Saturday AM 8.22.15

Written By: Elizabeth

LY Lunch Sales: $2243
Projected Sales :  $2617
TY Lunch Sales:  $3581
+/- : +60% LY and +$964 PS
Lunch Covers: 233 !!!!!!
Avg PPA: $15.37


Previous Days Labor: 13%

Previous Days Comps: 3.27%
Controllable Comps: 9.26%  (recovery and FNF discounts)

Weather: Humid and hot.

Special events?:  the business! damn. Weekend before school starts.

Who worked: Sayo, Joel, Lindsey, Johnny CL. Hiroe FR,

Flow of Business, Cuts and Ticket Times:
Slow to start, then all at once Bam we got hit at noon and it did not let up until close. We were on a 30 minute wait all afternoon. We sat our last table at 2:55 and did last call around 3:15 (all in around 3:20) Had a lot of large parties walk in. The last 6 top we sat at 2:45 after waiting over 30 minutes, I had to squeeze them in at B1 because A3 was paid out but just sitting there on their phones (Of course they got up as soon as the 6 top sat down!) While the 6 top was waiting in our scolding lobby, however, the old Japanese lady asked if we had okonomiaki- I said no only at dinner. The "dad" of the group asked if I could check if they could make it for her, since she came in especially for it. I asked Jersey and he said no. I asked why and he didn't give me an answer. I was asking because I needed to have something to tell my guests. If he was too busy to make it, if it wasn't prepped yet, just something. The situation was tense since it was a pretty brutal lunch shift already, but I just like to have all my bases covered when I talk to a guest. If I have to say no, I need to know why. Jersey asked me why I asked if they could make it, If he couldn't say no,  why didn't I just ring it in. I tried to explain that being a guest focused restaurant we should try to say yes every time so that if it's a NO I need to know why. It's just not good business. If we can make it, then we should.

That being said, the last hour of business was the most brutal and we were starting to run low on Rice. I think this may have been a record breaking lunch for us. But everyone worked super hard and pushed through it. We were all very tired in the end.

Worth mentioning was the crowd today. Lots of people. Low PPA. Also, lots of impatient people. We had a 7 top (3 adults, 4 kids) walk in around noon and want to be sat in the party room. We already had a party in there and had another one lined up for 1:15, so I told them I couldn't seat them in there and it would be a little bit of a wait. They urged me to sit at A5-B1, so I said okay. At that point we were starting to fill up and go on a wait. We eventually sat them (after getting the table set up with kids menus, waters, etc) As soon as they sat, the party room was getting up, and they saw that and asked to move. I explained again that we had another reso coming in and needed the room by 1pm (less than an hour at this point) they said they would be quick. So I moved them in there, and they were out in the knick of time. Just a lot of groups like that, that were very antsy to get sat.

Specials:

3 Staff members that stood out (why/how):
Johnny handled multiple turns of the party room and a full sushi bar really well.
Everyone delegated tasks accordingly and did a great job working together.


Any VIP's in?
David and his little girl (single dad guy), Old John.

Comps& Void Detail:
comp'd a cold curry for A2, and comp'd 3 soft serves because the machine froze. See below.

R&M needs:
The soft serve machine froze during service today. When we talked in the meeting we talked about getting the staff excited about selling it. And I was offering a free lunch to who ever sold the most today. But as always, it froze up. It's discouraging to the staff when this happens. I've only really noticed it when we try the different flavors. I'm not really sure how to fix it anymore.

86'd items/ need more: