Tuesday 6/29/15 PM recap

Written By: Dusten

LY Dinner Sales: 3594
Projected Sales: 3844
TY Dinner Sales:3799
+/- : -$45 under projected and +6% up from LY
Dinner Covers: 150
Avg PPA: 25.33

Weather: pretty warm at first then rained a bit and it cooled off some

Any Special events going on?:

Who worked?: Clair, Lindsey, Sayo, Sophia, Kate CL, Cindy H, Miho SA and Sigele training Samara to FR

Flow of Business, Cuts and Ticket Times: Rain caught us up about 45 minutes after we opened. That slowed business a bit but after it let up people came in with more frequency. We went on a slight wait... maybe 10-15 minutes for a table. We slowed as usual around 8:30pm so I cut Clair and Lindsey. I cut Sayo around 9pm and left Sophia on to help Kate until about 9:45pm.

Specials? 3x beef tetaki, 9 tempura special, 5 smoking sashimi, 4 japanese uni, 7 all star nigiri

3 Staff members that stood out (why/how): Sigele was all over Samara almost every step at first. Showing her details and nuances of the position. I quizzed Samara occasionally over details of what she was carrying out to tables. I ask pretty obsure questions and she knew at least half of what I wanted to know so I think she is probably coming along just fine.

Lindsey dealt with a particularly nasty woman regarding her sencha. She was British, so automatically an authority on all things tea, including what we ought to be charging... which is apparently nothing. She was upset to be charged for her tea. I went to talk to her and she also didn't like the tea, complained of it being bitter and too strong. She pulled the leaves out of the pot almost immediately after getting it. The tea did look pretty stout considering how little time she had it. Lindsey said she put "two scoops" in there as always. I told her that was too much. We use 1 and 1/2 scoop. IT still seemed too dark to only have hit the table and the leaves removed. Maybe the woman was lying or Lindsey let it sit too long before running it. Wither way it all seemed to trivial and I just comp'd it to DNL. Then the lady left Lindsey a zero tip ona near $50 dollar tab. Totally uncalled for.

New guy in the kitchen seems to have a bit of a problem with his ears,or at least listening to people he doesn't feel he ought to. He and Robin (who was training him to the fry station) had a bit of a back and forth in the kitchen. Robin is sensitive and has a short fuse, but so far with my very limited interaction with him I find his disposition to be unpleasant and downright testy. If his performance on the job is worth his idiosyncrasies then great. Otherwise I'd advise the kitchen managers to keep an eye on him. He came in today at the beginning of his shift looking for Elizabeth. I told him she wasn't in today and asked him what he needed. He gave me a look (honestly not the first since he started) and asked about, "the guy that is replacing Leary." I told him Mike was off and again asked him what I could do for him. He kinda sized me up and and says, "You're just a server." I informed him of my position as manager (he seemed a little shook by this and changed his tune) and repeated my question for a third time and he told me he needed a shirt. Please see that the cost of that is deducted from his check if he has already gotten one.

Any VIP's in? HD and Meg! I hadn't seen them in a while... no one has that I asked tonight. Made sure to send them some kama and chatted with them for a bit.
Landscaper's wife and party of course. I can never emember the name of the gay couple that comes in all the time and sit at the sushi bar. One drinks the snow maiden the other drinks the sapporo.

Comps& Void Detail: smoking sashimi- guest changed mind. b-day discount for an apple pie gyoza and to cover a check in soft serve. I think the guy that checked in is the same one that gave us a glowing review. There are a couple of not so good ones from this weekend. More on those below.
DNL on sencha mentioned earlier.

R&M needs?: Broken hot water pot.

There a couple of unfavorable reviews on yelp. The worst one seems to be slightly slanderous, at least to Grace. The story I heard is this woman knocked her drink over, Grace went and got her a towel and made her another drink. Others will corroborate her story. That isn't at all how the woman tells it. I can't speak to her experience in Camacho's section but he gets a bit of her wrath in the review as well.

Servers also seem a bit distraught over the distribution of the side work. I concur that as duties have been added or switched around there seems to be a disproportionate distribution for some. I'm not going to go into all of that here. But I will go into much of it soon.

86'd items/ need more?