Wednesday 9/7/16

Written By: Samara

LY Lunch Sales: $1243
Projected Sales : $1522
TY Lunch Sales: $1435
+/- : +15% over LY & -$87 from PS
Lunch Covers: 84
Avg PPA: $17.08


LY Dinner Sales: $4420
Projected Sales : $4678
TY Dinner Sales: $4656
+/- : +5% over LY & -$22 under PS
Dinner Covers: 161
Avg PPA: $28.92


Previous Days Labor: 24% (this seems high; can we go over the employee clock out report?)

Previous Days Comps: 6%
Controllable Comps: 0%!

Weather: 90's and sunny during the day, 80's at night

Special events?:


Who worked: LUNCH- Sophia, Lindsey, Alex, Johnny (CL), Dan (H), Hiroe (FR), John (SA)
DINNER- Camacho, Grace, Sayo, Krystin, Sophia (CL), John & Tori (H), Gabe (SA), Taylor (FR)

Flow of Business, Cuts and Ticket Times: Had some issues with kitchen throughout the day. First ticket for lunch was two Katsu Don that took 15 minutes. I've noticed this at both sushi bar and kitchen during lunch that the stations are not fully set up and this might be why it's happening. During dinner an age dashi tofu and veggie tempura were sent back because the batter was undercooked. Both were comped, the age dashi tofu was refired and the couple with the veggie temp were too full for a replacement dish.

Lunch was slow to fill up. I cut Sophia at 12:45, Lindsey at 1:30, and Alex at 1:40.

Dinner started off equally as painfully slow as last night. By 7pm, I cut Camacho. It started to fill up after that but it was something 4 servers could handle. On a wait around 8pm, which quickly dropped off again by 9pm.

6pm reso were about 30 minutes late and very slow eaters. By 7:45, Sayo had dropped the check and they were paid out but were still picking at their food. Matt showed up at 8pm with his family. They were very nice when I told them that the next reservation had arrived (they were also told by the hosts when seated) and they left shortly after.

Cut John at 8:30pm, Grace at 9pm,  Sayo at 9:30, and Krystin at 9:45.

Specials: 14 Sake Toro Carpaccio

3 Staff members that stood out (why/how): Jason Camacho won the specials contest tonight. He gave away his prize to Tori, which I comped under employee Kome bucks.

It's not that Gabe is slow, he just has an issue with prioritizing. He circled the floor a few times and kept missing a couple tables that had gotten up. The hosts picked up the slack for him but they seemed somewhat annoyed. I witness S12 ask him for more water and he walked away to bus tables, so I jumped in and got them water. It took him nearly 5 minutes before he grabbed a pitcher to head their way. I asked him to work on his sense of urgency and scanning the floor better. I also asked him to work with the hosts on communicating priorities as they happen . He made a huge improvement as the night went on.

Should probably go over reservation time slots for all FOH, not just hosts. Although I think hosts need a test again soon. Overheard a few people in the last week give incorrect information to guests over the phone.

Any VIP's in? Abel, Naoto, Matt & fam, Chill

Comps& Void Detail:
-Recovery Kappa Maki
-Kitchen Error Age Dashi Tofu. Undercooked batter
-Kitchen Error Veggie Tempura. Undercooked batter
-Kome Bucks from Dan, Tori, and Sophia
-Employee Day Off for Naoto, Abel, Matt, and Pauline
-$16 open $ for a gift card Kome buck


R&M needs:

86'd items/ need more: Printer Ribbon, TX Sake