Written By: Leary
LY Lunch Sales: 1376
Projected Sales : 1985(-187)
TY Lunch Sales: 1798
+/- : +422, 31%
Lunch Covers: 110
Avg PPA: 16.35
LY Dinner Sales: 3947
Projected Sales : 4746(+330)
TY Dinner Sales: 5076
+/- : +1129, +29%
Dinner Covers: 195
Avg PPA: $26.03
Previous Days Labor: 37% (deep clean, and no lunch sales)
Previous Days Comps: 10.36%
Controllable Comps: 2.2%
Weather: Cool and cloudy, feels like fall
Special events?:
Who worked:
Lunch: Renee, Lindsey, Alex, Johnny Cl, Gabe SA, Taylor FR, Junko H
Dinner: Grace, Ruthy, Krystin, Kelly, Clair Cl, John & Patrick H, Dan SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Lunch was pretty busy for a Tuesday. Mostly full when I arrived at noon. Had a few tables wait for a table here or there, but not much of a wait. Stayed busy until about 140. Went 2 on for the last 20 minutes. Around 1240 we started having some long ticket times. Had a 35 minute sushi lunch and Bento at B5, and a 30 minute sushi lunch at A4. B5 was understanding, and had some pieces before so no issue. A4 had a Ramen hit the table about 15 minutes before the sushi lunch. I ran it when it was up, and couldn't even finish my apology before the gentleman at the table started questioning how long we expected them to wait for a simple lunch. I gave them my usual line of explanations and apologies. I also let them know I would take half off the sushi lunch. Alex misheard me when I told him, and went back to the table and said we were taking care of it to which they were surprised and happy. I wasn't going to go back and say Alex misspoke so I went ahead and comped it. The lady who had the sushi lunch seemed happy when I went back to check on them, but the guy still seemed a bit grumpy. Things got quickly back on track after a few longer tickets.
Kayo gave the guy at S12 half off because he noticed the marks on the wood from a rat chewing on it. He told Johnny it looked like we had some critters. I went by and checked on him at the end just to touch base, and he said everything was fine.
So the thing that always seems to throw a wrench in lunch service are specialty pieces, and large nigiri orders. During the busiest pop there were seared items, botan ebis, and other time consuming items that slowed everything down. It's nice to have these items for lunch because of the extra $ towards our overall PPA, but when weighing that against the cost of unhappy impatient customers I'm not sure how worth it is. I think reducing the lunch menu options would help a lot. Just something to maybe consider.
Dinner was steady, but pretty calm overall. We stayed full, and had a small 15-20 minute wait most of the night. Ticket times were good overall. The crowd started thinning out around 915. Went 2 on and cut the first host. Everything went pretty smoothly. No customer issues.
Specials:
Snow Crab- 17
Eggplant Spec- 8 (did a test run tonight & sold out)
3 Staff members that stood out (why/how):
Any VIP's in?
CK from Swift's attic
Comps& Void Detail:
-Bday Comp
-Kome Bucks
-Recovery Sushi Lunch and Guest at S12
-ANA comp
-Emp Day Off for Paul form Sa-Ten
R&M needs:
ABC will be here tomorrow.
86'd items/ need more:
Wednesday, September 28, 2016
Monday, September 26, 2016
Monday 9/26/16 recap
Written By: Dusten
LY Lunch Sales: 1501
Projected Sales : N/A
TY Lunch Sales: Closed for Deep Clean
+/- :
Lunch Covers: 0
Avg PPA:
LY Dinner Sales: 3069
Projected Sales :N/A
TY Dinner Sales:3255
+/- :6% over LY
Dinner Covers: 127
Avg PPA: 25.63
Previous Days Labor: 24%
Previous Days Comps: 2.04%
Controllable Comps: 6.07
Weather: Cloudy all day. Cooling off.
Special events?: Deep Clean, Presidential Debates, First cold front of the year
Who worked: Ruthy, Clair, Cindy, Grace, Camacho CL, Patrick and Chelsea H, Taylor SA, Hiroe FR
Flow of Business, Cuts and Ticket Times: Maybe the slowest night I've worked in years. We filled up at 7:20pm and were half empty an hour later. Customers trickled in the rest of the night. Had a veggie harumaki take 25 minutes to go out early in the night. No ticket issues other than that. I cut Ruthy and Patrick at 8pm, Cindy at 8:20, Clair at 9:10pm and Grace at 9:30.
Specials: Matt shoyu soft-serve tonight that was very good.
3 Staff members that stood out (why/how): So slow. No one had a chance to shine. I will say that the kitchen food looked very good tonight.
Any VIP's in? Mrs. Maguire, Old John, Yellow with Pink (her bday), Scott and his wife with friends.
I will be in with Jason from Glazer's for a tasting at 11am. We will try to be very quick and only use up the most undesirable dark corner table we can find.
Comps& Void Detail: cali-roll misring, FNF for Mrs. Maguire. Owner comp soft-serve, Owner comp for Pink's bday meal. Bday dessert.
DNL on veggie tempura. Woman complained the brussel sprouts were raw. I tasted them and they were actually really good. We've had much tougher ones in the past. I think she just had old teeth. Offered to bring her something else but she declined.
Taylor accidentally knocked over a soy sauce into a woman's purse. Not a huge amount, and she was really unfazed by it. Sent them some pork belly nigiri to smooth things over and Ruthy said the girl ended up snap-chatting them.
Kirin Light void.
R&M needs:Kitchen printer needs repair. Sushi bar is just burning through paper with the kitchen printer re-routing all orders.
86'd items/ need more:
LY Lunch Sales: 1501
Projected Sales : N/A
TY Lunch Sales: Closed for Deep Clean
+/- :
Lunch Covers: 0
Avg PPA:
LY Dinner Sales: 3069
Projected Sales :N/A
TY Dinner Sales:3255
+/- :6% over LY
Dinner Covers: 127
Avg PPA: 25.63
Previous Days Labor: 24%
Previous Days Comps: 2.04%
Controllable Comps: 6.07
Weather: Cloudy all day. Cooling off.
Special events?: Deep Clean, Presidential Debates, First cold front of the year
Who worked: Ruthy, Clair, Cindy, Grace, Camacho CL, Patrick and Chelsea H, Taylor SA, Hiroe FR
Flow of Business, Cuts and Ticket Times: Maybe the slowest night I've worked in years. We filled up at 7:20pm and were half empty an hour later. Customers trickled in the rest of the night. Had a veggie harumaki take 25 minutes to go out early in the night. No ticket issues other than that. I cut Ruthy and Patrick at 8pm, Cindy at 8:20, Clair at 9:10pm and Grace at 9:30.
Specials: Matt shoyu soft-serve tonight that was very good.
3 Staff members that stood out (why/how): So slow. No one had a chance to shine. I will say that the kitchen food looked very good tonight.
Any VIP's in? Mrs. Maguire, Old John, Yellow with Pink (her bday), Scott and his wife with friends.
I will be in with Jason from Glazer's for a tasting at 11am. We will try to be very quick and only use up the most undesirable dark corner table we can find.
Comps& Void Detail: cali-roll misring, FNF for Mrs. Maguire. Owner comp soft-serve, Owner comp for Pink's bday meal. Bday dessert.
DNL on veggie tempura. Woman complained the brussel sprouts were raw. I tasted them and they were actually really good. We've had much tougher ones in the past. I think she just had old teeth. Offered to bring her something else but she declined.
Taylor accidentally knocked over a soy sauce into a woman's purse. Not a huge amount, and she was really unfazed by it. Sent them some pork belly nigiri to smooth things over and Ruthy said the girl ended up snap-chatting them.
Kirin Light void.
R&M needs:Kitchen printer needs repair. Sushi bar is just burning through paper with the kitchen printer re-routing all orders.
86'd items/ need more:
Sunday, September 25, 2016
Sunday 9/25/16 Recap
Written By: Dusten
LY Lunch Sales: 2132
Projected Sales : 2875
TY Lunch Sales: 2339
+/- : over LY by 10%, short projected by -$536
Lunch Covers: 115
Avg PPA:20.34
LY Dinner Sales: 4471
Projected Sales : 5140
TY Dinner Sales: 4294
+/- : 4% under LY and short projected sales by -$848
Dinner Covers: 167
Avg PPA: 25.70
Previous Days Labor: 15%
Previous Days Comps: 3.48%
Controllable Comps: 4.26%
Weather: rainy off and on all day, slight storm at PM opening
Special events?: Pecan Street Fest.
Who worked: Lunch: Renee, Ruthy, Krystin, Camacho CL, John SA, Dan FR, Chelsea H
Dinner: Cindy, Grace, Andy, Ruthy, Clair CL, Dan and Micah H, Gabe SA, Hiroe FR
Flow of Business, Cuts and Ticket Times: Pretty slow all day. Lunch saw a small late pop. I think we had about 90 covers at 1pm. Things picked up at 1:30 and died off quickly. I hesitated to make cuts with Renee already working a lunch section for her first serving shift. I cut Ruthy at 2pm and Renee at 2:25pm.
Dinner started out busy and promising despite the bad weather. We were full and on a wait by 6pm. We have had several larger parties all weekend it seems and we had a few walk in tonight. We had two parties booked so we put everyone else out on the floor. Things died off at 8pm. I waited until 8:20 to cut Ruthy. I cut Cindy and Dan at 9pm, Grace at 9:30 and Mandy at 9:45.
Specials: No one seemed to know what the soft serve flavor was today. Some people thought it was edamame. I thought maybe it was still sesame. Either way the consensus is it tastes like plain vanilla.
3 Staff members that stood out (why/how): Renee did well for her first serving shift. Better than my first for sure. It was slow so she had time to concentrate, ask the right questions regarding coursing nigiri. I saw Camacho actively coaching her a bit.
-Not ever sure how to judge Gabe's performance. I think maybe he is slow and inefficient still. He can be seen regularly carrying a large packed full of things, but loading and unloading trays, and resetting tables really slows him down. I saw him tonight trying to signal to the host an inquiry to how many setting he should put out. There were at least two other tables empty and ready to be sat. It seemed like too much attention to a useless detail. Last night the dish pit was an absolute wreck at close. 3 full trays of dishes from tables were sat without being sorted. Apparently Renee went and helped Gabe by bussing almost half the restaurant while he did who knows what. I found him, clocked out and eating in the party room. He said he'd get up and help finish his work. Pauline, Fumi and myself had sorted through all of it long before that happened.
-Micah and Gabe did well together tonight. Micah came to me for feedback on his performance. I told him to get TABC certified.
Any VIP's in? Ben the Broker. The guy that used to accidentally set off our alarm system when the box was outside the office. Not too many other familiar faces. Lots of new ones.
Comps& Void Detail: 50% recovery comp for under cooked Katsu Don. They were totally happy with one being remade and I didn't feel a total comp was necessary. Funny how nicer customers get less discounted when an issue occurs. Several misrings that were caught before made. $1 off a negi-hama maki. Renee didn't even know we sold hand-rolls and automatically sent the maki. The customers didn't mind, but we made up the cost difference to be safe.
$50 open dollar to cover gift card that didn't work. Aloha says it's empty, Mercury site said $150. I left the card on the desk in front of the phones.
$15 customer kome bucks
$10 employee kome bucks from Chelsea
R&M needs: Rats have chewed a new hole behind the sushi bar by the fryers. I almost wonder if we need to put in the same sort of steel walls as in the kitchen... but they'd just chew another one elsewhere maybe?
The kitchen printer is kaput- or at least in need of some repair. kitchen items printed at the sushi bar. The grill station printer (former fry station printer) works still and gets all the tickets it seems.
86'd items/ need more:
LY Lunch Sales: 2132
Projected Sales : 2875
TY Lunch Sales: 2339
+/- : over LY by 10%, short projected by -$536
Lunch Covers: 115
Avg PPA:20.34
LY Dinner Sales: 4471
Projected Sales : 5140
TY Dinner Sales: 4294
+/- : 4% under LY and short projected sales by -$848
Dinner Covers: 167
Avg PPA: 25.70
Previous Days Labor: 15%
Previous Days Comps: 3.48%
Controllable Comps: 4.26%
Weather: rainy off and on all day, slight storm at PM opening
Special events?: Pecan Street Fest.
Who worked: Lunch: Renee, Ruthy, Krystin, Camacho CL, John SA, Dan FR, Chelsea H
Dinner: Cindy, Grace, Andy, Ruthy, Clair CL, Dan and Micah H, Gabe SA, Hiroe FR
Flow of Business, Cuts and Ticket Times: Pretty slow all day. Lunch saw a small late pop. I think we had about 90 covers at 1pm. Things picked up at 1:30 and died off quickly. I hesitated to make cuts with Renee already working a lunch section for her first serving shift. I cut Ruthy at 2pm and Renee at 2:25pm.
Dinner started out busy and promising despite the bad weather. We were full and on a wait by 6pm. We have had several larger parties all weekend it seems and we had a few walk in tonight. We had two parties booked so we put everyone else out on the floor. Things died off at 8pm. I waited until 8:20 to cut Ruthy. I cut Cindy and Dan at 9pm, Grace at 9:30 and Mandy at 9:45.
Specials: No one seemed to know what the soft serve flavor was today. Some people thought it was edamame. I thought maybe it was still sesame. Either way the consensus is it tastes like plain vanilla.
3 Staff members that stood out (why/how): Renee did well for her first serving shift. Better than my first for sure. It was slow so she had time to concentrate, ask the right questions regarding coursing nigiri. I saw Camacho actively coaching her a bit.
-Not ever sure how to judge Gabe's performance. I think maybe he is slow and inefficient still. He can be seen regularly carrying a large packed full of things, but loading and unloading trays, and resetting tables really slows him down. I saw him tonight trying to signal to the host an inquiry to how many setting he should put out. There were at least two other tables empty and ready to be sat. It seemed like too much attention to a useless detail. Last night the dish pit was an absolute wreck at close. 3 full trays of dishes from tables were sat without being sorted. Apparently Renee went and helped Gabe by bussing almost half the restaurant while he did who knows what. I found him, clocked out and eating in the party room. He said he'd get up and help finish his work. Pauline, Fumi and myself had sorted through all of it long before that happened.
-Micah and Gabe did well together tonight. Micah came to me for feedback on his performance. I told him to get TABC certified.
Any VIP's in? Ben the Broker. The guy that used to accidentally set off our alarm system when the box was outside the office. Not too many other familiar faces. Lots of new ones.
Comps& Void Detail: 50% recovery comp for under cooked Katsu Don. They were totally happy with one being remade and I didn't feel a total comp was necessary. Funny how nicer customers get less discounted when an issue occurs. Several misrings that were caught before made. $1 off a negi-hama maki. Renee didn't even know we sold hand-rolls and automatically sent the maki. The customers didn't mind, but we made up the cost difference to be safe.
$50 open dollar to cover gift card that didn't work. Aloha says it's empty, Mercury site said $150. I left the card on the desk in front of the phones.
$15 customer kome bucks
$10 employee kome bucks from Chelsea
R&M needs: Rats have chewed a new hole behind the sushi bar by the fryers. I almost wonder if we need to put in the same sort of steel walls as in the kitchen... but they'd just chew another one elsewhere maybe?
The kitchen printer is kaput- or at least in need of some repair. kitchen items printed at the sushi bar. The grill station printer (former fry station printer) works still and gets all the tickets it seems.
86'd items/ need more:
Saturday PM Recap 9/24/16
Written By: Leary
LY Dinner Sales: 7680
Projected Sales : 7795 (-244)
TY Dinner Sales: 7551
+/- : -129, -2%
Dinner Covers: 273
Avg PPA: 27.66
Previous Days Labor: 11%
Previous Days Comps: 3.56%
Controllable Comps: 14.44% (mostly server errors)
Weather: Cloudy with some rain around 430, Sun came out, and nice evening
Special events?:
Who worked:
Kelly, Grace, Lindsey, Clair, Dusten Cl, Gabe SA, Hiroe FR, Renee w/ Patrick & Micah H
Flow of Business, Cuts and Ticket Times:
It was a slow start for a Saturday. The rain might have kept people indoors for a bit. We did eventually fill up by 630, and hit an hour wait by 830. By 915 the wait was down to just a few tables. We did stay full until about 1030. Much calmer pace than last night, and despite the smaller wait than usually we did have decent sales. Ticket times were good.
Specials:
Tsubugai- 2
Snow Crab- 4
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
R&M needs:
-Bought some fly strips for the fruit flys.
-Swapped out the grill and fry printers tonight since the kitchen printer was printing weird. Tickets look good now. I'll call aloha Monday morning about the second printer.
86'd items/ need more:
LY Dinner Sales: 7680
Projected Sales : 7795 (-244)
TY Dinner Sales: 7551
+/- : -129, -2%
Dinner Covers: 273
Avg PPA: 27.66
Previous Days Labor: 11%
Previous Days Comps: 3.56%
Controllable Comps: 14.44% (mostly server errors)
Weather: Cloudy with some rain around 430, Sun came out, and nice evening
Special events?:
Who worked:
Kelly, Grace, Lindsey, Clair, Dusten Cl, Gabe SA, Hiroe FR, Renee w/ Patrick & Micah H
Flow of Business, Cuts and Ticket Times:
It was a slow start for a Saturday. The rain might have kept people indoors for a bit. We did eventually fill up by 630, and hit an hour wait by 830. By 915 the wait was down to just a few tables. We did stay full until about 1030. Much calmer pace than last night, and despite the smaller wait than usually we did have decent sales. Ticket times were good.
Specials:
Tsubugai- 2
Snow Crab- 4
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
R&M needs:
-Bought some fly strips for the fruit flys.
-Swapped out the grill and fry printers tonight since the kitchen printer was printing weird. Tickets look good now. I'll call aloha Monday morning about the second printer.
86'd items/ need more:
Saturday, September 24, 2016
Saturday 9/24/16 AM recap
Written By:Kayo
LY Lunch Sales:2852
Projected Sales :3285
TY Lunch Sales:2642
+/- :+15% LY +$643 PROJ
Lunch Covers:183
Avg PPA:$17.95
Previous Days Labor:
Previous Days Comps:
Controllable Comps:
Weather:lower 90's started out cloudy and got sunny around 1pm
Special events?:
Who worked:Krysten, Mandy, Ruthy, Johnny, Hiroe(FR), Gabe(SA), Micha(Host)
Flow of Business, Cuts and Ticket Times:(Before the shift starts, I have realized the iPad was never charged. After I checked every connection, I figured the power outlet end was not working. I rushed to connect to my PC and charged until 11:45 to make it at least 40%.)
Start out pretty busy with many families with small children. All high chairs were out on the floor. Everything 4 tops had at least one small child.
Many of them state longer than our average weekday lunch tables and that made few waits after noon, since most of guest were either 3 or 4 tops. But died down around 12:45 when most of family tables were left.
Then around 1:15 another big wave started. Contrary to earlier family time, we had many two tops came in, we started to grow wait by 2, wait was about 15-20mins. At the same time the kitchen got hit pretty bad,(Many people ordered Teishoku and Danburi) Scott was able to let me know this and I was able to warn servers to keep eyes on tables. So at this moment, instead of helping Gabe, bussing tables, I was helping Hiroe to run food. Around this time we hit 25mins of ticket time, but guests were patient and having good time.
Again about 2:10, we cleared the waits. Then 1:20 we had the last small wave. There were few waits until 2:45. Cut Mandy 2:30 and the rest stayed until close.
Few notes:
1- I have seen servers refilling clear soup ingredients with bare hands. In the morning set up, will you leave tongs for these?
2- I have spotted clear container labeled different from what's inside, I believe it caused by those containers dropped at the dishwasher with label left attached and came back with old label and no one did table new. Anyway, Please make sure we all have a habit of taking off the label. We can make the dish washer take those off before putting in the machine, but after we tried this way at Daruma so hard and never worked, we came up with letting cooks to take labels off before tossing in the dish bin. So I think we should do the same here.
Specials:
3 Staff members that stood out (why/how):Every one worked well despite of the business volume and hustle with ticket time.
Any VIP's in?Almond Family, Family with kid/baby sits sushi bar.
Comps& Void Detail:Kome Fries (Krysten took the order but it was right at the time the kitchen got hit so hard, and we did not have time to make it.)
R&M needs:Kitchen (ramen section) printer is not printing well. It was really hard to see. Leary, please check and ask the support if we need one.
Also I wonder if we need to have the printer at the fry station. I have seen cooks have been just relying on ramen station's printer and usually the orders coming to this second printer is left untouched.... If you need one, that's fine but I just wonder.
86'd items/ need more:
LY Lunch Sales:2852
Projected Sales :3285
TY Lunch Sales:2642
+/- :+15% LY +$643 PROJ
Lunch Covers:183
Avg PPA:$17.95
Previous Days Labor:
Previous Days Comps:
Controllable Comps:
Weather:lower 90's started out cloudy and got sunny around 1pm
Special events?:
Who worked:Krysten, Mandy, Ruthy, Johnny, Hiroe(FR), Gabe(SA), Micha(Host)
Flow of Business, Cuts and Ticket Times:(Before the shift starts, I have realized the iPad was never charged. After I checked every connection, I figured the power outlet end was not working. I rushed to connect to my PC and charged until 11:45 to make it at least 40%.)
Start out pretty busy with many families with small children. All high chairs were out on the floor. Everything 4 tops had at least one small child.
Many of them state longer than our average weekday lunch tables and that made few waits after noon, since most of guest were either 3 or 4 tops. But died down around 12:45 when most of family tables were left.
Then around 1:15 another big wave started. Contrary to earlier family time, we had many two tops came in, we started to grow wait by 2, wait was about 15-20mins. At the same time the kitchen got hit pretty bad,(Many people ordered Teishoku and Danburi) Scott was able to let me know this and I was able to warn servers to keep eyes on tables. So at this moment, instead of helping Gabe, bussing tables, I was helping Hiroe to run food. Around this time we hit 25mins of ticket time, but guests were patient and having good time.
Again about 2:10, we cleared the waits. Then 1:20 we had the last small wave. There were few waits until 2:45. Cut Mandy 2:30 and the rest stayed until close.
Few notes:
1- I have seen servers refilling clear soup ingredients with bare hands. In the morning set up, will you leave tongs for these?
2- I have spotted clear container labeled different from what's inside, I believe it caused by those containers dropped at the dishwasher with label left attached and came back with old label and no one did table new. Anyway, Please make sure we all have a habit of taking off the label. We can make the dish washer take those off before putting in the machine, but after we tried this way at Daruma so hard and never worked, we came up with letting cooks to take labels off before tossing in the dish bin. So I think we should do the same here.
Specials:
3 Staff members that stood out (why/how):Every one worked well despite of the business volume and hustle with ticket time.
Any VIP's in?Almond Family, Family with kid/baby sits sushi bar.
Comps& Void Detail:Kome Fries (Krysten took the order but it was right at the time the kitchen got hit so hard, and we did not have time to make it.)
R&M needs:Kitchen (ramen section) printer is not printing well. It was really hard to see. Leary, please check and ask the support if we need one.
Also I wonder if we need to have the printer at the fry station. I have seen cooks have been just relying on ramen station's printer and usually the orders coming to this second printer is left untouched.... If you need one, that's fine but I just wonder.
86'd items/ need more:
Friday Recap 9/23/16
Written By: Leary
LY Lunch Sales: 2106
Projected Sales : 2185 (-301)
TY Lunch Sales: 1884
+/- : -222, 11%
Lunch Covers: 110
Avg PPA: 17.13
LY Dinner Sales: 6773
Projected Sales : 7600 (+233)
TY Dinner Sales: 7833
+/- : +1060, 16%
Dinner Covers: 259
Avg PPA: 30.24
Previous Days Labor: 20%
Previous Days Comps: 5.41%
Controllable Comps: 1.95%
Weather: Cloudy and rainy in the morning, warm and sunny by the afternoon
Special events?:
Who worked:
Lunch: Ruthy, Lindsey, Alex, Clair Cl, Taylor FR, John SA, Tori H
Dinner: Ruthy, Jason, Johnny, Mandy, Dusten Cl, Taylor FR, Gabe SA, Micah & Renee H, Kelly cktl
Flow of Business, Cuts and Ticket Times:
I was expecting a busy lunch today considering how good the rest of the lunches have been this week, but it felt a little slow for a Friday. We did fill mostly up by 1230, and we were steady until 130, but never went on a real wait. Ticket times were good, and no customer issues.
Dinner was a bit of a struggle for the first few hours. We got hit hard all at once at 530. Sushi Bar and kitchen played catch up for the next hour so a few tickets were taking longer than normal. I received a text from my friend at Cherry wood saying TABC tried to sting them, and were in the area. Apparently they had popped Twin Liquors and HEB earlier today. I let the servers know so they would be diligent about carding. I'm not sure if the extra stress on top of the busy shift got to people, but mistakes started being made by everyone except Dusten. It was pretty sloppy for the first couple of hours. Mandy forgot to ring in orders, Johnny was mis-ringing items, Ruthy was asking me to check on items that had already hit the table, Camacho messed up on slitting checks and didn't charge a table for their drinks. Besides all the mistakes people were generally working in an unorganized manner which made the first half of the shift pretty chaotic. After a couple hours things settled down to a more normal pace. Several comps and apologies were needed. We were on a 45-1 hour wait for most of the rush. Came off the wait around 1015. Stayed full until 1045 and went 1 on. Cut host 1 at 10. Oddly enough as frustrating as this shift was it made me appreciate how often we have really busy shifts without any issues. I really think the TABC thing just rattled people at the wrong time.
Specials:
Iwashi- 24
Hirame- 18
Jellyfish- 26
Snow Crab- 7
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
R&M needs:
86'd items/ need more:
LY Lunch Sales: 2106
Projected Sales : 2185 (-301)
TY Lunch Sales: 1884
+/- : -222, 11%
Lunch Covers: 110
Avg PPA: 17.13
LY Dinner Sales: 6773
Projected Sales : 7600 (+233)
TY Dinner Sales: 7833
+/- : +1060, 16%
Dinner Covers: 259
Avg PPA: 30.24
Previous Days Labor: 20%
Previous Days Comps: 5.41%
Controllable Comps: 1.95%
Weather: Cloudy and rainy in the morning, warm and sunny by the afternoon
Special events?:
Who worked:
Lunch: Ruthy, Lindsey, Alex, Clair Cl, Taylor FR, John SA, Tori H
Dinner: Ruthy, Jason, Johnny, Mandy, Dusten Cl, Taylor FR, Gabe SA, Micah & Renee H, Kelly cktl
Flow of Business, Cuts and Ticket Times:
I was expecting a busy lunch today considering how good the rest of the lunches have been this week, but it felt a little slow for a Friday. We did fill mostly up by 1230, and we were steady until 130, but never went on a real wait. Ticket times were good, and no customer issues.
Dinner was a bit of a struggle for the first few hours. We got hit hard all at once at 530. Sushi Bar and kitchen played catch up for the next hour so a few tickets were taking longer than normal. I received a text from my friend at Cherry wood saying TABC tried to sting them, and were in the area. Apparently they had popped Twin Liquors and HEB earlier today. I let the servers know so they would be diligent about carding. I'm not sure if the extra stress on top of the busy shift got to people, but mistakes started being made by everyone except Dusten. It was pretty sloppy for the first couple of hours. Mandy forgot to ring in orders, Johnny was mis-ringing items, Ruthy was asking me to check on items that had already hit the table, Camacho messed up on slitting checks and didn't charge a table for their drinks. Besides all the mistakes people were generally working in an unorganized manner which made the first half of the shift pretty chaotic. After a couple hours things settled down to a more normal pace. Several comps and apologies were needed. We were on a 45-1 hour wait for most of the rush. Came off the wait around 1015. Stayed full until 1045 and went 1 on. Cut host 1 at 10. Oddly enough as frustrating as this shift was it made me appreciate how often we have really busy shifts without any issues. I really think the TABC thing just rattled people at the wrong time.
Specials:
Iwashi- 24
Hirame- 18
Jellyfish- 26
Snow Crab- 7
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
R&M needs:
86'd items/ need more:
Friday, September 23, 2016
Thursday PM Recap 9/22/16
Written By: Leary
LY Dinner Sales: 4551
Projected Sales : 5925 (-1405) (Over shot this sales goal by a lot, but this is about what we sold last week)
TY Dinner Sales: 4520
+/- : -$31, -1%
Dinner Covers: 170
Avg PPA: $26.59
Previous Days Labor: 22%
Previous Days Comps: 5.48%
Controllable Comps: 0%
Weather: Warm, and sunny. Nice evening.
Special events?:
Who worked:
Krystin, Ruthy, Mandy, Sophia, Dusten Cl, Gabe SA, Chelsea w/ Patrick & Tori H, Dan FR, John Cktl
Flow of Business, Cuts and Ticket Times:
It was oddly slow most of the night with 1 big pop in the middle. Slow start, but we filled up around 7, and had a 30 minute wait around 730. Slowed back down at 8. Had a few tables wait here or there from 8-9, and then pretty slow form 9-10. Cut Tori at 8. 3 on at 845, and 2 on at 910. Ticket times were good, and no customer issues.
Elizabeth came in at the end of the night to go over new checkout procedure. We started brain storming some immediate improvements in the procedure. It's good to have her back.
Specials:
Tsubugai- 15
Snow Crab- 4
Jellyfish- 16
Sardine- 13
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
-Training meals
-FNF from Kazu to sophia's table
R&M needs:
Seems that we have developed a fruit fly issue the past couple of days. I had Dusten and Sophia do some cleaning with bleach in the server station. We also need to be pouring bleach in all the drains every night.
86'd items/ need more:
LY Dinner Sales: 4551
Projected Sales : 5925 (-1405) (Over shot this sales goal by a lot, but this is about what we sold last week)
TY Dinner Sales: 4520
+/- : -$31, -1%
Dinner Covers: 170
Avg PPA: $26.59
Previous Days Labor: 22%
Previous Days Comps: 5.48%
Controllable Comps: 0%
Weather: Warm, and sunny. Nice evening.
Special events?:
Who worked:
Krystin, Ruthy, Mandy, Sophia, Dusten Cl, Gabe SA, Chelsea w/ Patrick & Tori H, Dan FR, John Cktl
Flow of Business, Cuts and Ticket Times:
It was oddly slow most of the night with 1 big pop in the middle. Slow start, but we filled up around 7, and had a 30 minute wait around 730. Slowed back down at 8. Had a few tables wait here or there from 8-9, and then pretty slow form 9-10. Cut Tori at 8. 3 on at 845, and 2 on at 910. Ticket times were good, and no customer issues.
Elizabeth came in at the end of the night to go over new checkout procedure. We started brain storming some immediate improvements in the procedure. It's good to have her back.
Specials:
Tsubugai- 15
Snow Crab- 4
Jellyfish- 16
Sardine- 13
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
-Training meals
-FNF from Kazu to sophia's table
R&M needs:
Seems that we have developed a fruit fly issue the past couple of days. I had Dusten and Sophia do some cleaning with bleach in the server station. We also need to be pouring bleach in all the drains every night.
86'd items/ need more:
Thursday, September 22, 2016
Thursday 9/22/16 AM recap
Written By:Kayo
LY Lunch Sales:1565
Projected Sales :1543
TY Lunch Sales:1765
+/- :+13%LY, +222PROJ
Lunch Covers:111
Avg PPA:$15.9
Previous Days Labor:
Previous Days Comps:
Controllable Comps:
Weather:Lowe 90s
Special events?:
Who worked:Lindsey, Kelly, Alex, Johnny, Renee (training) Gabe SA, Taylor FR, Tori Host
Flow of Business, Cuts and Ticket Times:Steady but slow, never really fill. We had about 90% filled at noon but only last until 12:45 and start to die down soon.
Cut Lindsey at 1pm, Kelly at 1:15, then Alex 1:45. No issues.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in? Wine guy, who sit in front of Take. Victor and hid girlfriend. Other few familiar faces but could not recognized their names.
Comps& Void Detail:
R&M needs:
86'd items/ need more:
LY Lunch Sales:1565
Projected Sales :1543
TY Lunch Sales:1765
+/- :+13%LY, +222PROJ
Lunch Covers:111
Avg PPA:$15.9
Previous Days Labor:
Previous Days Comps:
Controllable Comps:
Weather:Lowe 90s
Special events?:
Who worked:Lindsey, Kelly, Alex, Johnny, Renee (training) Gabe SA, Taylor FR, Tori Host
Flow of Business, Cuts and Ticket Times:Steady but slow, never really fill. We had about 90% filled at noon but only last until 12:45 and start to die down soon.
Cut Lindsey at 1pm, Kelly at 1:15, then Alex 1:45. No issues.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in? Wine guy, who sit in front of Take. Victor and hid girlfriend. Other few familiar faces but could not recognized their names.
Comps& Void Detail:
R&M needs:
86'd items/ need more:
Wednesday, September 21, 2016
Wednesday Recap 9/21/16
Written By: Dusten
LY Lunch Sales:1552
Projected Sales :1756
TY Lunch Sales:1785
+/- :15% over LY and over PS by $29
Lunch Covers: 104
Avg PPA: 17.16
LY Dinner Sales: 5231
Projected Sales :5146
TY Dinner Sales:4306
+/- :-18% under LY and short PS by $840
Dinner Covers:151
Avg PPA:28.52
Previous Days Labor:20%
Previous Days Comps:4.46%
Controllable Comps:3.77%
Weather: Mid 90's. Partly Cloudy
Special events?:International Day of Peace
Who worked:
Lunch: Kelly, Lindsey, Alex, Johnny CL, Hiroe FR, Taylor SA and Tori H
Dinner: Cindy, Sayo, Grace, Krystin, Cmacho CL, Dan and Chelsea H, Taylor FR and Gabe SA
Flow of Business, Cuts and Ticket Times: Lunch was steady. We filled up a little after noon with a short wait of about 4 parties. Tables were flipped fairly quickly and no one waited for very long. Things died off around 1pm. I cut Lindsey then. Kelly was cut at 1:30pm. There was a crunchy dynamite roll that took a good 20 minutes and weren't even half full. I'm guessing there was some prep work still being caught up on from the uber eats order going out. No problems outside of that.
Dinner was a slow but steady service. Never had any big top tables walk in and no reservations. Sushi looked great. Roger is getting caught up on new items as well as refreshing his knowledge of the menu. No kitchen issues other than the constantly tripping breakers. I cut Cindy at 8:25pm. I cut Sayo at 8:45 and Grace at 9:20pm
Specials:
3 Staff members that stood out (why/how): There is a single star yelp review regarding service Sunday night that doesn't mention a name but there was only one male server on the floor, Johnny. I spoke with him about it briefly, only to raise his awareness of it. I told him combined with the incident during lunch with Kayo's acquaintance coming in right at 2pm, I couldn't imagine there not being some sort of write-up or consequence of some sort.
-Super cool to have Roger back. Veteran FOH staff all agree. Got his paperwork filled out to the best of my knowledge and his info into the Aloha system. Probably a good idea to double check that. In any case it is refreshing to have someone who upholds standards for our food as a matter of habit and principle.
-Chelsea came back today as well and hit the host stand and cocktail circuit as if she never left. She talked to me about the shake-up in management and expressed her own relief over the situation.
-Gabe dropped off his direct deposit info. Says he left it with Samara before but nothing became of it. I'm leaving it on the desk with Roger's paperwork
Any VIP's in? Old John for lunch, John SA for lunch, Leslie and a friend, Layla and her daughter, Petrocelli guy stayed for lunch after working. Victoria came in for dinner with another girl I recognize. Several other familiar faces for dinner.
-The entitled couple that loves to sit with their infant and toddler at the sushi bar and brown-nose Take, and push around everyone else came in for lunch. These people are just awful. They came in asking for the "red booster seat." Tori politely told them we only had our one color of booster seats now and the woman still poked her head into the office to look. When Tori told them there was a short wait for 4 spaces at the bar, they asked Tori to relocate customers already seated and eating so they could sit immediately. I don't know if Tori actually got anyone to move. She only mentioned it to me later. Before they left, the woman changed the baby's diaper in the lobby on the bench. I heard the woman ask Tori about that beforehand. Tori suggested the bathroom and cited health and sanitary concerns as reasons against using the front lobby. The woman countered with there being no changing table in the bathroom. Was there ever a changing station in the bathroom? Tori told the woman she would ask me about it. I came out of the office to address the issue without a real solution, but hoping to find a suitable compromise however the woman was already elbows deep into a dirty diaper. Thankfully no one was coming in and no one was waiting, but I can't really see how that is acceptable behavior. Maybe I'm wrong? Tori cleaned the bench off really well the moment they were gone.
Comps& Void Detail: Emp Day off for John
Bday desserts
salmon sashimi order error.
superfly misring- wasn't made.
owner comp for bitches brew.
Had a table inquire about their gift card balance. Our eQuery function told me the card had a zero balance. I checked it against the website and it said there was $25 on the card. I used the open $ comp to take that amount off the bill.
-On a related note, a woman called about purchasing gift cards on the website. She said the site says something along the lines of "we are currently updating our gift card services..." but she was still able to click to purchase the card. On the off chance she wouldn't be able to purchase the card online I told her it was maybe best she come in and get one from us directly. I don't know if the info on the website is accurate or if we should let Barron know to change it.
R&M needs:Petrocelli guy showed me some pictures of the kitchen air mixer and the extent of the damage to the machine. He got a shot of the model number and Joe is checking to see if it is under any sort of warranty.
It seems we have two breakers tripping now. The back kitchen breaker that kills the light on the Kome sign, and now the porch breaker as well, not sure what, if anything else is connected to that- refrigerators, rice cookers etc.
86'd items/ need more:We ran out of trash bags after lunch. Scott picked some up from HEB, but we should probably order more.
4th tap. Tedorigawa sake
LY Lunch Sales:1552
Projected Sales :1756
TY Lunch Sales:1785
+/- :15% over LY and over PS by $29
Lunch Covers: 104
Avg PPA: 17.16
LY Dinner Sales: 5231
Projected Sales :5146
TY Dinner Sales:4306
+/- :-18% under LY and short PS by $840
Dinner Covers:151
Avg PPA:28.52
Previous Days Labor:20%
Previous Days Comps:4.46%
Controllable Comps:3.77%
Weather: Mid 90's. Partly Cloudy
Special events?:International Day of Peace
Who worked:
Lunch: Kelly, Lindsey, Alex, Johnny CL, Hiroe FR, Taylor SA and Tori H
Dinner: Cindy, Sayo, Grace, Krystin, Cmacho CL, Dan and Chelsea H, Taylor FR and Gabe SA
Flow of Business, Cuts and Ticket Times: Lunch was steady. We filled up a little after noon with a short wait of about 4 parties. Tables were flipped fairly quickly and no one waited for very long. Things died off around 1pm. I cut Lindsey then. Kelly was cut at 1:30pm. There was a crunchy dynamite roll that took a good 20 minutes and weren't even half full. I'm guessing there was some prep work still being caught up on from the uber eats order going out. No problems outside of that.
Dinner was a slow but steady service. Never had any big top tables walk in and no reservations. Sushi looked great. Roger is getting caught up on new items as well as refreshing his knowledge of the menu. No kitchen issues other than the constantly tripping breakers. I cut Cindy at 8:25pm. I cut Sayo at 8:45 and Grace at 9:20pm
Specials:
3 Staff members that stood out (why/how): There is a single star yelp review regarding service Sunday night that doesn't mention a name but there was only one male server on the floor, Johnny. I spoke with him about it briefly, only to raise his awareness of it. I told him combined with the incident during lunch with Kayo's acquaintance coming in right at 2pm, I couldn't imagine there not being some sort of write-up or consequence of some sort.
-Super cool to have Roger back. Veteran FOH staff all agree. Got his paperwork filled out to the best of my knowledge and his info into the Aloha system. Probably a good idea to double check that. In any case it is refreshing to have someone who upholds standards for our food as a matter of habit and principle.
-Chelsea came back today as well and hit the host stand and cocktail circuit as if she never left. She talked to me about the shake-up in management and expressed her own relief over the situation.
-Gabe dropped off his direct deposit info. Says he left it with Samara before but nothing became of it. I'm leaving it on the desk with Roger's paperwork
Any VIP's in? Old John for lunch, John SA for lunch, Leslie and a friend, Layla and her daughter, Petrocelli guy stayed for lunch after working. Victoria came in for dinner with another girl I recognize. Several other familiar faces for dinner.
-The entitled couple that loves to sit with their infant and toddler at the sushi bar and brown-nose Take, and push around everyone else came in for lunch. These people are just awful. They came in asking for the "red booster seat." Tori politely told them we only had our one color of booster seats now and the woman still poked her head into the office to look. When Tori told them there was a short wait for 4 spaces at the bar, they asked Tori to relocate customers already seated and eating so they could sit immediately. I don't know if Tori actually got anyone to move. She only mentioned it to me later. Before they left, the woman changed the baby's diaper in the lobby on the bench. I heard the woman ask Tori about that beforehand. Tori suggested the bathroom and cited health and sanitary concerns as reasons against using the front lobby. The woman countered with there being no changing table in the bathroom. Was there ever a changing station in the bathroom? Tori told the woman she would ask me about it. I came out of the office to address the issue without a real solution, but hoping to find a suitable compromise however the woman was already elbows deep into a dirty diaper. Thankfully no one was coming in and no one was waiting, but I can't really see how that is acceptable behavior. Maybe I'm wrong? Tori cleaned the bench off really well the moment they were gone.
Comps& Void Detail: Emp Day off for John
Bday desserts
salmon sashimi order error.
superfly misring- wasn't made.
owner comp for bitches brew.
Had a table inquire about their gift card balance. Our eQuery function told me the card had a zero balance. I checked it against the website and it said there was $25 on the card. I used the open $ comp to take that amount off the bill.
-On a related note, a woman called about purchasing gift cards on the website. She said the site says something along the lines of "we are currently updating our gift card services..." but she was still able to click to purchase the card. On the off chance she wouldn't be able to purchase the card online I told her it was maybe best she come in and get one from us directly. I don't know if the info on the website is accurate or if we should let Barron know to change it.
R&M needs:Petrocelli guy showed me some pictures of the kitchen air mixer and the extent of the damage to the machine. He got a shot of the model number and Joe is checking to see if it is under any sort of warranty.
It seems we have two breakers tripping now. The back kitchen breaker that kills the light on the Kome sign, and now the porch breaker as well, not sure what, if anything else is connected to that- refrigerators, rice cookers etc.
86'd items/ need more:We ran out of trash bags after lunch. Scott picked some up from HEB, but we should probably order more.
4th tap. Tedorigawa sake
Tuesday, September 20, 2016
Tuesday Recap 9/20/16
Written By: Leary
Dusten, I changed the checkout spreadsheet to calculate the new sushi tipouts. It also calculates your payout for the host/cocktail checkout. It should be pretty self explanatory, but text if you have any questions.
LY Lunch Sales: 2208
Projected Sales : 1775 (+811)
TY Lunch Sales: 2586 !
+/- : +$378, +17%
Lunch Covers: 131
Avg PPA: 19.74
LY Dinner Sales: 4031
Projected Sales : 4259 (+326)
TY Dinner Sales: 4585
+/- : +$554, 14%
Dinner Covers: 162
Avg PPA: 28.30
Previous Days Labor: 16%
Previous Days Comps: 5%
Controllable Comps: 1.67%
Weather: Very hot and sunny
Special events?:
Who worked:
Lunch: Lindsey, Alex, Sayo w/ Renee, Johnny Cl, John SA, Taylor FR, Tori H
Dinner:Lindsey, Kelly, Grace, Ruthy, Clair Cl, John SA, Hiroe FR, Renee & Gabe w/ Patrick
Flow of Business, Cuts and Ticket Times:
Lunch was surprisingly busy today. Filled up pretty quickly, and were on a wait by 12. Hit a 25-30 minute wait at our peak. Came off the wait around 115, but stayed pretty busy until the end. Matt & Joe did an awesome job with such a busy shift. Sushi Bar got hit pretty hard. We had 30-35 minute sushi lunches for awhile, but customers were understanding. Went 3 on at 130, and 2 on at 140.
Dinner was pretty chill for the most part. Didn't hit a wait until 7. Slowly climbed to a 30 min, and quickly came back down, and that was pretty much it. Party room was never sat. 2 on and 1 host at 9. Ticket times were good, and no customer issues.
Specials:
Tsubugai- 3
Snow Crab- 4
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
Server Misring for Una-ju
R&M needs:
86'd items/ need more:
Dusten, I changed the checkout spreadsheet to calculate the new sushi tipouts. It also calculates your payout for the host/cocktail checkout. It should be pretty self explanatory, but text if you have any questions.
LY Lunch Sales: 2208
Projected Sales : 1775 (+811)
TY Lunch Sales: 2586 !
+/- : +$378, +17%
Lunch Covers: 131
Avg PPA: 19.74
LY Dinner Sales: 4031
Projected Sales : 4259 (+326)
TY Dinner Sales: 4585
+/- : +$554, 14%
Dinner Covers: 162
Avg PPA: 28.30
Previous Days Labor: 16%
Previous Days Comps: 5%
Controllable Comps: 1.67%
Weather: Very hot and sunny
Special events?:
Who worked:
Lunch: Lindsey, Alex, Sayo w/ Renee, Johnny Cl, John SA, Taylor FR, Tori H
Dinner:Lindsey, Kelly, Grace, Ruthy, Clair Cl, John SA, Hiroe FR, Renee & Gabe w/ Patrick
Flow of Business, Cuts and Ticket Times:
Lunch was surprisingly busy today. Filled up pretty quickly, and were on a wait by 12. Hit a 25-30 minute wait at our peak. Came off the wait around 115, but stayed pretty busy until the end. Matt & Joe did an awesome job with such a busy shift. Sushi Bar got hit pretty hard. We had 30-35 minute sushi lunches for awhile, but customers were understanding. Went 3 on at 130, and 2 on at 140.
Dinner was pretty chill for the most part. Didn't hit a wait until 7. Slowly climbed to a 30 min, and quickly came back down, and that was pretty much it. Party room was never sat. 2 on and 1 host at 9. Ticket times were good, and no customer issues.
Specials:
Tsubugai- 3
Snow Crab- 4
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
Server Misring for Una-ju
R&M needs:
86'd items/ need more:
Monday PM Recap 9/19/16
Written By:Leary
LY Dinner Sales: 4292
Projected Sales : 4700 (-$102)
TY Dinner Sales: 4598
+/- : +$306, 7%
Dinner Covers: 173
Avg PPA: $26.58
Weather: Hot & Sunny
Special events?:
Who worked:
Krystin, Mandy, Cindy, Clair, Jason Cl, John & Dan H, Taylor SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
It was overall pretty slow. Had a couple quick pops, but most of the business was earlier in the shift. Had a few parties wait here or there, but never hit a steady wait. Steady and full until 9, and then slowly emptied out. Cut host 1 at 845, and 2 on at 920. Ticket times were good. No customer issues.
Specials:
Tsubugai- 9
Snow Crab- 7
Hirame- 6
3 Staff members that stood out (why/how):
Any VIP's in?
John Lee
Comps& Void Detail:
-Emp Kome Bucks
-Cust Kome Bucks
-Bday Comp
-Owner comp from Take to S8
R&M needs:
86'd items/ need more:
LY Dinner Sales: 4292
Projected Sales : 4700 (-$102)
TY Dinner Sales: 4598
+/- : +$306, 7%
Dinner Covers: 173
Avg PPA: $26.58
Weather: Hot & Sunny
Special events?:
Who worked:
Krystin, Mandy, Cindy, Clair, Jason Cl, John & Dan H, Taylor SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
It was overall pretty slow. Had a couple quick pops, but most of the business was earlier in the shift. Had a few parties wait here or there, but never hit a steady wait. Steady and full until 9, and then slowly emptied out. Cut host 1 at 845, and 2 on at 920. Ticket times were good. No customer issues.
Specials:
Tsubugai- 9
Snow Crab- 7
Hirame- 6
3 Staff members that stood out (why/how):
Any VIP's in?
John Lee
Comps& Void Detail:
-Emp Kome Bucks
-Cust Kome Bucks
-Bday Comp
-Owner comp from Take to S8
R&M needs:
86'd items/ need more:
Monday, September 19, 2016
Monday AM recap 9/19/16
Written By:Kayo . Leary
LY Lunch Sales: 1893
Projected Sales : 1902(-$5)
TY Lunch Sales: 1897
+/- : +$4, +0%
Lunch Covers: 111
Avg PPA: $17.09
Previous Days Labor: 18.35%
Previous Days Comps: 3.75%
Controllable Comps: 6.68%
Weather:Sunny low 90's
Special events?:
Who worked: Krysten, Sayo, Alex, Jonny
Flow of Business, Cuts and Ticket Times: Pretty strong start, we are almost full before noon and went small wait here and there until 1pm. Many regulars, groups who cerebrate birthday, get together.. Had many campers or 3, 4tops, so we ended up seating two parties at one party room and it worked well.
Ticket time was pretty good, no major issue. Only one issue was Hokkaidon at A7 found the tiny lint in it when the lady was half done, and she was willing to remake it, which there was another hokkaidon about to go out to different table, but since it was not rushed order, we use it for this recover, so it only took about couple minutes the remake hit the table and the lady was happy.
Krysten was cut at 1:15 and Sayo was cut 1:30.
Specials:
3 Staff members that stood out (why/how): Junko was great as usual. I am once again impressed how clean she can make our bathroom. And she was super nice for many ways Great work, for this birthday girl!
Any VIP's in? Dorothy (Haus Bar), The musician guy ( he is always here for lunch), old John, The family with french-asian wife. Richard Weiss with his staffs.
Comps& Void Detail:
R&M needs:
86'd items/ need more:
LY Lunch Sales: 1893
Projected Sales : 1902(-$5)
TY Lunch Sales: 1897
+/- : +$4, +0%
Lunch Covers: 111
Avg PPA: $17.09
Previous Days Labor: 18.35%
Previous Days Comps: 3.75%
Controllable Comps: 6.68%
Weather:Sunny low 90's
Special events?:
Who worked: Krysten, Sayo, Alex, Jonny
Flow of Business, Cuts and Ticket Times: Pretty strong start, we are almost full before noon and went small wait here and there until 1pm. Many regulars, groups who cerebrate birthday, get together.. Had many campers or 3, 4tops, so we ended up seating two parties at one party room and it worked well.
Ticket time was pretty good, no major issue. Only one issue was Hokkaidon at A7 found the tiny lint in it when the lady was half done, and she was willing to remake it, which there was another hokkaidon about to go out to different table, but since it was not rushed order, we use it for this recover, so it only took about couple minutes the remake hit the table and the lady was happy.
Krysten was cut at 1:15 and Sayo was cut 1:30.
Specials:
3 Staff members that stood out (why/how): Junko was great as usual. I am once again impressed how clean she can make our bathroom. And she was super nice for many ways Great work, for this birthday girl!
Any VIP's in? Dorothy (Haus Bar), The musician guy ( he is always here for lunch), old John, The family with french-asian wife. Richard Weiss with his staffs.
Comps& Void Detail:
R&M needs:
86'd items/ need more:
Sunday Recap 9/19/16
Written By: Leary
LY Lunch Sales: 2632
Projected Sales : 2890 (-106)
TY Lunch Sales: 2784
+/- : +152, +6%
Lunch Covers: 157
Avg PPA: $17.73
LY Dinner Sales: 4660
Projected Sales : 4978 (-79)
TY Dinner Sales: 4899
+/- : +239, +5%
Dinner Covers: 186
Avg PPA: $26.34
Previous Days Labor: 12%
Previous Days Comps: 3.75%
Controllable Comps: 6.68%
Weather: Hot & Sunny
Special events?:
Who worked:
Lunch: Sayo, Kelly, Krystin, Jason Cl, Dan SA, Micah H, Renee FR
Dinner: Krystin, Cindy, Mandy, Johnny, Clair Cl, Tori training Patrick, & Micah H, Dan SA, Hiroe FR, John cktl
Flow of Business, Cuts and Ticket Times:
Lunch opened with a pop, and then just stayed steady with little waves. We never went on a wait, but we were mostly full the entire shift. Most of the ticket times were good. Kitchen did a great job pushing out the first wave, but had a couple of snags later in the shift. A gyoza was burnt, and had to be remade so it took almost 20 minutes, and the sushi beat it to the table. Had an order of dynamite wings take about about 25 minutes, and was the last thing to hit the table. Matt said it was a different kind of wing than we normally get. They had to be prepped differently, and had a longer cook time.
I talked with Matt at the end of lunch, and went over some things that could have been done maybe a little differently to help the shift go smoother. I think we need to find a dedicated Teishoku cook. Someone who can work the station Tues-Sun. It seems to be the most challenging kitchen shift, and we need to find someone who will come in fresh and focused on a consistent basis.
Dinner started off with a line at the door. It was crazy start, but once we went on the wait and everyone caught up things went smoothly. Had a 30-40 minute wait by 630, but things calmed down a bit by 830. Stayed steady until 930, and then it died out. Cut Micah & Krystin at 9, and went 2 on at 930. Had a couple longer tickets on rolls during the initial rush, but ticket time were good overall. No controllable comps for dinner.
Specials:
Carp Spec- 15
Hirame- 10
Snow Crab- 15
3 Staff members that stood out (why/how):
-Patrick started as a part time host tonight. He's a quick learner, and very professional. Tori did a solid job training him.
Any VIP's in?
Comps& Void Detail:
-Kitchen Error for long ticket on wings, and comps
-2 Bday comps
-2 Kome Bucks
-Training meal
R&M needs:
86'd items/ need more:
LY Lunch Sales: 2632
Projected Sales : 2890 (-106)
TY Lunch Sales: 2784
+/- : +152, +6%
Lunch Covers: 157
Avg PPA: $17.73
LY Dinner Sales: 4660
Projected Sales : 4978 (-79)
TY Dinner Sales: 4899
+/- : +239, +5%
Dinner Covers: 186
Avg PPA: $26.34
Previous Days Labor: 12%
Previous Days Comps: 3.75%
Controllable Comps: 6.68%
Weather: Hot & Sunny
Special events?:
Who worked:
Lunch: Sayo, Kelly, Krystin, Jason Cl, Dan SA, Micah H, Renee FR
Dinner: Krystin, Cindy, Mandy, Johnny, Clair Cl, Tori training Patrick, & Micah H, Dan SA, Hiroe FR, John cktl
Flow of Business, Cuts and Ticket Times:
Lunch opened with a pop, and then just stayed steady with little waves. We never went on a wait, but we were mostly full the entire shift. Most of the ticket times were good. Kitchen did a great job pushing out the first wave, but had a couple of snags later in the shift. A gyoza was burnt, and had to be remade so it took almost 20 minutes, and the sushi beat it to the table. Had an order of dynamite wings take about about 25 minutes, and was the last thing to hit the table. Matt said it was a different kind of wing than we normally get. They had to be prepped differently, and had a longer cook time.
I talked with Matt at the end of lunch, and went over some things that could have been done maybe a little differently to help the shift go smoother. I think we need to find a dedicated Teishoku cook. Someone who can work the station Tues-Sun. It seems to be the most challenging kitchen shift, and we need to find someone who will come in fresh and focused on a consistent basis.
Dinner started off with a line at the door. It was crazy start, but once we went on the wait and everyone caught up things went smoothly. Had a 30-40 minute wait by 630, but things calmed down a bit by 830. Stayed steady until 930, and then it died out. Cut Micah & Krystin at 9, and went 2 on at 930. Had a couple longer tickets on rolls during the initial rush, but ticket time were good overall. No controllable comps for dinner.
Specials:
Carp Spec- 15
Hirame- 10
Snow Crab- 15
3 Staff members that stood out (why/how):
-Patrick started as a part time host tonight. He's a quick learner, and very professional. Tori did a solid job training him.
Any VIP's in?
Comps& Void Detail:
-Kitchen Error for long ticket on wings, and comps
-2 Bday comps
-2 Kome Bucks
-Training meal
R&M needs:
86'd items/ need more:
Sunday, September 18, 2016
Saturday 9/17/16 Recap
Written By: Leary
LY Lunch Sales: 1928
Projected Sales : 2641 (-93)
TY Lunch Sales: 2548
+/- : +620, +32%
Lunch Covers: 124
Avg PPA: $20.55
LY Dinner Sales: 5589
Projected Sales : 6984 (+1526!)
TY Dinner Sales: 8510
+/- : +2921, 52%
Dinner Covers: 294
Avg PPA: 28.95
$11,058 for the day. It's been awhile since we've broken $11,000. Feels like we're coming out of the slow season.
Previous Days Labor: 11.71%
Previous Days Comps: 4.2%
Controllable Comps: 7.64% ($32 FNF comp. Kayo, or Dusten do you remember giving that?)
Weather: Really hot and sunny. I'm ready for fall.
Special events?: UT game
Who worked:
Lunch: Jason, Sayo, Sophia w/ Renee, Johnny Cl, Hiroe FR, John SA, Micah H
Dinner: Jason, Lindsey, Kelly, Krystin, Clair Cl, Gabe SA, Hiroe FR, Renee & Micah H, John Cktl
Flow of Business, Cuts and Ticket Times:
Lunch was pretty chill. Almost filled up around 1, and then pretty slow after that. No wait, and party room was never sat. Had a steady flow so sales ended up being ok.
Dinner was busy from the moment we opened. Had a line at the door at 5pm. Haven't seen that in awhile. Hit an hour wait by 6, and stayed on a 45-50 minute wait most of the night. Came off the wait finally at 1030. Cut Renee at 1015, and 2 on at 1030. The sushi bar got hit hard right away. Everyone did a great job knocking out that initial push, and tickets times were good despite how fast the pop came. Lot's of teamwork back there tonight. Kitchen had some pops here or there. Had a long ticket on a Gyoza, but overall ticket times were good.
Had one issue with the very last table on the wait going 20 minutes over their quote time. It was a 3-top, and tables were just hanging out. They got pretty impatient, and finally were willing to just sit at the sushi bar so they could eat. I bought them some apps to make them happy, and they instantly happy. Just needed some food.
Specials:
Tsubugai- 16
Snow Crab- 23
Hirame- 19
3 Staff members that stood out (why/how):
-John worked his first busy cocktail shift. He's got a lot to work on, but he did pretty good considering the volume of business. A more experienced cocktail probably would have had another $200 in sales, but his speed just isn't there yet.
-Sophia did a really good job training Renee today.
-Gabe was a little off tonight. He usually does a pretty solid job around me, but I had to correct a few things. I'll keep working out the kinks with that guy.
Any VIP's in?
-Drew with his brother & sister and law
-GM for 24 hour Diner
-Director of sales for Independence Brewing
Comps& Void Detail:
-Recovery for long wait over quote time
-Emp day off for Drew
-Kome Bucks
-Bday Comp
R&M needs:
86'd items/ need more:
LY Lunch Sales: 1928
Projected Sales : 2641 (-93)
TY Lunch Sales: 2548
+/- : +620, +32%
Lunch Covers: 124
Avg PPA: $20.55
LY Dinner Sales: 5589
Projected Sales : 6984 (+1526!)
TY Dinner Sales: 8510
+/- : +2921, 52%
Dinner Covers: 294
Avg PPA: 28.95
$11,058 for the day. It's been awhile since we've broken $11,000. Feels like we're coming out of the slow season.
Previous Days Labor: 11.71%
Previous Days Comps: 4.2%
Controllable Comps: 7.64% ($32 FNF comp. Kayo, or Dusten do you remember giving that?)
Weather: Really hot and sunny. I'm ready for fall.
Special events?: UT game
Who worked:
Lunch: Jason, Sayo, Sophia w/ Renee, Johnny Cl, Hiroe FR, John SA, Micah H
Dinner: Jason, Lindsey, Kelly, Krystin, Clair Cl, Gabe SA, Hiroe FR, Renee & Micah H, John Cktl
Flow of Business, Cuts and Ticket Times:
Lunch was pretty chill. Almost filled up around 1, and then pretty slow after that. No wait, and party room was never sat. Had a steady flow so sales ended up being ok.
Dinner was busy from the moment we opened. Had a line at the door at 5pm. Haven't seen that in awhile. Hit an hour wait by 6, and stayed on a 45-50 minute wait most of the night. Came off the wait finally at 1030. Cut Renee at 1015, and 2 on at 1030. The sushi bar got hit hard right away. Everyone did a great job knocking out that initial push, and tickets times were good despite how fast the pop came. Lot's of teamwork back there tonight. Kitchen had some pops here or there. Had a long ticket on a Gyoza, but overall ticket times were good.
Had one issue with the very last table on the wait going 20 minutes over their quote time. It was a 3-top, and tables were just hanging out. They got pretty impatient, and finally were willing to just sit at the sushi bar so they could eat. I bought them some apps to make them happy, and they instantly happy. Just needed some food.
Specials:
Tsubugai- 16
Snow Crab- 23
Hirame- 19
3 Staff members that stood out (why/how):
-John worked his first busy cocktail shift. He's got a lot to work on, but he did pretty good considering the volume of business. A more experienced cocktail probably would have had another $200 in sales, but his speed just isn't there yet.
-Sophia did a really good job training Renee today.
-Gabe was a little off tonight. He usually does a pretty solid job around me, but I had to correct a few things. I'll keep working out the kinks with that guy.
Any VIP's in?
-Drew with his brother & sister and law
-GM for 24 hour Diner
-Director of sales for Independence Brewing
Comps& Void Detail:
-Recovery for long wait over quote time
-Emp day off for Drew
-Kome Bucks
-Bday Comp
R&M needs:
86'd items/ need more:
Saturday, September 17, 2016
Friday PM Recap 9/16/16
Written By: Leary
LY Dinner Sales: $7462
Projected Sales : $7572 (-$17) so close
TY Dinner Sales: $7555
+/- : +$93, +1%
Dinner Covers: 249
Avg PPA: $30.34
Previous Days Labor: 20%
Previous Days Comps: 6.03%
Controllable Comps: 5.88%
Weather: Hot at first, cooled off a bit once the sun went down
Special events?: First night of Ridgetop Elementary's Parents Night Out
Who worked:
Lindsey, Sophia, Jason, Johnny, Dusten Cl, John SA, Taylor FR, Gabe & Renee H, Kelly Cktl
Flow of Business, Cuts and Ticket Times:
It started off a little slow, but we filled up and were on a wait by 630. It was date night at Kome. A whole lot of 2-tops. We hit an hour wait at our peak. Came off the wait by 10. Cut Gabe & Kelly at 10, and went 2 on at 1020. Sushi bar got most of the business tonight. They handled it well, and ticket times were good. Kitchen had a few pops, but was pretty mellow back there for a Friday. All the food looked good coming out of the kitchen.
First night of Ridgetop's Parent night out. Mary Ann who had reached out about it came in for dinner and was super sweet and very appreciative of Kome's participation. Only had 5 tables for it, but it's the first one of the year and I could see it growing.
Specials:
Tsubugai- 13
Snow Crab- 27
Harume- 22
3 Staff members that stood out (why/how):
Any VIP's in?
Jason & Suzanne
Comps& Void Detail:
-Emp Day Off for Abel
-Bday Comp
-Owner comp for Take to Abel
R&M needs:
86'd items/ need more:
LY Dinner Sales: $7462
Projected Sales : $7572 (-$17) so close
TY Dinner Sales: $7555
+/- : +$93, +1%
Dinner Covers: 249
Avg PPA: $30.34
Previous Days Labor: 20%
Previous Days Comps: 6.03%
Controllable Comps: 5.88%
Weather: Hot at first, cooled off a bit once the sun went down
Special events?: First night of Ridgetop Elementary's Parents Night Out
Who worked:
Lindsey, Sophia, Jason, Johnny, Dusten Cl, John SA, Taylor FR, Gabe & Renee H, Kelly Cktl
Flow of Business, Cuts and Ticket Times:
It started off a little slow, but we filled up and were on a wait by 630. It was date night at Kome. A whole lot of 2-tops. We hit an hour wait at our peak. Came off the wait by 10. Cut Gabe & Kelly at 10, and went 2 on at 1020. Sushi bar got most of the business tonight. They handled it well, and ticket times were good. Kitchen had a few pops, but was pretty mellow back there for a Friday. All the food looked good coming out of the kitchen.
First night of Ridgetop's Parent night out. Mary Ann who had reached out about it came in for dinner and was super sweet and very appreciative of Kome's participation. Only had 5 tables for it, but it's the first one of the year and I could see it growing.
Specials:
Tsubugai- 13
Snow Crab- 27
Harume- 22
3 Staff members that stood out (why/how):
Any VIP's in?
Jason & Suzanne
Comps& Void Detail:
-Emp Day Off for Abel
-Bday Comp
-Owner comp for Take to Abel
R&M needs:
86'd items/ need more:
Friday, September 16, 2016
Friday AM recap 9/16/16
Written By:Kayo
LY Lunch Sales:$2413
Projected Sales :$2364
TY Lunch Sales:$2046
+/- :-$318 pro, -15% LY
Lunch Covers:131
Avg PPA: $15.62
Previous Days Labor:
Previous Days Comps:
Controllable Comps:
Weather: Sunny 90s
Special events?:
Who worked: Krysten, Grace, Alex, Clair, Gab(SA), Taylor (FR)
Flow of Business, Cuts and Ticket Times: Steady start, we went on wait little after noon, but the wait itself never went crazy. Kept having 2-3 groups in the lobby until 1:10. Few groups came in after 1:30. Grace was cut at 1:15 and Alex was cut at 1:25.
Tickets time was pretty good. Only one concerned table was that S4, they ordered Sushi lunch, Katsu Don along with veg tempura as their appetizer. The ticket for Veg tempra had "APP" but kitchen ended up making Katsudon first.
I did not realize they ordered appetizer and just trying to help run Kastu don so it can catch up another person's sushi lunch which was already on the table and the customer asked me he ordered tempura as an appetizer. I rushed back to the kitchen and asked the situation, then Matt moved the tempura from other lunch plate to this one, so it did not take too long to get on the table.
Again please pay more attention to those "APP" ticket, it is for BOH and FR.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
R&M needs: DO not need RM, but this morning the soft serve machine was making scratching noise, so I called Mike and he came within 15 mins and fixed it for us.
Actually he did not do anything but took a part and put them back again. He told me it sometimes should make noise but we need to pour the product and check, empty bin will make the noise worse.
SO moving forward, please make sure we have product to adjust the noise. Also he said we should order tune up kit every 3 month, which he is going to mail it to us this time but after this one, please order every 3 month.
86'd items/ need more: Soft serve for first 30mins.
LY Lunch Sales:$2413
Projected Sales :$2364
TY Lunch Sales:$2046
+/- :-$318 pro, -15% LY
Lunch Covers:131
Avg PPA: $15.62
Previous Days Labor:
Previous Days Comps:
Controllable Comps:
Weather: Sunny 90s
Special events?:
Who worked: Krysten, Grace, Alex, Clair, Gab(SA), Taylor (FR)
Flow of Business, Cuts and Ticket Times: Steady start, we went on wait little after noon, but the wait itself never went crazy. Kept having 2-3 groups in the lobby until 1:10. Few groups came in after 1:30. Grace was cut at 1:15 and Alex was cut at 1:25.
Tickets time was pretty good. Only one concerned table was that S4, they ordered Sushi lunch, Katsu Don along with veg tempura as their appetizer. The ticket for Veg tempra had "APP" but kitchen ended up making Katsudon first.
I did not realize they ordered appetizer and just trying to help run Kastu don so it can catch up another person's sushi lunch which was already on the table and the customer asked me he ordered tempura as an appetizer. I rushed back to the kitchen and asked the situation, then Matt moved the tempura from other lunch plate to this one, so it did not take too long to get on the table.
Again please pay more attention to those "APP" ticket, it is for BOH and FR.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
R&M needs: DO not need RM, but this morning the soft serve machine was making scratching noise, so I called Mike and he came within 15 mins and fixed it for us.
Actually he did not do anything but took a part and put them back again. He told me it sometimes should make noise but we need to pour the product and check, empty bin will make the noise worse.
SO moving forward, please make sure we have product to adjust the noise. Also he said we should order tune up kit every 3 month, which he is going to mail it to us this time but after this one, please order every 3 month.
86'd items/ need more: Soft serve for first 30mins.
Thursday PM Recap 9/15/16
Written By: Leary
LY Dinner Sales: $4524
Projected Sales : $5971 (-$51)
TY Dinner Sales: $5920
+/- : +$1396, +31%
Dinner Covers: 166
Avg PPA: $35.66 !!!
Despite the slower lunch, and lack of wait tonight we still were 23% over Last Year
Weather: Hot and Sunny
Special events?:
Who worked:
Cindy, Sayo, Krystin, Sophia, Dusten Cl, John FR, Gabe SA, Dan & Renee H, Lindsey & Tori Cktl
Flow of Business, Cuts and Ticket Times:
It was pretty slow for a Thursday night. Had little pops of business, but never went on much of wait. Kitchen had a little pop here or there, but was overall pretty slow. Sushi bar stayed busy, and lots of specialty pieces were being requested. Ticket times were solid overall. Cut the first host and cocktail at 830, 2 on at 910. No customer issues.
Despite the lack of wait sales were pretty good. Lots of bottles being sold, and specialty pieces being ordered. Awesome PPA for the night.
Had some issues with Charlie training on Fry. Steve should probably never train anyone. Matt, Daniel, Hector, or Scott. No more training by Steve. It might seem easy enough, but he was not watching Charlie, and not giving him much guidance. Matt was on the line, and was having trouble watching them as well. In hindsight we probably should have sent Charlie home and had him train on another day. Had a couple of long tickets on haru maki. Several veg tempura came out off. Didn't cause any real issues, but not sure if Charlie learned very much.
Lee pieces looked really nice on Zero-ban. He was very detailed oriented, and just needs to increase speed a bit. Mr. Tran can be a bit messy. He needs to change his gloves more often.
Go-go sauce was off tonight. It turned out Lee made it with miracle whip because there wasn't any mayo available. This has happened before. It should probably be replaced tomorrow.
Specials:
Snow Crab- 0
Tsubugai- 2
3 Staff members that stood out (why/how):
Any VIP's in?
-Elizabeth's Real Estate had a res in the party room. He comes in here often, and was thrilled to hear she was coming back.
Comps& Void Detail:
-1 Bday Dessert
-Guest Changed Mind on camembert that some ladies had ordered and told Cindy after it came out they wanted it at the end.
-Server Misring on a Love For Sale that Krystin misrang. It was suppose to be a Longhorn roll. The buttons are right next to each other.
-Emp Kome Bucks
-2 Cust Kome Bucks
-Training Meals for Tori, Renee, and Lindsey throughout the day
R&M needs:
86'd items/ need more:
LY Dinner Sales: $4524
Projected Sales : $5971 (-$51)
TY Dinner Sales: $5920
+/- : +$1396, +31%
Dinner Covers: 166
Avg PPA: $35.66 !!!
Despite the slower lunch, and lack of wait tonight we still were 23% over Last Year
Weather: Hot and Sunny
Special events?:
Who worked:
Cindy, Sayo, Krystin, Sophia, Dusten Cl, John FR, Gabe SA, Dan & Renee H, Lindsey & Tori Cktl
Flow of Business, Cuts and Ticket Times:
It was pretty slow for a Thursday night. Had little pops of business, but never went on much of wait. Kitchen had a little pop here or there, but was overall pretty slow. Sushi bar stayed busy, and lots of specialty pieces were being requested. Ticket times were solid overall. Cut the first host and cocktail at 830, 2 on at 910. No customer issues.
Despite the lack of wait sales were pretty good. Lots of bottles being sold, and specialty pieces being ordered. Awesome PPA for the night.
Had some issues with Charlie training on Fry. Steve should probably never train anyone. Matt, Daniel, Hector, or Scott. No more training by Steve. It might seem easy enough, but he was not watching Charlie, and not giving him much guidance. Matt was on the line, and was having trouble watching them as well. In hindsight we probably should have sent Charlie home and had him train on another day. Had a couple of long tickets on haru maki. Several veg tempura came out off. Didn't cause any real issues, but not sure if Charlie learned very much.
Lee pieces looked really nice on Zero-ban. He was very detailed oriented, and just needs to increase speed a bit. Mr. Tran can be a bit messy. He needs to change his gloves more often.
Go-go sauce was off tonight. It turned out Lee made it with miracle whip because there wasn't any mayo available. This has happened before. It should probably be replaced tomorrow.
Specials:
Snow Crab- 0
Tsubugai- 2
3 Staff members that stood out (why/how):
Any VIP's in?
-Elizabeth's Real Estate had a res in the party room. He comes in here often, and was thrilled to hear she was coming back.
Comps& Void Detail:
-1 Bday Dessert
-Guest Changed Mind on camembert that some ladies had ordered and told Cindy after it came out they wanted it at the end.
-Server Misring on a Love For Sale that Krystin misrang. It was suppose to be a Longhorn roll. The buttons are right next to each other.
-Emp Kome Bucks
-2 Cust Kome Bucks
-Training Meals for Tori, Renee, and Lindsey throughout the day
R&M needs:
86'd items/ need more:
Thursday, September 15, 2016
Thursday AM recap 9/15/16
Written By: Kayo
LY Lunch Sales: $1435
Projected Sales : $1926 (-513)
TY Lunch Sales: $1413
+/- : -$22, -2%
Lunch Covers: 85
Avg PPA: $16.62
Previous Days Labor: 20%
Previous Days Comps: 5.52%
Controllable Comps: 7.71% (FNF comps only, no recoveries of kitchen errors)
Weather:Little cloudy upper 80's
Special events?:
Who worked:Lindsey (w/Renee training), Mandy, Alex, Johnny, John (SA), Taylor (FR)
Flow of Business, Cuts and Ticket Times: Pretty slow but steady lunch. Never went on wait and never filled up, our peak today was probably 12:15 it was 80% full, but that was it.
Only issue was that at 12 o'clock when we received our first Teishoku order, kitchen found out the rice was not cooked. (They set it to cook but somehow the power flipped or something and did not get it done) So we microwave old rice and went fine with it until new batch was done.
Anyway, moving forward, make sure to do tasting check before opening every shift. If it happened today, we did not have to wait until noon to find it out.
Also we found out Takoyaki was 86 at the first order Alex was trying to order for his table. Again, make sure to go through everything and adapt the system in to know what's available what's not for the shift before we start the shift.
Ticket time was good, Cut was made at 1:10, I cut Lindsey and Mandy, and cut Alex around 1:45.
Specials:
3 Staff members that stood out (why/how): Lindsey is a great trainer. I was hearing her talking to Renee and she was teaching her a lot of helpful information. I really like the way she trains new staffs.
Otherwise, no one really stood out, but we had good shift over all.
Any VIP's in? Few familiar faces, no-one I could come up with names though.
Comps& Void Detail:
R&M needs: I asked Take to re route the wire by the ceiling at the server station.
-Trees were removed in the back of the building today
-Overnight daily trappings start tonight
86'd items/ need more:
LY Lunch Sales: $1435
Projected Sales : $1926 (-513)
TY Lunch Sales: $1413
+/- : -$22, -2%
Lunch Covers: 85
Avg PPA: $16.62
Previous Days Labor: 20%
Previous Days Comps: 5.52%
Controllable Comps: 7.71% (FNF comps only, no recoveries of kitchen errors)
Weather:Little cloudy upper 80's
Special events?:
Who worked:Lindsey (w/Renee training), Mandy, Alex, Johnny, John (SA), Taylor (FR)
Flow of Business, Cuts and Ticket Times: Pretty slow but steady lunch. Never went on wait and never filled up, our peak today was probably 12:15 it was 80% full, but that was it.
Only issue was that at 12 o'clock when we received our first Teishoku order, kitchen found out the rice was not cooked. (They set it to cook but somehow the power flipped or something and did not get it done) So we microwave old rice and went fine with it until new batch was done.
Anyway, moving forward, make sure to do tasting check before opening every shift. If it happened today, we did not have to wait until noon to find it out.
Also we found out Takoyaki was 86 at the first order Alex was trying to order for his table. Again, make sure to go through everything and adapt the system in to know what's available what's not for the shift before we start the shift.
Ticket time was good, Cut was made at 1:10, I cut Lindsey and Mandy, and cut Alex around 1:45.
Specials:
3 Staff members that stood out (why/how): Lindsey is a great trainer. I was hearing her talking to Renee and she was teaching her a lot of helpful information. I really like the way she trains new staffs.
Otherwise, no one really stood out, but we had good shift over all.
Any VIP's in? Few familiar faces, no-one I could come up with names though.
Comps& Void Detail:
R&M needs: I asked Take to re route the wire by the ceiling at the server station.
-Trees were removed in the back of the building today
-Overnight daily trappings start tonight
86'd items/ need more:
Wednesday, September 14, 2016
Wednesday PM recap 9/14/16
Written By: Dusten
LY Dinner Sales: 4470
Projected Sales :4763
TY Dinner Sales:5078
+/- : $315 over PS, 14% over LY
Dinner Covers: 184
Avg PPA: 27.60
Weather: humid and warm
Special events?:
Who worked: Camacho, Grace, Sayo, Sophia CL, John and Gabe H, Taylor FR, Dan SA
Flow of Business, Cuts and Ticket Times: Tonight was busy compared to the last couple of dinners. We had a wait for a majority of the night, and being 4 on, the servers had their hand full always. Only ticket time was a crunchy dynamite that got lost. Luckily it was Kenny's who is just about the nicest guy and never seems bothered by anything. Still, I comped the roll to recover as it was close to 40 minutes before he got it.
Specials:
3 Staff members that stood out (why/how): John has been difficult lately. He has too much energy and not enough focus. For weeks when I manage I have to tell him to not leave the host stand unattended. Every time I tell him, he just smiles as if he knows not to do it and is embarrassed to get caught. He is setting a poor example for the newer support staff. I used to be able to rely on him and now I babysit him more than most.
-Dan did a good job as SA tonight. Tables were cleaned and reset quickly. He says he likes Sa'ing more than hosting. I don't blame him either.
Any VIP's in? Kenny, Ransom, Camacho's girlfriend Stacy, Sophia's mechanic. Some RBG folks.
Comps& Void Detail: Void sunshine roll, misring.
3 duck breast pieces owner comp from Take.
Recovery comp for Kenny's lost crunchy dynamite.
$30 kome bucks for the RBG people.
$15 employee Kome bucks from Grace
Bday Taiyaki.
Friends and family for Stacy and Sophia's mechanic (apparently he took good care of her)
R&M needs:
86'd items/ need more:
LY Dinner Sales: 4470
Projected Sales :4763
TY Dinner Sales:5078
+/- : $315 over PS, 14% over LY
Dinner Covers: 184
Avg PPA: 27.60
Weather: humid and warm
Special events?:
Who worked: Camacho, Grace, Sayo, Sophia CL, John and Gabe H, Taylor FR, Dan SA
Flow of Business, Cuts and Ticket Times: Tonight was busy compared to the last couple of dinners. We had a wait for a majority of the night, and being 4 on, the servers had their hand full always. Only ticket time was a crunchy dynamite that got lost. Luckily it was Kenny's who is just about the nicest guy and never seems bothered by anything. Still, I comped the roll to recover as it was close to 40 minutes before he got it.
Specials:
3 Staff members that stood out (why/how): John has been difficult lately. He has too much energy and not enough focus. For weeks when I manage I have to tell him to not leave the host stand unattended. Every time I tell him, he just smiles as if he knows not to do it and is embarrassed to get caught. He is setting a poor example for the newer support staff. I used to be able to rely on him and now I babysit him more than most.
-Dan did a good job as SA tonight. Tables were cleaned and reset quickly. He says he likes Sa'ing more than hosting. I don't blame him either.
Any VIP's in? Kenny, Ransom, Camacho's girlfriend Stacy, Sophia's mechanic. Some RBG folks.
Comps& Void Detail: Void sunshine roll, misring.
3 duck breast pieces owner comp from Take.
Recovery comp for Kenny's lost crunchy dynamite.
$30 kome bucks for the RBG people.
$15 employee Kome bucks from Grace
Bday Taiyaki.
Friends and family for Stacy and Sophia's mechanic (apparently he took good care of her)
R&M needs:
86'd items/ need more:
Wednesday AM Recap 9/14/16
Written By: Leary
LY Lunch Sales: 2050
Projected Sales : 1525 (+119)
TY Lunch Sales: 1644
+/- : -$406, -20%
Lunch Covers: 96
Avg PPA: $17.13
Previous Days Labor: 16%
Previous Days Comps: 8.30 % (Training Rolls)
Controllable Comps: 0%
Weather: Warm, cloudy, and a bit of afternoon rain
Special events?:
Who worked:
Mandy, Lindsey, Alex, Johnny Cl, Tori H, Taylor SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Pretty slow for lunch today, but the kitchen had a busier day than yesterday. Never hit a wait. Busiest around 1245, and pretty dead by 130. Cut Mandy at 115, Lindsey at 130, and Alex at 145. Ticket times were good.
Had an issue with a semi-regular that Drew knows (Ceci Bustamante) coming in at 2 pm on the dot. She blew past Tori ignoring her, and sat at the Sushi Bar. Johnny told Tori to let her know we were closed, which she did, and the lady immediately asked to speak to the manager. When Tori came and told me I let her know we always sit customers up to 5 minutes after close whether we've given last call or not. She told me she had never been told that before. I will make sure the support staff is all aware of our policy. I talked to the lady, and apologized for the confusion and told her that of course we would be happy to serve her. I sent Johnny over to get her order, while I grabbed her drink. She told Drew that she felt unwanted. She ate and was gone pretty quickly. I had a long and stern talk with Johnny about his poor judgment in the matter. He knew better, and set Tori up to take the hit.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
R&M needs:
Increasing the ABC trappings to everyday, and overnight so we can get on top of this issue. I will be leaving a key for them in an envelope on the cork board in the office. Tracy Moody will be picking it up in the morning.
86'd items/ need more:
LY Lunch Sales: 2050
Projected Sales : 1525 (+119)
TY Lunch Sales: 1644
+/- : -$406, -20%
Lunch Covers: 96
Avg PPA: $17.13
Previous Days Labor: 16%
Previous Days Comps: 8.30 % (Training Rolls)
Controllable Comps: 0%
Weather: Warm, cloudy, and a bit of afternoon rain
Special events?:
Who worked:
Mandy, Lindsey, Alex, Johnny Cl, Tori H, Taylor SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Pretty slow for lunch today, but the kitchen had a busier day than yesterday. Never hit a wait. Busiest around 1245, and pretty dead by 130. Cut Mandy at 115, Lindsey at 130, and Alex at 145. Ticket times were good.
Had an issue with a semi-regular that Drew knows (Ceci Bustamante) coming in at 2 pm on the dot. She blew past Tori ignoring her, and sat at the Sushi Bar. Johnny told Tori to let her know we were closed, which she did, and the lady immediately asked to speak to the manager. When Tori came and told me I let her know we always sit customers up to 5 minutes after close whether we've given last call or not. She told me she had never been told that before. I will make sure the support staff is all aware of our policy. I talked to the lady, and apologized for the confusion and told her that of course we would be happy to serve her. I sent Johnny over to get her order, while I grabbed her drink. She told Drew that she felt unwanted. She ate and was gone pretty quickly. I had a long and stern talk with Johnny about his poor judgment in the matter. He knew better, and set Tori up to take the hit.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
R&M needs:
Increasing the ABC trappings to everyday, and overnight so we can get on top of this issue. I will be leaving a key for them in an envelope on the cork board in the office. Tracy Moody will be picking it up in the morning.
86'd items/ need more:
Tuesday Recap 9/14/16
Written By: Leary
LY Lunch Sales: 1435
Projected Sales : 1625 (+427)
TY Lunch Sales: 2052
+/- : +617, 43%
Lunch Covers: 100
Avg PPA: 20.52
LY Dinner Sales: 3996
Projected Sales : 3661 (-241)
TY Dinner Sales: 3420
+/- : -576, -14%
Dinner Covers: 140
Avg PPA: 24.43
Previous Days Labor: 19%
Previous Days Comps: 6.02%
Controllable Comps: 2.97%
Weather: Warm and cloudy
Special events?:
Who worked:
Lunch: Grace, Alex, Lindsey, Johnny Cl, Taylor FR, Gabe SA, Tori H
Dinner: Grace, Krystin, Kelly, Ruthy, Clair Cl, Hiroe FR, Gabe SA, Dan & Renee H
Flow of Business, Cuts and Ticket Times:
Lunch started off mellow, but we filled up by 1, and then slowly trickled off. Kitchen had a mellow shift. Everyone was ordering sushi today. Lots of specialty pieces, and sashimi. Despite how busy the sushi bar was ticket time were solid and stayed under 20 min. No customer issues.
Slowest night shift I've worked since I've been back. Only had a handful of tables wait all night. Thought we might get some kind of pop around 8, but no luck. Cut Grace and the first host at 8, and 2 on at 830. No issues, and not much to report.
Specials:
3 Staff members that stood out (why/how):
-Paul rolls for the staff looked awesome. Such a great hire!
Any VIP's in?
Comps& Void Detail:
A couple of Bday comps and a few Kome bucks.
Training comp for rolls for Paul to practice
No controllable comps today.
R&M needs:
86'd items/ need more:
LY Lunch Sales: 1435
Projected Sales : 1625 (+427)
TY Lunch Sales: 2052
+/- : +617, 43%
Lunch Covers: 100
Avg PPA: 20.52
LY Dinner Sales: 3996
Projected Sales : 3661 (-241)
TY Dinner Sales: 3420
+/- : -576, -14%
Dinner Covers: 140
Avg PPA: 24.43
Previous Days Labor: 19%
Previous Days Comps: 6.02%
Controllable Comps: 2.97%
Weather: Warm and cloudy
Special events?:
Who worked:
Lunch: Grace, Alex, Lindsey, Johnny Cl, Taylor FR, Gabe SA, Tori H
Dinner: Grace, Krystin, Kelly, Ruthy, Clair Cl, Hiroe FR, Gabe SA, Dan & Renee H
Flow of Business, Cuts and Ticket Times:
Lunch started off mellow, but we filled up by 1, and then slowly trickled off. Kitchen had a mellow shift. Everyone was ordering sushi today. Lots of specialty pieces, and sashimi. Despite how busy the sushi bar was ticket time were solid and stayed under 20 min. No customer issues.
Slowest night shift I've worked since I've been back. Only had a handful of tables wait all night. Thought we might get some kind of pop around 8, but no luck. Cut Grace and the first host at 8, and 2 on at 830. No issues, and not much to report.
Specials:
3 Staff members that stood out (why/how):
-Paul rolls for the staff looked awesome. Such a great hire!
Any VIP's in?
Comps& Void Detail:
A couple of Bday comps and a few Kome bucks.
Training comp for rolls for Paul to practice
No controllable comps today.
R&M needs:
86'd items/ need more:
Monday, September 12, 2016
Monday 9/12/16
Written By: Dusten
LY Lunch Sales: 1270
Projected Sales : 1776
TY Lunch Sales: 1398
+/- : over LY by 10% and short of PS by $378
Lunch Covers: 87
Avg PPA: 17.92
LY Dinner Sales: 4270
Projected Sales : 4830
TY Dinner Sales: 4653
+/- : over LY by 9% aqnd under PS by $177
Dinner Covers: 190
Avg PPA: 24.49
Previous Days Labor: 18%
Previous Days Comps: 4%
Controllable Comps: 2.13%
Weather: Warm, sunny partly cloudy
Special events?:
Who worked: Lunch: Mandy, Sayo, Alex, Johnny CL, Junko H, Taylor FR, John SA
Dinner: Kelly, Grace, Clair Ruthy, Camacho CL, Dan and John H, Taylor Sa and Hiroe FR
Flow of Business, Cuts and Ticket Times: Lunch was pretty slow. Barely filled up if at all. I cut Mandy at 1:05 and then Sayo at 1:30pm.
Dinner was steady but not very busy either. We filled up at about 7:30-7:45. We stayed on wait for about an hour. I cut John, Kelly and Grace at 8:45pm. I cut Clair at 9:15 and left Camacho and Ruthy on to close. No issue with ticket times.
Specials:
3 Staff members that stood out (why/how): Daniel has the absolute best looking botan ebi shells out of anyone in the kitchen. There was a table that ordered 5 and I'm fairly certain another table ordered themselves one simply because how good they looked. The problem is, his shells should be the standard and no one else even comes close. Sometimes during a busy dinner, a shell can go back to the kitchen and it never comes back. For $13 an hour, everyone's Botan should look like Daniels.
Any VIP's in? Scott Poe, Old John, Rachel and Leslie. Lots of industry folk.
Comps& Void Detail: 2 owner comp Salmon Kama from Take for the party room tonight.
-1 hamachi nigiri, 1 inari, 4 bday taiyakis at lunch,
-20% open discount for our food rep,
-5 or 6 SIN discounts including folks from Yellow Jacket, New Bohemia, Salt and Time, Whistler's, Weather Up, and the vegan trailer on North Loop.
-Employee Day off for Sa-Ten cook.
-Early in dinner a table found 2 hairs in their sunshine roll. Could have been Toshi's or Mr. Tran's. Considering Toshi wasn't making rolls and Mr. Trans cleanliness and methods are questionable I'll leave the deductions up to you. I comped both of their sunshine rolls to recovery.
-Had a customer slice his leg open on one of the metal chairs with arm rests. The chair is outside behind the dumpster, but outside the fence. He cut the backside of his leg high up on the calf. It looks like the welding wore out in front. It wasn't anything needing stitches or profusely bleeding, but I helped him with the first aid, open % comped their meal (20%) and gave them a $15 Kome Buck card as they were leaving. Ruthy said they were very understanding, somewhat regular, praised the food and left happy.
R&M needs:
-Rats chewed through the plastic storage bins to get to the sesame seeds. The rat was actually trapped inside the container because he could fit his gut through the whole he chewed after eating. Midori found it this morning, but it managed to escape. I don't know what to suggest for storage other than stainless steel.
-Petrocelli came out and inspected the A/C units, changed filters and did a bit of maintenance. I cut them a check and they emailed Leary the invoice. They mentioned some things about the condition of a particular until for the kitchen, that seems to be on the verge of complete breakdown.
-The breaker in the kitchen continued to prove problematic. Popping more consistently at night.
-Kaila came for a tasting today. Leary, I left the reds in the office. I wrote the bottle price on the labels. The reds we weren't too keen on, (maybe we were missing something) but the whites, bubbles and roses in the cooler by the soy sauce are worth consideration.
-Just a suggestion, but perhaps the "chocolate togarashi" soft serve could be made with the chocolate soft serve mix? When we had chocolate mix several moths ago, I tried to suggest the flavor by dusting the ice cream with the togarashi. The current mix is spicier than anything on our menu not counting the thai chili, and unless drenched in the chocolate syrup, doesn't have the chocolate flavor at all. We could mix a slight amount into the chocolate mix and do a dusting for presentation and to put the spice up front rather than something that builds in the aftertaste. Customers could even shake on a bit more as they eat if they prefer.
-Dan and I could not find the key for the paper towel dispenser for the bathroom. I'm not sure if Junko stocked them although they seemed full earlier in the dinner service. Perhaps she hid it?
86'd items/ need more:
LY Lunch Sales: 1270
Projected Sales : 1776
TY Lunch Sales: 1398
+/- : over LY by 10% and short of PS by $378
Lunch Covers: 87
Avg PPA: 17.92
LY Dinner Sales: 4270
Projected Sales : 4830
TY Dinner Sales: 4653
+/- : over LY by 9% aqnd under PS by $177
Dinner Covers: 190
Avg PPA: 24.49
Previous Days Labor: 18%
Previous Days Comps: 4%
Controllable Comps: 2.13%
Weather: Warm, sunny partly cloudy
Special events?:
Who worked: Lunch: Mandy, Sayo, Alex, Johnny CL, Junko H, Taylor FR, John SA
Dinner: Kelly, Grace, Clair Ruthy, Camacho CL, Dan and John H, Taylor Sa and Hiroe FR
Flow of Business, Cuts and Ticket Times: Lunch was pretty slow. Barely filled up if at all. I cut Mandy at 1:05 and then Sayo at 1:30pm.
Dinner was steady but not very busy either. We filled up at about 7:30-7:45. We stayed on wait for about an hour. I cut John, Kelly and Grace at 8:45pm. I cut Clair at 9:15 and left Camacho and Ruthy on to close. No issue with ticket times.
Specials:
3 Staff members that stood out (why/how): Daniel has the absolute best looking botan ebi shells out of anyone in the kitchen. There was a table that ordered 5 and I'm fairly certain another table ordered themselves one simply because how good they looked. The problem is, his shells should be the standard and no one else even comes close. Sometimes during a busy dinner, a shell can go back to the kitchen and it never comes back. For $13 an hour, everyone's Botan should look like Daniels.
Any VIP's in? Scott Poe, Old John, Rachel and Leslie. Lots of industry folk.
Comps& Void Detail: 2 owner comp Salmon Kama from Take for the party room tonight.
-1 hamachi nigiri, 1 inari, 4 bday taiyakis at lunch,
-20% open discount for our food rep,
-5 or 6 SIN discounts including folks from Yellow Jacket, New Bohemia, Salt and Time, Whistler's, Weather Up, and the vegan trailer on North Loop.
-Employee Day off for Sa-Ten cook.
-Early in dinner a table found 2 hairs in their sunshine roll. Could have been Toshi's or Mr. Tran's. Considering Toshi wasn't making rolls and Mr. Trans cleanliness and methods are questionable I'll leave the deductions up to you. I comped both of their sunshine rolls to recovery.
-Had a customer slice his leg open on one of the metal chairs with arm rests. The chair is outside behind the dumpster, but outside the fence. He cut the backside of his leg high up on the calf. It looks like the welding wore out in front. It wasn't anything needing stitches or profusely bleeding, but I helped him with the first aid, open % comped their meal (20%) and gave them a $15 Kome Buck card as they were leaving. Ruthy said they were very understanding, somewhat regular, praised the food and left happy.
R&M needs:
-Rats chewed through the plastic storage bins to get to the sesame seeds. The rat was actually trapped inside the container because he could fit his gut through the whole he chewed after eating. Midori found it this morning, but it managed to escape. I don't know what to suggest for storage other than stainless steel.
-Petrocelli came out and inspected the A/C units, changed filters and did a bit of maintenance. I cut them a check and they emailed Leary the invoice. They mentioned some things about the condition of a particular until for the kitchen, that seems to be on the verge of complete breakdown.
-The breaker in the kitchen continued to prove problematic. Popping more consistently at night.
-Kaila came for a tasting today. Leary, I left the reds in the office. I wrote the bottle price on the labels. The reds we weren't too keen on, (maybe we were missing something) but the whites, bubbles and roses in the cooler by the soy sauce are worth consideration.
-Just a suggestion, but perhaps the "chocolate togarashi" soft serve could be made with the chocolate soft serve mix? When we had chocolate mix several moths ago, I tried to suggest the flavor by dusting the ice cream with the togarashi. The current mix is spicier than anything on our menu not counting the thai chili, and unless drenched in the chocolate syrup, doesn't have the chocolate flavor at all. We could mix a slight amount into the chocolate mix and do a dusting for presentation and to put the spice up front rather than something that builds in the aftertaste. Customers could even shake on a bit more as they eat if they prefer.
-Dan and I could not find the key for the paper towel dispenser for the bathroom. I'm not sure if Junko stocked them although they seemed full earlier in the dinner service. Perhaps she hid it?
86'd items/ need more:
Sunday, September 11, 2016
Sunday PM 9/11/15
Written By: Dusten
LY Dinner Sales: 4020
Projected Sales : 5745
TY Dinner Sales: 4944
+/- : 23% over LY and short PS by -$801
Dinner Covers: 176
Avg PPA: 28.09
Weather: warm and sunny. a few clouds
Special events?: 9/11 15th anniversary
Who worked: Ruthy, Mandy, Grace, Kelly, Camacho CL, John CKTL, Hiroe FR, Renee and Tori H
Flow of Business, Cuts and Ticket Times: Opened with a few tables. Things were steady but lots of roll orders. We had 5 sushi chefs but Ziggy isn't fast yet and Paul is brand new, so ticket times went up to 30 minutes more than a couple times. There was a couple of times Mr. Tran had nothing to do and he seemed to just be staring of into space. I wish there was a little more cooperation behind the bar in that respect. Certainly he had a few tickets a few minutes later, but no one should have nothing to do when we are totally full with more people waiting.
The wait cut off at 9pm. I cut Renee, Ruthy and Mandy then. I cut Kelly at 9:25pm. We had people walking in until about 9:45pm.
Specials: 13 carpaccio specials, 7 snow crab nigiri
3 Staff members that stood out (why/how):
-About 5 minutes before opening I noticed Kelly doing opening sidework in her street clothes. I reminded her if she is on the clock as a server she needs to be in uniform.
-Gabe was fairly slow and inattentive tonight. I found him studying the menu decided what he was going to eat for dinner (he always orders a lot) when tables needed to be bussed. I saw Renee bussing tables as we needed to be seating people faster than he would move. I'm not quite sure how to motivate him but I am trying.
-Renee claims that when she is serving she will become noticeably more personable. At the host stand she is perfectly capable of performing the job, but she isn't the most welcoming. Maybe it is because she is right next to Tori, one of our bubbliest staff members. I understand making tips being a great motivator for customer service, but I'd like to see that coming from all FOH members at all times.
Any VIP's in? Kindo-San, Yellow and Pink. A few other familiar faces.
Comps& Void Detail: bday taiyaki, 2 king salmon nigiri- double rang not made.
R&M needs: The "Employees Must Wash Hands" sign broke in the bathroom. I'll try to fix it tomorrow.
Grace got a piece of glass from the ipod stuck in her finger tonight. It would be a good idea to have that screen repaired and possibly a case for it.
86'd items/ need more: Salmon kama, Uni, Toro nigiri sashimi, a lot of alcohol- all ordered.
LY Dinner Sales: 4020
Projected Sales : 5745
TY Dinner Sales: 4944
+/- : 23% over LY and short PS by -$801
Dinner Covers: 176
Avg PPA: 28.09
Weather: warm and sunny. a few clouds
Special events?: 9/11 15th anniversary
Who worked: Ruthy, Mandy, Grace, Kelly, Camacho CL, John CKTL, Hiroe FR, Renee and Tori H
Flow of Business, Cuts and Ticket Times: Opened with a few tables. Things were steady but lots of roll orders. We had 5 sushi chefs but Ziggy isn't fast yet and Paul is brand new, so ticket times went up to 30 minutes more than a couple times. There was a couple of times Mr. Tran had nothing to do and he seemed to just be staring of into space. I wish there was a little more cooperation behind the bar in that respect. Certainly he had a few tickets a few minutes later, but no one should have nothing to do when we are totally full with more people waiting.
The wait cut off at 9pm. I cut Renee, Ruthy and Mandy then. I cut Kelly at 9:25pm. We had people walking in until about 9:45pm.
Specials: 13 carpaccio specials, 7 snow crab nigiri
3 Staff members that stood out (why/how):
-About 5 minutes before opening I noticed Kelly doing opening sidework in her street clothes. I reminded her if she is on the clock as a server she needs to be in uniform.
-Gabe was fairly slow and inattentive tonight. I found him studying the menu decided what he was going to eat for dinner (he always orders a lot) when tables needed to be bussed. I saw Renee bussing tables as we needed to be seating people faster than he would move. I'm not quite sure how to motivate him but I am trying.
-Renee claims that when she is serving she will become noticeably more personable. At the host stand she is perfectly capable of performing the job, but she isn't the most welcoming. Maybe it is because she is right next to Tori, one of our bubbliest staff members. I understand making tips being a great motivator for customer service, but I'd like to see that coming from all FOH members at all times.
Any VIP's in? Kindo-San, Yellow and Pink. A few other familiar faces.
Comps& Void Detail: bday taiyaki, 2 king salmon nigiri- double rang not made.
R&M needs: The "Employees Must Wash Hands" sign broke in the bathroom. I'll try to fix it tomorrow.
Grace got a piece of glass from the ipod stuck in her finger tonight. It would be a good idea to have that screen repaired and possibly a case for it.
86'd items/ need more: Salmon kama, Uni, Toro nigiri sashimi, a lot of alcohol- all ordered.
Sunday AM Recap 9/11/16
Written By: Leary
LY Lunch Sales: 2357
Projected Sales : 2456 (+392)
TY Lunch Sales: 2749
+/- : +392, +17%
Lunch Covers: 161
Avg PPA: 17.07
Previous Days Labor: 13%
Previous Days Comps: 5%
Controllable Comps: 6.44%
Weather: Warm and Sunny
Special events?:
Who worked:
Mandy, Ruthy, Krystin, Sayo, Renee FR, Taylor SA, Micah
Flow of Business, Cuts and Ticket Times:
Another strange flow of business today. We never got one big pop just a lot of little rushes. We were mostly full from 1-2, and had a couple big-tops having to wait, but never really went on much of a wait. Everything went pretty smoothly, but it was hard for people to get into a rhythm with the odd flow of business. Lots of larger tables and families as usual for Sundays, and sales ended up being pretty good compared to last year.
