Saturday 3.14.15 SxSW Day 2

Written By: Elizabeth

LY Lunch Sales:  $3197
Projected Sales:   $3465
TY Lunch Sales: A Grim $1640
+/- : -49% LY and -$1825 PS!!
Lunch Covers:  91
Avg PPA: $18.02

LY Dinner Sales:  $7425
Projected Sales:    $8218
TY Dinner Sales:  $7333
+/- : -1% LY and -$885
Dinner Covers: 250
Avg PPA: $29.33

For the day we ended -16% LY and -$2710 PS :(

Previous Days Labor %:  17%

Previous Days Comps %:  3% with 17.85% Controllable comps! Yikes.

Weather: Beautiful 70's. 

Any Special events going on?: SxSW Interactive/Film Day 2

Who worked?:
Lunch: Joel, Lindsey, Sophia, Johnny CL> Grace Host, Nate SA, Hiroe FR
Dinner: Sayo, Mandy, Clair, Camacho, Dusten CL.

Flow of Business, Cuts and Ticket Times:
Lunch was very slow. Waaay slower than expected. We never filled up. By noon was only had about 3 tables in here. I mean, it was waaaaay slower than LY SxSW. I'm assuming a lot of it had to do with the beautiful weather. I'm sure 90% of Austin is sitting on a patio somewhere....sippin on a margarita...*sigh*
I cut Joel at 12:50 and Lindsey at 1:45. Johnny and Sophia had a handful of tables to keep them busy. With it being as mellow as it was, I only had 2 hiccups that came in the last hour of service. Johnny had an 18 minute ice cream. and then B8 found the string still tied to their pork belly in their Tonkotsu Ramen. It was really embarrassing and I didn't really know what to say other than sorry, and get them some new pork pieces. But Jersey said that it went past Shin 3x, once in cutting and prep, once more when prepping his station this morning, and once more plating. I'm not sure what really happened there. But again, very embarrassing.

Dinner:
Dinner Service was slow tonight. Didn't go on a wait until 6:30 again. Very similar to last night. At least we stayed a little busier as the night got later, though. But still not that SxSW business we were anticipating. Weather perhaps? Had a few hiccups- had a 15 minute gyoza towards the beginning of the shift. Steve didn't know what "as app" meant? Cut Sayo at 9:30, Camacho stayed onto take the 9p reso that sat late. I also cut Mandy at that time. then went 2 on at 10p and then down to just Dusten at 10:40. 2 more tables came in after that. (one about 5 minutes before close)

The word of the evening: Communication.
Almost ran out of tori teba/dynamite chicken at 6:30- What happened with the chicken wings? Daniel said he didn't know what happened or why they weren't ordered. I do believe we had a conversation about communication. I checked the blogs and didn't see anything about chicken not coming in. Please use these blogs as documents for communication. I can't stress it enough.

Sigele told me we had a 1 count on Buta-kimchi (because that was what she was told), I, in turn, told the servers, and then we sold one, which to me signifies that we then 86d it. Take was going to order one for Toshi-san for dinner tonight, but then I told him we were 86 it. He went to investigate and told me that we DO have it. I asked Daniel about it and he said he never 86d it. So my question is...what happened here? A very strange game of telephone. Going forward, if a kitchen item is 86'd I would like whoever is the 3rd man, or managing, to tell the FOH manager on duty so there is no mistaken identity and we are not 86ing things that don't need to be 86d

On a side note I asked Kayo tonight about why we run out of Sake-Toro and Hama-Toro so fast sometimes (I've been meaning to ask this for a while) and she told me because the yield is smaller on those pieces. Which totally makes sense to me. Sometimes I hear the servers grumble when we 86 something like that, so now there is good reason. If we want to pass that word along.

Specials?
Fried Kimchi  7
Porkloin 7

3 Staff members that stood out (why/how):
*Johnny and Sophia are clutch closers on Saturday lunch. We always get a strange little pop at 2:30 and they are always ready for it and ready to ask for help where they need it. Nice to be able to count on them.
*Grace asked if she could start SA-ing. I told her to email Leary. Nate did a great job. SAing. He's really picking up. Grace doodles a lot. With the China markers too. I told her tonight to stop using them to write her dinner orders on, because they're expensive. Keep an eye on it.
*Clair was a teamwork fiend tonight!  All night long I saw her helping to prebus other sections and keep them maintained, in addition to her own. She was a superstar!!

Any VIP's in?
Regular (Ed?) drives a motorcycle. (in for lunch)
Dinner: Kate & Jack (ooooo! Like in Lost! I just put that together...any other Lost nerds out there?) Eileen was in for dinner with a booooooy. Sa-ten Employee

Comps& Void Detail:
Lunch: Kitchen error for 18 minute ice cream, kitchen error for rope in ramen.
Dinner: Kome bucks for Kate. Employee day off for aforementioned employees.

R&M needs?:

86'd items/ need more?