Friday AM 8.21.15

Written By: Elizabeth

LY Lunch Sales: $1834
Projected Sales : $2234
TY Lunch Sales: $2084
+/- : +14% LY and -$159 PS
Lunch Covers: 127
Avg PPA:$16.40

Previous Days Labor:19%

Previous Days Comps: 4.67%
Controllable Comps: 8.05%

Weather: Rainy and muggy.

Special events?: UT students gearing up for school

Who worked: Lindsey, Mandy, Camacho, Sayo CL. Samara Host, Cindy SA, Jason FR

Flow of Business, Cuts and Ticket Times:
Slow to start but finally picked up around 12:45. Went on a short wait for two 5 tops and two top around 1pm, Cut Lindsey at 1:15 and let Sayo take the other 5 top, Cut Mandy around 1:35 and Camacho and Sayo both got another table or two before close. Didn't see any major issues arise.  At one point sushi bar yelled 25 minute sushi lunches, but there didn't seem to be any tables that were upset about it. Smooth lunch.

3 Staff members that stood out (why/how):
-I had to talk to Samara during her shift, briefly, about her attitude towards guests. She had this couple that wanted to sit immediately, so she said she could seat them at a table in a minute, but they saw S1-2 open and said that was fine. Then when she took them they saw that A3 was being wiped and set and asked to sit there. Her response was "that's where I was going to seat you in the first place" and cracked a small smile. But to me it came off a little snarky. Luckily I was there and I laughed and made a joke to the two guests, and they were fine with it, but it could have easily went the other way. I told her she needs to be aware of her facial expressions and tone of voice with guests, and really chose her words more carefully.
-Mandy was rocking and rolling today. She was chipper and on top of it. Nice to see her in better spirits.


Any VIP's in?
Victor at the sushi bar. Nice to see him.

Comps& Void Detail:
voided Sake Toro 86

R&M needs:
Petrocelli was out this morning cleaning the unit on the roof- seems to be working fine.

86'd items/ need more: