Friday PM 8.14.15

Written By: Elizabeth

Lunch sales were $2385 by the way: +6% over LY and -$375 PS
127 lunch covers with $18.78 Avg PPA

LY Dinner Sales:$6365
Projected Sales : $6740
TY Dinner Sales:$6389
+/- : 0% LY and -$351 PS
Dinner Covers: 230
Avg PPA: $27.78


Weather: HOT. Halfway through August though

Special events?:


Who worked: Dusten CL. Johnny, lindsey, Camacho, Krystin. Samara & Cindy Hosted, Ruthy cocktailed, Jason SA and Hiroe FR

Flow of Business, Cuts and Ticket Times:
Night started off busier than I expected. I thought we were going to go on a wait around 6:30 but we didn't until 7:20. Had two 8-top walk ins and a 6-top walked in around 9:45 too. Lots of big tops just walking in as well as one tops. Interesting. The night went smoothly and there were no major issues. It did die down around 9:45 though, and I went 2 on at that point. Dusten got a handfull of other tables after that, and I don't think Krystin got more than one more table.

The only "trouble" guest I had was at S3-4. They had originally been sat at A2 but it was around 6:30 and the sun was too much for them so they moved. I could tell, just from over hearing them, that they could potentially be a difficult one. Sure enough, at the end it all came to a head. They were eating (rather, picking at) their onigiri and Dusten told me they said they didn't like it. So I went over and said that I heard the Onigiri wasn't up to par for them, if I could get them something else. They both then unleashed on me that everything they got was too sweet and had too much sugar in it. The onigiri was sweet, the yakitori was sweet, the escolar special was too sweet. I replied to them "I'm sorry you feel that everything was too sweet tonight" and the man's reply to me was "We don't feel that way, it IS that way!" I apologized again and reminded them that everyone's taste is different but I would be happy to try and get them something they would enjoy. They weren't having it, they just wanted to leave. They said they had been here about a dozen times before but today it was just terrible. I assured them we haven't done anything to change it, but then they told me they went outside the box tonight and tried things they never had. Might just want to stick to that California roll next time buddy. I didn't say that, of course, but i did take the Onigiri and yakitori off their check. They left Dusten $6 on $50. Classic.

On the juxtaposition side we have Kate, the girl that places the catering orders for the folks at the Capital. Her and her BF came in around 10:40, hoping it wasn't too late. While they were the last ones to leave an hour later, they're just so pleasant and love love love us.

Specials:
Escolar 10
Shishito 10
Cucumber Kimchi 5
All Star 8
Toro  8
Hon Maguro 39
Japanese Uni 4


3 Staff members that stood out (why/how):
-Krystin did a great job prebussing her section and having full hands tonight. She was the back A's and did a great job
-Lindsey was a good sport, I had cut her at 9:30 but then a 6 top walked in along with another few tables and I had to put her back on to take the 6 top (since it was replacing a previous party already in her section) She hopped back on with little to no complaints
-Cindy pulled me aside after her shift tonight to talk about the difficult guest she encountered yesterday. She asked how she should have handled it, if she could have in any way. I told him in those cases, always get a manager involved even if it is just for us to go over to the guest and explain to them our stance on policies. She was upset because I guess the fussy guest left a note on the receipt saying to fire the 2 hosts because they are uptight? Or something to that effect. She was upset about it and didn't want to get in trouble over the lady's unacceptable behavior. I assured her that wouldn't happen.

Any VIP's in?
Kylee previously of Mantis Massage
Kenneth (Sat Lunch regular- mexican coke)
Owner of the Omlettrey
Kate from the Capital
Ally that use to work here

Comps& Void Detail:
FNF for a few pieces sent out to the aforementioned VIPS

R&M needs:

86'd items/ need more: