Tuesday Recap 9/28/16

Written By: Leary

LY Lunch Sales:  1376
Projected Sales :  1985(-187)
TY Lunch Sales:  1798
+/- :  +422, 31%
Lunch Covers: 110
Avg PPA: 16.35

LY Dinner Sales:  3947
Projected Sales :  4746(+330)
TY Dinner Sales:  5076
+/- :  +1129,  +29%
Dinner Covers: 195
Avg PPA:  $26.03

Previous Days Labor:  37% (deep clean, and no lunch sales)
Previous Days Comps: 10.36%
Controllable Comps: 2.2%

Weather: Cool and cloudy, feels like fall

Special events?:

Who worked:
Lunch: Renee, Lindsey, Alex, Johnny Cl, Gabe SA, Taylor FR, Junko H
Dinner: Grace, Ruthy, Krystin, Kelly, Clair Cl, John & Patrick H, Dan SA, Hiroe FR

Flow of Business, Cuts and Ticket Times:
Lunch was pretty busy for a Tuesday. Mostly full when I arrived at noon. Had a few tables wait for a table here or there, but not much of a wait. Stayed busy until about 140. Went 2 on for the last 20 minutes. Around 1240 we started having some long ticket times. Had a 35 minute sushi lunch and Bento at B5, and a 30 minute sushi lunch at A4. B5 was understanding, and had some pieces before so no issue. A4 had a Ramen hit the table about 15 minutes before the sushi lunch. I ran it when it was up, and couldn't even finish my apology before the gentleman at the table started questioning how long we expected them to wait for a simple lunch. I gave them my usual line of explanations and apologies. I also let them know I would take half off the sushi lunch. Alex misheard me when I told him, and went back to the table and said we were taking care of it to which they were surprised and happy. I wasn't going to go back and say Alex misspoke so I went ahead and comped it. The lady who had the sushi lunch seemed happy when I went back to check on them, but the guy still seemed a bit grumpy. Things got quickly back on track after a few longer tickets.
Kayo gave the guy at S12 half off because he noticed the marks on the wood from a rat chewing on it. He told Johnny it looked like we had some critters. I went by and checked on him at the end just to touch base, and he said everything was fine.

So the thing that always seems to throw a wrench in lunch service are specialty pieces, and large nigiri orders. During the busiest pop there were seared items, botan ebis, and other time consuming items that slowed everything down. It's nice to have these items for lunch because of the extra $ towards our overall PPA, but when weighing that against the cost of unhappy impatient customers I'm not sure how worth it is. I think reducing the lunch menu options would help a lot. Just something to maybe consider.  

Dinner was steady, but pretty calm overall. We stayed full, and had a small 15-20 minute wait most of the night. Ticket times were good overall. The crowd started thinning out around 915. Went 2 on and cut the first host. Everything went pretty smoothly. No customer issues.

Specials:
Snow Crab- 17
Eggplant Spec- 8 (did a test run tonight & sold out)

3 Staff members that stood out (why/how):

Any VIP's in?
CK from Swift's attic

Comps& Void Detail:
-Bday Comp
-Kome Bucks
-Recovery Sushi Lunch and Guest at S12
-ANA comp
-Emp Day Off for Paul form Sa-Ten

R&M needs:
ABC will be here tomorrow.

86'd items/ need more: