Written By: Dusten
LY Dinner Sales: 5459
Projected Sales : 5786
TY Dinner Sales: 5527
+/- :1% up from LY, -259 under projected.
Dinner Covers:197
Avg PPA: 28.06
Weather: hot to warm and slightly cloudy
Special events?: National Toasted Marshmallow Day. and RIP Wes Craven.
Who worked: Joel, Sayo, Krystin, Mandy, Camacho CL, Jason SA, Sigele FR, Samara H, Ruthy CKTL
Flow of Business, Cuts and Ticket Times: Slow start. Picked up maybe 30 minutes into service. On a wait for most of the night. Tables seemed to turn over with a good pace so no one waited very long. Had another slight pop at 9pm. I didn't make any cuts until about 9:30pm, at which point we went 3 on. I cut down to 2 shortly after and then Just Camacho at 9:50pm.
Specials: Beef tetaki x11, Hon maguro 25, Japanese uni 4, toro nigiri 7, 2 king salmon box ( I doubt that is accurate. I dont think servers were using the special roll button maybe.), 10 king salmion toro carpaccio
3 Staff members that stood out (why/how): Camacho pulled out a solid close despite being dog-tired. He didn't hesitate to ask for help and maintained his section well.
Sayo did really well also. Her tables are almost always pre-bussed, she excels at communication and accepts pointers and help with thoughtfulness and offers constructive feedback.
Joel had a rough start to the night. He had a party at 6pm. They weren't seated until 6:10pm because he hadn't gotten the waters to the table yet. There were only three other tables in his section and one was his girlfriend. Maybe that was the issue. Jason Clarke got the water to the table and we sat the party. They stayed for at least a couple of hours.
There was another incident when Camacho came to me and said "Joel may need you." I looked to Joel and he kept going without saying a word. I asked Jason what the issue was. He said that Joel had forgotten to put in some food for the table. They were regulars who knew Camacho and had pulled him aside to raise the issue. By the time I knew about anything they were paid out and walking out the door. I asked Joel what happened and he just said, "Oh their yakiniku, yakitori and harumaki were taking a while." I talked to the kitchen. They said they got it out on the fly at Joel's request. Had I known sooner I could have talked to them, comp'd something. But nothing was done. He straightened up after and had no further issues.
Any VIP's in? Old John. Some regular faces. Grace came in with her roommate Ryan and threw down something fierce. She had been stockpiling her kome bucks and brought Ryan in for his first visit.
Comps& Void Detail: Over $100 in Kome bucks. Lots of people bringing in their $15 cards. May be a good idea to remind servers to engage the customer and ask where the cards are coming from. When I ask the server where the cards are coming from some look at me like I'm crazy. Grace brought in $65 herself. Some misrings and 86'd items. We ran out of a lot of things tonight.
R&M needs:Samara brought to my attention mold growing in some of the drink menus. I left one in the office that she showed me specifically.
86'd items/ need more:86'd Grilled Salmon, Age dashi, Tofu steak, Carpaccio special, Uni, soft serve cones, tamago
I do not feel like we just close the case with Joel. I would sit down with him and tell him what his customers said and it does not match his story. Since the customer asked Jason about it, they were definitely wanted us to recognize the issue there, but we did not enough time to take care of it, it almost sounds whoever the regulars were, we may lost them tonight. Joel needs to know what his action is causing, even if what Joel was saying is true, I think it is still good reason to reach the manager too. I just want to make sure he is not working like this every day.
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