Had one ticket get missed when the sushi bar was changing paper so a lady's sushi lunch took longer than normal. Her husband was half way done with the Ramen before it came out. I gave her half off, and she was very understanding/appreciative. No other issues.
Specials:
3 Staff members that stood out (why/how):
-Renee did a really good job food running today.
-Micah is pretty green at the host stand. Probably wont be scheduling him solo at the host stand for a bit.
Any VIP's in?
Comps& Void Detail:
Recovery half off sushi lunch
R&M needs:
86'd items/ need more:
LY Lunch Sales: 2357
Projected Sales : 2456 (+392)
TY Lunch Sales: 2749
+/- : +392, +17%
Lunch Covers: 161
Avg PPA: 17.07
Previous Days Labor: 13%
Previous Days Comps: 5%
Controllable Comps: 6.44%
Weather: Warm and Sunny
Special events?:
Who worked:
Mandy, Ruthy, Krystin, Sayo, Renee FR, Taylor SA, Micah
Flow of Business, Cuts and Ticket Times:
Another strange flow of business today. We never got one big pop just a lot of little rushes. We were mostly full from 1-2, and had a couple big-tops having to wait, but never really went on much of a wait. Everything went pretty smoothly, but it was hard for people to get into a rhythm with the odd flow of business. Lots of larger tables and families as usual for Sundays, and sales ended up being pretty good compared to last year.
Had one ticket get missed when the sushi bar was changing paper so a lady's sushi lunch took longer than normal. Her husband was half way done with the Ramen before it came out. I gave her half off, and she was very understanding/appreciative. No other issues.
Specials:
3 Staff members that stood out (why/how):
-Renee did a really good job food running today.
-Micah is pretty green at the host stand. Probably wont be scheduling him solo at the host stand for a bit.
Any VIP's in?
Comps& Void Detail:
Recovery half off sushi lunch
R&M needs:
86'd items/ need more:
Saturday Recap 9/10/16
Written By: Leary
LY Lunch Sales: 2255
Projected Sales : 3025 (-651)
TY Lunch Sales: 2374
+/- : +119, +5%
Lunch Covers: 130
Avg PPA: 18.25
LY Dinner Sales: 6442
Projected Sales : 7430(-784)
TY Dinner Sales: 6646
+/- : +204, +3%
Dinner Covers: 250
Avg PPA: 26.68
Definitely over-shot the sales goal for today, but despite the lower sales we're still 4% over last year
Previous Days Labor: 10%
Previous Days Comps: 2%
Controllable Comps: 9%
Weather: warm and sunny with a 2 min rainstorm in the morning
Special events?:
Who worked:
Lunch: Lindsey, Mandy, Sophia, Johnny Cl, John SA, Hiroe FR, Micah H
Dinner: Cindy, Grace, Ruthy, Krystin, Dusten Cl, John SA, Hiroe FR, Micah & Renee H, Kelly Cktl
Flow of Business, Cuts and Ticket Times:
The UT game definitely caused a weird flow of business today.
Lunch was mellow start like most Saturdays, but we got a pretty good pop at 1. Filled up quickly and hit a 30 minute, and then just died out by 2. Thought we might get another late pop, but only a few tables the last hour. The pop went smoothly. Ticket times were solid, and no issues.
Had an early pop tonight, and it seemed like we were going to have a normal busy Saturday night. Game started at 6, and we were on a 45 minute wait at 630. I thought the game might not affect business and then the wait just trailed off at 7. Went back on a small wait, but pretty much only 4-5 tables waiting the rest of the night. Had a few late UT fans come in after the game after 1030, but nothing crazy. We were full most of the night, but pretty chill Saturday all in all. Kitchen had a pretty easy night with couple of pops. Sushi bar stayed busy. Take jumped back there for the early pop, but they ran 3 on most of the night and did fine. No issues.
Had one Controllable Comp of 3 Aburi Aji. It was a left over from the sushi card not being wiped off all the way. The table told me Grace had read it back, but they all thought someone else at the table ordered. The no other Aji tickets were up so I gave it the table on the house and told them it was one of my favorite pieces and I wanted them to try it even if they didn't actually order it. They loved them and were very happy with the rest of their meal as well.
Specials:
Sake-Toro & Hama-Toro Carpaccio- 24 (sold out)
Snow Crab- 12
3 Staff members that stood out (why/how):
Any VIP's in?
-Asazu Family
-Roger, Fumi, & Eek (sp?)
-Elizabeth
-John
Comps& Void Detail:
Owner comps for VIPs mentioned above
Emp day off for Elizabeth
Server misring 3 aburi Aji
R&M needs:
86'd items/ need more:
LY Lunch Sales: 2255
Projected Sales : 3025 (-651)
TY Lunch Sales: 2374
+/- : +119, +5%
Lunch Covers: 130
Avg PPA: 18.25
LY Dinner Sales: 6442
Projected Sales : 7430(-784)
TY Dinner Sales: 6646
+/- : +204, +3%
Dinner Covers: 250
Avg PPA: 26.68
Definitely over-shot the sales goal for today, but despite the lower sales we're still 4% over last year
Previous Days Labor: 10%
Previous Days Comps: 2%
Controllable Comps: 9%
Weather: warm and sunny with a 2 min rainstorm in the morning
Special events?:
Who worked:
Lunch: Lindsey, Mandy, Sophia, Johnny Cl, John SA, Hiroe FR, Micah H
Dinner: Cindy, Grace, Ruthy, Krystin, Dusten Cl, John SA, Hiroe FR, Micah & Renee H, Kelly Cktl
Flow of Business, Cuts and Ticket Times:
The UT game definitely caused a weird flow of business today.
Lunch was mellow start like most Saturdays, but we got a pretty good pop at 1. Filled up quickly and hit a 30 minute, and then just died out by 2. Thought we might get another late pop, but only a few tables the last hour. The pop went smoothly. Ticket times were solid, and no issues.
Had an early pop tonight, and it seemed like we were going to have a normal busy Saturday night. Game started at 6, and we were on a 45 minute wait at 630. I thought the game might not affect business and then the wait just trailed off at 7. Went back on a small wait, but pretty much only 4-5 tables waiting the rest of the night. Had a few late UT fans come in after the game after 1030, but nothing crazy. We were full most of the night, but pretty chill Saturday all in all. Kitchen had a pretty easy night with couple of pops. Sushi bar stayed busy. Take jumped back there for the early pop, but they ran 3 on most of the night and did fine. No issues.
Had one Controllable Comp of 3 Aburi Aji. It was a left over from the sushi card not being wiped off all the way. The table told me Grace had read it back, but they all thought someone else at the table ordered. The no other Aji tickets were up so I gave it the table on the house and told them it was one of my favorite pieces and I wanted them to try it even if they didn't actually order it. They loved them and were very happy with the rest of their meal as well.
Specials:
Sake-Toro & Hama-Toro Carpaccio- 24 (sold out)
Snow Crab- 12
3 Staff members that stood out (why/how):
Any VIP's in?
-Asazu Family
-Roger, Fumi, & Eek (sp?)
-Elizabeth
-John
Comps& Void Detail:
Owner comps for VIPs mentioned above
Emp day off for Elizabeth
Server misring 3 aburi Aji
R&M needs:
86'd items/ need more:
Saturday, September 10, 2016
Friday AM Recap 9/9/16
Written By: Leary
LY Lunch Sales: $2149
Projected Sales : $22899 (-$83)
TY Lunch Sales: $2206
+/- : +$57, +3%
Lunch Covers: 136
Avg PPA: 16.22
LY Dinner Sales: $6618
Projected Sales : $7122 (+$30)
TY Dinner Sales: $7152
+/- : +$534, +8%
Dinner Covers: 256
Avg PPA: $27.94
Previous Days Labor: 18%
Previous Days Comps: 5%
Controllable Comps: 0%
Weather: Really hot and sunny
Special events?:
Who worked:
Ruthy, Kelly, Alex, Mandy Cl, Taylor FR, Dan SA, Toshi
Lindsey, Jason, johnny, Krystin, Dusten Cl, John & Dan H, Taylor FR, Gabe SA, Renee Cktl
Flow of Business, Cuts and Ticket Times:
Lunch: It was solid lunch. We filled up pretty quickly, and were on a small wait by 1215. The wait hit 25 minutes max, but we stayed pretty steady until the last 15 minutes. Ticket times were solid, and no customer issues.
Dinner: It was steady and busy, but the wait time was smaller than usually for a Friday. Averaged 30-40 minutes. Pretty calm controlled flow of tables for the servers, but tables seemed to be turning pretty quickly which kept the kitchen and sushi bar busy. Sushi bar did a great job hustling out tickets despite the challenging flow of business. Kitchen was getting hit pretty hard at a couple of points. Scott was on top of Steve tonight, and was having him remake or fix things so tickets were taking a little long, but only 1 comp for a long ticket time. Also had an issue with tempura shrimp not being stretched properly. So Scott was having to stretch shrimp to order for awhile. Also had a ton of onigiris ordered so they had to prep them during the shift as well. We did slow down a little early for a Friday, and came off the wait around 930. Stayed full and had a couple of tables wait here or there, but thinned out by 1030. Cut cocktail and first host at 930, and 2 on at 1030.
Had a few snags, but nothing major. Had a lady want chicken teriyaki, and Lindsey tried to guide her towards getting yakitori, but the lady insisted on kara-age instead. When she it came out she said she'd prefer the Tori-teba. She was older and with her family so we obliged. had kome fries take 30 minutes. The table had ordered them last, and then changed their mind and asked for the check as they came out. That was about it. Pretty smooth night for the most part.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
-Emp Day Off
-Guest changed mind on Chk Kara-Age
-Owner comp from Take for B1 and A7
-3 Bday Comps
-Customer Kome bucks
-Emp Kome Bucks
-Emp Day off for Dan
-Kitchen Error for 30 minute Kome Fries
R&M needs:
Electrical short in the light switch by the dish area. Andy will be out on Monday. Wrapped it with electrical tape in the meantime.
86'd items/ need more:
LY Lunch Sales: $2149
Projected Sales : $22899 (-$83)
TY Lunch Sales: $2206
+/- : +$57, +3%
Lunch Covers: 136
Avg PPA: 16.22
LY Dinner Sales: $6618
Projected Sales : $7122 (+$30)
TY Dinner Sales: $7152
+/- : +$534, +8%
Dinner Covers: 256
Avg PPA: $27.94
Previous Days Labor: 18%
Previous Days Comps: 5%
Controllable Comps: 0%
Weather: Really hot and sunny
Special events?:
Who worked:
Ruthy, Kelly, Alex, Mandy Cl, Taylor FR, Dan SA, Toshi
Lindsey, Jason, johnny, Krystin, Dusten Cl, John & Dan H, Taylor FR, Gabe SA, Renee Cktl
Flow of Business, Cuts and Ticket Times:
Lunch: It was solid lunch. We filled up pretty quickly, and were on a small wait by 1215. The wait hit 25 minutes max, but we stayed pretty steady until the last 15 minutes. Ticket times were solid, and no customer issues.
Dinner: It was steady and busy, but the wait time was smaller than usually for a Friday. Averaged 30-40 minutes. Pretty calm controlled flow of tables for the servers, but tables seemed to be turning pretty quickly which kept the kitchen and sushi bar busy. Sushi bar did a great job hustling out tickets despite the challenging flow of business. Kitchen was getting hit pretty hard at a couple of points. Scott was on top of Steve tonight, and was having him remake or fix things so tickets were taking a little long, but only 1 comp for a long ticket time. Also had an issue with tempura shrimp not being stretched properly. So Scott was having to stretch shrimp to order for awhile. Also had a ton of onigiris ordered so they had to prep them during the shift as well. We did slow down a little early for a Friday, and came off the wait around 930. Stayed full and had a couple of tables wait here or there, but thinned out by 1030. Cut cocktail and first host at 930, and 2 on at 1030.
Had a few snags, but nothing major. Had a lady want chicken teriyaki, and Lindsey tried to guide her towards getting yakitori, but the lady insisted on kara-age instead. When she it came out she said she'd prefer the Tori-teba. She was older and with her family so we obliged. had kome fries take 30 minutes. The table had ordered them last, and then changed their mind and asked for the check as they came out. That was about it. Pretty smooth night for the most part.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
-Emp Day Off
-Guest changed mind on Chk Kara-Age
-Owner comp from Take for B1 and A7
-3 Bday Comps
-Customer Kome bucks
-Emp Kome Bucks
-Emp Day off for Dan
-Kitchen Error for 30 minute Kome Fries
R&M needs:
Electrical short in the light switch by the dish area. Andy will be out on Monday. Wrapped it with electrical tape in the meantime.
86'd items/ need more:
Friday, September 9, 2016
Thursday PM Recap 9/8/16
Written By: Leary
LY Lunch Sales: $1825
Projected Sales : $1985 (-$259)
TY Lunch Sales: $1726
+/- : -$99, -5%
Lunch Covers: 99
Avg PPA: $17.43
LY Dinner Sales: $3936
Projected Sales : $4760 (+$1160)
TY Dinner Sales: $5920
+/- : +$1984, +50%
Dinner Covers: 215
Avg PPA: $27.53
Previous Days Labor: 21%
Previous Days Comps: 6%
Controllable Comps: 3.4%
Weather: Hot and sunny
Special events?:
Who worked:
Lunch: Lindsey, Alex, Kelly, Johnny Cl, John SA, Taylor FR, Tori H
Dinner: Ruthy, Sayo, Mandy, Sophia, Dusten Cl, Gabe SA, Renee FR, Dan & John H, Lindsey training Tori Cktl
Flow of Business, Cuts and Ticket Times:
Lunch had one pop around 1230, and not much else. Had a couple wait for a few minutes, but never went on a wait. Started thinning out by 115, and went 2 on 120. Had a few more tables come in, but not much of a late pop. Ticket times were good. Had 1 customer issue with a catering order never getting to Andrew, and when the customer called to check on it I had to tell him we couldn't do it. The guy was pretty understanding, and turned out to be an ex-GM of a restaurant. I will be giving him a gift card as an apology for the mix up. Language will also be changed on the website to avoid this from happening in the future.
Dinner was busy from the beginning. Had a good early pop, and was pretty close to by 6. Hit a 45 minute wait by 645, and stayed on a 30-40 min wait until 915. Not a lot of late tables, but stayed pretty full until close. Cut the host and cocktails at 915, and 2 on at 930. Everything went pretty smoothly. Ticket times were solid, and no controllable comps for the night. Lots of teamwork to help make a pretty smooth shift.
Specials:
Tsubugai-3
Snow Crab-10
Carpaccio Spec- 12
3 Staff members that stood out (why/how):
Tori did a decent job absorbing knowledge on her train. She is pretty scared of using a tray, but learned how to make drinks, and did some sake tastings at the end of the shift.
Any VIP's in?
Rachel & Carlos
Ana & Dan
Comps& Void Detail:
-Several Kome Bucks
-Training Meal for Tori & Lindsey
R&M needs:
86'd items/ need more:
LY Lunch Sales: $1825
Projected Sales : $1985 (-$259)
TY Lunch Sales: $1726
+/- : -$99, -5%
Lunch Covers: 99
Avg PPA: $17.43
LY Dinner Sales: $3936
Projected Sales : $4760 (+$1160)
TY Dinner Sales: $5920
+/- : +$1984, +50%
Dinner Covers: 215
Avg PPA: $27.53
Previous Days Labor: 21%
Previous Days Comps: 6%
Controllable Comps: 3.4%
Weather: Hot and sunny
Special events?:
Who worked:
Lunch: Lindsey, Alex, Kelly, Johnny Cl, John SA, Taylor FR, Tori H
Dinner: Ruthy, Sayo, Mandy, Sophia, Dusten Cl, Gabe SA, Renee FR, Dan & John H, Lindsey training Tori Cktl
Flow of Business, Cuts and Ticket Times:
Lunch had one pop around 1230, and not much else. Had a couple wait for a few minutes, but never went on a wait. Started thinning out by 115, and went 2 on 120. Had a few more tables come in, but not much of a late pop. Ticket times were good. Had 1 customer issue with a catering order never getting to Andrew, and when the customer called to check on it I had to tell him we couldn't do it. The guy was pretty understanding, and turned out to be an ex-GM of a restaurant. I will be giving him a gift card as an apology for the mix up. Language will also be changed on the website to avoid this from happening in the future.
Dinner was busy from the beginning. Had a good early pop, and was pretty close to by 6. Hit a 45 minute wait by 645, and stayed on a 30-40 min wait until 915. Not a lot of late tables, but stayed pretty full until close. Cut the host and cocktails at 915, and 2 on at 930. Everything went pretty smoothly. Ticket times were solid, and no controllable comps for the night. Lots of teamwork to help make a pretty smooth shift.
Specials:
Tsubugai-3
Snow Crab-10
Carpaccio Spec- 12
3 Staff members that stood out (why/how):
Tori did a decent job absorbing knowledge on her train. She is pretty scared of using a tray, but learned how to make drinks, and did some sake tastings at the end of the shift.
Any VIP's in?
Rachel & Carlos
Ana & Dan
Comps& Void Detail:
-Several Kome Bucks
-Training Meal for Tori & Lindsey
R&M needs:
86'd items/ need more:
Wednesday, September 7, 2016
Wednesday 9/7/16
Written By: Samara
LY Lunch Sales: $1243
Projected Sales : $1522
TY Lunch Sales: $1435
+/- : +15% over LY & -$87 from PS
Lunch Covers: 84
Avg PPA: $17.08
LY Dinner Sales: $4420
Projected Sales : $4678
TY Dinner Sales: $4656
+/- : +5% over LY & -$22 under PS
Dinner Covers: 161
Avg PPA: $28.92
Previous Days Labor: 24% (this seems high; can we go over the employee clock out report?)
Previous Days Comps: 6%
Controllable Comps: 0%!
Weather: 90's and sunny during the day, 80's at night
Special events?:
Who worked: LUNCH- Sophia, Lindsey, Alex, Johnny (CL), Dan (H), Hiroe (FR), John (SA)
DINNER- Camacho, Grace, Sayo, Krystin, Sophia (CL), John & Tori (H), Gabe (SA), Taylor (FR)
Flow of Business, Cuts and Ticket Times: Had some issues with kitchen throughout the day. First ticket for lunch was two Katsu Don that took 15 minutes. I've noticed this at both sushi bar and kitchen during lunch that the stations are not fully set up and this might be why it's happening. During dinner an age dashi tofu and veggie tempura were sent back because the batter was undercooked. Both were comped, the age dashi tofu was refired and the couple with the veggie temp were too full for a replacement dish.
Lunch was slow to fill up. I cut Sophia at 12:45, Lindsey at 1:30, and Alex at 1:40.
Dinner started off equally as painfully slow as last night. By 7pm, I cut Camacho. It started to fill up after that but it was something 4 servers could handle. On a wait around 8pm, which quickly dropped off again by 9pm.
6pm reso were about 30 minutes late and very slow eaters. By 7:45, Sayo had dropped the check and they were paid out but were still picking at their food. Matt showed up at 8pm with his family. They were very nice when I told them that the next reservation had arrived (they were also told by the hosts when seated) and they left shortly after.
Cut John at 8:30pm, Grace at 9pm, Sayo at 9:30, and Krystin at 9:45.
Specials: 14 Sake Toro Carpaccio
3 Staff members that stood out (why/how): Jason Camacho won the specials contest tonight. He gave away his prize to Tori, which I comped under employee Kome bucks.
It's not that Gabe is slow, he just has an issue with prioritizing. He circled the floor a few times and kept missing a couple tables that had gotten up. The hosts picked up the slack for him but they seemed somewhat annoyed. I witness S12 ask him for more water and he walked away to bus tables, so I jumped in and got them water. It took him nearly 5 minutes before he grabbed a pitcher to head their way. I asked him to work on his sense of urgency and scanning the floor better. I also asked him to work with the hosts on communicating priorities as they happen . He made a huge improvement as the night went on.
Should probably go over reservation time slots for all FOH, not just hosts. Although I think hosts need a test again soon. Overheard a few people in the last week give incorrect information to guests over the phone.
Any VIP's in? Abel, Naoto, Matt & fam, Chill
Comps& Void Detail:
-Recovery Kappa Maki
-Kitchen Error Age Dashi Tofu. Undercooked batter
-Kitchen Error Veggie Tempura. Undercooked batter
-Kome Bucks from Dan, Tori, and Sophia
-Employee Day Off for Naoto, Abel, Matt, and Pauline
-$16 open $ for a gift card Kome buck
R&M needs:
86'd items/ need more: Printer Ribbon, TX Sake
LY Lunch Sales: $1243
Projected Sales : $1522
TY Lunch Sales: $1435
+/- : +15% over LY & -$87 from PS
Lunch Covers: 84
Avg PPA: $17.08
LY Dinner Sales: $4420
Projected Sales : $4678
TY Dinner Sales: $4656
+/- : +5% over LY & -$22 under PS
Dinner Covers: 161
Avg PPA: $28.92
Previous Days Labor: 24% (this seems high; can we go over the employee clock out report?)
Previous Days Comps: 6%
Controllable Comps: 0%!
Weather: 90's and sunny during the day, 80's at night
Special events?:
Who worked: LUNCH- Sophia, Lindsey, Alex, Johnny (CL), Dan (H), Hiroe (FR), John (SA)
DINNER- Camacho, Grace, Sayo, Krystin, Sophia (CL), John & Tori (H), Gabe (SA), Taylor (FR)
Flow of Business, Cuts and Ticket Times: Had some issues with kitchen throughout the day. First ticket for lunch was two Katsu Don that took 15 minutes. I've noticed this at both sushi bar and kitchen during lunch that the stations are not fully set up and this might be why it's happening. During dinner an age dashi tofu and veggie tempura were sent back because the batter was undercooked. Both were comped, the age dashi tofu was refired and the couple with the veggie temp were too full for a replacement dish.
Lunch was slow to fill up. I cut Sophia at 12:45, Lindsey at 1:30, and Alex at 1:40.
Dinner started off equally as painfully slow as last night. By 7pm, I cut Camacho. It started to fill up after that but it was something 4 servers could handle. On a wait around 8pm, which quickly dropped off again by 9pm.
6pm reso were about 30 minutes late and very slow eaters. By 7:45, Sayo had dropped the check and they were paid out but were still picking at their food. Matt showed up at 8pm with his family. They were very nice when I told them that the next reservation had arrived (they were also told by the hosts when seated) and they left shortly after.
Cut John at 8:30pm, Grace at 9pm, Sayo at 9:30, and Krystin at 9:45.
Specials: 14 Sake Toro Carpaccio
3 Staff members that stood out (why/how): Jason Camacho won the specials contest tonight. He gave away his prize to Tori, which I comped under employee Kome bucks.
It's not that Gabe is slow, he just has an issue with prioritizing. He circled the floor a few times and kept missing a couple tables that had gotten up. The hosts picked up the slack for him but they seemed somewhat annoyed. I witness S12 ask him for more water and he walked away to bus tables, so I jumped in and got them water. It took him nearly 5 minutes before he grabbed a pitcher to head their way. I asked him to work on his sense of urgency and scanning the floor better. I also asked him to work with the hosts on communicating priorities as they happen . He made a huge improvement as the night went on.
Should probably go over reservation time slots for all FOH, not just hosts. Although I think hosts need a test again soon. Overheard a few people in the last week give incorrect information to guests over the phone.
Any VIP's in? Abel, Naoto, Matt & fam, Chill
Comps& Void Detail:
-Recovery Kappa Maki
-Kitchen Error Age Dashi Tofu. Undercooked batter
-Kitchen Error Veggie Tempura. Undercooked batter
-Kome Bucks from Dan, Tori, and Sophia
-Employee Day Off for Naoto, Abel, Matt, and Pauline
-$16 open $ for a gift card Kome buck
R&M needs:
86'd items/ need more: Printer Ribbon, TX Sake
Tuesday, September 6, 2016
Tuesday 9/6/16
Written By: Samara
LY Lunch Sales: $1507
Projected Sales : $1620
TY Lunch Sales: $1509
+/- : -0% from LY & -$111 under PS
Lunch Covers: 89
Avg PPA: $16.96
LY Dinner Sales: $3662
Projected Sales : $4025
TY Dinner Sales: $3588
+/- : -2% under LY & -$437 under PS
Dinner Covers:152
Avg PPA: $23.61
Previous Days Labor: 12%
Previous Days Comps: 3%
Controllable Comps: 5.12%
Weather: 90's during the day, drizzling on and off, 80's at night
Special events?:Post Labor Day
Who worked: LUNCH- Lindsey, Krystin, Alex, Johnny (CL), Renee (FR), John (H), Taylor (SA)
DINNER- Lindsey, Krystin, Grace, Sayo, Clair (CL), John & Gabe (H), Dan (SA), Hiroe (FR)
Flow of Business, Cuts and Ticket Times: Both lunch and dinner were incredibly slow. Never on a wait. At dinner, I cut Lindsey and John at 8:30pm, Krystin at 9pm, Grace at 9:30, and Sayo at 9:40. No long ticket times or customer issue.
Specials: Tsubugai, Snow Crab
3 Staff members that stood out (why/how): Krystin aka most helpful server did a great job today. I did a contest for servers and she came out on top. I bought her dinner.
Dan stopped by after his shift and apologize for his direct words in his hot schedules message to me, regarding host wages.
Any VIP's in? Glazer's manager Joseph, Nathan, Lindsey Creel, Buddy Quaid
Comps& Void Detail: -owner comp for B1, I sent 4 pieces of nigiri to Joseph from Glazers, and 3 pieces to regulars Lindsey Creel and Nathan
R&M needs: The patio lights were flickering for a bit but came back on. Didn't have an issue after that.
86'd items/ need more:
LY Lunch Sales: $1507
Projected Sales : $1620
TY Lunch Sales: $1509
+/- : -0% from LY & -$111 under PS
Lunch Covers: 89
Avg PPA: $16.96
LY Dinner Sales: $3662
Projected Sales : $4025
TY Dinner Sales: $3588
+/- : -2% under LY & -$437 under PS
Dinner Covers:152
Avg PPA: $23.61
Previous Days Labor: 12%
Previous Days Comps: 3%
Controllable Comps: 5.12%
Weather: 90's during the day, drizzling on and off, 80's at night
Special events?:Post Labor Day
Who worked: LUNCH- Lindsey, Krystin, Alex, Johnny (CL), Renee (FR), John (H), Taylor (SA)
DINNER- Lindsey, Krystin, Grace, Sayo, Clair (CL), John & Gabe (H), Dan (SA), Hiroe (FR)
Flow of Business, Cuts and Ticket Times: Both lunch and dinner were incredibly slow. Never on a wait. At dinner, I cut Lindsey and John at 8:30pm, Krystin at 9pm, Grace at 9:30, and Sayo at 9:40. No long ticket times or customer issue.
Specials: Tsubugai, Snow Crab
3 Staff members that stood out (why/how): Krystin aka most helpful server did a great job today. I did a contest for servers and she came out on top. I bought her dinner.
Dan stopped by after his shift and apologize for his direct words in his hot schedules message to me, regarding host wages.
Any VIP's in? Glazer's manager Joseph, Nathan, Lindsey Creel, Buddy Quaid
Comps& Void Detail: -owner comp for B1, I sent 4 pieces of nigiri to Joseph from Glazers, and 3 pieces to regulars Lindsey Creel and Nathan
R&M needs: The patio lights were flickering for a bit but came back on. Didn't have an issue after that.
86'd items/ need more:
Monday, September 5, 2016
Monday 9/5/16 PM (Labor Day)
Written By: Dusten
LY Dinner Sales: 5291
Projected Sales : 5365
TY Dinner Sales: 6490
+/- :23% over LY and $1125 over PS
Dinner Covers:233
Avg PPA: 27.85
Weather: muggy warmth
Special events?: Labor Day
Who worked: Krystin, Ruthy, Cindy, Clair, Camacho CL, Hiroe FR, Dan and Gabe H, Grace CKTL
Flow of Business, Cuts and Ticket Times: Started off strong, filling up at least half way upon opening. We were on a considerable wait by 6:15pm. Kitchen had a rough start with no expo on a holiday, Herminio not showing up, a couple things not being prepped (gyoza) and the breaker tripping and keeping the rice cooker off. Daniel didn't notice the rice cooker until after we'd opened and we were 86'd steamed rice for about 30 minutes. Luckily we didn't have too many Kome-sets or side rice bowls ordered. Leary stepped in and washed dishes while Pauline prepped gyoza. Scott came in at about 7:15 and did prep so Leary and Pauline could go back to their primary duties. The rsh died off briefly and everyone got their bearings and things went a lot smoother. We went back on a wait again, this time from about 7:45 to 9:15. We were pretty full at 9pm with only a couple people waiting, so I cut Gabe, Krystin and Cindy. I cut Ruthy at 9:30pm and let Clair and Camacho shut it down.
Specials:16 carpaccios, 17 snow crab, 13 tsubugai
3 Staff members that stood out (why/how): Pauline pulled double duty washing dishes and prepping items until Scott arrived. She doesn't even flinch when brought an insurmountable work load. She just got to work. Take bought her a been and gave her a $15 Kome bucks card.
-Krystin was equally invaluable to both FOH and BOH. She immediately fills whatever void she sees. She helped Leary wash dishes, bring them up, watered and bussed all over the floor. she does this every day and I really wished we had 5 more of her.
-Steve had a tough shift. A couple tempura items hit 30+ minutes. His station looked like a tempura batter bomb exploded.
Any VIP's in? Old John at opening. Some regulars.
Comps& Void Detail:I let one kome buck card come through. I know they're expired, but I figure the first week after the deadline isn't the worst.
4 or 5 SIN discounts.
Sashimi sampler owner comp from Take to Moto.
Kome-salad misring.
Recovery for 35 minute tempura moriawase, and a canceled 30 minute moriawase. The latter table had finished all of their food and was ready to leave before it was ever plated.
We ran out of hama-toro so there were several nigiri voids as well as carpaccio special voids at the last few minutes of service.
R&M needs:Kitchen needs to be mindful of where the rice cooker, rice warmer and miso soup are all plugged in. Take already mentioned this in a reply to the AM blog.
86'd items/ need more:Trash bags
LY Dinner Sales: 5291
Projected Sales : 5365
TY Dinner Sales: 6490
+/- :23% over LY and $1125 over PS
Dinner Covers:233
Avg PPA: 27.85
Weather: muggy warmth
Special events?: Labor Day
Who worked: Krystin, Ruthy, Cindy, Clair, Camacho CL, Hiroe FR, Dan and Gabe H, Grace CKTL
Flow of Business, Cuts and Ticket Times: Started off strong, filling up at least half way upon opening. We were on a considerable wait by 6:15pm. Kitchen had a rough start with no expo on a holiday, Herminio not showing up, a couple things not being prepped (gyoza) and the breaker tripping and keeping the rice cooker off. Daniel didn't notice the rice cooker until after we'd opened and we were 86'd steamed rice for about 30 minutes. Luckily we didn't have too many Kome-sets or side rice bowls ordered. Leary stepped in and washed dishes while Pauline prepped gyoza. Scott came in at about 7:15 and did prep so Leary and Pauline could go back to their primary duties. The rsh died off briefly and everyone got their bearings and things went a lot smoother. We went back on a wait again, this time from about 7:45 to 9:15. We were pretty full at 9pm with only a couple people waiting, so I cut Gabe, Krystin and Cindy. I cut Ruthy at 9:30pm and let Clair and Camacho shut it down.
Specials:16 carpaccios, 17 snow crab, 13 tsubugai
3 Staff members that stood out (why/how): Pauline pulled double duty washing dishes and prepping items until Scott arrived. She doesn't even flinch when brought an insurmountable work load. She just got to work. Take bought her a been and gave her a $15 Kome bucks card.
-Krystin was equally invaluable to both FOH and BOH. She immediately fills whatever void she sees. She helped Leary wash dishes, bring them up, watered and bussed all over the floor. she does this every day and I really wished we had 5 more of her.
-Steve had a tough shift. A couple tempura items hit 30+ minutes. His station looked like a tempura batter bomb exploded.
Any VIP's in? Old John at opening. Some regulars.
Comps& Void Detail:I let one kome buck card come through. I know they're expired, but I figure the first week after the deadline isn't the worst.
4 or 5 SIN discounts.
Sashimi sampler owner comp from Take to Moto.
Kome-salad misring.
Recovery for 35 minute tempura moriawase, and a canceled 30 minute moriawase. The latter table had finished all of their food and was ready to leave before it was ever plated.
We ran out of hama-toro so there were several nigiri voids as well as carpaccio special voids at the last few minutes of service.
R&M needs:Kitchen needs to be mindful of where the rice cooker, rice warmer and miso soup are all plugged in. Take already mentioned this in a reply to the AM blog.
86'd items/ need more:Trash bags
Monday AM Recap 9/5/16 (Labor Day)
Written By: Leary
LY Lunch Sales: $3284
Projected Sales : $2875 (-$372)
TY Lunch Sales: $2503
+/- : -$781, -24%
Lunch Covers: 144
Avg PPA: $17.38
Previous Days Labor: 16%
Previous Days Comps: 5%
Controllable Comps: 0%
Weather: Warm, cloudy, a few afternoon rain showers
Special events?: Labor Day
Who worked: Krystin, Alex, Sayo, Johnny Cl, Tori H, Taylor FR, Gabe SA
Flow of Business, Cuts and Ticket Times:
It was a busy late pop as expected, but it took a long time to hit. We were pretty slow until about 1 and then it hit all at once. I think people were getting a late start on the day after last night's UT game. Several folks sporting orange today. Seems like students were bringing their parents to Kome. We were on a 45 min wait by 120, and sat the last table on the wait at 2:05. Kitchen got hit pretty hard, but ticket times were decent. Sushi ticket times were solid. Had one issue with a customer sending back an Una-don. It had an unusually large amount of bones in it. Alex and I both agreed it was abnormal. We offered a new order, but the guest decided to go with a salmon box instead. No other issues.
Hoping for better sales today. Wish we would have gotten an earlier start with the rush. Looking at last years blog we hit a wait at noon, and sat the last table at 230.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
-Kayo, Kaya, & Maya
-Bartender from Cheer-ups (I forget his name)
Comps& Void Detail:
-Owner Comp for Kayo
-DNL Una-don
-SIN for Cheer-up Bartender
R&M needs:
-Large rice cooker is having problems keeping the rice warm. I guess it makes rice fine, but doesn't keep it warm. I guess it's been happening for a couple of days, but I hadn't read anything in the blog about it. Kayo, I was told we got that from Daruma. Does it have a warranty or should we buy a new one?
86'd items/ need more:
LY Lunch Sales: $3284
Projected Sales : $2875 (-$372)
TY Lunch Sales: $2503
+/- : -$781, -24%
Lunch Covers: 144
Avg PPA: $17.38
Previous Days Labor: 16%
Previous Days Comps: 5%
Controllable Comps: 0%
Weather: Warm, cloudy, a few afternoon rain showers
Special events?: Labor Day
Who worked: Krystin, Alex, Sayo, Johnny Cl, Tori H, Taylor FR, Gabe SA
Flow of Business, Cuts and Ticket Times:
It was a busy late pop as expected, but it took a long time to hit. We were pretty slow until about 1 and then it hit all at once. I think people were getting a late start on the day after last night's UT game. Several folks sporting orange today. Seems like students were bringing their parents to Kome. We were on a 45 min wait by 120, and sat the last table on the wait at 2:05. Kitchen got hit pretty hard, but ticket times were decent. Sushi ticket times were solid. Had one issue with a customer sending back an Una-don. It had an unusually large amount of bones in it. Alex and I both agreed it was abnormal. We offered a new order, but the guest decided to go with a salmon box instead. No other issues.
Hoping for better sales today. Wish we would have gotten an earlier start with the rush. Looking at last years blog we hit a wait at noon, and sat the last table at 230.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
-Kayo, Kaya, & Maya
-Bartender from Cheer-ups (I forget his name)
Comps& Void Detail:
-Owner Comp for Kayo
-DNL Una-don
-SIN for Cheer-up Bartender
R&M needs:
-Large rice cooker is having problems keeping the rice warm. I guess it makes rice fine, but doesn't keep it warm. I guess it's been happening for a couple of days, but I hadn't read anything in the blog about it. Kayo, I was told we got that from Daruma. Does it have a warranty or should we buy a new one?
86'd items/ need more:
Sunday, September 4, 2016
Sunday PM 9/4/16
Written By: Dusten
LY Dinner Sales: 6195
Projected Sales : 6200
TY Dinner Sales:5443
+/- :under PS by 757$, down from LY by 12%
Dinner Covers: 184
Avg PPA: 29.58
Weather: partly cloudy, warm high 80's to mid 90's
Special events?: Labor Day Weekend
Who worked: Ruthy, Krystin, Mandy, Grace, Clair CL, Hiroe FR, Gabe SA, Tori training Micah at Host and Renee as 2nd host/cocktail.
Flow of Business, Cuts and Ticket Times: Steady low-key evening. We got our pop around 7pm. Went on a short wait. Average of 5 tables on the list. Things tapered off at 8:40pm. I cut Ruthy, Krystin and Renee then. I cut Mandy at 9:30.
Specials:
1x tsubugai 0x snow crab
3 Staff members that stood out (why/how): Gabe didn't do a good portion of his closing sidework for his AM host shift again. He mentioned not getting checked out by Samara because he didn't want to interrupt Samara interviewing Sierra. I told him, checked out or not, he will be held responsible if he doesn't complete his sidework. I warned him next time there would be repercussions.
-Grace dealt with a difficult situation tonight. Her A4 ordered a few different sashimis, tako, salmon, and hamachi and hama-toro. She was careful to make sure they knew what they were getting with the sashimi vs the nigiri, and they corroborated this when I spoke with them. Ultimately they ordered too much expensive food and didn't want to be held financially responsible for it. They told me how great Grace had been and it wasn't her fault at all. I told them we couldn't resell it, and they agreed to pay. I had the sushi bar pack it up real nice and I even took them $10 Kome bucks to show we weren't "hard -hearted fish mongers." They thanked me and left Grace a zero tip. Sad, because they seemed to be having lots of fun taking pictures of all their food with their fancy camera with really obnoxious strobe flash.
-Clair got upset at the end of the night. She'd rang in a sashimi sampler for her dinner. She had her food and Gabe's rolls on hold and wasn't able to fire them until a few minutes after the deadline. Gabe's rolls were made, her sashimi was not. She was upset that Toshi did not tell her that he wasn't going to make her food. I told her she could also have checked with him to make sure it was okay to ring it in a little late. She understood and Ziggy was nice enough to make her a quick little something with eggs from the kitchen.
-Ruthy Sold 3 bottles on Snow Maiden and one Living Jewel tonight. Pretty cool!
Any VIP's in? The Yellowjacket Bartender with her twin. My friends Joseph and April.
Comps& Void Detail: 3 uni nigiri- 86'd
Korokke, Age Dashi, Tofu Steak, Unagi Maki- all my fault. Take sent a bitches brew roll to the table. I attempted to Owner Comp but it applied to the entire ticket and I couldn't figure out how to undo- It wouldn't let me erase the comp. Everything re-rang as No Make.
Owner Comp Bitches Brew
2 bday taiyaki
Clair's sashimi sampler
Training meal for Micah and Tori
R&M needs:Kitchen breaker is continuing to be problematic.
86'd items/ need more:Snow Maiden Bottles.
Uni
Parfait
4th Tap
Quail Egg
LY Dinner Sales: 6195
Projected Sales : 6200
TY Dinner Sales:5443
+/- :under PS by 757$, down from LY by 12%
Dinner Covers: 184
Avg PPA: 29.58
Weather: partly cloudy, warm high 80's to mid 90's
Special events?: Labor Day Weekend
Who worked: Ruthy, Krystin, Mandy, Grace, Clair CL, Hiroe FR, Gabe SA, Tori training Micah at Host and Renee as 2nd host/cocktail.
Flow of Business, Cuts and Ticket Times: Steady low-key evening. We got our pop around 7pm. Went on a short wait. Average of 5 tables on the list. Things tapered off at 8:40pm. I cut Ruthy, Krystin and Renee then. I cut Mandy at 9:30.
Specials:
1x tsubugai 0x snow crab
3 Staff members that stood out (why/how): Gabe didn't do a good portion of his closing sidework for his AM host shift again. He mentioned not getting checked out by Samara because he didn't want to interrupt Samara interviewing Sierra. I told him, checked out or not, he will be held responsible if he doesn't complete his sidework. I warned him next time there would be repercussions.
-Grace dealt with a difficult situation tonight. Her A4 ordered a few different sashimis, tako, salmon, and hamachi and hama-toro. She was careful to make sure they knew what they were getting with the sashimi vs the nigiri, and they corroborated this when I spoke with them. Ultimately they ordered too much expensive food and didn't want to be held financially responsible for it. They told me how great Grace had been and it wasn't her fault at all. I told them we couldn't resell it, and they agreed to pay. I had the sushi bar pack it up real nice and I even took them $10 Kome bucks to show we weren't "hard -hearted fish mongers." They thanked me and left Grace a zero tip. Sad, because they seemed to be having lots of fun taking pictures of all their food with their fancy camera with really obnoxious strobe flash.
-Clair got upset at the end of the night. She'd rang in a sashimi sampler for her dinner. She had her food and Gabe's rolls on hold and wasn't able to fire them until a few minutes after the deadline. Gabe's rolls were made, her sashimi was not. She was upset that Toshi did not tell her that he wasn't going to make her food. I told her she could also have checked with him to make sure it was okay to ring it in a little late. She understood and Ziggy was nice enough to make her a quick little something with eggs from the kitchen.
-Ruthy Sold 3 bottles on Snow Maiden and one Living Jewel tonight. Pretty cool!
Any VIP's in? The Yellowjacket Bartender with her twin. My friends Joseph and April.
Comps& Void Detail: 3 uni nigiri- 86'd
Korokke, Age Dashi, Tofu Steak, Unagi Maki- all my fault. Take sent a bitches brew roll to the table. I attempted to Owner Comp but it applied to the entire ticket and I couldn't figure out how to undo- It wouldn't let me erase the comp. Everything re-rang as No Make.
Owner Comp Bitches Brew
2 bday taiyaki
Clair's sashimi sampler
Training meal for Micah and Tori
R&M needs:Kitchen breaker is continuing to be problematic.
86'd items/ need more:Snow Maiden Bottles.
Uni
Parfait
4th Tap
Quail Egg
Sunday AM 9/3/16
Written By: Samara
LY Lunch Sales: $2280
Projected Sales : $2360
TY Lunch Sales: $2668
+/- : +17% over LY & +$308 over PS
Lunch Covers: 151
Avg PPA: $17.67
Previous Days Labor: 11%
Previous Days Comps: 3%
Controllable Comps: 4.67%
Weather: 90's and muggy
Special events?: Labor Day Weekend
Who worked: Ruthy, Krystin, Mandy, Camacho (CL), Gabe (H), Renee (FR), Taylor (SA)
Flow of Business, Cuts and Ticket Times: Unusual flow. Busy and on a wait by noon but only because all parties waiting for the entirety of the shift were larger in size: mostly 3,4, and 5 tops respectively. There were several 2-top tables open for long periods of time. No long ticket times or customer issue...just generally poor tippers. Cut Ruthy at 2pm and decided to go two on at 2:30 since we had been off the wait for some time.
Specials:
3 Staff members that stood out (why/how): I hired Dan's friend Sarah, as a P/T Host. She'll start training in two weeks.
Any VIP's in? Old John
Comps& Void Detail: Some misrings and voids
R&M needs:
86'd items/ need more: Air Freshners for the bathroom
LY Lunch Sales: $2280
Projected Sales : $2360
TY Lunch Sales: $2668
+/- : +17% over LY & +$308 over PS
Lunch Covers: 151
Avg PPA: $17.67
Previous Days Labor: 11%
Previous Days Comps: 3%
Controllable Comps: 4.67%
Weather: 90's and muggy
Special events?: Labor Day Weekend
Who worked: Ruthy, Krystin, Mandy, Camacho (CL), Gabe (H), Renee (FR), Taylor (SA)
Flow of Business, Cuts and Ticket Times: Unusual flow. Busy and on a wait by noon but only because all parties waiting for the entirety of the shift were larger in size: mostly 3,4, and 5 tops respectively. There were several 2-top tables open for long periods of time. No long ticket times or customer issue...just generally poor tippers. Cut Ruthy at 2pm and decided to go two on at 2:30 since we had been off the wait for some time.
Specials:
3 Staff members that stood out (why/how): I hired Dan's friend Sarah, as a P/T Host. She'll start training in two weeks.
Any VIP's in? Old John
Comps& Void Detail: Some misrings and voids
R&M needs:
86'd items/ need more: Air Freshners for the bathroom
Saturday Pm Recap 9/3/16
Written By: Leary
LY Dinner Sales: $7302
Projected Sales : $7693 (+$12)
TY Dinner Sales: $7705
+/- : +$403, +6%
Dinner Covers: 261
Avg PPA: $29.52
Weather: Hot & Humid
Special events?: Labor Day weekend
Who worked:
Krystin, Jason, Ruthy, Clair, Dusten Cl, John & Dan H, Gabe SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
A bit of a slow start tonight, but we filled up around 630. People just kept pouring in and we hit an 1.5 hour wait by 730. The pacing of tables being sat was slow because tables were lingering. Ticket times were good in the kitchen and sushi bar. There was one moment were the sushi bar did not have any tickets around 8 because they were knocking them out so quickly. 5 chefs makes a big difference. The biggest issue of the night was all the tables camping. No one was in a hurry to get up. Had several tables go over their quote time by 10-15 minutes. Most folks were understanding, but I brought some miso soups and seaweed salads out to a couple of tables to put smiles back on their faces. No other issues. Pretty smooth night all in all.
Specials:
Tsubugai- 4
Snow Crab- 2
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
-Owner comp for A7 from Take
R&M needs:
86'd items/ need more:
LY Dinner Sales: $7302
Projected Sales : $7693 (+$12)
TY Dinner Sales: $7705
+/- : +$403, +6%
Dinner Covers: 261
Avg PPA: $29.52
Weather: Hot & Humid
Special events?: Labor Day weekend
Who worked:
Krystin, Jason, Ruthy, Clair, Dusten Cl, John & Dan H, Gabe SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
A bit of a slow start tonight, but we filled up around 630. People just kept pouring in and we hit an 1.5 hour wait by 730. The pacing of tables being sat was slow because tables were lingering. Ticket times were good in the kitchen and sushi bar. There was one moment were the sushi bar did not have any tickets around 8 because they were knocking them out so quickly. 5 chefs makes a big difference. The biggest issue of the night was all the tables camping. No one was in a hurry to get up. Had several tables go over their quote time by 10-15 minutes. Most folks were understanding, but I brought some miso soups and seaweed salads out to a couple of tables to put smiles back on their faces. No other issues. Pretty smooth night all in all.
Specials:
Tsubugai- 4
Snow Crab- 2
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
-Owner comp for A7 from Take
R&M needs:
86'd items/ need more:
Saturday, September 3, 2016
Saturday AM 9/3/16
Written By: Samara
LY Lunch Sales: $3456
Projected Sales : $3100
TY Lunch Sales: $2968
+/- : -14% under LY & -$132 under PS
Lunch Covers: 163
Avg PPA: $18.21
Previous Days Labor: 19%
Previous Days Comps: 4%
Controllable Comps: 1.35%
Weather: high 80's
Special events?: Labor Day Weekend
Who worked: Mandy, Lindsey, Sayo, Johnny (CL), Dan (H), Taylor (FR), John (SA)
Flow of Business, Cuts and Ticket Times: Slow lunch for what was anticipated. Full but never on a wait. Only one customer issue: guy ordered Miso Ramen not realizing there is bamboo shoots. It's also not listen on the menu, so that needs an update. Other than that, smooth lunch. Cut Mandy and Lindsey at 2:30 when business died down. Had a few more tables walk in immediately after that but nothing Johnny and Sayo couldn't handle.
Specials:
3 Staff members that stood out (why/how): Both of my interviews were no call/no show.
Dan said he has a friend looking for a part time job as a host. I'm supposed to meet with her tomorrow.
Lindsey was in good spirits considering how difficult her week has been.
Any VIP's in? Old John
Comps& Void Detail:
-Some voids for misrings
-DNL Miso Ramen
-Owner comp for two pieces of nigiri for sushi bar regulars
R&M needs:
86'd items/ need more:
LY Lunch Sales: $3456
Projected Sales : $3100
TY Lunch Sales: $2968
+/- : -14% under LY & -$132 under PS
Lunch Covers: 163
Avg PPA: $18.21
Previous Days Labor: 19%
Previous Days Comps: 4%
Controllable Comps: 1.35%
Weather: high 80's
Special events?: Labor Day Weekend
Who worked: Mandy, Lindsey, Sayo, Johnny (CL), Dan (H), Taylor (FR), John (SA)
Flow of Business, Cuts and Ticket Times: Slow lunch for what was anticipated. Full but never on a wait. Only one customer issue: guy ordered Miso Ramen not realizing there is bamboo shoots. It's also not listen on the menu, so that needs an update. Other than that, smooth lunch. Cut Mandy and Lindsey at 2:30 when business died down. Had a few more tables walk in immediately after that but nothing Johnny and Sayo couldn't handle.
Specials:
3 Staff members that stood out (why/how): Both of my interviews were no call/no show.
Dan said he has a friend looking for a part time job as a host. I'm supposed to meet with her tomorrow.
Lindsey was in good spirits considering how difficult her week has been.
Any VIP's in? Old John
Comps& Void Detail:
-Some voids for misrings
-DNL Miso Ramen
-Owner comp for two pieces of nigiri for sushi bar regulars
R&M needs:
86'd items/ need more:
Friday PM 9/2/16
Written By: Samara
LY Dinner Sales: $7049
Projected Sales : $7162
TY Dinner Sales: $7189
+/- : +2% over LY & +$27 over PS
Dinner Covers: 235
Avg PPA: $28.34
Weather:
Special events?:
Who worked: Ruthy, Lindsey, Johnny, Sophia, Dusten (CL), John (H), Dan training Micah (H), Gabe (SA), Taylor (FR), Renee (CT)
Flow of Business, Cuts and Ticket Times: Smooth dinner service. No controllable comps! No long ticket times, lost tickets, or customer issue.
Specials:
3 Staff members that stood out (why/how): Dan did a very thorough job in training Micah. He took the time and care to go over the waitlist and policies. Early on, I had to refocus John's energy. He was somewhat domineering with the iPad and made it seem like he was the one training Micah...on one hand I love his enthusiasm, but it also seemed somewhat out of place. I asked John to do me a special job and answer the phone all night. He seemed more focused given a specific task.
Johnny got a haircut! WOW!
Any VIP's in? Dan & Liz, Susan & Jason, Michelle & Jordan
Comps& Void Detail:
-Employee Kome bucks from John & Renee
-Owner Comp from Take
-Training meal for Micah and Dan
R&M needs:
86'd items/ need more:
LY Dinner Sales: $7049
Projected Sales : $7162
TY Dinner Sales: $7189
+/- : +2% over LY & +$27 over PS
Dinner Covers: 235
Avg PPA: $28.34
Weather:
Special events?:
Who worked: Ruthy, Lindsey, Johnny, Sophia, Dusten (CL), John (H), Dan training Micah (H), Gabe (SA), Taylor (FR), Renee (CT)
Flow of Business, Cuts and Ticket Times: Smooth dinner service. No controllable comps! No long ticket times, lost tickets, or customer issue.
Specials:
3 Staff members that stood out (why/how): Dan did a very thorough job in training Micah. He took the time and care to go over the waitlist and policies. Early on, I had to refocus John's energy. He was somewhat domineering with the iPad and made it seem like he was the one training Micah...on one hand I love his enthusiasm, but it also seemed somewhat out of place. I asked John to do me a special job and answer the phone all night. He seemed more focused given a specific task.
Johnny got a haircut! WOW!
Any VIP's in? Dan & Liz, Susan & Jason, Michelle & Jordan
Comps& Void Detail:
-Employee Kome bucks from John & Renee
-Owner Comp from Take
-Training meal for Micah and Dan
R&M needs:
86'd items/ need more:
Friday AM Recap 9/2/16
Written By: Leary
LY Lunch Sales: $2037
Projected Sales : $2247 (-$4)
TY Lunch Sales: $2243
+/- : +$206, +10%
Lunch Covers: 125
Avg PPA: $18.35
Weather: Hot, humid, cloudy
Special events?:
Who worked:
Grace, Sayo, Alex, Clair Cl, Tori H, Gabe SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
It was a solid lunch today. Filled up a little slowly, but did hit a 15-20 minute wait by 1230. Stayed full until about 130, then started thinning out. Sushi Bar and Kitchen handle the pop well, and ticket times were solid. No customer issues.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
-Toshi & Family
-Kayo
-Vince
Comps& Void Detail:
-Owner Comp for Kayo
-FNF for Vince
-Cust Kome Bucks
-Employee Day Off for Toshi
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2037
Projected Sales : $2247 (-$4)
TY Lunch Sales: $2243
+/- : +$206, +10%
Lunch Covers: 125
Avg PPA: $18.35
Weather: Hot, humid, cloudy
Special events?:
Who worked:
Grace, Sayo, Alex, Clair Cl, Tori H, Gabe SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
It was a solid lunch today. Filled up a little slowly, but did hit a 15-20 minute wait by 1230. Stayed full until about 130, then started thinning out. Sushi Bar and Kitchen handle the pop well, and ticket times were solid. No customer issues.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
-Toshi & Family
-Kayo
-Vince
Comps& Void Detail:
-Owner Comp for Kayo
-FNF for Vince
-Cust Kome Bucks
-Employee Day Off for Toshi
R&M needs:
86'd items/ need more:
Friday, September 2, 2016
Thursday Recap 9/2/16
Written By: Leary
LY Lunch Sales: $2068
Projected Sales : $1950 (-$9)
TY Lunch Sales: $1941
+/- : -$127, -6%
Lunch Covers: 103
Avg PPA: $18.84
LY Dinner Sales: $5011
Projected Sales : $5125
TY Dinner Sales: $5526
+/- : +$515, +10%
Dinner Covers: 195
Avg PPA: $28.34
Previous Days Labor: 16%
Previous Days Comps: 5.19%
Controllable Comps: 7.31%
Weather: Hot, and partially cloudy
Special events?:
Who worked:
Lunch: Sayo, Lindsey, Alex, Johnny Cl, Tori H, Hiroe FR, John SA
Dinner: Sayo, Grace, Krystin, Sophia, Dusten Cl, John SA, Dan FR, Renee & Tori H, Ruthy Cktl
Flow of Business, Cuts and Ticket Times:
Health Inspector came today. We scored an 82. We'll discuss more at the Manager meeting tomorrow.
Lunch was odd. We never really filled up all the way, but we got a few pops that kept things busy. Kazu got hit with several specialty pieces that slowed things down at the end of lunch. We had a 30 minute sushi lunch, a 40 minute ticket with 2 nigiri pieces, and another 43 minute ticket with 4 pieces. The tables were nice enough about the wait, and luckily folks were eating other items so they had their nigiri for dessert. The restaurant was less than half full at the time so it was definitely a little awkward for the servers with the guests.
Had a customer send back a Chk Katsu because he said it was under cooked. Johnny had already dropped a replacement before ever letting me know. By the time I was informed the customer was boxing up his food and the check was being dropped. I went by to see if the second one was better, and he said yes, but he was in a hurry. He had been sat for only 23 minutes total, and when I asked the kitchen they said the first order was cooked, but slightly pink in the middle. I never saw it so I took their word on it. By the time I was back on the floor the guy was gone. I had a weird feeling about it, and let Johnny know he needed to get me involved sooner. Sure enough the guy wrote us shortly after leaving. I called him, and left a message. I will try to follow up with him tomorrow morning.
Dinner ended up being pretty busy. Slower start which was nice for the Sushi bar to be able to knock out the catering order. By 7 we filled up, and hit a steady 45 minute wait. Stayed full until a little after 9. I cut Sayo and Tori at 910, but closed 4 on. Everything ran pretty smoothly until the end of the night. Had a Gyoza never show up on table 20. There were 6 orders all at once, and 1 order got lost in the shuffle. Sent 1 out on the house and they were happy. Rolls got backed up at the end of the night. Had a lot of tickets hit 35-40 min, several hit 45 min. I ran out all the late rolls, and made my apologies. Most folks were understanding. Had 1 table wait 45 minutes for 4 rolls, and their last 2 rolls hit 52 min so I comped them. Sophia brought them some soft serve on the house as well. They went from extremely grumpy to leaving happy, and thanking me several times on the way out.
Specials:
Japanese Uni-2
Tsubugai- 5
Snow Crab- 2
Spicy BBQ- 3
Thai Style Salmon- 3
3 Staff members that stood out (why/how):
Any VIP's in?
-Jodi from Uchi
-Kaila
Comps& Void Detail:
-Recovery 2 Gyoza
-Recovery 2 Spooky rolls
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2068
Projected Sales : $1950 (-$9)
TY Lunch Sales: $1941
+/- : -$127, -6%
Lunch Covers: 103
Avg PPA: $18.84
LY Dinner Sales: $5011
Projected Sales : $5125
TY Dinner Sales: $5526
+/- : +$515, +10%
Dinner Covers: 195
Avg PPA: $28.34
Previous Days Labor: 16%
Previous Days Comps: 5.19%
Controllable Comps: 7.31%
Weather: Hot, and partially cloudy
Special events?:
Who worked:
Lunch: Sayo, Lindsey, Alex, Johnny Cl, Tori H, Hiroe FR, John SA
Dinner: Sayo, Grace, Krystin, Sophia, Dusten Cl, John SA, Dan FR, Renee & Tori H, Ruthy Cktl
Flow of Business, Cuts and Ticket Times:
Health Inspector came today. We scored an 82. We'll discuss more at the Manager meeting tomorrow.
Lunch was odd. We never really filled up all the way, but we got a few pops that kept things busy. Kazu got hit with several specialty pieces that slowed things down at the end of lunch. We had a 30 minute sushi lunch, a 40 minute ticket with 2 nigiri pieces, and another 43 minute ticket with 4 pieces. The tables were nice enough about the wait, and luckily folks were eating other items so they had their nigiri for dessert. The restaurant was less than half full at the time so it was definitely a little awkward for the servers with the guests.
Had a customer send back a Chk Katsu because he said it was under cooked. Johnny had already dropped a replacement before ever letting me know. By the time I was informed the customer was boxing up his food and the check was being dropped. I went by to see if the second one was better, and he said yes, but he was in a hurry. He had been sat for only 23 minutes total, and when I asked the kitchen they said the first order was cooked, but slightly pink in the middle. I never saw it so I took their word on it. By the time I was back on the floor the guy was gone. I had a weird feeling about it, and let Johnny know he needed to get me involved sooner. Sure enough the guy wrote us shortly after leaving. I called him, and left a message. I will try to follow up with him tomorrow morning.
Dinner ended up being pretty busy. Slower start which was nice for the Sushi bar to be able to knock out the catering order. By 7 we filled up, and hit a steady 45 minute wait. Stayed full until a little after 9. I cut Sayo and Tori at 910, but closed 4 on. Everything ran pretty smoothly until the end of the night. Had a Gyoza never show up on table 20. There were 6 orders all at once, and 1 order got lost in the shuffle. Sent 1 out on the house and they were happy. Rolls got backed up at the end of the night. Had a lot of tickets hit 35-40 min, several hit 45 min. I ran out all the late rolls, and made my apologies. Most folks were understanding. Had 1 table wait 45 minutes for 4 rolls, and their last 2 rolls hit 52 min so I comped them. Sophia brought them some soft serve on the house as well. They went from extremely grumpy to leaving happy, and thanking me several times on the way out.
Specials:
Japanese Uni-2
Tsubugai- 5
Snow Crab- 2
Spicy BBQ- 3
Thai Style Salmon- 3
3 Staff members that stood out (why/how):
Any VIP's in?
-Jodi from Uchi
-Kaila
Comps& Void Detail:
-Recovery 2 Gyoza
-Recovery 2 Spooky rolls
R&M needs:
86'd items/ need more:
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