Saturday, July 16, 2016
Saturday AM Recap 7/16/16
Written By: Leary
LY Lunch Sales: $2636
Projected Sales : $2900 (-$264)
TY Lunch Sales: $2636
+/- : +$66, +3%
Lunch Covers: 145
Avg PPA: $18.18
Previous Days Labor:
Previous Days Comps:
Controllable Comps:
Weather: Hot and sunny
Special events?:
Who worked:
Krystin, Kelly, Sophia, Johnny Cl, Hiroe FR, John w/ Renee H, Will SA
Flow of Business, Cuts and Ticket Times:
It was pretty slow most of the shift. We were mostly full besides the sushi bar by 1 with a steady rotation of tables going in and out. I cut Kristen at 2, and gave the back Bs to Johnny. We did get a normal Saturday late pop, but not as big as usual. The sushi bar and restaurant filled up, and we had a 7 top come in at 2:35. Everything ran pretty smoothly. The 7 top were a table of young girls that had lot of modifications and special needs so it through Johnny off for a minute. Everyone helped him out out, and he was quickly back on track. Ticket times were great. No customer issues and no comps.
Specials:
3 Staff members that stood out (why/how):
-Renee ran the ipad today, and seem to be feeling a lot more comfortable with it by the end of the shift.
-Will wasn't here at 1130. John asked me if I wanted him to go get will since he doesn't have a phone that we could call. I said yes. Luckily they live right down the street now so Will was here by 11:48. He walked in and got straight to work, but spent most of the shift avoiding me. I asked him what happened at the end of the shift, and he said his charger was packed away and his phoned died so no alarm. I wrote him up, and told him if it happened again it could lead to a loss of shifts or possible termination depending on the circumstances.
Any VIP's in?
Comps& Void Detail:
Several Voids from servers still getting use to the system, but no comps.
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2636
Projected Sales : $2900 (-$264)
TY Lunch Sales: $2636
+/- : +$66, +3%
Lunch Covers: 145
Avg PPA: $18.18
Previous Days Labor:
Previous Days Comps:
Controllable Comps:
Weather: Hot and sunny
Special events?:
Who worked:
Krystin, Kelly, Sophia, Johnny Cl, Hiroe FR, John w/ Renee H, Will SA
Flow of Business, Cuts and Ticket Times:
It was pretty slow most of the shift. We were mostly full besides the sushi bar by 1 with a steady rotation of tables going in and out. I cut Kristen at 2, and gave the back Bs to Johnny. We did get a normal Saturday late pop, but not as big as usual. The sushi bar and restaurant filled up, and we had a 7 top come in at 2:35. Everything ran pretty smoothly. The 7 top were a table of young girls that had lot of modifications and special needs so it through Johnny off for a minute. Everyone helped him out out, and he was quickly back on track. Ticket times were great. No customer issues and no comps.
Specials:
3 Staff members that stood out (why/how):
-Renee ran the ipad today, and seem to be feeling a lot more comfortable with it by the end of the shift.
-Will wasn't here at 1130. John asked me if I wanted him to go get will since he doesn't have a phone that we could call. I said yes. Luckily they live right down the street now so Will was here by 11:48. He walked in and got straight to work, but spent most of the shift avoiding me. I asked him what happened at the end of the shift, and he said his charger was packed away and his phoned died so no alarm. I wrote him up, and told him if it happened again it could lead to a loss of shifts or possible termination depending on the circumstances.
Any VIP's in?
Comps& Void Detail:
Several Voids from servers still getting use to the system, but no comps.
R&M needs:
86'd items/ need more:
Friday PM 7/15/16
Written By: Samara
LY Dinner Sales: $6520
Projected Sales : $7575
TY Dinner Sales: $7799
+/- : +20% over PS & +$224 over PS
Dinner Covers: 245
Avg PPA: 31.83
Weather:
Special events?:
Who worked: Ruthy, Johnny, Krystin, Sophia, Dusten (CL), John training Dan (SA), Taylor (FR), Chelsea training Renee (H), Chloe hosted as well
Flow of Business, Cuts and Ticket Times: Busy from start to finish. It was the first night this week where I felt the flow was comfortable; that servers worked really well with the new POS. So much so I started to notice the careless misrings begin again. On a 45 minute- 1 hour wait by 6:30, which stayed that way steadily until about 9:30pm. I cut Ruthy at 9:45 since her section was full, Johnny at 10:10, Krystin at 10:40, and Sophia at 10:50.
Notices some crabby attitudes from customers waiting but I'm assuming it's the hot weather. The lobby was noticeably more crowded than usual. Summer weather can make people irritable.
Couple of long ticket times from the sushi bar but no customer issues.
Specials:
3 Staff members that stood out (why/how): Chloe had a difficult interaction with an older woman waiting. The woman gave Chloe an earful about wanting to be sat immediately even though she was 1 of an incomplete 5. Renee overheard the woman call the hosts "not very bright". I wish I had overheard it and been able to say something in the moment but I didn't. She was crowding the host stand for many minutes when I finally asked if I could assist her in any way. She protested again about the seating policy and said something about the "host with pigtails" (Chloe) not seating her. I reiterated our policy and explained it was out of fairness...the woman huffed and puffed at me when I said Chloe was just doing her job. Chloe let the customer get to her but was able to shake it off as the shift went on.
I had to correct John's training skills early in the night. It felt more like having two sloppy sever assistants rather than one training the other. Trays were being left on chairs for hosts to find when they were seating people. Tables were not neatly being reset. It felt very chaotic. I asked John to let Dan do most of the heavy lifting and correct him when needed. It seemed hard for John to let go, but when he finally did, it really made the biggest difference. Dan needs to work on stacking dishes and prioritizing but he has an excellent sense of urgency and pretty good attention to detail.
Didn't really get a good sense of what Renee is capable of yet. Chelsea did say she
Any VIP's in? Susan & Jason, Kumi, a few other familiar Friday faces
Comps& Void Detail: Bunch of voided misrings, Birthday Dessert
R&M needs:
86'd items/ need more: crayons...did we order them or do I need to still order them?
LY Dinner Sales: $6520
Projected Sales : $7575
TY Dinner Sales: $7799
+/- : +20% over PS & +$224 over PS
Dinner Covers: 245
Avg PPA: 31.83
Weather:
Special events?:
Who worked: Ruthy, Johnny, Krystin, Sophia, Dusten (CL), John training Dan (SA), Taylor (FR), Chelsea training Renee (H), Chloe hosted as well
Flow of Business, Cuts and Ticket Times: Busy from start to finish. It was the first night this week where I felt the flow was comfortable; that servers worked really well with the new POS. So much so I started to notice the careless misrings begin again. On a 45 minute- 1 hour wait by 6:30, which stayed that way steadily until about 9:30pm. I cut Ruthy at 9:45 since her section was full, Johnny at 10:10, Krystin at 10:40, and Sophia at 10:50.
Notices some crabby attitudes from customers waiting but I'm assuming it's the hot weather. The lobby was noticeably more crowded than usual. Summer weather can make people irritable.
Couple of long ticket times from the sushi bar but no customer issues.
Specials:
3 Staff members that stood out (why/how): Chloe had a difficult interaction with an older woman waiting. The woman gave Chloe an earful about wanting to be sat immediately even though she was 1 of an incomplete 5. Renee overheard the woman call the hosts "not very bright". I wish I had overheard it and been able to say something in the moment but I didn't. She was crowding the host stand for many minutes when I finally asked if I could assist her in any way. She protested again about the seating policy and said something about the "host with pigtails" (Chloe) not seating her. I reiterated our policy and explained it was out of fairness...the woman huffed and puffed at me when I said Chloe was just doing her job. Chloe let the customer get to her but was able to shake it off as the shift went on.
I had to correct John's training skills early in the night. It felt more like having two sloppy sever assistants rather than one training the other. Trays were being left on chairs for hosts to find when they were seating people. Tables were not neatly being reset. It felt very chaotic. I asked John to let Dan do most of the heavy lifting and correct him when needed. It seemed hard for John to let go, but when he finally did, it really made the biggest difference. Dan needs to work on stacking dishes and prioritizing but he has an excellent sense of urgency and pretty good attention to detail.
Didn't really get a good sense of what Renee is capable of yet. Chelsea did say she
Any VIP's in? Susan & Jason, Kumi, a few other familiar Friday faces
Comps& Void Detail: Bunch of voided misrings, Birthday Dessert
R&M needs:
86'd items/ need more: crayons...did we order them or do I need to still order them?
Friday, July 15, 2016
Friday AM Recap 7/15/16
Written By: Leary
LY Lunch Sales: $2160
Projected Sales : $2250
TY Lunch Sales: $2711
+/- : +$551, +$26%
Lunch Covers: 148
Avg PPA: $18.32
Previous Days Labor:
Previous Days Comps:
Controllable Comps:
Weather: Hot and sunny
Special events?:
Who worked:
Grace, Mandy w/ Alex, Sayo, Clair Cl, Hatha H, Taylor FR, John w/ Dan
Flow of Business, Cuts and Ticket Times:
It was a busier lunch than we've had in awhile. Pretty much full and on a wait by noon, got up to a 25-30 wait, and stayed full until close. We had some snags, but got through the shift ok. Table 20 ticket printed about 15 minutes after Clair ordered it. Didn't happen with any other tickets today. The Kitchen did a good job knocking it out in a timely manner and the table was fine and happy, but it did add some stress to an already busy shift. B2 ordered a Kayaku Udon, but when it arrived he told Mandy what he actually wanted was actually the Ten Zaru. The Kitchen made the remake quickly. He was very thankful, and had a lot of good things to say about Mandy. Had to remake a Gyoza for the same table because the first came out burnt. It ended up being about 25 minutes so I comped it. He ended up leaving his phone, and when he came back he thanked me again for the wonderful experience. Had the next B2 order a philly roll, and when it came out he told Mandy that he forgot to mention he was highly allergic to shellfish. He was already almost done with his Yakuniku, and said he didn't want to wait for a replacement. I went by and mentioned that next time if he mentions it when ordering we will be happy to accommodate his needs. He appreciated me touching base. Tickets got a little higher than normal today, but customers were happy to wait.
Aloha went down after lunch. Tech support got it into safe mode. Turns out someone threw a roll of trash bags on the shelf with the network box. It unplugged a cable. Once it was plugged back in everything was fine. Informed Samara and Dusten to tell the staff to not put anything on the top shelf under aloha system.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
-DNL for philly that customer mentioned he was allergic to shellfish after it was delivered
-Kitchen Error for a 22 minute Gyoza that was remade, but came out late.
-Guest changed mind for an Udon, but he wanted Ten Zaru
R&M needs:
-Pest issues- We discussed this today. I will contact ABC again Monday morning about building inspection.
-Asahi Keg is pouring extra foamy. Seems like the regulator might be off. Dusten will contact them Sunday night to come out Monday morning.
86'd items/ need more:
LY Lunch Sales: $2160
Projected Sales : $2250
TY Lunch Sales: $2711
+/- : +$551, +$26%
Lunch Covers: 148
Avg PPA: $18.32
Previous Days Labor:
Previous Days Comps:
Controllable Comps:
Weather: Hot and sunny
Special events?:
Who worked:
Grace, Mandy w/ Alex, Sayo, Clair Cl, Hatha H, Taylor FR, John w/ Dan
Flow of Business, Cuts and Ticket Times:
It was a busier lunch than we've had in awhile. Pretty much full and on a wait by noon, got up to a 25-30 wait, and stayed full until close. We had some snags, but got through the shift ok. Table 20 ticket printed about 15 minutes after Clair ordered it. Didn't happen with any other tickets today. The Kitchen did a good job knocking it out in a timely manner and the table was fine and happy, but it did add some stress to an already busy shift. B2 ordered a Kayaku Udon, but when it arrived he told Mandy what he actually wanted was actually the Ten Zaru. The Kitchen made the remake quickly. He was very thankful, and had a lot of good things to say about Mandy. Had to remake a Gyoza for the same table because the first came out burnt. It ended up being about 25 minutes so I comped it. He ended up leaving his phone, and when he came back he thanked me again for the wonderful experience. Had the next B2 order a philly roll, and when it came out he told Mandy that he forgot to mention he was highly allergic to shellfish. He was already almost done with his Yakuniku, and said he didn't want to wait for a replacement. I went by and mentioned that next time if he mentions it when ordering we will be happy to accommodate his needs. He appreciated me touching base. Tickets got a little higher than normal today, but customers were happy to wait.
Aloha went down after lunch. Tech support got it into safe mode. Turns out someone threw a roll of trash bags on the shelf with the network box. It unplugged a cable. Once it was plugged back in everything was fine. Informed Samara and Dusten to tell the staff to not put anything on the top shelf under aloha system.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
-DNL for philly that customer mentioned he was allergic to shellfish after it was delivered
-Kitchen Error for a 22 minute Gyoza that was remade, but came out late.
-Guest changed mind for an Udon, but he wanted Ten Zaru
R&M needs:
-Pest issues- We discussed this today. I will contact ABC again Monday morning about building inspection.
-Asahi Keg is pouring extra foamy. Seems like the regulator might be off. Dusten will contact them Sunday night to come out Monday morning.
86'd items/ need more:
Thursday, July 14, 2016
Thursday PM recap
Written By: Chelsea
LY Dinner Sales: $4656
Projected Sales : $5283 (-$89)
TY Dinner Sales: $5194
+/- : 12% over LY
Dinner Covers: 197
Avg PPA: $26.37
Weather: hot and humid
Special events?:
Who worked: Ruthy, Kelly, Mandy, Sophia, Dusten CL, Will SA and John FR. Chloe training Renee on Host.
Flow of Business, Cuts and Ticket Times: Pretty steady start, had a small line upon opening but it only filled about 1/3 of the restaurant. Went on a wait by 7. Pretty smooth night for the most part, everyone still getting used to the Aloha system. Went off a wait by 9 pm. Cut Ruthy and Kelly at 9:30.
Specials: Japanese Uni, Snow Crab
3 Staff members that stood out (why/how):
Any VIP's in? Yellow from Peelander Z
Comps& Void Detail: some test voids to explore the Aloha system, 2 bday taiyaki, one bluefin sashimi voided because it was supposed to be poke but it was remade. One suzuki kimchi recovery because it didn't come out until way too late. Two inari nigiri voided because customer changed mind.
R&M needs:
86'd items/ need more:
LY Dinner Sales: $4656
Projected Sales : $5283 (-$89)
TY Dinner Sales: $5194
+/- : 12% over LY
Dinner Covers: 197
Avg PPA: $26.37
Weather: hot and humid
Special events?:
Who worked: Ruthy, Kelly, Mandy, Sophia, Dusten CL, Will SA and John FR. Chloe training Renee on Host.
Flow of Business, Cuts and Ticket Times: Pretty steady start, had a small line upon opening but it only filled about 1/3 of the restaurant. Went on a wait by 7. Pretty smooth night for the most part, everyone still getting used to the Aloha system. Went off a wait by 9 pm. Cut Ruthy and Kelly at 9:30.
Specials: Japanese Uni, Snow Crab
3 Staff members that stood out (why/how):
Any VIP's in? Yellow from Peelander Z
Comps& Void Detail: some test voids to explore the Aloha system, 2 bday taiyaki, one bluefin sashimi voided because it was supposed to be poke but it was remade. One suzuki kimchi recovery because it didn't come out until way too late. Two inari nigiri voided because customer changed mind.
R&M needs:
86'd items/ need more:
Thursday PM recap
Written By: Chelsea
LY Dinner Sales: $4656
Projected Sales : $5283 (-$89)
TY Dinner Sales: $5194
+/- : 12% over LY
Dinner Covers: 197
Avg PPA: $26.37
Weather: hot and humid
Special events?:
Who worked: Ruthy, Kelly, Mandy, Sophia, Dusten CL, Will SA and John FR. Chloe training Renee on Host.
Flow of Business, Cuts and Ticket Times: Pretty steady start, had a small line upon opening but it only filled about 1/3 of the restaurant. Went on a wait by 7. Pretty smooth night for the most part, everyone still getting used to the Aloha system. Went off a wait by 9 pm. Cut Ruthy and Kelly at 9:30.
Specials: Japanese Uni, Snow Crab
3 Staff members that stood out (why/how):
Any VIP's in? Yellow from Peelander Z
Comps& Void Detail: some test voids to explore the Aloha system, 2 bday taiyaki, one bluefin sashimi voided because it was supposed to be poke but it was remade. One suzuki kimchi recovery because it didn't come out until way too late. Two inari nigiri voided because customer changed mind.
R&M needs:
86'd items/ need more:
LY Dinner Sales: $4656
Projected Sales : $5283 (-$89)
TY Dinner Sales: $5194
+/- : 12% over LY
Dinner Covers: 197
Avg PPA: $26.37
Weather: hot and humid
Special events?:
Who worked: Ruthy, Kelly, Mandy, Sophia, Dusten CL, Will SA and John FR. Chloe training Renee on Host.
Flow of Business, Cuts and Ticket Times: Pretty steady start, had a small line upon opening but it only filled about 1/3 of the restaurant. Went on a wait by 7. Pretty smooth night for the most part, everyone still getting used to the Aloha system. Went off a wait by 9 pm. Cut Ruthy and Kelly at 9:30.
Specials: Japanese Uni, Snow Crab
3 Staff members that stood out (why/how):
Any VIP's in? Yellow from Peelander Z
Comps& Void Detail: some test voids to explore the Aloha system, 2 bday taiyaki, one bluefin sashimi voided because it was supposed to be poke but it was remade. One suzuki kimchi recovery because it didn't come out until way too late. Two inari nigiri voided because customer changed mind.
R&M needs:
86'd items/ need more:
Thursday AM Recap
Written By: Leary
LY Lunch Sales: $1721
Projected Sales : $1850 (-$110)
TY Lunch Sales: $1740
+/- : +$ +$19, +1%
Lunch Covers: 106
Avg PPA: $16.42
Previous Days Labor: Still working on Reporting for Aloha
Previous Days Comps:
Controllable Comps:
Weather: Keeps getting hotter
Special events?:
Who worked:
Krystin, Kelly, Sayo, Johnny CL, Will SA, Hatha H, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Not much to report. It was pretty calm most of the day. Never went on a wait except for a a 5-top waiting for the party room to be set up, and a 6-top waiting about 20 minutes for a couple of tables to be pushed together. We did have a small late pop towards the end where about 10 tables walk in at 130, but then that was it. Ticket times were good. No customer issues.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
R&M needs:
Still working out all the kinks for Aloha. I think we got the major issues resolved before the weekend, but still needing to customize reports, and fix some printing issues. Lots of typos, but I will fixing those soon.
86'd items/ need more:
LY Lunch Sales: $1721
Projected Sales : $1850 (-$110)
TY Lunch Sales: $1740
+/- : +$ +$19, +1%
Lunch Covers: 106
Avg PPA: $16.42
Previous Days Labor: Still working on Reporting for Aloha
Previous Days Comps:
Controllable Comps:
Weather: Keeps getting hotter
Special events?:
Who worked:
Krystin, Kelly, Sayo, Johnny CL, Will SA, Hatha H, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Not much to report. It was pretty calm most of the day. Never went on a wait except for a a 5-top waiting for the party room to be set up, and a 6-top waiting about 20 minutes for a couple of tables to be pushed together. We did have a small late pop towards the end where about 10 tables walk in at 130, but then that was it. Ticket times were good. No customer issues.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
R&M needs:
Still working out all the kinks for Aloha. I think we got the major issues resolved before the weekend, but still needing to customize reports, and fix some printing issues. Lots of typos, but I will fixing those soon.
86'd items/ need more:
Wednesday 7/13/16 recap
Written By: Dusten
LY Lunch Sales: 1639
Projected Sales : 1850
TY Lunch Sales: 1644
+/- : 0% change from LY and -$206 under PS
Lunch Covers: I didn't catch it before I left for my break.
Avg PPA:
LY Dinner Sales: 4380
Projected Sales : 4600
TY Dinner Sales: 4615
+/- : 5% over LY and $15 over PS
Dinner Covers: 173
Avg PPA: 26.68
Previous Days Labor: N/A
Previous Days Comps: N/A
Controllable Comps: N/A
Weather: high 90's
Special events?:
Who worked: Lunch: Mandy, Kelly, Naoto, Johnny CL, Will SA, Taylor FR, Hatha H
Dinner: Mandy, Sayo, Grace, Camacho, Sophia CL, John SA, Kaori training Alex at FR, Chelsea training Dan at Host with Hatha as well.
Flow of Business, Cuts and Ticket Times: Lunch was slow. It gave servers time to gain footing with the new computer system. It was called to my attention that servers cannot check ticket times. There is going to be a laundry list of tweaks for the new computer system coming in over the next couple weeks at least. On the other hand, there will be lots about the new system that everyone will have to accept and adapt to. As far as I know there were no crazy ticket times and everyone was well taken care of. I cut Mandy at 1pm, Naoto at 1:15pm and left the rest to Johnny at 1:45pm
Dinner was livelier. I could feel Hatha tense up as we got busy and people started to ask her for drinks. She isn't TABC certified yet, so I made a few drinks and put the tickets on the rail. We were on a wait pretty early on. It died off around 8:30pm. I cut Mandy then. Things stayed fairly steady until close. I cut Sayo at 9pm and Grace at 9:30pm.
Specials:
3 Staff members that stood out (why/how): It is cool to have Alex back. I know that he can help bring back some of the old school Kome style. He came up from the kitchen to tell me that a gyoza that had been on the line for 15 minutes had busted open and the kitchen was remaking it right away. That sort of attention to detail and pro-active communication is a rarity with our newer staff members. I know he has extensive background with this restaurant, but I'm hoping his presence will rove an asset to not just his section when serving and his example rubs off on a few of the others.
-Sophia and Grace both were helpful with servers less familiar with the Aloha system.
Any VIP's in? Some regulars for lunch. Blond girl with short butchy haircut. Tara and Kelvin for lunch. The overly polite white-looking guy from JFC. Kelly came in for dinner, as did Brandon- Sophia's BF. Hatha's dad came in. She only told me after they'd been sat for a while. She mistook my surprise at her not telling me about him sooner for surprise that he is a white guy. That was funny. Fastball dude and his kid.
Comps& Void Detail: I had to reopen a LOT of checks today. I know the new system is tripping people up, but I really didn't anticipate so many checks being closed out wrong. To make it worse the checks were closed out completely. It would be prudent to add something about this in pre-shift. Servers: Don't close your check out until you know you did it correctly!
void sunomono misring.
Open food $12 void for bitches brew roll- rerang as special roll.
Tako sashimi- comped . Printer error. We thought maybe because the printer was open while the order was on hold and that somehow affected it printing. I tried putting an aji nigiri on hold and opened up the sushi bar printer. I closed the printer before the hold was over and it still printed the ticket. So, voided that aji piece also for testing.
2x aji aburi- table meant zato-ichi
R&M needs: Another roach came out in the back B 's tonight at about 9:45pm... of course they could wait 15-20 minutes. I smashed it good and the table that spotted it were totally fine.
The soft-serve machine is not being cleaned properly when Sophia and I aren't closing. There is a drip catch pan on the left side of the machine that hasn't been removed and washed regularly. As a result there is a sticky nasty mess growing mildew (at least) and a small insect infestation. I honestly do not know how we can clean that mess out of there. It wouldn't surprise me if those conditions aren't contributing to the freezing of the mix and other complications. It may be worth a call to the company. I did have Scott, in all his kitchen managerial expertise look at it, just from a cleaning standpoint and he wasn't too sure how to proceed. Again, this may be something the company we lease it from can help us with.
86'd items/ need more: We are low on crayons. It has got to be expensive throwing away every pack of crayons each time we use them. If they aren't completely destroyed by the last kids to get them, could we have the host just rubber band them back together for the next kids?
LY Lunch Sales: 1639
Projected Sales : 1850
TY Lunch Sales: 1644
+/- : 0% change from LY and -$206 under PS
Lunch Covers: I didn't catch it before I left for my break.
Avg PPA:
LY Dinner Sales: 4380
Projected Sales : 4600
TY Dinner Sales: 4615
+/- : 5% over LY and $15 over PS
Dinner Covers: 173
Avg PPA: 26.68
Previous Days Labor: N/A
Previous Days Comps: N/A
Controllable Comps: N/A
Weather: high 90's
Special events?:
Who worked: Lunch: Mandy, Kelly, Naoto, Johnny CL, Will SA, Taylor FR, Hatha H
Dinner: Mandy, Sayo, Grace, Camacho, Sophia CL, John SA, Kaori training Alex at FR, Chelsea training Dan at Host with Hatha as well.
Flow of Business, Cuts and Ticket Times: Lunch was slow. It gave servers time to gain footing with the new computer system. It was called to my attention that servers cannot check ticket times. There is going to be a laundry list of tweaks for the new computer system coming in over the next couple weeks at least. On the other hand, there will be lots about the new system that everyone will have to accept and adapt to. As far as I know there were no crazy ticket times and everyone was well taken care of. I cut Mandy at 1pm, Naoto at 1:15pm and left the rest to Johnny at 1:45pm
Dinner was livelier. I could feel Hatha tense up as we got busy and people started to ask her for drinks. She isn't TABC certified yet, so I made a few drinks and put the tickets on the rail. We were on a wait pretty early on. It died off around 8:30pm. I cut Mandy then. Things stayed fairly steady until close. I cut Sayo at 9pm and Grace at 9:30pm.
Specials:
3 Staff members that stood out (why/how): It is cool to have Alex back. I know that he can help bring back some of the old school Kome style. He came up from the kitchen to tell me that a gyoza that had been on the line for 15 minutes had busted open and the kitchen was remaking it right away. That sort of attention to detail and pro-active communication is a rarity with our newer staff members. I know he has extensive background with this restaurant, but I'm hoping his presence will rove an asset to not just his section when serving and his example rubs off on a few of the others.
-Sophia and Grace both were helpful with servers less familiar with the Aloha system.
Any VIP's in? Some regulars for lunch. Blond girl with short butchy haircut. Tara and Kelvin for lunch. The overly polite white-looking guy from JFC. Kelly came in for dinner, as did Brandon- Sophia's BF. Hatha's dad came in. She only told me after they'd been sat for a while. She mistook my surprise at her not telling me about him sooner for surprise that he is a white guy. That was funny. Fastball dude and his kid.
Comps& Void Detail: I had to reopen a LOT of checks today. I know the new system is tripping people up, but I really didn't anticipate so many checks being closed out wrong. To make it worse the checks were closed out completely. It would be prudent to add something about this in pre-shift. Servers: Don't close your check out until you know you did it correctly!
void sunomono misring.
Open food $12 void for bitches brew roll- rerang as special roll.
Tako sashimi- comped . Printer error. We thought maybe because the printer was open while the order was on hold and that somehow affected it printing. I tried putting an aji nigiri on hold and opened up the sushi bar printer. I closed the printer before the hold was over and it still printed the ticket. So, voided that aji piece also for testing.
2x aji aburi- table meant zato-ichi
R&M needs: Another roach came out in the back B 's tonight at about 9:45pm... of course they could wait 15-20 minutes. I smashed it good and the table that spotted it were totally fine.
The soft-serve machine is not being cleaned properly when Sophia and I aren't closing. There is a drip catch pan on the left side of the machine that hasn't been removed and washed regularly. As a result there is a sticky nasty mess growing mildew (at least) and a small insect infestation. I honestly do not know how we can clean that mess out of there. It wouldn't surprise me if those conditions aren't contributing to the freezing of the mix and other complications. It may be worth a call to the company. I did have Scott, in all his kitchen managerial expertise look at it, just from a cleaning standpoint and he wasn't too sure how to proceed. Again, this may be something the company we lease it from can help us with.
86'd items/ need more: We are low on crayons. It has got to be expensive throwing away every pack of crayons each time we use them. If they aren't completely destroyed by the last kids to get them, could we have the host just rubber band them back together for the next kids?
Wednesday, July 13, 2016
Tuesday 7/12/16
Written By: Samara
LY Lunch Sales: $1057
Projected Sales : $1650
TY Lunch Sales: $1780
+/- : +68% over LY & +$130 over PS
Lunch Covers: 109
Avg PPA: $16.33
LY Dinner Sales: $4267
Projected Sales : $3853
TY Dinner Sales: $4551
+/- : +18% over LY & +$284 over PS
Dinner Covers: 176
Avg PPA: $25.86
Previous Days Labor: N/A due to the new system
Previous Days Comps: N/A
Controllable Comps: N/A
Weather:
Special events?:
Who worked: LUNCH- Kelly, Camacho, Grace, Johnny (CL), John training Dan (H), Taylor (FR), Will (SA)
DINNER- Kelly, Krystin, Sayo, Ruthy, Camacho (CL), Hiroe (FR), John (SA), Chloe trained Alex (H), Hatha hosted as well
Flow of Business, Cuts and Ticket Times: Lunch started off slow but was on full roll by noon. Never on a wait. The servers continued to be helpful in letting me know what buttons and mods were missing from the new POS. I cut Kelly at 1:15, Camacho at 1:40 and kept two on until close since everyone is still getting used to the new computers. Several long ticket times for the sushi bar but I kept a good line of communication with customers, so no comps from that. One comp during lunch: 50% recovery on a long ticket time curry. The ticket time wasn't particularly high, but the guy put up a fuss, so I did my best to smooth things over.
Dinner also started off rather slow. Picked up by 7:45 and a 45 minutes wait until about 9:30. We ended up having issues with the new system and only having one computer for the majority of the night---tickets for the sushi bar were ringing up in the server station, etc. This definitely shifted a few servers moods--it's almost like they forgot how long we've been relying on a single computer for a month now. I think everyone managed very well, considering all the extra challenges.
Lots of campers tonight...it's been awhile since I've noticed it this bad. At one point we had 6+ tables over 1 hour and a half, couple of those tables was over 2 hours. It didn't really affect the wait though. Maybe because we went on a wait later in the evening.
Cut Hatha at 8:45 even though we were still on a wait. Alex was standing around with nothing to do and since Chloe was his training, I let Hatha go early. Cut Kelly at 9, Sayo at 9:15, Krystin at 9:30, and Ruthy at 9:50.
I ordered pizza.
Specials: Japanese Uni, Shishito Peppers
3 Staff members that stood out (why/how): Grace and Kelly had a touch of clumsiness today. 4 or so racks of ginger/wasabi set ups came tumbling down on Grace at lunch when she opened the cooler. At dinner, Kelly had two miso soups practically explode in the server station. Not sure how it happened but it was miraculous and sudden as I was standing next to her when it happened.
And then of course there is the Asahi tap. Grace, Kelly, Sayo, Ruthy, AND Krystin all were sprayed with beer on multiple occasions. I sent a message to Ben E. Keith to come check up on it.
Alex obviously knows what to do at the host stand. I did have to remind Chloe to let him run the board from time to time, as she and Hatha were guarding the IPad like it was their newborn baby. My only criticism is Alex was almost too helpful...I did ask him to not run food since the it's really the last priority for a host. I do like that he took initiative to help the SA. I have zero worries for him as a server.
Any VIP's in? Dennis & Justin from Roosevelt Room, Kenny, Cole and David from Cheer Ups, Elizabeth's broker Ben, Diana from Sala & Betty
Comps& Void Detail: couple of misring voids, 3 promo kome bucks, sent Dennis and Justin a Beef Carpaccio, 50% recovery on a curry
R&M needs:
86'd items/ need more:
LY Lunch Sales: $1057
Projected Sales : $1650
TY Lunch Sales: $1780
+/- : +68% over LY & +$130 over PS
Lunch Covers: 109
Avg PPA: $16.33
LY Dinner Sales: $4267
Projected Sales : $3853
TY Dinner Sales: $4551
+/- : +18% over LY & +$284 over PS
Dinner Covers: 176
Avg PPA: $25.86
Previous Days Labor: N/A due to the new system
Previous Days Comps: N/A
Controllable Comps: N/A
Weather:
Special events?:
Who worked: LUNCH- Kelly, Camacho, Grace, Johnny (CL), John training Dan (H), Taylor (FR), Will (SA)
DINNER- Kelly, Krystin, Sayo, Ruthy, Camacho (CL), Hiroe (FR), John (SA), Chloe trained Alex (H), Hatha hosted as well
Flow of Business, Cuts and Ticket Times: Lunch started off slow but was on full roll by noon. Never on a wait. The servers continued to be helpful in letting me know what buttons and mods were missing from the new POS. I cut Kelly at 1:15, Camacho at 1:40 and kept two on until close since everyone is still getting used to the new computers. Several long ticket times for the sushi bar but I kept a good line of communication with customers, so no comps from that. One comp during lunch: 50% recovery on a long ticket time curry. The ticket time wasn't particularly high, but the guy put up a fuss, so I did my best to smooth things over.
Dinner also started off rather slow. Picked up by 7:45 and a 45 minutes wait until about 9:30. We ended up having issues with the new system and only having one computer for the majority of the night---tickets for the sushi bar were ringing up in the server station, etc. This definitely shifted a few servers moods--it's almost like they forgot how long we've been relying on a single computer for a month now. I think everyone managed very well, considering all the extra challenges.
Lots of campers tonight...it's been awhile since I've noticed it this bad. At one point we had 6+ tables over 1 hour and a half, couple of those tables was over 2 hours. It didn't really affect the wait though. Maybe because we went on a wait later in the evening.
Cut Hatha at 8:45 even though we were still on a wait. Alex was standing around with nothing to do and since Chloe was his training, I let Hatha go early. Cut Kelly at 9, Sayo at 9:15, Krystin at 9:30, and Ruthy at 9:50.
I ordered pizza.
Specials: Japanese Uni, Shishito Peppers
3 Staff members that stood out (why/how): Grace and Kelly had a touch of clumsiness today. 4 or so racks of ginger/wasabi set ups came tumbling down on Grace at lunch when she opened the cooler. At dinner, Kelly had two miso soups practically explode in the server station. Not sure how it happened but it was miraculous and sudden as I was standing next to her when it happened.
And then of course there is the Asahi tap. Grace, Kelly, Sayo, Ruthy, AND Krystin all were sprayed with beer on multiple occasions. I sent a message to Ben E. Keith to come check up on it.
Alex obviously knows what to do at the host stand. I did have to remind Chloe to let him run the board from time to time, as she and Hatha were guarding the IPad like it was their newborn baby. My only criticism is Alex was almost too helpful...I did ask him to not run food since the it's really the last priority for a host. I do like that he took initiative to help the SA. I have zero worries for him as a server.
Any VIP's in? Dennis & Justin from Roosevelt Room, Kenny, Cole and David from Cheer Ups, Elizabeth's broker Ben, Diana from Sala & Betty
Comps& Void Detail: couple of misring voids, 3 promo kome bucks, sent Dennis and Justin a Beef Carpaccio, 50% recovery on a curry
R&M needs:
86'd items/ need more:
Tuesday, July 12, 2016
Monday PM 7/11/16
Written By: Samara
LY Dinner Sales: $4490
Projected Sales :
TY Dinner Sales: $5307
+/- : +18% over LY
Dinner Covers: 188
Avg PPA: $28.23
Previous Days Labor: 15%
Previous Days Comps: 6%
Controllable Comps: 2.5%
Weather:
Special events?: First night with Aloha!
Who worked: Sophia, Ruthy, Krystin, Mandy, Clair (CL), Kaori (SA), Taylor (FR), Chelsea & Chloe training Dan (H)
Flow of Business, Cuts and Ticket Times: Steady Monday night. FOH worked really well under a learn as you go situation with the new POS. Small wait from 7:30-8:30. I cut Chelsea at 8:45 since it seemed like Chloe and Dan were holding it down at the host stand. Cut Sophia and Krystin at 9:30, Ruthy at 9:40, and Mandy at 9:50. No long ticket times or customer issue to note, thankfully.
Specials: Japanese Uni
3 Staff members that stood out (why/how): Sophia, who uses Aloha at Stubb's, was the most helpful to the other servers as they were getting used to the new system.
Ruthy and Krystin were definitely a little frustrated with the new system for obvious reasons but got more comfortable as the night went on.
I'm rewriting sidework for hosts and servers this week and evals will also be done by the end of the week.
Any VIP's in? Service industry folk from Vegan Nom and East Side King
Comps& Void Detail: A few test voids, A couple of SIN, comps before the HH prices were entered in correctly, training meals for hosts
R&M needs:
86'd items/ need more:
LY Dinner Sales: $4490
Projected Sales :
TY Dinner Sales: $5307
+/- : +18% over LY
Dinner Covers: 188
Avg PPA: $28.23
Previous Days Labor: 15%
Previous Days Comps: 6%
Controllable Comps: 2.5%
Weather:
Special events?: First night with Aloha!
Who worked: Sophia, Ruthy, Krystin, Mandy, Clair (CL), Kaori (SA), Taylor (FR), Chelsea & Chloe training Dan (H)
Flow of Business, Cuts and Ticket Times: Steady Monday night. FOH worked really well under a learn as you go situation with the new POS. Small wait from 7:30-8:30. I cut Chelsea at 8:45 since it seemed like Chloe and Dan were holding it down at the host stand. Cut Sophia and Krystin at 9:30, Ruthy at 9:40, and Mandy at 9:50. No long ticket times or customer issue to note, thankfully.
Specials: Japanese Uni
3 Staff members that stood out (why/how): Sophia, who uses Aloha at Stubb's, was the most helpful to the other servers as they were getting used to the new system.
Ruthy and Krystin were definitely a little frustrated with the new system for obvious reasons but got more comfortable as the night went on.
I'm rewriting sidework for hosts and servers this week and evals will also be done by the end of the week.
Any VIP's in? Service industry folk from Vegan Nom and East Side King
Comps& Void Detail: A few test voids, A couple of SIN, comps before the HH prices were entered in correctly, training meals for hosts
R&M needs:
86'd items/ need more:
Sunday, July 10, 2016
Sunday 7/10 PM
Written By: Dusten
LY Dinner Sales: 4840
Projected Sales : 4653
TY Dinner Sales: 5187
+/- : 7% increase over LY and beat PS by $534
Dinner Covers: 181
Avg PPA: 28.66
Weather: mid nineties
Special events?: The last shift before our new computer system! Vaya con Dios Future POS... Don't let the door smack you on the ass on your way out!
Who worked: Krystin, Ruthy, Grace, Clair CL, Hiroe FR, Will SA, Tori H and Chelsea training Dan up front.
Flow of Business, Cuts and Ticket Times: Busy from opening time. We were on a wait within the first 30 minutes. Everyone did a great job buckling down and working with nearly every department being short-handed. Sushi bar did an awesome job. Everything looked great. No ticket time issues that I am aware of. Quote times seemed spot on as well. Being short on servers I waited until 9pm to cut Krystin. We still had steady tables coming in and I saw Grace and Ruthy struggling, so I didn't cut again until about 9:45pm.
Specials:
3 Staff members that stood out (why/how): Met Dan today. Chelsea says he seems like a good worker. I'm usually a little nervous when I hear this about new hires. It makes me worry that trainers may overlook, or underestimate the finer points of the positions and when it's the trainee's first solo shift they panic and flounder. I had this talk with Chelsea. She is already a stickler for details, so I'm confident she didn't miss much with him. She did mention he is looking to advance to server.
-Will has been doing a good job that I have noticed lately. He is quick when he needs to be. Still, keep an eye on his downtime and prioritization of duties. He gets too focused on watering when he should be bussing. I'll see him setting up tables 5 minutes from close with no wait, rather than just getting all the dirty tables cleaned off.
-I have noticed a lot of overpouring of drinks. Ruthy had sake glasses with the masu box filled to the brim. Kelly was good enough to ask about her pour on wines when she was cocktailing over the weekend. I would just like to ask all managers to be conscious of this in their observations of food and drink going out. I have been emphasizing the use of the measuring glasses for wine and bubbles. Particularly the sake and the okinawa breeze drinks. We are short a good number of bottles of Wyclef. For sake, the masu box, I was trained, should not be even halfway full when pouring a sake glass. I know the box size has changed slightly, but not by so much that Ruthy should have Kanbara spilling over the top of it.
Any VIP's in? My friend Krystal who owns Crave Chocolate and her husband Ian. A photographer friend of Clairs.
Comps& Void Detail: 6x $15 Kome buck cards
1 DNL tako- guest didn't like the eel sauce on the piece.
FNF for Clair's friends
Lot's of misrings... none were made. Ruthy got her tables mixed around and double rang some things:
1x spooky roll, an Alone Together, a longhorn roll, a surf and turf, a summertime, hamachi and suzuki sashimis
bday taiyaki
R&M needs:
86'd items/ need more: saba sushi, madai, tamago
LY Dinner Sales: 4840
Projected Sales : 4653
TY Dinner Sales: 5187
+/- : 7% increase over LY and beat PS by $534
Dinner Covers: 181
Avg PPA: 28.66
Weather: mid nineties
Special events?: The last shift before our new computer system! Vaya con Dios Future POS... Don't let the door smack you on the ass on your way out!
Who worked: Krystin, Ruthy, Grace, Clair CL, Hiroe FR, Will SA, Tori H and Chelsea training Dan up front.
Flow of Business, Cuts and Ticket Times: Busy from opening time. We were on a wait within the first 30 minutes. Everyone did a great job buckling down and working with nearly every department being short-handed. Sushi bar did an awesome job. Everything looked great. No ticket time issues that I am aware of. Quote times seemed spot on as well. Being short on servers I waited until 9pm to cut Krystin. We still had steady tables coming in and I saw Grace and Ruthy struggling, so I didn't cut again until about 9:45pm.
Specials:
3 Staff members that stood out (why/how): Met Dan today. Chelsea says he seems like a good worker. I'm usually a little nervous when I hear this about new hires. It makes me worry that trainers may overlook, or underestimate the finer points of the positions and when it's the trainee's first solo shift they panic and flounder. I had this talk with Chelsea. She is already a stickler for details, so I'm confident she didn't miss much with him. She did mention he is looking to advance to server.
-Will has been doing a good job that I have noticed lately. He is quick when he needs to be. Still, keep an eye on his downtime and prioritization of duties. He gets too focused on watering when he should be bussing. I'll see him setting up tables 5 minutes from close with no wait, rather than just getting all the dirty tables cleaned off.
-I have noticed a lot of overpouring of drinks. Ruthy had sake glasses with the masu box filled to the brim. Kelly was good enough to ask about her pour on wines when she was cocktailing over the weekend. I would just like to ask all managers to be conscious of this in their observations of food and drink going out. I have been emphasizing the use of the measuring glasses for wine and bubbles. Particularly the sake and the okinawa breeze drinks. We are short a good number of bottles of Wyclef. For sake, the masu box, I was trained, should not be even halfway full when pouring a sake glass. I know the box size has changed slightly, but not by so much that Ruthy should have Kanbara spilling over the top of it.
Any VIP's in? My friend Krystal who owns Crave Chocolate and her husband Ian. A photographer friend of Clairs.
Comps& Void Detail: 6x $15 Kome buck cards
1 DNL tako- guest didn't like the eel sauce on the piece.
FNF for Clair's friends
Lot's of misrings... none were made. Ruthy got her tables mixed around and double rang some things:
1x spooky roll, an Alone Together, a longhorn roll, a surf and turf, a summertime, hamachi and suzuki sashimis
bday taiyaki
R&M needs:
86'd items/ need more: saba sushi, madai, tamago
Sunday AM 7/10/16
Written By: Samara
LY Lunch Sales: $1920
Projected Sales : $2420
TY Lunch Sales: $2233
+/- : +16% over LY & -$187 under PS
Lunch Covers: 124
Avg PPA: $18.01
Previous Days Labor: 11%
Previous Days Comps: 4%
Controllable Comps: 4.92% (DNL & FNF)
Weather:
Special events?: none
Who worked: Krystin, Ruthy, Lindsey, Mandy (CL), Chelsea training Dan (H), Will (SA), Taylor (FR)
Flow of Business, Cuts and Ticket Times: Slow start. Filled up around noon but never really on wait. No long ticket times or customer issues. All staff were in a great mood and it was noticeable by the flow on the floor. Cut Krystin at 12:45, Ruth at 1:30, and Lindsey at 1:45.
Specials:
3 Staff members that stood out (why/how): Dan seemed very receptive to Chelsea's training. Quick learner. He'll fit in nicely here.
Will left before I could see if he had cleaned the bathrooms or not. Something to mention in pre-shift as a reminder for everyone?
Any VIP's in? Sayo, my friend from elementary school Paul
Comps& Void Detail:
-Training meals for Dan & Chelsea
-Employee Day off for Sayo
-Couple of misrings
-Sent my friend 4 pieces of nigiri using the manager comp
R&M needs:
86'd items/ need more: Need more red wine glasses, printer paper for Kitchen & Sushi bar
LY Lunch Sales: $1920
Projected Sales : $2420
TY Lunch Sales: $2233
+/- : +16% over LY & -$187 under PS
Lunch Covers: 124
Avg PPA: $18.01
Previous Days Labor: 11%
Previous Days Comps: 4%
Controllable Comps: 4.92% (DNL & FNF)
Weather:
Special events?: none
Who worked: Krystin, Ruthy, Lindsey, Mandy (CL), Chelsea training Dan (H), Will (SA), Taylor (FR)
Flow of Business, Cuts and Ticket Times: Slow start. Filled up around noon but never really on wait. No long ticket times or customer issues. All staff were in a great mood and it was noticeable by the flow on the floor. Cut Krystin at 12:45, Ruth at 1:30, and Lindsey at 1:45.
Specials:
3 Staff members that stood out (why/how): Dan seemed very receptive to Chelsea's training. Quick learner. He'll fit in nicely here.
Will left before I could see if he had cleaned the bathrooms or not. Something to mention in pre-shift as a reminder for everyone?
Any VIP's in? Sayo, my friend from elementary school Paul
Comps& Void Detail:
-Training meals for Dan & Chelsea
-Employee Day off for Sayo
-Couple of misrings
-Sent my friend 4 pieces of nigiri using the manager comp
R&M needs:
86'd items/ need more: Need more red wine glasses, printer paper for Kitchen & Sushi bar
Saturday AM Recap
Written By: Leary
LY Lunch Sales: $2410
Projected Sales : $2650 (+$393)
TY Lunch Sales: $3043
+/- : +26%, +$633
Lunch Covers: 164
Avg PPA: $18.44
Previous Days Labor: 12%
Previous Days Comps: 4%
Controllable Comps: 5.23%
Weather: Hot & Sunny
Special events?:
Who worked:
Krystin, Lindsey, Sophia, Johnny Cl, John SA, Chloe H, Hiroe FR,
Flow of Business, Cuts and Ticket Times:
It was a slow start, but we slowly filled up by 1230. Had a few 5 tops, and 1 walk-in 6-top in the party room. Never went on wait, and the sushi bar never filled up all the way, but we had a steady flow most of the shift so the sales ended up pretty decent. Started dying off a little after 2. I was thinking we might get a late pop, but never happened. Went 3 on at 230, and gave the last few tables to Johnny. Ticket times were good. Had a few sushi lunches hit 25 minutes towards the end of the shift. The servers were a little impatient, but the customers were fine.
Sophia had a table say that they had ordered chirashi lunch that never came. She had read the order back to them, but I guess they didn't catch it when she did. We had already gave last call and were closed, but Toshi was cooperative and made it. Just wanted to make the table happy in the end.
Specials:
3 Staff members that stood out (why/how):
-Started the shift with out a host. Chloe had asked Hatha to work for her in the beginning of the week, and Hatha agreed. She reminded her again yesterday, and Hatha said she had it. Then sent her a text late last night saying she had a doctors appointment, and could do it. Chloe had gotten her shift covered to pick up her mom from the airport. She sent me a message in hotchedules last night, and called me this morning. I told her it was fine and to just come in when she dropped her mom off, and she did. She should have put in hotschedules, but still a little unreliable on Hatha's part.
-Kristen was super helpful with the host stand today. She's always productive during her down time, and helping others out.
Any VIP's in?
Comps& Void Detail:
A couple of voided misrings.
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2410
Projected Sales : $2650 (+$393)
TY Lunch Sales: $3043
+/- : +26%, +$633
Lunch Covers: 164
Avg PPA: $18.44
Previous Days Labor: 12%
Previous Days Comps: 4%
Controllable Comps: 5.23%
Weather: Hot & Sunny
Special events?:
Who worked:
Krystin, Lindsey, Sophia, Johnny Cl, John SA, Chloe H, Hiroe FR,
Flow of Business, Cuts and Ticket Times:
It was a slow start, but we slowly filled up by 1230. Had a few 5 tops, and 1 walk-in 6-top in the party room. Never went on wait, and the sushi bar never filled up all the way, but we had a steady flow most of the shift so the sales ended up pretty decent. Started dying off a little after 2. I was thinking we might get a late pop, but never happened. Went 3 on at 230, and gave the last few tables to Johnny. Ticket times were good. Had a few sushi lunches hit 25 minutes towards the end of the shift. The servers were a little impatient, but the customers were fine.
Sophia had a table say that they had ordered chirashi lunch that never came. She had read the order back to them, but I guess they didn't catch it when she did. We had already gave last call and were closed, but Toshi was cooperative and made it. Just wanted to make the table happy in the end.
Specials:
3 Staff members that stood out (why/how):
-Started the shift with out a host. Chloe had asked Hatha to work for her in the beginning of the week, and Hatha agreed. She reminded her again yesterday, and Hatha said she had it. Then sent her a text late last night saying she had a doctors appointment, and could do it. Chloe had gotten her shift covered to pick up her mom from the airport. She sent me a message in hotchedules last night, and called me this morning. I told her it was fine and to just come in when she dropped her mom off, and she did. She should have put in hotschedules, but still a little unreliable on Hatha's part.
-Kristen was super helpful with the host stand today. She's always productive during her down time, and helping others out.
Any VIP's in?
Comps& Void Detail:
A couple of voided misrings.
R&M needs:
86'd items/ need more:
Saturday, July 9, 2016
Saturday PM 7/9/16
Written By: Samara
LY Dinner Sales: $6675
Projected Sales : $7325
TY Dinner Sales: $8125
+/- : +22% over LY & +$800 over PS
Dinner Covers: 268
Avg PPA: $30.32
Weather: 80's and muggy
Special events?: none
Who worked: Lindsey, Krystin, Mandy, Clair, Dusten (CL), Will (SA), Hiroe (FR), Chloe & John (H)
Flow of Business, Cuts and Ticket Times: Steady start. On a wait by 6pm. Similar flow to last night. Consistent wait of 45 minutes- 1 hour for most parties all night. Had lots of large party walks in: four 5-tops, three 6-tops, and a 7-top. Utilized the party room three times since there were no reservations.
Had a couple of DNL issues tonight, which are always tricky for me to navigate. Guy at B1 said the spicy tuna in his Spooky tasted "off". I asked if he had it before and he said "at other restaurants". I graciously comped it and tasted it for myself...totally fine and normal. I offered my apologies and explained that each restaurant has a different recipe and perhaps ours was not to his liking. He accepted that answer and thanked me for taking it off his bill.
Later, two regulars were claiming the Age Dashi Tofu wasn't as silky and light as it normally is. Again, I tasted it and was absolutely fine. When I spoke with the table about taking it off their check, the woman rolled her eyes at me. So there's that. On the way out they praised Mandy's service, so I guess they were OK after all.
Went off the wait around 10:30. I cut Lindsey at 10, Krystin at 10:10, Mandy at 10:30, and Clair at 10:45.
No long ticket times to note.
Specials: Shishito Peppers 3, Japanese Uni 7
3 Staff members that stood out (why/how): Clair was short $8 for her check out. She is bringing it tomorrow so our numbers and money count is accurate.
Had a couple complaints from servers about Hatha at the host stand. Mostly that we need to keep more of an eye on her until she's settled into her role here at Kome. It sounded like minor details, but details none the less.
Mandy was in a great mood and really excelled as third cut. She was on top of helping reset the party room all night.
Overheard the staff talking about our river float party. A lot of them can't make it on the new date due to it being the first day of school.
Any VIP's in? Drew & friends, Clair's friends
Comps& Void Detail:
-DNL Age Dashi Tofu
-DNL Spooky Roll
-Employee Day off for Drew
-5 Promo Kome Bucks
-Birthday Dessert
-FNF for Clair's friends
R&M needs:
86'd items/ need more: Uzu, Snow Maiden, Pinot Noir, Cabernet, low on house red
LY Dinner Sales: $6675
Projected Sales : $7325
TY Dinner Sales: $8125
+/- : +22% over LY & +$800 over PS
Dinner Covers: 268
Avg PPA: $30.32
Weather: 80's and muggy
Special events?: none
Who worked: Lindsey, Krystin, Mandy, Clair, Dusten (CL), Will (SA), Hiroe (FR), Chloe & John (H)
Flow of Business, Cuts and Ticket Times: Steady start. On a wait by 6pm. Similar flow to last night. Consistent wait of 45 minutes- 1 hour for most parties all night. Had lots of large party walks in: four 5-tops, three 6-tops, and a 7-top. Utilized the party room three times since there were no reservations.
Had a couple of DNL issues tonight, which are always tricky for me to navigate. Guy at B1 said the spicy tuna in his Spooky tasted "off". I asked if he had it before and he said "at other restaurants". I graciously comped it and tasted it for myself...totally fine and normal. I offered my apologies and explained that each restaurant has a different recipe and perhaps ours was not to his liking. He accepted that answer and thanked me for taking it off his bill.
Later, two regulars were claiming the Age Dashi Tofu wasn't as silky and light as it normally is. Again, I tasted it and was absolutely fine. When I spoke with the table about taking it off their check, the woman rolled her eyes at me. So there's that. On the way out they praised Mandy's service, so I guess they were OK after all.
Went off the wait around 10:30. I cut Lindsey at 10, Krystin at 10:10, Mandy at 10:30, and Clair at 10:45.
No long ticket times to note.
Specials: Shishito Peppers 3, Japanese Uni 7
3 Staff members that stood out (why/how): Clair was short $8 for her check out. She is bringing it tomorrow so our numbers and money count is accurate.
Had a couple complaints from servers about Hatha at the host stand. Mostly that we need to keep more of an eye on her until she's settled into her role here at Kome. It sounded like minor details, but details none the less.
Mandy was in a great mood and really excelled as third cut. She was on top of helping reset the party room all night.
Overheard the staff talking about our river float party. A lot of them can't make it on the new date due to it being the first day of school.
Any VIP's in? Drew & friends, Clair's friends
Comps& Void Detail:
-DNL Age Dashi Tofu
-DNL Spooky Roll
-Employee Day off for Drew
-5 Promo Kome Bucks
-Birthday Dessert
-FNF for Clair's friends
R&M needs:
86'd items/ need more: Uzu, Snow Maiden, Pinot Noir, Cabernet, low on house red
Friday PM 7/8/16
Written By: Samara
LY Dinner Sales: $6755
Projected Sales : $7200
TY Dinner Sales: $7472
+/- : +11% over LY & +$272 over PS
Dinner Covers: 268
Avg PPA: $27.88
Weather: 80's at night
Special events?: none
Who worked: Lindsey, Ruthy, Johnny, Sophia, Dusten (CL), John (SA), Taylor (FR), Tori & Chloe (H)
Flow of Business, Cuts and Ticket Times: Line of people out the door at open. Sat 10 tables by 5:03pm. Second wave of people came at 5:30 and were promptly on a wait shortly thereafter.
Sushi bar lost a ticket for B5 which consisted of 4 rolls. 30 minutes went by before we figured out what had happened. The two woman were in a rush to make a concert, said they were coming back later, and left. Luckily they ordered popular rolls and it was easy to re sell them. The woman came back at 8:00. I put them at the top of the list and seated them quickly. They were fine after that.
Wait was consistently 45-1 hour for a all parties for most of the night. Lots of people no showed or canceled but it was busy enough where it didn't really matter.
Went off the wait at 10:30. I cut Lindsey at 9:45 because she wasn't feeling well all shift and her section was 3/4's full. Cut Ruthy and Johnny at 10:20 and Sophia at 10:45.
Towards the end of the night, I noticed employee food from the sushi bar being made before customer's orders...some who had been waiting 30 minutes for rolls.
Specials: Shishito Peppers 11, Duck Breast 2, Japanese Uni 3, Tsubugai 12
3 Staff members that stood out (why/how): Tori & Chloe are a good team, but need to pick up their speed sometimes. Had many tables turn at the same time and I had Tori help me wipe and reset tables. After asking her a few times, it became second nature for her.
Staged Johnathan for dish tonight. He did really well and it seems like we'll be hiring him. I paid him out $30 for 3 hours of work.
There was some confusion about our employee alcohol policy. I was under the assumption that employees were only allowed one drink after their shift but I was told that in the meeting, it was said 2 drinks were OK? Can I get this clarified?
Any VIP's in? Mark G, Susan & Jason, Roger & Crew, Kelly & friends
Comps& Void Detail:
-Employee Day off for Kelly
-FNF for Roger
-Several Guest Changed Mind voids.
-Void 3 Unagi. Wasn't made.
-Void 3 Beef Carpaccio. 86'd
-Void 2 Seaweed Salads. Misring
-Void Glasss of Pinot Nior.
-I let Chelsea buy a bottle of Three Brooms at cost.
R&M needs:
86'd items/ need more: Blue Owl, Toro, Sake Toro, Gyu, Saba
LY Dinner Sales: $6755
Projected Sales : $7200
TY Dinner Sales: $7472
+/- : +11% over LY & +$272 over PS
Dinner Covers: 268
Avg PPA: $27.88
Weather: 80's at night
Special events?: none
Who worked: Lindsey, Ruthy, Johnny, Sophia, Dusten (CL), John (SA), Taylor (FR), Tori & Chloe (H)
Flow of Business, Cuts and Ticket Times: Line of people out the door at open. Sat 10 tables by 5:03pm. Second wave of people came at 5:30 and were promptly on a wait shortly thereafter.
Sushi bar lost a ticket for B5 which consisted of 4 rolls. 30 minutes went by before we figured out what had happened. The two woman were in a rush to make a concert, said they were coming back later, and left. Luckily they ordered popular rolls and it was easy to re sell them. The woman came back at 8:00. I put them at the top of the list and seated them quickly. They were fine after that.
Wait was consistently 45-1 hour for a all parties for most of the night. Lots of people no showed or canceled but it was busy enough where it didn't really matter.
Went off the wait at 10:30. I cut Lindsey at 9:45 because she wasn't feeling well all shift and her section was 3/4's full. Cut Ruthy and Johnny at 10:20 and Sophia at 10:45.
Towards the end of the night, I noticed employee food from the sushi bar being made before customer's orders...some who had been waiting 30 minutes for rolls.
Specials: Shishito Peppers 11, Duck Breast 2, Japanese Uni 3, Tsubugai 12
3 Staff members that stood out (why/how): Tori & Chloe are a good team, but need to pick up their speed sometimes. Had many tables turn at the same time and I had Tori help me wipe and reset tables. After asking her a few times, it became second nature for her.
