Written By: Samara
LY Lunch Sales: $2041
Projected Sales : $2070
TY Lunch Sales: $2201
+/- : +8% over LY & +$131 over PS
Lunch Covers: 126
Avg PPA: $17.47
LY Dinner Sales: $4097
Projected Sales : $4984
TY Dinner Sales: $4737
+/- : +8 over LY & -$247 under PS
Dinner Covers: 187
Avg PPA: $25.33
Previous Days Labor: 12%
Previous Days Comps: 5%
Controllable Comps: 0%
Weather: 80's and humid
Special events?: N/A
Who worked: LUNCH- Mandy, Lindsey, Krystin, Johnny (CL), Chris (FR), John (SA), Cindy (H)
DINNER- Lindsey, Krystin, Ruthy, Kelly, Camacho (CL), Cindy & Grant (H), John (SA), Hiroe (FR)
Flow of Business, Cuts and Ticket Times: Lunch was steady. One table ordered Takoyaki and specified no green onion. Krystin included this note on the ticket but didn't realize there is negi IN THE takoyaki. Well now she's knows. Comped under DNL. Other than that, no long ticket time or customer issue.
Cut Mandy at 1pm and Lindsey at 1:30. Had several tables walk in after that but Cindy did a great job at staggering the tables for Krystin and Johnny.
Full by 6:30 at dinner. Around 8pm, things seemed to die down. I cut Lindsey and Cindy at this time. Things picked up again around 8:30 but with 4 servers on, everything was fine. Cut Krystin at 9 and Ruthy at 9:30. A few tables staggered in, so I kept Kelly on to close it down with Camacho.
Specials:
3 Staff members that stood out (why/how): Hired a new host, Chloe, who will start training with Cindy on Thursday night.
Jason Camacho has a tendency to ring in food under the wrong number, which can be a problem if it's guests at the sushi bar, when sushimen hand them their food directly. It also creates an awkward social exchange. This didn't happen tonight but he did ring in food under table 15 (meant for S12) last night. Just something to keep an eye on...
Ruthy was in the party room section again tonight. She is totally capable of handling this harder section and knows just when to ask for help. No mistakes from her tonight.
Lee has gotten significantly faster. I've had several of his sushi bar coworkers tell me this and I've seen it for myself. I gave him a couple of Alamo Drafthouse giftcards. He was so excited!
Any VIP's in? Miles from Fastball, Nathan, Kenny
Comps& Void Detail:
-DNL Takoyaki
-DNL Go-Go roll
-2 Birthday Desserts
-Void Superstar. Guest Changed Mind
-Void Eel sauce. Misring
-Employee Kome Bucks from Kelly
-4 Promo Kome Bucks
R&M needs:
86'd items/ need more:
Tuesday, May 10, 2016
Monday, May 9, 2016
Monday 5/9/16
Written By: Samara
LY Lunch Sales: $1916.55
Projected Sales : $2106
TY Lunch Sales: $1794
+/- : -6% under LY & -$312 under PS
Lunch Covers: 101
Avg PPA: $17.76
LY Dinner Sales: $5013
Projected Sales : $5452
TY Dinner Sales: $6386
+/- : 27% over LY & +$934 over PS
Dinner Covers: 208
Avg PPA: $30.70
Previous Days Labor: 16%
Previous Days Comps: 4%
Controllable Comps: 9.66%
Weather: 80's and sunny during the day, 70's and cool at night
Special events?:
Who worked: LUNCH- Grace, Clair, Krystin, Johnny (CL), Junko (H), Hiroe (FR), Taylor (SA)
DINNER- Grace, Krystin, Ruthy, Dusten, Camacho (CL), Maverick & Chelsea (H), Hiroe (FR), Kaori (SA)
Flow of Business, Cuts and Ticket Times: Lunch was slow. Nothing special. Cut Grace at 1, Clair at 1:30, and Krystin at 1:45. No long ticket times or customer issue.
Dinner was the opposite. Filled up and on a wait by 6:30. Lots of bigger spenders...nirigi, sashimi, and an amazing amount of alcohol bottles sold. Average wait time was 30-40 minutes for most parties. Stayed on a wait until 9:30. I cut Grace and Krystin at this time but kept three on since it was so busy. Didn't cut the hosts until right at closing time.
Only one customer issues: a 4 top at B7 waited 30 minutes for their superstar roll...they had all of their other food already and were pretty fussy. Grace spoke to them and I did as well, explaining that the sushi bar got hit hard. They seemed displeased. Caught the roll before it was made and gave them Kome Bucks for next time, which smoothed things over.
Specials: Rainbow Roll, Snow Crab nigiri
3 Staff members that stood out (why/how): Much improvement from Maverick this evening overall. He ran the board smoothly while Chelsea cocktailed. Quote times were good. He showed initiative by helping the SA in his downtime.
Chelsea did a great job cocktailing, selling over $500. I helped her a bit and explained the finer points of our beverage menu.
Ruthy was amazing tonight! Sales through the roof and NOT A SINGLE MISTAKE! I gave her a mantis massage card. Great job!
Any VIP's in? SA John, Kevin from Parkside, Ry from Workhorse, Yellowjacket crew, Alex Innman
Comps& Void Detail:
-5 SIN
-3 Promo Kome Bucks
-1 Employee Kome Bucks
-Void Superstar. Guest Changed Mind
-Employee Day off for John
-2 Birthday Desserts
-Comped a Shio Saba, Katsuo Tataki, and Iidako for Kevin from Parkside
R&M needs:
86'd items/ need more: High sake sales tonight. Low on Dreamy Clouds (SM & L), Wishing Well, Tears of Dawn, Bride of the Fox (SM & L), Ginjo
And I'll need another tutorial on the new check outs. I'm not sure I'm doing this properly since the safe is off by $100. I'm not sure what number to enter for the closer even after they've calculated the tipout. Sales are accurate in the spreadsheet.
LY Lunch Sales: $1916.55
Projected Sales : $2106
TY Lunch Sales: $1794
+/- : -6% under LY & -$312 under PS
Lunch Covers: 101
Avg PPA: $17.76
LY Dinner Sales: $5013
Projected Sales : $5452
TY Dinner Sales: $6386
+/- : 27% over LY & +$934 over PS
Dinner Covers: 208
Avg PPA: $30.70
Previous Days Labor: 16%
Previous Days Comps: 4%
Controllable Comps: 9.66%
Weather: 80's and sunny during the day, 70's and cool at night
Special events?:
Who worked: LUNCH- Grace, Clair, Krystin, Johnny (CL), Junko (H), Hiroe (FR), Taylor (SA)
DINNER- Grace, Krystin, Ruthy, Dusten, Camacho (CL), Maverick & Chelsea (H), Hiroe (FR), Kaori (SA)
Flow of Business, Cuts and Ticket Times: Lunch was slow. Nothing special. Cut Grace at 1, Clair at 1:30, and Krystin at 1:45. No long ticket times or customer issue.
Dinner was the opposite. Filled up and on a wait by 6:30. Lots of bigger spenders...nirigi, sashimi, and an amazing amount of alcohol bottles sold. Average wait time was 30-40 minutes for most parties. Stayed on a wait until 9:30. I cut Grace and Krystin at this time but kept three on since it was so busy. Didn't cut the hosts until right at closing time.
Only one customer issues: a 4 top at B7 waited 30 minutes for their superstar roll...they had all of their other food already and were pretty fussy. Grace spoke to them and I did as well, explaining that the sushi bar got hit hard. They seemed displeased. Caught the roll before it was made and gave them Kome Bucks for next time, which smoothed things over.
Specials: Rainbow Roll, Snow Crab nigiri
3 Staff members that stood out (why/how): Much improvement from Maverick this evening overall. He ran the board smoothly while Chelsea cocktailed. Quote times were good. He showed initiative by helping the SA in his downtime.
Chelsea did a great job cocktailing, selling over $500. I helped her a bit and explained the finer points of our beverage menu.
Ruthy was amazing tonight! Sales through the roof and NOT A SINGLE MISTAKE! I gave her a mantis massage card. Great job!
Any VIP's in? SA John, Kevin from Parkside, Ry from Workhorse, Yellowjacket crew, Alex Innman
Comps& Void Detail:
-5 SIN
-3 Promo Kome Bucks
-1 Employee Kome Bucks
-Void Superstar. Guest Changed Mind
-Employee Day off for John
-2 Birthday Desserts
-Comped a Shio Saba, Katsuo Tataki, and Iidako for Kevin from Parkside
R&M needs:
86'd items/ need more: High sake sales tonight. Low on Dreamy Clouds (SM & L), Wishing Well, Tears of Dawn, Bride of the Fox (SM & L), Ginjo
And I'll need another tutorial on the new check outs. I'm not sure I'm doing this properly since the safe is off by $100. I'm not sure what number to enter for the closer even after they've calculated the tipout. Sales are accurate in the spreadsheet.
Sunday, May 8, 2016
Sunday PM 5/8/16 (Mother's Day cont.)
Written By: Samara
LY Dinner Sales: $4992
Projected Sales : $5481
TY Dinner Sales: $4973
+/- : 0% over LY & -$508 under PS
Dinner Covers: 184
Avg PPA: $27.03
Weather: 70's a cool
Special events?: Mother's Day, Pecan Street Festival, Passing of Prop 1
Who worked: Grace, Camacho, Krystin, Sayo, Clair (CL), Grant & Miriam (H), Hiroe (FR), John (SA)
Flow of Business, Cuts and Ticket Times: Line out of the door at open. Sat 19 tables in about 10 minutes. FOH had waters and plates ready to go. On a 45minute-1 hour wait by 6pm. Steady hour wait for tables of 3+ and 25-35 for tables of 2. Off the wait by 8:30 and then business came to a halt. Cut Grace at 8, Camacho at 8:30, Krystin at 9, and Sayo at 9:30. No other tables walked in after that. Finished my check out and counted the safe by 10pm...that's never happened before. I think we got some of the Mother's Day crowd but it's really more a holiday for Brunch and reservations made well in advance.
I noticed that tickets from the kitchen were in the wrong order a couple of times tonight. This also sometimes happens with the sushi bar from time to time.
DNL King Salmon Box. It was Grace's suggestion since they wanted to order the King Salmon Toro special but it had been 86'd. They said it was "not fresh" and "thought it would make them sick". They ate half of it. I tried it...totally fine in my opinion. I let them know that's it's cured, so maybe that's why it wasn't to their liking.
Specials: Bitches Brew Roll, King Salmon Toro Nigiri 18
3 Staff members that stood out (why/how): When we had our initial rush at open, Grant got frazzled and couldn't handle running the board as far as quote times were concerned. The servers were really helpful in seating parties for him, so I'm not sure what else the team could have done. I think he needs more practice in general. There were two 4-top tables left, which he quoted 2 parties each 10 minutes. Fine. The third party of two parents and a kid were also quoted 10 minutes for a table. I saw this and immediately intervened letting them know their wait time was closer to 45 minutes-1 hour...but we could possibly seat them at the sushi bar sooner if that was OK. The guy misinterpreted my explanation and thought I said the sushi bar would only be a 10 minute wait. Of course he was pissed off when we sat smaller parties before him. I explained again what had happened and promptly seated them at a table a few minutes later. They waited a total of 30 minutes. When I talked to Grant about taking the time to count tables before quoting times, he was receptive. He has a tendency to guess quote times...which is a recipe for disaster. I had Miriam run the board for the rest of the night and made sure he was taking notes. I want the manager of duty to work with him whenever he is hosting until he's more comfortable. Grant did make up for his mistake by being more active on the floor, helping John reset tables.
John was the superstar of the night. He was a speed demon and was even putting soy sauce dishes and plates down for every reset. I gave him a Contigo GF. He seemed disappointed when I gave it to him...he thinks he only gets rewarded when he's having "a bad night" in his mind. I reassured him that it was for his efforts and that's he's a valuable member of the team. Talk about pride...jeez!
Any VIP's in? Old John, Elizabeth's friends
Comps& Void Detail:
-2 promo kome bucks
-Employee Kome bucks from Ruthy
-Server Error. Hiroe dropped a Kome salad to B4 that was meant for B3. Maybe the table swap was confusing?
-Void 2 miso soups. Misring
-Void Soft Sever. 86'd
-Void Komeviche. 86'd
-Void Toro special. 86'd
-50% recovery on a Bitches Brew Roll. Cranky customer...long ticket time
R&M needs:
86'd items/ need more: Sapporo
LY Dinner Sales: $4992
Projected Sales : $5481
TY Dinner Sales: $4973
+/- : 0% over LY & -$508 under PS
Dinner Covers: 184
Avg PPA: $27.03
Weather: 70's a cool
Special events?: Mother's Day, Pecan Street Festival, Passing of Prop 1
Who worked: Grace, Camacho, Krystin, Sayo, Clair (CL), Grant & Miriam (H), Hiroe (FR), John (SA)
Flow of Business, Cuts and Ticket Times: Line out of the door at open. Sat 19 tables in about 10 minutes. FOH had waters and plates ready to go. On a 45minute-1 hour wait by 6pm. Steady hour wait for tables of 3+ and 25-35 for tables of 2. Off the wait by 8:30 and then business came to a halt. Cut Grace at 8, Camacho at 8:30, Krystin at 9, and Sayo at 9:30. No other tables walked in after that. Finished my check out and counted the safe by 10pm...that's never happened before. I think we got some of the Mother's Day crowd but it's really more a holiday for Brunch and reservations made well in advance.
I noticed that tickets from the kitchen were in the wrong order a couple of times tonight. This also sometimes happens with the sushi bar from time to time.
DNL King Salmon Box. It was Grace's suggestion since they wanted to order the King Salmon Toro special but it had been 86'd. They said it was "not fresh" and "thought it would make them sick". They ate half of it. I tried it...totally fine in my opinion. I let them know that's it's cured, so maybe that's why it wasn't to their liking.
