Sunday PM 8/16/15 recap

Written By: Dusten


LY Dinner Sales: 4470
Projected Sales : 4281
TY Dinner Sales: 5561
+/- : 24% increase over LY and $740 over projected
Dinner Covers: 182
Avg PPA: 30.55

Weather: milder than lately. 90's

Special events?: National Roller Coaster Day. And National Rum Day.


Who worked: Grace, Krystin, Kate, Joel, Camacho CL, Samara H, Hiroe FR, Miho SA

Flow of Business, Cuts and Ticket Times: Steady but nothing out of control. Wait times approached 30 minutes. Had one table wait 45 mainly because they were incomplete. One alpha-type woman from the group approached and complained about the wait time. Said she had watched a table (A7) sit unoccupied for 10 minutes and they had been waiting twice what Samara told them. I actually bussed that table myself only a couple of minutes prior. Also when Samara quoted them the wait time, they were an incomplete party and when they were complete others had been sat before them. There were so many holes in her story I couldn't keep up. I apologized and thanked her for her patience with us. She said it took "an extreme amount of patience." She had approached me as Samara was getting waters and menus to the table (5-top), so they were sat immediately after our conversation.
Had some gyozas ticket time approach the half-hour mark. Tables were understanding however. Lots of people like to order gyozas as appetizers and seem dismayed when they take as long as they normally do.

Specials: 35 hon maguro, 9 shishitos, 7 cucumber tempura, 14 carpaccio specials

3 Staff members that stood out (why/how): Kate was on a bit of a tear today, resorting to some of her old ways. I think maybe her move is getting to her. Moving is stressful.
Grace did well. No mistakes and was cheery about working a double. Seems like she did well for herself all day.
Every single time I work with Camacho I have to tell him to pick up his oshibori off the tables. I tell him so frequently that when I asked him today he cut his eyes at me as if he were also annoyed about having the same conversation over and over and over. And over.

Any VIP's in? Kendo-San! The lady that complained about wait times claimed to be a regular although I've never seen her before.

Comps& Void Detail: 2 miso soup. Guest changed mind to kome-sets. some sashimi orders that Camacho meant to be nigiri pieces. Kome bucks.

R&M needs:

86'd items/ need more: