Written By: Elizabeth
LY Dinner Sales: $4377
Projected Sales : $4671
TY Dinner Sales: $5274
+/- : +20% LY and +$603 PS
Dinner Covers: 200
Avg PPA: $26.37
(fun fact, my AM projection was $2754...the same numbers just out of order that we did tonight)
Weather: Got into the 40s at night.
Special events?: MLK Day
Who worked: Clair CL. Kate, Grace, Dusten, Ruthy. Kelly/Miriam Host, Taylor SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Crazy busy. Went on a wait by 5:45 didn't come off the wait until 9:30. Had lots of large parties walk in! Had a 6, and an 8 nearly back to back, had a bunch of 5's, and then had a 10 top of UT girls come in and expected to only wait 30 minutes. When I told them it would be an hour, they got all uppity. Then they said it was going to be 15 of them. I told them that it would definitely be another hour. They scoffed and walked out. One girl gave me the dirties of looks. Entitled brats.
No major ticket time errors. Had a gyoza almost go out that was a bit well done. I had Hector make a new one. Also saw a Yaki-onigiri that looked crispy but wasn't too bad. Not sure why there was a lot of "crispy" looking dishes going out.
Around 9pm we were hitting 30 minute ticket times for rolls, partly due to the fact that party room, an 8 top of young UT ladies, all ordered 2 rolls each. I don't believe there was any complaints regarding the ticket times for rolls however. I think Dusten was talking to his A1 about where their rolls were when I showed up with them. Potential Crisis Averted?
Had another 6 top get quoted an hour, then wait about an hour and ten minutes. Some were understanding, some were not. But we got them sat. Ruthy had all the campers tonight. A8 sat for 3 hours, A7 for almost 2 hours. Oh and B4 sat for 1:45 with a tab of merely $18...it was a camper kind of night.
All in all, smooth.
Specials:
Fried Baby Octos 6
Tuna Poke 13
Snow Crab 9
Tsubugai 6
Farm Salad 12
3 Staff members that stood out (why/how):
-Yeah. Taylor really needs some coaching. 6 out of 8 times a table got up, Kelly and I would tag team it before he even got to it.
-Kate was also a slow mover tonight. She was in the back B's and I felt like, with the tables she had she could have been more present with them. But she had a good attitude So I guess that's a win.
Any VIP's in?
John & Veronica. Live off 45th street. Come 3-4 times per month. Received our newsletter. Super sweet couple. Good looking too! Veronica has a gorgeous complexion and beautiful long dark hair. (for future reference). Their favorite items are the Tsukemono, Texas Surf-n-turf, and Tori-Teba.
Hillside Farmacy Owners with 6 friends.
Comps& Void Detail:
Voided Toro, 86'd.
SIN for Hillside Folks
$6.50 for email folks
R&M needs:
Please tell your departments that if they take something from the tool box (or anywhere for that fact) to PUT IT BACK. I needed the red wrench to change the CO2 tonight and couldn't find it anywhere. Daniel and I both looked for it, then he finally found it at Dishpit. Can we please have this explained to our Spanish speaking employees as well? Thank you.
86'd items/ need more:
Mex Coke.
Yes, I will pick up more cold Sake Glasses- we ran out again tonight due to the fact that the new Farm Salad uses 2 per order. We have more pints, they are on top of the teas in the service station.
Monday, January 18, 2016
Monday 1/18/16 AM recap
Written By: Dusten
LY Lunch Sales: 2699
Projected Sales : 2754
TY Lunch Sales: 2520
+/- : -7% shor of LY and -$234 short of PS
Lunch Covers: 145
Avg PPA: 17.38
Previous Days Labor: 17.03%
Previous Days Comps: 4.12
Controllable Comps: 3.72
Weather: sunny and cool. I love January in Austin.
Special events?: MLK day.
Who worked: Grace, Kate, Sayo, Johnny CL, Kelly H and Hiroe FR
Flow of Business, Cuts and Ticket Times: Steady lunch. Several 5 and 6 top tables. Somewhat hectic at the end. Lots of calls asking if we are open. I'd anticipate a busy dinner. Ticket times were reasonable. I cut Grace at 1:15 with a full section. We had people filing in right up until 2pm so I left everyone else on until then.
Specials:
3 Staff members that stood out (why/how):
-About the only way Taylor could move any slower would be for him to come to a complete stop. Some of it is him still not knowing how to prioritize his duties. I think the rest is that he moves very deliberately is trying not to mess up. It will be nice when he becomes more confident in his work. At this point he is more of an obstacle.
-Kelly did a good job at the stand. Quote times were on point and she even stepped in to help Taylor reset tables so we could get the lobby clear and do last call.
Any VIP's in? Sashimi Steve. Chill. A few regulars... One girl that comes in alone frequently. I think her name is Lauren.
Comps& Void Detail: bday soft serve.
I gave Danny $50 to go to HEB for chicken.
R&M needs: Can we get another broom, perhaps a heavy duty type broom for the kitchen? Johnny informed me that the kitchen is using the FOH broom again. It only takes them about 2-3 days of that before it is destroyed.
86'd items/ need more:
LY Lunch Sales: 2699
Projected Sales : 2754
TY Lunch Sales: 2520
+/- : -7% shor of LY and -$234 short of PS
Lunch Covers: 145
Avg PPA: 17.38
Previous Days Labor: 17.03%
Previous Days Comps: 4.12
Controllable Comps: 3.72
Weather: sunny and cool. I love January in Austin.
Special events?: MLK day.
Who worked: Grace, Kate, Sayo, Johnny CL, Kelly H and Hiroe FR
Flow of Business, Cuts and Ticket Times: Steady lunch. Several 5 and 6 top tables. Somewhat hectic at the end. Lots of calls asking if we are open. I'd anticipate a busy dinner. Ticket times were reasonable. I cut Grace at 1:15 with a full section. We had people filing in right up until 2pm so I left everyone else on until then.
Specials:
3 Staff members that stood out (why/how):
-About the only way Taylor could move any slower would be for him to come to a complete stop. Some of it is him still not knowing how to prioritize his duties. I think the rest is that he moves very deliberately is trying not to mess up. It will be nice when he becomes more confident in his work. At this point he is more of an obstacle.
-Kelly did a good job at the stand. Quote times were on point and she even stepped in to help Taylor reset tables so we could get the lobby clear and do last call.
Any VIP's in? Sashimi Steve. Chill. A few regulars... One girl that comes in alone frequently. I think her name is Lauren.
Comps& Void Detail: bday soft serve.
I gave Danny $50 to go to HEB for chicken.
R&M needs: Can we get another broom, perhaps a heavy duty type broom for the kitchen? Johnny informed me that the kitchen is using the FOH broom again. It only takes them about 2-3 days of that before it is destroyed.
86'd items/ need more:
Sunday, January 17, 2016
Sunday PM 1/17/16
Written By: Dusten Cook
LY Dinner Sales: 5314
Projected Sales : 5661
TY Dinner Sales: 5571
+/- : 5% over LY and -$90 short of PS
Dinner Covers: 199
Avg PPA: 27.99
Weather: Chilly 40's at night.
Special events?: MLK weekend
Who worked: Grace, Ruthy, Leary, Krystin, Clair CL, John SA, Jason FR, Miriam and Cindy Hosting
Flow of Business, Cuts and Ticket Times: Busy from the get go. Filled up just a little before 6pm. Stayed on a wait until 8:45pm with quote times approaching an hour. We had a lot of people put names down and then not stick around. Ticket times were good. There was one tonpei-yaki that took about 25 minutes, but it was the last of a long line of tickets. I cut Grace at 8
Specials: 3 iadako, 3 hamachi kama, 2 salmon kama, 4 kaki fry, 9 crab nigiri, 9 tsubugai, 11 poke special
3 Staff members that stood out (why/how):
-John did a great job SA'ing. Quick and attentive. Cindy and Miriam handled the host stand effortlessly. I would have liked to see them try to retain some guests by offering drinks more, but that is me being very picky.
-Grace did well in the middle B's. She Ruthy and Leary got to swapping sections since he wasn't a double. Party room of Asian... maybe Japanese folks bought 2 bottles of the junmai daiginjo from her and left happy.
-Krystin is very focused when working and is always helping outside her section.
Miriam wanted to request off 30-31st this month but hotschedules wasn't working. I told her I'd mention it, but she should keep trying.
Any VIP's in? Kelly with Julie Bishop. Joaquin (former SA), Clair's neighbor. The Draco Clan.
Comps& Void Detail: bday apple pie, french press - guest changed mind, emp day off for Kelly, $15 kome bucks, Joaquin and Clair's neighbor. yakitori- 86'd
R&M needs:
86'd items/ need more: yakitori, grated daikon,salmon kamas,
LY Dinner Sales: 5314
Projected Sales : 5661
TY Dinner Sales: 5571
+/- : 5% over LY and -$90 short of PS
Dinner Covers: 199
Avg PPA: 27.99
Weather: Chilly 40's at night.
Special events?: MLK weekend
Who worked: Grace, Ruthy, Leary, Krystin, Clair CL, John SA, Jason FR, Miriam and Cindy Hosting
Flow of Business, Cuts and Ticket Times: Busy from the get go. Filled up just a little before 6pm. Stayed on a wait until 8:45pm with quote times approaching an hour. We had a lot of people put names down and then not stick around. Ticket times were good. There was one tonpei-yaki that took about 25 minutes, but it was the last of a long line of tickets. I cut Grace at 8
Specials: 3 iadako, 3 hamachi kama, 2 salmon kama, 4 kaki fry, 9 crab nigiri, 9 tsubugai, 11 poke special
3 Staff members that stood out (why/how):
-John did a great job SA'ing. Quick and attentive. Cindy and Miriam handled the host stand effortlessly. I would have liked to see them try to retain some guests by offering drinks more, but that is me being very picky.
-Grace did well in the middle B's. She Ruthy and Leary got to swapping sections since he wasn't a double. Party room of Asian... maybe Japanese folks bought 2 bottles of the junmai daiginjo from her and left happy.
-Krystin is very focused when working and is always helping outside her section.
Miriam wanted to request off 30-31st this month but hotschedules wasn't working. I told her I'd mention it, but she should keep trying.
Any VIP's in? Kelly with Julie Bishop. Joaquin (former SA), Clair's neighbor. The Draco Clan.
Comps& Void Detail: bday apple pie, french press - guest changed mind, emp day off for Kelly, $15 kome bucks, Joaquin and Clair's neighbor. yakitori- 86'd
R&M needs:
86'd items/ need more: yakitori, grated daikon,salmon kamas,
Sunday AM 1.17.16
Written By: Elizabeth
LY Lunch Sales: $2231
Projected Sales : $2615
TY Lunch Sales: $2866
+/- : +28% over LY and +$251 over PS
Lunch Covers: 161
Avg PPA: $17.80
Previous Days Labor: 12.64%
Previous Days Comps: 3.93%
Controllable Comps: 5.78% (I excluded the bottle of wine from the DNL since it was a corked wine and out of our control)
Weather: Chilly but sunny. in the low 50s
Special events?: MLK weekend
Who worked: Ruthy Grace Sophia Sayo CL. kaori FR, Jason SA, Cindy Host
Flow of Business, Cuts and Ticket Times:
Started slow, then got busier when we had a walk in 7 top and walk in 9 top back to back, along wiht some other 3's and 4's that had just arrived too. This was around 12:30. We quoted both large groups 30-45 minutes. One of the woman in the 9 top kept hovering over the host stand and staring at the dining room. I talked to her twice about sitting them as soon as I could. Finally, when her table was nearly set up (and she had only been waiting 20 minutes) she hovered at the host stand again. This time I was a little more stern with her, asking that she be patient with us as we put her large table together. She said she couldn't go back outside because they were going to ask when the table was ready. I offered her to have a seat in the lobby instead of waiting at the host stand starring at the host. She said she wasn't doing that. While she was standing right in front of the host stand. In any case, we got them sat way under their quote time.
The 7 top also did something similar but not to the extent she did.
Then A8 asked Sophia how much blue fin was, and she said $4.50 and then he ordered toro, got the bill and balked at the $9 per piece. I went and explained what had happened (he was pretty upset) and he told me that that was incorrect and why would he do something like that. So I told him I would take 50% off his pieces. He left okay.
A1 got mad because he only got 4 pieces of Aji sashimi in his order. I tried to explain the pieces are cut thicker and it's still the same amount of ounces but he wasn't having it. I brought him a new piece.
Went 2 on at 2:15, then we went on another wait at 2:30.
Staggered the tables in. Had a table come in at 2:45 and I asked them to wait just two minutes while their server got caught up. After about a minute the woman was getting impatient and said "you said two minutes and we're still not sat" so we sat her.
Everyone was so friendly today :)
Lots of screaming babies & rambunctious kids too.
3 Staff members that stood out (why/how):
-Ruthy was 10 minutes late today, but did a great job on the floor. She handled the 9 top well- as did Hector, since they all ordered Ramens. Hector pumped them out like a champ!
-Grace was Back B's and seemed to be keeping up today. It was good to see.
-Despite the sour 'tudes from the guests, the staff stayed upbeat and positive
Any VIP's in?
Kenny was in but I didn't see him until he was leaving.
Tomas the owner of Fonda San Miguel was in with the 9 top
Comps& Void Detail:
Guest Changed Mind for the 50% off Toro episode
R&M needs:
Can we please put the trailer key back in the office when we're done with it? It keeps ending up in the kitchen
86'd items/ need more:
I ordered more hot sake cups for both Daruma and for us to have as back up. There is a half
LY Lunch Sales: $2231
Projected Sales : $2615
TY Lunch Sales: $2866
+/- : +28% over LY and +$251 over PS
Lunch Covers: 161
Avg PPA: $17.80
Previous Days Labor: 12.64%
Previous Days Comps: 3.93%
Controllable Comps: 5.78% (I excluded the bottle of wine from the DNL since it was a corked wine and out of our control)
Weather: Chilly but sunny. in the low 50s
Special events?: MLK weekend
Who worked: Ruthy Grace Sophia Sayo CL. kaori FR, Jason SA, Cindy Host
Flow of Business, Cuts and Ticket Times:
Started slow, then got busier when we had a walk in 7 top and walk in 9 top back to back, along wiht some other 3's and 4's that had just arrived too. This was around 12:30. We quoted both large groups 30-45 minutes. One of the woman in the 9 top kept hovering over the host stand and staring at the dining room. I talked to her twice about sitting them as soon as I could. Finally, when her table was nearly set up (and she had only been waiting 20 minutes) she hovered at the host stand again. This time I was a little more stern with her, asking that she be patient with us as we put her large table together. She said she couldn't go back outside because they were going to ask when the table was ready. I offered her to have a seat in the lobby instead of waiting at the host stand starring at the host. She said she wasn't doing that. While she was standing right in front of the host stand. In any case, we got them sat way under their quote time.
The 7 top also did something similar but not to the extent she did.
Then A8 asked Sophia how much blue fin was, and she said $4.50 and then he ordered toro, got the bill and balked at the $9 per piece. I went and explained what had happened (he was pretty upset) and he told me that that was incorrect and why would he do something like that. So I told him I would take 50% off his pieces. He left okay.
A1 got mad because he only got 4 pieces of Aji sashimi in his order. I tried to explain the pieces are cut thicker and it's still the same amount of ounces but he wasn't having it. I brought him a new piece.
Went 2 on at 2:15, then we went on another wait at 2:30.
Staggered the tables in. Had a table come in at 2:45 and I asked them to wait just two minutes while their server got caught up. After about a minute the woman was getting impatient and said "you said two minutes and we're still not sat" so we sat her.
Everyone was so friendly today :)
Lots of screaming babies & rambunctious kids too.
3 Staff members that stood out (why/how):
-Ruthy was 10 minutes late today, but did a great job on the floor. She handled the 9 top well- as did Hector, since they all ordered Ramens. Hector pumped them out like a champ!
-Grace was Back B's and seemed to be keeping up today. It was good to see.
-Despite the sour 'tudes from the guests, the staff stayed upbeat and positive
Any VIP's in?
Kenny was in but I didn't see him until he was leaving.
Tomas the owner of Fonda San Miguel was in with the 9 top
Comps& Void Detail:
Guest Changed Mind for the 50% off Toro episode
R&M needs:
Can we please put the trailer key back in the office when we're done with it? It keeps ending up in the kitchen
86'd items/ need more:
I ordered more hot sake cups for both Daruma and for us to have as back up. There is a half
Saturday PM 1/16/16
Written By: Samara
LY Dinner Sales: $7031
Projected Sales : $7214
TY Dinner Sales: $8081
+/- : +15% over LY and +$867 over PS
Dinner Covers: 273
Avg PPA: $29.82
Weather: 40's and chilly
Special events?: MLK weekend
Who worked: Krystin, Clair, Sayo, Miho, Dusten (CL), Miriam & Cindy (Host), Jason (SA), Hiroe (FR)
Flow of Business, Cuts and Ticket Times: 9 tables walked in at open, 4 of those being 5 tops. Nearly full by 5:45 and on a 45 minute-1 hour wait by 6:00, which went up to an hour and a half by 8:00. Wait dropped down to 20-30 minutes by 10:00 and sat the last few tables by 10:30.
Sayo pulled me aside to let me know that a woman at B5 ordered a Salmon Kama, was given extensive detail about the dish's preparation and plating, but ultimately was "freaked out" when the food hit the table. She wanted to order a tofu steak instead. Comped under DNL. A bottle of Cote Du Rhone was corked...DNL for that too.
Two 30 minute Camemberts. Both tables were fine, so I didn't feel the need to comp either. Had a table complain about yakiniku being dry but they ate most of it and didn't end up comping that as well. Hitting 25-30 minute tickets for rolls for a good portion of the night but it was super busy. No additional customer issues.
Ran out of pint glasses and sake glasses a few times tonight. Might need to order more glass sake glasses since we're running the smaller version of the farm salad now.
Cut Krystin and Miriam at 10:15, Clair at 10:30, and Sayo at 10:45.
Specials: Tsubugai
Snow Crab 11
Farm Salad 8
Tuna Poke 7
Kaki Fry 9
Iidako Kara Age 2
Salmon Kama 2
Hamachi Kama 1
3 Staff members that stood out (why/how): Ran a bingo contest. Sayo won by 7:00. Amazing team work for FOH staff tonight. Really proud of the positive attitudes, helpfulness, and attention to detail from servers, hosts, food runner, and server assistant. Bought them each an Asahi.
Any VIP's in? Dasha, Rachel & Carlos, Jaime (who will be emailing Elizabeth about her non profit), Jonathan & Evelyn, Ned & Mayumi, Taylor
Comps& Void Detail:
-DNL Salmon Kama
-Void Camembert. Misring.
-$30 Promo Kome bucks
-DNL corked bottle of Cote Du Rhone
-Couple of "meet the manager" promos
-Employee Kome bucks for a round of Asahi
R&M needs:
86'd items/ need more: Geoduck, Toro, Ikura
LY Dinner Sales: $7031
Projected Sales : $7214
TY Dinner Sales: $8081
+/- : +15% over LY and +$867 over PS
Dinner Covers: 273
Avg PPA: $29.82
Weather: 40's and chilly
Special events?: MLK weekend
Who worked: Krystin, Clair, Sayo, Miho, Dusten (CL), Miriam & Cindy (Host), Jason (SA), Hiroe (FR)
Flow of Business, Cuts and Ticket Times: 9 tables walked in at open, 4 of those being 5 tops. Nearly full by 5:45 and on a 45 minute-1 hour wait by 6:00, which went up to an hour and a half by 8:00. Wait dropped down to 20-30 minutes by 10:00 and sat the last few tables by 10:30.
Sayo pulled me aside to let me know that a woman at B5 ordered a Salmon Kama, was given extensive detail about the dish's preparation and plating, but ultimately was "freaked out" when the food hit the table. She wanted to order a tofu steak instead. Comped under DNL. A bottle of Cote Du Rhone was corked...DNL for that too.
Two 30 minute Camemberts. Both tables were fine, so I didn't feel the need to comp either. Had a table complain about yakiniku being dry but they ate most of it and didn't end up comping that as well. Hitting 25-30 minute tickets for rolls for a good portion of the night but it was super busy. No additional customer issues.
Ran out of pint glasses and sake glasses a few times tonight. Might need to order more glass sake glasses since we're running the smaller version of the farm salad now.
Cut Krystin and Miriam at 10:15, Clair at 10:30, and Sayo at 10:45.
Specials: Tsubugai
Snow Crab 11
Farm Salad 8
Tuna Poke 7
Kaki Fry 9
Iidako Kara Age 2
Salmon Kama 2
Hamachi Kama 1
3 Staff members that stood out (why/how): Ran a bingo contest. Sayo won by 7:00. Amazing team work for FOH staff tonight. Really proud of the positive attitudes, helpfulness, and attention to detail from servers, hosts, food runner, and server assistant. Bought them each an Asahi.
Any VIP's in? Dasha, Rachel & Carlos, Jaime (who will be emailing Elizabeth about her non profit), Jonathan & Evelyn, Ned & Mayumi, Taylor
Comps& Void Detail:
-DNL Salmon Kama
-Void Camembert. Misring.
-$30 Promo Kome bucks
-DNL corked bottle of Cote Du Rhone
-Couple of "meet the manager" promos
-Employee Kome bucks for a round of Asahi
R&M needs:
86'd items/ need more: Geoduck, Toro, Ikura
Saturday, January 16, 2016
Saturday AM 1.16.16
Written By: Elizabeth
LY Lunch Sales: $3187
Projected Sales : $2934
TY Lunch Sales: $2168
+/- :-32%/ -$766 PS
Lunch Covers: 133
Avg PPA: $16.30
Previous Days Labor:13.81%
Previous Days Comps: 4.52%
Controllable Comps: 5.27%
Weather: Overcast until about 2pm and then the sun started peeking out. Mid 50s.
Special events?: MLK Weekend.
Who worked: Grace, Krystin, Sophia, Johnny CL. Miriam Host, John SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Real sleepy day. Got a small pop, but it was more of a build than anything. Cut Krystin at 1:25 because her section had cleared out. She was the Back B's, I put her there because Grace can't handle the back B's and also because she is a double and it's easier to cut the Back B's and have the sushi bar absorb that section than it is to have them absorb the horseshoe. So that was that. We all were expecting a second pop at 2pm and it sorta happened but not really. Had a 9 top walk in at 2:25, and the I cut Grace around 2:30. There were a few more tables that walked in after that, an a 6 top that walked in too, but Johnny did fine.
3 Staff members that stood out (why/how):
-It was pretty slow so it's hard to have any standouts
Around 1:50, Johnny got a little overwhelmed between sushi bar and the back b's and asked me to make him two cones. I went over to do so and saw Sophia, Grace and Krystin all semi-idle. I asked the ladies to help Johnny, and for Johnny to ask his teammates. I made the cones and delivered them but I was a bit discouraged that he came to me instead of them.
I added the shift notes to the roster and had the staff read and sign off on them today. I'll go over this with all manager to show you how to do this.
Any VIP's in?
Some familiar faces early on. Rob of the sushi bar, and the pilot and his wife. And the older guy with his kid. But that was it. Yeah, I'm so specific. Sorry
Comps& Void Detail:
Holiday Promo Kome Bucks for the pilot and his wife.
Voided a Tonkotsu Ramen for B1 changed mind.
R&M needs:
Rodrigo was in this morning looking at the pipe situation with the men's bathroom. Something to do with when we got the new roof or something. He didn't check in with me before he left, so we'll see.
86'd items/ need more:
LY Lunch Sales: $3187
Projected Sales : $2934
TY Lunch Sales: $2168
+/- :-32%/ -$766 PS
Lunch Covers: 133
Avg PPA: $16.30
Previous Days Labor:13.81%
Previous Days Comps: 4.52%
Controllable Comps: 5.27%
Weather: Overcast until about 2pm and then the sun started peeking out. Mid 50s.
Special events?: MLK Weekend.
Who worked: Grace, Krystin, Sophia, Johnny CL. Miriam Host, John SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Real sleepy day. Got a small pop, but it was more of a build than anything. Cut Krystin at 1:25 because her section had cleared out. She was the Back B's, I put her there because Grace can't handle the back B's and also because she is a double and it's easier to cut the Back B's and have the sushi bar absorb that section than it is to have them absorb the horseshoe. So that was that. We all were expecting a second pop at 2pm and it sorta happened but not really. Had a 9 top walk in at 2:25, and the I cut Grace around 2:30. There were a few more tables that walked in after that, an a 6 top that walked in too, but Johnny did fine.
3 Staff members that stood out (why/how):
-It was pretty slow so it's hard to have any standouts
Around 1:50, Johnny got a little overwhelmed between sushi bar and the back b's and asked me to make him two cones. I went over to do so and saw Sophia, Grace and Krystin all semi-idle. I asked the ladies to help Johnny, and for Johnny to ask his teammates. I made the cones and delivered them but I was a bit discouraged that he came to me instead of them.
I added the shift notes to the roster and had the staff read and sign off on them today. I'll go over this with all manager to show you how to do this.
Any VIP's in?
Some familiar faces early on. Rob of the sushi bar, and the pilot and his wife. And the older guy with his kid. But that was it. Yeah, I'm so specific. Sorry
Comps& Void Detail:
Holiday Promo Kome Bucks for the pilot and his wife.
Voided a Tonkotsu Ramen for B1 changed mind.
R&M needs:
Rodrigo was in this morning looking at the pipe situation with the men's bathroom. Something to do with when we got the new roof or something. He didn't check in with me before he left, so we'll see.
86'd items/ need more:
Friday, January 15, 2016
Friday PM 1.15.16
Written By: Elizabeth
LY Dinner Sales: $7304
Projected Sales : $7410
TY Dinner Sales: $7006
+/- : -4% LY and -$404 PS
Dinner Covers: 236
Avg PPA: $29.69
Weather: 70s during the day, chilly and into the 40s at night.
Special events?: MLK weekend.
Who worked: Johnny, Lindsey, Leary, Naoto, Dusten CL. Jason FR, Taylor SA, Kelly/Cindy Host, Ruthy CT
Flow of Business, Cuts and Ticket Times:
Busy. So. Busy.
We went on a wait by 6pm and didn't come off the wait until 10:30. Had a few 6-top walk ins throughout the night, in addition to the 2 reservations we had. The wait got up to an hour and a half.
No ticket time issues with the kitchen, but all night rolls were consistently taking anywhere from 20 minutes to 30 minutes. No tables had any issue with it, but there were definitely times that we had to "rush" some rolls out due to them being the last plates. For as busy as we were, it was relatively smooth overall. Honestly, I expected to do more sales with more covers for as busy as it was. But after we sat the last table on the waitlist around 10:30, no more tables came in.
Regulars Michael and Ernie were pretty bummed about the fact that all of their favorite items are being taken off the menu. They suggested looking into getting Black Cod (and described what Mushashino does with theirs). They were also taken off guard by the sweet edamame puree on the escolar- which I talked with Take about. See below.
A table left a baby toy here. I put it in a container next to the lost and found. Baby stuff usually has baby slobber on it. I didn't want to take any chances.
Someone also lost a key with a ring on it that says "home". It's sitting on the desk right now.
Note to all: Edamame Puree for the Escolar is now SWEET. I know there has been some fluctuating between sweet and salty, but now, permanently, until it goes off the menu, it will be sweet. I'm adding it to the shift notes so the staff can tell guests that order it regularly.
Specials:
Hamachi Collar: 1
Salmon Collar: 0
Blue Fin Poke: 8
Farm Salad Spin off: 2
Tsubugai: 3
3 Staff members that stood out (why/how):
-Lindsey was very helpful and made 3 trays of ginger/wasabi set ups during service
-Johnny had big parties all night that were sat nearly back to back and handled them with ease.
-Kelly was very helpful tonight as the gopher at the host stand. She was meeting Taylor at tables with setups and even beating him to tables at times to bus, wipe and set it. She was very efficient with a great attitude.
After her shift I took her aside and asked how she thought the last few days have gone. She told me about the coaching she received from Samara but how she felt that she was under the eye of scrutiny and that every mistake she made was under a microscope. Kind of like the domino effect: She didn't feel like Samara had faith in her to complete the task, and the pressure of being the only host on got her out of her groove. Basically she didn't know what to prioritize. So I told her, if it's just her, her main task is to run the board and seat tables. Everything else is auxiliary. Getting drinks is an after thought at most. She understood that, and wants to do well here. She is willing to take the coaching but I think we just need to remember that everyone is different and responds to our words, actions, and tone of voice differently. Perception is reality.
Any VIP's in?
The McGuires
David, Kumi & Child
Ernie & Michael
Ben
Mieko & Mr.Cooper
Ali Ball
Eric & Vivian
Comps& Void Detail:
bday dessert.
FNF for Ray McGuire
Comp'd 4 zato-ichi for Ali and her family.
R&M needs:
Can we please keep the area near the back of the kitchen/dumpster clean? I spend some money on a junk hauler to take away all the trash from that area in order to keep it free and clear of debris. I put the large roller trashcan behind the fence, along with some broom that was out there.
86'd items/ need more:
I ordered more ramekins and square bowls
LY Dinner Sales: $7304
Projected Sales : $7410
TY Dinner Sales: $7006
+/- : -4% LY and -$404 PS
Dinner Covers: 236
Avg PPA: $29.69
Weather: 70s during the day, chilly and into the 40s at night.
Special events?: MLK weekend.
Who worked: Johnny, Lindsey, Leary, Naoto, Dusten CL. Jason FR, Taylor SA, Kelly/Cindy Host, Ruthy CT
Flow of Business, Cuts and Ticket Times:
Busy. So. Busy.
We went on a wait by 6pm and didn't come off the wait until 10:30. Had a few 6-top walk ins throughout the night, in addition to the 2 reservations we had. The wait got up to an hour and a half.
No ticket time issues with the kitchen, but all night rolls were consistently taking anywhere from 20 minutes to 30 minutes. No tables had any issue with it, but there were definitely times that we had to "rush" some rolls out due to them being the last plates. For as busy as we were, it was relatively smooth overall. Honestly, I expected to do more sales with more covers for as busy as it was. But after we sat the last table on the waitlist around 10:30, no more tables came in.
Regulars Michael and Ernie were pretty bummed about the fact that all of their favorite items are being taken off the menu. They suggested looking into getting Black Cod (and described what Mushashino does with theirs). They were also taken off guard by the sweet edamame puree on the escolar- which I talked with Take about. See below.
A table left a baby toy here. I put it in a container next to the lost and found. Baby stuff usually has baby slobber on it. I didn't want to take any chances.
Someone also lost a key with a ring on it that says "home". It's sitting on the desk right now.
Note to all: Edamame Puree for the Escolar is now SWEET. I know there has been some fluctuating between sweet and salty, but now, permanently, until it goes off the menu, it will be sweet. I'm adding it to the shift notes so the staff can tell guests that order it regularly.
Specials:
Hamachi Collar: 1
Salmon Collar: 0
Blue Fin Poke: 8
Farm Salad Spin off: 2
Tsubugai: 3
3 Staff members that stood out (why/how):
-Lindsey was very helpful and made 3 trays of ginger/wasabi set ups during service
-Johnny had big parties all night that were sat nearly back to back and handled them with ease.
-Kelly was very helpful tonight as the gopher at the host stand. She was meeting Taylor at tables with setups and even beating him to tables at times to bus, wipe and set it. She was very efficient with a great attitude.
After her shift I took her aside and asked how she thought the last few days have gone. She told me about the coaching she received from Samara but how she felt that she was under the eye of scrutiny and that every mistake she made was under a microscope. Kind of like the domino effect: She didn't feel like Samara had faith in her to complete the task, and the pressure of being the only host on got her out of her groove. Basically she didn't know what to prioritize. So I told her, if it's just her, her main task is to run the board and seat tables. Everything else is auxiliary. Getting drinks is an after thought at most. She understood that, and wants to do well here. She is willing to take the coaching but I think we just need to remember that everyone is different and responds to our words, actions, and tone of voice differently. Perception is reality.
Any VIP's in?
The McGuires
David, Kumi & Child
Ernie & Michael
Ben
Mieko & Mr.Cooper
Ali Ball
Eric & Vivian
Comps& Void Detail:
bday dessert.
FNF for Ray McGuire
Comp'd 4 zato-ichi for Ali and her family.
R&M needs:
Can we please keep the area near the back of the kitchen/dumpster clean? I spend some money on a junk hauler to take away all the trash from that area in order to keep it free and clear of debris. I put the large roller trashcan behind the fence, along with some broom that was out there.
86'd items/ need more:
I ordered more ramekins and square bowls
Friday AM 1/15/16
Written By: Samara
LY Lunch Sales: $2889
Projected Sales : $2660
TY Lunch Sales: $2024
+/- : -30% from LY and -$636 under PS
Lunch Covers: 118
Avg PPA: $17.15
Previous Days Labor: 16.95%
Previous Days Comps: 4.49%
Controllable Comps: 15.20% ($26 DNL for the Uni situation, $15 Recovery for 40ish minute rolls, and $5.20 FNF)
Weather: 68 degrees
Special events?:
Who worked: Ruthy, Kate, Sayo, Clair (CL), Kelly (Host), John (SA), Jason (FR)
Flow of Business, Cuts and Ticket Times: Slow at first. Picked up around noon and stayed busy right up on close. Small wait of 10-15 minutes for most of lunch with about 4-5 tables waiting at any given time. Hit 30 minute ticket times for rolls. Sashimi and nigiri were coming out faster than rolls. Spoke to Drew who was Ni Ban today and is taking the blame because he didn't ask San Ban for help until it was too late. Cut Ruthy at 1:15 and kept three on until close to easy the burden. Kind of hectic in the last 30 minutes due to Kelly triple seating, on top of the sushi bar already being behind. Also, sushi bar printer was acting funny. Ruthy rang in 3 different roll orders that never printed. I voided the rolls and had her re-ring them and it work. Not sure what's going on with that but something to look into.
3 Staff members that stood out (why/how): Kelly. Triple seating because she wasn't keeping track of sections after 1st cut.
Sayo had an issue with one her tickets right after the printer paper was changed. She had a bit of an attitude with Drew because of long ticket time time but she apologized after her shift.
Jason Clark was in a good mood today?!
Any VIP's in?
Comps& Void Detail:
-$25 Kome bucks
-2 yelp soft serve
-Void three rolls. Test.
R&M needs:
86'd items/ need more: Ice Green Tea, Fizzy Izze, Toro
LY Lunch Sales: $2889
Projected Sales : $2660
TY Lunch Sales: $2024
+/- : -30% from LY and -$636 under PS
Lunch Covers: 118
Avg PPA: $17.15
Previous Days Labor: 16.95%
Previous Days Comps: 4.49%
Controllable Comps: 15.20% ($26 DNL for the Uni situation, $15 Recovery for 40ish minute rolls, and $5.20 FNF)
Weather: 68 degrees
Special events?:
Who worked: Ruthy, Kate, Sayo, Clair (CL), Kelly (Host), John (SA), Jason (FR)
Flow of Business, Cuts and Ticket Times: Slow at first. Picked up around noon and stayed busy right up on close. Small wait of 10-15 minutes for most of lunch with about 4-5 tables waiting at any given time. Hit 30 minute ticket times for rolls. Sashimi and nigiri were coming out faster than rolls. Spoke to Drew who was Ni Ban today and is taking the blame because he didn't ask San Ban for help until it was too late. Cut Ruthy at 1:15 and kept three on until close to easy the burden. Kind of hectic in the last 30 minutes due to Kelly triple seating, on top of the sushi bar already being behind. Also, sushi bar printer was acting funny. Ruthy rang in 3 different roll orders that never printed. I voided the rolls and had her re-ring them and it work. Not sure what's going on with that but something to look into.
3 Staff members that stood out (why/how): Kelly. Triple seating because she wasn't keeping track of sections after 1st cut.
Sayo had an issue with one her tickets right after the printer paper was changed. She had a bit of an attitude with Drew because of long ticket time time but she apologized after her shift.
Jason Clark was in a good mood today?!
Any VIP's in?
Comps& Void Detail:
-$25 Kome bucks
-2 yelp soft serve
-Void three rolls. Test.
R&M needs:
86'd items/ need more: Ice Green Tea, Fizzy Izze, Toro
Thursday, January 14, 2016
Thursday 1/14/16
Written By: Samara
LY Lunch Sales: $1915
Projected Sales : $1840
TY Lunch Sales: $1867
+/- : and -3% from LY $27 over PS
Lunch Covers: 121
Avg PPA: $15.43
LY Dinner Sales: $3931
Projected Sales : $4368
TY Dinner Sales: $4898
+/- : +$530 over PS
Dinner Covers: 174
Avg PPA: $28.15
Previous Days Labor: 16%
Previous Days Comps: 5.86%
Controllable Comps: 4.12% ($12 recovery for overcooked yaki, $8.40 kitchen error, and $17.50 guest changed mind)
Weather: high 50's
Special events?:
Who worked: LUNCH- Lindsey, Sophia, Kate, Johnny (CL), Taylor (FR), John (SA), Junko (Host)
DINNER- Lindsey, Sophia, Mandy, Sayo, Dusten (CL), Jason (FR), John (SA), Kelly (Host)
Flow of Business, Cuts and Ticket Times: Lunch was steady. The 12pm reso of 8 men all ordered ramen. I forewarned the kitchen. Matt jumped in to help Robin and they both handled the rush really well. Cut Lindsey at 1, Sophia at 1:30, and kept Kate on with Johnny as tables kept trickling in. Johnny was left a $1 tip on his last table with a note on the reciept which read "Please do not rush your tables". They were seated at 1:50 and left at 2:22. Johnny explained to them when they were greeted about what time we close and how last call works but I guess they took it the wrong way. Going forward, tables seated near close should be told by the host AND the server of our last call policy so they don't feel as rushed.
Dinner was also steady and compared to last night, easier to handle the rush. Went on a wait by 7, which fluctuated between 15-20minutes to 25-35minutes respectively until 9:15. Mostly 2's, 3, and 4's. Not a single large party for the private room. Had a couple of issues out of the gate. Regular couple who sits at the sushi bar with their toddler ordered 2 pieces of Uni and 2 pieces of Sanjuro nigiri. They order Uni frequently and were really unhappy with the quality and flavor. 3rd table in 2 days. Dusten thoroughly explained when he took their order that it wasn't our regular Uni supply. DNL for all 4 pieces. I spoke to Kazu and Take about a way to work out this problem. Until we get our regular supply back next week, we're 86'd Uni Nigiri and Uni Box but will keep running the specialty pieces.
Around 6:30, the sushi bar printer was jammed. Apparently sushi bar took direct orders from a couple servers and I say apparently, because I wasn't informed until 45 minutes later when Mandy and Lindsey were asking where their rolls are. Slightly annoyed that no one thought it would be worth mentioning to me and also confused as to why Lindsey or Mandy didn't bring this to my attention after 20 minutes had past. Rushed the orders and comped 50% for one table who were pretty upset.
After helping Kelly out at the host stand for a good portion of the evening, I finally put my foot down and told her stop making drinks/closing out people. Explained that in these busy situations with one host, she should write down their order, I'll make the drinks, and we can transfer the tab to the table...that seating people and keeping track of the wait was first priority. Even then, she couldn't completely follow directions; writing the wrong table number on a drink order when passing off the tab. She was shaken up by how abrupt I supplied this information. Considering that we just had a talk last night, I really couldn't think of a better way to get the message across.
Cut Sophia at 8:45, Lindsey at 9, Mandy at 9:30. Let Sayo and Dusten close it down since we had a few parties still waiting close to closing time. ...Just like lunch. Wow. Same flow all day.
Specials: Finger Farm Salad *forgot to plugs these in...will do in the AM
Tsubu-gai
Salmon Kama
Hamachi Kama
Kaki Fry
3 Staff members that stood out (why/how): Contest for most helpful at the host stand. Gave Lindsey $15 Kome bucks for her positive attitude and attentiveness.
Kelly. Not going to get into too much detail because I already did last night but here's a quick list of things she needs to consistently work on: tidying the host stand/general clutter, completing her side work, knowing when to ask for help, making sure the sushi cards are wiped down properly, not standing in one place for too long, over overquoting, seating tables/ not leaving a bunch of open tables when we're on a wait. Fin.
Really proud to say John has finally found a proper pace and attention to detail as an SA. FINALLY!!!
Any VIP's in? Robin's family, Joe, Meiko, Kindo, Kayo, the couple who sits at the sushi bar with their toddler, John who owns Switched On
Comps& Void Detail:
-FNF for Robin's husband and father in law
-Employee day off for Joe
-Owner Comp. for Kayo
-DNL 2 Uni and 2 Sanjuro
-50% recovery for 3 rolls. 45 minute ticket time.
-Void Fire Eagle and Asahi Draft. Misring.
R&M needs:
86'd items/ need more: Toro, Fizzy Izzy (can we go over the ordering list ASAP Elizabeth?)
LY Lunch Sales: $1915
Projected Sales : $1840
TY Lunch Sales: $1867
+/- : and -3% from LY $27 over PS
Lunch Covers: 121
Avg PPA: $15.43
LY Dinner Sales: $3931
Projected Sales : $4368
TY Dinner Sales: $4898
+/- : +$530 over PS
Dinner Covers: 174
Avg PPA: $28.15
Previous Days Labor: 16%
Previous Days Comps: 5.86%
Controllable Comps: 4.12% ($12 recovery for overcooked yaki, $8.40 kitchen error, and $17.50 guest changed mind)
Weather: high 50's
Special events?:
Who worked: LUNCH- Lindsey, Sophia, Kate, Johnny (CL), Taylor (FR), John (SA), Junko (Host)
DINNER- Lindsey, Sophia, Mandy, Sayo, Dusten (CL), Jason (FR), John (SA), Kelly (Host)
Flow of Business, Cuts and Ticket Times: Lunch was steady. The 12pm reso of 8 men all ordered ramen. I forewarned the kitchen. Matt jumped in to help Robin and they both handled the rush really well. Cut Lindsey at 1, Sophia at 1:30, and kept Kate on with Johnny as tables kept trickling in. Johnny was left a $1 tip on his last table with a note on the reciept which read "Please do not rush your tables". They were seated at 1:50 and left at 2:22. Johnny explained to them when they were greeted about what time we close and how last call works but I guess they took it the wrong way. Going forward, tables seated near close should be told by the host AND the server of our last call policy so they don't feel as rushed.
Dinner was also steady and compared to last night, easier to handle the rush. Went on a wait by 7, which fluctuated between 15-20minutes to 25-35minutes respectively until 9:15. Mostly 2's, 3, and 4's. Not a single large party for the private room. Had a couple of issues out of the gate. Regular couple who sits at the sushi bar with their toddler ordered 2 pieces of Uni and 2 pieces of Sanjuro nigiri. They order Uni frequently and were really unhappy with the quality and flavor. 3rd table in 2 days. Dusten thoroughly explained when he took their order that it wasn't our regular Uni supply. DNL for all 4 pieces. I spoke to Kazu and Take about a way to work out this problem. Until we get our regular supply back next week, we're 86'd Uni Nigiri and Uni Box but will keep running the specialty pieces.
Around 6:30, the sushi bar printer was jammed. Apparently sushi bar took direct orders from a couple servers and I say apparently, because I wasn't informed until 45 minutes later when Mandy and Lindsey were asking where their rolls are. Slightly annoyed that no one thought it would be worth mentioning to me and also confused as to why Lindsey or Mandy didn't bring this to my attention after 20 minutes had past. Rushed the orders and comped 50% for one table who were pretty upset.
After helping Kelly out at the host stand for a good portion of the evening, I finally put my foot down and told her stop making drinks/closing out people. Explained that in these busy situations with one host, she should write down their order, I'll make the drinks, and we can transfer the tab to the table...that seating people and keeping track of the wait was first priority. Even then, she couldn't completely follow directions; writing the wrong table number on a drink order when passing off the tab. She was shaken up by how abrupt I supplied this information. Considering that we just had a talk last night, I really couldn't think of a better way to get the message across.
Cut Sophia at 8:45, Lindsey at 9, Mandy at 9:30. Let Sayo and Dusten close it down since we had a few parties still waiting close to closing time. ...Just like lunch. Wow. Same flow all day.
Specials: Finger Farm Salad *forgot to plugs these in...will do in the AM
Tsubu-gai
Salmon Kama
Hamachi Kama
Kaki Fry
3 Staff members that stood out (why/how): Contest for most helpful at the host stand. Gave Lindsey $15 Kome bucks for her positive attitude and attentiveness.
Kelly. Not going to get into too much detail because I already did last night but here's a quick list of things she needs to consistently work on: tidying the host stand/general clutter, completing her side work, knowing when to ask for help, making sure the sushi cards are wiped down properly, not standing in one place for too long, over overquoting, seating tables/ not leaving a bunch of open tables when we're on a wait. Fin.
Really proud to say John has finally found a proper pace and attention to detail as an SA. FINALLY!!!
Any VIP's in? Robin's family, Joe, Meiko, Kindo, Kayo, the couple who sits at the sushi bar with their toddler, John who owns Switched On
Comps& Void Detail:
-FNF for Robin's husband and father in law
-Employee day off for Joe
-Owner Comp. for Kayo
-DNL 2 Uni and 2 Sanjuro
-50% recovery for 3 rolls. 45 minute ticket time.
-Void Fire Eagle and Asahi Draft. Misring.
R&M needs:
86'd items/ need more: Toro, Fizzy Izzy (can we go over the ordering list ASAP Elizabeth?)
Wednesday, January 13, 2016
Wednesday 1/13/16
Written By: Samara
LY Lunch Sales: $1,875
Projected Sales : $2,091
TY Lunch Sales: $2389
+/- : 27% over LY and +$298 over PS!
Lunch Covers: 145
Avg PPA: $16.48
LY Dinner Sales: $4202
Projected Sales : $4424
TY Dinner Sales: $5228
+/- : +24% over LY and +$804 over PS
Dinner Covers: 184
Avg PPA: $28.41
Previous Days Labor: 17.34%
Previous Days Comps: 5.86%
Controllable Comps: 4.12%
Weather: 50's
Special events?:
Who worked: LUNCH- Kate, Lindsey, Naoto, Johnny (CL), Taylor (FR), John (SA), Junko (Host)
DINNER- Kate, Krystin, Grace, Miho, Sophia (CL), Taylor (FR), Jason (SA), Kelly (Host)
Flow of Business, Cuts and Ticket Times: Lunch was steadily busy up until close. Had several large tops walk in (a few 5's and a 6). Sushi bar and kitchen did a great job...no long tickets or customer issues. Small wait around noon which lasted until 1pm. Approximately 10 minutes for 2 tops and 15-20 for 3 and up. Cut Kate at 1. Of course when I cut Lindsey at 1:30, 6 tables walk in. The unpredictable lunch dance! I attempted to uncut Lindsey because the majority of open tables were in Johnny's section and he can get easily overwhelmed. He said he could handle the rush and he did. Ran a contest for highest PPA during lunch. Johnny came out on top with a PPA of $19.26. Awarded him an Easy Tiger gift card. With the exception of closing out the wrong check, Johnny had a really good attitude and handled the last push of lunch with ease.
Dinner was steady until about 7pm when we stayed on a fluctuating 20-30 minutes and then 45-1 hour wait until 9pm when it petered off. Lots of 3's,4's,5's. Definitely should have had a second host, since I spend most of the night running back between the kitchen, the server station, and the host stand while Kelly cocktailed. Had 16 parties at the height of the wait. Generally hectic night for everyone. Not our usual crowd. Many mistakes from the servers and feeling like I had to babysit everyone.
Some issues with sushi bar and kitchen. A family at B1 ordered yakiniku and yakitori. When it hit the table, one kid took a bite of yakiniku and spit it out because he couldn't chew it. The complained it was burnt. I assured them the char is normal because it's grilled. I took both off of their bill and tasted it myself. The yakiniku was especially dry. Went to discuss this with the kitchen and Hector didn't want to hear anything I had to say. I know we're pre cooking them but is there a way we could do a better job? It was beyond dry. Almost jerky-like. Before I could get him to taste the meat, he threw it in the trash. At the very least, the kitchen needs to be more proactive in tasting their food. Just a thought. Noticing a lot more tables with guest changed mind or DNL. How can we work on preventing this?
Two tables simultaneously complained about the Chilean Uni. A3 was very polite even though he said "I thought it tasted rotten" and I gave him Kome bucks for his understanding. A5 was another story. He nearly threw a fit in the middle of the restaurant, stating he eats Uni all the time and it was the most disgusting thing he's ever eaten. 100% recovery for both. Temper tantrum averted. I quickly reminded the servers to tell customers who order this Uni in the future to specify the difference. Not that I think it will really make a difference.
Kate served three men at at B3 who ordered two midnight suns, one w/o cream cheese. She forgot to ring in the modification. When the correct roll was ran to the table, the gentlemen then decided that he didn't want sauce. I comped one and Kate paid for the other. Later, she rang in Snow Crab instead of Tsusbu-gai but it took her a while to take responsibility.
Cut Kate at 9, Krystin at 9:15, and Grace at 9:30. Bingo contest tonight to boost sales. Grace won...gave her two Alamo Drafthouse tickets.
Specials: Snow Crab 15
Tsubu-gai 3
Salmon Kama 2
Hamachi Kama 2
Kaki Fry 3
3 Staff members that stood out (why/how):
Spoke to John and Taylor about getting their own aprons. Both said they would have them by Monday. Speaking of Taylor, not sure if he's overwork or not taking care of himself in his off time but he's definitely losing momentum as a server assistant and attention to detail as a food runner. Reminded him again (now the second time) to be productive on the floor if the kitchen had no tickets. Might need a pep talk soon.
Kelly. Where to begin...really need to see improvement in how she interacts with customers as well as staff. She's not the greatest at taking constructive criticism and prompting. She is terribly disorganized. It almost seems like she feels...picked on/singled out? I don't know how many times I've asked her do something with resistance in her response. She usually retorts with an excuse or the classic "I know"...and I know how much this would drive Elizabeth crazy! This is the same way she speaks to customers. It comes off as unfriendly and passive aggressive. She definitely has issues with anxiety. It's prevalent and noticeable, especially when she doesn't have another host or Kate to lean on. Really, truly, honestly, wholeheartedly need her to dig deep and be more charming and organized since she'll be server training in the upcoming weeks.
Honorable mention: Jason Clark was in a foul mood tonight. He put his head down and did his job but gave FOH the silent treatment
Any VIP's in? Mika & daughter, Liz & Mark
Comps& Void Detail:
-Reopened a check for Johnny. He mixed up two tables checks.
-Void Soy Paper and Crunchy Dynamite. Misring.
-Void Asahi. Misring.
-Comped Yakitori and Yakiniku. Kitchen Error.
-DNL Apple Pie Spring Roll
-100% Recovery on two pieces of Uni Nigiri. DNL
-Guest changed mind Midnight Sun.
-Void Seaweed Salad. Guest changed mind.
R&M needs: Chris from Armadillo Electric came by to assess the lighting issue with the sign out front. He replaced the bulbs and explained that the specific type of bulbs being used cannot be touched with bare hand. Oils from skin cause the bulbs to burn out quickly.
86'd items/ need more: Toro, Fizzy Izze
LY Lunch Sales: $1,875
Projected Sales : $2,091
TY Lunch Sales: $2389
+/- : 27% over LY and +$298 over PS!
Lunch Covers: 145
Avg PPA: $16.48
LY Dinner Sales: $4202
Projected Sales : $4424
TY Dinner Sales: $5228
+/- : +24% over LY and +$804 over PS
Dinner Covers: 184
Avg PPA: $28.41
Previous Days Labor: 17.34%
Previous Days Comps: 5.86%
Controllable Comps: 4.12%
Weather: 50's
Special events?:
Who worked: LUNCH- Kate, Lindsey, Naoto, Johnny (CL), Taylor (FR), John (SA), Junko (Host)
DINNER- Kate, Krystin, Grace, Miho, Sophia (CL), Taylor (FR), Jason (SA), Kelly (Host)
Flow of Business, Cuts and Ticket Times: Lunch was steadily busy up until close. Had several large tops walk in (a few 5's and a 6). Sushi bar and kitchen did a great job...no long tickets or customer issues. Small wait around noon which lasted until 1pm. Approximately 10 minutes for 2 tops and 15-20 for 3 and up. Cut Kate at 1. Of course when I cut Lindsey at 1:30, 6 tables walk in. The unpredictable lunch dance! I attempted to uncut Lindsey because the majority of open tables were in Johnny's section and he can get easily overwhelmed. He said he could handle the rush and he did. Ran a contest for highest PPA during lunch. Johnny came out on top with a PPA of $19.26. Awarded him an Easy Tiger gift card. With the exception of closing out the wrong check, Johnny had a really good attitude and handled the last push of lunch with ease.
Dinner was steady until about 7pm when we stayed on a fluctuating 20-30 minutes and then 45-1 hour wait until 9pm when it petered off. Lots of 3's,4's,5's. Definitely should have had a second host, since I spend most of the night running back between the kitchen, the server station, and the host stand while Kelly cocktailed. Had 16 parties at the height of the wait. Generally hectic night for everyone. Not our usual crowd. Many mistakes from the servers and feeling like I had to babysit everyone.
Some issues with sushi bar and kitchen. A family at B1 ordered yakiniku and yakitori. When it hit the table, one kid took a bite of yakiniku and spit it out because he couldn't chew it. The complained it was burnt. I assured them the char is normal because it's grilled. I took both off of their bill and tasted it myself. The yakiniku was especially dry. Went to discuss this with the kitchen and Hector didn't want to hear anything I had to say. I know we're pre cooking them but is there a way we could do a better job? It was beyond dry. Almost jerky-like. Before I could get him to taste the meat, he threw it in the trash. At the very least, the kitchen needs to be more proactive in tasting their food. Just a thought. Noticing a lot more tables with guest changed mind or DNL. How can we work on preventing this?
Two tables simultaneously complained about the Chilean Uni. A3 was very polite even though he said "I thought it tasted rotten" and I gave him Kome bucks for his understanding. A5 was another story. He nearly threw a fit in the middle of the restaurant, stating he eats Uni all the time and it was the most disgusting thing he's ever eaten. 100% recovery for both. Temper tantrum averted. I quickly reminded the servers to tell customers who order this Uni in the future to specify the difference. Not that I think it will really make a difference.
Kate served three men at at B3 who ordered two midnight suns, one w/o cream cheese. She forgot to ring in the modification. When the correct roll was ran to the table, the gentlemen then decided that he didn't want sauce. I comped one and Kate paid for the other. Later, she rang in Snow Crab instead of Tsusbu-gai but it took her a while to take responsibility.
Cut Kate at 9, Krystin at 9:15, and Grace at 9:30. Bingo contest tonight to boost sales. Grace won...gave her two Alamo Drafthouse tickets.
Specials: Snow Crab 15
Tsubu-gai 3
Salmon Kama 2
Hamachi Kama 2
Kaki Fry 3
3 Staff members that stood out (why/how):
Spoke to John and Taylor about getting their own aprons. Both said they would have them by Monday. Speaking of Taylor, not sure if he's overwork or not taking care of himself in his off time but he's definitely losing momentum as a server assistant and attention to detail as a food runner. Reminded him again (now the second time) to be productive on the floor if the kitchen had no tickets. Might need a pep talk soon.
Kelly. Where to begin...really need to see improvement in how she interacts with customers as well as staff. She's not the greatest at taking constructive criticism and prompting. She is terribly disorganized. It almost seems like she feels...picked on/singled out? I don't know how many times I've asked her do something with resistance in her response. She usually retorts with an excuse or the classic "I know"...and I know how much this would drive Elizabeth crazy! This is the same way she speaks to customers. It comes off as unfriendly and passive aggressive. She definitely has issues with anxiety. It's prevalent and noticeable, especially when she doesn't have another host or Kate to lean on. Really, truly, honestly, wholeheartedly need her to dig deep and be more charming and organized since she'll be server training in the upcoming weeks.
Honorable mention: Jason Clark was in a foul mood tonight. He put his head down and did his job but gave FOH the silent treatment
Any VIP's in? Mika & daughter, Liz & Mark
Comps& Void Detail:
-Reopened a check for Johnny. He mixed up two tables checks.
-Void Soy Paper and Crunchy Dynamite. Misring.
-Void Asahi. Misring.
-Comped Yakitori and Yakiniku. Kitchen Error.
-DNL Apple Pie Spring Roll
-100% Recovery on two pieces of Uni Nigiri. DNL
-Guest changed mind Midnight Sun.
-Void Seaweed Salad. Guest changed mind.
R&M needs: Chris from Armadillo Electric came by to assess the lighting issue with the sign out front. He replaced the bulbs and explained that the specific type of bulbs being used cannot be touched with bare hand. Oils from skin cause the bulbs to burn out quickly.
86'd items/ need more: Toro, Fizzy Izze
Tuesday, January 12, 2016
Tuesday PM 1/12/16
Written By: Samara
LY Dinner Sales: $4118
Projected Sales : $4564
TY Dinner Sales: $4446
+/- : 8% over LY and -$118 off of PS
Dinner Covers: 173
Avg PPA: $25.70
Weather: 50's and chilly
Special events?: State of the Union Address
Who worked: Lindsey, Sayo, Grace, Mandy, Clair (CL), Taylor (SA), Hiroe (FR), Miriam (Host)
Flow of Business, Cuts and Ticket Times: Generally slow night. Cut Lindsey after her 7:30 reso was sat. Had a small pop right around 8pm, with about 5 tables (2 2's, a 3, a 4, and a 5) waiting. Wait never lasted more than 20 minutes. Had a 7 top walk in around 9pm, which visibly stressed Mandy out. They thought they ordered an avocado roll when it was marked natto roll...just a case of the numbers not matching up to the descriptions between menus. I bought the natto maki for them to smooth things over. Grace informed me that B8 had ordered a Salmon Kama and the kitchen had burnt it and the remake took over 30 minutes. I comped 50% recovery for the long ticket time. The table was more than understanding. Sayo had a couple at A1 who left her $2.24 tip on a $42.76. Didn't get a chance to confront them before they were out the door. I allowed her to not tip out for this particular table.
Cut Sayo at 8:30, Grace at 9:15. Had a few tables walk in during the last 20 minutes.
Specials:
Snow Crab 14
Tsusbu-gai 0
Sake Toro Sashimi 3
Salmon Kama 1
Hamachi Kama 3
Kaki Fry 0
Iidako Kara Age 0
3 Staff members that stood out (why/how): Grace is showing great improvement. I think the back B's are a good place to keep her for a while.
Clair seemed pretty annoyed when regular George Washington left her no tip (very unlike him and I checked up on him a few times...seemed like he was having a good time). She bounced back shortly after.
Taylor was really slow moving tonight, especially considering it wasn't busy. Miriam and I ended up busing, cleaning, and resetting a good majority of tables.
Any VIP's in? Old John, George Washington
Comps& Void Detail:
-$15 Promo Kome Bucks
-Void 3 Hon Maguro nigiri. 86'd
-50% recovery Salmon Kama. Long ticket time
-Yelp Soft serve
-Void Kirin. Was supposed to be an Asahi.
R&M needs: Called Clark Kent after the smaller bathroom flooded due to a faulty connection in the piping. They showed up around 7 and fixed the leak. Thankfully we weren't busy and having one bathroom for a few hours of service was OK.
86'd items/ need more: Hon Maguro, Toro,
LY Dinner Sales: $4118
Projected Sales : $4564
TY Dinner Sales: $4446
+/- : 8% over LY and -$118 off of PS
Dinner Covers: 173
Avg PPA: $25.70
Weather: 50's and chilly
Special events?: State of the Union Address
Who worked: Lindsey, Sayo, Grace, Mandy, Clair (CL), Taylor (SA), Hiroe (FR), Miriam (Host)
Flow of Business, Cuts and Ticket Times: Generally slow night. Cut Lindsey after her 7:30 reso was sat. Had a small pop right around 8pm, with about 5 tables (2 2's, a 3, a 4, and a 5) waiting. Wait never lasted more than 20 minutes. Had a 7 top walk in around 9pm, which visibly stressed Mandy out. They thought they ordered an avocado roll when it was marked natto roll...just a case of the numbers not matching up to the descriptions between menus. I bought the natto maki for them to smooth things over. Grace informed me that B8 had ordered a Salmon Kama and the kitchen had burnt it and the remake took over 30 minutes. I comped 50% recovery for the long ticket time. The table was more than understanding. Sayo had a couple at A1 who left her $2.24 tip on a $42.76. Didn't get a chance to confront them before they were out the door. I allowed her to not tip out for this particular table.
Cut Sayo at 8:30, Grace at 9:15. Had a few tables walk in during the last 20 minutes.
Specials:
Snow Crab 14
Tsusbu-gai 0
Sake Toro Sashimi 3
Salmon Kama 1
Hamachi Kama 3
Kaki Fry 0
Iidako Kara Age 0
3 Staff members that stood out (why/how): Grace is showing great improvement. I think the back B's are a good place to keep her for a while.
Clair seemed pretty annoyed when regular George Washington left her no tip (very unlike him and I checked up on him a few times...seemed like he was having a good time). She bounced back shortly after.
Taylor was really slow moving tonight, especially considering it wasn't busy. Miriam and I ended up busing, cleaning, and resetting a good majority of tables.
Any VIP's in? Old John, George Washington
Comps& Void Detail:
-$15 Promo Kome Bucks
-Void 3 Hon Maguro nigiri. 86'd
-50% recovery Salmon Kama. Long ticket time
-Yelp Soft serve
-Void Kirin. Was supposed to be an Asahi.
R&M needs: Called Clark Kent after the smaller bathroom flooded due to a faulty connection in the piping. They showed up around 7 and fixed the leak. Thankfully we weren't busy and having one bathroom for a few hours of service was OK.
86'd items/ need more: Hon Maguro, Toro,
TuesdayAM 1.12.16
Written By: Elizabeth
LY Lunch Sales: $1322
Projected Sales : $1664
TY Lunch Sales: $1523
+/- : +15% LY and -$141 PS
Lunch Covers: 104
Avg PPA: $14.64 eww..
Previous Days Labor: 18.66%
Previous Days Comps: 4.97%
Controllable Comps: 2.51%
Weather: Sunny and Warm high 60s
Who worked: Lindsey, Krystin, Kate, Johnny CL, Taylor SA, Kelly FR, I Hosted. Junko called out because her son is sick.
Flow of Business, Cuts and Ticket Times:
Since we didn't have a host today it felt a lot busier than it actually was (for me at least). We went on a small wait around 12:30 because we had a walk in 8 top at 12:15 and a walk in 6 top at 12:30. I heard about some 20 minute tickets but then I also saw a lot of ramens coming out shortly after the order was taken. So maybe it was just one table who's ramen took long. Seemed pretty smooth other than all of my running around. Nothing of note.
3 Staff members that stood out (why/how):
-I bought Krystin lunch for her outstanding help at the host stand. She was constantly collecting menus and putting them back for me, and if I had to do a comp or I was running food she kept an eye on the host stand.
-I also bought Lindsey lunch because of her help. Also because her sales ended up only being $198.
Any VIP's in?
Tarra and Kelvin
Cole
Clair with her Parents and Michael
NOT the Global Catch guy. I always thought that this regular was the Global Catch Guy. Turns out, nope, he's not. So now he's just some rude entitled guy who comes in all the time (He walked in today and I was at the host stand, and I smiled and said hi how are you? And he cruised right by me and sat himself at the sushi bar. I mean, I get it, the guy comes in all the time, never orders directly from the menu and spends a lot of money, but at least be pleasant to someone other than the owner. )
Comps& Void Detail:
I used the Owner Comp for Kayo's meeting partners, since she didn't have time to have lunch with them but wanted them to have lunch.
Emp Day off for Clair and her Family.
Kome Bucks for Lindsey, Krystin and Clair
R&M needs:
Called Armadillo Electric. Chris will be out tomorrow at 10am to look at the north side of the sign and assess why it's not lighting correctly.
Junk Haulers are coming at 2:45 today to haul away all of the broken chairs and other misc. junk we've had laying around the property.
86'd items/ need more:
I ordered Sencha tea yesterday but I'm not sure when it will arrive, today or tomorrow
LY Lunch Sales: $1322
Projected Sales : $1664
TY Lunch Sales: $1523
+/- : +15% LY and -$141 PS
Lunch Covers: 104
Avg PPA: $14.64 eww..
Previous Days Labor: 18.66%
Previous Days Comps: 4.97%
Controllable Comps: 2.51%
Weather: Sunny and Warm high 60s
Who worked: Lindsey, Krystin, Kate, Johnny CL, Taylor SA, Kelly FR, I Hosted. Junko called out because her son is sick.
Flow of Business, Cuts and Ticket Times:
Since we didn't have a host today it felt a lot busier than it actually was (for me at least). We went on a small wait around 12:30 because we had a walk in 8 top at 12:15 and a walk in 6 top at 12:30. I heard about some 20 minute tickets but then I also saw a lot of ramens coming out shortly after the order was taken. So maybe it was just one table who's ramen took long. Seemed pretty smooth other than all of my running around. Nothing of note.
3 Staff members that stood out (why/how):
-I bought Krystin lunch for her outstanding help at the host stand. She was constantly collecting menus and putting them back for me, and if I had to do a comp or I was running food she kept an eye on the host stand.
-I also bought Lindsey lunch because of her help. Also because her sales ended up only being $198.
Any VIP's in?
Tarra and Kelvin
Cole
Clair with her Parents and Michael
NOT the Global Catch guy. I always thought that this regular was the Global Catch Guy. Turns out, nope, he's not. So now he's just some rude entitled guy who comes in all the time (He walked in today and I was at the host stand, and I smiled and said hi how are you? And he cruised right by me and sat himself at the sushi bar. I mean, I get it, the guy comes in all the time, never orders directly from the menu and spends a lot of money, but at least be pleasant to someone other than the owner. )
Comps& Void Detail:
I used the Owner Comp for Kayo's meeting partners, since she didn't have time to have lunch with them but wanted them to have lunch.
Emp Day off for Clair and her Family.
Kome Bucks for Lindsey, Krystin and Clair
R&M needs:
Called Armadillo Electric. Chris will be out tomorrow at 10am to look at the north side of the sign and assess why it's not lighting correctly.
Junk Haulers are coming at 2:45 today to haul away all of the broken chairs and other misc. junk we've had laying around the property.
86'd items/ need more:
I ordered Sencha tea yesterday but I'm not sure when it will arrive, today or tomorrow
Monday, January 11, 2016
Monday PM 1.11.16
Written By: Elizabeth
LY Lunch Sales: $1703
Projected Sales : $1792
TY Lunch Sales: $2210
+/- : +30% LY and +$418 PS
Lunch Covers:
Avg PPA:
LY Dinner Sales: $3201
Projected Sales : $4314
TY Dinner Sales: $4043
+/- : +26% LY and -$271 PS
Dinner Covers: 143
Avg PPA: $28.27
Previous Days Labor: 20%
Previous Days Comps: 7%
Controllable Comps: .77% POINT 77%. That's great.
Weather: Chilly- high 50s
Special events?: The Death of a Legend. The Great David Bowie.
Who worked: Kate, Dusten, Grace, Mandy, Clair CL. Kelly/Miriam host, John SA and Hiroe FR
Flow of Business, Cuts and Ticket Times:
Slow start to the night. It never really picked up. It did here and there around 8pm but that was about it. Pretty uneventful night. Thank goodness for some regulars to keep me occupied.Cut Kate & Miriam at 8, then went 3 on at 8:45, then 2 on around 9:10. No more tables came in after 9:30.
Got some more emailers in today:
Nikki. Young girl with long dark hair and olive complexion. She was at B3 with two other dudes, one of which had a fabulous manicure!
Victor and Diana his girlfriend were also in with the email!
Kaylee and Mark- Friday night regulars, asked for Samara and sang her praise of friendliness and helpfulness on on Friday Nights when they usual come in to eat. Kaylee is going to Grad school at UT, they both moved here a year ago in August from Missouri.
Specials:
Hamachi Cama 1
Salmon Cama
Tsubugai 5
Snow Crab 16
Sake Toro w/Uni 3
3 Staff members that stood out (why/how):
-Grace made good use of her downtime tonight- I saw her several times in other sections filling waters.
-Good teamwork by everyone tonight. It's had to really point anyone out since it was so slow.
Any VIP's in?
the aforementioned
David and Ransom
Kylee
Exec Chef for Juniper- Kristi Sparks (formerly a pastry chef, and currently the cover photo of Edible Austin)
Comps& Void Detail:
SIN for kristi, Email Promo Discounts. voided a house red mandy misrang. voided an uni that wasn't crossed out on a menu and Mandy rang it in.
R&M needs:
I text the gate repair guys about reaffixing the gate, as well as putting some kind of wind blocker on it that Jenna from CenTex Refuse recommended us doing so they don't always keep the gate propped up.
86'd items/ need more:
Jason from Glazers will be bringing a box of hot sake by tomorrow morning, we ran out tonight.
LY Lunch Sales: $1703
Projected Sales : $1792
TY Lunch Sales: $2210
+/- : +30% LY and +$418 PS
Lunch Covers:
Avg PPA:
LY Dinner Sales: $3201
Projected Sales : $4314
TY Dinner Sales: $4043
+/- : +26% LY and -$271 PS
Dinner Covers: 143
Avg PPA: $28.27
Previous Days Labor: 20%
Previous Days Comps: 7%
Controllable Comps: .77% POINT 77%. That's great.
Weather: Chilly- high 50s
Special events?: The Death of a Legend. The Great David Bowie.
Who worked: Kate, Dusten, Grace, Mandy, Clair CL. Kelly/Miriam host, John SA and Hiroe FR
Flow of Business, Cuts and Ticket Times:
Slow start to the night. It never really picked up. It did here and there around 8pm but that was about it. Pretty uneventful night. Thank goodness for some regulars to keep me occupied.Cut Kate & Miriam at 8, then went 3 on at 8:45, then 2 on around 9:10. No more tables came in after 9:30.
Got some more emailers in today:
Nikki. Young girl with long dark hair and olive complexion. She was at B3 with two other dudes, one of which had a fabulous manicure!
Victor and Diana his girlfriend were also in with the email!
Kaylee and Mark- Friday night regulars, asked for Samara and sang her praise of friendliness and helpfulness on on Friday Nights when they usual come in to eat. Kaylee is going to Grad school at UT, they both moved here a year ago in August from Missouri.
Specials:
Hamachi Cama 1
Salmon Cama
Tsubugai 5
Snow Crab 16
Sake Toro w/Uni 3
3 Staff members that stood out (why/how):
-Grace made good use of her downtime tonight- I saw her several times in other sections filling waters.
-Good teamwork by everyone tonight. It's had to really point anyone out since it was so slow.
Any VIP's in?
the aforementioned
David and Ransom
Kylee
Exec Chef for Juniper- Kristi Sparks (formerly a pastry chef, and currently the cover photo of Edible Austin)
Comps& Void Detail:
SIN for kristi, Email Promo Discounts. voided a house red mandy misrang. voided an uni that wasn't crossed out on a menu and Mandy rang it in.
R&M needs:
I text the gate repair guys about reaffixing the gate, as well as putting some kind of wind blocker on it that Jenna from CenTex Refuse recommended us doing so they don't always keep the gate propped up.
86'd items/ need more:
Jason from Glazers will be bringing a box of hot sake by tomorrow morning, we ran out tonight.
Sunday, January 10, 2016
Sunday 1/10/16 PM
Written By: Dusten
LY Dinner Sales: 4809
Projected Sales : 5280
TY Dinner Sales: 4098
+/- : -15% from LY and short PS by -$1182
Dinner Covers: 142
Avg PPA: 28.86
Weather: cold. 40's-30's
Special events?: National Cut Your Energy Costs Day
Who worked: Krystin, Kate, Grace, Leary, Clair CL, Hiroe FR, Jason SA, Cindy and Mirium H
Flow of Business, Cuts and Ticket Times: Steady start. Went on a wait at 6:30-8:15 or so. Died off pretty sharply and early on. I cut Krystin at 8:15pm, Kate at 8:30pm, Grace at 9pm and Leary at 9:25pm. No issues with ticket times. Clair did have a roll ticket print double. She caught it and asked Spencer to not make it. Somehow it got into Danger's hands and the rolls were made.
Also we had issues with customers ordering rolls by number and not getting the correct rolls. All of the servers seem to know that the numbers do not correspond. Kate says she read the order back to the table and they just nodded in apporval. Not surprising there either. I think it is mainly the traditional-maki rolls that don't match. It would be good to encourage diligence in servers making sure the order is read back in full, but it seems that this may be unavoidable entirely until we get the new menus.
Specials: 3 salmon and 3 hamachi kama, 6 iidako kara age, 3 sake toro aburi sashimi, 8 snow crab nigiri
3 Staff members that stood out (why/how): Good job tonight all around. It was slow, but no one slacked off from what I could tell. I did have to re-open a check for Kate. Everything else went fairly smooth. Ran a bingo contest, which Clair won. Gave her $30 kome bucks to use when she brings her parents on their visit.
Any VIP's in? Kindo-san 1st customer today. Andrew came in with Tyler, Kalynn and one other person. Samara and the Thievery Corporation girl. Yellow Jacket bartender and some Hotel Vegas folks. A few familiar faces other than those.
Comps& Void Detail: Voided ika ume shiso and kappa ume shiso- guest meant to order negi-hama and avocado maki. voided miso soup- guest upgraded to kome set. 2 bday comps. Employee day off for Andrew and Samara. Voided a large dreamy clouds bottle- guest wanted the 300ml. AMA discount.
R&M needs: Fairly certain both outdoor heaters are broken now. I tried unsuccessfully to get 3 different propane tanks to work tonight with no luck.
Soft serve flavor seems to be getting weaker and weaker. I like my coffee strong, but our NOLA Iced Coffee is bordering on Vanilla Latte.
86'd items/ need more: mochi for parfait- been out for a few days. Windex. Madai.
LY Dinner Sales: 4809
Projected Sales : 5280
TY Dinner Sales: 4098
+/- : -15% from LY and short PS by -$1182
Dinner Covers: 142
Avg PPA: 28.86
Weather: cold. 40's-30's
Special events?: National Cut Your Energy Costs Day
Who worked: Krystin, Kate, Grace, Leary, Clair CL, Hiroe FR, Jason SA, Cindy and Mirium H
Flow of Business, Cuts and Ticket Times: Steady start. Went on a wait at 6:30-8:15 or so. Died off pretty sharply and early on. I cut Krystin at 8:15pm, Kate at 8:30pm, Grace at 9pm and Leary at 9:25pm. No issues with ticket times. Clair did have a roll ticket print double. She caught it and asked Spencer to not make it. Somehow it got into Danger's hands and the rolls were made.
Also we had issues with customers ordering rolls by number and not getting the correct rolls. All of the servers seem to know that the numbers do not correspond. Kate says she read the order back to the table and they just nodded in apporval. Not surprising there either. I think it is mainly the traditional-maki rolls that don't match. It would be good to encourage diligence in servers making sure the order is read back in full, but it seems that this may be unavoidable entirely until we get the new menus.
Specials: 3 salmon and 3 hamachi kama, 6 iidako kara age, 3 sake toro aburi sashimi, 8 snow crab nigiri
3 Staff members that stood out (why/how): Good job tonight all around. It was slow, but no one slacked off from what I could tell. I did have to re-open a check for Kate. Everything else went fairly smooth. Ran a bingo contest, which Clair won. Gave her $30 kome bucks to use when she brings her parents on their visit.
Any VIP's in? Kindo-san 1st customer today. Andrew came in with Tyler, Kalynn and one other person. Samara and the Thievery Corporation girl. Yellow Jacket bartender and some Hotel Vegas folks. A few familiar faces other than those.
Comps& Void Detail: Voided ika ume shiso and kappa ume shiso- guest meant to order negi-hama and avocado maki. voided miso soup- guest upgraded to kome set. 2 bday comps. Employee day off for Andrew and Samara. Voided a large dreamy clouds bottle- guest wanted the 300ml. AMA discount.
R&M needs: Fairly certain both outdoor heaters are broken now. I tried unsuccessfully to get 3 different propane tanks to work tonight with no luck.
Soft serve flavor seems to be getting weaker and weaker. I like my coffee strong, but our NOLA Iced Coffee is bordering on Vanilla Latte.
86'd items/ need more: mochi for parfait- been out for a few days. Windex. Madai.
Sunday AM 1.10.16
Written By: Elizabeth
LY Lunch Sales: $1935
Projected Sales : $2210
TY Lunch Sales: $2162
+/- : +12% LY and -$48 PS
Lunch Covers: 120
Avg PPA: $18
Previous Days Labor: 13%
Previous Days Comps: 4%
Controllable Comps: 3.85%
Weather: Sunny but still chilly. Low 50s
Who worked: Sayo CL. Sophia, Krystin, Mandy. John SA, Kelly host, Jason FR
Flow of Business, Cuts and Ticket Times:
Slow start to the day. We were really slow all day. Steady but never full even. The sushi bar never filled up once and there were always open tables. At 1:30 it was slow enough so I cut Krystin. Then it continued to slow and empty out.
Of course. Like clockwork, as soon as I cut down to 2 on, 8 tables walked in back to back! What are the odds. Seriously. Sayo and Sophia handled it like champs, they always do. And by 2:30 it slowed back down
Two things:
1- Sayo had mentioned to Hector to drain the Bamboo shoots because when they are dropped in the regular ramen, it leaves this red oily look and makes it look spicy and sometimes people thing it's spicy. Jason Clarke concurred, and so Hector said okay I'll drain it. But right before he said that I overheard him mention something about Take didn't want them drained. So I intervened and told him that if Take tells him to do something a certain way, he needs to do it the way Take told him- that he can't just decide on his own. I have a feeling that he is swayed very easily by others opinions which might be why things can come out inconsistent with him. He needs to be reminded that if Take told him to do something, he does it that way, not the way he thinks it will be better.
2- Krystin's A5 ordered number 35 off the menu, but on the sushi card #35 if the Kanpyo roll, and on the menu it's the Earth Wind and Fire Roll. Is there a reason we have numbers next to the rolls? Just curious. Because since we changed the sushi card but haven't yet changed the Menu, the numbers are off.
3 Staff members that stood out (why/how):
-Mandy, good attitude today. She gave away her Tuesday lunch shift so maybe that helped.
Any VIP's in?
Frank and Sophia- they were in on Tuesday. Then got our email on Friday and are back for Lunch today! He said they usually come in on Sundays since his wife works down the street, and have been coming in for quite some time. His favorite is the okonomiyaki at dinner, as well as the Kome Fries. They're an older couple- he's a white guy with a bum right eye, and she's small asian woman. Very sweet couple.
Another email couple! Beemer and Ping. They have two children, Nathan and I forgot the little girl's name already...darn it! They are a sweet family that come in often. Beemer is from Malaysia and Ping is from Taiwan. They always bring friends and family in here whenever they are in town. And whenever anyone asks for recommendations he always tells them here! So Sweet
Comps& Void Detail:
Promo Comp (for the email. it's 10% off the check. Just do the math pre-tax and take the $$ amount off)
Bday dessert
FNF $3.50 for Sophia's Boyfriend
R&M needs:
86'd items/ need more:
LY Lunch Sales: $1935
Projected Sales : $2210
TY Lunch Sales: $2162
+/- : +12% LY and -$48 PS
Lunch Covers: 120
Avg PPA: $18
Previous Days Labor: 13%
Previous Days Comps: 4%
Controllable Comps: 3.85%
Weather: Sunny but still chilly. Low 50s
Who worked: Sayo CL. Sophia, Krystin, Mandy. John SA, Kelly host, Jason FR
Flow of Business, Cuts and Ticket Times:
Slow start to the day. We were really slow all day. Steady but never full even. The sushi bar never filled up once and there were always open tables. At 1:30 it was slow enough so I cut Krystin. Then it continued to slow and empty out.
Of course. Like clockwork, as soon as I cut down to 2 on, 8 tables walked in back to back! What are the odds. Seriously. Sayo and Sophia handled it like champs, they always do. And by 2:30 it slowed back down
Two things:
1- Sayo had mentioned to Hector to drain the Bamboo shoots because when they are dropped in the regular ramen, it leaves this red oily look and makes it look spicy and sometimes people thing it's spicy. Jason Clarke concurred, and so Hector said okay I'll drain it. But right before he said that I overheard him mention something about Take didn't want them drained. So I intervened and told him that if Take tells him to do something a certain way, he needs to do it the way Take told him- that he can't just decide on his own. I have a feeling that he is swayed very easily by others opinions which might be why things can come out inconsistent with him. He needs to be reminded that if Take told him to do something, he does it that way, not the way he thinks it will be better.
2- Krystin's A5 ordered number 35 off the menu, but on the sushi card #35 if the Kanpyo roll, and on the menu it's the Earth Wind and Fire Roll. Is there a reason we have numbers next to the rolls? Just curious. Because since we changed the sushi card but haven't yet changed the Menu, the numbers are off.
3 Staff members that stood out (why/how):
-Mandy, good attitude today. She gave away her Tuesday lunch shift so maybe that helped.
Any VIP's in?
Frank and Sophia- they were in on Tuesday. Then got our email on Friday and are back for Lunch today! He said they usually come in on Sundays since his wife works down the street, and have been coming in for quite some time. His favorite is the okonomiyaki at dinner, as well as the Kome Fries. They're an older couple- he's a white guy with a bum right eye, and she's small asian woman. Very sweet couple.
Another email couple! Beemer and Ping. They have two children, Nathan and I forgot the little girl's name already...darn it! They are a sweet family that come in often. Beemer is from Malaysia and Ping is from Taiwan. They always bring friends and family in here whenever they are in town. And whenever anyone asks for recommendations he always tells them here! So Sweet
Comps& Void Detail:
Promo Comp (for the email. it's 10% off the check. Just do the math pre-tax and take the $$ amount off)
Bday dessert
FNF $3.50 for Sophia's Boyfriend
R&M needs:
86'd items/ need more:
Saturday, January 9, 2016
Saturday PM 1.9.16
Written By: Elizabeth
LY Dinner Sales: $5335
Projected Sales : $6525
TY Dinner Sales: $7104
+/- : +33% LY and +$579 over PS
Dinner Covers: 218
Avg PPA: $32.59
Weather: it got cold! 30s
Special events?: Free week(end)
Who worked: Miho, Clair, Kate, Sayo, Dusten CL. Miriam/Cindy Host, Grace CT, Taylor SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
The cold brought everyone in early, which I sort of expected. The Party room that had a meeting at 4pm kept Miho on her toes. Around 5:15 3 more people arrived and we were cramming chairs in the room to fit everyone. It got a little hairy for a second because of the shuffling around and then people ordering drinks at the same time, but I got everyone set up and Miho was able to get the drinks going at that time.
By 6pm we were on a wait with several 4 and 5 tops. Then the two tops arrived around 7, but still a few more 5's intermingled. Had a party of 6 kids and 4 adults in the party room at 7pm which, again, kept Miho on her toes.
Throughout the night, though there were no long tickets from the kitchen, they seemed pretty tame all night. The sushi bar got hit pretty hard and we had some 30 minute ticket times around the start of the pick up (around 5:50) and still got a few more later on due to the massive amount of rolls being ordered. No tables raised any concern over it, so that was good. Business died down around 9:30 at which point I made cuts: Cindy, Miho, Clair. I went 2 on at 10pm. It died after that with only 2 more tables coming in. I cut Miriam & Taylor at 10:30.The last table came in at 10:30...and stayed until midnight talking, unbeknownst to themselves.
On a side note: Daniel, twice tonight you received personal phone calls. Once from your Uncle and once from your Step-dad. Please advise your family to stop calling here and only call your cell phone. We are not your personal answering service (those cost money)
Specials:
Salmon Collar 0
Hamachi Collar 2
Kaki Fry 4
Snow Crab 23
Tsubugai 13
Sake Toro Aburi 6
3 Staff members that stood out (why/how):
-I was trying to observe Kate tonight to see why exactly she falls behind. She did a good job in the Back B's tonight and anytime I saw her I would call her attention to her sushi bar food and have her run it. With her it just might be about creating awareness.
-Sayo was turning and burning tables tonight. Super star tonight!
-Miho did an amazing job handling the 5pm party along with her other tables, as well as her 7pm reso with 6 kids that were running all over the place She's so professional and poised.
Any VIP's in?
Kannika from Royal Blue, Cooper and Mieko,
Comps& Void Detail:
voided a few items: guest changed mind.
FNF comp for a Kaki fry for Kannika
R&M needs:
I'm going to email Jeanna about the trash truck breaking the gate. I'm getting a little fed up with the service we have received from them (or the lack of service and communication regarding the gate the first time)
86'd items/ need more:
Rice Cripsies for Parfait
House Red: for the record, we sold through the 15 bottles we had. Typically we don't sell more than 6-8 bottles per week on the regular. Proves my theory once again. Don't order it, and it will sell.
LY Dinner Sales: $5335
Projected Sales : $6525
TY Dinner Sales: $7104
+/- : +33% LY and +$579 over PS
Dinner Covers: 218
Avg PPA: $32.59
Weather: it got cold! 30s
Special events?: Free week(end)
Who worked: Miho, Clair, Kate, Sayo, Dusten CL. Miriam/Cindy Host, Grace CT, Taylor SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
The cold brought everyone in early, which I sort of expected. The Party room that had a meeting at 4pm kept Miho on her toes. Around 5:15 3 more people arrived and we were cramming chairs in the room to fit everyone. It got a little hairy for a second because of the shuffling around and then people ordering drinks at the same time, but I got everyone set up and Miho was able to get the drinks going at that time.
By 6pm we were on a wait with several 4 and 5 tops. Then the two tops arrived around 7, but still a few more 5's intermingled. Had a party of 6 kids and 4 adults in the party room at 7pm which, again, kept Miho on her toes.
Throughout the night, though there were no long tickets from the kitchen, they seemed pretty tame all night. The sushi bar got hit pretty hard and we had some 30 minute ticket times around the start of the pick up (around 5:50) and still got a few more later on due to the massive amount of rolls being ordered. No tables raised any concern over it, so that was good. Business died down around 9:30 at which point I made cuts: Cindy, Miho, Clair. I went 2 on at 10pm. It died after that with only 2 more tables coming in. I cut Miriam & Taylor at 10:30.The last table came in at 10:30...and stayed until midnight talking, unbeknownst to themselves.
On a side note: Daniel, twice tonight you received personal phone calls. Once from your Uncle and once from your Step-dad. Please advise your family to stop calling here and only call your cell phone. We are not your personal answering service (those cost money)
Specials:
Salmon Collar 0
Hamachi Collar 2
Kaki Fry 4
Snow Crab 23
Tsubugai 13
Sake Toro Aburi 6
3 Staff members that stood out (why/how):
-I was trying to observe Kate tonight to see why exactly she falls behind. She did a good job in the Back B's tonight and anytime I saw her I would call her attention to her sushi bar food and have her run it. With her it just might be about creating awareness.
-Sayo was turning and burning tables tonight. Super star tonight!
-Miho did an amazing job handling the 5pm party along with her other tables, as well as her 7pm reso with 6 kids that were running all over the place She's so professional and poised.
Any VIP's in?
Kannika from Royal Blue, Cooper and Mieko,
Comps& Void Detail:
voided a few items: guest changed mind.
FNF comp for a Kaki fry for Kannika
R&M needs:
I'm going to email Jeanna about the trash truck breaking the gate. I'm getting a little fed up with the service we have received from them (or the lack of service and communication regarding the gate the first time)
86'd items/ need more:
Rice Cripsies for Parfait
House Red: for the record, we sold through the 15 bottles we had. Typically we don't sell more than 6-8 bottles per week on the regular. Proves my theory once again. Don't order it, and it will sell.
Saturday AM 1/9/16
Written By: Samara
LY Lunch Sales: $2199
Projected Sales : $2326.50
TY Lunch Sales: $2576
+/- : +17% over LY and +$249.50 over PS
Lunch Covers: 151
Avg PPA: $17.06
Previous Days Labor: 16%
Previous Days Comps: 5%
Controllable Comps: 6.21% ($11.40 FNF, $9 DNL, $3.85 Guest Changed Mind)
Weather: 50's and windy
Special events?: Free Week continues
Who worked: Krystin, Lindsey, Sophia, Johnny (CL), Jason (SA), Taylor (FR), Cindy (Host)
Flow of Business, Cuts and Ticket Times: Mellow lunch. Filled up around 1pm and were briefly on 10 minute wait between 1:30 and 2pm. Ticket times were good, small lag but nothing severe at the ramen station. Robin is still adjusting. Cut Krystin at 1:30, Lindsey at 2;15, and Sophia at 2:45.
3 Staff members that stood out (why/how): Lots of modification/substitution inquiries from Sophia. She went over me a couple of times, going to directly to sushi bar and kitchen without my immediate knowledge. In one case, a customer wanted to order a grill item from the dinner menu. I told her no, explaining that the kitchen is not set up for dinner, that customers begin to expect modifications every time they dine in, and it's not something I want to encourage especially when we get slammed. She went to ask the kitchen anyway.
Taylor needs to be watched in the kitchen when he's food running. He's chatty. Made a couple of plating mistakes. I asked him to be on the floor refilling waters if there were no tickets in the kitchen (that's what the bell is for, right?) but he didn't take much initiative. Towards the end of lunch, Cindy ordered a Thai Style Kara Age. Toshi-san and Lindsey ordered a regular Kara Age. Taylor gave Cindy Toshi's food.
Caught Jason Clark eating in dry storage and asked him to go in the office. He did but not before telling me that Take says it's OK to eat back there again...is this true? I've encountered more of this lately in the past week.
Any VIP's in? Kenny, Sayo & boyfriend, Clair & boyfriend, Vivian & Eric
Comps& Void Detail:
-Employee Day off for Clair and Sayo
R&M needs: Daniel went to Restaurant Depot this morning to pick up clamshells and seaweed salad.
86'd items/ need more:
LY Lunch Sales: $2199
Projected Sales : $2326.50
TY Lunch Sales: $2576
+/- : +17% over LY and +$249.50 over PS
Lunch Covers: 151
Avg PPA: $17.06
Previous Days Labor: 16%
Previous Days Comps: 5%
Controllable Comps: 6.21% ($11.40 FNF, $9 DNL, $3.85 Guest Changed Mind)
Weather: 50's and windy
Special events?: Free Week continues
Who worked: Krystin, Lindsey, Sophia, Johnny (CL), Jason (SA), Taylor (FR), Cindy (Host)
Flow of Business, Cuts and Ticket Times: Mellow lunch. Filled up around 1pm and were briefly on 10 minute wait between 1:30 and 2pm. Ticket times were good, small lag but nothing severe at the ramen station. Robin is still adjusting. Cut Krystin at 1:30, Lindsey at 2;15, and Sophia at 2:45.
3 Staff members that stood out (why/how): Lots of modification/substitution inquiries from Sophia. She went over me a couple of times, going to directly to sushi bar and kitchen without my immediate knowledge. In one case, a customer wanted to order a grill item from the dinner menu. I told her no, explaining that the kitchen is not set up for dinner, that customers begin to expect modifications every time they dine in, and it's not something I want to encourage especially when we get slammed. She went to ask the kitchen anyway.
Taylor needs to be watched in the kitchen when he's food running. He's chatty. Made a couple of plating mistakes. I asked him to be on the floor refilling waters if there were no tickets in the kitchen (that's what the bell is for, right?) but he didn't take much initiative. Towards the end of lunch, Cindy ordered a Thai Style Kara Age. Toshi-san and Lindsey ordered a regular Kara Age. Taylor gave Cindy Toshi's food.
Caught Jason Clark eating in dry storage and asked him to go in the office. He did but not before telling me that Take says it's OK to eat back there again...is this true? I've encountered more of this lately in the past week.
Any VIP's in? Kenny, Sayo & boyfriend, Clair & boyfriend, Vivian & Eric
Comps& Void Detail:
-Employee Day off for Clair and Sayo
R&M needs: Daniel went to Restaurant Depot this morning to pick up clamshells and seaweed salad.
86'd items/ need more:
Friday, January 8, 2016
Friday PM 1/8/16
Written By: Samara
LY Dinner Sales: $5351
Projected Sales : $6785
TY Dinner Sales: $5887
+/- : +10% over LY and -$898 PS
Dinner Covers: 210
Avg PPA: 28.03
Weather: High 50's
Special events?: Free Week!
Who worked: Johnny, Leary, Lindsey, Sophia, Dusten (CL), Taylor (SA), Jason (FR), Kelly & Cindy (Hosts)
Flow of Business, Cuts and Ticket Times: Easy, mellow night. Since it's Free Week and the weather is considerably warmer than it has been, a lot of people stayed away. Got up to an hour wait by 7, with a steady rotation of tables every 45 minutes or so. Quote times were excellent. There were no customer issues or long ticket times. Great teamwork by all. Cut Johnny at 9:30, Leary at 9:45, and went on at 10:30.
Specials: Snow Crab 18
Tsubu-gai 1
Salmon Kama 2
Hamachi Kama 2
Kaki Fry 4
Iidako Kara-Age 6
3 Staff members that stood out (why/how): Taylor could work on his sense of urgency. He's efficient in the sense that he thoroughly cleans the table but he could prioritize a bit more. I asked him to use a tray a couple of times after watching him put his hands in dirty glasses to carry them.
Johnny and Dusten were great at pre-bussing their own sections and other server's tables.
Any VIP's in? A few familiar faces
Comps& Void Detail:
-DNL glass of montepulciano
-Guest Changed Mind. Takoyaki
-Gift of Shumai from Elizabeth to table that was sent here by Kelly of Vino Vino
R&M needs:
86'd items/ need more: Low on house red, Ginger beer, Uni, Toro, Clamshells
LY Dinner Sales: $5351
Projected Sales : $6785
TY Dinner Sales: $5887
+/- : +10% over LY and -$898 PS
Dinner Covers: 210
Avg PPA: 28.03
Weather: High 50's
Special events?: Free Week!
Who worked: Johnny, Leary, Lindsey, Sophia, Dusten (CL), Taylor (SA), Jason (FR), Kelly & Cindy (Hosts)
Flow of Business, Cuts and Ticket Times: Easy, mellow night. Since it's Free Week and the weather is considerably warmer than it has been, a lot of people stayed away. Got up to an hour wait by 7, with a steady rotation of tables every 45 minutes or so. Quote times were excellent. There were no customer issues or long ticket times. Great teamwork by all. Cut Johnny at 9:30, Leary at 9:45, and went on at 10:30.
Specials: Snow Crab 18
Tsubu-gai 1
Salmon Kama 2
Hamachi Kama 2
Kaki Fry 4
Iidako Kara-Age 6
3 Staff members that stood out (why/how): Taylor could work on his sense of urgency. He's efficient in the sense that he thoroughly cleans the table but he could prioritize a bit more. I asked him to use a tray a couple of times after watching him put his hands in dirty glasses to carry them.
Johnny and Dusten were great at pre-bussing their own sections and other server's tables.
Any VIP's in? A few familiar faces
Comps& Void Detail:
-DNL glass of montepulciano
-Guest Changed Mind. Takoyaki
-Gift of Shumai from Elizabeth to table that was sent here by Kelly of Vino Vino
R&M needs:
86'd items/ need more: Low on house red, Ginger beer, Uni, Toro, Clamshells
Friday AM 1.8.16
Written By: Elizabeth
LY Lunch Sales: $2092
Projected Sales : $2244
TY Lunch Sales: $1994
+/- :-5% LY and -$250 PS
Lunch Covers: 130
Avg PPA: $15.34
Previous Days Labor: 21%
Previous Days Comps: 5%
Controllable Comps:0% !!!
Weather: Sunny and pleasant. Low 60s
Special events?:
none
Who worked:
Mandy, Krystin, Sayo, Clair CL. Kelly Host, Jason FR, Taylor SA
Flow of Business, Cuts and Ticket Times:
Pretty smooth day ticket time wise- though we did have a few long tickets from the sushi bar it wasn't noticeable on the floor. I talked to the staff this morning about repeating back orders and explaining the orders to the guests- in order to cut down on mistakes. And right off the bat Mandy makes a mistake. The woman ordered a sushi lunch with a "sake roll", and Mandy took it as a "rock and roll" so when I ran the food the woman told me, obviously, it was wrong. We figured out where Mandy went wrong, but it just didn't seem like it phased her. I know she has been complaining a lot about working lately. She goes out of town soon, and I have scheduled Sunday morning this week. Then she's scheduled Monday night, a double on Tuesday then Off Wednesday and then Thursday night and then she's requested off Fri-Monday. I'm going to try and give her only 3 shifts when she returns to see if there is a shift in attitude. Otherwise I will be speaking with her about attitude and performance in her eval (well, I'm going to anyway, but even more so)
In any case, it was steady but not crazy busy. Cut Mandy at 1pm, then Krystin at 1:15, and went 2 on until close
3 Staff members that stood out (why/how):
-Mandy as mentioned above
-Krystin seemed to get a little stressed out at one point with all of her tables, but kept her cool and delegated what needed to be done.
Any VIP's in?
Ish, Fontaine Schibi, Mike (Krystin Commercial Guy- he shaved!)
Comps& Void Detail:
Voided a few items: side salad, guest ended up ordering a curry. sushi lunch, re-used the rock and roll, iced tea mising.
R&M needs:
86'd items/ need more:
Still need Windex
86 clamshells- need to go clamshells
LY Lunch Sales: $2092
Projected Sales : $2244
TY Lunch Sales: $1994
+/- :-5% LY and -$250 PS
Lunch Covers: 130
Avg PPA: $15.34
Previous Days Labor: 21%
Previous Days Comps: 5%
Controllable Comps:0% !!!
Weather: Sunny and pleasant. Low 60s
Special events?:
none
Who worked:
Mandy, Krystin, Sayo, Clair CL. Kelly Host, Jason FR, Taylor SA
Flow of Business, Cuts and Ticket Times:
Pretty smooth day ticket time wise- though we did have a few long tickets from the sushi bar it wasn't noticeable on the floor. I talked to the staff this morning about repeating back orders and explaining the orders to the guests- in order to cut down on mistakes. And right off the bat Mandy makes a mistake. The woman ordered a sushi lunch with a "sake roll", and Mandy took it as a "rock and roll" so when I ran the food the woman told me, obviously, it was wrong. We figured out where Mandy went wrong, but it just didn't seem like it phased her. I know she has been complaining a lot about working lately. She goes out of town soon, and I have scheduled Sunday morning this week. Then she's scheduled Monday night, a double on Tuesday then Off Wednesday and then Thursday night and then she's requested off Fri-Monday. I'm going to try and give her only 3 shifts when she returns to see if there is a shift in attitude. Otherwise I will be speaking with her about attitude and performance in her eval (well, I'm going to anyway, but even more so)
In any case, it was steady but not crazy busy. Cut Mandy at 1pm, then Krystin at 1:15, and went 2 on until close
3 Staff members that stood out (why/how):
-Mandy as mentioned above
-Krystin seemed to get a little stressed out at one point with all of her tables, but kept her cool and delegated what needed to be done.
Any VIP's in?
Ish, Fontaine Schibi, Mike (Krystin Commercial Guy- he shaved!)
Comps& Void Detail:
Voided a few items: side salad, guest ended up ordering a curry. sushi lunch, re-used the rock and roll, iced tea mising.
R&M needs:
86'd items/ need more:
Still need Windex
86 clamshells- need to go clamshells
Thursday, January 7, 2016
Thursday 1/7/15
Written By: Samara
LY Lunch Sales: $1891
Projected Sales : $2023
TY Lunch Sales: $1413
+/- : -25 of LY and -$610 off of PS
Lunch Covers: 88
Avg PPA: $16.06
LY Dinner Sales: $3935
Projected Sales : $4930
TY Dinner Sales: $4495
+/- : +14% over LY and -$435.50 PS
Dinner Covers: 171
Avg PPA: $26.73
Previous Days Labor: 21%
Previous Days Comps: 5%
Controllable Comps: 6.84% ($8 Guest changed mind and $14.00 recovery for kitchen errors)
Weather: 60's and sunny during the day,
Special events?:
Who worked: LUNCH- Sophia, Lindsey, Sayo, Johnny (CL), Jason (FR), Taylor (SA), Junk (host)
DINNER- Sophia, Leary, Mandy, Miho, Dusten (CL), Kelly (FR), Taylor (SA), Miriam & CIndy (host)
Flow of Business, Cuts and Ticket Times: Lunch was pretty slow overall. Never went on a wait and was mostly full around 12:30. Sophia at 12:30, Lindsey at 1, and went one on at 1:30. Addressed the pre shift note about measuring alcoholic beverages. I spotted what seemed like an obvious over pour from Sophia, just like last night, again. Through further inspection with Dusten, there is a noticeable difference in sake box sizes. Properly measured pours fill the the brim of the smaller boxes. How have I never noticed this before?
Dinner started off with a bang. Miriam caught my attention soon after opening to inform me of a drunk guy in the lobby. She said he was speaking incoherently. He could barely keep his head up or eyes open and said it was his birthday and his parents were arriving shortly (but he definitely was not this well spoken...I'm obviously paraphrasing). I watched him wait on the patio for a few minutes. He put his phone up to his mouth and tried to drink out of it. Alarm bells went off in my head! I went outside to investigate further. When I expressed my concern for his well being, he admitted to taking methadone for the first time today to kick a heroin habit. Figured he could wait outside for a while until the rest of his party appeared. He came into the lobby a second time and asked for a glass of water. I called Leary in for backup. He talked the gentlemen for a some minutes. Honestly, I wanted to get him out of here as soon as possible, fearing what he would do next. When he spilled the water on the lobby floor, I ran to get a mop. He insisted on cleaning up the mess and tried to follow me into the server station. I was very stern in asking him to either sit down in the lobby or outside. Leary asked him to leave shortly after and suggested he go lay down.
Filled up around 6 and stayed on a consistent wait of 25-35 minutes for two tops and got up to over an hour for 4 tops. Miriam's wait times were off about 15 minutes but there quite a few 2+ hour campers. I opted to put a 5 top in the party room just to get the wait list shorter. A 3 top and a 4 top went over their quote times about 25 minutes. Sent out miso soups to smooth things over. Went off the wait by 9 when it completely died off. Cut Sophia and Leary at this time and Mandy at 9:30. No long tickets or customer issues.
Specials: Tsubu-gai 8
Snow Crab 11
Bitches Brew Roll 16
Hamachi Kama 1
Kaki Fry 2
Iidako Kara Age 5
3 Staff members that stood out (why/how): Had a terribly uncomfortable moment with Mandy tonight. Two of my really good friends, Bill & Kelly, came in to eat and were sat in her section. They asked specifically for my help in choosing menu items (Kelly is allergic to salmon) as well as sake suggestions. They couldn't decide on a bottle and opted for a glass of Bride of Fox for Kelly and Tears of Dawn for Bill. I ran the drinks out to them and relayed all of this to Mandy. Her response was something to the effect of "You didn't up sell a bottle? Stay away from my table." Her tone was pretty dry; she truly seemed annoyed that I didn't up sell a bottle to my close friends. I verbalized that I was sending them Katuso Tataki and Madai nigiri to her but she never rang it in, assuming I would. Her excuse was something about managers ring in gifts/comps for servers or on a separate ticket. I understand her sentiment but she had rung in their drinks after I ran them. Lots on confusion here. She seemed annoyed by this also. Guess it's time I sit down with servers and figure out a better way to communicate with each other. I spoke to her after her shift to explain how the situation came across. She was apologetic and said it was just a joke. Happy to have settled this on a high note.
Kelly's first time as food runner during dinner. She dropped Kome Fries to the S10 instead of S12 and didn't realize a Kome set meant miso soup. Other than that, great job. She's still learning. Keep an eye out.
Any VIP's in? Lauren (messy haired girl), Bill & Kelly, Rachel & Carlos
Comps& Void Detail:
-Gifted a french press to Lauren
-Employee meals from Ramen station. Rang in under training meal.
-Gift of Madai and Katsuo Tataki to Bill and Kelly
-$30 Holiday Kome bucks
-Customer had already closed out when she decided the Vermentino was not her thing. Reopened the check for Cindy to void and re-ring a replacement beverage.
-Void glass of Living Jewel. Misring.
R&M needs: For the last week, the trailer keys have been living in the kitchen. Can we please keep them in the office?
Safe is off by $80. Double checked all the check out slips and counting the money again.
86'd items/ need more: I know we're getting more aprons tomorrow but can we have all FOH that are expected to wear them have their own? All the SA's and FR's have been without aprons for days now and it makes sense that they should have a personal apron just as the servers do.
Uni, Ginger beer...think we need to up our par. Are we selling more cocktails than usual?
LY Lunch Sales: $1891
Projected Sales : $2023
TY Lunch Sales: $1413
+/- : -25 of LY and -$610 off of PS
Lunch Covers: 88
Avg PPA: $16.06
LY Dinner Sales: $3935
Projected Sales : $4930
TY Dinner Sales: $4495
+/- : +14% over LY and -$435.50 PS
Dinner Covers: 171
Avg PPA: $26.73
Previous Days Labor: 21%
Previous Days Comps: 5%
Controllable Comps: 6.84% ($8 Guest changed mind and $14.00 recovery for kitchen errors)
Weather: 60's and sunny during the day,
Special events?:
Who worked: LUNCH- Sophia, Lindsey, Sayo, Johnny (CL), Jason (FR), Taylor (SA), Junk (host)
DINNER- Sophia, Leary, Mandy, Miho, Dusten (CL), Kelly (FR), Taylor (SA), Miriam & CIndy (host)
Flow of Business, Cuts and Ticket Times: Lunch was pretty slow overall. Never went on a wait and was mostly full around 12:30. Sophia at 12:30, Lindsey at 1, and went one on at 1:30. Addressed the pre shift note about measuring alcoholic beverages. I spotted what seemed like an obvious over pour from Sophia, just like last night, again. Through further inspection with Dusten, there is a noticeable difference in sake box sizes. Properly measured pours fill the the brim of the smaller boxes. How have I never noticed this before?
Dinner started off with a bang. Miriam caught my attention soon after opening to inform me of a drunk guy in the lobby. She said he was speaking incoherently. He could barely keep his head up or eyes open and said it was his birthday and his parents were arriving shortly (but he definitely was not this well spoken...I'm obviously paraphrasing). I watched him wait on the patio for a few minutes. He put his phone up to his mouth and tried to drink out of it. Alarm bells went off in my head! I went outside to investigate further. When I expressed my concern for his well being, he admitted to taking methadone for the first time today to kick a heroin habit. Figured he could wait outside for a while until the rest of his party appeared. He came into the lobby a second time and asked for a glass of water. I called Leary in for backup. He talked the gentlemen for a some minutes. Honestly, I wanted to get him out of here as soon as possible, fearing what he would do next. When he spilled the water on the lobby floor, I ran to get a mop. He insisted on cleaning up the mess and tried to follow me into the server station. I was very stern in asking him to either sit down in the lobby or outside. Leary asked him to leave shortly after and suggested he go lay down.
Filled up around 6 and stayed on a consistent wait of 25-35 minutes for two tops and got up to over an hour for 4 tops. Miriam's wait times were off about 15 minutes but there quite a few 2+ hour campers. I opted to put a 5 top in the party room just to get the wait list shorter. A 3 top and a 4 top went over their quote times about 25 minutes. Sent out miso soups to smooth things over. Went off the wait by 9 when it completely died off. Cut Sophia and Leary at this time and Mandy at 9:30. No long tickets or customer issues.
Specials: Tsubu-gai 8
Snow Crab 11
Bitches Brew Roll 16
Hamachi Kama 1
Kaki Fry 2
Iidako Kara Age 5
3 Staff members that stood out (why/how): Had a terribly uncomfortable moment with Mandy tonight. Two of my really good friends, Bill & Kelly, came in to eat and were sat in her section. They asked specifically for my help in choosing menu items (Kelly is allergic to salmon) as well as sake suggestions. They couldn't decide on a bottle and opted for a glass of Bride of Fox for Kelly and Tears of Dawn for Bill. I ran the drinks out to them and relayed all of this to Mandy. Her response was something to the effect of "You didn't up sell a bottle? Stay away from my table." Her tone was pretty dry; she truly seemed annoyed that I didn't up sell a bottle to my close friends. I verbalized that I was sending them Katuso Tataki and Madai nigiri to her but she never rang it in, assuming I would. Her excuse was something about managers ring in gifts/comps for servers or on a separate ticket. I understand her sentiment but she had rung in their drinks after I ran them. Lots on confusion here. She seemed annoyed by this also. Guess it's time I sit down with servers and figure out a better way to communicate with each other. I spoke to her after her shift to explain how the situation came across. She was apologetic and said it was just a joke. Happy to have settled this on a high note.
Kelly's first time as food runner during dinner. She dropped Kome Fries to the S10 instead of S12 and didn't realize a Kome set meant miso soup. Other than that, great job. She's still learning. Keep an eye out.
Any VIP's in? Lauren (messy haired girl), Bill & Kelly, Rachel & Carlos
Comps& Void Detail:
-Gifted a french press to Lauren
-Employee meals from Ramen station. Rang in under training meal.
-Gift of Madai and Katsuo Tataki to Bill and Kelly
-$30 Holiday Kome bucks
-Customer had already closed out when she decided the Vermentino was not her thing. Reopened the check for Cindy to void and re-ring a replacement beverage.
-Void glass of Living Jewel. Misring.
R&M needs: For the last week, the trailer keys have been living in the kitchen. Can we please keep them in the office?
Safe is off by $80. Double checked all the check out slips and counting the money again.
86'd items/ need more: I know we're getting more aprons tomorrow but can we have all FOH that are expected to wear them have their own? All the SA's and FR's have been without aprons for days now and it makes sense that they should have a personal apron just as the servers do.
Uni, Ginger beer...think we need to up our par. Are we selling more cocktails than usual?
Wednesday, January 6, 2016
Wednesday 1/6/15
Written By: Samara
LY Lunch Sales: $1888
Projected Sales : $1819
TY Lunch Sales: $2000
+/- : +6% over LY and $181 over PS
Lunch Covers: 120
Avg PPA: $16.39
LY Dinner Sales: $4267
Projected Sales : $4872
TY Dinner Sales: $4758
+/- : +12% over LY and -$114 of PS
Dinner Covers: 178
Avg PPA: $26.73
Previous Days Labor: 19%
Previous Days Comps: 5%
Controllable Comps: 7.42% ($15 FNF, $8 DNL)
Weather: 40's, cloudy, rainy. Yuck.
Special events?: Three King's Day
Who worked: LUNCH- Kate, Naoto, Lindsey, Johnny (CL), Junko (host), John (SA), Kelly (FR)
DINNER- Kate, Naoto, Sayo, Miho, Sophia (CL), Kelly & Miriam (hosts), Jason (SA), Taylor (FR)
Flow of Business, Cuts and Ticket Times: Busy, steady lunch. Full and on 15-20 minute wait by noon. The wait increased to 25 minutes around 12:30 but slowly trickled off around 1:30. Cut Kate at 1pm, Naoto at 1:30, and went one on at 1:40.
Had a couple of raw food issues with the kitchen today. Raw ebi in a kid's plate (ebi was still completely grey) and raw chicken for a lunch katsu. Both incidents happened within the 10 minutes of each other. I asked Matt to keep a closer eye on Kazu at the teishoku station for the remainder of the shift and reminded the kitchen to double and triple check plates before sending them out. From line cook to expo to food runner, it is everyone's responsibility and things like this should ideally never happen. Both tables were friendly and understanding. I comped 100% recovery on both. Let's revisit this issue in the next manager meeting, please.
Lindsey had some confusion with two gentlemen at A8. They wanted veggie tempura. Lindsey explained the difference in a side of tempura and the tempura lunch. They opted to get the tempura lunch but were unhappy with the amount of tempura on the plate, didn't want the shrimp and salad at all. We settled on ordering two sides of veggie tempura. Somehow through further confusion, Lindsey didn't ring it in. She assumed I would because I spoke to the table. Ended up giving them some Kome bucks. The line of communication could have been better. Even if I had rung in those items for her, she didn't double check until they wanted the bill.
Hired Tea as a new dishwasher. Set her up on Hot Schedules.
Dinner was consistently busy. On a wait by 6:30 and average wait time was about 15-30 minutes until it petered off around 9pm.
Had a four top with a car seat around 6pm that was very persistent about being seated immediately, even though there was not a table available. One woman was walking around the restaurant and pointing to tables (B3, A8, and even the sushi bar) no matter how many times I said it couldn't work for her party size. I assured them it would only be 20 minutes. They ended up only waiting for 6 minutes. Some people are so fussy.
Cut Kate at 8:30, Naoto at 8:45, Kelly at 9, and Sayo at 9:15. No long tickets or customer issues to note.
Sophia brought to my attention that we have two open bottles of each Living Jewel and Snow Maiden. One set of the bottles are without dates. I'll put this in the pre shift notes about checking bottles thoroughly.
Ran a contest for the Coffee Nigori because it's not selling as well as I had hoped. Not one bottle was sold and no one won tonight. Can we possibly start selling by the glass?
Specials
Snow Crab 7
Tsubu-gai 1
Bitches Brew Roll 13
Salmon Kama 1
Hamachi Kama 2
Iidako Kara Age 7
3 Staff members that stood out (why/how): Kelly is eager to cock tail while hosting but I'd like to see more attention to detail. I corrected a couple Asahi draft pours and she made an Okinawa Breeze without any bubbles.
Sophia over poured a glass of sake...the box was nearly overflowing. She seemed stunned when I pointed it out, almost as if it had poured itself. I'd keep a closer eye on this. Think it's more common of an occurrence than we realize.
Kate was in a strange mood after I asked all of the servers to present the Daruma cups with its lid. For the last hour of her shift, she shut down and slowed down dramatically. She stopped running any and all of her food, including the party room of 9 people. She perked up again after she was cut.
Any VIP's in? Aaron Franklin, Rachel & Carlos, Krystin & friend, Daniel & family, John who owns Switched On, Gwen
Comps& Void Detail:
-Employee Day Off for Krystin
-$10 Kome bucks from Naoto
-Tempura Lunch void. Guest changed mind.
-100% Recovery for kid's plate. Raw Ebi
-100% Recover for raw chicken
-Void Ice Tea. Misring.
-Void seaweed salad. Misring.
-Iidako gifted to S7 by Take
-Void bottle of Snow Maiden. Guest changed mind.
-Void Shio Saba. 86'd
R&M needs:
86'd items/ need more: low on ginger beer, Windex
LY Lunch Sales: $1888
Projected Sales : $1819
TY Lunch Sales: $2000
+/- : +6% over LY and $181 over PS
Lunch Covers: 120
Avg PPA: $16.39
LY Dinner Sales: $4267
Projected Sales : $4872
TY Dinner Sales: $4758
+/- : +12% over LY and -$114 of PS
Dinner Covers: 178
Avg PPA: $26.73
Previous Days Labor: 19%
Previous Days Comps: 5%
Controllable Comps: 7.42% ($15 FNF, $8 DNL)
Weather: 40's, cloudy, rainy. Yuck.
Special events?: Three King's Day
Who worked: LUNCH- Kate, Naoto, Lindsey, Johnny (CL), Junko (host), John (SA), Kelly (FR)
DINNER- Kate, Naoto, Sayo, Miho, Sophia (CL), Kelly & Miriam (hosts), Jason (SA), Taylor (FR)
Flow of Business, Cuts and Ticket Times: Busy, steady lunch. Full and on 15-20 minute wait by noon. The wait increased to 25 minutes around 12:30 but slowly trickled off around 1:30. Cut Kate at 1pm, Naoto at 1:30, and went one on at 1:40.
Had a couple of raw food issues with the kitchen today. Raw ebi in a kid's plate (ebi was still completely grey) and raw chicken for a lunch katsu. Both incidents happened within the 10 minutes of each other. I asked Matt to keep a closer eye on Kazu at the teishoku station for the remainder of the shift and reminded the kitchen to double and triple check plates before sending them out. From line cook to expo to food runner, it is everyone's responsibility and things like this should ideally never happen. Both tables were friendly and understanding. I comped 100% recovery on both. Let's revisit this issue in the next manager meeting, please.
Lindsey had some confusion with two gentlemen at A8. They wanted veggie tempura. Lindsey explained the difference in a side of tempura and the tempura lunch. They opted to get the tempura lunch but were unhappy with the amount of tempura on the plate, didn't want the shrimp and salad at all. We settled on ordering two sides of veggie tempura. Somehow through further confusion, Lindsey didn't ring it in. She assumed I would because I spoke to the table. Ended up giving them some Kome bucks. The line of communication could have been better. Even if I had rung in those items for her, she didn't double check until they wanted the bill.
Hired Tea as a new dishwasher. Set her up on Hot Schedules.
Dinner was consistently busy. On a wait by 6:30 and average wait time was about 15-30 minutes until it petered off around 9pm.
Had a four top with a car seat around 6pm that was very persistent about being seated immediately, even though there was not a table available. One woman was walking around the restaurant and pointing to tables (B3, A8, and even the sushi bar) no matter how many times I said it couldn't work for her party size. I assured them it would only be 20 minutes. They ended up only waiting for 6 minutes. Some people are so fussy.
Cut Kate at 8:30, Naoto at 8:45, Kelly at 9, and Sayo at 9:15. No long tickets or customer issues to note.
Sophia brought to my attention that we have two open bottles of each Living Jewel and Snow Maiden. One set of the bottles are without dates. I'll put this in the pre shift notes about checking bottles thoroughly.
Ran a contest for the Coffee Nigori because it's not selling as well as I had hoped. Not one bottle was sold and no one won tonight. Can we possibly start selling by the glass?
Specials
Snow Crab 7
Tsubu-gai 1
Bitches Brew Roll 13
Salmon Kama 1
Hamachi Kama 2
Iidako Kara Age 7
3 Staff members that stood out (why/how): Kelly is eager to cock tail while hosting but I'd like to see more attention to detail. I corrected a couple Asahi draft pours and she made an Okinawa Breeze without any bubbles.
Sophia over poured a glass of sake...the box was nearly overflowing. She seemed stunned when I pointed it out, almost as if it had poured itself. I'd keep a closer eye on this. Think it's more common of an occurrence than we realize.
Kate was in a strange mood after I asked all of the servers to present the Daruma cups with its lid. For the last hour of her shift, she shut down and slowed down dramatically. She stopped running any and all of her food, including the party room of 9 people. She perked up again after she was cut.
Any VIP's in? Aaron Franklin, Rachel & Carlos, Krystin & friend, Daniel & family, John who owns Switched On, Gwen
Comps& Void Detail:
-Employee Day Off for Krystin
-$10 Kome bucks from Naoto
-Tempura Lunch void. Guest changed mind.
-100% Recovery for kid's plate. Raw Ebi
-100% Recover for raw chicken
-Void Ice Tea. Misring.
-Void seaweed salad. Misring.
-Iidako gifted to S7 by Take
-Void bottle of Snow Maiden. Guest changed mind.
-Void Shio Saba. 86'd
R&M needs:
86'd items/ need more: low on ginger beer, Windex
Tuesday, January 5, 2016
Tuesday PM 1.5.16
Written By: Elizabeth
LY Dinner Sales: $3222
Projected Sales : $3770
TY Dinner Sales: $4442 (lots of repetitive numbers!)
+/- : +38% LY and +$672 PS
Dinner Covers: 163
Avg PPA: $27.25
Weather: Chilly 50s
Special events?: none
Who worked: Sayo, Lindsey, Grace, Mandy, Clair CL. Hiroe FR< Kaori SA, Kelly/Miriam Host. LADIES IN THE HOUSE!!! Who runs the world? Girls!
Flow of Business, Cuts and Ticket Times:
Started with about 6 tables initially. Had a really strange occurrence happen around 5:30- An older heavy set lady and her husband (also heavy) came in. She was talking pretty loud. They asked for a table for 2 and not "one of those teeny-tiny tables". Miriam, not understanding, took them to B5. The woman reacted "I said not a teeny tiny table!" and so they were sat at B3. They sat and the woman dropped her chopsticks. I saw her pick them up off the floor, take the chopsticks from B4 and then FLING the dirty ones on B4. I walked over and asked if they (motioning to the chopsticks on B4) had fallen on the floor. She said yes, and I said I would discard of them. Then Lindsey was up. She greeted them and asked them for a drink. The woman said she didn't know yet. Lindsey offered her Asahi since it's $2 Asahi Tuesdays. The woman scoffed "I don't drink beer" Lindsey said "Okay well I can get you some waters to start with if you would like" and the lady didn't say anything, so after a moment of awkward silence, she walked away (I observed and overheard all of this). Lindsey went back into the service station, I walked back into the kitchen to check on things, and when I came back Lindsey said, "I think they left" They were already out the door before I could see them. Probably for the better. But just in case this results in some strange sort of yelp, that's exactly what happened. She was an odd bird.
After that things stayed relatively slow until 7pm when we got our pop. We went on a wait with two walk in 6-tops, a walk in 5-top and then 8 walk in 2-tops, sandwiched by another 5-top. We stayed on a 20 minute wait until about 8:30. I cut Lindsey then, and waited until the 9pm reso came in before cutting anyone else. I cut Mandy around 9, and went 2 on at 9:30 since clair was mostly occupied by the 9pm 6top reso. Everyone worked together tonight, thought, and the vibe was good. It was a ladies night (as shown above)
Our W2s arrived today.I handed out those that worked. All FOH are in my folder on the wall. All Sushi bar and Kitchen are in the top folder and labeled as such- any Ex-Employee I have all of theirs (and there are a lot) in the filing cabinet on the left most closest to the door. They're hard to miss because they're bulky.
On a side note: Dusten and Samara: after counting the safe and putting the money back in the bag can you please make sure the arch of the paperclip for each denomination is facing up- this eliminates accidentally pulling a 10 from a paper clipped bundle, or vice a verse putting a 20 in an already clipped bundle. Thanks
Specials:
Hamachi/Salmon Collar: 1/ 5
Kaki Fry 2
iidako fry 4
Snow Crab 10
Clam Sunomono 2
3 Staff members that stood out (why/how):
-Grace did well in the back b's with it being a smaller section.
-Miriam and Kelly really work well together- I have them training some new hires in a few weeks and talked to them about it and they are up for the challenge.
-
Any VIP's in?
Had a 6 top that two of them were regulars. They said they come in every Tuesday night with different people. I sent them 2 orders of Kaki Fry for their loyalty.
Comps& Void Detail:
comp'd a camembert to DNL- they said it tasted sour. It ended up just being more pundgent- the expiration date is the 7th so it was starting to over-ripened.
R&M needs:
Keep an eye on the water in the dishpit area. I saw John squeegee-ing some water into the drain. he said it was leftover from earlier, but there has been a lot of water on the floor in that area lately and I'm not sure what is going on, if a pipe is leaking or what.
86'd items/ need more:
I removed the buttons for Shishamo & Tako Kara-age. I replcaed the Tako with the Kaki Fry Button
LY Dinner Sales: $3222
Projected Sales : $3770
TY Dinner Sales: $4442 (lots of repetitive numbers!)
+/- : +38% LY and +$672 PS
Dinner Covers: 163
Avg PPA: $27.25
Weather: Chilly 50s
Special events?: none
Who worked: Sayo, Lindsey, Grace, Mandy, Clair CL. Hiroe FR< Kaori SA, Kelly/Miriam Host. LADIES IN THE HOUSE!!! Who runs the world? Girls!
Flow of Business, Cuts and Ticket Times:
Started with about 6 tables initially. Had a really strange occurrence happen around 5:30- An older heavy set lady and her husband (also heavy) came in. She was talking pretty loud. They asked for a table for 2 and not "one of those teeny-tiny tables". Miriam, not understanding, took them to B5. The woman reacted "I said not a teeny tiny table!" and so they were sat at B3. They sat and the woman dropped her chopsticks. I saw her pick them up off the floor, take the chopsticks from B4 and then FLING the dirty ones on B4. I walked over and asked if they (motioning to the chopsticks on B4) had fallen on the floor. She said yes, and I said I would discard of them. Then Lindsey was up. She greeted them and asked them for a drink. The woman said she didn't know yet. Lindsey offered her Asahi since it's $2 Asahi Tuesdays. The woman scoffed "I don't drink beer" Lindsey said "Okay well I can get you some waters to start with if you would like" and the lady didn't say anything, so after a moment of awkward silence, she walked away (I observed and overheard all of this). Lindsey went back into the service station, I walked back into the kitchen to check on things, and when I came back Lindsey said, "I think they left" They were already out the door before I could see them. Probably for the better. But just in case this results in some strange sort of yelp, that's exactly what happened. She was an odd bird.
After that things stayed relatively slow until 7pm when we got our pop. We went on a wait with two walk in 6-tops, a walk in 5-top and then 8 walk in 2-tops, sandwiched by another 5-top. We stayed on a 20 minute wait until about 8:30. I cut Lindsey then, and waited until the 9pm reso came in before cutting anyone else. I cut Mandy around 9, and went 2 on at 9:30 since clair was mostly occupied by the 9pm 6top reso. Everyone worked together tonight, thought, and the vibe was good. It was a ladies night (as shown above)
Our W2s arrived today.I handed out those that worked. All FOH are in my folder on the wall. All Sushi bar and Kitchen are in the top folder and labeled as such- any Ex-Employee I have all of theirs (and there are a lot) in the filing cabinet on the left most closest to the door. They're hard to miss because they're bulky.
On a side note: Dusten and Samara: after counting the safe and putting the money back in the bag can you please make sure the arch of the paperclip for each denomination is facing up- this eliminates accidentally pulling a 10 from a paper clipped bundle, or vice a verse putting a 20 in an already clipped bundle. Thanks
Specials:
Hamachi/Salmon Collar: 1/ 5
Kaki Fry 2
iidako fry 4
Snow Crab 10
Clam Sunomono 2
3 Staff members that stood out (why/how):
-Grace did well in the back b's with it being a smaller section.
-Miriam and Kelly really work well together- I have them training some new hires in a few weeks and talked to them about it and they are up for the challenge.
-
Any VIP's in?
Had a 6 top that two of them were regulars. They said they come in every Tuesday night with different people. I sent them 2 orders of Kaki Fry for their loyalty.
Comps& Void Detail:
comp'd a camembert to DNL- they said it tasted sour. It ended up just being more pundgent- the expiration date is the 7th so it was starting to over-ripened.
R&M needs:
Keep an eye on the water in the dishpit area. I saw John squeegee-ing some water into the drain. he said it was leftover from earlier, but there has been a lot of water on the floor in that area lately and I'm not sure what is going on, if a pipe is leaking or what.
86'd items/ need more:
I removed the buttons for Shishamo & Tako Kara-age. I replcaed the Tako with the Kaki Fry Button
Tuesday AM 1/5/16
Written By: Samara
LY Lunch Sales: $1536
Projected Sales : $1560
TY Lunch Sales: $1788
+/- : 16% over LY and $228 over PS
Lunch Covers: 106
Avg PPA: $16.87
Previous Days Labor: 20%
Previous Days Comps: 5%
Controllable Comps: 0% oh yeah!
Weather: 50's and sunny
Special events?:
Who worked: Lindsey, Mandy, Kate, Johnny (CL), Taylor (FR), John (SA), Junko (host)
Flow of Business, Cuts and Ticket Times: Busy and steady lunch. Full by noon and on a 15 minute wait until 1:30pm. Cut Lindsey at 1:00 and went one on at 1:45. Kitchen was hit pretty hard during the rush, with extra ramens made and some 20 minute ticket times. Kitchen did a good job handling the flooding dish drain issue (more on that below).
We were 86'd soft serve for lunch because whoever was the closer last night left many of the parts in the dish pit. We're still missing a piece.
3 Staff members that stood out (why/how): Taylor is taking food running very seriously. I appreciate his incentive and care.
Great teamwork from the servers. No real standouts today.
Any VIP's in? Lindsey Creel from Project Runway, my friend Hugo, Cole from Cheer Up's
Comps& Void Detail:
-$30 Holiday Kome bucks
-Piece of Ankimo and King Salmon nigiri for Cole
-Reopened
R&M needs: The drain underneath the dishwasher was flooding before we opened today. I called Roto Rooter but they gave me the runaround about being here between 12-4 to check on the toilet. I called Clark Kent. By the time someone showed, Daniel had temporarily unclogged the drain. Clark Kent left without doing anything but asked to call if the problem persisted. Of course, by 1pm, the flooding happened again. After two confusing phone calls with Clark Kent, they sent someone out again to snake the drain. I guess this happens from time to time with the amount of food particles going down the drain. Wrote them a check and sent them on their way before Roto Rooter came to check on the toilet situation.
86'd items/ need more: Toro, Soft Serve
LY Lunch Sales: $1536
Projected Sales : $1560
TY Lunch Sales: $1788
+/- : 16% over LY and $228 over PS
Lunch Covers: 106
Avg PPA: $16.87
Previous Days Labor: 20%
Previous Days Comps: 5%
Controllable Comps: 0% oh yeah!
Weather: 50's and sunny
Special events?:
Who worked: Lindsey, Mandy, Kate, Johnny (CL), Taylor (FR), John (SA), Junko (host)
Flow of Business, Cuts and Ticket Times: Busy and steady lunch. Full by noon and on a 15 minute wait until 1:30pm. Cut Lindsey at 1:00 and went one on at 1:45. Kitchen was hit pretty hard during the rush, with extra ramens made and some 20 minute ticket times. Kitchen did a good job handling the flooding dish drain issue (more on that below).
We were 86'd soft serve for lunch because whoever was the closer last night left many of the parts in the dish pit. We're still missing a piece.
3 Staff members that stood out (why/how): Taylor is taking food running very seriously. I appreciate his incentive and care.
Great teamwork from the servers. No real standouts today.
Any VIP's in? Lindsey Creel from Project Runway, my friend Hugo, Cole from Cheer Up's
Comps& Void Detail:
-$30 Holiday Kome bucks
-Piece of Ankimo and King Salmon nigiri for Cole
-Reopened
R&M needs: The drain underneath the dishwasher was flooding before we opened today. I called Roto Rooter but they gave me the runaround about being here between 12-4 to check on the toilet. I called Clark Kent. By the time someone showed, Daniel had temporarily unclogged the drain. Clark Kent left without doing anything but asked to call if the problem persisted. Of course, by 1pm, the flooding happened again. After two confusing phone calls with Clark Kent, they sent someone out again to snake the drain. I guess this happens from time to time with the amount of food particles going down the drain. Wrote them a check and sent them on their way before Roto Rooter came to check on the toilet situation.
86'd items/ need more: Toro, Soft Serve
Monday, January 4, 2016
Monday PM 1.4.16
Written By: Elizabeth
LY Dinner Sales: $4351
Projected Sales : $4785
TY Dinner Sales: $4606
+/- : +6% LY and -$179 PS
Dinner Covers: 178
Avg PPA: $25.88
LY Lunch Sales: $1980
Projected Sales : $2023
TY Lunch Sales: $2407
+/- : +22% LY and +$384 PS
Lunch Covers: 127
Avg PPA: $18.95
Weather: Chilly once the sun set. 40s
Special events?: Day before all the little kiddies go back to school!
Who worked: Krystin, Dusten, Grace, Mandy, Clair CL. Kelly Host, Taylor SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Slow start to the night. It was steady enough but then picked up at 8pm and we went on a wait until 8:45. I had already cut Krystin at 7pm because she was not feeling well and it had not yet picked up. The staff did well with the additional tables they received. I cut down to 2 on at 9pm since Clair's sushi bar had cleared out and so did several other tables. Naturally a 5-top would walk in, trailing 8-two tops behind them and a 4-top turned into a 6-top. We went on a short five minute wait, explaining the situation to all the tables that walked in. Everyone was very understanding and didn't wait more than 5 minutes to be sat, so we were able to stagger it and not overwhelm anyone.
No long ticket times or food sent back. Very few issues tonight.
(P.S-Daruma's W2's came in the mail today. They are on top of the printer. Naoto will be picking them up in the morning.)
Specials:
Salmon & Hamachi Collar: 0 Salmon, 5 Hamachi
Tsubugai: 10
Seared Sake Toro: 5
3 Staff members that stood out (why/how):
-Clair bounced back from her episode yesterday and did a great job handling the sushi bar and the subsequent 9pm pop.
-Mandy also did great for not usually handling a lot of pressure with ease. It was her and Clair on until close and she also handled the bizarre 9pm pop well.
Any VIP's in?
Victor and Family, Rene Ortiz, Our very own Sophia
Comps& Void Detail:
A few SINs and Emp Day off for Sophia
R&M needs:
Roto Rooter will be here tomorrow between 12-4pm to look at the toilet smell.
86'd items/ need more:
Tonight I noticed Taylor didn't have an apron on. I asked why and he said we had none left. How did we go through 80 aprons since Thursday when we got our delivery? I called Prudential this morning and added one more bundle for the week (not knowing we were already out). We need to make 100 aprons stretch the week. That should not be hard. I find balled up aprons in the office ALL the time. Please grab one apron for the day and be done with it. Please relay this to your departments.
LY Dinner Sales: $4351
Projected Sales : $4785
TY Dinner Sales: $4606
+/- : +6% LY and -$179 PS
Dinner Covers: 178
Avg PPA: $25.88
LY Lunch Sales: $1980
Projected Sales : $2023
TY Lunch Sales: $2407
+/- : +22% LY and +$384 PS
Lunch Covers: 127
Avg PPA: $18.95
Weather: Chilly once the sun set. 40s
Special events?: Day before all the little kiddies go back to school!
Who worked: Krystin, Dusten, Grace, Mandy, Clair CL. Kelly Host, Taylor SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Slow start to the night. It was steady enough but then picked up at 8pm and we went on a wait until 8:45. I had already cut Krystin at 7pm because she was not feeling well and it had not yet picked up. The staff did well with the additional tables they received. I cut down to 2 on at 9pm since Clair's sushi bar had cleared out and so did several other tables. Naturally a 5-top would walk in, trailing 8-two tops behind them and a 4-top turned into a 6-top. We went on a short five minute wait, explaining the situation to all the tables that walked in. Everyone was very understanding and didn't wait more than 5 minutes to be sat, so we were able to stagger it and not overwhelm anyone.
No long ticket times or food sent back. Very few issues tonight.
(P.S-Daruma's W2's came in the mail today. They are on top of the printer. Naoto will be picking them up in the morning.)
Specials:
Salmon & Hamachi Collar: 0 Salmon, 5 Hamachi
Tsubugai: 10
Seared Sake Toro: 5
3 Staff members that stood out (why/how):
-Clair bounced back from her episode yesterday and did a great job handling the sushi bar and the subsequent 9pm pop.
-Mandy also did great for not usually handling a lot of pressure with ease. It was her and Clair on until close and she also handled the bizarre 9pm pop well.
Any VIP's in?
Victor and Family, Rene Ortiz, Our very own Sophia
Comps& Void Detail:
A few SINs and Emp Day off for Sophia
R&M needs:
Roto Rooter will be here tomorrow between 12-4pm to look at the toilet smell.
86'd items/ need more:
Tonight I noticed Taylor didn't have an apron on. I asked why and he said we had none left. How did we go through 80 aprons since Thursday when we got our delivery? I called Prudential this morning and added one more bundle for the week (not knowing we were already out). We need to make 100 aprons stretch the week. That should not be hard. I find balled up aprons in the office ALL the time. Please grab one apron for the day and be done with it. Please relay this to your departments.
Sunday, January 3, 2016
Sunday PM 1/3/16
Written By: Samara
LY Dinner Sales: $3429
Projected Sales : $4455
TY Dinner Sales: $5277
+/- :
Dinner Covers: 169
Avg PPA: 54% over LY and $822 over PS
Weather: 40's and chilly
Special events?:
Who worked: Kate, Mandy, Leary, Ruthy, Dusten (CL), Hiroe (FR), Jason (SA), Miriam & Cindy (Hosts)
Flow of Business, Cuts and Ticket Times: There was a strange energy in the air as I walked up to the building. Kate immediately pulled me aside, with tears in her eyes, and asked if she could be first cut. She's having some serious issues with her live-in boyfriend. This was information I was privy to a while ago but it was nice she felt comfortable confiding in me about. Since there were no doubles (at the time...more on that later), I obliged. Remember this if she seems EXTRA sensitive. It's both relationship and financial issues she's dealing with. I gave a pep talked and reminded her that work is a great distraction to the stress of our everyday lives.
OK. Now onto the beginning of service...
Nearly full in the first 15 minutes. Clair had one table sat when she pulled me into the office. She was having a full blown panic attack. I spend the next 15 minutes trying to calm her down while Mandy took her one table. She admitted to drinking heavily and being sleep deprived for the last few days. She felt the anxiety coming on well before she arrived to work. After it was apparent she couldn't be consoled, I sent her home. I thought it was better to send her home than have her freak out mid service. Timing could have better. Even a few minutes before service started, so the servers could adjust to being four on. I called her a couple hours later to check on her and reminded her to rest up for her future shifts this week. (She kindly offered to buy the servers drinks after their shift tonight. I wrote down everyone's orders to be rung up when she is back tomorrow.)
It was going to be a difficult task to switch to the lunch seating chart since most of the tables were already sat. I instructed Miriam and Cindy to stop seating tables for 20 minutes until the servers could get their bearings. We were all stressed out at this point. Luckily Ruthy came in to cocktail and I pulled her on the floor as last cut (gave her a Kome shirt) and had Dusten take over the sushi bar. It worked out as best as it could. Teamwork was off the charts tonight. Cindy ended cock tailing most of the night while Miriam manned the host stand solo. Jason was on top of resetting and watering tables. Everyone ran each other's food. Really proud of this group tonight.
Consistent 45-1 hour wait from 6:30-9. Went down to a 25 minute wait until 9:30. I cut Kate at 8:30, Mandy at 8:45, Miriam just after 9, and Leary at 9:45. No long ticket times but certainly had a lot of guests over order and had to void several items under "guest changed mind".
Specials:Tsubu-gai 8
Smoking Sashimi 10
Salmon Kama 2
Hamachi Kama 2
3 Staff members that stood out (why/how):
-Ruthy was a double today and never complained about changing from cocktail to server last minute. I bought her dinner and gave her Kome bucks for being so cooperative in a stressful situation.
-Cindy was great at cock tailing. She could definitely be ready for training soon.
-Kate had an excellent attitude after my pep talk earlier in the shift. I was really proud that she worked through her personal difficulties.
-David, the new dishwasher, was really slow moving. Possibly his headphones are distracting him but he also seemed "under the influence".
Any VIP's in? Not a one.
Comps& Void Detail:
-Void Miso soup. Guest changed mind.
-Void Kome viche. 86'd
-Void Hon Maguro nigiri. Guest Changed mind.
-Void Apple Pie Spring Rolls. Guest Changed mind.
-$15 Holiday Kome Bucks
-Void Kansai Mule. 86'd gingerbeer.
R&M needs: The dishwasher needs a check up. Glasses are coming out still dirty. Please call Auto Chlor tomorrow.
Bench in the lobby needs to be stabilized.
86'd items/ need more: shishamo, iidako, tako kara age, madai, gingerbeer
LY Dinner Sales: $3429
Projected Sales : $4455
TY Dinner Sales: $5277
+/- :
Dinner Covers: 169
Avg PPA: 54% over LY and $822 over PS
Weather: 40's and chilly
Special events?:
Who worked: Kate, Mandy, Leary, Ruthy, Dusten (CL), Hiroe (FR), Jason (SA), Miriam & Cindy (Hosts)
Flow of Business, Cuts and Ticket Times: There was a strange energy in the air as I walked up to the building. Kate immediately pulled me aside, with tears in her eyes, and asked if she could be first cut. She's having some serious issues with her live-in boyfriend. This was information I was privy to a while ago but it was nice she felt comfortable confiding in me about. Since there were no doubles (at the time...more on that later), I obliged. Remember this if she seems EXTRA sensitive. It's both relationship and financial issues she's dealing with. I gave a pep talked and reminded her that work is a great distraction to the stress of our everyday lives.
OK. Now onto the beginning of service...
Nearly full in the first 15 minutes. Clair had one table sat when she pulled me into the office. She was having a full blown panic attack. I spend the next 15 minutes trying to calm her down while Mandy took her one table. She admitted to drinking heavily and being sleep deprived for the last few days. She felt the anxiety coming on well before she arrived to work. After it was apparent she couldn't be consoled, I sent her home. I thought it was better to send her home than have her freak out mid service. Timing could have better. Even a few minutes before service started, so the servers could adjust to being four on. I called her a couple hours later to check on her and reminded her to rest up for her future shifts this week. (She kindly offered to buy the servers drinks after their shift tonight. I wrote down everyone's orders to be rung up when she is back tomorrow.)
It was going to be a difficult task to switch to the lunch seating chart since most of the tables were already sat. I instructed Miriam and Cindy to stop seating tables for 20 minutes until the servers could get their bearings. We were all stressed out at this point. Luckily Ruthy came in to cocktail and I pulled her on the floor as last cut (gave her a Kome shirt) and had Dusten take over the sushi bar. It worked out as best as it could. Teamwork was off the charts tonight. Cindy ended cock tailing most of the night while Miriam manned the host stand solo. Jason was on top of resetting and watering tables. Everyone ran each other's food. Really proud of this group tonight.
Consistent 45-1 hour wait from 6:30-9. Went down to a 25 minute wait until 9:30. I cut Kate at 8:30, Mandy at 8:45, Miriam just after 9, and Leary at 9:45. No long ticket times but certainly had a lot of guests over order and had to void several items under "guest changed mind".
Specials:Tsubu-gai 8
Smoking Sashimi 10
Salmon Kama 2
Hamachi Kama 2
3 Staff members that stood out (why/how):
-Ruthy was a double today and never complained about changing from cocktail to server last minute. I bought her dinner and gave her Kome bucks for being so cooperative in a stressful situation.
-Cindy was great at cock tailing. She could definitely be ready for training soon.
-Kate had an excellent attitude after my pep talk earlier in the shift. I was really proud that she worked through her personal difficulties.
-David, the new dishwasher, was really slow moving. Possibly his headphones are distracting him but he also seemed "under the influence".
Any VIP's in? Not a one.
Comps& Void Detail:
-Void Miso soup. Guest changed mind.
-Void Kome viche. 86'd
-Void Hon Maguro nigiri. Guest Changed mind.
-Void Apple Pie Spring Rolls. Guest Changed mind.
-$15 Holiday Kome Bucks
-Void Kansai Mule. 86'd gingerbeer.
R&M needs: The dishwasher needs a check up. Glasses are coming out still dirty. Please call Auto Chlor tomorrow.
Bench in the lobby needs to be stabilized.
86'd items/ need more: shishamo, iidako, tako kara age, madai, gingerbeer
Sunday AM 1.3.16
Written By: Elizabeth
LY Lunch Sales: $2650
Projected Sales : $2822
TY Lunch Sales: $2164
+/- : -18% LY and -$658 PS
Lunch Covers: 114
Avg PPA: $18.98
Previous Days Labor: 13%
Previous Days Comps: 5%
Controllable Comps: 9.11% ($6 for a DNL, $14 Guest Changed Mind, $7.50 Kitchen Error)
Weather: Chilly but sunny. 50s
Special events?:
Who worked: Grace, Ruthy, Sayo, Camacho CL. Kelly Host, Jason FR, Taylor SA
Flow of Business, Cuts and Ticket Times:
Kitchen had a rough start right from the get go. Had a 25 minute Gyoza and a few other 25 minutes dishes rung in around 11:15/11:21. I jumped back there to help and saw that the pickles weren't set out yet, the nori for ramen wasn't prepped and the fried shallots also weren't in their container. After the tickets went out I asked why they weren't set up. Daniel said they were, and that it's the food runners job to prepare the pickles, nori and shallots. Jason Clarke also said that usually the food running from the night before will prep the nori and shallots for the next day and that wasn't done last night. In any case, I can have the food runner come in 15 minutes before service if we need them to set up a station, but we need to have a solid description of what that entails exactly. I can totally type up an opening and closing checklist if need be. It was also only Daniel and Hector from the start, Matt had to go to HEB to pick up chicken thighs, green onions, lettuce, and some other veggies, as well as go to Han Yang for Bonito flakes. After he got back the line cleared out...as did the few tables we had. At noon we had 3 tables in the entire restaurant...
It stayed dead until 1:30-ish. We filled up except for the sushi bar, which followed sometime after that. Never went on a wait worth mentioning but the restaurant was full for a whole 5 minutes before it started emptying out again.I cut Ruthy at 1:30, Grace at 2:15 and let Camacho and Sayo take the lunch stragglers and actually got some sales out of it.
There were consistent 25 minute ticket times today from the kitchen and I'm not sure why, since the restaurant wasn't full during these ticket times and there were 3 guys on the line. Also, what constitutes a long sushi bar ticket? We had a ticket for 2 rolls hitting 18 minutes (at first thought it was 25) but Toshi said that it was okay. So I just want to know so I can let the staff know.
Just as a reminder for all hosts: we can seat incomplete parties until we only have 3 tables left. Seems to be some confusion.
Can we get back into the habit of not balling up the receipts from Restaurant Depot/Heb etc and shoving them in the envelope? Please neatly place them in there. That goes for invoices as well.
3 Staff members that stood out (why/how):
-I had a talk with Grace about being focused on her shifts and treating Samara and Dusten with respect when they are managing- just as we talked about in the manager meeting. I told her that I need to see her turn it around or I won't feel comfortable scheduling her on the floor. So keep an eye on her, see if she takes it to heart and if not, the next step will be documentation. I hope it doesn't come to that.
-Kelly was on the host stand today and did a great job solo. Though it was a really slow day, she did a great job staying busy.
-John expressed working more FOH shifts- I told him I can put him in more SA shifts for now, but I don't forsee him hosting or FR anytime soon
-Jason Clarke asked for a set schedule. I told him no problem.
Any VIP's in?
Fastball singer guy, Harmon, Jen and the baby. That was all
Comps& Void Detail: none! Believe it or not!
R&M needs:
One "square" chair leg bent and broke last night, and another one's back broke today. I ordered 4 more of the Oval shaped chairs today. Those are sturdy and hold up (the one's we have been getting lately). They should arrive by Thursday.
86'd items/ need more:
I ordered more crayons, since we are getting low
Can we order more Togarashi shakers as well as Spicy Sesame Dispensers? Tables have been stealing them lately, and/or the tops of the sesame dispensers are popping off.
LY Lunch Sales: $2650
Projected Sales : $2822
TY Lunch Sales: $2164
+/- : -18% LY and -$658 PS
Lunch Covers: 114
Avg PPA: $18.98
Previous Days Labor: 13%
Previous Days Comps: 5%
Controllable Comps: 9.11% ($6 for a DNL, $14 Guest Changed Mind, $7.50 Kitchen Error)
Weather: Chilly but sunny. 50s
Special events?:
Who worked: Grace, Ruthy, Sayo, Camacho CL. Kelly Host, Jason FR, Taylor SA
Flow of Business, Cuts and Ticket Times:
Kitchen had a rough start right from the get go. Had a 25 minute Gyoza and a few other 25 minutes dishes rung in around 11:15/11:21. I jumped back there to help and saw that the pickles weren't set out yet, the nori for ramen wasn't prepped and the fried shallots also weren't in their container. After the tickets went out I asked why they weren't set up. Daniel said they were, and that it's the food runners job to prepare the pickles, nori and shallots. Jason Clarke also said that usually the food running from the night before will prep the nori and shallots for the next day and that wasn't done last night. In any case, I can have the food runner come in 15 minutes before service if we need them to set up a station, but we need to have a solid description of what that entails exactly. I can totally type up an opening and closing checklist if need be. It was also only Daniel and Hector from the start, Matt had to go to HEB to pick up chicken thighs, green onions, lettuce, and some other veggies, as well as go to Han Yang for Bonito flakes. After he got back the line cleared out...as did the few tables we had. At noon we had 3 tables in the entire restaurant...
It stayed dead until 1:30-ish. We filled up except for the sushi bar, which followed sometime after that. Never went on a wait worth mentioning but the restaurant was full for a whole 5 minutes before it started emptying out again.I cut Ruthy at 1:30, Grace at 2:15 and let Camacho and Sayo take the lunch stragglers and actually got some sales out of it.
There were consistent 25 minute ticket times today from the kitchen and I'm not sure why, since the restaurant wasn't full during these ticket times and there were 3 guys on the line. Also, what constitutes a long sushi bar ticket? We had a ticket for 2 rolls hitting 18 minutes (at first thought it was 25) but Toshi said that it was okay. So I just want to know so I can let the staff know.
Just as a reminder for all hosts: we can seat incomplete parties until we only have 3 tables left. Seems to be some confusion.
Can we get back into the habit of not balling up the receipts from Restaurant Depot/Heb etc and shoving them in the envelope? Please neatly place them in there. That goes for invoices as well.
3 Staff members that stood out (why/how):
-I had a talk with Grace about being focused on her shifts and treating Samara and Dusten with respect when they are managing- just as we talked about in the manager meeting. I told her that I need to see her turn it around or I won't feel comfortable scheduling her on the floor. So keep an eye on her, see if she takes it to heart and if not, the next step will be documentation. I hope it doesn't come to that.
-Kelly was on the host stand today and did a great job solo. Though it was a really slow day, she did a great job staying busy.
-John expressed working more FOH shifts- I told him I can put him in more SA shifts for now, but I don't forsee him hosting or FR anytime soon
-Jason Clarke asked for a set schedule. I told him no problem.
Any VIP's in?
Fastball singer guy, Harmon, Jen and the baby. That was all
Comps& Void Detail: none! Believe it or not!
R&M needs:
One "square" chair leg bent and broke last night, and another one's back broke today. I ordered 4 more of the Oval shaped chairs today. Those are sturdy and hold up (the one's we have been getting lately). They should arrive by Thursday.
86'd items/ need more:
I ordered more crayons, since we are getting low
Can we order more Togarashi shakers as well as Spicy Sesame Dispensers? Tables have been stealing them lately, and/or the tops of the sesame dispensers are popping off.
Saturday PM 1.2.16
Written By: Elizabeth
LY Dinner Sales: $7155
Projected Sales : $7192
TY Dinner Sales: $7490
+/- : +5% LY and +$298 over PS
Dinner Covers: 252
Avg PPA: $29.72
Weather: Cold and rainy, in the low 40s
Special events?: New Years Weekend.
Who worked: Camacho, Clair, Mandy, Miho, Dusten CL.
Flow of Business, Cuts and Ticket Times:
on a wait by 5:40 and off the wait at 9:30. Wait times hit an hour and fifteen minutes. A good mix of 2's-5's. Had a few 3 tops wait over their quote time but Cindy talked to all of them and they were understanding. After it slowed down it really slowed down. I don't know if it was the rain keeping people away or what. But I went 2 on at 10pm and I cut Jason & Cindy at 10:30. We had 3 tables come in right then but that was it.
The kitchen seemed to struggle tonight- mostly fry station. Steve double made a few things, one being an Ebi Fry. Daniel threw it in the fridge and they tried to reuse it for B6 later in the night, but B6 (who were regulars...names unknown) said it tasted greasier than usual. I knew exactly why and comp'd it off the tab. I would have liked to see Daniel jump in and help out a little more tonight, though there weren't ever that many tickets on the line, Steve was just not with it.
A note about Tuesday night: I don't know if there is something going on, but I took 2 reservations for dinner tonight alone. So it might be a busier than normal Tuesday night. I'll be the mgr on duty, so I guess I'm really just talking to myself at this point.
Specials:
Hamachi Kama 4
Salmon Kama 1
Kaki Fry 13
Snow Crab 23
Tsubugai 5
Tuna Poke 6
3 Staff members that stood out (why/how):
-I had Miriam run the board tonight, just to see how she would do and for the most part she did alright. She misquoted 3 parties, took a 3 top down as a 2 top, but other than just being a little slow to seat the open tables, she did well.
-Jason Clarke again just doing his own thing at his own pace. Tonight, he wore his "server" apron. Really wanted to flaunt it I think.
-Clair had a great positive attitude tonight. Not that she had any reason not be have one, but I think compared to her severely hung over self yesterday she was back to her normal self.
-
Any VIP's in?
Ransom (David is in Dallas on business)
Ben Gordon
Harlan Scott (D.O for Parkside Projects)
Project Runway girl. I think her name is Allison. I can't remember
Comps& Void Detail:
Ebi Fry Kitchen Error
Holiday Kome Bucks comin' back!
FNF for Harlan and Ben (just a piece here and there, not a full comp)
R&M needs:
86'd items/ need more:
We ran out of a lot of items tonight, not sure why.
LY Dinner Sales: $7155
Projected Sales : $7192
TY Dinner Sales: $7490
+/- : +5% LY and +$298 over PS
Dinner Covers: 252
Avg PPA: $29.72
Weather: Cold and rainy, in the low 40s
Special events?: New Years Weekend.
Who worked: Camacho, Clair, Mandy, Miho, Dusten CL.
Flow of Business, Cuts and Ticket Times:
on a wait by 5:40 and off the wait at 9:30. Wait times hit an hour and fifteen minutes. A good mix of 2's-5's. Had a few 3 tops wait over their quote time but Cindy talked to all of them and they were understanding. After it slowed down it really slowed down. I don't know if it was the rain keeping people away or what. But I went 2 on at 10pm and I cut Jason & Cindy at 10:30. We had 3 tables come in right then but that was it.
The kitchen seemed to struggle tonight- mostly fry station. Steve double made a few things, one being an Ebi Fry. Daniel threw it in the fridge and they tried to reuse it for B6 later in the night, but B6 (who were regulars...names unknown) said it tasted greasier than usual. I knew exactly why and comp'd it off the tab. I would have liked to see Daniel jump in and help out a little more tonight, though there weren't ever that many tickets on the line, Steve was just not with it.
A note about Tuesday night: I don't know if there is something going on, but I took 2 reservations for dinner tonight alone. So it might be a busier than normal Tuesday night. I'll be the mgr on duty, so I guess I'm really just talking to myself at this point.
Specials:
Hamachi Kama 4
Salmon Kama 1
Kaki Fry 13
Snow Crab 23
Tsubugai 5
Tuna Poke 6
3 Staff members that stood out (why/how):
-I had Miriam run the board tonight, just to see how she would do and for the most part she did alright. She misquoted 3 parties, took a 3 top down as a 2 top, but other than just being a little slow to seat the open tables, she did well.
-Jason Clarke again just doing his own thing at his own pace. Tonight, he wore his "server" apron. Really wanted to flaunt it I think.
-Clair had a great positive attitude tonight. Not that she had any reason not be have one, but I think compared to her severely hung over self yesterday she was back to her normal self.
-
Any VIP's in?
Ransom (David is in Dallas on business)
Ben Gordon
Harlan Scott (D.O for Parkside Projects)
Project Runway girl. I think her name is Allison. I can't remember
Comps& Void Detail:
Ebi Fry Kitchen Error
Holiday Kome Bucks comin' back!
FNF for Harlan and Ben (just a piece here and there, not a full comp)
R&M needs:
86'd items/ need more:
We ran out of a lot of items tonight, not sure why.
Saturday, January 2, 2016
Saturday AM 1/2/16
Written By: Samara
LY Lunch Sales: $2831
Projected Sales : N/A
TY Lunch Sales: $2275
+/- : -20% from LY
Lunch Covers: 127
Avg PPA: $17.19
Previous Days Labor: 12%
Previous Days Comps: 3.78%
Controllable Comps: 3.13%
Weather: high 40's chilly, looks like rain is coming
Who worked: Sayo, Lindsey, Sophia, Johnny (CL), Ruthy (Host), Taylor (SA), Kaori (FR)
Flow of Business, Cuts and Ticket Times: Slow and steady lunch. Cut Sayo at 2pm and Lindsey at 2:30. No long ticket times or customer issue. Great teamwork from FOH and BOH.
Vivian and Eric requested a seat by the window and to be served by Sophia. Unfortunately only the back B's were available at the time. Lindsey was kind enough to let Sophia wait on them even though it was a different section.
Specials:
3 Staff members that stood out (why/how): I ordered a Kayuka Udon and Hector forgot the chicken. Please keep an eye out when he's working the ramen station.
Ran a PPA contest again. Sayo came out on top with a PPA of $24.04 and awarded her an Easy Tiger gift card.
Any VIP's in? Vivian & Eric, Sasha from Tamale House East, The guy that purchased $1500 in gift cards. I think he's a pilot. Didn't catch his name.
Comps& Void Detail:
-$45 Holiday Kome Bucks
-$10 Employee Kome Bucks for Ruthy-chan
-Void Texas Surf n Turf. DNL. Customer said it was too spicy, so another was made without jalapeno and sauce on the side.
-Employee Day Off for John
-Comped 3 pieces of pork belly for our wine rep
R&M needs:
86'd items/ need more: low on Ginger Beer
LY Lunch Sales: $2831
Projected Sales : N/A
TY Lunch Sales: $2275
+/- : -20% from LY
Lunch Covers: 127
Avg PPA: $17.19
Previous Days Labor: 12%
Previous Days Comps: 3.78%
Controllable Comps: 3.13%
Weather: high 40's chilly, looks like rain is coming
Who worked: Sayo, Lindsey, Sophia, Johnny (CL), Ruthy (Host), Taylor (SA), Kaori (FR)
Flow of Business, Cuts and Ticket Times: Slow and steady lunch. Cut Sayo at 2pm and Lindsey at 2:30. No long ticket times or customer issue. Great teamwork from FOH and BOH.
Vivian and Eric requested a seat by the window and to be served by Sophia. Unfortunately only the back B's were available at the time. Lindsey was kind enough to let Sophia wait on them even though it was a different section.
Specials:
3 Staff members that stood out (why/how): I ordered a Kayuka Udon and Hector forgot the chicken. Please keep an eye out when he's working the ramen station.
Ran a PPA contest again. Sayo came out on top with a PPA of $24.04 and awarded her an Easy Tiger gift card.
Any VIP's in? Vivian & Eric, Sasha from Tamale House East, The guy that purchased $1500 in gift cards. I think he's a pilot. Didn't catch his name.
Comps& Void Detail:
-$45 Holiday Kome Bucks
-$10 Employee Kome Bucks for Ruthy-chan
-Void Texas Surf n Turf. DNL. Customer said it was too spicy, so another was made without jalapeno and sauce on the side.
-Employee Day Off for John
-Comped 3 pieces of pork belly for our wine rep
R&M needs:
86'd items/ need more: low on Ginger Beer
Friday, January 1, 2016
Friday 1/1/16
Written By: Samara
LY Lunch Sales: $3191
Projected Sales : N/A
TY Lunch Sales: $2393
+/- : -25% from LY
Lunch Covers: 139
Avg PPA: $17.22
LY Dinner Sales: $6688
Projected Sales : N/A
TY Dinner Sales: $7518
+/- : +12% over LY
Dinner Covers: 254
Avg PPA: $29.60
Previous Days Labor: 11%
Previous Days Comps: 3%
Controllable Comps: 39.57% ($108.80 for FNF)
Weather: 50's and chilly
Special events?: First day of 2016
Who worked: LUNCH Grace, Mandy, Camacho, Clair (CL), Jason (Host), Kelly (FR), Taylor (SA)
DINNER Grace, Johnny, Krystin, Kate, Dusten (CL), Cindy & Kelly (Host), John (SA), Jason training Taylor as FR
Flow of Business, Cuts and Ticket Times: Slow, steady lunch in the beginning. As I anticipated, everyone came in at 1pm, causing the wait time to immediately increase to 45 minutes. Had 11 parties waiting by 1:30 and got everyone sat by 2:05pm. Incredible amount of phone calls (every few minutes!) asking if we were open because it's New Years Day. Cut Grace at 1:45 but opted to stay three on because of how busy it was up until close. Kitchen got hit hard in the last hour but there wasn't any long ticket times and only one customer issue: a woman found a hair in her bento box. Gave her 50% recovery.
Filled up immediately and on a wait by 5:30 during dinner. Lots of large parties. When Dennis and his girlfriend Stacy arrived, they informed me that places like Uchi and Uchiko are closed today. So that definitely explains feeling bombarded with more than usual amount of customers. The wait went up to 45mins-1 hour by 7:00 and stayed that way until just after 10pm. I cut Grace at 9:30, Kelly and Johnny at 10, and Krystin at 10:30. No long ticket times or customer issue. Pretty smooth night considering how busy it was.
Happy to note that the Daruma cups are selling like hot cakes.
Specials: Tuna Poke 6
Tsubu-gai 3
Snow Crab 11
Grilled Salmon Kama 3
Grilled Hamachi Kama 5
Baby Octopus Kara Age 5
3 Staff members that stood out (why/how): Kelly has good intentions but needs to focus on attention to detail. She forgot nori on every other ramen that was sent out today and she was noticeably flustered while hosting, forgetting to fully set tables for 5 or more several times. She's a perfectionist and when things don't go exactly as planned or she forgets something, she is hard on herself. Maybe she needs a little positive reinforcement.
Grace is really chatty and comes off as unfocused at times. Had a couple of quote time issues mostly because she can't fully handle being double sat...she needs a lot more time to get caught up compared to the other servers. Further example: she rang in all of the food for her first party under B4. It was very confusing for a moment but was corrected quickly. She has a great disposition with customers. I want her to shine more, you know what I mean?
Cindy performed well at the host stand. She had to deal with Kelly's anxiety and a customer yell at her about a quote time. She shook it off and handled the long wait with ease.
Any VIP's in? Kenny, Ryan from Sa-ten, Dusten, Drew and boyfriend Tyler, Roger (ex employee), Dennis (drink.well & Roosevelt Room), Mark G
Comps& Void Detail:
-Employee day off for Dusten, Drew, and Ryan (Sa-ten)
-Void Salmon Nigiri. Misring. Salmon was re-purposed.
-Birthday dessert
-$30 Kome bucks
-50% Recovery for a hair found in a bento box.
-100% Recovery on Chicken Kara Age that was cold when it hit the table.
-Comped KomeViche for Dennis
-Comped Soft Serve for Roger
-Void Ebi Fry. Misring.
-Void Guest Changed Mind for 2 Daruma cups. They thought it was hot sake, not cold.
-Reopened a check for Johnny.
-Void Sake Toro. 86'd
Safe is $20 off. Not sure why. I'll double check it in the morning.
R&M needs:
86'd items/ need more: Mochi for parfait, Sake Toro, Hamachi Kama
LY Lunch Sales: $3191
Projected Sales : N/A
TY Lunch Sales: $2393
+/- : -25% from LY
Lunch Covers: 139
Avg PPA: $17.22
LY Dinner Sales: $6688
Projected Sales : N/A
TY Dinner Sales: $7518
+/- : +12% over LY
Dinner Covers: 254
Avg PPA: $29.60
Previous Days Labor: 11%
Previous Days Comps: 3%
Controllable Comps: 39.57% ($108.80 for FNF)
Weather: 50's and chilly
Special events?: First day of 2016
Who worked: LUNCH Grace, Mandy, Camacho, Clair (CL), Jason (Host), Kelly (FR), Taylor (SA)
DINNER Grace, Johnny, Krystin, Kate, Dusten (CL), Cindy & Kelly (Host), John (SA), Jason training Taylor as FR
Flow of Business, Cuts and Ticket Times: Slow, steady lunch in the beginning. As I anticipated, everyone came in at 1pm, causing the wait time to immediately increase to 45 minutes. Had 11 parties waiting by 1:30 and got everyone sat by 2:05pm. Incredible amount of phone calls (every few minutes!) asking if we were open because it's New Years Day. Cut Grace at 1:45 but opted to stay three on because of how busy it was up until close. Kitchen got hit hard in the last hour but there wasn't any long ticket times and only one customer issue: a woman found a hair in her bento box. Gave her 50% recovery.
Filled up immediately and on a wait by 5:30 during dinner. Lots of large parties. When Dennis and his girlfriend Stacy arrived, they informed me that places like Uchi and Uchiko are closed today. So that definitely explains feeling bombarded with more than usual amount of customers. The wait went up to 45mins-1 hour by 7:00 and stayed that way until just after 10pm. I cut Grace at 9:30, Kelly and Johnny at 10, and Krystin at 10:30. No long ticket times or customer issue. Pretty smooth night considering how busy it was.
Happy to note that the Daruma cups are selling like hot cakes.
Specials: Tuna Poke 6
Tsubu-gai 3
Snow Crab 11
Grilled Salmon Kama 3
Grilled Hamachi Kama 5
Baby Octopus Kara Age 5
3 Staff members that stood out (why/how): Kelly has good intentions but needs to focus on attention to detail. She forgot nori on every other ramen that was sent out today and she was noticeably flustered while hosting, forgetting to fully set tables for 5 or more several times. She's a perfectionist and when things don't go exactly as planned or she forgets something, she is hard on herself. Maybe she needs a little positive reinforcement.
Grace is really chatty and comes off as unfocused at times. Had a couple of quote time issues mostly because she can't fully handle being double sat...she needs a lot more time to get caught up compared to the other servers. Further example: she rang in all of the food for her first party under B4. It was very confusing for a moment but was corrected quickly. She has a great disposition with customers. I want her to shine more, you know what I mean?
Cindy performed well at the host stand. She had to deal with Kelly's anxiety and a customer yell at her about a quote time. She shook it off and handled the long wait with ease.
Any VIP's in? Kenny, Ryan from Sa-ten, Dusten, Drew and boyfriend Tyler, Roger (ex employee), Dennis (drink.well & Roosevelt Room), Mark G
Comps& Void Detail:
-Employee day off for Dusten, Drew, and Ryan (Sa-ten)
-Void Salmon Nigiri. Misring. Salmon was re-purposed.
-Birthday dessert
-$30 Kome bucks
-50% Recovery for a hair found in a bento box.
-100% Recovery on Chicken Kara Age that was cold when it hit the table.
-Comped KomeViche for Dennis
-Comped Soft Serve for Roger
-Void Ebi Fry. Misring.
-Void Guest Changed Mind for 2 Daruma cups. They thought it was hot sake, not cold.
-Reopened a check for Johnny.
-Void Sake Toro. 86'd
Safe is $20 off. Not sure why. I'll double check it in the morning.
R&M needs:
86'd items/ need more: Mochi for parfait, Sake Toro, Hamachi Kama
Subscribe to:
Posts (Atom)