Staged Johnathan for dish tonight. He did really well and it seems like we'll be hiring him. I paid him out $30 for 3 hours of work.
There was some confusion about our employee alcohol policy. I was under the assumption that employees were only allowed one drink after their shift but I was told that in the meeting, it was said 2 drinks were OK? Can I get this clarified?
Any VIP's in? Mark G, Susan & Jason, Roger & Crew, Kelly & friends
Comps& Void Detail:
-Employee Day off for Kelly
-FNF for Roger
-Several Guest Changed Mind voids.
-Void 3 Unagi. Wasn't made.
-Void 3 Beef Carpaccio. 86'd
-Void 2 Seaweed Salads. Misring
-Void Glasss of Pinot Nior.
-I let Chelsea buy a bottle of Three Brooms at cost.
R&M needs:
86'd items/ need more: Blue Owl, Toro, Sake Toro, Gyu, Saba
Friday, July 8, 2016
Friday AM Recap 7/8/16
Written By: Leary
LY Lunch Sales: $1713
Projected Sales : $2200 (+$152)
TY Lunch Sales: $2352
+/- : +37%, +$639
Lunch Covers: 146
Avg PPA: $16.11
Previous Days Labor: 14%
Previous Days Comps: 6%
Controllable Comps: 3.05%
Weather: Hot and Sunny
Special events?:
Who worked:
Sayo, Kelly, Krystin, Clair Cl, Hatha H, Taylor FR, John SA
Flow of Business, Cuts and Ticket Times:
It was a really solid Friday lunch. Took a little bit to warm up, but we were full, and on a small wait by 1230. Had an 11-top and 6-top in the party room. Stayed full and on a small on & off wait until about 130. Went 2 on at 145.
Ticket times were mostly good. One table was a little grumpy about a 35 minute sushi lunch. It was during the peak of business, and the bento had hit the table about 10 minutes earlier. I talked to them, and explained how busy the sushi bar was. They were understanding, but asked for a box. I gave them 1/2 off on the sushi lunch, and they were happy in the end. We also had a couple of servers ring in rolls modified "rush". 3 were rung during the pop. I talked to them after the shift, and explained that considering the volume of business it's hard to expect that of the sushi bar. 1 or 2 shift maybe, but 3 in about 10 minutes when they're trying to complete other orders is too much. 2 could have been avoided by better timing. 1 could have been avoided by simple communication with the table. Samara talked about it in pre-shift, and we should continue to remind servers that communication with tables about sushi times are key during peak times.
Kitchen tickets were really good. Had 1 22-minute ramen because the noddles ended up being remade, but that was the only real long ticket snag.
3 Staff members that stood out (why/how):
-After thinking about the bathroom side work, I decided to make it an opening duty for hosts, and a closing duty for SAs. That way it's getting done before and after every shift. I will send a message out in hotschedules.
-Hatha seemed to struggle a little at the host stand today. At one point she asked for advice about where to put 2 5-tops. It was early in the shift, and explained that we just put chairs at the end of 4-tops, which tables it works better with, and to just follow normal rotation. I checked on her throughout the shift, and she seemed to be doing ok, but still needs some fine tuning. She is new and young, and the host stand can be a little intimidating when solo. We just need to keep an eye on her, and make she to guide her in the right direction.
-Patrick had a busy shift at the Ramen station, but handed it like a pro considering it was only his second Ramen shift. He had a couple of snags, but times overall were great. Really great hire for the kitchen. Not sure if he got noodle training at Daruma, but after Dusten's comment on Wednesday about Hector's training it might be a good idea. I think he would really benefit, and soak up the knowledge.
Any VIP's in?
Comps& Void Detail:
-Voided a cancelled alone together
-1/2 off Sushi lunch Long ticket time
R&M needs:
86'd items/ need more:
LY Lunch Sales: $1713
Projected Sales : $2200 (+$152)
TY Lunch Sales: $2352
+/- : +37%, +$639
Lunch Covers: 146
Avg PPA: $16.11
Previous Days Labor: 14%
Previous Days Comps: 6%
Controllable Comps: 3.05%
Weather: Hot and Sunny
Special events?:
Who worked:
Sayo, Kelly, Krystin, Clair Cl, Hatha H, Taylor FR, John SA
Flow of Business, Cuts and Ticket Times:
It was a really solid Friday lunch. Took a little bit to warm up, but we were full, and on a small wait by 1230. Had an 11-top and 6-top in the party room. Stayed full and on a small on & off wait until about 130. Went 2 on at 145.
Ticket times were mostly good. One table was a little grumpy about a 35 minute sushi lunch. It was during the peak of business, and the bento had hit the table about 10 minutes earlier. I talked to them, and explained how busy the sushi bar was. They were understanding, but asked for a box. I gave them 1/2 off on the sushi lunch, and they were happy in the end. We also had a couple of servers ring in rolls modified "rush". 3 were rung during the pop. I talked to them after the shift, and explained that considering the volume of business it's hard to expect that of the sushi bar. 1 or 2 shift maybe, but 3 in about 10 minutes when they're trying to complete other orders is too much. 2 could have been avoided by better timing. 1 could have been avoided by simple communication with the table. Samara talked about it in pre-shift, and we should continue to remind servers that communication with tables about sushi times are key during peak times.
Kitchen tickets were really good. Had 1 22-minute ramen because the noddles ended up being remade, but that was the only real long ticket snag.
3 Staff members that stood out (why/how):
-After thinking about the bathroom side work, I decided to make it an opening duty for hosts, and a closing duty for SAs. That way it's getting done before and after every shift. I will send a message out in hotschedules.
-Hatha seemed to struggle a little at the host stand today. At one point she asked for advice about where to put 2 5-tops. It was early in the shift, and explained that we just put chairs at the end of 4-tops, which tables it works better with, and to just follow normal rotation. I checked on her throughout the shift, and she seemed to be doing ok, but still needs some fine tuning. She is new and young, and the host stand can be a little intimidating when solo. We just need to keep an eye on her, and make she to guide her in the right direction.
-Patrick had a busy shift at the Ramen station, but handed it like a pro considering it was only his second Ramen shift. He had a couple of snags, but times overall were great. Really great hire for the kitchen. Not sure if he got noodle training at Daruma, but after Dusten's comment on Wednesday about Hector's training it might be a good idea. I think he would really benefit, and soak up the knowledge.
Any VIP's in?
Comps& Void Detail:
-Voided a cancelled alone together
-1/2 off Sushi lunch Long ticket time
R&M needs:
86'd items/ need more:
Thursday, July 7, 2016
Thursday 7/7/16
Written By: Samara
LY Lunch Sales: $1970
Projected Sales : $1970
TY Lunch Sales: $1545
+/- : -22% under LY & -$425 under PS
Lunch Covers: 98
Avg PPA: $15.77 (yuck!)
LY Dinner Sales: $5096
Projected Sales : $5137
TY Dinner Sales: $5072
+/- : 0% from LY & -$65 under PS
Dinner Covers: 199
Avg PPA: $25.49
Previous Days Labor: 17%
Previous Days Comps: 6%
Controllable Comps: 5.56%
Weather:
Special events?: none
Who worked: LUNCH- Kelly, Naoto, Lindsey, Johnny (CL), Hatha (H), Hiroe (FR), Will (SA)
DINNER- Kelly, Sayo, Ruthy, Krystin, Sophia (CL), John (FR), Chloe & Victoria (H), Will (SA)
Flow of Business, Cuts and Ticket Times: Lunch was surprisingly slow. So slow that I cut Kelly at 12:45 and only kept Naoto on until 1:20 for fear of a late rush. It never came. I cut Lindsey at 1:45. No long ticket times or customer issue.
Dinner was the exact opposite. Busy from start to finish. On a wait by 7, which quickly grew to an 45 minutes to an hour, respecitvely. Around 7:15, roll times were hitting 30 minutes. By 8pm, rolls were hitting 40 minutes. Didn't really have to comped any rolls...a couple tables canceled their orders due to long times.
B3 found a very long hair in their tarantula roll, which I kindly comped and sent them another one. Totally happy after that.
B1, a family of 4 adults and 2 toddlers, waited almost an hour for a table and almost another hour for their rolls. They were warned ahead of time by their server that the sushi bar was slammed, but I sent them an edamame and a chicken kara age for their patience as a good faith gesture.
Things slowed down right around 9pm when I cut Kelly and Chloe. Cut Sayo at 9:15 because it seems like things were dying down rather quickly. Got another small pop at 9:20 and promptly got everyone sat by 9:30. Cut Ruthy at 9:40.
Something's up with the server station terminal. Tips could not be entered. Everyone entered their tips on the office computer. Kelly and Sayo had two tips that wouldn't go through, so I had them highlight them so we could put it in manually. I have a feeling our one terminal is on it's last leg, so
Specials: Kazu said if any server sold 3 sushi specs, they'd get one for dinner. Kelly, Sayo, and Sophia all did.
Hama Toro Carpaccio 14, Japanese Uni 10, Shishito Peppers 7
3 Staff members that stood out (why/how): After talking to Kelly at lunch about dress code standards, she came into dinner with new pants!
Great hustle and team work all around. Even with long ticket times, sushi bar was cranking out food like mad. All FOH were superstars and the kitchen was running quietly and smoothly.
Any VIP's in? Cole from Cheer Ups, Johnny's friend, Sophia's boyfriend Brandon
Comps& Void Detail:
-Employee Bucks from Lindsey
-Employee Bucks for Sophia, Sayo, and Kelly for the specials contest
-Kitchen Error. Hair in the tarantula roll
-Manager Comp Edamame + Chicken kara age for B1, Tarantula roll for B3, 2 pieces of Sake Toro for Cole
-Void Inari and Avocado Nigiri. Guest Changed Mind after long ticket time. Wasn't made.
-Void Sunshine roll due to long ticket time. Wasn't made.
-FNF for Johnny's friend
-3 promo Kome Bucks (one from Sophia's boyfriend)
-Birthday Dessert
-Owner Comp from Kayo
R&M needs:
86'd items/ need more:
LY Lunch Sales: $1970
Projected Sales : $1970
TY Lunch Sales: $1545
+/- : -22% under LY & -$425 under PS
Lunch Covers: 98
Avg PPA: $15.77 (yuck!)
LY Dinner Sales: $5096
Projected Sales : $5137
TY Dinner Sales: $5072
+/- : 0% from LY & -$65 under PS
Dinner Covers: 199
Avg PPA: $25.49
Previous Days Labor: 17%
Previous Days Comps: 6%
Controllable Comps: 5.56%
Weather:
Special events?: none
Who worked: LUNCH- Kelly, Naoto, Lindsey, Johnny (CL), Hatha (H), Hiroe (FR), Will (SA)
DINNER- Kelly, Sayo, Ruthy, Krystin, Sophia (CL), John (FR), Chloe & Victoria (H), Will (SA)
Flow of Business, Cuts and Ticket Times: Lunch was surprisingly slow. So slow that I cut Kelly at 12:45 and only kept Naoto on until 1:20 for fear of a late rush. It never came. I cut Lindsey at 1:45. No long ticket times or customer issue.
Dinner was the exact opposite. Busy from start to finish. On a wait by 7, which quickly grew to an 45 minutes to an hour, respecitvely. Around 7:15, roll times were hitting 30 minutes. By 8pm, rolls were hitting 40 minutes. Didn't really have to comped any rolls...a couple tables canceled their orders due to long times.
B3 found a very long hair in their tarantula roll, which I kindly comped and sent them another one. Totally happy after that.
B1, a family of 4 adults and 2 toddlers, waited almost an hour for a table and almost another hour for their rolls. They were warned ahead of time by their server that the sushi bar was slammed, but I sent them an edamame and a chicken kara age for their patience as a good faith gesture.
Things slowed down right around 9pm when I cut Kelly and Chloe. Cut Sayo at 9:15 because it seems like things were dying down rather quickly. Got another small pop at 9:20 and promptly got everyone sat by 9:30. Cut Ruthy at 9:40.
Something's up with the server station terminal. Tips could not be entered. Everyone entered their tips on the office computer. Kelly and Sayo had two tips that wouldn't go through, so I had them highlight them so we could put it in manually. I have a feeling our one terminal is on it's last leg, so
Specials: Kazu said if any server sold 3 sushi specs, they'd get one for dinner. Kelly, Sayo, and Sophia all did.
Hama Toro Carpaccio 14, Japanese Uni 10, Shishito Peppers 7
3 Staff members that stood out (why/how): After talking to Kelly at lunch about dress code standards, she came into dinner with new pants!
Great hustle and team work all around. Even with long ticket times, sushi bar was cranking out food like mad. All FOH were superstars and the kitchen was running quietly and smoothly.
Any VIP's in? Cole from Cheer Ups, Johnny's friend, Sophia's boyfriend Brandon
Comps& Void Detail:
-Employee Bucks from Lindsey
-Employee Bucks for Sophia, Sayo, and Kelly for the specials contest
-Kitchen Error. Hair in the tarantula roll
-Manager Comp Edamame + Chicken kara age for B1, Tarantula roll for B3, 2 pieces of Sake Toro for Cole
-Void Inari and Avocado Nigiri. Guest Changed Mind after long ticket time. Wasn't made.
-Void Sunshine roll due to long ticket time. Wasn't made.
-FNF for Johnny's friend
-3 promo Kome Bucks (one from Sophia's boyfriend)
-Birthday Dessert
-Owner Comp from Kayo
R&M needs:
86'd items/ need more:
Wednesday, July 6, 2016
Wednesday Recap 7/6/16
Written By: Dusten
LY Lunch Sales: 2154
Projected Sales : 2029
TY Lunch Sales: 1847
+/- : -$182 short of PS and under LY by 14%
Lunch Covers: 103
Avg PPA: 17.93
LY Dinner Sales: 5855
Projected Sales : 5120
TY Dinner Sales: 4575
+/- : -$545 short of PS and under LY by 22%
Dinner Covers: 182
Avg PPA:25.14
Previous Days Labor: 20%
Previous Days Comps: 5%
Controllable Comps: 5.31%
Weather: high 90's
Special events?: National Fried Chicken Day
Who worked: Lunch: Naoto, Lindsey, Kelly Johnny CL, John H, Will SA and Taylor FR
Dinner: Lindsey, Naoto, Sayo, Mandy, Sophia CL, Chelsea and Hatha Hosting, Will SA and Taylor FR
Flow of Business, Cuts and Ticket Times: Lunch was slow. no ticket time issues. I cut Naoto and Lindsey by 1:30pm
Dinner was slow for a while. Things picked up around 8pm and died off again. It started to look like it'd pick up but really just a steady trickle of tables right up until close. There was a couple who walked in at 9:56pm and asked what time we closed. I told them it a bout 4 minutes and they said they'd come back another time. If I was a little quicker I would have given them a kome buck cards for being good Samaritans. I cut Naoto at 8:45, Lindsey at 9:00, Mandy at 9:15 and Hatha by 9:30pm.
