Fri AM 1.2.15

Written By:Kayo

LY Lunch Sales:$3191
Projected Sales:$2251
TY Lunch Sales:$3191
+/- :+$962 proj, +43% LY
Lunch Covers:175
Avg PPA:18.23


Weather: Drizzling very cold: I feel the cold weather def helped our sales high.

Any Special events going on?:

Who worked?: Alex, Johnny, Sophia, Lynn Mandy ( FR) Johnathan ( SA) Stephanie (Host)

Flow of Business, Cuts and Ticket Times: Got filled before noon, and non stop! really busy with many families and groups. Around first half of lunch ticket time got closer to 30min for kitchen food, but no major complain except B8.
There were two gentle men and one old lady, first two people ordered 8sp scallops and 2 rolls after sushi hit the table there was about 10 mins gap until the lady's curry came out.
Two guys are still eating their sushi, but the lady was super angry and just told Sophia that she was not going to pay for her food. So I stopped by the table, I asked her if everything was OK, she said she waited her curry long long time.... so I was trying to apologize and at least explain the situation then comp her food, but as soon as I started to speak she just kept going "whatever,whatever,whatever!" so I stopped and decided to just not to comp food. It may not be the best choice, but I just thought when the customer was not giving us the chance to apologize and told me whatever, I just do whatever then....
Other than that, I stopped by pretty much every table who may received their food little later but everyone seemed having good time.

I did not cut anyone, and the last table was sat little after 2pm.


3 Staff members that stood out (why/how):They all worked hard, and sold a lot of bento and sushi lunch! (49 sushi lunch!)

Any VIP's in?

Comps& Void Detail:

R&M needs?:

86'd items/ need more?