Written By: Chelsea
LY Dinner Sales: $7648
Projected Sales : $8352
TY Dinner Sales: $7599
+/- : 1% under LY and $753 under PS
Dinner Covers: 259
Avg PPA: $30.78
Weather: another muggy evening, although not as bad as last night!
Special events?: Finals and graduations and bears, oh my!
Who worked: Kelly, Johnny, Krystin, Ruthy, Dusten CL, Pat Cktl, John FR and Brennan SA, Melisa and then Alyssa training Annie host.
Flow of Business, Cuts and Ticket Times: Started off pretty slow. Didn't fill up until 6:15, finally got to a 30m wait by 7pm. Wait grew to 1 hr by 8 pm, hung there til 8:45 or so and then slowed down to 20-30m by 9:30. Went off the wait just around 9:50, went 3 on and cut Pat, Alyssa, and Annie. Slow trickle of tables after that, went 2 on at 10:20, and closed with 2 on. Ticket times were overall good. Had a couple things go slightly long on time from server errors, but no complaints or comps needed. The night went so smoothly, it was almost eerie.
Specials: Chef's Nigiri Set - 15, Whole Aji - 2
3 Staff members that stood out (why/how):
- Annie is doing better, but she and Melisa have very different personalities, and they had a lil bit of a tiff today. Annie has a strong and bubbly personality, while Melisa is more toned down (as we know). They had some miscommunication regarding the last two guys sitting outside at the end of the wait, and as I was standing there at the stand as well, Annie asked Melisa about the guys, and Melisa said something along the lines of "I already told you, but you weren't listening." and then Annie later called Melisa out for being rude when I was not at the stand, and later Melisa corrected Annie on something and apparently snapped to her, "Yeah, it's xyz, but you should know that by now." I talked to both separately afterward, trying to figure out the cause of the tension, because it was pretty tense after that. Annie felt disrespected by Melisa's tone, and Melisa thought Annie was trying to walk over her, or that there was a sort of power struggle. I did also have to ask Melisa to be sure to walk WITH customers to tables, as I saw her walking way ahead of customers, drop the menus on the table when they hadn't even gotten there yet, then walk away. I asked both to be sure to move on if there is a small disagreement, and hoped that they could find a way to communicate with each other. Both seemed positive after our chats, but if they are scheduled together, it would probably be good to keep an eye on them.
- Everyone else was all hands on deck all night again. All the servers were very helpful and there was a lot of teamwork and positivity. Kelly was super helpful as usual, and Dusten was making rounds and picking up dishes at tables that weren't even his, Patrick was all over the place as he usually is, sugoi (Japanese for great!)!
Any VIP's in? I saw a handful of familiar faces, but no one notable enough that I recognized.
Comps& Void Detail: Very minimal tonight. Mostly voided misrings, a sashimi that was misrung and not made, a Kirin that was hit twice instead of once, btl Wishing Well (was 86'd), Kome bucks from Krystin (I forgot to get the card from her, but it was a $5), Training meals.
R&M needs: Curious when the speakers will be fixed, just having the one in the corner working is still not great (as I'm sure we all know) :)
86'd items/ need more: Toro nigiris, large bottle Wishing Well, Whole Aji
Saturday, May 20, 2017
Friday, May 19, 2017
Friday AM Recap 5/19/17
Written By: Leary
LY Lunch Sales: 2754
Projected Sales : 3097 (-189)
TY Lunch Sales: 2908
+/- : +154, 6%
Lunch Covers: 163
Avg PPA: 17.84
Previous Days Labor: 22%
Previous Days Comps: 5%
Controllable Comps: 2.59%
Weather: Warm, sunny, and humid
Special events?:
Who worked: Lindsey, Cindy, Sayo, Clair Cl,
Flow of Business, Cuts and Ticket Times:
It was a busy Friday as expected. We had only 2 open tables at 1140, and the The Lockhart High School Japanese Cultural Class walked in with a party of 18. No call ahead or warning so Patrick and I were very surprised. They were willing to break up to separate tables, but it put us at a 30-40 minute wait. We got them down pretty quickly, and were back on track. Held at a 35-40 minute wait for most of the shift, and had a lot of tables come and go because of the wait. Had a 6-top in the party room, one in the dining room, and several 5-tops. Everyone that stuck around was nice and patient. Started to thin out by 145, and got the last table on the wait sat 2 min before close. Considering the number of large parties ticket times were great. Kitchen was a man down and killed it. They had a hard push at the end and powered through with grace. Servers were on point as well. Pat & Colton needed a lot of support, but I came to work with my running shoes on and had them covered. Really great shift, and everyone did a solid job.
Specials:
3 Staff members that stood out (why/how):
-Matt & Ben were awesome today! I don't think we would have made it through the pop so well with anyone else.
-Lindsey did a great job in the back Bs and help out a lot during don time.
-Colton still isn't feeling well, but powered through the shift.
Any VIP's in?
-Rob
-The Lockhart High School Japanese Cultural Class
Comps& Void Detail:
-1/2 off Recovery for Amazu Chick. I asked a 1-top at the sushi bar if he'd be willing to move for half off his bill. He was more happy to do so. Able to seat the last party on the wait at 1:58.
-DNL for a Tonkotsu Ramen for a very unfriendly lady at S9. I took care of it and brought her the Veg Temp wanted instead. She thanked me, but extremely cold demeanor
R&M needs:
86'd items/ need more:
LY Lunch Sales: 2754
Projected Sales : 3097 (-189)
TY Lunch Sales: 2908
+/- : +154, 6%
Lunch Covers: 163
Avg PPA: 17.84
Previous Days Labor: 22%
Previous Days Comps: 5%
Controllable Comps: 2.59%
Weather: Warm, sunny, and humid
Special events?:
Who worked: Lindsey, Cindy, Sayo, Clair Cl,
Flow of Business, Cuts and Ticket Times:
It was a busy Friday as expected. We had only 2 open tables at 1140, and the The Lockhart High School Japanese Cultural Class walked in with a party of 18. No call ahead or warning so Patrick and I were very surprised. They were willing to break up to separate tables, but it put us at a 30-40 minute wait. We got them down pretty quickly, and were back on track. Held at a 35-40 minute wait for most of the shift, and had a lot of tables come and go because of the wait. Had a 6-top in the party room, one in the dining room, and several 5-tops. Everyone that stuck around was nice and patient. Started to thin out by 145, and got the last table on the wait sat 2 min before close. Considering the number of large parties ticket times were great. Kitchen was a man down and killed it. They had a hard push at the end and powered through with grace. Servers were on point as well. Pat & Colton needed a lot of support, but I came to work with my running shoes on and had them covered. Really great shift, and everyone did a solid job.
Specials:
3 Staff members that stood out (why/how):
-Matt & Ben were awesome today! I don't think we would have made it through the pop so well with anyone else.
-Lindsey did a great job in the back Bs and help out a lot during don time.
-Colton still isn't feeling well, but powered through the shift.
Any VIP's in?
-Rob
-The Lockhart High School Japanese Cultural Class
Comps& Void Detail:
-1/2 off Recovery for Amazu Chick. I asked a 1-top at the sushi bar if he'd be willing to move for half off his bill. He was more happy to do so. Able to seat the last party on the wait at 1:58.
-DNL for a Tonkotsu Ramen for a very unfriendly lady at S9. I took care of it and brought her the Veg Temp wanted instead. She thanked me, but extremely cold demeanor
R&M needs:
86'd items/ need more:
Thursday, May 18, 2017
Thursday PM Recap 5/18/17
Written By: Chelsea
LY Dinner Sales: $5889
Projected Sales : $6960
TY Dinner Sales: $6617
+/- : 12% over LY and $343 under PS
Dinner Covers: 215
Avg PPA: $30.78
Weather: muggy and warm, yuck!
Special events?: um, it's Thursday?
Who worked: Kelly, Sayo, Lindsey, Cindy, Dusten CL, Melisa Cktl, John FR and no SA, Alyssa and then Patrick training Annie Host.
Flow of Business, Cuts and Ticket Times: Steady start, full by 6, got to a short wait that ended up growing to 45m - 1hr by 7:30. Wound down to 25-30m by 9-9:15, went off the wait by 9:30-35. Went 3 on at 9:25, cut Melisa and Alyssa at 9:30, went 2 on at 9:40, and closed with 2 on. Ticket times were overall good.
Specials: Whole Aji - 3, Hama Toro Carpaccio - 1
3 Staff members that stood out (why/how):
- A lot of teamwork all around, as usual. However, we had two big standouts:
- Patrick and Kelly were helping superstars again while we were down an SA. Both were all over bussing and refilling waters, Patrick was taking out the trash, doing what they could to help out.
- Annie is doing well. She was on the board most of the night, and she said she was much more comfortable with it.
- Melisa didn't have a cocktail button, so she clocked in as training and put her sales under the Host login.
Any VIP's in? Andrew, Daruma folks, Susan and Jason, Cindy's sister, former employee Taylor, my friend Alex.
Comps& Void Detail: Emp day off for Andrew, Emp day off for Daruma, FNF for Cindy's sister, FNF for Taylor, Void Soft Serve (froze up and 86'd), Birthday Dessert x 2, Server Error Mango Avocado (dropped to wrong table), sake sashimi void for a mark that was left on a sushi card.
R&M needs:
86'd items/ need more: soft serve froze up, Dusten found some wacky black goo in the little pan that is entered on the left side while he was cleaning it at close. Iwashi,
LY Dinner Sales: $5889
Projected Sales : $6960
TY Dinner Sales: $6617
+/- : 12% over LY and $343 under PS
Dinner Covers: 215
Avg PPA: $30.78
Weather: muggy and warm, yuck!
Special events?: um, it's Thursday?
Who worked: Kelly, Sayo, Lindsey, Cindy, Dusten CL, Melisa Cktl, John FR and no SA, Alyssa and then Patrick training Annie Host.
Flow of Business, Cuts and Ticket Times: Steady start, full by 6, got to a short wait that ended up growing to 45m - 1hr by 7:30. Wound down to 25-30m by 9-9:15, went off the wait by 9:30-35. Went 3 on at 9:25, cut Melisa and Alyssa at 9:30, went 2 on at 9:40, and closed with 2 on. Ticket times were overall good.
Specials: Whole Aji - 3, Hama Toro Carpaccio - 1
3 Staff members that stood out (why/how):
- A lot of teamwork all around, as usual. However, we had two big standouts:
- Patrick and Kelly were helping superstars again while we were down an SA. Both were all over bussing and refilling waters, Patrick was taking out the trash, doing what they could to help out.
- Annie is doing well. She was on the board most of the night, and she said she was much more comfortable with it.
- Melisa didn't have a cocktail button, so she clocked in as training and put her sales under the Host login.
Any VIP's in? Andrew, Daruma folks, Susan and Jason, Cindy's sister, former employee Taylor, my friend Alex.
Comps& Void Detail: Emp day off for Andrew, Emp day off for Daruma, FNF for Cindy's sister, FNF for Taylor, Void Soft Serve (froze up and 86'd), Birthday Dessert x 2, Server Error Mango Avocado (dropped to wrong table), sake sashimi void for a mark that was left on a sushi card.
R&M needs:
86'd items/ need more: soft serve froze up, Dusten found some wacky black goo in the little pan that is entered on the left side while he was cleaning it at close. Iwashi,
Thursday AM 5.18.17
Written By: Elizabeth
LY Lunch Sales: $1966
Projected Sales : $2160
TY Lunch Sales: $2754
+/- : +40% ly AND +$594 PS
Lunch Covers: 154
Avg PPA: $17.88
Previous Days Labor: 22%
Previous Days Comps: 6%
Controllable Comps: 4.09%
Weather: Muggy, Humid, Cloudy. Miserable. High 80s.
Special events?: Graduation Weekend is upon us
Who worked: John, Renee, Kelly TR> Derrick. Megan Host, Patty FR
Brennan called out today saying he was still sick., He said he has a doctors note. I asked for him to try to get the rest of his shifts covered if he thinks he can't make it- it's graduation weekend and we're going to busy.
Flow of Business, Cuts and Ticket Times:
And it sure felt like graduation weekend already. Got hit hard at 11:30 and it didn't stop until about 1:30 when it thinned out. Stayed on a 15-20 minute wait throughout the shift. without an SA it was pretty brutal, but everyone was on their toes and moving the entire time. I saw everyone helping everyone- Megan was helping to wipe and set tables when she could, Patrick was bringing back plates after dropping them at dish on his way back, Derrick was helping in his training time. It was a solid, teamwork day.
No cuts were made- everyone stayed and helped out to the end. No issues either.
3 Staff members that stood out (why/how):
Mentioned above-everyone was super star status today!
Any VIP's in?
Jack Waite, previously of Aqua Dolce
Friends of Andrew
Twin Liquor Manager lady
Comps& Void Detail:
FNF for those mentioned above
Voided a Salmon Salad Johnny got fast fingers on- wasn't made
R&M needs:
86'd items/ need more:
LY Lunch Sales: $1966
Projected Sales : $2160
TY Lunch Sales: $2754
+/- : +40% ly AND +$594 PS
Lunch Covers: 154
Avg PPA: $17.88
Previous Days Labor: 22%
Previous Days Comps: 6%
Controllable Comps: 4.09%
Weather: Muggy, Humid, Cloudy. Miserable. High 80s.
Special events?: Graduation Weekend is upon us
Who worked: John, Renee, Kelly TR> Derrick. Megan Host, Patty FR
Brennan called out today saying he was still sick., He said he has a doctors note. I asked for him to try to get the rest of his shifts covered if he thinks he can't make it- it's graduation weekend and we're going to busy.
Flow of Business, Cuts and Ticket Times:
And it sure felt like graduation weekend already. Got hit hard at 11:30 and it didn't stop until about 1:30 when it thinned out. Stayed on a 15-20 minute wait throughout the shift. without an SA it was pretty brutal, but everyone was on their toes and moving the entire time. I saw everyone helping everyone- Megan was helping to wipe and set tables when she could, Patrick was bringing back plates after dropping them at dish on his way back, Derrick was helping in his training time. It was a solid, teamwork day.
No cuts were made- everyone stayed and helped out to the end. No issues either.
3 Staff members that stood out (why/how):
Mentioned above-everyone was super star status today!
Any VIP's in?
Jack Waite, previously of Aqua Dolce
Friends of Andrew
Twin Liquor Manager lady
Comps& Void Detail:
FNF for those mentioned above
Voided a Salmon Salad Johnny got fast fingers on- wasn't made
R&M needs:
86'd items/ need more:
Wednesday Recap 5/17/17
Written By: Leary
LY Lunch Sales: 2043
Projected Sales : 2295 (-633)
TY Lunch Sales: 1662
+/- : -381, -19%
Lunch Covers: 93
Avg PPA: 17.87
LY Dinner Sales: 6301
Projected Sales : 7047 (-1894)
TY Dinner Sales: 5153
+/- : -1148, -18%
Dinner Covers: 172
Avg PPA: 29.96
Previous Days Labor: 20%
Previous Days Comps: 6%
Controllable Comps: 1.09%
Weather: Rainy this morning, sunny and humid by the afternoon, warm evening
Special events?:
Who worked:
Lunch: Renee, Patrick, Mandy, Johnny Cl, Melisa H, Hiroe FR, John SA
Dinner: Lindsey, Sayo, Ruthy, Krystin, Sophia Cl, Megan & Pat H, John FR, Melisa SA
Flow of Business, Cuts and Ticket Times:
Lunches have been weird this week. They were so busy this week last year. I figured the week between graduation weekends would be busier. Monday was dead, yesterday was decent, and today was pretty slow. We had a steady flow of tables between 12-1, but never went on a wait and business died out by 115. 2 on at 120, and cut the SA at 130.
Took awhile for us to fill up tonight. We eventually hit a 20-30 minute wait around 7. Another late pop tonight. Peak business between 815-915. 45-50 min at it's peak. Off the wait by 925. Cut Pat and 2 on at 930. Ticket times were fantastic all around.
Had one unfortunate incident when a table found a sliver of metal in their rolls. It looked like steel wool. Drew did a good job of tracking down the source. Apparently it came off the sharpening steel. David sharpened his knife and then cut the roll with it. I comped the rolls and brought out a remake quickly and explained to the table what happened. They were extremely understanding. Drew made sure David thoroughly cleaned his knife and station to avoid any more mishaps.
Specials:
Whole Aji- 0 (I had a contest for it, but no takers)
3 Staff members that stood out (why/how):
-Brennan called out for his double. He called at 9am (glad I came in early) and was in urgent care. I appreciate the 2 hour heads up and doctor's note. Definitely seems to be a bug going around. He is scheduled a double tomorrow so hopefully he's feeling better.
-Melisa helped us out and picked up the SA shift tonight, and did an awesome job.
-Derek seemed to do well tonight, but section 4 was pretty busy tonight and at one point Krystin had to take over to get things caught up. Only his second train, and he has a light server schedule next week to help ease him into the position.
-I think Kazu might have pink eye. I asked him to go to the doctor and get it checked out tomorrow morning since it's highly contagious. Hopefully he's ok to work tomorrow night.
Any VIP's in?
-Rob
-Gary & Lee
-Vince and the kids
-Kirk from Mueller
Comps& Void Detail:
-Training Comp for Krystin & Derek
-FNF for Kirk
-Emp Kome Bucks for Melisa for picking up the SA shift
-Kome Bucks for Sophia's friend from Stubb's celebrating his 21st bday
-3 Bday Desserts
-Emp Day Off for Vince
-$3.75 in Kome Bucks for a table that claimed they only had 3 pieces of pork in their buta kimchi. I don't think that was the case, but I didn't want to argue with them. They said it was good, but just not as much pork as usual.
-Sushi Bar Error for a table that found a small piece of metal in their rolls.
R&M needs:
86'd items/ need more:
LY Lunch Sales: 2043
Projected Sales : 2295 (-633)
TY Lunch Sales: 1662
+/- : -381, -19%
Lunch Covers: 93
Avg PPA: 17.87
LY Dinner Sales: 6301
Projected Sales : 7047 (-1894)
TY Dinner Sales: 5153
+/- : -1148, -18%
Dinner Covers: 172
Avg PPA: 29.96
Previous Days Labor: 20%
Previous Days Comps: 6%
Controllable Comps: 1.09%
Weather: Rainy this morning, sunny and humid by the afternoon, warm evening
Special events?:
Who worked:
Lunch: Renee, Patrick, Mandy, Johnny Cl, Melisa H, Hiroe FR, John SA
Dinner: Lindsey, Sayo, Ruthy, Krystin, Sophia Cl, Megan & Pat H, John FR, Melisa SA
Flow of Business, Cuts and Ticket Times:
Lunches have been weird this week. They were so busy this week last year. I figured the week between graduation weekends would be busier. Monday was dead, yesterday was decent, and today was pretty slow. We had a steady flow of tables between 12-1, but never went on a wait and business died out by 115. 2 on at 120, and cut the SA at 130.
Took awhile for us to fill up tonight. We eventually hit a 20-30 minute wait around 7. Another late pop tonight. Peak business between 815-915. 45-50 min at it's peak. Off the wait by 925. Cut Pat and 2 on at 930. Ticket times were fantastic all around.
Had one unfortunate incident when a table found a sliver of metal in their rolls. It looked like steel wool. Drew did a good job of tracking down the source. Apparently it came off the sharpening steel. David sharpened his knife and then cut the roll with it. I comped the rolls and brought out a remake quickly and explained to the table what happened. They were extremely understanding. Drew made sure David thoroughly cleaned his knife and station to avoid any more mishaps.
Specials:
Whole Aji- 0 (I had a contest for it, but no takers)
3 Staff members that stood out (why/how):
-Brennan called out for his double. He called at 9am (glad I came in early) and was in urgent care. I appreciate the 2 hour heads up and doctor's note. Definitely seems to be a bug going around. He is scheduled a double tomorrow so hopefully he's feeling better.
-Melisa helped us out and picked up the SA shift tonight, and did an awesome job.
-Derek seemed to do well tonight, but section 4 was pretty busy tonight and at one point Krystin had to take over to get things caught up. Only his second train, and he has a light server schedule next week to help ease him into the position.
-I think Kazu might have pink eye. I asked him to go to the doctor and get it checked out tomorrow morning since it's highly contagious. Hopefully he's ok to work tomorrow night.
Any VIP's in?
-Rob
-Gary & Lee
-Vince and the kids
-Kirk from Mueller
Comps& Void Detail:
-Training Comp for Krystin & Derek
-FNF for Kirk
-Emp Kome Bucks for Melisa for picking up the SA shift
-Kome Bucks for Sophia's friend from Stubb's celebrating his 21st bday
-3 Bday Desserts
-Emp Day Off for Vince
-$3.75 in Kome Bucks for a table that claimed they only had 3 pieces of pork in their buta kimchi. I don't think that was the case, but I didn't want to argue with them. They said it was good, but just not as much pork as usual.
-Sushi Bar Error for a table that found a small piece of metal in their rolls.
R&M needs:
86'd items/ need more:
Tuesday, May 16, 2017
Tuesday PM Recap 5/16/17
Written By: Chelsea
LY Dinner Sales: $5591
Projected Sales : $6345
TY Dinner Sales: $5777
+/- : 3% over LY and -$568 under PS
Dinner Covers: 211
Avg PPA: $27.38
Weather: a regular cool evening.
Special events?: Another weird day, is Mercury in retrograde? Hiroe's birthday.
Who worked: Lindsey, Mandy, Cindy, Kelly, Clair CL, Hiroe FR, no SA (Leary, the FR tipout seemed high, can you double check my checkouts entry?). Megan Host and also Patrick training Annie host.
Flow of Business, Cuts and Ticket Times: Started off slow and steady, filled up by 6:45-7pm. Had a walk in 6 top around this time and a handful of campers, so wait times grew to 45m - 1hr by 7:30. Went down to 30-40m by 8:15, had several walk-in 5 tops, came off the wait by 9:15. Went 3 on at 9:30, cut Pat and Annie at 9:35, and then went 1 on at 9:50. Ticket times were good.
Specials: Whole Aji - 2, Big Eye Hand Roll - 19
3 Staff members that stood out (why/how):
- Everyone was helping out to cover the missing SA. A lot of good hustle all around.
- Annie is great at the host stand. She is very friendly, speaks clearly, has a great Irrashaimase, is very proactive, I'm a fan.
- Clair had a tough day. She had couple misrings, then had a table that ordered a bottle of Usu-Nigori based on her recommendation, but then they didn't like it and wanted to "swap it out" for a bottle of Dreamy Clouds, which apparently they usually get. Initially, I told Clair too bad, but the lady made kind of a stink about it, grabbing Lindsey's arm to try and ask her about it before I could come by, so I put it as a Guest Changed Mind and took the Usu away. Clair then brought them the bottle of Dreamy Clouds, and they were happy. After they left, Clair realized she forgot to ring them up for the bottle of Clouds. I bought the bottle of Dreamy Clouds for her at cost so she didn't have to eat the cost of the whole bottle. Then she later left the green tea ice cream out just before we closed, and luckily Lee noticed it was still out and put it away.
- Cindy and Mandy won Leary's Aji contest and each got $10 Kome Bucks.
Any VIP's in? Rachel and Carlos, Nathan, old couple that orders smoking sashimi, some of Spencer's roommates/friends.
Comps& Void Detail: Training Meals, Promo Bucks, Birthday Camembert, California roll server misring, Guest Changed Mind Usu Nigori, I bought Rachel and Carlos a hokki kobachi (they just got in a car accident!), I bought Hiroe an Asahi for her birthday (asked her what sake she wanted but she just wanted Asahi!), two glasses of Tempranillo were a Spill. Cindy used her Kome bucks from the contest.
R&M needs:
86'd items/ need more: we are on the last keg of Asahi back there. Running low on Kome pens. Toro, Sapporo, Whole Aji!
LY Dinner Sales: $5591
Projected Sales : $6345
TY Dinner Sales: $5777
+/- : 3% over LY and -$568 under PS
Dinner Covers: 211
Avg PPA: $27.38
Weather: a regular cool evening.
Special events?: Another weird day, is Mercury in retrograde? Hiroe's birthday.
Who worked: Lindsey, Mandy, Cindy, Kelly, Clair CL, Hiroe FR, no SA (Leary, the FR tipout seemed high, can you double check my checkouts entry?). Megan Host and also Patrick training Annie host.
Flow of Business, Cuts and Ticket Times: Started off slow and steady, filled up by 6:45-7pm. Had a walk in 6 top around this time and a handful of campers, so wait times grew to 45m - 1hr by 7:30. Went down to 30-40m by 8:15, had several walk-in 5 tops, came off the wait by 9:15. Went 3 on at 9:30, cut Pat and Annie at 9:35, and then went 1 on at 9:50. Ticket times were good.
Specials: Whole Aji - 2, Big Eye Hand Roll - 19
3 Staff members that stood out (why/how):
- Everyone was helping out to cover the missing SA. A lot of good hustle all around.
- Annie is great at the host stand. She is very friendly, speaks clearly, has a great Irrashaimase, is very proactive, I'm a fan.
- Clair had a tough day. She had couple misrings, then had a table that ordered a bottle of Usu-Nigori based on her recommendation, but then they didn't like it and wanted to "swap it out" for a bottle of Dreamy Clouds, which apparently they usually get. Initially, I told Clair too bad, but the lady made kind of a stink about it, grabbing Lindsey's arm to try and ask her about it before I could come by, so I put it as a Guest Changed Mind and took the Usu away. Clair then brought them the bottle of Dreamy Clouds, and they were happy. After they left, Clair realized she forgot to ring them up for the bottle of Clouds. I bought the bottle of Dreamy Clouds for her at cost so she didn't have to eat the cost of the whole bottle. Then she later left the green tea ice cream out just before we closed, and luckily Lee noticed it was still out and put it away.
- Cindy and Mandy won Leary's Aji contest and each got $10 Kome Bucks.
Any VIP's in? Rachel and Carlos, Nathan, old couple that orders smoking sashimi, some of Spencer's roommates/friends.
Comps& Void Detail: Training Meals, Promo Bucks, Birthday Camembert, California roll server misring, Guest Changed Mind Usu Nigori, I bought Rachel and Carlos a hokki kobachi (they just got in a car accident!), I bought Hiroe an Asahi for her birthday (asked her what sake she wanted but she just wanted Asahi!), two glasses of Tempranillo were a Spill. Cindy used her Kome bucks from the contest.
R&M needs:
86'd items/ need more: we are on the last keg of Asahi back there. Running low on Kome pens. Toro, Sapporo, Whole Aji!
Tuesday AM Recap 5/16/17
Written By: Leary
LY Lunch Sales: 2479
Projected Sales : 2520 (-602)
TY Lunch Sales: 1918
+/- : -561, -23%
Lunch Covers: 115
Avg PPA: 16.68
Previous Days Labor: 23%
Previous Days Comps: 8%
Controllable Comps: 0%
Weather: Cloudy
Special events?:
Who worked:
Lindsey, John, Sayo, Johnny Cl, Melisa H, Hiroe FR, Colton SA,
Flow of Business, Cuts and Ticket Times:
Complete opposite of yesterday. We filled up pretty quickly, and were on a 20 minute wait by noon. Held at 15-20 minutes until 1pm. Started slowing down a bit after 1, and things calmed down by 125 so I went 2 on. Ticket times were pretty solid. Didn't see anything go over 25 minutes.
Had one guest issue. Unfortunately/fortunately Kayo was the guest. She ordered a Ten Zaru, and her tsuyu sauce was off. Turns out that Macho consolidated ponzu & tsuyu with out checking labels. Fortunately we hadn't served any others at lunch. Vince will be writing up Macho for the careless close. Apparently not the first time.
Specials:
3 Staff members that stood out (why/how):
-Something in the air. Derek wasn't feeling good this morning during his train. Eventually I just told him to go home, and we would reschedule the train. Colton also wasn't feeling good. He got nauseous a couple of times during the shift, but powered through. I told him to try and get his shift covered for tonight and go home.
-Gave Lindsey her eval today. She took it pretty well, but was surprised when I discussed her general negative comments. Her big focus is attitude and pre-bussing, so please, once again, any feedback on her performance in the coming weeks is appreciated.
Any VIP's in?
-Rob
-Kayo & Mom
Comps& Void Detail:
-1 Bday Comp
-FNF for Jason from Glazer's
-Owner Comp for Kayo
R&M needs:
86'd items/ need more:
Busted out some more Asahi glasses for tonight.
LY Lunch Sales: 2479
Projected Sales : 2520 (-602)
TY Lunch Sales: 1918
+/- : -561, -23%
Lunch Covers: 115
Avg PPA: 16.68
Previous Days Labor: 23%
Previous Days Comps: 8%
Controllable Comps: 0%
Weather: Cloudy
Special events?:
Who worked:
Lindsey, John, Sayo, Johnny Cl, Melisa H, Hiroe FR, Colton SA,
Flow of Business, Cuts and Ticket Times:
Complete opposite of yesterday. We filled up pretty quickly, and were on a 20 minute wait by noon. Held at 15-20 minutes until 1pm. Started slowing down a bit after 1, and things calmed down by 125 so I went 2 on. Ticket times were pretty solid. Didn't see anything go over 25 minutes.
Had one guest issue. Unfortunately/fortunately Kayo was the guest. She ordered a Ten Zaru, and her tsuyu sauce was off. Turns out that Macho consolidated ponzu & tsuyu with out checking labels. Fortunately we hadn't served any others at lunch. Vince will be writing up Macho for the careless close. Apparently not the first time.
Specials:
3 Staff members that stood out (why/how):
-Something in the air. Derek wasn't feeling good this morning during his train. Eventually I just told him to go home, and we would reschedule the train. Colton also wasn't feeling good. He got nauseous a couple of times during the shift, but powered through. I told him to try and get his shift covered for tonight and go home.
-Gave Lindsey her eval today. She took it pretty well, but was surprised when I discussed her general negative comments. Her big focus is attitude and pre-bussing, so please, once again, any feedback on her performance in the coming weeks is appreciated.
Any VIP's in?
-Rob
-Kayo & Mom
Comps& Void Detail:
-1 Bday Comp
-FNF for Jason from Glazer's
-Owner Comp for Kayo
R&M needs:
86'd items/ need more:
Busted out some more Asahi glasses for tonight.
Monday, May 15, 2017
Monday Recap 5/15/17
Written By: Leary
LY Lunch Sales: 2186
Projected Sales : 2430 (-928)
TY Lunch Sales: 1502
+/- : -684, -31%
Lunch Covers: 87
Avg PPA: 17.26
LY Dinner Sales: 6249
Projected Sales : 6525 (-959)
TY Dinner Sales: 5566
+/- : -683, -11%
Dinner Covers: 204
Avg PPA: 27.28
Previous Days Labor: 23%
Previous Days Comps: 4%
Controllable Comps: 1.5%
Weather: Warm and Sunny, Nice evening
Special events?: Week between graduation weekends
Who worked:
Lunch: Renee, Ruthy, Grace, Jonnhy Cl, Melisa H, Hiroe FR, Colton SA
Dinner: Ruthy, Renee, Mandy, Krystin Tr Derek, Clair CL, Pat tr Annie & Alyssa H, Hiroe FR, Colton SA
Flow of Business, Cuts and Ticket Times:
Lunch was pretty chill. Never filled up, and a very calm flow of tables. I went 3 on at 1. Should have just gone 2 on, but I thought we might get a later pop. It never came so I went 2 on at 120. Wasn't as humid today. Maybe everyone was lunching on patios. Ticket times were good, and no customer issues.
Dinner had a pretty decent happy hour. We had a small line at the door when we opened. Full and on a small wait by 6, but then business fizzled out a bit by 7. We picked back up shortly after and hit a 25-30 minute wait by 745. Held there for about 40 minutes. Started thinning out by 845, and off the wait by 9. Cut Host 1 at 9, and 2 on at 925.
Lot's of campers tonight. Seemed like families catching up before or after graduation weekend. Thankfully only had a couple of tables go a little over their quote time, but I was a little concerned for a minute when 4 tables refused to budge.
Specials:
Nigiri Set- 15
Whole Aji- 0
3 Staff members that stood out (why/how):
-Annie did well for her first train. Very friendly and engaging with customers. She was the one who found out about the couple's anniversary, and let me know.
-Krystin said Derek did well for his first server train. He seems to have a solid grasp on the position. Just needs to get the menu down.
-Mandy came to work with paint all over her hands. I asked her if she had tried to clean it with paint thinner before work and she said she did, but it was not coming off. I asked to wear gloves or scrub it clean next time.
-Lee was over 20 minutes late to work today. He called Andrew and said he was stuck in traffic. I appreciate the call, but still had to write him up. He was understanding, and apologetic.
Any VIP's in?
Cole from Cheer-ups
Cindy's brother and sister
Shannon & friend
Comps& Void Detail:
-Bday comp for a couple of drinks for 2 ladies that were celebrating their 4 year anniversary. I told Ruthy to tell them drinks were on us,a and Happy Anniversary. They apparently were so moved they started crying.
-Kome Bucks
-FNF for a couple pieces for Shannon
-FNF for Cindy's Siblings
-SIN for Cheer-ups, the Grand, Emer & Rye, and Magnolia
-Training meal for Krystin & Derek, and Patrick & Annie
R&M needs:
86'd items/ need more:
-Received the new soy containers today. I swapped out all the broken ones I could find, and put the rest in the trailer.
-Running low on champagne flutes & rocks glasses. Ill buy more by the weekend.
LY Lunch Sales: 2186
Projected Sales : 2430 (-928)
TY Lunch Sales: 1502
+/- : -684, -31%
Lunch Covers: 87
Avg PPA: 17.26
LY Dinner Sales: 6249
Projected Sales : 6525 (-959)
TY Dinner Sales: 5566
+/- : -683, -11%
Dinner Covers: 204
Avg PPA: 27.28
Previous Days Labor: 23%
Previous Days Comps: 4%
Controllable Comps: 1.5%
Weather: Warm and Sunny, Nice evening
Special events?: Week between graduation weekends
Who worked:
Lunch: Renee, Ruthy, Grace, Jonnhy Cl, Melisa H, Hiroe FR, Colton SA
Dinner: Ruthy, Renee, Mandy, Krystin Tr Derek, Clair CL, Pat tr Annie & Alyssa H, Hiroe FR, Colton SA
Flow of Business, Cuts and Ticket Times:
Lunch was pretty chill. Never filled up, and a very calm flow of tables. I went 3 on at 1. Should have just gone 2 on, but I thought we might get a later pop. It never came so I went 2 on at 120. Wasn't as humid today. Maybe everyone was lunching on patios. Ticket times were good, and no customer issues.
Dinner had a pretty decent happy hour. We had a small line at the door when we opened. Full and on a small wait by 6, but then business fizzled out a bit by 7. We picked back up shortly after and hit a 25-30 minute wait by 745. Held there for about 40 minutes. Started thinning out by 845, and off the wait by 9. Cut Host 1 at 9, and 2 on at 925.
Lot's of campers tonight. Seemed like families catching up before or after graduation weekend. Thankfully only had a couple of tables go a little over their quote time, but I was a little concerned for a minute when 4 tables refused to budge.
Specials:
Nigiri Set- 15
Whole Aji- 0
3 Staff members that stood out (why/how):
-Annie did well for her first train. Very friendly and engaging with customers. She was the one who found out about the couple's anniversary, and let me know.
-Krystin said Derek did well for his first server train. He seems to have a solid grasp on the position. Just needs to get the menu down.
-Mandy came to work with paint all over her hands. I asked her if she had tried to clean it with paint thinner before work and she said she did, but it was not coming off. I asked to wear gloves or scrub it clean next time.
-Lee was over 20 minutes late to work today. He called Andrew and said he was stuck in traffic. I appreciate the call, but still had to write him up. He was understanding, and apologetic.
Any VIP's in?
Cole from Cheer-ups
Cindy's brother and sister
Shannon & friend
Comps& Void Detail:
-Bday comp for a couple of drinks for 2 ladies that were celebrating their 4 year anniversary. I told Ruthy to tell them drinks were on us,a and Happy Anniversary. They apparently were so moved they started crying.
-Kome Bucks
-FNF for a couple pieces for Shannon
-FNF for Cindy's Siblings
-SIN for Cheer-ups, the Grand, Emer & Rye, and Magnolia
-Training meal for Krystin & Derek, and Patrick & Annie
R&M needs:
86'd items/ need more:
-Received the new soy containers today. I swapped out all the broken ones I could find, and put the rest in the trailer.
-Running low on champagne flutes & rocks glasses. Ill buy more by the weekend.
Sunday, May 14, 2017
Sunday 5/14/17 recap
Written By: Dusten
LY Lunch Sales: 2490
Projected Sales :3160
TY Lunch Sales:3013
+/- : over LY by 21% and short of PS by $147
Lunch Covers: 166
Avg PPA: 18.15
LY Dinner Sales: 5896
Projected Sales : 6377
TY Dinner Sales: 6634
+/- : 13% over LY and over PS by $257
Dinner Covers: 229
Avg PPA: 28.97
Previous Days Labor: 17%
Previous Days Comps: 3%
Controllable Comps: 6.26%
Weather: Sunny and warm.
Special events?: Mothers Day, Mr. Kim's last day.
Who worked: Lunch: Krystin, John, Renee, Mandy CL, Brennan SA, Leigh FR, Ayssa H
Dinner: Krystin, Cindy, Grace, Ruthy, Clair CL, Colton SA, Hiroe training Derek at FR, Alyssa and Megan H, John CT
Flow of Business, Cuts and Ticket Times: Lunch was odd. It was busy then dead, a slight pop and then slow. We went on a wait early and briefly. Kept a steady stream of customers, numbers didn't seem low for a Sunday but for a holiday... maybe brunch was more popular this year. Servers were very impatient with food and even seemed anxious all through lunch. Granted, Gen. Toshi had 6 nigiri (3 kind 2x) ticket take 25 minutes. Kitchen did great. Pauline made me an awesome spicy miso ramen today. Renee was her usual self today. I kept John on at lunch longer just so I could avoid seating her too much. I would have cut her, but cutting out of sequence would have caused a blow up I think. Cut Krystin at 2pm and kept John and Renee on until 2:45pm.
Dinner started off with a bang. Big crowd but just enough so that we pretty much filled up immediately at opening. There was a 5 minute lull and then others started showing up. Bummer for those greeted with a 1 hour wait at 5:45. Several didn't stick around. For those that did, John showed up and eased their suffering with booze and his Eddie Haskell charm. We stayed packed until 8:05 then off wait. The phone kept ringing though, so I didn't cut. 25 minutes later we were back on a wait. We sat the last table on our list at 9:40. I'd cut John, Alyssa, Krystin and Cindy by 9:30 and Grace at 9:40.
Specials: We had 2 Aji sashimi that weren't sold. Toshi mentioned servers pushing certain things, particularly when a table orders omakase.
3 Staff members that stood out (why/how): John was a hot mess today. He dropped more things than I could count. He wasn't the only one dropping things, but certainly a repeat offender. He dropped some plates while prebussing A5 at lunch without a tray. He dumped over water while helping bus a table to reset. I had to stop him from using a brand new clean towel to mop it up. He dropped and broke 3 cokes while restocking the cooler at dinner. But the real issue follows.
At lunch, Chelsea came in and sat at A1, in John's section. Apparently there was a maguro nigiri on A2's menu that the table didn't mark. When their nigiri order hit the table, they remarked about the maguro piece. I'm getting all this info from Chelsea by the way. I didn't witness it... John says, "I'll take care of that," goes to the SA stand by the back B's, returns to the table with a square plate and picks the maguro piece off the plate... with his bare hand. He then brought it to Chelsea and offered it to her. She gave him an earful about all that. For all his initiative and ambition, John never ceases to find new dumbfounding ways to screw up. Thankfully the table seemed totally unfazed and Chelsea told me about it after they'd left. I talked with him about it. I don't know if talking to him any more will do any good. Just reporting the news.
-Renee mentioned above.
-Derek and Hiroe were helping Colton like crazy during the brunt of dinner service. Colton is still very new and learning. He makes his best effort and is learning. The rush tonight would have given anyone a hard time SA'ing. He does need to slow himself down a bit and concern himself with being more efficient, planning and prioritizing. He tends to zone out while putting dishes away. I talked with him, not to discourage but offer advice on how to become more effective on the floor.
-Eli rocked it at dinner. The kind of dude that you can throw a ton at him, he'll thank you and it's gone in minutes. I encouraged servers to keep the dish pit organized for him though. Good dude. I gave him some Kome bucks.
-Megan was a bit light on her quote times. We didn't seem to have tables lingering for extra long times, but I noticed several tables going into the red. I sent one table an order of takoyaki for their patience. They waited about 15 minutes over their quote. They were fine and understanding with the holiday.
-I actually feel bad for singling John out for dropping things. at 10:15, while gathering bottles to stock, Grace just dropped a bottle of Hawk in the Heavens. I really can't count how many times I hears something shatter today. There it is again. Jeeez. Dishes this time. Definitely need to add to pre-shift notes to take more care with breakable things.
Any VIP's in? Kendo-san for lunch. The white couple with the sushi bar kids. Maybe I haven't seen their kids in a while but the old girl, who is still probably only has gotten much bigger. Chelsea. Older gentleman regular that rides his bike here. Some others the servers recognized.
Chelsea's boss from Homeaway for dinner. Kenta and his soccer buddies and family. Dennis (Roosevelt Room) and his girlfriend. I think her name is Sarah Ann?
Comps& Void Detail: many misrings. most weren't made, birthday parfait, bday taiyaki, 3 cokes to spill, recovery takoyaki-long wait, owner comp for Kentas party (20% of bill), spill for open sapporo from last night that was hidden behind other UNopened bottles! Spill for Hawk in the Heavens bottle.
R&M needs:
86'd items/ need more: toro, katsuo, roses, blanc de blanc, gyu, uni.
LY Lunch Sales: 2490
Projected Sales :3160
TY Lunch Sales:3013
+/- : over LY by 21% and short of PS by $147
Lunch Covers: 166
Avg PPA: 18.15
LY Dinner Sales: 5896
Projected Sales : 6377
TY Dinner Sales: 6634
+/- : 13% over LY and over PS by $257
Dinner Covers: 229
Avg PPA: 28.97
Previous Days Labor: 17%
Previous Days Comps: 3%
Controllable Comps: 6.26%
Weather: Sunny and warm.
Special events?: Mothers Day, Mr. Kim's last day.
Who worked: Lunch: Krystin, John, Renee, Mandy CL, Brennan SA, Leigh FR, Ayssa H
Dinner: Krystin, Cindy, Grace, Ruthy, Clair CL, Colton SA, Hiroe training Derek at FR, Alyssa and Megan H, John CT
Flow of Business, Cuts and Ticket Times: Lunch was odd. It was busy then dead, a slight pop and then slow. We went on a wait early and briefly. Kept a steady stream of customers, numbers didn't seem low for a Sunday but for a holiday... maybe brunch was more popular this year. Servers were very impatient with food and even seemed anxious all through lunch. Granted, Gen. Toshi had 6 nigiri (3 kind 2x) ticket take 25 minutes. Kitchen did great. Pauline made me an awesome spicy miso ramen today. Renee was her usual self today. I kept John on at lunch longer just so I could avoid seating her too much. I would have cut her, but cutting out of sequence would have caused a blow up I think. Cut Krystin at 2pm and kept John and Renee on until 2:45pm.
Dinner started off with a bang. Big crowd but just enough so that we pretty much filled up immediately at opening. There was a 5 minute lull and then others started showing up. Bummer for those greeted with a 1 hour wait at 5:45. Several didn't stick around. For those that did, John showed up and eased their suffering with booze and his Eddie Haskell charm. We stayed packed until 8:05 then off wait. The phone kept ringing though, so I didn't cut. 25 minutes later we were back on a wait. We sat the last table on our list at 9:40. I'd cut John, Alyssa, Krystin and Cindy by 9:30 and Grace at 9:40.
Specials: We had 2 Aji sashimi that weren't sold. Toshi mentioned servers pushing certain things, particularly when a table orders omakase.
3 Staff members that stood out (why/how): John was a hot mess today. He dropped more things than I could count. He wasn't the only one dropping things, but certainly a repeat offender. He dropped some plates while prebussing A5 at lunch without a tray. He dumped over water while helping bus a table to reset. I had to stop him from using a brand new clean towel to mop it up. He dropped and broke 3 cokes while restocking the cooler at dinner. But the real issue follows.
At lunch, Chelsea came in and sat at A1, in John's section. Apparently there was a maguro nigiri on A2's menu that the table didn't mark. When their nigiri order hit the table, they remarked about the maguro piece. I'm getting all this info from Chelsea by the way. I didn't witness it... John says, "I'll take care of that," goes to the SA stand by the back B's, returns to the table with a square plate and picks the maguro piece off the plate... with his bare hand. He then brought it to Chelsea and offered it to her. She gave him an earful about all that. For all his initiative and ambition, John never ceases to find new dumbfounding ways to screw up. Thankfully the table seemed totally unfazed and Chelsea told me about it after they'd left. I talked with him about it. I don't know if talking to him any more will do any good. Just reporting the news.
-Renee mentioned above.
-Derek and Hiroe were helping Colton like crazy during the brunt of dinner service. Colton is still very new and learning. He makes his best effort and is learning. The rush tonight would have given anyone a hard time SA'ing. He does need to slow himself down a bit and concern himself with being more efficient, planning and prioritizing. He tends to zone out while putting dishes away. I talked with him, not to discourage but offer advice on how to become more effective on the floor.
-Eli rocked it at dinner. The kind of dude that you can throw a ton at him, he'll thank you and it's gone in minutes. I encouraged servers to keep the dish pit organized for him though. Good dude. I gave him some Kome bucks.
-Megan was a bit light on her quote times. We didn't seem to have tables lingering for extra long times, but I noticed several tables going into the red. I sent one table an order of takoyaki for their patience. They waited about 15 minutes over their quote. They were fine and understanding with the holiday.
-I actually feel bad for singling John out for dropping things. at 10:15, while gathering bottles to stock, Grace just dropped a bottle of Hawk in the Heavens. I really can't count how many times I hears something shatter today. There it is again. Jeeez. Dishes this time. Definitely need to add to pre-shift notes to take more care with breakable things.
Any VIP's in? Kendo-san for lunch. The white couple with the sushi bar kids. Maybe I haven't seen their kids in a while but the old girl, who is still probably only has gotten much bigger. Chelsea. Older gentleman regular that rides his bike here. Some others the servers recognized.
Chelsea's boss from Homeaway for dinner. Kenta and his soccer buddies and family. Dennis (Roosevelt Room) and his girlfriend. I think her name is Sarah Ann?
Comps& Void Detail: many misrings. most weren't made, birthday parfait, bday taiyaki, 3 cokes to spill, recovery takoyaki-long wait, owner comp for Kentas party (20% of bill), spill for open sapporo from last night that was hidden behind other UNopened bottles! Spill for Hawk in the Heavens bottle.
R&M needs:
86'd items/ need more: toro, katsuo, roses, blanc de blanc, gyu, uni.
Saturday PM Recap 5/13/17
Written By: Chelsea
LY Dinner Sales: $8365
Projected Sales : $8415
TY Dinner Sales: $8654
+/- : 3% over LY and $239 over PS
Dinner Covers: 286
Avg PPA: $30.26
Weather: a lovely and cool evening.
Special events?: Graduations and Proms and Finals, oh my!
Who worked: Cindy, Renee, Krystin, Ruthy, Dusten CL, Kelly training Melisa Cktl. Hiroe FR and John SA, Megan and Pat Host.
Flow of Business, Cuts and Ticket Times: Started off with a bang, full by 5:30. A lot of small kiddos, so thanks for those high chairs, Leary! Perfect timing. Prom 15-top at 6:15, and then a walk in 8 top shortly afterward. Hit a 35-45 min wait by 6, grew to about an hour by 6:30-7, and hung there for a while. Started shrinking by 8:15 back to 35-45m, and hung there until we were off the wait just after 10. Went 4 on at 10, cut Renee, Melisa, Kelly, and Megan at 10:20, then went 2 on at 10:40 until close. Ticket times were good, no customer complaints.
Specials: Bitches Brew Roll - 47 (whoa!), Whole Aji - 3
3 Staff members that stood out (why/how):
- Patrick was so incredibly helpful all day. He was ready for the 15-top, got it all set up, while still helping with picking up dishes, made some ginger/wasabi trays when we got low, and was just being on top of everything at all times. I gave him $10 Kome bucks for all his hard work.
- Renee was in a good mood and also helping out, looking out for all and kept her attitude positive throughout the shift.
- Had a Bitches Brew Roll contest, and Ruthy won it. She was also more put together today, keeping her composure.
- Dusten was also a super star helper. Helped out with bussing when several tables would get up at once or the big parties left.
Any VIP's in? Yellow Jacket Alison, no one else I could remember off the top of my head.
Comps& Void Detail: Two Promo Kome Bucks, $5 Kome Bucks from Krystin, Guest Changed Mind Kim-Tako, they meant Tako-wasa and didn't realize it til it hit the table. Had a tax exempt form from the walk-in 8 top, it's attached to my checkout. Training meals.
R&M needs:
86'd items/ need more: Uni, Japanese Uni, toro makis, sake-toro, many beverages.
LY Dinner Sales: $8365
Projected Sales : $8415
TY Dinner Sales: $8654
+/- : 3% over LY and $239 over PS
Dinner Covers: 286
Avg PPA: $30.26
Weather: a lovely and cool evening.
Special events?: Graduations and Proms and Finals, oh my!
Who worked: Cindy, Renee, Krystin, Ruthy, Dusten CL, Kelly training Melisa Cktl. Hiroe FR and John SA, Megan and Pat Host.
Flow of Business, Cuts and Ticket Times: Started off with a bang, full by 5:30. A lot of small kiddos, so thanks for those high chairs, Leary! Perfect timing. Prom 15-top at 6:15, and then a walk in 8 top shortly afterward. Hit a 35-45 min wait by 6, grew to about an hour by 6:30-7, and hung there for a while. Started shrinking by 8:15 back to 35-45m, and hung there until we were off the wait just after 10. Went 4 on at 10, cut Renee, Melisa, Kelly, and Megan at 10:20, then went 2 on at 10:40 until close. Ticket times were good, no customer complaints.
Specials: Bitches Brew Roll - 47 (whoa!), Whole Aji - 3
3 Staff members that stood out (why/how):
- Patrick was so incredibly helpful all day. He was ready for the 15-top, got it all set up, while still helping with picking up dishes, made some ginger/wasabi trays when we got low, and was just being on top of everything at all times. I gave him $10 Kome bucks for all his hard work.
- Renee was in a good mood and also helping out, looking out for all and kept her attitude positive throughout the shift.
- Had a Bitches Brew Roll contest, and Ruthy won it. She was also more put together today, keeping her composure.
- Dusten was also a super star helper. Helped out with bussing when several tables would get up at once or the big parties left.
Any VIP's in? Yellow Jacket Alison, no one else I could remember off the top of my head.
Comps& Void Detail: Two Promo Kome Bucks, $5 Kome Bucks from Krystin, Guest Changed Mind Kim-Tako, they meant Tako-wasa and didn't realize it til it hit the table. Had a tax exempt form from the walk-in 8 top, it's attached to my checkout. Training meals.
R&M needs:
86'd items/ need more: Uni, Japanese Uni, toro makis, sake-toro, many beverages.
Saturday, May 13, 2017
Saturday AM 5.13.17
Written By: Elizabeth
LY Lunch Sales: $2458
Projected Sales : $3850
TY Lunch Sales: $3821
+/- : +55% LY and -$29 PS ooo so close!
Lunch Covers: 200
Avg PPA: $19.11
Previous Days Labor: 16%
Previous Days Comps: 3%
Controllable Comps: 3.64%
Weather: Sunny and warm, in the 80s.
Special events?: St. Ed Grads still, as well as TX State.
Who worked: Lindsey, John, Mandy, Johnny CL. Alyssa Host, Brennan SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Slow to start, but around 1pm we got that lunch rush, and immediately went on a 20-30 minute wait. Had some expected large parties, a 6, an 8, a 12. But it was a steady and solid afternoon. Didn't encounter too many issues other than a 35 minute botan ebi for A4. I comp'd that to sushi bar error. I also had to comp a Vegan Miso to Kitchen error because she found a small granule of ground pork. It was the smallest piece, it could have been a piece of garlic it was so small. But she someone found it...I comp'd it and gave her $10 in Kome Bucks to come back and have on on us. She was happy when she left.
A lot of positive comments from guests today as they were leaving. It was a very uplifting afternoon
B2 ordered a Sushi A Go Go Tray for tomorrow pick up at 11am. It is PREPAID- all they have to do is grab and go.
3 Staff members that stood out (why/how):
-Mandy struggled to keep her section watered today- more times than not noticed empty glasses in her section more than anyone elses
-Johnny put the strong hustle on today and never got frustrated or weeded once.
-Alyssa handled the busy host stand solo very well and her quote times were accurate today!
-Lindsey kicked ass with sales today and held a pretty positive attitude all shift.
Any VIP's in?
Old John
The curly haired dude, his wife and daughter in law. He's the sweetest!!
Comps& Void Detail:
Kitchen Error for the pork mentioned
Sushi bar error for long ticket time for Botan
Spill for a mex coke
R&M needs:
86'd items/ need more:
Sp Rose, Still Rose, 2 bottles of Blanc de Blanc left, and 2 bottles of Snow Maiden left.
Toro
Uni
LY Lunch Sales: $2458
Projected Sales : $3850
TY Lunch Sales: $3821
+/- : +55% LY and -$29 PS ooo so close!
Lunch Covers: 200
Avg PPA: $19.11
Previous Days Labor: 16%
Previous Days Comps: 3%
Controllable Comps: 3.64%
Weather: Sunny and warm, in the 80s.
Special events?: St. Ed Grads still, as well as TX State.
Who worked: Lindsey, John, Mandy, Johnny CL. Alyssa Host, Brennan SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Slow to start, but around 1pm we got that lunch rush, and immediately went on a 20-30 minute wait. Had some expected large parties, a 6, an 8, a 12. But it was a steady and solid afternoon. Didn't encounter too many issues other than a 35 minute botan ebi for A4. I comp'd that to sushi bar error. I also had to comp a Vegan Miso to Kitchen error because she found a small granule of ground pork. It was the smallest piece, it could have been a piece of garlic it was so small. But she someone found it...I comp'd it and gave her $10 in Kome Bucks to come back and have on on us. She was happy when she left.
A lot of positive comments from guests today as they were leaving. It was a very uplifting afternoon
B2 ordered a Sushi A Go Go Tray for tomorrow pick up at 11am. It is PREPAID- all they have to do is grab and go.
3 Staff members that stood out (why/how):
-Mandy struggled to keep her section watered today- more times than not noticed empty glasses in her section more than anyone elses
-Johnny put the strong hustle on today and never got frustrated or weeded once.
-Alyssa handled the busy host stand solo very well and her quote times were accurate today!
-Lindsey kicked ass with sales today and held a pretty positive attitude all shift.
Any VIP's in?
Old John
The curly haired dude, his wife and daughter in law. He's the sweetest!!
Comps& Void Detail:
Kitchen Error for the pork mentioned
Sushi bar error for long ticket time for Botan
Spill for a mex coke
R&M needs:
86'd items/ need more:
Sp Rose, Still Rose, 2 bottles of Blanc de Blanc left, and 2 bottles of Snow Maiden left.
Toro
Uni
Friday PM Recap 5/12/17
Written By: Leary
$11,930 for the day!
LY Dinner Sales: 7341
Projected Sales : 8744 (+1027)
TY Dinner Sales: 9171
+/- : +1830, +25%
Dinner Covers: 283
Avg PPA: 32.41
Weather: Nice warm evening
Special events?: Graduation Weekend for St Edwards & Texas State
Who worked:
Johnny, Ruthy, Krystin, Renee, Dusten Cl, Alyssa & Melisa H, Brennan SA, John FR, Pat Cktl
Flow of Business, Cuts and Ticket Times:
It started off like a normal Friday. Pretty full by 6, and the wait was growing by 630. Hit 30-40 minute wait by 7. We had a huge surge at 8, and the wait grew to an 1:30-1:40. I don't know if I've seen the parking lot that full of people. We held at that quote time until about 930. A lot folks ended up leaving so we came off the wait at 1020. The Kitchen and Sushi Bar got hit pretty hard at the end. We had a big turn over around 10, and we had several tables going over their quote time so we couldn't really stagger seating as much as I'd like to. Everyone hustled and got through it. We did have a lot of longer ticket times at the end, but customers were warned and were also happy to wait.
Had one issue with a guest getting under cooked yakitori. It was just slightly pink, but enough for them to send it back. The didn't want a remake. I apologized, and gave them some Kome bucks to use towards their bill. They seemed ok, but also looked they were in the middle of a serious conversation when I spoke with them so it was a little hard to read the situation.
Specials:
Nigiri Set- 36
Menchi Katsu- 14
3 Staff members that stood out (why/how):
- I gave Ruthy & Renee their evals tonight. 2 of the harder ones I have. I need as much feedback on these 2 in the blog for the next few weeks. Ruthy's main objective is to improve consistency in performance, and improve focus on her shifts to hopefully minimize her mistakes. Renee's objective is all about improving attitude, and refraining from negative comments in the work place. Any future slips in attitude by Renee needs to be documented. I'm hoping they both take their evals to heart and turn it around, but I let them both know that if things don't change it would be hard to justify keeping them on staff.
-Elijah had a tough dish shift, but pushed through. We had a bottleneck of dishes around the 830 turnover. John and Vince helped him get caught up. He did a good job, but it's hard to have the speed needed to get through a shift like this on your second day.
-Alyssa has a tendency to go a little on the low side for quote times. I talked to her tonight about bumping them up a bit. Had a wave of tables that went 10-15 minutes over. Luckily no complaints, but it didn't give us any wiggle room to stagger seating.
-Had a specials contest and Dusten blew everyone out of the water. He won himself a giftcard.
Any VIP's in?
-Julian & Noni
Comps& Void Detail:
-Kitchen Error for Yakitori
-$15 Kome Bucks
-$5 Emp Kome Bucks for Krystin
-1 Birthday Comp
-Server Misring by Ruthy for a negi toro
R&M needs:
-I assembled the high chairs at the end of the shift so we could have them this weekend. I'll be picking up one more next week.
86'd items/ need more:
$11,930 for the day!
LY Dinner Sales: 7341
Projected Sales : 8744 (+1027)
TY Dinner Sales: 9171
+/- : +1830, +25%
Dinner Covers: 283
Avg PPA: 32.41
Weather: Nice warm evening
Special events?: Graduation Weekend for St Edwards & Texas State
Who worked:
Johnny, Ruthy, Krystin, Renee, Dusten Cl, Alyssa & Melisa H, Brennan SA, John FR, Pat Cktl
Flow of Business, Cuts and Ticket Times:
It started off like a normal Friday. Pretty full by 6, and the wait was growing by 630. Hit 30-40 minute wait by 7. We had a huge surge at 8, and the wait grew to an 1:30-1:40. I don't know if I've seen the parking lot that full of people. We held at that quote time until about 930. A lot folks ended up leaving so we came off the wait at 1020. The Kitchen and Sushi Bar got hit pretty hard at the end. We had a big turn over around 10, and we had several tables going over their quote time so we couldn't really stagger seating as much as I'd like to. Everyone hustled and got through it. We did have a lot of longer ticket times at the end, but customers were warned and were also happy to wait.
Had one issue with a guest getting under cooked yakitori. It was just slightly pink, but enough for them to send it back. The didn't want a remake. I apologized, and gave them some Kome bucks to use towards their bill. They seemed ok, but also looked they were in the middle of a serious conversation when I spoke with them so it was a little hard to read the situation.
Specials:
Nigiri Set- 36
Menchi Katsu- 14
3 Staff members that stood out (why/how):
- I gave Ruthy & Renee their evals tonight. 2 of the harder ones I have. I need as much feedback on these 2 in the blog for the next few weeks. Ruthy's main objective is to improve consistency in performance, and improve focus on her shifts to hopefully minimize her mistakes. Renee's objective is all about improving attitude, and refraining from negative comments in the work place. Any future slips in attitude by Renee needs to be documented. I'm hoping they both take their evals to heart and turn it around, but I let them both know that if things don't change it would be hard to justify keeping them on staff.
-Elijah had a tough dish shift, but pushed through. We had a bottleneck of dishes around the 830 turnover. John and Vince helped him get caught up. He did a good job, but it's hard to have the speed needed to get through a shift like this on your second day.
-Alyssa has a tendency to go a little on the low side for quote times. I talked to her tonight about bumping them up a bit. Had a wave of tables that went 10-15 minutes over. Luckily no complaints, but it didn't give us any wiggle room to stagger seating.
-Had a specials contest and Dusten blew everyone out of the water. He won himself a giftcard.
Any VIP's in?
-Julian & Noni
Comps& Void Detail:
-Kitchen Error for Yakitori
-$15 Kome Bucks
-$5 Emp Kome Bucks for Krystin
-1 Birthday Comp
-Server Misring by Ruthy for a negi toro
R&M needs:
-I assembled the high chairs at the end of the shift so we could have them this weekend. I'll be picking up one more next week.
86'd items/ need more:
Friday, May 12, 2017
Friday AM 5.12.17
Written By: Elizabeth
LY Lunch Sales: $2375
Projected Sales : $2814
TY Lunch Sales: $2759
+/- : +16% LY and -$55 PS
Lunch Covers: 139
Avg PPA: $19.85
Previous Days Labor: 22%
Previous Days Comps: 6%
Controllable Comps: 1.49%
Weather: Sunny and cool. Low 80s by the afternoon
Special events?: St.Eds Graduation weekend.
Who worked:Lindsey, Sayo, Kelly, Clair CL. Patrick Host, John TR Derrick FR, New SA
Flow of Business, Cuts and Ticket Times:
Slow start to the day. Half full by 12:15. And then at 12:30 everyone decided it was lunch time and we went on a short wait. Had some incomplete 2's and 3's, and a 9 top walk in that we had to put in the dining room because I had taken a 1:30 reso for 7. Everyone was cool waiting and we didn't have any issues. No long ticket times or comps throughout the day. Everyone rolled along as it should. The 1:30 reso called to say the would be 15 minutes late and I let them know that we close at 2 so we would need all orders in by then- they were some frat dudes and seemed fine with it all.
I put out some new table tents advertising Catering.
3 Staff members that stood out (why/how):
-this morning I overheard Lindsey complaining to Patrick about being 4th cut because "Dusten's sales are about $1000 more than mine and we're here the same amount of time...I'm actually here longer" he laughed as he always does and said something non-committal, and then she said "Sorry I'm just a little bitter about that"
On a side note she also wanted me to mention that she has been doing a lot of shift swaps and things this week to help accommodate others- she is perfectly content with her schedule.
-Clair was SUPER duper helpful in her downtime today- she was helping Colton bussing tables, and even helped us put together a 9 top
-Derrick is pretty much on his own at this point, he trained with John but needed little to no supervision. He just needs to call behind and corner more
Any VIP's in?
Meg
Mo & some Mondo folks
ANA dudes
Comps& Void Detail:
ANA discount
That's it, actually.
R&M needs:
86'd items/ need more:
Kids cups
LY Lunch Sales: $2375
Projected Sales : $2814
TY Lunch Sales: $2759
+/- : +16% LY and -$55 PS
Lunch Covers: 139
Avg PPA: $19.85
Previous Days Labor: 22%
Previous Days Comps: 6%
Controllable Comps: 1.49%
Weather: Sunny and cool. Low 80s by the afternoon
Special events?: St.Eds Graduation weekend.
Who worked:Lindsey, Sayo, Kelly, Clair CL. Patrick Host, John TR Derrick FR, New SA
Flow of Business, Cuts and Ticket Times:
Slow start to the day. Half full by 12:15. And then at 12:30 everyone decided it was lunch time and we went on a short wait. Had some incomplete 2's and 3's, and a 9 top walk in that we had to put in the dining room because I had taken a 1:30 reso for 7. Everyone was cool waiting and we didn't have any issues. No long ticket times or comps throughout the day. Everyone rolled along as it should. The 1:30 reso called to say the would be 15 minutes late and I let them know that we close at 2 so we would need all orders in by then- they were some frat dudes and seemed fine with it all.
I put out some new table tents advertising Catering.
3 Staff members that stood out (why/how):
-this morning I overheard Lindsey complaining to Patrick about being 4th cut because "Dusten's sales are about $1000 more than mine and we're here the same amount of time...I'm actually here longer" he laughed as he always does and said something non-committal, and then she said "Sorry I'm just a little bitter about that"
On a side note she also wanted me to mention that she has been doing a lot of shift swaps and things this week to help accommodate others- she is perfectly content with her schedule.
-Clair was SUPER duper helpful in her downtime today- she was helping Colton bussing tables, and even helped us put together a 9 top
-Derrick is pretty much on his own at this point, he trained with John but needed little to no supervision. He just needs to call behind and corner more
Any VIP's in?
Meg
Mo & some Mondo folks
ANA dudes
Comps& Void Detail:
ANA discount
That's it, actually.
R&M needs:
86'd items/ need more:
Kids cups
Thursday, May 11, 2017
Thursday PM Recap 5/11/17
Written By: Chelsea
LY Dinner Sales: $5385
Projected Sales : $5818
TY Dinner Sales: $5879
+/- : 9% over LY and $61 over PS
Dinner Covers: 202
Avg PPA: $29.10
Weather: a muggy and sticky evening.
Special events?: UT Finals
Who worked: Cindy, Krystin, Ruthy, Lindsey, Dusten CL, Kelly training Melisa Cktl, John FR and Brennan SA, Alyssa and Derek Host.
Flow of Business, Cuts and Ticket Times: A really wavy evening. Another steady start, then full by 6pm. Had a short wait then that ended by 7. By 7:30, we were back on a wait, and then back off by 8:15. We were all hanging on for a late rush, but it never really came except a walk-in 6-top at 8:30. Went 4 on at 8:45, cut Kelly and Melisa and Alyssa at 8:50, Krystin at 8:55, then 2 on at 9:30 until close. Ticket times were overall good, sushi bar was really fast all night, woo!
Had a menchi katsu special. Krystin and Dusten tied, and got Kome Bucks.
Specials: Whole Aji, Nigiri Set, Menchi Katsu
3 Staff members that stood out (why/how):
- Derek is a great addition to the team. He's very proactive, always looking for something to do or anything he can do to help out. All night, he was on top of the host stand but also picking up dishes, and being very communicative with the servers to make sure everyone was ready so the night could flow smoothly.
- Krystin wasn't feeling very well, said she ate something bad yesterday. She was a little down but didn't really let it get to her, just hoping she is feeling better tomorrow.
- Lindsey is really great about keeping the attitude positive and moving. Since the bad service Yelp reviews we had received, I've been reminding the servers in my Saturday pre-shifts about how whichever emotion we display to others is the one that people display back to you. She's really taken it to heart, and been a lot more cheerful at work.
Any VIP's in? Hiroe and friends, True.
Comps& Void Detail: Emp day off for Hiroe, Kome bucks from Krystin, Kome Bucks from Dusten, DNL baby octopus, Guest Changed Mind Karaage, they meant yakitori. Voided a couple misrings, and an ama-ebi that had been 86'd.
Story just for the record, but it ended up getting taken care of: Dusten had a couple at S11 and S12 that walked their tab. He's pretty sure it was an honest mistake, and that they thought their check was the slip to sign, as they wrote a tip on the check before they left. We walked all around in both directions after they left, but were unable to find them. Elizabeth/Leary, can you check the cameras? Neither Dusten nor I know how to look back at the footage. Derek said it was a man with a plaid shirt, and a woman in a black and white dress. The time on the check Dusten brought them is 8:55, so they probably left at 8:57 or so. While writing this, I realized their information is probably on the iPad and it was, the man's name is Matt P(astor?) and his phone number is 781-983-0290. I left a voicemail to let them know, but another call tomorrow might help. The walked tab was put down as a Spill.
UPDATE: They called back and I got their credit card information over the phone. No comp or call needed. Wheeeeeeeee!! Can Dusten and I learn how to check the cameras?
R&M needs:
86'd items/ need more: Toro, ama-ebi. Also let's use the mango ice cream first tomorrow. Vince left some new hire paperwork in the office.
LY Dinner Sales: $5385
Projected Sales : $5818
TY Dinner Sales: $5879
+/- : 9% over LY and $61 over PS
Dinner Covers: 202
Avg PPA: $29.10
Weather: a muggy and sticky evening.
Special events?: UT Finals
Who worked: Cindy, Krystin, Ruthy, Lindsey, Dusten CL, Kelly training Melisa Cktl, John FR and Brennan SA, Alyssa and Derek Host.
Flow of Business, Cuts and Ticket Times: A really wavy evening. Another steady start, then full by 6pm. Had a short wait then that ended by 7. By 7:30, we were back on a wait, and then back off by 8:15. We were all hanging on for a late rush, but it never really came except a walk-in 6-top at 8:30. Went 4 on at 8:45, cut Kelly and Melisa and Alyssa at 8:50, Krystin at 8:55, then 2 on at 9:30 until close. Ticket times were overall good, sushi bar was really fast all night, woo!
Had a menchi katsu special. Krystin and Dusten tied, and got Kome Bucks.
Specials: Whole Aji, Nigiri Set, Menchi Katsu
3 Staff members that stood out (why/how):
- Derek is a great addition to the team. He's very proactive, always looking for something to do or anything he can do to help out. All night, he was on top of the host stand but also picking up dishes, and being very communicative with the servers to make sure everyone was ready so the night could flow smoothly.
- Krystin wasn't feeling very well, said she ate something bad yesterday. She was a little down but didn't really let it get to her, just hoping she is feeling better tomorrow.
- Lindsey is really great about keeping the attitude positive and moving. Since the bad service Yelp reviews we had received, I've been reminding the servers in my Saturday pre-shifts about how whichever emotion we display to others is the one that people display back to you. She's really taken it to heart, and been a lot more cheerful at work.
Any VIP's in? Hiroe and friends, True.
Comps& Void Detail: Emp day off for Hiroe, Kome bucks from Krystin, Kome Bucks from Dusten, DNL baby octopus, Guest Changed Mind Karaage, they meant yakitori. Voided a couple misrings, and an ama-ebi that had been 86'd.
Story just for the record, but it ended up getting taken care of: Dusten had a couple at S11 and S12 that walked their tab. He's pretty sure it was an honest mistake, and that they thought their check was the slip to sign, as they wrote a tip on the check before they left. We walked all around in both directions after they left, but were unable to find them. Elizabeth/Leary, can you check the cameras? Neither Dusten nor I know how to look back at the footage. Derek said it was a man with a plaid shirt, and a woman in a black and white dress. The time on the check Dusten brought them is 8:55, so they probably left at 8:57 or so. While writing this, I realized their information is probably on the iPad and it was, the man's name is Matt P(astor?) and his phone number is 781-983-0290. I left a voicemail to let them know, but another call tomorrow might help. The walked tab was put down as a Spill.
UPDATE: They called back and I got their credit card information over the phone. No comp or call needed. Wheeeeeeeee!! Can Dusten and I learn how to check the cameras?
R&M needs:
86'd items/ need more: Toro, ama-ebi. Also let's use the mango ice cream first tomorrow. Vince left some new hire paperwork in the office.
Thursday AM 5.11.17
Written By: Elizabeth
LY Lunch Sales: $2507
Projected Sales : $2617
TY Lunch Sales: $2024
+/- : -19% LY and -$593 PS
Lunch Covers: 124
Avg PPA: $16.32
Previous Days Labor: 25%
Previous Days Comps: 5%
Controllable Comps: 0%
Way to Go Wednesday team!!
Weather: needs to make up it's mind. Rain already! Sunny, then not. 80s.
Special events?: none
Who worked: Kelly, Sayo, Renee, Johnny CL. Melisa Host, John FR, Brennan SA
Flow of Business, Cuts and Ticket Times:
Pretty steady day- slow first hour but picked up a little closer to noon- stayed full, one in one out sort of day. Slowed around 1 and cut Kelly around 1:15, and went 2 on at 1:45, only about 3 tables came in after that. Uneventful day to say the least.
3 Staff members that stood out (why/how):
Everyone's attitudes were on the up and up today, despite Sayo getting change thrown at her car this morning on her way to work
The staff remained unchallanged throughout the shift, no real super stars today, but everyone was on top of their game with great attitudes. That's all I can ask for sometimes.
Any VIP's in?
Apparently Megan, the new host, came in with 4 friends around 1:40- Sayo threw some attitude about it, asking that employees not come in within the last 30 minutes of closing, and I said I would mention it to her, considering it was one of the last tables in the restaurant
-Kayo
-Som Rob
Comps& Void Detail:
Owner discount
Emp Day off
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2507
Projected Sales : $2617
TY Lunch Sales: $2024
+/- : -19% LY and -$593 PS
Lunch Covers: 124
Avg PPA: $16.32
Previous Days Labor: 25%
Previous Days Comps: 5%
Controllable Comps: 0%
Way to Go Wednesday team!!
Weather: needs to make up it's mind. Rain already! Sunny, then not. 80s.
Special events?: none
Who worked: Kelly, Sayo, Renee, Johnny CL. Melisa Host, John FR, Brennan SA
Flow of Business, Cuts and Ticket Times:
Pretty steady day- slow first hour but picked up a little closer to noon- stayed full, one in one out sort of day. Slowed around 1 and cut Kelly around 1:15, and went 2 on at 1:45, only about 3 tables came in after that. Uneventful day to say the least.
3 Staff members that stood out (why/how):
Everyone's attitudes were on the up and up today, despite Sayo getting change thrown at her car this morning on her way to work
The staff remained unchallanged throughout the shift, no real super stars today, but everyone was on top of their game with great attitudes. That's all I can ask for sometimes.
Any VIP's in?
Apparently Megan, the new host, came in with 4 friends around 1:40- Sayo threw some attitude about it, asking that employees not come in within the last 30 minutes of closing, and I said I would mention it to her, considering it was one of the last tables in the restaurant
-Kayo
-Som Rob
Comps& Void Detail:
Owner discount
Emp Day off
R&M needs:
86'd items/ need more:
Wednesday, May 10, 2017
Wednesday PM 5/10/17
Written By: Dusten
LY Dinner Sales:5717
Projected Sales :6153
TY Dinner Sales: 5722
+/- :0% from LY and short of PS by $431
Dinner Covers: 202
Avg PPA: 28.33
Weather: cloudy, humid, 70's
Special events?: Renee finished her semester. National Shrimp Day.
Who worked: Krystin, Sayo, Grace, Ruthy, Sophia CL, Brennan SA, John and Alyssa H, Leigh training Derek at FR.
Flow of Business, Cuts and Ticket Times: Steady night. Went on a wait around 6pm and stayed full and on wait until about 9:30. No issues with ticket times. Hd a table complain of a cold gyoza. Didn't seem raw in the middle. They weren't interested in a remake. No ticket time issues. I noticed a lot of sushi being held too long. Sashimi and sauced rolls. When the wait was manageable, about 9pm, I cut Krystin and Sayo. People were still asking for drinks while waiting so I kept John until about 9:30pm, I cut Ruthy then also. Left Grace and Sophia on to close.
Specials: 3 Aji sashimi, 26 bitches brews
3 Staff members that stood out (why/how): Derek has the right ideas about food running. Almost every time he went out with something, he grabbed at least twice as many empty plates and glasses on his way back. He didn't use a tray always, but I told him it looks better, and helps to gather more things if needed. Also I told him if he wasn't going to use a tray, to keep his fingers out of dirty glasses when picking them up off the table. Just nit-picky things. As far as I know, everything went where it was supposed to go and he's picking up the kitchen menu quickly.
-Brennan shaved his head. Not super short or anything, but he has a good amount of gray hairs. Plus he's more aerodynamic.
-John did great cocktailing and Alyssa ran the board almost effortlessly.
Any VIP's in? Neil. Liam and friends, Renee and a friend. An obnoxious regular of Sophia's with his no-tipping friends.
Comps& Void Detail: Kitchen error'd cold gyoze, bday dessert, $15 Kome bucks and EMP Day Off for Renee.
R&M needs:
86'd items/ need more: Running low on London Homesick, Sacha Lichine and Hana's- all OOS at the warehouses. Toro, Anago
LY Dinner Sales:5717
Projected Sales :6153
TY Dinner Sales: 5722
+/- :0% from LY and short of PS by $431
Dinner Covers: 202
Avg PPA: 28.33
Weather: cloudy, humid, 70's
Special events?: Renee finished her semester. National Shrimp Day.
Who worked: Krystin, Sayo, Grace, Ruthy, Sophia CL, Brennan SA, John and Alyssa H, Leigh training Derek at FR.
Flow of Business, Cuts and Ticket Times: Steady night. Went on a wait around 6pm and stayed full and on wait until about 9:30. No issues with ticket times. Hd a table complain of a cold gyoza. Didn't seem raw in the middle. They weren't interested in a remake. No ticket time issues. I noticed a lot of sushi being held too long. Sashimi and sauced rolls. When the wait was manageable, about 9pm, I cut Krystin and Sayo. People were still asking for drinks while waiting so I kept John until about 9:30pm, I cut Ruthy then also. Left Grace and Sophia on to close.
Specials: 3 Aji sashimi, 26 bitches brews
3 Staff members that stood out (why/how): Derek has the right ideas about food running. Almost every time he went out with something, he grabbed at least twice as many empty plates and glasses on his way back. He didn't use a tray always, but I told him it looks better, and helps to gather more things if needed. Also I told him if he wasn't going to use a tray, to keep his fingers out of dirty glasses when picking them up off the table. Just nit-picky things. As far as I know, everything went where it was supposed to go and he's picking up the kitchen menu quickly.
-Brennan shaved his head. Not super short or anything, but he has a good amount of gray hairs. Plus he's more aerodynamic.
-John did great cocktailing and Alyssa ran the board almost effortlessly.
Any VIP's in? Neil. Liam and friends, Renee and a friend. An obnoxious regular of Sophia's with his no-tipping friends.
Comps& Void Detail: Kitchen error'd cold gyoze, bday dessert, $15 Kome bucks and EMP Day Off for Renee.
R&M needs:
86'd items/ need more: Running low on London Homesick, Sacha Lichine and Hana's- all OOS at the warehouses. Toro, Anago
Wednesday AM Recap 5/10/17
Written By: Leary
LY Lunch Sales: 1527
Projected Sales : 1728 (+497)
TY Lunch Sales: 2225
+/- : +698, +46%
Lunch Covers: 119
Avg PPA: 18.70
Previous Days Labor: 21%
Previous Days Comps: 5%
Controllable Comps: 1.45%
Weather: Another cloudy day
Special events?:
Who worked:
Krystin, John, Kelly, Johnny Cl, Alyssa H, Hiroe FR, Colton SA
Flow of Business, Cuts and Ticket Times:
Much busier than the past couple of lunches. I thought we might have another slow cloudy day, but we were full and on a small wait by noon. We kept going on and off little waits until about 130. Didn't start slowing down until 140. Ticket times were good. Had some Sushi and Kitchen tickets go a little on the high side, but nothing over 25 minutes. No controllable comps.
Specials:
3 Staff members that stood out (why/how):
-Derek seemed to do well on his food running train. Hiroe said so as well.
-Colton was very productive with the down time during the beginning of the shift. He was struggling to keep up with business, and needed a good amount of support. Hopefully his speed will come with time.
-Severs did a good job hustling during the rush. Lots of teamwork today.
Any VIP's in?
Comps& Void Detail:
-1 Bday comp
-$15 in Customer Kome Bucks
-Emp Kome Bucks for Krystin for doing a couple of cleaning projects
R&M needs:
-Internet went out for a minute. Had to reset the EDC, and printer wifi. Everything was good after that.
-I forgot to mention that Pandora started playing ads at the beginning of dinner service. Not sure if the old card for the Kome itunes account expired. I entered my card info as fast as I could. Only one commercial played at a low volume. Anyways my card is set up on the itunes account FYI.
86'd items/ need more:
LY Lunch Sales: 1527
Projected Sales : 1728 (+497)
TY Lunch Sales: 2225
+/- : +698, +46%
Lunch Covers: 119
Avg PPA: 18.70
Previous Days Labor: 21%
Previous Days Comps: 5%
Controllable Comps: 1.45%
Weather: Another cloudy day
Special events?:
Who worked:
Krystin, John, Kelly, Johnny Cl, Alyssa H, Hiroe FR, Colton SA
Flow of Business, Cuts and Ticket Times:
Much busier than the past couple of lunches. I thought we might have another slow cloudy day, but we were full and on a small wait by noon. We kept going on and off little waits until about 130. Didn't start slowing down until 140. Ticket times were good. Had some Sushi and Kitchen tickets go a little on the high side, but nothing over 25 minutes. No controllable comps.
Specials:
3 Staff members that stood out (why/how):
-Derek seemed to do well on his food running train. Hiroe said so as well.
-Colton was very productive with the down time during the beginning of the shift. He was struggling to keep up with business, and needed a good amount of support. Hopefully his speed will come with time.
-Severs did a good job hustling during the rush. Lots of teamwork today.
Any VIP's in?
Comps& Void Detail:
-1 Bday comp
-$15 in Customer Kome Bucks
-Emp Kome Bucks for Krystin for doing a couple of cleaning projects
R&M needs:
-Internet went out for a minute. Had to reset the EDC, and printer wifi. Everything was good after that.
-I forgot to mention that Pandora started playing ads at the beginning of dinner service. Not sure if the old card for the Kome itunes account expired. I entered my card info as fast as I could. Only one commercial played at a low volume. Anyways my card is set up on the itunes account FYI.
86'd items/ need more:
Tuesday Recap 5/9/17
Written By: Leary
Sorry for the late post. I thought I hit publish before I left, but I guess not.
LY Lunch Sales: 2201
Projected Sales : 2394 (-837)
TY Lunch Sales: 1557
+/- : -644, -29%
Lunch Covers: 88
Avg PPA: 17.69
LY Dinner Sales: 4737
Projected Sales : 5673 (+638)
TY Dinner Sales: 6011
+/- : +1274, +27%
Dinner Covers: 204
Avg PPA: 29.47
Previous Days Labor: 23%
Previous Days Comps: 7%
Controllable Comps: 1.16%
Weather: Cloudy, a little rainy, and muggy
Special events?:
Who worked:
Lunch: Kelly, Lindsey, Sayo, Johnny Cl, Melisa H, Hiroe FR, Colton SA
Dinner: Lindsey, Kelly, Ruthy, John, Clair Cl, Pat & Megan H, Hiroe FR, Colton SA
Flow of Business, Cuts and Ticket Times:
Lunch was pretty uneventful. It was a dreary day, and a rainy afternoon. One of the slowest shifts I've seen at the sushi bar in awhile. We were mostly full around 1230 for a bit and then slowly emptied out. I thought we might get a late pop, but the rain hit so I went 2 on. Ticket times were good. No issues.
Dinner was the typical flow lately, slow start/late pop although the first round of folks were real strange. It felt like there was a full moon out. We were mostly full by 630, but just had steady 1-in-1-out going for awhile. Started to creep onto a wait by 730, and hit 30-40 around 815. Came off the wait around 915. Cut Patrick and went 2 on. Ticket times were good.
Had an issue with a table sending back 3 anago nigiris and saying it was bad. I tried one, and the texture was weird. I had Kazu taste the other, and he confirmed it was under cooked. By the time they mentioned it to Ruthy their dessert was hitting the table. I offered to send 3 more on the house and the son wanted them. The next 3 were cooked better, but still had an off texture and were sent back. They were the last 3 pieces so maybe they were old. I told the table that it was the tail section, and sometimes will be tougher. I gave them $10 in Kome bucks and told them to come back and have 3 pieces on me next time. They were happy with my made up explanation, and the dad thanked me for taking the time with them.
Things got a little hectic during a large turnover at 8pm. Colton's first day so I was doing my best to help him turn tables while sushi orders were backing up, and no one was helping put away glasses. The servers all had tunnel vision and were thinking they were too busy to help. I just started calling people out and delegating for about 5 minutes. Everyone snapped out of pretty quickly, and got better about working outside of their section. John, our newest server on the floor, was the most helpful. I thanked him for all the hard work at the end of the night.
Specials:
3 Staff members that stood out (why/how):
-John did an awesome job tonight in section 4. The section was always well maintained when I walked through, and was always helping others when he could.
-Megan did a fantastic job holding down the host stand while Patrick was cocktailing for a bit.
-Colton's first day. He did alright, but there were a lot of little details I needed to go over with him. He is super eager, and wants to do a good job. At one point I was going over some details and he asked me if he was doing a bad job. I told him he was doing well for his first day, but we're a busy place and there are a lot of details to the position. I also told him he's going to be getting a lot of feedback so please don't take it personally. Just be on time, hustle, and you'll be fine. He seemed to relax a bit.
-Ruthy came in so unfocused tonight. A lot of silly mistakes at first. She said to me about an hour in, "what's wrong with me?", to which I replied, "I'm not sure, but let's try and turn it around". I just helped as much as I could, and focused a lot of my attention on her section. At some point I could see she was getting bothered that I was essentially waiting on her section with half my time, and turned it around. By 8 she was getting compliments on her service. Nice to see she was able to turn it around eventually.
Any VIP's in?
-Rob at the sushi bar
-Pat's friend/ owner of l'oca d'oro
Comps& Void Detail:
-3 Bday Desserts
-Emp Kome Bucks from Ruthy
-Emp Kome Bucks from Lindsey
-Sushi Bar Error/DNL for 6 pieces of Anago
R&M needs:
86'd items/ need more:
Sorry for the late post. I thought I hit publish before I left, but I guess not.
LY Lunch Sales: 2201
Projected Sales : 2394 (-837)
TY Lunch Sales: 1557
+/- : -644, -29%
Lunch Covers: 88
Avg PPA: 17.69
LY Dinner Sales: 4737
Projected Sales : 5673 (+638)
TY Dinner Sales: 6011
+/- : +1274, +27%
Dinner Covers: 204
Avg PPA: 29.47
Previous Days Labor: 23%
Previous Days Comps: 7%
Controllable Comps: 1.16%
Weather: Cloudy, a little rainy, and muggy
Special events?:
Who worked:
Lunch: Kelly, Lindsey, Sayo, Johnny Cl, Melisa H, Hiroe FR, Colton SA
Dinner: Lindsey, Kelly, Ruthy, John, Clair Cl, Pat & Megan H, Hiroe FR, Colton SA
Flow of Business, Cuts and Ticket Times:
Lunch was pretty uneventful. It was a dreary day, and a rainy afternoon. One of the slowest shifts I've seen at the sushi bar in awhile. We were mostly full around 1230 for a bit and then slowly emptied out. I thought we might get a late pop, but the rain hit so I went 2 on. Ticket times were good. No issues.
Dinner was the typical flow lately, slow start/late pop although the first round of folks were real strange. It felt like there was a full moon out. We were mostly full by 630, but just had steady 1-in-1-out going for awhile. Started to creep onto a wait by 730, and hit 30-40 around 815. Came off the wait around 915. Cut Patrick and went 2 on. Ticket times were good.
Had an issue with a table sending back 3 anago nigiris and saying it was bad. I tried one, and the texture was weird. I had Kazu taste the other, and he confirmed it was under cooked. By the time they mentioned it to Ruthy their dessert was hitting the table. I offered to send 3 more on the house and the son wanted them. The next 3 were cooked better, but still had an off texture and were sent back. They were the last 3 pieces so maybe they were old. I told the table that it was the tail section, and sometimes will be tougher. I gave them $10 in Kome bucks and told them to come back and have 3 pieces on me next time. They were happy with my made up explanation, and the dad thanked me for taking the time with them.
Things got a little hectic during a large turnover at 8pm. Colton's first day so I was doing my best to help him turn tables while sushi orders were backing up, and no one was helping put away glasses. The servers all had tunnel vision and were thinking they were too busy to help. I just started calling people out and delegating for about 5 minutes. Everyone snapped out of pretty quickly, and got better about working outside of their section. John, our newest server on the floor, was the most helpful. I thanked him for all the hard work at the end of the night.
Specials:
3 Staff members that stood out (why/how):
-John did an awesome job tonight in section 4. The section was always well maintained when I walked through, and was always helping others when he could.
-Megan did a fantastic job holding down the host stand while Patrick was cocktailing for a bit.
-Colton's first day. He did alright, but there were a lot of little details I needed to go over with him. He is super eager, and wants to do a good job. At one point I was going over some details and he asked me if he was doing a bad job. I told him he was doing well for his first day, but we're a busy place and there are a lot of details to the position. I also told him he's going to be getting a lot of feedback so please don't take it personally. Just be on time, hustle, and you'll be fine. He seemed to relax a bit.
-Ruthy came in so unfocused tonight. A lot of silly mistakes at first. She said to me about an hour in, "what's wrong with me?", to which I replied, "I'm not sure, but let's try and turn it around". I just helped as much as I could, and focused a lot of my attention on her section. At some point I could see she was getting bothered that I was essentially waiting on her section with half my time, and turned it around. By 8 she was getting compliments on her service. Nice to see she was able to turn it around eventually.
Any VIP's in?
-Rob at the sushi bar
-Pat's friend/ owner of l'oca d'oro
Comps& Void Detail:
-3 Bday Desserts
-Emp Kome Bucks from Ruthy
-Emp Kome Bucks from Lindsey
-Sushi Bar Error/DNL for 6 pieces of Anago
R&M needs:
86'd items/ need more:
Monday, May 8, 2017
Monday PM Recap 5/8/17
Written By: Chelsea
LY Dinner Sales: $6386
Projected Sales : $6525
TY Dinner Sales: $5170
+/- : 19% under LY and $1655 under PS
Dinner Covers: 222
Avg PPA: $23.29
Weather: a cool evening.
Special events?: Service Industry Night
Who worked: Krystin, Mandy, Kelly, Ruthy, Clair CL, Hiroe FR, Leigh training Colton SA, Megan Host and then Patrick training Derek Host.
Flow of Business, Cuts and Ticket Times: Started off steady, full by 6:45. Had a walk in 6-top at 7 and another at 7:45. Wait reached a max of 30-35 mins, once the wait started to really grow, everyone got up at once and then we filled back up again. Stayed on a wait until 9:20, cut Megan and went 3 on then. Cut Kelly at 9:40, and closed with two on. Ticket times were good, despite the rushes.
Specials: Chef's Nigiri Set - 14, Bitches Brew roll - 18, Menchi Katsu - 4
3 Staff members that stood out (why/how):
- Kelly was in a good mood and organized today. Even during the later rush (~8:45) when everyone was starting to lose morale, she was still smiling and helping out.
- Krystin got a bit of an attitude during that later rush. I know she was discouraged from the slow lunch, and she got both of the walk in 6-tops, one of which was one of those groups of college girls that each order one roll and little else. Leigh said she was making some unnecessary negative comments about Colton, and Leigh said it made her kind of upset because Colton was her referral and Krystin didn't have any reason to be making assumptions about someone she didn't know.
- Derek did well at the host stand, Patrick had him running the board the second half of the shift and he was pretty quick at it. Got a little sticky when all the tables got up and had to be resat pretty quickly, but I was over there helping them sort it out while Patrick was making drinks, and they got back on track.
Any VIP's in? Kayo, former employee Dan, SIN folks listed below.
Comps& Void Detail: Owner Comp for Kayo, Megan bought her friend an onigiri, I sent Dan some zato-ichis and a Kome Tamago, sent my friend Alex a couple pork belly pieces, voided a hamachi sashimi that was supposed to be Hama-toro, DNL Dynamite Chicken, the girl thought it would be spicier and didn't like that it was kinda sweet. Birthday dessert. SIN discount for owner of Crazy Ricky's, Moss Consignment, Ramen Tatsuya/Kemuri, and Whistler's/Salt and Time. Training meals for the above listed trainers/es.
R&M needs: Can we paint white stripes like those that go next to a handicap spot on the space on the side of the building, closest to the building but in front of all those pipes? Last week, a customer's car was blocked in because a SUV was there, and today a smaller SUV parked there got hit by another car pulling out of the parking lot and the other car just drove off. Luckily the customers at a table right by the window saw it happen and took down the other car's license plate before the car took off. We gave the info to the person whose car was hit, but he didn't seem fazed by it at all because he said his car was old and he didn't care. But still, seems like we shouldn't allow cars to park there.
The big bathroom sink handle got taken off where it should go at one point in the night, I put it back on but just a heads up if it happens again.
86'd items/ need more: trifold paper towels, toro makis, another soy sauce lid broke.
LY Dinner Sales: $6386
Projected Sales : $6525
TY Dinner Sales: $5170
+/- : 19% under LY and $1655 under PS
Dinner Covers: 222
Avg PPA: $23.29
Weather: a cool evening.
Special events?: Service Industry Night
Who worked: Krystin, Mandy, Kelly, Ruthy, Clair CL, Hiroe FR, Leigh training Colton SA, Megan Host and then Patrick training Derek Host.
Flow of Business, Cuts and Ticket Times: Started off steady, full by 6:45. Had a walk in 6-top at 7 and another at 7:45. Wait reached a max of 30-35 mins, once the wait started to really grow, everyone got up at once and then we filled back up again. Stayed on a wait until 9:20, cut Megan and went 3 on then. Cut Kelly at 9:40, and closed with two on. Ticket times were good, despite the rushes.
Specials: Chef's Nigiri Set - 14, Bitches Brew roll - 18, Menchi Katsu - 4
3 Staff members that stood out (why/how):
- Kelly was in a good mood and organized today. Even during the later rush (~8:45) when everyone was starting to lose morale, she was still smiling and helping out.
- Krystin got a bit of an attitude during that later rush. I know she was discouraged from the slow lunch, and she got both of the walk in 6-tops, one of which was one of those groups of college girls that each order one roll and little else. Leigh said she was making some unnecessary negative comments about Colton, and Leigh said it made her kind of upset because Colton was her referral and Krystin didn't have any reason to be making assumptions about someone she didn't know.
- Derek did well at the host stand, Patrick had him running the board the second half of the shift and he was pretty quick at it. Got a little sticky when all the tables got up and had to be resat pretty quickly, but I was over there helping them sort it out while Patrick was making drinks, and they got back on track.
Any VIP's in? Kayo, former employee Dan, SIN folks listed below.
Comps& Void Detail: Owner Comp for Kayo, Megan bought her friend an onigiri, I sent Dan some zato-ichis and a Kome Tamago, sent my friend Alex a couple pork belly pieces, voided a hamachi sashimi that was supposed to be Hama-toro, DNL Dynamite Chicken, the girl thought it would be spicier and didn't like that it was kinda sweet. Birthday dessert. SIN discount for owner of Crazy Ricky's, Moss Consignment, Ramen Tatsuya/Kemuri, and Whistler's/Salt and Time. Training meals for the above listed trainers/es.
R&M needs: Can we paint white stripes like those that go next to a handicap spot on the space on the side of the building, closest to the building but in front of all those pipes? Last week, a customer's car was blocked in because a SUV was there, and today a smaller SUV parked there got hit by another car pulling out of the parking lot and the other car just drove off. Luckily the customers at a table right by the window saw it happen and took down the other car's license plate before the car took off. We gave the info to the person whose car was hit, but he didn't seem fazed by it at all because he said his car was old and he didn't care. But still, seems like we shouldn't allow cars to park there.
The big bathroom sink handle got taken off where it should go at one point in the night, I put it back on but just a heads up if it happens again.
86'd items/ need more: trifold paper towels, toro makis, another soy sauce lid broke.
Monday AM Recap 5/8/17
Written By: Leary
LY Lunch Sales: 1794
Projected Sales : 1955 (-464)
TY Lunch Sales: 1491
+/- : -303, 17%
Lunch Covers: 87
Avg PPA: 17.14
Previous Days Labor: 24%
Previous Days Comps: 4%
Controllable Comps: 2.45%
Weather: Mild, cloudy, and humid
Special events?:
Who worked:
Krystin, Patrick, Grace, Johnny CL, Melisa H, Hiroe FR, Leigh & Colton SA
Flow of Business, Cuts and Ticket Times:
Pretty slow lunch today. We hadn't hit $1000 in sales by 1 pm. Went 3 on at 1 expecting a little bit of a late pop which we did get, but nothing crazy. 2 on at 1:25. Ticket times were solid, and no customer issues.
Specials:
3 Staff members that stood out (why/how):
-Colton did well today. It wasn't too busy so I didn't get to see him in 4th gear, but he had the mechanics down. He has a pretty light schedule this week to help get him acclimated. I also work a double with him tomorrow so I'll correct any issues that pop up.
Any VIP's in?
Comps& Void Detail:
-Kome Bucks for the Austin Beerworks delivery driver
-SIN for server from Emmer & Rye
R&M needs:
-Brought 2 high chairs (that's all they had) at Mission today.
86'd items/ need more:
-I bought more pint glasses today since we've been running low on the weekends.
LY Lunch Sales: 1794
Projected Sales : 1955 (-464)
TY Lunch Sales: 1491
+/- : -303, 17%
Lunch Covers: 87
Avg PPA: 17.14
Previous Days Labor: 24%
Previous Days Comps: 4%
Controllable Comps: 2.45%
Weather: Mild, cloudy, and humid
Special events?:
Who worked:
Krystin, Patrick, Grace, Johnny CL, Melisa H, Hiroe FR, Leigh & Colton SA
Flow of Business, Cuts and Ticket Times:
Pretty slow lunch today. We hadn't hit $1000 in sales by 1 pm. Went 3 on at 1 expecting a little bit of a late pop which we did get, but nothing crazy. 2 on at 1:25. Ticket times were solid, and no customer issues.
Specials:
3 Staff members that stood out (why/how):
-Colton did well today. It wasn't too busy so I didn't get to see him in 4th gear, but he had the mechanics down. He has a pretty light schedule this week to help get him acclimated. I also work a double with him tomorrow so I'll correct any issues that pop up.
Any VIP's in?
Comps& Void Detail:
-Kome Bucks for the Austin Beerworks delivery driver
-SIN for server from Emmer & Rye
R&M needs:
-Brought 2 high chairs (that's all they had) at Mission today.
86'd items/ need more:
-I bought more pint glasses today since we've been running low on the weekends.
Sunday, May 7, 2017
Sunday 5/7/17 recap
Written By: Dusten
LY Lunch Sales: 2948
Projected Sales : 3216
TY Lunch Sales: 2908
+/- : 1% below LY and short of PS by $308
Lunch Covers: 154
Avg PPA: 18.88
LY Dinner Sales: 4973
Projected Sales : 5203
TY Dinner Sales: 6706
+/- : 35% over LY and $1503 over PS
Dinner Covers: 239
Avg PPA: 28.06
Previous Days Labor: 19%
Previous Days Comps: 4%
Controllable Comps: 4.78%
Weather: Sunny and warm.
Special events?: Kula's Grand Opening Weekend
Who worked: Lunch: Renee, Krystin, John, Mandy CL, Alyssa H, Leigh FR, Brennan SA
Dinner: Krystin, Grace, Cindy, Sayo, Clair CL, Hiroe FR, Megan H, Patrick training Derek to host and Leigh training Colton at SA. The server station was very full at times.
Flow of Business, Cuts and Ticket Times: Went up to a 30 minute wait time during lunch from about 12:50 to 2pm. Tables turned well and people were happy. The crowd dropped off significantly and cuts were made. I let John go at 2, Krystin at 2:20, Renee and Brennan at 2:45. Ticket times were good.
Dinner was busy. We went on a wait just before 6 and came off just before closing, with a 10 top walking in. There were a lot of helping hands all around with two seemingly capable trainees in the house tonight. At 9pm we still had plenty of people coming in and being put on the list. I honestly think we're getting a good amount over overflow business from Kula's. Some folks came in tonight and maybe Friday or Saturday night and told me about the wait there being upwards of 90-120 minutes. Ours was only 45 minutes, so... not bad! When we finally got off the wait, I cut everyone but Clair, Pat and Colton. All in all it was a good shift.
Specials: 2 Aji Sashimi, 6 menchi katsu, 14 nigiri sets.
3 Staff members that stood out (why/how): Alyssa got swarmed at the host stand for a bit. She handled it well but later admitted to me that it shook her up a bit. People were asking her for drinks. I had her get orders if people approached the stand, I made the drinks and she passed the tickets along to the servers. She actually did quite well. I think lunches will prove a good stress test for her.
-John did a good job handling the back B's for lunch today. I feel like I've been reading good things about him lately. I gave him the bigger section where I definitely hesitated in the past. His sales were lower than everyone else's, but I hardly heard a peep out of him until he was cut. No misrings. At dinner however he did leave his check-out in the office complete with cash unattended. I texted him and asked him not to do that. No biggie.
-Renee was a beaming ray of glittering sunshine for her entire shift. Not. I still empathize with her, but the attitude is a drain. She had a really high maintenance table as well as the Saigon Le Vendeur 5-top. She maintained professionalism on the floor and seemed to have a good shift.
-LeCurtis's brother called to say he was in the hospital. This was a good 30 minutes after his shift was supposed to start tonight. Matt talked to him, told him we'd like to keep him on as an employee, but we need to see some documentation. Yuka agreed to help pick up some slack and work a couple extra hours. We gave her a gift card to Sa-Ten to show appreciation.
-Derek is a giant giant person. First time I worked with him. He is sharp of course and will catch on well enough. Patrick seemed much more comfortable with training also.
-Megan did a great job at the host stand tonight. She ran the board for a good couple hours with no hiccups, questions and full attention to the customers.
-Josh snapped at the servers a bit tonight. He was re-making a mistake zaru-udon. He came up to the service station to use hot water from the hot water pots, emptying it completely. I think it was Sayo that told him, 'hey the back kitchen sink is rigged up to come out super hot for kitchen needs.' I'm paraphrasing. His response was a sharp, "Cool story, Bro." That is a direct quote. I heard that, turned my head to see him walking away and every set of eyes in the server station on me with mouths hanging. I went back to ask him not to use the server station pots, inform him the water from the faucet comes out at 175 degrees and ask him to be a bit more respectful with his coworkers (I know... coming from ME). All I got out of him was a bunch of deflection, an "I know what I'm doing" and an eventual, "okay okay." Not a fan of that at all. Something to watch out for perhaps.
-Leigh seems confident in Colton's training today. He has hustle and stayed busy. Quiet guy. I like that. Leigh says it was difficult to have him follow her, so I told her to delegate and direct him and just keep an eye on the details. Leigh also mentioned that cardboard boxes do not seem to be broken down before they're thrown in the dumpster. At least not today's boxes.
Any VIP's in? Lunch: Somm Rob,
Nathan,
Saigon le Vendeur Family,
there's a younger Asian girl that comes in alone often and sits at the sushi bar. I think I've seen here everyday that I've worked this week.
Barron and family
Spencer Brown of Alamo fame.
10-top that walked in at 9:50pm.
Got a phone call from a gentleman named Masa Teramoto. He is an experienced sushi/kaiseki chef, originally from Osaka. HE sounded like he was cold calling places for employment opportunities. I told him I thought that we were looking for people and directed him to email through the website. He was a bit odd on the phone. He didn't want to email. He said he preferred Skype? I don't know. He left his number: (858)276-1972. He honestly sounded possibly over-qualified and maybe full of himself. He mentioned having "other opportunities" but would rather work for Japanese owners. Again, just relaying the information I received.
Comps& Void Detail: DNL for gyoza mentioned earlier. FNF for Tebi (Saigon le Vendeur). Customer at dinner found a piece of hard plastic in an ika nigiri piece. Toshi thinks it may have come from the original tobiko shipping container. He tossed the rest of the tobiko that was prepped in the bag. I comped the ika to sushi bar error and we went out zato-ichi pieces. Seemed to go over well.
$15 kome bucks from customer
Training meals for Colton, Leigh, Patrick and Derek.
This seems like a dumb question, but it took up way too much discussion already so I'll ask it, for a friend: Can customers use the Daruma 10% discount cards here? I would think not, but it came up. I assume Daruma doesn't use our $15 Kome bucks. I know certain restaurant companies have discount cards that work at any place.
R&M needs:
86'd items/ need more: Sauce sauce containers, wishing well, Tx Blues, Cabernet, Trifold paper towels? Wine stoppers.
LY Lunch Sales: 2948
Projected Sales : 3216
TY Lunch Sales: 2908
+/- : 1% below LY and short of PS by $308
Lunch Covers: 154
Avg PPA: 18.88
LY Dinner Sales: 4973
Projected Sales : 5203
TY Dinner Sales: 6706
+/- : 35% over LY and $1503 over PS
Dinner Covers: 239
Avg PPA: 28.06
Previous Days Labor: 19%
Previous Days Comps: 4%
Controllable Comps: 4.78%
Weather: Sunny and warm.
Special events?: Kula's Grand Opening Weekend
Who worked: Lunch: Renee, Krystin, John, Mandy CL, Alyssa H, Leigh FR, Brennan SA
Dinner: Krystin, Grace, Cindy, Sayo, Clair CL, Hiroe FR, Megan H, Patrick training Derek to host and Leigh training Colton at SA. The server station was very full at times.
Flow of Business, Cuts and Ticket Times: Went up to a 30 minute wait time during lunch from about 12:50 to 2pm. Tables turned well and people were happy. The crowd dropped off significantly and cuts were made. I let John go at 2, Krystin at 2:20, Renee and Brennan at 2:45. Ticket times were good.
Dinner was busy. We went on a wait just before 6 and came off just before closing, with a 10 top walking in. There were a lot of helping hands all around with two seemingly capable trainees in the house tonight. At 9pm we still had plenty of people coming in and being put on the list. I honestly think we're getting a good amount over overflow business from Kula's. Some folks came in tonight and maybe Friday or Saturday night and told me about the wait there being upwards of 90-120 minutes. Ours was only 45 minutes, so... not bad! When we finally got off the wait, I cut everyone but Clair, Pat and Colton. All in all it was a good shift.
Specials: 2 Aji Sashimi, 6 menchi katsu, 14 nigiri sets.
3 Staff members that stood out (why/how): Alyssa got swarmed at the host stand for a bit. She handled it well but later admitted to me that it shook her up a bit. People were asking her for drinks. I had her get orders if people approached the stand, I made the drinks and she passed the tickets along to the servers. She actually did quite well. I think lunches will prove a good stress test for her.
-John did a good job handling the back B's for lunch today. I feel like I've been reading good things about him lately. I gave him the bigger section where I definitely hesitated in the past. His sales were lower than everyone else's, but I hardly heard a peep out of him until he was cut. No misrings. At dinner however he did leave his check-out in the office complete with cash unattended. I texted him and asked him not to do that. No biggie.
-Renee was a beaming ray of glittering sunshine for her entire shift. Not. I still empathize with her, but the attitude is a drain. She had a really high maintenance table as well as the Saigon Le Vendeur 5-top. She maintained professionalism on the floor and seemed to have a good shift.
-LeCurtis's brother called to say he was in the hospital. This was a good 30 minutes after his shift was supposed to start tonight. Matt talked to him, told him we'd like to keep him on as an employee, but we need to see some documentation. Yuka agreed to help pick up some slack and work a couple extra hours. We gave her a gift card to Sa-Ten to show appreciation.
-Derek is a giant giant person. First time I worked with him. He is sharp of course and will catch on well enough. Patrick seemed much more comfortable with training also.
-Megan did a great job at the host stand tonight. She ran the board for a good couple hours with no hiccups, questions and full attention to the customers.
-Josh snapped at the servers a bit tonight. He was re-making a mistake zaru-udon. He came up to the service station to use hot water from the hot water pots, emptying it completely. I think it was Sayo that told him, 'hey the back kitchen sink is rigged up to come out super hot for kitchen needs.' I'm paraphrasing. His response was a sharp, "Cool story, Bro." That is a direct quote. I heard that, turned my head to see him walking away and every set of eyes in the server station on me with mouths hanging. I went back to ask him not to use the server station pots, inform him the water from the faucet comes out at 175 degrees and ask him to be a bit more respectful with his coworkers (I know... coming from ME). All I got out of him was a bunch of deflection, an "I know what I'm doing" and an eventual, "okay okay." Not a fan of that at all. Something to watch out for perhaps.
-Leigh seems confident in Colton's training today. He has hustle and stayed busy. Quiet guy. I like that. Leigh says it was difficult to have him follow her, so I told her to delegate and direct him and just keep an eye on the details. Leigh also mentioned that cardboard boxes do not seem to be broken down before they're thrown in the dumpster. At least not today's boxes.
Any VIP's in? Lunch: Somm Rob,
Nathan,
Saigon le Vendeur Family,
there's a younger Asian girl that comes in alone often and sits at the sushi bar. I think I've seen here everyday that I've worked this week.
Barron and family
Spencer Brown of Alamo fame.
10-top that walked in at 9:50pm.
Got a phone call from a gentleman named Masa Teramoto. He is an experienced sushi/kaiseki chef, originally from Osaka. HE sounded like he was cold calling places for employment opportunities. I told him I thought that we were looking for people and directed him to email through the website. He was a bit odd on the phone. He didn't want to email. He said he preferred Skype? I don't know. He left his number: (858)276-1972. He honestly sounded possibly over-qualified and maybe full of himself. He mentioned having "other opportunities" but would rather work for Japanese owners. Again, just relaying the information I received.
Comps& Void Detail: DNL for gyoza mentioned earlier. FNF for Tebi (Saigon le Vendeur). Customer at dinner found a piece of hard plastic in an ika nigiri piece. Toshi thinks it may have come from the original tobiko shipping container. He tossed the rest of the tobiko that was prepped in the bag. I comped the ika to sushi bar error and we went out zato-ichi pieces. Seemed to go over well.
$15 kome bucks from customer
Training meals for Colton, Leigh, Patrick and Derek.
This seems like a dumb question, but it took up way too much discussion already so I'll ask it, for a friend: Can customers use the Daruma 10% discount cards here? I would think not, but it came up. I assume Daruma doesn't use our $15 Kome bucks. I know certain restaurant companies have discount cards that work at any place.
R&M needs:
86'd items/ need more: Sauce sauce containers, wishing well, Tx Blues, Cabernet, Trifold paper towels? Wine stoppers.
Saturday PM Recap 5/6
Written By: Chelsea
LY Dinner Sales: $6653
Projected Sales : $7361
TY Dinner Sales: $8343
+/- : 25% over LY and $982 over PS
Dinner Covers: 292
Avg PPA: $28.57
Weather: a cool evening.
Special events?: Pecan Street Festival, Derby Day
Who worked: Kelly, Krystin, Ruthy, Clair, Dusten CL, Renee Cktl, Hiroe FR and John SA, Patrick and Melisa Host.
Flow of Business, Cuts and Ticket Times: Started off with a bang. Two 5-tops and one 6-top right at opening back to back. Filled up by 5:30, ran out of high chairs cause there were so many kids seated. Luckily the next customers had a seat with them in their car. Wait grew to 45m - 1 hr by 6:30, over an hour by 7:30, slowed down for a bit to 30m around 8:45, and then it picked back up to 45m - hr by 9:30. Dropped pretty hard after that, and went 4 on at 10:10, cutting Melisa as well. Renee was cut at 10:15, Krystin at 10:30, Ruthy at 10:35, and Clair at 10:50. Ticket times were overall good, had a couple kitchen tickets go over time, mentioned in more detail below.
Specials: Chef's Nigiri Set - 18, Whole Aji - 3, Menchi Katsu - 8
3 Staff members that stood out (why/how):
- John was very helpful again today. Gave him a Mantis card (see Elizabeth's note from lunch).
- Another all-hands-on-deck shift. Everyone helping outside of their sections, asking who needs help, etc.
- Dusten won the menchi sales contest. Got Kome bucks. He also had a table that had a split check but he accidentally ran the same card twice. I called the customers to let them know and then ask if they wanted to give me a credit card number for the second charge, but they said they'd probably just settle it between themselves and would call back if they needed us to take the card info down.
Any VIP's in? Family that sits at the sushi bar with their kiddo, Girl that didn't have money and stiffed Dusten a couple months ago, came back, bought her food but didn't tip.
Comps& Void Detail: Promo card, two karaages: one was a Kitchen error for ticket time as it had been 32m and the customers were done with their other food by the time it came out so they refused it, one comp was for one that went out with a piece that was basically raw. The man was pretty upset about it and asked for the rest of their meal to be comped, but it was small ($20) so I did. They were smiling and laughing later once the rest of their food came out, so they seemed happy in the end. 50% off an Agedashi tofu that went out at 35m also after the customers were done with everything else, that they ended up boxing up to take with them. Kome bucks from Krystin, voided a misring glass of chardonnay for Renee.
R&M needs:
86'd items/ need more: Sake toro, toro, Wishing Well, TX Blues, Oasis Homesick Ale, lids for soy sauce containers, one was broken so we had to throw it out and use a tamari lid for that one. Pint glasses, we barely had enough throughout the evening, had to ask Kohei to run incomplete pint glass racks a few times because we would run out at the server station.
LY Dinner Sales: $6653
Projected Sales : $7361
TY Dinner Sales: $8343
+/- : 25% over LY and $982 over PS
Dinner Covers: 292
Avg PPA: $28.57
Weather: a cool evening.
Special events?: Pecan Street Festival, Derby Day
Who worked: Kelly, Krystin, Ruthy, Clair, Dusten CL, Renee Cktl, Hiroe FR and John SA, Patrick and Melisa Host.
Flow of Business, Cuts and Ticket Times: Started off with a bang. Two 5-tops and one 6-top right at opening back to back. Filled up by 5:30, ran out of high chairs cause there were so many kids seated. Luckily the next customers had a seat with them in their car. Wait grew to 45m - 1 hr by 6:30, over an hour by 7:30, slowed down for a bit to 30m around 8:45, and then it picked back up to 45m - hr by 9:30. Dropped pretty hard after that, and went 4 on at 10:10, cutting Melisa as well. Renee was cut at 10:15, Krystin at 10:30, Ruthy at 10:35, and Clair at 10:50. Ticket times were overall good, had a couple kitchen tickets go over time, mentioned in more detail below.
Specials: Chef's Nigiri Set - 18, Whole Aji - 3, Menchi Katsu - 8
3 Staff members that stood out (why/how):
- John was very helpful again today. Gave him a Mantis card (see Elizabeth's note from lunch).
- Another all-hands-on-deck shift. Everyone helping outside of their sections, asking who needs help, etc.
- Dusten won the menchi sales contest. Got Kome bucks. He also had a table that had a split check but he accidentally ran the same card twice. I called the customers to let them know and then ask if they wanted to give me a credit card number for the second charge, but they said they'd probably just settle it between themselves and would call back if they needed us to take the card info down.
Any VIP's in? Family that sits at the sushi bar with their kiddo, Girl that didn't have money and stiffed Dusten a couple months ago, came back, bought her food but didn't tip.
Comps& Void Detail: Promo card, two karaages: one was a Kitchen error for ticket time as it had been 32m and the customers were done with their other food by the time it came out so they refused it, one comp was for one that went out with a piece that was basically raw. The man was pretty upset about it and asked for the rest of their meal to be comped, but it was small ($20) so I did. They were smiling and laughing later once the rest of their food came out, so they seemed happy in the end. 50% off an Agedashi tofu that went out at 35m also after the customers were done with everything else, that they ended up boxing up to take with them. Kome bucks from Krystin, voided a misring glass of chardonnay for Renee.
R&M needs:
86'd items/ need more: Sake toro, toro, Wishing Well, TX Blues, Oasis Homesick Ale, lids for soy sauce containers, one was broken so we had to throw it out and use a tamari lid for that one. Pint glasses, we barely had enough throughout the evening, had to ask Kohei to run incomplete pint glass racks a few times because we would run out at the server station.
Saturday, May 6, 2017
Saturday AM 5.6.17
Written By: Elizabeth
LY Lunch Sales: $3338
Projected Sales : $3422
TY Lunch Sales: $3206
+/- : -4% LY and -$216 PS
Lunch Covers: 167
Avg PPA: $19.20
Previous Days Labor: 20%
Previous Days Comps: 4%
Controllable Comps: 6.69%
Weather: Sunny and warm. High 80s
Special events?: Pecan St. Festival, Kentucky Derby
Who worked: Sayo, Lindsey, Mandy, Johnny CL. John Host, Leigh FR, Brennan SA
Flow of Business, Cuts and Ticket Times:
Slow but steady start, then it slowed down around 1pm. I cut Lindsey at 1:40, and at 2:15 we got hit pretty hard- had a 6 top walk in at 2:30. It was a little hairy for a little while- Lindsey stayed and helped and I gave her $10 Kome bucks for her help. She only complained a little bit.
Had a table of 5 (2 adults, 2 rambunctious kids, and 1 screaming baby) who sat at B1, made a mess and also broke the curtain rod for the bathrooms...so, we'll need another. That one had a good run.
I put the sign up on the door regarding no parking at Mrs.Johnsons....so there's that too
3 Staff members that stood out (why/how):
-Lindsey was helpful with the cut situation.
-John jumped into action as a fill in SA when about 6 tables got up at once. He asked me to watch the host stand so he could jump in and help Brennan. Meant to give him a GC for all his hard work ut forgot. Next person that works with him, please do so! He busts his ass everyday I work with him.
Any VIP's in?
Cole from Cheer ups!
JV (tall black dude)
Kyle Kirchhoff (family friend of mine)
Comps& Void Detail:
Kitchen Error- found a hair in his tonkatsu sauce
FNF for Kyle
R&M needs:
New curtain rod for the bathroom hallway
86'd items/ need more:
LY Lunch Sales: $3338
Projected Sales : $3422
TY Lunch Sales: $3206
+/- : -4% LY and -$216 PS
Lunch Covers: 167
Avg PPA: $19.20
Previous Days Labor: 20%
Previous Days Comps: 4%
Controllable Comps: 6.69%
Weather: Sunny and warm. High 80s
Special events?: Pecan St. Festival, Kentucky Derby
Who worked: Sayo, Lindsey, Mandy, Johnny CL. John Host, Leigh FR, Brennan SA
Flow of Business, Cuts and Ticket Times:
Slow but steady start, then it slowed down around 1pm. I cut Lindsey at 1:40, and at 2:15 we got hit pretty hard- had a 6 top walk in at 2:30. It was a little hairy for a little while- Lindsey stayed and helped and I gave her $10 Kome bucks for her help. She only complained a little bit.
Had a table of 5 (2 adults, 2 rambunctious kids, and 1 screaming baby) who sat at B1, made a mess and also broke the curtain rod for the bathrooms...so, we'll need another. That one had a good run.
I put the sign up on the door regarding no parking at Mrs.Johnsons....so there's that too
3 Staff members that stood out (why/how):
-Lindsey was helpful with the cut situation.
-John jumped into action as a fill in SA when about 6 tables got up at once. He asked me to watch the host stand so he could jump in and help Brennan. Meant to give him a GC for all his hard work ut forgot. Next person that works with him, please do so! He busts his ass everyday I work with him.
Any VIP's in?
Cole from Cheer ups!
JV (tall black dude)
Kyle Kirchhoff (family friend of mine)
Comps& Void Detail:
Kitchen Error- found a hair in his tonkatsu sauce
FNF for Kyle
R&M needs:
New curtain rod for the bathroom hallway
86'd items/ need more:
Friday PM Recap 5/5/17
Written By: Leary
LY Dinner Sales: 6976
Projected Sales : 7213
TY Dinner Sales: 7378
+/- : +402, +6%
Dinner Covers: 256
Avg PPA: 28.82
Weather: Nice sunny spring day
Special events?: Cinco De Mayo, Children's day
Who worked:
Lindsey, Johnny, Krystin, Ruthy, Dusten Cl, Pat & Alyssa H, John FR, Brennan SA, Grace Cktl
Flow of Business, Cuts and Ticket Times:
-It felt a little on the slow side for a Friday. Didn't hit a wait until after six. It was the night of 5-tops. We had 4 in a row walk in. We hit a 30-40 minute wait by 7, and peaked at an hour around 830. Started slowing down by 930, and off the wait by 10. Cut Alyssa & Grace at 10, and 2 on at 1030. Had a couple long tickets. There were several nigiri sets ordered around the same time, and Ek got a bit backed up. Several were closing in at 30 minutes. I asked Toshi to help catch him up, and sushi times were fine the rest of the night. There was a kitchen ticket was stabbed before all the orders hit the table, and it took awhile for Ruthy to realize the table was missing items. It ended taking 45 minutes for 2 Yakitoris. I comped them and apologized and the table was understanding.
Specials:
Whole Aji- 1
Nigiri Set- 27
Menchi Katsu- 8
3 Staff members that stood out (why/how):
-The servers all showed a lot of teamwork tonight, and made the shift run really smoothly. I bought them a drink at the end of the night as a thank you.
-Brennan did well tonight. He had more hustle in general, and was consolidating his actions well.
Any VIP's in?
-Julian & Noni
-Jason & Susan
Comps& Void Detail:
-Kitchen Error for the 45 minute yakitoris
-FOH error for a spooky roll that Johnny didn't ring in. He said he didn't see it on the card, and they didn't say anything when he rang it in, but the table asked about it towards the end of the meal. We rushed it out and comped it.
-DNL for a takoyaki
-Bday Comp for a Fried Ice Cream
-Kome Bucks for employee drinks
R&M needs:
-We need to call Andy again about the Kome sign lights. At the end of the night I turned off the fans and when I did it shut off the sign lights. Something is weird with the connection.
86'd items/ need more:
LY Dinner Sales: 6976
Projected Sales : 7213
TY Dinner Sales: 7378
+/- : +402, +6%
Dinner Covers: 256
Avg PPA: 28.82
Weather: Nice sunny spring day
Special events?: Cinco De Mayo, Children's day
Who worked:
Lindsey, Johnny, Krystin, Ruthy, Dusten Cl, Pat & Alyssa H, John FR, Brennan SA, Grace Cktl
Flow of Business, Cuts and Ticket Times:
-It felt a little on the slow side for a Friday. Didn't hit a wait until after six. It was the night of 5-tops. We had 4 in a row walk in. We hit a 30-40 minute wait by 7, and peaked at an hour around 830. Started slowing down by 930, and off the wait by 10. Cut Alyssa & Grace at 10, and 2 on at 1030. Had a couple long tickets. There were several nigiri sets ordered around the same time, and Ek got a bit backed up. Several were closing in at 30 minutes. I asked Toshi to help catch him up, and sushi times were fine the rest of the night. There was a kitchen ticket was stabbed before all the orders hit the table, and it took awhile for Ruthy to realize the table was missing items. It ended taking 45 minutes for 2 Yakitoris. I comped them and apologized and the table was understanding.
Specials:
Whole Aji- 1
Nigiri Set- 27
Menchi Katsu- 8
3 Staff members that stood out (why/how):
-The servers all showed a lot of teamwork tonight, and made the shift run really smoothly. I bought them a drink at the end of the night as a thank you.
-Brennan did well tonight. He had more hustle in general, and was consolidating his actions well.
Any VIP's in?
-Julian & Noni
-Jason & Susan
Comps& Void Detail:
-Kitchen Error for the 45 minute yakitoris
-FOH error for a spooky roll that Johnny didn't ring in. He said he didn't see it on the card, and they didn't say anything when he rang it in, but the table asked about it towards the end of the meal. We rushed it out and comped it.
-DNL for a takoyaki
-Bday Comp for a Fried Ice Cream
-Kome Bucks for employee drinks
R&M needs:
-We need to call Andy again about the Kome sign lights. At the end of the night I turned off the fans and when I did it shut off the sign lights. Something is weird with the connection.
86'd items/ need more:
Friday, May 5, 2017
Friday AM 5.5.17
Written By: Elizabeth
LY Lunch Sales: $2573
Projected Sales : $2907
TY Lunch Sales: $2365
+/- : -8% LY and -$542 PS
Lunch Covers: 120
Avg PPA: $19.71
Previous Days Labor: 21%
Previous Days Comps: 5%
Controllable Comps: 0% Great job team!!
Weather: Beautiful, High of 85, low of 55
Special events?: CINCO DE MAYO!!!
Who worked: Sayo, Renee, Kelly, Clair CL. Alyssa Host, Brennan SA, John FR
Flow of Business, Cuts and Ticket Times:
Slower lunch than usual. Picked up around noon but then died after 1pm. I assume everyone was enjoying the weather on a patio somewhere, sipping a margarita. Personally, I prefer Palomas. We went on a short wait for a few tables here and there, but nothing major. No long tickets or major issues. A nice smooth shift
3 Staff members that stood out (why/how):
-Alyssa had her first AM hosting shift and did well. However at one point, the phone rang and she looked at me, as I was holding the phone and she thought I was going to answer, but she hit the answer key and then set the phone down...I ran over and picked it up. She also took a call earlier, put them on hold and forgot to come get me... So, she needs some help with her phone skills. I explained to her that she needs to "hang up" the phone by pressing the red button, otherwise it won't shut the phone "off". I also went into where the phrase "hang up" came from (I don't know why), and then I was like, "have you ever seen a phone with an actual cord? I don't think they make them anymore" and she said, "Yeah my grandparents have one". I laughed real hard.
Any VIP's in?
Curly headed dude and his wife. I don't know their names but they're super sweet and always order like a baller and usually drink sparkling rose. This time they were drinking red wine. I said hey to them and they told me they rode the MS150 last weekend. I sent them two pieces of Hotate and 2 small sips of Sparkling Rose as a congrats! They were happy.
Comps& Void Detail:
Just the above
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2573
Projected Sales : $2907
TY Lunch Sales: $2365
+/- : -8% LY and -$542 PS
Lunch Covers: 120
Avg PPA: $19.71
Previous Days Labor: 21%
Previous Days Comps: 5%
Controllable Comps: 0% Great job team!!
Weather: Beautiful, High of 85, low of 55
Special events?: CINCO DE MAYO!!!
Who worked: Sayo, Renee, Kelly, Clair CL. Alyssa Host, Brennan SA, John FR
Flow of Business, Cuts and Ticket Times:
Slower lunch than usual. Picked up around noon but then died after 1pm. I assume everyone was enjoying the weather on a patio somewhere, sipping a margarita. Personally, I prefer Palomas. We went on a short wait for a few tables here and there, but nothing major. No long tickets or major issues. A nice smooth shift
3 Staff members that stood out (why/how):
-Alyssa had her first AM hosting shift and did well. However at one point, the phone rang and she looked at me, as I was holding the phone and she thought I was going to answer, but she hit the answer key and then set the phone down...I ran over and picked it up. She also took a call earlier, put them on hold and forgot to come get me... So, she needs some help with her phone skills. I explained to her that she needs to "hang up" the phone by pressing the red button, otherwise it won't shut the phone "off". I also went into where the phrase "hang up" came from (I don't know why), and then I was like, "have you ever seen a phone with an actual cord? I don't think they make them anymore" and she said, "Yeah my grandparents have one". I laughed real hard.
Any VIP's in?
Curly headed dude and his wife. I don't know their names but they're super sweet and always order like a baller and usually drink sparkling rose. This time they were drinking red wine. I said hey to them and they told me they rode the MS150 last weekend. I sent them two pieces of Hotate and 2 small sips of Sparkling Rose as a congrats! They were happy.
Comps& Void Detail:
Just the above
R&M needs:
86'd items/ need more:
Thursday, May 4, 2017
Thursday PM Recap 5/4
Written By: Chelsea
LY Dinner Sales: $5522
Projected Sales : $5840
TY Dinner Sales: $6114
+/- : 11% over LY and $274 over PS
Dinner Covers: 193
Avg PPA: $31.68
Weather: a lovely cool evening.
Special events?: May the Fourth be with you!
Who worked: Cindy, Krystin, Sayo, Lindsey, Dusten CL. Kelly Cktl, Renee FR, John SA and training Colton SA, Tori and Alyssa Host.
Flow of Business, Cuts and Ticket Times: Started off reallly slow. Didn't fill up until 6:30, then went on a wait by 6:45 that started growing pretty rapidly after we got a walk-in 7-top. Got to a 30m wait by then that grew to 45m by 7:15. Almost an hour wait by 7:45, and then back down to 30-40m until 9:30, seated the last tables at 9:50-9:55. Went 4 on and cut Alyssa and Kelly at 9:15, went 3 on at 9:45 and closed with 3 on. Ticket times were overall good, had a couple sushi bar items hit almost 30 minutes but there were no customer complaints or comps needed for those.
Specials: Chef's Nigiri Set - 22, Whole Aji - 4
3 Staff members that stood out (why/how):
- Colton seems eager but also easily shaken or intimidated. Whenever I'd offer suggestions or tips, he'd get very "oh, I'm so sorry!!" and I had to be reassuring that it was okay, just suggestions for the future. After the shift I asked John how he did, and he said that Colton went to the restroom several times throughout the shift and that he saw him trying to sneak peeks of his phone in the dry storage. John said that he reminded him to not be on his phone and that he'll get written up for it, but it kept happening. So let's keep an eye on that.
Also, his number didn't work clocking in and out. I put his in and out times on a special card in the office.
- Renee was very helpful food running today, bringing up dishes whenever she could and asking for help when she needed it.
- Kelly was in a bad-ish mood again today. When I cut Alyssa, she started whining to get cut, and I asked if there were still any customers out there asking for drinks. She insisted that there weren't, that everyone had drinks. I said that I'd like her to stay on a bit longer in case the wait kept growing, but she continued whining about how she's a double today, so I just cut her. Shortly afterward, Tori ended up making drinks for 3 customers. Later I talked to Kelly about staying on and present until she's actually cut, double or no double. She tried to ask why I cut Alyssa instead of her, and I let her know that of course Tori can handle the host stand by herself, only if she doesn't have to make drinks also, as that is Kelly's job. After being cut, she just sat in the party room waiting for Tori, much to our frustration.
Any VIP's in? Nathan, Ben, that's all I can recall off the top of my head.
Comps& Void Detail: One birthday dessert. Voided a couple pieces of Anago and then Unagi, Sayo thought the Anago wasn't gonna get made cause it was 86'd and put in the Unagi instead, but then the Anago came out.
R&M needs:
86'd items/ need more: Beef carpaccio, anago.
LY Dinner Sales: $5522
Projected Sales : $5840
TY Dinner Sales: $6114
+/- : 11% over LY and $274 over PS
Dinner Covers: 193
Avg PPA: $31.68
Weather: a lovely cool evening.
Special events?: May the Fourth be with you!
Who worked: Cindy, Krystin, Sayo, Lindsey, Dusten CL. Kelly Cktl, Renee FR, John SA and training Colton SA, Tori and Alyssa Host.
Flow of Business, Cuts and Ticket Times: Started off reallly slow. Didn't fill up until 6:30, then went on a wait by 6:45 that started growing pretty rapidly after we got a walk-in 7-top. Got to a 30m wait by then that grew to 45m by 7:15. Almost an hour wait by 7:45, and then back down to 30-40m until 9:30, seated the last tables at 9:50-9:55. Went 4 on and cut Alyssa and Kelly at 9:15, went 3 on at 9:45 and closed with 3 on. Ticket times were overall good, had a couple sushi bar items hit almost 30 minutes but there were no customer complaints or comps needed for those.
Specials: Chef's Nigiri Set - 22, Whole Aji - 4
3 Staff members that stood out (why/how):
- Colton seems eager but also easily shaken or intimidated. Whenever I'd offer suggestions or tips, he'd get very "oh, I'm so sorry!!" and I had to be reassuring that it was okay, just suggestions for the future. After the shift I asked John how he did, and he said that Colton went to the restroom several times throughout the shift and that he saw him trying to sneak peeks of his phone in the dry storage. John said that he reminded him to not be on his phone and that he'll get written up for it, but it kept happening. So let's keep an eye on that.
Also, his number didn't work clocking in and out. I put his in and out times on a special card in the office.
- Renee was very helpful food running today, bringing up dishes whenever she could and asking for help when she needed it.
- Kelly was in a bad-ish mood again today. When I cut Alyssa, she started whining to get cut, and I asked if there were still any customers out there asking for drinks. She insisted that there weren't, that everyone had drinks. I said that I'd like her to stay on a bit longer in case the wait kept growing, but she continued whining about how she's a double today, so I just cut her. Shortly afterward, Tori ended up making drinks for 3 customers. Later I talked to Kelly about staying on and present until she's actually cut, double or no double. She tried to ask why I cut Alyssa instead of her, and I let her know that of course Tori can handle the host stand by herself, only if she doesn't have to make drinks also, as that is Kelly's job. After being cut, she just sat in the party room waiting for Tori, much to our frustration.
Any VIP's in? Nathan, Ben, that's all I can recall off the top of my head.
Comps& Void Detail: One birthday dessert. Voided a couple pieces of Anago and then Unagi, Sayo thought the Anago wasn't gonna get made cause it was 86'd and put in the Unagi instead, but then the Anago came out.
R&M needs:
86'd items/ need more: Beef carpaccio, anago.
Thursday AM 5.4.17
Written By: Elizabeth
LY Lunch Sales: $1873
Projected Sales : $2313
TY Lunch Sales:$2407
+/- : +29% LY / +$94 PS
Lunch Covers:131
Avg PPA: $18.37
Previous Days Labor: 23%
Previous Days Comps: 4%
Controllable Comps: 3.17%
Weather: Sunny and beautiful out. High 70s
Who worked: Johnny CL. Kelly, Renee, Ruthy. Melisa Host, John FR, Brennan SA
Flow of Business, Cuts and Ticket Times:
Solid for a Thursday but nothing crazy. Had some large parties though. A few walk in 5 tops, Kayo's 6 top, and a 7 top in the party room. Went on a short wait for a few tables (about 15 minutes) but then all at once we had 5 tables get up and we were off the wait. Cut down to 2 on at 1:30. though only about 2 tables came in after that.
Had an incident with a guest who parked at the Donut shop and got towed. He was pretty irate when I talked to him, blaming us for getting his car towed. He said there was no where else to park, where else was he supposed to park. I offered him the side streets and showed up that the sign out front next to our door clearly states that if you park nextdoor, they WILL tow you. He asked me what I was going to do for him and I said I could call him a cab to go get his car. First he refused and asked me again, then he said okay to "go call me a cab!" But to his demise, he continued to trash talk at me saying that he works at Samsung (as demonstrated by pulling on his windbreaker to show the samsung symbol on the sleeve) and is going to "make a lot of noise about us" to all of his colleagues, and that we're a terrible place to come because we tow cars. I told him we didn't tow his car, and that there are signs that say this where he parked. He continued on saying how much he was going to talk badly about our restaurant because of this until finally I told him that I changed my mind, I would not be getting him a cab. And he walked off in a huff.
3 Staff members that stood out (why/how):
-Saw both Renee and Kelly bringing plates up from the front during their downtime.
-Everyone seemed in exceptionally good moods today! So that was nice
-John always bringing those plates back in his down time while food running!
Any VIP's in?
Kayo and a team of 5 ladies
Rob and a friend
Andy our electrician
Will from Workhorse...or something like that. I forget his name.
Comps& Void Detail:
Owner comp for VIP 1
Kome bucks for VIP 3
FNF for VIP 4
R&M needs:
Got the sunshade up and the blinds up! Thats one shady, cool patio!
86'd items/ need more:
LY Lunch Sales: $1873
Projected Sales : $2313
TY Lunch Sales:$2407
+/- : +29% LY / +$94 PS
Lunch Covers:131
Avg PPA: $18.37
Previous Days Labor: 23%
Previous Days Comps: 4%
Controllable Comps: 3.17%
Weather: Sunny and beautiful out. High 70s
Who worked: Johnny CL. Kelly, Renee, Ruthy. Melisa Host, John FR, Brennan SA
Flow of Business, Cuts and Ticket Times:
Solid for a Thursday but nothing crazy. Had some large parties though. A few walk in 5 tops, Kayo's 6 top, and a 7 top in the party room. Went on a short wait for a few tables (about 15 minutes) but then all at once we had 5 tables get up and we were off the wait. Cut down to 2 on at 1:30. though only about 2 tables came in after that.
Had an incident with a guest who parked at the Donut shop and got towed. He was pretty irate when I talked to him, blaming us for getting his car towed. He said there was no where else to park, where else was he supposed to park. I offered him the side streets and showed up that the sign out front next to our door clearly states that if you park nextdoor, they WILL tow you. He asked me what I was going to do for him and I said I could call him a cab to go get his car. First he refused and asked me again, then he said okay to "go call me a cab!" But to his demise, he continued to trash talk at me saying that he works at Samsung (as demonstrated by pulling on his windbreaker to show the samsung symbol on the sleeve) and is going to "make a lot of noise about us" to all of his colleagues, and that we're a terrible place to come because we tow cars. I told him we didn't tow his car, and that there are signs that say this where he parked. He continued on saying how much he was going to talk badly about our restaurant because of this until finally I told him that I changed my mind, I would not be getting him a cab. And he walked off in a huff.
3 Staff members that stood out (why/how):
-Saw both Renee and Kelly bringing plates up from the front during their downtime.
-Everyone seemed in exceptionally good moods today! So that was nice
-John always bringing those plates back in his down time while food running!
Any VIP's in?
Kayo and a team of 5 ladies
Rob and a friend
Andy our electrician
Will from Workhorse...or something like that. I forget his name.
Comps& Void Detail:
Owner comp for VIP 1
Kome bucks for VIP 3
FNF for VIP 4
R&M needs:
Got the sunshade up and the blinds up! Thats one shady, cool patio!
86'd items/ need more:
Wednesday, May 3, 2017
Wednesday PM recap 5/3/17
Written By: Dusten
LY Dinner Sales: 5946
Projected Sales : 6380
TY Dinner Sales: 5735
+/- : 4% short of LY and $645 short of PS
Dinner Covers: 209
Avg PPA: 27.44
Weather: Muggy, looking like a storm, then windy and no storm.
Special events?:
Who worked: Lindsey, Mandy, Ruthy, Kelly, Sophie CL, Pat and Alyssa CL, Brennan SA and Hiroe FR
Flow of Business, Cuts and Ticket Times: Steady night. We filled up by about 6:20 and stayed on a wait until after 9:30. No Ticket or food issues that I am ware of. I cut PAtrick, Lindsey and Mandy at 9:30, Ruthy at 9:45 and Brennan at 10 sharp.
Specials:
3 Staff members that stood out (why/how): Patrick got a bit of an earful from a customer waiting to be seated. The gentleman was part of an incomplete party. It seems Patrick didn't explain the policy before he gave them a quote time. I was in the office when I heard what sounded like an annoyed customer. I looked at the camera first and saw Pat talking to the guy seated on the bench in front of the host stand as Pat was distributing drinks to others. I heard Pat apologize and say something like, "I'm sorry- that is our policy." Not that cut-and-dry, but as graciously as Pat always is. The guy responded along the lines of not having this explained to him in advance. I was distracted by something else for a moment, looked back and everyone was gone. Later, Pat came to me and said the dude was not happy with him. I asked what table they were at so that I could go talk with them and Pat told me the dude had left completely. Patrick also told me, in his defense, that there were plenty of other incomplete parties that got the full policy explanation while this gentlemen was seated in the lobby. I remarked that I noticed the guy had also been sitting on the bench adjacent to the sign stating the incomplete party policy. So we got another email...
In the email the guy states the party was 3 of 4, which makes Patrick seem maybe overly strict about the policy. Had I been able to reach the situation in time, I would have instructed Pat to seat the party as is and sent out some misos. I can see this both ways, but in the email the guy seems to be blackmailing us with "going to social media." I feel like I should respond as the MOD, but wasn't sure what to say or how to appease this guy, or if it is even worth it? Regardless Patrick says he learned his lesson and will be sure to explain the policy to every single incomplete party without exception as he puts them on the list.
-Kelly was in an unsavory mood. I hadn't really noticed until mid-shift when I saw her pouring the Sho Chiku Bai directly into a glass of ice to make a Kansai Mule. In pre-shift today, in EVERY pre-shift I hold I mention watching pours and measuring drinks. She was absolutely present and simply countered with, "oh I must not have heard you..." Like this is her first day? Like she doesn't cocktail nearly every weekend? I was glad to finally catch her in the act. I will be watching her and writing her up the next time. She was fussy for a while after that, but straightened up and even helped others outside her section.
-Ruthy and Mandy did a great job tonight. No complaints with either of them. They set the standard for the evening with regards to service and professionalism.
-Got a good talk in with Alyssa regarding the seating 5 minutes after closing policy. Didn't come up tonight, but we had a girl walk in at 9:57pm and Alyssa didn't mention closing time or anthing lieke that to the woman with regards to ordering completely as possible. She caught herself and went to the table after seating them, but that gave us things to talk about with regards to late seating and communicating with customers and servers.
Any VIP's in? The Poes, The Salmon Sushi Lunch Child and her mom who has braces. They say the Poes with their smoking sashimis and of course wanted one for themselves. They'll likely want one every time from here on out.... because that's how it goes.
Comps& Void Detail: DNL for Endo roll. They barely touched it and sent it back. Voided a takoyaki- we only had 4 of 5 pieces and decided to just gift it.
R&M needs: the light over the letters on the building were noticed to be out at about 9:15.
86'd items/ need more: might need to get more smoking sashimi jars in the future.
LY Dinner Sales: 5946
Projected Sales : 6380
TY Dinner Sales: 5735
+/- : 4% short of LY and $645 short of PS
Dinner Covers: 209
Avg PPA: 27.44
Weather: Muggy, looking like a storm, then windy and no storm.
Special events?:
Who worked: Lindsey, Mandy, Ruthy, Kelly, Sophie CL, Pat and Alyssa CL, Brennan SA and Hiroe FR
Flow of Business, Cuts and Ticket Times: Steady night. We filled up by about 6:20 and stayed on a wait until after 9:30. No Ticket or food issues that I am ware of. I cut PAtrick, Lindsey and Mandy at 9:30, Ruthy at 9:45 and Brennan at 10 sharp.
Specials:
3 Staff members that stood out (why/how): Patrick got a bit of an earful from a customer waiting to be seated. The gentleman was part of an incomplete party. It seems Patrick didn't explain the policy before he gave them a quote time. I was in the office when I heard what sounded like an annoyed customer. I looked at the camera first and saw Pat talking to the guy seated on the bench in front of the host stand as Pat was distributing drinks to others. I heard Pat apologize and say something like, "I'm sorry- that is our policy." Not that cut-and-dry, but as graciously as Pat always is. The guy responded along the lines of not having this explained to him in advance. I was distracted by something else for a moment, looked back and everyone was gone. Later, Pat came to me and said the dude was not happy with him. I asked what table they were at so that I could go talk with them and Pat told me the dude had left completely. Patrick also told me, in his defense, that there were plenty of other incomplete parties that got the full policy explanation while this gentlemen was seated in the lobby. I remarked that I noticed the guy had also been sitting on the bench adjacent to the sign stating the incomplete party policy. So we got another email...
In the email the guy states the party was 3 of 4, which makes Patrick seem maybe overly strict about the policy. Had I been able to reach the situation in time, I would have instructed Pat to seat the party as is and sent out some misos. I can see this both ways, but in the email the guy seems to be blackmailing us with "going to social media." I feel like I should respond as the MOD, but wasn't sure what to say or how to appease this guy, or if it is even worth it? Regardless Patrick says he learned his lesson and will be sure to explain the policy to every single incomplete party without exception as he puts them on the list.
-Kelly was in an unsavory mood. I hadn't really noticed until mid-shift when I saw her pouring the Sho Chiku Bai directly into a glass of ice to make a Kansai Mule. In pre-shift today, in EVERY pre-shift I hold I mention watching pours and measuring drinks. She was absolutely present and simply countered with, "oh I must not have heard you..." Like this is her first day? Like she doesn't cocktail nearly every weekend? I was glad to finally catch her in the act. I will be watching her and writing her up the next time. She was fussy for a while after that, but straightened up and even helped others outside her section.
-Ruthy and Mandy did a great job tonight. No complaints with either of them. They set the standard for the evening with regards to service and professionalism.
-Got a good talk in with Alyssa regarding the seating 5 minutes after closing policy. Didn't come up tonight, but we had a girl walk in at 9:57pm and Alyssa didn't mention closing time or anthing lieke that to the woman with regards to ordering completely as possible. She caught herself and went to the table after seating them, but that gave us things to talk about with regards to late seating and communicating with customers and servers.
Any VIP's in? The Poes, The Salmon Sushi Lunch Child and her mom who has braces. They say the Poes with their smoking sashimis and of course wanted one for themselves. They'll likely want one every time from here on out.... because that's how it goes.
Comps& Void Detail: DNL for Endo roll. They barely touched it and sent it back. Voided a takoyaki- we only had 4 of 5 pieces and decided to just gift it.
R&M needs: the light over the letters on the building were noticed to be out at about 9:15.
86'd items/ need more: might need to get more smoking sashimi jars in the future.
Wednesday AM Recap 5/3/17
Written By: Leary
LY Lunch Sales: 1976
Projected Sales : 2146
TY Lunch Sales: 2191
+/- : +215%, +11%
Lunch Covers: 121
Avg PPA: 18.11
Previous Days Labor: 18%
Previous Days Comps: 6%
Controllable Comps: 4.15%
Weather: Hot & Sunny
Special events?:
Who worked:
Lindsey, John, Sayo, Johnny Cl, Tori H, Brennan SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
It was another steady lunch. Mostly filled up by noon, and had a walk in 10-top at 1230. Stayed full until around 130. The sushi bar definitely got the brunt of business today. Those hot days always makes sushi sound so good. The Sushi Bar handled it well, but we did have tickets hit 25 + minutes for for about 20 minutes. Guests were patient, but a lot of checks were closed out when the food hit so people could eat and run. Ticket times came back down after a bit. Kitchen tickets were good.
Specials:
3 Staff members that stood out (why/how):
-Talked to Derek about moving to the FOH. Starting his training next week, and Angel will be coming back to help prep in the morning. Derek was part of the opening staff at Uchiko, was trained at Uchi, and has a lot of food knowledge so it should be an easy transition.
-Peter was working Ichiban during the rush, and I was pretty impressed with his speed and focus. I thought he did a great job on a stressful shift.
Any VIP's in?
Comps& Void Detail:
-Kome Bucks for Tori
-Bday comp for a Fried Ice Cream
R&M needs:
-Rodrigo came by today to check out some projects I had for him. Refastening the sushi sink drain at the dish area, remounting the board by the back door, fixing the cold handle on the kitchen prep sink, and hanging the sun shade should all be done in the very near future.
-Mary came by to go over new camera placements, and will be in touch with a quote and time.
-Andy came by and replaced the photocell in the Kome sign lights. Hopefully that fixes the issue.
-Elizabeth, and I came up with a plan to fix the music/speaker arrangement. I'm going to get it done by next week.
86'd items/ need more:
LY Lunch Sales: 1976
Projected Sales : 2146
TY Lunch Sales: 2191
+/- : +215%, +11%
Lunch Covers: 121
Avg PPA: 18.11
Previous Days Labor: 18%
Previous Days Comps: 6%
Controllable Comps: 4.15%
Weather: Hot & Sunny
Special events?:
Who worked:
Lindsey, John, Sayo, Johnny Cl, Tori H, Brennan SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
It was another steady lunch. Mostly filled up by noon, and had a walk in 10-top at 1230. Stayed full until around 130. The sushi bar definitely got the brunt of business today. Those hot days always makes sushi sound so good. The Sushi Bar handled it well, but we did have tickets hit 25 + minutes for for about 20 minutes. Guests were patient, but a lot of checks were closed out when the food hit so people could eat and run. Ticket times came back down after a bit. Kitchen tickets were good.
Specials:
3 Staff members that stood out (why/how):
-Talked to Derek about moving to the FOH. Starting his training next week, and Angel will be coming back to help prep in the morning. Derek was part of the opening staff at Uchiko, was trained at Uchi, and has a lot of food knowledge so it should be an easy transition.
-Peter was working Ichiban during the rush, and I was pretty impressed with his speed and focus. I thought he did a great job on a stressful shift.
Any VIP's in?
Comps& Void Detail:
-Kome Bucks for Tori
-Bday comp for a Fried Ice Cream
R&M needs:
-Rodrigo came by today to check out some projects I had for him. Refastening the sushi sink drain at the dish area, remounting the board by the back door, fixing the cold handle on the kitchen prep sink, and hanging the sun shade should all be done in the very near future.
-Mary came by to go over new camera placements, and will be in touch with a quote and time.
-Andy came by and replaced the photocell in the Kome sign lights. Hopefully that fixes the issue.
-Elizabeth, and I came up with a plan to fix the music/speaker arrangement. I'm going to get it done by next week.
86'd items/ need more:
Tuesday, May 2, 2017
Tuesday Recap 5/2/17
Written By: Leary
LY Lunch Sales: 2084
Projected Sales : 2204 (-243)
TY Lunch Sales: 1961
+/- : -123, -6%
Lunch Covers: 102
Avg PPA: 19.23
LY Dinner Sales: 4703
Projected Sales : 4933 (+843)
TY Dinner Sales: 5776
+/- : +1073, +23%
Dinner Covers: 207
Avg PPA: 27.90
Previous Days Labor: 20%
Previous Days Comps: 5%
Controllable Comps: 5.11%
Weather: Warm and Sunny
Special events?:
Who worked:
Lunch: Ruthy, Sayo, Kelly, Johnny Cl, Melisa H, Leigh SA, Hiroe FR
Dinner: Ruthy, Mandy, Cindy, Lindsey, Clair Cl, Tori & Megan H, Leigh SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Lunch:
It was a good and steady lunch today. Mostly full by noon. Party room was never sat, but we pretty full until 130. Had a few tables waiting around 1, but were all quickly sat. Empty out around 130, and went 1 on at 140. Ticket times were good. No major issues. Kelly misrang a Miso Ramen instead of a Vegan Ramen. The remake was made quickly, and the customer was happy.
Dinner:
It was a pretty calm start and another late pop. We slowly filled up by 7, and had a small wait. The pop hit at 830, and the wait jumped to 40-45 minutes. Stayed busy until about 915. Came off the wait around 930, and went 2 on. All the tickets times I saw were really good. Sushi Bar was super fast tonight. No real customers issues. There were a couple silly misrings during the pop, but didn't cause any issues.
Specials:
Nigiri Set- 15
3 Staff members that stood out (why/how):
-Hired an SA named Colton. He is friends with Leigh and starts his training on Wednesday. Also hired a part time Host named Annie. Very outgoing and a big fan of Kome.
-Had Megan run the board tonight with a little guidance from Tori. She handled the pop really well. Very poised under pressure.
-Andrew is officially the fastest Zero-ban
-Hiroe helped out filling waters and bussing tables during her downtime.
Any VIP's in?
-Tara & Kelvin
-Brent Baker from Favorite Brand
-Rob
-Jen (old hostess)
-Naoko
-Alli
-Patty & Family
Comps& Void Detail:
-Server Misring Miso Ramen
-FNF for Jen
-FNF 2 pieces for Brent
-Kome Bucks from Alex's wife
-Guest Changed Mind for a piece of Tamago, the guest meant to order unagi
-1 Bday Comp
-Server Misring Love For Sale, fingerslip by Cindy
-Emp Day Off Alli
-Server Misring Agadashi, miscommunication between Mandy and A2
R&M needs:
86'd items/ need more:
LY Lunch Sales: 2084
Projected Sales : 2204 (-243)
TY Lunch Sales: 1961
+/- : -123, -6%
Lunch Covers: 102
Avg PPA: 19.23
LY Dinner Sales: 4703
Projected Sales : 4933 (+843)
TY Dinner Sales: 5776
+/- : +1073, +23%
Dinner Covers: 207
Avg PPA: 27.90
Previous Days Labor: 20%
Previous Days Comps: 5%
Controllable Comps: 5.11%
Weather: Warm and Sunny
Special events?:
Who worked:
Lunch: Ruthy, Sayo, Kelly, Johnny Cl, Melisa H, Leigh SA, Hiroe FR
Dinner: Ruthy, Mandy, Cindy, Lindsey, Clair Cl, Tori & Megan H, Leigh SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Lunch:
It was a good and steady lunch today. Mostly full by noon. Party room was never sat, but we pretty full until 130. Had a few tables waiting around 1, but were all quickly sat. Empty out around 130, and went 1 on at 140. Ticket times were good. No major issues. Kelly misrang a Miso Ramen instead of a Vegan Ramen. The remake was made quickly, and the customer was happy.
Dinner:
It was a pretty calm start and another late pop. We slowly filled up by 7, and had a small wait. The pop hit at 830, and the wait jumped to 40-45 minutes. Stayed busy until about 915. Came off the wait around 930, and went 2 on. All the tickets times I saw were really good. Sushi Bar was super fast tonight. No real customers issues. There were a couple silly misrings during the pop, but didn't cause any issues.
Specials:
Nigiri Set- 15
3 Staff members that stood out (why/how):
-Hired an SA named Colton. He is friends with Leigh and starts his training on Wednesday. Also hired a part time Host named Annie. Very outgoing and a big fan of Kome.
-Had Megan run the board tonight with a little guidance from Tori. She handled the pop really well. Very poised under pressure.
-Andrew is officially the fastest Zero-ban
-Hiroe helped out filling waters and bussing tables during her downtime.
Any VIP's in?
-Tara & Kelvin
-Brent Baker from Favorite Brand
-Rob
-Jen (old hostess)
-Naoko
-Alli
-Patty & Family
Comps& Void Detail:
-Server Misring Miso Ramen
-FNF for Jen
-FNF 2 pieces for Brent
-Kome Bucks from Alex's wife
-Guest Changed Mind for a piece of Tamago, the guest meant to order unagi
-1 Bday Comp
-Server Misring Love For Sale, fingerslip by Cindy
-Emp Day Off Alli
-Server Misring Agadashi, miscommunication between Mandy and A2
R&M needs:
86'd items/ need more:
Monday, May 1, 2017
Monday PM Recap 5/1
Written By: Chelsea
LY Dinner Sales: $4146
Projected Sales : $4825
TY Dinner Sales: $5469
+/- : 32% over LY and $644 over PS
Dinner Covers: 191
Avg PPA: $28.63
Weather: a cool evening.
Special events?: May Day
Who worked: John, Ruthy, Mandy, Clair, Krystin CL. Hiroe FR and Leigh SA. Tori and Alyssa Host.
Flow of Business, Cuts and Ticket Times: Started off slow and steady. Finally reached a wait by 7:15, but it never grew past a 30-35 minute quote time. Wait hung around until just after 9, but consistently short all night. Went 3 on and cut Tori at 9, and went 2 on at 9:30 to close. No ticket time issues today.
Specials: Nigiri Set - 12
3 Staff members that stood out (why/how):
- Mandy got caught eating and got written up. She also said that Leslie's dog (Leslie was part of the 8pm reso) tried to bite her and although it didn't reach her, it got close enough to scare her pretty good (she yelped out from the party room). When she came out and let me know, some other servers reported that that is a common occurrence. That doesn't seem right to me...a service dog should be properly trained, and our servers should be able to feel safe when serving our customers. Luckily Leslie kept the dog under the table the rest of their dinner and took care of Mandy later, but it still didn't seem right.
- Leigh was slow and dragging again today. The wait toward the end of the night was just caused by the few open tables needing to be bussed but Leigh didn't seem in any hurry to bus them. Alyssa was rushing to get them cleared so she could seat the last few folks.
- John bought a small bottle of Bride of the Fox. Texted Dusten for clarification on if it's okay and pricing, and then Elizabeth when I didn't hear back from him pretty quickly. There were some conflicting answers, let's clear these up at the next meeting.
Also suggestions for opening and closing duties:
Opening servers: Making sure the ice cream scoop is out. There's always a mad rush to find it during service.
Closing hosts: Updating the sheet to say to sweep the bathroom and hallway leading up to the lobby instead of just the lobby.
Any VIP's in? Nathan, Rachel and Carlos, Leslie and party
Comps& Void Detail: Kome bucks from Tori and from Ruthy. One birthday Taiyaki. SIN from either the Vegan Nom or the Vegan Yacht, one of those. DNL Beef Carpaccio, Ruthy was doing omakase for a table and they said raw beef wasn't for them.
R&M needs:
86'd items/ need more: Endo, Toro. Out of FOH towels, low on BOH towels considering they will probably need to be shared tomorrow.
LY Dinner Sales: $4146
Projected Sales : $4825
TY Dinner Sales: $5469
+/- : 32% over LY and $644 over PS
Dinner Covers: 191
Avg PPA: $28.63
Weather: a cool evening.
Special events?: May Day
Who worked: John, Ruthy, Mandy, Clair, Krystin CL. Hiroe FR and Leigh SA. Tori and Alyssa Host.
Flow of Business, Cuts and Ticket Times: Started off slow and steady. Finally reached a wait by 7:15, but it never grew past a 30-35 minute quote time. Wait hung around until just after 9, but consistently short all night. Went 3 on and cut Tori at 9, and went 2 on at 9:30 to close. No ticket time issues today.
Specials: Nigiri Set - 12
3 Staff members that stood out (why/how):
- Mandy got caught eating and got written up. She also said that Leslie's dog (Leslie was part of the 8pm reso) tried to bite her and although it didn't reach her, it got close enough to scare her pretty good (she yelped out from the party room). When she came out and let me know, some other servers reported that that is a common occurrence. That doesn't seem right to me...a service dog should be properly trained, and our servers should be able to feel safe when serving our customers. Luckily Leslie kept the dog under the table the rest of their dinner and took care of Mandy later, but it still didn't seem right.
- Leigh was slow and dragging again today. The wait toward the end of the night was just caused by the few open tables needing to be bussed but Leigh didn't seem in any hurry to bus them. Alyssa was rushing to get them cleared so she could seat the last few folks.
- John bought a small bottle of Bride of the Fox. Texted Dusten for clarification on if it's okay and pricing, and then Elizabeth when I didn't hear back from him pretty quickly. There were some conflicting answers, let's clear these up at the next meeting.
Also suggestions for opening and closing duties:
Opening servers: Making sure the ice cream scoop is out. There's always a mad rush to find it during service.
Closing hosts: Updating the sheet to say to sweep the bathroom and hallway leading up to the lobby instead of just the lobby.
Any VIP's in? Nathan, Rachel and Carlos, Leslie and party
Comps& Void Detail: Kome bucks from Tori and from Ruthy. One birthday Taiyaki. SIN from either the Vegan Nom or the Vegan Yacht, one of those. DNL Beef Carpaccio, Ruthy was doing omakase for a table and they said raw beef wasn't for them.
R&M needs:
86'd items/ need more: Endo, Toro. Out of FOH towels, low on BOH towels considering they will probably need to be shared tomorrow.
Monday AM Recap 5/1/17
Written By: Leary
LY Lunch Sales: 1675
Projected Sales : 1873
TY Lunch Sales: 2270
+/- : +595, +36%
Lunch Covers: 109
Avg PPA: 20.83
Previous Days Labor: 26%
Previous Days Comps: 4%
Controllable Comps: 2%
Weather: Sunny and Warm
Special events?:
Who worked:
John, Patrick, Grace, Johnny Cl, Melisa H, Hiroe FR, Leigh SA
Flow of Business, Cuts and Ticket Times:
It was a pretty steady lunch. Filled mostly up by noon. Had a few tables on the wait here or there. Steady until about 120, and then started slowing down. Had a later 5-top come in and order a bunch of nigiri to help keep the sushi bar busy until close. Ticket times were good except for 1 Tempura Teishoku that hit 33 minutes. It came after some other fry tickets which caused it to drag. The tables were ordering a lot of sushi items to share, and all there food was coming out in waves so Patrick didn't notice it missing. He checked on the table several times and they said they were good, but when I talked to them they said they thought maybe Patrick just forgot the order and they were filling up. The Tempura didn't hit the table until after they were ready for the check so I comped and apologized. The were very cool about it, and said all the sushi was good so they were happy.
Specials:
3 Staff members that stood out (why/how):
-John did a solid job in the back Bs.
-Leigh was dragging. She looked extremely tired.
-Melisa did a great job with the old pen and paper system at the host stand.
Any VIP's in?
Comps& Void Detail:
-Kitchen Error for Temp Teish that hit 33 min
-ANA Discount
-1 SIN Discount
R&M needs:
-Internet was out for lunch. Called AT&T first thing, but they couldn't get out here until 130. Pandora offline was working great so we had music, and credit cards processed offline. No Ipad at the host stand, but paper and pen worked out ok. Technician got it up and running in about 20 minutes. Apparently our modem needed an update of some kind.
-Mary will be here on Wednesday to go over camera placements.
-Victor will be here tomorrow to do some odd jobs.
86'd items/ need more:
LY Lunch Sales: 1675
Projected Sales : 1873
TY Lunch Sales: 2270
+/- : +595, +36%
Lunch Covers: 109
Avg PPA: 20.83
Previous Days Labor: 26%
Previous Days Comps: 4%
Controllable Comps: 2%
Weather: Sunny and Warm
Special events?:
Who worked:
John, Patrick, Grace, Johnny Cl, Melisa H, Hiroe FR, Leigh SA
Flow of Business, Cuts and Ticket Times:
It was a pretty steady lunch. Filled mostly up by noon. Had a few tables on the wait here or there. Steady until about 120, and then started slowing down. Had a later 5-top come in and order a bunch of nigiri to help keep the sushi bar busy until close. Ticket times were good except for 1 Tempura Teishoku that hit 33 minutes. It came after some other fry tickets which caused it to drag. The tables were ordering a lot of sushi items to share, and all there food was coming out in waves so Patrick didn't notice it missing. He checked on the table several times and they said they were good, but when I talked to them they said they thought maybe Patrick just forgot the order and they were filling up. The Tempura didn't hit the table until after they were ready for the check so I comped and apologized. The were very cool about it, and said all the sushi was good so they were happy.
Specials:
3 Staff members that stood out (why/how):
-John did a solid job in the back Bs.
-Leigh was dragging. She looked extremely tired.
-Melisa did a great job with the old pen and paper system at the host stand.
Any VIP's in?
Comps& Void Detail:
-Kitchen Error for Temp Teish that hit 33 min
-ANA Discount
-1 SIN Discount
R&M needs:
-Internet was out for lunch. Called AT&T first thing, but they couldn't get out here until 130. Pandora offline was working great so we had music, and credit cards processed offline. No Ipad at the host stand, but paper and pen worked out ok. Technician got it up and running in about 20 minutes. Apparently our modem needed an update of some kind.
-Mary will be here on Wednesday to go over camera placements.
-Victor will be here tomorrow to do some odd jobs.
86'd items/ need more:
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