Written By: Samara
LY Dinner Sales: $4684
Projected Sales : $5768
TY Dinner Sales: $5503
+/- : +17% over LY & -$265 under PS
Dinner Covers: 194
Avg PPA: $28.37
Weather: 80's and sunny
Special events?: none
Who worked: Lindsey, Cindy, Kelly, Krystin, Clair (CL), Miriam & Maverick (H), John (SA), Hiroe (FR)
Flow of Business, Cuts and Ticket Times: Initial rush at open for Happy Hour. Then it slowed down. Picked up again right around 7pm. Had a 6 top and two 7 tops walk in, all were seating in less than 45 minutes. On a steady wait of 45-minutes to 1 hour up until 9:30. I cut Lindsey and Cindy at 9 since their sections were full and kept three on until close.
Last Friday's 9pm reso (during the rice debacle) showed up as a walk in today and I gave them the Kome bucks I promised them. They were very happy, understanding, and had a a lovely dinner.
Specials: Japanese Uni 0, Snow Crab 1, Hirame 0
3 Staff members that stood out (why/how): I was holding A8 for my friend Lou Lou's birthday. Krystin was privy to this information. LouLou texted me to know she was stuck in traffic and running a couple minutes late. At the same time and unbeknownst to me, A4, had been sitting incomplete for 30 minutes with edamame. When the rush came at 7pm, the combination of having an open table across from an incomplete, troublesome table sent Krystin into a panic. She snapped at me, saying it was inappropriate to be holding a table. I absolutely agreed with her but I thought her execution of words was terribly inappropriate. We spoke about it after her shift. One of the reasons I wanted to put my friend in Krystin's section was because I knew she would be tipped well and probably in cash...Krystin had expressed difficulty in paying her credit card bill which was past due. I was trying to "throw her a bone" but sometimes trying to do nice things for people doesn't always work out. Lesson learned.
Maverick took the reigns at cocktail duty early. I saw him pour a couple glasses of Asahi and didn't topped them off with foam. Gut feeling: I had him switch with Miriam who has been cocktailing longer and is more calm in stressful situations. It was for the best. It was too busy for him to handle the rush; Miriam did a great job overall. Later, he misquoted four 4 top tables by about 20 minutes each. They were all understanding. It bothered me that I needed to tell him to go talk to the people go over their quote times--it's something he should know how to do by now. He also missed a 2 top, who came in 20 minutes after waiting asking about their table. I spoke to them and smoother things over. We talked at the end of his shift: he's tired from working a double and working a lot lately in general. I will include in his eval that he needs to be present in his job at all times. I catch him staring off in space at the host stand, making it hard to be mentally prepared for a rush happens. He should be asking questions if he is unsure how to do something. I would love any advice on how to better coach him.
Any VIP's in? Nathan, Lou Lou from Thievery Corporation
Comps& Void Detail:
-Lot of Kome bucks. Mostly from last Friday reso
-Void Poke and Sashimi sampler. 86'd Blue Fin
-Recovery 3 Asahi. Bought a round for one of the parties waiting over their quote time.
-Reopened 3 check for Clair. Only was actually her fault in swiping the wrong card, though. The others were customers changing their minds about how to run each card.
R&M needs:
86'd items/ need more: Blue Fin, Yakiniku
Tuesday, June 7, 2016
Tuesday AM 6.7.16
Written By: Elizabeth
LY Lunch Sales: $1754
Projected Sales : $1980
TY Lunch Sales: $2233
+/- : +27% LY and +$253 PS
Lunch Covers: 131
Avg PPA: $17.05
Previous Days Labor: 19%
Previous Days Comps: 7%
Controllable Comps: 13.09%
Weather: Warm, Sunny. 90s
Special events?: none
Who worked: Mandy, Lindsey, Grace, Johnny CL. John Host, Maverick FR, Will SA
Flow of Business, Cuts and Ticket Times:
Pretty steady day but nothing crazy. I was in and out of the office training Leary but also feeling a little sluggish due to some sinus issues and a swollen nose/lymph nods. We never got on a wait, but it was just steady in and out. Cut Lindsey at 1:15 and went 2 on at 1:40. Got a small push at the end and that was that. No long ticket times or major errors.
3 Staff members that stood out (why/how):
-Will is still dropping things. Clumsy? Just needs to take some more time and slow down when lifting and manuvering trays
-Mandy was in a great positive mood and did a great job on the floor.
Any VIP's in?
Vivian and her sister, Tarra and Kelvin, Old John.
Comps& Void Detail:
voided an iced coffee, but that was it.
R&M needs:
Hood Vent repair guy was out twice today. Once to replace the bearings that were being shaken loose, and then again because the bearings weren't turning right and started tearing into the shaft. We should be all set now.
Thursday at 8am ABC will be sending a contractor out to do some small repairs on the back of the building, behind the kitchen area (the problem area). Whoever is here, please direct them to that back area behind the fence where we just got cleaned out.
Thursday PM after close Janiking is coming out to do a deep clean, so any shelving we want cleaned will need to be cleared off. I'll be here that night, so I can help with moving things.
86'd items/ need more:
LY Lunch Sales: $1754
Projected Sales : $1980
TY Lunch Sales: $2233
+/- : +27% LY and +$253 PS
Lunch Covers: 131
Avg PPA: $17.05
Previous Days Labor: 19%
Previous Days Comps: 7%
Controllable Comps: 13.09%
Weather: Warm, Sunny. 90s
Special events?: none
Who worked: Mandy, Lindsey, Grace, Johnny CL. John Host, Maverick FR, Will SA
Flow of Business, Cuts and Ticket Times:
Pretty steady day but nothing crazy. I was in and out of the office training Leary but also feeling a little sluggish due to some sinus issues and a swollen nose/lymph nods. We never got on a wait, but it was just steady in and out. Cut Lindsey at 1:15 and went 2 on at 1:40. Got a small push at the end and that was that. No long ticket times or major errors.
3 Staff members that stood out (why/how):
-Will is still dropping things. Clumsy? Just needs to take some more time and slow down when lifting and manuvering trays
-Mandy was in a great positive mood and did a great job on the floor.
Any VIP's in?
Vivian and her sister, Tarra and Kelvin, Old John.
Comps& Void Detail:
voided an iced coffee, but that was it.
R&M needs:
Hood Vent repair guy was out twice today. Once to replace the bearings that were being shaken loose, and then again because the bearings weren't turning right and started tearing into the shaft. We should be all set now.
Thursday at 8am ABC will be sending a contractor out to do some small repairs on the back of the building, behind the kitchen area (the problem area). Whoever is here, please direct them to that back area behind the fence where we just got cleaned out.
Thursday PM after close Janiking is coming out to do a deep clean, so any shelving we want cleaned will need to be cleared off. I'll be here that night, so I can help with moving things.
86'd items/ need more:
Monday, June 6, 2016
Monday PM Recap 6/6/16
Written By: Leary
LY Dinner Sales: $4429
Projected Sales : $4600 (-$78.46)
TY Dinner Sales: $4521.54
+/- : +$92.54, +2%
Dinner Covers: 181
Avg PPA: $24.98
Weather: Very sunny and warm. Barely a cloud in the sky
Special events?: First week of Summer vacation
Who worked:
Cindy, Grace, Clair, Ruthy, Jason Cl, Chelsea & Miriam H, Kaori FR, Maverick SA
Flow of Business, Cuts and Ticket Times:
Really slow start to the shift. Especially compared to the past few weeks. It was a slow trickle of tables until around 745 when we finally got on a wait. Everyone came out to eat around 8, and we quickly were on a 40-45. Stayed on a wait until 950, and sat 1 more table before close. Went 2 on at 945, and cut first host at 940. I remember the busy being similar last year when school got out. Slow starts, and late pops.
Specials:
Japanese Uni- 24
Snow Crab- 24
Hirame- 10
3 Staff members that stood out (why/how):
-Maverick does a great job. Very quick and efficient.
-Josh seemd to do a good job on Grill
Any VIP's in?
Comps& Void Detail:
-Comped a glass of prosecco because the opened bottle was 4 days old and tasted off. Also the topper was slightly broken which probably may have caused it to be off. Kudos to Grace for noticing the date, and checking the taste before serving.
-Several SIN Discounts
-FNF for Grace's friend who was celebrating her B-day with us.
-Large training comp. Take wanted to buy the FOH rolls so Steve could get practice.
-Had a Recovery comp for several pieces of nigiri on A3. It was my fault. I was running items to 5 different tables to help servers out during the pop, and dropped the pieces to A7. I had the peices remade and comped them for A3. They were super cool and understanding, and very happy in the end. I should have brought the tickets out with me. Won't happen again.
R&M needs:
-I came into the soft serve running. Do we still turn it off during the break? It seems like we should to minimize wear-and-tear. I know it also was left on overnight recently. Something to include in the server notes, but its something that every manager should check before leaving as well.
-Came in to the hood making a weird clanking noise. Productions Services was out a couple of days ago and said it was caused by an adapter vibrating against the metal. They had fastened it, and the noise went away, but I guess the fastener loosened. I called Andy and he said he would get someone out here tomorrow morning by 9-930 am.
-Ran out of Sanitizer for the dishwasher around 730. Got a hot shot around 9. If this ever happens you can fill the sanitizer bucket with bleach. Also, it would probably be a good habit if the closing Kitchen Manager check the dishwasher chemicals every night and order if necessary.
86'd items/ need more:
-Diet Coke, I'm guessing this comes with Sysco tomorrow
-Toilet paper, I believe Take' said Sysco will deliver this tomorrow as well
-Rubber bands, Elizabeth grabbed them Sunday and will have them here tomorrow morning
LY Dinner Sales: $4429
Projected Sales : $4600 (-$78.46)
TY Dinner Sales: $4521.54
+/- : +$92.54, +2%
Dinner Covers: 181
Avg PPA: $24.98
Weather: Very sunny and warm. Barely a cloud in the sky
Special events?: First week of Summer vacation
Who worked:
Cindy, Grace, Clair, Ruthy, Jason Cl, Chelsea & Miriam H, Kaori FR, Maverick SA
Flow of Business, Cuts and Ticket Times:
Really slow start to the shift. Especially compared to the past few weeks. It was a slow trickle of tables until around 745 when we finally got on a wait. Everyone came out to eat around 8, and we quickly were on a 40-45. Stayed on a wait until 950, and sat 1 more table before close. Went 2 on at 945, and cut first host at 940. I remember the busy being similar last year when school got out. Slow starts, and late pops.
Specials:
Japanese Uni- 24
Snow Crab- 24
Hirame- 10
3 Staff members that stood out (why/how):
-Maverick does a great job. Very quick and efficient.
-Josh seemd to do a good job on Grill
Any VIP's in?
Comps& Void Detail:
-Comped a glass of prosecco because the opened bottle was 4 days old and tasted off. Also the topper was slightly broken which probably may have caused it to be off. Kudos to Grace for noticing the date, and checking the taste before serving.
-Several SIN Discounts
-FNF for Grace's friend who was celebrating her B-day with us.
-Large training comp. Take wanted to buy the FOH rolls so Steve could get practice.
-Had a Recovery comp for several pieces of nigiri on A3. It was my fault. I was running items to 5 different tables to help servers out during the pop, and dropped the pieces to A7. I had the peices remade and comped them for A3. They were super cool and understanding, and very happy in the end. I should have brought the tickets out with me. Won't happen again.
R&M needs:
-I came into the soft serve running. Do we still turn it off during the break? It seems like we should to minimize wear-and-tear. I know it also was left on overnight recently. Something to include in the server notes, but its something that every manager should check before leaving as well.
-Came in to the hood making a weird clanking noise. Productions Services was out a couple of days ago and said it was caused by an adapter vibrating against the metal. They had fastened it, and the noise went away, but I guess the fastener loosened. I called Andy and he said he would get someone out here tomorrow morning by 9-930 am.
-Ran out of Sanitizer for the dishwasher around 730. Got a hot shot around 9. If this ever happens you can fill the sanitizer bucket with bleach. Also, it would probably be a good habit if the closing Kitchen Manager check the dishwasher chemicals every night and order if necessary.
86'd items/ need more:
-Diet Coke, I'm guessing this comes with Sysco tomorrow
-Toilet paper, I believe Take' said Sysco will deliver this tomorrow as well
-Rubber bands, Elizabeth grabbed them Sunday and will have them here tomorrow morning
Monday AM 6/6/16
Written By: Samara
LY Lunch Sales: $1684
Projected Sales : N/A
TY Lunch Sales: $1469
+/- : -13% under LY
Lunch Covers: 86
Avg PPA: $17.09
Previous Days Labor: 19%
Previous Days Comps: 6%
Controllable Comps: 0.97%
Weather: High 80's and sunny
Special events?:
Who worked: Cindy, Mandy, Krystin, Johnny (CL), Hiroe (FR), Taylor (SA), Junko (H)
Flow of Business, Cuts and Ticket Times: Slow lunch. Nothing particularly noteworthy. Lots of phone calls for reservations. Took down some CC info. Cut Cindy at 1, Mandy at 1:30, and Krystin at 1:40.
Specials:
3 Staff members that stood out (why/how): No standouts today. It's nice to have Krystin back.
Any VIP's in? Kayo and kids, Miles from Fastball, Our rep from Brown who brought Kirin chopsticks to give to the staff.
Comps& Void Detail:
-Couple of SIN
-Owner Comp for Kayo
R&M needs: Roto Rooter came and fixed the gas line for the rice cooker. I updated the R&M blog.
86'd items/ need more:
LY Lunch Sales: $1684
Projected Sales : N/A
TY Lunch Sales: $1469
+/- : -13% under LY
Lunch Covers: 86
Avg PPA: $17.09
Previous Days Labor: 19%
Previous Days Comps: 6%
Controllable Comps: 0.97%
Weather: High 80's and sunny
Special events?:
Who worked: Cindy, Mandy, Krystin, Johnny (CL), Hiroe (FR), Taylor (SA), Junko (H)
Flow of Business, Cuts and Ticket Times: Slow lunch. Nothing particularly noteworthy. Lots of phone calls for reservations. Took down some CC info. Cut Cindy at 1, Mandy at 1:30, and Krystin at 1:40.
Specials:
3 Staff members that stood out (why/how): No standouts today. It's nice to have Krystin back.
Any VIP's in? Kayo and kids, Miles from Fastball, Our rep from Brown who brought Kirin chopsticks to give to the staff.
Comps& Void Detail:
-Couple of SIN
-Owner Comp for Kayo
R&M needs: Roto Rooter came and fixed the gas line for the rice cooker. I updated the R&M blog.
86'd items/ need more:
Sunday, June 5, 2016
Sunday PM 6/5/16
Written By: Samara
LY Dinner Sales: $4094
Projected Sales : $5346
TY Dinner Sales: $4888
+/- : +19% over LY & -$458 under PS
Dinner Covers: 183
Avg PPA: $26.71
Weather: 77 degrees and sunny, cooled down a bit at night
Special events?: X Games
Who worked: Ruthy, Krystin, Sayo, Dusten, Clair (CL), Grant & Chelsea (H), John (SA),
Flow of Business, Cuts and Ticket Times: Small rush in the beginning which evened out for a steady flow the whole night. No long tickets or a single customer issue. Small wait of 20-30 minutes for parties of 3+. Cut Chelsea, Ruthy, and Krystin at 9. Cut Sayo at 9:30 and Dusten at 1:45.
Specials: Japanese Uni, Snow Crab, Hirame, Tsubugai
3 Staff members that stood out (why/how): Solid team effort tonight. The machine is well oiled!
I spoke with Chloe about having her eventually be a CT server but I'm also thinking we might need to hire a P/T CT for the summer, someone who could eventually be promoted to server.
Mr. Tran was training on Zero ban and Toshi had Tran switch with Danger, who banged out the tickets. Reminder: sushimen are not supposed to be switching stations. I tipped out Danger as San Ban even though he did Zero ban's work. Unfair in my opinion. I bought him a piece of Ikura as a small thank you.
Any VIP's in? Drew and friends, my friend Josh, Ben
Comps& Void Detail:
-Employee Day off for Drew
-5 Promo Kome Bucks
-Couple of misrings for 86'd items
-Bough Josh a couple of nigiri pieces
-Training meal for Dusten (working with Elizabeth on beverage ordering)
R&M needs:
86'd items/ need more:
LY Dinner Sales: $4094
Projected Sales : $5346
TY Dinner Sales: $4888
+/- : +19% over LY & -$458 under PS
Dinner Covers: 183
Avg PPA: $26.71
Weather: 77 degrees and sunny, cooled down a bit at night
Special events?: X Games
Who worked: Ruthy, Krystin, Sayo, Dusten, Clair (CL), Grant & Chelsea (H), John (SA),
Flow of Business, Cuts and Ticket Times: Small rush in the beginning which evened out for a steady flow the whole night. No long tickets or a single customer issue. Small wait of 20-30 minutes for parties of 3+. Cut Chelsea, Ruthy, and Krystin at 9. Cut Sayo at 9:30 and Dusten at 1:45.
Specials: Japanese Uni, Snow Crab, Hirame, Tsubugai
3 Staff members that stood out (why/how): Solid team effort tonight. The machine is well oiled!
I spoke with Chloe about having her eventually be a CT server but I'm also thinking we might need to hire a P/T CT for the summer, someone who could eventually be promoted to server.
Mr. Tran was training on Zero ban and Toshi had Tran switch with Danger, who banged out the tickets. Reminder: sushimen are not supposed to be switching stations. I tipped out Danger as San Ban even though he did Zero ban's work. Unfair in my opinion. I bought him a piece of Ikura as a small thank you.
Any VIP's in? Drew and friends, my friend Josh, Ben
Comps& Void Detail:
-Employee Day off for Drew
-5 Promo Kome Bucks
-Couple of misrings for 86'd items
-Bough Josh a couple of nigiri pieces
-Training meal for Dusten (working with Elizabeth on beverage ordering)
R&M needs:
86'd items/ need more:
Sunday AM 6.5.16
Written By: Chelsea and Elizabeth
LY Lunch Sales: $1761
Projected Sales : $2550
TY Lunch Sales: $2225
+/- : -$325 and 26% over LY
Lunch Covers: 131
Avg PPA: $16.98
Previous Days Labor: 11%
Previous Days Comps: 3%
Controllable Comps: 2.95%
Weather: Good and sunny, not too hot or humid.
Special events?: X Games
Who worked: Camacho closer/sushi bar, Mandy and Cindy mid, Ruthy first cut because double. Maverick Host, Grant FR, John SA.
Flow of Business, Cuts and Ticket Times: Slow start, only 20 before noon. Then got to a wait around 1:30, but it didn't last long and it was steady to close. No long ticket times, no issues.
Reminder for kitchen/AM staff to put a little water in the clear soup noodle containers so the noodles don't stick together and clump.
Reminder for folks to close the dumpster lid and gates.
Guest said that the tuna tasted "off". Chelsea and I tasted it and it did have a slight metallic/mineral taste to it. Toshi said as long as it has soy sauce and wasabi it's fine.
Specials: None
3 Staff members that stood out (why/how):
- Josh was quizzing Grant on garnishes and other food related things during the slower time today. Really nice to see him taking that initiative!
- Maverick did well holding up the host stand solo, even though he was a little tired.
- Cindy was good with her big table of 6 + baby
- Hector was 3rd man in kitchen, did great job on communicating on pork for ramen, and overall being an expo for kitchen.
Any VIP's in?
Susan and Jason
Comps& Void Detail: Toro 86 void, guest changed mind on Miso Ramen, makanai, birthday dessert.
R&M needs: Roto Rooter stopped by this morning, said that the gas line that runs to the rice cooker has a leak, he will return tomorrow morning to replace it (needed a part from supply store that doesn't open until tomorrow), but until then we can't use it.
86'd items/ need more:
Still out of white sugar (sysco) and now we are out of the brown sugar. Can someone please order more? We've been out of white sugar for over a week. Can someone please order it?
Also, Toilet Paper. Please order more from Sysco, we only have about a dozen rolls left.
LY Lunch Sales: $1761
Projected Sales : $2550
TY Lunch Sales: $2225
+/- : -$325 and 26% over LY
Lunch Covers: 131
Avg PPA: $16.98
Previous Days Labor: 11%
Previous Days Comps: 3%
Controllable Comps: 2.95%
Weather: Good and sunny, not too hot or humid.
Special events?: X Games
Who worked: Camacho closer/sushi bar, Mandy and Cindy mid, Ruthy first cut because double. Maverick Host, Grant FR, John SA.
Flow of Business, Cuts and Ticket Times: Slow start, only 20 before noon. Then got to a wait around 1:30, but it didn't last long and it was steady to close. No long ticket times, no issues.
Reminder for kitchen/AM staff to put a little water in the clear soup noodle containers so the noodles don't stick together and clump.
Reminder for folks to close the dumpster lid and gates.
Guest said that the tuna tasted "off". Chelsea and I tasted it and it did have a slight metallic/mineral taste to it. Toshi said as long as it has soy sauce and wasabi it's fine.
Specials: None
3 Staff members that stood out (why/how):
- Josh was quizzing Grant on garnishes and other food related things during the slower time today. Really nice to see him taking that initiative!
- Maverick did well holding up the host stand solo, even though he was a little tired.
- Cindy was good with her big table of 6 + baby
- Hector was 3rd man in kitchen, did great job on communicating on pork for ramen, and overall being an expo for kitchen.
Any VIP's in?
Susan and Jason
Comps& Void Detail: Toro 86 void, guest changed mind on Miso Ramen, makanai, birthday dessert.
R&M needs: Roto Rooter stopped by this morning, said that the gas line that runs to the rice cooker has a leak, he will return tomorrow morning to replace it (needed a part from supply store that doesn't open until tomorrow), but until then we can't use it.
86'd items/ need more:
Still out of white sugar (sysco) and now we are out of the brown sugar. Can someone please order more? We've been out of white sugar for over a week. Can someone please order it?
Also, Toilet Paper. Please order more from Sysco, we only have about a dozen rolls left.
Saturday PM 6.4.16
Written By: Elizabeth and Chelsea
LY Dinner Sales: $7210
Projected Sales : $7425
TY Dinner Sales: $8490
+/- : 18% over LY, and $1065 over PS
Dinner Covers: 256
Avg PPA: $33.16
Weather: Bout of rain early on round 5:30 for 20 mins and then came back around 8:15 but cleared up again after that.
Special events?: X Games
Who worked: Dusten CL. Ruthy, Krystin, Camacho, Miho. Chelsea and John Hosted, Kaori SA & Hiroe FR
John was 30 minutes late for his shift. He thought he was scheduled at 6pm when in fact he was scheduled at 5:30. I did not write him up, since he is always prompt and it was an honest mistake.
Flow of Business, Cuts and Ticket Times: Went on a wait around 5:40, steady night overall, no issues. Three 6 tops were put on the list but two did not show up. Went off wait at 10 pm. And then cuts were made at 10:15, when we went 2 on. About two more tables came in after that and then we slowed to a close. One of the members of the party room did not leave the signed receipt, so we allowed Camacho to add autograt of 18% on one seat.
At 11 pm, the final party in the party room left the restaurant and stole the open/close sign on their way out. Person that took it was in a white button up shirt, North Face hat. The party room was reserved under the name Anthul, phone number on the res was 214-250-0024. We called the number on the reservation after we noticed the sign missing and reviewed the video footage. Girl who answered the phone said she would "ask him about it" but we reiterated that it was all caught on camera and that we would press charges if the sign was not returned. Original girl that made reservation brought sign back at 11:20 pm.
Specials:
Snow Crab with Ikura
Japanese Uni
Hirame with Ankimo Nigiri
3 Staff members that stood out (why/how):
- Kaori can be a little scatterbrained as an SA, lots of glass racks in server station that needed to be unloaded, glass racks sat for 10 minutes or so towards end of night when it slowed down, bussed party room but then didn't check to see if it was being reset for the next party and it wasn't, so the party room was sat 15 mins late.
- Krysten and Ruthy were great on their first day back from long absence, Ruthy got a little tired toward the end of the night but was fine and finished strong.
Any VIP's in? Vivian & Eric, Ben and Maryellen and their kids Andrew and Madeline.
Comps& Void Detail: None, just team makanai and birthday desserts. Promo Kome bucks from one of Dusten's tables at the sushi bar.
R&M needs:
Matt smelled gas coming from the rice cooker. After service he smelled it even stronger. We found the root of the problem coming from the connection between the shut off and the cooker itself. Elizabeth called Roto Rooter to come out and repair it. Matt shut the gas off to the rice cooker for safety reasons (if you put your hand over the connection you can feel the gas coming out). Roto Rooter will be out tomorrow morning between 8am and noon to fix it. In the meantime, DO NOT turn the gas on to the rice cooker.
86'd items/ need more:
I ordered more bev menu holders, they should in in later this week.
LY Dinner Sales: $7210
Projected Sales : $7425
TY Dinner Sales: $8490
+/- : 18% over LY, and $1065 over PS
Dinner Covers: 256
Avg PPA: $33.16
Weather: Bout of rain early on round 5:30 for 20 mins and then came back around 8:15 but cleared up again after that.
Special events?: X Games
Who worked: Dusten CL. Ruthy, Krystin, Camacho, Miho. Chelsea and John Hosted, Kaori SA & Hiroe FR
John was 30 minutes late for his shift. He thought he was scheduled at 6pm when in fact he was scheduled at 5:30. I did not write him up, since he is always prompt and it was an honest mistake.
Flow of Business, Cuts and Ticket Times: Went on a wait around 5:40, steady night overall, no issues. Three 6 tops were put on the list but two did not show up. Went off wait at 10 pm. And then cuts were made at 10:15, when we went 2 on. About two more tables came in after that and then we slowed to a close. One of the members of the party room did not leave the signed receipt, so we allowed Camacho to add autograt of 18% on one seat.
At 11 pm, the final party in the party room left the restaurant and stole the open/close sign on their way out. Person that took it was in a white button up shirt, North Face hat. The party room was reserved under the name Anthul, phone number on the res was 214-250-0024. We called the number on the reservation after we noticed the sign missing and reviewed the video footage. Girl who answered the phone said she would "ask him about it" but we reiterated that it was all caught on camera and that we would press charges if the sign was not returned. Original girl that made reservation brought sign back at 11:20 pm.
Specials:
Snow Crab with Ikura
Japanese Uni
Hirame with Ankimo Nigiri
3 Staff members that stood out (why/how):
- Kaori can be a little scatterbrained as an SA, lots of glass racks in server station that needed to be unloaded, glass racks sat for 10 minutes or so towards end of night when it slowed down, bussed party room but then didn't check to see if it was being reset for the next party and it wasn't, so the party room was sat 15 mins late.
- Krysten and Ruthy were great on their first day back from long absence, Ruthy got a little tired toward the end of the night but was fine and finished strong.
Any VIP's in? Vivian & Eric, Ben and Maryellen and their kids Andrew and Madeline.
Comps& Void Detail: None, just team makanai and birthday desserts. Promo Kome bucks from one of Dusten's tables at the sushi bar.
R&M needs:
Matt smelled gas coming from the rice cooker. After service he smelled it even stronger. We found the root of the problem coming from the connection between the shut off and the cooker itself. Elizabeth called Roto Rooter to come out and repair it. Matt shut the gas off to the rice cooker for safety reasons (if you put your hand over the connection you can feel the gas coming out). Roto Rooter will be out tomorrow morning between 8am and noon to fix it. In the meantime, DO NOT turn the gas on to the rice cooker.
86'd items/ need more:
I ordered more bev menu holders, they should in in later this week.
Saturday, June 4, 2016
Saturday AM 6/4/16
Written By: Samara
LY Lunch Sales: 2557
Projected Sales : 3150
TY Lunch Sales: 2849
+/- : 11% over LY & -$301 under PS
Lunch Covers: 162
Avg PPA: $17.59
Previous Days Labor: 15%
Previous Days Comps: 3%
Controllable Comps: 14.75% (FNF, DNL, Kitchen error)
Weather: 80's and sunny
Special events?: X Games. National Cheese Day. QueerBomb.
What else? I moved to Austin 5 years ago today.
Who worked: Sayo, Lindsey, Sophia, Johnny (CL), John (SA), Hiroe (FR), Maverick (H)
Flow of Business, Cuts and Ticket Times: Steady lunch. Nothing crazy. The kitchen got slammed between noon and two but they handled the rush fairly well. Had a few complaints about hot food not being hot, so that's something to keep an eye on.
Elderly Japanese couple that comes on a regular basis complained that not only was their service terrible from Sophia (blasphemy!) but that their Una Don was cold and their salad greens were gross. I did spot a couple of hidden leaves that were unacceptable for consumption and I comped 50% of the Una Don. I tried to smooth things over but they just weren't having it.
Slowed down significantly by 2pm. I cut Sayo at this time and kept three on because Saturday typically get busier in the last hour. It never did.
3 Staff members that stood out (why/how): Connor is questioning his schedule for next week, where he's working a double. Don't think this matches up with child labor laws.
Maverick loves working host lunch shifts and there is a visible difference in his attitude. Still needs to work on being friendlier and more approachable.
Kumi needs a talking to her about her uniform. If it's not one thing, it's another. She's finally wearing a work shirt on a consistent basis, but today she didn't have a head covering. Also, her hair isn't ever neatly pulled back where she's cooking.
Any VIP's in? A regular came in for lunch specifically because I had posted a photo of Sophia holding a piece of Uni on Instagram. How awesome is social media?!
Comps& Void Detail:
-Kitchen Error Una Don. Cold in the middle.
-Employee Kome Bucks for Sayo
R&M needs: Lunch crew saw a cockroach of the smaller variety run around the soft serve machine. Let's call the exterminator.
86'd items/ need more: Low on tears of dawn, reg uni
LY Lunch Sales: 2557
Projected Sales : 3150
TY Lunch Sales: 2849
+/- : 11% over LY & -$301 under PS
Lunch Covers: 162
Avg PPA: $17.59
Previous Days Labor: 15%
Previous Days Comps: 3%
Controllable Comps: 14.75% (FNF, DNL, Kitchen error)
Weather: 80's and sunny
Special events?: X Games. National Cheese Day. QueerBomb.
What else? I moved to Austin 5 years ago today.
Who worked: Sayo, Lindsey, Sophia, Johnny (CL), John (SA), Hiroe (FR), Maverick (H)
Flow of Business, Cuts and Ticket Times: Steady lunch. Nothing crazy. The kitchen got slammed between noon and two but they handled the rush fairly well. Had a few complaints about hot food not being hot, so that's something to keep an eye on.
Elderly Japanese couple that comes on a regular basis complained that not only was their service terrible from Sophia (blasphemy!) but that their Una Don was cold and their salad greens were gross. I did spot a couple of hidden leaves that were unacceptable for consumption and I comped 50% of the Una Don. I tried to smooth things over but they just weren't having it.
Slowed down significantly by 2pm. I cut Sayo at this time and kept three on because Saturday typically get busier in the last hour. It never did.
3 Staff members that stood out (why/how): Connor is questioning his schedule for next week, where he's working a double. Don't think this matches up with child labor laws.
Maverick loves working host lunch shifts and there is a visible difference in his attitude. Still needs to work on being friendlier and more approachable.
Kumi needs a talking to her about her uniform. If it's not one thing, it's another. She's finally wearing a work shirt on a consistent basis, but today she didn't have a head covering. Also, her hair isn't ever neatly pulled back where she's cooking.
Any VIP's in? A regular came in for lunch specifically because I had posted a photo of Sophia holding a piece of Uni on Instagram. How awesome is social media?!
Comps& Void Detail:
-Kitchen Error Una Don. Cold in the middle.
-Employee Kome Bucks for Sayo
R&M needs: Lunch crew saw a cockroach of the smaller variety run around the soft serve machine. Let's call the exterminator.
86'd items/ need more: Low on tears of dawn, reg uni
Friday 6/3/16
Written By: Samara
LY Lunch Sales: $2924
Projected Sales : $3145
TY Lunch Sales: $2765
+/- : -5% under LY & -$380 under PS
Lunch Covers: 138
Avg PPA: $20.04
LY Dinner Sales: $6809
Projected Sales : $8010
TY Dinner Sales: $4445
+/- : -35% under LY & -$3565 under PS...for obvious reasons
Dinner Covers: 158
Avg PPA: $28.13
Previous Days Labor: 12%
Previous Days Comps: 5%
Controllable Comps: 5.34%
Weather: Scattered thunderstorms at night
Special events?: Last day of school
Who worked: LUNCH- Mandy, Sayo, Grace, Camacho (CL), Will (SA), Taylor (FR), John (H)
DINNER- Camacho, Lindsey, Johnny, Sophia, Dusten (CL), Cindy (CT), Chelsea & Chloe (H), Taylor (FR), John (SA)
Flow of Business, Cuts and Ticket Times: Jason Camacho was 30 minutes late but he messaged both Elizabeth and myself. His girlfriend took his car keys. It did kind of throw us in a loop at the beginning of the shift, with so many people wanting to sit at the sushi bar AND John not being totally comfortable with delegating who got what table. How does this always happens the when sushi bar server isn't on site? Oy. Anyway, lunch wasn't particularly busy or I should say not busier than a normal Friday afternoon is. Lots of 3, 4, and 5 tops. Ticket times were consistently 20-30 minutes from the sushi bar. The last table sat waited 40 minutes for a beef carpaccio, so I comped it. Cut Grace at 1pm, Mandy at 1:30pm, and Sayo at 1:50pm.
Dinner was a whole other animal. Started off slow, gradually filling up by 6pm. People out of town because kids are off from school? Events going on? Friday rush hour?
A6 sent back a yellowfin sashimi saying it "smelled off". I smelled and tasted it. Totally fine. I spoke to the table of women and knew not to argue about it...it's their opinion that our fish is not fresh. When really the argument should be it's not as high quality as other fish on our menu. Anyway, took it off their check. Just for good measure, I sent them 3 pieces of Bluefin in hopes that a better quality tuna might both appease and educate them. They were very happy after that. Hopefully they'll opt to order bluefin next time!
Sometime around 7pm, Kayo appeared. I really didn't think her presence was more than a friendly visit. Right after she leaves, Take informs me that we don't have enough rice for service and we should close around 8:30. After speaking with Kayo, she explains that the rice cooker broke around 5pm. I teamed up with Chelsea to manage taking as many names at the host stand until we were on a 45 minute wait...and then, subsequently have to start turning people away. Gave out a bunch of Promo Cards, especially to anyone who was having a difficult time understanding that it wasn't our choice to close early on one of our busiest nights. Dealt with one guy in particular that might stem a negative yelp review, just FYI. The majority of customers were very understanding.
Take continued to make small batches of rice. We contemplated staying open longer but since we already decided to close early, I thought it was best to stick with this decision. I feared that we could run out rice AFTER customers who waited for a table and then waited after their orders had already been placed would be unhappy if we could not fulfill their orders. I cut Chloe at 8 but kept everyone else on to help close up. Had three lingering tables who didn't seem to care that we closed early. C'est la vie.
Specials: Hirame, Japanese Uni, Snow Crab
3 Staff members that stood out (why/how):
-John needs to work on a lot of aspects of hosting. He did really well for the first couple of weeks but now he needs focus on the following:
1. Pacing- he's too quick to double and triple seat without really thinking about the domino effect is has on service. Example: seating the PR and then immediately seating the same section. A lot of this is because he lacks assertiveness.
2. Listening to helpful prompts- he becomes visibly sullen/ shut down when given any kind of constructive criticism and can't seem to snap back.
3. Being mentally prepared for a rush and handling it accordingly.
4. Being more articulate.
Thinking he needs to work more busy night shifts. It's just difficult to schedule now since I currently don't have that many options for AM hosts.
-Chelsea was a huge help doing damage control. She's amazing at making the best out of a not so ideal situation.
Any VIP's in? Cindy's sister Mindy. Kaila, Ben
Comps& Void Detail:
-FNF Mindy
-FNF Kaila
-Void 2 Toro handrolls. 86'd
-Void 5 orders of Salmon Sashimi. Meant to be Nigiri.
-Some Promo Kome Bucks
-Long ticket time beef carp. Comped Kitchen Error
-DNL Yellowfin Sashimi
R&M needs:
86'd items/ need more: crayons and rubber bands
LY Lunch Sales: $2924
Projected Sales : $3145
TY Lunch Sales: $2765
+/- : -5% under LY & -$380 under PS
Lunch Covers: 138
Avg PPA: $20.04
LY Dinner Sales: $6809
Projected Sales : $8010
TY Dinner Sales: $4445
+/- : -35% under LY & -$3565 under PS...for obvious reasons
Dinner Covers: 158
Avg PPA: $28.13
Previous Days Labor: 12%
Previous Days Comps: 5%
Controllable Comps: 5.34%
Weather: Scattered thunderstorms at night
Special events?: Last day of school
Who worked: LUNCH- Mandy, Sayo, Grace, Camacho (CL), Will (SA), Taylor (FR), John (H)
DINNER- Camacho, Lindsey, Johnny, Sophia, Dusten (CL), Cindy (CT), Chelsea & Chloe (H), Taylor (FR), John (SA)
Flow of Business, Cuts and Ticket Times: Jason Camacho was 30 minutes late but he messaged both Elizabeth and myself. His girlfriend took his car keys. It did kind of throw us in a loop at the beginning of the shift, with so many people wanting to sit at the sushi bar AND John not being totally comfortable with delegating who got what table. How does this always happens the when sushi bar server isn't on site? Oy. Anyway, lunch wasn't particularly busy or I should say not busier than a normal Friday afternoon is. Lots of 3, 4, and 5 tops. Ticket times were consistently 20-30 minutes from the sushi bar. The last table sat waited 40 minutes for a beef carpaccio, so I comped it. Cut Grace at 1pm, Mandy at 1:30pm, and Sayo at 1:50pm.
Dinner was a whole other animal. Started off slow, gradually filling up by 6pm. People out of town because kids are off from school? Events going on? Friday rush hour?
A6 sent back a yellowfin sashimi saying it "smelled off". I smelled and tasted it. Totally fine. I spoke to the table of women and knew not to argue about it...it's their opinion that our fish is not fresh. When really the argument should be it's not as high quality as other fish on our menu. Anyway, took it off their check. Just for good measure, I sent them 3 pieces of Bluefin in hopes that a better quality tuna might both appease and educate them. They were very happy after that. Hopefully they'll opt to order bluefin next time!
Sometime around 7pm, Kayo appeared. I really didn't think her presence was more than a friendly visit. Right after she leaves, Take informs me that we don't have enough rice for service and we should close around 8:30. After speaking with Kayo, she explains that the rice cooker broke around 5pm. I teamed up with Chelsea to manage taking as many names at the host stand until we were on a 45 minute wait...and then, subsequently have to start turning people away. Gave out a bunch of Promo Cards, especially to anyone who was having a difficult time understanding that it wasn't our choice to close early on one of our busiest nights. Dealt with one guy in particular that might stem a negative yelp review, just FYI. The majority of customers were very understanding.
Take continued to make small batches of rice. We contemplated staying open longer but since we already decided to close early, I thought it was best to stick with this decision. I feared that we could run out rice AFTER customers who waited for a table and then waited after their orders had already been placed would be unhappy if we could not fulfill their orders. I cut Chloe at 8 but kept everyone else on to help close up. Had three lingering tables who didn't seem to care that we closed early. C'est la vie.
Specials: Hirame, Japanese Uni, Snow Crab
3 Staff members that stood out (why/how):
-John needs to work on a lot of aspects of hosting. He did really well for the first couple of weeks but now he needs focus on the following:
1. Pacing- he's too quick to double and triple seat without really thinking about the domino effect is has on service. Example: seating the PR and then immediately seating the same section. A lot of this is because he lacks assertiveness.
2. Listening to helpful prompts- he becomes visibly sullen/ shut down when given any kind of constructive criticism and can't seem to snap back.
3. Being mentally prepared for a rush and handling it accordingly.
4. Being more articulate.
Thinking he needs to work more busy night shifts. It's just difficult to schedule now since I currently don't have that many options for AM hosts.
-Chelsea was a huge help doing damage control. She's amazing at making the best out of a not so ideal situation.
Any VIP's in? Cindy's sister Mindy. Kaila, Ben
Comps& Void Detail:
-FNF Mindy
-FNF Kaila
-Void 2 Toro handrolls. 86'd
-Void 5 orders of Salmon Sashimi. Meant to be Nigiri.
-Some Promo Kome Bucks
-Long ticket time beef carp. Comped Kitchen Error
-DNL Yellowfin Sashimi
R&M needs:
86'd items/ need more: crayons and rubber bands
Thursday, June 2, 2016
Thursday 6.2.16
Written By: Elizabeth
LY Lunch Sales: $1741
Projected Sales : $2196
TY Lunch Sales:$2601
+/- :+49% LY and -$409 PS
Lunch Covers: 148
Avg PPA: $17.75
LY Dinner Sales: $4712
Projected Sales : $6440
TY Dinner Sales: $5086
+/- :+8% LY and -$1354 PS. ouch.
Dinner Covers: 201
Avg PPA: $25.30 double ouch
Previous Days Labor:19%
Previous Days Comps: 4%
Controllable Comps:10.55%, $25 was guest changed mind, and $10.5 Kit.Error
Weather: Humid, looking like it's gonna rain but never actually rain. 80s
Special events?: Last day of AISD for kids, High School Graduations
Who worked: Lunch: Lindsey, Grace, Mandy, Johnny CL. John Host, Will SA, Taylor FR
Dinner: Dusten CL, Sayo, Kelly, Mandy,
Flow of Business, Cuts and Ticket Times:
Upon walking in for my shift I was informed that not only were we out of trash bags but we had no linens
Lunch was busy as expected. Went on a wait around 11:45 and came off the wait around 1:45. Never made cuts because were consistantly busy straight up until 2pm. Everyone was hustling, but it felt a little hectic. Lots of waters nearly empty, so I would like to see watering tables get back on the shift notes. Had two 6 top walk ins we were able to put in the PR. John did well at the host stand but could have used assistance. Is this the new norm? Might need two hosts on Thursday lunches?
As I mentioned last weekend about the box of fish that leaks into service station, it happened again today. We get our fish delivery in the styrofoam box and I know they can't get to it right away, and that's fine, but it had ice that drains out of the box and into the service station, that we are left to clean up. I looked for something we could put the styrofoam box in but the bus tub is too small. Can we find another option so we're not left with all this water on the floor?
Dinner started busy with a solid happy hour. We got up to a 30-45 minute wait around 6pm, but it died off around 8pm. Then it came in waves. Short spurts of 20 minute waits here and there. LOTS of 5 tops tonight. Three in a row at one point. Pretty solid night all around though. It died down around 9pm and I cut Mandy because all of her tables got up at once. Then cut Kelly around 9:15 and went 2 on at 9:30. Sayo and Dusten closed it down. I don't think any tables came in after that though.
The vibe in here was real wierd though, all night. Just a strange and different crowd than usual. Dusten had a lady and her daughter at S12 that were a little...picky. The woman was asking Dusten if we had any rolls with "real crab" in it, and not softshell or Krab Stick. He was trying to get her a Cali roll, but the little girl wanted "real crab". Then the adult woman ordered the Botan Ebi,but with the meat still inside and fried. She ate about half of it then told Dusten it tasted like Amonia and she "would not be paying for it". In the end she left Dusten a $0 tip and told him that she worked in a seafood market for 2 years. So. Ya know. An expert :)
Quick tipshare question:
Take was scheduled Ichiban but after the initial rush, he and Kalynn switched and Kalynn closed out the night as Ichiban. Tipshare for Ichiban station still goes to Take even though he was Zeroban? I was told to go off of Hot Schedules regardless. Just making sure I did the right thing.
3 Staff members that stood out (why/how):
-Johnny closed out the wrong check on the wrong table. I feel like this is something he does once a week. Probably put that on his eval. Also mention it to him, but it's too consistent.
-I talked to Mandy about being mindful around S1. She bumped into the chair today but I have seen her on multiple occasions getting a little too close to S1 with a tray of stuff, or just not being mindful that someone is sitting there. Not just her, really, most people. Just have the staff be mindful of putting trays or food in their face. Shift note please.
-John is terrible at making kids chopsticks. Please someone teach him how to make them well.
Dinner staff did a great job tonight. Everyone was on top of their stuff
Any VIP's in?
David & his daughter whose name I'm drawing a blank on. it's such a pretty name too.
Rachel & Carlos
Kayo & Kenta and Friends!
Comps& Void Detail:
FNF for a Hamachi Kama from Take for B5
DNL for that Botan Ebi Lady
Owner Comp
R&M needs:
In case we ever hit a trash bag emergency, Matt told me we have a roll of 50 trash can liners in the trailer. We also have a box I bought today too.
86'd items/ need more:
Hot Sake still. The warehouse was out but Jason will bring a replacement tomorrow.
Also, Hawk in The Heavens 300ml should come tomorrow too
LY Lunch Sales: $1741
Projected Sales : $2196
TY Lunch Sales:$2601
+/- :+49% LY and -$409 PS
Lunch Covers: 148
Avg PPA: $17.75
LY Dinner Sales: $4712
Projected Sales : $6440
TY Dinner Sales: $5086
+/- :+8% LY and -$1354 PS. ouch.
Dinner Covers: 201
Avg PPA: $25.30 double ouch
Previous Days Labor:19%
Previous Days Comps: 4%
Controllable Comps:10.55%, $25 was guest changed mind, and $10.5 Kit.Error
Weather: Humid, looking like it's gonna rain but never actually rain. 80s
Special events?: Last day of AISD for kids, High School Graduations
Who worked: Lunch: Lindsey, Grace, Mandy, Johnny CL. John Host, Will SA, Taylor FR
Dinner: Dusten CL, Sayo, Kelly, Mandy,
Flow of Business, Cuts and Ticket Times:
Upon walking in for my shift I was informed that not only were we out of trash bags but we had no linens
Lunch was busy as expected. Went on a wait around 11:45 and came off the wait around 1:45. Never made cuts because were consistantly busy straight up until 2pm. Everyone was hustling, but it felt a little hectic. Lots of waters nearly empty, so I would like to see watering tables get back on the shift notes. Had two 6 top walk ins we were able to put in the PR. John did well at the host stand but could have used assistance. Is this the new norm? Might need two hosts on Thursday lunches?
As I mentioned last weekend about the box of fish that leaks into service station, it happened again today. We get our fish delivery in the styrofoam box and I know they can't get to it right away, and that's fine, but it had ice that drains out of the box and into the service station, that we are left to clean up. I looked for something we could put the styrofoam box in but the bus tub is too small. Can we find another option so we're not left with all this water on the floor?
Dinner started busy with a solid happy hour. We got up to a 30-45 minute wait around 6pm, but it died off around 8pm. Then it came in waves. Short spurts of 20 minute waits here and there. LOTS of 5 tops tonight. Three in a row at one point. Pretty solid night all around though. It died down around 9pm and I cut Mandy because all of her tables got up at once. Then cut Kelly around 9:15 and went 2 on at 9:30. Sayo and Dusten closed it down. I don't think any tables came in after that though.
The vibe in here was real wierd though, all night. Just a strange and different crowd than usual. Dusten had a lady and her daughter at S12 that were a little...picky. The woman was asking Dusten if we had any rolls with "real crab" in it, and not softshell or Krab Stick. He was trying to get her a Cali roll, but the little girl wanted "real crab". Then the adult woman ordered the Botan Ebi,but with the meat still inside and fried. She ate about half of it then told Dusten it tasted like Amonia and she "would not be paying for it". In the end she left Dusten a $0 tip and told him that she worked in a seafood market for 2 years. So. Ya know. An expert :)
Quick tipshare question:
Take was scheduled Ichiban but after the initial rush, he and Kalynn switched and Kalynn closed out the night as Ichiban. Tipshare for Ichiban station still goes to Take even though he was Zeroban? I was told to go off of Hot Schedules regardless. Just making sure I did the right thing.
3 Staff members that stood out (why/how):
-Johnny closed out the wrong check on the wrong table. I feel like this is something he does once a week. Probably put that on his eval. Also mention it to him, but it's too consistent.
-I talked to Mandy about being mindful around S1. She bumped into the chair today but I have seen her on multiple occasions getting a little too close to S1 with a tray of stuff, or just not being mindful that someone is sitting there. Not just her, really, most people. Just have the staff be mindful of putting trays or food in their face. Shift note please.
-John is terrible at making kids chopsticks. Please someone teach him how to make them well.
Dinner staff did a great job tonight. Everyone was on top of their stuff
Any VIP's in?
David & his daughter whose name I'm drawing a blank on. it's such a pretty name too.
Rachel & Carlos
Kayo & Kenta and Friends!
Comps& Void Detail:
FNF for a Hamachi Kama from Take for B5
DNL for that Botan Ebi Lady
Owner Comp
R&M needs:
In case we ever hit a trash bag emergency, Matt told me we have a roll of 50 trash can liners in the trailer. We also have a box I bought today too.
86'd items/ need more:
Hot Sake still. The warehouse was out but Jason will bring a replacement tomorrow.
Also, Hawk in The Heavens 300ml should come tomorrow too
Wednesday, June 1, 2016
Wednesday 6/1/16
Written By: Dusten
LY Lunch Sales: 1951
Projected Sales : 2040
TY Lunch Sales: 1918
+/- : 2% under LY and -$122 under PS
Lunch Covers: 104
Avg PPA: 18.44
LY Dinner Sales:
Projected Sales :
TY Dinner Sales: 5847
+/- : lights went out of Cintas guys at about 11:15pm. Matt must've flipped the breaker for the computer trying to find the loose one and consequently all the numbers have been erased. All of the invoices I put in (and filed) for the last 2 days at least. Sorry guys, I put in all the checkouts for the day and did the tipshare but I'm out of here. I'll be back tomorrow to be yelled at
Dinner Covers: 211
Avg PPA: 27.71
Previous Days Labor: 21%
Previous Days Comps: 4.38
Controllable Comps: 0%
Weather: Muggy and hot.
Special events?: 4 years ago today I started at Kome.
Who worked: Lunch: Kelly, Lindsey, Naoto, Johnny, Taylor FR, Will SA and Chloe H
Dinner: Naoto, Mandy, Sayo, Camacho, Sophia, Taylor FR, Kaori SA, Grant and Chloe H
Flow of Business, Cuts and Ticket Times: Lunch was kinda slow but steady. Didn't quite fill up. Only people waiting were incomplete parties. Ticket times were fine. Take called for 30 minute sushi tickets, but it didn't seem to affect anyone- with one exception:
Naoto came to inform me that his table complained of waiting "40 minutes," couldn't wait for their food any longer and left just as their food was coming up. Naoto says there was no way they waited that long and they were already out of the building when he was able to tell me. I looked at the ipad, they had been sat for 28 minutes. I looked at their sushi bar ticket- it was just under 19 minutes, and their ten zaru was already completed. Lindsey told me she recognized them, that they are notoriously ill-tempered and have brought another server to tears making similar claims of inordinate wait times. I'm not sure who they are, or who they think they are, but if anyone is curious, they are on the surveillance footage walking in the door at 12:52:10 pm and then leaving at 13:26 pm, which is still 6 minutes short of the time they claimed to have waited for their food. Lindsey says she only knows them to come in for lunch, they come in less frequently but are never any more pleasant to deal with. I'm of the opinion that when they do come in and pull the same BS, we politely invite them to not return. Verbally abusing employees, routinely making false allegations and ultimately driving up our food costs because they are impatient entitled brats are all characteristics of customers we can afford to lose.
Other than that, lunch was pretty uneventful. I cut Naoto at 1pm, and Kelly at 1:20pm.
Dinner was busy by comparison. We were on a wait at 6:15 and stayed full until about 9pm. The host stand struggled a bit, with two of our newest employees at the helm but things went fairly smooth. I cut Naoto and Chloe at 9pm, Mandy at 9:15pm and Sayo at 9:30pm. No issues with ticket times. It is really been great to report that lately.
Specials:
3 Staff members that stood out (why/how): Grant needs some work on his drink making and quote times. Someone got an okinawa breeze in a pint glass with ice and that same table waited at least twice their quote time. It happened to be a six top that walked in at the onset of our rush. I wasn't at the host stand when it happened, but how anyone could tell them it would only be about 25-30 minutes to put together 2 tables is beyond me. They were perfectly understanding and we sent them some edamame. Chalked it up to inexperience. I did talk to him a bit in the moment. He is always receptive to coaching. Hopefully he doesn't repeat mistakes.
Any VIP's in? Fastball dude and his kid. Some lunch regs. Kenny came in for dinner. Some old coworkers of Elizabeth, Julian from Daruma. Several other familiar faces throughout the day and night.
Comps& Void Detail: Early during lunch we had a ramen sent back to due low broth temp and undercooked noodles. The guy opted for a kara-age teishoku instead and I voided the ramen. Gave the gentleman $15 kome bucks for his constructive criticism. Kitchen Error.
-Voided an iced-tea, sushi lunch with gogo roll and a ten-zaru for the temperamental falsifiers. Guest changed mind.
-bday camembert
-$15 kome bucks
-void 1 clear soup.
1x hama toro nigiri- 86'd
R&M needs: Thermometer for monitoring ramen noodle temps- we've had an issue with the water not getting hot enough.
2x long kitchen bulbs.
86'd items/ need more: Had Sophia put the remaining unopened red wines that aren't on the new drink menu in the office. There isn't enough room to keep all the varieties we have in that small space.
LY Lunch Sales: 1951
Projected Sales : 2040
TY Lunch Sales: 1918
+/- : 2% under LY and -$122 under PS
Lunch Covers: 104
Avg PPA: 18.44
LY Dinner Sales:
Projected Sales :
TY Dinner Sales: 5847
+/- : lights went out of Cintas guys at about 11:15pm. Matt must've flipped the breaker for the computer trying to find the loose one and consequently all the numbers have been erased. All of the invoices I put in (and filed) for the last 2 days at least. Sorry guys, I put in all the checkouts for the day and did the tipshare but I'm out of here. I'll be back tomorrow to be yelled at
Dinner Covers: 211
Avg PPA: 27.71
Previous Days Labor: 21%
Previous Days Comps: 4.38
Controllable Comps: 0%
Weather: Muggy and hot.
Special events?: 4 years ago today I started at Kome.
Who worked: Lunch: Kelly, Lindsey, Naoto, Johnny, Taylor FR, Will SA and Chloe H
Dinner: Naoto, Mandy, Sayo, Camacho, Sophia, Taylor FR, Kaori SA, Grant and Chloe H
Flow of Business, Cuts and Ticket Times: Lunch was kinda slow but steady. Didn't quite fill up. Only people waiting were incomplete parties. Ticket times were fine. Take called for 30 minute sushi tickets, but it didn't seem to affect anyone- with one exception:
Naoto came to inform me that his table complained of waiting "40 minutes," couldn't wait for their food any longer and left just as their food was coming up. Naoto says there was no way they waited that long and they were already out of the building when he was able to tell me. I looked at the ipad, they had been sat for 28 minutes. I looked at their sushi bar ticket- it was just under 19 minutes, and their ten zaru was already completed. Lindsey told me she recognized them, that they are notoriously ill-tempered and have brought another server to tears making similar claims of inordinate wait times. I'm not sure who they are, or who they think they are, but if anyone is curious, they are on the surveillance footage walking in the door at 12:52:10 pm and then leaving at 13:26 pm, which is still 6 minutes short of the time they claimed to have waited for their food. Lindsey says she only knows them to come in for lunch, they come in less frequently but are never any more pleasant to deal with. I'm of the opinion that when they do come in and pull the same BS, we politely invite them to not return. Verbally abusing employees, routinely making false allegations and ultimately driving up our food costs because they are impatient entitled brats are all characteristics of customers we can afford to lose.
Other than that, lunch was pretty uneventful. I cut Naoto at 1pm, and Kelly at 1:20pm.
Dinner was busy by comparison. We were on a wait at 6:15 and stayed full until about 9pm. The host stand struggled a bit, with two of our newest employees at the helm but things went fairly smooth. I cut Naoto and Chloe at 9pm, Mandy at 9:15pm and Sayo at 9:30pm. No issues with ticket times. It is really been great to report that lately.
Specials:
3 Staff members that stood out (why/how): Grant needs some work on his drink making and quote times. Someone got an okinawa breeze in a pint glass with ice and that same table waited at least twice their quote time. It happened to be a six top that walked in at the onset of our rush. I wasn't at the host stand when it happened, but how anyone could tell them it would only be about 25-30 minutes to put together 2 tables is beyond me. They were perfectly understanding and we sent them some edamame. Chalked it up to inexperience. I did talk to him a bit in the moment. He is always receptive to coaching. Hopefully he doesn't repeat mistakes.
Any VIP's in? Fastball dude and his kid. Some lunch regs. Kenny came in for dinner. Some old coworkers of Elizabeth, Julian from Daruma. Several other familiar faces throughout the day and night.
Comps& Void Detail: Early during lunch we had a ramen sent back to due low broth temp and undercooked noodles. The guy opted for a kara-age teishoku instead and I voided the ramen. Gave the gentleman $15 kome bucks for his constructive criticism. Kitchen Error.
-Voided an iced-tea, sushi lunch with gogo roll and a ten-zaru for the temperamental falsifiers. Guest changed mind.
-bday camembert
-$15 kome bucks
-void 1 clear soup.
1x hama toro nigiri- 86'd
R&M needs: Thermometer for monitoring ramen noodle temps- we've had an issue with the water not getting hot enough.
2x long kitchen bulbs.
86'd items/ need more: Had Sophia put the remaining unopened red wines that aren't on the new drink menu in the office. There isn't enough room to keep all the varieties we have in that small space.
Tuesday, May 31, 2016
Tuesday 5/31/16
Written By: Samara
LY Lunch Sales: $1506
Projected Sales : $1760
TY Lunch Sales: $2033
+/- : +35% over LY & +273 over PS
Lunch Covers: 100
Avg PPA: $20.33
LY Dinner Sales: $4289
Projected Sales : N/A
TY Dinner Sales: $5069
+/- : 18% over LY
Dinner Covers: 197
Avg PPA: $25.73
Previous Days Labor: 15%
Previous Days Comps: 5.54%
Controllable Comps: 1.07%
Weather: On and off rainstorms
Special events?:
Any VIP's in?: Old John, Lauren (messy haired girl), Nathan, Lindsey Creel, Rachel & Carlos, Leslie, Daniel
Who worked: LUNCH- Kelly, Lindsey, Grace, Johnny (CL), Will (SA), Taylor (FR), John (H)
DINNER- Kelly, Grace, Lindsey, Cindy, Clair (CL), Hiroe (FR), John (SA), Chloe & Chelsea (H)
(I trained Chelsea on closing duties as well)
Flow of Business, Cuts and Ticket Times: Lunch was somewhere between slow and steady. Nothing noteworthy, just a smooth shift all around. I cut Kelly at 1, Grace at 1:30, and Lindsey at 1:45.
Dinner was steady. Both reservations flaked, so I can't wait to put the service charge into effect. Ended up seating a 5 top in the PR. Great hustle all night. Consistent wait up until 9:30. I cut Kelly and Lindsey at 9, and Grace at 9:30. No long ticket times or customer issue
Specials: Japanese Uni 12, Snow Crab 3
3 Staff members that stood out (why/how): Solid teamwork from everyone today, especially the servers who were doubles. I let them split the extra Soave bottle.
Comps& Void Detail:
-5 Promo Kome Bucks
-Training meals for Leary, Elizabeth, and Chelsea
-Employee Kome bucks from Josh
-Employee Day Off for Daniel
-Couple of voids for misrings and 86'd items
-Employee Kome Bucks from Josh
R&M needs:
86'd items/ need more:
LY Lunch Sales: $1506
Projected Sales : $1760
TY Lunch Sales: $2033
+/- : +35% over LY & +273 over PS
Lunch Covers: 100
Avg PPA: $20.33
LY Dinner Sales: $4289
Projected Sales : N/A
TY Dinner Sales: $5069
+/- : 18% over LY
Dinner Covers: 197
Avg PPA: $25.73
Previous Days Labor: 15%
Previous Days Comps: 5.54%
Controllable Comps: 1.07%
Weather: On and off rainstorms
Special events?:
Any VIP's in?: Old John, Lauren (messy haired girl), Nathan, Lindsey Creel, Rachel & Carlos, Leslie, Daniel
Who worked: LUNCH- Kelly, Lindsey, Grace, Johnny (CL), Will (SA), Taylor (FR), John (H)
DINNER- Kelly, Grace, Lindsey, Cindy, Clair (CL), Hiroe (FR), John (SA), Chloe & Chelsea (H)
(I trained Chelsea on closing duties as well)
Flow of Business, Cuts and Ticket Times: Lunch was somewhere between slow and steady. Nothing noteworthy, just a smooth shift all around. I cut Kelly at 1, Grace at 1:30, and Lindsey at 1:45.
Dinner was steady. Both reservations flaked, so I can't wait to put the service charge into effect. Ended up seating a 5 top in the PR. Great hustle all night. Consistent wait up until 9:30. I cut Kelly and Lindsey at 9, and Grace at 9:30. No long ticket times or customer issue
Specials: Japanese Uni 12, Snow Crab 3
3 Staff members that stood out (why/how): Solid teamwork from everyone today, especially the servers who were doubles. I let them split the extra Soave bottle.
Comps& Void Detail:
-5 Promo Kome Bucks
-Training meals for Leary, Elizabeth, and Chelsea
-Employee Kome bucks from Josh
-Employee Day Off for Daniel
-Couple of voids for misrings and 86'd items
-Employee Kome Bucks from Josh
R&M needs:
86'd items/ need more:
Monday, May 30, 2016
Memorial Day- Monday 5/30/16
Written By: Samara
LY Lunch Sales: $1891
Projected Sales : $3160
TY Lunch Sales: 2200
+/- : +13% over LY & -$960 under PS
Lunch Covers: 134
Avg PPA: $16.54
LY Dinner Sales: $2968
Projected Sales : $6103
TY Dinner Sales: $5789
+/- : +96% over LY & -$314 under PS
Dinner Covers: 217
Avg PPA: $26.68
Previous Days Labor: 12%
Previous Days Comps: 3.25%
Controllable Comps: 1.71%
Weather: 80's and sunny during the day, 70's and cool at night
Special events?: Memorial Day
Who worked: LUNCH- Kelly, Clair, Cindy, Johnny (CL), Hiroe (FR), Will (SA), Junko (H)
DINNER- Kelly, Clair, Leary, Grace, Camacho (CL), Maverick & Miriam (H), Hiroe (FR), Taylor (SA)
Flow of Business, Cuts and Ticket Times: Lunch was steady. No customer issue. A couple of long ticket times from the sushi bar but no complaints. Small wait from 1pm-2pm. Maybe 3 or 4 parties waiting at a time. Lots of families of all generations. Cut Kelly at 2 and Clair at 2:30pm. Several tables walked in after that but Johnny and Cindy really held it down.
Dinner had a very strange flow. A rush of 6 or so tables right at open for happy hour. Then slow but steady. Whenever it seemed like we were going to fill up, it didn't. Very small wait of 15-20 minutes around 7:30pm. Then it seemed to die off again, so I took a risk and cut Kelly at 8:15. Of course, by 8:30, we were full and on a wait again. It was manageable with four. Cut Clair at 9 since her section was full. Sat the last table at 9:30.
I think we should discuss in the manager meeting what exactly Sushi Bar and Kitchen can and cannot order for makanai. It seems really unfair that it's ok to have modification when ordering kitchen food but is not equal when ordering from the sushi bar. I'm a big fan of fairness, so I'd like to open a dialogue about this.
Specials: Suzuki Carpaccio 2, Japanese Uni 5, Snow Crab 22
3 Staff members that stood out (why/how): Kumi was over an hour late today. I gave her a late doc write up.
Cindy, as mentioned above.
Taylor was very slow on the floor tonight. Typical Taylor. But then I caught him on his phone near the dishwasher and confiscated it. I guess he's having housing issues but was pretty snippy with me when I tried to talk to him. I explained that if it's an emergency, it's OK that he come to the MOD and ask to use his phone. I gave him a warning.
Grace was visibly frazzled when she was double sat--really, two tables sat 5 minutes apart from each other. She came back to the server station to make the first table's drinks and when she realized she had been sat again, decided the delegate setting up the table to Kelly. In my opinion, I think she could have quickly greeted the second table but I am glad she was able to express what she needed at the time...instead of freaking out. I'm chalking this up to her working two jobs now.
Any VIP's in? James & Ingrid, David & Ransom, Chelsea for her birthday, Craig from Bistro Vinosh
Comps& Void Detail:
-Employee Day off from Chelsea
-Employee Kome Bucks from Chelsea
-3 birthday desserts
-5 SIN
-2 Promo Kome Bucks
-A few misrings
R&M needs: I've heard a couple reports from the kitchen that our mouse problem is growing. There is a giant, gaping hole right next to the one that was recently caulked. Kumi told me the other day she found mouse droppings on our towels.
86'd items/ need more: A bunch of alcohol but I guess we're getting all of the new stuff in for the beverage menu launch on June 1st??
LY Lunch Sales: $1891
Projected Sales : $3160
TY Lunch Sales: 2200
+/- : +13% over LY & -$960 under PS
Lunch Covers: 134
Avg PPA: $16.54
LY Dinner Sales: $2968
Projected Sales : $6103
TY Dinner Sales: $5789
+/- : +96% over LY & -$314 under PS
Dinner Covers: 217
Avg PPA: $26.68
Previous Days Labor: 12%
Previous Days Comps: 3.25%
Controllable Comps: 1.71%
Weather: 80's and sunny during the day, 70's and cool at night
Special events?: Memorial Day
Who worked: LUNCH- Kelly, Clair, Cindy, Johnny (CL), Hiroe (FR), Will (SA), Junko (H)
DINNER- Kelly, Clair, Leary, Grace, Camacho (CL), Maverick & Miriam (H), Hiroe (FR), Taylor (SA)
Flow of Business, Cuts and Ticket Times: Lunch was steady. No customer issue. A couple of long ticket times from the sushi bar but no complaints. Small wait from 1pm-2pm. Maybe 3 or 4 parties waiting at a time. Lots of families of all generations. Cut Kelly at 2 and Clair at 2:30pm. Several tables walked in after that but Johnny and Cindy really held it down.
Dinner had a very strange flow. A rush of 6 or so tables right at open for happy hour. Then slow but steady. Whenever it seemed like we were going to fill up, it didn't. Very small wait of 15-20 minutes around 7:30pm. Then it seemed to die off again, so I took a risk and cut Kelly at 8:15. Of course, by 8:30, we were full and on a wait again. It was manageable with four. Cut Clair at 9 since her section was full. Sat the last table at 9:30.
I think we should discuss in the manager meeting what exactly Sushi Bar and Kitchen can and cannot order for makanai. It seems really unfair that it's ok to have modification when ordering kitchen food but is not equal when ordering from the sushi bar. I'm a big fan of fairness, so I'd like to open a dialogue about this.
Specials: Suzuki Carpaccio 2, Japanese Uni 5, Snow Crab 22
3 Staff members that stood out (why/how): Kumi was over an hour late today. I gave her a late doc write up.
Cindy, as mentioned above.
Taylor was very slow on the floor tonight. Typical Taylor. But then I caught him on his phone near the dishwasher and confiscated it. I guess he's having housing issues but was pretty snippy with me when I tried to talk to him. I explained that if it's an emergency, it's OK that he come to the MOD and ask to use his phone. I gave him a warning.
Grace was visibly frazzled when she was double sat--really, two tables sat 5 minutes apart from each other. She came back to the server station to make the first table's drinks and when she realized she had been sat again, decided the delegate setting up the table to Kelly. In my opinion, I think she could have quickly greeted the second table but I am glad she was able to express what she needed at the time...instead of freaking out. I'm chalking this up to her working two jobs now.
Any VIP's in? James & Ingrid, David & Ransom, Chelsea for her birthday, Craig from Bistro Vinosh
Comps& Void Detail:
-Employee Day off from Chelsea
-Employee Kome Bucks from Chelsea
-3 birthday desserts
-5 SIN
-2 Promo Kome Bucks
-A few misrings
R&M needs: I've heard a couple reports from the kitchen that our mouse problem is growing. There is a giant, gaping hole right next to the one that was recently caulked. Kumi told me the other day she found mouse droppings on our towels.
86'd items/ need more: A bunch of alcohol but I guess we're getting all of the new stuff in for the beverage menu launch on June 1st??
Sunday, May 29, 2016
Sunday PM 5/29/16
Written By: Samara
LY Dinner Sales: $5254
Projected Sales : $7018
TY Dinner Sales: $6749
+/- : 29% over LY & -$269 under PS
Dinner Covers: 233
Avg PPA: $28.97
Weather: 77 and cool
Special events?: Memorial Day wknd
Who worked: Camacho, Grace, Leary, Lindsey, Clair (CL), Chelsea & John (H), Hiroe (FR), William (SA)
Flow of Business, Cuts and Ticket Times: Line out the door at open, per usual Sunday. On a wait by 6pm, which did not stop until 9:50pm. Wait time stayed at about 45 minutes - 1 hour practically all night. No customer issues. Rolls were getting up to 30 minutes around 9:00 but everyone on the sushi bar chipped into push out tickets until close. I didn't cut a single person because it was so busy.
It's getting to be that season again where we need a water station for the patio!
Specials:
3 Staff members that stood out (why/how): I was going to praise Will for his speediness and efficiency. That is, until around 9:30 when a tray that he had sitting on a chair got bumped by the table behind him, breaking multiple plates and glassware. It really wasn't his fault, but I suggested that he put the tray on the table, which is sturdier, than the chair from now on.
John still needs to work on brushing off difficult situations. Had 2 3-tops and 2 4-tops go over their time by 10-15 minutes and he pretty much left it up to me to pick up the pieces and do damage control. He then got defensive/shut down when I tried to discuss it with him.
Any VIP's in? George Washington, Elizabeth
Comps& Void Detail:
-1 Promo Kome Bucks
-Employee Day off for Elizabeth
-Manager Comp. Bottle of Prosecco
-A few voids for misrings and 86'd items
R&M needs:
86'd items/ need more:
LY Dinner Sales: $5254
Projected Sales : $7018
TY Dinner Sales: $6749
+/- : 29% over LY & -$269 under PS
Dinner Covers: 233
Avg PPA: $28.97
Weather: 77 and cool
Special events?: Memorial Day wknd
Who worked: Camacho, Grace, Leary, Lindsey, Clair (CL), Chelsea & John (H), Hiroe (FR), William (SA)
Flow of Business, Cuts and Ticket Times: Line out the door at open, per usual Sunday. On a wait by 6pm, which did not stop until 9:50pm. Wait time stayed at about 45 minutes - 1 hour practically all night. No customer issues. Rolls were getting up to 30 minutes around 9:00 but everyone on the sushi bar chipped into push out tickets until close. I didn't cut a single person because it was so busy.
It's getting to be that season again where we need a water station for the patio!
Specials:
3 Staff members that stood out (why/how): I was going to praise Will for his speediness and efficiency. That is, until around 9:30 when a tray that he had sitting on a chair got bumped by the table behind him, breaking multiple plates and glassware. It really wasn't his fault, but I suggested that he put the tray on the table, which is sturdier, than the chair from now on.
John still needs to work on brushing off difficult situations. Had 2 3-tops and 2 4-tops go over their time by 10-15 minutes and he pretty much left it up to me to pick up the pieces and do damage control. He then got defensive/shut down when I tried to discuss it with him.
Any VIP's in? George Washington, Elizabeth
Comps& Void Detail:
-1 Promo Kome Bucks
-Employee Day off for Elizabeth
-Manager Comp. Bottle of Prosecco
-A few voids for misrings and 86'd items
R&M needs:
86'd items/ need more:
Sunday AM 5.29.16
Written By: Elizabeth
LY Lunch Sales: $2314
Projected Sales : $3196
TY Lunch Sales: $2822
+/- : +22% LY and -$374 PS
Lunch Covers: 158
Avg PPA: $17.86
Previous Days Labor: 12%
Previous Days Comps: 4.14%
Controllable Comps: Sit down for this one...21.91%. For obvious reasons.
Weather: Humid and warm. but not raining. Sunny.
Special events?: Memorial day Weekend.
Who worked: Sayo, Grace, Cindy, Camacho CL. Chloe Host, Maverick SA, Grant FR
Flow of Business, Cuts and Ticket Times:
Nice busy lunch, as expected. Got hit around noon. Had several large parties walking in today, but spaced out enough that we were able to put two in the party room, and then sat the third in the dining room. Everyone had a good move and hustle to them. And considering the rather green support staff we had on, I was very happy with all of their performances. Grant is a GREAT food runner. I feel like he is much better than Taylor too. We were on a consistant 20 minute wait from around 12-2, and then it tapered off a little after 2pm. I cut Grace at 2:15 when we sat a 6 top at B3/4 and then went 2 on at 2:30 with just Cindy and Camacho. I don't think any more tables came in after that, though.
A few things I noticed with the new Sushi prep people (Mr.Tran & Kumi), was that they weren't utilizing the sushi prep area.
Mr.Tran was making sushi rice on the ice cream dessert freezer and then it sat there, with the rice warmer sitting on top of the dirty rocks and sake glasses, which was also in the way of us bussing tables. I left it for a minute but then once I noticed he wasn't coming back I asked Toshi to have him remove it.
Same with Kumi- she was in the rice area in the kitchen making go go sauce during our rush, and it became very tight back there getting soup, rice and pickles. She said she was making it there because all of the stuff was there. I asked if she could move to the sushi prep area of the back prep area, so she moved to the back prep area. But just something for them to keep in mind when prepping during service.
Also, not to pick on the sushi bar folks, but Consolidating dishes- sushi bar tends to put their bulky items up top, disrupting the flow of dishes from the dining room, which also creates a bit of a back up from the dishwasher, especially at the end of service when dishes tend to pile up from everyone
3 Staff members that stood out (why/how):
-Maverick was doing a great job bussing today. He seemed really on top of it and everywhere at once!
-Cindy was the back A's and handled the section beautifully. Had to remind her that when delivering sushi lunches, the nigiri pieces go in front of the guest.
Any VIP's in?
Kenny,
Susan and Jason (they're going out of town and won't be back until next week so they had to get their fix!)
Pilot & wife
An Asian couple with a small child, his name is Kenny. I don't know her name. but I've seen them multiple times.
Comps& Void Detail:
Kitchen error: Takoyaki, there was a hair in S3's.
Kome Bucks from the Pilot
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2314
Projected Sales : $3196
TY Lunch Sales: $2822
+/- : +22% LY and -$374 PS
Lunch Covers: 158
Avg PPA: $17.86
Previous Days Labor: 12%
Previous Days Comps: 4.14%
Controllable Comps: Sit down for this one...21.91%. For obvious reasons.
Weather: Humid and warm. but not raining. Sunny.
Special events?: Memorial day Weekend.
Who worked: Sayo, Grace, Cindy, Camacho CL. Chloe Host, Maverick SA, Grant FR
Flow of Business, Cuts and Ticket Times:
Nice busy lunch, as expected. Got hit around noon. Had several large parties walking in today, but spaced out enough that we were able to put two in the party room, and then sat the third in the dining room. Everyone had a good move and hustle to them. And considering the rather green support staff we had on, I was very happy with all of their performances. Grant is a GREAT food runner. I feel like he is much better than Taylor too. We were on a consistant 20 minute wait from around 12-2, and then it tapered off a little after 2pm. I cut Grace at 2:15 when we sat a 6 top at B3/4 and then went 2 on at 2:30 with just Cindy and Camacho. I don't think any more tables came in after that, though.
A few things I noticed with the new Sushi prep people (Mr.Tran & Kumi), was that they weren't utilizing the sushi prep area.
Mr.Tran was making sushi rice on the ice cream dessert freezer and then it sat there, with the rice warmer sitting on top of the dirty rocks and sake glasses, which was also in the way of us bussing tables. I left it for a minute but then once I noticed he wasn't coming back I asked Toshi to have him remove it.
Same with Kumi- she was in the rice area in the kitchen making go go sauce during our rush, and it became very tight back there getting soup, rice and pickles. She said she was making it there because all of the stuff was there. I asked if she could move to the sushi prep area of the back prep area, so she moved to the back prep area. But just something for them to keep in mind when prepping during service.
Also, not to pick on the sushi bar folks, but Consolidating dishes- sushi bar tends to put their bulky items up top, disrupting the flow of dishes from the dining room, which also creates a bit of a back up from the dishwasher, especially at the end of service when dishes tend to pile up from everyone
3 Staff members that stood out (why/how):
-Maverick was doing a great job bussing today. He seemed really on top of it and everywhere at once!
-Cindy was the back A's and handled the section beautifully. Had to remind her that when delivering sushi lunches, the nigiri pieces go in front of the guest.
Any VIP's in?
Kenny,
Susan and Jason (they're going out of town and won't be back until next week so they had to get their fix!)
Pilot & wife
An Asian couple with a small child, his name is Kenny. I don't know her name. but I've seen them multiple times.
Comps& Void Detail:
Kitchen error: Takoyaki, there was a hair in S3's.
Kome Bucks from the Pilot
R&M needs:
86'd items/ need more:
Saturday PM 5.28.16
Written By: Elizabeth
LY Dinner Sales: $6753
Projected Sales : $7685
TY Dinner Sales: $8581
+/- : +27% over LY and +$896 PS
Dinner Covers: 280!!
Avg PPA: $30.65
Weather: Humid and warm, in the high 80s,then some thunder and rain at night.
Special events?: Mem Day Wknd
Who worked: Leary, Kelly, Sayo, Camacho, Dusten CL. Miriam/Chloe Host, Kaori SA, Hiroe FR, Lindsey CT....that's sort of how it went at first.
Flow of Business, Cuts and Ticket Times:
Started strong, as per usual on Saturday. On a wait by 5:30 and didn't come off the wait until 10:45!! So we were busy, to say the least. We were all a rockin and a rollin until around 6:30, Kelly dropped two sake glasses by B6, and a piece fell in the girls sandal. I went over with a dustpan to clean it up, and Kelly put some of the large pieces on her tray, then went to do something, and held the tray of BROKEN GLASS above the girl's head. I immediately went for the tray and grabbed it from Kelly. I tried to get all the glass up off the floor, the woman wasn't too upset about it, but I told her if they needed anything to let me know, and then I introduced myself (as I do when ever any guest is upset or the instance warrants it) but I guess later on in their meal, Kelly spilled some beer in her purse accidentally (or something to that affect, Kelly doesn't recall doing so) The woman came up to me after Kelly dropped the check and told me that all of these things were a little discouraging to her, and that she wasn't one to complain, but after the beer spilled in her purse, that was kind of the last straw. I took the bottle of dreamy clouds off their check for them and went back over with Kome Bucks and to make sure everything was okay. Turns out, the beer incident happened after the breaking of the glass happened. So I ended up comping a few more items off their check. It's hard to swallow for sure. I comp'd $78 off their check (they had already spent over $200 for the both of them). When I talked to them they had said that Kelly told them that she was tired from working 2 doubles in a row. I apologized to them for her having been that candid with them. But if they were seeing this, and she was making these kinds of mistakes, I felt it best to send her home.
So after that incident, I pulled her aside and told her that I was going to send her home. I wasn't mad at her and I didn't raise my voice or talk down to her about it. I explained to her that she's not being her best self right now, and she needs to go home and regroup. I asked her if she was working 2 doubles in a row and if she picked that up. She said no, she wasn't, but she was just tired. She then kept saying "I feel fine, it's just my brain isn't working" to which I reminded her that the brain controls her actions. We had a good 5 minute chat about it. She felt bad, like she had done something wrong. I tried to explain to her that if she doesn't take care of herself, it's going to show in her work.
That being said, I transitioned Lindsey to the back B's, and had Miriam cocktail, while I hosted with Chloe. It was a little bit of a rough transition, but in the end it all worked out for the best. Miriam got a taste of cocktailing, and I got to work one on one with Chloe. She had over quoted some tables so I was able to help quote more accurate times and work with her to keep her organized at the host stand.
The night felt a little hectic at times, especially because we had a 9 top walk in at 9:30 and parties continued to walk in well after 10pm. when, usually, we are use to it dying down. But the whole team powered through and we sat the last party at 10:45. The only cut I made was Lindsey at 10pm. I also gave her Kome bucks and bought her a glass of wine for being a super duper helper (she picked up Cindy's cocktail shift since it was her birthday, and then took on Kellys section. All this after working lunch already)
3 Staff members that stood out (why/how):
I think all I talked about in the notes was staff.
Any VIP's in?
Samara and her friend Tiara (?)
Ben my broker
Sophia or something, I'm drawing a blank o her name.
Comps& Void Detail:
FNF for Ben (only did his girls Ramunes 100%)
Emp Day off for Samara
$80 Recovery
voided 9 hama-toro, she meant Salmon. She's a regular, so I let her keep some on us as a gift. Camacho read back the card but she just agreed, and told me that's exactly what happened too. So not exactly in our control.
Kome Bucks from several tables
Guest changed mind on 2 orders of Tori Teba. Hiroe brought them to the table and they said "oh we meant the kara age, we don't want these". Sort of uncontrollable in that respect, since Sayo did repeat it back to them.
R&M needs:
86'd items/ need more:
LY Dinner Sales: $6753
Projected Sales : $7685
TY Dinner Sales: $8581
+/- : +27% over LY and +$896 PS
Dinner Covers: 280!!
Avg PPA: $30.65
Weather: Humid and warm, in the high 80s,then some thunder and rain at night.
Special events?: Mem Day Wknd
Who worked: Leary, Kelly, Sayo, Camacho, Dusten CL. Miriam/Chloe Host, Kaori SA, Hiroe FR, Lindsey CT....that's sort of how it went at first.
Flow of Business, Cuts and Ticket Times:
Started strong, as per usual on Saturday. On a wait by 5:30 and didn't come off the wait until 10:45!! So we were busy, to say the least. We were all a rockin and a rollin until around 6:30, Kelly dropped two sake glasses by B6, and a piece fell in the girls sandal. I went over with a dustpan to clean it up, and Kelly put some of the large pieces on her tray, then went to do something, and held the tray of BROKEN GLASS above the girl's head. I immediately went for the tray and grabbed it from Kelly. I tried to get all the glass up off the floor, the woman wasn't too upset about it, but I told her if they needed anything to let me know, and then I introduced myself (as I do when ever any guest is upset or the instance warrants it) but I guess later on in their meal, Kelly spilled some beer in her purse accidentally (or something to that affect, Kelly doesn't recall doing so) The woman came up to me after Kelly dropped the check and told me that all of these things were a little discouraging to her, and that she wasn't one to complain, but after the beer spilled in her purse, that was kind of the last straw. I took the bottle of dreamy clouds off their check for them and went back over with Kome Bucks and to make sure everything was okay. Turns out, the beer incident happened after the breaking of the glass happened. So I ended up comping a few more items off their check. It's hard to swallow for sure. I comp'd $78 off their check (they had already spent over $200 for the both of them). When I talked to them they had said that Kelly told them that she was tired from working 2 doubles in a row. I apologized to them for her having been that candid with them. But if they were seeing this, and she was making these kinds of mistakes, I felt it best to send her home.
So after that incident, I pulled her aside and told her that I was going to send her home. I wasn't mad at her and I didn't raise my voice or talk down to her about it. I explained to her that she's not being her best self right now, and she needs to go home and regroup. I asked her if she was working 2 doubles in a row and if she picked that up. She said no, she wasn't, but she was just tired. She then kept saying "I feel fine, it's just my brain isn't working" to which I reminded her that the brain controls her actions. We had a good 5 minute chat about it. She felt bad, like she had done something wrong. I tried to explain to her that if she doesn't take care of herself, it's going to show in her work.
That being said, I transitioned Lindsey to the back B's, and had Miriam cocktail, while I hosted with Chloe. It was a little bit of a rough transition, but in the end it all worked out for the best. Miriam got a taste of cocktailing, and I got to work one on one with Chloe. She had over quoted some tables so I was able to help quote more accurate times and work with her to keep her organized at the host stand.
The night felt a little hectic at times, especially because we had a 9 top walk in at 9:30 and parties continued to walk in well after 10pm. when, usually, we are use to it dying down. But the whole team powered through and we sat the last party at 10:45. The only cut I made was Lindsey at 10pm. I also gave her Kome bucks and bought her a glass of wine for being a super duper helper (she picked up Cindy's cocktail shift since it was her birthday, and then took on Kellys section. All this after working lunch already)
3 Staff members that stood out (why/how):
I think all I talked about in the notes was staff.
Any VIP's in?
Samara and her friend Tiara (?)
Ben my broker
Sophia or something, I'm drawing a blank o her name.
Comps& Void Detail:
FNF for Ben (only did his girls Ramunes 100%)
Emp Day off for Samara
$80 Recovery
voided 9 hama-toro, she meant Salmon. She's a regular, so I let her keep some on us as a gift. Camacho read back the card but she just agreed, and told me that's exactly what happened too. So not exactly in our control.
Kome Bucks from several tables
Guest changed mind on 2 orders of Tori Teba. Hiroe brought them to the table and they said "oh we meant the kara age, we don't want these". Sort of uncontrollable in that respect, since Sayo did repeat it back to them.
R&M needs:
86'd items/ need more:
Saturday, May 28, 2016
Saturday AM 5/28/16
Written By: Samara
LY Lunch Sales: $2504
Projected Sales : $3162
TY Lunch Sales: $2234
+/- : -11% under LY & -$928 under PS
Lunch Covers: 144
Avg PPA: $15.51 (yuck)
Previous Days Labor: 10%
Previous Days Comps: 2.46%
Controllable Comps: 1.71%
Weather: 80's and sunny
Special events?: Memorial Day weekend
Who worked: Kelly, Lindsey, Sophia, Johnny (CL), John (H)
Flow of Business, Cuts and Ticket Times: Dreadfully slow lunch. Memorial Day weekend where everyone is out of town, at the beach, BBQing, or camping. Never filled up or on a wait. Lots of phone calls inquiring about dinner tonight. I would have cut Kelly sooner but I was waiting for a rush which never came. Cut Kelly at 2, Lindsey at 2:30, and Sophia at 2:40.
Taylor mixed up an ebi fry and a shrimp tempura, by dropping them off to the wrong tables. I had them remake the ebi and comped 50% and I made him take the mistake as his lunch.
Found a hair in a midnight sun. Gave the table Kome bucks for next time, which they were happy with.
Woman at S12 complained that a piece of her chicken katsu was burned. Comped 25% recovery
Specials:
3 Staff members that stood out (why/how): Taylor (mentioned above)
John is great at hosting and the best/loudest at Irrashamase! Still finessing his phone skills and articulation...
Kelly cut her work shirt so heavily that it resembled a bib, with the sides AND front of her bra on painfully visible display. I told her it didn't meet the standards of what is work appropriate. She questioned my opinion, stating that other servers are equally creative with their work shirts. She has a good point but she's also missing the point, so I'm reformatting the dress code so there's less of a grey area. I sent out a message to the ladies.
Any VIP's in? The guy that bought a $1500 gift card around the holidays
Comps& Void Detail:
-50% recovery Ebi fry
-25% recovery burned Chicken Katsu
-Void Amazu Chicken. Guest Changed Mind.
-Couple of drink misrings
-Holiday Promo Kome bucks (I wonder how many that guy has left???)
-Employee Kome bucks from Lindsey
R&M needs:
86'd items/ need more: Need new mats for the server station and maybe...sushi bar? They're looking pretty tattered.
LY Lunch Sales: $2504
Projected Sales : $3162
TY Lunch Sales: $2234
+/- : -11% under LY & -$928 under PS
Lunch Covers: 144
Avg PPA: $15.51 (yuck)
Previous Days Labor: 10%
Previous Days Comps: 2.46%
Controllable Comps: 1.71%
Weather: 80's and sunny
Special events?: Memorial Day weekend
Who worked: Kelly, Lindsey, Sophia, Johnny (CL), John (H)
Flow of Business, Cuts and Ticket Times: Dreadfully slow lunch. Memorial Day weekend where everyone is out of town, at the beach, BBQing, or camping. Never filled up or on a wait. Lots of phone calls inquiring about dinner tonight. I would have cut Kelly sooner but I was waiting for a rush which never came. Cut Kelly at 2, Lindsey at 2:30, and Sophia at 2:40.
Taylor mixed up an ebi fry and a shrimp tempura, by dropping them off to the wrong tables. I had them remake the ebi and comped 50% and I made him take the mistake as his lunch.
Found a hair in a midnight sun. Gave the table Kome bucks for next time, which they were happy with.
Woman at S12 complained that a piece of her chicken katsu was burned. Comped 25% recovery
Specials:
3 Staff members that stood out (why/how): Taylor (mentioned above)
John is great at hosting and the best/loudest at Irrashamase! Still finessing his phone skills and articulation...
Kelly cut her work shirt so heavily that it resembled a bib, with the sides AND front of her bra on painfully visible display. I told her it didn't meet the standards of what is work appropriate. She questioned my opinion, stating that other servers are equally creative with their work shirts. She has a good point but she's also missing the point, so I'm reformatting the dress code so there's less of a grey area. I sent out a message to the ladies.
Any VIP's in? The guy that bought a $1500 gift card around the holidays
Comps& Void Detail:
-50% recovery Ebi fry
-25% recovery burned Chicken Katsu
-Void Amazu Chicken. Guest Changed Mind.
-Couple of drink misrings
-Holiday Promo Kome bucks (I wonder how many that guy has left???)
-Employee Kome bucks from Lindsey
R&M needs:
86'd items/ need more: Need new mats for the server station and maybe...sushi bar? They're looking pretty tattered.
Friday, May 27, 2016
Friday 5.27.16
Written By: Elizabeth (Chelsea oversaw the PM notes too!)
LY Lunch Sales: $2199
Projected Sales : $2375
TY Lunch Sales: $2973
+/- : +35% over LY sales, +$598 over PS
Lunch Covers: 173
Avg PPA: $17.18
LY Dinner Sales: $6902
Projected Sales : $7685
TY Dinner Sales: $8151
+/- : +18% LY and +$466 PS
Dinner Covers: 260
Avg PPA: $31.35
Previous Days Labor: 19%
Previous Days Comps: 4.04%
Controllable Comps: 4.12%
Weather: Light rain earlier in the day, then it cleared up really nicely. Probably in the mid 70s at night. Almost chilly. Is it May?
Special events?: Start of Memorial day Weekend.
P.S- I heard that Uchi and Uchiko are closed on Monday for Memorial Day, so expect a VERY busy day!
Who worked:
Lunch: Clair CL. Grace, Kelly & Sayo. Taylor FR, Will SA, John & Chloe Hosted
Dinner: Dusten CL, Camacho, Johnny, Lindsey, Sophia, John SA, Taylor FR, Chelsea & Grant Hosted, Cindy CT.
Flow of Business, Cuts and Ticket Times:
Lunch: Busy from go. I jumped back in the kitchen to expo during the first 2 hours of lunch to keep the guys on track. They were getting killed and it was just Joe and Daniel. It will be really nice when we have a kitchen manager to be the expo on these busy Friday lunches. Had a long Camembert dessert due to a lost ticket. And then I took 20% off of two sushi lunches for S6-7. Two girls were waiting on their sushi lunches and their friend was almost finished his Bento. The sushi lunches were sitting on the top of the Ichiban station and the girls were eyeing it, eyeing Clair and eyeing me. I asked Take if he could give them the lunches without the Unagi (which is what we were waiting on) but instead he took them off the ichiban station and told me they would be ready in just a minute. Once he finished putting it together, he put them on the sushi expo line and I ran them to the ladies. When I dropped them, they asked why I had told him to take the lunches down. I clarified that I asked him to give them the lunches without the unagi since that was what was holding everything up. They seemed to understand at that point, but I still wanted to do something special for them so I took 20% off their lunches for the long ticket time.
Lunch slowed down around 1:45, so I didn't make any cuts until close. I think I had Clair pick up 2 additional tables at around 5 til close. But that was it.
Just something to note: I ordered a kids ramen for lunch and the noodles were rather gummy. It was probably just because the water needed to be changed out and it was at the end of the shift, but just having to note it.
Dinner: Started strong as usual on a Friday. Went on a wait around 6. It was full but a steady flux. The height of the wait got to an hour and 15 minutes, but only a few groups waited that long. After 9pm it became total date night and we only had 2 tops coming in. We had one 5 top come in and we were able to seat them in the PR. But other than that it was a smooth night. Chelsea ran the board and Grant did a great job as the gopher- a great team!
Died down around 10:15, and I don't think another table walked in after 10:20. Cut down to 2 on at 10:30, but alas, no other tables arrived. Floated into a smooth close.
Specials:
Japanese Uni 15
Tsubugai 8
Snow Crab 9
3 Staff members that stood out (why/how):
-So it was nice to have two hosts on at lunch today, however it was two very green hosts: John and Chloe. So it became a little Chaotic at the host stand especially since we were on a pretty big wait for lunch. Just FYI
-Kelly got a bit frazzled at lunch with it being so busy and getting double sat. Both Sayo and Grace were feeling a little off as well, which lent to the entire mood at lunch.
Any VIP's in?
Susan and Husband Jason (? Not the turtle guy...but yes the turtle guy)
At lunch Rob was in as usual
Comps& Void Detail:
Just the one I mentioned above for Kitchen error on the sushi bar.
R&M needs:
So in previous notes, there has been mention of either a sushi bar sink clogging or a leak behind the iced tea machine and I can assure everyone it is neither. Well, the sushi bar sink might over flow, but the draino I bought should take care of that. But the REAL culprit of what all that water/really bad smell is is because of....Gravity!
Let me preface with this: I cleaned that entire area as service started. First by sopping up the water, but mostly by sopping up black gunk. It could only be likened to an oil spill in the gulf. It wreaked. It smelled awful. I sanitized it with bleach and before we knew it it was dry and clean. Then, Spencer spilled a sani bucket on the floor at zero-ban. And he went to grab a mop and mop up the water that seemed to only be by the sushi prep sink and his station. However I called him over to the service station to show him that any water that leaks from sushi bar (spilled sani, or box of fish sitting on the floor with ice melting out of it) drains over to the iced tea/beverage cooler and pools there. THAT is where the water is coming from. No leak here. So what I ask is that sushi bar be conscious of the liquids they have, be it melting ice from raw fish, or overflow water from the prep sink, because it ultimately becomes the servers responsibility to clean. I also ask that the servers be concious of any water that comes from the glass rack ice bin area. I put down towels and didn't have any other problems all night. so Keep an eye.
86'd items/ need more:
Whoever is doing the Sysco order this week please order more white sugar, we are OUT. Thanks :)
Also...
Here are things we need- please respond if you can get any of them:
-Wood Glue (I think Dusten has this one)
-Demi-tas spoons for soft serve and tuna poke. Can get them from Rest Depot or Ace Mart
-Pint Glasses (same as above)
-Wine Glasses ( Ace mart)
- Two Yellow Flood lights for the back kitchen door
LY Lunch Sales: $2199
Projected Sales : $2375
TY Lunch Sales: $2973
+/- : +35% over LY sales, +$598 over PS
Lunch Covers: 173
Avg PPA: $17.18
LY Dinner Sales: $6902
Projected Sales : $7685
TY Dinner Sales: $8151
+/- : +18% LY and +$466 PS
Dinner Covers: 260
Avg PPA: $31.35
Previous Days Labor: 19%
Previous Days Comps: 4.04%
Controllable Comps: 4.12%
Weather: Light rain earlier in the day, then it cleared up really nicely. Probably in the mid 70s at night. Almost chilly. Is it May?
Special events?: Start of Memorial day Weekend.
P.S- I heard that Uchi and Uchiko are closed on Monday for Memorial Day, so expect a VERY busy day!
Who worked:
Lunch: Clair CL. Grace, Kelly & Sayo. Taylor FR, Will SA, John & Chloe Hosted
Dinner: Dusten CL, Camacho, Johnny, Lindsey, Sophia, John SA, Taylor FR, Chelsea & Grant Hosted, Cindy CT.
Flow of Business, Cuts and Ticket Times:
Lunch: Busy from go. I jumped back in the kitchen to expo during the first 2 hours of lunch to keep the guys on track. They were getting killed and it was just Joe and Daniel. It will be really nice when we have a kitchen manager to be the expo on these busy Friday lunches. Had a long Camembert dessert due to a lost ticket. And then I took 20% off of two sushi lunches for S6-7. Two girls were waiting on their sushi lunches and their friend was almost finished his Bento. The sushi lunches were sitting on the top of the Ichiban station and the girls were eyeing it, eyeing Clair and eyeing me. I asked Take if he could give them the lunches without the Unagi (which is what we were waiting on) but instead he took them off the ichiban station and told me they would be ready in just a minute. Once he finished putting it together, he put them on the sushi expo line and I ran them to the ladies. When I dropped them, they asked why I had told him to take the lunches down. I clarified that I asked him to give them the lunches without the unagi since that was what was holding everything up. They seemed to understand at that point, but I still wanted to do something special for them so I took 20% off their lunches for the long ticket time.
Lunch slowed down around 1:45, so I didn't make any cuts until close. I think I had Clair pick up 2 additional tables at around 5 til close. But that was it.
Just something to note: I ordered a kids ramen for lunch and the noodles were rather gummy. It was probably just because the water needed to be changed out and it was at the end of the shift, but just having to note it.
Dinner: Started strong as usual on a Friday. Went on a wait around 6. It was full but a steady flux. The height of the wait got to an hour and 15 minutes, but only a few groups waited that long. After 9pm it became total date night and we only had 2 tops coming in. We had one 5 top come in and we were able to seat them in the PR. But other than that it was a smooth night. Chelsea ran the board and Grant did a great job as the gopher- a great team!
Died down around 10:15, and I don't think another table walked in after 10:20. Cut down to 2 on at 10:30, but alas, no other tables arrived. Floated into a smooth close.
Specials:
Japanese Uni 15
Tsubugai 8
Snow Crab 9
3 Staff members that stood out (why/how):
-So it was nice to have two hosts on at lunch today, however it was two very green hosts: John and Chloe. So it became a little Chaotic at the host stand especially since we were on a pretty big wait for lunch. Just FYI
-Kelly got a bit frazzled at lunch with it being so busy and getting double sat. Both Sayo and Grace were feeling a little off as well, which lent to the entire mood at lunch.
Any VIP's in?
Susan and Husband Jason (? Not the turtle guy...but yes the turtle guy)
At lunch Rob was in as usual
Comps& Void Detail:
Just the one I mentioned above for Kitchen error on the sushi bar.
R&M needs:
So in previous notes, there has been mention of either a sushi bar sink clogging or a leak behind the iced tea machine and I can assure everyone it is neither. Well, the sushi bar sink might over flow, but the draino I bought should take care of that. But the REAL culprit of what all that water/really bad smell is is because of....Gravity!
Let me preface with this: I cleaned that entire area as service started. First by sopping up the water, but mostly by sopping up black gunk. It could only be likened to an oil spill in the gulf. It wreaked. It smelled awful. I sanitized it with bleach and before we knew it it was dry and clean. Then, Spencer spilled a sani bucket on the floor at zero-ban. And he went to grab a mop and mop up the water that seemed to only be by the sushi prep sink and his station. However I called him over to the service station to show him that any water that leaks from sushi bar (spilled sani, or box of fish sitting on the floor with ice melting out of it) drains over to the iced tea/beverage cooler and pools there. THAT is where the water is coming from. No leak here. So what I ask is that sushi bar be conscious of the liquids they have, be it melting ice from raw fish, or overflow water from the prep sink, because it ultimately becomes the servers responsibility to clean. I also ask that the servers be concious of any water that comes from the glass rack ice bin area. I put down towels and didn't have any other problems all night. so Keep an eye.
86'd items/ need more:
Whoever is doing the Sysco order this week please order more white sugar, we are OUT. Thanks :)
Also...
Here are things we need- please respond if you can get any of them:
-Wood Glue (I think Dusten has this one)
-Demi-tas spoons for soft serve and tuna poke. Can get them from Rest Depot or Ace Mart
-Pint Glasses (same as above)
-Wine Glasses ( Ace mart)
- Two Yellow Flood lights for the back kitchen door
Thursday PM 5.27.16
Written By: Elizabeth
LY Dinner Sales: $5866
Projected Sales : $5945
TY Dinner Sales: $5316
+/- : -9% LY and -$629PS
Dinner Covers:202
Avg PPA: $26.32
Weather: Humid and overcast. Rainy after 9pm
Special events?: pre-memorial day weekend
Who worked: Sayo, Lindsey, Kelly, Sophia, Dusten CL. Miriam/Chloe Host, Grant FR, Will SA
Flow of Business, Cuts and Ticket Times:
Had a decent happy hour pop right at 5pm, then it slowed down a little. Finally went on a wait at 6:30. I helped to guide Chloe in quoting times since Miriam had to get a lot of drinks. Are we not scheduling a cocktail on Thursdays anymore?
If possible, can we please schedule a cocktail Thursday and Sunday nights please?
Chloe did a great job holding her own and quote times were accurate, hitting between 30-45 minutes. Lots of familiar faces in tonight. No major issues or ticket times thought. Things just moved along. Went off the wait around 9:15 or so. But still steady. Cut down to 2 on at 9:30 and Closed out the night.
Specials:
none.
3 Staff members that stood out (why/how):
-Chloe did a great job holding her own at the host stand as mentioned above
-Will is picking up and progressing. He did pretty well tonight considering it was his first "busy" shift
-Lindsey seemed a little frazzled by the table that came in and ate KFC at her table. It was just the kid, and yes, the kid was eating it in the lobby too, which was wierd. The two women he was with also had two glasses of prosecco, then tried to order a bottle and asked that the two glasses they had just come from that. Miriam had to explain that's not how bottles work :-/
Any VIP's in?
Rachel and Carlos
Ingrid and James
Neil and a friend
Kayo and Kenta
Comps& Void Detail:
Owner comp for Kayo
Promo Bucks from A3, she works for Uber Eats
bday dessert for B5 & A8
FNF for Sophia's boyfriend
R&M needs:
86'd items/ need more:
Ben E Keith was out of Sapporo and Asahi this week. They got more in but we have to pick it up tomorrow.
LY Dinner Sales: $5866
Projected Sales : $5945
TY Dinner Sales: $5316
+/- : -9% LY and -$629PS
Dinner Covers:202
Avg PPA: $26.32
Weather: Humid and overcast. Rainy after 9pm
Special events?: pre-memorial day weekend
Who worked: Sayo, Lindsey, Kelly, Sophia, Dusten CL. Miriam/Chloe Host, Grant FR, Will SA
Flow of Business, Cuts and Ticket Times:
Had a decent happy hour pop right at 5pm, then it slowed down a little. Finally went on a wait at 6:30. I helped to guide Chloe in quoting times since Miriam had to get a lot of drinks. Are we not scheduling a cocktail on Thursdays anymore?
If possible, can we please schedule a cocktail Thursday and Sunday nights please?
Chloe did a great job holding her own and quote times were accurate, hitting between 30-45 minutes. Lots of familiar faces in tonight. No major issues or ticket times thought. Things just moved along. Went off the wait around 9:15 or so. But still steady. Cut down to 2 on at 9:30 and Closed out the night.
Specials:
none.
3 Staff members that stood out (why/how):
-Chloe did a great job holding her own at the host stand as mentioned above
-Will is picking up and progressing. He did pretty well tonight considering it was his first "busy" shift
-Lindsey seemed a little frazzled by the table that came in and ate KFC at her table. It was just the kid, and yes, the kid was eating it in the lobby too, which was wierd. The two women he was with also had two glasses of prosecco, then tried to order a bottle and asked that the two glasses they had just come from that. Miriam had to explain that's not how bottles work :-/
Any VIP's in?
Rachel and Carlos
Ingrid and James
Neil and a friend
Kayo and Kenta
Comps& Void Detail:
Owner comp for Kayo
Promo Bucks from A3, she works for Uber Eats
bday dessert for B5 & A8
FNF for Sophia's boyfriend
R&M needs:
86'd items/ need more:
Ben E Keith was out of Sapporo and Asahi this week. They got more in but we have to pick it up tomorrow.
Thursday, May 26, 2016
Thursday AM 5/26/16
Written By: Dusten
LY Lunch Sales:1292
Projected Sales : 2057
TY Lunch Sales: 2294
+/- : 78% over LY and $237 over PS
Lunch Covers: 119
Avg PPA: 19.28
Previous Days Labor: 20%
Previous Days Comps: 3.57%
Controllable Comps: 0%
Weather: humid and overcast
Special events?:
Who worked: Lindsey, Kelly Grace, Clair CL, Taylor FR, Will SA and John H
Flow of Business, Cuts and Ticket Times: slow lunch. almost filled up. No ticket issues. Cut Kelly at 1:05pn and Lindsey at 1:25pm
Specials:
3 Staff members that stood out (why/how): Early during service I heard a very loud woman talking while I was in the office. I went looking for the source, just to see who was already having such a great time it was Kelly chatting with Lindsey. It would be a good idea to put back in shift notes about how easily sound carries from the server station. Even when I'm serving I have to ask my coworkers to keep their voices down or to curb certain topics of discussion when the sushi bar customers can hear just about every word.
Later during service I noticed everyone had a covered drink except for one uncovered mason jar with a straw in it. Again it was Kelly. She could have very easily covered it with a bit of plastic wrap. I made it known to the servers today that if the health inspector comes in while I'm MOD, and we got point off for drinks not being in the proper container I will write up whoever costs us the points.
-Taylor needs to pay closer attention to the food he is running and where he is going with it. I have noticed a pattern of inattention to very important details that would otherwise prevent us from wasting food and time.
Got a phone call from a Jonathan Pena who says he came in to inquire about employement a couple days ago. He couldn't remember who he spoke with. He says he is new to Austin and looking for any BOH work. His phone number is (512) 917-0572. I advised him to follow up if he hasn't heard back from us on Monday at 2:30-2:45pm.
Any VIP's in? Kindo-san. The Kanbara Lunch Committee, A regular couple- they're maybe in their fifties, she had a walking cast and a single crutch. Connor from Yellowjacket
Comps& Void Detail:
R&M needs: Lightning Volts came out and covered the boxes that needed covered.An invoice was emailed to Elizabeth.
86'd items/ need more: bleach
LY Lunch Sales:1292
Projected Sales : 2057
TY Lunch Sales: 2294
+/- : 78% over LY and $237 over PS
Lunch Covers: 119
Avg PPA: 19.28
Previous Days Labor: 20%
Previous Days Comps: 3.57%
Controllable Comps: 0%
Weather: humid and overcast
Special events?:
Who worked: Lindsey, Kelly Grace, Clair CL, Taylor FR, Will SA and John H
Flow of Business, Cuts and Ticket Times: slow lunch. almost filled up. No ticket issues. Cut Kelly at 1:05pn and Lindsey at 1:25pm
Specials:
3 Staff members that stood out (why/how): Early during service I heard a very loud woman talking while I was in the office. I went looking for the source, just to see who was already having such a great time it was Kelly chatting with Lindsey. It would be a good idea to put back in shift notes about how easily sound carries from the server station. Even when I'm serving I have to ask my coworkers to keep their voices down or to curb certain topics of discussion when the sushi bar customers can hear just about every word.
Later during service I noticed everyone had a covered drink except for one uncovered mason jar with a straw in it. Again it was Kelly. She could have very easily covered it with a bit of plastic wrap. I made it known to the servers today that if the health inspector comes in while I'm MOD, and we got point off for drinks not being in the proper container I will write up whoever costs us the points.
-Taylor needs to pay closer attention to the food he is running and where he is going with it. I have noticed a pattern of inattention to very important details that would otherwise prevent us from wasting food and time.
Got a phone call from a Jonathan Pena who says he came in to inquire about employement a couple days ago. He couldn't remember who he spoke with. He says he is new to Austin and looking for any BOH work. His phone number is (512) 917-0572. I advised him to follow up if he hasn't heard back from us on Monday at 2:30-2:45pm.
Any VIP's in? Kindo-san. The Kanbara Lunch Committee, A regular couple- they're maybe in their fifties, she had a walking cast and a single crutch. Connor from Yellowjacket
Comps& Void Detail:
R&M needs: Lightning Volts came out and covered the boxes that needed covered.An invoice was emailed to Elizabeth.
86'd items/ need more: bleach
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