Written By: Dusten
LY Dinner Sales: 4418
Projected Sales : 5117
TY Dinner Sales:6222
+/- :18% over LY and $1107 over projected
Dinner Covers: 217
Avg PPA: 28.67
Weather: triple digit delight
Special events?: tax free weekend
Who worked: Joel, Kate, Stephanie, Clair, Camacho CL, Hiroe FR, Miho SA, Ruthy CT
Flow of Business, Cuts and Ticket Times: Busy Sunday 40+ covers in the 1st 30 minutes of boeing open, We were full shortly after and stayed on a wait until after 9:15pm. I cute down to Clair and Camacho at 9:20 and then just Camacho at 9:40pm. I heard nothing of inordinate ticket times. Both kitchen and sushi bar were busy tonight.
Specials: 12x shisitos, 3x tetakis, 12 green bean tempuras, 4x japanese uni, 33 hon maguro, 31x tsukiji carpaccio
3 Staff members that stood out (why/how):
-I spent a good amount of time with Miho re-training her to buss tables. I showed her my methods, which apparently are polar opposite of Mike's, as Miho was quick to point out. I only had a chance to show her a few things regarding the organization of her tray with dirty dishes. I showed her how that helps her to be faster in the dish-pit putting things away as well. I stopped her from a slight jog through the dining room. I explained that once she develops more efficient practices, she won't have to feel quite so rushed.
-Ruthy is decent as a cocktail server but needs to focus a bit more. She came into the server station and announced in a british accent that we were out of Sho Chiku Bai sake. We had at least 7 bottles in the office. The largest bottles of anything we carry. I asked her to dry out the ice water bin before putting it away tonight. She didn't even put it away before leaving. A customer broke a rocks glass outside that had beer in it. Ruthy told me Grace instructed her to bring glasses with beers outside. As far as I only that is the opposite of what we want to happen.
-Clair did well tonight. Solid sales and upbeat attitude with no mistakes.. She even gave me a heads up about others that might not be having the best day.
Any VIP's in? Take and Kayo with family and friends. Ixchel and a friend. Dennis of Roosevelt Room. Jersey and his wife. Kenta's old soccer coach. Old John.
Comps& Void Detail:lots of mis-rings and 86'd items. several hamatoro, tsukiji carpaccio, suzuki items. hama toro and suzuki were 86'd tonight. 2 glasses of Rose, 2 misos, a tarantula all misrings. $40 kome bucks to Kenta soccer coach.
R&M needs:we need a new floor mat in the server station. someone threw ours away and that concrete is murder on our knees and feet. Miho had a bug bite again and we had nothing in our first aid kit specifically for that. I gave her the listerine to put on it as it was irritating her pretty badly early on. the lights in the drink cooler are flickering or not working at all. Our sushi menus are looking rough around the edges. literally. I already mentioned this to Kayo tonight, but we could really use more check presenters. I had to stop Clair and Stephanie from using tea cups to bring checks out.
86'd items/ need more:
It was busy and good energy night. I was able to come in after my own dinner and stayed for about two hours, saw many happy customers, good energy. Miho was really trying, I told her do not rush but as long as she is trying what she was coached, eventually she will get it. I talked to Eileen about check presenters and she said it will be ready next week. Also I am going to the drug store today, so if anyone can give me the list of things we need for first aid boxes ( includes one for kitchen and sushi bar) I will get it.
ReplyDeleteDusten, it sounds like you are starting to make your own rules here. As management we all need to work together.
ReplyDelete1- Mike has been coaching Miho on her consolidation and to completely undo that training is a little presumptuous- if you have an issue with her training you need to talk with Mike and I and not just take it upon yourself to correct things that don't need to be corrected.
2- Rocks glasses have never been discussed, and as far as I am concerned they should continue to be given out regardless of where the guest is sitting. We serve guests drinks in pint glasses, there should be no reason we aren't serving rocks glasses as well.
3- We just got a brand new First Aid Kit in the office (you ordered it!) I use to have a tube of anti-itch cream but I gave it to you and you took it home.
4- The mat in the service station was discarded because it was shot to shit. I can order a new one. Most places don't even have that, so i would consider it a privilege not a right.
5- I have not had any issues with the lights in the drink coolers at all. Must have just been a one night glitch
6- Like I have said before, I already asked Kayo for check presenters.