Wednesday Recap 9/21/16

Written By: Dusten

LY Lunch Sales:1552
Projected Sales :1756
TY Lunch Sales:1785
+/- :15% over LY and over PS by $29
Lunch Covers: 104
Avg PPA: 17.16


LY Dinner Sales: 5231
Projected Sales :5146
TY Dinner Sales:4306
+/- :-18% under LY and short PS by $840
Dinner Covers:151
Avg PPA:28.52


Previous Days Labor:20%

Previous Days Comps:4.46%
Controllable Comps:3.77%

Weather: Mid 90's. Partly Cloudy

Special events?:International Day of Peace


Who worked:
Lunch: Kelly, Lindsey, Alex, Johnny CL, Hiroe FR, Taylor SA and Tori H
Dinner: Cindy, Sayo, Grace, Krystin, Cmacho CL, Dan and Chelsea H, Taylor FR and Gabe SA

Flow of Business, Cuts and Ticket Times: Lunch was steady. We filled up a little after noon with a short wait of about 4 parties. Tables were flipped fairly quickly and no one waited for very long. Things died off  around 1pm. I cut Lindsey then. Kelly was cut at 1:30pm. There was a crunchy dynamite roll that took a good 20 minutes and weren't even half full. I'm guessing there was some prep work still being caught up on from the uber eats order going out. No problems outside of that.

Dinner was a slow but steady service. Never had any big top tables walk in and no reservations. Sushi looked great. Roger is getting caught up on new items as well as refreshing his knowledge of the menu. No kitchen issues other than the constantly tripping breakers. I cut Cindy at 8:25pm. I cut Sayo at 8:45 and Grace at 9:20pm

Specials:

3 Staff members that stood out (why/how): There is a single star yelp review regarding service Sunday night that doesn't mention a name but there was only one male server on the floor, Johnny. I spoke with him about it briefly, only to raise his awareness of it. I told him combined with the incident during lunch with Kayo's acquaintance coming in right at 2pm, I couldn't imagine there not being some sort of write-up or consequence of some sort.
-Super cool to have Roger back. Veteran FOH staff all agree. Got his paperwork filled out to the best of my knowledge and his info into the Aloha system. Probably a good idea to double check that. In any case it is refreshing to have someone who upholds standards for our food as a matter of habit and principle.
-Chelsea came back today as well and hit the host stand and cocktail circuit as if she never left. She talked to me about the shake-up in management and expressed her own relief over the situation.
-Gabe dropped off his direct deposit info. Says he left it with Samara before but nothing became of it. I'm leaving it on the desk with Roger's paperwork

Any VIP's in? Old John for lunch, John SA for lunch, Leslie and a friend, Layla and her daughter, Petrocelli guy stayed for lunch after working. Victoria came in for dinner with another girl I recognize. Several other familiar faces for dinner.
-The entitled couple that loves to sit with their infant and toddler at the sushi bar and brown-nose Take, and push around everyone else came in for lunch. These people are just awful. They came in asking for the "red booster seat." Tori politely told them we only had our one color of booster seats now and the woman still poked her head into the office to look. When Tori told them there was a short wait for 4 spaces at the bar, they asked Tori to relocate customers already seated and eating so they could sit immediately. I don't know if Tori actually got anyone to move. She only mentioned it to me later. Before they left, the woman changed the baby's diaper in the lobby on the bench. I heard the woman ask Tori about that beforehand. Tori suggested the bathroom and cited health and sanitary concerns as reasons against using the front lobby. The woman countered with there being no changing table in the bathroom. Was there ever a changing station in the bathroom? Tori told the woman she would ask me about it. I came out of the office to address the issue without a real solution, but hoping to find a suitable compromise however the woman was already elbows deep into a dirty diaper. Thankfully no one was coming in and no one was waiting, but I can't really see how that is acceptable behavior. Maybe I'm wrong? Tori cleaned the bench off really well the moment they were gone.

Comps& Void Detail: Emp Day off for John
Bday desserts
salmon sashimi order error.
superfly misring- wasn't made.
owner comp for bitches brew.
Had a table inquire about their gift card balance. Our eQuery function told me the card had a zero balance. I checked it against the website and it said there was $25 on the card. I used the open $ comp to take that amount off the bill.
-On a related note, a woman called about purchasing gift cards on the website. She said the site says something along the lines of "we are currently updating our gift card services..." but she was still able to click to purchase the card. On the off chance she wouldn't be able to purchase the card online I told her it was maybe best she come in and get one from us directly. I don't know if the info on the website is accurate or if we should let Barron know to change it.

R&M needs:Petrocelli guy showed me some pictures of the kitchen air mixer and the extent of the damage to the machine. He got a shot of the model number and Joe is checking to see if it is under any sort of warranty.
It seems we have two breakers tripping now. The back kitchen breaker that kills the light on the Kome sign, and now the porch breaker as well, not sure what, if anything else is connected to that- refrigerators, rice cookers etc.

86'd items/ need more:We ran out of trash bags after lunch. Scott picked some up from HEB, but we should probably order more.
4th tap. Tedorigawa sake