Written By: Devin Steuerwald
LY Dinner Sales: $6303.00
TY Dinner Sales: $8742.00
+/- : +2238.00, +36%
Dinner Covers: 297
Avg PPA: 28.76
Weather: mostly cloudy high today of 83
Special events?: F1 weekend
Who worked: johnny, krystin, renee, kelly s, dusten, alyssa ct, beorn sa, john h fr, annie h1, veronica h2
Flow of Business, Cuts and Ticket Times:
Strong busy night! started out fast and went on a wait by 5:45. wait got up to about 45 min for a 2 top and stayed there most of the night. We had 3 reservation in the party room so it was booked all night. we got a walk in 8 top about 9 that took awhile to get sat but we were trying to get them two tables near each other. started to slow down near 10pm with only a couple of 2 tops on the wait. off the wait completely by 10:45 with 16 covers away from beating the record! cut down to 3 on at 10:30 also cut H1 and CT.
ticket times got pretty long(30-40) at the fry station a couple times tonight, both times Vince rallied his folks and got caught up fast.
Specials:
Mabo tofu- 13
Whole Aji- 1
Nigiri set- 23
3 Staff members that stood out (why/how):
* Veronica needed a lot of guidance at the host stand. Annie had to tell her to stock the SA cart a couple of times, wasn't letting Annie know what tables were getting up and taking a long time resetting tables. Annie had a good idea of having a host meeting to get everyone on the same page. the last all emp meeting there were only 2 hosts in attendance.
Krystin was all over the place getting plates, running food, helping out other servers.
John H was doing a great job of coming back from running food with dirty dishes.
Any VIP's in?
*vicky-- Take's friends
Comps& Void Detail:
*recovery--We had 1 long quote time for a 3 top that was sat at B7 i had Edamame sent out on the house and thanked them for their patience--$4
* Recovery- 8 top that had to wait for 2 tables Take said to send them out some Edamame- $8
* server misring- johnny hit the wrong button- $8.00
*server misring- Dusten made a mistake- on harusme crab salad- $8
*Kitchen Ticket time- 40+ minutes $6
*kome bucks- kelly $10
*kome bucks- Recovery $10
*bday- 5.50
R&M needs:
86'd items/ need more:
need more wine stoppers
need a new deck scrub brush for foh
Saturday, October 21, 2017
Friday, October 20, 2017
Friday AM Recap 10/20/17
Written By: Leary
LY Lunch Sales: 2344
TY Lunch Sales: 2554
+/- : +209, +9%
Lunch Covers: 148
Avg PPA: 17.26
Previous Days Labor: 23%
Previous Days Comps: 6%
Controllable Comps: 1%
Weather: Warm, cloudy, a little drizzle in the morning
Special events?:
Who worked:
Sophia tr Kelly D, Zayn, Lindsey, Naoto Cl, Melody H, Beorn SA, Brennan FR
Flow of Business, Cuts and Ticket Times:
It was a solid lunch. We were full by noon, and had a small wait until 130. 2 parties in the party room today which is always nice. Everyone was busy, but the shift ran pretty smoothly. Ticket times were good. No customers issues.
I tried some broth in the ramen at one point and the temp was pretty low. I let Matt know that the temp seemed a little cooler than normal. He had me try another one and it was better, but not as hot as it seems it should be. He said the water he used was boiling. Maybe some of the cold ingredients are bring down the temp.
Ania wanted to sub out salmon for unagi on her sushi lunch. I had Sophia sub out with tuna and bring a salmon nigiri on the side for her. We let her know about the changing policy, and she was very understanding.
Specials:
3 Staff members that stood out (why/how):
-Melody did a great job at the host stand. Very quiet and efficient like a ninja.
-Zayn seems to be getting a little better every week. Still struggling a bit on the Aloha at times, but much better than a couple of weeks ago.
-Glad Kelly got to see a busier shift in the back Bs. Sophia did a great job training her, and really drilled in the consolidation needed when running a busy section.
-Naoto did a really good job as the lunch closer on a busy shift.
Any VIP's in?
Victor (he's really happy about kome rolls being available next door to his job)
Kayo
Ania and my friend Angie
Comps& Void Detail:
-Training Meal for Sophia & Kelly D
-Owner Comp for Kayo & Associates
-FNF for Kayo's friends at A7
-FNF for Ania (regular) and my friend Angie
-Recovery Salmon Nigiri to soften blow of new policy
R&M needs:
86'd items/ need more:
LY Lunch Sales: 2344
TY Lunch Sales: 2554
+/- : +209, +9%
Lunch Covers: 148
Avg PPA: 17.26
Previous Days Labor: 23%
Previous Days Comps: 6%
Controllable Comps: 1%
Weather: Warm, cloudy, a little drizzle in the morning
Special events?:
Who worked:
Sophia tr Kelly D, Zayn, Lindsey, Naoto Cl, Melody H, Beorn SA, Brennan FR
Flow of Business, Cuts and Ticket Times:
It was a solid lunch. We were full by noon, and had a small wait until 130. 2 parties in the party room today which is always nice. Everyone was busy, but the shift ran pretty smoothly. Ticket times were good. No customers issues.
I tried some broth in the ramen at one point and the temp was pretty low. I let Matt know that the temp seemed a little cooler than normal. He had me try another one and it was better, but not as hot as it seems it should be. He said the water he used was boiling. Maybe some of the cold ingredients are bring down the temp.
Ania wanted to sub out salmon for unagi on her sushi lunch. I had Sophia sub out with tuna and bring a salmon nigiri on the side for her. We let her know about the changing policy, and she was very understanding.
Specials:
3 Staff members that stood out (why/how):
-Melody did a great job at the host stand. Very quiet and efficient like a ninja.
-Zayn seems to be getting a little better every week. Still struggling a bit on the Aloha at times, but much better than a couple of weeks ago.
-Glad Kelly got to see a busier shift in the back Bs. Sophia did a great job training her, and really drilled in the consolidation needed when running a busy section.
-Naoto did a really good job as the lunch closer on a busy shift.
Any VIP's in?
Victor (he's really happy about kome rolls being available next door to his job)
Kayo
Ania and my friend Angie
Comps& Void Detail:
-Training Meal for Sophia & Kelly D
-Owner Comp for Kayo & Associates
-FNF for Kayo's friends at A7
-FNF for Ania (regular) and my friend Angie
-Recovery Salmon Nigiri to soften blow of new policy
R&M needs:
86'd items/ need more:
Thursday, October 19, 2017
Thursday PM Recap 10/19/17
Written By: Chelsea
LY Dinner Sales: $4927
TY Dinner Sales: $6401
+/- : 30% or $1474 over LY
Dinner Covers: 222
Avg PPA: $28.83
Weather: a cool evening
Special events?: Thursday before F1 weekend
Who worked: Lindsey, Pat, Krystin, Naoto, Dusten CL, Alyssa Cktl, Brennan FR and Beorn SA, Melody and Annie Host.
Flow of Business, Cuts and Ticket Times: Had a little happy hour pop, then it slowed down a little bit, eventually filling up just around 6:15. By 6:30, there was a walk in 9 top on the wait, and then the 7pm party never showed and we were able to seat them in the party room. There was a small wait by 6:30, and then it seemed like it was almost going to slow down again but then it picked up and we were on a 35m wait by 7:15. The wait was around 35-40m for about an hour and a half and then it went to 20m until we were off the wait just after 9:15, at which time we went two on, also cutting Alyssa and Melody. Had a handful of tables after that as well. Ticket times were good. Had a maki ticket reach 25 minutes, but the customers still had plenty of other food on the table and everything was fine.
Specials: Ebi Chili - 2, Mabo Tofu - 7, Nigiri Setto - 13, Whole Aji - 1
3 Staff members that stood out (why/how):
- Lee is great as zero-ban. He is fast, and his pieces are always picture-worthy, there is a lot of care and attention to detail which is so important for that role.
- It was a great team of all rockstars today! Super smooth and everyone was all hands on deck. Lindsey was tired from training this morning but still held strong, Krystin was bringing up dry dishes, Brennan picked up dishes on his was back to the kitchen, I have only compliments for today's crew! Annie was better as well. She was very on top of things, was very composed, and just did better overall.
Any VIP's in? It was Kome VIP day. Rachel and Carlos, True and a friend, Leslie and friends, Chill, John
Comps& Void Detail: Kome Bucks from Dusten and Krystin, Birthday Taiyaki
R&M needs:
86'd items/ need more:
LY Dinner Sales: $4927
TY Dinner Sales: $6401
+/- : 30% or $1474 over LY
Dinner Covers: 222
Avg PPA: $28.83
Weather: a cool evening
Special events?: Thursday before F1 weekend
Who worked: Lindsey, Pat, Krystin, Naoto, Dusten CL, Alyssa Cktl, Brennan FR and Beorn SA, Melody and Annie Host.
Flow of Business, Cuts and Ticket Times: Had a little happy hour pop, then it slowed down a little bit, eventually filling up just around 6:15. By 6:30, there was a walk in 9 top on the wait, and then the 7pm party never showed and we were able to seat them in the party room. There was a small wait by 6:30, and then it seemed like it was almost going to slow down again but then it picked up and we were on a 35m wait by 7:15. The wait was around 35-40m for about an hour and a half and then it went to 20m until we were off the wait just after 9:15, at which time we went two on, also cutting Alyssa and Melody. Had a handful of tables after that as well. Ticket times were good. Had a maki ticket reach 25 minutes, but the customers still had plenty of other food on the table and everything was fine.
Specials: Ebi Chili - 2, Mabo Tofu - 7, Nigiri Setto - 13, Whole Aji - 1
3 Staff members that stood out (why/how):
- Lee is great as zero-ban. He is fast, and his pieces are always picture-worthy, there is a lot of care and attention to detail which is so important for that role.
- It was a great team of all rockstars today! Super smooth and everyone was all hands on deck. Lindsey was tired from training this morning but still held strong, Krystin was bringing up dry dishes, Brennan picked up dishes on his was back to the kitchen, I have only compliments for today's crew! Annie was better as well. She was very on top of things, was very composed, and just did better overall.
Any VIP's in? It was Kome VIP day. Rachel and Carlos, True and a friend, Leslie and friends, Chill, John
Comps& Void Detail: Kome Bucks from Dusten and Krystin, Birthday Taiyaki
R&M needs:
86'd items/ need more:
Thur AM Recap 10/19/17
Written By: Devin Steuerwald
LY Lunch Sales: $1758.00
TY Lunch Sales: $1921.00
+/- : +163.00, +9%
Lunch Covers: 100
Avg PPA: $19.21
Previous Days Labor: 24%
Previous Days Comps: 6%
Controllable Comps: 0.80%
Weather: mostly cloudy currently, the high will be 84
Special events?: n/a
Who worked: Lindsey training Kelly D, Derek, Kelly S, Johnny, Beorn SA, Brennan FR, Brittney H1
Flow of Business, Cuts and Ticket Times:
another beautiful day out side equals a some what slower lunch. we never went on a wait but we were 3 tables and 4 spots at the sushi bar away around 12:30. then it started to clear out by 1pm we had 5 tables in house so we went 2 on. we got a 6 top , a couple of 2 tops and a handful of singles after the cuts.
We had a gyoza come out after everyone's food (a 3 top) it was one of the guests entree so i comped it and gave them a $10 Kome Bucks card, they left happy.
Specials:
n/a
3 Staff members that stood out (why/how):
I have noticed on the shifts i work with Brittany she asks to take multiple bathroom breaks that seem to take a while. I spoke to Elizabeth about it and she said she has noticed the same thing. I didn't follow up with her because i didn't know if it was a medical condition or something. have any of yall experienced the same with her?
Kelly D trained with Lindsay again and did a great job. She was running the section and doing most of the work on Aloha. Lindsey didn't have any negative note she said that she is doing a great job!
Kelly S for polishing glasses and plate when it was slow, without being asked.
Any VIP's in?
Comps& Void Detail:
*training meal for Kelly and Lindsey
* tix time- gyoza long ticket time $5
R&M needs:
86'd items/ need more:
LY Lunch Sales: $1758.00
TY Lunch Sales: $1921.00
+/- : +163.00, +9%
Lunch Covers: 100
Avg PPA: $19.21
Previous Days Labor: 24%
Previous Days Comps: 6%
Controllable Comps: 0.80%
Weather: mostly cloudy currently, the high will be 84
Special events?: n/a
Who worked: Lindsey training Kelly D, Derek, Kelly S, Johnny, Beorn SA, Brennan FR, Brittney H1
Flow of Business, Cuts and Ticket Times:
another beautiful day out side equals a some what slower lunch. we never went on a wait but we were 3 tables and 4 spots at the sushi bar away around 12:30. then it started to clear out by 1pm we had 5 tables in house so we went 2 on. we got a 6 top , a couple of 2 tops and a handful of singles after the cuts.
We had a gyoza come out after everyone's food (a 3 top) it was one of the guests entree so i comped it and gave them a $10 Kome Bucks card, they left happy.
Specials:
n/a
3 Staff members that stood out (why/how):
I have noticed on the shifts i work with Brittany she asks to take multiple bathroom breaks that seem to take a while. I spoke to Elizabeth about it and she said she has noticed the same thing. I didn't follow up with her because i didn't know if it was a medical condition or something. have any of yall experienced the same with her?
Kelly D trained with Lindsay again and did a great job. She was running the section and doing most of the work on Aloha. Lindsey didn't have any negative note she said that she is doing a great job!
Kelly S for polishing glasses and plate when it was slow, without being asked.
Any VIP's in?
Comps& Void Detail:
*training meal for Kelly and Lindsey
* tix time- gyoza long ticket time $5
R&M needs:
86'd items/ need more:
Wednesday, October 18, 2017
Wed PM Recap 10/18/17
Written By: Devin Steuerwald
LY Dinner Sales: $4789.00
TY Dinner Sales: $5246.00
+/- : +457.00, 10%
Dinner Covers: 169
Avg PPA: 31.04
Weather: Partly cloudy with a high of 86
Special events?: F1 party
Who worked:mandy, zayn, john H, Lindsey, Sophia, Brennan FR, Chaz SA, Kelly D H1, Jenny H2
Flow of Business, Cuts and Ticket Times:
slow start, we got a little under halfway full for HH, did not go on a full wait till about 7pm. At its peak the wait got to about 45 min but did not last long, we came off the wait 8:30. Cut Kelly D at 9pm and went 3 on at 9:15pm.
Lindsey and Leary took care of the F1 party. they showed up at 8:30 instead of 7:15 so everything ran a little longer than normal. everything looked amazing. everything went well until one of the guests passed out and needed medical attention. We called an ambulance and packaged the rest of the food for them to go.
Host stand had a long quote time, they told me they were going to put them at b1 so i ordered some edamame and went and spoke with them. then the host stand told me that they put the table with the long wait at another table, so i reordered edamame and spoke with the right table.
Specials:
-Ebi Chili- 5
-Mabo Tofu- 2
-Whole Aji- 1
3 Staff members that stood out (why/how):
Any VIP's in?
-F1 party
- Zayn's friends
Comps& Void Detail:
-F&F comp- Zayn's Friends 27.00
-recovery - 2 edamame 8.00
R&M needs:
86'd items/ need more:
LY Dinner Sales: $4789.00
TY Dinner Sales: $5246.00
+/- : +457.00, 10%
Dinner Covers: 169
Avg PPA: 31.04
Weather: Partly cloudy with a high of 86
Special events?: F1 party
Who worked:mandy, zayn, john H, Lindsey, Sophia, Brennan FR, Chaz SA, Kelly D H1, Jenny H2
Flow of Business, Cuts and Ticket Times:
slow start, we got a little under halfway full for HH, did not go on a full wait till about 7pm. At its peak the wait got to about 45 min but did not last long, we came off the wait 8:30. Cut Kelly D at 9pm and went 3 on at 9:15pm.
Lindsey and Leary took care of the F1 party. they showed up at 8:30 instead of 7:15 so everything ran a little longer than normal. everything looked amazing. everything went well until one of the guests passed out and needed medical attention. We called an ambulance and packaged the rest of the food for them to go.
Host stand had a long quote time, they told me they were going to put them at b1 so i ordered some edamame and went and spoke with them. then the host stand told me that they put the table with the long wait at another table, so i reordered edamame and spoke with the right table.
Specials:
-Ebi Chili- 5
-Mabo Tofu- 2
-Whole Aji- 1
3 Staff members that stood out (why/how):
Any VIP's in?
-F1 party
- Zayn's friends
Comps& Void Detail:
-F&F comp- Zayn's Friends 27.00
-recovery - 2 edamame 8.00
R&M needs:
86'd items/ need more:
Wednesday A.M. 10/18/17
Written By: Drew
LY Lunch Sales: $1758
TY Lunch Sales: $1824 (+66)
+/- : +4%
Lunch Covers: 101
Avg PPA: $18.06
Weather:
Cool and Sunny, Finally feels like fall!
Special events?:
Who worked:
Derek, John, Patrick, Johnny CL, Hiroe FR, Chaz SA, Brittany H
Flow of Business, Cuts and Ticket Times:
Had a bit of a foul phone conversation with a woman named Amy. She had a reservation for tomorrow at 8pm, and i had called her earlier but she didn't answer. She called back and I politely went over our reservation policy which included the cancellation policy. She was not a fan of that. She kept bringing up possible scenarios and kept badgering me about how unacceptable it would be to charge her a cancellation fee, especially if someone got sick the last minute. I tried to apologize to her and let her know that these are just the rules, I dont make them just enforce them. Unfortunately she didn't care and let me know that our rules are ridiculous and that this wasn't a great first impression for our restaurant.
Things started off really slow aside from the walk in 6 top then we started to fill up by 12:30 when i thought we were going to just continue to get busier but that didn't happen and things started to die down again around 1. That is when I went 3 on. Went 2 on at 1:30. Let Derek and Johnny close it down.
-Note* Prudential told me that he gave us 2 boxes of the multifold towels last delivery but didn't charge us, so he put them on this deliveries invoice and adjusted it as well.
Specials:
3 Staff members that stood out (why/how):
-Johnny called at 11:30 and said he was going to be late, he said he overslept and was sorry and tried to call earlier but that was when i was on the phone with the reservation lady mentioned above. I wrote him up. Didn't see he had a folder, so i created him one and put the electronic copy in there.
-Brittany did great today, she was constantly staying busy. She seems way more confident these days handling the host stand alone.
-Chaz was a bussing champ, he rarely needed help, as soon as a table got up he had it wiped and reset in no time.
Any VIP's in?
-Lindsey and Fam
-Rob Som
Comps& Void Detail:
-Emp day off for Lindsey
-Kome Bucks for Patrick's Meal
R&M needs:
86'd items/ need more:
LY Lunch Sales: $1758
TY Lunch Sales: $1824 (+66)
+/- : +4%
Lunch Covers: 101
Avg PPA: $18.06
Weather:
Cool and Sunny, Finally feels like fall!
Special events?:
Who worked:
Derek, John, Patrick, Johnny CL, Hiroe FR, Chaz SA, Brittany H
Flow of Business, Cuts and Ticket Times:
Had a bit of a foul phone conversation with a woman named Amy. She had a reservation for tomorrow at 8pm, and i had called her earlier but she didn't answer. She called back and I politely went over our reservation policy which included the cancellation policy. She was not a fan of that. She kept bringing up possible scenarios and kept badgering me about how unacceptable it would be to charge her a cancellation fee, especially if someone got sick the last minute. I tried to apologize to her and let her know that these are just the rules, I dont make them just enforce them. Unfortunately she didn't care and let me know that our rules are ridiculous and that this wasn't a great first impression for our restaurant.
Things started off really slow aside from the walk in 6 top then we started to fill up by 12:30 when i thought we were going to just continue to get busier but that didn't happen and things started to die down again around 1. That is when I went 3 on. Went 2 on at 1:30. Let Derek and Johnny close it down.
-Note* Prudential told me that he gave us 2 boxes of the multifold towels last delivery but didn't charge us, so he put them on this deliveries invoice and adjusted it as well.
Specials:
3 Staff members that stood out (why/how):
-Johnny called at 11:30 and said he was going to be late, he said he overslept and was sorry and tried to call earlier but that was when i was on the phone with the reservation lady mentioned above. I wrote him up. Didn't see he had a folder, so i created him one and put the electronic copy in there.
-Brittany did great today, she was constantly staying busy. She seems way more confident these days handling the host stand alone.
-Chaz was a bussing champ, he rarely needed help, as soon as a table got up he had it wiped and reset in no time.
Any VIP's in?
-Lindsey and Fam
-Rob Som
Comps& Void Detail:
-Emp day off for Lindsey
-Kome Bucks for Patrick's Meal
R&M needs:
86'd items/ need more:
Tuesday, October 17, 2017
Tue PM recap 10/17/17
Written By: Devin Steuerwald
LY Dinner Sales: $4092.00
TY Dinner Sales: $3975.00
+/- : -117.00, -3%
Dinner Covers: 158
Avg PPA: 25.16
Weather: Sunny currently with a high of 78
Special events?: n/a
Who worked: Derek, Mandy, Patrick, Zayn, Clair, Calvin SA, Kelly D H1, Annie H2, Brennan FR
Flow of Business, Cuts and Ticket Times:
very slow for HH we only got about 1/2 full and didn't go on a full wait till 7pm but we only had a few tables on the wait. but it didn't last long came off the wait at 7:30 and it was one table out/ one table in until about 8:30 when it started to slow down and clear out. Cut H1. went down to 3 on at 8:45. and then 1 on at 9:45
we had a guest come in tonight that said he stopped coming here "years" ago because we didn't have a mushroom roll, but someone told him to "just ask and we would make him one." I explained we dont make custom rolls or do substitutions anymore and sent over 2pc of Eringi nigiri out as recovery.
Specials:
*Ebi Chili- 5
*Mabo Tofu- 3
*Nigiri Set- 7
3 Staff members that stood out (why/how):
It was very slow, no one really stood out but no one did a bad job either. Just not a very challenging shift.
Any VIP's in?
The Chardonnay/smoked jar couple (sorry their names escape me)
ex employee that Kayo told me to give F&F to...i didn't get their names :)
Comps& Void Detail:
ex-emp F&F- 22.90
recovery- $4
spill- pat spilled a beer on his tray- 5.00
kome bucks- Derek- 13.65
kome bucks- mandy 5.60
kome bucks- zayn-11.55
R&M needs:
86'd items/ need more:
LY Dinner Sales: $4092.00
TY Dinner Sales: $3975.00
+/- : -117.00, -3%
Dinner Covers: 158
Avg PPA: 25.16
Weather: Sunny currently with a high of 78
Special events?: n/a
Who worked: Derek, Mandy, Patrick, Zayn, Clair, Calvin SA, Kelly D H1, Annie H2, Brennan FR
Flow of Business, Cuts and Ticket Times:
very slow for HH we only got about 1/2 full and didn't go on a full wait till 7pm but we only had a few tables on the wait. but it didn't last long came off the wait at 7:30 and it was one table out/ one table in until about 8:30 when it started to slow down and clear out. Cut H1. went down to 3 on at 8:45. and then 1 on at 9:45
we had a guest come in tonight that said he stopped coming here "years" ago because we didn't have a mushroom roll, but someone told him to "just ask and we would make him one." I explained we dont make custom rolls or do substitutions anymore and sent over 2pc of Eringi nigiri out as recovery.
Specials:
*Ebi Chili- 5
*Mabo Tofu- 3
*Nigiri Set- 7
3 Staff members that stood out (why/how):
It was very slow, no one really stood out but no one did a bad job either. Just not a very challenging shift.
Any VIP's in?
The Chardonnay/smoked jar couple (sorry their names escape me)
ex employee that Kayo told me to give F&F to...i didn't get their names :)
Comps& Void Detail:
ex-emp F&F- 22.90
recovery- $4
spill- pat spilled a beer on his tray- 5.00
kome bucks- Derek- 13.65
kome bucks- mandy 5.60
kome bucks- zayn-11.55
R&M needs:
86'd items/ need more:
Tue am recap 10/17/2017
Written By: Devin Steuerwald
LY Dinner Sales: $1756.00
TY Dinner Sales: $2112.00
+/- : +356.00, +20%
Dinner Covers: 111
Avg PPA: 19.03
Previous Days Labor: 29%
Previous Days Comps: 9%
Controllable Comps: 2.87%
Weather: Sunny and wonderful, high of 76
Special events?: n/a
Who worked: Patrick, Lindsey training Kelly D, Kelly S, Johnny, Chaz SA, Hiroe FR, Annie H1
Flow of Business, Cuts and Ticket Times:
really slow, never went on a wait. Cut down to 2 on at 1:15 and got a small pop, but not enough to stress anyone. nothing much to report. ticket times were all good.
someone from Casa Brasil came by and dropped 1 bag of ground coffee off without talking to me. they didn't pick up the wrong coffee they delivered and we were supposed to get 4 bags of ground coffee not just the 1. Dusten emailed them to let them know. hopefully we will get the other 3 bags.
Leary can you check the formula in the comparisons tab of P&L the formula for "% act/ly" on tuesday lunch it doesn't seem to be working. Chelsea helped me fix today's cell but they look like they are all like that.
Specials:n/a
3 Staff members that stood out (why/how):
* no one was challenged as it was pretty tame
* Kelly D trained with Lindsey today, Lindsey said she has a good knowledge of the menu, needs to work on the rules for ringing in items. Lindsey said she was really good with tables, and they she is going to do well!
Any VIP's in?
naoto
Comps& Void Detail:
emp day off- Naoto 5.85
Kome Bucks- Pat $9.00
training meals for lindsey and Kelly D- 28.00
R&M needs:
86'd items/ need more:
got our delivery from glazer's and they are still out of Hana Rasp Sake, maybe we should come up with a replacement?
LY Dinner Sales: $1756.00
TY Dinner Sales: $2112.00
+/- : +356.00, +20%
Dinner Covers: 111
Avg PPA: 19.03
Previous Days Labor: 29%
Previous Days Comps: 9%
Controllable Comps: 2.87%
Weather: Sunny and wonderful, high of 76
Special events?: n/a
Who worked: Patrick, Lindsey training Kelly D, Kelly S, Johnny, Chaz SA, Hiroe FR, Annie H1
Flow of Business, Cuts and Ticket Times:
really slow, never went on a wait. Cut down to 2 on at 1:15 and got a small pop, but not enough to stress anyone. nothing much to report. ticket times were all good.
someone from Casa Brasil came by and dropped 1 bag of ground coffee off without talking to me. they didn't pick up the wrong coffee they delivered and we were supposed to get 4 bags of ground coffee not just the 1. Dusten emailed them to let them know. hopefully we will get the other 3 bags.
Leary can you check the formula in the comparisons tab of P&L the formula for "% act/ly" on tuesday lunch it doesn't seem to be working. Chelsea helped me fix today's cell but they look like they are all like that.
Specials:n/a
3 Staff members that stood out (why/how):
* no one was challenged as it was pretty tame
* Kelly D trained with Lindsey today, Lindsey said she has a good knowledge of the menu, needs to work on the rules for ringing in items. Lindsey said she was really good with tables, and they she is going to do well!
Any VIP's in?
naoto
Comps& Void Detail:
emp day off- Naoto 5.85
Kome Bucks- Pat $9.00
training meals for lindsey and Kelly D- 28.00
R&M needs:
86'd items/ need more:
got our delivery from glazer's and they are still out of Hana Rasp Sake, maybe we should come up with a replacement?
Monday, October 16, 2017
mon pm recap 10/16/17
Written By: Devin Steuerwald
LY Dinner Sales: $4531.00
TY Dinner Sales: $4813.00
+/- : +282.00, 6%
Dinner Covers: 162
Avg PPA: 29.71
Weather: Clear, Currently its 65 the high today was 75
Special events?: n/a
Who worked: John H., Mandy, Derek, Krystin, Clair, Kelly D train, Cal SA, Hiroe FR, Annie H1, Melody H2
Flow of Business, Cuts and Ticket Times: slow start didn't go on a full wait till 7:45, and even then the wait never got too long. We did have a lot of big groups... 1 8 top, 2 7 tops, a 6 top and 3 4 tops even with all of those large tables we came of the wait at 8:30 and started to thin out about 9pm so we went 3 on and cut H1. Ticket times were all fast and correct
Specials:
*Ebi Chili- 4
*Mabo Tofu- 12
*Chef's nigiri set- 5
3 Staff members that stood out (why/how):
Kelly D did her sushi bar train, learning what all the dishes look like, she said she saw a lot of plates she has never seen before. she was alo asking lots of questions, she is going to be a great server!
*Krystin for keeping busy in the downtime by polishing glassware and plates
Any VIP's in?
*Rachel & Carlos
* derek's friend
Comps& Void Detail:
* philly roll for a photo shoot- $7.50
* Sin- Whislers- 12.53
* F&F- for Rachel and Carlos for their 10 year anniversary
*F&F- Ixchel- 3.70
* SIN- 13.13 add on for CSI
* SIN- 60.15- 8 top from CSI
*F&F- Derek's friend who is leaving the country- $20
*Kome Bucks- 7.70 mandy
R&M needs:
one of the bulbs in the string lights on the patio is burned out, do we have replacements?
86'd items/ need more:
LY Dinner Sales: $4531.00
TY Dinner Sales: $4813.00
+/- : +282.00, 6%
Dinner Covers: 162
Avg PPA: 29.71
Weather: Clear, Currently its 65 the high today was 75
Special events?: n/a
Who worked: John H., Mandy, Derek, Krystin, Clair, Kelly D train, Cal SA, Hiroe FR, Annie H1, Melody H2
Flow of Business, Cuts and Ticket Times: slow start didn't go on a full wait till 7:45, and even then the wait never got too long. We did have a lot of big groups... 1 8 top, 2 7 tops, a 6 top and 3 4 tops even with all of those large tables we came of the wait at 8:30 and started to thin out about 9pm so we went 3 on and cut H1. Ticket times were all fast and correct
Specials:
*Ebi Chili- 4
*Mabo Tofu- 12
*Chef's nigiri set- 5
3 Staff members that stood out (why/how):
Kelly D did her sushi bar train, learning what all the dishes look like, she said she saw a lot of plates she has never seen before. she was alo asking lots of questions, she is going to be a great server!
*Krystin for keeping busy in the downtime by polishing glassware and plates
Any VIP's in?
*Rachel & Carlos
* derek's friend
Comps& Void Detail:
* philly roll for a photo shoot- $7.50
* Sin- Whislers- 12.53
* F&F- for Rachel and Carlos for their 10 year anniversary
*F&F- Ixchel- 3.70
* SIN- 13.13 add on for CSI
* SIN- 60.15- 8 top from CSI
*F&F- Derek's friend who is leaving the country- $20
*Kome Bucks- 7.70 mandy
R&M needs:
one of the bulbs in the string lights on the patio is burned out, do we have replacements?
86'd items/ need more:
Monday AM 10/16/17 recap
Written By: Dusten
LY Lunch Sales: 2233
TY Lunch Sales:2109
+/- : -6%, -$124
Lunch Covers: 128
Avg PPA: 16.48
Previous Days Labor: 35%
Previous Days Comps: 9%
Controllable Comps: 0.72%
Weather: 65-70's sunny
Special events?:
Who worked: Naoto, Grace, Kelly S, Johnny CL, Brittany H, Beorn FR and Chaz SA
Flow of Business, Cuts and Ticket Times: pretty steady lunch. Full just after noon. A few incomplete parties waiting. 2 walk-in 6-top walk-ins and no reservations. Kitchen had a lot of tickets today. No ticket time issues. Had some ramen sent back, but we got it turned around quickly.
Specials:
3 Staff members that stood out (why/how): Kelly had a busy lunch towards the end. It looks like she ended up getting 5 tables in about 10-12 minutes. I'm not sure if Brittany could have softened that up for her a bit or not. Johnny did seem to have some space available in his section, but people could've been moving themselves as well. Everything worked out toward the end.
I will say that early on in the shift I noticed her carrying asahi glasses from a table from the top ie. her fingers inside of the glasses. I asked her to not do that and if she can't carry it with her hands she needs to use a tray. She almost never uses a tray. She had some sort of back-talk about it and then I notcied her back at the computer without having washing her hands. I asked her to wash her hands after sticking her fingers in dirty glasses and she copped an attitude a bit.
Everyone else did really well. Brittany handled the host stand adeptly. Chaz had some hustle. No complaints.
Any VIP's in? Anthony and Garrett (Dai Due and Kemuri respectively)
Kayo and Take with friends.
Comps& Void Detail: Had a couple send back their tonkotsu ramens. The noodles were way off, too starchy and undercooked. I had the kitchen remake them. Kazu sent them 2 zato pieces and I took 1/2 off their check. They only had the two ramen. I thanked them for keeping us up to standard.
-SIN for Anthony and Garrett
-Owner Comp for Kayo and Take
R&M needs:
86'd items/ need more: We did not have soft serve for opening.
LY Lunch Sales: 2233
TY Lunch Sales:2109
+/- : -6%, -$124
Lunch Covers: 128
Avg PPA: 16.48
Previous Days Labor: 35%
Previous Days Comps: 9%
Controllable Comps: 0.72%
Weather: 65-70's sunny
Special events?:
Who worked: Naoto, Grace, Kelly S, Johnny CL, Brittany H, Beorn FR and Chaz SA
Flow of Business, Cuts and Ticket Times: pretty steady lunch. Full just after noon. A few incomplete parties waiting. 2 walk-in 6-top walk-ins and no reservations. Kitchen had a lot of tickets today. No ticket time issues. Had some ramen sent back, but we got it turned around quickly.
Specials:
3 Staff members that stood out (why/how): Kelly had a busy lunch towards the end. It looks like she ended up getting 5 tables in about 10-12 minutes. I'm not sure if Brittany could have softened that up for her a bit or not. Johnny did seem to have some space available in his section, but people could've been moving themselves as well. Everything worked out toward the end.
I will say that early on in the shift I noticed her carrying asahi glasses from a table from the top ie. her fingers inside of the glasses. I asked her to not do that and if she can't carry it with her hands she needs to use a tray. She almost never uses a tray. She had some sort of back-talk about it and then I notcied her back at the computer without having washing her hands. I asked her to wash her hands after sticking her fingers in dirty glasses and she copped an attitude a bit.
Everyone else did really well. Brittany handled the host stand adeptly. Chaz had some hustle. No complaints.
Any VIP's in? Anthony and Garrett (Dai Due and Kemuri respectively)
Kayo and Take with friends.
Comps& Void Detail: Had a couple send back their tonkotsu ramens. The noodles were way off, too starchy and undercooked. I had the kitchen remake them. Kazu sent them 2 zato pieces and I took 1/2 off their check. They only had the two ramen. I thanked them for keeping us up to standard.
-SIN for Anthony and Garrett
-Owner Comp for Kayo and Take
R&M needs:
86'd items/ need more: We did not have soft serve for opening.
Sunday, October 15, 2017
Sunday PM Recap 10/15/17
Written By: Naoto
LY Dinner Sales: $4500
TY Dinner Sales: $4786
+/- : +$286, +6%
Dinner Covers: 178
Avg PPA: $26.89
Weather:77/53 nice weather
Special events?:
ACL
Who worked:
Derek, Cindy, Patrick, Grace, Clair CL, Hiroe FR, Chaz SA, Melody, Annie Host
Flow of Business, Cuts and Ticket Times:
Overall flow of the evening was very slow. We did fill up pretty early as any other Sundays would, around 6:00. But we never really went on to a long wait. Constantly on the verge of going on a wait but not quite. A table will walk in and a table will leave. Kept emptying up and then filling back up all evening. We did have a moment of pop right around 8:00, but again didn't last long enough nor was it much of a struggle for anyone. If anything, few campers here and there became the result of few tables having to be on a wait.
Cut the cocktial server at 8:45. Followed with Melody and down to 3 on at 9:00. Went on to 2 on post 9:15 and stayed with it for the rest of the evening.
Though it wasn't a busy Sunday (nor a weekend), it wasn't necessary uneventful.
Did have a regular come in today and Name drop Richard (the architect for our new location) in hopes of getting a FNF discount. (name is Jordan and Allison) Apparently Richard told them to ask us if they would get a discount, which was kind of weird. After checking with Kayo, decided to send out a Ebi Chili for the table and some kome bucks for being a loyal returners.
On a separate note, Clair came to me to inform that one of her table was being a bit rude to her with his smugness. The customer had certain dietary restriction where he wasnt suppose to eat rice. After Clair checked up with Sushimen, Kazu made a plate of Uni and Ikura Sashimi. When Clair returned to check up with the table, he gave her some shit talk about how the presentation was sloppy. That other place he goes to will be more creative with it. (I thought it looked nice.) Just seemed to have a certain unnecessary tone with Clair. Kept my eye on him the rest of the evening, but he seemed fine with the rest of his meal.
One last note, when slow nights like this happens, it seems as small, minor mistakes tends to happen quite frequently. Missrang that needed being voided, kitchen lagging a kome salad for 15min (which the table did not have any issue, but it was slow) etc. Need to be more focused.
Specials:
Ebi Chili 9
Mabo Tofu 3
Aji Sashimi 1 (sold out)
3 Staff members that stood out (why/how):
Not a whole lot of outstanding individuals, but all new FOH staff has been doing great. Both Melody and Annie are getting better at the quote times. Maybe over quoting a little bit still.
Patrick won todays contest for $15 kome bucks with Specials sales.
Any VIP's in?
Jordan & Allison
Kako Ito (Autumn Festival)
Comps& Void Detail:
Ebi Chili - Sent to Jordan and Allison
Ana Disount
ACL
Hot Tea - Guest changed mind]
Kirin Light- FOH Error, Grabbed a restocked beer
15% Off Coupon
Usu Nigori gls- guest took a sip and did not like it. the bottle tasted fine.
R&M needs:
86'd items/ need more:
dont have any more singlefold paper towels on backup
LY Dinner Sales: $4500
TY Dinner Sales: $4786
+/- : +$286, +6%
Dinner Covers: 178
Avg PPA: $26.89
Weather:77/53 nice weather
Special events?:
ACL
Who worked:
Derek, Cindy, Patrick, Grace, Clair CL, Hiroe FR, Chaz SA, Melody, Annie Host
Flow of Business, Cuts and Ticket Times:
Overall flow of the evening was very slow. We did fill up pretty early as any other Sundays would, around 6:00. But we never really went on to a long wait. Constantly on the verge of going on a wait but not quite. A table will walk in and a table will leave. Kept emptying up and then filling back up all evening. We did have a moment of pop right around 8:00, but again didn't last long enough nor was it much of a struggle for anyone. If anything, few campers here and there became the result of few tables having to be on a wait.
Cut the cocktial server at 8:45. Followed with Melody and down to 3 on at 9:00. Went on to 2 on post 9:15 and stayed with it for the rest of the evening.
Though it wasn't a busy Sunday (nor a weekend), it wasn't necessary uneventful.
Did have a regular come in today and Name drop Richard (the architect for our new location) in hopes of getting a FNF discount. (name is Jordan and Allison) Apparently Richard told them to ask us if they would get a discount, which was kind of weird. After checking with Kayo, decided to send out a Ebi Chili for the table and some kome bucks for being a loyal returners.
On a separate note, Clair came to me to inform that one of her table was being a bit rude to her with his smugness. The customer had certain dietary restriction where he wasnt suppose to eat rice. After Clair checked up with Sushimen, Kazu made a plate of Uni and Ikura Sashimi. When Clair returned to check up with the table, he gave her some shit talk about how the presentation was sloppy. That other place he goes to will be more creative with it. (I thought it looked nice.) Just seemed to have a certain unnecessary tone with Clair. Kept my eye on him the rest of the evening, but he seemed fine with the rest of his meal.
One last note, when slow nights like this happens, it seems as small, minor mistakes tends to happen quite frequently. Missrang that needed being voided, kitchen lagging a kome salad for 15min (which the table did not have any issue, but it was slow) etc. Need to be more focused.
Specials:
Ebi Chili 9
Mabo Tofu 3
Aji Sashimi 1 (sold out)
3 Staff members that stood out (why/how):
Not a whole lot of outstanding individuals, but all new FOH staff has been doing great. Both Melody and Annie are getting better at the quote times. Maybe over quoting a little bit still.
Patrick won todays contest for $15 kome bucks with Specials sales.
Any VIP's in?
Jordan & Allison
Kako Ito (Autumn Festival)
Comps& Void Detail:
Ebi Chili - Sent to Jordan and Allison
Ana Disount
ACL
Hot Tea - Guest changed mind]
Kirin Light- FOH Error, Grabbed a restocked beer
15% Off Coupon
Usu Nigori gls- guest took a sip and did not like it. the bottle tasted fine.
R&M needs:
86'd items/ need more:
dont have any more singlefold paper towels on backup
Sunday AM recap 10/15/17
Written By: Dusten
LY Lunch Sales: 2861
TY Lunch Sales: 2447
+/- : -14%, -$414
Lunch Covers: 138
Avg PPA:17.73
Previous Days Labor: 22%
Previous Days Comps: 7%
Controllable Comps: 1.85%
Weather: Overcast morning, sunny and 70's afternoon
Special events?:ACL weekend 2
Who worked: John, Zayn, Renee, Mandy CL, Alyssa H, Chaz SA, Brennan FR
Flow of Business, Cuts and Ticket Times: Steady lunch. More people at opening than usual. Lots of ACL discounts. One or two pops, but never totally filled up. Several 5 top tables as well. No issues with ticket times. Food looked great. I cut John at 2pm, Zayn at 2:30.
Specials:
3 Staff members that stood out (why/how):There have been more instances of the server station water being left on to overflow in the pitchers. This time Mandy was the culprit. The water needs to be turned off by the last person using it. The only exception is if they get verbal confirmation from someone else willing to turn off the water for them. This isn't a new rule and everyone from newbs to veteran servers are missing the mark.
Zayn seems to be progressing as a server. He took about 3 of the 5 top tables and handled the mild rushes with ease. Still needs a bit more familiarity with the sushi menu.
A customer asked him for sashimi recommendations. He defaulted to me. The katsuo looked especially good today, so we recommended that. He had to explain the difference between the Katsuo Tataki and the katsuo sashimi. Our sushi menu lists the katsuo tataki as the katsuo sashimi. This is inaccurate. Before he took it out, I explained the various toppings to him so that he could present the sashimi with some insight for the customers.
Mandy did bring to my attention that he left without checking out and left some of his side work undone. She does not feel it was intentional.
Chaz did well today. I felt much less compelled to step in to help him today. He really didn't need it. He and Alyssa made a good team also.
John could do better to maintain professional decorum on the sales floor during business hours. While waiting for his food, he was spread out in a chair behind Alyssa at the host stand with the dining room 1/2 full at least. I asked him to please find a place to recline that was less conspicuous to our customers.
Any VIP's in? Devin and his family. All your kids look just like you. Never once heard that before I'm sure.
-Toshi with his family. His oldest son gave me a hard look when they walked in. Catch me outside Toshi Jr...
-Steve Cox and a friend.
-Friends of John.
-Jason and Susan
-Somm Rob
-Kome Bucks from Mandy for her food.
Comps& Void Detail: Several ACL discounts. I noticed there was no seasonal promo row in the P&L spreadsheet for this week. I put yesterday's ACL comps as "Open $"
Employee day off's for Devin and Toshi.
R&M needs:
86'd items/ need more:
LY Lunch Sales: 2861
TY Lunch Sales: 2447
+/- : -14%, -$414
Lunch Covers: 138
Avg PPA:17.73
Previous Days Labor: 22%
Previous Days Comps: 7%
Controllable Comps: 1.85%
Weather: Overcast morning, sunny and 70's afternoon
Special events?:ACL weekend 2
Who worked: John, Zayn, Renee, Mandy CL, Alyssa H, Chaz SA, Brennan FR
Flow of Business, Cuts and Ticket Times: Steady lunch. More people at opening than usual. Lots of ACL discounts. One or two pops, but never totally filled up. Several 5 top tables as well. No issues with ticket times. Food looked great. I cut John at 2pm, Zayn at 2:30.
Specials:
3 Staff members that stood out (why/how):There have been more instances of the server station water being left on to overflow in the pitchers. This time Mandy was the culprit. The water needs to be turned off by the last person using it. The only exception is if they get verbal confirmation from someone else willing to turn off the water for them. This isn't a new rule and everyone from newbs to veteran servers are missing the mark.
Zayn seems to be progressing as a server. He took about 3 of the 5 top tables and handled the mild rushes with ease. Still needs a bit more familiarity with the sushi menu.
A customer asked him for sashimi recommendations. He defaulted to me. The katsuo looked especially good today, so we recommended that. He had to explain the difference between the Katsuo Tataki and the katsuo sashimi. Our sushi menu lists the katsuo tataki as the katsuo sashimi. This is inaccurate. Before he took it out, I explained the various toppings to him so that he could present the sashimi with some insight for the customers.
Mandy did bring to my attention that he left without checking out and left some of his side work undone. She does not feel it was intentional.
Chaz did well today. I felt much less compelled to step in to help him today. He really didn't need it. He and Alyssa made a good team also.
John could do better to maintain professional decorum on the sales floor during business hours. While waiting for his food, he was spread out in a chair behind Alyssa at the host stand with the dining room 1/2 full at least. I asked him to please find a place to recline that was less conspicuous to our customers.
Any VIP's in? Devin and his family. All your kids look just like you. Never once heard that before I'm sure.
-Toshi with his family. His oldest son gave me a hard look when they walked in. Catch me outside Toshi Jr...
-Steve Cox and a friend.
-Friends of John.
-Jason and Susan
-Somm Rob
-Kome Bucks from Mandy for her food.
Comps& Void Detail: Several ACL discounts. I noticed there was no seasonal promo row in the P&L spreadsheet for this week. I put yesterday's ACL comps as "Open $"
Employee day off's for Devin and Toshi.
R&M needs:
86'd items/ need more:
Saturday PM Recap 10/14/17
Written By: Leary
LY Dinner Sales: 7584
TY Dinner Sales: 6292
+/- : -1292, -17%
Dinner Covers: 223
Avg PPA: 29.72
Weather: Warm Summer evening
Special events?: ACL Weekend 2, UT v OU games, Astros playoff game
Who worked:
Krystin, Renee, Lindsey, Naoto, Dusten Cl, Beorn SA, Hiroe FR, Annie & Veronica H, John Cktl
Flow of Business, Cuts and Ticket Times:
It was oddly slow tonight. ACL didn't seem to affect business much last Saturday so I'm guessing maybe the games going on today had something to do with. Maybe more locals go to the second weekend of ACL because it's not as crowded. Either way we barely had a wait most of the night. We were mostly full for the bulk of the shift, but often only had a few tables waiting here or there. Hit a quick 25 minute wait around 9, but that was it. No parties tonight. Just 1 walk in 5-top. Ticket times were great.
Had one issue with a Tori Teba sent back that had some red in it. It looked like a blood vein popped rather than being undercooked. The table was understanding, and were happy with their replacement.
Specials:
Ebi Chili- 17
Gindara Miso Yaki- 4
Whole Aji- 4
3 Staff members that stood out (why/how):
Pretty smooth shift. Everyone was pretty unchallenged.
-Annie was very engaging with guests as usual, and I think it set a great example for Veronica.
Any VIP's in?
Ginny Marie again
Derek with a friend
Annie's friend
Comps & Void Detail:
-3 ACL comps
-1 Bday Comp
-Kome Bucks for 2 tables
-Kome Bucks for Lindsey since section 3 was a bit of a bust.
-Kome Bucks for John for food and a drink. He sold $150 as cocktail.
-Server Misring for a sunshine roll
-Guest changed mind for a grilled salmon, they wanted onigiri.
-Recovery for a Tori Teba with some red in it.
R&M needs:
The blower motor was replaced in the Kitchen AC by Victor.
Rodrigo replaced the refill lines in the tanks of toilets and they work great now.
Both entered in maintenance blog.
86'd items/ need more:
I added the Kansai Mule button back to the Sake Screen so we could still offer a type of Sake Mule while waiting on cucumber sake.
LY Dinner Sales: 7584
TY Dinner Sales: 6292
+/- : -1292, -17%
Dinner Covers: 223
Avg PPA: 29.72
Weather: Warm Summer evening
Special events?: ACL Weekend 2, UT v OU games, Astros playoff game
Who worked:
Krystin, Renee, Lindsey, Naoto, Dusten Cl, Beorn SA, Hiroe FR, Annie & Veronica H, John Cktl
Flow of Business, Cuts and Ticket Times:
It was oddly slow tonight. ACL didn't seem to affect business much last Saturday so I'm guessing maybe the games going on today had something to do with. Maybe more locals go to the second weekend of ACL because it's not as crowded. Either way we barely had a wait most of the night. We were mostly full for the bulk of the shift, but often only had a few tables waiting here or there. Hit a quick 25 minute wait around 9, but that was it. No parties tonight. Just 1 walk in 5-top. Ticket times were great.
Had one issue with a Tori Teba sent back that had some red in it. It looked like a blood vein popped rather than being undercooked. The table was understanding, and were happy with their replacement.
Specials:
Ebi Chili- 17
Gindara Miso Yaki- 4
Whole Aji- 4
3 Staff members that stood out (why/how):
Pretty smooth shift. Everyone was pretty unchallenged.
-Annie was very engaging with guests as usual, and I think it set a great example for Veronica.
Any VIP's in?
Ginny Marie again
Derek with a friend
Annie's friend
Comps & Void Detail:
-3 ACL comps
-1 Bday Comp
-Kome Bucks for 2 tables
-Kome Bucks for Lindsey since section 3 was a bit of a bust.
-Kome Bucks for John for food and a drink. He sold $150 as cocktail.
-Server Misring for a sunshine roll
-Guest changed mind for a grilled salmon, they wanted onigiri.
-Recovery for a Tori Teba with some red in it.
R&M needs:
The blower motor was replaced in the Kitchen AC by Victor.
Rodrigo replaced the refill lines in the tanks of toilets and they work great now.
Both entered in maintenance blog.
86'd items/ need more:
I added the Kansai Mule button back to the Sake Screen so we could still offer a type of Sake Mule while waiting on cucumber sake.
Saturday, October 14, 2017
SAT AM Recap 10/14/17
Written By: Devin Steuerwald
LY Lunch Sales: $2868.00
TY Lunch Sales: $3327.00
+/- : +459.00, +16%
Lunch Covers: 170
Avg PPA: 19.57
Previous Days Labor: 19%
Previous Days Comps: 5%
Controllable Comps: 3.98%
Weather: Cloudy currently. the high will be 89. partly cloudy tonight with a low of 68
Special events?: ACHell :) week 2
Who worked: Mandy, John H, Kelly S, Johnny, Chaz SA, Hiroe FR, Annie H1
Flow of Business, Cuts and Ticket Times:
Slower Saturday, went on a wait for tables, room open at sushi bar, at 1:00 pm. started to clear out a little then we got a second pop at 1:30 that put us on a full wait for 30-45 till about 2 when we came off the wait and started to slow down again. lots of big groups today. Closed 4 on
* had a small boy run into the open bathroom door and hurt himself today. i followed up with the parents who said it was all his fault, i gave little man an ice cream cone, because im a Dad and can't turn it off :)
Specials:
n/a
3 Staff members that stood out (why/how):
*Annie went above and beyond entertaining some fussy kids when we were on the wait. i could tell the parents really enjoyed her helping out with them.
* Chaz for always hustling when he needs to but also for making jokes and keeping everyones spirts up during the rush. really glad to have him here!
* FoH servers for being able to "kick it into high gear" it was pretty slow most of the shift but when the rush came they were al ready and helping eachother out! go team Kome!
Any VIP's in?
*Kelly's roommate
Comps& Void Detail:
*ACL promo- 10 total for $52.38
*emp day off- johnny $1.80
*FnF- kelly's roommate 6.10
*birthday- 5.50
R&M needs:
86'd items/ need more:
o-toro
toro
tx blues
sake julep
kyuri mule
tx sake bottle
LY Lunch Sales: $2868.00
TY Lunch Sales: $3327.00
+/- : +459.00, +16%
Lunch Covers: 170
Avg PPA: 19.57
Previous Days Labor: 19%
Previous Days Comps: 5%
Controllable Comps: 3.98%
Weather: Cloudy currently. the high will be 89. partly cloudy tonight with a low of 68
Special events?: ACHell :) week 2
Who worked: Mandy, John H, Kelly S, Johnny, Chaz SA, Hiroe FR, Annie H1
Flow of Business, Cuts and Ticket Times:
Slower Saturday, went on a wait for tables, room open at sushi bar, at 1:00 pm. started to clear out a little then we got a second pop at 1:30 that put us on a full wait for 30-45 till about 2 when we came off the wait and started to slow down again. lots of big groups today. Closed 4 on
* had a small boy run into the open bathroom door and hurt himself today. i followed up with the parents who said it was all his fault, i gave little man an ice cream cone, because im a Dad and can't turn it off :)
Specials:
n/a
3 Staff members that stood out (why/how):
*Annie went above and beyond entertaining some fussy kids when we were on the wait. i could tell the parents really enjoyed her helping out with them.
* Chaz for always hustling when he needs to but also for making jokes and keeping everyones spirts up during the rush. really glad to have him here!
* FoH servers for being able to "kick it into high gear" it was pretty slow most of the shift but when the rush came they were al ready and helping eachother out! go team Kome!
Any VIP's in?
*Kelly's roommate
Comps& Void Detail:
*ACL promo- 10 total for $52.38
*emp day off- johnny $1.80
*FnF- kelly's roommate 6.10
*birthday- 5.50
R&M needs:
86'd items/ need more:
o-toro
toro
tx blues
sake julep
kyuri mule
tx sake bottle
Friday, October 13, 2017
FRI PM Recap 10/13/17
Written By: Devin Steuerwald
LY Dinner Sales: $7183.00
TY Dinner Sales: $7252.00
+/- : +69.00, +1%
Dinner Covers: 244
Avg PPA: 29.72
Weather: Sunny currently, the high of 87
Special events?: ACL week 2
Who worked: Krystin, Johnny, Renee, Lindsey, Dusten, Kelly D H1, Veronica H2, Alyssa CT, Beorn SA, Brennan FR
Flow of Business, Cuts and Ticket Times:
steady start on a wait by 6pm stayed about a 20-30 min wait till 7:30 then we got hit with 5 4tops and 2 3 tops so it was over an hour for a big table and most 2 tops were getting sat almost right away. once we got all of those big tops sat the wait went to about 45 min. stayed about 30-45 min until 9:15 when we came off the wait. cut CT and H1 and went 3 on at 9:45 once the restaurant started to clear out. went 2 on at 10:30
- had two desserts ( a taiyaki and a tempura ice cream)on separate tickets, take about 15-20 min at the beginning of service. the kitchen also had a few tempura orders at the same time so the station was bogged down. BOH question: do dessert tickets take priority or is it how they are rung in? i feel this was only an issue because on of the tables was trying to make a movie, they wound up taking the temp. ice cream to go and we didn't have to go silver for it. they had already paid out so i couldn't comp it, so i gave them a $10 Kome Bucks, they left happy.
-Wendy Guerro showed up nice and early for her party of 7. They got on the wait, she was very happy to get the GC.
- Susan and Jason came in tonight and sat in Dustin's section, he broke the news to them about " No substitutions" but we spoke with Ichi-ban (toshi) and he allowed them to order as normal until Leary can talk with them. Leary just a heads up they will be out of town next friday but said they would come in on saturday lunch.
- Had a table that wanted to make their own roll, when Lindsay told them we aren't allowing modifiers they asked to speak to a manager. I went over and told them that because of the size of our restaurant we can not accommodate special orders anymore. one person in the group of four had a problem with that and said they would find a new place to go and that we were going to lose customers. everyone else in the group said it was fine and that he was overreacting. i bought them a couple desserts as a recovery and checked back in with them at the end, they said everything was great and they had a good time.
***Leary*** can you send Brennan an invite in ADP******
Specials:
*Ebi Chili-13
*Miso Yaki-11
*Nigiri set-15
3 Staff members that stood out (why/how):
* spoke to Alyssa about keeping up with restocking beers and sake before we get low. we ran out of snow maiden and got pretty low on sapporo. We had to put them in an ice bath.
* Lindsey was on top of running duties today kept herself busy, when not helping out her fellow servers, all night by polishing glasses and plates, she even sanitized the check clipboards. gave her $15 in Kome Bucks for going above and beyond.
Any VIP's in?
*Julian and Nuna
*Milo, Paul and Luara
* Susan and Jason
Comps& Void Detail:
* Recovery- 2 camembert tempura- $16 (see above note)
* ACL Promo- $5.55
R&M needs:
86'd items/ need more:
LY Dinner Sales: $7183.00
TY Dinner Sales: $7252.00
+/- : +69.00, +1%
Dinner Covers: 244
Avg PPA: 29.72
Weather: Sunny currently, the high of 87
Special events?: ACL week 2
Who worked: Krystin, Johnny, Renee, Lindsey, Dusten, Kelly D H1, Veronica H2, Alyssa CT, Beorn SA, Brennan FR
Flow of Business, Cuts and Ticket Times:
steady start on a wait by 6pm stayed about a 20-30 min wait till 7:30 then we got hit with 5 4tops and 2 3 tops so it was over an hour for a big table and most 2 tops were getting sat almost right away. once we got all of those big tops sat the wait went to about 45 min. stayed about 30-45 min until 9:15 when we came off the wait. cut CT and H1 and went 3 on at 9:45 once the restaurant started to clear out. went 2 on at 10:30
- had two desserts ( a taiyaki and a tempura ice cream)on separate tickets, take about 15-20 min at the beginning of service. the kitchen also had a few tempura orders at the same time so the station was bogged down. BOH question: do dessert tickets take priority or is it how they are rung in? i feel this was only an issue because on of the tables was trying to make a movie, they wound up taking the temp. ice cream to go and we didn't have to go silver for it. they had already paid out so i couldn't comp it, so i gave them a $10 Kome Bucks, they left happy.
-Wendy Guerro showed up nice and early for her party of 7. They got on the wait, she was very happy to get the GC.
- Susan and Jason came in tonight and sat in Dustin's section, he broke the news to them about " No substitutions" but we spoke with Ichi-ban (toshi) and he allowed them to order as normal until Leary can talk with them. Leary just a heads up they will be out of town next friday but said they would come in on saturday lunch.
- Had a table that wanted to make their own roll, when Lindsay told them we aren't allowing modifiers they asked to speak to a manager. I went over and told them that because of the size of our restaurant we can not accommodate special orders anymore. one person in the group of four had a problem with that and said they would find a new place to go and that we were going to lose customers. everyone else in the group said it was fine and that he was overreacting. i bought them a couple desserts as a recovery and checked back in with them at the end, they said everything was great and they had a good time.
***Leary*** can you send Brennan an invite in ADP******
Specials:
*Ebi Chili-13
*Miso Yaki-11
*Nigiri set-15
3 Staff members that stood out (why/how):
* spoke to Alyssa about keeping up with restocking beers and sake before we get low. we ran out of snow maiden and got pretty low on sapporo. We had to put them in an ice bath.
* Lindsey was on top of running duties today kept herself busy, when not helping out her fellow servers, all night by polishing glasses and plates, she even sanitized the check clipboards. gave her $15 in Kome Bucks for going above and beyond.
Any VIP's in?
*Julian and Nuna
*Milo, Paul and Luara
* Susan and Jason
Comps& Void Detail:
* Recovery- 2 camembert tempura- $16 (see above note)
* ACL Promo- $5.55
R&M needs:
86'd items/ need more:
Friday AM Recap 10/13/17
Written By: Leary
LY Lunch Sales: 2234
TY Lunch Sales: 2603
+/- : +369, +17%
Lunch Covers: 139
Avg PPA: 18.75
Weather: Sunny and hot
Special events?: ACL weekend 2
Who worked:
Krystin, Derek, Kelly, Clair Cl, Beorn SA, Brennan FR, Melody H
Flow of Business, Cuts and Ticket Times:
It was decent Friday. We were full by noon, and stayed that way until around 130. Had a few tables wait, but never hit more than a 15 minute wait. Started to thin out after 130 and went 2 on. Ticket times were good. Business came at a nice pace today.
Had my first customer complaint about the no substitutions. Kelly informed the guest, and then let me know she wanted to speak to the manager. I went by and apologized, but let her know we no longer are accepting substitutions on rolls. She was a little grumpy about. She ordered the philly roll as is, and when it came out I brought her 2 pieces of salmon nigiri on the house. That definitely put a smile on her face. I went by to check on them and they ended up happy and tipped Kelly well. It's going to take a bit for people to get on board, but I think it's going to be beneficial to stick to our guns with this policy.
Specials:
3 Staff members that stood out (why/how):
-Melody had another solid shift at the host stand
-Takao did fine as the expo today, but it wasn't as challenging as last week. He did seem more focused on ticket awareness.
-Kelly came in fresh faced and ready to work. Hoping her eval will result in a more consistent performance.
Any VIP's in?
Comps& Void Detail:
-Kome Bucks for Krystin for picking up a shift
-ANA
-Recovery for 2 pieces of salmon nigiri
R&M needs:
86'd items/ need more:
LY Lunch Sales: 2234
TY Lunch Sales: 2603
+/- : +369, +17%
Lunch Covers: 139
Avg PPA: 18.75
Weather: Sunny and hot
Special events?: ACL weekend 2
Who worked:
Krystin, Derek, Kelly, Clair Cl, Beorn SA, Brennan FR, Melody H
Flow of Business, Cuts and Ticket Times:
It was decent Friday. We were full by noon, and stayed that way until around 130. Had a few tables wait, but never hit more than a 15 minute wait. Started to thin out after 130 and went 2 on. Ticket times were good. Business came at a nice pace today.
Had my first customer complaint about the no substitutions. Kelly informed the guest, and then let me know she wanted to speak to the manager. I went by and apologized, but let her know we no longer are accepting substitutions on rolls. She was a little grumpy about. She ordered the philly roll as is, and when it came out I brought her 2 pieces of salmon nigiri on the house. That definitely put a smile on her face. I went by to check on them and they ended up happy and tipped Kelly well. It's going to take a bit for people to get on board, but I think it's going to be beneficial to stick to our guns with this policy.
Specials:
3 Staff members that stood out (why/how):
-Melody had another solid shift at the host stand
-Takao did fine as the expo today, but it wasn't as challenging as last week. He did seem more focused on ticket awareness.
-Kelly came in fresh faced and ready to work. Hoping her eval will result in a more consistent performance.
Any VIP's in?
Comps& Void Detail:
-Kome Bucks for Krystin for picking up a shift
-ANA
-Recovery for 2 pieces of salmon nigiri
R&M needs:
86'd items/ need more:
Thursday, October 12, 2017
Thursday PM Recap 10/12/17
Written By: Chelsea
LY Dinner Sales: $5528
TY Dinner Sales: $5699
+/- : 3% or $171 over LY
Dinner Covers: 197
Avg PPA: $28.93
Weather: a warm evening that cooled off nicely
Special events?: between ACL weekends
Who worked: Kelly, Krystin, Cindy, Lindsey, Dusten CL, Pat Cktl, John FR and Beorn SA, Kelly D and Jenny Host
Flow of Business, Cuts and Ticket Times: Started off slow-ish, didn't fill up until 6:45. Then right at 7pm, we hit a wait and added 40 covers to the wait in 15 minutes. It continued to grow, as there was a walk in 8 top and walk in 6 top added to the wait in that time frame as well. It hit 35-45m for 2 tops at 1h 15m for larger parties at the peak. It started winding down around 9, but we didn't make it off the wait until 9:35, when we sat the last 6 top. At that time, we went 2 on, also cutting Patrick and Kelly D. A 4 top turned in to a 6 top just after this, and it had been in Kelly's section, but she transferred it to Lindsey once it became a 6. Closed with two on. Ticket times were good.
Specials: Mabo Tofu - 8, Whole Aji - 2
3 Staff members that stood out (why/how):
No real standouts today. Everyone was on point for the most part. There were some grumbles from servers during difficult times (campers, etc) but people mostly bounced back from it.
Any VIP's in? True and a friend, Addie and her bf, my old coworker from HomeAway
Comps& Void Detail: Kome Bucks from Cindy, Kome Bucks from Lindsey, Guest Changed Mind Endo in NY, she didn't know that it was in rice paper (that's not listed on the menu, it says riceless but it is in ricepaper so maybe we should point that out) and she's not supposed to have any rice, FNF 2 madai pcs for my old coworker, Recovery edamame and gyoza for a 5top table that went 10m over their quote time. They were actually very nice, but one of the younger folks mentioned that their parents were very hungry, so I wanted to make sure they got something to eat quickly. DNL Fat Samurai, they asked for it with no krab salad but then it had a ton of carrot and spinach instead, and the customer just said they didn't like it. One birthday Taiyaki. Did give a $10 Kome Buck card to a table that had an Alone Together and said that they order it all the time but that this time the crunchies were not very fresh. We offered to take half off but they said it was not necessary, so we gave them the card for next time.
R&M needs:
86'd items/ need more: Whole Aji
LY Dinner Sales: $5528
TY Dinner Sales: $5699
+/- : 3% or $171 over LY
Dinner Covers: 197
Avg PPA: $28.93
Weather: a warm evening that cooled off nicely
Special events?: between ACL weekends
Who worked: Kelly, Krystin, Cindy, Lindsey, Dusten CL, Pat Cktl, John FR and Beorn SA, Kelly D and Jenny Host
Flow of Business, Cuts and Ticket Times: Started off slow-ish, didn't fill up until 6:45. Then right at 7pm, we hit a wait and added 40 covers to the wait in 15 minutes. It continued to grow, as there was a walk in 8 top and walk in 6 top added to the wait in that time frame as well. It hit 35-45m for 2 tops at 1h 15m for larger parties at the peak. It started winding down around 9, but we didn't make it off the wait until 9:35, when we sat the last 6 top. At that time, we went 2 on, also cutting Patrick and Kelly D. A 4 top turned in to a 6 top just after this, and it had been in Kelly's section, but she transferred it to Lindsey once it became a 6. Closed with two on. Ticket times were good.
Specials: Mabo Tofu - 8, Whole Aji - 2
3 Staff members that stood out (why/how):
No real standouts today. Everyone was on point for the most part. There were some grumbles from servers during difficult times (campers, etc) but people mostly bounced back from it.
Any VIP's in? True and a friend, Addie and her bf, my old coworker from HomeAway
Comps& Void Detail: Kome Bucks from Cindy, Kome Bucks from Lindsey, Guest Changed Mind Endo in NY, she didn't know that it was in rice paper (that's not listed on the menu, it says riceless but it is in ricepaper so maybe we should point that out) and she's not supposed to have any rice, FNF 2 madai pcs for my old coworker, Recovery edamame and gyoza for a 5top table that went 10m over their quote time. They were actually very nice, but one of the younger folks mentioned that their parents were very hungry, so I wanted to make sure they got something to eat quickly. DNL Fat Samurai, they asked for it with no krab salad but then it had a ton of carrot and spinach instead, and the customer just said they didn't like it. One birthday Taiyaki. Did give a $10 Kome Buck card to a table that had an Alone Together and said that they order it all the time but that this time the crunchies were not very fresh. We offered to take half off but they said it was not necessary, so we gave them the card for next time.
R&M needs:
86'd items/ need more: Whole Aji
Thur AM Recap 10/12/17
Written By: Devin Steuerwald
LY Lunch Sales: $2412.00
TY Lunch Sales: $1743.00
+/- : -669.00, -28%
Lunch Covers: 102
Avg PPA: 17.09
Previous Days Labor: 21%
Previous Days Comps: 7%
Controllable Comps: 0%
Weather: Sunny with a high of 86
Special events?: beautiful day in ATX
Who worked: Krystin, Zayn, Kelly S, Johnny, Beorn SA, Brennan FR, Kelly D H1
Flow of Business, Cuts and Ticket Times:
Slow lunch, we never got on a wait and only filled up 3/4 the way around 12:15. by 12:30 it started to clear out but then we got another pop and went on a 5-10 min wait for a table with openings at the sushi bar. it started to clear out again by 1:15 and we went 2 on to end of service
Specials:
n/a
3 Staff members that stood out (why/how):
slow shift no one was challenged but everyone stayed busy and productive
Any VIP's in?
*Naoto
*Aaron Franklin
Comps& Void Detail:
*F&F- Aaron Franklin- $3.60
*emp day off- Naoto $4.80
*spill- open cider in fridge- $5
*Kome Bucks- Kelly $9
* Kome bucks- krystin- $7
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2412.00
TY Lunch Sales: $1743.00
+/- : -669.00, -28%
Lunch Covers: 102
Avg PPA: 17.09
Previous Days Labor: 21%
Previous Days Comps: 7%
Controllable Comps: 0%
Weather: Sunny with a high of 86
Special events?: beautiful day in ATX
Who worked: Krystin, Zayn, Kelly S, Johnny, Beorn SA, Brennan FR, Kelly D H1
Flow of Business, Cuts and Ticket Times:
Slow lunch, we never got on a wait and only filled up 3/4 the way around 12:15. by 12:30 it started to clear out but then we got another pop and went on a 5-10 min wait for a table with openings at the sushi bar. it started to clear out again by 1:15 and we went 2 on to end of service
Specials:
n/a
3 Staff members that stood out (why/how):
slow shift no one was challenged but everyone stayed busy and productive
Any VIP's in?
*Naoto
*Aaron Franklin
Comps& Void Detail:
*F&F- Aaron Franklin- $3.60
*emp day off- Naoto $4.80
*spill- open cider in fridge- $5
*Kome Bucks- Kelly $9
* Kome bucks- krystin- $7
R&M needs:
86'd items/ need more:
Wednesday, October 11, 2017
Wed PM Recap 10/11/17
Written By: Devin Steuerwald
LY Dinner Sales: $4361.00
TY Dinner Sales: $5182.00
+/- : +821.00, +19%
Dinner Covers: 187
Avg PPA: 27.71
Weather: Sunny Currently, the high will be 78 clear tonight with a low of 62
Special events?: n/a
Who worked: Derek, Mandy, Patrick, Zayn, Krystin, Annie H1, Melody H2, Chaz SA, Brennan FR
Flow of Business, Cuts and Ticket Times: trickle in start but went on a full wait at 5:45 stayed on a 20-30 minute wait till 7:20. we were down to a 15-20 min wait by 7:45 and off the wait by 8pm. went down to 3 on at 8:15 and cut H1. went down to 2 on at 9:15
Vince wants front of house to start sorting dishes in the bus tubs and not the side of dish. took a little reminding with some but mid shift it seemed like everyone was helping out.
Sales contest for highest alcohol sales with patrick winning!
**Resey for Leary*** Guest name: Brian F (512-541-8737) double booked on our mistake
Specials:
* Mabo tofu- 3
* Shishito tempura- 9
*Whole Aji- 4
3 Staff members that stood out (why/how):
*Chaz always has a positive attitude and works hard. busses fast and is open to coaching and advice!
*mandy had a rough shift, she says she has been getting scheduled for section 3 a lot and she hasn't been doing that great in that section. when the party did not show it made it a little worse. i gave her $15 in Kome Bucks for the loss of the party and not getting the cancellation fee.
Any VIP's in?
Brittany
Comps& Void Detail:
*emp day off- Brittany $5.10 at cocktail/ $20.55 at table
*guest changed mind- $9- kome chazuke they ordered three, order was repeated back, when the food came they said they ordered 2.
*emp day off- Annie- $2.70
* kome bucks- Krystin- 11.90
R&M needs:
* we had a small issue with a little girl getting trapped in the large bathroom tonight. I spoke to the mother of the girl and apologized. i spoke to the girl and offered her an ice cream cone because ice cream cones are scientifically proven to make things better. i told them that we would have our maintenance man take a look at the door. everyone seemed to be fine after that. i feel like the kid just couldn't open the door but there is a part on the door jam that is sticking out a little but i think it was just a case of a child needing adult supervision.
86'd items/ need more:
LY Dinner Sales: $4361.00
TY Dinner Sales: $5182.00
+/- : +821.00, +19%
Dinner Covers: 187
Avg PPA: 27.71
Weather: Sunny Currently, the high will be 78 clear tonight with a low of 62
Special events?: n/a
Who worked: Derek, Mandy, Patrick, Zayn, Krystin, Annie H1, Melody H2, Chaz SA, Brennan FR
Flow of Business, Cuts and Ticket Times: trickle in start but went on a full wait at 5:45 stayed on a 20-30 minute wait till 7:20. we were down to a 15-20 min wait by 7:45 and off the wait by 8pm. went down to 3 on at 8:15 and cut H1. went down to 2 on at 9:15
Vince wants front of house to start sorting dishes in the bus tubs and not the side of dish. took a little reminding with some but mid shift it seemed like everyone was helping out.
Sales contest for highest alcohol sales with patrick winning!
**Resey for Leary*** Guest name: Brian F (512-541-8737) double booked on our mistake
Specials:
* Mabo tofu- 3
* Shishito tempura- 9
*Whole Aji- 4
3 Staff members that stood out (why/how):
*Chaz always has a positive attitude and works hard. busses fast and is open to coaching and advice!
*mandy had a rough shift, she says she has been getting scheduled for section 3 a lot and she hasn't been doing that great in that section. when the party did not show it made it a little worse. i gave her $15 in Kome Bucks for the loss of the party and not getting the cancellation fee.
Any VIP's in?
Brittany
Comps& Void Detail:
*emp day off- Brittany $5.10 at cocktail/ $20.55 at table
*guest changed mind- $9- kome chazuke they ordered three, order was repeated back, when the food came they said they ordered 2.
*emp day off- Annie- $2.70
* kome bucks- Krystin- 11.90
R&M needs:
* we had a small issue with a little girl getting trapped in the large bathroom tonight. I spoke to the mother of the girl and apologized. i spoke to the girl and offered her an ice cream cone because ice cream cones are scientifically proven to make things better. i told them that we would have our maintenance man take a look at the door. everyone seemed to be fine after that. i feel like the kid just couldn't open the door but there is a part on the door jam that is sticking out a little but i think it was just a case of a child needing adult supervision.
86'd items/ need more:
Wednesday A.M 10/11/17
Written By: Drew
LY Lunch Sales: $2085
TY Lunch Sales: $1765 (-320)
+/- : -15%
Lunch Covers: 105
Avg PPA: $16.81
Weather:
Beautiful, Sunny in the 60's
Special events?:
Who worked:
Zayn, Lindsey, Kelly, Johnny CL, Chaz SA, Annie H, Hiroe & Kelly D. FR
Flow of Business, Cuts and Ticket Times:
Pretty slow at first, didn't really pick up until about 12:15, around 12:30pm we were full for like a couple minutes. Then it was one in one out. Had a group of 8 in the party room, from the Ramen Expo. They were very pleasant and happy with their meal. Kayo and Take bought them a bottle of Texas Sake, and then the group bought another bottle to take with them. Overall everyone was on top of it all. Did have a slight incident with one of Lindsey's tables, an elderly woman had complained to her that her Ramen was a bit too salty, Annie over heard and tried to take her bowl away but Lindsey stopped her. Lindsey then offered woman more hot water. After that she was fine. I checked in with her before she left. Sushi bar did great being short one person today. Had someone by the name of Emmett Myers come in and apply for a dishwashing position, he doesn't have any experience but i find that could help us mold him into the type of employee we want him to be. I put his application in Leary's folder.
Specials:
3 Staff members that stood out (why/how):
-Annie did great today, and her attitude was pretty positive! She did have one incident with lindsey mentioned above but she apologized to Lindsey, once she realized she might have been overstepping.
- Chaz had a tray full of cups that were filled with water and other dishes sitting on a chair while he was bussing. I went over immediately and asked him not to do that, since anybody walking by could easily bump the chair and spill the contents of tray everywhere, he said that Beorn had trained him to do that but that if I wanted him to no longer do that, he would comply. I'm pretty green floor manager but can anyone else offer an opinion if this is ok or not.
-Kelly Dobbins is amazing, she handled Food Running flawlessly. Her and Hiroe are like a dream team.
Any VIP's in?
Comps& Void Detail:
-Owner comp-Bottle of Texas Sake and 2 Edamame
-Kome Bucks for Kelly Swaney
R&M needs:
86'd items/ need more:
86 Texas Sake Bottle
LY Lunch Sales: $2085
TY Lunch Sales: $1765 (-320)
+/- : -15%
Lunch Covers: 105
Avg PPA: $16.81
Weather:
Beautiful, Sunny in the 60's
Special events?:
Who worked:
Zayn, Lindsey, Kelly, Johnny CL, Chaz SA, Annie H, Hiroe & Kelly D. FR
Flow of Business, Cuts and Ticket Times:
Pretty slow at first, didn't really pick up until about 12:15, around 12:30pm we were full for like a couple minutes. Then it was one in one out. Had a group of 8 in the party room, from the Ramen Expo. They were very pleasant and happy with their meal. Kayo and Take bought them a bottle of Texas Sake, and then the group bought another bottle to take with them. Overall everyone was on top of it all. Did have a slight incident with one of Lindsey's tables, an elderly woman had complained to her that her Ramen was a bit too salty, Annie over heard and tried to take her bowl away but Lindsey stopped her. Lindsey then offered woman more hot water. After that she was fine. I checked in with her before she left. Sushi bar did great being short one person today. Had someone by the name of Emmett Myers come in and apply for a dishwashing position, he doesn't have any experience but i find that could help us mold him into the type of employee we want him to be. I put his application in Leary's folder.
Specials:
3 Staff members that stood out (why/how):
-Annie did great today, and her attitude was pretty positive! She did have one incident with lindsey mentioned above but she apologized to Lindsey, once she realized she might have been overstepping.
- Chaz had a tray full of cups that were filled with water and other dishes sitting on a chair while he was bussing. I went over immediately and asked him not to do that, since anybody walking by could easily bump the chair and spill the contents of tray everywhere, he said that Beorn had trained him to do that but that if I wanted him to no longer do that, he would comply. I'm pretty green floor manager but can anyone else offer an opinion if this is ok or not.
-Kelly Dobbins is amazing, she handled Food Running flawlessly. Her and Hiroe are like a dream team.
Any VIP's in?
Comps& Void Detail:
-Owner comp-Bottle of Texas Sake and 2 Edamame
-Kome Bucks for Kelly Swaney
R&M needs:
86'd items/ need more:
86 Texas Sake Bottle
Tuesday, October 10, 2017
TUE PM Recap 10/10/17
Written By: Devin Steuerwald
LY Dinner Sales: $4778.00
TY Dinner Sales: $4879.00
+/- : +101, 2%
Dinner Covers: 183
Avg PPA: $26.66
Weather: mostly sunny high of 78 tonight mostly cloudy with a low of 58
Special events?: Ramen Expo, Asahi Draft night
Who worked: Zayn, Mandy, John h, Naoto, Clair, Kelly D H1, Annie H2, Beorn FR, Cal SA
Flow of Business, Cuts and Ticket Times:
went on a wait pretty fast with the back A's being held for the Sun noodle party. on a full wait by 6pm the wait stayed a pretty constant 25-35 minutes all night. quote times were all pretty good. came off the wait by 9pm and cut H1, went 3 on the floor then 2 on at 9:30.
*Sun noodle party went down to 14 people so Naoto took it by himself. He did a flawless job. they stayed all the way to the end of service, looked like they were having a fun time!
*Broke out two cases of Asahi glasses from the trailer.
Specials:
*Mabo Tofu- 6
3 Staff members that stood out (why/how):
* Naoto for rocking out the Sun Noodle party!
Any VIP's in?
*Sun noodle party
*Kenta's school friends
Comps& Void Detail:
*Owner Comp- sun noodle party- $96.00
*owner comp- Kenta's school friend- $27.00
*Guest changed mind- $7.50
*birthday- $5.50
*owner comp- Kayo's food 10.00
R&M needs:
*Light to the Kome sign on the wall went out.
86'd items/ need more:
LY Dinner Sales: $4778.00
TY Dinner Sales: $4879.00
+/- : +101, 2%
Dinner Covers: 183
Avg PPA: $26.66
Weather: mostly sunny high of 78 tonight mostly cloudy with a low of 58
Special events?: Ramen Expo, Asahi Draft night
Who worked: Zayn, Mandy, John h, Naoto, Clair, Kelly D H1, Annie H2, Beorn FR, Cal SA
Flow of Business, Cuts and Ticket Times:
went on a wait pretty fast with the back A's being held for the Sun noodle party. on a full wait by 6pm the wait stayed a pretty constant 25-35 minutes all night. quote times were all pretty good. came off the wait by 9pm and cut H1, went 3 on the floor then 2 on at 9:30.
