Monday AM 3/16/15 recap

Written By: Dusten

LY Lunch Sales: 1393
Projected Sales: 1983
TY Lunch Sales: 1340
+/- : -4% from LY and -$643 under projected
Lunch Covers: 86
Avg PPA: 15.58


Weather: overcast, 70's

Any Special events going on?: more sxsw

Who worked?: Mandy, Krystin, Alex, Johnny CL, Junko host and Hiroe FR

Flow of Business, Cuts and Ticket Times: Pretty uneventful slow lunch. Kitchen and sushi bar seemed a little frantic however. Sometimes kitchen items took a good while, 25 minutes on a katsu don. Other times sushi was beat out by kitchen items. I never really saw a swarm of tickets at either. Perhaps just trouble finding rhythm. Our 'rush' only lasted until about 12:45 so I cut Mandy at 1pm, Krystin at 1:15pm and Alex at 1:40pm.

Apparently at the end of service Johnny had a guy sit at S-9 by himself. He indicated to Johnny that he needed a minute to look over the menu. In the meantime Johnny had been sat twice and went to greet the other tables. One of them happened to be ready to order the moment they sat down. This apparently didn't go over well with S-9, thinking Johnny was giving them preferential treatment by taking their order before his, so he threw an adult tantrum and left. I saw none of this and he only just told me.

Specials? n/a

3 Staff members that stood out (why/how): I can never seem to make the servers happy with the sections I give them. There's always swapping that occurs and to the best of my knowledge it makes no difference in the end. Alex and Krystin
-Johnny made the most out of inordinate ticket times and is confident and comfortable as a lunch closer. He's a pretty effective communicator and an occasional leader type on the floor.
-Mandy tends to put a lot of pressure on herself at times and almost to a fault. I'm not speaking of today so much as a pattern I've noticed with her. It is great that she holds her service to a high standard, but I feel she would be better served (pun intended) to concentrate on the fundamentals. She is still one of the strongest servers we have, despite being one of the newest hires.


Any VIP's in? Lunch regulars. I don't know names. Only recognize faces. 5-6 of them.

Comps& Void Detail: Voided a maguro zuke don for Mandy's lunch. We ordered pizza today.

R&M needs?:

86'd items/ need more?