Sunday AM 3.15.15 (SxSW Day 3)

Written By: Elizabeth

LY Lunch Sales: $2274
Projected Sales:  $2463
TY Lunch Sales: $2170
+/- : -5% LY and -$293 PS
Lunch Covers:120
Avg PPA: $18.08

Previous Days Labor %: 16%

Previous Days Comps %: 4%, Controllable: 3.65%

Weather: sunny. high 60's

Any Special events going on?: SxSW Day 3 (interactive is ending)

Who worked?: Sayo, Joel, Camacho, Alex. Grace Host, Ruthy FR, Jason SA

Flow of Business, Cuts and Ticket Times:
The kitchen completely fell apart today. There were 4 people working the line and the communication was just not there. Shin was just pumping out Ramens as fast as he could which meant fry tickets and ramen tickets weren't coming out together. That's the short version of today. Most Sundays I find myself being an expo back there. I don't mind doing this, but it limits my involvement on the floor, and ultimately the 3rd person should be doing this. Instead Daniel was jumping into the fry position to help plate and pump out the fry items. Both Nemo & Tre were working fry today. Somehow, they fell behind. Let's talk about the long version of this:

• Had a takoyaki go out to B8 cold, they sent it back. Had it refired. Comp'd it to kitchen error
• Had a Meatball side for S4 take 35 minutes, during that time the guest left. 
• Had a 25 minute Apple Dessert and when they finally went to plate it found out the ice cream was melted- the freezer wasn't plugged in overnight apparently. I took the 2 spring rolls out to B6, apologized for the delay in ticket times and gave them $10 in Kome Bucks for a dessert on me next time. They were understanding. 
• Ruthy mixed up A1 and A4's tickets. She brought a Pork Katsu and Tonkotsu Ramen to A1 that should have gone to A4, then came back with the ramen and told me she brought him the wrong ramen. I went to the table and that's when I saw she also dropped the wrong katsu (the woman had ordered the chicken katsu) I told the woman she had the pork and she was okay with keeping it, saying she was thinking about ordering it anyway. The guy ended up not liking his Miso ramen (noodles were soggy) and didn't want to wait for another one, so I comp'd his miso ramen as DNL and took 50% off her pork katsu that should have been a chicken katsu. 
• Lastly, and the very least of my concerns, my lunch. I ordered a Pork Katsu. Not only was it forgotten, but when it was made at the last minute it was fried, cut, then fried again (I'm assuming it was sitting out?) It came out dry and overcooked. I really hope that doesn't happen with the food we serve our guests, because it was pretty bad. I took it back to the kitchen and got the scoop from Tre. Needless to say, I did not have lunch today (luckily I ordered a few pieces of nigiri to hold me over until I leave and get food elsewhere)  Also, something I wanted to mention yesterday and forgot- my lunch yesterday was a salmon katsu. When I got it, the outer crust was hard to cut through and the salmon was very dry. Very dry. Jersey told me that is how it is supposed to be cooked, so maybe we can talk about that too...   But with this happening, it just doesn't entice me to eat here. 

Other than that...we filled up by 12:15 with the exception of the sushi bar. Went on a wait here and there. Cut Sayo at 1:45 and cut down to Alex and Camacho at 2:15. Went down to just Alex at 2:35

3 Staff members that stood out (why/how):
* Told Ruthy she needs to be more careful running food
* Tre and Harold both seem to be very slow moving individuals.
* Grace is always great when it's busy- she was helping to wipe and set tables in her downtime.
* We had one guest left at the sushi bar today and Camacho changed the music to...some kind of folk music. I just walked out to the dining room and the guy was leaving. I told Camacho he can't change the music to his own selections until all guests have left. Why is this always an issue??

Any VIP's in?
Andrew Grimes (old Eater Austin Editor),  Anya a bartender at Drink.Well and also a friend of mine

Comps& Void Detail:
The list I posted above about covers it.

R&M needs?:
That freezer needs to be plugged in at all times. I don't know how/why it came unplugged.

86'd items/ need more?