*Sun noodle party went down to 14 people so Naoto took it by himself. He did a flawless job. they stayed all the way to the end of service, looked like they were having a fun time!
*Broke out two cases of Asahi glasses from the trailer.
Specials:
*Mabo Tofu- 6
3 Staff members that stood out (why/how):
* Naoto for rocking out the Sun Noodle party!
Any VIP's in?
*Sun noodle party
*Kenta's school friends
Comps& Void Detail:
*Owner Comp- sun noodle party- $96.00
*owner comp- Kenta's school friend- $27.00
*Guest changed mind- $7.50
*birthday- $5.50
*owner comp- Kayo's food 10.00
R&M needs:
*Light to the Kome sign on the wall went out.
86'd items/ need more:
Tue AM Recap 10/10/17
Written By: Devin Steuerwald
LY Lunch Sales: $1939.00
TY Lunch Sales: $1613.00
+/- : -326.00, -0%
Lunch Covers: 94
Avg PPA: 17.16
Previous Days Labor: 21%
Previous Days Comps: 9%
Controllable Comps: 0%
Weather: Cloudy with a cold front rolling in
Special events?: Ramen Expo
Who worked: Patrick, Lindsey, Kelly S, Johnny, Brittany H1, Chaz SA, Hiroe FR, Kelly D FR Train
Flow of Business, Cuts and Ticket Times:
* Late to open because we had to fill the bento box catering order, all hands on deck style! we all came together and knocked it out as a team and opened 10min late but right as the first guest was arriving! I gave all of the FOH who helped out $15 in Kome Bucks. they all had to rush to get the place put back together and set so we could open.
* slow start, came close to filling up by 12:30 but then it started to clear out and we slowed down. went 2 on the floor at 1pm. Ticket times were all great with no issues.
Specials:n/a
3 Staff members that stood out (why/how):
* All of the FOH staff, everyone came together to push all those bento boxes out before we opened!
* Chaz was on point today, with a positive attitude as well!
*Kelly D did a great job on her FR train, she is going to be solid on the floor.
Any VIP's in?
Glaziers rep
Comps& Void Detail:
* pat had a table that said the mules tasted like "windex" Pat said it was a fresh bottle of ginger beer and the drink tasted fine to me. compd to guest changed mind- $14
*ANA- $1.20
*F&F- Glaziers rep- $7.55
R&M needs:
*AC guy came out to look at the unit, he said all of the thermostats were set to "on" and that they should be on "auto" also not all the filters are getting changed. he showed me the one above
86'd items/ need more:
LY Lunch Sales: $1939.00
TY Lunch Sales: $1613.00
+/- : -326.00, -0%
Lunch Covers: 94
Avg PPA: 17.16
Previous Days Labor: 21%
Previous Days Comps: 9%
Controllable Comps: 0%
Weather: Cloudy with a cold front rolling in
Special events?: Ramen Expo
Who worked: Patrick, Lindsey, Kelly S, Johnny, Brittany H1, Chaz SA, Hiroe FR, Kelly D FR Train
Flow of Business, Cuts and Ticket Times:
* Late to open because we had to fill the bento box catering order, all hands on deck style! we all came together and knocked it out as a team and opened 10min late but right as the first guest was arriving! I gave all of the FOH who helped out $15 in Kome Bucks. they all had to rush to get the place put back together and set so we could open.
* slow start, came close to filling up by 12:30 but then it started to clear out and we slowed down. went 2 on the floor at 1pm. Ticket times were all great with no issues.
Specials:n/a
3 Staff members that stood out (why/how):
* All of the FOH staff, everyone came together to push all those bento boxes out before we opened!
* Chaz was on point today, with a positive attitude as well!
*Kelly D did a great job on her FR train, she is going to be solid on the floor.
Any VIP's in?
Glaziers rep
Comps& Void Detail:
* pat had a table that said the mules tasted like "windex" Pat said it was a fresh bottle of ginger beer and the drink tasted fine to me. compd to guest changed mind- $14
*ANA- $1.20
*F&F- Glaziers rep- $7.55
R&M needs:
*AC guy came out to look at the unit, he said all of the thermostats were set to "on" and that they should be on "auto" also not all the filters are getting changed. he showed me the one above
86'd items/ need more:
Monday, October 9, 2017
Monday PM Recap 10/9/17
Written By: Leary
LY Dinner Sales: 5157
TY Dinner Sales: 5893
+/- : +736, +14%
Dinner Covers: 198
Avg PPA: 29.76
Weather: Warm evening
Special events?:
Who worked:
Patrick, Mandy, Naoto, John, Clair Cl, Cal SA, Hiroe Tr Kelly FR, Annie & Alyssa H
Flow of Business, Cuts and Ticket Times:
It felt like a busy Sunday without the line at the door when we open. Hit a wait by 6, and peaked at around 40 min. Stayed steady and full through most of the shift, but the wait dropped to a handful of tables after 8. Off the wait after 9. Cut Annie at 9, and 2 on at 930. Longer ticket times at the sushi bar with us being down a person. Kitchen times were good. No customer issues.
Had a 11-top of JFC folks in for the Ramen expo, and another 6-top visiting from Japan (MisoYa) for the expo. Very happy to have Naoto here.
The sushi bar did a really solid job being one short. The Japanese parties were ordering a lot of specialty items and a lot of them. We had some longer tickets, but the servers were doing a good job of communicated the long waits with the tables. Everyone I spoke was very happy and understanding.
Specials:
Anko Karaage- 6
Ebi Chili- 12
3 Staff members that stood out (why/how):
-John did a solid job in the back As tonight.
-Annie seemed pretty subdued tonight. I asked her if she was doing ok, and she said she was battling allergies.
-Took a bit for Cal to find a rhythm tonight. He eventually found his groove, but I think the 5 days between his shifts might make it difficult for him to be consistent.
Any VIP's in?
Vince with family
Renee & John
Cal's Friends from Jackalope
Sophia
Ginny Marie
Juan from Sa-Ten
Josh's Girlfriend
Comps& Void Detail:
FNF for Josh's lady
FNF for 3 salmon kamas for JFC party
SIN for Jackalope & Ginny
Emp Day Off for Juan, Sophia, Vince, and Renee
Bday comp 1 fried ice cream
Kome Bucks for Naoto staying late and doing another deep clean of the soft serve machine to get all the black sesame seeds out before the next flavor
Guest Changed Mind for Blue Fin Sashimi that was wrongly marked
R&M needs:
-Rodrigo should be by tomorrow to adjust the flow of the toilets.
-Victor should also be by tomorrow to check out the front of house ACs. He also might need a check for a part ordered for the kitchen AC.
86'd items/ need more:
LY Dinner Sales: 5157
TY Dinner Sales: 5893
+/- : +736, +14%
Dinner Covers: 198
Avg PPA: 29.76
Weather: Warm evening
Special events?:
Who worked:
Patrick, Mandy, Naoto, John, Clair Cl, Cal SA, Hiroe Tr Kelly FR, Annie & Alyssa H
Flow of Business, Cuts and Ticket Times:
It felt like a busy Sunday without the line at the door when we open. Hit a wait by 6, and peaked at around 40 min. Stayed steady and full through most of the shift, but the wait dropped to a handful of tables after 8. Off the wait after 9. Cut Annie at 9, and 2 on at 930. Longer ticket times at the sushi bar with us being down a person. Kitchen times were good. No customer issues.
Had a 11-top of JFC folks in for the Ramen expo, and another 6-top visiting from Japan (MisoYa) for the expo. Very happy to have Naoto here.
The sushi bar did a really solid job being one short. The Japanese parties were ordering a lot of specialty items and a lot of them. We had some longer tickets, but the servers were doing a good job of communicated the long waits with the tables. Everyone I spoke was very happy and understanding.
Specials:
Anko Karaage- 6
Ebi Chili- 12
3 Staff members that stood out (why/how):
-John did a solid job in the back As tonight.
-Annie seemed pretty subdued tonight. I asked her if she was doing ok, and she said she was battling allergies.
-Took a bit for Cal to find a rhythm tonight. He eventually found his groove, but I think the 5 days between his shifts might make it difficult for him to be consistent.
Any VIP's in?
Vince with family
Renee & John
Cal's Friends from Jackalope
Sophia
Ginny Marie
Juan from Sa-Ten
Josh's Girlfriend
Comps& Void Detail:
FNF for Josh's lady
FNF for 3 salmon kamas for JFC party
SIN for Jackalope & Ginny
Emp Day Off for Juan, Sophia, Vince, and Renee
Bday comp 1 fried ice cream
Kome Bucks for Naoto staying late and doing another deep clean of the soft serve machine to get all the black sesame seeds out before the next flavor
Guest Changed Mind for Blue Fin Sashimi that was wrongly marked
R&M needs:
-Rodrigo should be by tomorrow to adjust the flow of the toilets.
-Victor should also be by tomorrow to check out the front of house ACs. He also might need a check for a part ordered for the kitchen AC.
86'd items/ need more:
Monday AM 10/9/17
Written By: Dusten
LY Lunch Sales: 2169
TY Lunch Sales: 2592
+/- :20% over LY and an increase of $423
Lunch Covers: 128
Avg PPA: 20.28
Previous Days Labor: 23%
Previous Days Comps: 6%
Controllable Comps: 1.18%
Weather: Sunny and warm.
Special events?: Indigenous Peoples Day, Post ACL week 1
Who worked: Grace, Zayn, Kelly, Johnny CL, Brittany H, Beorn FR, Chaz SA
Flow of Business, Cuts and Ticket Times: Fairly busy Monday. We had a good start. A few tables before the noon pop. Went on a wait of about 4-5 parties until about 1:15. I cut Grace then. Waited a while to see if there'd be a late pop. Not much of one, just some steady walk-ins. Cut Zayn at 1:40.
Specials:
3 Staff members that stood out (why/how): Had a ramen + gyoza contest. Kelly won $10 Kome bucks.
All servers did a solid job. Zayn was busy but held his own and asked for help when he needed it. Grace and Kelly were both helpful outside their sections. Johnny had a walk-in party of Japanese businessmen. They left happy.
Chaz seems to have variable speeds when he is working. I saw him move more quickly when things were busy. I offered him a couple of pointers on bussing and tray organization.
Brittany had a couple of customers give her grief about our incomplete party seating policy. She was firm, professional and polite. One guy wanted to sit at the bar. There was a woman there with two kids. One of the kids happened to be out of the chair at that moment. The guy wanted that seat, but it took a couple of carefully worded explanations that the seat was in fact occupied, even if the child wasn't physically in the chair. The other party's second person arrived only a couple of minutes after the first person got huffy and were able to be sat immediately.
Any VIP's in? Kaylynn (Quinn?) came in with a friend.
Comps& Void Detail: Owner comp catering order for Kengo-san.
$15 Kome bucks from Kaylynn
FNF for Kaylynn
R&M needs:
86'd items/ need more:
LY Lunch Sales: 2169
TY Lunch Sales: 2592
+/- :20% over LY and an increase of $423
Lunch Covers: 128
Avg PPA: 20.28
Previous Days Labor: 23%
Previous Days Comps: 6%
Controllable Comps: 1.18%
Weather: Sunny and warm.
Special events?: Indigenous Peoples Day, Post ACL week 1
Who worked: Grace, Zayn, Kelly, Johnny CL, Brittany H, Beorn FR, Chaz SA
Flow of Business, Cuts and Ticket Times: Fairly busy Monday. We had a good start. A few tables before the noon pop. Went on a wait of about 4-5 parties until about 1:15. I cut Grace then. Waited a while to see if there'd be a late pop. Not much of one, just some steady walk-ins. Cut Zayn at 1:40.
Specials:
3 Staff members that stood out (why/how): Had a ramen + gyoza contest. Kelly won $10 Kome bucks.
All servers did a solid job. Zayn was busy but held his own and asked for help when he needed it. Grace and Kelly were both helpful outside their sections. Johnny had a walk-in party of Japanese businessmen. They left happy.
Chaz seems to have variable speeds when he is working. I saw him move more quickly when things were busy. I offered him a couple of pointers on bussing and tray organization.
Brittany had a couple of customers give her grief about our incomplete party seating policy. She was firm, professional and polite. One guy wanted to sit at the bar. There was a woman there with two kids. One of the kids happened to be out of the chair at that moment. The guy wanted that seat, but it took a couple of carefully worded explanations that the seat was in fact occupied, even if the child wasn't physically in the chair. The other party's second person arrived only a couple of minutes after the first person got huffy and were able to be sat immediately.
Any VIP's in? Kaylynn (Quinn?) came in with a friend.
Comps& Void Detail: Owner comp catering order for Kengo-san.
$15 Kome bucks from Kaylynn
FNF for Kaylynn
R&M needs:
86'd items/ need more:
Sunday, October 8, 2017
Sunday PM 10/8/17 recap
Written By: Dusten
LY Dinner Sales: 4571
TY Dinner Sales: 6051
+/- : 32% increase (up $1474)
Dinner Covers: 197
Avg PPA: 30.72
Weather: warm and sunny
Special events?: ACL weekend 1
Who worked: Cindy, Grace, Derek, Naoto, Clair, Melody/Veronica H, Kelly D Cktl, Hiroe FR and Chaz SA
Flow of Business, Cuts and Ticket Times: About as average a sunday as I could imagine. Good pop right at opening. We went on a wait just after 6pm
Specials: 7 Mabo tofu, 6 Anko Karaage, 16 nigiri sets, 3 Aji Sashimi
3 Staff members that stood out (why/how): Kenta would do himself a world of good if he would simply speak up when he needs to pass through the server station or sushi bar while carrying items. People don't get out of your way if they don't know you are there!
Melody and Veronica did well at the stand. They both seem a little nervous and unsure of themselves. Still quote times looked good. They were clear about our policies. They worked well together also. Melody also said that Chaz is one of our better SA's.
Chaz did well tonight also. I had a prebuss/dish stacking contest, so that may have helped him a bit. He could still work on his prioritization of immediate duties and his efficiency of movement at the tables and in the dish pit. These things come with practice.
Any VIP's in? My friend Joel Bell and a date. My friends Vi and Dylan
Chelsea and Lindsey
Yellowjacket folks.
Comps& Void Detail: ACL discounts. So many people trying to find wiggle room in the promo- 5 people all wanting the discount when only one person has a wristband and they want separate checks. Someone who said they performed at ACL but have no wrist band. Someone with a wrist band that identified them as 21+ but no ACL wristband. Someone wanted to show us pictures of them at ACL, but didn't have their wristband. Those who followed the letter of the law got their discounts. $68.57 total.
FNF'd 2 zato pieces for Joel Bell
Employee day off for Chelsea and Lindsey
I made a $50 gift card at Chelsea's request.
R&M needs: The toilets are really having trouble flushing anything of any significance. This has been brought to my attention by staff and customers as well.
The AC struggled to keep up during service. Server station thermostat got up 79 despite being set to 74. I turned it off for about 10-15 minutes. It got down to 76 at the lowest and went back up to about 78.
86'd items/ need more:
LY Dinner Sales: 4571
TY Dinner Sales: 6051
+/- : 32% increase (up $1474)
Dinner Covers: 197
Avg PPA: 30.72
Weather: warm and sunny
Special events?: ACL weekend 1
Who worked: Cindy, Grace, Derek, Naoto, Clair, Melody/Veronica H, Kelly D Cktl, Hiroe FR and Chaz SA
Flow of Business, Cuts and Ticket Times: About as average a sunday as I could imagine. Good pop right at opening. We went on a wait just after 6pm
Specials: 7 Mabo tofu, 6 Anko Karaage, 16 nigiri sets, 3 Aji Sashimi
3 Staff members that stood out (why/how): Kenta would do himself a world of good if he would simply speak up when he needs to pass through the server station or sushi bar while carrying items. People don't get out of your way if they don't know you are there!
Melody and Veronica did well at the stand. They both seem a little nervous and unsure of themselves. Still quote times looked good. They were clear about our policies. They worked well together also. Melody also said that Chaz is one of our better SA's.
Chaz did well tonight also. I had a prebuss/dish stacking contest, so that may have helped him a bit. He could still work on his prioritization of immediate duties and his efficiency of movement at the tables and in the dish pit. These things come with practice.
Any VIP's in? My friend Joel Bell and a date. My friends Vi and Dylan
Chelsea and Lindsey
Yellowjacket folks.
Comps& Void Detail: ACL discounts. So many people trying to find wiggle room in the promo- 5 people all wanting the discount when only one person has a wristband and they want separate checks. Someone who said they performed at ACL but have no wrist band. Someone with a wrist band that identified them as 21+ but no ACL wristband. Someone wanted to show us pictures of them at ACL, but didn't have their wristband. Those who followed the letter of the law got their discounts. $68.57 total.
FNF'd 2 zato pieces for Joel Bell
Employee day off for Chelsea and Lindsey
I made a $50 gift card at Chelsea's request.
R&M needs: The toilets are really having trouble flushing anything of any significance. This has been brought to my attention by staff and customers as well.
The AC struggled to keep up during service. Server station thermostat got up 79 despite being set to 74. I turned it off for about 10-15 minutes. It got down to 76 at the lowest and went back up to about 78.
86'd items/ need more:
Sunday AM Recap 10/8/17
Written By: Leary
LY Lunch Sales: 2304
TY Lunch Sales: 3052
+/- : +748, +32%
Lunch Covers: 159
Avg PPA: 19.19
Previous Days Labor: 16%
Previous Days Comps: 4%
Controllable Comps: 5%
Weather: Warm and Sunny
Special events?: ACL Weekend
Who worked:
Krystin, Patrick, Renee, Mandy Cl, Beorn FR, Chaz SA, Kelly H
Flow of Business, Cuts and Ticket Times:
Another busy day. Not as many covers, and not as high of sales but it we stayed full most of the shift. Never hit much of wait other than big tops waiting to complete. Lots of large parties all weekend it seems. Lot's of ACL wrist bands as well. Starting to empty out by 240, and only a couple later tables came in.
Tickets times got a little high on rolls at one point, and had several 25 minute ticket times. People were pretty impatient about it today. Felt like a lot of out-of-towners. I was able to smooth over most tables, but one table was really giving me an earful about their crunchy dynamite not being an appetizer. I tried to explain why timing can be difficult at times, apologized for the delay, and ended up comping it. Checked back with them at the end of their meal and they were happy once well fed.
Specials:
3 Staff members that stood out (why/how):
-Matt was on Expo which was helpful today, but Beorn picked up for Brennan. He's still pretty new at food running so Matt was having to give him a lot of guidance, but it made a big difference having him as expo.
-Had a pretty good crew of servers today, but it was still a struggle at times to handle the volume. The schedule is already posted for next week, but starting on the following schedule we will be going 5 on Saturday & Sunday lunches.
-Kelly D seemed to have some difficulty at the host stand today. We had little spurts of business where several tables would walk in at once, and it seemed like she was having difficulty organizing it. I know she's usually is working with a second host so maybe the solo shift threw her off.
Any VIP's in?
-Rob
-Victor
-Andy Erdman & Emily
Comps& Void Detail:
-7 ACL Comps (had it on several big tops so it ended up being about $117 in comps)
-FNF for Victor (I gave him half off since the last time I saw him he had a bad experience with his ramen)
-Owner Comp
-EMP Day Off for Kelly and friends
-Recovery long wait on crunchy dynamite.
R&M needs:
86'd items/ need more:
LY Lunch Sales: 2304
TY Lunch Sales: 3052
+/- : +748, +32%
Lunch Covers: 159
Avg PPA: 19.19
Previous Days Labor: 16%
Previous Days Comps: 4%
Controllable Comps: 5%
Weather: Warm and Sunny
Special events?: ACL Weekend
Who worked:
Krystin, Patrick, Renee, Mandy Cl, Beorn FR, Chaz SA, Kelly H
Flow of Business, Cuts and Ticket Times:
Another busy day. Not as many covers, and not as high of sales but it we stayed full most of the shift. Never hit much of wait other than big tops waiting to complete. Lots of large parties all weekend it seems. Lot's of ACL wrist bands as well. Starting to empty out by 240, and only a couple later tables came in.
Tickets times got a little high on rolls at one point, and had several 25 minute ticket times. People were pretty impatient about it today. Felt like a lot of out-of-towners. I was able to smooth over most tables, but one table was really giving me an earful about their crunchy dynamite not being an appetizer. I tried to explain why timing can be difficult at times, apologized for the delay, and ended up comping it. Checked back with them at the end of their meal and they were happy once well fed.
Specials:
3 Staff members that stood out (why/how):
-Matt was on Expo which was helpful today, but Beorn picked up for Brennan. He's still pretty new at food running so Matt was having to give him a lot of guidance, but it made a big difference having him as expo.
-Had a pretty good crew of servers today, but it was still a struggle at times to handle the volume. The schedule is already posted for next week, but starting on the following schedule we will be going 5 on Saturday & Sunday lunches.
-Kelly D seemed to have some difficulty at the host stand today. We had little spurts of business where several tables would walk in at once, and it seemed like she was having difficulty organizing it. I know she's usually is working with a second host so maybe the solo shift threw her off.
Any VIP's in?
-Rob
-Victor
-Andy Erdman & Emily
Comps& Void Detail:
-7 ACL Comps (had it on several big tops so it ended up being about $117 in comps)
-FNF for Victor (I gave him half off since the last time I saw him he had a bad experience with his ramen)
-Owner Comp
-EMP Day Off for Kelly and friends
-Recovery long wait on crunchy dynamite.
R&M needs:
86'd items/ need more:
Saturday PM Recap 10/7/17
Written By: chelsea
LY Dinner Sales: $7052
TY Dinner Sales: $7826
+/- : 11% or $774 over LY
Dinner Covers: 245
Avg PPA: $31.94
Weather: a warm evening that cooled off nicely.
Special events?: ACL Weekend 1
Who worked: Clair, Renee, Krystin, Derek, Dusten CL, Pat Cktl, Hiroe FR and Beorn SA, Kelly and Veronica Host.
Flow of Business, Cuts and Ticket Times: Started off without a line at the door but it still picked up pretty quickly shortly afterward. Full by 5:45, on a wait not too long after, and it grew to 35-40m by 6:45. It reached just over an hour not long later, but it was mostly for big tables. We had a walk in 7 top, 5 top, and 6 top within this time frame, so the wait for 3/4 tops was a bit higher, 2 tops stayed around 45m. It started dwindling after 9 or so, and by 9:50 there were only two tables on the wait, both 3 tops. Went 2 on at that time, also cut Kelly and Patrick at this time as well. Had only a few tables after this, and a 1 top at 10:57 that hung out until about 11:25. Roll times got a bit long around 9pm, reaching 30 minutes for a few orders, but the customers were all very understanding and no comps were needed.
Specials: Yasai Salad - 8, Anko Karaage - 5, Kamo Soba - 11, Whole Aji - 3
3 Staff members that stood out (why/how):
- Veronica is doing well. She has a lot of potential, but is still feeling very new and needed a lot of direction tonight, although she is very open to taking it. She still needs to work on speaking up a bit, but she is very polite and eager, so I think it can come out in more shifts. I spoke with her about working on her assertiveness and she was happy to get feedback that she can work on.
- Derek handled one of the 5 tops and the 8 top at the same time, and held his own, asking for help when he needed it. Glad to see improvement from him. He was getting a bit frustrated at one point cause he had a lot of campers, and a lot of tables with unusually small checks that were also from the campers, but he didn't really let it show, just vented about it for a minute.
- Everyone else was on point for the most part, helping each other out.
Any VIP's in? A couple familiar faces, but no one that I totally recognized. Seemed like a bunch of folks from outta town.
Comps& Void Detail: $15 Kome bucks, void server misring rock n roll, 3x ACL promo, one birthday dessert.
R&M needs:
86'd items/ need more: sake toro, endo, sake julep, yasai salada
LY Dinner Sales: $7052
TY Dinner Sales: $7826
+/- : 11% or $774 over LY
Dinner Covers: 245
Avg PPA: $31.94
Weather: a warm evening that cooled off nicely.
Special events?: ACL Weekend 1
Who worked: Clair, Renee, Krystin, Derek, Dusten CL, Pat Cktl, Hiroe FR and Beorn SA, Kelly and Veronica Host.
Flow of Business, Cuts and Ticket Times: Started off without a line at the door but it still picked up pretty quickly shortly afterward. Full by 5:45, on a wait not too long after, and it grew to 35-40m by 6:45. It reached just over an hour not long later, but it was mostly for big tables. We had a walk in 7 top, 5 top, and 6 top within this time frame, so the wait for 3/4 tops was a bit higher, 2 tops stayed around 45m. It started dwindling after 9 or so, and by 9:50 there were only two tables on the wait, both 3 tops. Went 2 on at that time, also cut Kelly and Patrick at this time as well. Had only a few tables after this, and a 1 top at 10:57 that hung out until about 11:25. Roll times got a bit long around 9pm, reaching 30 minutes for a few orders, but the customers were all very understanding and no comps were needed.
Specials: Yasai Salad - 8, Anko Karaage - 5, Kamo Soba - 11, Whole Aji - 3
3 Staff members that stood out (why/how):
- Veronica is doing well. She has a lot of potential, but is still feeling very new and needed a lot of direction tonight, although she is very open to taking it. She still needs to work on speaking up a bit, but she is very polite and eager, so I think it can come out in more shifts. I spoke with her about working on her assertiveness and she was happy to get feedback that she can work on.
- Derek handled one of the 5 tops and the 8 top at the same time, and held his own, asking for help when he needed it. Glad to see improvement from him. He was getting a bit frustrated at one point cause he had a lot of campers, and a lot of tables with unusually small checks that were also from the campers, but he didn't really let it show, just vented about it for a minute.
- Everyone else was on point for the most part, helping each other out.
Any VIP's in? A couple familiar faces, but no one that I totally recognized. Seemed like a bunch of folks from outta town.
Comps& Void Detail: $15 Kome bucks, void server misring rock n roll, 3x ACL promo, one birthday dessert.
R&M needs:
86'd items/ need more: sake toro, endo, sake julep, yasai salada
Saturday, October 7, 2017
Saturday AM Recap 10/7/17
Written By: Leary
LY Lunch Sales: 2592
TY Lunch Sales: 3666
+/- : +1074, +41%
Lunch Covers: 197
Avg PPA: 18.61
Previous Days Labor: 19%
Previous Days Comps: 5%
Controllable Comps: 3.75%
Weather: Warm
Special events?:
Who worked:
Mandy, Lindsey, Kelly, Johnny Cl, Chaz SA, Pat H, John FR
Flow of Business, Cuts and Ticket Times:
It was a busy Saturday. On a wait a little after 12, and averaged 30 min wait most of the shift. Lots 5-tops, 2 6-tops, and 1 7-top today. Stayed full until the very end. Sat our last table at 3pm. Ticket times were good considering the level of business. Had 20-25 tickets times during peak business, but guests were understanding. Closed 4 on.
Had a complaint from S5 about their ramen not being hot enough. They told me after eating all of both of them. I followed up with the kitchen and appeared Justin was pulling from a colder pot so I comped one of the ramen.
A lady that had called and complained to Chelsea about her experience last week came in and was very quick to mention that she was told we would be buying her drinks and appetizers today. I told her I'd be happy to buy her some appetizers. I also tried to get some info on what happened the last time, but was extremely vague and said the waitress was accommodating and extremely loud. She then ordered a bottle of sparkling rose and told Kelly it was complimentary. I went by to let her know I'd only be comping the appetizers today so she changed her order to 2 glasses. She also had a baby at the table that was screaming and banging things the entire time. The poor tables around her were pretty visibly annoyed. I made sure to drop the check and ask how everything was at the end of her meal, and she said this experience was much better.
Specials:
3 Staff members that stood out (why/how):
-Takao once again was pretty ineffective as Expo today. He doesn't know ramen toppings so he couldn't help Justin when we got a pop of ramens. He's not good at reading through tickets to help with timing, or calling out items. There was a lot of time where he was standing around not knowing how to help or what to do. I see he is scheduled next Friday and Saturday to expo again. We need to try to adjust the schedule to avoid that.
-It was a busy lunch, but the servers weren't making it any easier. Not a lot of teamwork, and I was having to do a lot of reminding for people to pre-bus and fill waters.
-Chaz busted his butt today, and kept a great attitude throughout the shift.
-Shout out to Matt for keeping the kitchen organized from the teishoku station.
Any VIP's in?
John
Sao
Comps & Void Detail:
-7 ACL comps (looks like the word is out)
-Emp discount for Sao
-Recovery comp for lady that called and complained to Chelsea last week
-DNL for a Tonkotsu Ramen that was not hot enough
R&M needs:
-Called Andy about the sign lights going out last night. Left a voicemail and never heard back. I'll follow up with him again tomorrow.
86'd items/ need more:
LY Lunch Sales: 2592
TY Lunch Sales: 3666
+/- : +1074, +41%
Lunch Covers: 197
Avg PPA: 18.61
Previous Days Labor: 19%
Previous Days Comps: 5%
Controllable Comps: 3.75%
Weather: Warm
Special events?:
Who worked:
Mandy, Lindsey, Kelly, Johnny Cl, Chaz SA, Pat H, John FR
Flow of Business, Cuts and Ticket Times:
It was a busy Saturday. On a wait a little after 12, and averaged 30 min wait most of the shift. Lots 5-tops, 2 6-tops, and 1 7-top today. Stayed full until the very end. Sat our last table at 3pm. Ticket times were good considering the level of business. Had 20-25 tickets times during peak business, but guests were understanding. Closed 4 on.
Had a complaint from S5 about their ramen not being hot enough. They told me after eating all of both of them. I followed up with the kitchen and appeared Justin was pulling from a colder pot so I comped one of the ramen.
A lady that had called and complained to Chelsea about her experience last week came in and was very quick to mention that she was told we would be buying her drinks and appetizers today. I told her I'd be happy to buy her some appetizers. I also tried to get some info on what happened the last time, but was extremely vague and said the waitress was accommodating and extremely loud. She then ordered a bottle of sparkling rose and told Kelly it was complimentary. I went by to let her know I'd only be comping the appetizers today so she changed her order to 2 glasses. She also had a baby at the table that was screaming and banging things the entire time. The poor tables around her were pretty visibly annoyed. I made sure to drop the check and ask how everything was at the end of her meal, and she said this experience was much better.
Specials:
3 Staff members that stood out (why/how):
-Takao once again was pretty ineffective as Expo today. He doesn't know ramen toppings so he couldn't help Justin when we got a pop of ramens. He's not good at reading through tickets to help with timing, or calling out items. There was a lot of time where he was standing around not knowing how to help or what to do. I see he is scheduled next Friday and Saturday to expo again. We need to try to adjust the schedule to avoid that.
-It was a busy lunch, but the servers weren't making it any easier. Not a lot of teamwork, and I was having to do a lot of reminding for people to pre-bus and fill waters.
-Chaz busted his butt today, and kept a great attitude throughout the shift.
-Shout out to Matt for keeping the kitchen organized from the teishoku station.
Any VIP's in?
John
Sao
Comps & Void Detail:
-7 ACL comps (looks like the word is out)
-Emp discount for Sao
-Recovery comp for lady that called and complained to Chelsea last week
-DNL for a Tonkotsu Ramen that was not hot enough
R&M needs:
-Called Andy about the sign lights going out last night. Left a voicemail and never heard back. I'll follow up with him again tomorrow.
86'd items/ need more:
Friday, October 6, 2017
Friday PM Recap 10/6/17
Written By: Devin Steuerwald
LY Dinner Sales: $6901.00
TY Dinner Sales: $7752.00
+/- : +$851.00, 12%
Dinner Covers: 256
Avg PPA: $30.28
Weather: Clear skies, high was 86 it is currently 77
Special events?: day 1 of week 1 ACL
Who worked: Johnny, Krystin, Renee, Lindsey, Dusten, John H CT, Annie H1, Jenny H2, Brennan FR, Beorn SA
Flow of Business, Cuts and Ticket Times:
Quick to fill up tonight! we were on a small wait by 6pm. by 7pm we were at a 30-40 wait and up to an hour by 7:45. Started to calm down around 8:30 when the wait went down to 30 min. off the wait at 10pm, Cut H1, John CT, and went 3 on the floor, then two till close. all ticket times were great and there were no customer issues.
*sales contest for whom could sell the most specials, Dusten won with 7.
* Lindsey took apart the iced tea urn and there was some disgusting smelly build up from tea. it has not been cleaned properly in some time. we should have closers take all parts to the urn and soak them overnight and the am crew can put back together. oh the smell....
Specials:
* Yasai Salad- 15
* Kamo Soba- 10
* Whole Aji Sashimi- 1
3 Staff members that stood out (why/how):
* all of the waitstaff- it was pretty busy and everyone maintained their section while offering support to each other. they were a well oiled machine tonight!
* Annie stepped up and did a bunch of extra host duties tonight.
*Beorn and Brennan were very helpful tonight as well.
Any VIP's in?
*Susan and Jason
*Julian and Nona
*Paul and Milo
*Kelly S
* owner of Sweetheart Studios
Comps& Void Detail:
* Promo- ACL $5.63
*F&F- Sweetheart studios- $17.78
*emp day off- Johnny 2.10
*emp day off Kelly- $21.75
* Kome bucks- krystin 6.30
R&M needs:
Kome sign light is out, Leary is on it.
86'd items/ need more:
LY Dinner Sales: $6901.00
TY Dinner Sales: $7752.00
+/- : +$851.00, 12%
Dinner Covers: 256
Avg PPA: $30.28
Weather: Clear skies, high was 86 it is currently 77
Special events?: day 1 of week 1 ACL
Who worked: Johnny, Krystin, Renee, Lindsey, Dusten, John H CT, Annie H1, Jenny H2, Brennan FR, Beorn SA
Flow of Business, Cuts and Ticket Times:
Quick to fill up tonight! we were on a small wait by 6pm. by 7pm we were at a 30-40 wait and up to an hour by 7:45. Started to calm down around 8:30 when the wait went down to 30 min. off the wait at 10pm, Cut H1, John CT, and went 3 on the floor, then two till close. all ticket times were great and there were no customer issues.
*sales contest for whom could sell the most specials, Dusten won with 7.
* Lindsey took apart the iced tea urn and there was some disgusting smelly build up from tea. it has not been cleaned properly in some time. we should have closers take all parts to the urn and soak them overnight and the am crew can put back together. oh the smell....
Specials:
* Yasai Salad- 15
* Kamo Soba- 10
* Whole Aji Sashimi- 1
3 Staff members that stood out (why/how):
* all of the waitstaff- it was pretty busy and everyone maintained their section while offering support to each other. they were a well oiled machine tonight!
* Annie stepped up and did a bunch of extra host duties tonight.
*Beorn and Brennan were very helpful tonight as well.
Any VIP's in?
*Susan and Jason
*Julian and Nona
*Paul and Milo
*Kelly S
* owner of Sweetheart Studios
Comps& Void Detail:
* Promo- ACL $5.63
*F&F- Sweetheart studios- $17.78
*emp day off- Johnny 2.10
*emp day off Kelly- $21.75
* Kome bucks- krystin 6.30
R&M needs:
Kome sign light is out, Leary is on it.
86'd items/ need more:
Friday AM Recap 10/16/17
Written By: Leary
LY Lunch Sales: 2418
TY Lunch Sales: 2413
+/- : - $5, -0%
Lunch Covers: 135
Avg PPA: 17.85
Previous Days Labor: 26%
Previous Days Comps: 6%
Controllable Comps: 3%
Weather: Warm and Sunny
Special events?:
Who worked:
Sophia, Patrick, Kelly, Clair Cl, Beorn SA, Zayn FR, Melody H
Flow of Business, Cuts and Ticket Times:
It was decent lunch with an odd flow. A lot of folks were probably off today with ACL and the holiday weekend. Felt like a light Saturday with waves throughout the shift. Had a few tables wait here or there, but never went on a real wait. 3on at 1:15, and 1 on at 1:45.
Kitchen got hit with a decent pop at the end of the shift. Everything came out ok, but could have gone a little smoother. Ticket times ran a little on the high side, and lots of items were coming out in a weird order. Aki seemed a little off, and Takao probably wasn't the best fit to keep him on task. Also the pop happened shortly after 130 so employee orders were interrupting the flow a bit.
Had an older couple that come in here semi-often send back their amaebi pieces because they said they tasted off. Not as sweet and slightly fishy. I apologized and said I would comp the pieces. The lady also had found bones in the salmon and hamachi sashimi in her bento box. She nicely gave me an earful about how dangerous that could have been. I once again apologized, and thanked her for her feedback. I ended up giving them 1/2 off for all the trouble. I followed up with Toshi about the table. The shrimp tasted fine. Not very sweet, but it didn't taste fishy or old. Toshi said he was the one who prepped the salmon and hamachi, and I asked him to please be more careful in the future. Not something that really happens here and the bones were small, but that could end badly.
Specials:
3 Staff members that stood out (why/how):
-Melody did a great job holding down the host stand. She had a very difficult guest early on in the shift that was upset about not being sat complete. She handled it perfectly. Apologized, repeated the policy, and went right back to work. Didn't even phase her or let it affect her mood. It was great to see.
-Zayn struggled a bit with the late pop in the kitchen. He just needed about 15 minutes of help staying organized and we were back on track.
-Takao might not be the best choice for Expo on a Friday. He's a good worker, but doesn't have the experience to know how to help or prioritize his efforts during the pop. Matt did a great job holding it together, but the late pop probably would have been a little smoother if he had been expo-ing instead.
Any VIP's in?
Comps& Void Detail:
-2 ACL promo comps
-FNF for Pat's wife and friend
-Guest Changed mind for 3 tobiko with quail egg nigiri, they wanted ikura
-DNL for 3 amaebi
-Recovery for bones in the sashimi
R&M needs:
86'd items/ need more:
LY Lunch Sales: 2418
TY Lunch Sales: 2413
+/- : - $5, -0%
Lunch Covers: 135
Avg PPA: 17.85
Previous Days Labor: 26%
Previous Days Comps: 6%
Controllable Comps: 3%
Weather: Warm and Sunny
Special events?:
Who worked:
Sophia, Patrick, Kelly, Clair Cl, Beorn SA, Zayn FR, Melody H
Flow of Business, Cuts and Ticket Times:
It was decent lunch with an odd flow. A lot of folks were probably off today with ACL and the holiday weekend. Felt like a light Saturday with waves throughout the shift. Had a few tables wait here or there, but never went on a real wait. 3on at 1:15, and 1 on at 1:45.
Kitchen got hit with a decent pop at the end of the shift. Everything came out ok, but could have gone a little smoother. Ticket times ran a little on the high side, and lots of items were coming out in a weird order. Aki seemed a little off, and Takao probably wasn't the best fit to keep him on task. Also the pop happened shortly after 130 so employee orders were interrupting the flow a bit.
Had an older couple that come in here semi-often send back their amaebi pieces because they said they tasted off. Not as sweet and slightly fishy. I apologized and said I would comp the pieces. The lady also had found bones in the salmon and hamachi sashimi in her bento box. She nicely gave me an earful about how dangerous that could have been. I once again apologized, and thanked her for her feedback. I ended up giving them 1/2 off for all the trouble. I followed up with Toshi about the table. The shrimp tasted fine. Not very sweet, but it didn't taste fishy or old. Toshi said he was the one who prepped the salmon and hamachi, and I asked him to please be more careful in the future. Not something that really happens here and the bones were small, but that could end badly.
Specials:
3 Staff members that stood out (why/how):
-Melody did a great job holding down the host stand. She had a very difficult guest early on in the shift that was upset about not being sat complete. She handled it perfectly. Apologized, repeated the policy, and went right back to work. Didn't even phase her or let it affect her mood. It was great to see.
-Zayn struggled a bit with the late pop in the kitchen. He just needed about 15 minutes of help staying organized and we were back on track.
-Takao might not be the best choice for Expo on a Friday. He's a good worker, but doesn't have the experience to know how to help or prioritize his efforts during the pop. Matt did a great job holding it together, but the late pop probably would have been a little smoother if he had been expo-ing instead.
Any VIP's in?