Specials: Bitches Brew Roll, King Salmon Toro Nigiri 18
3 Staff members that stood out (why/how): When we had our initial rush at open, Grant got frazzled and couldn't handle running the board as far as quote times were concerned. The servers were really helpful in seating parties for him, so I'm not sure what else the team could have done. I think he needs more practice in general. There were two 4-top tables left, which he quoted 2 parties each 10 minutes. Fine. The third party of two parents and a kid were also quoted 10 minutes for a table. I saw this and immediately intervened letting them know their wait time was closer to 45 minutes-1 hour...but we could possibly seat them at the sushi bar sooner if that was OK. The guy misinterpreted my explanation and thought I said the sushi bar would only be a 10 minute wait. Of course he was pissed off when we sat smaller parties before him. I explained again what had happened and promptly seated them at a table a few minutes later. They waited a total of 30 minutes. When I talked to Grant about taking the time to count tables before quoting times, he was receptive. He has a tendency to guess quote times...which is a recipe for disaster. I had Miriam run the board for the rest of the night and made sure he was taking notes. I want the manager of duty to work with him whenever he is hosting until he's more comfortable. Grant did make up for his mistake by being more active on the floor, helping John reset tables.
John was the superstar of the night. He was a speed demon and was even putting soy sauce dishes and plates down for every reset. I gave him a Contigo GF. He seemed disappointed when I gave it to him...he thinks he only gets rewarded when he's having "a bad night" in his mind. I reassured him that it was for his efforts and that's he's a valuable member of the team. Talk about pride...jeez!
Any VIP's in? Old John, Elizabeth's friends
Comps& Void Detail:
-2 promo kome bucks
-Employee Kome bucks from Ruthy
-Server Error. Hiroe dropped a Kome salad to B4 that was meant for B3. Maybe the table swap was confusing?
-Void 2 miso soups. Misring
-Void Soft Sever. 86'd
-Void Komeviche. 86'd
-Void Toro special. 86'd
-50% recovery on a Bitches Brew Roll. Cranky customer...long ticket time
R&M needs:
86'd items/ need more: Sapporo
Sunday AM 5.8.16 (Mothers Day)
Written By: Elizabeth
LY Lunch Sales: $2539
Projected Sales : $3111
TY Lunch Sales: $2948
+/- : +16% LY and -$163 PS
Lunch Covers: 158
Avg PPA: $18.66
Previous Days Labor: 11%
Previous Days Comps: 4%
Controllable Comps: 3.46%
Weather: Overcast and rainy in the AM but cleared up in the afternoon
Special events?: Mothers Day, Pecan St. Festival
Who worked: Krystin, Grace, Ruthy, Camacho CL. Dusten SA TR Maverick, Chris Host, Taylor FR. He was 15 minutes late because he swears his schedule said 11:45
Chris, who was on time, mentioned that if it was okay with us (and it's okay with me) that he would like to stay on the schedule as "pick up" only, or to be used in a pinch. He expressed being so torn on leaving because he really likes everyone here. So, if Chris wants to pick up a shift here or there, that's fine. Of Samara, if you're in a tight spot and need someone, he might be able to work the shift. Chris also said that he'll be getting his TABC soon just in case. I think that's a step in the right direction.
Connor is set up in Hot Schedules but I sent him home with his I9 and W4 to have him fill out with his parents.
Flow of Business, Cuts and Ticket Times:
Really slow start to the day. The first hour was good, had several tables in right at open. But the noon hour was very slow. then it picked up again around 1:40 and we were on a 15 minute wait until about 2:30. Lots of families as expected. No long ticket times or issues.
Only one odd thing that happened: B4 was a young mother with her mother and then her child. The child was sitting in a booster seat and apparently he leaned over and fell out of it. She was pretty upset and told us that we need to have straps on our boosters or a different kind of booster because the metal chair doesn't allow for stability of the chair. I apologized and comp'd the kids Avocado Nigiri to Recovery. She was thankful.
Other than that...a decent lunch considering the weather and the holiday.
oh! So the Natto comes with 2 plastic packets? Can I get an explanation of what that is and how it is to be used?
3 Staff members that stood out (why/how):
-Dusten trained Maverick today as SA. Seems he's picking up on it pretty well and Dusten was able to impart some finer tips to him as well
-Taylor has improved considerably, and had he not been 15 minutes late to his shift I would have given him a gift card for his work today. He was helping prebus and taking back full trays!
Any VIP's in?
Vivian and maybe her mom.
That newly extended family that comes in and insists on sitting at the sushi bar.
Another familiar family that comes in, Mom, dad, 3 kids and grandma that is always really needy. but we expect it so that's half the battle.
Comps& Void Detail:
Recovery for 4 Avocado Nigiri
R&M needs:
Rodrigo will be in tomorrow around 7:30am-8am to fill the corner in where the wall is separating from itself. ABC will also be in tomorrow before noon to address the rodent problem, namely in that hole there.
Rodrigo will also repair the 4 boards that fell down that were over the office door. The boards are currently in the office.
86'd items/ need more:
LY Lunch Sales: $2539
Projected Sales : $3111
TY Lunch Sales: $2948
+/- : +16% LY and -$163 PS
Lunch Covers: 158
Avg PPA: $18.66
Previous Days Labor: 11%
Previous Days Comps: 4%
Controllable Comps: 3.46%
Weather: Overcast and rainy in the AM but cleared up in the afternoon
Special events?: Mothers Day, Pecan St. Festival
Who worked: Krystin, Grace, Ruthy, Camacho CL. Dusten SA TR Maverick, Chris Host, Taylor FR. He was 15 minutes late because he swears his schedule said 11:45
Chris, who was on time, mentioned that if it was okay with us (and it's okay with me) that he would like to stay on the schedule as "pick up" only, or to be used in a pinch. He expressed being so torn on leaving because he really likes everyone here. So, if Chris wants to pick up a shift here or there, that's fine. Of Samara, if you're in a tight spot and need someone, he might be able to work the shift. Chris also said that he'll be getting his TABC soon just in case. I think that's a step in the right direction.
Connor is set up in Hot Schedules but I sent him home with his I9 and W4 to have him fill out with his parents.
Flow of Business, Cuts and Ticket Times:
Really slow start to the day. The first hour was good, had several tables in right at open. But the noon hour was very slow. then it picked up again around 1:40 and we were on a 15 minute wait until about 2:30. Lots of families as expected. No long ticket times or issues.
Only one odd thing that happened: B4 was a young mother with her mother and then her child. The child was sitting in a booster seat and apparently he leaned over and fell out of it. She was pretty upset and told us that we need to have straps on our boosters or a different kind of booster because the metal chair doesn't allow for stability of the chair. I apologized and comp'd the kids Avocado Nigiri to Recovery. She was thankful.
Other than that...a decent lunch considering the weather and the holiday.
oh! So the Natto comes with 2 plastic packets? Can I get an explanation of what that is and how it is to be used?
3 Staff members that stood out (why/how):
-Dusten trained Maverick today as SA. Seems he's picking up on it pretty well and Dusten was able to impart some finer tips to him as well
-Taylor has improved considerably, and had he not been 15 minutes late to his shift I would have given him a gift card for his work today. He was helping prebus and taking back full trays!
Any VIP's in?
Vivian and maybe her mom.
That newly extended family that comes in and insists on sitting at the sushi bar.
Another familiar family that comes in, Mom, dad, 3 kids and grandma that is always really needy. but we expect it so that's half the battle.
Comps& Void Detail:
Recovery for 4 Avocado Nigiri
R&M needs:
Rodrigo will be in tomorrow around 7:30am-8am to fill the corner in where the wall is separating from itself. ABC will also be in tomorrow before noon to address the rodent problem, namely in that hole there.
Rodrigo will also repair the 4 boards that fell down that were over the office door. The boards are currently in the office.
86'd items/ need more:
Saturday PM 5.7.16
Written By: Elizabeth
LY Dinner Sales: $7446
Projected Sales : $8215
TY Dinner Sales: $6653
+/- : -11% LY and -$1562 PS
Dinner Covers: 247
Avg PPA: $27.07
Considering we opened an hour late, coming in -11% isn't too bad.
Weather: Warm, mostly because I stood in the parking lot for over an hour. Other than that I think it was pleasant in the evening. 70s.
Special events?: Pecan St.Festival. Kentucky Derby, Whip in's 30th Birthday Celebration, Contigo's 5 year Birthday Celebration, Aaron and Elizabeth's 5 year dating anniversary (significantly better than the last thing I just mentioned) :)
Who worked: Clair, Camacho, Krystin, Miho, Dusten CL. Kelly & Chelsea hosted (perfect pair!), Ruthy CT, Kaori SA and Hiroe FR
Flow of Business, Cuts and Ticket Times:
Well, we were closed for the first hour due to the gas leak in the kitchen. COA didn't get out here until around 5 and assessed that the valve that controls the gas to the new burners needs to be replaced. Therefore, the new burners CAN NOT BE USED until this is done by a plumber, who will have to turn off the gas line that resides behind the huge flat top. I will work on getting a plumber out Monday to have it switched out. Until then please do not touch it.
Got the staff back in at 5:15 and we were able to open the doors at 5:50. So not too bad.
Went on a wait around 6:30 and I thought the night would take off from there, but around 8:30 it slowed down a little bit. And eventually, around 10pm we came off the wait. Though from 8:30-10 it was a small wait of just a handfull of parties. Did have an 8 top walk in around 9:30 also. Cut down to 2 on at 10:15. Had maybe 3 tables walk in after that.
Considering we opened 50 minutes late, we still did 4 more covers than last night. I think with all of the events going on in town, it did somewhat impact the business. It was a nice steady night though, no one got overwhelmed. I saw Toshi at Ichiban helping to cut and plate rolls since that was a huge part of business tonight.
3 Staff members that stood out (why/how):
-Chelsea and Kelly work really well together. Since Chelsea was losing her voice Kelly ran the -board- they communicated great with each other and held it down!
-Despite the late start and a little rocky at that, everyone was in great spirits!
Any VIP's in?
Erin, Lynn's Wife, with Olive.
Maverick and his friend
Comps& Void Detail:
FNF for Eric
Emp Day off for Maverick
Voided 1 sapporo for camacho, misring
DNL on Veggie Temp- Dusten and I both tasted it and it was a little too battery, or thick, and the veggies tasted undercooked. It was at the very end of the night, so maybe thats why.
R&M needs:
Other than the gas valve...
The wooden panels over the office door are coming lose again. I pulled two down because they were on the brink of killing someone.
86'd items/ need more:
ELIZABETH: Call AutoChlor on Monday. we are getting low on chemicals.
LY Dinner Sales: $7446
Projected Sales : $8215
TY Dinner Sales: $6653
+/- : -11% LY and -$1562 PS
Dinner Covers: 247
Avg PPA: $27.07
Considering we opened an hour late, coming in -11% isn't too bad.
Weather: Warm, mostly because I stood in the parking lot for over an hour. Other than that I think it was pleasant in the evening. 70s.
Special events?: Pecan St.Festival. Kentucky Derby, Whip in's 30th Birthday Celebration, Contigo's 5 year Birthday Celebration, Aaron and Elizabeth's 5 year dating anniversary (significantly better than the last thing I just mentioned) :)
Who worked: Clair, Camacho, Krystin, Miho, Dusten CL. Kelly & Chelsea hosted (perfect pair!), Ruthy CT, Kaori SA and Hiroe FR
Flow of Business, Cuts and Ticket Times:
Well, we were closed for the first hour due to the gas leak in the kitchen. COA didn't get out here until around 5 and assessed that the valve that controls the gas to the new burners needs to be replaced. Therefore, the new burners CAN NOT BE USED until this is done by a plumber, who will have to turn off the gas line that resides behind the huge flat top. I will work on getting a plumber out Monday to have it switched out. Until then please do not touch it.
Got the staff back in at 5:15 and we were able to open the doors at 5:50. So not too bad.
Went on a wait around 6:30 and I thought the night would take off from there, but around 8:30 it slowed down a little bit. And eventually, around 10pm we came off the wait. Though from 8:30-10 it was a small wait of just a handfull of parties. Did have an 8 top walk in around 9:30 also. Cut down to 2 on at 10:15. Had maybe 3 tables walk in after that.
Considering we opened 50 minutes late, we still did 4 more covers than last night. I think with all of the events going on in town, it did somewhat impact the business. It was a nice steady night though, no one got overwhelmed. I saw Toshi at Ichiban helping to cut and plate rolls since that was a huge part of business tonight.
3 Staff members that stood out (why/how):
-Chelsea and Kelly work really well together. Since Chelsea was losing her voice Kelly ran the -board- they communicated great with each other and held it down!
-Despite the late start and a little rocky at that, everyone was in great spirits!
Any VIP's in?
Erin, Lynn's Wife, with Olive.
Maverick and his friend
Comps& Void Detail:
FNF for Eric
Emp Day off for Maverick
Voided 1 sapporo for camacho, misring
DNL on Veggie Temp- Dusten and I both tasted it and it was a little too battery, or thick, and the veggies tasted undercooked. It was at the very end of the night, so maybe thats why.
R&M needs:
Other than the gas valve...
The wooden panels over the office door are coming lose again. I pulled two down because they were on the brink of killing someone.
86'd items/ need more:
ELIZABETH: Call AutoChlor on Monday. we are getting low on chemicals.
Saturday, May 7, 2016
Saturday AM 5/7/16
Written By: Samara
LY Lunch Sales: $2661
Projected Sales : $2841
TY Lunch Sales: $3338
+/- : 24% over LY & +$524 over PS
Lunch Covers: 174
Avg PPA: $19.18
Previous Days Labor: 12%
Previous Days Comps: 3%
Controllable Comps: 0%
Weather:
Special events?: Kentucky Derby, Pecan Street Festival, Children's Day
Who worked: Ruthy, Lindsey, Sophia, Johnny (CL), Chris (H), Camacho training Maverick (SA), Grant (FR)
Flow of Business, Cuts and Ticket Times: Filled up quickly. Children's Day/early Mother's Day rush. We utilized the majority of our highchair stock. Every other table had a baby or two in tow. Most tables were entire families. On a wait by noon, which lasted until around 2:30. Good hustle from the team today anytime tables needed to be reset. Height of the wait was around 12:30-1:30, with max quotes times at 25-30 minutes.
Cut Ruthy at 2pm and Lindsey at 2:30pm. No long ticket times or customer issue
Specials:
3 Staff members that stood out (why/how): Camacho did a thorough job at training Maverick. Jason Camacho did mention that being a support staff member for a change, he noticed how much servers lean on the SA to do the server's job. Lindsey was the biggest offender, she consistently drops a check at a table that should have been pre-bussed. I'm adding this to the shift notes, along with watering one's own section.
Chris sat a two top at B4 with food and crayons littering the floor AND a chair missing. I noticed a few minutes after they had been sat, corrected and questioned why that happened. Chris was defensive and later asked if tomorrow would be just as busy. Honestly, I'm glad he put in his notice. He's not a team player, or good in high stress situations, and makes excuses for just about everything. If I were the customer, I would have been grossed out by the half chewed noodles at my feet.
I gave Spencer a Contigo GF for banging out the catering order quickly and being a valuable employee generally speaking.
Oh! I forgot to mention this last night: Sophia has two tables that got the idea to dine in because of Kenta's pictorial in Tribeza magazine! That's awesome!
Any VIP's in? Old John, Drew and friends, Kalynn's boyfriend
Comps& Void Detail:
-Training meals for Maverick and Camacho
-1 Holiday Promo Kome bucks from that guy that spent $1500 of giftcards
-Employee Day off for Drew
-Kome bucks from Drew
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2661
Projected Sales : $2841
TY Lunch Sales: $3338
+/- : 24% over LY & +$524 over PS
Lunch Covers: 174
Avg PPA: $19.18
Previous Days Labor: 12%
Previous Days Comps: 3%
Controllable Comps: 0%
Weather:
Special events?: Kentucky Derby, Pecan Street Festival, Children's Day
Who worked: Ruthy, Lindsey, Sophia, Johnny (CL), Chris (H), Camacho training Maverick (SA), Grant (FR)
Flow of Business, Cuts and Ticket Times: Filled up quickly. Children's Day/early Mother's Day rush. We utilized the majority of our highchair stock. Every other table had a baby or two in tow. Most tables were entire families. On a wait by noon, which lasted until around 2:30. Good hustle from the team today anytime tables needed to be reset. Height of the wait was around 12:30-1:30, with max quotes times at 25-30 minutes.
Cut Ruthy at 2pm and Lindsey at 2:30pm. No long ticket times or customer issue
Specials:
3 Staff members that stood out (why/how): Camacho did a thorough job at training Maverick. Jason Camacho did mention that being a support staff member for a change, he noticed how much servers lean on the SA to do the server's job. Lindsey was the biggest offender, she consistently drops a check at a table that should have been pre-bussed. I'm adding this to the shift notes, along with watering one's own section.
Chris sat a two top at B4 with food and crayons littering the floor AND a chair missing. I noticed a few minutes after they had been sat, corrected and questioned why that happened. Chris was defensive and later asked if tomorrow would be just as busy. Honestly, I'm glad he put in his notice. He's not a team player, or good in high stress situations, and makes excuses for just about everything. If I were the customer, I would have been grossed out by the half chewed noodles at my feet.
I gave Spencer a Contigo GF for banging out the catering order quickly and being a valuable employee generally speaking.
Oh! I forgot to mention this last night: Sophia has two tables that got the idea to dine in because of Kenta's pictorial in Tribeza magazine! That's awesome!
Any VIP's in? Old John, Drew and friends, Kalynn's boyfriend
Comps& Void Detail:
-Training meals for Maverick and Camacho
-1 Holiday Promo Kome bucks from that guy that spent $1500 of giftcards
-Employee Day off for Drew
-Kome bucks from Drew
R&M needs:
86'd items/ need more:
Friday, May 6, 2016
Friday 5/6/16 PM
Written By: Samara
LY Dinner Sales: $7312
Projected Sales : $7500
TY Dinner Sales: $6976
+/- : -5% under LY & -$524 under PS
Dinner Covers: 243
Avg PPA: $27.07
Weather: 70's and cool at night
Special events?: Children's Day, Pecan Street Festival
Who worked: Camacho, Johnny, Lindsey, Sophia, Dusten (CL), Grant (FR), Chelsea & Kelly (H), Taylor (SA)
Flow of Business, Cuts and Ticket Times: Picked up around 6pm and stayed consistently busy until just about 10pm. One one customer issue and ticket time: through a series of miscommunication from the kitchen and myself, a couple at the sushi bar didn't get their Farm Salad special. It took 45 minutes before Dusten noticed. I comped my mistake. She's a regular and very understading
A couple of misrings from servers but nothing noteworthy. The wait was 45minutes-1 hour between 7pm and 8pm but lots of people on the wait no showed, which messed up times considerably.
Cut Camacho at 9:45, Johnny at 10, and Lindsey at 10:30.
Specials: Snow Crab 33, Tsubugai 16, Farm Salad 5
3 Staff members that stood out (why/how): I awarded Kelly a Mantis Massage card since I have seen such a positive change in her since evals. She got teary eyed! Also, she killed it cocktailing tonight while Chelsea was essentially solo hosting.
Grant still needs polishing at the host stand, however, he has really grown into his role as food runner. Lots of compliments from the servers on his behalf.
Any VIP's in? Susan and her husband Jason (guy who looks like a turtle, I'm glad we can stop calling him that now)
Comps& Void Detail:
-Reopened a check for Johnny to void 3 pieces of Toro. 86'd
-Void 2 miso soups. misring
-Void Kome Salad. misring
-Couple of Promo Kome bucks
R&M needs: Matt says the wall between the ramen station and the cooler is eroding.
86'd items/ need more:
LY Dinner Sales: $7312
Projected Sales : $7500
TY Dinner Sales: $6976
+/- : -5% under LY & -$524 under PS
Dinner Covers: 243
Avg PPA: $27.07
Weather: 70's and cool at night
Special events?: Children's Day, Pecan Street Festival
Who worked: Camacho, Johnny, Lindsey, Sophia, Dusten (CL), Grant (FR), Chelsea & Kelly (H), Taylor (SA)
Flow of Business, Cuts and Ticket Times: Picked up around 6pm and stayed consistently busy until just about 10pm. One one customer issue and ticket time: through a series of miscommunication from the kitchen and myself, a couple at the sushi bar didn't get their Farm Salad special. It took 45 minutes before Dusten noticed. I comped my mistake. She's a regular and very understading
A couple of misrings from servers but nothing noteworthy. The wait was 45minutes-1 hour between 7pm and 8pm but lots of people on the wait no showed, which messed up times considerably.
Cut Camacho at 9:45, Johnny at 10, and Lindsey at 10:30.
Specials: Snow Crab 33, Tsubugai 16, Farm Salad 5
3 Staff members that stood out (why/how): I awarded Kelly a Mantis Massage card since I have seen such a positive change in her since evals. She got teary eyed! Also, she killed it cocktailing tonight while Chelsea was essentially solo hosting.
Grant still needs polishing at the host stand, however, he has really grown into his role as food runner. Lots of compliments from the servers on his behalf.
Any VIP's in? Susan and her husband Jason (guy who looks like a turtle, I'm glad we can stop calling him that now)
Comps& Void Detail:
-Reopened a check for Johnny to void 3 pieces of Toro. 86'd
-Void 2 miso soups. misring
-Void Kome Salad. misring
-Couple of Promo Kome bucks
R&M needs: Matt says the wall between the ramen station and the cooler is eroding.
86'd items/ need more:
Friday AM 5.6.16
Written By: Elizabeth
LY Lunch Sales: $2546
Projected Sales : $2840
TY Lunch Sales: $2573
+/- : +1% LY and -$267 PS
Lunch Covers: 147
Avg PPA: $17.50
Previous Days Labor: 18%
Previous Days Comps: 4%
Controllable Comps: 7.26% , $13 for Guest Changed mind on the Alone Together Roll. Though in this case it was just a case of the guest being aggressive, eating it and not wanting to own up to it. That was a big chunk of the Ctrl Comps. Also $7.50 for bones in the superfly roll.
Weather: Sunny and 80s. Beautiful
Special events?:Mothers Day Weekend on the Heels of Pecan St.Festival and probably something else.
Who worked: Clair CL. Krystin, Sayo, Kelly. Taylor SA, Chris FR, Grant Host
Flow of Business, Cuts and Ticket Times:
A bit of a rough shift today. Business was slow until noon, then we had a six top reso sit (at 11:45) and around noon had a walk in 7 top and 8 top back to back. Restuarant filled quickly after that. Grant being the only solo host (picked up for Cindy) struggled getting organized and greeting guests. I tried to help while also letting him man the helm, but it was painful. Had to tell him not to quote people 10-20 minutes (especially because it's only generally 15) because when people hear 20 minutes at lunch they tend not to stay. We rarely get up to a 20 minute wait at lunch anyway, so that's also why.
Joe had a meltdown working ramen. He messed up two Ramens and a Ten Zaru. So Matt sent him outside to cool down while he and Daniel took the helm and pumped out the tickets. They saved the day! No guest complaints because of it.
Taylor was sluggish and unfocused. I asked him a few times to really focus his energy but he was a little scattered today. He just couldn't find his groove. Finally, after 4 tables got up at once I stopped him, told him I would tackle the back As while he got sushi bar and that seemed to get him back on track. He got it together around 1:30 and finished the shift strong at least.
Overall it was busy until the end. The flow was definitely choppy, just due to Grant not having run a solo host shift. Tables often got up in clusters in each section (B5, 6, & 7 at once. Then A 3,6 & 7 at once, etc)
Cut Kelly at 1:30 and Krystin at 1:45 and Sayo and Clair rode it out til close.
3 Staff members that stood out (why/how):
-I think I covered this above. Grant, Taylor.
Any VIP's in?
Rob the wine guy
Kenny
Catherine & don't know the guys name. Recognized him first, then her.
Ish with his friend again.
Comps& Void Detail:
none!
R&M needs:
Last night I asked both Take and Hector to make sure Orlando scrubbed the dish wall down with bleach because the mold was unbearable. I came to both of them around 9pm and said that since it was slowing down, in his downtime, asked him to scrub the wall. This morning I came in and it was not scrubbed down. Marilu did it today at noon, while we were busy, she multi tasked to get it down in between washing dishes and scrubbing/cutting fish. Please make sure we are holding our dishwashers accountable as well. If the health inspector would have come in this morning we would have been marked off for that.
86'd items/ need more:
LY Lunch Sales: $2546
Projected Sales : $2840
TY Lunch Sales: $2573
+/- : +1% LY and -$267 PS
Lunch Covers: 147
Avg PPA: $17.50
Previous Days Labor: 18%
Previous Days Comps: 4%
Controllable Comps: 7.26% , $13 for Guest Changed mind on the Alone Together Roll. Though in this case it was just a case of the guest being aggressive, eating it and not wanting to own up to it. That was a big chunk of the Ctrl Comps. Also $7.50 for bones in the superfly roll.
Weather: Sunny and 80s. Beautiful
Special events?:Mothers Day Weekend on the Heels of Pecan St.Festival and probably something else.
Who worked: Clair CL. Krystin, Sayo, Kelly. Taylor SA, Chris FR, Grant Host
Flow of Business, Cuts and Ticket Times:
A bit of a rough shift today. Business was slow until noon, then we had a six top reso sit (at 11:45) and around noon had a walk in 7 top and 8 top back to back. Restuarant filled quickly after that. Grant being the only solo host (picked up for Cindy) struggled getting organized and greeting guests. I tried to help while also letting him man the helm, but it was painful. Had to tell him not to quote people 10-20 minutes (especially because it's only generally 15) because when people hear 20 minutes at lunch they tend not to stay. We rarely get up to a 20 minute wait at lunch anyway, so that's also why.
Joe had a meltdown working ramen. He messed up two Ramens and a Ten Zaru. So Matt sent him outside to cool down while he and Daniel took the helm and pumped out the tickets. They saved the day! No guest complaints because of it.
Taylor was sluggish and unfocused. I asked him a few times to really focus his energy but he was a little scattered today. He just couldn't find his groove. Finally, after 4 tables got up at once I stopped him, told him I would tackle the back As while he got sushi bar and that seemed to get him back on track. He got it together around 1:30 and finished the shift strong at least.
Overall it was busy until the end. The flow was definitely choppy, just due to Grant not having run a solo host shift. Tables often got up in clusters in each section (B5, 6, & 7 at once. Then A 3,6 & 7 at once, etc)
Cut Kelly at 1:30 and Krystin at 1:45 and Sayo and Clair rode it out til close.
3 Staff members that stood out (why/how):
-I think I covered this above. Grant, Taylor.
Any VIP's in?
Rob the wine guy
Kenny
Catherine & don't know the guys name. Recognized him first, then her.
Ish with his friend again.
Comps& Void Detail:
none!
R&M needs:
Last night I asked both Take and Hector to make sure Orlando scrubbed the dish wall down with bleach because the mold was unbearable. I came to both of them around 9pm and said that since it was slowing down, in his downtime, asked him to scrub the wall. This morning I came in and it was not scrubbed down. Marilu did it today at noon, while we were busy, she multi tasked to get it down in between washing dishes and scrubbing/cutting fish. Please make sure we are holding our dishwashers accountable as well. If the health inspector would have come in this morning we would have been marked off for that.
86'd items/ need more:
Thursday, May 5, 2016
Thursday 5.5.16
Written By: Elizabeth
LY Lunch Sales: $1614
Projected Sales : $2070
TY Lunch Sales: $1873
+/- : +16% LY and -$197 PS
Lunch Covers: 98
Avg PPA: $19.11
LY Dinner Sales: $4793
Projected Sales : $5373
TY Dinner Sales: $5522
+/- : +15% LY and +$149 PS
Dinner Covers:204
Avg PPA: $27.07
For the day: +15% LY and -$48PS with $7395 in total sales
Previous Days Labor: 17%
Previous Days Comps: 4%
Controllable Comps: 3.16%
Weather: Sunny and in the 80s
Special events?: Childrens Day/ Cinco De Mayo. The latter is more widely celebrated in this country, however.
Who worked: Lunch: Lindsey, Grace, Kelly, Johnny CL. Taylor SA, Chris FR, Cindy Host
Dinner: Krystin, Sayo, Ruthy, Sophia, Dusten CL. Kelly.Miriam Host, Hiroe FR, Taylor SA, Lindsey CT TR Maverick
Flow of Business, Cuts and Ticket Times:
Lunch was slow throughout. Sushi bar never filled up and neither did the tables altogether. Waited because we've been getting those late pops as of recently, but to no avail. I cut Lindsey at 1, and went 2 on by 1:30. Nothing much else happened after that.
Dinner was the opposite. Right at open we had about 8 tables down. Interesting night of sorts.
Interesting Final Exams being taken in our restaurant tonight. We had 18 students come in tonight, all at varying times between 5pm-6pm, and their Japanese Teacher sat at S1 (she chatted with Take the entire time she was here. She's been in before too. Might have been Lynn's Sensai lady?) In any case, it's a really cool concept to have your final be in a Japanese restaurant and write about what you are eating. However the uncool part is, since they were students, they all tipped 10%. A little discouraging to those that waited on them. The teacher also left a minimal tip on a $40 tab.
We went on a wait around 6:15 and stayed on the wait until about 9pm. Rolls were up to 35 minute ticket times throughout the night. Cut Krystin around 9, and went 2 on at 9:30
Had table A7 want to argue with me over an Alone Together Roll. The guy was being really aggressive about it. Sophia first came to talk to me about it, and we found the ticket, it was stabbed, found out that Ruthy ran it (I ran the other 3 rolls) so they indeed got it. I tried to explain that they did get it and perhaps it got lost in the shuffle of rolls (seat 1 and 2 were a couple and seat 3 and 4 were another couple) and wanted to see if they still wanted it. What I SHOULD have done was just say okay and gotten them the other roll. But the guy was just really pushing that WE forgot it and WE messed up. I was just trying to set the record straight and in the end I got the roll for them. But as I was running it out, Sophia came to me with all their plates and said they didn't want it. I ran it anyway and gave it to the woman at seat 4, whose roll it was. She was timid and shy and I think a little embarrassed that this guy and now his wife were being so intense about it. I put it on the table and aggressive guy immediately says "No we definitely didn't get that roll" to which I said "Okay sir no problem, I don't want to argue with you" to which he replied "GOOD!". Okay. So timid woman wasn't really saying anything at this point and I tried to focus on her telling her this is my absolute favorite roll and she will enjoy it. As I walked away I heard aggressive guy go "send it fucking back!" So I stopped, turned and went back over. His wife now chimed in saying "she doesn't even want it anymore" This poor woman can't even speak for herself at this point. I said "Well I would be happy to box it" and the guy chimes in that she shouldn't have to pay for it. Oye! I said "no of course, I would be happy to take if off the check but if I you don't take it with you it will just go in the trash and I want it to have a good home" Still smiling (as I usually do). They agreed to take it. Man on man. So there's a comp there for that.
A little while later A8 called me over to tell me they were finding bones in their Superfly roll. They were super sweet about it but said nearly every bite had a bone in it. I apologized and comp'd it to Kitchen error. I talked to Kazu about it and he thinks its from the Unagi, and definitely not from the salmon skin.
Specials:
Sushi Set (snow crab and tsubugai)
Farm Salad (mini version)
Tempura Fennel and Kale
3 Staff members that stood out (why/how):
-Joe, in the kitchen, makes the WEIRDEST sounds. He apparently does them all the time. but today I heard them...a lot. And it sounds a little like he has another personality going on there. Creepy.
Any VIP's in?
AM: NOT the Global Catch guy
PM: Junko and her son. But other than that. No one else I can think of.
Comps& Void Detail:
Guest Changed Mind, aforementioend Alone Together
Voided a Veggie Roll, misring
Kitchen error for the bones in the superfly
Promo Kome BUcks
R&M needs:
These things need to happen on a regular basis:
1- ice cream freezer needs to have the ice chipped off it regularly. Tonight I noticed it wasn't closing fully and it was because there was too much ice built up around the top. I took a knife and chipped it all out, but it needs to happen regularly.
2- This needs to happen nightly: Closing dishwasher needs to take bleach and wipe down the wall in front of them. This wall gets COVERED in Mold and it'a absolutely disgusting. I also think we would get docked points on our health inspection on this one, so it's not a once a week chore. Think of the daily cleaning as preventative maintenance. If you continue to clean something regularly, you never have to have a "deep cleaning" of anything. This should go for the kitchen as well.
86'd items/ need more:
I ordered food thermometers. Starting Monday there will be sporadic Health Inspections done by Samara and myself at random.
LY Lunch Sales: $1614
Projected Sales : $2070
TY Lunch Sales: $1873
+/- : +16% LY and -$197 PS
Lunch Covers: 98
Avg PPA: $19.11
LY Dinner Sales: $4793
Projected Sales : $5373
TY Dinner Sales: $5522
+/- : +15% LY and +$149 PS
Dinner Covers:204
Avg PPA: $27.07
For the day: +15% LY and -$48PS with $7395 in total sales
Previous Days Labor: 17%
Previous Days Comps: 4%
Controllable Comps: 3.16%
Weather: Sunny and in the 80s
Special events?: Childrens Day/ Cinco De Mayo. The latter is more widely celebrated in this country, however.
Who worked: Lunch: Lindsey, Grace, Kelly, Johnny CL. Taylor SA, Chris FR, Cindy Host
Dinner: Krystin, Sayo, Ruthy, Sophia, Dusten CL. Kelly.Miriam Host, Hiroe FR, Taylor SA, Lindsey CT TR Maverick
Flow of Business, Cuts and Ticket Times:
Lunch was slow throughout. Sushi bar never filled up and neither did the tables altogether. Waited because we've been getting those late pops as of recently, but to no avail. I cut Lindsey at 1, and went 2 on by 1:30. Nothing much else happened after that.
Dinner was the opposite. Right at open we had about 8 tables down. Interesting night of sorts.
Interesting Final Exams being taken in our restaurant tonight. We had 18 students come in tonight, all at varying times between 5pm-6pm, and their Japanese Teacher sat at S1 (she chatted with Take the entire time she was here. She's been in before too. Might have been Lynn's Sensai lady?) In any case, it's a really cool concept to have your final be in a Japanese restaurant and write about what you are eating. However the uncool part is, since they were students, they all tipped 10%. A little discouraging to those that waited on them. The teacher also left a minimal tip on a $40 tab.
We went on a wait around 6:15 and stayed on the wait until about 9pm. Rolls were up to 35 minute ticket times throughout the night. Cut Krystin around 9, and went 2 on at 9:30
Had table A7 want to argue with me over an Alone Together Roll. The guy was being really aggressive about it. Sophia first came to talk to me about it, and we found the ticket, it was stabbed, found out that Ruthy ran it (I ran the other 3 rolls) so they indeed got it. I tried to explain that they did get it and perhaps it got lost in the shuffle of rolls (seat 1 and 2 were a couple and seat 3 and 4 were another couple) and wanted to see if they still wanted it. What I SHOULD have done was just say okay and gotten them the other roll. But the guy was just really pushing that WE forgot it and WE messed up. I was just trying to set the record straight and in the end I got the roll for them. But as I was running it out, Sophia came to me with all their plates and said they didn't want it. I ran it anyway and gave it to the woman at seat 4, whose roll it was. She was timid and shy and I think a little embarrassed that this guy and now his wife were being so intense about it. I put it on the table and aggressive guy immediately says "No we definitely didn't get that roll" to which I said "Okay sir no problem, I don't want to argue with you" to which he replied "GOOD!". Okay. So timid woman wasn't really saying anything at this point and I tried to focus on her telling her this is my absolute favorite roll and she will enjoy it. As I walked away I heard aggressive guy go "send it fucking back!" So I stopped, turned and went back over. His wife now chimed in saying "she doesn't even want it anymore" This poor woman can't even speak for herself at this point. I said "Well I would be happy to box it" and the guy chimes in that she shouldn't have to pay for it. Oye! I said "no of course, I would be happy to take if off the check but if I you don't take it with you it will just go in the trash and I want it to have a good home" Still smiling (as I usually do). They agreed to take it. Man on man. So there's a comp there for that.
A little while later A8 called me over to tell me they were finding bones in their Superfly roll. They were super sweet about it but said nearly every bite had a bone in it. I apologized and comp'd it to Kitchen error. I talked to Kazu about it and he thinks its from the Unagi, and definitely not from the salmon skin.
Specials:
Sushi Set (snow crab and tsubugai)
Farm Salad (mini version)
Tempura Fennel and Kale
3 Staff members that stood out (why/how):
-Joe, in the kitchen, makes the WEIRDEST sounds. He apparently does them all the time. but today I heard them...a lot. And it sounds a little like he has another personality going on there. Creepy.
Any VIP's in?
AM: NOT the Global Catch guy
PM: Junko and her son. But other than that. No one else I can think of.
Comps& Void Detail:
Guest Changed Mind, aforementioend Alone Together
Voided a Veggie Roll, misring
Kitchen error for the bones in the superfly
Promo Kome BUcks
R&M needs:
These things need to happen on a regular basis:
1- ice cream freezer needs to have the ice chipped off it regularly. Tonight I noticed it wasn't closing fully and it was because there was too much ice built up around the top. I took a knife and chipped it all out, but it needs to happen regularly.
2- This needs to happen nightly: Closing dishwasher needs to take bleach and wipe down the wall in front of them. This wall gets COVERED in Mold and it'a absolutely disgusting. I also think we would get docked points on our health inspection on this one, so it's not a once a week chore. Think of the daily cleaning as preventative maintenance. If you continue to clean something regularly, you never have to have a "deep cleaning" of anything. This should go for the kitchen as well.
86'd items/ need more:
I ordered food thermometers. Starting Monday there will be sporadic Health Inspections done by Samara and myself at random.
Wednesday, May 4, 2016
Wendesday 5/4/15 recap
Written By: Dusten
LY Lunch Sales: 1522.95
Projected Sales : 1944
TY Lunch Sales: 1976
+/- : 30% over LY and $32 over PS
Lunch Covers: 121
Avg PPA: 16.33
LY Dinner Sales: 4565.80
Projected Sales : 5278
TY Dinner Sales: 5996
+/- : 31% over LY $718 over LY
Dinner Covers: 203
Avg PPA: 29.54
Previous Days Labor: 22%
Previous Days Comps: 6%
Controllable Comps: 0.52%
Weather: warm and sunny.
Special events?: National Star Wars Day.
Who worked: Lunch: Naoto, Lindsey, Kelly, Johnny CL, Chris FR, Taylor SA and Cindy hosting
Dinner: Naoto, Mandy, Sayo, Krystin, Sophia CL, Miriam and Maverick hosting, Kaori SA and Hiroe FR.
Flow of Business, Cuts and Ticket Times: COA was doing some utility work outside this morning and they knocked out the power twice while we were setting up this morning. The second time was not long before 11am and it took until about 11:10am before the POS was running and online. Lunch was slow for a while. I cut Naoto at 12:40pm and we immediate picked up. We eventually filled up and had a couple parties that wanted to wait for a table rather than be seated immediately at the bar. Sushi bar got backed up in the push a little. Take made sure the servers knew to communicate this to their tables. Once the rush was over I cut Kelly- around 1:30pm. Lindsey and Johnny close it down.
Dinner was steady. We started out pretty slow. Things picked up shortly after 6:30pm and we were on a wait just before 7pm. We stayed full will about 9pm. With only a few 2 tops on the wait I let Naoto and Mandy go. 2 on at 9:30pm.
Specials:
3 Staff members that stood out (why/how): Gotta keep an eye on Maverick. I caught him texting at the stand when we were still slow. I reminded him of the policy. Also there was in incident involving a 4-top that claimed to be on the list that weren't:
A woman came in and said her party had been passed over a few times. They weren't in the computer, but I remember seeing them waiting outside when I was trying to find the owner of a truck parked on the sidewalk. She was pretty upset, but in that scary calm way. She mentioned Shawn Cirkiel's name, saying he recommended us to them. She also started talking about Daruma and emailing people from there about us. Her name is Paula and she is a tall woman with shoulder length blond hair, if anyone knows. She claimed to be upper management for a number ("25") of restaurants. Maverick didn't remember seeing them, said he would have remembered them and wasn't sure of their whole story. Again, I saw them waiting outside a good 10-15 minutes earlier. It took relocating some very understanding customers (they had also parked on the side walk and were asked to move their truck) to the sushi bar to free up B1, but we got them sat almost immediately. I sent them some aburi-aji and everything was rainbows and sunshine afterwards. I think like Taylor did, Maverick maybe underestimates the amount of presence of mind his job requires. Samara contacted me during the shift and he has been written up. 6 week probationary period. Next cell phone infraction results in week suspension.
-Kelly left her bag and bike helmet here in the oshibori basket after lunch. Mandy discovered it and moved it to the office. I'm pretty sure she went to Workhorse with Lindsey after their shift. I missed it this part, but apparently Kelly came in very visibly drunk at about 9:45-9:50 pm and claimed her belongings. I'm not even sure why she needed to leave her things here if she wasn't a double. I don't particularly think we have room to be storing people's item's that aren't on the clock. I guess in her defense, she got in and out as quickly and quietly as possible, but I feel it is worth mentioning.
-Servers seemed to do well today. Those who usually complain, didn't. Those who never complain still didn't. Anyone who did complain was perfectly justified. I saw good amounts of teamwork. Lots of prebussing and general concern for the restaurant and each other.
Any VIP's in? Cindy's sisters came in for lunch, as did Angie from Sa-Ten. There was a regular I noticed but don't know his name.
My friend Jeremy from Bullfight.
Kenny- I hadn't seen him in a while. He says he's been coming in though.
Chance and a friend.
Comps& Void Detail: 1x saba nigiri, 86'd last part of lunch
1x sunshine roll- misring
Employee Day off for Angie.
FNF for Cindy's sisters.
3 kome buck cards.
2x $10 kome bucks cards from Cindy for her sisters' lunch.
1x miso soup- wasn't made.
R&M needs: soft serve seems more prone to freezing over lately. Naoto mentioned the mix being pretty thick. I don't know if it is someone following a recipe or if Take is making it, but that may be a problem still as there is a lot of mix in the fridge. Naoto suggested having the lunch closer turn off the machine, but still leave it churning.
-Lots of flies around. Tis' the season. I killed several between lunch and dinner.
-Asahi machine exploded beer everywhere again. This time Krystin was cleaning it (daily duty) and reassembling everything. She was hooking the keg back up and beer came spewing out from connections in the tap again.
86'd items/ need more: uni, mirugai
LY Lunch Sales: 1522.95
Projected Sales : 1944
TY Lunch Sales: 1976
+/- : 30% over LY and $32 over PS
Lunch Covers: 121
Avg PPA: 16.33
LY Dinner Sales: 4565.80
Projected Sales : 5278
TY Dinner Sales: 5996
+/- : 31% over LY $718 over LY
Dinner Covers: 203
Avg PPA: 29.54
Previous Days Labor: 22%
Previous Days Comps: 6%
Controllable Comps: 0.52%
Weather: warm and sunny.
Special events?: National Star Wars Day.
Who worked: Lunch: Naoto, Lindsey, Kelly, Johnny CL, Chris FR, Taylor SA and Cindy hosting
Dinner: Naoto, Mandy, Sayo, Krystin, Sophia CL, Miriam and Maverick hosting, Kaori SA and Hiroe FR.
Flow of Business, Cuts and Ticket Times: COA was doing some utility work outside this morning and they knocked out the power twice while we were setting up this morning. The second time was not long before 11am and it took until about 11:10am before the POS was running and online. Lunch was slow for a while. I cut Naoto at 12:40pm and we immediate picked up. We eventually filled up and had a couple parties that wanted to wait for a table rather than be seated immediately at the bar. Sushi bar got backed up in the push a little. Take made sure the servers knew to communicate this to their tables. Once the rush was over I cut Kelly- around 1:30pm. Lindsey and Johnny close it down.
Dinner was steady. We started out pretty slow. Things picked up shortly after 6:30pm and we were on a wait just before 7pm. We stayed full will about 9pm. With only a few 2 tops on the wait I let Naoto and Mandy go. 2 on at 9:30pm.
Specials:
3 Staff members that stood out (why/how): Gotta keep an eye on Maverick. I caught him texting at the stand when we were still slow. I reminded him of the policy. Also there was in incident involving a 4-top that claimed to be on the list that weren't:
A woman came in and said her party had been passed over a few times. They weren't in the computer, but I remember seeing them waiting outside when I was trying to find the owner of a truck parked on the sidewalk. She was pretty upset, but in that scary calm way. She mentioned Shawn Cirkiel's name, saying he recommended us to them. She also started talking about Daruma and emailing people from there about us. Her name is Paula and she is a tall woman with shoulder length blond hair, if anyone knows. She claimed to be upper management for a number ("25") of restaurants. Maverick didn't remember seeing them, said he would have remembered them and wasn't sure of their whole story. Again, I saw them waiting outside a good 10-15 minutes earlier. It took relocating some very understanding customers (they had also parked on the side walk and were asked to move their truck) to the sushi bar to free up B1, but we got them sat almost immediately. I sent them some aburi-aji and everything was rainbows and sunshine afterwards. I think like Taylor did, Maverick maybe underestimates the amount of presence of mind his job requires. Samara contacted me during the shift and he has been written up. 6 week probationary period. Next cell phone infraction results in week suspension.
-Kelly left her bag and bike helmet here in the oshibori basket after lunch. Mandy discovered it and moved it to the office. I'm pretty sure she went to Workhorse with Lindsey after their shift. I missed it this part, but apparently Kelly came in very visibly drunk at about 9:45-9:50 pm and claimed her belongings. I'm not even sure why she needed to leave her things here if she wasn't a double. I don't particularly think we have room to be storing people's item's that aren't on the clock. I guess in her defense, she got in and out as quickly and quietly as possible, but I feel it is worth mentioning.
-Servers seemed to do well today. Those who usually complain, didn't. Those who never complain still didn't. Anyone who did complain was perfectly justified. I saw good amounts of teamwork. Lots of prebussing and general concern for the restaurant and each other.
Any VIP's in? Cindy's sisters came in for lunch, as did Angie from Sa-Ten. There was a regular I noticed but don't know his name.
My friend Jeremy from Bullfight.
Kenny- I hadn't seen him in a while. He says he's been coming in though.
Chance and a friend.
Comps& Void Detail: 1x saba nigiri, 86'd last part of lunch
1x sunshine roll- misring
Employee Day off for Angie.
FNF for Cindy's sisters.
3 kome buck cards.
2x $10 kome bucks cards from Cindy for her sisters' lunch.
1x miso soup- wasn't made.
R&M needs: soft serve seems more prone to freezing over lately. Naoto mentioned the mix being pretty thick. I don't know if it is someone following a recipe or if Take is making it, but that may be a problem still as there is a lot of mix in the fridge. Naoto suggested having the lunch closer turn off the machine, but still leave it churning.
-Lots of flies around. Tis' the season. I killed several between lunch and dinner.
-Asahi machine exploded beer everywhere again. This time Krystin was cleaning it (daily duty) and reassembling everything. She was hooking the keg back up and beer came spewing out from connections in the tap again.
86'd items/ need more: uni, mirugai
Tuesday, May 3, 2016
Tuesday 5/3/16
Written By: Samara
LY Lunch Sales: $1699
Projected Sales : $1717
TY Lunch Sales: $2084
+/- : 0% over LY & +$367 over PS
Lunch Covers: 116
Avg PPA: $17.97
LY Dinner Sales: $3432.80
Projected Sales : $5191
TY Dinner Sales: $4703
+/- : +37% over LY & -$488 under PS
Dinner Covers: 167
Avg PPA: $28.16
Previous Days Labor: 18%
Previous Days Comps: 5%
Controllable Comps: 4.04%
Weather: 70's and sunny
Special events?: Lots this weekend but none today
Who worked: LUNCH- Krystin, Lindsey, Grace, Johnny (CL), Taylor (FR), John (SA), Cindy (H)
DINNER- Lindsey, Krystin, Kelly, Ruthy, Clair (CL), Hiroe (FR), Mandy training Maverick (SA), Miriam & Chelsea (H)
Flow of Business, Cuts and Ticket Times: Lunch was steady. Great hustle from kitchen and sushi bar. No customer issues or long ticket times. Cut Krystin at 1, Lindsey at 1:30, and Grace at 1:45.
Dinner was unusual for a Tuesday. Maybe because of the holidays coming up later in the week? Filled up by 6pm and then just dropped off. So very unbearably slow, I cut Lindsey around 8 and Krystin at 8:30. Around 9:00, we were on a wait again! Kelly, Ruthy, and Clair handled it well. No long ticket times or customer issue. Took 25% off a Ika Yaki that was small in size.
Specials: Aburi Carpaccio 14
3 Staff members that stood out (why/how): Lindsey came to me at the beginning of the shift asking not to be first cut at lunch, even though that's what the schedule dictated since she's a double. She said she's short on rent. I obliged. Always happy to help out but it sounded like she flat out over spent this previous weekend.
Mandy had her 2nd training with Maverick as SA. She says he has the speed but he needs to work on consolidation, thoroughly wiping a table, and strength with a tray...all things that will come with time and repetition. It was nice to see Mandy in a leadership role. She took to it well.
Lots of improvement from Kelly. I complimented her attitude, work ethic, and overall appearance. She seems happier lately as well.
Any VIP's in? Victoria, Nathan, Kayo & fam, Rachel & Carlos, Scott & Carolynn
Comps& Void Detail:
-2 Kome bucks for RECOVERY, one from me and one from Dusten
-4 Promo Kome bucks (one with Sayo's signature)
-Employee Kome bucks from Grace
-Owner Comp for Kayo and fam
-25% recovery for Ika Yaki
R&M needs: Miriam and I couldn't get the padlock in the back open, so the happy hour sign is in the office.
86'd items/ need more: crayons
LY Lunch Sales: $1699
Projected Sales : $1717
TY Lunch Sales: $2084
+/- : 0% over LY & +$367 over PS
Lunch Covers: 116
Avg PPA: $17.97
LY Dinner Sales: $3432.80
Projected Sales : $5191
TY Dinner Sales: $4703
+/- : +37% over LY & -$488 under PS
Dinner Covers: 167
Avg PPA: $28.16
Previous Days Labor: 18%
Previous Days Comps: 5%
Controllable Comps: 4.04%
Weather: 70's and sunny
Special events?: Lots this weekend but none today
Who worked: LUNCH- Krystin, Lindsey, Grace, Johnny (CL), Taylor (FR), John (SA), Cindy (H)
DINNER- Lindsey, Krystin, Kelly, Ruthy, Clair (CL), Hiroe (FR), Mandy training Maverick (SA), Miriam & Chelsea (H)
Flow of Business, Cuts and Ticket Times: Lunch was steady. Great hustle from kitchen and sushi bar. No customer issues or long ticket times. Cut Krystin at 1, Lindsey at 1:30, and Grace at 1:45.
Dinner was unusual for a Tuesday. Maybe because of the holidays coming up later in the week? Filled up by 6pm and then just dropped off. So very unbearably slow, I cut Lindsey around 8 and Krystin at 8:30. Around 9:00, we were on a wait again! Kelly, Ruthy, and Clair handled it well. No long ticket times or customer issue. Took 25% off a Ika Yaki that was small in size.
Specials: Aburi Carpaccio 14
3 Staff members that stood out (why/how): Lindsey came to me at the beginning of the shift asking not to be first cut at lunch, even though that's what the schedule dictated since she's a double. She said she's short on rent. I obliged. Always happy to help out but it sounded like she flat out over spent this previous weekend.
Mandy had her 2nd training with Maverick as SA. She says he has the speed but he needs to work on consolidation, thoroughly wiping a table, and strength with a tray...all things that will come with time and repetition. It was nice to see Mandy in a leadership role. She took to it well.
Lots of improvement from Kelly. I complimented her attitude, work ethic, and overall appearance. She seems happier lately as well.
Any VIP's in? Victoria, Nathan, Kayo & fam, Rachel & Carlos, Scott & Carolynn
Comps& Void Detail:
-2 Kome bucks for RECOVERY, one from me and one from Dusten
-4 Promo Kome bucks (one with Sayo's signature)
-Employee Kome bucks from Grace
-Owner Comp for Kayo and fam
-25% recovery for Ika Yaki
R&M needs: Miriam and I couldn't get the padlock in the back open, so the happy hour sign is in the office.
86'd items/ need more: crayons
Monday, May 2, 2016
Monday 5/2/16
Written By: Samara
LY Lunch Sales: $1895
Projected Sales : $2104
TY Lunch Sales: $1675
+/- : -12% under LY & -$429 under PS
Lunch Covers: 103
Avg PPA: $16.26
LY Dinner Sales: $3883
Projected Sales : $4360
TY Dinner Sales: $4146
+/- : +7% over LY & -$214 under PS
Dinner Covers: 157
Avg PPA: $26.41
Weather: 60's and cool
Special events?: None
Who worked: LUNCH- Clair, Mandy, Grace, Johnny (CL), Hiroe (FR), John (SA), Junko (H)
DINNER- Clair, Mandy, Ruthy, Krystin, Camacho (CL), Hiroe (FR), Kaori (SA), Grant & Chelsea (H)
Flow of Business, Cuts and Ticket Times: Lunch had a strange flow. The kitchen definitely needed an expo. I didn't know how badly they got hit until they had tickets across the board. Hiroe and I jumped in helping making side salads and taking turns expoing, while the servers ran their own food. This went on from 1:00pm until 2:30pm when they finished the last ticket. Sushi bar seemed mellow by comparison. Only one customer issue: a 20 minute shio saba at B7, which probably would have been fine except her dining partner's sunshine roll came out in 5 minutes...something the server could have been better at timing, in my opinion. I apologized and gave her $10 recovery Kome bucks. She seemed happy after that.
Cut Clair at 1, Mandy at 1:30, and Grace at 1:45. 3 tables walked in immediately after going one on but Johnny was on top of it.
Dinner started off with a bang. On a wait by 6. Steady stream of 2-tops with the occasional 3 and 4-top. Tables were turning very quickly, average of 40-45 minutes. Off the wait by 8pm...second pop never came. So slow by 8:30, I cut Clair, Mandy, and Grant. Cut Ruthy at 9 and Krystin at 9:30. Didn't have a single table after that. I cut Chelsea shortly after 9:30.
Specials: Smokin Sashimi 4
3 Staff members that stood out (why/how): Reminded Kumi to wear a Kome shirt (second time now) when she's on the clock.
Daniel really pushed through the lunch rush without any help. I gave him a gift card as a thank you.
Josh had a hard time getting his footing at dinner with a 30 minute ticket time for Veggie tempura. The table ended up changing their mind but it was already made. Comped to Kitchen Error.
Any VIP's in? Scott, NVIP (not very important person) that lady from Miami again, raising hell again. Can she go home now?
Comps& Void Detail:
-Birthday Dessert
-DNL Iidako. Said it was chewy, thought it would be "fresher".
-Owner Comp for Take
-Kitchen Error Veggie Tempura. Long ticket time.
R&M needs:
86'd items/ need more:
LY Lunch Sales: $1895
Projected Sales : $2104
TY Lunch Sales: $1675
+/- : -12% under LY & -$429 under PS
Lunch Covers: 103
Avg PPA: $16.26
LY Dinner Sales: $3883
Projected Sales : $4360
TY Dinner Sales: $4146
+/- : +7% over LY & -$214 under PS
Dinner Covers: 157
Avg PPA: $26.41
Weather: 60's and cool
Special events?: None
Who worked: LUNCH- Clair, Mandy, Grace, Johnny (CL), Hiroe (FR), John (SA), Junko (H)
DINNER- Clair, Mandy, Ruthy, Krystin, Camacho (CL), Hiroe (FR), Kaori (SA), Grant & Chelsea (H)
Flow of Business, Cuts and Ticket Times: Lunch had a strange flow. The kitchen definitely needed an expo. I didn't know how badly they got hit until they had tickets across the board. Hiroe and I jumped in helping making side salads and taking turns expoing, while the servers ran their own food. This went on from 1:00pm until 2:30pm when they finished the last ticket. Sushi bar seemed mellow by comparison. Only one customer issue: a 20 minute shio saba at B7, which probably would have been fine except her dining partner's sunshine roll came out in 5 minutes...something the server could have been better at timing, in my opinion. I apologized and gave her $10 recovery Kome bucks. She seemed happy after that.
Cut Clair at 1, Mandy at 1:30, and Grace at 1:45. 3 tables walked in immediately after going one on but Johnny was on top of it.
Dinner started off with a bang. On a wait by 6. Steady stream of 2-tops with the occasional 3 and 4-top. Tables were turning very quickly, average of 40-45 minutes. Off the wait by 8pm...second pop never came. So slow by 8:30, I cut Clair, Mandy, and Grant. Cut Ruthy at 9 and Krystin at 9:30. Didn't have a single table after that. I cut Chelsea shortly after 9:30.
Specials: Smokin Sashimi 4
3 Staff members that stood out (why/how): Reminded Kumi to wear a Kome shirt (second time now) when she's on the clock.
Daniel really pushed through the lunch rush without any help. I gave him a gift card as a thank you.
Josh had a hard time getting his footing at dinner with a 30 minute ticket time for Veggie tempura. The table ended up changing their mind but it was already made. Comped to Kitchen Error.
Any VIP's in? Scott, NVIP (not very important person) that lady from Miami again, raising hell again. Can she go home now?
Comps& Void Detail:
-Birthday Dessert
-DNL Iidako. Said it was chewy, thought it would be "fresher".
-Owner Comp for Take
-Kitchen Error Veggie Tempura. Long ticket time.
R&M needs:
86'd items/ need more:
Sunday, May 1, 2016
5/1/16 Sunday PM
Written By: Dusten
LY Dinner Sales: 5237
Projected Sales : 5280
TY Dinner Sales: 5183
+/- : 1% under LY and -$97 short of projected.
Dinner Covers: 188
Avg PPA: 27.57
Weather: Cloudy. 70's.
Special events?: "Sike Fest," National Infertility Survivor Day.
Who worked: Grace for Leary, Mandy, Camacho, Clair CL, Ruthy CKTL, Hiroe FR, John SA, Miriam and Maverick hosting.
Flow of Business, Cuts and Ticket Times: Busy at the start. We filled up at 5:45pm. People kept coming in so we went on a 45 minute wait at 6pm. Consequently maki times were about the same as the wait for a table. Things calmed around 8:15pm. I cut Ruthy at 8:30pm. I cut Grace and Miriam at 8:45pm. Mandy cut at 9:15pm. Left Camacho and Clair on to close.
Specials: 19 japanese uni, 16 smoking sashimi, 8 apple pie spring roll
3 Staff members that stood out (why/how): No standouts, but that doesn't mean anyone didn't do a great job tonight. Everyone was on point. Any issues were resolved professionally, and no one was slacking. Really refreshing.
Basilio needs to work on his aim in the bathroom. I won't go into details, but I learned some new words in espanol.
Any VIP's in? Krystin and her friend. Lauren (blond regular. Usually sits alone at the bar). Lots of unfamiliar faces.
Another interesting encounter with a customer, this time regarding a smoking sashimi. Clair told me her S8 claimed they only received 4 pieces in their smoking sashimi, 2pc sake-toro and 2pc hama-toro. This was very suspicious to me. Toshi at ichi-ban cuts the fish for Danger at zero-ban to plate. That means Toshi would have had to cut the wrong amount twice, hand that over to Danger who would also have to forget to count to 3 twice as he put it together. I really dislike schiesty people that insult the intelligence of my staff. Clair thought maybe they were just trying to get a extra fish- perhaps because one had to eat the last hama-toro while the other had sake-toro. The most diplomatic solution I could muster was to calculate down to the penny the cost of the fish that they claimed to not have received, and deduct that from their bill. Success!
The black woman from Miami that came in and acted a fool with her girlfriend last night did not come in tonight as she claimed she would.
Comps& Void Detail: Lots of voids at the start of things:
1x tanin bune- 86'd
1x surf and turf- guest changed mind
1x ika yaki misring
1x yamagobo- guest changed mind
1x suzuki sashimi- mean suzuki kimchi
1z sake-toro- misring, meant sashimi
Lots of Kome bucks! Krystin brought in $55 worth. $25 from other tables.
$4.33 Kome bucks for the smoking sashimi mathematicians.
EMP day off for Krystin.
R&M needs:
86'd items/ need more: uni, madai, blue owl.
Emily from daruma came in before we opened to get some things they needed. Menma, gloves, sesame seeds and limes.
LY Dinner Sales: 5237
Projected Sales : 5280
TY Dinner Sales: 5183
+/- : 1% under LY and -$97 short of projected.
Dinner Covers: 188
Avg PPA: 27.57
Weather: Cloudy. 70's.
Special events?: "Sike Fest," National Infertility Survivor Day.
Who worked: Grace for Leary, Mandy, Camacho, Clair CL, Ruthy CKTL, Hiroe FR, John SA, Miriam and Maverick hosting.
Flow of Business, Cuts and Ticket Times: Busy at the start. We filled up at 5:45pm. People kept coming in so we went on a 45 minute wait at 6pm. Consequently maki times were about the same as the wait for a table. Things calmed around 8:15pm. I cut Ruthy at 8:30pm. I cut Grace and Miriam at 8:45pm. Mandy cut at 9:15pm. Left Camacho and Clair on to close.
Specials: 19 japanese uni, 16 smoking sashimi, 8 apple pie spring roll
3 Staff members that stood out (why/how): No standouts, but that doesn't mean anyone didn't do a great job tonight. Everyone was on point. Any issues were resolved professionally, and no one was slacking. Really refreshing.
Basilio needs to work on his aim in the bathroom. I won't go into details, but I learned some new words in espanol.
Any VIP's in? Krystin and her friend. Lauren (blond regular. Usually sits alone at the bar). Lots of unfamiliar faces.
Another interesting encounter with a customer, this time regarding a smoking sashimi. Clair told me her S8 claimed they only received 4 pieces in their smoking sashimi, 2pc sake-toro and 2pc hama-toro. This was very suspicious to me. Toshi at ichi-ban cuts the fish for Danger at zero-ban to plate. That means Toshi would have had to cut the wrong amount twice, hand that over to Danger who would also have to forget to count to 3 twice as he put it together. I really dislike schiesty people that insult the intelligence of my staff. Clair thought maybe they were just trying to get a extra fish- perhaps because one had to eat the last hama-toro while the other had sake-toro. The most diplomatic solution I could muster was to calculate down to the penny the cost of the fish that they claimed to not have received, and deduct that from their bill. Success!
The black woman from Miami that came in and acted a fool with her girlfriend last night did not come in tonight as she claimed she would.
Comps& Void Detail: Lots of voids at the start of things:
1x tanin bune- 86'd
1x surf and turf- guest changed mind
1x ika yaki misring
1x yamagobo- guest changed mind
1x suzuki sashimi- mean suzuki kimchi
1z sake-toro- misring, meant sashimi
Lots of Kome bucks! Krystin brought in $55 worth. $25 from other tables.
$4.33 Kome bucks for the smoking sashimi mathematicians.
EMP day off for Krystin.
R&M needs:
86'd items/ need more: uni, madai, blue owl.
Emily from daruma came in before we opened to get some things they needed. Menma, gloves, sesame seeds and limes.
Sunday AM 5.1.16
Written By: Elizabeth
LY Lunch Sales: $2077 (LY was Pecan St. Fest too)
Projected Sales : $2448
TY Lunch Sales: $2401
+/- : +16% LY and -$47 PS
Lunch Covers: 137
Avg PPA: $17.53
Previous Days Labor: 12%
Previous Days Comps: 3.96%
Controllable Comps: 5.61%
Weather: Overcast in the 70s
Special events?: None really.
Who worked: Grace, Mandy, Ruthy, Camacho CL. Chris Host, John SA, Taylor FR
Flow of Business, Cuts and Ticket Times:
Slow to get started and it never really picked up. It just remained somewhat steady. Sushi bar never filled. Finally made some cuts around 1:45 with Grace. I was expecting the usual 2:15/2:30 late lunch crowd but by 2:25 we still hadn't seen much so I cut Mandy. And again by 2:40 there were only 4 tables in the restaurant so I cut Ruthy and Jason took the last 2 tables that trickled in. Had the party room sat twice though, so that was nice.
Camacho suggested that for lunch time, if Ichiban could put the sashimi lunch on the expo line- since it comes with Rice.
A1 found a Hair in an edamame. No one saw it except for them though... I comp'd it to Kit.Error
Neil and his family came in to celebrate his 50th birthday!! I can't believe he's 50. Looks great I'd say. They were sweet and Camacho took great care of them.
3 Staff members that stood out (why/how):
-Camacho stayed busy in his down time
-I don't think the Sat AM Daily Duty got done, so Mandy was happy to get to it for me.
-Grace picked up Leary's shift tonight so that was a huge help
Any VIP's in?
-Turtle Husband & Susan (god I really need to learn his name!)
-Another regular family.
-Chad of Hightower with Wife, Joy, and child, Fin.
-Neil and Family.
-Frank & Sophia.
Comps& Void Detail:
Voided Hiyashi Chuka that grace accidentally delayed by 10 hours
Kit Error for Edamame
FNF for Chad
R&M needs:
86'd items/ need more:
On next Restaurant Depot run can we get a new trashcan for the server station. Ours is falling apart.
LY Lunch Sales: $2077 (LY was Pecan St. Fest too)
Projected Sales : $2448
TY Lunch Sales: $2401
+/- : +16% LY and -$47 PS
Lunch Covers: 137
Avg PPA: $17.53
Previous Days Labor: 12%
Previous Days Comps: 3.96%
Controllable Comps: 5.61%
Weather: Overcast in the 70s
Special events?: None really.
Who worked: Grace, Mandy, Ruthy, Camacho CL. Chris Host, John SA, Taylor FR
Flow of Business, Cuts and Ticket Times:
Slow to get started and it never really picked up. It just remained somewhat steady. Sushi bar never filled. Finally made some cuts around 1:45 with Grace. I was expecting the usual 2:15/2:30 late lunch crowd but by 2:25 we still hadn't seen much so I cut Mandy. And again by 2:40 there were only 4 tables in the restaurant so I cut Ruthy and Jason took the last 2 tables that trickled in. Had the party room sat twice though, so that was nice.
Camacho suggested that for lunch time, if Ichiban could put the sashimi lunch on the expo line- since it comes with Rice.
A1 found a Hair in an edamame. No one saw it except for them though... I comp'd it to Kit.Error
Neil and his family came in to celebrate his 50th birthday!! I can't believe he's 50. Looks great I'd say. They were sweet and Camacho took great care of them.
3 Staff members that stood out (why/how):
-Camacho stayed busy in his down time
-I don't think the Sat AM Daily Duty got done, so Mandy was happy to get to it for me.
-Grace picked up Leary's shift tonight so that was a huge help
Any VIP's in?
-Turtle Husband & Susan (god I really need to learn his name!)
-Another regular family.
-Chad of Hightower with Wife, Joy, and child, Fin.
-Neil and Family.
-Frank & Sophia.
Comps& Void Detail:
Voided Hiyashi Chuka that grace accidentally delayed by 10 hours
Kit Error for Edamame
FNF for Chad
R&M needs:
86'd items/ need more:
On next Restaurant Depot run can we get a new trashcan for the server station. Ours is falling apart.
Saturday PM 4.30.16
Written By: Elizabeth
LY Dinner Sales: $7055
Projected Sales : $7843
TY Dinner Sales: $7767
+/- : +10% LY and -$76 PS!
Dinner Covers: 271
Avg PPA: $28.66
Weather: Sunny and hot! High 80s, but the "real feel" was in the 90s
Special events?: Samara mentioned them. Eeyores Bday
Who worked: Clair, Camacho, Mandy, Ruthy, Dusten CL. Chelsea Host, Kelly CT, Kaori SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Busy from Go. As usual on a Saturday. Got on the wait around 6, got off the wait around 8:45, then got back on a wait around 10pm, and off the wait at 10:40. Busy busy night.
Had a 6 top, 7 top & 9 top all walk in at the same time. And later another 8 top walk in. Mandy was busy in the party room all night, Ruthy had the 9 top in the back B's and then just a few others throughout the night, so I bought her dinner. I also bought her dinner because she had to deal with the obnoxious B5.
These two girls (one was in last night) were just really obnoxious. no other way to put it. Let me start from when they first walked in. We told them the wait would be about an hour. They started pointing at the sushi bar and asking to sit there, and I repeatedly explained that there are other people waiting. The one girl sat down in the lobby and had a plastic cup in her hand with what looked like wine. I told her she couldn't have it but she claimed it was only mountain dew so I just let it go. They decided to wait outside. When I came to get them for their table the one girl was smoking a cigarette and I told her she needed to put it out, so she flicked it in our parking lot. How nice. Once sat at B5 they kept Ruthy hostage for a little bit, then ordered some stuff from her. But at one point doing their meal, apparently, the one girl put her leg up on the bench and on the chair that one of the children at the B6 9-top was using. The dad came over and let me know that they were really obnoxious and rude, and he didn't want me to do anything right now but he just wanted to make me aware. He was super sweet about it and even offered to pay their tab just so they would leave. He noted that they were being difficult with their server too. I already had a feeling this was going on considering the hard time they both gave me when they walked in. I just wanted to get them out of here as quick as I could. They wanted to cancel their Philly and Rock and Roll but it had just come up, so I told Ruthy to run it. They wanted to Rock and Roll boxed up but claimed they never ordered it. I comp'd it to get them out of here and they were gone shortly thereafter. I tried to buy B6 dessert but they said they were too full. They were just really nice about the whole thing. I comp'd the kids Ramunes.
After that, the night was smooth. Just plain busy.
Specials:
Japanese Uni 10
Snow Crab 28
Hirame 15
Apple Pie Spring Rolls 7
3 Staff members that stood out (why/how):
-Mandy, Clair and Dusten all got the butts whooped at 10pm when we went back on the wait. They were all juggling tables and hustling on the floor. They all kept it together and kept moving.
-Chelsea did a great job at the host stand solo- though I was up there for the big rush helping her decide where to put the large parties, she really does a great job.
-Ruthy handled the obnoxious table really well. as well as her meager $700 in sales. I bought her dinner and a glass of wine.
Any VIP's in?
The 9 top looked familiar and he said they come in all the time. Really nice families. Don't know their names though
Leslie & Theresa
Andrew and Kalynn
Comps& Void Detail:
Recovery for the Ramunes
Server misring, Dusten rang in a Camembert instead of a Parfait.
Guest Changed mind on the Rock n Roll
Kome Bucks for Ruthy
R&M needs:
I saw the crack Matt was talking about. Not sure what it's from, honestly, just like the wall is separating from itself. We can try the spray caulk.
Rodrigo is coming by tomorrow to fix the gutter that is falling off the front of the building.
Ice Machine stopped producing and I'm not sure why. Chris from Pro Ice is sending someone out tomorrow to fix it. I ordered ice in the meantime. Tis the season, right? **Update! 11:17pm, I just heard it drop it's first batch of ice.
86'd items/ need more:
Had to order ice.
I ordered more crayons and they will be in on Wednesday. Just in time for Kids Day !!
LY Dinner Sales: $7055
Projected Sales : $7843
TY Dinner Sales: $7767
+/- : +10% LY and -$76 PS!
Dinner Covers: 271
Avg PPA: $28.66
Weather: Sunny and hot! High 80s, but the "real feel" was in the 90s
Special events?: Samara mentioned them. Eeyores Bday
Who worked: Clair, Camacho, Mandy, Ruthy, Dusten CL. Chelsea Host, Kelly CT, Kaori SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Busy from Go. As usual on a Saturday. Got on the wait around 6, got off the wait around 8:45, then got back on a wait around 10pm, and off the wait at 10:40. Busy busy night.
Had a 6 top, 7 top & 9 top all walk in at the same time. And later another 8 top walk in. Mandy was busy in the party room all night, Ruthy had the 9 top in the back B's and then just a few others throughout the night, so I bought her dinner. I also bought her dinner because she had to deal with the obnoxious B5.
These two girls (one was in last night) were just really obnoxious. no other way to put it. Let me start from when they first walked in. We told them the wait would be about an hour. They started pointing at the sushi bar and asking to sit there, and I repeatedly explained that there are other people waiting. The one girl sat down in the lobby and had a plastic cup in her hand with what looked like wine. I told her she couldn't have it but she claimed it was only mountain dew so I just let it go. They decided to wait outside. When I came to get them for their table the one girl was smoking a cigarette and I told her she needed to put it out, so she flicked it in our parking lot. How nice. Once sat at B5 they kept Ruthy hostage for a little bit, then ordered some stuff from her. But at one point doing their meal, apparently, the one girl put her leg up on the bench and on the chair that one of the children at the B6 9-top was using. The dad came over and let me know that they were really obnoxious and rude, and he didn't want me to do anything right now but he just wanted to make me aware. He was super sweet about it and even offered to pay their tab just so they would leave. He noted that they were being difficult with their server too. I already had a feeling this was going on considering the hard time they both gave me when they walked in. I just wanted to get them out of here as quick as I could. They wanted to cancel their Philly and Rock and Roll but it had just come up, so I told Ruthy to run it. They wanted to Rock and Roll boxed up but claimed they never ordered it. I comp'd it to get them out of here and they were gone shortly thereafter. I tried to buy B6 dessert but they said they were too full. They were just really nice about the whole thing. I comp'd the kids Ramunes.
After that, the night was smooth. Just plain busy.
Specials:
Japanese Uni 10
Snow Crab 28
Hirame 15
Apple Pie Spring Rolls 7
3 Staff members that stood out (why/how):
-Mandy, Clair and Dusten all got the butts whooped at 10pm when we went back on the wait. They were all juggling tables and hustling on the floor. They all kept it together and kept moving.
-Chelsea did a great job at the host stand solo- though I was up there for the big rush helping her decide where to put the large parties, she really does a great job.
-Ruthy handled the obnoxious table really well. as well as her meager $700 in sales. I bought her dinner and a glass of wine.
Any VIP's in?
The 9 top looked familiar and he said they come in all the time. Really nice families. Don't know their names though
Leslie & Theresa
Andrew and Kalynn
Comps& Void Detail:
Recovery for the Ramunes
Server misring, Dusten rang in a Camembert instead of a Parfait.
Guest Changed mind on the Rock n Roll
Kome Bucks for Ruthy
R&M needs:
I saw the crack Matt was talking about. Not sure what it's from, honestly, just like the wall is separating from itself. We can try the spray caulk.
Rodrigo is coming by tomorrow to fix the gutter that is falling off the front of the building.
Ice Machine stopped producing and I'm not sure why. Chris from Pro Ice is sending someone out tomorrow to fix it. I ordered ice in the meantime. Tis the season, right? **Update! 11:17pm, I just heard it drop it's first batch of ice.
86'd items/ need more:
Had to order ice.
I ordered more crayons and they will be in on Wednesday. Just in time for Kids Day !!
Saturday, April 30, 2016
Saturday AM 4/30/16
Written By: Samara
LY Lunch Sales: $2656
Projected Sales : $2873
TY Lunch Sales: $2610
+/- : -2% under LY & (edited!) -$263 under PS
Lunch Covers: 149
Avg PPA: $17.52
Previous Days Labor: 11%
Previous Days Comps: 3.20%
Controllable Comps: 3.28%
Weather: 80's and sunny
Special events?: Austin Drag Fest, Eeyore's Birthday, Levitation Fest last minute shows
Who worked: Ruthy, Grace, Lindsey, Johnny (CL), Hiroe (FR), John (SA), Kelly (H)
Flow of Business, Cuts and Ticket Times: Slow lunch on account of so many events happening today. Briefly full by 1pm and then it trickled off. I cut Ruthy at 1:50pm but kept three on just in case we got a rush in the last hour, which is typical. The late rush never came. I cut Grace at 2:30pm and Lindsey at 2:40pm. Two tables walked in at 3pm and that's all she wrote. No long ticket times or customer issue. Not a single misring!
Specials:
3 Staff members that stood out (why/how): I've been actively trying to recognize members of our staff to boost morale. Today was Hiroe. I gave her a gift card. She was stunned!
Grace still needs some help watering her sections but I'm seeing improvement in utilizing each step she takes to be more efficient.
William came in to stage with John as SA for an hour. I bought John's lunch for going out of his way. I'm wanting to hire William...I don't have a place to schedule him for a couple weeks but he was understanding.
Any VIP's in? Cole from Cheer Ups
Comps& Void Detail: Nada!
R&M needs:
86'd items/ need more: Seaweed Salad
LY Lunch Sales: $2656
Projected Sales : $2873
TY Lunch Sales: $2610
+/- : -2% under LY & (edited!) -$263 under PS
Lunch Covers: 149
Avg PPA: $17.52
Previous Days Labor: 11%
Previous Days Comps: 3.20%
Controllable Comps: 3.28%
Weather: 80's and sunny
Special events?: Austin Drag Fest, Eeyore's Birthday, Levitation Fest last minute shows
Who worked: Ruthy, Grace, Lindsey, Johnny (CL), Hiroe (FR), John (SA), Kelly (H)
Flow of Business, Cuts and Ticket Times: Slow lunch on account of so many events happening today. Briefly full by 1pm and then it trickled off. I cut Ruthy at 1:50pm but kept three on just in case we got a rush in the last hour, which is typical. The late rush never came. I cut Grace at 2:30pm and Lindsey at 2:40pm. Two tables walked in at 3pm and that's all she wrote. No long ticket times or customer issue. Not a single misring!
Specials:
3 Staff members that stood out (why/how): I've been actively trying to recognize members of our staff to boost morale. Today was Hiroe. I gave her a gift card. She was stunned!
Grace still needs some help watering her sections but I'm seeing improvement in utilizing each step she takes to be more efficient.
William came in to stage with John as SA for an hour. I bought John's lunch for going out of his way. I'm wanting to hire William...I don't have a place to schedule him for a couple weeks but he was understanding.
Any VIP's in? Cole from Cheer Ups
Comps& Void Detail: Nada!
R&M needs:
86'd items/ need more: Seaweed Salad
Friday PM 4/29/16
Written By: Samara
LY Dinner Sales: $7698
Projected Sales : $7843
TY Dinner Sales: $8387
+/- : +9% over LY & +$544 over PS
Dinner Covers: 254
Avg PPA: $31.35
Weather: So muggy it's like walking through butter...yuck
Special events?: Levitation Fest CANCELLED, 2nd Annual International Drag Fest! (go downtown this weekend...Drag Queens everywhere!)
Who worked: Camacho, Lindsey, Johnny, Sophia, Dusten (CL), Taylor (FR), John (SA), Kelly & Chelsea (H)
Flow of Business, Cuts and Ticket Times: Typical busy Friday night. On a wait by 6. Mostly 2-tops and a couple of large walk in parties. Back to back 7 tops (one of them being Nathan & friends in town for Levitation Fest...boo it's cancelled) , so A3/A7 were put together all night. Other than sushi bar tickets hitting 40-50 minutes for the maki station and one DNL for a Yoshizo roll, there were no real customer issues.
At this point in the game, we need to figure out a solution to the sushi bar getting backed up. It's happening every week now. It's clear to me that 4 Sushi Men, even our fastest crew, cannot handle the demands as we continue to get busier.
Cut Kelly, Camacho, and Lindsey at 10. Cut Johnny at 10:30, and Sophia at 10:45.
Specials: Snow Crab 19, Japanese Uni 3, Hirame 13
3 Staff members that stood out (why/how): I've noticed great improvement from Taylor since his evaluation. I gave him an Alamo gift card for being proactive with the constructive criticism he received.
Chelsea and Kelly hosting is the new dream team. I don't have to hover over the host stand nearly as much and they work really well together...maybe it's because their friends outside of work? Anyway, I bought their dinner which I comped under employee Kome bucks.
Eric & Vivian tipped Sophia $30 on a $70 tab! Glad I had the foresight to purposely put them in her section. The hosts were going to seat them in Lindsey section but I knew they would be happier with Sophia's style of service. Attention to detail, am I right?
Any VIP's in? Vivian and Eric, George Washington, Nathan, Rachel & Carlos
Comps& Void Detail:
-10% off Birthday Promo
-Hotate Carp Manager Comp for Nathan & friends
-DNL Yoshizo
-Employee Kome bucks for Kelly & Chelsea
R&M needs: Matt just let me know there is a crack/cracks in the wall near the exhaust fan.
86'd items/ need more: Seaweed Salad, Madai, Beef Carpaccio,
LY Dinner Sales: $7698
Projected Sales : $7843
TY Dinner Sales: $8387
+/- : +9% over LY & +$544 over PS
Dinner Covers: 254
Avg PPA: $31.35
Weather: So muggy it's like walking through butter...yuck
Special events?: Levitation Fest CANCELLED, 2nd Annual International Drag Fest! (go downtown this weekend...Drag Queens everywhere!)
Who worked: Camacho, Lindsey, Johnny, Sophia, Dusten (CL), Taylor (FR), John (SA), Kelly & Chelsea (H)
Flow of Business, Cuts and Ticket Times: Typical busy Friday night. On a wait by 6. Mostly 2-tops and a couple of large walk in parties. Back to back 7 tops (one of them being Nathan & friends in town for Levitation Fest...boo it's cancelled) , so A3/A7 were put together all night. Other than sushi bar tickets hitting 40-50 minutes for the maki station and one DNL for a Yoshizo roll, there were no real customer issues.
At this point in the game, we need to figure out a solution to the sushi bar getting backed up. It's happening every week now. It's clear to me that 4 Sushi Men, even our fastest crew, cannot handle the demands as we continue to get busier.
Cut Kelly, Camacho, and Lindsey at 10. Cut Johnny at 10:30, and Sophia at 10:45.
Specials: Snow Crab 19, Japanese Uni 3, Hirame 13
3 Staff members that stood out (why/how): I've noticed great improvement from Taylor since his evaluation. I gave him an Alamo gift card for being proactive with the constructive criticism he received.
Chelsea and Kelly hosting is the new dream team. I don't have to hover over the host stand nearly as much and they work really well together...maybe it's because their friends outside of work? Anyway, I bought their dinner which I comped under employee Kome bucks.
Eric & Vivian tipped Sophia $30 on a $70 tab! Glad I had the foresight to purposely put them in her section. The hosts were going to seat them in Lindsey section but I knew they would be happier with Sophia's style of service. Attention to detail, am I right?
Any VIP's in? Vivian and Eric, George Washington, Nathan, Rachel & Carlos
Comps& Void Detail:
-10% off Birthday Promo
-Hotate Carp Manager Comp for Nathan & friends
-DNL Yoshizo
-Employee Kome bucks for Kelly & Chelsea
R&M needs: Matt just let me know there is a crack/cracks in the wall near the exhaust fan.
86'd items/ need more: Seaweed Salad, Madai, Beef Carpaccio,
Friday, April 29, 2016
Friday AM 4.29.16
Written By: Elizabeth
LY Lunch Sales: $1697
Projected Sales : $2567
TY Lunch Sales: $3613
+/- : +113% ly AND +$1046 PS. Might be the biggest lunch we've ever done. At least in 3 hours.
Lunch Covers: 171
Avg PPA: $21.13
Previous Days Labor: 20% due to meeting
Previous Days Comps: 3.98%
Controllable Comps: 6.04%
Weather: Muggy, overcast, Humid. Overall,miserable! Hot. Ugh! Ick! eww!! :)
Special events?:
Psych fest was cancelled so....
Who worked: Grace, Krystin, Kelly, Clair CL. Chris Host, Taylor FR, John SA
Flow of Business, Cuts and Ticket Times:
Busy. Not from the start though. It all happened around noon. Had a walk in 10 top at 1:30, and sat the last table a little after 2pm. It was a pretty insane lunch, but glad to say there were no comps due to any major errors that was anyone's fault. B2 was a set of feisty ladies (one of which I recognized) so I anticipated something happening there. I assisted Chris at the host stand most of the shift, just due to the sheer volume of people that came in in two hours. He did great handling the volume. I think there was a nice even keel of food coming in, so not any one particular station got bogged down. No outragous ticket times. Had only one mix up. The nice couple from Chicago (she keeps fighting cancer and is Japanese, he's an older gentleman) She kept saying to Grace "Chuka" and Grace repeated back "the cold noodle salad?" but she mean Tonkotsu. It was really lost in translation because when I went over to talk to them the husband said she was saying it in Japanese. They were forgiving and sweet as usual.
The other instance I spoke of was B2 ladies. It was another miscommunication with 2 pieces of salmon nigiri. The woman wasn't clear when she was ordering it and Grace didn't ring it in. I brought it over after the whole thing and she was annoyed but I told her that it was on us. I also bought them a carafe of Hot Sake because they were celebrating something. Just to smooth it over. They left happy.
3 Staff members that stood out (why/how):
-Clair was getting her ass kicked today at sushi bar and party room. Had that 10 top come in and want to order after we did last call. They were doing omakase style, and Clair got them another 4 rolls at last call but they wanted more. I ended up convincing Toshi to cut the rest of the salmon and suzuki for them, but that was it. They were italian wine makers visiting, and didn't quite get the last call thing, but were super appreciative of what we gave them and I think they had a good time. Clair rang $1322 in sales for lunch today. Beast!!
Any VIP's in?
Old John, other couple mentioned above.
Comps& Void Detail:
Recovery for 2 nama sake nigiri
R&M needs:
86'd items/ need more:
LY Lunch Sales: $1697
Projected Sales : $2567
TY Lunch Sales: $3613
+/- : +113% ly AND +$1046 PS. Might be the biggest lunch we've ever done. At least in 3 hours.
Lunch Covers: 171
Avg PPA: $21.13
Previous Days Labor: 20% due to meeting
Previous Days Comps: 3.98%
Controllable Comps: 6.04%
Weather: Muggy, overcast, Humid. Overall,miserable! Hot. Ugh! Ick! eww!! :)
Special events?:
Psych fest was cancelled so....
Who worked: Grace, Krystin, Kelly, Clair CL. Chris Host, Taylor FR, John SA
Flow of Business, Cuts and Ticket Times:
Busy. Not from the start though. It all happened around noon. Had a walk in 10 top at 1:30, and sat the last table a little after 2pm. It was a pretty insane lunch, but glad to say there were no comps due to any major errors that was anyone's fault. B2 was a set of feisty ladies (one of which I recognized) so I anticipated something happening there. I assisted Chris at the host stand most of the shift, just due to the sheer volume of people that came in in two hours. He did great handling the volume. I think there was a nice even keel of food coming in, so not any one particular station got bogged down. No outragous ticket times. Had only one mix up. The nice couple from Chicago (she keeps fighting cancer and is Japanese, he's an older gentleman) She kept saying to Grace "Chuka" and Grace repeated back "the cold noodle salad?" but she mean Tonkotsu. It was really lost in translation because when I went over to talk to them the husband said she was saying it in Japanese. They were forgiving and sweet as usual.
The other instance I spoke of was B2 ladies. It was another miscommunication with 2 pieces of salmon nigiri. The woman wasn't clear when she was ordering it and Grace didn't ring it in. I brought it over after the whole thing and she was annoyed but I told her that it was on us. I also bought them a carafe of Hot Sake because they were celebrating something. Just to smooth it over. They left happy.
3 Staff members that stood out (why/how):
-Clair was getting her ass kicked today at sushi bar and party room. Had that 10 top come in and want to order after we did last call. They were doing omakase style, and Clair got them another 4 rolls at last call but they wanted more. I ended up convincing Toshi to cut the rest of the salmon and suzuki for them, but that was it. They were italian wine makers visiting, and didn't quite get the last call thing, but were super appreciative of what we gave them and I think they had a good time. Clair rang $1322 in sales for lunch today. Beast!!
Any VIP's in?
Old John, other couple mentioned above.
Comps& Void Detail:
Recovery for 2 nama sake nigiri
R&M needs:
86'd items/ need more:
Thursday AM 4.28.16
Written By: Elizabeth
LY Lunch Sales: $1496
Projected Sales : $1926
TY Lunch Sales: $1958
+/- : +31% LY and +$32 PS woah, that's close!
Lunch Covers: 128
Avg PPA: $15.30
Previous Days Labor: 18%
Previous Days Comps: 4.84%
Controllable Comps: 0% woohoo!
Weather: Sunny and warm. 80s
Special events?:none
Who worked: Lindsey, Krystin, Johnny CL. John SA, Taylor FR, Cindy Host
Flow of Business, Cuts and Ticket Times:
Before service even started Krystin and I were putting extra pints under the Bench at B5 when we opened it a huge roach was in there! So the first 15 minutes of the shift I had Matt looking for it to kill it. I did NOT want it crawling out during service. He did, so THANK YOU MATT!!!
Service started with a bang! Had a 22 top walk in. It was a bunch of students. Naoto was nice enough to come in and help us out with that. I cut him after they left. It was around 12:45. We were still busy enough though. Had a full restaurant. Throughout lunch we were on a 10-15 minute wait. Didn't make any cuts since we were still full through the 1 o'clock lunch hour.
3 Staff members that stood out (why/how):
-Naoto Saved the day coming in to help out with the big party. and helping to get the dining room set back up to normal after it was all over. I bought him lunch
-Krystin was really helpful during the shift as well
Any VIP's in?
Tara and Kelvin at the end.
Comps& Void Detail:
voided a few employee sushi bar lunches due to the sushi bar being unable to make them.
R&M needs:
86'd items/ need more:
LY Lunch Sales: $1496
Projected Sales : $1926
TY Lunch Sales: $1958
+/- : +31% LY and +$32 PS woah, that's close!
Lunch Covers: 128
Avg PPA: $15.30
Previous Days Labor: 18%
Previous Days Comps: 4.84%
Controllable Comps: 0% woohoo!
Weather: Sunny and warm. 80s
Special events?:none
Who worked: Lindsey, Krystin, Johnny CL. John SA, Taylor FR, Cindy Host
Flow of Business, Cuts and Ticket Times:
Before service even started Krystin and I were putting extra pints under the Bench at B5 when we opened it a huge roach was in there! So the first 15 minutes of the shift I had Matt looking for it to kill it. I did NOT want it crawling out during service. He did, so THANK YOU MATT!!!
Service started with a bang! Had a 22 top walk in. It was a bunch of students. Naoto was nice enough to come in and help us out with that. I cut him after they left. It was around 12:45. We were still busy enough though. Had a full restaurant. Throughout lunch we were on a 10-15 minute wait. Didn't make any cuts since we were still full through the 1 o'clock lunch hour.
3 Staff members that stood out (why/how):
-Naoto Saved the day coming in to help out with the big party. and helping to get the dining room set back up to normal after it was all over. I bought him lunch
-Krystin was really helpful during the shift as well
Any VIP's in?
Tara and Kelvin at the end.
Comps& Void Detail:
voided a few employee sushi bar lunches due to the sushi bar being unable to make them.
R&M needs:
86'd items/ need more:
Thursday, April 28, 2016
Thursday 4/28/16 PM
Written By: Dusten
LY Dinner Sales:5502
Projected Sales :5684
TY Dinner Sales:5291
+/- : -4% under LY and -$393 under PS
Dinner Covers: 204
Avg PPA: 25.94
Weather: Scattered thunderstorms, hot n' steamy otherwise.
Special events?: Umlauf Garden Party
Who worked: Sayo, Kelly, Amanda, Ruthy, Sophia CL, John SA, Grant FR, Cindy CKTL, Maverick and Miriam H
Flow of Business, Cuts and Ticket Times: Pretty steady night. went on a wait around 6:30pm and stayed on wait almost until close. Lot's of 2's and 3-tops, but not a single large party or reservation. We put a 5-top in the PR to give Kelly a fighting chance. Sushi bar ticket times went to a 30 minute average, but there were no customer complaints. Between being busy I made cuts fairly late. Sayo was first to go at 9:30pm and then at 9:45 I cut everyone else.
Specials: 9 botan special, 5 japanese uni, 8 snow crab, 6 hiramei
Can we making sure we don't have a caffeinated soft serve flavor for kids day in the coming days?
3 Staff members that stood out (why/how): Maverick has good points and room for improvement. He answers the phone on the first ring. Good. I told him I appreciated that. He didn't update the board for 86 items, so servers were unaware we had toro, saba and mirugai available. I checked the opening host duties and it's on there. I told him to make that sheet his bible until he knows it by heart.
-Mandy was frantic in the back A's. She did have a woman come to me directly and compliment her, but Mandy told me herself she felt run ragged grabbing chopsticks for people dropping them an inordinate amount of times.
-Sophia helped out a lot in her down time. She seemed a little distant but perked right up once I started making cuts.
Any VIP's in? Rachel and Carlos. The Cirkiel matriarch and offspring. Some regulars. Some friends of Take. Ben and his girls.
Comps& Void Detail: Take sent out several botan ebi specials.
One customer raised an issue with the Baird porter. They drank half of it and then looked at the package date (16 months ago) and refused to finish or pay for it. We explained that the package date is nothing like an expiration date and that even aging beer is a common practice, assured them that the manufacturer wouldn't knowingly sell us a spoiled product... all these things helped but in he end I comped the beer to recovery.
There was a tempura that hit the table after the dessert was delivered. Not sure what happened there. The ticket time was long, especially for the end of the night, but it seems like maybe the ticket was lost and the tempura was made last minute. Either way that was comp'd to recovery as they were friends of Take.
1x 86'd miso soup.
$15 kome bucks.
2x hon maguro nigiri- guest changed their mind to toro when they found out is was available.
50% kitchen error comp on salmon kama- the first one was burned and the second that went out was much smaller in portion. Can we aspire to some sort of portion control on these things?
I'm fairly certain Chelsea opened a 300 ml bottle of dreamy clouds to sell a couple of glasses. I caught Sophia as she was about to pour from the larger bottle and had her finish of that small one that was still sitting in the fridge.
R&M needs: The Asahi machine needs to be serviced by a professional. There is an ongoing issue with a geyser of beer shooting out of the nozzle when a beer is poured. I tightened it once after Sayo brought it to my attention. Maybe 20 minutes later, the entire tap had come off and beer was... well I took a beer bath as did a lot of surface area in the server station. I turned off the machine, managed to get it reassembled, but having no faith in it staying together, I 86'd Asahi.
86'd items/ need more:
LY Dinner Sales:5502
Projected Sales :5684
TY Dinner Sales:5291
+/- : -4% under LY and -$393 under PS
Dinner Covers: 204
Avg PPA: 25.94
Weather: Scattered thunderstorms, hot n' steamy otherwise.
Special events?: Umlauf Garden Party
Who worked: Sayo, Kelly, Amanda, Ruthy, Sophia CL, John SA, Grant FR, Cindy CKTL, Maverick and Miriam H
Flow of Business, Cuts and Ticket Times: Pretty steady night. went on a wait around 6:30pm and stayed on wait almost until close. Lot's of 2's and 3-tops, but not a single large party or reservation. We put a 5-top in the PR to give Kelly a fighting chance. Sushi bar ticket times went to a 30 minute average, but there were no customer complaints. Between being busy I made cuts fairly late. Sayo was first to go at 9:30pm and then at 9:45 I cut everyone else.
Specials: 9 botan special, 5 japanese uni, 8 snow crab, 6 hiramei
Can we making sure we don't have a caffeinated soft serve flavor for kids day in the coming days?
3 Staff members that stood out (why/how): Maverick has good points and room for improvement. He answers the phone on the first ring. Good. I told him I appreciated that. He didn't update the board for 86 items, so servers were unaware we had toro, saba and mirugai available. I checked the opening host duties and it's on there. I told him to make that sheet his bible until he knows it by heart.
-Mandy was frantic in the back A's. She did have a woman come to me directly and compliment her, but Mandy told me herself she felt run ragged grabbing chopsticks for people dropping them an inordinate amount of times.
-Sophia helped out a lot in her down time. She seemed a little distant but perked right up once I started making cuts.
Any VIP's in? Rachel and Carlos. The Cirkiel matriarch and offspring. Some regulars. Some friends of Take. Ben and his girls.
Comps& Void Detail: Take sent out several botan ebi specials.
One customer raised an issue with the Baird porter. They drank half of it and then looked at the package date (16 months ago) and refused to finish or pay for it. We explained that the package date is nothing like an expiration date and that even aging beer is a common practice, assured them that the manufacturer wouldn't knowingly sell us a spoiled product... all these things helped but in he end I comped the beer to recovery.
There was a tempura that hit the table after the dessert was delivered. Not sure what happened there. The ticket time was long, especially for the end of the night, but it seems like maybe the ticket was lost and the tempura was made last minute. Either way that was comp'd to recovery as they were friends of Take.
1x 86'd miso soup.
$15 kome bucks.
2x hon maguro nigiri- guest changed their mind to toro when they found out is was available.
50% kitchen error comp on salmon kama- the first one was burned and the second that went out was much smaller in portion. Can we aspire to some sort of portion control on these things?
I'm fairly certain Chelsea opened a 300 ml bottle of dreamy clouds to sell a couple of glasses. I caught Sophia as she was about to pour from the larger bottle and had her finish of that small one that was still sitting in the fridge.
R&M needs: The Asahi machine needs to be serviced by a professional. There is an ongoing issue with a geyser of beer shooting out of the nozzle when a beer is poured. I tightened it once after Sayo brought it to my attention. Maybe 20 minutes later, the entire tap had come off and beer was... well I took a beer bath as did a lot of surface area in the server station. I turned off the machine, managed to get it reassembled, but having no faith in it staying together, I 86'd Asahi.
86'd items/ need more:
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