Specials: 3 duck special, 9 shishitos, 8 uni and 19 crab pieces.
3 Staff members that stood out (why/how): Ziggy (Hector) may need to go to Daruma for a noodle lesson. He was training Patrick to ramen station. I ordered a spicy miso for lunch. The noodles were a little undercooked. Either starchy water or water too cold. I did notice Hector tasting noodles. If he is sending out stuff that doesn't taste right and showing new people how to make things incorrectly- he may need to go taste Daruma noodle to re-calibrate his palate.
Mandy had a hard time with her last few tables. Not really her fault from what I can tell. One guy wanted to order togo food. He was joining another couple at B2. Mandy explained our official policy, said she would put in the order and bring him boxes. Doing the guy a favor right? She says the table asked to split the check up. She did that/ When she went to drop the check, she had a tray full of drinks and he tried to hand her a wad of cash. She says she asked him to hold on for a second to unload her tray and she be right back. I witnessed the guy come up to the stand, ask for his server, "the blond chick." When Mandy came out of the party room (where she'd just gone) he apparently berated her for the way she dropped the check off and threw cash at her again and left... while the other people were still seated and eating. He tipped up to the next dollar and they left her 8 on $60. I didn't see the whole exchange. I heard a noise coming from the stand that was apparently him slamming the check presenter down and turn to see him storm off leaving Mandy, Chelea and Hatha a looking bewildered.
The very next table she had was B6. They told her they were from out of town, she went over the menu with them. They ordered 2 mexican cokes. She opened them up in the server station and watched them get up and leave without explanation.
The VERY NEXT table was B4- a Mom and daughter. Chelsea remarked that the daughter was very odd and awkward while waiting at the host stand. They complained about the snow crab nigiri and asked to speak to me. I went to see how I could help. They said the crab was bad. I think they just didn't like it. I ordered a piece and it was just fine. While I was talking to them the girl started to complain about the Fat Samurai also. From the mother's reaction (she waved the girl off and said it was fine) I could ascertain the girl is just a picky eater and really had no complaint other than her own preferences for things. I sent them 2 sake toro nigiri as they mentioned they liked salmon. I brought it over, the girl took one look at the ginger, asked "Is that spicy?" and picked it off before I could even tell her what it was.
After all this I had to calm Mandy down a bit as I could see the rapid succession of these events were affecting her personally. Also I cut her. It was time and she'd had enough of the public for one night.
I wasn't sure how to say it to Kelly, but she really needed to comb, if not wash her hair. I'm about as subtle and tactful as a brick when it comes to these things, so maybe someone with a bit more finesse can mention something to her if they see her looking particularly unkempt.
Any VIP's in? Tara and Kelvin, Chloe, Samara, Kayo, Leary, Connor... mostly employee VIP's! David and Ransom- The couple that walked out after being sat at the sushi bar on a particularly busy weekend night... they had just come back into town and said the noise was too much. They're regulars too.
Little girl that comes in with her sister and parents for her bday for the last 4 years.
Comps& Void Detail: owner comp for Kayo, Take sent iadako to Connor and his family. Emp day off for all the afore mentioned kome employees.
bday taiyaki.
2 snow crab- comped to DNL
2x sake toro- recovery
gyoza misring
5 madai nigiri 86'd
at least a couple of Kome buck cards.
One woman had a buzztable bday 10% coupon.
4x spicy scallop for the bday girl
R&M needs: Naoto mentioned the Asahi Machine needing to be serviced. He said a couple of pieces on the nozzle were loose and letting pressure escape. Also He says the tap sprayed him pretty good after changing the keg and trying to relieve pressure through the tap.
86'd items/ need more: printer paper for sushi and kitchen paper
LY Lunch Sales: 2154
Projected Sales : 2029
TY Lunch Sales: 1847
+/- : -$182 short of PS and under LY by 14%
Lunch Covers: 103
Avg PPA: 17.93
LY Dinner Sales: 5855
Projected Sales : 5120
TY Dinner Sales: 4575
+/- : -$545 short of PS and under LY by 22%
Dinner Covers: 182
Avg PPA:25.14
Previous Days Labor: 20%
Previous Days Comps: 5%
Controllable Comps: 5.31%
Weather: high 90's
Special events?: National Fried Chicken Day
Who worked: Lunch: Naoto, Lindsey, Kelly Johnny CL, John H, Will SA and Taylor FR
Dinner: Lindsey, Naoto, Sayo, Mandy, Sophia CL, Chelsea and Hatha Hosting, Will SA and Taylor FR
Flow of Business, Cuts and Ticket Times: Lunch was slow. no ticket time issues. I cut Naoto and Lindsey by 1:30pm
Dinner was slow for a while. Things picked up around 8pm and died off again. It started to look like it'd pick up but really just a steady trickle of tables right up until close. There was a couple who walked in at 9:56pm and asked what time we closed. I told them it a bout 4 minutes and they said they'd come back another time. If I was a little quicker I would have given them a kome buck cards for being good Samaritans. I cut Naoto at 8:45, Lindsey at 9:00, Mandy at 9:15 and Hatha by 9:30pm.
Specials: 3 duck special, 9 shishitos, 8 uni and 19 crab pieces.
3 Staff members that stood out (why/how): Ziggy (Hector) may need to go to Daruma for a noodle lesson. He was training Patrick to ramen station. I ordered a spicy miso for lunch. The noodles were a little undercooked. Either starchy water or water too cold. I did notice Hector tasting noodles. If he is sending out stuff that doesn't taste right and showing new people how to make things incorrectly- he may need to go taste Daruma noodle to re-calibrate his palate.
Mandy had a hard time with her last few tables. Not really her fault from what I can tell. One guy wanted to order togo food. He was joining another couple at B2. Mandy explained our official policy, said she would put in the order and bring him boxes. Doing the guy a favor right? She says the table asked to split the check up. She did that/ When she went to drop the check, she had a tray full of drinks and he tried to hand her a wad of cash. She says she asked him to hold on for a second to unload her tray and she be right back. I witnessed the guy come up to the stand, ask for his server, "the blond chick." When Mandy came out of the party room (where she'd just gone) he apparently berated her for the way she dropped the check off and threw cash at her again and left... while the other people were still seated and eating. He tipped up to the next dollar and they left her 8 on $60. I didn't see the whole exchange. I heard a noise coming from the stand that was apparently him slamming the check presenter down and turn to see him storm off leaving Mandy, Chelea and Hatha a looking bewildered.
The very next table she had was B6. They told her they were from out of town, she went over the menu with them. They ordered 2 mexican cokes. She opened them up in the server station and watched them get up and leave without explanation.
The VERY NEXT table was B4- a Mom and daughter. Chelsea remarked that the daughter was very odd and awkward while waiting at the host stand. They complained about the snow crab nigiri and asked to speak to me. I went to see how I could help. They said the crab was bad. I think they just didn't like it. I ordered a piece and it was just fine. While I was talking to them the girl started to complain about the Fat Samurai also. From the mother's reaction (she waved the girl off and said it was fine) I could ascertain the girl is just a picky eater and really had no complaint other than her own preferences for things. I sent them 2 sake toro nigiri as they mentioned they liked salmon. I brought it over, the girl took one look at the ginger, asked "Is that spicy?" and picked it off before I could even tell her what it was.
After all this I had to calm Mandy down a bit as I could see the rapid succession of these events were affecting her personally. Also I cut her. It was time and she'd had enough of the public for one night.
I wasn't sure how to say it to Kelly, but she really needed to comb, if not wash her hair. I'm about as subtle and tactful as a brick when it comes to these things, so maybe someone with a bit more finesse can mention something to her if they see her looking particularly unkempt.
Any VIP's in? Tara and Kelvin, Chloe, Samara, Kayo, Leary, Connor... mostly employee VIP's! David and Ransom- The couple that walked out after being sat at the sushi bar on a particularly busy weekend night... they had just come back into town and said the noise was too much. They're regulars too.
Little girl that comes in with her sister and parents for her bday for the last 4 years.
Comps& Void Detail: owner comp for Kayo, Take sent iadako to Connor and his family. Emp day off for all the afore mentioned kome employees.
bday taiyaki.
2 snow crab- comped to DNL
2x sake toro- recovery
gyoza misring
5 madai nigiri 86'd
at least a couple of Kome buck cards.
One woman had a buzztable bday 10% coupon.
4x spicy scallop for the bday girl
R&M needs: Naoto mentioned the Asahi Machine needing to be serviced. He said a couple of pieces on the nozzle were loose and letting pressure escape. Also He says the tap sprayed him pretty good after changing the keg and trying to relieve pressure through the tap.
86'd items/ need more: printer paper for sushi and kitchen paper
Tuesday, July 5, 2016
Tuesday PM 7/5/16
Written By: Samara
LY Dinner Sales: $3922
Projected Sales : $4900
TY Dinner Sales: $4267
+/- : +9% over LY & -$633 under PS
Dinner Covers: 159
Avg PPA: $26.84
Weather: 80's and muggy
Special events?: Post Fourth of July
Who worked: Lindsey, Mandy, Kelly, Clair (CL), Hatha & Chloe (H), John (SA), Hiroe (FR)
Flow of Business, Cuts and Ticket Times: Mellow night. Steady from the start but never really on a wait of 2 or 3 parties for about 10-15 minutes the whole night. Died off around 8pm. I cut Lindsey and Hatha at 8:45, Mandy at 9:20, and Kelly at 9:45.
A2 found a large straight black hair on a piece of Toro. I comped it and send a fresh piece. They were very understanding.
Specials:
3 Staff members that stood out (why/how): When A7 sent back their ginger beer for being too spicy for their child, I had an interesting talk with Kelly about table talk. She was receptive to my encouragement and hopefully this will help control future comps like this.
Lindsey was in a temperamental mood (she's a double and not feeling well) but asked for help and didn't let it really effect the shift other than the occasional muttering under her breath.
Any VIP's in? Leslie, Kenny
Comps& Void Detail:
-Couple Promo Kome bucks
-Kitchen Error. Hair on Toro
-Guest Changed Mind. Ginger Beer. Too spicy for their kid.
R&M needs:
86'd items/ need more:
LY Dinner Sales: $3922
Projected Sales : $4900
TY Dinner Sales: $4267
+/- : +9% over LY & -$633 under PS
Dinner Covers: 159
Avg PPA: $26.84
Weather: 80's and muggy
Special events?: Post Fourth of July
Who worked: Lindsey, Mandy, Kelly, Clair (CL), Hatha & Chloe (H), John (SA), Hiroe (FR)
Flow of Business, Cuts and Ticket Times: Mellow night. Steady from the start but never really on a wait of 2 or 3 parties for about 10-15 minutes the whole night. Died off around 8pm. I cut Lindsey and Hatha at 8:45, Mandy at 9:20, and Kelly at 9:45.
A2 found a large straight black hair on a piece of Toro. I comped it and send a fresh piece. They were very understanding.
Specials:
3 Staff members that stood out (why/how): When A7 sent back their ginger beer for being too spicy for their child, I had an interesting talk with Kelly about table talk. She was receptive to my encouragement and hopefully this will help control future comps like this.
Lindsey was in a temperamental mood (she's a double and not feeling well) but asked for help and didn't let it really effect the shift other than the occasional muttering under her breath.
Any VIP's in? Leslie, Kenny
Comps& Void Detail:
-Couple Promo Kome bucks
-Kitchen Error. Hair on Toro
-Guest Changed Mind. Ginger Beer. Too spicy for their kid.
R&M needs:
86'd items/ need more:
Tuesday AM Recap 7/5/14
Written By: Leary
LY Lunch Sales: $1783
Projected Sales : $1650 (-$109)
TY Lunch Sales: $1541
+/- : -$242, _14%
Lunch Covers: 88
Avg PPA: $17.51
Previous Days Labor: 18% (that's including the time and half holiday pay)
Previous Days Comps: 3%
Controllable Comps: 2.45%
Weather: Hot, Sunny, & Humid
Special events?: Day after holiday weekend
Who worked: Lindsey, Mandy, Sayo, Johnny Cl, John SA, Taylor FR, Hatha Host
Flow of Business, Cuts and Ticket Times: Not much to talk about. It was a very slow lunch. Pretty normal after a holiday weekend. We filled up once, and that was it. 2 on at 110. Only a few tables after 1. Ticket times were good.
Specials:
3 Staff members that stood out (why/how):
Take told me Orlando is leaving at the end of the week. Posted an ad on Craigslist.
Any VIP's in?
Comps& Void Detail:
R&M needs:
Andy installed the new outlet.
86'd items/ need more:
LY Lunch Sales: $1783
Projected Sales : $1650 (-$109)
TY Lunch Sales: $1541
+/- : -$242, _14%
Lunch Covers: 88
Avg PPA: $17.51
Previous Days Labor: 18% (that's including the time and half holiday pay)
Previous Days Comps: 3%
Controllable Comps: 2.45%
Weather: Hot, Sunny, & Humid
Special events?: Day after holiday weekend
Who worked: Lindsey, Mandy, Sayo, Johnny Cl, John SA, Taylor FR, Hatha Host
Flow of Business, Cuts and Ticket Times: Not much to talk about. It was a very slow lunch. Pretty normal after a holiday weekend. We filled up once, and that was it. 2 on at 110. Only a few tables after 1. Ticket times were good.
Specials:
3 Staff members that stood out (why/how):
Take told me Orlando is leaving at the end of the week. Posted an ad on Craigslist.
Any VIP's in?
Comps& Void Detail:
R&M needs:
Andy installed the new outlet.
86'd items/ need more:
July 4th Recap
Written By: Leary
We have nothing to compare a July 4th to. The Projected sales are based on the average of Mondays in June. Last year's Monday sales were on July 6th.
LY Lunch Sales: $2355
Projected Sales : $1848 (+$507)
TY Lunch Sales: $2355
+/- : +$294, +$365
Lunch Covers: 137
Avg PPA: $17.19
LY Dinner Sales: $4985
Projected Sales : $4635 (+$715)
TY Dinner Sales: $5350
+/- : +$365, +7%
Dinner Covers: 195
Avg PPA: $27.44
Previous Days Labor: 15%
Previous Days Comps: 3%
Controllable Comps: 3.13%
Weather: Hot & Sunny
Special events?: July 4th
Who worked:
Lunch: Sayo, Kelly, Krystin, Johnny Cl, John SA, Hiroe FR, Chloe H
Dinner: Sayo, Grace, Ruthy (birthday girl), Mandy Cl, Kaori SA, Taylor FR, Hatha & Chelsea H
Flow of Business, Cuts and Ticket Times:
It was definitely a lot busier then I expected. Lunch felt more like a Saturday. Filled up quickly and stayed busy until about 1. Never went on much of a wait. Just a steady flow of tables. Business fell off the last hour, and we only had a few tables come in for the last 30 minutes. I was expecting a later pop, but never came. We could have easily broken $3000 if the last hour would have been as busy as the first 2.