Comps& Void Detail:
-2 ACL promo comps
-FNF for Pat's wife and friend
-Guest Changed mind for 3 tobiko with quail egg nigiri, they wanted ikura
-DNL for 3 amaebi
-Recovery for bones in the sashimi
R&M needs:
86'd items/ need more:
Thursday, October 5, 2017
Thursday PM Recap 10/5/2017
Written By: Devin Steuerwald
LY Dinner Sales: $5718.00
TY Dinner Sales: $6134.00
+/- : +$416.00, 7%
Dinner Covers: 205
Avg PPA: $29.92
Weather:Partly cloudy with a high of 87 and a low of 67 tonight
Special events?: pre ACL
Who worked: Zayn, Krystin, Derek, John H, Dusten, Alyssa H1, Melody H2, Patrick CT, Beorn SA, Brennan FR,
Flow of Business, Cuts and Ticket Times:
* Slow start didn't fill up and go on a wait till about 7:00, we hit a 30 min wait by 7:30 and up to a hour wait by 8pm, started to slow down by 8:30 when we were down to a 30 min wait with 4 parties waiting. then we came completely off the wait by 9pm cut H1 and went 3 on at 9:30.
*We ran out of printer ink so we didn't have special card, told staff to great tables and tell them about specials.
*ran a contest to see who could help out the support staff the most. Beorn kept telling me that everyone was doing his job! Krystin won $25 KB but John H got second place and i noticed he was really going out of his way to be helpful so i gave him a second place prize of $10 KB
* Derek's A4 table tried to order toro we are 86 he showed them the o-toro on the menu they ordered it. when the bill came they were upset with the price, Derek told me that they had a menu in their hands when they ordered it. I took of one piece of the o-toro as a recovery comp.
!!!!!!!!*****LEARY********!!!!!
!!!!!!! EDC needs a password update, i couldn't figure out how to do it, can you change and settle batch in the AM, sorry**********
Specials:
* Yasai Salad-
* Mabo Tofu-
* Whole Aji Sashimi-
3 Staff members that stood out (why/how):
Any VIP's in?
* Chelsea
* Andrew's friends
* Owner of nine banded whisky
* val from Daruma
Comps& Void Detail:
*F&F- Andrew's friends- $9.50
* F&F- nine banded whisky- $9.98
* Bday- $3.50
*bday- $5.50
* emp day off ( val Daruma) - $10.95
* Recovery- $15 (see above note)
* emp day off- val Daruma $25.70
* emp day off- Chelsea $7.20
R&M needs:
86'd items/ need more:
*Large tea filters are low
LY Dinner Sales: $5718.00
TY Dinner Sales: $6134.00
+/- : +$416.00, 7%
Dinner Covers: 205
Avg PPA: $29.92
Weather:Partly cloudy with a high of 87 and a low of 67 tonight
Special events?: pre ACL
Who worked: Zayn, Krystin, Derek, John H, Dusten, Alyssa H1, Melody H2, Patrick CT, Beorn SA, Brennan FR,
Flow of Business, Cuts and Ticket Times:
* Slow start didn't fill up and go on a wait till about 7:00, we hit a 30 min wait by 7:30 and up to a hour wait by 8pm, started to slow down by 8:30 when we were down to a 30 min wait with 4 parties waiting. then we came completely off the wait by 9pm cut H1 and went 3 on at 9:30.
*We ran out of printer ink so we didn't have special card, told staff to great tables and tell them about specials.
*ran a contest to see who could help out the support staff the most. Beorn kept telling me that everyone was doing his job! Krystin won $25 KB but John H got second place and i noticed he was really going out of his way to be helpful so i gave him a second place prize of $10 KB
* Derek's A4 table tried to order toro we are 86 he showed them the o-toro on the menu they ordered it. when the bill came they were upset with the price, Derek told me that they had a menu in their hands when they ordered it. I took of one piece of the o-toro as a recovery comp.
!!!!!!!!*****LEARY********!!!!!
!!!!!!! EDC needs a password update, i couldn't figure out how to do it, can you change and settle batch in the AM, sorry**********
Specials:
* Yasai Salad-
* Mabo Tofu-
* Whole Aji Sashimi-
3 Staff members that stood out (why/how):
Any VIP's in?
* Chelsea
* Andrew's friends
* Owner of nine banded whisky
* val from Daruma
Comps& Void Detail:
*F&F- Andrew's friends- $9.50
* F&F- nine banded whisky- $9.98
* Bday- $3.50
*bday- $5.50
* emp day off ( val Daruma) - $10.95
* Recovery- $15 (see above note)
* emp day off- val Daruma $25.70
* emp day off- Chelsea $7.20
R&M needs:
86'd items/ need more:
*Large tea filters are low
Thursday AM Recap 10/5/17
Written By: Naoto
LY Lunch Sales: $1645
TY Lunch Sales: $1956
+/- : 19%, $311
Lunch Covers: 106
Avg PPA: $18.45
Previous Days Labor:$ 1760.04
Previous Days Comps: $545.90
Controllable Comps: $0
Weather:
nice outside 86/67
Special events?:
pre-ACL
Who worked:
John, Lindsey, Kelly, Johnny CL, Bejorn SA, Brennan FR, Annie Host
Flow of Business, Cuts and Ticket Times:
Our lunch shift was fairly slow today. Never went on an actual wait during the shift. Our peak was right around 12:45, with a reserved party of 9 which came in at 12:30. Things were steady around that time that it seemed as if we may get busy, but never followed through. Cut John at 1:00 once more tables were accessible. (Since he is a double, and with the meeting, wanted to get him out as early as possible.) 1:30, cut Lindsey and went 2 on. No complaints on service nor food quality, everything came out fast and good, and no comp. That's a smooth lunch.
Also would like to note that all support staffs has been extremely happy with their comped lunches.
Specials:
3 Staff members that stood out (why/how):
- Jon is definitely trying harder each shift. Constantly staying busy on his down time. (bussing, wiping plates etc.)
- Johnny got slammed with the entire sushi bar around mid shift and dealt it like a champ. Did what he can while maintaining excellent service, and asked for help when needed.
- Peter's ichiban training appears to be going well. He's definitely getting faster. It wasn't necessary a busy shift, but all tickets were coming out good on time.
Any VIP's in?
None that I've noticed
Comps& Void Detail:
R&M needs:
86'd items/ need more:
- need to order ink cartridge for kitchen printer
LY Lunch Sales: $1645
TY Lunch Sales: $1956
+/- : 19%, $311
Lunch Covers: 106
Avg PPA: $18.45
Previous Days Labor:$ 1760.04
Previous Days Comps: $545.90
Controllable Comps: $0
Weather:
nice outside 86/67
Special events?:
pre-ACL
Who worked:
John, Lindsey, Kelly, Johnny CL, Bejorn SA, Brennan FR, Annie Host
Flow of Business, Cuts and Ticket Times:
Our lunch shift was fairly slow today. Never went on an actual wait during the shift. Our peak was right around 12:45, with a reserved party of 9 which came in at 12:30. Things were steady around that time that it seemed as if we may get busy, but never followed through. Cut John at 1:00 once more tables were accessible. (Since he is a double, and with the meeting, wanted to get him out as early as possible.) 1:30, cut Lindsey and went 2 on. No complaints on service nor food quality, everything came out fast and good, and no comp. That's a smooth lunch.
Also would like to note that all support staffs has been extremely happy with their comped lunches.
Specials:
3 Staff members that stood out (why/how):
- Jon is definitely trying harder each shift. Constantly staying busy on his down time. (bussing, wiping plates etc.)
- Johnny got slammed with the entire sushi bar around mid shift and dealt it like a champ. Did what he can while maintaining excellent service, and asked for help when needed.
- Peter's ichiban training appears to be going well. He's definitely getting faster. It wasn't necessary a busy shift, but all tickets were coming out good on time.
Any VIP's in?
None that I've noticed
Comps& Void Detail:
R&M needs:
86'd items/ need more:
- need to order ink cartridge for kitchen printer
Wednesday, October 4, 2017
wednesday PM Recap 10/4/17
Written By: Devin Steuerwald
LY Dinner Sales: $5200.00
TY Dinner Sales: $4841.00
+/- : -$359.00, -7%
Dinner Covers: 171
Avg PPA: 28.31
Weather: partly cloudy currently, high of 87 low of 70 tonight
Special events?: n/a
Who worked: Jason, Krystin, Derek, Patrick, Sophia, Annie H1, Kelly D H2, Chaz SA, Brennan FR
Flow of Business, Cuts and Ticket Times:
really slow start didn't go on a wait till about 7pm. with the wait never getting over 20-30 min. came off the wait by 8:40. Cut H1. went 2 on at 9:15. Ticket times where all great with no station falling behind.
*sales contest for who could sell the most specials, Derek won with 14! used his $15 Kome Bucks on food
Specials:
*Yasai salad- 13
*Mabo tofu- 8
* whole aji- 3
*Nigiri set- 20
3 Staff members that stood out (why/how):
*Sophia- helped everyone out all night but still asked for help when she needed it.
* The whole FOH staff did a great job with teamwork and helping out with running duties
Any VIP's in?
*Milo and Paul
Comps& Void Detail:
* manager meal- 16.00 (chelsea photo )
* F&F- steve from barflys $21.80
*F&F- Derek's friends- $14
*emp day off- Johnny $7.05
*Kome Bucks- 15
R&M needs:
* Grip tape is coming up by the hot water pot.
86'd items/ need more:
*We have a box of hand wipes in the office for the Ramen Expo, it would be nice to have some here for when people order Dynamite Ck or tori-teba
LY Dinner Sales: $5200.00
TY Dinner Sales: $4841.00
+/- : -$359.00, -7%
Dinner Covers: 171
Avg PPA: 28.31
Weather: partly cloudy currently, high of 87 low of 70 tonight
Special events?: n/a
Who worked: Jason, Krystin, Derek, Patrick, Sophia, Annie H1, Kelly D H2, Chaz SA, Brennan FR
Flow of Business, Cuts and Ticket Times:
really slow start didn't go on a wait till about 7pm. with the wait never getting over 20-30 min. came off the wait by 8:40. Cut H1. went 2 on at 9:15. Ticket times where all great with no station falling behind.
*sales contest for who could sell the most specials, Derek won with 14! used his $15 Kome Bucks on food
Specials:
*Yasai salad- 13
*Mabo tofu- 8
* whole aji- 3
*Nigiri set- 20
3 Staff members that stood out (why/how):
*Sophia- helped everyone out all night but still asked for help when she needed it.
* The whole FOH staff did a great job with teamwork and helping out with running duties
Any VIP's in?
*Milo and Paul
Comps& Void Detail:
* manager meal- 16.00 (chelsea photo )
* F&F- steve from barflys $21.80
*F&F- Derek's friends- $14
*emp day off- Johnny $7.05
*Kome Bucks- 15
R&M needs:
* Grip tape is coming up by the hot water pot.
86'd items/ need more:
*We have a box of hand wipes in the office for the Ramen Expo, it would be nice to have some here for when people order Dynamite Ck or tori-teba
Wednesday A.M 10/4/17
Written By: Drew
LY Lunch Sales: $1812
TY Lunch Sales: $1117 (-695)
+/- : -38%
Lunch Covers: 72
Avg PPA: $15.51
Weather:
Hot, Humid, Muggy, in the 80's
Special events?:
Wednesday before Week 1 of ACL
Who worked:
John, Zayn, Kelly, Johnny CL, Brittany H, Chaz SA, Hiroe & Kelly D FR,
Flow of Business, Cuts and Ticket Times:
-Slow day today, had a bit of a issue this morning, Kelly didn't realize that the soft serve machine was taken apart and she spilled soft serve mix all over the floor near sushi bar. I texted Naoto since i was informed he took the machine apart, and he was surprised that no one knew how to put back together. Luckily he wasn't too busy and flew to Kome to help fix it!
-I'm not sure if we will have the soft serve at the new place, but I do feel if so, all servers should be aware of how to break down and put together the soft serve machine. Naoto said it really should be cleaned every night by the closer. He said there was a lot of gross black build up inside the machine from when he took it apart last night.
-Brinks came by super early this morning. It was a nice surprise.
-It was so so SO slow. Cut John at 12:30. Cut Zayn at 1. I wanted to cut Kelly at 1:45. Left Johnny going solo, so I let them close it down together.
Specials:
3 Staff members that stood out (why/how):
-Kelly Dobbins did great Food Running today, she asked many questions and soaked up as much information that she could, Hiroe even told me that she studied before her shift.
-Brittany did very well at the Host stand today, she didn't wonder away and she kept herself busy.
-Johnny and Kelly were on a cleaning frenzy, they cleaned all of our credit card holders and were polishing plates. Just overall productive during a slow shift.
Any VIP's in?
Rob Som and friend
Ben Simcox (New Kome Construction Supervisor)
Comps& Void Detail:
Owner Comp for Ben Simcox
R&M needs:
86'd items/ need more:
LY Lunch Sales: $1812
TY Lunch Sales: $1117 (-695)
+/- : -38%
Lunch Covers: 72
Avg PPA: $15.51
Weather:
Hot, Humid, Muggy, in the 80's
Special events?:
Wednesday before Week 1 of ACL
Who worked:
John, Zayn, Kelly, Johnny CL, Brittany H, Chaz SA, Hiroe & Kelly D FR,
Flow of Business, Cuts and Ticket Times:
-Slow day today, had a bit of a issue this morning, Kelly didn't realize that the soft serve machine was taken apart and she spilled soft serve mix all over the floor near sushi bar. I texted Naoto since i was informed he took the machine apart, and he was surprised that no one knew how to put back together. Luckily he wasn't too busy and flew to Kome to help fix it!
-I'm not sure if we will have the soft serve at the new place, but I do feel if so, all servers should be aware of how to break down and put together the soft serve machine. Naoto said it really should be cleaned every night by the closer. He said there was a lot of gross black build up inside the machine from when he took it apart last night.
-Brinks came by super early this morning. It was a nice surprise.
-It was so so SO slow. Cut John at 12:30. Cut Zayn at 1. I wanted to cut Kelly at 1:45. Left Johnny going solo, so I let them close it down together.
Specials:
3 Staff members that stood out (why/how):
-Kelly Dobbins did great Food Running today, she asked many questions and soaked up as much information that she could, Hiroe even told me that she studied before her shift.
-Brittany did very well at the Host stand today, she didn't wonder away and she kept herself busy.
-Johnny and Kelly were on a cleaning frenzy, they cleaned all of our credit card holders and were polishing plates. Just overall productive during a slow shift.
Any VIP's in?
Rob Som and friend
Ben Simcox (New Kome Construction Supervisor)
Comps& Void Detail:
Owner Comp for Ben Simcox
R&M needs:
86'd items/ need more:
Tuesday, October 3, 2017
Tuesday PM Recap 10/3/17
Written By:Devin Steuerwald
LY Dinner Sales: $4804.00
TY Dinner Sales: $4793.00
+/- : -11.00, 0%
Dinner Covers: 173
Avg PPA: $27.71
Weather: Cloudy and rainy high of 86 low of 74 tonight
Special events?: Asahi draft night
Who worked: Cynthia, Mandy, John H, Patrick, Naoto, Annie H1, Alyssa H2, Calvin SA, Hiroe FR, Kelly D FR train
*Kelly did a great job at food running she seems to have a good grasp of the menu, she is going to be a great server!
*Miguel (sushi bar) called in and said he couldn't come in because he didn't have a ride. i tried calling everyone who wasn't working, but only got a hold of Kazu and Lee and they both had band practice. peter moved to Zero-ban and they ran with 4 on. *update* Miguel showed up at 6pm and said his ex wife let him use her car.
*Naoto showed me that the ice cream machine hasn't been properly cleaned for awhile, the inside rods have not been removed and cleaned. we should go over the proper way to clean and reset in the emp. meeting. on thursday
Flow of Business, Cuts and Ticket Times:
busy start with the rain, filled up and on a wait by 5:30. It stayed one table out/ one table in for a while but we were on a 20 min wait by 7:30 and 30 min wait by 7:45 off the wait by 8:30. cut H1 and went 3 on by 9pm and then 1 on at 9:30.
Specials:
*Yasai Salad- 6
*Aji Fry- 1
*Nigiri set- 5
3 Staff members that stood out (why/how):
*Naoto kept busy during the little downtime by polishing plates and glasses.
*Annie was asking for extra cleaning duties before we got busy, and was really great with guest tonight
* Patrick handled his section, asked for help when he needed it and offered help when he had time.
Any VIP's in?
*couple of guests celebrating their birthdays
Comps& Void Detail:
*server misring- john heard the table wrong- $8
*bday/anniversary dessert- $11.50
*bday- $5.50
R&M needs:
86'd items/ need more:
LY Dinner Sales: $4804.00
TY Dinner Sales: $4793.00
+/- : -11.00, 0%
Dinner Covers: 173
Avg PPA: $27.71
Weather: Cloudy and rainy high of 86 low of 74 tonight
Special events?: Asahi draft night
Who worked: Cynthia, Mandy, John H, Patrick, Naoto, Annie H1, Alyssa H2, Calvin SA, Hiroe FR, Kelly D FR train
*Kelly did a great job at food running she seems to have a good grasp of the menu, she is going to be a great server!
*Miguel (sushi bar) called in and said he couldn't come in because he didn't have a ride. i tried calling everyone who wasn't working, but only got a hold of Kazu and Lee and they both had band practice. peter moved to Zero-ban and they ran with 4 on. *update* Miguel showed up at 6pm and said his ex wife let him use her car.
*Naoto showed me that the ice cream machine hasn't been properly cleaned for awhile, the inside rods have not been removed and cleaned. we should go over the proper way to clean and reset in the emp. meeting. on thursday
Flow of Business, Cuts and Ticket Times:
busy start with the rain, filled up and on a wait by 5:30. It stayed one table out/ one table in for a while but we were on a 20 min wait by 7:30 and 30 min wait by 7:45 off the wait by 8:30. cut H1 and went 3 on by 9pm and then 1 on at 9:30.
Specials:
*Yasai Salad- 6
*Aji Fry- 1
*Nigiri set- 5
3 Staff members that stood out (why/how):
*Naoto kept busy during the little downtime by polishing plates and glasses.
*Annie was asking for extra cleaning duties before we got busy, and was really great with guest tonight
* Patrick handled his section, asked for help when he needed it and offered help when he had time.
Any VIP's in?
*couple of guests celebrating their birthdays
Comps& Void Detail:
*server misring- john heard the table wrong- $8
*bday/anniversary dessert- $11.50
*bday- $5.50
R&M needs:
86'd items/ need more:
Tuesday AM Recap 10/3/2017
Written By: Devin Steuerwald
LY Lunch Sales: $1690.00
TY Lunch Sales: $1474.00
+/- : -216, 0%
Lunch Covers:81
Avg PPA: $ 18.20
Previous Days Labor: 26%
Previous Days Comps: 6%
Controllable Comps: 0%
Weather: Cloudy and rainy high of 86
Special events?: Asahi draft special
Who worked: Kelly S, Zayn B, Lindsey V, Johnny D, Brittany H1, Chaz SA, Brennan FR, Beorn FR train
*Beorn did fine on his food run train, we never got too busy so it wasnt a great train shift. but I asked Brennan to focus on how Beorn should present plates to tables. Brennan said Beorn did a great job.
Flow of Business, Cuts and Ticket Times:
Very slow, we never got on a wait. I went 2 on at 12:45 got a tiny pop but nothing johnny and Kelly couldn't handle. Ticket times were all fast and all plates looked great!
Specials:
n/a
3 Staff members that stood out (why/how):
Any VIP's in?
* Zack and Laura Carlson from Alamo Drafthouse/ Austin Film Society
* Brain Connolly owner of Vulcan Video
Comps& Void Detail:
*F&F- Alamo Drafthouse- $11.70
R&M needs:
*the roof is leaking in the kitchen in three spots.
86'd items/ need more:
LY Lunch Sales: $1690.00
TY Lunch Sales: $1474.00
+/- : -216, 0%
Lunch Covers:81
Avg PPA: $ 18.20
Previous Days Labor: 26%
Previous Days Comps: 6%
Controllable Comps: 0%
Weather: Cloudy and rainy high of 86
Special events?: Asahi draft special
Who worked: Kelly S, Zayn B, Lindsey V, Johnny D, Brittany H1, Chaz SA, Brennan FR, Beorn FR train
*Beorn did fine on his food run train, we never got too busy so it wasnt a great train shift. but I asked Brennan to focus on how Beorn should present plates to tables. Brennan said Beorn did a great job.
Flow of Business, Cuts and Ticket Times:
Very slow, we never got on a wait. I went 2 on at 12:45 got a tiny pop but nothing johnny and Kelly couldn't handle. Ticket times were all fast and all plates looked great!
Specials:
n/a
3 Staff members that stood out (why/how):
Any VIP's in?
* Zack and Laura Carlson from Alamo Drafthouse/ Austin Film Society
* Brain Connolly owner of Vulcan Video
Comps& Void Detail:
*F&F- Alamo Drafthouse- $11.70
R&M needs:
*the roof is leaking in the kitchen in three spots.
86'd items/ need more:
Monday, October 2, 2017
Monday PM Recap 10/2/17
Written By: Devin Steuerwald
LY Dinner Sales: $4080.00
TY Dinner Sales: $5920.00
+/- : +1840.00, 45%
Dinner Covers: 194
Avg PPA: 30.52
Weather: Partly cloudy currently, high of 88 with a low of 74
Special events?: Service Industry Night
Who worked: Jason C, Mandy, Naoto, John H, Clair, Annie H1, Melody H2, Calvin SA, Kelly D FRT, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Slow start, filled up and went on a wait by 6:30 stayed on a 30-40 min wait till 9pm when we started to thin out. cut H1 and went 2 on by 9:15. ticket times were all good. not much to report tonight
Specials:
*Yasai Salad-13
*Aji Fry-1
*Carpaccio Special-9
3 Staff members that stood out (why/how):
- All FOH staff did fine, it wasn't busy enough to challenge anyone, but there was still lots of team work.
- Naoto for polishing dishes and glasses during downtime.
- Melody is doing a great job holding her own at the host stand. she needs very little help and is very good with guests.
- Kelly D did a great job at FR train, Hiroe is a great trainer
Any VIP's in?
- john
- Jason's friend from weather up
Comps& Void Detail:
*bday- $8
*emp day off- Jason bought his friends a round of drinks and a few nigiri- $3.60
* F&F- Jason's friend sent out Gyoza- $5
*sin- Weather up- $6.45
R&M needs:
86'd items/ need more:
LY Dinner Sales: $4080.00
TY Dinner Sales: $5920.00
+/- : +1840.00, 45%
Dinner Covers: 194
Avg PPA: 30.52
Weather: Partly cloudy currently, high of 88 with a low of 74
Special events?: Service Industry Night
Who worked: Jason C, Mandy, Naoto, John H, Clair, Annie H1, Melody H2, Calvin SA, Kelly D FRT, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Slow start, filled up and went on a wait by 6:30 stayed on a 30-40 min wait till 9pm when we started to thin out. cut H1 and went 2 on by 9:15. ticket times were all good. not much to report tonight
Specials:
*Yasai Salad-13
*Aji Fry-1
*Carpaccio Special-9
3 Staff members that stood out (why/how):
- All FOH staff did fine, it wasn't busy enough to challenge anyone, but there was still lots of team work.
- Naoto for polishing dishes and glasses during downtime.
- Melody is doing a great job holding her own at the host stand. she needs very little help and is very good with guests.
- Kelly D did a great job at FR train, Hiroe is a great trainer
Any VIP's in?
- john
- Jason's friend from weather up
Comps& Void Detail:
*bday- $8
*emp day off- Jason bought his friends a round of drinks and a few nigiri- $3.60
* F&F- Jason's friend sent out Gyoza- $5
*sin- Weather up- $6.45
R&M needs:
86'd items/ need more:
Monday AM 10/2/17
Written By: Dusten
LY Lunch Sales: 1639
TY Lunch Sales: 1286
+/- : down 22% and shy of LY sales by $353
Lunch Covers: 73
Avg PPA: 17.62
Previous Days Labor: 29%
Previous Days Comps: 8%
Controllable Comps: 0%
Weather: 80's and partly couldy
Special events?: Aftermath of Deadliest Mass Shooting in U.S. History
Who worked: Grace, Zayn, Kelly S, Johnny CL, Hiroe training Beorn at FR, Brittany H
Flow of Business, Cuts and Ticket Times: Very slow lunch. No wait except for an incomplete 8-top. No food issues. Cut Grace at 1pm, Zayn at 1:30 and Kelly at 1:45pm
Specials:
3 Staff members that stood out (why/how): Brittany is another one that frequently wanders from the host stand. After a customer was standing at the unattended host stand for a good minute, I was basically herding her repeatedly to stay at her post. The last time, I asked her if she needed something and she replied, "I'm just seeing if I could help." I told her she would be the most helpful at the stand. She also wants to start in on the bathrooms super early. Now I'm wondering who trained her.
No other standouts really. Too slow.
Any VIP's in? Anthony Lehman of Dai Due and his friend Grant that works at Kemuri.
Comps& Void Detail: SIN discount for Anthony and Grant.
R&M needs: I got the red wine shelf in the server station a bit more stable.
86'd items/ need more:
LY Lunch Sales: 1639
TY Lunch Sales: 1286
+/- : down 22% and shy of LY sales by $353
Lunch Covers: 73
Avg PPA: 17.62
Previous Days Labor: 29%
Previous Days Comps: 8%
Controllable Comps: 0%
Weather: 80's and partly couldy
Special events?: Aftermath of Deadliest Mass Shooting in U.S. History
Who worked: Grace, Zayn, Kelly S, Johnny CL, Hiroe training Beorn at FR, Brittany H
Flow of Business, Cuts and Ticket Times: Very slow lunch. No wait except for an incomplete 8-top. No food issues. Cut Grace at 1pm, Zayn at 1:30 and Kelly at 1:45pm
Specials:
3 Staff members that stood out (why/how): Brittany is another one that frequently wanders from the host stand. After a customer was standing at the unattended host stand for a good minute, I was basically herding her repeatedly to stay at her post. The last time, I asked her if she needed something and she replied, "I'm just seeing if I could help." I told her she would be the most helpful at the stand. She also wants to start in on the bathrooms super early. Now I'm wondering who trained her.
No other standouts really. Too slow.
Any VIP's in? Anthony Lehman of Dai Due and his friend Grant that works at Kemuri.
Comps& Void Detail: SIN discount for Anthony and Grant.
R&M needs: I got the red wine shelf in the server station a bit more stable.
86'd items/ need more:
Monday PM Recap 9/25/17
Written By: Leary
LY Dinner Sales: 3255
TY Dinner Sales: 5204
+/- : +1949, +60%
Dinner Covers: 197
Avg PPA: 26.42
Weather: Warm and cloudy afternoon
Special events?:
Who worked:
Kelly, Derek, Mandy, Naoto, Clair Cl, Pat w/ Melody & Annie H, Cal SA, Hiroe w/ Beorn FR
Flow of Business, Cuts and Ticket Times:
It was slow start. We didn't fill up and go on a wait until after 8. We hit a 35 minute wait by 830, and off the wait a little after 9. Cut Pat & Melody. 2 on at 930. Ticket times were solid. No customer issues.
Specials:
Ebi Chili- 8
Yasai Salad- 6
Whole Aji- 1
3 Staff members that stood out (why/how):
-Melody seemed to do well for her last train. She knows the system well, and has the mechanics of hosting down. Patrick and Annie were working on her being a little warmer with the guests. She seemed to take to it, and definitely noticed the difference. She also seems very sweet, and says she likes it here.
-Annie was solid tonight splitting her time between the host stand and cocktailing. Seemed in good spirits, and no attitude issues.
-Beorn seemed focus and did a good job as the food runner from what I saw.
Any VIP's in? It was employees of Kome day
-Yoshizo & Kanako
-Baron with family
-Grace & Deana
-Steve & Patrick
-Josh with Girlfriend
Comps& Void Detail:
-SIN for Royal Jelly, Figure 8, Kemuri
-EMP Day Off Grace & Josh
-FNF for a couple pieces for Josh and girlfriend
-Bday Camembert
-Kome bucks from Grace, Derek, and Drumroll
-Owner Comp for Baron & Family
-Guest Changed Mind for 2 anago, they wanted unagi
-FNF for Yoshizo
R&M needs:
86'd items/ need more:
LY Dinner Sales: 3255
TY Dinner Sales: 5204
+/- : +1949, +60%
Dinner Covers: 197
Avg PPA: 26.42
Weather: Warm and cloudy afternoon
Special events?:
Who worked:
Kelly, Derek, Mandy, Naoto, Clair Cl, Pat w/ Melody & Annie H, Cal SA, Hiroe w/ Beorn FR
Flow of Business, Cuts and Ticket Times:
It was slow start. We didn't fill up and go on a wait until after 8. We hit a 35 minute wait by 830, and off the wait a little after 9. Cut Pat & Melody. 2 on at 930. Ticket times were solid. No customer issues.
Specials:
Ebi Chili- 8
Yasai Salad- 6
Whole Aji- 1
3 Staff members that stood out (why/how):
-Melody seemed to do well for her last train. She knows the system well, and has the mechanics of hosting down. Patrick and Annie were working on her being a little warmer with the guests. She seemed to take to it, and definitely noticed the difference. She also seems very sweet, and says she likes it here.
-Annie was solid tonight splitting her time between the host stand and cocktailing. Seemed in good spirits, and no attitude issues.
-Beorn seemed focus and did a good job as the food runner from what I saw.
Any VIP's in? It was employees of Kome day
-Yoshizo & Kanako
-Baron with family
-Grace & Deana
-Steve & Patrick
-Josh with Girlfriend
Comps& Void Detail:
-SIN for Royal Jelly, Figure 8, Kemuri
-EMP Day Off Grace & Josh
-FNF for a couple pieces for Josh and girlfriend
-Bday Camembert
-Kome bucks from Grace, Derek, and Drumroll
-Owner Comp for Baron & Family
-Guest Changed Mind for 2 anago, they wanted unagi
-FNF for Yoshizo
R&M needs:
86'd items/ need more:
Sunday, October 1, 2017
Sunday 10/1/17 Recape PM
Written By: Naoto
LY Dinner Sales: $4707
TY Dinner Sales: $5854
+/- : $1147, 24%
Dinner Covers: 207
Avg PPA: $28.28
Weather:Warm but cooled off at night 88/68
Special events?:
World Sake Day: $5 cold house sake
Who worked:
Jon, Grace, Cindy, Derek, Clair CL, Hiroe FR, Chaz SA, Kelly, Melody Host, Patrick Cocktail
Flow of Business, Cuts and Ticket Times:
Tonight started busy right off the bat. After opening at 5:30, we were quick to fill up and on a 20-30min wait by 6:00. We at one point hit a 45 min quote on few tables that were 4+. Towards the end of the evening, things started to slow down. We sat the last table on a wait at 9:00 and the rest of the evening was dead. (I honestly don't believe a single table walked in.) Cut Patrick as the cocktail server at 8:45, and went 3 on at 9:00. Went 2 on at 9:15 and 1 on at 9:30.
Both Sushi and Back Kitchen were on point all night. One item did drag a bit (CK kara-age), but even that was at 20min during the peak. Other wise, everything ran quite smoothly despite how busy it was. The dish pit was struggling a little, and had a bit of issue with the drain. Matt and I both helped him out and got through the evening. Once Angel came back on, they were on track.
Kayo came in with Peelander Yellow, Pink, Kaya, Kenta and her friend this evening. Sat at Jon's section in the back Bs. I kept checking in with them, and asked her how everything was afterwards. Everyone was quite satisfied with both the service and the food. One comment Kayo did have was the Yasai Salad. Something seemed different from the previous experience. But otherwise, everything was great.
Specials:
Aji Sashimi -1
Nigiri Set - 9
Aji Fry - 3
Yasai Salad - 12
HH Sake - 64
3 Staff members that stood out (why/how):
Jon - helped out everyone tonight and did great with Kayo's table.
Chaz - really helpful and always tackling the night with a great attitude. One thing he could work on would be his pacing. I think he could go a little bit faster especially when we're on a long wait.
Josh - He kept the kitchen rolling nice and smoothly all evening. I think he's great at communicating with the rest of his crew to make sure things are coming out fast and good.
Any VIP's in?
Kayo and friends and family
White lady who speaks japanese (need to find out her name)
Comps& Void Detail:
GCM - alone together, they got too full
Owner Discount - Kayo
Kome $10 - Derek from contest
R&M needs:
The Dishwash drain seemed a little over flowing then usual. Matt fixed it up and is working fine now. Should keep an eye for it.
86'd items/ need more:
Radio Boca Tempranillo
LY Dinner Sales: $4707
TY Dinner Sales: $5854
+/- : $1147, 24%
Dinner Covers: 207
Avg PPA: $28.28
Weather:Warm but cooled off at night 88/68
Special events?:
World Sake Day: $5 cold house sake
Who worked:
Jon, Grace, Cindy, Derek, Clair CL, Hiroe FR, Chaz SA, Kelly, Melody Host, Patrick Cocktail
Flow of Business, Cuts and Ticket Times:
Tonight started busy right off the bat. After opening at 5:30, we were quick to fill up and on a 20-30min wait by 6:00. We at one point hit a 45 min quote on few tables that were 4+. Towards the end of the evening, things started to slow down. We sat the last table on a wait at 9:00 and the rest of the evening was dead. (I honestly don't believe a single table walked in.) Cut Patrick as the cocktail server at 8:45, and went 3 on at 9:00. Went 2 on at 9:15 and 1 on at 9:30.
Both Sushi and Back Kitchen were on point all night. One item did drag a bit (CK kara-age), but even that was at 20min during the peak. Other wise, everything ran quite smoothly despite how busy it was. The dish pit was struggling a little, and had a bit of issue with the drain. Matt and I both helped him out and got through the evening. Once Angel came back on, they were on track.
Kayo came in with Peelander Yellow, Pink, Kaya, Kenta and her friend this evening. Sat at Jon's section in the back Bs. I kept checking in with them, and asked her how everything was afterwards. Everyone was quite satisfied with both the service and the food. One comment Kayo did have was the Yasai Salad. Something seemed different from the previous experience. But otherwise, everything was great.
Specials:
Aji Sashimi -1
Nigiri Set - 9
Aji Fry - 3
Yasai Salad - 12
HH Sake - 64
3 Staff members that stood out (why/how):
Jon - helped out everyone tonight and did great with Kayo's table.
Chaz - really helpful and always tackling the night with a great attitude. One thing he could work on would be his pacing. I think he could go a little bit faster especially when we're on a long wait.
Josh - He kept the kitchen rolling nice and smoothly all evening. I think he's great at communicating with the rest of his crew to make sure things are coming out fast and good.
Any VIP's in?
Kayo and friends and family
White lady who speaks japanese (need to find out her name)
Comps& Void Detail:
GCM - alone together, they got too full
Owner Discount - Kayo
Kome $10 - Derek from contest
R&M needs:
The Dishwash drain seemed a little over flowing then usual. Matt fixed it up and is working fine now. Should keep an eye for it.
86'd items/ need more:
Radio Boca Tempranillo
Sunday AM 10/1/17
Written By: Dusten
LY Lunch Sales: 2649
TY Lunch Sales: 2120
+/- : down 20% from LY. -$529
Lunch Covers: 117
Avg PPA: 18.12
Previous Days Labor: 18%
Previous Days Comps: 5%
Controllable Comps: 0%
Weather: Sunny 80's
Special events?: Far East Fest. World Sake Day. ACL next 2 weeks.
Who worked: John, Patrick, Zayn, Mandy CL, Alyssa training Veronica at H, Brennan FR and Chaz SA
Flow of Business, Cuts and Ticket Times: Slow first hour. Got a pop but not enough to fill up. Mandy's section was nearly empty for a while. Only one 6-top walk in. I cut John at 1:30. Cut Patrick and Zayn at 2:30 and had Mandy take the rest. No ticket time issues. No food issues.
Specials: 25 glasses of Sho Chiku Bai sold at lunch, more than we sold all last week! We have table tents out for tonight.
3 Staff members that stood out (why/how): Justin does pretty well at the ramen. I checked the noodles randomly and they were good. Presentation looks good.
I think the Patrick, Zayn and John combination worked well. Pat and Zayn were good influences on John. All were very helpful to Mandy when she was on alone. Ran a contest on ramen+gyoza and the Sho Chiku Bai glass. Zayn won $15 Kome bucks, applied to his meal.
Alyssa seemed to be pretty thorough with Veronica. Veronica hadn't worked lunch. I think maybe Sunday lunches can be very different from weekday lunches, but this was her 4th train overall I believe. For the most part Alyssa reviewed things specific to lunch service and let Veronica take the reigns. We had an issue with the drain stopper in the sink in the first restroom. I showed them both how to open that one back up. I also showed Veronica the way I was shown to set up tables, so that everything is uniform. I told to her to not be shy about setting up B1 or the sushi bar seat closest to her if she isn't busy with hostly duties.
Any VIP's in? Zayn's GF.
Friends of Veronica.
General Toshi had a friend come by and fill out an application. I put it in Leary's box.
Comps& Void Detail: $10 Customer kome Bucks
$15 Kome bucks for Zayn
FNF for Zayn's GF ($7.45)
R&M needs: Kayo came in and dropped off a hot water pot from Sa-ten. It holds considerably more water that our two combined and might even fit where the old one was. I had some ergonomic concerns: it holds a lot more water, so it will be much heavier to try to empty. Also it the power plug doesn't detach like the others. I don't know how safe draining a couple gallons of hot water into a pitcher opposite the sink in the server station would be. On the other hand I don't know that there isn't a configuration that could be worked out that would for safe and efficient usage either. We could probably use just the large one if we could find a safe spot for it. So, it's in the office for now.
86'd items/ need more:
LY Lunch Sales: 2649
TY Lunch Sales: 2120
+/- : down 20% from LY. -$529
Lunch Covers: 117
Avg PPA: 18.12
Previous Days Labor: 18%
Previous Days Comps: 5%
Controllable Comps: 0%
Weather: Sunny 80's
Special events?: Far East Fest. World Sake Day. ACL next 2 weeks.
Who worked: John, Patrick, Zayn, Mandy CL, Alyssa training Veronica at H, Brennan FR and Chaz SA
Flow of Business, Cuts and Ticket Times: Slow first hour. Got a pop but not enough to fill up. Mandy's section was nearly empty for a while. Only one 6-top walk in. I cut John at 1:30. Cut Patrick and Zayn at 2:30 and had Mandy take the rest. No ticket time issues. No food issues.
Specials: 25 glasses of Sho Chiku Bai sold at lunch, more than we sold all last week! We have table tents out for tonight.
3 Staff members that stood out (why/how): Justin does pretty well at the ramen. I checked the noodles randomly and they were good. Presentation looks good.
I think the Patrick, Zayn and John combination worked well. Pat and Zayn were good influences on John. All were very helpful to Mandy when she was on alone. Ran a contest on ramen+gyoza and the Sho Chiku Bai glass. Zayn won $15 Kome bucks, applied to his meal.
Alyssa seemed to be pretty thorough with Veronica. Veronica hadn't worked lunch. I think maybe Sunday lunches can be very different from weekday lunches, but this was her 4th train overall I believe. For the most part Alyssa reviewed things specific to lunch service and let Veronica take the reigns. We had an issue with the drain stopper in the sink in the first restroom. I showed them both how to open that one back up. I also showed Veronica the way I was shown to set up tables, so that everything is uniform. I told to her to not be shy about setting up B1 or the sushi bar seat closest to her if she isn't busy with hostly duties.
Any VIP's in? Zayn's GF.
Friends of Veronica.
General Toshi had a friend come by and fill out an application. I put it in Leary's box.
Comps& Void Detail: $10 Customer kome Bucks
$15 Kome bucks for Zayn
FNF for Zayn's GF ($7.45)
R&M needs: Kayo came in and dropped off a hot water pot from Sa-ten. It holds considerably more water that our two combined and might even fit where the old one was. I had some ergonomic concerns: it holds a lot more water, so it will be much heavier to try to empty. Also it the power plug doesn't detach like the others. I don't know how safe draining a couple gallons of hot water into a pitcher opposite the sink in the server station would be. On the other hand I don't know that there isn't a configuration that could be worked out that would for safe and efficient usage either. We could probably use just the large one if we could find a safe spot for it. So, it's in the office for now.
86'd items/ need more:
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