Monday 3/30/15 AM recap

Written By: Dusten

LY Lunch Sales: ??
Projected Sales:??
TY Lunch Sales:1614
+/- : figures not entered.
Lunch Covers:97
Avg PPA:16.64



Previous Days Labor %:

Previous Days Comps %:

Weather:sunny and 70's. slightly humid

Any Special events going on?:

Who worked?:Late, Sayo, Joel, Camacho CL, Hiroe FR, Nate SA and Junko training Jason to host.

Flow of Business, Cuts and Ticket Times: Slow lunch. Barely came close to being full. Busiest time came between 1:15 and 1:45pm. I cut Joel at 1pm, Kate at 1:15 and Sayo at 1:45pm. Had a table send back a Katsu don that was too juicy. I looked at it and it looked like rice pudding under the katsu. They also had a trio roll that had a bone in it. Sayo said they were very understanding. I sent them $15 kome bucks as a peace offering. I'm somewhat tired of comping things all the time. If the customer is understanding and reasonable, I'd rather give them Kome bucks and have them come back. The ones that throw tantrums and have impossible standards and just generally suck at life will get comps.

Specials?

3 Staff members that stood out (why/how):
-Interesting to see Jason training to host. I don't think he is going to have much difficulty with it. He has always some what resented the hosts that do not assist with clearing or resetting tables when they are very capable and have the free-time. Conversely I had to tell him he needs to stay and learn the host stand duties before he can offer the same assistance he'd like as an SA. I think it would be inteesting to see him train Grace to SA.
-Kate was slightly better today. She did repeat some of the more trivial concerns she raised as I was trying to show her the soft serve machine last night, but she was in a better mood about things.
-Can I write about BOH staff here? I sent my spicy ramen back today. I told Daniel last night I would be ordering the ramen for lunch today and would be keeping an eye out for overcooked noodles. Sure enough they came out soft and mushy. The second bowl came around and was an improvement but still not what I've come to understand to be the standard. I had a discussion about the noodles with Danny and offered to take him to Daruma on Thrursday for lunch. He mentioned that Jersey was the one to train Shiloh to cook the noodles. I've never had a problem with Jersey's noodles. I suggested it might be a good idea to retrain her, but Daniel suggested that she doesn't really want to pay attention or learn from him?? That sort of intransigence is unacceptable with regards to learning how to properly do one's job. In any case, steps are being taken to improve the situation.

Any VIP's in? Rachel and her friend. Eileen and Brent, Some folks (owners perhaps) of Hotel Vegas. Some lunch regulars. There's a dude that comes in by himself who is a regular and always has a very unfriendly attitude. I think that is just his unfortunate personality. I always try to give whichever server gets him to be careful. He keeps coming back so I guess we're doing something right.


Comps& Void Detail:$15 kome bucks from hotel Vegas couple. 2 suzuki nigiri misring, edamame misring. all cancelled before they were made.

R&M needs?:

86'd items/ need more?