Written By:Cameron Stangel
LY Lunch Sales:$1602
Projected Sales:$2414
TY Lunch Sales:$2478
+/- :$64 over projections. 55% and $876 up from LY lunch
Lunch Covers:123
Avg PPA: $20.14
Weather:HOT
Any Special events going on?:None
Who worked?:Clair, Lindsey, Jason, Johnny, Ruthy (H), Hiroe (FR), Jason (SA)
Flow of Business, Cuts and Ticket Times:
We stayed about 1/2 full the entire day and never really got any big pops. It was mainly a mix of 2-4 tops but nothing really bigger. I put a $10 Kome prize to highest alcohol sales. Take realized that the bentos weren't selling as much as usual so I made another $10 Kome contest for most bento boxes sold. I went 3 on at 1:30pm and 2 on at 2:15. Ticket times from both sushibar and kitchen were all really good today.
3 Staff members that stood out (why/how):
Lindsey and Johnny won the contests for most bento boxes sold and highest alcohol sales
Ruthy seems to have really improved, especially since Lina is leaving she seems like she is really stepping up and taking ownership of hosting
Any VIP's in?
Comps& Void Detail:
comp'd a zato ichi and pork belly for my roommate
$30 Kome bucks for recovery Kome bucks
R&M needs?:
86'd items/ need more?
*scary cold came in to look over AC. he did as much as he could with cleaning to help circulate the air flow. He said he will keep an eye on it but it also may just be the building and the fact that its August in Texas
Saturday, August 16, 2014
Friday, August 15, 2014
Friday PM 8.15.14
Written By:Cameron Stangel
LY Dinner Sales: $6558.90
Projected Sales:$6860
TY Dinner Sales:$6365
+/- :$495 down from projections. -$193 and -3% down from LY dinner
Dinner Covers:221
Avg PPA:$28.80
Weather:hot
Any Special events going on?:None that I am aware
Who worked?:Sophia, Jason, Joel, Johnny, Dusten, Lina (H), Kaori (FR), Jason (SA), Miho (CT)
Flow of Business, Cuts and Ticket Times:
Tonight was steady but not out of control. We were on wait from 7-10 and I saw a lot of more familiar faces. I cut to 2 at 9:45/10 when we started to get off of wait. Everyone worked well together and I recieved a lot of compliments about how exceptional our service is.
3 Staff members that stood out (why/how):
Miho did a good job stepping in to CT tonight. Speedy as always
Lina and Jason have great communication between the tables that need to be set up and where to put who
Everyone worked together
Any VIP's in?
Comps& Void Detail:
Kome bucks to Dusten and Sophia
Kome bucks to b6 redeemed
comp'd a yakitori misring to yakuniku
R&M needs?:
86'd items/ need more?.
*New SA is training at 6pm tomorrow
*talk to Ani about his pay rate since he is confused, Sophia said she is willing to come in and translate for him
LY Dinner Sales: $6558.90
Projected Sales:$6860
TY Dinner Sales:$6365
+/- :$495 down from projections. -$193 and -3% down from LY dinner
Dinner Covers:221
Avg PPA:$28.80
Weather:hot
Any Special events going on?:None that I am aware
Who worked?:Sophia, Jason, Joel, Johnny, Dusten, Lina (H), Kaori (FR), Jason (SA), Miho (CT)
Flow of Business, Cuts and Ticket Times:
Tonight was steady but not out of control. We were on wait from 7-10 and I saw a lot of more familiar faces. I cut to 2 at 9:45/10 when we started to get off of wait. Everyone worked well together and I recieved a lot of compliments about how exceptional our service is.
3 Staff members that stood out (why/how):
Miho did a good job stepping in to CT tonight. Speedy as always
Lina and Jason have great communication between the tables that need to be set up and where to put who
Everyone worked together
Any VIP's in?
Comps& Void Detail:
Kome bucks to Dusten and Sophia
Kome bucks to b6 redeemed
comp'd a yakitori misring to yakuniku
R&M needs?:
86'd items/ need more?.
*New SA is training at 6pm tomorrow
*talk to Ani about his pay rate since he is confused, Sophia said she is willing to come in and translate for him
Friday 8.15.14
Written By:Elizabeth
LY Lunch Sales:$1896
Projected Sales:$1943
TY Lunch Sales:$2243
+/- :beat LY by 18% and projected by $300
Lunch Covers:133
Avg PPA:$16.86
Weather: Hot. Summer.
Any Special events going on?:
Who worked?:Kate, Camacho, Sophia, Lynn CL. Ruthie host, Kaori FR, Jason SA
Flow of Business, Cuts and Ticket Times:
Slow to start but picked up by noon. By 12:30 we were full and on a small wait. Had a six top and an 8 top walk in. The 8 top dissipated after they couldn't get a table right away, since we already had the 6 in the PR. We stayed full to the end. It did fall off a little after 1, at which point I went down to just Kate in the A's and Lynn in the B's. They handled it well though I think we had a few people that were in a rush and needed to get out quickly that I had to assist in doing, with both of them. During lunch I would like to stress the importance to the servers of turning their tables and getting the check ready to go, since I saw a lot of people trying to get out quickly.
3 Staff members that stood out (why/how):
Lynn was really helping helping prebus other sections in her downtime- also very calm on the floor.
Ruthie constantly improving, was helping during her downtime
Jason Clark- moving very smart today. Keeping on top of all dirty tables.
Any VIP's in?
Comps& Void Detail:
Kome Bucks for Lynn. Thinkery 21 for B2,
R&M needs?:
Boyd was in this morning and fixed the freezer that wasn't holding temp. He said that a power surge fried the wires back there. It's fixed now. Rick came in to fix the left terminal that went down yesterday and got it up and running. He said it had a power surge and fried some wires back there. Sound familiar? Yes. I do believe the fan over the kitchen door and the new fan in the kitchen is still causing some electrical issues. I'll reach out to Patrick, though last time he assured me everything was fine.
86'd items/ need more?
Vince picked up some topo chico and mex coke for me at HEb, thanks Vince! If ANYONE has one of them to drink, please be sure they are ringing them in and or comping them. We had 3 cases of Coke on Monday so I told Vince not to order any. We sold 32. Which means there are more than 10 that have not been accounted for
LY Lunch Sales:$1896
Projected Sales:$1943
TY Lunch Sales:$2243
+/- :beat LY by 18% and projected by $300
Lunch Covers:133
Avg PPA:$16.86
Weather: Hot. Summer.
Any Special events going on?:
Who worked?:Kate, Camacho, Sophia, Lynn CL. Ruthie host, Kaori FR, Jason SA
Flow of Business, Cuts and Ticket Times:
Slow to start but picked up by noon. By 12:30 we were full and on a small wait. Had a six top and an 8 top walk in. The 8 top dissipated after they couldn't get a table right away, since we already had the 6 in the PR. We stayed full to the end. It did fall off a little after 1, at which point I went down to just Kate in the A's and Lynn in the B's. They handled it well though I think we had a few people that were in a rush and needed to get out quickly that I had to assist in doing, with both of them. During lunch I would like to stress the importance to the servers of turning their tables and getting the check ready to go, since I saw a lot of people trying to get out quickly.
3 Staff members that stood out (why/how):
Lynn was really helping helping prebus other sections in her downtime- also very calm on the floor.
Ruthie constantly improving, was helping during her downtime
Jason Clark- moving very smart today. Keeping on top of all dirty tables.
Any VIP's in?
Comps& Void Detail:
Kome Bucks for Lynn. Thinkery 21 for B2,
R&M needs?:
Boyd was in this morning and fixed the freezer that wasn't holding temp. He said that a power surge fried the wires back there. It's fixed now. Rick came in to fix the left terminal that went down yesterday and got it up and running. He said it had a power surge and fried some wires back there. Sound familiar? Yes. I do believe the fan over the kitchen door and the new fan in the kitchen is still causing some electrical issues. I'll reach out to Patrick, though last time he assured me everything was fine.
86'd items/ need more?
Vince picked up some topo chico and mex coke for me at HEb, thanks Vince! If ANYONE has one of them to drink, please be sure they are ringing them in and or comping them. We had 3 cases of Coke on Monday so I told Vince not to order any. We sold 32. Which means there are more than 10 that have not been accounted for
Thursday, August 14, 2014
Thursday PM 8.14.14
Written By:Cameron Stangel
LY Dinner Sales: $3569
Projected Sales:$4871
TY Dinner Sales:$4502
+/- :-$369 down from projections, $933 and 26% up from LY dinner. 6% up form all day LY
Dinner Covers:146
Avg PPA:$30.83
Weather:hot
Any Special events going on?:None that I am aware of
Who worked?:Naoto, Sayo, Lindsey, Sophia, Dusten
Flow of Business, Cuts and Ticket Times:
Tonight started out to a slow start. We filled all the way up by 7:30 and went on wait. Waits only lasted 15-20 min or less. At 7:30 we had a 5 top birthday party walk in, and by my judgement, we weren't going to have any more large parties walk in so I gave the go ahead to have them in the party room. They were super surprised and very happy and thankful. No other parties came in. Naoto was 1st cut but ended up letting Lindsey be 1st cut since she said she wasn't feeling too good, maybe getting a cold, so since no one was on a double I let them switch.
We remained steady up until close but nothing got too out of hand as far as outrageous ticket times.
At 8:30, made cuts to 3 on and stayed 3 until the end.
3 Staff members that stood out (why/how):
Naoto did a good job staying focused the whole shift, especially after he gave up being 1st cut. He didn't slack off
Dudsten won the sales goal challenge and did a great job
sarah did a good job naming dishes as they went down to the tables as a FR
Any VIP's in?
Comps& Void Detail:
buzz table
misring
R&M needs?:
86'd items/ need more?
LY Dinner Sales: $3569
Projected Sales:$4871
TY Dinner Sales:$4502
+/- :-$369 down from projections, $933 and 26% up from LY dinner. 6% up form all day LY
Dinner Covers:146
Avg PPA:$30.83
Weather:hot
Any Special events going on?:None that I am aware of
Who worked?:Naoto, Sayo, Lindsey, Sophia, Dusten
Flow of Business, Cuts and Ticket Times:
Tonight started out to a slow start. We filled all the way up by 7:30 and went on wait. Waits only lasted 15-20 min or less. At 7:30 we had a 5 top birthday party walk in, and by my judgement, we weren't going to have any more large parties walk in so I gave the go ahead to have them in the party room. They were super surprised and very happy and thankful. No other parties came in. Naoto was 1st cut but ended up letting Lindsey be 1st cut since she said she wasn't feeling too good, maybe getting a cold, so since no one was on a double I let them switch.
We remained steady up until close but nothing got too out of hand as far as outrageous ticket times.
At 8:30, made cuts to 3 on and stayed 3 until the end.
3 Staff members that stood out (why/how):
Naoto did a good job staying focused the whole shift, especially after he gave up being 1st cut. He didn't slack off
Dudsten won the sales goal challenge and did a great job
sarah did a good job naming dishes as they went down to the tables as a FR
Any VIP's in?
Comps& Void Detail:
buzz table
misring
R&M needs?:
86'd items/ need more?
Thursday AM 8.14.14
Written By:Ebeth
LY Lunch Sales: $2397
Projected Sales: $1804
TY Lunch Sales:$1832
+/- : Beat proj by $24 but still came up 24% short of LY
Lunch Covers: 106
Avg PPA:$17.28
Weather: sunny and warm. low humidity!
Any Special events going on?:
Who worked?:Sayo, Kate, Johnny, Lynn CL. Hiroe FR, No SA. Ruthie host, trained Amanda
Flow of Business, Cuts and Ticket Times:
Really slow lunch. By noon we only had about 6 tables sitting. So by 12:15 I cut Sayo. It was just too slow to have 4 servers on. And then it never got busy. We had 2 six top walk ins, one went in the party room one went to the back B's. But we never filled up. Got somewhat of a pop around 1:15, several of the tables were in a huge rush to get back to work. So maybe they were taking later lunches today? I don't know. But I have a feeling this is how it is going to be for the next week or two during back to school. a bit of unpredictable lunch pops and slower business here and there. After Labor day we will get back into a steady way of business. But until then I think we are going to be on the slower side.
3 Staff members that stood out (why/how):
Amanda-new hire- was very helpful in her downtime, helping to bus tables since we didn't have a busser on.
Johnny seemed to get a little behind today, a few too many tables after cuts maybe. I helped him where he need it and he got back on track
Lynn did a great Omakase for S1-2. Really very personable and she was able to get them some great things they really enjoyed. I gave her $10 Kome bucks because she was the only one that beat the sales goal.
Any VIP's in?
The eye Dr. and his wife were. Another regular who talks to Take a lot (blonde guy)
Comps& Void Detail:
Had to comp a Go Go Roll- it was left on the sushi card, even though Johnny verified it with the table and the guy said "yes" to it, he then declined it when it was sent out. I will mention to the hosts about double checking the cards and wiping them clean.
R&M needs?:
The guy from Boyd came today and fixed the fridge. He said that we can't load anything on top of it because it blocks the airflow. Except, he said, put a box fan on top of it or a fan of anytime in order to keep the air circulating back there. Those fridges were meant to work in temps up to 85 degrees but after that it's impossible for them to work if the air is stagnant.
86'd items/ need more?
So the Serendipity order never came yesterday, so I followed up with Kaila's replacement while she is on vacation. he said it looks like the order slipped through the cracks when Kaila was preparing to go out of town, so it will be here tomorrow. Grr...
LY Lunch Sales: $2397
Projected Sales: $1804
TY Lunch Sales:$1832
+/- : Beat proj by $24 but still came up 24% short of LY
Lunch Covers: 106
Avg PPA:$17.28
Weather: sunny and warm. low humidity!
Any Special events going on?:
Who worked?:Sayo, Kate, Johnny, Lynn CL. Hiroe FR, No SA. Ruthie host, trained Amanda
Flow of Business, Cuts and Ticket Times:
Really slow lunch. By noon we only had about 6 tables sitting. So by 12:15 I cut Sayo. It was just too slow to have 4 servers on. And then it never got busy. We had 2 six top walk ins, one went in the party room one went to the back B's. But we never filled up. Got somewhat of a pop around 1:15, several of the tables were in a huge rush to get back to work. So maybe they were taking later lunches today? I don't know. But I have a feeling this is how it is going to be for the next week or two during back to school. a bit of unpredictable lunch pops and slower business here and there. After Labor day we will get back into a steady way of business. But until then I think we are going to be on the slower side.
3 Staff members that stood out (why/how):
Amanda-new hire- was very helpful in her downtime, helping to bus tables since we didn't have a busser on.
Johnny seemed to get a little behind today, a few too many tables after cuts maybe. I helped him where he need it and he got back on track
Lynn did a great Omakase for S1-2. Really very personable and she was able to get them some great things they really enjoyed. I gave her $10 Kome bucks because she was the only one that beat the sales goal.
Any VIP's in?
The eye Dr. and his wife were. Another regular who talks to Take a lot (blonde guy)
Comps& Void Detail:
Had to comp a Go Go Roll- it was left on the sushi card, even though Johnny verified it with the table and the guy said "yes" to it, he then declined it when it was sent out. I will mention to the hosts about double checking the cards and wiping them clean.
R&M needs?:
The guy from Boyd came today and fixed the fridge. He said that we can't load anything on top of it because it blocks the airflow. Except, he said, put a box fan on top of it or a fan of anytime in order to keep the air circulating back there. Those fridges were meant to work in temps up to 85 degrees but after that it's impossible for them to work if the air is stagnant.
86'd items/ need more?
So the Serendipity order never came yesterday, so I followed up with Kaila's replacement while she is on vacation. he said it looks like the order slipped through the cracks when Kaila was preparing to go out of town, so it will be here tomorrow. Grr...
Wednesday, August 13, 2014
Wednesday AM&PM 8.13.14
Written By: Cameron Stangel
LY Lunch Sales:$1676
Projected Sales:$1843
TY Lunch Sales:$1660
+/- :-$183 down from projections. -$16 and -1% down from LY lunch sales.
Lunch Covers:100
Avg PPA:$16.60
LY Dinner Sales: $3838
Projected Sales:$4632
TY Dinner Sales:$4087
+/- :-$183 short of projections. But $249 and 6% up from LY Dinner. 4% up from the whole day LY
Dinner Covers:143
Avg PPA:$28.58
Weather:Hot
Any Special events going on?:None
Who worked?:AM: Sayo, Kate, Clair, Lynn, Ruthy (H-Train), Mandy (H-tr), Krystin (FR)
PM: Naoto, Johnny, Lindsey, Krystin, Sophia, Sarah (H), Kaori (FR), Jason (SA)
Flow of Business, Cuts and Ticket Times:
I had Mandy training on host today with Ruthy and I think she did a good job. She trains again tomorrow morning with Ruthy again and I will leave out her training info and packet.Today was overall pretty steady I cut Sayo at 12:30 and had just Lynn by 1:30pm. We never got slammed of tickets backed up but we remained steady
This evening was a lot slower than past Wednesdays have been. It was still steady but might have just felt slower compared to other weeks previously. We started to the texas craft beer contest and promo tonight and I think it went really well! A lot sold! We reorganized the fridge so they would be easily accessible during service.
This evening I had a young guy come in on a date. I spoke to him a few times before he came in because his mom had bought him a Gift Certificate online and he was having trouble redeeming it. When he finally came in to Kome I realized that she paid for it to be shipped and not online redeemed. I put our address and my email for the redemption so the card would come here but I got the reference number and payment so it could be closed out to GC. He was visiting from Dallas and heard great things about us so his mom got him the gift certificate so he could eat here while he was checking out UT (cute). He had a great time!
I went 4 on at 8:30 and 3 on at 9. I went one on at 9:40. We never got a super late rush but we remained steady and our service was great.
All employee meals need to be in by 9:30pm, I think some people are forgetting this and ordering last minute for makani, I think this needs to go back on the shift notes.
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
buzz table
2 zato ichi for the gift certificate guy
voided 4 nigiri, misring
R&M needs?:
86'd items/ need more?
LY Lunch Sales:$1676
Projected Sales:$1843
TY Lunch Sales:$1660
+/- :-$183 down from projections. -$16 and -1% down from LY lunch sales.
Lunch Covers:100
Avg PPA:$16.60
LY Dinner Sales: $3838
Projected Sales:$4632
TY Dinner Sales:$4087
+/- :-$183 short of projections. But $249 and 6% up from LY Dinner. 4% up from the whole day LY
Dinner Covers:143
Avg PPA:$28.58
Weather:Hot
Any Special events going on?:None
Who worked?:AM: Sayo, Kate, Clair, Lynn, Ruthy (H-Train), Mandy (H-tr), Krystin (FR)
PM: Naoto, Johnny, Lindsey, Krystin, Sophia, Sarah (H), Kaori (FR), Jason (SA)
Flow of Business, Cuts and Ticket Times:
I had Mandy training on host today with Ruthy and I think she did a good job. She trains again tomorrow morning with Ruthy again and I will leave out her training info and packet.Today was overall pretty steady I cut Sayo at 12:30 and had just Lynn by 1:30pm. We never got slammed of tickets backed up but we remained steady
This evening was a lot slower than past Wednesdays have been. It was still steady but might have just felt slower compared to other weeks previously. We started to the texas craft beer contest and promo tonight and I think it went really well! A lot sold! We reorganized the fridge so they would be easily accessible during service.
This evening I had a young guy come in on a date. I spoke to him a few times before he came in because his mom had bought him a Gift Certificate online and he was having trouble redeeming it. When he finally came in to Kome I realized that she paid for it to be shipped and not online redeemed. I put our address and my email for the redemption so the card would come here but I got the reference number and payment so it could be closed out to GC. He was visiting from Dallas and heard great things about us so his mom got him the gift certificate so he could eat here while he was checking out UT (cute). He had a great time!
I went 4 on at 8:30 and 3 on at 9. I went one on at 9:40. We never got a super late rush but we remained steady and our service was great.
All employee meals need to be in by 9:30pm, I think some people are forgetting this and ordering last minute for makani, I think this needs to go back on the shift notes.
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
buzz table
2 zato ichi for the gift certificate guy
voided 4 nigiri, misring
R&M needs?:
86'd items/ need more?
Tuesday, August 12, 2014
Tuesday AM&PM 8.12.14
Written By: Cameron Stangel
LY Lunch Sales:$1409
Projected Sales:$1645
TY Lunch Sales:$1804
+/- :$159 over projections. $395 and 28% over LY lunch sales.
Lunch Covers:103
Avg PPA:$17.51
LY Dinner Sales: $3454
Projected Sales:$4145
TY Dinner Sales:$3927
+/- :-$218 down from projections. $473 and 14% over LY dinner. 18% up from the whole day LY
Dinner Covers:146
Avg PPA:$26.89
Weather:HOT
Any Special events going on?:None that I am aware of
Who worked?:
AM: Lindsey, Clair, Kate, Johnny, Sarah (H), Krystin (FR)
PM: Lindsey, Krystin, Joel, Jason, Kate, Lina (H), Hiroe (FR), Kaori (SA)
Flow of Business, Cuts and Ticket Times:
AM: 4 on with no SA worked out well today. Everyone chipped in to bus tables and do waters. Sarah did great leaving the host stand to reset tables but always faced the door to see if new customers were coming in. I think she is finally starting to feel comfortable in the host position and is really showing inactivate and ownership of the position. We never went on wait but we filled up. I went 3 on by 1 and 1 on at 1:45pm. I had a table in a rush that was waiting on a 35 minute sushi lunch, once I talked to them they were ok. I have them $10 Kome bucks to come back when they weren't so pressed for time. They happily agreed. Johnny won highest alcohol sales during lunch and won $10 Kome bucks
PM: Tonight started out really slow. We didn't go on wait until 8pm. We had a problem with the reso at 8pm, they grew to 14 people so we had to move them to the back B's and out of the party room. Lindsey was kind of bummed but didn't let it get her down and she shook it off and still gave 100%. We had a 9 top walk in at 9:30pm but they were in and out. Everything went smoothly tonight and ticket times were steady.
3 Staff members that stood out (why/how):
Sarah is really improving
Lindsey did a good job not letting her losing the party room wear off on her
Jason is an efficient closer
Any VIP's in?
Comps& Void Detail:
F&F for Nick's friend, F&F for Joel's friend
$10 Kome bucks to table with 35 minute sushi lunch and very rude and upset customers :(
$10 Kome bucks to looooong ticket time for 6 nigiri pieces
$10 Kome bucks to Johnny for highest lunch alcohol sales
Void escolar, DNL too dry
R&M needs?:
86'd items/ need more?
I had 2 great interviews today and set them both up for training this week before Lina takes off. My other trainee never showed up today, oh well hopefully these other two are better
LY Lunch Sales:$1409
Projected Sales:$1645
TY Lunch Sales:$1804
+/- :$159 over projections. $395 and 28% over LY lunch sales.
Lunch Covers:103
Avg PPA:$17.51
LY Dinner Sales: $3454
Projected Sales:$4145
TY Dinner Sales:$3927
+/- :-$218 down from projections. $473 and 14% over LY dinner. 18% up from the whole day LY
Dinner Covers:146
Avg PPA:$26.89
Weather:HOT
Any Special events going on?:None that I am aware of
Who worked?:
AM: Lindsey, Clair, Kate, Johnny, Sarah (H), Krystin (FR)
PM: Lindsey, Krystin, Joel, Jason, Kate, Lina (H), Hiroe (FR), Kaori (SA)
Flow of Business, Cuts and Ticket Times:
AM: 4 on with no SA worked out well today. Everyone chipped in to bus tables and do waters. Sarah did great leaving the host stand to reset tables but always faced the door to see if new customers were coming in. I think she is finally starting to feel comfortable in the host position and is really showing inactivate and ownership of the position. We never went on wait but we filled up. I went 3 on by 1 and 1 on at 1:45pm. I had a table in a rush that was waiting on a 35 minute sushi lunch, once I talked to them they were ok. I have them $10 Kome bucks to come back when they weren't so pressed for time. They happily agreed. Johnny won highest alcohol sales during lunch and won $10 Kome bucks
PM: Tonight started out really slow. We didn't go on wait until 8pm. We had a problem with the reso at 8pm, they grew to 14 people so we had to move them to the back B's and out of the party room. Lindsey was kind of bummed but didn't let it get her down and she shook it off and still gave 100%. We had a 9 top walk in at 9:30pm but they were in and out. Everything went smoothly tonight and ticket times were steady.
3 Staff members that stood out (why/how):
Sarah is really improving
Lindsey did a good job not letting her losing the party room wear off on her
Jason is an efficient closer
Any VIP's in?
Comps& Void Detail:
F&F for Nick's friend, F&F for Joel's friend
$10 Kome bucks to table with 35 minute sushi lunch and very rude and upset customers :(
$10 Kome bucks to looooong ticket time for 6 nigiri pieces
$10 Kome bucks to Johnny for highest lunch alcohol sales
Void escolar, DNL too dry
R&M needs?:
86'd items/ need more?
I had 2 great interviews today and set them both up for training this week before Lina takes off. My other trainee never showed up today, oh well hopefully these other two are better
Monday, August 11, 2014
Monday recap 8/11/14
Written By: Dusten-San
LY Lunch Sales: $1356
Projected Sales: $1542
TY Lunch Sales: $1569
+/- : up $27 over projected and up 16% from last year
Lunch Covers: the iPad says there was 17.... it also says it was reset at 4:44pm, so I know that is incorrect.
Avg PPA:
LY Dinner Sales: 4081
Projected Sales: 4675
TY Dinner Sales: 4418
+/- : -$684 off projected and down 8% from LY
Dinner Covers: 154
Avg PPA:$26.5
Weather: hot-n-steamy.... then slightly stormy
Any Special events going on?: R.I.P. Robin Williams.
Who worked?:
Lunch: Kate, Clair, Sayo, Sarah FR, Lina SA and Ruthie Hosting
Dinner: Joel, Camacho, Miho, Krystin and Steph CL. Jason SA, Hiroe FR and Lina Hosting.
Flow of Business, Cuts and Ticket Times: Lunch was an odd shift. The sushi bar was full and the dining room was empty and then the bar was dead and the tables were full. Nothing out of wack. Uneventful and smooth. Made first cuts at 1pm and then one on at 1:45pm.
Dinner: Disappointing sales! We filled up around 7pm. Several incomplete parties littered the lobby. The kitchen got hit pretty hard during that hour. I think one table waited nearly 15 minutes for a Kome salad. Joel forgot to ring in an order of gyoza for his party room not long before we needed to have them wrapping up. Kitchen grudgingly pushed it through. Thanks homies! Speaking of reservations tonight... the first party didn't like that they couldn't show up incomplete and 20 minutes late. Lina explained we had another reservation for the party room at 8pm... they acted as if they thought they'd get the room as long as they thought they could stand to be in there. The 8pm reservation shows up as we are in full swing. They had ('had' being the operative word) a reservation for 6 people at 8pm. They showed up and said there'd only be five of them. Lina carefully explained that because they essentially did not hold up to their end of the reservation agreement, we would have to put them on the queue and at a regular table. This did not go over well. They wanted to be seated ahead of everyone else who had been waiting up to an hour already... because they "had a reservation." They questioned Lina's explanation of and adherence to our very simple reservation policy as poor customer service and asked to see a manager. I basically went through the same thing with them. They explained to me that they "had a reservation" and therefor should be allowed to cut in line of everyone else. I told them that they "had a reservation for 6 people" and showed up with 5, so they no longer had a reservation because we don't reserve anything for less than 6 people. This went around and around until they understood they weren't getting anywhere. The alpha-twerp asked me if we had gotten any bad yelp reviews concerning our seating policy. I replied that surely there were a few, but we couldn't be all things to all people, so if anything we tried to be universal in our policies and therefor fair to everyone. They left Camacho a 10% tip with a note citing our 'ridiculous seating policy and rude management.' After closing and discussing the situation with Camacho and Lina, Lina mentioned when the 5 top ahead of the 8pm'ers in line were actually sat at B7, they said, "We hope those guys never get a table."
3 Staff members that stood out (why/how): Lunch servers brought their A-game today.
PM: Joel had a few issues today. Nothing major- just areas that could use improvement. I spoke with him about these things and he admitted he felt a little off today. Miho always sets the stardard for service and professionalism on the sales floor. Lina dealt with some difficult customers with unwavering cheerfulness... even after they asked to speak with me. They were better off with her!
Any VIP's in?
AM:Rachel and a friend for lunch. Kayo, Kenta and Moto. The owner of Thai of the Town came in also. Trevor and his girlfriend. Hausbar lady and a friend.
PM: Rachel (again) and Carlos, some industry folk.
Comps& Void Detail:Owner Comp for Kayo. FNF for Trevor. Comp'd a tsukemono, guest DNL and a Kome salad for long ticket time. a couple SIN discounts.
R&M needs?:
86'd items/ need more? Topo Chico
LY Lunch Sales: $1356
Projected Sales: $1542
TY Lunch Sales: $1569
+/- : up $27 over projected and up 16% from last year
Lunch Covers: the iPad says there was 17.... it also says it was reset at 4:44pm, so I know that is incorrect.
Avg PPA:
LY Dinner Sales: 4081
Projected Sales: 4675
TY Dinner Sales: 4418
+/- : -$684 off projected and down 8% from LY
Dinner Covers: 154
Avg PPA:$26.5
Weather: hot-n-steamy.... then slightly stormy
Any Special events going on?: R.I.P. Robin Williams.
Who worked?:
Lunch: Kate, Clair, Sayo, Sarah FR, Lina SA and Ruthie Hosting
Dinner: Joel, Camacho, Miho, Krystin and Steph CL. Jason SA, Hiroe FR and Lina Hosting.
Flow of Business, Cuts and Ticket Times: Lunch was an odd shift. The sushi bar was full and the dining room was empty and then the bar was dead and the tables were full. Nothing out of wack. Uneventful and smooth. Made first cuts at 1pm and then one on at 1:45pm.
Dinner: Disappointing sales! We filled up around 7pm. Several incomplete parties littered the lobby. The kitchen got hit pretty hard during that hour. I think one table waited nearly 15 minutes for a Kome salad. Joel forgot to ring in an order of gyoza for his party room not long before we needed to have them wrapping up. Kitchen grudgingly pushed it through. Thanks homies! Speaking of reservations tonight... the first party didn't like that they couldn't show up incomplete and 20 minutes late. Lina explained we had another reservation for the party room at 8pm... they acted as if they thought they'd get the room as long as they thought they could stand to be in there. The 8pm reservation shows up as we are in full swing. They had ('had' being the operative word) a reservation for 6 people at 8pm. They showed up and said there'd only be five of them. Lina carefully explained that because they essentially did not hold up to their end of the reservation agreement, we would have to put them on the queue and at a regular table. This did not go over well. They wanted to be seated ahead of everyone else who had been waiting up to an hour already... because they "had a reservation." They questioned Lina's explanation of and adherence to our very simple reservation policy as poor customer service and asked to see a manager. I basically went through the same thing with them. They explained to me that they "had a reservation" and therefor should be allowed to cut in line of everyone else. I told them that they "had a reservation for 6 people" and showed up with 5, so they no longer had a reservation because we don't reserve anything for less than 6 people. This went around and around until they understood they weren't getting anywhere. The alpha-twerp asked me if we had gotten any bad yelp reviews concerning our seating policy. I replied that surely there were a few, but we couldn't be all things to all people, so if anything we tried to be universal in our policies and therefor fair to everyone. They left Camacho a 10% tip with a note citing our 'ridiculous seating policy and rude management.' After closing and discussing the situation with Camacho and Lina, Lina mentioned when the 5 top ahead of the 8pm'ers in line were actually sat at B7, they said, "We hope those guys never get a table."
3 Staff members that stood out (why/how): Lunch servers brought their A-game today.
PM: Joel had a few issues today. Nothing major- just areas that could use improvement. I spoke with him about these things and he admitted he felt a little off today. Miho always sets the stardard for service and professionalism on the sales floor. Lina dealt with some difficult customers with unwavering cheerfulness... even after they asked to speak with me. They were better off with her!
Any VIP's in?
AM:Rachel and a friend for lunch. Kayo, Kenta and Moto. The owner of Thai of the Town came in also. Trevor and his girlfriend. Hausbar lady and a friend.
PM: Rachel (again) and Carlos, some industry folk.
Comps& Void Detail:Owner Comp for Kayo. FNF for Trevor. Comp'd a tsukemono, guest DNL and a Kome salad for long ticket time. a couple SIN discounts.
R&M needs?:
86'd items/ need more? Topo Chico
Sunday, August 10, 2014
Sunday 8/10/14 PM recap
Written By: Dusten
LY Dinner Sales: $3721
Projected Sales: $4421
TY Dinner Sales:$4418
+/- :-$3 from projected and up 19% over LY
Dinner Covers: 207
Avg PPA: $21.66
Weather: triple digit fun
Any Special events going on?:
Who worked?: Sayo, Krystin, Joel, Clair, Camacho CL, Ruthy Host, Hiroe FR
Flow of Business, Cuts and Ticket Times:Pretty steady. We were full aside from the sushi bad at 6:15 and went on wait not long after. We stayed on wait until nearly 9pm. I cut Clair and Joel then and then Krystin at 9:30 and Sayo at 9:50pm. I would've cut Krystin and Sayo a bit sooner but I was a little caught up in helping the floor with SA duties. Several large tables walked in. At least 3 5-tops and maybe 2 6-tops.
3 Staff members that stood out (why/how):Ruthie, Hiroe and Krystin were awesome tonight. I asked Hiroe to really help out tonight because we were short a person, and Ruthy stepped up as well. The three of us were flying around all night. Krystin was the only one on the floor faster than us. I might've gotten to a few of her empty tables to bus and reset before she did... but not many. I concentrated on mainly getting the tables clear. Hiroe grabbed what she could when she could between running food and Ruthy was all over resetting the tables. Krystin stayed on everyone's table refilling waters. Not only that, but I think she was the only one who didn't have any misrings to correct.
Any VIP's in?John came in early on. Kat came in also. There were probably others but I was too busy to take too much notice. I know I recognized some faces that I don't have names for.
Comps& Void Detail:Kappa maki misring (Camacho), Tonpei Yaki misring (Clair), Joel had an undercooked yakitori go out to B2, had the kitchen remake and comped it. A takoyaki took nearly 40 minutes to go to one of Sayo's tables.... comped that for them also. Had a guest change their mind from a Kome salad to a farm salad. 2 sake-toro nigiri's to Joel's party room were misrang. 1 B-day dessert (camenbert tempura) 1 b-day buzztable 10% discount and a single buzztable edamame. Snowpiercer discount card.
R&M needs?:Someone broke the T-shirt display... buncha savages in this town.
86'd items/ need more? More wine bottle stoppers
LY Dinner Sales: $3721
Projected Sales: $4421
TY Dinner Sales:$4418
+/- :-$3 from projected and up 19% over LY
Dinner Covers: 207
Avg PPA: $21.66
Weather: triple digit fun
Any Special events going on?:
Who worked?: Sayo, Krystin, Joel, Clair, Camacho CL, Ruthy Host, Hiroe FR
Flow of Business, Cuts and Ticket Times:Pretty steady. We were full aside from the sushi bad at 6:15 and went on wait not long after. We stayed on wait until nearly 9pm. I cut Clair and Joel then and then Krystin at 9:30 and Sayo at 9:50pm. I would've cut Krystin and Sayo a bit sooner but I was a little caught up in helping the floor with SA duties. Several large tables walked in. At least 3 5-tops and maybe 2 6-tops.
3 Staff members that stood out (why/how):Ruthie, Hiroe and Krystin were awesome tonight. I asked Hiroe to really help out tonight because we were short a person, and Ruthy stepped up as well. The three of us were flying around all night. Krystin was the only one on the floor faster than us. I might've gotten to a few of her empty tables to bus and reset before she did... but not many. I concentrated on mainly getting the tables clear. Hiroe grabbed what she could when she could between running food and Ruthy was all over resetting the tables. Krystin stayed on everyone's table refilling waters. Not only that, but I think she was the only one who didn't have any misrings to correct.
Any VIP's in?John came in early on. Kat came in also. There were probably others but I was too busy to take too much notice. I know I recognized some faces that I don't have names for.
Comps& Void Detail:Kappa maki misring (Camacho), Tonpei Yaki misring (Clair), Joel had an undercooked yakitori go out to B2, had the kitchen remake and comped it. A takoyaki took nearly 40 minutes to go to one of Sayo's tables.... comped that for them also. Had a guest change their mind from a Kome salad to a farm salad. 2 sake-toro nigiri's to Joel's party room were misrang. 1 B-day dessert (camenbert tempura) 1 b-day buzztable 10% discount and a single buzztable edamame. Snowpiercer discount card.
R&M needs?:Someone broke the T-shirt display... buncha savages in this town.
86'd items/ need more? More wine bottle stoppers
Sunday AM 8.10.14
Written By: Elizabeth
LY Lunch Sales: $1954
Projected Sales: $2105
TY Lunch Sales:$2183
+/- : beat LY by 12% and projected by $78
Lunch Covers: 139
Avg PPA:$15.71
Weather:hotttt
Any Special events going on?: last day of tax free shopping...dare I go after work?
Who worked?:Kate, Clair, Joel, Alex CL. Jason SA, Lina FR, Ruthie Host
Flow of Business, Cuts and Ticket Times:
We filled up pretty quick, as is normal on Sundays. Had a walk in 9 top in addition to our already 9top reso right at noon. The horseshoe section got full first, then the back A's then finally the back B's. The party room kept Alex occupied while the sushi bar was empty. All of lunch was steady. I set a contest: Must sell 4 to get in: bubbles of any kind (Cava, Prosecco or Momo) but no one won. Alcohol is a pretty hard sell here and I'm just not sure why.
The staff was constantly moving during service today, which was good. Had a guy find a tiny piece of plastic in the tofu teishoku. Looks like it came from a cracked container. He was super cool about it, I brought him a new one, and apologized profusely. When they were leaving he said thank you again and told me I handled it with grace. A very much appreciated compliment, considering the last guest that found something in their food I got reamed out on Yelp about it.
We went on a wait around 12:45 and stayed on a short wait until about 1:45. I cut down to 2 at 2pm and Alex & Kate rocked it from there. Not a whole lot happened after 2:30 though. Lots of 5 tops in again today. Not sure what it is about lately but we have had a lot of larger groups in.
3 Staff members that stood out (why/how):
Jason- at one point was standing in the service station, with his hands on a glassrack that needed to be put up, but not doing anything. I asked if he could take care of the glasses instead of holding the rack. he said sure, he was just assessing the dining room. He flakes out sometimes I swear.
Alex was a great team player today, helping bus and prebus outside her section
Jersey was pumping out Ramen like a rockstar. Had the 2 9-tops sit at the same time and he was able to handle 9 ramens with ease. Can we keep him, ma!? Can we!?
Any VIP's in?
creepy eyes guy and his daughter (I should learn his name), Jersey's wife
Comps& Void Detail:
2 nigiri peices, kitchen long ticket time on a saba so we bought him some pieces since he was sitting at sushi bar.
Tofu Steak- Long ticket time comp but it was because the only one applicable to the plastic in the tofu was that (in that it related to the kitchen)
Voided a maine root- guest changed mind
voided an uni- see below.
R&M needs?:
Just need to get that fan installed in the prep area.
86'd items/ need more?
About some 86 items- Joel rang in an Uni, and he said that it needed to be voided because it was 86'd and that the sushi bar didn't know it was 86'd until someone rang it in. Do you think we would be able to check the fish and get an accurate 86 on items before the shift starts?
LY Lunch Sales: $1954
Projected Sales: $2105
TY Lunch Sales:$2183
+/- : beat LY by 12% and projected by $78
Lunch Covers: 139
Avg PPA:$15.71
Weather:hotttt
Any Special events going on?: last day of tax free shopping...dare I go after work?
Who worked?:Kate, Clair, Joel, Alex CL. Jason SA, Lina FR, Ruthie Host
Flow of Business, Cuts and Ticket Times:
We filled up pretty quick, as is normal on Sundays. Had a walk in 9 top in addition to our already 9top reso right at noon. The horseshoe section got full first, then the back A's then finally the back B's. The party room kept Alex occupied while the sushi bar was empty. All of lunch was steady. I set a contest: Must sell 4 to get in: bubbles of any kind (Cava, Prosecco or Momo) but no one won. Alcohol is a pretty hard sell here and I'm just not sure why.
The staff was constantly moving during service today, which was good. Had a guy find a tiny piece of plastic in the tofu teishoku. Looks like it came from a cracked container. He was super cool about it, I brought him a new one, and apologized profusely. When they were leaving he said thank you again and told me I handled it with grace. A very much appreciated compliment, considering the last guest that found something in their food I got reamed out on Yelp about it.
We went on a wait around 12:45 and stayed on a short wait until about 1:45. I cut down to 2 at 2pm and Alex & Kate rocked it from there. Not a whole lot happened after 2:30 though. Lots of 5 tops in again today. Not sure what it is about lately but we have had a lot of larger groups in.
3 Staff members that stood out (why/how):
Jason- at one point was standing in the service station, with his hands on a glassrack that needed to be put up, but not doing anything. I asked if he could take care of the glasses instead of holding the rack. he said sure, he was just assessing the dining room. He flakes out sometimes I swear.
Alex was a great team player today, helping bus and prebus outside her section
Jersey was pumping out Ramen like a rockstar. Had the 2 9-tops sit at the same time and he was able to handle 9 ramens with ease. Can we keep him, ma!? Can we!?
Any VIP's in?
creepy eyes guy and his daughter (I should learn his name), Jersey's wife
Comps& Void Detail:
2 nigiri peices, kitchen long ticket time on a saba so we bought him some pieces since he was sitting at sushi bar.
Tofu Steak- Long ticket time comp but it was because the only one applicable to the plastic in the tofu was that (in that it related to the kitchen)
Voided a maine root- guest changed mind
voided an uni- see below.
R&M needs?:
Just need to get that fan installed in the prep area.
86'd items/ need more?
About some 86 items- Joel rang in an Uni, and he said that it needed to be voided because it was 86'd and that the sushi bar didn't know it was 86'd until someone rang it in. Do you think we would be able to check the fish and get an accurate 86 on items before the shift starts?
Saturday PM 8.9.14
Written By: Cameron Stangel
LY Dinner Sales: $6952
Projected Sales:$7430
TY Dinner Sales:$6431
+/- :-$999 short of projections. -$521 and -7% short from LY dinner. 4% over all up from the whole day LY
Dinner Covers:238
Avg PPA:$27.02
Weather: super hot
Any Special events going on?: ice cream festival, anime overload, my first motorcycle (scooter) lesson
Who worked?:jason, naoto, lindsey, Sophia, dusten, jason (sa), hiroe (fr), Lina (h), ruthy (h), kristin (ct)
Flow of Business, Cuts and Ticket Times:
By the time I came on we were already on a wait by 7. The wait times were only lasting about 10-15 minutes. By 8:15 we were completely off wait. I had a feeling we would pick back up so I was hesitant to make any cuts. By 9 we didn't pick up at all so I cut down to only 4 by 9:30 still nothing so I cut to 3. At this point, we started to fill back up. I wouldn't call it another pop and we never got back on wait but we did start to fill back up again. We remained stead but not 100% full. At 1045 I went one on.
3 Staff members that stood out (why/how):
Jason seemed to be lagging today. I found him just chatting in the server station and I went up and grabbed the water pitcher from him and watered the restaurant myself..for someone who was so sick to call out last minute yesterday, he was confident enough to do much but chat today.
Sophia and Lindsey were both vocal when they needed help with anything before they got over their heads
Any VIP's in?
Comps& Void Detail:
R&M needs?:
86'd items/ need more?
LY Dinner Sales: $6952
Projected Sales:$7430
TY Dinner Sales:$6431
+/- :-$999 short of projections. -$521 and -7% short from LY dinner. 4% over all up from the whole day LY
Dinner Covers:238
Avg PPA:$27.02
Weather: super hot
Any Special events going on?: ice cream festival, anime overload, my first motorcycle (scooter) lesson
Who worked?:jason, naoto, lindsey, Sophia, dusten, jason (sa), hiroe (fr), Lina (h), ruthy (h), kristin (ct)
Flow of Business, Cuts and Ticket Times:
By the time I came on we were already on a wait by 7. The wait times were only lasting about 10-15 minutes. By 8:15 we were completely off wait. I had a feeling we would pick back up so I was hesitant to make any cuts. By 9 we didn't pick up at all so I cut down to only 4 by 9:30 still nothing so I cut to 3. At this point, we started to fill back up. I wouldn't call it another pop and we never got back on wait but we did start to fill back up again. We remained stead but not 100% full. At 1045 I went one on.
3 Staff members that stood out (why/how):
Jason seemed to be lagging today. I found him just chatting in the server station and I went up and grabbed the water pitcher from him and watered the restaurant myself..for someone who was so sick to call out last minute yesterday, he was confident enough to do much but chat today.
Sophia and Lindsey were both vocal when they needed help with anything before they got over their heads
Any VIP's in?
Comps& Void Detail:
R&M needs?:
86'd items/ need more?
Saturday, August 9, 2014
Saturday AM 8.9.14
LY Lunch Sales: $1773
Projected Sales: $2316
TY Lunch Sales: $2683
+/- : up 51% over LY and $367 over projected (also, up almost $1 in avg ppa compared to last saturday!)
Lunch Covers: 159
Avg PPA: $16.87
Weather: Hot hot hot. It's August
Any Special events going on?: Anime Overload, Ice Cream Festival. Also some car thing at the Domain I think.
Who worked?: Clair, Jason, Alex, Johnny CL. Krystin Host, Jason SA, Lina FR
Flow of Business, Cuts and Ticket Times:
3 Staff members that stood out (why/how):
Any VIP's in?
Moto, Karen
Comps& Void Detail:
R&M needs?:
86'd items/ need more?
We still really need more Ramen bowls. They run out quickly and then that puts them behind waiting for more to be washed.
Ran out of a lot of fish at lunch today.. Hopefully we'll be okay for tomorrow or until the next delivery
Projected Sales: $2316
TY Lunch Sales: $2683
+/- : up 51% over LY and $367 over projected (also, up almost $1 in avg ppa compared to last saturday!)
Lunch Covers: 159
Avg PPA: $16.87
Weather: Hot hot hot. It's August
Any Special events going on?: Anime Overload, Ice Cream Festival. Also some car thing at the Domain I think.
Who worked?: Clair, Jason, Alex, Johnny CL. Krystin Host, Jason SA, Lina FR
Flow of Business, Cuts and Ticket Times:
- Went on a wait by 12:45, and then it died at 2, so I cut down to 2 servers, then cut down to just Johnny at 2:40.
- One of Clairs tables ordered a mango avocado roll & vegetable roll, then when we brought it out they refused it. Clair clarified with them that they had ordered them. They said they didn't. Clair confirmed to me that she double checked their order before ringing it in. Stinkers.
- Moto ordered Curry- it came out and tasted sour. Vince made him another. It had gone bad because of the refrigeration issue. Vince said it didn't smell spoiled but unfortunately there was no other way to tell other than tasting it.
- Alex had a rude table interrupt her while talking to another table. She got them what they needed, then asked for fresh wasabi. She rang it in, I ran it, and then they said they never ordered it.
- Had 2 people sitting at S9-10, and had a friend come in a while after they had sat, and they made S8-7 move down one seat (a quiet young Asian couple.) The couple was in the middle of eating too. I felt really bad, so I apologized to them for that inconvenience and sent them some Shumai. Then I glared at S9 (okay that last part isn't true) But I thought it was very rude of them and didn't know what else to do to compensate the couple for the interruption in their meal
- Several larger groups in today, two 6 tops, three 5 tops.
- Take & Kazu got their asses kicked in Sushi Lunches today. So many sushi lunches today!
3 Staff members that stood out (why/how):
- Krystin hosted and is always a pleasure to work with. Keeps a smile on the entire time, no matter how rude the guest.
- Had to remind Jason Clarke that guests go first, even if he has a full tray
- Alex was getting a little tense when her tables were being rude. She powered through but was ready to go in the end.
Any VIP's in?
Moto, Karen
Comps& Void Detail:
- Anago- 86'd
- Voided Veggie Roll (guest change mind) I rerung it for my lunch
- Comp'd Mango Avo roll for guest changed mind too
- Shumai - Recovery (johnny)
- Promo edamame for Camacho B1
- Kome Bucks for S11-12 from Thinkery Chopstick challange
R&M needs?:
86'd items/ need more?
We still really need more Ramen bowls. They run out quickly and then that puts them behind waiting for more to be washed.
Ran out of a lot of fish at lunch today.. Hopefully we'll be okay for tomorrow or until the next delivery
Friday PM 8.8.14
LY Dinner Sales:$5884
Projected Sales:$6840
TY Dinner Sales:$6957
+/- :$117 over projections. $1073 and 18% up from LY dinner. 4% over the whole day LY
Dinner Covers:241
Avg PPA:
Weather:Hot hot
Any Special events going on?:Anime overload
Who worked?:Alex, Joel, Sophia, Clair, Dusten,Lina (H/SA), Krystin (H), Ruthy (H), Kaori (FR), Lindsey (CT)
Flow of Business, Cuts and Ticket Times:
Business started out good. Both parties cancelled but then someone made a last minute resso for 8pm. Between 5-8pm we were able to squeeze 2 more partys in the party room before then! We were pretty steady but didn't go on a wait until 7:45/8. we remained busy until 9:30, at which point I cut Joel and was 4 on. It didnt really pick up crazy again. At 10:30 I went 2 on and 10:45 only 1. Maybe tomorrow we will get all the anime convention people, but tonight we didn't.
Ticket times were good, over all a pretty steady shift.
3 Staff members that stood out (why/how):
Jason called out today but did get his shift covered last minute.
Dusten did a fantastic job and won the sales goal challenge :)
Any VIP's in?
Krystin and my former manager, we sent him iikado and yakuniki, this was their first time here and they loved it! He is now the manager at Pint House Pizza.
Comps& Void Detail:
iikado and yakinuki
BOH/SUSHI
manager meal
5tsukiji set-86
2 hotate-void, customer thought it was spicy scallop and reordered
comp'd a 23min soba salad...
F&F to dusten
buzz table edamame and 10% bday
sapporo-wasn't cold, change mind
R&M needs?:
86'd items/ need more?
Friday, August 8, 2014
Friday AM 8.8.14
LY Lunch Sales: $2405
Projected Sales:$2210
TY Lunch Sales: $1673
+/- : -30% and short $537
Lunch Covers: 111
Avg PPA: $15.07
Weather: hot. texas hot.
Any Special events going on?: Going into Tax Free Weekend
Who worked?: Johnny, Sayo, Joel, Lynn CL. Krystin Host, Kaori SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
3 Staff members that stood out (why/how):
Any VIP's in?
everyone
Comps& Void Detail:
voided a side salad and clear soup because they ended up ordering a teishoku (lynn), regular makani stuff after that
R&M needs?:
We got the new chairs in, I put them at B5, 6, & 7 since they look a little different. And put the wooden ones back in the bathroom hallway.
86'd items/ need more?
Projected Sales:$2210
TY Lunch Sales: $1673
+/- : -30% and short $537
Lunch Covers: 111
Avg PPA: $15.07
Weather: hot. texas hot.
Any Special events going on?: Going into Tax Free Weekend
Who worked?: Johnny, Sayo, Joel, Lynn CL. Krystin Host, Kaori SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
- Pretty steady flow of business today. 4 tables in the first 30 minutes, then we went on a wait around 12:30, but partially because we had a few incomplete parties. We were full for a good bit though. When I noticed it was dying down I cut Joel (12:55) and then went 2 on at 1:10 since it had really started to clear out. Kept the two on until Close since it was steady enough.
- Had a guy come in around 1:10 and say that the other 3 were on their way and that he needed to be out by 1:45 so I made an exception and sat him, and he ordered immediately through Lynn. Turns out the other 3 was his wife and two small children. They left at 2:15. I hate being lied to. However Lynn said that he was really appreciative of being sat and able to order and have food out for them when they arrived. So I guess that's good. He left happy too. Again, very good!
- We sold 16 bento's today- they sold very well and I believe have been a credit to our higher PPA at lunch.
- Had a lady upset that the pork belly was fatty...umm...oxymoron? I told her typically pork belly is very fatty, but offered to get her more. She accepted and I brought back 2 more pieces of "fatty" pork belly. She seemed okay after that. Understanding as much as she possible could
3 Staff members that stood out (why/how):
- Kaori is doing better. Definitely less intense of an SA today. And very helpful.
- Lynn is great- really able to consolidate her tasks and move through the dining room with ease
- Steven (kitchen) was burning through those bentos today. From my perspective he was very organized and able to get through the Bento rush (at one point there were 6 bentos on the line)
Any VIP's in?
everyone
Comps& Void Detail:
voided a side salad and clear soup because they ended up ordering a teishoku (lynn), regular makani stuff after that
R&M needs?:
We got the new chairs in, I put them at B5, 6, & 7 since they look a little different. And put the wooden ones back in the bathroom hallway.
86'd items/ need more?
Thursday, August 7, 2014
Thursday PM 8.7.14
LY Dinner Sales: $4489
Projected Sales:$4683
TY Dinner Sales:$4977
+/- : $249 over projections, $488 and 11% over LY Dinner sales. up 16% over the whole day
Dinner Covers:183
Avg PPA:
Weather:hot, hot dangerously hot
Any Special events going on?:nothing
Who worked?:Kate, Sayo, Naoto, Dusten, Sophia, Krystin (H), Sarah (FR), Jason (SA)
Flow of Business, Cuts and Ticket Times:
Today was a weird Thursday. Maybe, an old typical type of Thursday, but nothing we have had lately. It was seriously 6top after 6top after 6top since we opened, or more. We were on wait by 6pm just because we had to start blocking tables to accommodate all these bigger parties, all at once! Along with all these big parties at least 1/2 of all our guests tonight stayed for 2+ hours, no lie, no one wanted to leave! Poor Sayo, 3 out of her 4 tables were all there for 2.5+hours not ordering anything after the 1st hour...We prebussed so much all they had were water glasses and they still wouldn't move. At 9 I cut to 3. It started to slow so at 9:45 so I let Dusten take the restaurant... A 6top and 4 or 5 2tops walked in between 9:45-10! Thank god everyone's tables stayed for hours so no one actually left early and everyone pitched in to help Dusten. He was fine and I didn't feel like he needed to pass along any tables to anyone else.
3 Staff members that stood out (why/how):
Sayo stayed positive and helpful considering her sales were only $594 from 5:30pm-910pm and had the camping out tables.
Sarah is doing good at FR. I can see her naming the items she is dropping off and explaining them to the customers.
Krystin's strong hosting came in very handy tonight to put up all these parties.
Any VIP's in?
Stephanie
Comps& Void Detail:
manager meal
employee day off
sushi/BOH
makanai
R&M needs?:
86'd items/ need more?
***BTW there isn't anyone to cover SA shift tomorrow, only shift that was lacking. We are 4 on during lunch so it will be ok if everyone busses and waters on their down time
****edit, Hiroe will be FR tomorrow Kaori will switch to SA I haven't got a hold if her but she is in at 1130 to formally FR
Thurs AM 8.7.14
OMG Get ready for this!
LY Lunch Sales: $1396
Projected Sales: $1822
TY Lunch Sales: $1823
+/- : HOLY MOSES!!!! Can you believe that!! Am I the only one excited about this! 31% over LY and $1 over Projected!!!
Lunch Covers: 105
Avg PPA: $17.33 (up from $15.21 yesterday!)
Weather: Sunny hot and humid.
Any Special events going on?: nope
Who worked?: Johnny, Sayo, Lynn CL. Krysten SA, Ruthie Host, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Picked up and by 12:27 we were on a wait. Had about 8-10 folks on the waitlist, but got off the wait pretty fast, a little after 1pm. Things ran smoothly. No hiccups or major issues. Had a Shio Saba go out about 5 minutes after an Udon, and don't really know why, but the guest seemed okay. Other than that, it was a smooth sailing lunch. Happy bellies all around
3 Staff members that stood out (why/how):
Johnny, still very helpful.
Ruthie has really grown into the host position. It's good to see her stepping up more and being proactive
Any VIP's in?
Paul from Pioneer
Comps& Void Detail:
Voided 2 Krab Salad Rolls from Lynns table, that changed to sushi lunch
Comp'd an Ikura that I ran to the wrong table (what is wrong with my brain!?)
R&M needs?:
86'd items/ need more?
LY Lunch Sales: $1396
Projected Sales: $1822
TY Lunch Sales: $1823
+/- : HOLY MOSES!!!! Can you believe that!! Am I the only one excited about this! 31% over LY and $1 over Projected!!!
Lunch Covers: 105
Avg PPA: $17.33 (up from $15.21 yesterday!)
Weather: Sunny hot and humid.
Any Special events going on?: nope
Who worked?: Johnny, Sayo, Lynn CL. Krysten SA, Ruthie Host, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Picked up and by 12:27 we were on a wait. Had about 8-10 folks on the waitlist, but got off the wait pretty fast, a little after 1pm. Things ran smoothly. No hiccups or major issues. Had a Shio Saba go out about 5 minutes after an Udon, and don't really know why, but the guest seemed okay. Other than that, it was a smooth sailing lunch. Happy bellies all around
3 Staff members that stood out (why/how):
Johnny, still very helpful.
Ruthie has really grown into the host position. It's good to see her stepping up more and being proactive
Any VIP's in?
Paul from Pioneer
Comps& Void Detail:
Voided 2 Krab Salad Rolls from Lynns table, that changed to sushi lunch
Comp'd an Ikura that I ran to the wrong table (what is wrong with my brain!?)
R&M needs?:
86'd items/ need more?
Wednesday, August 6, 2014
Wednesday AM&PM 8.6.14
LY Lunch Sales:$1365
Projected Sales:$1963
TY Lunch Sales:$1719
+/- : -$244 short of lunch projections. $354 and 26% over LY lunch.
Lunch Covers:113
Avg PPA:$15.21
LY Dinner Sales: $3305
Projected Sales:$4591
TY Dinner Sales:$4805
+/- :$214 over projections for dinner. 45% and $1500 over LY dinner sales. 40% over the whole day LY
Dinner Covers:184
Avg PPA:$26.11
Weather:hot
Any Special events going on?:None that I am aware of
Who worked?:
AM: Krystin, Sayo, Sophia, Lynn, Ruthy (H), Hiroe (FR), Joaquin (**NO CALL NO SHOW**)
PM: Krystin, Naoto, Sophia, Alex, Lindsey, Sarah (FR), Kaori (SA), Ruthy (H).
Flow of Business, Cuts and Ticket Times:
Lunch was good. 4 on and no SA worked out. Joaquin had a no call no show, we all stepped up to keep up the maintenance of the restaurant and have waters filled. I went 2 on at 2pm with Lynn and Sophia and had no problems. Ticket times were regular.
Dinner started out great. Wednesdays have been really picking up lately. I think having earlier in times wouldn't hurt. Maybe just by 30 minutes because what I've noticed is from 5-6 we get so busy when the 6pm people come in their section is already full but taken care of by the openers.
Service was good we went on wait at 7 and at 8:30 I cut to 3, 9 went 2 on. Ticket times were good, we had a steady flow of customers
3 Staff members that stood out (why/how):
-Joaquin was scheduled to come in at 11:30 for SA. I called him at 12pm, no answer. He called back at 1pm saying he thought worked at night... He was only scheduled for this morning not even tonight so I don't know what he was referring to. He no call no showed with no excuse. He is no longer employeed at Kome. I spoke with him today, his shifts are covered for the rest of the week and he is off the schedule.
-Krystin, Sarah and Kaori all agreed to take on more shifts to make up for Joaquin
Any VIP's in?
Comps& Void Detail:
F&F to a new neighbor family, 1st time to Kome, just moved down the street
buzz table edamame
Alex and Sophia won the challenges today, 1st to show they passed the goal
R&M needs?:
86'd items/ need more?.
Fresh Plus now requests daily invoices oppose to weekly invoices and wishes to pay daily
*catering receipt for 5:30 Sunday pickup is in money bag
Projected Sales:$1963
TY Lunch Sales:$1719
+/- : -$244 short of lunch projections. $354 and 26% over LY lunch.
Lunch Covers:113
Avg PPA:$15.21
LY Dinner Sales: $3305
Projected Sales:$4591
TY Dinner Sales:$4805
+/- :$214 over projections for dinner. 45% and $1500 over LY dinner sales. 40% over the whole day LY
Dinner Covers:184
Avg PPA:$26.11
Weather:hot
Any Special events going on?:None that I am aware of
Who worked?:
AM: Krystin, Sayo, Sophia, Lynn, Ruthy (H), Hiroe (FR), Joaquin (**NO CALL NO SHOW**)
PM: Krystin, Naoto, Sophia, Alex, Lindsey, Sarah (FR), Kaori (SA), Ruthy (H).
Flow of Business, Cuts and Ticket Times:
Lunch was good. 4 on and no SA worked out. Joaquin had a no call no show, we all stepped up to keep up the maintenance of the restaurant and have waters filled. I went 2 on at 2pm with Lynn and Sophia and had no problems. Ticket times were regular.
Dinner started out great. Wednesdays have been really picking up lately. I think having earlier in times wouldn't hurt. Maybe just by 30 minutes because what I've noticed is from 5-6 we get so busy when the 6pm people come in their section is already full but taken care of by the openers.
Service was good we went on wait at 7 and at 8:30 I cut to 3, 9 went 2 on. Ticket times were good, we had a steady flow of customers
3 Staff members that stood out (why/how):
-Joaquin was scheduled to come in at 11:30 for SA. I called him at 12pm, no answer. He called back at 1pm saying he thought worked at night... He was only scheduled for this morning not even tonight so I don't know what he was referring to. He no call no showed with no excuse. He is no longer employeed at Kome. I spoke with him today, his shifts are covered for the rest of the week and he is off the schedule.
-Krystin, Sarah and Kaori all agreed to take on more shifts to make up for Joaquin
Any VIP's in?
Comps& Void Detail:
F&F to a new neighbor family, 1st time to Kome, just moved down the street
buzz table edamame
Alex and Sophia won the challenges today, 1st to show they passed the goal
R&M needs?:
86'd items/ need more?.
Fresh Plus now requests daily invoices oppose to weekly invoices and wishes to pay daily
*catering receipt for 5:30 Sunday pickup is in money bag
Tuesday, August 5, 2014
Tuesday AM&PM 8.5.114
LY Lunch Sales:$1465
Projected Sales:$1583
TY Lunch Sales:$1836
+/- :$256 over projections, 25% and $371 over LY lunch sales
Lunch Covers:113
Avg PPA:
LY Dinner Sales:$3036
Projected Sales:$4145
TY Dinner Sales:$4052
+/- : -$96 short from projections, 33% and $1016 over LY dinner sales. 31% over all day sales from LY
Dinner Covers:142
Avg PPA:$28.53
Weather:hot
Any Special events going on?:none
Who worked?:
AM: Kate, Lindsey, Johnny, Sarah (H), Jason (FR), Lina (SA)
PM: Krystin, Alex, Lindsey, Stephanie, Miho, Ruthy (H), Sarah (FR), Kaori (SA).....ladies night!
Flow of Business, Cuts and Ticket Times:
AM:
This morning wasn't out of control. We never went on wait but we stayed consistent and full. Ticket times were normal, but once sushi bar was getting a little bit behind we were able let tables know before it became an issue. Johnny was on top of this. I cut Lindsey at 1pm and stayed 2 until 1:45 where I just gave Johnny the restaurant.
PM:
When I was doing preshift Ruthy came up to me to ask about what I meant when people aren't cut until I say so. Apparently this "make your own cuts" mentality is worse than we thought. Ruthy said she has servers coming up to her telling her not to sit them since they are trying to get cut early(to appear to have no more tables, or know its around that time cuts are made). This is ridiculous...I told her if anyone does this she has to get me immediately. If you want to be cut that badly I wont put you on the schedule.
8:45 Went 3 on, by 9:25 it was dead so I went 1 on. Other 2 still had some new tables if anyone had to come back on
Ran 2 contests today. AM was whoever beat the sales goal at the checkout got $10 Kome bucks. Johnny was the only one who won. PM was who ever was the first person to show my (during service) that they exceeded the sales goal wont $10 Kome bucks. Alex was the first to show me.
*I did the PM contest to remind the servers to always be checking their sales goal to help them prepare and what to expect from the night and flow of business, and to always try and up sell and beat the goal.
3 Staff members that stood out (why/how):
Kaori always likes to ask for feedback after her SA shifts. I told her to always carry a tray to consolidate steps in case a table gets up when you're on the floor you can go right there and not have to put down the things in your hands then go to the table.
Alex is a strong closer and is great on sushi bar.
Johnny is also dong a great job closing lunch.
Any VIP's in?
Head chef from Uchi
Comps& Void Detail:
guest change mind
86'd asahi black
86aji
Superfly void wasn't made
camanbert temp bday dessert
void maguruo nigiri--supposed to be sashimi. wasn't made
Ice Daddy STOPS TAKING ORDERS AT 8PM ON TUESDAY! FYI
R&M needs?:
86'd items/ need more?
1 undated/labeled KoKo wholesale roll from Royal Blue sent back
3 unsold KoKo wholesale roll from Fresh Plus 8.2.14
Projected Sales:$1583
TY Lunch Sales:$1836
+/- :$256 over projections, 25% and $371 over LY lunch sales
Lunch Covers:113
Avg PPA:
LY Dinner Sales:$3036
Projected Sales:$4145
TY Dinner Sales:$4052
+/- : -$96 short from projections, 33% and $1016 over LY dinner sales. 31% over all day sales from LY
Dinner Covers:142
Avg PPA:$28.53
Weather:hot
Any Special events going on?:none
Who worked?:
AM: Kate, Lindsey, Johnny, Sarah (H), Jason (FR), Lina (SA)
PM: Krystin, Alex, Lindsey, Stephanie, Miho, Ruthy (H), Sarah (FR), Kaori (SA).....ladies night!
Flow of Business, Cuts and Ticket Times:
AM:
This morning wasn't out of control. We never went on wait but we stayed consistent and full. Ticket times were normal, but once sushi bar was getting a little bit behind we were able let tables know before it became an issue. Johnny was on top of this. I cut Lindsey at 1pm and stayed 2 until 1:45 where I just gave Johnny the restaurant.
PM:
When I was doing preshift Ruthy came up to me to ask about what I meant when people aren't cut until I say so. Apparently this "make your own cuts" mentality is worse than we thought. Ruthy said she has servers coming up to her telling her not to sit them since they are trying to get cut early(to appear to have no more tables, or know its around that time cuts are made). This is ridiculous...I told her if anyone does this she has to get me immediately. If you want to be cut that badly I wont put you on the schedule.
8:45 Went 3 on, by 9:25 it was dead so I went 1 on. Other 2 still had some new tables if anyone had to come back on
Ran 2 contests today. AM was whoever beat the sales goal at the checkout got $10 Kome bucks. Johnny was the only one who won. PM was who ever was the first person to show my (during service) that they exceeded the sales goal wont $10 Kome bucks. Alex was the first to show me.
*I did the PM contest to remind the servers to always be checking their sales goal to help them prepare and what to expect from the night and flow of business, and to always try and up sell and beat the goal.
3 Staff members that stood out (why/how):
Kaori always likes to ask for feedback after her SA shifts. I told her to always carry a tray to consolidate steps in case a table gets up when you're on the floor you can go right there and not have to put down the things in your hands then go to the table.
Alex is a strong closer and is great on sushi bar.
Johnny is also dong a great job closing lunch.
Any VIP's in?
Head chef from Uchi
Comps& Void Detail:
guest change mind
86'd asahi black
86aji
Superfly void wasn't made
camanbert temp bday dessert
void maguruo nigiri--supposed to be sashimi. wasn't made
Ice Daddy STOPS TAKING ORDERS AT 8PM ON TUESDAY! FYI
R&M needs?:
86'd items/ need more?
1 undated/labeled KoKo wholesale roll from Royal Blue sent back
3 unsold KoKo wholesale roll from Fresh Plus 8.2.14
Monday, August 4, 2014
Monday 8/4/14 Recap
LY Lunch Sales: 1452
Projected Sales: 1675
TY Lunch Sales: 1648
+/- : -$27 under projected and up 13% from LY
Lunch Covers: 92
Avg PPA: 17.91
LY Dinner Sales: 3453
Projected Sales: 4245
TY Dinner Sales: 4825
+/- : $580 over projected and 40% up from LY
Dinner Covers:178
Avg PPA: $27.11
Weather: ItssoniceoutsideIjustwanttorunaway!
Any Special events going on?: Case of the Mondays
Who worked?:Lunch: Kate CL, Clair and Sayo. Hiroe FR, Joaquin SA and Sarah hosting.
Dinner: Jason Camacho, Kate Dbld, Clair Dbl and Joel. Kaori FR, Joaquin SA and Lina hosting.
Flow of Business, Cuts and Ticket Times: Lunch was steady. We were close to full before noon. I don't feel like we got much of a pop at all, but tables continued to come in. Kate said she wasn't feeling great so I hesitated to make cuts too early. I cut Clair close to 1:15pm. Gave Kate an Emergen-C and she snapped out of it. Had an order of gyoze get burnde by the kitchen but the table wasn't put off by having to wait for a new order to be made.
3 Staff members that stood out (why/how): Sayo beat the individual sales goal for lunch.
Joaquin had some hustle in his step today. He kept the floor looking nice. It seems obvious because of his youth it may be on us to help him develop his work ethic. That being said I've told him he needs to never not be in motion. I also gave him some extra things to do, like raising the blinds on the window at A2, A3 and A4 as well as making sure the tea lights are lit during the blue hour. I had to remind him to make sure the dishwashers are aware of the glass racks being full.
I watched Jason a bit tonight with his tables. He hustles but also is very personable. More so than I am comfortable with, but I feel the rapport he attempts to establish is an important example for newer servers to observe when it comes to welcoming new guests.
Any VIP's in? Moto came in towards the end of lunch.
Dinner: Moonshine owner again... I hope he doesn't get burned out on us! Jason's old Kitchen manager at The Boiling Pot at S10 who now works at the W. Kazu's roommate who works at Dojo. Several other familiar faces.
Comps & Void Detail: Kome bucks discount to Sayo for beating the sales goal. Thinkery 21 discount. FNF discount for Moto. Hair found a roll at dinner- guest was very level-headed. Gave them 20% off ticket. Tonight's smoking sashimi was priced at the Tsukiji Carpaccio rate. Corrected a misring for Camacho and Miho. SIN discount for Moonshine owner. SIN for Jason's friend at S10. SIN for Kazu's roommate.
R&M needs?:Patrick came by at the beginning of dinner and tried to make sense of the breaker situation. We looked over Daniel's notes. Without fully knowing everything that is connected and was running off the offending breaker, he couldn't determine exactly where the fault was. He did mention that the breaker box is too hot. We borrowed a fan from the kitchen and pointed it at the breaker box. He said he was concerned with the power loss to the entire building that happened during lunch yesterday and thought that the heat on the box was a likely cause. As far as the breaker that tripped up last night he said he'd be back to look over the fan he installed to pinpoint the problem. He mentioned coming back in the morning when the kitchen guys arrive but wasn't clear on the specific day.
86'd items/ need more? Chairs for the lobby. If we have a reservation in the party room and anything larger than another 5 top walk in, we are basically playing musical chairs. I thought we'd have to use some of the stools from outside.
Projected Sales: 1675
TY Lunch Sales: 1648
+/- : -$27 under projected and up 13% from LY
Lunch Covers: 92
Avg PPA: 17.91
LY Dinner Sales: 3453
Projected Sales: 4245
TY Dinner Sales: 4825
+/- : $580 over projected and 40% up from LY
Dinner Covers:178
Avg PPA: $27.11
Weather: ItssoniceoutsideIjustwanttorunaway!
Any Special events going on?: Case of the Mondays
Who worked?:Lunch: Kate CL, Clair and Sayo. Hiroe FR, Joaquin SA and Sarah hosting.
Dinner: Jason Camacho, Kate Dbld, Clair Dbl and Joel. Kaori FR, Joaquin SA and Lina hosting.
Flow of Business, Cuts and Ticket Times: Lunch was steady. We were close to full before noon. I don't feel like we got much of a pop at all, but tables continued to come in. Kate said she wasn't feeling great so I hesitated to make cuts too early. I cut Clair close to 1:15pm. Gave Kate an Emergen-C and she snapped out of it. Had an order of gyoze get burnde by the kitchen but the table wasn't put off by having to wait for a new order to be made.
3 Staff members that stood out (why/how): Sayo beat the individual sales goal for lunch.
Joaquin had some hustle in his step today. He kept the floor looking nice. It seems obvious because of his youth it may be on us to help him develop his work ethic. That being said I've told him he needs to never not be in motion. I also gave him some extra things to do, like raising the blinds on the window at A2, A3 and A4 as well as making sure the tea lights are lit during the blue hour. I had to remind him to make sure the dishwashers are aware of the glass racks being full.
I watched Jason a bit tonight with his tables. He hustles but also is very personable. More so than I am comfortable with, but I feel the rapport he attempts to establish is an important example for newer servers to observe when it comes to welcoming new guests.
Any VIP's in? Moto came in towards the end of lunch.
Dinner: Moonshine owner again... I hope he doesn't get burned out on us! Jason's old Kitchen manager at The Boiling Pot at S10 who now works at the W. Kazu's roommate who works at Dojo. Several other familiar faces.
Comps & Void Detail: Kome bucks discount to Sayo for beating the sales goal. Thinkery 21 discount. FNF discount for Moto. Hair found a roll at dinner- guest was very level-headed. Gave them 20% off ticket. Tonight's smoking sashimi was priced at the Tsukiji Carpaccio rate. Corrected a misring for Camacho and Miho. SIN discount for Moonshine owner. SIN for Jason's friend at S10. SIN for Kazu's roommate.
R&M needs?:Patrick came by at the beginning of dinner and tried to make sense of the breaker situation. We looked over Daniel's notes. Without fully knowing everything that is connected and was running off the offending breaker, he couldn't determine exactly where the fault was. He did mention that the breaker box is too hot. We borrowed a fan from the kitchen and pointed it at the breaker box. He said he was concerned with the power loss to the entire building that happened during lunch yesterday and thought that the heat on the box was a likely cause. As far as the breaker that tripped up last night he said he'd be back to look over the fan he installed to pinpoint the problem. He mentioned coming back in the morning when the kitchen guys arrive but wasn't clear on the specific day.
86'd items/ need more? Chairs for the lobby. If we have a reservation in the party room and anything larger than another 5 top walk in, we are basically playing musical chairs. I thought we'd have to use some of the stools from outside.
Sunday, August 3, 2014
Sunday 8/03/14 PM recap
LY Dinner Sales:2903
Projected Sales:4712
TY Dinner Sales:4795
+/- :$83 over projected and up 65% from LY
Dinner Covers:178
Avg PPA:4795/178= 26.93
Weather:Warm and pleasant
Any Special events going on?:
Who worked?: Sayo, Kate, Joel, Clair, Camacho CL, Jason FR, Joaquin SA and Lina hosting
Flow of Business, Cuts and Ticket Times: Smooth sailing though calm seas. We were full and on wait at 7:15 and stayed on wait until 9pm. No long ticket times. Everyone was on their game for the most part. I cut Kate and Joel once we were off wait. Clair didn't like that she was 3rd cut. She always wants to get out of here ASAP.She got sat at B3 immediately after the cuts were made and gave it to Joel. That bugged me, so I made it a point to not cut her for at least another 30 minutes. We didn't have many tables come in though. I'm not sure where these guys are getting this immunity to being cut or cutting themselves but it seems on the border of insubordination. I will be mentioning it in pre-shift tomorrow.
3 Staff members that stood out (why/how):
Clair for the mentioned reason above.
Joaquin is definitely stepping up more. He was plenty early to work and got right to it. He and I talked a bit once he was cut. We discussed prioritizing duties at various times. I basically told him he should never stop moving. There is always something that needs to be done. I told him when we slow down for the night at the end of the shift and multiple tables are leaving he needs to get those tables bussed rather than reset immediately. If we have people leaving and no one coming in really, to keep the FOH nice, bussing should take priority over resetting s that existing tables aren't looking at leftover trash. He always seems receptive, but the proof is in his actions... we shall see.
I ran a contest: $10 kome bucks to whoever beat the sales goal. Camacho got it.
Any VIP's in? Kindo. John. Parker and Shannon/Sharon(?), got the name of one of our regulars... the guys that looks like he belongs on a hip cooking show: Star Long. He comes in with his family pretty frequently.
Comps& Void Detail:Kome bucks to Camacho. A couple buzztable edamames. Kate had a guest change their mind about a couple of Kome Sets.
R&M needs?:The handle on the water pitcher faucet broke off today. It goes back on but needs to be used very carefully. We had a breaker go out outside. Daniel has some notes on that. We wondered if that breaker affects the security cameras outside. Had to order ice at 7pm.
86'd items/ need more?
Sunday AM 8.3.14
LY Lunch Sales:$1053
Projected Sales:$1767
TY Lunch Sales: $1994
+/- : up 89% over LY and beat projected by $227
Lunch Covers:124
Avg PPA:$16.08
Weather: Warmer, but still pleasant
Any Special events going on?:none that I am aware of.
Who worked?: Clair, Kate, Joel, Alex CL. Lina FR, Joaquin SA, Ruthie Host
Flow of Business, Cuts and Ticket Times:
Interesting sort of day. Interesting sort of weekend, really. Just an interesting myriad of people that have come into the restaurant. We filled up around 12:45 but that was the only pop of the day we got. It cleared out around 1:30. I held on to everyone until after 2 just to see what would happen, if we would get a second pop, but it never came. So I cut down to Alex & Clair at 2:15 and then just Alex at 2:50. Flow of business was steady the last hour but cleared out 15 minute before close.
I got a new allergy question today. Sodium Nitrates. I googled it, and then Daniel and I looked on the Tonkotsu package and saw that it had it in it. But I have never heard of that one before. Maybe it's the new Gluten. Sodium Nitrates, for anyone wondering, is a preservative commonly used in curing meats or preserving foods for longer periods of time than originally intended. :)
Around 12:45 the power went out in the entire building. I quickly got a flashlight and went to the breaker box and flipped it back on. I text Patrick and he came out to look at it. He assured me it wasn't the new fan we just installed over the door. He felt the box and it was hot. he said it could have just overheated from too many things popping on at the same time. Keep an eye on it. We need to put a small fan back there to keep the breaker box from getting too hot. IF the power does go out again. Turn a few things off (lobby fan, some lights etc) and give it a minute before flipping the breaker back on. The reason the breaker flips is because there are metal panels inside the box. When they get too hot, they start to seperate and that is what triggers the breaker. If you try to flip it on too soon, the panels haven't had time to cool down and thus it will not work. Which is why we need the fan back there, to help circulate the air and more it around. Any questions?
3 Staff members that stood out (why/how):
-Joaquin stayed busy throughout his shift today. Glad to see
-Alex was very helpful to the staff
-Joel was watering tables in his downtime.
I had a great convo with Kate today too- She loves working the Mon-Thurs 3 on lunches and the busy-ness that comes with it, and she is very happy here. :)
Any VIP's in?
Comps& Void Detail:
Lime in Coconut (Chang Mind) Alex, 2 Tonkotsu Ramen (void-Gst Chng Mnd) Kate, Makani Comps, Sushi Comps
There is a check from 7/30 hanging out on the terminals. Negi Toro and something else. I don't know who rang it in but whoever did please close it out. This comp now is being brought into August, when it was committed in July. MANAGERS: please be sure all checks are closed out at the end of your shift.
R&M needs?:
I emailed Danielle with Ed Don. We only have 2 boxes of napkins left. I will have words with her if we do not get the napkins in before Tuesday.
86'd items/ need more?
Projected Sales:$1767
TY Lunch Sales: $1994
+/- : up 89% over LY and beat projected by $227
Lunch Covers:124
Avg PPA:$16.08
Weather: Warmer, but still pleasant
Any Special events going on?:none that I am aware of.
Who worked?: Clair, Kate, Joel, Alex CL. Lina FR, Joaquin SA, Ruthie Host
Flow of Business, Cuts and Ticket Times:
Interesting sort of day. Interesting sort of weekend, really. Just an interesting myriad of people that have come into the restaurant. We filled up around 12:45 but that was the only pop of the day we got. It cleared out around 1:30. I held on to everyone until after 2 just to see what would happen, if we would get a second pop, but it never came. So I cut down to Alex & Clair at 2:15 and then just Alex at 2:50. Flow of business was steady the last hour but cleared out 15 minute before close.
I got a new allergy question today. Sodium Nitrates. I googled it, and then Daniel and I looked on the Tonkotsu package and saw that it had it in it. But I have never heard of that one before. Maybe it's the new Gluten. Sodium Nitrates, for anyone wondering, is a preservative commonly used in curing meats or preserving foods for longer periods of time than originally intended. :)
Around 12:45 the power went out in the entire building. I quickly got a flashlight and went to the breaker box and flipped it back on. I text Patrick and he came out to look at it. He assured me it wasn't the new fan we just installed over the door. He felt the box and it was hot. he said it could have just overheated from too many things popping on at the same time. Keep an eye on it. We need to put a small fan back there to keep the breaker box from getting too hot. IF the power does go out again. Turn a few things off (lobby fan, some lights etc) and give it a minute before flipping the breaker back on. The reason the breaker flips is because there are metal panels inside the box. When they get too hot, they start to seperate and that is what triggers the breaker. If you try to flip it on too soon, the panels haven't had time to cool down and thus it will not work. Which is why we need the fan back there, to help circulate the air and more it around. Any questions?
3 Staff members that stood out (why/how):
-Joaquin stayed busy throughout his shift today. Glad to see
-Alex was very helpful to the staff
-Joel was watering tables in his downtime.
I had a great convo with Kate today too- She loves working the Mon-Thurs 3 on lunches and the busy-ness that comes with it, and she is very happy here. :)
Any VIP's in?
Comps& Void Detail:
Lime in Coconut (Chang Mind) Alex, 2 Tonkotsu Ramen (void-Gst Chng Mnd) Kate, Makani Comps, Sushi Comps
There is a check from 7/30 hanging out on the terminals. Negi Toro and something else. I don't know who rang it in but whoever did please close it out. This comp now is being brought into August, when it was committed in July. MANAGERS: please be sure all checks are closed out at the end of your shift.
R&M needs?:
I emailed Danielle with Ed Don. We only have 2 boxes of napkins left. I will have words with her if we do not get the napkins in before Tuesday.
86'd items/ need more?
Saturday PM 8.2.14
LY Dinner Sales: $6996
Projected Sales: $7117
TY Dinner Sales:$7526
+/- : over LY by 8% and over Proj by $409
Dinner Covers: 286
Avg PPA: $26.31
For the day we finished 6% over LY and $118 over Proj
Weather: Beautiful and cool out. Low 80's
Any Special events going on?:
Who worked?: Alex, Joel, Johnny, Naoto, Dusten CL. Hiroe FR, Lina/Ruthie Host, Jason SA
Flow of Business, Cuts and Ticket Times:
What a bizarre night. There was a definite ebb and flow to the evening, like waves crashing on the shore. We went on a wait around 6:45. Then we were off the wait by 9. Then on a wait again at 9:30 then off by 10, then seriously full and one in one out throughout the last hour of service. The last hour of service I told everyone to be on it and finish strong. We were all tired, it was a busy, and long night. There were a few mistakes that occured during that last hour- I ran a roll to the wrong table, Hiroe ran a Chazuke to the wrong table (Kayo is aware of both of these as they were both run to her table when she never ordered it) and then Joel decided to cut himself. No, not like, ouch I'm cut. Like, "hey Joel you're cut" . But I never said "hey Joel you're cut" I said "Hey Joel did you greet A5?" and he said, "No I gave it to Naoto" to which I said "Oh, so you basically cut yourself" and well...it went on from there. So I told him okay, you're cut. Alex you're cut (it was 10:30pm at this time) and we were still 96% full. In between all of that, A1 got sat and sat there for 6 minutes without being greeted (as far as I could tell). Naoto got over to them, and also greeted A2 that had also just been sat. It was 11 minutes in on A1 and I still didn't see drinks down on the table so I immediately brought 2 waters over, and apologized to them for the lapse in time. Throughout the remainder of their meal I checked in on them and they had an enjoyable meal. At the end of the shift I talked to Joel about what he did and why it was bad. He works tomorrow morning, at which point I will give him his punishment...deep clean the mens bathroom. Baseboards. Behind the toilet. Scrub the walls.
In other news, last night Lindsey was cocktailing and David & Adam (two total strangers) were closing out at the same exact time with the same exact looking Bank of America Credit card. She then handed Adam David's card and David Adam's card, and called it a day. David (or Adam) went on to eat dinner and split his check with his dinner date. Adam (or was it David) also did the same, however his date paid for him (nice!). Long story short, They went home with each others cards without noticing until today. They both came in at 6:30 to do the swap. I gave them both $50 gift cards for the issue. Luckily they were both cool about it. However, because this switcheroo happened during cocktail hour and dinner was affected I had to refund $67 to Adam since David paid with his card and it should have been Davids card that incurred the charge. Still with me?
They both left happy and relieved the ordeal was over.
3 Staff members that stood out (why/how):
Joel, as stated above
Lindsey as stated Above
I had to remind Jason what "guest first' means as far as the guests having the right of way when walking. I saw him cut off a few guests tonight. Mostly in that 10 o'clock dreary hour.
Any VIP's in?
Kayo and her friends visiting
Comps& Void Detail:
Owner Comp for Kayo. Voided a seaweed salad not made. Comp'd a Jules Taylor bottle that a table didn't like (they said it tasted spoiled or fizzy), Voided a bottle of alberino that we couldn't sell because it wasn't cold. Voided an age dashi (Alex) misring. Buzztable edamames
R&M needs?:
Patrick will be here tomorrow at 9 to install the air curtain. I'll let him in.
86'd items/ need more?
I will order Printer Paper on Monday (for server printer)
Saturday, August 2, 2014
Saturday AM 8.2.14
LY Lunch Sales:$2184
Projected Sales:$2504
TY Lunch Sales:$2213
+/- :short $291 from projected sales, up $29 from LY lunch and up 1%
Lunch Covers:139
Avg PPA:
Weather:muggy, overcast
Any Special events going on?:none that I am aware of
Who worked?:Kate, Alex, Lindsey, Clair, Joaquin (SA), Kaori (FR), Ruthy (H)
Flow of Business, Cuts and Ticket Times:
Clair came into the office and asked if there were any parties this morning because she has friends from out of town coming in. I told her no and that was the end of our conversation but she was insinuating she wanted to put them in the party room, I told her to let me know. Fast forward, lunch started out slow, we took a while to get some tables in. Party room was empty. I look up from the server station and 8 people were sitting in a combined B6, 7 & 8. I went to Clair and she said that was her friends she was talking about. Mind you, the restaurant is only 1/2 full and party room is empty with no potential parties. I told her she made it apparent that she wanted to give her friends the party room, not her section and she said she was sorry if she was unclear. Frustrated, I explained it isn't OK to do this. If we have the accommodating space then we will use it. It would be a different issue if the party room was in use, but it wasn't. I told her it wouldn't be fair if everyone had their own friends come in large groups and take up their own sections to get tips etc. unacceptable and snakey.
Today was overall pretty mellow, we almost filled up but never did, but we had a steady flow of tables. I cut to 3 at 1:30, 2 at 2 and 1 at 2:30. I was nervous we were going to get some last minute tables but we never did so thats good
3 Staff members that stood out (why/how):
-Joaquin was good at prebussing today, when each table left the only things left on their tables were water glasses and thats it...Although he ordered a lot of food today he left
-Lindsey is a very thorough closer
-Ruthy is doing well
Any VIP's in?
the wizzard, had a 35 minute hyashi chuka
Comps& Void Detail:
R&M needs?:
86'd items/ need more?
*more Daruma cards
Projected Sales:$2504
TY Lunch Sales:$2213
+/- :short $291 from projected sales, up $29 from LY lunch and up 1%
Lunch Covers:139
Avg PPA:
Weather:muggy, overcast
Any Special events going on?:none that I am aware of
Who worked?:Kate, Alex, Lindsey, Clair, Joaquin (SA), Kaori (FR), Ruthy (H)
Flow of Business, Cuts and Ticket Times:
Clair came into the office and asked if there were any parties this morning because she has friends from out of town coming in. I told her no and that was the end of our conversation but she was insinuating she wanted to put them in the party room, I told her to let me know. Fast forward, lunch started out slow, we took a while to get some tables in. Party room was empty. I look up from the server station and 8 people were sitting in a combined B6, 7 & 8. I went to Clair and she said that was her friends she was talking about. Mind you, the restaurant is only 1/2 full and party room is empty with no potential parties. I told her she made it apparent that she wanted to give her friends the party room, not her section and she said she was sorry if she was unclear. Frustrated, I explained it isn't OK to do this. If we have the accommodating space then we will use it. It would be a different issue if the party room was in use, but it wasn't. I told her it wouldn't be fair if everyone had their own friends come in large groups and take up their own sections to get tips etc. unacceptable and snakey.
Today was overall pretty mellow, we almost filled up but never did, but we had a steady flow of tables. I cut to 3 at 1:30, 2 at 2 and 1 at 2:30. I was nervous we were going to get some last minute tables but we never did so thats good
3 Staff members that stood out (why/how):
-Joaquin was good at prebussing today, when each table left the only things left on their tables were water glasses and thats it...Although he ordered a lot of food today he left
-Lindsey is a very thorough closer
-Ruthy is doing well
Any VIP's in?
the wizzard, had a 35 minute hyashi chuka
Comps& Void Detail:
R&M needs?:
86'd items/ need more?
*more Daruma cards
Friday PM 8.01.14
LY Dinner Sales:$6114
Projected Sales:$6969
TY Dinner Sales:$6335
+/- :-$634 short of projections, but 4% and $221 up from LY. -3% overall from the whole day LY
Dinner Covers:210
Avg PPA:$30.16
Weather:Hot but turned into a cool evening
Any Special events going on?:None that I am aware of
Who worked?:Clair, Joel, Jason, Sayo, Dusten, Ruthy (H), Lina (H), Jason, (SA), Kaori (FR)
Flow of Business, Cuts and Ticket Times:
The night started out with a 12 top reservation at 7pm. By 7:15 only 5 were there and kept asking to be seated since everyone was stuck in traffic. I explained to them how our policy works and how we can only sit complete parties over the next 30 minutes they came to inform the host how their party has changed in size about 5 different times. First it dropped to 6, then up to 8, the for sure only 7, and finally 10 and counting. This party really just wanted me to stop time for them, or have never made a reservation before. When they told us it was for sure 7 we blocked A4 and A7 and were about to sit them until they told us there was more, 10, and wanted to be sat now (wtf). 7 and 10 is a huge difference when dealing with the dining room and being short on chairs to begin with. It was very frustrating because they had no idea what was going on, and this made our wait time higher because we didn't even know what tables to really be holding for these people. This is probably my first experience dealing with customers like this and so oblivious to restaurant dining norms and etiquette after an hour of trying to figure them out I felt like I had no idea what to do....so thanks for being in the office Elizabeth :) I'm sure I would have figured it out fine, or now I know how to handle this situation in the future. All I knew was after being an hour late we can't keep the reservation anymore- but the fact that they had no idea how many people were coming was tricky trying to decide on a section to house them in and how to do that.. After that there was a small confusion with a customer thinking we were skipping him on the list and got super sassy in the lobby but I explained him how it works and even if he didn't understand it he stopped yelling. I got talking with him after and he was a nice guy, just a little awkward, and LOVED his meal when he was finished.
Clair was a little irked about loosing a 12 top from the party room but I had to explain, even if there wasn't a party after it, Kome policy states that if they are incomplete 15 minutes after the reservation we can't uphold it. Which is why we have designated time slots and not just a free for all... she wore her heart on her sleeve but ended up being able to shake it off but I still bought her meal.
Anyways, besides that, overall it was a good shift. went 3 on at 9:30 1 on at 10:40. pretty slow towards the end
3 Staff members that stood out (why/how):
-sayo is doing a good job working these busy shifts and staying on top of all her tables
-ruthy and lina worked well together to try and solve all the dining room issues
-Kaori needs to slow down more (I already talked to her) she said she accidentally spilled a little topochico when she was putting down a plate
Any VIP's in?
Krystin+9
Comps& Void Detail:
buzz table edamame
lost ticket maguruo sashimi
sunshine comp. ran to wrong table, had to remake
R&M needs?:
86'd items/ need more?
Friday, August 1, 2014
Friday AM 8.1.14
LY Lunch Sales: $2418
Projected Sales:$2263
TY Lunch Sales:$1939
+/- : down 20% and short $324 prj. :-/
Lunch Covers:127
Avg PPA:$15.27
Weather:So unseasonably cool. 80's? Very nice out
Any Special events going on?:
Who worked?: Joel, Clair, Johnny, Lynn CL. Lina SA, Hiroe FR, Sarah Host
Flow of Business, Cuts and Ticket Times:
Pretty good, steady business today. Went on a wait around 12:45 and stayed busy until 1:30. I cut Clair at 1pm because she had 3 new tables, and B1 and B2 were about to leave, and Lynn didn't have much going on at sushi bar. That was the strange thing, we went on a wait because no one wanted to sit at sushi bar. Sarah offered that too, but everyone wanted a table.
The only major hiccup we had today was some 30 minute ticket times on teishoku's and some 20-25 minute gyoza and shrimp temps. Hiroe ran a Yasai Teishoku to the wrong table too, which resulted in the back up Domino effect. Comp'd the Veggie Temp Teishoku for A6 (the one Hiroe Mis-ran) and then a few other things here and there for long tickets. A shrimp temp for A1, that they ended up walking out on. Had one girl pack up her chicken katsu because it took 30 minutes and she had to get back to work. She was really understanding, as most people were today, which was a nice change of pace.
3 Staff members that stood out (why/how):
Clair was really helpful after she was cut- helped restock glassware and was helpful with the rest of the staff that were busy
Sarah is slowly improving. I saw a slight improvement in her today, so hopefully that means she is getting some confidence back
Lina was busting her ass as SA today. Rock star. Dang...
Any VIP's in?
Regulars Mark & Melissa, Moto, and that Global Catch Director guy.
Comps& Void Detail:
The ones mentioned above for the long ticket times. Other than that, Marco from Daruma was here for an Emp Day off Comp, and the regular Makinai comps
R&M needs?:
Got the new office chair in, yeay!
86'd items/ need more?
Fully stocked and ready for the weekend.
Projected Sales:$2263
TY Lunch Sales:$1939
+/- : down 20% and short $324 prj. :-/
Lunch Covers:127
Avg PPA:$15.27
Weather:So unseasonably cool. 80's? Very nice out
Any Special events going on?:
Who worked?: Joel, Clair, Johnny, Lynn CL. Lina SA, Hiroe FR, Sarah Host
Flow of Business, Cuts and Ticket Times:
Pretty good, steady business today. Went on a wait around 12:45 and stayed busy until 1:30. I cut Clair at 1pm because she had 3 new tables, and B1 and B2 were about to leave, and Lynn didn't have much going on at sushi bar. That was the strange thing, we went on a wait because no one wanted to sit at sushi bar. Sarah offered that too, but everyone wanted a table.
The only major hiccup we had today was some 30 minute ticket times on teishoku's and some 20-25 minute gyoza and shrimp temps. Hiroe ran a Yasai Teishoku to the wrong table too, which resulted in the back up Domino effect. Comp'd the Veggie Temp Teishoku for A6 (the one Hiroe Mis-ran) and then a few other things here and there for long tickets. A shrimp temp for A1, that they ended up walking out on. Had one girl pack up her chicken katsu because it took 30 minutes and she had to get back to work. She was really understanding, as most people were today, which was a nice change of pace.
3 Staff members that stood out (why/how):
Clair was really helpful after she was cut- helped restock glassware and was helpful with the rest of the staff that were busy
Sarah is slowly improving. I saw a slight improvement in her today, so hopefully that means she is getting some confidence back
Lina was busting her ass as SA today. Rock star. Dang...
Any VIP's in?
Regulars Mark & Melissa, Moto, and that Global Catch Director guy.
Comps& Void Detail:
The ones mentioned above for the long ticket times. Other than that, Marco from Daruma was here for an Emp Day off Comp, and the regular Makinai comps
R&M needs?:
Got the new office chair in, yeay!
86'd items/ need more?
Fully stocked and ready for the weekend.
Thursday, July 31, 2014
Thursday PM 7.31.14
LY Dinner Sales:$4905
Projected Sales:$5248
TY Dinner Sales:$3498
+/- : -$1750 down from projections, -$1407 and -29% down from LY. -18% down from the whole day LY
Dinner Covers:124 (like a lunch!!)
Avg PPA:$28.20 PPA
Weather:hot
Any Special events going on?:None
Who worked?: Sayo, Joel, Dusten, Stephanie, Naoto, Lina (H), Sarah (H), Jason (SA), Hiroe (FR)
Flow of Business, Cuts and Ticket Times:
Today was painfully slow, We never filled up and never went on wait the entire night. I don't think I have ever worked a night this slow. I cut to 3 at 8 and I thought we might get a pop but we never did.
I explained to Sarah multiple times to be louder and more confident when working the host stand. When her and Lina were together she just sank back and let Lina run the show. I cut Lina at 7:45 and told Sarah she needs to take control like Lina does. She was a little better but I will give her a final write up the next time I work with her....it will coincide with the probational training action plan she is already on.
It might have been so slow due to it being the end of the month, Lina pointed out that today was the due date for her college tuition, so maybe people needed to save money
3 Staff members that stood out (why/how):
Sayo has been doing a great job managing her tables and hitting her selling points
Everyone was productive on down time today making sure things were stocked and organized
Any VIP's in?
Comps& Void Detail:
F&F to joel's friend
Misring HH sake to hot sake
tax exempt for one customer with some special government papers...
void Madai changed mind
R&M needs?:
86'd items/ need more?
Thursday AM 7.31.14
LY Lunch Sales:$1734
Projected Sales: $1855
TY Lunch Sales: $1959
+/- : beat LY by 13% and over Projected $103
Lunch Covers:112
Avg PPA $17.49
Any Special events going on?:not that I know of
Who worked?: Sayo, Johnny, Lynn CL. Jason SA, Lina Host, Krysten SA
Flow of Business, Cuts and Ticket Times:
Started off good, had about 8 tables in by 11:30 when Lynn got here. I thought we were going to get a pop then but we didn't. It started to get a little busier around 12:40 but we weren't really full until 1:30, so I kept everyone on until 1:45 and then went down to just Lynn. The afternoon went smoothly. Had one group of 3 that were incomplete (first it was just a lady, then a man showed up an put up the fuss)- they pushed real hard saying they came all the way from East Austin (umm, it's that just, like, right over the bridge here?) and then they said they were in a hurry. Luckily their 3rd walked in as I kept smiling and telling them the same thing over and over again. Fhew!! They sat and I immediately took them waters and told Lynn they were in a hurry. As she greeted them she took their orders and their food was out in no time! Great work by everyone today. OH, and another chair broke
3 Staff members that stood out (why/how):
Johnny was super helpful at the beginning of the shift- helping Sayo get set up for service and being super alert of things (asked Sayo to clean up the ginger wasabi mess near the sushi bar, while he was doing something else to prep for open) And we got a lot of deliveries in so I needed things stocked and he was happy to do it.
Krystin did a good job food running today.
Lina- I'm gonna miss her. Handled those finicky incompletes with ease (I heard her address quite a few incomplete parties today and she does it so well)
Any VIP's in?
Comps& Void Detail:
Voided an iced tea for Lynn, gave B4 a FNF it was Kaila from Serendipity.
R&M needs?:
Tomorrow is August 1st, and you know what that means!? New Air Filter day.
86'd items/ need more?
New Chairs. Got only 1 case of Snow Maiden in but 2 more should come tomorrow to complete our order.
Projected Sales: $1855
TY Lunch Sales: $1959
+/- : beat LY by 13% and over Projected $103
Lunch Covers:112
Avg PPA $17.49
Any Special events going on?:not that I know of
Who worked?: Sayo, Johnny, Lynn CL. Jason SA, Lina Host, Krysten SA
Flow of Business, Cuts and Ticket Times:
Started off good, had about 8 tables in by 11:30 when Lynn got here. I thought we were going to get a pop then but we didn't. It started to get a little busier around 12:40 but we weren't really full until 1:30, so I kept everyone on until 1:45 and then went down to just Lynn. The afternoon went smoothly. Had one group of 3 that were incomplete (first it was just a lady, then a man showed up an put up the fuss)- they pushed real hard saying they came all the way from East Austin (umm, it's that just, like, right over the bridge here?) and then they said they were in a hurry. Luckily their 3rd walked in as I kept smiling and telling them the same thing over and over again. Fhew!! They sat and I immediately took them waters and told Lynn they were in a hurry. As she greeted them she took their orders and their food was out in no time! Great work by everyone today. OH, and another chair broke
3 Staff members that stood out (why/how):
Johnny was super helpful at the beginning of the shift- helping Sayo get set up for service and being super alert of things (asked Sayo to clean up the ginger wasabi mess near the sushi bar, while he was doing something else to prep for open) And we got a lot of deliveries in so I needed things stocked and he was happy to do it.
Krystin did a good job food running today.
Lina- I'm gonna miss her. Handled those finicky incompletes with ease (I heard her address quite a few incomplete parties today and she does it so well)
Any VIP's in?
Comps& Void Detail:
Voided an iced tea for Lynn, gave B4 a FNF it was Kaila from Serendipity.
R&M needs?:
Tomorrow is August 1st, and you know what that means!? New Air Filter day.
86'd items/ need more?
New Chairs. Got only 1 case of Snow Maiden in but 2 more should come tomorrow to complete our order.
Wednesday, July 30, 2014
Wednesday AM&PM 7.30.14
LY Lunch Sales$1890.50
Projected Sales:$1949
TY Lunch Sales:$1899
+/- : -$50 short of projections, $8.50 and 0% up from LY lunch
Lunch Covers:114
Avg PPA (Sales/Covers=PPA)= (1899/114)=$16.66 PPA
LY Dinner Sales:$3392.4
Projected Sales:$4138
TY Dinner Sales:$5121
+/- :$938 over projections, $1728 and 51% better than LY dinner and overall 33% better all day than LY
Lunch Covers:183
Avg PPA (Sales/Covers=PPA)=(5121/183)=$27.98 PPA
Weather:hot
Any Special events going on?:None that I am aware of
Who worked?:
AM:10
Alex, Sayo, Kate, Lynn, Ruthy (H), Hiroe (FR), Lina (SA)
PM:
Alex, Lindsey, Miho, Naoto, Jason, Ruthy (H), Kaori (FR), Joaquin (SA)
Flow of Business, Cuts and Ticket Times:
AM:
This morning started out good. The bento boxes are a huge success, we sold out by 12:30. I cut Alex at 12:30, Sayo at 1 and kate at 1:15. We never got a crazy pop but it was steady.
Had a long ticket time for karaage. It was for a customer but, from my understanding, the kitchen thought it was an employee meal, or got confused with employee meal tickets. I'll make sure there is constant communication between the kitchen and FOH.
On a side note I took a catering order and was trying to put in the tip for the sushi bar ($10) and it wont let me.. the receipt is on the desk
PM:
tonight started off really slow. It took until 7:45/8 to fill up and get on wait. Once we were on wait we had a steady flow of business. I went 3 on at 9pm. I recieved a lot of snowpierce cards today along with a lot of thinkery cards also. I also had another winner for Hitachino! They were so excited.
3 Staff members that stood out (why/how):
-Lina was very focused today as SA
-Kaori had a problem today being to fast. She accidentaly spilled a piece of escolar on someone's pants. She felt bad and said she knows she needs to slow down sometimes. The guest wasnt mad at all but Daniel had to make the piece again which is time consuming.
-Ruthy was moving very quick and efficiently today.
Any VIP's in?
Comps& Void Detail:
Take ran a carpaccico and smoking sahimi contest. Naoto, Lindsey, Alex and Jason all won a tsujuki carpaccio or smoking sashimi
20% snowpierce
20% thinkery
R&M needs?:
86'd items/ need more?
**china markers
**sake glasses
Projected Sales:$1949
TY Lunch Sales:$1899
+/- : -$50 short of projections, $8.50 and 0% up from LY lunch
Lunch Covers:114
Avg PPA (Sales/Covers=PPA)= (1899/114)=$16.66 PPA
LY Dinner Sales:$3392.4
Projected Sales:$4138
TY Dinner Sales:$5121
+/- :$938 over projections, $1728 and 51% better than LY dinner and overall 33% better all day than LY
Lunch Covers:183
Avg PPA (Sales/Covers=PPA)=(5121/183)=$27.98 PPA
Weather:hot
Any Special events going on?:None that I am aware of
Who worked?:
AM:10
Alex, Sayo, Kate, Lynn, Ruthy (H), Hiroe (FR), Lina (SA)
PM:
Alex, Lindsey, Miho, Naoto, Jason, Ruthy (H), Kaori (FR), Joaquin (SA)
Flow of Business, Cuts and Ticket Times:
AM:
This morning started out good. The bento boxes are a huge success, we sold out by 12:30. I cut Alex at 12:30, Sayo at 1 and kate at 1:15. We never got a crazy pop but it was steady.
Had a long ticket time for karaage. It was for a customer but, from my understanding, the kitchen thought it was an employee meal, or got confused with employee meal tickets. I'll make sure there is constant communication between the kitchen and FOH.
On a side note I took a catering order and was trying to put in the tip for the sushi bar ($10) and it wont let me.. the receipt is on the desk
PM:
tonight started off really slow. It took until 7:45/8 to fill up and get on wait. Once we were on wait we had a steady flow of business. I went 3 on at 9pm. I recieved a lot of snowpierce cards today along with a lot of thinkery cards also. I also had another winner for Hitachino! They were so excited.
3 Staff members that stood out (why/how):
-Lina was very focused today as SA
-Kaori had a problem today being to fast. She accidentaly spilled a piece of escolar on someone's pants. She felt bad and said she knows she needs to slow down sometimes. The guest wasnt mad at all but Daniel had to make the piece again which is time consuming.
-Ruthy was moving very quick and efficiently today.
Any VIP's in?
Comps& Void Detail:
Take ran a carpaccico and smoking sahimi contest. Naoto, Lindsey, Alex and Jason all won a tsujuki carpaccio or smoking sashimi
20% snowpierce
20% thinkery
R&M needs?:
86'd items/ need more?
**china markers
**sake glasses
Tuesday, July 29, 2014
Tuesday AM&PM 7.29.14
LY Lunch Sales:$1575
Projected Sales:$1432
TY Lunch Sales:$2081
+/- : $649 over projections, $506 and 32% over LY lunch
Lunch Covers:135
Avg PPA (Sales/Covers=PPA)= (2081/135)=$15.41 PPA
LY Dinner Sales:$2939
Projected Sales:$3585
TY Dinner Sales:$4247
+/- :$662 over projections, $1308 and 45% over LY dinner. 40% up from LY all day. Yay unagi
Dinner Covers:197
Avg PPA (Sales/Covers=PPA)= (4247/197)=$21.55 PPA
Weather: really hot
Any Special events going on?: Do you no sushi ( Unagi day) Doyou no ushi
Who worked?:
AM:
Krystin, Lindsey, Johnny, Kate, Joaquin (SA), Jason (FR), Sarah (H)
PM:
Krystin, Lindsey, Clair, Jason, Alex, Joaquin (SA), Sarah (H), Kaori (FR)
Flow of Business, Cuts and Ticket Times:
AM:
This morning started out strong for a Tuesday. We were full and on wait by 12pm. I think a lot of people were here for the unagi! We sold 23 Una-ju at the 50% off discount, everyone loved it and it was a great turn out! Tonight should be good also with the eel box.We got off wait at 1pm to which I went 3 on then at 1:40 it looked like it was really slowing down so I went 1 on with Johnny. I think in the last 20 minutes Johnny must have gotten 7 or 8 tables up until close. He did a great job prioritizing and consolidating his steps and was in a great rhythm with all his tables. I only got him 2 waters and he handled the rest.
I also wanted to remind sushi bar ichiban to try and keep tickets in order, I know its hard when it gets busy because they might get out of order but today I had a 40 minute ticket and a 5 minute ticket come out at the same time.
PM:
Tonight started out good, we were on wait by 6:30pm but off at 8:45 which is when I went 3 on. It never had a crazy pop but we were steady the whole night. Longest waits were probably 40 minutes.
Sarah was having a lot of trouble tonight as Host. Not only was she not quoting accurate times, she didn't talk to anyone!!!!! When people came through the door she only held her fingers up for however many people she thought was in the party. I told her I need to hear her greeting people from anywhere in the dining room. I told her how this helps everyone know they might be getting sat so they can prepare.
Another issue i kept having with her was we had 9 different parties on wait. somehow we had 4 tables set and ready and 5 seats set and ready at sushi bar and she wasnt seating anyone! she just stood there and when i asked why shes not seating anyone she just said "oh" and then tried to sit people.
She would wait at the host stand when she buzzed people. If she had to buzz them repeated times she never went outside to call out their name...I told her if they don't answer after 2 calls to call their name out. She still didn't do this so I took the menus and found the 4 other parties waiting to be sat and walked them to their table. I don't get this at all it was very frustrating watching her work today. I repeatedly tried to help her or explain why we do things a certain way but it was just in one ear and out the other...
Other than that the night was steady, we had tables from 8:45 up until 10 but never went back on wait. 3 on rocked it out the remainder of the shift.
20 box eel
We received our first completed Hitachino stamp card! The woman was so funny, she was sooooooooo excited. I remember she can in a few weeks ago with her coworkers at B1 and they were all into getting the stamps! I talked to her for a while and since it was our first card I gave her the tote and beer pint. She was so happy since she said she collects pint glasses from around the world! She even took a picture and sent it to her coworkers bragging that she won! We talked from awhile and she said she comes here all the time with them and they love it here.
3 Staff members that stood out (why/how):
AM:
-Johnny did a great job remaining calm and efficient during the last tables he had wandering in. He also took his time to make sure his close was perfect.
-Jason did a good job FR I watched out for him naming every item he dropped and he nailed it. He just makes me a little nervous when holding 3 ramen, it looks like he might drop them! I told him if he doesn't feel comfortable yet, not to overload his tray and let the table know he will be back in 30 seconds with the other dish.
-It seems like something is bothering Kate, or she is just 100% checked out. She doesn't really talk to anyone anymore and is very quite
-Krystin was vocal about how she was feeling before she got too overwhelmed. She was the horseshoe and got triple sat. She kept it together saying when drinks she needed, but once another table freed up in her section she asked not to be sat until she felt caught up. She was all caught up in 5 minutes but it was nice hearing from her before it was too much for her to handle.
PM:
-Sarah-as stated above...
-Joaquin did good today. I walked around the dining room and showed him what to look out for when pre bussing tables and how to communicate that to the host stand. (checks dropped, no food, etc) he did a good job communicating and I think that helped him prioritize knowing how many people will be leaving soon
-Lindsey was the unagi queen the whole day! She really pushed those specials and sold a bunch! Practically every table she had she had to ask me to get the discount for them.
Any VIP's in?
Kayo and Abel for lunch, friends of Take who had the party room with their family, that one young guy who comes in almost everyday and sits at sushi bar and reads on his kindle, I should catch his name next time (tomorrow-ha)
Comps& Void Detail:
AM:
50% off all una-ju
owner comp for Take lunch, Kayo and Abel lunch
1/2 off gyoza for long ticket time 45 sushi lunch, 1/2 comped the appetizer
PM:
buzz table edamame
50% off box eel sushi
void 2 nigiri from Lindsey's makani dinner because sushi bar got slammed and she had to go
R&M needs?:
Our office chair broke :( Well its not 100% broken but the lever to make it stay up broke so now its so low all the way to the ground and I feel like a giant sitting in it
86'd items/ need more?
Projected Sales:$1432
TY Lunch Sales:$2081
+/- : $649 over projections, $506 and 32% over LY lunch
Lunch Covers:135
Avg PPA (Sales/Covers=PPA)= (2081/135)=$15.41 PPA
LY Dinner Sales:$2939
Projected Sales:$3585
TY Dinner Sales:$4247
+/- :$662 over projections, $1308 and 45% over LY dinner. 40% up from LY all day. Yay unagi
Dinner Covers:197
Avg PPA (Sales/Covers=PPA)= (4247/197)=$21.55 PPA
Weather: really hot
Any Special events going on?: Do you no sushi ( Unagi day) Doyou no ushi
Who worked?:
AM:
Krystin, Lindsey, Johnny, Kate, Joaquin (SA), Jason (FR), Sarah (H)
PM:
Krystin, Lindsey, Clair, Jason, Alex, Joaquin (SA), Sarah (H), Kaori (FR)
Flow of Business, Cuts and Ticket Times:
AM:
This morning started out strong for a Tuesday. We were full and on wait by 12pm. I think a lot of people were here for the unagi! We sold 23 Una-ju at the 50% off discount, everyone loved it and it was a great turn out! Tonight should be good also with the eel box.We got off wait at 1pm to which I went 3 on then at 1:40 it looked like it was really slowing down so I went 1 on with Johnny. I think in the last 20 minutes Johnny must have gotten 7 or 8 tables up until close. He did a great job prioritizing and consolidating his steps and was in a great rhythm with all his tables. I only got him 2 waters and he handled the rest.
I also wanted to remind sushi bar ichiban to try and keep tickets in order, I know its hard when it gets busy because they might get out of order but today I had a 40 minute ticket and a 5 minute ticket come out at the same time.
PM:
Tonight started out good, we were on wait by 6:30pm but off at 8:45 which is when I went 3 on. It never had a crazy pop but we were steady the whole night. Longest waits were probably 40 minutes.
Sarah was having a lot of trouble tonight as Host. Not only was she not quoting accurate times, she didn't talk to anyone!!!!! When people came through the door she only held her fingers up for however many people she thought was in the party. I told her I need to hear her greeting people from anywhere in the dining room. I told her how this helps everyone know they might be getting sat so they can prepare.
Another issue i kept having with her was we had 9 different parties on wait. somehow we had 4 tables set and ready and 5 seats set and ready at sushi bar and she wasnt seating anyone! she just stood there and when i asked why shes not seating anyone she just said "oh" and then tried to sit people.
She would wait at the host stand when she buzzed people. If she had to buzz them repeated times she never went outside to call out their name...I told her if they don't answer after 2 calls to call their name out. She still didn't do this so I took the menus and found the 4 other parties waiting to be sat and walked them to their table. I don't get this at all it was very frustrating watching her work today. I repeatedly tried to help her or explain why we do things a certain way but it was just in one ear and out the other...
Other than that the night was steady, we had tables from 8:45 up until 10 but never went back on wait. 3 on rocked it out the remainder of the shift.
20 box eel
We received our first completed Hitachino stamp card! The woman was so funny, she was sooooooooo excited. I remember she can in a few weeks ago with her coworkers at B1 and they were all into getting the stamps! I talked to her for a while and since it was our first card I gave her the tote and beer pint. She was so happy since she said she collects pint glasses from around the world! She even took a picture and sent it to her coworkers bragging that she won! We talked from awhile and she said she comes here all the time with them and they love it here.
3 Staff members that stood out (why/how):
AM:
-Johnny did a great job remaining calm and efficient during the last tables he had wandering in. He also took his time to make sure his close was perfect.
-Jason did a good job FR I watched out for him naming every item he dropped and he nailed it. He just makes me a little nervous when holding 3 ramen, it looks like he might drop them! I told him if he doesn't feel comfortable yet, not to overload his tray and let the table know he will be back in 30 seconds with the other dish.
-It seems like something is bothering Kate, or she is just 100% checked out. She doesn't really talk to anyone anymore and is very quite
-Krystin was vocal about how she was feeling before she got too overwhelmed. She was the horseshoe and got triple sat. She kept it together saying when drinks she needed, but once another table freed up in her section she asked not to be sat until she felt caught up. She was all caught up in 5 minutes but it was nice hearing from her before it was too much for her to handle.
PM:
-Sarah-as stated above...
-Joaquin did good today. I walked around the dining room and showed him what to look out for when pre bussing tables and how to communicate that to the host stand. (checks dropped, no food, etc) he did a good job communicating and I think that helped him prioritize knowing how many people will be leaving soon
-Lindsey was the unagi queen the whole day! She really pushed those specials and sold a bunch! Practically every table she had she had to ask me to get the discount for them.
Any VIP's in?
Kayo and Abel for lunch, friends of Take who had the party room with their family, that one young guy who comes in almost everyday and sits at sushi bar and reads on his kindle, I should catch his name next time (tomorrow-ha)
Comps& Void Detail:
AM:
50% off all una-ju
owner comp for Take lunch, Kayo and Abel lunch
1/2 off gyoza for long ticket time 45 sushi lunch, 1/2 comped the appetizer
PM:
buzz table edamame
50% off box eel sushi
void 2 nigiri from Lindsey's makani dinner because sushi bar got slammed and she had to go
R&M needs?:
Our office chair broke :( Well its not 100% broken but the lever to make it stay up broke so now its so low all the way to the ground and I feel like a giant sitting in it
86'd items/ need more?
Monday, July 28, 2014
Monday PM 7/28/14 recap
LY Dinner Sales: 2716
Projected Sales: 3814
TY Dinner Sales: 3595
+/- :down $219 from projected and up 32% over LY
Any Special events going on?:
Who worked?: Kate, Joel, Camacho, Miho, Stephanie CL, Kaori SA and Hiroe FR
Flow of Business, Cuts and Ticket Times: Painfully slow. Cut Joel at 8:30 and Camacho not long after. Stayed three on as we got a mild late pop and finally filled up. Cut Kate at 9:30 and Miho at 9:50pm. Had two 7 tops walk in. Both were looking for ramen and one of them left. It would be prudent to have anyone who ever answers any questions about the ramen we serve to make sure those asking know we serve it for lunch only. The party that left was from out of state and had come in because of the Thrillist write up. The second party almost left, but Stephanie wasn't about to let them go. They said the host they spoke with on the phone told them we did indeed serve ramen. I asked Lina about it and she says she never answered any ramen related questions tonight... so maybe they spoke with Ruthie during lunch.
3 Staff members that stood out (why/how):
-I didn't realize Kaori was SA'ing tonight. I must admit her energy made me nervous. Nothing out of wack and she never stopped moving, but it was also very slow and she seems a little unsure of herself. I know she works hard and will pick it up. I'd just keep a good eye on her.
-Camacho stayed on and helped a bit after he was cut and had tables lingering. We had a slight pop at 9pm. It wasn;t anything the remaining servers couldn't handle, but it was nice to have things stream-lined.
-Stephanie was eager to work. She kept pushing for cuts. Her section was certainly the slowest and I did my best to accommodate.
Any VIP's in? Katie Rose came in with her boyfriend, Dustin. His name is easy to remember.
Comps& Void Detail: One SIN discount for some Parkside folks.
R&M needs?: Ed replaced the blower motor with one that he found at Hamilton Electric Supply. The total job ended up being less than the Carrier brand motor would've cost alone and without the wait for shipment.
The Austin Beer Works is ringing up as $5 and is listed on the menu as $4.5. Also the Sake flight for the cheese pairing is $1 off.
86'd items/ need more?
Projected Sales: 3814
TY Dinner Sales: 3595
+/- :down $219 from projected and up 32% over LY
Any Special events going on?:
Who worked?: Kate, Joel, Camacho, Miho, Stephanie CL, Kaori SA and Hiroe FR
Flow of Business, Cuts and Ticket Times: Painfully slow. Cut Joel at 8:30 and Camacho not long after. Stayed three on as we got a mild late pop and finally filled up. Cut Kate at 9:30 and Miho at 9:50pm. Had two 7 tops walk in. Both were looking for ramen and one of them left. It would be prudent to have anyone who ever answers any questions about the ramen we serve to make sure those asking know we serve it for lunch only. The party that left was from out of state and had come in because of the Thrillist write up. The second party almost left, but Stephanie wasn't about to let them go. They said the host they spoke with on the phone told them we did indeed serve ramen. I asked Lina about it and she says she never answered any ramen related questions tonight... so maybe they spoke with Ruthie during lunch.
3 Staff members that stood out (why/how):
-I didn't realize Kaori was SA'ing tonight. I must admit her energy made me nervous. Nothing out of wack and she never stopped moving, but it was also very slow and she seems a little unsure of herself. I know she works hard and will pick it up. I'd just keep a good eye on her.
-Camacho stayed on and helped a bit after he was cut and had tables lingering. We had a slight pop at 9pm. It wasn;t anything the remaining servers couldn't handle, but it was nice to have things stream-lined.
-Stephanie was eager to work. She kept pushing for cuts. Her section was certainly the slowest and I did my best to accommodate.
Any VIP's in? Katie Rose came in with her boyfriend, Dustin. His name is easy to remember.
Comps& Void Detail: One SIN discount for some Parkside folks.
R&M needs?: Ed replaced the blower motor with one that he found at Hamilton Electric Supply. The total job ended up being less than the Carrier brand motor would've cost alone and without the wait for shipment.
The Austin Beer Works is ringing up as $5 and is listed on the menu as $4.5. Also the Sake flight for the cheese pairing is $1 off.
86'd items/ need more?
Monday 7/28/14 recap
LY Lunch Sales:1673
Projected Sales:1724
TY Lunch Sales: 1932
+/- :$208 over projected and up 15% from LY
Weather: Hot getting hotter.
Any Special events going on?:
Who worked?: Joel, Camacho, Clair CL, Sarah FR, Ruthie Host and Lina SA
Flow of Business, Cuts and Ticket Times: Nice steady lunch. We never went on wait but we filled up a few times. I'd like to think we never went on wait because we were turning tables quickly. Bento boxes are proving to be very popular. I saw several go out. Both Camacho and Joel are doubles and we stayed pretty busy until the end so I didn't cut them until 1:45pm. Had a customer take issue with he seating policy. He asked Ruthie to speak to a manager... as if we'd give him any other answer (mwahaha!). Anyways I carefully explained the rationale behind the policy (small dining area, lunch folks have limited time to eat, we fill up frequently and quickly etc) and thankfully he accepted that he is no more special than any one of our other valued customers. It was also nice because we filled up again around the same time as his party was seated, illustrating my points to him.
The last couple of times I've ordered ramen the noodles have been overcooked. I haven't received any complaints from customers, but I asked Kaylynn (sp?) about her Spicy Tonkotsu and she said the same thing. Her's probably sat for a few minutes longer than mine before she got to eat it, but I picked mine up from the kitchen myself.
3 Staff members that stood out (why/how): Lina was fast on the floor and got the tables re-set quickly. Joel and Clair both sold several bento boxes.
Any VIP's in? Ish came in for lunch and Take's friend Chill also. I saw a few other familiar lunch faces, but don't know names.
Comps& Void Detail: Alone Together (Clair) misring. Comped a shrimp tempura for B4 due long ticket time. Clair sent that back first, with the "AS APP" specified, yet somehow they recieved all of their other kitchen food first and B3 (that ordered after) received their fried kitchen items before B4. It wasn't an obscene amount of time on the ticket but it was over 25 minutes. Kitchen was pretty busy today. Camacho misrang an iced coffee. SIN discount for Chill and a FNF for Ish.
R&M needs?:Our dining room was 80 degrees by noon. Ed is here working on it now (as of 3:30pm). He says the blower motor needs to be replaced. Can't get his supplier on the phone so he's gonna just run up there and hope they have the part. He is having trouble with his vehicle and that has put him behind schedule. Update (4pm) it isn't sounding good. Ed may have to order the motor from Carrier directly and that could take quite a while to ship. He is trying to source a comparable motor locally. He's giving us an 80% chance of success with that plan.
86'd items/ need more?
Projected Sales:1724
TY Lunch Sales: 1932
+/- :$208 over projected and up 15% from LY
Weather: Hot getting hotter.
Any Special events going on?:
Who worked?: Joel, Camacho, Clair CL, Sarah FR, Ruthie Host and Lina SA
Flow of Business, Cuts and Ticket Times: Nice steady lunch. We never went on wait but we filled up a few times. I'd like to think we never went on wait because we were turning tables quickly. Bento boxes are proving to be very popular. I saw several go out. Both Camacho and Joel are doubles and we stayed pretty busy until the end so I didn't cut them until 1:45pm. Had a customer take issue with he seating policy. He asked Ruthie to speak to a manager... as if we'd give him any other answer (mwahaha!). Anyways I carefully explained the rationale behind the policy (small dining area, lunch folks have limited time to eat, we fill up frequently and quickly etc) and thankfully he accepted that he is no more special than any one of our other valued customers. It was also nice because we filled up again around the same time as his party was seated, illustrating my points to him.
The last couple of times I've ordered ramen the noodles have been overcooked. I haven't received any complaints from customers, but I asked Kaylynn (sp?) about her Spicy Tonkotsu and she said the same thing. Her's probably sat for a few minutes longer than mine before she got to eat it, but I picked mine up from the kitchen myself.
3 Staff members that stood out (why/how): Lina was fast on the floor and got the tables re-set quickly. Joel and Clair both sold several bento boxes.
Any VIP's in? Ish came in for lunch and Take's friend Chill also. I saw a few other familiar lunch faces, but don't know names.
Comps& Void Detail: Alone Together (Clair) misring. Comped a shrimp tempura for B4 due long ticket time. Clair sent that back first, with the "AS APP" specified, yet somehow they recieved all of their other kitchen food first and B3 (that ordered after) received their fried kitchen items before B4. It wasn't an obscene amount of time on the ticket but it was over 25 minutes. Kitchen was pretty busy today. Camacho misrang an iced coffee. SIN discount for Chill and a FNF for Ish.
R&M needs?:Our dining room was 80 degrees by noon. Ed is here working on it now (as of 3:30pm). He says the blower motor needs to be replaced. Can't get his supplier on the phone so he's gonna just run up there and hope they have the part. He is having trouble with his vehicle and that has put him behind schedule. Update (4pm) it isn't sounding good. Ed may have to order the motor from Carrier directly and that could take quite a while to ship. He is trying to source a comparable motor locally. He's giving us an 80% chance of success with that plan.
86'd items/ need more?
Sunday, July 27, 2014
Sunday 7/27/14 Recap
LY Dinner Sales: 3189
Projected Sales:4360
TY Dinner Sales:4675
+/- : $315 over projected and up 47%
Avg PPA (Sales/Covers=PPA)I'm still not sure how to get these cover figures. Maybe Elizabeth can go over this with me tomorrow please?
Weather: Oppressive. Summer. Heat.
Any Special events going on?:?
Who worked?:Sayo, Joel, Clair, Krystin, and Stephanie CL. Hiroe FR and Jason SA.
Flow of Business, Cuts and Ticket Times: Steady Sunday. We were full and on wait by 7pm. Off wait by 8:45. I cut Clair then, Joel at 9pm, Krytin at 9:30. We had a few large tables walk in. A 10 top in Joel's section. We had a reservation in the party room already. Another 6 top walked in and sat in the party room later.
3 Staff members that stood out (why/how):
Jason was back in full force today. He came out of the party room with a full tray of bussed items in each hand. Still not sure how he did that. Krystin received very high praise from a table tonight ("best service they've ever had anywhere") and kept it together with a larger section as others were cut. Stephanie was much improved from the last time I worked with her. Seems she got some good rest.
Any VIP's in? Kindo-San and John (separately). Other familiar faces. The owner of Thai of the Town came in and sat at the sushi bar. He left Stephanie a $2 tip on a $49.25 ticket. She was very upset by this. I gave her the option of taking the tip, or subtracting his ticket (minus sales tax) from her department total. She chose the latter. I didn't think it was fair for her to pay out of her pocket to wait on him. Stephanie mentioned despite being high maintenance, he seemed happy with his meal and service and only seemed disappointed that Take wasn't working. She said he mentioned possibly sending Take an email. Kayo came in and I spoke with her about it. She approved Stephanie subtracting the ticket from her tip-out sales. Kayo and I discussed how to address the situation tactfully. Hopefully if there is an issue it will be addressed and resolved.
Comps& Void Detail:Voids, Albarino and Sapporo (Stephanie)- misring. Beignet (Sayo)- misring. 3 nigiri pieces (Joel) misring. Crunchy Dynamite (Stephanie)- Guest changed mind. 2 buzz table edamames and an owners comp for two topo chicos.
R&M needs?: Clock in server station needs new batteries... Is dead.
86'd items/ need more? We've run out of china markers two nights in a row. We may need to get more.
Sunday AM 7.27.14
LY Lunch Sales: $1172
Projected Sales:$1608
TY Lunch Sales:$1800
+/- : up 53% over LY and beat Proj by $192
Lunch Covers:117
Avg PPA: $15.38
Any Special events going on?: not that I know of
Who worked?: Krystin, Clair, Joel, Stephanie CL. Ruthie Host, Lina SA, Jason FR
Flow of Business, Cuts and Ticket Times:
Started off with a BANG. This is probably the 4th or 5th sunday in a row now that we've filled up by 12:15. It certainly was an interesting start to the shift. A woman came in right before we opened to tell us she had 13 people. So right before we opened we set up the back b's for 13. Then we opened. Sat a few 2 and 3 tops, then came to her and she said only 4 are here right now. We asked that she wait until the rest of her party gets here, and she said she was in a rush so just seat the 4 of them at any table. So I went and broke down the 13 top and we sat them at B7. We proceeded to fill up except for B6, B3, and B1. So when the other 5 of her group (now a total of 9, not 13) arrived she rushed to the host stand and told me where to seat them. I told her I would take care of it and make sure they were sitting an an appropriate sized table for their party. She was a very pushy, impatient woman, but backed down once I talked to her. We sat them at B1 because it was the only place to put the family of 5. I gave them the option of having 2 sit with the already sat 4 but they said they would sit where I put them. They ate and left without incident. :)
Then during all of that we had an 8-top walk in: 4 adults, 4 very tiny children. So we pushed A6-7 together for them. Then a 6 top walked in. It was a hectic first hour. But after that it died down, like a usual Sunday. No second late pop or anything. Cut Joel at 1:30, Clair at 2:15, and Krystin at 2:30, leaving Stephanie on for the last half hour. During that time only 3 tables came in. Stephanie didn't get a whole lot of tables today since she was sushi bar. She got about 1 full round and that was that.
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
Nothing much today really.
R&M needs?:
Patrick came in this morning to look at the air curtain. He will be back early next Sunday, around 9am to install it
86'd items/ need more?
I will be doing the Brown order on Sunday Afternoons from now on. I have placed the order and it will be here tomorrow.
Projected Sales:$1608
TY Lunch Sales:$1800
+/- : up 53% over LY and beat Proj by $192
Lunch Covers:117
Avg PPA: $15.38
Any Special events going on?: not that I know of
Who worked?: Krystin, Clair, Joel, Stephanie CL. Ruthie Host, Lina SA, Jason FR
Flow of Business, Cuts and Ticket Times:
Started off with a BANG. This is probably the 4th or 5th sunday in a row now that we've filled up by 12:15. It certainly was an interesting start to the shift. A woman came in right before we opened to tell us she had 13 people. So right before we opened we set up the back b's for 13. Then we opened. Sat a few 2 and 3 tops, then came to her and she said only 4 are here right now. We asked that she wait until the rest of her party gets here, and she said she was in a rush so just seat the 4 of them at any table. So I went and broke down the 13 top and we sat them at B7. We proceeded to fill up except for B6, B3, and B1. So when the other 5 of her group (now a total of 9, not 13) arrived she rushed to the host stand and told me where to seat them. I told her I would take care of it and make sure they were sitting an an appropriate sized table for their party. She was a very pushy, impatient woman, but backed down once I talked to her. We sat them at B1 because it was the only place to put the family of 5. I gave them the option of having 2 sit with the already sat 4 but they said they would sit where I put them. They ate and left without incident. :)
Then during all of that we had an 8-top walk in: 4 adults, 4 very tiny children. So we pushed A6-7 together for them. Then a 6 top walked in. It was a hectic first hour. But after that it died down, like a usual Sunday. No second late pop or anything. Cut Joel at 1:30, Clair at 2:15, and Krystin at 2:30, leaving Stephanie on for the last half hour. During that time only 3 tables came in. Stephanie didn't get a whole lot of tables today since she was sushi bar. She got about 1 full round and that was that.
3 Staff members that stood out (why/how):
- Lina SA'd and was on top of it. She was always staying busy and alert when tables were getting up
- Jason was food running today and I had a mini-conversation with him about 1- slowing down a bit, he came blazing through the service station and almost trampled Lina, who was carrying a full tray of dishes. 2- taking it down a notch in general- we know he wants to work hard and will work hard,but he needs to dial the intensity back a bit. 3-Full hands in and out. He was receptive to the feedback. I also spoke with him at the end of his shift
- Stephanie was really helpful when we first opened, despite the fact that she had no tables she ran waters to both Joel and Krystin's full sections and helped out until she got her first table, about 30 minute later.
Any VIP's in?
Comps& Void Detail:
Nothing much today really.
R&M needs?:
Patrick came in this morning to look at the air curtain. He will be back early next Sunday, around 9am to install it
86'd items/ need more?
I will be doing the Brown order on Sunday Afternoons from now on. I have placed the order and it will be here tomorrow.
Saturday PM 7.26.14
LY Dinner Sales: $6433
Projected Sales: $6994
TY Dinner Sales: $6987
+/- : beat LY by 8% and missed projected by $7!!
Dinner Covers: 231
Avg PPA (Sales/Covers=PPA) $30.25
Weather: Sunny, hot.
Who worked?: Camacho, Joel, Sayo, Alex, Dusten CL. Lina H, Krysten SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
We went on a wait around 6:30 and came off the wait around 10pm. The longest wait time was about 50 minutes and the shortest was about 20. We were steady and busy all night. It felt like the entire staff was dragging tonight. Not sure if it's the hot weather that is taking the wind out of everyone's sails, or what. Waters were constantly empty, tables were unkempt, and by the end of the night the service station looked the worst mess I've seen in a while.But it didn't seem like anyone was standing around though, either. I think a lot of it was having Krystin as a busser tonight. A lot of the servers were having to bus their own tables, because she just wasn't hitting the mark when it comes to being alert and ready for the next table to get up. We also had times when 4-5 tables would get up all at once, which made it hard for her. She struggled a lot tonight. But got through it. I think Lina would have been the better switch in this situation- shes fast and definitely not shy or timid, like Krystin can be. But she toughed it out and kept a positive attitude all night, despite all that.
Joel had a 22 minute Camembert temp that he wanted me to comp for A6. I told him that I wasn't going to comp it, it wasn't that long of a ticket for a fry item during the height of the night and especially because they had other food in front of them. He decided to pay for it after his shift as his Makani, so I gave him the discount on it. But I didn't feel it should have been comp'd to long ticket time since that wasn't the only item they were waiting for and it was a typical wait time for a fry item during peak hours.
We had this woman come in with her two kids. One was over 21 and one was under. She tried to order for both of them and when she asked if her daughter who was under age could have a drink, Lina came and got me. I explained to her that while it is TX law that allows minors to consume alcohol in the presence of their parents, it is at the discretion of the restaurant whether or not to allow that, and we do not allow it. Of course I didn't say it like that. But she got the point. I would like to add that to shift notes- so that everyone knows to not only card, but also we do not serve underage children even if they are with their parent.
To finish things off, right at the end of the night around 10:45, the computers went down! yea! Fun! It took me about 10 minutes but I finally got them back up and running. It was an internet problem or something got unplugged, I'm not sure. It was an unnecessary hiccup.
In addition to those computer glitches we had an issue earlier in the evening that Gretchen & Corey (two regulars) pointed out. The Katsuo Tataki was priced on the menu as $10 but in the comptuer as $12, and then Lindsey found that the topo chico was ringing in as $2 instead of $3. I don't know when all of this happened (price changing) but something screwy is going on. I took the "change prices" button off the supervisor screen so let's see if that helps. If you need to change a price for any reason you now have to do it through the back office computer.
3 Staff members that stood out (why/how):
Sayo- despite everyone being a little slow tonight, she seemed to hold her own. I rarely had to water her tables or take care of them. She did a great job tonight.
Krystin- needed to consolidate her tasks a little more and be on top of bussing. She was easily sidetracked with filling waters instead of the bus-wipe-set routine
Alex- busted into beast mode at one point and took out the trash that was overflowing, and then was helpful in getting ice as well.
Any VIP's in?Regulars Ed & curley haired wife. Regulars Gretchen and Corey.
Comps& Void Detail:
Buzztable edamames
Voided a hitachino & tomato spec because they ended up doing the pairing
Voided a yasai for Joel, he hit the wrong button
Voided a Kome Tamago, be we were 86 uncut tamago
Makani for Krystin, Alex
Sushi men/ BOH meals
R&M needs?:
86'd items/ need more?
Saturday, July 26, 2014
Saturday AM 7.26.14
LY Lunch Sales:$2283.30
Projected Sales:2407
TY Lunch Sales:$2714
+/- :$307 above projections, and 19% above LY lunch sales
Lunch Covers:176
Avg PPA (Sales/Covers=PPA) =(176/2714)=$15.42PPA
Any Special events going on?:Not that I am aware of
Who worked?:Krystin, Sofia, Clair, Lindsey, Ruthy (H), Joaquin (SA), Hiroe (FR)
Flow of Business, Cuts and Ticket Times:
Today started out pretty mellow, there wasn't the usual line of hungry people rushing the door right at 11. We had a nice, calm opening. Sushi bar ticket times and BOH were great. By 11:45 we were filled up and on a wait. There were a lot of families or bigger parties as usual. Waits lasted 20-30 minutes until they got sat. We got off wait at about 2:15 when I went 3 on. No pop later so I went 2 on at 2:30. There were no resos today but I was thankful enough to have a woman call to inform me that her and 12 people were coming in, hoping to get the party room. I explained we try not to exceed 12 people, due to health code regulations but one was a baby and 5 others were kids under 6 years old. I put them in the party room, I think it was better having them there than having them run all over the main dining room. Bento boxes were another great hit today, of course.
Ruthy didn't show up to work until 11:15 (10:30 Host in time). I had to call her at 10:45 to see where she was and she explained she misread the schedule and thought it was Sunday. She got a write up.
Joaquin was off again today. When Ruthy wasn't there on time everyone else took initiative to take on the extra opening work together without even being asked/told to. Joaquin was just sanding around doing NOTHING and I had to tell him to set up the tables outside. He did. When I checked again he only set up outside but left the red chairs inside still stacked on top of each other (???) and walked away to do more of nothing, I pulled him back and asked why he just left it and told him to set it up, I don't get it. I also saw him not prioritizing or consolidating his steps. He would go and buss a table and bring to the dish pit, unload, then go wipe it down, then go get napkins and chopsticks (all these steps separately and after the next) it hurt me to watch him do this and take so long but I wanted to actually see that he was really making so much work for himself and not working smart at all. In this time, people left, waters needed to be filled and tables prebussed and then he was behind.
3 Staff members that stood out (why/how):
Joaquin:listed from above
Krystin: Helped do all the opening hosting duties since Ruthy was so late
Sophia was very thorough with her side work
Any VIP's in?
Kayo
Comps& Void Detail:
1 uni- 86
comp'd miso ramen for 50 minute ticket time.**Large party ordered 10 ramen right before this and it set the kitchen back. I explained this to the table but the grandma seemed mad (everyone already ate and miso ramen was hers) so I said I would take care of it, she was happy.
owner comp for Kayo and business partner (I forget his name! sorry)
Sushi man/BOH/Manager/Makani
R&M needs?:
86'd items/ need more?
Projected Sales:2407
TY Lunch Sales:$2714
+/- :$307 above projections, and 19% above LY lunch sales
Lunch Covers:176
Avg PPA (Sales/Covers=PPA) =(176/2714)=$15.42PPA
Any Special events going on?:Not that I am aware of
Who worked?:Krystin, Sofia, Clair, Lindsey, Ruthy (H), Joaquin (SA), Hiroe (FR)
Flow of Business, Cuts and Ticket Times:
Today started out pretty mellow, there wasn't the usual line of hungry people rushing the door right at 11. We had a nice, calm opening. Sushi bar ticket times and BOH were great. By 11:45 we were filled up and on a wait. There were a lot of families or bigger parties as usual. Waits lasted 20-30 minutes until they got sat. We got off wait at about 2:15 when I went 3 on. No pop later so I went 2 on at 2:30. There were no resos today but I was thankful enough to have a woman call to inform me that her and 12 people were coming in, hoping to get the party room. I explained we try not to exceed 12 people, due to health code regulations but one was a baby and 5 others were kids under 6 years old. I put them in the party room, I think it was better having them there than having them run all over the main dining room. Bento boxes were another great hit today, of course.
Ruthy didn't show up to work until 11:15 (10:30 Host in time). I had to call her at 10:45 to see where she was and she explained she misread the schedule and thought it was Sunday. She got a write up.
Joaquin was off again today. When Ruthy wasn't there on time everyone else took initiative to take on the extra opening work together without even being asked/told to. Joaquin was just sanding around doing NOTHING and I had to tell him to set up the tables outside. He did. When I checked again he only set up outside but left the red chairs inside still stacked on top of each other (???) and walked away to do more of nothing, I pulled him back and asked why he just left it and told him to set it up, I don't get it. I also saw him not prioritizing or consolidating his steps. He would go and buss a table and bring to the dish pit, unload, then go wipe it down, then go get napkins and chopsticks (all these steps separately and after the next) it hurt me to watch him do this and take so long but I wanted to actually see that he was really making so much work for himself and not working smart at all. In this time, people left, waters needed to be filled and tables prebussed and then he was behind.
3 Staff members that stood out (why/how):
Joaquin:listed from above
Krystin: Helped do all the opening hosting duties since Ruthy was so late
Sophia was very thorough with her side work
Any VIP's in?
Kayo
Comps& Void Detail:
1 uni- 86
comp'd miso ramen for 50 minute ticket time.**Large party ordered 10 ramen right before this and it set the kitchen back. I explained this to the table but the grandma seemed mad (everyone already ate and miso ramen was hers) so I said I would take care of it, she was happy.
owner comp for Kayo and business partner (I forget his name! sorry)
Sushi man/BOH/Manager/Makani
R&M needs?:
86'd items/ need more?
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