Wednesday AM Recap 9/14/16

Written By: Leary

LY Lunch Sales:  2050
Projected Sales :  1525  (+119)
TY Lunch Sales:  1644
+/- :  -$406, -20%
Lunch Covers: 96
Avg PPA:  $17.13

Previous Days Labor: 16%

Previous Days Comps:  8.30 % (Training Rolls)
Controllable Comps:  0%

Weather: Warm, cloudy, and a bit of afternoon rain

Special events?:

Who worked:
Mandy, Lindsey, Alex, Johnny Cl, Tori H, Taylor SA, Hiroe FR

Flow of Business, Cuts and Ticket Times:
Pretty slow for lunch today, but the kitchen had a busier day than yesterday. Never hit a wait. Busiest around 1245, and pretty dead by 130. Cut Mandy at 115, Lindsey at 130, and Alex at 145. Ticket times were good.

Had an issue with a semi-regular that Drew knows (Ceci Bustamante) coming in at 2 pm on the dot. She blew past Tori ignoring her, and sat at the Sushi Bar. Johnny told Tori to let her know we were closed, which she did, and the lady immediately asked to speak to the manager. When Tori came and told me I let her know we always sit customers up to 5 minutes after close whether we've given last call or not. She told me she had never been told that before. I will make sure the support staff is all aware of our policy. I talked to the lady, and apologized for the confusion and told her that of course we would be happy to serve her. I sent Johnny over to get her order, while I grabbed her drink. She told Drew that she felt unwanted. She ate and was gone pretty quickly. I had a long and stern talk with Johnny about his poor judgment in the matter. He knew better, and set Tori up to take the hit.    

Specials:

3 Staff members that stood out (why/how):

Any VIP's in?

Comps& Void Detail:

R&M needs:
Increasing the ABC trappings to everyday, and overnight so we can get on top of this issue. I will be leaving a key for them in an envelope on the cork board in the office. Tracy Moody will be picking it up in the morning.

86'd items/ need more: