Written By: Samara
LY Lunch Sales: $1753
Projected Sales : $1880.40
TY Lunch Sales: $2030
+/- : +16% over LY & +$149.60 over PS
Lunch Covers: 113
Avg PPA: $17.96
LY Dinner Sales: $3323
Projected Sales : $5123.24
TY Dinner Sales: $4336
+/- : +30% over LY &
Dinner Covers: 175
Avg PPA: $24.78
Previous Days Labor: 17%
Previous Days Comps: 6.97%
Controllable Comps: 0%!
Weather: 90's during the day, 80's at night
Special events?: My last work day with Kalynn and Dangerfield
Who worked: LUNCH- Krystin, Lindsey, Kelly, Sayo (CL), Will (SA), Taylor (FR), I hosted again
DINNER-Krystin, Lindsey, Mandy, Ruthy, Clair (CL), Chloe & Miriam (H), John (SA), Hiroe (FR)
Flow of Business, Cuts and Ticket Times: Lunch was busy. Filled up around 12:30 and had a small wait of 15-20 minutes until about 2pm. I cut Krystin at 2pm, Lindsey at 2:30pm, and Kelly at 2:45pm. No long ticket times or customer issue. I helped Will out a bunch since 3 or 4 tables would get up at the same time throughout the shift.
Dinner was quite busy and the staff that worked tonight were ON IT. Not a single void or misring. Great communication and team work. On a wait by 7, which great to 45 minutes to 1 hour around 8. It slowly petered off...I cut Krystin at 8:45, Lindsey at 9:05, and Mandy at 9:30. Let Ruthy and Clair close it down since there were a couple of tables at the end.
Can we discuss our wings for a moment? At least once a month I'm dealing with our chicken wings being RED at the bone and I'm at a loss of what to do about it. Is it preparation or execution on the line? Is it the quality of our wings? I don't want to point fingers or blame anyone but I'm getting really tired of talking customers and trying to convince people they're NOT eating raw chicken.
When I worked in the kitchen at drink.well, we had wings. Our prep, similar to french fries, was to par-cook them by either baking them or frying them at a low temp and then frying them during service. I've never dealt with what we're dealing with here: that's my two cents.
Specials: Snow Crab 1, Japanese Uni 5
3 Staff members that stood out (why/how): Miriam says she's ready to cocktail, so I'm going to transition her to that role once we have some new, solid hosts.
Kelly and Krystin were both not feeling well. Something is going around...
Any VIP's in? Kenny. Ixchel
Comps& Void Detail:
FNF for Ixchel
FNF for Toshi & Midori's friend
25% recovery (Leary, it was during lunch, do you remember?)
Comped Tori Teba Wings, Kitchen Error
R&M needs: A 12 foot light bulb pack for the kitchen , china markers (can I get access to our AMAZON account so I can start ordering small office supplies?)
86'd items/ need more:
Tuesday, June 21, 2016
Monday, June 20, 2016
Monday 6/20/16
Written By: Samara
LY Lunch Sales: $1505
Projected Sales : $2209.88
TY Lunch Sales: $1660
+/- : 10% over LY & -$549.88 under PS
Lunch Covers: 96
Avg PPA: $17.29
LY Dinner Sales: $3997
Projected Sales : $4789.56
TY Dinner Sales: $4128
+/- : +3% over LY & -$661.56
Dinner Covers: 170
Avg PPA: $24.28
Previous Days Labor: 26.06%
Previous Days Comps: 4.74%
Controllable Comps: 1.31%
Weather: 90's and sunny
Special events?: First Day of Summer
Who worked: LUNCH- Krystin, Sayo, Clair, Mandy (CL), Will (SA), Hiroe (FR), I hosted
DINNER- Sayo, Clair, Grace, Ruthy, Camacho (CL), Will (SA), John (FR), Chelsea hosted and I helped
Flow of Business, Cuts and Ticket Times: Rather mellow Monday. Never full or on a wait. I cut Krystin at 12:45pm, Clair at 1:15, and Sayo at 1:40. No long ticket times or customer issue.
Dinner was steady but I wouldn't say busy. Picked up around 7 when we went on a wait. Had a small wait of 20-30 minutes until about 9pm. Servers were complaining of long ticket times from both the kitchen and the sushi bar. The kitchen was slammed at one point and really pushed through. Sushi bar was training Lee on Zero Ban and Steve on San Ban. Rolls were hitting 30-40 minutes. Spoke to a couple tables and they seemed rather miffed that their food was taking so long and didn't care that it was because someone training. Fair enough.
I cut Sayo at 9, Clair at 9:15, Grace at 9:30, and Ruthy at 9:45.
3 Staff members that stood out (why/how): Caught Kumi on her phone. Gave her a warning.
Need to work with Will about his attention to detail. He's pretty sloppy at completely re setting tables. I also notices a hole in the back of his jeans. He said it was his only pair and I told him he could easily buy a pair of jeans for $10 or less. PLEASE: add dress code standards to the pre shift notes.
Any VIP's in? Had two women first time diners who said they came in because of the feature in this month's Tribeza. They raved about Sayo's service and are coming back for dinner.
Comps& Void Detail:
-Employee Day Off for Pauline
-Training meal for Chelsea
-Employee Kome Bucks for Grace
-Promo Kome Bucks
-4 SIN
R&M needs:
86'd items/ need more:
LY Lunch Sales: $1505
Projected Sales : $2209.88
TY Lunch Sales: $1660
+/- : 10% over LY & -$549.88 under PS
Lunch Covers: 96
Avg PPA: $17.29
LY Dinner Sales: $3997
Projected Sales : $4789.56
TY Dinner Sales: $4128
+/- : +3% over LY & -$661.56
Dinner Covers: 170
Avg PPA: $24.28
Previous Days Labor: 26.06%
Previous Days Comps: 4.74%
Controllable Comps: 1.31%
Weather: 90's and sunny
Special events?: First Day of Summer
Who worked: LUNCH- Krystin, Sayo, Clair, Mandy (CL), Will (SA), Hiroe (FR), I hosted
DINNER- Sayo, Clair, Grace, Ruthy, Camacho (CL), Will (SA), John (FR), Chelsea hosted and I helped
Flow of Business, Cuts and Ticket Times: Rather mellow Monday. Never full or on a wait. I cut Krystin at 12:45pm, Clair at 1:15, and Sayo at 1:40. No long ticket times or customer issue.
Dinner was steady but I wouldn't say busy. Picked up around 7 when we went on a wait. Had a small wait of 20-30 minutes until about 9pm. Servers were complaining of long ticket times from both the kitchen and the sushi bar. The kitchen was slammed at one point and really pushed through. Sushi bar was training Lee on Zero Ban and Steve on San Ban. Rolls were hitting 30-40 minutes. Spoke to a couple tables and they seemed rather miffed that their food was taking so long and didn't care that it was because someone training. Fair enough.
I cut Sayo at 9, Clair at 9:15, Grace at 9:30, and Ruthy at 9:45.
3 Staff members that stood out (why/how): Caught Kumi on her phone. Gave her a warning.
Need to work with Will about his attention to detail. He's pretty sloppy at completely re setting tables. I also notices a hole in the back of his jeans. He said it was his only pair and I told him he could easily buy a pair of jeans for $10 or less. PLEASE: add dress code standards to the pre shift notes.
Any VIP's in? Had two women first time diners who said they came in because of the feature in this month's Tribeza. They raved about Sayo's service and are coming back for dinner.
Comps& Void Detail:
-Employee Day Off for Pauline
-Training meal for Chelsea
-Employee Kome Bucks for Grace
-Promo Kome Bucks
-4 SIN
R&M needs:
86'd items/ need more:
Sunday 6/16/16 pm recap
Written By: Dusten
LY Dinner Sales: 5366
Projected Sales : 5733.19
TY Dinner Sales: 5730
+/- : 7% over LY and $3.19 short of PS
Dinner Covers: 195
Avg PPA: 29.38
Weather: hotter than a really hot thing
Special events?: Father's Day
Who worked: Mandy, Ruthy, Grace, Clair CL, Hiroe FR, Taylor SA, Chelsea training Victoria to host with Miriam helping.
Flow of Business, Cuts and Ticket Times: we got hit pretty hard at 5:30 and were on wait by 5:45. Things stayed pretty hectic until about 7:30pm. We stayed on a wait until at least 9pm. Lots of 3's and 4's and a few larger parties. We had a reservation made during service at 8pm. Danny brought 6 people with him at the same time an 8 top walk in.we managed to get just about everyone sat under their quote times. I cut Mandy at 9:30pm, Ruthy at 9:45pm and left Grace and Clair to close it down. All things considered it was a fairly smooth shift.
Specials: 7 tsubugai, 22 crab, 16 uni
3 Staff members that stood out (why/how): Josh is pretty volitile at times it seems. I came in to him fussing at Orlando about drying dishes. I asked him what was going on, and he went into a tirade of somewhat genuine concerns, but hiS addressing of Orlando was totally inappropriate. I honestly didn't know what to tell him. He definitely doesn't need to be hassling anyone if there has a problem. We have managers and he isn't one of them. Also for dinner he wanted to order a sashimi sampler. I'm pretty sure employee meals are supposed to be no more than $15. We were out of blue fin tuna anyways. I told him this and he just sighed and asked for a beer instead. At this point noticed that he really looked tweaked out on something. Matt even said he was pretty unruly, and if he wasn't needed as a warm body working he would have sent him home.
This wasn't tonight, but Kelly is still struggling with adherence to the simplest of serving details. She cocktailed Saturday night and poured up two Le Pive roses in champagne flutes. Those women were then sat in my section and asked for another round. I brought them the sparkling rose because of the glasses, not knowing they had the Le Pive. They sent it back. I asked Kelly if she knew which glass the flat rose went in and she said she did, but used the flute for these women. Still have no idea why she used the wrong glass on purpose. Then she starts to pour the sparkling rose that was sent back into the bottle! I asked her how she could be so sure that the women hadn't drank from the glasses she was attempting to recycle and her response was, "Oh. My bad."
Victoria seems to be doing very well. She is sharp and quick. The last few days it seemed like the host weren't doing the 86 and she very professionally and pleasantly went to Toshi and Matt and got the info she needed. It seems silly to be thankful that someone does the job the way it should be done, but considering the aforementioned occurrences it is a relief to say the least. I hope keeps it up.
Grace was about the only one who struggled with the rush tonight. She gets sloppy and tends to slam things around when she is weeded. she eventually found her stride. There was a woman in her section that ordered a coke and then pulled out a flask and made herself a drink. Grace actually took the drink away. From the woman which I thought was pretty funny. Leary reminded me that while it isn't our policy to allow that, we don't stand to get in any trouble for it. Still, I doubt that woman wanted to be charged a corking fee for her flask.
Any VIP's in?Taylor Kirk. Danny and his family. Kazu's roommate I think. Lots of Dads.
Comps& Void Detail: voided a couple sauces that were double rang. Some kome bucks, 3 or 4 cards I think. Employee day off for Danny. Voided a small bottle of Kanbara due to the wrong price ringing up. A bday dessert taiyaki
R&M needs: we have started to put the oshibori in the refrigerator now. Also the peach soft serve seems prone to freezing over.
86'd items/ need more: blue fin tuna, parfait
LY Dinner Sales: 5366
Projected Sales : 5733.19
TY Dinner Sales: 5730
+/- : 7% over LY and $3.19 short of PS
Dinner Covers: 195
Avg PPA: 29.38
Weather: hotter than a really hot thing
Special events?: Father's Day
Who worked: Mandy, Ruthy, Grace, Clair CL, Hiroe FR, Taylor SA, Chelsea training Victoria to host with Miriam helping.
Flow of Business, Cuts and Ticket Times: we got hit pretty hard at 5:30 and were on wait by 5:45. Things stayed pretty hectic until about 7:30pm. We stayed on a wait until at least 9pm. Lots of 3's and 4's and a few larger parties. We had a reservation made during service at 8pm. Danny brought 6 people with him at the same time an 8 top walk in.we managed to get just about everyone sat under their quote times. I cut Mandy at 9:30pm, Ruthy at 9:45pm and left Grace and Clair to close it down. All things considered it was a fairly smooth shift.
Specials: 7 tsubugai, 22 crab, 16 uni
3 Staff members that stood out (why/how): Josh is pretty volitile at times it seems. I came in to him fussing at Orlando about drying dishes. I asked him what was going on, and he went into a tirade of somewhat genuine concerns, but hiS addressing of Orlando was totally inappropriate. I honestly didn't know what to tell him. He definitely doesn't need to be hassling anyone if there has a problem. We have managers and he isn't one of them. Also for dinner he wanted to order a sashimi sampler. I'm pretty sure employee meals are supposed to be no more than $15. We were out of blue fin tuna anyways. I told him this and he just sighed and asked for a beer instead. At this point noticed that he really looked tweaked out on something. Matt even said he was pretty unruly, and if he wasn't needed as a warm body working he would have sent him home.
This wasn't tonight, but Kelly is still struggling with adherence to the simplest of serving details. She cocktailed Saturday night and poured up two Le Pive roses in champagne flutes. Those women were then sat in my section and asked for another round. I brought them the sparkling rose because of the glasses, not knowing they had the Le Pive. They sent it back. I asked Kelly if she knew which glass the flat rose went in and she said she did, but used the flute for these women. Still have no idea why she used the wrong glass on purpose. Then she starts to pour the sparkling rose that was sent back into the bottle! I asked her how she could be so sure that the women hadn't drank from the glasses she was attempting to recycle and her response was, "Oh. My bad."
Victoria seems to be doing very well. She is sharp and quick. The last few days it seemed like the host weren't doing the 86 and she very professionally and pleasantly went to Toshi and Matt and got the info she needed. It seems silly to be thankful that someone does the job the way it should be done, but considering the aforementioned occurrences it is a relief to say the least. I hope keeps it up.
Grace was about the only one who struggled with the rush tonight. She gets sloppy and tends to slam things around when she is weeded. she eventually found her stride. There was a woman in her section that ordered a coke and then pulled out a flask and made herself a drink. Grace actually took the drink away. From the woman which I thought was pretty funny. Leary reminded me that while it isn't our policy to allow that, we don't stand to get in any trouble for it. Still, I doubt that woman wanted to be charged a corking fee for her flask.
Any VIP's in?Taylor Kirk. Danny and his family. Kazu's roommate I think. Lots of Dads.
Comps& Void Detail: voided a couple sauces that were double rang. Some kome bucks, 3 or 4 cards I think. Employee day off for Danny. Voided a small bottle of Kanbara due to the wrong price ringing up. A bday dessert taiyaki
R&M needs: we have started to put the oshibori in the refrigerator now. Also the peach soft serve seems prone to freezing over.
86'd items/ need more: blue fin tuna, parfait
Sunday, June 19, 2016
Sunday AM Recap 6/19/15
Written By: Leary
LY Lunch Sales: $2516.00
Projected Sales : $2776.32 (-$91.02)
TY Lunch Sales: $2685.30
+/- : +7%, +$169.30
Lunch Covers: 146
Avg PPA: $18.39
Previous Days Labor: 19%
Previous Days Comps: 3.74%
Controllable Comps: 0%
Weather: Partially cloudy, hot, and humid
Special events?: Father's Day
Who worked:
Ruthy, Krystin, Lindsey, Mandy Cl, Chelsea H, John SA, Taylor FR
Flow of Business, Cuts and Ticket Times:
It was pretty slow most of the day, but we did get a decent pop of families for the first hour. a few 5 tops, and 6 tops. Had 10 in the party room at noon. It seemed like it was going to be a pretty busy day, but then it just fizzled out. Steady flow between 12-130, and then it just died out around 2. Went 3 on at 2, and 2 on at 230. Cut host at 230. Ticket times were great. Despite the bickering in the kitchen, Matt kept things organized, and they handled the pop of large tables great.
Specials:
3 Staff members that stood out (why/how):
-Taylor & Josh got into during service. Josh was busy, and got a little flustered. Taylor was moving slowly. Josh has a pretty abrasive personality, and Taylor gets pretty defensive. Not a great combo. Walked back to them yelling, and cursing at each other, and I put an end to it immediately. I explained that I expected them to work in a professional and respectful manner. They got into it again at the end of the shift, and Matt put an end to it. I talked to Taylor separately, and talked Matt & Josh at the end of the shift. I told Josh he needs to work on his approach, and Taylor needs to work on taking direction and speed. Hoping to see an improvement in both of them.
-Samara, can you please add "need to increase speed" to both Taylor's and Mandy's eval.
-Update on Josh: I came in tonight to work on Aloha info, and Dusten told me Josh had jumped on Orlando's back in the beginning of the shift about not drying plates. This is pretty disappointing after our talk today. He's right in what he's asking for, but his approach is lacking. He also seems to find employees he feels are below him, and boss/bully them around. He's passionate about the food, but you have to work well with others.
Any VIP's in?
-Leslie
-One of our produce reps
Comps& Void Detail:
- 2 voids for misrings
- Promo kome bucks
-FNF 2 Zatoichi for Leslie
-Had a ticket that was suppose to hold and fire print twice to the sushi bar.
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2516.00
Projected Sales : $2776.32 (-$91.02)
TY Lunch Sales: $2685.30
+/- : +7%, +$169.30
Lunch Covers: 146
Avg PPA: $18.39
Previous Days Labor: 19%
Previous Days Comps: 3.74%
Controllable Comps: 0%
Weather: Partially cloudy, hot, and humid
Special events?: Father's Day
Who worked:
Ruthy, Krystin, Lindsey, Mandy Cl, Chelsea H, John SA, Taylor FR
Flow of Business, Cuts and Ticket Times:
It was pretty slow most of the day, but we did get a decent pop of families for the first hour. a few 5 tops, and 6 tops. Had 10 in the party room at noon. It seemed like it was going to be a pretty busy day, but then it just fizzled out. Steady flow between 12-130, and then it just died out around 2. Went 3 on at 2, and 2 on at 230. Cut host at 230. Ticket times were great. Despite the bickering in the kitchen, Matt kept things organized, and they handled the pop of large tables great.
Specials:
3 Staff members that stood out (why/how):
-Taylor & Josh got into during service. Josh was busy, and got a little flustered. Taylor was moving slowly. Josh has a pretty abrasive personality, and Taylor gets pretty defensive. Not a great combo. Walked back to them yelling, and cursing at each other, and I put an end to it immediately. I explained that I expected them to work in a professional and respectful manner. They got into it again at the end of the shift, and Matt put an end to it. I talked to Taylor separately, and talked Matt & Josh at the end of the shift. I told Josh he needs to work on his approach, and Taylor needs to work on taking direction and speed. Hoping to see an improvement in both of them.
-Samara, can you please add "need to increase speed" to both Taylor's and Mandy's eval.
-Update on Josh: I came in tonight to work on Aloha info, and Dusten told me Josh had jumped on Orlando's back in the beginning of the shift about not drying plates. This is pretty disappointing after our talk today. He's right in what he's asking for, but his approach is lacking. He also seems to find employees he feels are below him, and boss/bully them around. He's passionate about the food, but you have to work well with others.
Any VIP's in?
-Leslie
-One of our produce reps
Comps& Void Detail:
- 2 voids for misrings
- Promo kome bucks
-FNF 2 Zatoichi for Leslie
-Had a ticket that was suppose to hold and fire print twice to the sushi bar.
R&M needs:
86'd items/ need more:
Saturday PM Recap 6/19
Written By: Leary
LY Dinner Sales: $6575
Projected Sales : $7440.72 (+$450.23)
TY Dinner Sales: $7890.95
+/- : +20%, +$1315.95
$10,572 all day, 21% over last year
Dinner Covers: 259
Avg PPA: $30.47
Weather: Hot, humid, and sunny once again
Special events?:
Who worked:
Ruthy, Krystin, Clair, Miho (last day : ( , Dusten Cl, Miriam w/ Tori, JohnSA, Hiroe FR, Kelly Cktl
Flow of Business, Cuts and Ticket Times:
It was an incredibly smooth well paced night. Also seemed so much less stressful with the kitchen printer working. Steady flow for the first hour. Went on a small wait by 7. Had a few tables on the wait here and there until 8. Just a nice steady flow. We did get a pop after 8 and hit a 40 min wait, but it was back down to just a few tables here or there by 915. Stayed full until 1030, and then emptied out. Ticket times were great. Really a great shift. Very few mistakes, and good sales.
Specials:
Japanese Uni-14
Snow Crab-14
Tsubugai- 10
3 Staff members that stood out (why/how):
-Kelly seemed to take our conversation to heart. Came in for her cocktail shift looking well dressed, with dayquil, and sanitizer in here apron that she constantly used. It was a pretty slow shift for her, but she spent her down time helping the host stand and the servers. I think she needs regular coaching to keep her on point, but I'm ok with that. I thanked her for hard work tonight and bought her dinner since she didn't make much money.
-Tori had another solid shift tonight. Chloe had to call out tonight because of a scheduling conflict with the other job, but Miriam running the board things ran really smoothly.
Any VIP's in?
Comps& Void Detail:
-Lots of test voids like all week
-2 Server Misrings
-Training Meals
1 Midnight Sun Remake because the lady was allergic to sunflower seeds and did not read the menu
R&M needs:
-Had the kitchen printer up and running before lunch. No issues the rest of the day.
-We need a padlock for the trailer door. The door lock has become extremely difficult. I'll pick on up tomorrow.
86'd items/ need more:
LY Dinner Sales: $6575
Projected Sales : $7440.72 (+$450.23)
TY Dinner Sales: $7890.95
+/- : +20%, +$1315.95
$10,572 all day, 21% over last year
Dinner Covers: 259
Avg PPA: $30.47
Weather: Hot, humid, and sunny once again
Special events?:
Who worked:
Ruthy, Krystin, Clair, Miho (last day : ( , Dusten Cl, Miriam w/ Tori, JohnSA, Hiroe FR, Kelly Cktl
Flow of Business, Cuts and Ticket Times:
It was an incredibly smooth well paced night. Also seemed so much less stressful with the kitchen printer working. Steady flow for the first hour. Went on a small wait by 7. Had a few tables on the wait here and there until 8. Just a nice steady flow. We did get a pop after 8 and hit a 40 min wait, but it was back down to just a few tables here or there by 915. Stayed full until 1030, and then emptied out. Ticket times were great. Really a great shift. Very few mistakes, and good sales.
Specials:
Japanese Uni-14
Snow Crab-14
Tsubugai- 10
3 Staff members that stood out (why/how):
-Kelly seemed to take our conversation to heart. Came in for her cocktail shift looking well dressed, with dayquil, and sanitizer in here apron that she constantly used. It was a pretty slow shift for her, but she spent her down time helping the host stand and the servers. I think she needs regular coaching to keep her on point, but I'm ok with that. I thanked her for hard work tonight and bought her dinner since she didn't make much money.
-Tori had another solid shift tonight. Chloe had to call out tonight because of a scheduling conflict with the other job, but Miriam running the board things ran really smoothly.
Any VIP's in?
Comps& Void Detail:
-Lots of test voids like all week
-2 Server Misrings
-Training Meals
1 Midnight Sun Remake because the lady was allergic to sunflower seeds and did not read the menu
R&M needs:
-Had the kitchen printer up and running before lunch. No issues the rest of the day.
-We need a padlock for the trailer door. The door lock has become extremely difficult. I'll pick on up tomorrow.
86'd items/ need more:
Saturday, June 18, 2016
Saturday 6/18 AM Recap
Written By: Chelsea (+ Samara)
LY Lunch Sales: $2192
Projected Sales : $2159.92
TY Lunch Sales: $2681
+/- : 22% over LY, $521.08 over PS
Lunch Covers: 166
Avg PPA: $16.15
Previous Days Labor: 16.20%
Previous Days Comps: 3.94%
Controllable Comps: 3.65%
Weather: Hot and sunny!
Special events?: Father's Day Eve.
Who worked: Lindsey, Sayo, Sophia, Jason CL. Chelsea H (+ manager training), Hiroe FR, Taylor SA.
Flow of Business, Cuts and Ticket Times: Slow and steady, only two quick pops that led to a wait, one around 12:30 and another at 2 pm. Cut Lindsey at 1:45 pm, and Sayo and Sophia at 2:40. One long ticket time on sushi - 30 mins for two sushi lunches.
Specials:
3 Staff members that stood out (why/how): Scott cut Matt out of kindness because he was working a double. Kitchen got hit pretty hard around 1:30 so I (Samara) had to expo for a bit, and it stressed Daniel out a bit.
Taylor, spoke to him again about the hole in the back of his pants. Feel free to write him up/send him home if not dressed appropriately again.
Hiroe was very helpful with expoing during the crunch time.
Any VIP's in? Kumi's sister and co. Cole from Cheer Ups,
Comps& Void Detail: One 50% off two sushi lunches because of a long ticket time from sushi bar. Sent Kumi's sister 2 Takoyaki and Cole 3 spicy scallop nigiri.
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2192
Projected Sales : $2159.92
TY Lunch Sales: $2681
+/- : 22% over LY, $521.08 over PS
Lunch Covers: 166
Avg PPA: $16.15
Previous Days Labor: 16.20%
Previous Days Comps: 3.94%
Controllable Comps: 3.65%
Weather: Hot and sunny!
Special events?: Father's Day Eve.
Who worked: Lindsey, Sayo, Sophia, Jason CL. Chelsea H (+ manager training), Hiroe FR, Taylor SA.
Flow of Business, Cuts and Ticket Times: Slow and steady, only two quick pops that led to a wait, one around 12:30 and another at 2 pm. Cut Lindsey at 1:45 pm, and Sayo and Sophia at 2:40. One long ticket time on sushi - 30 mins for two sushi lunches.
Specials:
3 Staff members that stood out (why/how): Scott cut Matt out of kindness because he was working a double. Kitchen got hit pretty hard around 1:30 so I (Samara) had to expo for a bit, and it stressed Daniel out a bit.
Taylor, spoke to him again about the hole in the back of his pants. Feel free to write him up/send him home if not dressed appropriately again.
Hiroe was very helpful with expoing during the crunch time.
Any VIP's in? Kumi's sister and co. Cole from Cheer Ups,
Comps& Void Detail: One 50% off two sushi lunches because of a long ticket time from sushi bar. Sent Kumi's sister 2 Takoyaki and Cole 3 spicy scallop nigiri.
R&M needs:
86'd items/ need more:
Friday AM 6/18/16
Written By: Samara
LY Lunch Sales: $2317
Projected Sales : $2765.52
TY Lunch Sales: $2360
+/- : +2% over LY & -$405.52 under PS
Lunch Covers: 120
Avg PPA: 19.67
Previous Days Labor: 19.87%
Previous Days Comps: 4.17%
Controllable Comps: 3.85%
Weather: 90's and sunny
Special events?: Summer
Who worked: Sayo, Mandy, Camacho, Clair (CL), Chloe & Miriam (H), Taylor (FR), John (SA)
Flow of Business, Cuts and Ticket Times: Steady from start to finish. Small wait between noon and 1:30, that average at about 15-20 minutes. Miriam made a couple of drinks for customers waiting but I don't see the need to schedule two hosts on Friday lunches for right now ---this was originally Elizabeth's suggestion. Cut Chloe at 1, Sayo at 1:15 and kept three on until close since tables consistently walked in up until close. Sushi bar said tickets were hitting 20 minutes but it wasn't noticeable from my end. The kitchen printer went down after blowing a fuse around 1:00 but luckily was being rerouted to the server station.
3 Staff members that stood out (why/how): Solid teamwork by everyone across the board.
I told Taylor he needed a new pair of pants. The ones he has been wearing are getting holes in the back pockets. Adding this to the shift notes as a reminder.
Any VIP's in? none
Comps& Void Detail: couple of misrings
R&M needs: Rodrigo was called out to fix the fence. I called Andy to check out the blown fuse.
86'd items/ need more:
LY Lunch Sales: $2317
Projected Sales : $2765.52
TY Lunch Sales: $2360
+/- : +2% over LY & -$405.52 under PS
Lunch Covers: 120
Avg PPA: 19.67
Previous Days Labor: 19.87%
Previous Days Comps: 4.17%
Controllable Comps: 3.85%
Weather: 90's and sunny
Special events?: Summer
Who worked: Sayo, Mandy, Camacho, Clair (CL), Chloe & Miriam (H), Taylor (FR), John (SA)
Flow of Business, Cuts and Ticket Times: Steady from start to finish. Small wait between noon and 1:30, that average at about 15-20 minutes. Miriam made a couple of drinks for customers waiting but I don't see the need to schedule two hosts on Friday lunches for right now ---this was originally Elizabeth's suggestion. Cut Chloe at 1, Sayo at 1:15 and kept three on until close since tables consistently walked in up until close. Sushi bar said tickets were hitting 20 minutes but it wasn't noticeable from my end. The kitchen printer went down after blowing a fuse around 1:00 but luckily was being rerouted to the server station.
3 Staff members that stood out (why/how): Solid teamwork by everyone across the board.
I told Taylor he needed a new pair of pants. The ones he has been wearing are getting holes in the back pockets. Adding this to the shift notes as a reminder.
Any VIP's in? none
Comps& Void Detail: couple of misrings
R&M needs: Rodrigo was called out to fix the fence. I called Andy to check out the blown fuse.
86'd items/ need more:
Friday PM Recap 6/17/15
Written By: Leary
LY Dinner Sales: $7445
Projected Sales : $7414 (+$239)
TY Dinner Sales: $7656.74
+/- : +$211.74, +3%
Dinner Covers: 254
Avg PPA: $30.14
Weather: Another hot and sunny summer day
Special events?:
Who worked:
Kelly, Ruthy, Lindsey, Krystin, Dusten CL, John SA, Taylor FR, Chloe & Victoria H, Grace Cktl
Flow of Business, Cuts and Ticket Times:
The first hour was pretty mellow. Starting picking up quickly at 6pm. We were on a 45 minute wait by 630, and hit an hour wait by 645. Stayed on a steady 1-1:15 wait until 845. The wait slowed by 930 and we were off by 10. Had a little pop of about 8 tables between 1015-1045, and that was it. Cut first host and cocktail and went 3 on at 10.
Ticket times were solid. Had a couple long ticket times in the kitchen during the biggest pop, but considering they were working with handwritten tickets all night they did a great job.
Specials:
Japanese Uni- 20
Snow Crab- 16 (probably would have sold more but we ran out)
Tsubugai- 6
3 Staff members that stood out (why/how):
-Had a talk with Kelly about professionalism tonight. Had a hole in her back pocket of her jeans. Came in the other day without her work shoes, and had to go back home. Tonight she had a folded black linen on her shoulder for the the first part of her shift. Her hair was resting on it, and I asked her to take it off and put it in the linen bag. She abruptly told me it was her coughing rag. I told her that's pretty gross, and that she needs to cough into her arm or a paper towel. Her cough got worse through the night. I feel bad that she's sick, and I guess there's a cough going around, but I don't see Sophia and Ruthy with "a coughing rag". I told her she needed to get her shift covered tomorrow or get some medicine to suppress the cough. She's also just unaware of her space, and tends to have poor judgment in general. I keeping think about Elizabeth's note about her explaining a mistake to a table by saying we scheduled her several doubles in a row. She is really the only server we have that I'm concerned about giving good service. Also, any criticism and she immediately gets angry/defensive or cries. I feel like it's a challenge just to try and guide her in the right direction. Samara, I'd like to give her eval this period. If I don't see a change in her overall performance she's going back to the support staff schedule.
-Had a table give Krystin a round of applause when they found out she was their server. She must have impressed them the last time.
-Matt is so solid in the kitchen. I love working with that guy.
Any VIP's in?
Comps& Void Detail:
-Void 2 Bf Carpaccios
-Server Misring Yakuniku was suppose to be Yaki Onigiri
-Changed Mind for a Croquette that took 25 min
R&M needs:
-Andy came out a said we were good to go. About 15 minutes into the shift the breaker tripped, and shot sparks again. Daniel said he knew why it was doing that, and that the cord to the small cooler was frayed and probably getting wet. We pulled it away from the wall, and sure enough that was it. He said he mentioned it before to Elizabeth, but we didn't have any electrical tape at the time so I guess it's been a ticking time-bomb. I asked Matt to rush to the store and get electrical tape. Wrapped up the cord, and flipped the breaker, and we were good to go. Well, almost. The kitchen printer went down. It was getting power, and I ran a test on it which worked fine. Tech support was no help. There were only 2 people working, and neither could help. The supervisor is unavailable until tomorrow morning. They said they would leave him a message to call me tonight, but it never happened. Ran the whole shift with hand-written tickets to the kitchen.
-Rodrigo fixed the gate by 7pm. Speedy service!
-The stem that goes into the sanitizer for the dishwasher broke tonight. Matt fixed it, but it doesn't reach the bottom. I'll call Autochlor tomorrow.
86'd items/ need more:
LY Dinner Sales: $7445
Projected Sales : $7414 (+$239)
TY Dinner Sales: $7656.74
+/- : +$211.74, +3%
Dinner Covers: 254
Avg PPA: $30.14
Weather: Another hot and sunny summer day
Special events?:
Who worked:
Kelly, Ruthy, Lindsey, Krystin, Dusten CL, John SA, Taylor FR, Chloe & Victoria H, Grace Cktl
Flow of Business, Cuts and Ticket Times:
The first hour was pretty mellow. Starting picking up quickly at 6pm. We were on a 45 minute wait by 630, and hit an hour wait by 645. Stayed on a steady 1-1:15 wait until 845. The wait slowed by 930 and we were off by 10. Had a little pop of about 8 tables between 1015-1045, and that was it. Cut first host and cocktail and went 3 on at 10.
Ticket times were solid. Had a couple long ticket times in the kitchen during the biggest pop, but considering they were working with handwritten tickets all night they did a great job.
Specials:
Japanese Uni- 20
Snow Crab- 16 (probably would have sold more but we ran out)
Tsubugai- 6
3 Staff members that stood out (why/how):
-Had a talk with Kelly about professionalism tonight. Had a hole in her back pocket of her jeans. Came in the other day without her work shoes, and had to go back home. Tonight she had a folded black linen on her shoulder for the the first part of her shift. Her hair was resting on it, and I asked her to take it off and put it in the linen bag. She abruptly told me it was her coughing rag. I told her that's pretty gross, and that she needs to cough into her arm or a paper towel. Her cough got worse through the night. I feel bad that she's sick, and I guess there's a cough going around, but I don't see Sophia and Ruthy with "a coughing rag". I told her she needed to get her shift covered tomorrow or get some medicine to suppress the cough. She's also just unaware of her space, and tends to have poor judgment in general. I keeping think about Elizabeth's note about her explaining a mistake to a table by saying we scheduled her several doubles in a row. She is really the only server we have that I'm concerned about giving good service. Also, any criticism and she immediately gets angry/defensive or cries. I feel like it's a challenge just to try and guide her in the right direction. Samara, I'd like to give her eval this period. If I don't see a change in her overall performance she's going back to the support staff schedule.
-Had a table give Krystin a round of applause when they found out she was their server. She must have impressed them the last time.
-Matt is so solid in the kitchen. I love working with that guy.
Any VIP's in?
Comps& Void Detail:
-Void 2 Bf Carpaccios
-Server Misring Yakuniku was suppose to be Yaki Onigiri
-Changed Mind for a Croquette that took 25 min
R&M needs:
-Andy came out a said we were good to go. About 15 minutes into the shift the breaker tripped, and shot sparks again. Daniel said he knew why it was doing that, and that the cord to the small cooler was frayed and probably getting wet. We pulled it away from the wall, and sure enough that was it. He said he mentioned it before to Elizabeth, but we didn't have any electrical tape at the time so I guess it's been a ticking time-bomb. I asked Matt to rush to the store and get electrical tape. Wrapped up the cord, and flipped the breaker, and we were good to go. Well, almost. The kitchen printer went down. It was getting power, and I ran a test on it which worked fine. Tech support was no help. There were only 2 people working, and neither could help. The supervisor is unavailable until tomorrow morning. They said they would leave him a message to call me tonight, but it never happened. Ran the whole shift with hand-written tickets to the kitchen.
-Rodrigo fixed the gate by 7pm. Speedy service!
-The stem that goes into the sanitizer for the dishwasher broke tonight. Matt fixed it, but it doesn't reach the bottom. I'll call Autochlor tomorrow.
86'd items/ need more:
Thursday, June 16, 2016
Thursday PM Recap
Written By: Leary
LY Dinner Sales: $5655
Projected Sales : $5823 (-$1118)
TY Dinner Sales: $4705
+/- : -$950, -17%
Dinner Covers: 166
Avg PPA: $28.35
Weather: Sunny, humid, and hot
Special events?:
Who worked:
Mandy, Kelly, Krystin, Sophia, Dusten Cl, Chelsea training Victoria H, Miriam H, Lindsey training Chloe cktl
Flow of Business, Cuts and Ticket Times:
It was super slow tonight. Not much to report. We went on a small wait around 8 of a few tables, but that was it. Had a small pop after 9 and had the tables fill up again, but it was dead by 930. Ticket times were good. Cut cocktails at 830, 3 on and cut first host at 845, 2 on at 930.
Had a fly land in a customer's beer. They had already paid so I gave them $10 Kome bucks for next time. Lets talk at tomorrow's meeting about options.
Specials:
3 Staff members that stood out (why/how):
-Victoria is super friendly, and enthusiastic. I think she'll be a good hire.
-Chloe didn't have much practice, but Lindsey said she picked up things quickly. I think she might be interested in cock-tailing more.
-Josh seemed a little hectic with the late pop.
Any VIP's in?
Comps& Void Detail:
-Comped 2 edamames because they came out cold.
-A few voids for misrings.
-Training comps
R&M needs:
-Talked to our rep at ABC today. I'm going to increase our service to twice a month for the summer.
-Had the lights flicker on the patio, and then a breaker trip for the office light. Flipped the breaker and no other issues, but something to keep an eye on.
86'd items/ need more:
LY Dinner Sales: $5655
Projected Sales : $5823 (-$1118)
TY Dinner Sales: $4705
+/- : -$950, -17%
Dinner Covers: 166
Avg PPA: $28.35
Weather: Sunny, humid, and hot
Special events?:
Who worked:
Mandy, Kelly, Krystin, Sophia, Dusten Cl, Chelsea training Victoria H, Miriam H, Lindsey training Chloe cktl
Flow of Business, Cuts and Ticket Times:
It was super slow tonight. Not much to report. We went on a small wait around 8 of a few tables, but that was it. Had a small pop after 9 and had the tables fill up again, but it was dead by 930. Ticket times were good. Cut cocktails at 830, 3 on and cut first host at 845, 2 on at 930.
Had a fly land in a customer's beer. They had already paid so I gave them $10 Kome bucks for next time. Lets talk at tomorrow's meeting about options.
Specials:
3 Staff members that stood out (why/how):
-Victoria is super friendly, and enthusiastic. I think she'll be a good hire.
-Chloe didn't have much practice, but Lindsey said she picked up things quickly. I think she might be interested in cock-tailing more.
-Josh seemed a little hectic with the late pop.
Any VIP's in?
Comps& Void Detail:
-Comped 2 edamames because they came out cold.
-A few voids for misrings.
-Training comps
R&M needs:
-Talked to our rep at ABC today. I'm going to increase our service to twice a month for the summer.
-Had the lights flicker on the patio, and then a breaker trip for the office light. Flipped the breaker and no other issues, but something to keep an eye on.
86'd items/ need more:
Thursday AM 6/16/16
Written By: Samara
LY Lunch Sales: $1413
Projected Sales : $1292.58
TY Lunch Sales: $2003
+/- : +42% over LY & +$710.42
Lunch Covers: 114
Avg PPA: $17.57
Previous Days Labor: 18.80%
Previous Days Comps: 4.91%
Controllable Comps: 1.43%
Weather: 95 and sunny. Hello Summer!
Special events?:
Who worked: Mandy, Lindsey, Grace, Sayo (CL), John (H), Will (SA), Taylor (FR)
Flow of Business, Cuts and Ticket Times: Filled up by noon and on an average wait of 15-30 minutes. Went off the wait by 12:30 and then is was steady up until 1:15. I cut Mandy at 1, Lindsey at 1:40, and Grace at 1:50. Sushi bar said rolls were taking 20 minutes but no customer issue or complaints. Smooth day.
Specials:
3 Staff members that stood out (why/how): Grace was running on fumes from not getting any sleep last night but managed to keep her head up and do a great job.
I have two interviews for potential hosts tomorrow.
Any VIP's in? Neal, Kayo
Comps& Void Detail:
-Owner Comp for Kayo
-Employee Kome bucks from John
R&M needs:
86'd items/ need more:
LY Lunch Sales: $1413
Projected Sales : $1292.58
TY Lunch Sales: $2003
+/- : +42% over LY & +$710.42
Lunch Covers: 114
Avg PPA: $17.57
Previous Days Labor: 18.80%
Previous Days Comps: 4.91%
Controllable Comps: 1.43%
Weather: 95 and sunny. Hello Summer!
Special events?:
Who worked: Mandy, Lindsey, Grace, Sayo (CL), John (H), Will (SA), Taylor (FR)
Flow of Business, Cuts and Ticket Times: Filled up by noon and on an average wait of 15-30 minutes. Went off the wait by 12:30 and then is was steady up until 1:15. I cut Mandy at 1, Lindsey at 1:40, and Grace at 1:50. Sushi bar said rolls were taking 20 minutes but no customer issue or complaints. Smooth day.
Specials:
3 Staff members that stood out (why/how): Grace was running on fumes from not getting any sleep last night but managed to keep her head up and do a great job.
I have two interviews for potential hosts tomorrow.
Any VIP's in? Neal, Kayo
Comps& Void Detail:
-Owner Comp for Kayo
-Employee Kome bucks from John
R&M needs:
86'd items/ need more:
Wednesday, June 15, 2016
Wednesday 6/15/16 recap
Written By: Dusten
LY Lunch Sales: 1995
Projected Sales : 1786.05
TY Lunch Sales: 1948
+/- : -2% under LY but $161.95 over PS
Lunch Covers: 111
Avg PPA: 17.55
LY Dinner Sales: 4704
Projected Sales : 4716
TY Dinner Sales: 5745
+/- : 1028.82 over PS and over LY by 22%
Dinner Covers: 223
Avg PPA: 25.76
Previous Days Labor: 18.36%
Previous Days Comps: 4.73%
Controllable Comps: 0%
Weather: Suddenly Summer
Special events?:
Who worked: Lunch: Naoto, Lindsey, Sayo, Johnny CL, John FR and Will SA. Maverick was a no-call no-show.
Dinner: Naoto, Grace, Krystin, Camacho, Sophia CL, Chloe H, John picked up Grant's host shift, Will came in to SA and Kaori FR.
Flow of Business, Cuts and Ticket Times: Lunch was steady. Had only two tables on a wait at all. I stayed pretty close to the host stand for the most part. I cut Naoto at 1pm, Lindsey at 1:15pm and then Sayo at 1:45pm.
Dinner was busy. Seemed like a normal night with things looking to die down at 8:45 or so. We got another large pop, coupled with a reservation showing late that set us back onto a wait until 9:45pm. I cut Naoto at 8:45, Grace at 9:30pm and Krystin at 9:45pm. I cut Chloe then and left Camacho and Sophia to shut it down.
Lee and Louis were both listed as San-ban tonight. I wasn't sure how to divvy the tipshare. I assumed (sorry) that Lee was training Louis so it would just go to him? Do I just split it between them? Point is it may need to be adjusted by someone who knows better than I do.
Specials:
3 Staff members that stood out (why/how): John has all of the initiative in the world and no real knowledge of his limitations. That being said, he is prone to jump into situation and occasionally bite off more than he can chew. As a result his energy can become hazardously frantic. I think he is so motivated to help and wants to do everything he can that he spreads himself too thin. I will talk with him tonight on how to focus his energy and work more efficiently. It is good to recognize a problem even if you can't be the one to fix it always
Maverick was a no-call as mentioned earlier. I called him almost a half hour after his scheduled in time. He did call back after 2pm and left a message on my cell, but the damage is done. I only just noticed that he does have some cash in the payroll envelope.
Will did well today and was a huge help in picking up a shift tonight. He may not be the most efficient but he has moments of diligence that should be ecouraged.
Any VIP's in? Kenny, some other familiar faces. A woman that goes to the church Hiroe plays at. They were odd but very sweet. My "arigato" when they left was enough to convince the woman I ought to know more Japanese. A friend of a friend and his girlfriend.
Had an odd situation with Kristen's first party tonight. She comes to me at the end of their meal to tell me the yelp soft-serve promotion is back. She had already redeemed each offer on their phone and was in the process of making 8 soft serves. I went onto the yelp for business owners page- it took a good while but their check-ins did show up on the Activity screen. While waiting for that I contacted Yelp via their ad department. It was too soon to verify the check-ins at that point as they had not shown up on the site yet, but the Yelp associate did tell me that the free soft-serve offer was NOT active on their end either. He didn't hesitate to call shenanigans on the part of the customers, but there is no way to be sure. I tried checking in myself on my phone to get the same offer, but no luck. Really strange. We honored it, but I told the servers, and this ought to go into the shift notes- if anyone one has a customer with the soft-serve offer, to simply notify the MOD. It may even be prudent to follow up with Yelp, since their check-ins weren't false. They took place between 7:06 pm and 7:13 pm. I'm fairly certain my check in was the one at 7:29pm.
Had a girl come in and drop of a resume. She was responding to the PT server add on Poached. I did mention to her that we also need some support staff help and likely she'll have to go through that training as part of the server training tract.
Comps& Void Detail: bday softo,
love 4 sale roll double ring- used for another order
$3 kome bucks taken off for HH hot sake rang in too late.
2 or 3 kome buck cards.
2 order saba sashimi and 1 suzuki sashimi- meant nigiri.
50% recovery for woman who found a hair in her salmon nigiri on her sushi lunch.
I gave Kaori some kome bucks as I forgot to ring in her fat samurai roll.
R&M needs: back burner in kitchen is acting up. Scott can elaborate. I am fairly certain this is an ongoing issue that has come up more frequently recently.
The natto for the natto maki and nigiri has been looking more and more like mush. It really looks very unappetizing and some of the servers seemed concerned.
86'd items/ need more: small spoons, black plates #JW1088, more white rectangular plates. Clorox wipes for the bathroom.
Okonomiyaki and Kombucha should both be coming tomorrow.
LY Lunch Sales: 1995
Projected Sales : 1786.05
TY Lunch Sales: 1948
+/- : -2% under LY but $161.95 over PS
Lunch Covers: 111
Avg PPA: 17.55
LY Dinner Sales: 4704
Projected Sales : 4716
TY Dinner Sales: 5745
+/- : 1028.82 over PS and over LY by 22%
Dinner Covers: 223
Avg PPA: 25.76
Previous Days Labor: 18.36%
Previous Days Comps: 4.73%
Controllable Comps: 0%
Weather: Suddenly Summer
Special events?:
Who worked: Lunch: Naoto, Lindsey, Sayo, Johnny CL, John FR and Will SA. Maverick was a no-call no-show.
Dinner: Naoto, Grace, Krystin, Camacho, Sophia CL, Chloe H, John picked up Grant's host shift, Will came in to SA and Kaori FR.
Flow of Business, Cuts and Ticket Times: Lunch was steady. Had only two tables on a wait at all. I stayed pretty close to the host stand for the most part. I cut Naoto at 1pm, Lindsey at 1:15pm and then Sayo at 1:45pm.
Dinner was busy. Seemed like a normal night with things looking to die down at 8:45 or so. We got another large pop, coupled with a reservation showing late that set us back onto a wait until 9:45pm. I cut Naoto at 8:45, Grace at 9:30pm and Krystin at 9:45pm. I cut Chloe then and left Camacho and Sophia to shut it down.
Lee and Louis were both listed as San-ban tonight. I wasn't sure how to divvy the tipshare. I assumed (sorry) that Lee was training Louis so it would just go to him? Do I just split it between them? Point is it may need to be adjusted by someone who knows better than I do.
Specials:
3 Staff members that stood out (why/how): John has all of the initiative in the world and no real knowledge of his limitations. That being said, he is prone to jump into situation and occasionally bite off more than he can chew. As a result his energy can become hazardously frantic. I think he is so motivated to help and wants to do everything he can that he spreads himself too thin. I will talk with him tonight on how to focus his energy and work more efficiently. It is good to recognize a problem even if you can't be the one to fix it always
Maverick was a no-call as mentioned earlier. I called him almost a half hour after his scheduled in time. He did call back after 2pm and left a message on my cell, but the damage is done. I only just noticed that he does have some cash in the payroll envelope.
Will did well today and was a huge help in picking up a shift tonight. He may not be the most efficient but he has moments of diligence that should be ecouraged.
Any VIP's in? Kenny, some other familiar faces. A woman that goes to the church Hiroe plays at. They were odd but very sweet. My "arigato" when they left was enough to convince the woman I ought to know more Japanese. A friend of a friend and his girlfriend.
Had an odd situation with Kristen's first party tonight. She comes to me at the end of their meal to tell me the yelp soft-serve promotion is back. She had already redeemed each offer on their phone and was in the process of making 8 soft serves. I went onto the yelp for business owners page- it took a good while but their check-ins did show up on the Activity screen. While waiting for that I contacted Yelp via their ad department. It was too soon to verify the check-ins at that point as they had not shown up on the site yet, but the Yelp associate did tell me that the free soft-serve offer was NOT active on their end either. He didn't hesitate to call shenanigans on the part of the customers, but there is no way to be sure. I tried checking in myself on my phone to get the same offer, but no luck. Really strange. We honored it, but I told the servers, and this ought to go into the shift notes- if anyone one has a customer with the soft-serve offer, to simply notify the MOD. It may even be prudent to follow up with Yelp, since their check-ins weren't false. They took place between 7:06 pm and 7:13 pm. I'm fairly certain my check in was the one at 7:29pm.
Had a girl come in and drop of a resume. She was responding to the PT server add on Poached. I did mention to her that we also need some support staff help and likely she'll have to go through that training as part of the server training tract.
Comps& Void Detail: bday softo,
love 4 sale roll double ring- used for another order
$3 kome bucks taken off for HH hot sake rang in too late.
2 or 3 kome buck cards.
2 order saba sashimi and 1 suzuki sashimi- meant nigiri.
50% recovery for woman who found a hair in her salmon nigiri on her sushi lunch.
I gave Kaori some kome bucks as I forgot to ring in her fat samurai roll.
R&M needs: back burner in kitchen is acting up. Scott can elaborate. I am fairly certain this is an ongoing issue that has come up more frequently recently.
The natto for the natto maki and nigiri has been looking more and more like mush. It really looks very unappetizing and some of the servers seemed concerned.
86'd items/ need more: small spoons, black plates #JW1088, more white rectangular plates. Clorox wipes for the bathroom.
Okonomiyaki and Kombucha should both be coming tomorrow.
Tuesday, June 14, 2016
Tuesday 6/14/16
Written By: Samara
LY Lunch Sales: $1892
Projected Sales : $2233.55
TY Lunch Sales: $1880
+/- : -1% under LY & -$353.55 under PS
Lunch Covers: 120
Avg PPA: $15.67 (yuck)
LY Dinner Sales: $3728
Projected Sales : $5439.18
TY Dinner Sales: $5213
+/- : +40% over LY & -$226.18 under PS
Dinner Covers: 188
Avg PPA: $27.73
Previous Days Labor: 18.74%
Previous Days Comps: 5.39%
Controllable Comps: 2%
Weather: 90's and humid during the day, 80's and humid during the night (time to get the misters out and the water station!)
Special events?: none
Who worked: LUNCH- Kelly, Lindsey, Sayo, Johnny (CL), John (FR), Will (SA), I hosted! (will get to that later)
DINNER- Kelly, Lindsey, Ruthy, Clair (CL), John & Chloe (H), Will (SA), Hiroe (FR)
Flow of Business, Cuts and Ticket Times: Lunch was steady. Lot of kiddos, which is probably why the PPA is so low. Saw a noticeable difference in tables turning since the kitchen is cranking out food a lot faster.
Grant was a no call/no show. I called him 3 times worried because it seemed out of character. After talking to Chloe, it sounded like he couldn't handle the high volume and stress of the job. I think the final straw was the oshibori scandal paired with me threatening to send him home for being unfocused on Saturday night. Oh well.
I had John jump on food running and I hosted.
Cut Kelly at 1pm. We were full but it seemed like it was dying down pretty quickly, so I cut Lindsey at 1:30. Sayo's section sat for a lot longer. A bunch of tables walked in between 1:30 and close but Johnny handled everything with ease, asking for help and managing his stress levels. No long tickets or customer issue.
Dinner was quite busy. Had several 5-tops and a walk in 7-top. On a wait by 6pm, which averaged at 30-45 minutes for most parties. Went off the wait at 9:15 when I cut Kelly. Cut Lindsey at 9:30 and Ruthy at 9:45.
Specials: Snow Crab, Japanese Uni
3 Staff members that stood out (why/how): 86 Grant.
Chloe is great. She's really fitting in well and managed running the board by herself while John mostly cocktailed.
John was the superstar for today, switching to food runner during lunch and picking Maverick's hosting shift for dinner last minute. He got ample practice as CT. I oversaw all interactions and transactions.
Trying to coach Will is becoming increasingly difficult. I have a feeling he's not going to last long...
Any VIP's in? Nathan, Lindsey Creel
Comps& Void Detail: couple of misrings and guest changed mind voids. Reservation comp. 2 Promo Kome bucks
R&M needs:
86'd items/ need more: Down to our last Asahi keg, 1 bottle of Kombucha left...
LY Lunch Sales: $1892
Projected Sales : $2233.55
TY Lunch Sales: $1880
+/- : -1% under LY & -$353.55 under PS
Lunch Covers: 120
Avg PPA: $15.67 (yuck)
LY Dinner Sales: $3728
Projected Sales : $5439.18
TY Dinner Sales: $5213
+/- : +40% over LY & -$226.18 under PS
Dinner Covers: 188
Avg PPA: $27.73
Previous Days Labor: 18.74%
Previous Days Comps: 5.39%
Controllable Comps: 2%
Weather: 90's and humid during the day, 80's and humid during the night (time to get the misters out and the water station!)
Special events?: none
Who worked: LUNCH- Kelly, Lindsey, Sayo, Johnny (CL), John (FR), Will (SA), I hosted! (will get to that later)
DINNER- Kelly, Lindsey, Ruthy, Clair (CL), John & Chloe (H), Will (SA), Hiroe (FR)
Flow of Business, Cuts and Ticket Times: Lunch was steady. Lot of kiddos, which is probably why the PPA is so low. Saw a noticeable difference in tables turning since the kitchen is cranking out food a lot faster.
Grant was a no call/no show. I called him 3 times worried because it seemed out of character. After talking to Chloe, it sounded like he couldn't handle the high volume and stress of the job. I think the final straw was the oshibori scandal paired with me threatening to send him home for being unfocused on Saturday night. Oh well.
I had John jump on food running and I hosted.
Cut Kelly at 1pm. We were full but it seemed like it was dying down pretty quickly, so I cut Lindsey at 1:30. Sayo's section sat for a lot longer. A bunch of tables walked in between 1:30 and close but Johnny handled everything with ease, asking for help and managing his stress levels. No long tickets or customer issue.
Dinner was quite busy. Had several 5-tops and a walk in 7-top. On a wait by 6pm, which averaged at 30-45 minutes for most parties. Went off the wait at 9:15 when I cut Kelly. Cut Lindsey at 9:30 and Ruthy at 9:45.
Specials: Snow Crab, Japanese Uni
3 Staff members that stood out (why/how): 86 Grant.
Chloe is great. She's really fitting in well and managed running the board by herself while John mostly cocktailed.
John was the superstar for today, switching to food runner during lunch and picking Maverick's hosting shift for dinner last minute. He got ample practice as CT. I oversaw all interactions and transactions.
Trying to coach Will is becoming increasingly difficult. I have a feeling he's not going to last long...
Any VIP's in? Nathan, Lindsey Creel
Comps& Void Detail: couple of misrings and guest changed mind voids. Reservation comp. 2 Promo Kome bucks
R&M needs:
86'd items/ need more: Down to our last Asahi keg, 1 bottle of Kombucha left...
Monday, June 13, 2016
Monday 6/13/16
Written By: Samara and Chelsea training
LY Lunch Sales: $1675
Projected Sales : $1468
TY Lunch Sales: $2210
+/- : 32% over LY and $741.12 over PS
Lunch Covers: 101
Avg PPA: $21.88
LY Dinner Sales: $4252
Projected Sales : $4521
TY Dinner Sales: $4789
+/- : 13% over LY and $267.62 over PS
Dinner Covers: 167
Avg PPA: $28.68
Previous Days Labor: 20%
Previous Days Comps: 4%
Controllable Comps: 10.87% - server misrings, friends and family, recovery
Weather: Cloudy in the morning, then sunny and quite hot. Stayed warm until sunset (which was gorgeous!)
Special events?:
Who worked:
Lunch: Mandy, Sayo, Kelly, Johnny CL, Will SA, Hiroe FR, Cindy H
Dinner: Grace, Ruthy, Krystin, Clair, Jason CL. John FR, Will SA, Miriam and Chelsea H
Flow of Business, Cuts and Ticket Times:
Lunch: Pretty uneventful, no long ticket times but one customer issue: CoA employee came in and sat at S1, but Will pulled me aside and said that he had dropped a rag on the ground, and that when he did, it made S1 mad. When pressed for detail, he said that it was because he had picked the rag up off the ground and then wiped the table with it. Spoke with the CoA employee, appreciated him speaking up, and pulled Will aside to explain his error. Cut Kelly at 1 pm, Mandy at 1:30, Sayo at 1:40.
Dinner: Slow start, although parking lot was full by 5:45. Went on a wait around 6:45, wait was over by 8:30 pm. Cut Grace at 8:30, then cut Ruthy at 9pm. Went two on at 9:30, one on 9:40. A3 sent back okinomiyaki, telling John that it was raw in the middle. John decided by himself that it was not, but did not alert Clair or manager. It wasn't until the check was dropped that the customer pointed out to Clair that they had sent back the okinomiyaki. I spoke with John and gave A3 Kome bucks for next time with my apologies.
Specials: Japanese Uni 3 and Snow Crab 3
3 Staff members that stood out (why/how): John and William (as mentioned above)
Today was Krystin's half birthday. Ruthy brought her cupcakes.
Any VIP's in? Emily from Yellow Jacket, people from Salt and Time, Olamaie, and Quacks. Nathan and Lauren the messy haired girl during lunch.
Comps& Void Detail:
-5 SIN
-3 Promo Kome Bucks
-2 Employee Kome bucks from Krystin & Grace
-Comped Okinomiyaki. Kitchen Error
R&M needs: Lots of fruit flies hanging around the drink mats. Making a note to clean them more thoroughly on a daily basis.
86'd items/ need more: Toilet scrubbies
LY Lunch Sales: $1675
Projected Sales : $1468
TY Lunch Sales: $2210
+/- : 32% over LY and $741.12 over PS
Lunch Covers: 101
Avg PPA: $21.88
LY Dinner Sales: $4252
Projected Sales : $4521
TY Dinner Sales: $4789
+/- : 13% over LY and $267.62 over PS
Dinner Covers: 167
Avg PPA: $28.68
Previous Days Labor: 20%
Previous Days Comps: 4%
Controllable Comps: 10.87% - server misrings, friends and family, recovery
Weather: Cloudy in the morning, then sunny and quite hot. Stayed warm until sunset (which was gorgeous!)
Special events?:
Who worked:
Lunch: Mandy, Sayo, Kelly, Johnny CL, Will SA, Hiroe FR, Cindy H
Dinner: Grace, Ruthy, Krystin, Clair, Jason CL. John FR, Will SA, Miriam and Chelsea H
Flow of Business, Cuts and Ticket Times:
Lunch: Pretty uneventful, no long ticket times but one customer issue: CoA employee came in and sat at S1, but Will pulled me aside and said that he had dropped a rag on the ground, and that when he did, it made S1 mad. When pressed for detail, he said that it was because he had picked the rag up off the ground and then wiped the table with it. Spoke with the CoA employee, appreciated him speaking up, and pulled Will aside to explain his error. Cut Kelly at 1 pm, Mandy at 1:30, Sayo at 1:40.
Dinner: Slow start, although parking lot was full by 5:45. Went on a wait around 6:45, wait was over by 8:30 pm. Cut Grace at 8:30, then cut Ruthy at 9pm. Went two on at 9:30, one on 9:40. A3 sent back okinomiyaki, telling John that it was raw in the middle. John decided by himself that it was not, but did not alert Clair or manager. It wasn't until the check was dropped that the customer pointed out to Clair that they had sent back the okinomiyaki. I spoke with John and gave A3 Kome bucks for next time with my apologies.
Specials: Japanese Uni 3 and Snow Crab 3
3 Staff members that stood out (why/how): John and William (as mentioned above)
Today was Krystin's half birthday. Ruthy brought her cupcakes.
Any VIP's in? Emily from Yellow Jacket, people from Salt and Time, Olamaie, and Quacks. Nathan and Lauren the messy haired girl during lunch.
Comps& Void Detail:
-5 SIN
-3 Promo Kome Bucks
-2 Employee Kome bucks from Krystin & Grace
-Comped Okinomiyaki. Kitchen Error
R&M needs: Lots of fruit flies hanging around the drink mats. Making a note to clean them more thoroughly on a daily basis.
86'd items/ need more: Toilet scrubbies
Sunday PM Recap 6/12/16
Written By: Leary
*Please do not use the office computer for anything non-work related. Do not visit sites that are not work related. If something pops up asking you to update something, please don't. Do not open any attachments in your email unless you're absolutely sure what they are. Even if they're are sent to Kome.*
LY Dinner Sales: $4251
Projected Sales : $4791
TY Dinner Sales: $5732.58
+/- : +35%, +$1481.58
Dinner Covers: 199
Avg PPA: $28.81
Weather: Hot, Humid, and Sunny
Special events?: ATX TV Festival, ROT Rally weekend
Who worked:
Krystin, Mandy, Jason, Dusten, Clair CL, Hiroe FR, William SA, Miriam & Chloe H, Ruthy Cktl
Flow of Business, Cuts and Ticket Times:
It was a bit of hectic start. The computer was acting sluggish when I got in, Chrome was unresponsive, and then the computer just restarted itself. This was very similar behavior that occurred when someone downloaded Malware on it last year. Hoping that's not the case. The computer would not reboot Future POS once it did restart. I had to call the dreaded tech support to get things up and running. It worked for the rest of the night. Aloha will be coming soon.
We had to open 11 minutes late due to the computers. When we did open there was a long line in the parking lot as to be expected. The restaurant was full and on a 20 minute wait immediately. Everyone did a great job knocking out the initial rush. Lots of teamwork which is always great to see. The wait quickly grew to 45 minutes by 615, and we got up to an hour wait by 7. It oddly slowed down a bit by 8, and we sat the last table on a wait around 845. We did get a few tables after 9, and filled up again by 930 with 2 tables on the wait. All tables sat by 950. Ticket times were mostly solid. Cut Cocktail and first host at 840. Went 2 on at 905.
Specials:
Carpaccio Spec- 5
3 Staff members that stood out (why/how):
-Talked to Mandy, and Camacho about the cooler not being completely stocked after lunch. It was Mandy's side-work, and Camacho was the closer. Started the shift with Clair's table wanting a bottle of Le Pive Rose, and we had to ice some down before we could serve it to them. This was a semi-regular problem when I was waiting tables, so lets stay on the lunch closers.
-Mr. Tran was training Lewis on rolls. The first couple looked pretty bad. Camacho pointed them out, and I asked Toshi to remake them. After that the rolls looked great. Really nice to see an immediate turn around.
-Krystin did a great job taking care of Kazu and the Fukumoto group, while also helping a whole lot with the first pop.
Any VIP's in?
-Kazu & the Fukumoto crew at B8
-Had a really nice couple come in for the first time. They own Austin Shaker on 12th. Jason had invited them to come in. They were totally blown away with their meal. They're off on Sundays so I bet we'll see more of them. David and Kiki.
Comps& Void Detail:
-Owner comp a couple items for Take's friends at A5
-Recovery Comp 1/2 off for a Fat Samarai Roll that took 40 minutes at S12. The wait would have probably been fine except they were given the wrong roll at 30 minutes. They were very understanding, and happy in the end.
R&M needs:
-New POS. My number one priority this week.
86'd items/ need more:
*Please do not use the office computer for anything non-work related. Do not visit sites that are not work related. If something pops up asking you to update something, please don't. Do not open any attachments in your email unless you're absolutely sure what they are. Even if they're are sent to Kome.*
LY Dinner Sales: $4251
Projected Sales : $4791
TY Dinner Sales: $5732.58
+/- : +35%, +$1481.58
Dinner Covers: 199
Avg PPA: $28.81
Weather: Hot, Humid, and Sunny
Special events?: ATX TV Festival, ROT Rally weekend
Who worked:
Krystin, Mandy, Jason, Dusten, Clair CL, Hiroe FR, William SA, Miriam & Chloe H, Ruthy Cktl
Flow of Business, Cuts and Ticket Times:
It was a bit of hectic start. The computer was acting sluggish when I got in, Chrome was unresponsive, and then the computer just restarted itself. This was very similar behavior that occurred when someone downloaded Malware on it last year. Hoping that's not the case. The computer would not reboot Future POS once it did restart. I had to call the dreaded tech support to get things up and running. It worked for the rest of the night. Aloha will be coming soon.
We had to open 11 minutes late due to the computers. When we did open there was a long line in the parking lot as to be expected. The restaurant was full and on a 20 minute wait immediately. Everyone did a great job knocking out the initial rush. Lots of teamwork which is always great to see. The wait quickly grew to 45 minutes by 615, and we got up to an hour wait by 7. It oddly slowed down a bit by 8, and we sat the last table on a wait around 845. We did get a few tables after 9, and filled up again by 930 with 2 tables on the wait. All tables sat by 950. Ticket times were mostly solid. Cut Cocktail and first host at 840. Went 2 on at 905.
Specials:
Carpaccio Spec- 5
3 Staff members that stood out (why/how):
-Talked to Mandy, and Camacho about the cooler not being completely stocked after lunch. It was Mandy's side-work, and Camacho was the closer. Started the shift with Clair's table wanting a bottle of Le Pive Rose, and we had to ice some down before we could serve it to them. This was a semi-regular problem when I was waiting tables, so lets stay on the lunch closers.
-Mr. Tran was training Lewis on rolls. The first couple looked pretty bad. Camacho pointed them out, and I asked Toshi to remake them. After that the rolls looked great. Really nice to see an immediate turn around.
-Krystin did a great job taking care of Kazu and the Fukumoto group, while also helping a whole lot with the first pop.
Any VIP's in?
-Kazu & the Fukumoto crew at B8
-Had a really nice couple come in for the first time. They own Austin Shaker on 12th. Jason had invited them to come in. They were totally blown away with their meal. They're off on Sundays so I bet we'll see more of them. David and Kiki.
Comps& Void Detail:
-Owner comp a couple items for Take's friends at A5
-Recovery Comp 1/2 off for a Fat Samarai Roll that took 40 minutes at S12. The wait would have probably been fine except they were given the wrong roll at 30 minutes. They were very understanding, and happy in the end.
R&M needs:
-New POS. My number one priority this week.
86'd items/ need more:
Sunday, June 12, 2016
Sunday AM 6/12/16
Written By: Samara
LY Lunch Sales: 1661
Projected Sales : 2800
TY Lunch Sales: 2777
+/- : +67% over LY & -$23 under PS
Lunch Covers: 144
Avg PPA: $19.28
Previous Days Labor: 13%
Previous Days Comps: 5%
Controllable Comps: 4.27%
Weather: 90's and sunny
Special events?:
Who worked: Krystin, Mandy, Ruthy, Camacho (CL), John (FR), Will (SA), Chloe (H)
Flow of Business, Cuts and Ticket Times: Several tables at open but it never really got busy. Tried to have an even flow of pacing again with one computer terminal. I kept reminding the servers to use the office computer but seemed to fall on deaf ears. I'm curious to see how dinners goes with this same group.
A7, family of 3, waited a long time for their unagi maki. It wasn't the fault of the sushi bar at all but the table's decision to change their order a while after it had already been put in. They ordered a kid's kitchen plate and then changed their mind. Ruthy stopped it as it was being made. Then it took about 20 minutes for the unagi maki to come out (maybe the busiest 30 minutes of service) and the adults had already finished eating. When I went to talk to the table, the Dad said he was mad that Ruthy forgot to put in their original order. I explained what happened, they seemed fine, even boxed up their maki to go. They left Ruthy $10 on $100.
Never really went on a wait. Cut Krystin at 2:15 and Mandy at 2:30.
Specials:
3 Staff members that stood out (why/how): Krystin was in a weird mood. She seemed annoyed by just about everything so I left her alone. It was never really an issue, just something I noticed.
John's great at food running but he needs to brush on the finer points of knowing the menu.
Any VIP's in? Lauren (messy haired girl), Susan & Jason
Comps& Void Detail:
-Sent Lauren two pieces of Sake Toro
R&M needs: Can we round up our dishwashers and get them on the same page about when you change the water in the machine?
86'd items/ need more:
LY Lunch Sales: 1661
Projected Sales : 2800
TY Lunch Sales: 2777
+/- : +67% over LY & -$23 under PS
Lunch Covers: 144
Avg PPA: $19.28
Previous Days Labor: 13%
Previous Days Comps: 5%
Controllable Comps: 4.27%
Weather: 90's and sunny
Special events?:
Who worked: Krystin, Mandy, Ruthy, Camacho (CL), John (FR), Will (SA), Chloe (H)
Flow of Business, Cuts and Ticket Times: Several tables at open but it never really got busy. Tried to have an even flow of pacing again with one computer terminal. I kept reminding the servers to use the office computer but seemed to fall on deaf ears. I'm curious to see how dinners goes with this same group.
A7, family of 3, waited a long time for their unagi maki. It wasn't the fault of the sushi bar at all but the table's decision to change their order a while after it had already been put in. They ordered a kid's kitchen plate and then changed their mind. Ruthy stopped it as it was being made. Then it took about 20 minutes for the unagi maki to come out (maybe the busiest 30 minutes of service) and the adults had already finished eating. When I went to talk to the table, the Dad said he was mad that Ruthy forgot to put in their original order. I explained what happened, they seemed fine, even boxed up their maki to go. They left Ruthy $10 on $100.
Never really went on a wait. Cut Krystin at 2:15 and Mandy at 2:30.
Specials:
3 Staff members that stood out (why/how): Krystin was in a weird mood. She seemed annoyed by just about everything so I left her alone. It was never really an issue, just something I noticed.
John's great at food running but he needs to brush on the finer points of knowing the menu.
Any VIP's in? Lauren (messy haired girl), Susan & Jason
Comps& Void Detail:
-Sent Lauren two pieces of Sake Toro
R&M needs: Can we round up our dishwashers and get them on the same page about when you change the water in the machine?
86'd items/ need more:
Saturday PM 6/11/16
Written By: Samara
LY Dinner Sales: $7815
Projected Sales : $8440.20
TY Dinner Sales: $7411
+/- : -5% under LY & -$999.20 under PS
Dinner Covers: 258
Avg PPA: $28.84
Weather: 80's and humid and then it cooled down at night
Special events?: Rot Rally
Who worked: Clair, Camacho, Sayo, Ruthy, Dusten (CL), Hiroe (FR), John (SA), Chloe & Grant (H)
Flow of Business, Cuts and Ticket Times: The game plan for tonight was to focus on pacing since we only had one working computer. I had Kelly utilize the office computer for all of her CT sales and the servers also used the office computer to put in big orders. I manned the IPad all night, having Grant and Chloe be my gophers. This ultimately worked out for the best. Neither of them are strong enough hosts yet and I was fine with taking the brunt of it all. Thankfully it was REALLY slow in the beginning where pacing wasn't issue. It stayed that way steadily until around 7:15 when we finally went on a wait. I was over quoting every table about 10-15 minutes to be on the safe side. No one went over their time all night.
The displaced reso from last night arrived promptly at 7. I had the foresight to have two tables ready for them in the back B's. They ended up being only a 5 so we put them at B7. I asked Grant and Chloe to set up the table a quickly as possible. The head of the party was not the nicest woman to deal with but maybe it's because the circumstances that brought to us. Grant was in a slow motion daze and it took him what seemed like 10 minutes to reset the table.
The 7:00 reso ended up being 30 minutes late because of a flat tire. They were very understanding about having less time in the party room and were out by 9:10 for the next reso.
We found out the hard way that Hamachi Kama prints from the dead fry station printer. I comped it, spoke to the table, and gave the guy Kome bucks for a kama on us next time. I asked the servers to write up a ticket if anyone else ordered on.
We went off the wait around 10:30. I cut Clair, Camacho, and Chloe at 10. Cut Sayo at 10:30.
Can we discuss how exactly we are doing these party room CC? One: the reservation button is comping 100% of the bill (I used Promo Kome bucks instead) AND 2: I was under the impression we were only charging reservations $25 when they no called/no showed or canceled last minute. I'm not sure how to revert the original charge and even with the notes in the blog and on the Ipad, it's unclear who's been charged or not.
Specials: Snow Crab, Japanese Uni
3 Staff members that stood out (why/how): Grant was very spaced out today. Preferring him as a food runner over host. He's got great attention to detail as food runner but really no sense of urgency/ability to multitask as a host. He's such a sweet kid and I asked him to more present at work -- I find him singing to himself a lot -- and reiterated what it means to be a great host.
Dusten was understandably upset when Michelle & Jordan didn't leave him a tip even though their meal was comped. He spent ample time sending them things they haven't had before. Maybe because he never dropped an itemized check they thought it was OK not to tip? I bought him dinner as a thank you and I'm sorry.
Jason Camacho unplugged the IPad when he got here at 4pm to plug his phone in. It nearly died two times during service because it never really was charged after lunch service. I asked him to be more mindful in the future. It was an added challenge for hosting. We went old school with a written wait list. I didn't mind, I like a challenge. It was beneficial for Chloe and Grant to learn this skill as well.
Any VIP's in? Michelle & Jordan, Leslie
Comps& Void Detail:
-Very few voids and misrings --maybe having one computer is just what we need to get it right! (kidding)
-Birthday Dessert
-Owner comp for Michelle & Jordan
-Employee Kome bucks for Dusten's dinner
-DNL midnight sun
-Bunch o' promo kome bucks
R&M needs:
86'd items/ need more:
LY Dinner Sales: $7815
Projected Sales : $8440.20
TY Dinner Sales: $7411
+/- : -5% under LY & -$999.20 under PS
Dinner Covers: 258
Avg PPA: $28.84
Weather: 80's and humid and then it cooled down at night
Special events?: Rot Rally
Who worked: Clair, Camacho, Sayo, Ruthy, Dusten (CL), Hiroe (FR), John (SA), Chloe & Grant (H)
Flow of Business, Cuts and Ticket Times: The game plan for tonight was to focus on pacing since we only had one working computer. I had Kelly utilize the office computer for all of her CT sales and the servers also used the office computer to put in big orders. I manned the IPad all night, having Grant and Chloe be my gophers. This ultimately worked out for the best. Neither of them are strong enough hosts yet and I was fine with taking the brunt of it all. Thankfully it was REALLY slow in the beginning where pacing wasn't issue. It stayed that way steadily until around 7:15 when we finally went on a wait. I was over quoting every table about 10-15 minutes to be on the safe side. No one went over their time all night.
The displaced reso from last night arrived promptly at 7. I had the foresight to have two tables ready for them in the back B's. They ended up being only a 5 so we put them at B7. I asked Grant and Chloe to set up the table a quickly as possible. The head of the party was not the nicest woman to deal with but maybe it's because the circumstances that brought to us. Grant was in a slow motion daze and it took him what seemed like 10 minutes to reset the table.
The 7:00 reso ended up being 30 minutes late because of a flat tire. They were very understanding about having less time in the party room and were out by 9:10 for the next reso.
We found out the hard way that Hamachi Kama prints from the dead fry station printer. I comped it, spoke to the table, and gave the guy Kome bucks for a kama on us next time. I asked the servers to write up a ticket if anyone else ordered on.
We went off the wait around 10:30. I cut Clair, Camacho, and Chloe at 10. Cut Sayo at 10:30.
Can we discuss how exactly we are doing these party room CC? One: the reservation button is comping 100% of the bill (I used Promo Kome bucks instead) AND 2: I was under the impression we were only charging reservations $25 when they no called/no showed or canceled last minute. I'm not sure how to revert the original charge and even with the notes in the blog and on the Ipad, it's unclear who's been charged or not.
Specials: Snow Crab, Japanese Uni
3 Staff members that stood out (why/how): Grant was very spaced out today. Preferring him as a food runner over host. He's got great attention to detail as food runner but really no sense of urgency/ability to multitask as a host. He's such a sweet kid and I asked him to more present at work -- I find him singing to himself a lot -- and reiterated what it means to be a great host.
Dusten was understandably upset when Michelle & Jordan didn't leave him a tip even though their meal was comped. He spent ample time sending them things they haven't had before. Maybe because he never dropped an itemized check they thought it was OK not to tip? I bought him dinner as a thank you and I'm sorry.
Jason Camacho unplugged the IPad when he got here at 4pm to plug his phone in. It nearly died two times during service because it never really was charged after lunch service. I asked him to be more mindful in the future. It was an added challenge for hosting. We went old school with a written wait list. I didn't mind, I like a challenge. It was beneficial for Chloe and Grant to learn this skill as well.
Any VIP's in? Michelle & Jordan, Leslie
Comps& Void Detail:
-Very few voids and misrings --maybe having one computer is just what we need to get it right! (kidding)
-Birthday Dessert
-Owner comp for Michelle & Jordan
-Employee Kome bucks for Dusten's dinner
-DNL midnight sun
-Bunch o' promo kome bucks
R&M needs:
86'd items/ need more:
Saturday, June 11, 2016
Saturday, 6.11.16 Elizabeth's Last Day :(
Written By:Elizabeth
LY Lunch Sales: $2180
Projected Sales : $3213
TY Lunch Sales: $2160
+/- : -1% LY and -$1053 (yuck!)
Lunch Covers:116
Avg PPA: $18.62
Previous Days Labor: not applicable due to the closure in the evening.
Previous Days Comps: 0
Controllable Comps: 0
Weather: Sunny and humid. low 90's?
Special events?:
My last day :(
Who worked: Johnny CL. Lindsey, Sophia, Mandy. John SA, Hiroe FR, Chloe Host
Flow of Business, Cuts and Ticket Times:
Really slow start! Picked up a little by 1:30 but nothing crazy. A real mellow day. Johnny had a 7 top in the party room that was comprised of 3 adults, 2 rambunctious boys, another little boy and a baby. The 2 boys were quite the trouble makes, I had to talk to them twice and then had to get their parents at one point because they were playing with the spicket (how do you spell that?) outside while the parents just hung out in the party room.
Other than that, I cut Lindsey around 2, and went 2 on at 2:15. It was really empty here for the last 45 minutes. Had one table walk in 5 minutes before close, stay until 3:45 and tip Johnny $5 on a Kome Bucks Discounted check. All in all, mellow. Hope tonight is busier by a landslide.
Specials:
Scott made a tasty little Japanese Tar-Tar with the leftover carpaccio scraps. We had a 5 count on them and sold them as a side for the Ramen. Mandy sold 4, Sophia sold the other. People LOVED it!
I made new table tents to include the La Marca prosecco as a special. We got one case at a special price so it will only help Wine cost.
3 Staff members that stood out (why/how):
EVERYONE! I love everyone!!!!
Any VIP's in?
The presumed Pilot & his wife
Chi & Family
Old John came in to say bye to me :(
Comps& Void Detail:
Kome Bucks from the travelling A7 (they sat at B4 first, then A3, then A7)
R&M needs:
I reordered crayons, since the first order the card got declined. I also ordered more triple anitbiotic cream for the first aid kit, champagne stoppers (the silver kind that are made specifically for it) and printer paper. Should be here Monday or Tuesday.
86'd items/ need more:
Elizabeth is 86'd.
LY Lunch Sales: $2180
Projected Sales : $3213
TY Lunch Sales: $2160
+/- : -1% LY and -$1053 (yuck!)
Lunch Covers:116
Avg PPA: $18.62
Previous Days Labor: not applicable due to the closure in the evening.
Previous Days Comps: 0
Controllable Comps: 0
Weather: Sunny and humid. low 90's?
Special events?:
My last day :(
Who worked: Johnny CL. Lindsey, Sophia, Mandy. John SA, Hiroe FR, Chloe Host
Flow of Business, Cuts and Ticket Times:
Really slow start! Picked up a little by 1:30 but nothing crazy. A real mellow day. Johnny had a 7 top in the party room that was comprised of 3 adults, 2 rambunctious boys, another little boy and a baby. The 2 boys were quite the trouble makes, I had to talk to them twice and then had to get their parents at one point because they were playing with the spicket (how do you spell that?) outside while the parents just hung out in the party room.
Other than that, I cut Lindsey around 2, and went 2 on at 2:15. It was really empty here for the last 45 minutes. Had one table walk in 5 minutes before close, stay until 3:45 and tip Johnny $5 on a Kome Bucks Discounted check. All in all, mellow. Hope tonight is busier by a landslide.
Specials:
Scott made a tasty little Japanese Tar-Tar with the leftover carpaccio scraps. We had a 5 count on them and sold them as a side for the Ramen. Mandy sold 4, Sophia sold the other. People LOVED it!
I made new table tents to include the La Marca prosecco as a special. We got one case at a special price so it will only help Wine cost.
3 Staff members that stood out (why/how):
EVERYONE! I love everyone!!!!
Any VIP's in?
The presumed Pilot & his wife
Chi & Family
Old John came in to say bye to me :(
Comps& Void Detail:
Kome Bucks from the travelling A7 (they sat at B4 first, then A3, then A7)
R&M needs:
I reordered crayons, since the first order the card got declined. I also ordered more triple anitbiotic cream for the first aid kit, champagne stoppers (the silver kind that are made specifically for it) and printer paper. Should be here Monday or Tuesday.
86'd items/ need more:
Elizabeth is 86'd.
Friday, June 10, 2016
Friday 6.10.16
Written By: Elizabeth
LY Lunch Sales: $2293
Projected Sales : $2610
TY Lunch Sales: $2045
+/- : -11% LY and -$565 PS
Lunch Covers: 121
Avg PPA: $16.90
Previous Days Labor: 23%
Previous Days Comps: 6%
Controllable Comps: .59%
Weather: Sunny
Special events?:
The computers...Closed for Dinner service due to the major crash.
Who worked: Sayo, Krystin, Ruthy, Clair CL. John/Miriam Host, Will SA, Maverick FR
Flow of Business, Cuts and Ticket Times:
It was hard to tell what kind of lunch it was today. The printers were down in the kitchen from the start. I got on the phone with tech support at 11:30-12:15 and got little accomplished. The staff was handwriting all of their tickets. THANK GOODNESS Leary was here and he was able to help facilitate whatever they needed, while I made other calls to tech support. Lunch seemed steady though, and numbers proved to be as good as they could be. We had to tell all of the guests coming in that their wait time would be longer than usual due to our staff having to handwrite all of the tickets. So some folks probably left due to that.
There was definitely some frustrations among the staff but they got through it, thanks to the wonderful help of Leary
3 Staff members that stood out (why/how):
Any VIP's in?
I saw Rob for a split second.
Comps& Void Detail:
voided an alone together and iced green tea for clair, missing No comps otherwise.
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2293
Projected Sales : $2610
TY Lunch Sales: $2045
+/- : -11% LY and -$565 PS
Lunch Covers: 121
Avg PPA: $16.90
Previous Days Labor: 23%
Previous Days Comps: 6%
Controllable Comps: .59%
Weather: Sunny
Special events?:
The computers...Closed for Dinner service due to the major crash.
Who worked: Sayo, Krystin, Ruthy, Clair CL. John/Miriam Host, Will SA, Maverick FR
Flow of Business, Cuts and Ticket Times:
It was hard to tell what kind of lunch it was today. The printers were down in the kitchen from the start. I got on the phone with tech support at 11:30-12:15 and got little accomplished. The staff was handwriting all of their tickets. THANK GOODNESS Leary was here and he was able to help facilitate whatever they needed, while I made other calls to tech support. Lunch seemed steady though, and numbers proved to be as good as they could be. We had to tell all of the guests coming in that their wait time would be longer than usual due to our staff having to handwrite all of the tickets. So some folks probably left due to that.
There was definitely some frustrations among the staff but they got through it, thanks to the wonderful help of Leary
3 Staff members that stood out (why/how):
Any VIP's in?
I saw Rob for a split second.
Comps& Void Detail:
voided an alone together and iced green tea for clair, missing No comps otherwise.
R&M needs:
86'd items/ need more:
Thursday PM Recap 6/9/16
Written By: Leary
LY Dinner Sales: $4009
Projected Sales : $5625 (+$199)
TY Dinner Sales: $5824
+/- : +$1815, + 45%!
Dinner Covers: 231
Avg PPA: $25.21
Weather: Really hot and sunny. It threatened around 630, and then went back to being hot and sunny.
Special events?: Summer time
Who worked:
Kelly, Cindy, Ruthy, Sophia, Dusten Cl, Lindsey training cocktail with John, Maverick FR, Miriam and Grant H, Will SA
Flow of Business, Cuts and Ticket Times:
Started of slow. Only a few tables for the first hour. It picked up 7, and we were on a wait by 730. Got up to an hour wait by 8, but most of the time the wait was 30-40 min. We stayed busy all the way until close. Sat the last table on the wait around 950. Went 2 on at 945 so Dusten and Sophia would get the last round of tables. Cut first host at 930.
It was a good flow of business tonight. It was busy, but everything ran smoothly and never got too hectic. There was a lot of teamwork on the floor which is always great to see. Ticket times were solid. Not a lot of mistakes. Pretty smooth night with decent sales.
Specials:
Japanese Uni- 10
Snow Crab- 9
Hirame- 3
3 Staff members that stood out (why/how):
-I spoke with Grant tonight about the oshibori, and gave him his write up. I really hit home what a huge mistake he made. He understood, felt pretty horrible, and apologized several times. I dont think this will happen again.
-John was eager and willing tonight with his cocktail shift. Always great to see motivation to learn. Unfortunately, despite all the folks waiting, not a lot of folks ordered drinks tonight. He was able to make each sake cocktail only once, but told me he was going to start making them for servers in his down time so he can get more practice. He definitely should have another hopefully busier train before he cocktails solo.
-Will was moving a little slowly tonight. I was hoping to speak with him at the end of the shift, but he was gone pretty quickly. I'll be talking to him our next shift together. I'm a little concerned about his reliability after hearing about the first go-round.
-Ruthy had a pretty busy shift tonight. She handled it well, but needed to ask for more help. I helped her get through the busiest part of her night. I asked her to in the future reach out more for specific needs when she's that busy, and she agreed.
Any VIP's in?
Had a 9 top of Olive and June/White Horse folks. 8 of them went for Omakase with Sophia and had a great time. They were thrilled when I informed them of SIN nights on Monday.
Comps& Void Detail:
-1 Bday Comp
-2 Kome Promo Bucks
-Guest Changed Mind, ordered Takowasa Nigiri but when it arrived showed Kelly a picture of the Takowasa app which is what they meant to order.
R&M needs:
Janiking came in at the end of the night to clean.
86'd items/ need more:
LY Dinner Sales: $4009
Projected Sales : $5625 (+$199)
TY Dinner Sales: $5824
+/- : +$1815, + 45%!
Dinner Covers: 231
Avg PPA: $25.21
Weather: Really hot and sunny. It threatened around 630, and then went back to being hot and sunny.
Special events?: Summer time
Who worked:
Kelly, Cindy, Ruthy, Sophia, Dusten Cl, Lindsey training cocktail with John, Maverick FR, Miriam and Grant H, Will SA
Flow of Business, Cuts and Ticket Times:
Started of slow. Only a few tables for the first hour. It picked up 7, and we were on a wait by 730. Got up to an hour wait by 8, but most of the time the wait was 30-40 min. We stayed busy all the way until close. Sat the last table on the wait around 950. Went 2 on at 945 so Dusten and Sophia would get the last round of tables. Cut first host at 930.
It was a good flow of business tonight. It was busy, but everything ran smoothly and never got too hectic. There was a lot of teamwork on the floor which is always great to see. Ticket times were solid. Not a lot of mistakes. Pretty smooth night with decent sales.
Specials:
Japanese Uni- 10
Snow Crab- 9
Hirame- 3
3 Staff members that stood out (why/how):
-I spoke with Grant tonight about the oshibori, and gave him his write up. I really hit home what a huge mistake he made. He understood, felt pretty horrible, and apologized several times. I dont think this will happen again.
-John was eager and willing tonight with his cocktail shift. Always great to see motivation to learn. Unfortunately, despite all the folks waiting, not a lot of folks ordered drinks tonight. He was able to make each sake cocktail only once, but told me he was going to start making them for servers in his down time so he can get more practice. He definitely should have another hopefully busier train before he cocktails solo.
-Will was moving a little slowly tonight. I was hoping to speak with him at the end of the shift, but he was gone pretty quickly. I'll be talking to him our next shift together. I'm a little concerned about his reliability after hearing about the first go-round.
-Ruthy had a pretty busy shift tonight. She handled it well, but needed to ask for more help. I helped her get through the busiest part of her night. I asked her to in the future reach out more for specific needs when she's that busy, and she agreed.
Any VIP's in?
Had a 9 top of Olive and June/White Horse folks. 8 of them went for Omakase with Sophia and had a great time. They were thrilled when I informed them of SIN nights on Monday.
Comps& Void Detail:
-1 Bday Comp
-2 Kome Promo Bucks
-Guest Changed Mind, ordered Takowasa Nigiri but when it arrived showed Kelly a picture of the Takowasa app which is what they meant to order.
R&M needs:
Janiking came in at the end of the night to clean.
86'd items/ need more:
Thursday, June 9, 2016
Thursday AM 6/9/16
Written By:Samara
LY Lunch Sales:$ 1960
Projected Sales : $2292.50
TY Lunch Sales:$1293
+/- :-34% under LY & -$999.50 under PS
Lunch Covers: 86
Avg PPA: $15.03
Previous Days Labor: 22%
Previous Days Comps: 6%
Controllable Comps:6.97%
Weather:80's and sunny
Special events?:
Who worked:Kelly, Lindsey, Sayo, Johnny (CL), Will (SA), Grant (FR), John (H)
Flow of Business, Cuts and Ticket Times:Very slow at first. Had a 1-top by 11:30. Didn't quite pick up until noon and then we were on a steady roll. No long ticket times. Scott is hammering in the importance pushing out food in the kitchen. It's really nice to see the guys in the kitchen warming to Scott and trusting his leadership. No customer issues either. Someone accidentally unplugged with internet connection to the server station computers. There was a brief moment of collective panic, but everything was fine once the problem was figured out. Cut Kelly at 1:30 and Lindsey at 1:45. Kept Sayo and Johnny on to close.
3 Staff members that stood out (why/how):
I had to talk to John about customer interaction. A woman was asking about to-go and instead of saying we were dine in only, he encouraged her to take a seat at the sushi bar and order food to take away. While I understand his good intentions, I don't think it's information we should be offering willingly. If it's the customer's idea to sit at the sushi bar just to ultimately order take out, then so be it.
Johnny closed out a check using the wrong card because this happens every week. He was in an off mood today, complaining that we were out of bunch of items he sold to a customer. He did not check the 86'd board AT ALL. All 86'd items were properly entered in the computer and crossed off on the menus. He also wreaked of alcohol but definitely wasn't drunk. Probably from last night. I spoke to him about it. Honestly, he was embarrassed.
Kelly rang in a Hiyashi Chuka sub shrimp tempura without consulting me first. Please, let's update the shift notes to include that modifications need to be brought to the manager, so they can be the channel between sushi bar and kitchen.
Jason Camacho called . Group of 9 (all service industry), are planning on coming around 7. Leaving this here as a note for the hosts. I told him I couldn't guarantee tables but maybe this will alleviate the wait time a bit since we know roughly when they're showing up.
Chisato said she was only paid $250 dollars last week even though she worked 50 hours. Can we check on this, please?
Let's talk about our employees using headphones. I think there should be some clarification. Sometimes servers have headphones on when they're doing opening side work. Fine. The dishwasher sometimes has headphones in when they're working. Fine, as long as it's not interfering with people maneuvering around them. However, hosts wearing headphones doing they're opening side work means they can't hear the phone ringing. So, should there be a rule across the board or only for hosts?
Any VIP's in? not a one
Comps& Void Detail:
-Reopened check for Johnny
-Couple of misrings
R&M needs: Daniel spoke to Auto Chlor about dishwasher maintenance. We need to run the machine, put dregreaser half way through the cycle, and let sit for 20 minutes. This should be done once a week and added to cleaning duties. I had them do it today, so let's start doing this every Thursday going forward.
86'd items/ need more: Can we up our pars for ordering Uni and Bluefin?
LY Lunch Sales:$ 1960
Projected Sales : $2292.50
TY Lunch Sales:$1293
+/- :-34% under LY & -$999.50 under PS
Lunch Covers: 86
Avg PPA: $15.03
Previous Days Labor: 22%
Previous Days Comps: 6%
Controllable Comps:6.97%
Weather:80's and sunny
Special events?:
Who worked:Kelly, Lindsey, Sayo, Johnny (CL), Will (SA), Grant (FR), John (H)
Flow of Business, Cuts and Ticket Times:Very slow at first. Had a 1-top by 11:30. Didn't quite pick up until noon and then we were on a steady roll. No long ticket times. Scott is hammering in the importance pushing out food in the kitchen. It's really nice to see the guys in the kitchen warming to Scott and trusting his leadership. No customer issues either. Someone accidentally unplugged with internet connection to the server station computers. There was a brief moment of collective panic, but everything was fine once the problem was figured out. Cut Kelly at 1:30 and Lindsey at 1:45. Kept Sayo and Johnny on to close.
3 Staff members that stood out (why/how):
I had to talk to John about customer interaction. A woman was asking about to-go and instead of saying we were dine in only, he encouraged her to take a seat at the sushi bar and order food to take away. While I understand his good intentions, I don't think it's information we should be offering willingly. If it's the customer's idea to sit at the sushi bar just to ultimately order take out, then so be it.
Johnny closed out a check using the wrong card because this happens every week. He was in an off mood today, complaining that we were out of bunch of items he sold to a customer. He did not check the 86'd board AT ALL. All 86'd items were properly entered in the computer and crossed off on the menus. He also wreaked of alcohol but definitely wasn't drunk. Probably from last night. I spoke to him about it. Honestly, he was embarrassed.
Kelly rang in a Hiyashi Chuka sub shrimp tempura without consulting me first. Please, let's update the shift notes to include that modifications need to be brought to the manager, so they can be the channel between sushi bar and kitchen.
Chisato said she was only paid $250 dollars last week even though she worked 50 hours. Can we check on this, please?
Let's talk about our employees using headphones. I think there should be some clarification. Sometimes servers have headphones on when they're doing opening side work. Fine. The dishwasher sometimes has headphones in when they're working. Fine, as long as it's not interfering with people maneuvering around them. However, hosts wearing headphones doing they're opening side work means they can't hear the phone ringing. So, should there be a rule across the board or only for hosts?
Any VIP's in? not a one
Comps& Void Detail:
-Reopened check for Johnny
-Couple of misrings
R&M needs: Daniel spoke to Auto Chlor about dishwasher maintenance. We need to run the machine, put dregreaser half way through the cycle, and let sit for 20 minutes. This should be done once a week and added to cleaning duties. I had them do it today, so let's start doing this every Thursday going forward.
86'd items/ need more: Can we up our pars for ordering Uni and Bluefin?
Wednesday, June 8, 2016
Wednesday 6/8/16
Written By: Dusten
LY Lunch Sales: 1414
Projected Sales : 2160
TY Lunch Sales: 1786
+/- : 26% over LY and $1374 under PS
Lunch Covers: 105
Avg PPA: 17.01
LY Dinner Sales:4316
Projected Sales :6235
TY Dinner Sales:4717
+/- :9% increase over LY and -$1518 under PS
Dinner Covers:171
Avg PPA: 25.30
Previous Days Labor: 21%
Previous Days Comps:4%
Controllable Comps:1.72%
Weather: Sunny and warm. Lower 90's.
Special events?:
Who worked: Lunch: Kristen, Kelly, Lindsey, Johnny CL, Will SA, John H and Grant FR
Dinner: Krystin, Naoto, Sayo, Jason, Sophia CL, Miriam and Maverick hosting, John FR and Kaori SA
Flow of Business, Cuts and Ticket Times:Lunch was pretty slow. Not much to report really. Cut Kristen at 1pm, Kelly at 1:15pm, Just Johnny at 1:45pm
Dinner: 1st hour was pretty slow. Not much of a happy hour turn out. One of the tables that did come in early, sat for over 2 hours. They treated Sayo very well. Things picked up at 6pm and we were on wait just before 6:30pm. Went off wait at about 9:00pm. I cut Krystin and Sayo at 8:45 and 89:pm respectively. I cut Camacho at 9:30. Aside from more DNL's than I've seen in a long time, a pretty smooth night.
Specials:
3 Staff members that stood out (why/how):Chisato had a question about her login information for the payroll website. She says Elizabeth sent or was supposed to send her login reset info? I'm not sure.
Will was pretty slow moving at lunch. It was a slow lunch and he still couldn't or wouldn't keep up with things. Maybe he felt he didn't need to move at a normal pace. I mentioned it to John. John said he'd talk with him.
John also mentioned Scott seemed pretty sharp and kept things running smoothly in the kitchen. They first time I went back there today he was learning the different plates and bowls for service and tonight he was seemingly capably expo'ing. When he wasn't doing that I saw him with Matt almost always.
I'm feeling like I can actually rely on Miriam a little. I'm not giving anyone new much slack beyond their primary duties, but I needed a couple of small little gopher favors from Miriam, and she was on it and back to her position in no time.
Any VIP's in?Ben- Elizabeth's broker.
Layla? Pretty sure that is her name. She comes in with her kids sometimes. She had a group of 8 with her tonight- 4 kids. They waited a few minutes over their quote time because of some campers. Not long and they were very understanding.
Some familiar faces during lunch.
Ixchel.
Kristen's Friend Jess.
Comps& Void Detail: a few DNL's at dinner. Two different tables, but both in Naoto's section said they didn't like the rolls they ordered. One was a go-go roll- they didn't like the texture. The other was an alone together- they said it tasted off. Naoto and I both tried it. Seemed okay. They said it tasted fishy. Maybe one of the three fish inside wasn't as fresh as they'd like?
Sayo had a table say our ikura tasted off too. Kazu said he made the batch today. Offered another piece, they declined. DNL.
Voided 2 softo- 86'd at the end of the night.
Training lunch for Naoto.
Bday dessert.
FNF for Kristen's friend.
We were 86'd hon maguro tonight, but lot's of tables wanted a sashimi sampler. I had the server's ring in Sampler's as $18 open sushi each and we made them the kihada maguro instead. That was the old menu price for the same fish so it made since to me. I was told we just 86'd it last night? We sold several samplers I saw.
R&M needs:
86'd items/ need more:Crayons, togarashi shakers.
LY Lunch Sales: 1414
Projected Sales : 2160
TY Lunch Sales: 1786
+/- : 26% over LY and $1374 under PS
Lunch Covers: 105
Avg PPA: 17.01
LY Dinner Sales:4316
Projected Sales :6235
TY Dinner Sales:4717
+/- :9% increase over LY and -$1518 under PS
Dinner Covers:171
Avg PPA: 25.30
Previous Days Labor: 21%
Previous Days Comps:4%
Controllable Comps:1.72%
Weather: Sunny and warm. Lower 90's.
Special events?:
Who worked: Lunch: Kristen, Kelly, Lindsey, Johnny CL, Will SA, John H and Grant FR
Dinner: Krystin, Naoto, Sayo, Jason, Sophia CL, Miriam and Maverick hosting, John FR and Kaori SA
Flow of Business, Cuts and Ticket Times:Lunch was pretty slow. Not much to report really. Cut Kristen at 1pm, Kelly at 1:15pm, Just Johnny at 1:45pm
Dinner: 1st hour was pretty slow. Not much of a happy hour turn out. One of the tables that did come in early, sat for over 2 hours. They treated Sayo very well. Things picked up at 6pm and we were on wait just before 6:30pm. Went off wait at about 9:00pm. I cut Krystin and Sayo at 8:45 and 89:pm respectively. I cut Camacho at 9:30. Aside from more DNL's than I've seen in a long time, a pretty smooth night.
Specials:
3 Staff members that stood out (why/how):Chisato had a question about her login information for the payroll website. She says Elizabeth sent or was supposed to send her login reset info? I'm not sure.
Will was pretty slow moving at lunch. It was a slow lunch and he still couldn't or wouldn't keep up with things. Maybe he felt he didn't need to move at a normal pace. I mentioned it to John. John said he'd talk with him.
John also mentioned Scott seemed pretty sharp and kept things running smoothly in the kitchen. They first time I went back there today he was learning the different plates and bowls for service and tonight he was seemingly capably expo'ing. When he wasn't doing that I saw him with Matt almost always.
I'm feeling like I can actually rely on Miriam a little. I'm not giving anyone new much slack beyond their primary duties, but I needed a couple of small little gopher favors from Miriam, and she was on it and back to her position in no time.
Any VIP's in?Ben- Elizabeth's broker.
Layla? Pretty sure that is her name. She comes in with her kids sometimes. She had a group of 8 with her tonight- 4 kids. They waited a few minutes over their quote time because of some campers. Not long and they were very understanding.
Some familiar faces during lunch.
Ixchel.
Kristen's Friend Jess.
Comps& Void Detail: a few DNL's at dinner. Two different tables, but both in Naoto's section said they didn't like the rolls they ordered. One was a go-go roll- they didn't like the texture. The other was an alone together- they said it tasted off. Naoto and I both tried it. Seemed okay. They said it tasted fishy. Maybe one of the three fish inside wasn't as fresh as they'd like?
Sayo had a table say our ikura tasted off too. Kazu said he made the batch today. Offered another piece, they declined. DNL.
Voided 2 softo- 86'd at the end of the night.
Training lunch for Naoto.
Bday dessert.
FNF for Kristen's friend.
We were 86'd hon maguro tonight, but lot's of tables wanted a sashimi sampler. I had the server's ring in Sampler's as $18 open sushi each and we made them the kihada maguro instead. That was the old menu price for the same fish so it made since to me. I was told we just 86'd it last night? We sold several samplers I saw.
R&M needs:
86'd items/ need more:Crayons, togarashi shakers.
Tuesday, June 7, 2016
Tuesday PM 6/7/16
Written By: Samara
LY Dinner Sales: $4684
Projected Sales : $5768
TY Dinner Sales: $5503
+/- : +17% over LY & -$265 under PS
Dinner Covers: 194
Avg PPA: $28.37
Weather: 80's and sunny
Special events?: none
Who worked: Lindsey, Cindy, Kelly, Krystin, Clair (CL), Miriam & Maverick (H), John (SA), Hiroe (FR)
Flow of Business, Cuts and Ticket Times: Initial rush at open for Happy Hour. Then it slowed down. Picked up again right around 7pm. Had a 6 top and two 7 tops walk in, all were seating in less than 45 minutes. On a steady wait of 45-minutes to 1 hour up until 9:30. I cut Lindsey and Cindy at 9 since their sections were full and kept three on until close.
Last Friday's 9pm reso (during the rice debacle) showed up as a walk in today and I gave them the Kome bucks I promised them. They were very happy, understanding, and had a a lovely dinner.
Specials: Japanese Uni 0, Snow Crab 1, Hirame 0
3 Staff members that stood out (why/how): I was holding A8 for my friend Lou Lou's birthday. Krystin was privy to this information. LouLou texted me to know she was stuck in traffic and running a couple minutes late. At the same time and unbeknownst to me, A4, had been sitting incomplete for 30 minutes with edamame. When the rush came at 7pm, the combination of having an open table across from an incomplete, troublesome table sent Krystin into a panic. She snapped at me, saying it was inappropriate to be holding a table. I absolutely agreed with her but I thought her execution of words was terribly inappropriate. We spoke about it after her shift. One of the reasons I wanted to put my friend in Krystin's section was because I knew she would be tipped well and probably in cash...Krystin had expressed difficulty in paying her credit card bill which was past due. I was trying to "throw her a bone" but sometimes trying to do nice things for people doesn't always work out. Lesson learned.
Maverick took the reigns at cocktail duty early. I saw him pour a couple glasses of Asahi and didn't topped them off with foam. Gut feeling: I had him switch with Miriam who has been cocktailing longer and is more calm in stressful situations. It was for the best. It was too busy for him to handle the rush; Miriam did a great job overall. Later, he misquoted four 4 top tables by about 20 minutes each. They were all understanding. It bothered me that I needed to tell him to go talk to the people go over their quote times--it's something he should know how to do by now. He also missed a 2 top, who came in 20 minutes after waiting asking about their table. I spoke to them and smoother things over. We talked at the end of his shift: he's tired from working a double and working a lot lately in general. I will include in his eval that he needs to be present in his job at all times. I catch him staring off in space at the host stand, making it hard to be mentally prepared for a rush happens. He should be asking questions if he is unsure how to do something. I would love any advice on how to better coach him.
Any VIP's in? Nathan, Lou Lou from Thievery Corporation
Comps& Void Detail:
-Lot of Kome bucks. Mostly from last Friday reso
-Void Poke and Sashimi sampler. 86'd Blue Fin
-Recovery 3 Asahi. Bought a round for one of the parties waiting over their quote time.
-Reopened 3 check for Clair. Only was actually her fault in swiping the wrong card, though. The others were customers changing their minds about how to run each card.
R&M needs:
86'd items/ need more: Blue Fin, Yakiniku
LY Dinner Sales: $4684
Projected Sales : $5768
TY Dinner Sales: $5503
+/- : +17% over LY & -$265 under PS
Dinner Covers: 194
Avg PPA: $28.37
Weather: 80's and sunny
Special events?: none
Who worked: Lindsey, Cindy, Kelly, Krystin, Clair (CL), Miriam & Maverick (H), John (SA), Hiroe (FR)
Flow of Business, Cuts and Ticket Times: Initial rush at open for Happy Hour. Then it slowed down. Picked up again right around 7pm. Had a 6 top and two 7 tops walk in, all were seating in less than 45 minutes. On a steady wait of 45-minutes to 1 hour up until 9:30. I cut Lindsey and Cindy at 9 since their sections were full and kept three on until close.
Last Friday's 9pm reso (during the rice debacle) showed up as a walk in today and I gave them the Kome bucks I promised them. They were very happy, understanding, and had a a lovely dinner.
Specials: Japanese Uni 0, Snow Crab 1, Hirame 0
3 Staff members that stood out (why/how): I was holding A8 for my friend Lou Lou's birthday. Krystin was privy to this information. LouLou texted me to know she was stuck in traffic and running a couple minutes late. At the same time and unbeknownst to me, A4, had been sitting incomplete for 30 minutes with edamame. When the rush came at 7pm, the combination of having an open table across from an incomplete, troublesome table sent Krystin into a panic. She snapped at me, saying it was inappropriate to be holding a table. I absolutely agreed with her but I thought her execution of words was terribly inappropriate. We spoke about it after her shift. One of the reasons I wanted to put my friend in Krystin's section was because I knew she would be tipped well and probably in cash...Krystin had expressed difficulty in paying her credit card bill which was past due. I was trying to "throw her a bone" but sometimes trying to do nice things for people doesn't always work out. Lesson learned.
Maverick took the reigns at cocktail duty early. I saw him pour a couple glasses of Asahi and didn't topped them off with foam. Gut feeling: I had him switch with Miriam who has been cocktailing longer and is more calm in stressful situations. It was for the best. It was too busy for him to handle the rush; Miriam did a great job overall. Later, he misquoted four 4 top tables by about 20 minutes each. They were all understanding. It bothered me that I needed to tell him to go talk to the people go over their quote times--it's something he should know how to do by now. He also missed a 2 top, who came in 20 minutes after waiting asking about their table. I spoke to them and smoother things over. We talked at the end of his shift: he's tired from working a double and working a lot lately in general. I will include in his eval that he needs to be present in his job at all times. I catch him staring off in space at the host stand, making it hard to be mentally prepared for a rush happens. He should be asking questions if he is unsure how to do something. I would love any advice on how to better coach him.
Any VIP's in? Nathan, Lou Lou from Thievery Corporation
Comps& Void Detail:
-Lot of Kome bucks. Mostly from last Friday reso
-Void Poke and Sashimi sampler. 86'd Blue Fin
-Recovery 3 Asahi. Bought a round for one of the parties waiting over their quote time.
-Reopened 3 check for Clair. Only was actually her fault in swiping the wrong card, though. The others were customers changing their minds about how to run each card.
R&M needs:
86'd items/ need more: Blue Fin, Yakiniku
Tuesday AM 6.7.16
Written By: Elizabeth
LY Lunch Sales: $1754
Projected Sales : $1980
TY Lunch Sales: $2233
+/- : +27% LY and +$253 PS
Lunch Covers: 131
Avg PPA: $17.05
Previous Days Labor: 19%
Previous Days Comps: 7%
Controllable Comps: 13.09%
Weather: Warm, Sunny. 90s
Special events?: none
Who worked: Mandy, Lindsey, Grace, Johnny CL. John Host, Maverick FR, Will SA
Flow of Business, Cuts and Ticket Times:
Pretty steady day but nothing crazy. I was in and out of the office training Leary but also feeling a little sluggish due to some sinus issues and a swollen nose/lymph nods. We never got on a wait, but it was just steady in and out. Cut Lindsey at 1:15 and went 2 on at 1:40. Got a small push at the end and that was that. No long ticket times or major errors.
3 Staff members that stood out (why/how):
-Will is still dropping things. Clumsy? Just needs to take some more time and slow down when lifting and manuvering trays
-Mandy was in a great positive mood and did a great job on the floor.
Any VIP's in?
Vivian and her sister, Tarra and Kelvin, Old John.
Comps& Void Detail:
voided an iced coffee, but that was it.
R&M needs:
Hood Vent repair guy was out twice today. Once to replace the bearings that were being shaken loose, and then again because the bearings weren't turning right and started tearing into the shaft. We should be all set now.
Thursday at 8am ABC will be sending a contractor out to do some small repairs on the back of the building, behind the kitchen area (the problem area). Whoever is here, please direct them to that back area behind the fence where we just got cleaned out.
Thursday PM after close Janiking is coming out to do a deep clean, so any shelving we want cleaned will need to be cleared off. I'll be here that night, so I can help with moving things.
86'd items/ need more:
LY Lunch Sales: $1754
Projected Sales : $1980
TY Lunch Sales: $2233
+/- : +27% LY and +$253 PS
Lunch Covers: 131
Avg PPA: $17.05
Previous Days Labor: 19%
Previous Days Comps: 7%
Controllable Comps: 13.09%
Weather: Warm, Sunny. 90s
Special events?: none
Who worked: Mandy, Lindsey, Grace, Johnny CL. John Host, Maverick FR, Will SA
Flow of Business, Cuts and Ticket Times:
Pretty steady day but nothing crazy. I was in and out of the office training Leary but also feeling a little sluggish due to some sinus issues and a swollen nose/lymph nods. We never got on a wait, but it was just steady in and out. Cut Lindsey at 1:15 and went 2 on at 1:40. Got a small push at the end and that was that. No long ticket times or major errors.
3 Staff members that stood out (why/how):
-Will is still dropping things. Clumsy? Just needs to take some more time and slow down when lifting and manuvering trays
-Mandy was in a great positive mood and did a great job on the floor.
Any VIP's in?
Vivian and her sister, Tarra and Kelvin, Old John.
Comps& Void Detail:
voided an iced coffee, but that was it.
R&M needs:
Hood Vent repair guy was out twice today. Once to replace the bearings that were being shaken loose, and then again because the bearings weren't turning right and started tearing into the shaft. We should be all set now.
Thursday at 8am ABC will be sending a contractor out to do some small repairs on the back of the building, behind the kitchen area (the problem area). Whoever is here, please direct them to that back area behind the fence where we just got cleaned out.
Thursday PM after close Janiking is coming out to do a deep clean, so any shelving we want cleaned will need to be cleared off. I'll be here that night, so I can help with moving things.
86'd items/ need more:
Monday, June 6, 2016
Monday PM Recap 6/6/16
Written By: Leary
LY Dinner Sales: $4429
Projected Sales : $4600 (-$78.46)
TY Dinner Sales: $4521.54
+/- : +$92.54, +2%
Dinner Covers: 181
Avg PPA: $24.98
Weather: Very sunny and warm. Barely a cloud in the sky
Special events?: First week of Summer vacation
Who worked:
Cindy, Grace, Clair, Ruthy, Jason Cl, Chelsea & Miriam H, Kaori FR, Maverick SA
Flow of Business, Cuts and Ticket Times:
Really slow start to the shift. Especially compared to the past few weeks. It was a slow trickle of tables until around 745 when we finally got on a wait. Everyone came out to eat around 8, and we quickly were on a 40-45. Stayed on a wait until 950, and sat 1 more table before close. Went 2 on at 945, and cut first host at 940. I remember the busy being similar last year when school got out. Slow starts, and late pops.
Specials:
Japanese Uni- 24
Snow Crab- 24
Hirame- 10
3 Staff members that stood out (why/how):
-Maverick does a great job. Very quick and efficient.
-Josh seemd to do a good job on Grill
Any VIP's in?
Comps& Void Detail:
-Comped a glass of prosecco because the opened bottle was 4 days old and tasted off. Also the topper was slightly broken which probably may have caused it to be off. Kudos to Grace for noticing the date, and checking the taste before serving.
-Several SIN Discounts
-FNF for Grace's friend who was celebrating her B-day with us.
-Large training comp. Take wanted to buy the FOH rolls so Steve could get practice.
-Had a Recovery comp for several pieces of nigiri on A3. It was my fault. I was running items to 5 different tables to help servers out during the pop, and dropped the pieces to A7. I had the peices remade and comped them for A3. They were super cool and understanding, and very happy in the end. I should have brought the tickets out with me. Won't happen again.
R&M needs:
-I came into the soft serve running. Do we still turn it off during the break? It seems like we should to minimize wear-and-tear. I know it also was left on overnight recently. Something to include in the server notes, but its something that every manager should check before leaving as well.
-Came in to the hood making a weird clanking noise. Productions Services was out a couple of days ago and said it was caused by an adapter vibrating against the metal. They had fastened it, and the noise went away, but I guess the fastener loosened. I called Andy and he said he would get someone out here tomorrow morning by 9-930 am.
-Ran out of Sanitizer for the dishwasher around 730. Got a hot shot around 9. If this ever happens you can fill the sanitizer bucket with bleach. Also, it would probably be a good habit if the closing Kitchen Manager check the dishwasher chemicals every night and order if necessary.
86'd items/ need more:
-Diet Coke, I'm guessing this comes with Sysco tomorrow
-Toilet paper, I believe Take' said Sysco will deliver this tomorrow as well
-Rubber bands, Elizabeth grabbed them Sunday and will have them here tomorrow morning
LY Dinner Sales: $4429
Projected Sales : $4600 (-$78.46)
TY Dinner Sales: $4521.54
+/- : +$92.54, +2%
Dinner Covers: 181
Avg PPA: $24.98
Weather: Very sunny and warm. Barely a cloud in the sky
Special events?: First week of Summer vacation
Who worked:
Cindy, Grace, Clair, Ruthy, Jason Cl, Chelsea & Miriam H, Kaori FR, Maverick SA
Flow of Business, Cuts and Ticket Times:
Really slow start to the shift. Especially compared to the past few weeks. It was a slow trickle of tables until around 745 when we finally got on a wait. Everyone came out to eat around 8, and we quickly were on a 40-45. Stayed on a wait until 950, and sat 1 more table before close. Went 2 on at 945, and cut first host at 940. I remember the busy being similar last year when school got out. Slow starts, and late pops.
Specials:
Japanese Uni- 24
Snow Crab- 24
Hirame- 10
3 Staff members that stood out (why/how):
-Maverick does a great job. Very quick and efficient.
-Josh seemd to do a good job on Grill
Any VIP's in?
Comps& Void Detail:
-Comped a glass of prosecco because the opened bottle was 4 days old and tasted off. Also the topper was slightly broken which probably may have caused it to be off. Kudos to Grace for noticing the date, and checking the taste before serving.
-Several SIN Discounts
-FNF for Grace's friend who was celebrating her B-day with us.
-Large training comp. Take wanted to buy the FOH rolls so Steve could get practice.
-Had a Recovery comp for several pieces of nigiri on A3. It was my fault. I was running items to 5 different tables to help servers out during the pop, and dropped the pieces to A7. I had the peices remade and comped them for A3. They were super cool and understanding, and very happy in the end. I should have brought the tickets out with me. Won't happen again.
R&M needs:
-I came into the soft serve running. Do we still turn it off during the break? It seems like we should to minimize wear-and-tear. I know it also was left on overnight recently. Something to include in the server notes, but its something that every manager should check before leaving as well.
-Came in to the hood making a weird clanking noise. Productions Services was out a couple of days ago and said it was caused by an adapter vibrating against the metal. They had fastened it, and the noise went away, but I guess the fastener loosened. I called Andy and he said he would get someone out here tomorrow morning by 9-930 am.
-Ran out of Sanitizer for the dishwasher around 730. Got a hot shot around 9. If this ever happens you can fill the sanitizer bucket with bleach. Also, it would probably be a good habit if the closing Kitchen Manager check the dishwasher chemicals every night and order if necessary.
86'd items/ need more:
-Diet Coke, I'm guessing this comes with Sysco tomorrow
-Toilet paper, I believe Take' said Sysco will deliver this tomorrow as well
-Rubber bands, Elizabeth grabbed them Sunday and will have them here tomorrow morning
Monday AM 6/6/16
Written By: Samara
LY Lunch Sales: $1684
Projected Sales : N/A
TY Lunch Sales: $1469
+/- : -13% under LY
Lunch Covers: 86
Avg PPA: $17.09
Previous Days Labor: 19%
Previous Days Comps: 6%
Controllable Comps: 0.97%
Weather: High 80's and sunny
Special events?:
Who worked: Cindy, Mandy, Krystin, Johnny (CL), Hiroe (FR), Taylor (SA), Junko (H)
Flow of Business, Cuts and Ticket Times: Slow lunch. Nothing particularly noteworthy. Lots of phone calls for reservations. Took down some CC info. Cut Cindy at 1, Mandy at 1:30, and Krystin at 1:40.
Specials:
3 Staff members that stood out (why/how): No standouts today. It's nice to have Krystin back.
Any VIP's in? Kayo and kids, Miles from Fastball, Our rep from Brown who brought Kirin chopsticks to give to the staff.
Comps& Void Detail:
-Couple of SIN
-Owner Comp for Kayo
R&M needs: Roto Rooter came and fixed the gas line for the rice cooker. I updated the R&M blog.
86'd items/ need more:
LY Lunch Sales: $1684
Projected Sales : N/A
TY Lunch Sales: $1469
+/- : -13% under LY
Lunch Covers: 86
Avg PPA: $17.09
Previous Days Labor: 19%
Previous Days Comps: 6%
Controllable Comps: 0.97%
Weather: High 80's and sunny
Special events?:
Who worked: Cindy, Mandy, Krystin, Johnny (CL), Hiroe (FR), Taylor (SA), Junko (H)
Flow of Business, Cuts and Ticket Times: Slow lunch. Nothing particularly noteworthy. Lots of phone calls for reservations. Took down some CC info. Cut Cindy at 1, Mandy at 1:30, and Krystin at 1:40.
Specials:
3 Staff members that stood out (why/how): No standouts today. It's nice to have Krystin back.
Any VIP's in? Kayo and kids, Miles from Fastball, Our rep from Brown who brought Kirin chopsticks to give to the staff.
Comps& Void Detail:
-Couple of SIN
-Owner Comp for Kayo
R&M needs: Roto Rooter came and fixed the gas line for the rice cooker. I updated the R&M blog.
86'd items/ need more:
Sunday, June 5, 2016
Sunday PM 6/5/16
Written By: Samara
LY Dinner Sales: $4094
Projected Sales : $5346
TY Dinner Sales: $4888
+/- : +19% over LY & -$458 under PS
Dinner Covers: 183
Avg PPA: $26.71
Weather: 77 degrees and sunny, cooled down a bit at night
Special events?: X Games
Who worked: Ruthy, Krystin, Sayo, Dusten, Clair (CL), Grant & Chelsea (H), John (SA),
Flow of Business, Cuts and Ticket Times: Small rush in the beginning which evened out for a steady flow the whole night. No long tickets or a single customer issue. Small wait of 20-30 minutes for parties of 3+. Cut Chelsea, Ruthy, and Krystin at 9. Cut Sayo at 9:30 and Dusten at 1:45.
Specials: Japanese Uni, Snow Crab, Hirame, Tsubugai
3 Staff members that stood out (why/how): Solid team effort tonight. The machine is well oiled!
I spoke with Chloe about having her eventually be a CT server but I'm also thinking we might need to hire a P/T CT for the summer, someone who could eventually be promoted to server.
Mr. Tran was training on Zero ban and Toshi had Tran switch with Danger, who banged out the tickets. Reminder: sushimen are not supposed to be switching stations. I tipped out Danger as San Ban even though he did Zero ban's work. Unfair in my opinion. I bought him a piece of Ikura as a small thank you.
Any VIP's in? Drew and friends, my friend Josh, Ben
Comps& Void Detail:
-Employee Day off for Drew
-5 Promo Kome Bucks
-Couple of misrings for 86'd items
-Bough Josh a couple of nigiri pieces
-Training meal for Dusten (working with Elizabeth on beverage ordering)
R&M needs:
86'd items/ need more:
LY Dinner Sales: $4094
Projected Sales : $5346
TY Dinner Sales: $4888
+/- : +19% over LY & -$458 under PS
Dinner Covers: 183
Avg PPA: $26.71
Weather: 77 degrees and sunny, cooled down a bit at night
Special events?: X Games
Who worked: Ruthy, Krystin, Sayo, Dusten, Clair (CL), Grant & Chelsea (H), John (SA),
Flow of Business, Cuts and Ticket Times: Small rush in the beginning which evened out for a steady flow the whole night. No long tickets or a single customer issue. Small wait of 20-30 minutes for parties of 3+. Cut Chelsea, Ruthy, and Krystin at 9. Cut Sayo at 9:30 and Dusten at 1:45.
Specials: Japanese Uni, Snow Crab, Hirame, Tsubugai
3 Staff members that stood out (why/how): Solid team effort tonight. The machine is well oiled!
I spoke with Chloe about having her eventually be a CT server but I'm also thinking we might need to hire a P/T CT for the summer, someone who could eventually be promoted to server.
Mr. Tran was training on Zero ban and Toshi had Tran switch with Danger, who banged out the tickets. Reminder: sushimen are not supposed to be switching stations. I tipped out Danger as San Ban even though he did Zero ban's work. Unfair in my opinion. I bought him a piece of Ikura as a small thank you.
Any VIP's in? Drew and friends, my friend Josh, Ben
Comps& Void Detail:
-Employee Day off for Drew
-5 Promo Kome Bucks
-Couple of misrings for 86'd items
-Bough Josh a couple of nigiri pieces
-Training meal for Dusten (working with Elizabeth on beverage ordering)
R&M needs:
86'd items/ need more:
Sunday AM 6.5.16
Written By: Chelsea and Elizabeth
LY Lunch Sales: $1761
Projected Sales : $2550
TY Lunch Sales: $2225
+/- : -$325 and 26% over LY
Lunch Covers: 131
Avg PPA: $16.98
Previous Days Labor: 11%
Previous Days Comps: 3%
Controllable Comps: 2.95%
Weather: Good and sunny, not too hot or humid.
Special events?: X Games
Who worked: Camacho closer/sushi bar, Mandy and Cindy mid, Ruthy first cut because double. Maverick Host, Grant FR, John SA.
Flow of Business, Cuts and Ticket Times: Slow start, only 20 before noon. Then got to a wait around 1:30, but it didn't last long and it was steady to close. No long ticket times, no issues.
Reminder for kitchen/AM staff to put a little water in the clear soup noodle containers so the noodles don't stick together and clump.
Reminder for folks to close the dumpster lid and gates.
Guest said that the tuna tasted "off". Chelsea and I tasted it and it did have a slight metallic/mineral taste to it. Toshi said as long as it has soy sauce and wasabi it's fine.
Specials: None
3 Staff members that stood out (why/how):
- Josh was quizzing Grant on garnishes and other food related things during the slower time today. Really nice to see him taking that initiative!
- Maverick did well holding up the host stand solo, even though he was a little tired.
- Cindy was good with her big table of 6 + baby
- Hector was 3rd man in kitchen, did great job on communicating on pork for ramen, and overall being an expo for kitchen.
Any VIP's in?
Susan and Jason
Comps& Void Detail: Toro 86 void, guest changed mind on Miso Ramen, makanai, birthday dessert.
R&M needs: Roto Rooter stopped by this morning, said that the gas line that runs to the rice cooker has a leak, he will return tomorrow morning to replace it (needed a part from supply store that doesn't open until tomorrow), but until then we can't use it.
86'd items/ need more:
Still out of white sugar (sysco) and now we are out of the brown sugar. Can someone please order more? We've been out of white sugar for over a week. Can someone please order it?
Also, Toilet Paper. Please order more from Sysco, we only have about a dozen rolls left.
LY Lunch Sales: $1761
Projected Sales : $2550
TY Lunch Sales: $2225
+/- : -$325 and 26% over LY
Lunch Covers: 131
Avg PPA: $16.98
Previous Days Labor: 11%
Previous Days Comps: 3%
Controllable Comps: 2.95%
Weather: Good and sunny, not too hot or humid.
Special events?: X Games
Who worked: Camacho closer/sushi bar, Mandy and Cindy mid, Ruthy first cut because double. Maverick Host, Grant FR, John SA.
Flow of Business, Cuts and Ticket Times: Slow start, only 20 before noon. Then got to a wait around 1:30, but it didn't last long and it was steady to close. No long ticket times, no issues.
Reminder for kitchen/AM staff to put a little water in the clear soup noodle containers so the noodles don't stick together and clump.
Reminder for folks to close the dumpster lid and gates.
Guest said that the tuna tasted "off". Chelsea and I tasted it and it did have a slight metallic/mineral taste to it. Toshi said as long as it has soy sauce and wasabi it's fine.
Specials: None
3 Staff members that stood out (why/how):
- Josh was quizzing Grant on garnishes and other food related things during the slower time today. Really nice to see him taking that initiative!
- Maverick did well holding up the host stand solo, even though he was a little tired.
- Cindy was good with her big table of 6 + baby
- Hector was 3rd man in kitchen, did great job on communicating on pork for ramen, and overall being an expo for kitchen.
Any VIP's in?
Susan and Jason
Comps& Void Detail: Toro 86 void, guest changed mind on Miso Ramen, makanai, birthday dessert.
R&M needs: Roto Rooter stopped by this morning, said that the gas line that runs to the rice cooker has a leak, he will return tomorrow morning to replace it (needed a part from supply store that doesn't open until tomorrow), but until then we can't use it.
86'd items/ need more:
Still out of white sugar (sysco) and now we are out of the brown sugar. Can someone please order more? We've been out of white sugar for over a week. Can someone please order it?
Also, Toilet Paper. Please order more from Sysco, we only have about a dozen rolls left.
Saturday PM 6.4.16
Written By: Elizabeth and Chelsea
LY Dinner Sales: $7210
Projected Sales : $7425
TY Dinner Sales: $8490
+/- : 18% over LY, and $1065 over PS
Dinner Covers: 256
Avg PPA: $33.16
Weather: Bout of rain early on round 5:30 for 20 mins and then came back around 8:15 but cleared up again after that.
Special events?: X Games
Who worked: Dusten CL. Ruthy, Krystin, Camacho, Miho. Chelsea and John Hosted, Kaori SA & Hiroe FR
John was 30 minutes late for his shift. He thought he was scheduled at 6pm when in fact he was scheduled at 5:30. I did not write him up, since he is always prompt and it was an honest mistake.
Flow of Business, Cuts and Ticket Times: Went on a wait around 5:40, steady night overall, no issues. Three 6 tops were put on the list but two did not show up. Went off wait at 10 pm. And then cuts were made at 10:15, when we went 2 on. About two more tables came in after that and then we slowed to a close. One of the members of the party room did not leave the signed receipt, so we allowed Camacho to add autograt of 18% on one seat.
At 11 pm, the final party in the party room left the restaurant and stole the open/close sign on their way out. Person that took it was in a white button up shirt, North Face hat. The party room was reserved under the name Anthul, phone number on the res was 214-250-0024. We called the number on the reservation after we noticed the sign missing and reviewed the video footage. Girl who answered the phone said she would "ask him about it" but we reiterated that it was all caught on camera and that we would press charges if the sign was not returned. Original girl that made reservation brought sign back at 11:20 pm.
Specials:
Snow Crab with Ikura
Japanese Uni
Hirame with Ankimo Nigiri
3 Staff members that stood out (why/how):
- Kaori can be a little scatterbrained as an SA, lots of glass racks in server station that needed to be unloaded, glass racks sat for 10 minutes or so towards end of night when it slowed down, bussed party room but then didn't check to see if it was being reset for the next party and it wasn't, so the party room was sat 15 mins late.
- Krysten and Ruthy were great on their first day back from long absence, Ruthy got a little tired toward the end of the night but was fine and finished strong.
Any VIP's in? Vivian & Eric, Ben and Maryellen and their kids Andrew and Madeline.
Comps& Void Detail: None, just team makanai and birthday desserts. Promo Kome bucks from one of Dusten's tables at the sushi bar.
R&M needs:
Matt smelled gas coming from the rice cooker. After service he smelled it even stronger. We found the root of the problem coming from the connection between the shut off and the cooker itself. Elizabeth called Roto Rooter to come out and repair it. Matt shut the gas off to the rice cooker for safety reasons (if you put your hand over the connection you can feel the gas coming out). Roto Rooter will be out tomorrow morning between 8am and noon to fix it. In the meantime, DO NOT turn the gas on to the rice cooker.
86'd items/ need more:
I ordered more bev menu holders, they should in in later this week.
LY Dinner Sales: $7210
Projected Sales : $7425
TY Dinner Sales: $8490
+/- : 18% over LY, and $1065 over PS
Dinner Covers: 256
Avg PPA: $33.16
Weather: Bout of rain early on round 5:30 for 20 mins and then came back around 8:15 but cleared up again after that.
Special events?: X Games
Who worked: Dusten CL. Ruthy, Krystin, Camacho, Miho. Chelsea and John Hosted, Kaori SA & Hiroe FR
John was 30 minutes late for his shift. He thought he was scheduled at 6pm when in fact he was scheduled at 5:30. I did not write him up, since he is always prompt and it was an honest mistake.
Flow of Business, Cuts and Ticket Times: Went on a wait around 5:40, steady night overall, no issues. Three 6 tops were put on the list but two did not show up. Went off wait at 10 pm. And then cuts were made at 10:15, when we went 2 on. About two more tables came in after that and then we slowed to a close. One of the members of the party room did not leave the signed receipt, so we allowed Camacho to add autograt of 18% on one seat.
At 11 pm, the final party in the party room left the restaurant and stole the open/close sign on their way out. Person that took it was in a white button up shirt, North Face hat. The party room was reserved under the name Anthul, phone number on the res was 214-250-0024. We called the number on the reservation after we noticed the sign missing and reviewed the video footage. Girl who answered the phone said she would "ask him about it" but we reiterated that it was all caught on camera and that we would press charges if the sign was not returned. Original girl that made reservation brought sign back at 11:20 pm.
Specials:
Snow Crab with Ikura
Japanese Uni
Hirame with Ankimo Nigiri
3 Staff members that stood out (why/how):
- Kaori can be a little scatterbrained as an SA, lots of glass racks in server station that needed to be unloaded, glass racks sat for 10 minutes or so towards end of night when it slowed down, bussed party room but then didn't check to see if it was being reset for the next party and it wasn't, so the party room was sat 15 mins late.
- Krysten and Ruthy were great on their first day back from long absence, Ruthy got a little tired toward the end of the night but was fine and finished strong.
Any VIP's in? Vivian & Eric, Ben and Maryellen and their kids Andrew and Madeline.
Comps& Void Detail: None, just team makanai and birthday desserts. Promo Kome bucks from one of Dusten's tables at the sushi bar.
R&M needs:
Matt smelled gas coming from the rice cooker. After service he smelled it even stronger. We found the root of the problem coming from the connection between the shut off and the cooker itself. Elizabeth called Roto Rooter to come out and repair it. Matt shut the gas off to the rice cooker for safety reasons (if you put your hand over the connection you can feel the gas coming out). Roto Rooter will be out tomorrow morning between 8am and noon to fix it. In the meantime, DO NOT turn the gas on to the rice cooker.
86'd items/ need more:
I ordered more bev menu holders, they should in in later this week.
Saturday, June 4, 2016
Saturday AM 6/4/16
Written By: Samara
LY Lunch Sales: 2557
Projected Sales : 3150
TY Lunch Sales: 2849
+/- : 11% over LY & -$301 under PS
Lunch Covers: 162
Avg PPA: $17.59
Previous Days Labor: 15%
Previous Days Comps: 3%
Controllable Comps: 14.75% (FNF, DNL, Kitchen error)
Weather: 80's and sunny
Special events?: X Games. National Cheese Day. QueerBomb.
What else? I moved to Austin 5 years ago today.
Who worked: Sayo, Lindsey, Sophia, Johnny (CL), John (SA), Hiroe (FR), Maverick (H)
Flow of Business, Cuts and Ticket Times: Steady lunch. Nothing crazy. The kitchen got slammed between noon and two but they handled the rush fairly well. Had a few complaints about hot food not being hot, so that's something to keep an eye on.
Elderly Japanese couple that comes on a regular basis complained that not only was their service terrible from Sophia (blasphemy!) but that their Una Don was cold and their salad greens were gross. I did spot a couple of hidden leaves that were unacceptable for consumption and I comped 50% of the Una Don. I tried to smooth things over but they just weren't having it.
Slowed down significantly by 2pm. I cut Sayo at this time and kept three on because Saturday typically get busier in the last hour. It never did.
3 Staff members that stood out (why/how): Connor is questioning his schedule for next week, where he's working a double. Don't think this matches up with child labor laws.
Maverick loves working host lunch shifts and there is a visible difference in his attitude. Still needs to work on being friendlier and more approachable.
Kumi needs a talking to her about her uniform. If it's not one thing, it's another. She's finally wearing a work shirt on a consistent basis, but today she didn't have a head covering. Also, her hair isn't ever neatly pulled back where she's cooking.
Any VIP's in? A regular came in for lunch specifically because I had posted a photo of Sophia holding a piece of Uni on Instagram. How awesome is social media?!
Comps& Void Detail:
-Kitchen Error Una Don. Cold in the middle.
-Employee Kome Bucks for Sayo
R&M needs: Lunch crew saw a cockroach of the smaller variety run around the soft serve machine. Let's call the exterminator.
86'd items/ need more: Low on tears of dawn, reg uni
LY Lunch Sales: 2557
Projected Sales : 3150
TY Lunch Sales: 2849
+/- : 11% over LY & -$301 under PS
Lunch Covers: 162
Avg PPA: $17.59
Previous Days Labor: 15%
Previous Days Comps: 3%
Controllable Comps: 14.75% (FNF, DNL, Kitchen error)
Weather: 80's and sunny
Special events?: X Games. National Cheese Day. QueerBomb.
What else? I moved to Austin 5 years ago today.
Who worked: Sayo, Lindsey, Sophia, Johnny (CL), John (SA), Hiroe (FR), Maverick (H)
Flow of Business, Cuts and Ticket Times: Steady lunch. Nothing crazy. The kitchen got slammed between noon and two but they handled the rush fairly well. Had a few complaints about hot food not being hot, so that's something to keep an eye on.
Elderly Japanese couple that comes on a regular basis complained that not only was their service terrible from Sophia (blasphemy!) but that their Una Don was cold and their salad greens were gross. I did spot a couple of hidden leaves that were unacceptable for consumption and I comped 50% of the Una Don. I tried to smooth things over but they just weren't having it.
Slowed down significantly by 2pm. I cut Sayo at this time and kept three on because Saturday typically get busier in the last hour. It never did.
3 Staff members that stood out (why/how): Connor is questioning his schedule for next week, where he's working a double. Don't think this matches up with child labor laws.
Maverick loves working host lunch shifts and there is a visible difference in his attitude. Still needs to work on being friendlier and more approachable.
Kumi needs a talking to her about her uniform. If it's not one thing, it's another. She's finally wearing a work shirt on a consistent basis, but today she didn't have a head covering. Also, her hair isn't ever neatly pulled back where she's cooking.
Any VIP's in? A regular came in for lunch specifically because I had posted a photo of Sophia holding a piece of Uni on Instagram. How awesome is social media?!
Comps& Void Detail:
-Kitchen Error Una Don. Cold in the middle.
-Employee Kome Bucks for Sayo
R&M needs: Lunch crew saw a cockroach of the smaller variety run around the soft serve machine. Let's call the exterminator.
86'd items/ need more: Low on tears of dawn, reg uni
Friday 6/3/16
Written By: Samara
LY Lunch Sales: $2924
Projected Sales : $3145
TY Lunch Sales: $2765
+/- : -5% under LY & -$380 under PS
Lunch Covers: 138
Avg PPA: $20.04
LY Dinner Sales: $6809
Projected Sales : $8010
TY Dinner Sales: $4445
+/- : -35% under LY & -$3565 under PS...for obvious reasons
Dinner Covers: 158
Avg PPA: $28.13
Previous Days Labor: 12%
Previous Days Comps: 5%
Controllable Comps: 5.34%
Weather: Scattered thunderstorms at night
Special events?: Last day of school
Who worked: LUNCH- Mandy, Sayo, Grace, Camacho (CL), Will (SA), Taylor (FR), John (H)
DINNER- Camacho, Lindsey, Johnny, Sophia, Dusten (CL), Cindy (CT), Chelsea & Chloe (H), Taylor (FR), John (SA)
Flow of Business, Cuts and Ticket Times: Jason Camacho was 30 minutes late but he messaged both Elizabeth and myself. His girlfriend took his car keys. It did kind of throw us in a loop at the beginning of the shift, with so many people wanting to sit at the sushi bar AND John not being totally comfortable with delegating who got what table. How does this always happens the when sushi bar server isn't on site? Oy. Anyway, lunch wasn't particularly busy or I should say not busier than a normal Friday afternoon is. Lots of 3, 4, and 5 tops. Ticket times were consistently 20-30 minutes from the sushi bar. The last table sat waited 40 minutes for a beef carpaccio, so I comped it. Cut Grace at 1pm, Mandy at 1:30pm, and Sayo at 1:50pm.
Dinner was a whole other animal. Started off slow, gradually filling up by 6pm. People out of town because kids are off from school? Events going on? Friday rush hour?
A6 sent back a yellowfin sashimi saying it "smelled off". I smelled and tasted it. Totally fine. I spoke to the table of women and knew not to argue about it...it's their opinion that our fish is not fresh. When really the argument should be it's not as high quality as other fish on our menu. Anyway, took it off their check. Just for good measure, I sent them 3 pieces of Bluefin in hopes that a better quality tuna might both appease and educate them. They were very happy after that. Hopefully they'll opt to order bluefin next time!
Sometime around 7pm, Kayo appeared. I really didn't think her presence was more than a friendly visit. Right after she leaves, Take informs me that we don't have enough rice for service and we should close around 8:30. After speaking with Kayo, she explains that the rice cooker broke around 5pm. I teamed up with Chelsea to manage taking as many names at the host stand until we were on a 45 minute wait...and then, subsequently have to start turning people away. Gave out a bunch of Promo Cards, especially to anyone who was having a difficult time understanding that it wasn't our choice to close early on one of our busiest nights. Dealt with one guy in particular that might stem a negative yelp review, just FYI. The majority of customers were very understanding.
Take continued to make small batches of rice. We contemplated staying open longer but since we already decided to close early, I thought it was best to stick with this decision. I feared that we could run out rice AFTER customers who waited for a table and then waited after their orders had already been placed would be unhappy if we could not fulfill their orders. I cut Chloe at 8 but kept everyone else on to help close up. Had three lingering tables who didn't seem to care that we closed early. C'est la vie.
Specials: Hirame, Japanese Uni, Snow Crab
3 Staff members that stood out (why/how):
-John needs to work on a lot of aspects of hosting. He did really well for the first couple of weeks but now he needs focus on the following:
1. Pacing- he's too quick to double and triple seat without really thinking about the domino effect is has on service. Example: seating the PR and then immediately seating the same section. A lot of this is because he lacks assertiveness.
2. Listening to helpful prompts- he becomes visibly sullen/ shut down when given any kind of constructive criticism and can't seem to snap back.
3. Being mentally prepared for a rush and handling it accordingly.
4. Being more articulate.
Thinking he needs to work more busy night shifts. It's just difficult to schedule now since I currently don't have that many options for AM hosts.
-Chelsea was a huge help doing damage control. She's amazing at making the best out of a not so ideal situation.
Any VIP's in? Cindy's sister Mindy. Kaila, Ben
Comps& Void Detail:
-FNF Mindy
-FNF Kaila
-Void 2 Toro handrolls. 86'd
-Void 5 orders of Salmon Sashimi. Meant to be Nigiri.
-Some Promo Kome Bucks
-Long ticket time beef carp. Comped Kitchen Error
-DNL Yellowfin Sashimi
R&M needs:
86'd items/ need more: crayons and rubber bands
LY Lunch Sales: $2924
Projected Sales : $3145
TY Lunch Sales: $2765
+/- : -5% under LY & -$380 under PS
Lunch Covers: 138
Avg PPA: $20.04
LY Dinner Sales: $6809
Projected Sales : $8010
TY Dinner Sales: $4445
+/- : -35% under LY & -$3565 under PS...for obvious reasons
Dinner Covers: 158
Avg PPA: $28.13
Previous Days Labor: 12%
Previous Days Comps: 5%
Controllable Comps: 5.34%
Weather: Scattered thunderstorms at night
Special events?: Last day of school
Who worked: LUNCH- Mandy, Sayo, Grace, Camacho (CL), Will (SA), Taylor (FR), John (H)
DINNER- Camacho, Lindsey, Johnny, Sophia, Dusten (CL), Cindy (CT), Chelsea & Chloe (H), Taylor (FR), John (SA)
Flow of Business, Cuts and Ticket Times: Jason Camacho was 30 minutes late but he messaged both Elizabeth and myself. His girlfriend took his car keys. It did kind of throw us in a loop at the beginning of the shift, with so many people wanting to sit at the sushi bar AND John not being totally comfortable with delegating who got what table. How does this always happens the when sushi bar server isn't on site? Oy. Anyway, lunch wasn't particularly busy or I should say not busier than a normal Friday afternoon is. Lots of 3, 4, and 5 tops. Ticket times were consistently 20-30 minutes from the sushi bar. The last table sat waited 40 minutes for a beef carpaccio, so I comped it. Cut Grace at 1pm, Mandy at 1:30pm, and Sayo at 1:50pm.
Dinner was a whole other animal. Started off slow, gradually filling up by 6pm. People out of town because kids are off from school? Events going on? Friday rush hour?
A6 sent back a yellowfin sashimi saying it "smelled off". I smelled and tasted it. Totally fine. I spoke to the table of women and knew not to argue about it...it's their opinion that our fish is not fresh. When really the argument should be it's not as high quality as other fish on our menu. Anyway, took it off their check. Just for good measure, I sent them 3 pieces of Bluefin in hopes that a better quality tuna might both appease and educate them. They were very happy after that. Hopefully they'll opt to order bluefin next time!
Sometime around 7pm, Kayo appeared. I really didn't think her presence was more than a friendly visit. Right after she leaves, Take informs me that we don't have enough rice for service and we should close around 8:30. After speaking with Kayo, she explains that the rice cooker broke around 5pm. I teamed up with Chelsea to manage taking as many names at the host stand until we were on a 45 minute wait...and then, subsequently have to start turning people away. Gave out a bunch of Promo Cards, especially to anyone who was having a difficult time understanding that it wasn't our choice to close early on one of our busiest nights. Dealt with one guy in particular that might stem a negative yelp review, just FYI. The majority of customers were very understanding.
Take continued to make small batches of rice. We contemplated staying open longer but since we already decided to close early, I thought it was best to stick with this decision. I feared that we could run out rice AFTER customers who waited for a table and then waited after their orders had already been placed would be unhappy if we could not fulfill their orders. I cut Chloe at 8 but kept everyone else on to help close up. Had three lingering tables who didn't seem to care that we closed early. C'est la vie.
Specials: Hirame, Japanese Uni, Snow Crab
3 Staff members that stood out (why/how):
-John needs to work on a lot of aspects of hosting. He did really well for the first couple of weeks but now he needs focus on the following:
1. Pacing- he's too quick to double and triple seat without really thinking about the domino effect is has on service. Example: seating the PR and then immediately seating the same section. A lot of this is because he lacks assertiveness.
2. Listening to helpful prompts- he becomes visibly sullen/ shut down when given any kind of constructive criticism and can't seem to snap back.
3. Being mentally prepared for a rush and handling it accordingly.
4. Being more articulate.
Thinking he needs to work more busy night shifts. It's just difficult to schedule now since I currently don't have that many options for AM hosts.
-Chelsea was a huge help doing damage control. She's amazing at making the best out of a not so ideal situation.
Any VIP's in? Cindy's sister Mindy. Kaila, Ben
Comps& Void Detail:
-FNF Mindy
-FNF Kaila
-Void 2 Toro handrolls. 86'd
-Void 5 orders of Salmon Sashimi. Meant to be Nigiri.
-Some Promo Kome Bucks
-Long ticket time beef carp. Comped Kitchen Error
-DNL Yellowfin Sashimi
R&M needs:
86'd items/ need more: crayons and rubber bands
Thursday, June 2, 2016
Thursday 6.2.16
Written By: Elizabeth
LY Lunch Sales: $1741
Projected Sales : $2196
TY Lunch Sales:$2601
+/- :+49% LY and -$409 PS
Lunch Covers: 148
Avg PPA: $17.75
LY Dinner Sales: $4712
Projected Sales : $6440
TY Dinner Sales: $5086
+/- :+8% LY and -$1354 PS. ouch.
Dinner Covers: 201
Avg PPA: $25.30 double ouch
Previous Days Labor:19%
Previous Days Comps: 4%
Controllable Comps:10.55%, $25 was guest changed mind, and $10.5 Kit.Error
Weather: Humid, looking like it's gonna rain but never actually rain. 80s
Special events?: Last day of AISD for kids, High School Graduations
Who worked: Lunch: Lindsey, Grace, Mandy, Johnny CL. John Host, Will SA, Taylor FR
Dinner: Dusten CL, Sayo, Kelly, Mandy,
Flow of Business, Cuts and Ticket Times:
Upon walking in for my shift I was informed that not only were we out of trash bags but we had no linens
Lunch was busy as expected. Went on a wait around 11:45 and came off the wait around 1:45. Never made cuts because were consistantly busy straight up until 2pm. Everyone was hustling, but it felt a little hectic. Lots of waters nearly empty, so I would like to see watering tables get back on the shift notes. Had two 6 top walk ins we were able to put in the PR. John did well at the host stand but could have used assistance. Is this the new norm? Might need two hosts on Thursday lunches?
As I mentioned last weekend about the box of fish that leaks into service station, it happened again today. We get our fish delivery in the styrofoam box and I know they can't get to it right away, and that's fine, but it had ice that drains out of the box and into the service station, that we are left to clean up. I looked for something we could put the styrofoam box in but the bus tub is too small. Can we find another option so we're not left with all this water on the floor?
Dinner started busy with a solid happy hour. We got up to a 30-45 minute wait around 6pm, but it died off around 8pm. Then it came in waves. Short spurts of 20 minute waits here and there. LOTS of 5 tops tonight. Three in a row at one point. Pretty solid night all around though. It died down around 9pm and I cut Mandy because all of her tables got up at once. Then cut Kelly around 9:15 and went 2 on at 9:30. Sayo and Dusten closed it down. I don't think any tables came in after that though.
The vibe in here was real wierd though, all night. Just a strange and different crowd than usual. Dusten had a lady and her daughter at S12 that were a little...picky. The woman was asking Dusten if we had any rolls with "real crab" in it, and not softshell or Krab Stick. He was trying to get her a Cali roll, but the little girl wanted "real crab". Then the adult woman ordered the Botan Ebi,but with the meat still inside and fried. She ate about half of it then told Dusten it tasted like Amonia and she "would not be paying for it". In the end she left Dusten a $0 tip and told him that she worked in a seafood market for 2 years. So. Ya know. An expert :)
Quick tipshare question:
Take was scheduled Ichiban but after the initial rush, he and Kalynn switched and Kalynn closed out the night as Ichiban. Tipshare for Ichiban station still goes to Take even though he was Zeroban? I was told to go off of Hot Schedules regardless. Just making sure I did the right thing.
3 Staff members that stood out (why/how):
-Johnny closed out the wrong check on the wrong table. I feel like this is something he does once a week. Probably put that on his eval. Also mention it to him, but it's too consistent.
-I talked to Mandy about being mindful around S1. She bumped into the chair today but I have seen her on multiple occasions getting a little too close to S1 with a tray of stuff, or just not being mindful that someone is sitting there. Not just her, really, most people. Just have the staff be mindful of putting trays or food in their face. Shift note please.
-John is terrible at making kids chopsticks. Please someone teach him how to make them well.
Dinner staff did a great job tonight. Everyone was on top of their stuff
Any VIP's in?
David & his daughter whose name I'm drawing a blank on. it's such a pretty name too.
Rachel & Carlos
Kayo & Kenta and Friends!
Comps& Void Detail:
FNF for a Hamachi Kama from Take for B5
DNL for that Botan Ebi Lady
Owner Comp
R&M needs:
In case we ever hit a trash bag emergency, Matt told me we have a roll of 50 trash can liners in the trailer. We also have a box I bought today too.
86'd items/ need more:
Hot Sake still. The warehouse was out but Jason will bring a replacement tomorrow.
Also, Hawk in The Heavens 300ml should come tomorrow too
LY Lunch Sales: $1741
Projected Sales : $2196
TY Lunch Sales:$2601
+/- :+49% LY and -$409 PS
Lunch Covers: 148
Avg PPA: $17.75
LY Dinner Sales: $4712
Projected Sales : $6440
TY Dinner Sales: $5086
+/- :+8% LY and -$1354 PS. ouch.
Dinner Covers: 201
Avg PPA: $25.30 double ouch
Previous Days Labor:19%
Previous Days Comps: 4%
Controllable Comps:10.55%, $25 was guest changed mind, and $10.5 Kit.Error
Weather: Humid, looking like it's gonna rain but never actually rain. 80s
Special events?: Last day of AISD for kids, High School Graduations
Who worked: Lunch: Lindsey, Grace, Mandy, Johnny CL. John Host, Will SA, Taylor FR
Dinner: Dusten CL, Sayo, Kelly, Mandy,
Flow of Business, Cuts and Ticket Times:
Upon walking in for my shift I was informed that not only were we out of trash bags but we had no linens
Lunch was busy as expected. Went on a wait around 11:45 and came off the wait around 1:45. Never made cuts because were consistantly busy straight up until 2pm. Everyone was hustling, but it felt a little hectic. Lots of waters nearly empty, so I would like to see watering tables get back on the shift notes. Had two 6 top walk ins we were able to put in the PR. John did well at the host stand but could have used assistance. Is this the new norm? Might need two hosts on Thursday lunches?
As I mentioned last weekend about the box of fish that leaks into service station, it happened again today. We get our fish delivery in the styrofoam box and I know they can't get to it right away, and that's fine, but it had ice that drains out of the box and into the service station, that we are left to clean up. I looked for something we could put the styrofoam box in but the bus tub is too small. Can we find another option so we're not left with all this water on the floor?
Dinner started busy with a solid happy hour. We got up to a 30-45 minute wait around 6pm, but it died off around 8pm. Then it came in waves. Short spurts of 20 minute waits here and there. LOTS of 5 tops tonight. Three in a row at one point. Pretty solid night all around though. It died down around 9pm and I cut Mandy because all of her tables got up at once. Then cut Kelly around 9:15 and went 2 on at 9:30. Sayo and Dusten closed it down. I don't think any tables came in after that though.
The vibe in here was real wierd though, all night. Just a strange and different crowd than usual. Dusten had a lady and her daughter at S12 that were a little...picky. The woman was asking Dusten if we had any rolls with "real crab" in it, and not softshell or Krab Stick. He was trying to get her a Cali roll, but the little girl wanted "real crab". Then the adult woman ordered the Botan Ebi,but with the meat still inside and fried. She ate about half of it then told Dusten it tasted like Amonia and she "would not be paying for it". In the end she left Dusten a $0 tip and told him that she worked in a seafood market for 2 years. So. Ya know. An expert :)
Quick tipshare question:
Take was scheduled Ichiban but after the initial rush, he and Kalynn switched and Kalynn closed out the night as Ichiban. Tipshare for Ichiban station still goes to Take even though he was Zeroban? I was told to go off of Hot Schedules regardless. Just making sure I did the right thing.
3 Staff members that stood out (why/how):
-Johnny closed out the wrong check on the wrong table. I feel like this is something he does once a week. Probably put that on his eval. Also mention it to him, but it's too consistent.
-I talked to Mandy about being mindful around S1. She bumped into the chair today but I have seen her on multiple occasions getting a little too close to S1 with a tray of stuff, or just not being mindful that someone is sitting there. Not just her, really, most people. Just have the staff be mindful of putting trays or food in their face. Shift note please.
-John is terrible at making kids chopsticks. Please someone teach him how to make them well.
Dinner staff did a great job tonight. Everyone was on top of their stuff
Any VIP's in?
David & his daughter whose name I'm drawing a blank on. it's such a pretty name too.
Rachel & Carlos
Kayo & Kenta and Friends!
Comps& Void Detail:
FNF for a Hamachi Kama from Take for B5
DNL for that Botan Ebi Lady
Owner Comp
R&M needs:
In case we ever hit a trash bag emergency, Matt told me we have a roll of 50 trash can liners in the trailer. We also have a box I bought today too.
86'd items/ need more:
Hot Sake still. The warehouse was out but Jason will bring a replacement tomorrow.
Also, Hawk in The Heavens 300ml should come tomorrow too
Wednesday, June 1, 2016
Wednesday 6/1/16
Written By: Dusten
LY Lunch Sales: 1951
Projected Sales : 2040
TY Lunch Sales: 1918
+/- : 2% under LY and -$122 under PS
Lunch Covers: 104
Avg PPA: 18.44
LY Dinner Sales:
Projected Sales :
TY Dinner Sales: 5847
+/- : lights went out of Cintas guys at about 11:15pm. Matt must've flipped the breaker for the computer trying to find the loose one and consequently all the numbers have been erased. All of the invoices I put in (and filed) for the last 2 days at least. Sorry guys, I put in all the checkouts for the day and did the tipshare but I'm out of here. I'll be back tomorrow to be yelled at
Dinner Covers: 211
Avg PPA: 27.71
Previous Days Labor: 21%
Previous Days Comps: 4.38
Controllable Comps: 0%
Weather: Muggy and hot.
Special events?: 4 years ago today I started at Kome.
Who worked: Lunch: Kelly, Lindsey, Naoto, Johnny, Taylor FR, Will SA and Chloe H
Dinner: Naoto, Mandy, Sayo, Camacho, Sophia, Taylor FR, Kaori SA, Grant and Chloe H
Flow of Business, Cuts and Ticket Times: Lunch was kinda slow but steady. Didn't quite fill up. Only people waiting were incomplete parties. Ticket times were fine. Take called for 30 minute sushi tickets, but it didn't seem to affect anyone- with one exception:
Naoto came to inform me that his table complained of waiting "40 minutes," couldn't wait for their food any longer and left just as their food was coming up. Naoto says there was no way they waited that long and they were already out of the building when he was able to tell me. I looked at the ipad, they had been sat for 28 minutes. I looked at their sushi bar ticket- it was just under 19 minutes, and their ten zaru was already completed. Lindsey told me she recognized them, that they are notoriously ill-tempered and have brought another server to tears making similar claims of inordinate wait times. I'm not sure who they are, or who they think they are, but if anyone is curious, they are on the surveillance footage walking in the door at 12:52:10 pm and then leaving at 13:26 pm, which is still 6 minutes short of the time they claimed to have waited for their food. Lindsey says she only knows them to come in for lunch, they come in less frequently but are never any more pleasant to deal with. I'm of the opinion that when they do come in and pull the same BS, we politely invite them to not return. Verbally abusing employees, routinely making false allegations and ultimately driving up our food costs because they are impatient entitled brats are all characteristics of customers we can afford to lose.
Other than that, lunch was pretty uneventful. I cut Naoto at 1pm, and Kelly at 1:20pm.
Dinner was busy by comparison. We were on a wait at 6:15 and stayed full until about 9pm. The host stand struggled a bit, with two of our newest employees at the helm but things went fairly smooth. I cut Naoto and Chloe at 9pm, Mandy at 9:15pm and Sayo at 9:30pm. No issues with ticket times. It is really been great to report that lately.
Specials:
3 Staff members that stood out (why/how): Grant needs some work on his drink making and quote times. Someone got an okinawa breeze in a pint glass with ice and that same table waited at least twice their quote time. It happened to be a six top that walked in at the onset of our rush. I wasn't at the host stand when it happened, but how anyone could tell them it would only be about 25-30 minutes to put together 2 tables is beyond me. They were perfectly understanding and we sent them some edamame. Chalked it up to inexperience. I did talk to him a bit in the moment. He is always receptive to coaching. Hopefully he doesn't repeat mistakes.
Any VIP's in? Fastball dude and his kid. Some lunch regs. Kenny came in for dinner. Some old coworkers of Elizabeth, Julian from Daruma. Several other familiar faces throughout the day and night.
Comps& Void Detail: Early during lunch we had a ramen sent back to due low broth temp and undercooked noodles. The guy opted for a kara-age teishoku instead and I voided the ramen. Gave the gentleman $15 kome bucks for his constructive criticism. Kitchen Error.
-Voided an iced-tea, sushi lunch with gogo roll and a ten-zaru for the temperamental falsifiers. Guest changed mind.
-bday camembert
-$15 kome bucks
-void 1 clear soup.
1x hama toro nigiri- 86'd
R&M needs: Thermometer for monitoring ramen noodle temps- we've had an issue with the water not getting hot enough.
2x long kitchen bulbs.
86'd items/ need more: Had Sophia put the remaining unopened red wines that aren't on the new drink menu in the office. There isn't enough room to keep all the varieties we have in that small space.
LY Lunch Sales: 1951
Projected Sales : 2040
TY Lunch Sales: 1918
+/- : 2% under LY and -$122 under PS
Lunch Covers: 104
Avg PPA: 18.44
LY Dinner Sales:
Projected Sales :
TY Dinner Sales: 5847
+/- : lights went out of Cintas guys at about 11:15pm. Matt must've flipped the breaker for the computer trying to find the loose one and consequently all the numbers have been erased. All of the invoices I put in (and filed) for the last 2 days at least. Sorry guys, I put in all the checkouts for the day and did the tipshare but I'm out of here. I'll be back tomorrow to be yelled at
Dinner Covers: 211
Avg PPA: 27.71
Previous Days Labor: 21%
Previous Days Comps: 4.38
Controllable Comps: 0%
Weather: Muggy and hot.
Special events?: 4 years ago today I started at Kome.
Who worked: Lunch: Kelly, Lindsey, Naoto, Johnny, Taylor FR, Will SA and Chloe H
Dinner: Naoto, Mandy, Sayo, Camacho, Sophia, Taylor FR, Kaori SA, Grant and Chloe H
Flow of Business, Cuts and Ticket Times: Lunch was kinda slow but steady. Didn't quite fill up. Only people waiting were incomplete parties. Ticket times were fine. Take called for 30 minute sushi tickets, but it didn't seem to affect anyone- with one exception:
Naoto came to inform me that his table complained of waiting "40 minutes," couldn't wait for their food any longer and left just as their food was coming up. Naoto says there was no way they waited that long and they were already out of the building when he was able to tell me. I looked at the ipad, they had been sat for 28 minutes. I looked at their sushi bar ticket- it was just under 19 minutes, and their ten zaru was already completed. Lindsey told me she recognized them, that they are notoriously ill-tempered and have brought another server to tears making similar claims of inordinate wait times. I'm not sure who they are, or who they think they are, but if anyone is curious, they are on the surveillance footage walking in the door at 12:52:10 pm and then leaving at 13:26 pm, which is still 6 minutes short of the time they claimed to have waited for their food. Lindsey says she only knows them to come in for lunch, they come in less frequently but are never any more pleasant to deal with. I'm of the opinion that when they do come in and pull the same BS, we politely invite them to not return. Verbally abusing employees, routinely making false allegations and ultimately driving up our food costs because they are impatient entitled brats are all characteristics of customers we can afford to lose.
Other than that, lunch was pretty uneventful. I cut Naoto at 1pm, and Kelly at 1:20pm.
Dinner was busy by comparison. We were on a wait at 6:15 and stayed full until about 9pm. The host stand struggled a bit, with two of our newest employees at the helm but things went fairly smooth. I cut Naoto and Chloe at 9pm, Mandy at 9:15pm and Sayo at 9:30pm. No issues with ticket times. It is really been great to report that lately.
Specials:
3 Staff members that stood out (why/how): Grant needs some work on his drink making and quote times. Someone got an okinawa breeze in a pint glass with ice and that same table waited at least twice their quote time. It happened to be a six top that walked in at the onset of our rush. I wasn't at the host stand when it happened, but how anyone could tell them it would only be about 25-30 minutes to put together 2 tables is beyond me. They were perfectly understanding and we sent them some edamame. Chalked it up to inexperience. I did talk to him a bit in the moment. He is always receptive to coaching. Hopefully he doesn't repeat mistakes.
Any VIP's in? Fastball dude and his kid. Some lunch regs. Kenny came in for dinner. Some old coworkers of Elizabeth, Julian from Daruma. Several other familiar faces throughout the day and night.
Comps& Void Detail: Early during lunch we had a ramen sent back to due low broth temp and undercooked noodles. The guy opted for a kara-age teishoku instead and I voided the ramen. Gave the gentleman $15 kome bucks for his constructive criticism. Kitchen Error.
-Voided an iced-tea, sushi lunch with gogo roll and a ten-zaru for the temperamental falsifiers. Guest changed mind.
-bday camembert
-$15 kome bucks
-void 1 clear soup.
1x hama toro nigiri- 86'd
R&M needs: Thermometer for monitoring ramen noodle temps- we've had an issue with the water not getting hot enough.
2x long kitchen bulbs.
86'd items/ need more: Had Sophia put the remaining unopened red wines that aren't on the new drink menu in the office. There isn't enough room to keep all the varieties we have in that small space.
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