Dinner just felt like a normal Monday. Had a normal happy hour crowd. Filled up by 6, and had a steady 20-30 minute wait going. It dies off a bit a little after 7, and then filled up again. Stayed pretty much full until 915, and then went 2 on and cut the host. The kitchen pop came early, but they handled it well despite not having an expo. The Sushi Bar got hit pretty hard around 830, but handled it well. Had some long ticket times, but most guests were understanding. Ruthy had 1 table that only ordered rolls, and I'm pretty sure they were convinced that she had forgot about them, but I delivered their food and explained the situation. They were understanding. Not much else to report.
Specials:
3 Staff members that stood out (why/how):
-The staff in general is looking pretty worn out all around. All departments have been short staffed, and it's definitely starting to show. There was a point tonight where I looked around, and pretty much every staff member had a complete look of exhaustion on their face. The employee party can't come soon enough. We do have 3 new FOH members that should add a little relief for the servers. I re-posted Sushi Bar ad on Poached. It had expired on Saturday. Hope we can get some fresh energy in here soon.
Any VIP's in?
Comps& Void Detail:
-We had a few mis-rings and mis-communications at dinner. We were able to reuse most, and the left overs kitchen saved for their employee meals so no extra comps were necessary.
R&M needs:
Sushi Bar Ichi-ban top cooler is not working. I will call Hill Refrigeration in the morning.
86'd items/ need more:
We have nothing to compare a July 4th to. The Projected sales are based on the average of Mondays in June. Last year's Monday sales were on July 6th.
LY Lunch Sales: $2355
Projected Sales : $1848 (+$507)
TY Lunch Sales: $2355
+/- : +$294, +$365
Lunch Covers: 137
Avg PPA: $17.19
LY Dinner Sales: $4985
Projected Sales : $4635 (+$715)
TY Dinner Sales: $5350
+/- : +$365, +7%
Dinner Covers: 195
Avg PPA: $27.44
Previous Days Labor: 15%
Previous Days Comps: 3%
Controllable Comps: 3.13%
Weather: Hot & Sunny
Special events?: July 4th
Who worked:
Lunch: Sayo, Kelly, Krystin, Johnny Cl, John SA, Hiroe FR, Chloe H
Dinner: Sayo, Grace, Ruthy (birthday girl), Mandy Cl, Kaori SA, Taylor FR, Hatha & Chelsea H
Flow of Business, Cuts and Ticket Times:
It was definitely a lot busier then I expected. Lunch felt more like a Saturday. Filled up quickly and stayed busy until about 1. Never went on much of a wait. Just a steady flow of tables. Business fell off the last hour, and we only had a few tables come in for the last 30 minutes. I was expecting a later pop, but never came. We could have easily broken $3000 if the last hour would have been as busy as the first 2.
Dinner just felt like a normal Monday. Had a normal happy hour crowd. Filled up by 6, and had a steady 20-30 minute wait going. It dies off a bit a little after 7, and then filled up again. Stayed pretty much full until 915, and then went 2 on and cut the host. The kitchen pop came early, but they handled it well despite not having an expo. The Sushi Bar got hit pretty hard around 830, but handled it well. Had some long ticket times, but most guests were understanding. Ruthy had 1 table that only ordered rolls, and I'm pretty sure they were convinced that she had forgot about them, but I delivered their food and explained the situation. They were understanding. Not much else to report.
Specials:
3 Staff members that stood out (why/how):
-The staff in general is looking pretty worn out all around. All departments have been short staffed, and it's definitely starting to show. There was a point tonight where I looked around, and pretty much every staff member had a complete look of exhaustion on their face. The employee party can't come soon enough. We do have 3 new FOH members that should add a little relief for the servers. I re-posted Sushi Bar ad on Poached. It had expired on Saturday. Hope we can get some fresh energy in here soon.
Any VIP's in?
Comps& Void Detail:
-We had a few mis-rings and mis-communications at dinner. We were able to reuse most, and the left overs kitchen saved for their employee meals so no extra comps were necessary.
R&M needs:
Sushi Bar Ichi-ban top cooler is not working. I will call Hill Refrigeration in the morning.
86'd items/ need more:
Sunday, July 3, 2016
7/3/16 PM recap
Written By: Dusten
LY Dinner Sales: 2903
Projected Sales :4453
TY Dinner Sales: 6656
+/- : 104% increase over LY and over PS by 2203
Dinner Covers: 214
Avg PPA: 31.10
Weather: high 90's
Special events?: 4th Weekend
Who worked: Krystin, Lindsey, Ruthy, Clair CL, Tori & Chelsea Host, John SA, Hiroe FR
Flow of Business, Cuts and Ticket Times: Busy from the get go. We filled up by 6pm and went on a wait throughout the night. I cut everyone but Clair at 5 minutes to close. Sushi bar got hit hard all night. We opted for pizza for makanai. Sushi ticket times were high, but most everyone was patient and understanding. Lots of lingering tables pushed the wait time up to 90 minutes- which some folks walking in didn't care to wait that long. The list died out towards the end and we got the last few tables sat before 10pm.
I notice lots of times that employee food gets made before tables that wait a long time for their food. I don't think it is best to wait until after last call to make employee food, but at the very least can we stop production on most if not all employee food when new customer tickets are coming in. I think it will make getting last call done much easier and more quickly if customers have all the food they ordered sooner,
Specials: 17 japanese uni, 21 snow crab, 16 hirame
3 Staff members that stood out (why/how): Everyone was fairly frantic on the floor with only 4 servers on a holiday weekend, but Ruthy seemed to have the hardest time. At one point she forgot to bring a table's hot sake. She says they didn't mention it to her until the end of their meal. She went into a seemingly insincere tirade of excuses and offered them the hot sake for free or a dessert for free. They left her a $1 tip on $34. Another table left her $2 as a tip. That table asked her for a taiyaki after we did last call. I wouldn't say these instances are completely controllable but her handling of the situation could be more professional. Her insincerity for her mistakes is her biggest downfall. Everyone forgets or doesn't communicate every minuscule detail at every table, but the handling of those mistakes can make or break the guest experience.
Mr. Tran loves to break down the rice cooker right in the pathway of the server station/sushi bar. I have personally asked him not to do this and Spencer has too. When we are trying to close down the restaurant and bring the last few items out to tables it is really difficult with him standing directly in the way of everyone else that is still working.
Had a sales contest on Sake. Lindsey took it away and the prize of the last full La Marca bottle.
Any VIP's in? Some regulars, Real Estate Ben. Yellow jacket bartender.
Comps& Void Detail: bday taiyaki and camembert
void miso wasnt made,
2 sake toro nigiri guest changed mind
R&M needs: The A/C struggles to keep up during the hottest part of the evening. I know the pavement reflects the heat from the afternoon for a couple of hours. I just wonder if there is a way to combat that. Maybe a reflective tint on the windows.
Saw a large rat outside on the patio about 45 minutes after opening. HE seemed disoriented and appeared to be running for the faucet. Leary says this could be because it may have eaten some of the poison. Hopefully that is the case.
86'd items/ need more: More pint glasses. We have been running out during the busier shifts.
LY Dinner Sales: 2903
Projected Sales :4453
TY Dinner Sales: 6656
+/- : 104% increase over LY and over PS by 2203
Dinner Covers: 214
Avg PPA: 31.10
Weather: high 90's
Special events?: 4th Weekend
Who worked: Krystin, Lindsey, Ruthy, Clair CL, Tori & Chelsea Host, John SA, Hiroe FR
Flow of Business, Cuts and Ticket Times: Busy from the get go. We filled up by 6pm and went on a wait throughout the night. I cut everyone but Clair at 5 minutes to close. Sushi bar got hit hard all night. We opted for pizza for makanai. Sushi ticket times were high, but most everyone was patient and understanding. Lots of lingering tables pushed the wait time up to 90 minutes- which some folks walking in didn't care to wait that long. The list died out towards the end and we got the last few tables sat before 10pm.
I notice lots of times that employee food gets made before tables that wait a long time for their food. I don't think it is best to wait until after last call to make employee food, but at the very least can we stop production on most if not all employee food when new customer tickets are coming in. I think it will make getting last call done much easier and more quickly if customers have all the food they ordered sooner,
Specials: 17 japanese uni, 21 snow crab, 16 hirame
3 Staff members that stood out (why/how): Everyone was fairly frantic on the floor with only 4 servers on a holiday weekend, but Ruthy seemed to have the hardest time. At one point she forgot to bring a table's hot sake. She says they didn't mention it to her until the end of their meal. She went into a seemingly insincere tirade of excuses and offered them the hot sake for free or a dessert for free. They left her a $1 tip on $34. Another table left her $2 as a tip. That table asked her for a taiyaki after we did last call. I wouldn't say these instances are completely controllable but her handling of the situation could be more professional. Her insincerity for her mistakes is her biggest downfall. Everyone forgets or doesn't communicate every minuscule detail at every table, but the handling of those mistakes can make or break the guest experience.
Mr. Tran loves to break down the rice cooker right in the pathway of the server station/sushi bar. I have personally asked him not to do this and Spencer has too. When we are trying to close down the restaurant and bring the last few items out to tables it is really difficult with him standing directly in the way of everyone else that is still working.
Had a sales contest on Sake. Lindsey took it away and the prize of the last full La Marca bottle.
Any VIP's in? Some regulars, Real Estate Ben. Yellow jacket bartender.
Comps& Void Detail: bday taiyaki and camembert
void miso wasnt made,
2 sake toro nigiri guest changed mind
R&M needs: The A/C struggles to keep up during the hottest part of the evening. I know the pavement reflects the heat from the afternoon for a couple of hours. I just wonder if there is a way to combat that. Maybe a reflective tint on the windows.
Saw a large rat outside on the patio about 45 minutes after opening. HE seemed disoriented and appeared to be running for the faucet. Leary says this could be because it may have eaten some of the poison. Hopefully that is the case.
86'd items/ need more: More pint glasses. We have been running out during the busier shifts.
Sunday AM Recap 7/3/16
Written By: Leary
LY Lunch Sales: $2903
Projected Sales : $3018 (-$762)
TY Lunch Sales: 2256
+/- : -22%, -$646.70
Lunch Covers: 121
Avg PPA: $18.65
Previous Days Labor: 16%
Previous Days Comps: 3.34%
Controllable Comps: 0%
Weather: Overcast and in the 80s to start, but the clouds burned off and got up to the high 90s by the end of the shift.
Special events?: 4th of July weekend
Who worked:
Krystin, Ruthy, Grace, Mandy Cl, John SA, Chelsea H, Taylor FR
Flow of Business, Cuts and Ticket Times:
Not much to report today. It was a decent start. Most of the tables sat by noon, but the sushi bar never filled up. Had 1 6-top in the party room. Never went on a wait. Just a steady flow until around 130. Went 3 on on at 130. Was expecting our normal late Sunday pop, but it never happened.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
-DNL Miso Ramen
R&M needs:
-I got a chain for the dumpster gate. Lets make sure to keep the gate always closed.
-New scrub brushes and plungers for the bathroom
86'd items/ need more:
LY Lunch Sales: $2903
Projected Sales : $3018 (-$762)
TY Lunch Sales: 2256
+/- : -22%, -$646.70
Lunch Covers: 121
Avg PPA: $18.65
Previous Days Labor: 16%
Previous Days Comps: 3.34%
Controllable Comps: 0%
Weather: Overcast and in the 80s to start, but the clouds burned off and got up to the high 90s by the end of the shift.
Special events?: 4th of July weekend
Who worked:
Krystin, Ruthy, Grace, Mandy Cl, John SA, Chelsea H, Taylor FR
Flow of Business, Cuts and Ticket Times:
Not much to report today. It was a decent start. Most of the tables sat by noon, but the sushi bar never filled up. Had 1 6-top in the party room. Never went on a wait. Just a steady flow until around 130. Went 3 on on at 130. Was expecting our normal late Sunday pop, but it never happened.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
-DNL Miso Ramen
R&M needs:
-I got a chain for the dumpster gate. Lets make sure to keep the gate always closed.
-New scrub brushes and plungers for the bathroom
86'd items/ need more:
Daily Recap 7/2/16 PM
Written By: Chelsea
LY Dinner Sales: closed for 4th of July
Projected Sales : $7940
TY Dinner Sales: $7287
+/- : $653 under PS
Dinner Covers: 260
Avg PPA: $28.03
Weather: Hot and humid
Special events?: 4th of July weekend, RTX convention
Who worked: Sayo, Kelly, Sophia covered for Mandy/Krystin, Ruthy, Dusten CL and Grace CT. Tori and John H, Kaori SA, Hiroe FR.
Flow of Business, Cuts and Ticket Times:
Pretty steady start, full by 5:45. Around 4 pm I took a reservation for the party room from 5:30-7 for a birthday sob story, but when we called to confirm, they picked up and cancelled, didn't charge them since it was so last minute. The wait stayed under an hour until about 7:30 and stayed that long until 10 and then we were off the wait by 10:30. Cut Sophia at 10:15 and the CT as well, cut first host and Kelly at 10:35, cut Sayo at 10:40.
There was a 7pm reservation in the party room, they called and said that they were running late and would be in at 7:30. This was ok'd because there wasn't a 9pm reso. However, then 3 of the party showed up around 7:35 and the hosts were unable to find them as 7:45 rolled around. Called the number on the reso multiple times to no answer, and the 3 of the party were nowhere to be found, so the hosts moved on to the next party on the list. At 7:50 the other half of the party room showed up, irritated that the room had been given up. I stated our policy, and reminded them that the policies had been laid out when the reservation was booked and that we did everything we could to find them. I let them know we would try to seat them as quickly as possible, but they walked away. Hosts called them when there was space, but they had moved on to another restaurant. (I haven't charged the card yet, wasn't sure if/when to do so.) This stress flustered John, and he stayed a little upset about it after they walked out. This slowed down the hosts getting people seated, so I tried to help them get back in the groove. This delay put a couple tables behind their quoted time, but everything started flowing again once they got back in to it. Several large tables later in the evening, a couple 6 tops and then a 9 top at 9:15 in the party room.
Specials:
Shishito Peppers - 18
Salmon Katsu - 4
Japanese Uni - 4
Snow Crab - 26
Hirame + Ankimo - 21
3 Staff members that stood out (why/how):
John gets easily stressed/flustered in difficult situations. Sophia and others tried to keep him moving and smiling after the reso incident, but it took a couple reminders. He also needs to be reminded to stop/ask to check out when closing. He rushed out when he was "done," and I didn't question him because he was still in a bad mood and I was checking out the servers. However, I checked the host stand shortly afterward, and there were no kids' chopsticks made, soy sauce dishes not stocked, and the patio fans were still on.
Sophia got a great/interesting compliment, table B5 noticed that we usually have really cohesive/well arranged teams scheduled together, they praised management for hiring and scheduling great teams that work well together and make everything flow smoothly. Woohoo! Also, she was a great team player tonight. keeping everyone positive through the wacky rushes/large tables.
The sickness still seems to be floating around, but hopefully fading out soon. Opening servers both had bike/car tire problems on the way in, but were both under 5 mins late and Sophia had already prepared the ginger/wasabi dishes so opening was fine.
At one point, a few of the servers were irritated by disorganization in the dish pit, but it was cleared up and dishes kept coming/going smoothly.
Any VIP's in? Shawn Cirkiel of Bullfight/Parkside
Comps& Void Detail: Emp day off + Kome bucks for Chloe, 3-4 Kome Promo bucks, meal for Grace for filling in, a few voids for 86's: seaweed salad, Snow Maiden, Shishito, Tamago. One void for Ruthy when she misheard 2 edamame instead of 1, voided one Summertime roll for Sayo that took too long, table wanted to leave before it had been made. Handful of accidental double rings.
R&M needs:
86'd items/ need more: Soft serve cones, tamago, many beverages!
LY Dinner Sales: closed for 4th of July
Projected Sales : $7940
TY Dinner Sales: $7287
+/- : $653 under PS
Dinner Covers: 260
Avg PPA: $28.03
Weather: Hot and humid
Special events?: 4th of July weekend, RTX convention
Who worked: Sayo, Kelly, Sophia covered for Mandy/Krystin, Ruthy, Dusten CL and Grace CT. Tori and John H, Kaori SA, Hiroe FR.
Flow of Business, Cuts and Ticket Times:
Pretty steady start, full by 5:45. Around 4 pm I took a reservation for the party room from 5:30-7 for a birthday sob story, but when we called to confirm, they picked up and cancelled, didn't charge them since it was so last minute. The wait stayed under an hour until about 7:30 and stayed that long until 10 and then we were off the wait by 10:30. Cut Sophia at 10:15 and the CT as well, cut first host and Kelly at 10:35, cut Sayo at 10:40.
There was a 7pm reservation in the party room, they called and said that they were running late and would be in at 7:30. This was ok'd because there wasn't a 9pm reso. However, then 3 of the party showed up around 7:35 and the hosts were unable to find them as 7:45 rolled around. Called the number on the reso multiple times to no answer, and the 3 of the party were nowhere to be found, so the hosts moved on to the next party on the list. At 7:50 the other half of the party room showed up, irritated that the room had been given up. I stated our policy, and reminded them that the policies had been laid out when the reservation was booked and that we did everything we could to find them. I let them know we would try to seat them as quickly as possible, but they walked away. Hosts called them when there was space, but they had moved on to another restaurant. (I haven't charged the card yet, wasn't sure if/when to do so.) This stress flustered John, and he stayed a little upset about it after they walked out. This slowed down the hosts getting people seated, so I tried to help them get back in the groove. This delay put a couple tables behind their quoted time, but everything started flowing again once they got back in to it. Several large tables later in the evening, a couple 6 tops and then a 9 top at 9:15 in the party room.
Specials:
Shishito Peppers - 18
Salmon Katsu - 4
Japanese Uni - 4
Snow Crab - 26
Hirame + Ankimo - 21
3 Staff members that stood out (why/how):
John gets easily stressed/flustered in difficult situations. Sophia and others tried to keep him moving and smiling after the reso incident, but it took a couple reminders. He also needs to be reminded to stop/ask to check out when closing. He rushed out when he was "done," and I didn't question him because he was still in a bad mood and I was checking out the servers. However, I checked the host stand shortly afterward, and there were no kids' chopsticks made, soy sauce dishes not stocked, and the patio fans were still on.
Sophia got a great/interesting compliment, table B5 noticed that we usually have really cohesive/well arranged teams scheduled together, they praised management for hiring and scheduling great teams that work well together and make everything flow smoothly. Woohoo! Also, she was a great team player tonight. keeping everyone positive through the wacky rushes/large tables.
The sickness still seems to be floating around, but hopefully fading out soon. Opening servers both had bike/car tire problems on the way in, but were both under 5 mins late and Sophia had already prepared the ginger/wasabi dishes so opening was fine.
At one point, a few of the servers were irritated by disorganization in the dish pit, but it was cleared up and dishes kept coming/going smoothly.
Any VIP's in? Shawn Cirkiel of Bullfight/Parkside
Comps& Void Detail: Emp day off + Kome bucks for Chloe, 3-4 Kome Promo bucks, meal for Grace for filling in, a few voids for 86's: seaweed salad, Snow Maiden, Shishito, Tamago. One void for Ruthy when she misheard 2 edamame instead of 1, voided one Summertime roll for Sayo that took too long, table wanted to leave before it had been made. Handful of accidental double rings.
R&M needs:
86'd items/ need more: Soft serve cones, tamago, many beverages!
Saturday, July 2, 2016
7/2/16 Saturday Lunch Recap
Written By: Dusten
LY Lunch Sales: NA
Projected Sales : 3104.
TY Lunch Sales: 2408
+/- : short PS by $696
Lunch Covers: 142
Avg PPA:
Previous Days Labor: 13%
Previous Days Comps: 3.56%
Controllable Comps: 6.57%
Weather: mid 90's sunny
Special events?: July 4th weekend
Who worked: Lindsey, Krystin, Sophia, Johnny CL, Will SA, Hiroe FR and Hatha Hosting
Flow of Business, Cuts and Ticket Times: Lucnh was steady but not crazy busy at all. We had several larger paries walk in and all of our reservations showede as well. Table fliiping was at a good pace, so no one had to wait for very long at all. No issues with ticket times that I know of. I cut Lindsey at 1:45pm, Krystin at 2:15pm and Sophia at 2:45pm
*There were a few invoiced dated for July that I entered into the June P&L. There isn't a July spreadsheet yet and I don't really know how to do that. I kept them all together so hopefully it is just a matter of copying and pasting them.
Specials:
3 Staff members that stood out (why/how): The sickness of the servers continues. Lindsey got Sayo to pick up her shift tonight. Mandy got Krystin who got Sophia to pick up her shift as well. Mandy says she is too sick to even leave the house and Lindsey was visibly suffering. We used to have emergen-C's in the office. Perhaps it would be a good idea to get more?
Hatha semed to do well. She isn't the most proactive about getting the party room set up, but with only one host I wanted to keep her at the stand as much as possible anyways. She did mention a willingness to work more- full time even. That would maybe be something to talk with her about more. We can totally steal her from Contigo. Just sayin'.
Kalynn's last shift. She will be missed.
Any VIP's in? A couple tables of regulars, but not too many familiar faces.
Comps& Void Detail: voided 3 tanin bune- 86'd
R&M needs:
86'd items/ need more:
LY Lunch Sales: NA
Projected Sales : 3104.
TY Lunch Sales: 2408
+/- : short PS by $696
Lunch Covers: 142
Avg PPA:
Previous Days Labor: 13%
Previous Days Comps: 3.56%
Controllable Comps: 6.57%
Weather: mid 90's sunny
Special events?: July 4th weekend
Who worked: Lindsey, Krystin, Sophia, Johnny CL, Will SA, Hiroe FR and Hatha Hosting
Flow of Business, Cuts and Ticket Times: Lucnh was steady but not crazy busy at all. We had several larger paries walk in and all of our reservations showede as well. Table fliiping was at a good pace, so no one had to wait for very long at all. No issues with ticket times that I know of. I cut Lindsey at 1:45pm, Krystin at 2:15pm and Sophia at 2:45pm
*There were a few invoiced dated for July that I entered into the June P&L. There isn't a July spreadsheet yet and I don't really know how to do that. I kept them all together so hopefully it is just a matter of copying and pasting them.
Specials:
3 Staff members that stood out (why/how): The sickness of the servers continues. Lindsey got Sayo to pick up her shift tonight. Mandy got Krystin who got Sophia to pick up her shift as well. Mandy says she is too sick to even leave the house and Lindsey was visibly suffering. We used to have emergen-C's in the office. Perhaps it would be a good idea to get more?
Hatha semed to do well. She isn't the most proactive about getting the party room set up, but with only one host I wanted to keep her at the stand as much as possible anyways. She did mention a willingness to work more- full time even. That would maybe be something to talk with her about more. We can totally steal her from Contigo. Just sayin'.
Kalynn's last shift. She will be missed.
Any VIP's in? A couple tables of regulars, but not too many familiar faces.
Comps& Void Detail: voided 3 tanin bune- 86'd
R&M needs:
86'd items/ need more:
Friday Recap 7/1/16
Written By: Leary
LY Lunch Sales: $2823
Projected Sales : $2203
TY Lunch Sales: $2161
+/- : -$662, -23%
Lunch Covers: 115
Avg PPA: $18.79
LY Dinner Sales: $7698
Projected Sales : $7331
TY Dinner Sales: $6710.15
+/- : -$987, -13%
Dinner Covers: 240
Avg PPA: $27.96
Previous Days Labor: 22% (meeting)
Previous Days Comps: 5.82%
Controllable Comps: 4.31%
Weather: Really hot and sunny. My car said 103 degrees around 3pm.
Special events?: 4th of July weekend
Who worked:
Lunch: Mandy, Sayo, Grace, Clair Cl, Kelly H, Taylor FR, Will SA
Dinner: Johnny, Ruthy, Krystin, Sophia, Dusten Cl, Will SA, Taylor FR
Flow of Business, Cuts and Ticket Times:
Lunch was steady, but never went on much of a wait. Started slowing down by 115. Went 2 on at 130. Tickets were mostly good. A couple of longer tickets from the sushi, but the tables were were fine. Its the time of the year where everyone orders a sushi lunch. When winter comes it'll be the same with ramen.
So happy to walk in and have our credit cards up and running again. Spent most of the day itemizing and adjusting credit card slips from last night. All tabs from last night have been processed, and checkout spreadsheet has been updated.
Started off like a normal Friday. A slow trickle for the first 30 minutes, and then people pouring for the next. We were on a wait by 6, and hit an hour wait by 630. The wait came down a little by 730, but held at 30-45 minutes most of the night. Several 5-tops, a couple 6-tops, and a 7-top kept quote times challenging, but Chloe did a great job. Eased off the wait by 945. Cut the cocktail, and went 3 on. It stayed pretty mellow so went 2 on at 1015. Only a few tables came in the last hour. Ticket times were pretty solid except a few tickets.
Did have a couple of 45 minute rolls. The only table that bothered were the young girls at table 20, but they were ok once they got their food. They were a bit cold and strange. I went to the table at the end of their meal to ask if everything tasted ok, did Krystin take good care of them, and would they like to see a dessert menu. They were pretty unresponsive. A couple of them said yes, yes, no.
Had a pretty unfortunate issue with a tree roach crawling high on the wall at B8. The table there freaked out a bit and quickly moved to B7. Lucky it was toward the end of the night, and there were a only a couple of tables in the back Bs. I grabbed a napkin and just grabbed it as discretely as I could. I apologized to B7, and told them (loud enough for the other tables in the Bs to hear) that we do all the normal pest control, and building maintenance to prevent these things. I also said it's not a common occurrence, but the building was older and they often get in through the front door due to so much foot traffic. They were actually kind of upset that I killed it, and said they just didn't want it to fly at them.
Specials:
Japanese Uni- 7
Snow Crab- 11
Hirame- 2
3 Staff members that stood out (why/how):
-Chloe did a great job hosting solo tonight. Kelly was cock tailing and pretty much acting as a second host with all of her down. Ruthy & Krystin were also helping out quite a bit with their down. I was constantly helping them as well, but with the teamwork it allow me not to be stuck at the host stand the whole night.
Any VIP's in?
Comps& Void Detail:
-Server Misring- Ruthy thought her table asked for a pearl snap, but they wanted a peacemaker
-Voided a couple of misrings
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2823
Projected Sales : $2203
TY Lunch Sales: $2161
+/- : -$662, -23%
Lunch Covers: 115
Avg PPA: $18.79
LY Dinner Sales: $7698
Projected Sales : $7331
TY Dinner Sales: $6710.15
+/- : -$987, -13%
Dinner Covers: 240
Avg PPA: $27.96
Previous Days Labor: 22% (meeting)
Previous Days Comps: 5.82%
Controllable Comps: 4.31%
Weather: Really hot and sunny. My car said 103 degrees around 3pm.
Special events?: 4th of July weekend
Who worked:
Lunch: Mandy, Sayo, Grace, Clair Cl, Kelly H, Taylor FR, Will SA
Dinner: Johnny, Ruthy, Krystin, Sophia, Dusten Cl, Will SA, Taylor FR
Flow of Business, Cuts and Ticket Times:
Lunch was steady, but never went on much of a wait. Started slowing down by 115. Went 2 on at 130. Tickets were mostly good. A couple of longer tickets from the sushi, but the tables were were fine. Its the time of the year where everyone orders a sushi lunch. When winter comes it'll be the same with ramen.
So happy to walk in and have our credit cards up and running again. Spent most of the day itemizing and adjusting credit card slips from last night. All tabs from last night have been processed, and checkout spreadsheet has been updated.
Started off like a normal Friday. A slow trickle for the first 30 minutes, and then people pouring for the next. We were on a wait by 6, and hit an hour wait by 630. The wait came down a little by 730, but held at 30-45 minutes most of the night. Several 5-tops, a couple 6-tops, and a 7-top kept quote times challenging, but Chloe did a great job. Eased off the wait by 945. Cut the cocktail, and went 3 on. It stayed pretty mellow so went 2 on at 1015. Only a few tables came in the last hour. Ticket times were pretty solid except a few tickets.
Did have a couple of 45 minute rolls. The only table that bothered were the young girls at table 20, but they were ok once they got their food. They were a bit cold and strange. I went to the table at the end of their meal to ask if everything tasted ok, did Krystin take good care of them, and would they like to see a dessert menu. They were pretty unresponsive. A couple of them said yes, yes, no.
Had a pretty unfortunate issue with a tree roach crawling high on the wall at B8. The table there freaked out a bit and quickly moved to B7. Lucky it was toward the end of the night, and there were a only a couple of tables in the back Bs. I grabbed a napkin and just grabbed it as discretely as I could. I apologized to B7, and told them (loud enough for the other tables in the Bs to hear) that we do all the normal pest control, and building maintenance to prevent these things. I also said it's not a common occurrence, but the building was older and they often get in through the front door due to so much foot traffic. They were actually kind of upset that I killed it, and said they just didn't want it to fly at them.
Specials:
Japanese Uni- 7
Snow Crab- 11
Hirame- 2
3 Staff members that stood out (why/how):
-Chloe did a great job hosting solo tonight. Kelly was cock tailing and pretty much acting as a second host with all of her down. Ruthy & Krystin were also helping out quite a bit with their down. I was constantly helping them as well, but with the teamwork it allow me not to be stuck at the host stand the whole night.
Any VIP's in?
Comps& Void Detail:
-Server Misring- Ruthy thought her table asked for a pearl snap, but they wanted a peacemaker
-Voided a couple of misrings
R&M needs:
86'd items/ need more:
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