Written By: Cameron Stangel
LY Lunch Sales: $1185
Projected Sales: $1584
TY Lunch Sales: $1965
+/- : Beat projections by $381 and LY actual by $780. Up 66% for Lunch Sales
Lunch Covers: 123
Avg PPA: $15.98
LY Dinner Sales: $2665
Projected Sales:$3175
TY Dinner Sales:$2642
+/- :Down $533 from projections and $23 from LY dinner. Over all up 20% over the whole day
Dinner Covers:104
Avg PPA:$25.40
Weather: Cold. WOW, it's perfect! yay for sweaters
Any Special events going on?: Veterans Day
Who worked?: Alex, Lindsey, Kate, Johnny, Junko (H), Mandy (SA), Kaori (FR)
Alex, Kate Lindsey, Clair, Jason, Ruthy (H), Hiroe (FR), Mandy (SA)
Flow of Business, Cuts and Ticket Times:
This morning was surprisingly busy. We beat LY sales by almost $800 which is great for lunch. We were on a full wait until about 1pm I went 2 on at 1:15pm and stayed 2 on until the end to make sure Kate CL had some support. All the servers commented on how they didn't seem busy at all. I think it was due to all the tables camping out and taking their time at lunch..which isn't really normal, lunch is always go go go and people don't have too much time to relax, but since it was a holiday I think that allowed people to eat and relax for lunch. Wait times were fairly short, I think the longest was around 20 minutes. There were many more families coming in today also since schools are closed, maybe they needed an activity to do, either way it was good for us.
Tonight was very mellow...I went 3 on by 8pm and by 8:40pm I had the As nearly full and only 3 tables occupied in the Bs, no one at the sushi bar so I went 2 on. It was a little early but everyone was on doubles and I felt like I didn't need that many people on anymore..and the closers weren't on doubles and probably wanted to make some money too! But, it continued to slow and by 9:15 I was 1 on. This is the first time I've heard people saying they made more money at lunch than they did dinner
Ticket times all day were good, nothing taking too long at all. Sushi bar stayed on top of everything as well as the kitchen. Nothing stood out or caught my attention negatively.
I caught wind about the farm salad that Take and Kayo ordered. Jason was their server and he mixed the dressing for them. I know I tell the servers to explain how to mix the dressings to the customers but sometimes they don't listen since they're too taken back by how beautiful the salad is (I think). I've seen customers just dip the veggies into the unmixed dressing even right after they got their explanation on how to mix it. I do know it is fun for the customer to engage in the food as well.. I can mention it in preshift to make sure they are clearly explaining to their tables how it works and if they want the server to mix it for them or show them how to do it.
I had a woman call today asking to purchase a gift card over the phone for someone to pick up in the store..it sounded kind of strange especially since I didn't feel comfortable processing a CC on the phone and having someone else pick it up (since they don't even live here) I just directed them to our website on line where they can purchase a GC for someone. She sounded a little bit confused but I think she figured it out by the second phone call.
Specials?
Bento-1...Clearly a ramen morning but not one bento?!
Toro Trio- 10 eventually 86'd
Iwashi Katsu-
Clams-2
Ceviche-7
doughnuts-3
3 Staff members that stood out (why/how):
Mandy seemed a little tired today, definatly wasn't running around liker her normally bubbly self. We were really slow and I cut her at 9:20 since there wasn't anything to do and I wanted her to get some rest...hopefully it helps! I don't want to see her get burnt out
Everyone on doubles did good staying busy despite how slow it was.
Any VIP's in?
Take, Kayo and family and Moto and family
Comps& Void Detail:
Makani
owner comp
F&F
Emp day off Jonathan
bday dessert
veteran 15% promo discount
R&M needs?:
little dessert cutlery please
86'd items/ need more?
Tuesday, November 11, 2014
Monday, November 10, 2014
Mondat 11/10/14 recap
Written By: Dusten
LY Lunch Sales: 2066
Projected Sales: 2196
TY Lunch Sales: 1496
+/- :-$700 off projected and down 28% from LY
Lunch Covers: 95
Avg PPA: 15.75
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:4214
+/- :$200 over projected and up 9% from LY
Dinner Covers: 140
Avg PPA: 30.10
Weather: Sunny, breezy and mild. Cooler night.
Any Special events going on?:probably a lot of fun fun hangovers
Who worked?:
Lunch: Sayo, Joel, Amanda, Kate CL, Jason SA, Hiroe H and Junko Host
Dinner: Amanda, Joel, Camacho, Stephanie, Clair Cl, Hiroe FR, Megan H, Kaori SA
Flow of Business, Cuts and Ticket Times:
Lunch was ssslllooowww. Even our noon pop wasn't much. We nearly filled up, but not for long. A steady trickle of tables after. I cut Amanda at 12:30, Joel at 1pm, Sayo at 1:35.
Dinner was definitely more lively. Nothing too crazy though. No big tables. Lots of couples. We filled up around 7pm and stayed on a pretty steady wait until about 8:30. By that time Mandy was visibly exhausted and I cut her. We stayed full and had a few parties that would occasionally have to wait a short while. I cut Joel at 8:45pm and Camacho at 9:15pm. No complaints on ticket times. Kitchen didn't seem to get hit nearly as hard as yesterday. Toshi and crew were steadily cranking out the sushi goodness.
Specials?6 bento, 7 smoking sashimi, 11 poisson cru
3 Staff members that stood out (why/how):
-Prebussing was in full effect during lunch. I saw everyone carrying armloads of dirty dishes away from their tables. Shouldn't we be using trays? Isn't that a point of finer service? Anyways. No one stood out as bad or exemplary during lunch. No complaints.
-Megan did very well tonight. A little shaky, but wait time quotes were on point. I stayed with her and gave her some pointers and coaching on super important things like how to sell the sushi bar when I am working.
-Kaori was great tonight. Super quick. I couldn't beat her to any table to bus or reset.
-Joel had a hard time picking up his checks off of his tables so I helped him... and then hid them in a place he wouldn't find until he was doing his side work. I told him next time they'll be harder to find.
Any VIP's in? Lunch: Marco of Daruma came in for lunch. Rachel. Some regulars.
Dinner: some industry folks that Joel Knew. Not too many familiar faces. New opportunities for good first impressions!
Comps& Void Detail:void seaweed salad. we ran out. Employee day off for Marco. FNF for friends of Kate. SIN for Lucky Robot folks.
R&M needs?:
86'd items/ need more? I ordered more Coffee today. Their minimum for delivery is 10lbs. I guess that's why Elizabeth always went to pick it up. We miss you Elizabeth. We'll have lots of coffee when you get back.
Still no Sapporo. Whoever brings the East Ciders says they're out and will bring them when they have it.
LY Lunch Sales: 2066
Projected Sales: 2196
TY Lunch Sales: 1496
+/- :-$700 off projected and down 28% from LY
Lunch Covers: 95
Avg PPA: 15.75
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:4214
+/- :$200 over projected and up 9% from LY
Dinner Covers: 140
Avg PPA: 30.10
Weather: Sunny, breezy and mild. Cooler night.
Any Special events going on?:probably a lot of fun fun hangovers
Who worked?:
Lunch: Sayo, Joel, Amanda, Kate CL, Jason SA, Hiroe H and Junko Host
Dinner: Amanda, Joel, Camacho, Stephanie, Clair Cl, Hiroe FR, Megan H, Kaori SA
Flow of Business, Cuts and Ticket Times:
Lunch was ssslllooowww. Even our noon pop wasn't much. We nearly filled up, but not for long. A steady trickle of tables after. I cut Amanda at 12:30, Joel at 1pm, Sayo at 1:35.
Dinner was definitely more lively. Nothing too crazy though. No big tables. Lots of couples. We filled up around 7pm and stayed on a pretty steady wait until about 8:30. By that time Mandy was visibly exhausted and I cut her. We stayed full and had a few parties that would occasionally have to wait a short while. I cut Joel at 8:45pm and Camacho at 9:15pm. No complaints on ticket times. Kitchen didn't seem to get hit nearly as hard as yesterday. Toshi and crew were steadily cranking out the sushi goodness.
Specials?6 bento, 7 smoking sashimi, 11 poisson cru
3 Staff members that stood out (why/how):
-Prebussing was in full effect during lunch. I saw everyone carrying armloads of dirty dishes away from their tables. Shouldn't we be using trays? Isn't that a point of finer service? Anyways. No one stood out as bad or exemplary during lunch. No complaints.
-Megan did very well tonight. A little shaky, but wait time quotes were on point. I stayed with her and gave her some pointers and coaching on super important things like how to sell the sushi bar when I am working.
-Kaori was great tonight. Super quick. I couldn't beat her to any table to bus or reset.
-Joel had a hard time picking up his checks off of his tables so I helped him... and then hid them in a place he wouldn't find until he was doing his side work. I told him next time they'll be harder to find.
Any VIP's in? Lunch: Marco of Daruma came in for lunch. Rachel. Some regulars.
Dinner: some industry folks that Joel Knew. Not too many familiar faces. New opportunities for good first impressions!
Comps& Void Detail:void seaweed salad. we ran out. Employee day off for Marco. FNF for friends of Kate. SIN for Lucky Robot folks.
R&M needs?:
86'd items/ need more? I ordered more Coffee today. Their minimum for delivery is 10lbs. I guess that's why Elizabeth always went to pick it up. We miss you Elizabeth. We'll have lots of coffee when you get back.
Still no Sapporo. Whoever brings the East Ciders says they're out and will bring them when they have it.
Sunday, November 9, 2014
Sunday Pm 11/9/14
Written By:Dusten
LY Dinner Sales: 3924
Projected Sales: 4180
TY Dinner Sales: 4317
+/- :beat projected by $137 and up from LY by 10%
Dinner Covers: 166
Avg PPA: 26.01
Weather: Sunny. Warm day. Cool night.
Any Special events going on?: Fun Fun Fun Fest Last Day
Who worked?: Sayo, Kate, Joel, Camacho CL, Hiroe FR, Ixhel training Megan (3rd training I believe?)
Flow of Business, Cuts and Ticket Times:We got kinda packed for a minute, but the sales and covers don't seem to reflect that. Perhaps people weren't spending much and just camping. We were on wait for a while, but things seemed to drop off pretty significantly around 8:30pm. I cut Kate then. I cut Amanda at 8:45, Joel and Sayo stayed on until 9:15 and 9:30 respectively. I heard of one Iwashi Katsu taking a while (30+ minutes) to come out, but Sayo said they table had so much other food still arriving that they didn't really notice or mind.
Specials? 2x Kitchen Special 1 ("KS 1"), 3x KS 2, 12x Poisson Cru, 12x Tsukiji Carp
3 Staff members that stood out (why/how):
-Mandy still did a bang up job tonight. She is fast, self-sufficient and quick to catch on. I did notice a lag towards the end, but that was in just about everyone tonight. Everyone seemed tired to varying degrees for sure. I spoke with her for a while after her shift about how to conduct herself and adjust to the differences between serving and support staff. She seems to really enjoy herself on the floor and is excited to continue. I'm still apprehensive but optimistic with her. I think she'll prove to be a great asset to Kome.
-Hiroe was all over the place today. She rarely eats makanai and I wonder how she maintains her hummingbird-like pace on limited calories. She was a big help tonight without an SA.
-Joel is forever a head-scratcher for me. He came with a question about gift cards. He hadn't rang one in before but maybe once and I offered to show him. As soon as he brought me the credit card from the table and told me how much they wanted he basically disappeared. He seemed to want me to charge the card, and close out his check and deliver the check and who knows what else.
Later, I was out and about helping on the floor, clearing tables here and there. I noticed he only had a couple of items left to remove from B7. With room on my tray I offered to take them. He let me, and then gestured to a stack of napkins and chopsticks and didn't ask, so much as assumed I was there to completely reset his table for him. He wasn't weeded by any stretch.
All I do to help is to make sure the servers can stay out on the floor, maintaining the upkeep of their tables and spending time with their customers. I'm not there to do the stuff the servers just don't feel like doing! I continued to help out until I felt as if everyone was on point and I stepped back for a good while. I don't want anyone getting lazy and really, everyone did fine without my help until things started to slow and I started doing cuts. Then I was back to clearing tables. I actually got onto Ixchel and the servers because there were at least 5 tables that needed to be reset as well as most of the sushi bar. Ixchel and Megan may have been discussing policies and training ideas, but I felt at that time they were more useful picking up the slack for our missing SA. Sheesh!
Any VIP's in? Several early on. Old John, Shaun of Parkside came in with his family. Kate served them, and she relayed his message that everything was great tonight. The older Korean couple (?) with their soncame in and bought $500 in gift cards and then immediately turned and used their Kome bucks towards their meal. They crack me up.
Comps& Void Detail:
R&M needs?:There were a couple of misrings. A shishamo that the table changed their mind and a glass of wine that we are out of and no longer selling. I think there was a table that changed their mind about the edamame they ordered also.
86'd items/ need more?pretty low on Sapporo.
LY Dinner Sales: 3924
Projected Sales: 4180
TY Dinner Sales: 4317
+/- :beat projected by $137 and up from LY by 10%
Dinner Covers: 166
Avg PPA: 26.01
Weather: Sunny. Warm day. Cool night.
Any Special events going on?: Fun Fun Fun Fest Last Day
Who worked?: Sayo, Kate, Joel, Camacho CL, Hiroe FR, Ixhel training Megan (3rd training I believe?)
Flow of Business, Cuts and Ticket Times:We got kinda packed for a minute, but the sales and covers don't seem to reflect that. Perhaps people weren't spending much and just camping. We were on wait for a while, but things seemed to drop off pretty significantly around 8:30pm. I cut Kate then. I cut Amanda at 8:45, Joel and Sayo stayed on until 9:15 and 9:30 respectively. I heard of one Iwashi Katsu taking a while (30+ minutes) to come out, but Sayo said they table had so much other food still arriving that they didn't really notice or mind.
Specials? 2x Kitchen Special 1 ("KS 1"), 3x KS 2, 12x Poisson Cru, 12x Tsukiji Carp
3 Staff members that stood out (why/how):
-Mandy still did a bang up job tonight. She is fast, self-sufficient and quick to catch on. I did notice a lag towards the end, but that was in just about everyone tonight. Everyone seemed tired to varying degrees for sure. I spoke with her for a while after her shift about how to conduct herself and adjust to the differences between serving and support staff. She seems to really enjoy herself on the floor and is excited to continue. I'm still apprehensive but optimistic with her. I think she'll prove to be a great asset to Kome.
-Hiroe was all over the place today. She rarely eats makanai and I wonder how she maintains her hummingbird-like pace on limited calories. She was a big help tonight without an SA.
-Joel is forever a head-scratcher for me. He came with a question about gift cards. He hadn't rang one in before but maybe once and I offered to show him. As soon as he brought me the credit card from the table and told me how much they wanted he basically disappeared. He seemed to want me to charge the card, and close out his check and deliver the check and who knows what else.
Later, I was out and about helping on the floor, clearing tables here and there. I noticed he only had a couple of items left to remove from B7. With room on my tray I offered to take them. He let me, and then gestured to a stack of napkins and chopsticks and didn't ask, so much as assumed I was there to completely reset his table for him. He wasn't weeded by any stretch.
All I do to help is to make sure the servers can stay out on the floor, maintaining the upkeep of their tables and spending time with their customers. I'm not there to do the stuff the servers just don't feel like doing! I continued to help out until I felt as if everyone was on point and I stepped back for a good while. I don't want anyone getting lazy and really, everyone did fine without my help until things started to slow and I started doing cuts. Then I was back to clearing tables. I actually got onto Ixchel and the servers because there were at least 5 tables that needed to be reset as well as most of the sushi bar. Ixchel and Megan may have been discussing policies and training ideas, but I felt at that time they were more useful picking up the slack for our missing SA. Sheesh!
Any VIP's in? Several early on. Old John, Shaun of Parkside came in with his family. Kate served them, and she relayed his message that everything was great tonight. The older Korean couple (?) with their soncame in and bought $500 in gift cards and then immediately turned and used their Kome bucks towards their meal. They crack me up.
Comps& Void Detail:
R&M needs?:There were a couple of misrings. A shishamo that the table changed their mind and a glass of wine that we are out of and no longer selling. I think there was a table that changed their mind about the edamame they ordered also.
86'd items/ need more?pretty low on Sapporo.
Saturday AM 11/9/14 recap
Written By:Dusten
LY Lunch Sales: 2013
Projected Sales:2617
TY Lunch Sales:2430
+/- :Down $148 down for lunch projections, but up $418 over LY
Lunch Covers: 149
Avg PPA:16.32
Weather:I don't wanna talk about it. It's so nice and I have to be inside!
Any Special events going on?:Fun Fun Fun Fest
Who worked?:Sayo, Alex, Lindsey, Johnny CL, Mandy SA, Ruthie H, Ixchel FR
Flow of Business, Cuts and Ticket Times:Pretty slow for the most part. We started showing signs of life around 12:30, but the only wait we really had were for people not wanting to sit at the sushi bar or incomplete parties. Poor Johnny had very few tables for a majority of the service. There was a 7 top that walked in, and that gave him something to do for a bit until I could make some cuts. Alex was cut at 1:30pm, cut Lindsey at 2pm and Sayo at 2:30pm
Specials? 8x bento.
3 Staff members that stood out (why/how):
-Ixchel struggled food running today. There were a few instances that items were run to the wrong tables. There was an incident where she lost control of a tray and spilled Tez Zaru sauce at A6. She came back and said she didn't get anyone with the sauce but Sayo came back (her table) and said it got into a woman's designer purse. I went to talk to the table. They were very sweet about the ordeal. She was cleaning her purse with a rag that Sayo brought her, but handed it to me and said, "this smells like Clorox." Sure enough, there was the distinctive odor of bleach. I assured her our solution is incredibly mild (even though some servers get really over zealous and pour too much bleach in our sanitizer). I brought her a clean towel and a topo chico to help lift any stains. I also took 20% off their ticket and brought her two $10 Kome buck cards. I was in the office when they left and they made certain to thank me for everything on their way out.
-Mandy did very well SA'ing. I get a little nervous watching her carrying large trays of empty dishes in her above the shoulder style, but she says her arm muscles couldn't handle it otherwise. Whatever works for her. Very rarely did I see her without something in her hands. I didn't feel the need to help clear tables as I do with Jonathan for example. Again, we weren't slammed so maybe she wasn't totally challenged either.
-Johnny held it together despite being very slow in the beginning and then being very busy at the end. He didn't always come right out and say what he needed when he needed help, but I felt I was able to anticipate a lot of those things and kept him informed of what I was doing for him.
Any VIP's in? Karen came in and sat at the sushi bar as usual.
Comps& Void Detail: 20% off to A^ for spillage recovery. Void side kim chee. I rang in one that Johnny had rung in but Ixchel failed to bring with the other food.
R&M needs?: Please can we have light in the beverage cooler??? It is really hard to find things in the dark.
86'd items/ need more?Ben E. Keith says Sapporo is out of stock.
LY Lunch Sales: 2013
Projected Sales:2617
TY Lunch Sales:2430
+/- :Down $148 down for lunch projections, but up $418 over LY
Lunch Covers: 149
Avg PPA:16.32
Weather:I don't wanna talk about it. It's so nice and I have to be inside!
Any Special events going on?:Fun Fun Fun Fest
Who worked?:Sayo, Alex, Lindsey, Johnny CL, Mandy SA, Ruthie H, Ixchel FR
Flow of Business, Cuts and Ticket Times:Pretty slow for the most part. We started showing signs of life around 12:30, but the only wait we really had were for people not wanting to sit at the sushi bar or incomplete parties. Poor Johnny had very few tables for a majority of the service. There was a 7 top that walked in, and that gave him something to do for a bit until I could make some cuts. Alex was cut at 1:30pm, cut Lindsey at 2pm and Sayo at 2:30pm
Specials? 8x bento.
3 Staff members that stood out (why/how):
-Ixchel struggled food running today. There were a few instances that items were run to the wrong tables. There was an incident where she lost control of a tray and spilled Tez Zaru sauce at A6. She came back and said she didn't get anyone with the sauce but Sayo came back (her table) and said it got into a woman's designer purse. I went to talk to the table. They were very sweet about the ordeal. She was cleaning her purse with a rag that Sayo brought her, but handed it to me and said, "this smells like Clorox." Sure enough, there was the distinctive odor of bleach. I assured her our solution is incredibly mild (even though some servers get really over zealous and pour too much bleach in our sanitizer). I brought her a clean towel and a topo chico to help lift any stains. I also took 20% off their ticket and brought her two $10 Kome buck cards. I was in the office when they left and they made certain to thank me for everything on their way out.
-Mandy did very well SA'ing. I get a little nervous watching her carrying large trays of empty dishes in her above the shoulder style, but she says her arm muscles couldn't handle it otherwise. Whatever works for her. Very rarely did I see her without something in her hands. I didn't feel the need to help clear tables as I do with Jonathan for example. Again, we weren't slammed so maybe she wasn't totally challenged either.
-Johnny held it together despite being very slow in the beginning and then being very busy at the end. He didn't always come right out and say what he needed when he needed help, but I felt I was able to anticipate a lot of those things and kept him informed of what I was doing for him.
Any VIP's in? Karen came in and sat at the sushi bar as usual.
Comps& Void Detail: 20% off to A^ for spillage recovery. Void side kim chee. I rang in one that Johnny had rung in but Ixchel failed to bring with the other food.
R&M needs?: Please can we have light in the beverage cooler??? It is really hard to find things in the dark.
86'd items/ need more?Ben E. Keith says Sapporo is out of stock.
Sunday AM 11.9.14
Written By: Cameron Stangel
LY Lunch Sales:$2232
Projected Sales:$2715
TY Lunch Sales:$1928
+/- :Missed projections by $247. Down $304 from LY lunch
Lunch Covers:130
Avg PPA:$14.83
Weather: Absolutely beautiful
Any Special events going on?: Day 3 of FFFun
Who worked?: Joel, Mandy, Jaosn, Kate, Ruthy (H), Ixchel (FR), Everyone (SA)
Flow of Business, Cuts and Ticket Times:
Busy Sunday, but that's obviously nothing new. We had our usual restaurant fill up right when we open (which shouldn't be a surprise to anyone by now). After the first hour we were already past 60 covers and counting. We had our usual big tops coming in and a lot of families as well.
I noticed yesterday that since Krystin went back to Colorado for the memorial we were going to be short staffed all day. So that means only 3 on for lunch and 4 on for dinner...I also noticed Mandy (who just finished all her serving training, and has had solo days) was scheduled to work SA double the whole day. I decided that I would rather be fully staffed in servers so I made Mandy the missing server I needed and we would run both shifts with out an SA. Although I got a few annoyed stares from the servers when I told them no SA bus your own table, everything went fine. Waters remained full and Ruthy was helping reset tables. Everyone was eating in a good rhythm since only one table was getting up at a time, oppose to 3 at once, which was nice.
By sales, we weren't too busy but it seemed like everyone was working hard. I could see the big pops of orders throwing the kitchen off and I know Ixchel was struggling to keep up. She didn't bring up the fact that she basically only FR at night which is different so I can see where she was needing help but she should have spoke up...although I know after yesterday she was kind of shaken up by the kitchen, embarrassed about messing up maybe?
I kept all 4 on until 2pm to help out but by 2pm we were slowing down a lot so I went 2 on and at 2:30 I went one on but Joel stayed to help Kate out until she felt fine after getting a few back to back walk in customers.
Specials?
Bento-20
3 Staff members that stood out (why/how):
Ixchel got a little flustered but was more liberal with ringing the bell when she got backed up.
Mandy was a rock star today. This was her first solo serving AM and she dove right in. She was great at timing her food for her tables and didn't have any misrings or voids. She had a potentially difficult table but smiled and completely turned their mood around. I also noticed her realize there was a back up in the kitchen so she warned all her tables food might be coming out a little late but not to worry. Everyone was very happy with her.
I know Sundays burn everyone out since its everyone on a double, but when they're on the floor they don't let it show but I saw side work going slow...it got done, but it was slow.
Any VIP's in?
Comps& Void Detail:
makani
Kome bucks to Bento contest winners Joel and Kate
R&M needs?:
women's bathroom lock
86'd items/ need more?
LY Lunch Sales:$2232
Projected Sales:$2715
TY Lunch Sales:$1928
+/- :Missed projections by $247. Down $304 from LY lunch
Lunch Covers:130
Avg PPA:$14.83
Weather: Absolutely beautiful
Any Special events going on?: Day 3 of FFFun
Who worked?: Joel, Mandy, Jaosn, Kate, Ruthy (H), Ixchel (FR), Everyone (SA)
Flow of Business, Cuts and Ticket Times:
Busy Sunday, but that's obviously nothing new. We had our usual restaurant fill up right when we open (which shouldn't be a surprise to anyone by now). After the first hour we were already past 60 covers and counting. We had our usual big tops coming in and a lot of families as well.
I noticed yesterday that since Krystin went back to Colorado for the memorial we were going to be short staffed all day. So that means only 3 on for lunch and 4 on for dinner...I also noticed Mandy (who just finished all her serving training, and has had solo days) was scheduled to work SA double the whole day. I decided that I would rather be fully staffed in servers so I made Mandy the missing server I needed and we would run both shifts with out an SA. Although I got a few annoyed stares from the servers when I told them no SA bus your own table, everything went fine. Waters remained full and Ruthy was helping reset tables. Everyone was eating in a good rhythm since only one table was getting up at a time, oppose to 3 at once, which was nice.
By sales, we weren't too busy but it seemed like everyone was working hard. I could see the big pops of orders throwing the kitchen off and I know Ixchel was struggling to keep up. She didn't bring up the fact that she basically only FR at night which is different so I can see where she was needing help but she should have spoke up...although I know after yesterday she was kind of shaken up by the kitchen, embarrassed about messing up maybe?
I kept all 4 on until 2pm to help out but by 2pm we were slowing down a lot so I went 2 on and at 2:30 I went one on but Joel stayed to help Kate out until she felt fine after getting a few back to back walk in customers.
Specials?
Bento-20
3 Staff members that stood out (why/how):
Ixchel got a little flustered but was more liberal with ringing the bell when she got backed up.
Mandy was a rock star today. This was her first solo serving AM and she dove right in. She was great at timing her food for her tables and didn't have any misrings or voids. She had a potentially difficult table but smiled and completely turned their mood around. I also noticed her realize there was a back up in the kitchen so she warned all her tables food might be coming out a little late but not to worry. Everyone was very happy with her.
I know Sundays burn everyone out since its everyone on a double, but when they're on the floor they don't let it show but I saw side work going slow...it got done, but it was slow.
Any VIP's in?
Comps& Void Detail:
makani
Kome bucks to Bento contest winners Joel and Kate
R&M needs?:
women's bathroom lock
86'd items/ need more?
Saturday PM 11.9.14
Written By: Cameron Stangel
LY Dinner Sales:$5828
Projected Sales:$6360
TY Dinner Sales:$6310
+/- : Short $50 form projections!. Beat LY dinner by $482
Dinner Covers:218
Avg PPA:$28.94
Weather: Warm but a cool evening
Any Special events going on?: fun fun fun day2
Who worked?: Dusten, Jason, Alex, Naoto, Joel, Ruthy (H), Lindsey (CT), Ixchel (FR), Mandy (SA)
Flow of Business, Cuts and Ticket Times:
Tonight started off pretty slow...well slow for a Saturday night. We didn't get full or go on wait until around 8pm. Our wait also only lasted until 10pm. With in that 2 hour wait it ,mostly consisted of 4 tops and some 3. I had a girl com inside to be sat and she said how much she LOVED the new outside area! Its great I think it utilizes the space so nicely and you can comfortably fit so many more people.
Tonight seemed a lot like last night. We went off wait and by 10 we had no new tables for a while but as soon as I cut we had about 5 or 6 new tables walk in. It wasn't as bad as last night where we actually filled 100% back up but it was still funny how that happens. I was still 2 on so it was fine no one got in the weeds because of it. Over all a good, steady shift. I cut to 3 on at 9:45pm. 2 on at 10:15.
Both sushi bar and kitchen had gotten backed up due to all the large orders being put in all at once, but despite that all other ticket times were coming out at good times, it didn't seem to back up the other tickets which was good.
A dad was taking his teenage girls out for dinner tonight. They said they're from Austin but this is their first time at Kome. The dad was really funny he said he did his research and told his daughters this was a "really hip place" and I reassured them. They all said they had a great time and after we got done talking I showed them the party room also saying its really fun for bdays or graduations or anything. After a slew of squeals and pleads the dad said that the room is great and they will be back very soon.
Our second reso of the night was here to splurge and here to eat. They ordered in waves of only sushi bar to only kitchen items which slammed both kitchens then let them recover, and then slam them again. They traveled far to be here for their friends birthday but were very pleased with the food and Dusten did a great job taking care of them.
Kitchen needs to be careful with running food towards the end of the night. There was an employee yakiniku meal that was just made and a then a ticket that just came in for yakiniku and the food was ran to the table but it seemed like it was made in under a minute..... the table didn't complain at all but that would just seem strange for me to receive my food so quick..so just a note.
Specials?
clams-1
iwashi-2
doughnuts-3
Apple pie gyoza-8
3 Staff members that stood out (why/how):
Ixchel seemed to have an off day. She dropped some tartar sauce right by B1 (not on anyone) but it was really slippery. She also got behind in FR nd I had to have many help her drop off a tray of stuff so she wouldn't get behind. Normally she is on her A-game but something was up tonight..maybe just tired? Hopefully this isn't a repeating trend.
Alex seemed off today also, she mentioned about some personal things she was going through but I saw her trying not to let it effect her performance. Shes off the next 2 days and I hope she figures her stuff out and comes back 100%
Jason seemed to be quicker working sushi bar than last night. Seemed to have found his rhythm tonight.
Any VIP's in?
Mr cooper and his wife
Take and Kayo's friend
Comps& Void Detail:
Kome bucks for gift card sold, go Alex, first $100
thinkery promo
F&F to Take and Kayo's friend who was having her anniversary at Kome.
R&M needs?:
Womens bathroom lock needs to be replaced
and do we have an ETA on those champagne flutes? We really, really need them.
86'd items/ need more?
LY Dinner Sales:$5828
Projected Sales:$6360
TY Dinner Sales:$6310
+/- : Short $50 form projections!. Beat LY dinner by $482
Dinner Covers:218
Avg PPA:$28.94
Weather: Warm but a cool evening
Any Special events going on?: fun fun fun day2
Who worked?: Dusten, Jason, Alex, Naoto, Joel, Ruthy (H), Lindsey (CT), Ixchel (FR), Mandy (SA)
Flow of Business, Cuts and Ticket Times:
Tonight started off pretty slow...well slow for a Saturday night. We didn't get full or go on wait until around 8pm. Our wait also only lasted until 10pm. With in that 2 hour wait it ,mostly consisted of 4 tops and some 3. I had a girl com inside to be sat and she said how much she LOVED the new outside area! Its great I think it utilizes the space so nicely and you can comfortably fit so many more people.
Tonight seemed a lot like last night. We went off wait and by 10 we had no new tables for a while but as soon as I cut we had about 5 or 6 new tables walk in. It wasn't as bad as last night where we actually filled 100% back up but it was still funny how that happens. I was still 2 on so it was fine no one got in the weeds because of it. Over all a good, steady shift. I cut to 3 on at 9:45pm. 2 on at 10:15.
Both sushi bar and kitchen had gotten backed up due to all the large orders being put in all at once, but despite that all other ticket times were coming out at good times, it didn't seem to back up the other tickets which was good.
A dad was taking his teenage girls out for dinner tonight. They said they're from Austin but this is their first time at Kome. The dad was really funny he said he did his research and told his daughters this was a "really hip place" and I reassured them. They all said they had a great time and after we got done talking I showed them the party room also saying its really fun for bdays or graduations or anything. After a slew of squeals and pleads the dad said that the room is great and they will be back very soon.
Our second reso of the night was here to splurge and here to eat. They ordered in waves of only sushi bar to only kitchen items which slammed both kitchens then let them recover, and then slam them again. They traveled far to be here for their friends birthday but were very pleased with the food and Dusten did a great job taking care of them.
Kitchen needs to be careful with running food towards the end of the night. There was an employee yakiniku meal that was just made and a then a ticket that just came in for yakiniku and the food was ran to the table but it seemed like it was made in under a minute..... the table didn't complain at all but that would just seem strange for me to receive my food so quick..so just a note.
Specials?
clams-1
iwashi-2
doughnuts-3
Apple pie gyoza-8
3 Staff members that stood out (why/how):
Ixchel seemed to have an off day. She dropped some tartar sauce right by B1 (not on anyone) but it was really slippery. She also got behind in FR nd I had to have many help her drop off a tray of stuff so she wouldn't get behind. Normally she is on her A-game but something was up tonight..maybe just tired? Hopefully this isn't a repeating trend.
Alex seemed off today also, she mentioned about some personal things she was going through but I saw her trying not to let it effect her performance. Shes off the next 2 days and I hope she figures her stuff out and comes back 100%
Jason seemed to be quicker working sushi bar than last night. Seemed to have found his rhythm tonight.
Any VIP's in?
Mr cooper and his wife
Take and Kayo's friend
Comps& Void Detail:
Kome bucks for gift card sold, go Alex, first $100
thinkery promo
F&F to Take and Kayo's friend who was having her anniversary at Kome.
R&M needs?:
Womens bathroom lock needs to be replaced
and do we have an ETA on those champagne flutes? We really, really need them.
86'd items/ need more?
Saturday, November 8, 2014
Friday PM 11.8.14
Written By: Cameron Stangel
LY Dinner Sales: $6703
Projected Sales:$7009
TY Dinner Sales:$7000 woo
+/- :Missed projections by $9! Up $297 from LY dinner
Dinner Covers:253
Avg PPA:$27.67
Weather: Nice nice nice early on.
Any Special events going on?: Fun Fun Fun
Who worked?: Joel, Johnny, Jason, Sayo, Alex, Lindsey (CT), Ruthy (H), Mandy
Flow of Business, Cuts and Ticket Times:
Sayo had the party room tonight. I thought she did a really good turning her tables and stayed busy the whole night. I was happy to see how calm she stayed under pressure and being really busy.
We were off wait by 9. fun fun fun seemed to slow us down. Lots of people hanging around after their dinner. Average table times were well over an hour and 1/2 for most tables. Everyone wanted to hang out.
Jason had sushi bar and he seemed tired from working this morning. Sushi cards were passed to sushi bar guys a few times. Dusten is usually the bar so hes use to the timing more so and is better at continuously moving up and down the bar, where as I saw Jason getting stuck sometimes.. At 9:30pm I went 3 on. We completely emptied out, for the last few hours we were on a serious wait but as soon as it became 9pm people stopped coming in and we were able to sit all the parties that were waiting...No new tables for about 20 minutes came in. Now, by 9:50 we only 1/2 full, bar included. Crazy! I don't think I've had a Friday night this mellow..
10:20 rolls around after cuts and we fill all the way back up with in about 6 minutes. It's always that lull where too many people have left, too many tables are open for me to keep so many servers on, and then bam, we are busy. The servers cut still had a few tables themselves so they helped Jason and Johnny get their tables set up. Jason and Johnny were great, even though we were busy and they both got sat back to back I saw them taking their time to explain the menu, specials and everything else.
After a few big pops throughout the night I thought it was a good night. We only missed projections by $9. I could see how fun fun fun might effect the rest of the weekend. All in all ticket times were good, people were happy.
Specials?
smoking sashimi got 86 since no one was selling it-1
Iwashi-
Clams-1
Ceviche-12
Tsukiji Carp-14
Set-4
3 Staff members that stood out (why/how):
Joel had 2 desserts that took 20 min. At that time kitchen was picking up and the gyoza nad doughnuts came out after 19ish minutes. He dropped it to his table and they weren't upset at all. He suggested we take one dessert off because of the time. Joel seems to be getting too comfortable with what he believes deserves discounts, and tries to give them out pretty liberally. I said there was nothing wrong with the table and nothing wrong with the ticket times so if he wanted to buy it for his table he can but I am not doing anything else. He didn't end up buying it for them...
Jason and Johnny were a good closing team, they communicated well to their co workers to what they needed help with and when. Good job
Sayo did a great job with the party room. I was nervous at first but when she needed help she asked other than that everyone was happy.\
Any VIP's in?
McGuires from next door came in, we took care of their dinner and gave them an update about no more drivers coming down the alley.
Comps& Void Detail:
Owner comp for McGuires
Kome Bucks for winners
makani
birthday dessert
R&M needs?:
86'd items/ need more?
More metal chairs, they keep breaking...We don't have any spares anymore for when we have larger parties
LY Dinner Sales: $6703
Projected Sales:$7009
TY Dinner Sales:$7000 woo
+/- :Missed projections by $9! Up $297 from LY dinner
Dinner Covers:253
Avg PPA:$27.67
Weather: Nice nice nice early on.
Any Special events going on?: Fun Fun Fun
Who worked?: Joel, Johnny, Jason, Sayo, Alex, Lindsey (CT), Ruthy (H), Mandy
Flow of Business, Cuts and Ticket Times:
Sayo had the party room tonight. I thought she did a really good turning her tables and stayed busy the whole night. I was happy to see how calm she stayed under pressure and being really busy.
We were off wait by 9. fun fun fun seemed to slow us down. Lots of people hanging around after their dinner. Average table times were well over an hour and 1/2 for most tables. Everyone wanted to hang out.
Jason had sushi bar and he seemed tired from working this morning. Sushi cards were passed to sushi bar guys a few times. Dusten is usually the bar so hes use to the timing more so and is better at continuously moving up and down the bar, where as I saw Jason getting stuck sometimes.. At 9:30pm I went 3 on. We completely emptied out, for the last few hours we were on a serious wait but as soon as it became 9pm people stopped coming in and we were able to sit all the parties that were waiting...No new tables for about 20 minutes came in. Now, by 9:50 we only 1/2 full, bar included. Crazy! I don't think I've had a Friday night this mellow..
10:20 rolls around after cuts and we fill all the way back up with in about 6 minutes. It's always that lull where too many people have left, too many tables are open for me to keep so many servers on, and then bam, we are busy. The servers cut still had a few tables themselves so they helped Jason and Johnny get their tables set up. Jason and Johnny were great, even though we were busy and they both got sat back to back I saw them taking their time to explain the menu, specials and everything else.
After a few big pops throughout the night I thought it was a good night. We only missed projections by $9. I could see how fun fun fun might effect the rest of the weekend. All in all ticket times were good, people were happy.
Specials?
smoking sashimi got 86 since no one was selling it-1
Iwashi-
Clams-1
Ceviche-12
Tsukiji Carp-14
Set-4
3 Staff members that stood out (why/how):
Joel had 2 desserts that took 20 min. At that time kitchen was picking up and the gyoza nad doughnuts came out after 19ish minutes. He dropped it to his table and they weren't upset at all. He suggested we take one dessert off because of the time. Joel seems to be getting too comfortable with what he believes deserves discounts, and tries to give them out pretty liberally. I said there was nothing wrong with the table and nothing wrong with the ticket times so if he wanted to buy it for his table he can but I am not doing anything else. He didn't end up buying it for them...
Jason and Johnny were a good closing team, they communicated well to their co workers to what they needed help with and when. Good job
Sayo did a great job with the party room. I was nervous at first but when she needed help she asked other than that everyone was happy.\
Any VIP's in?
McGuires from next door came in, we took care of their dinner and gave them an update about no more drivers coming down the alley.
Comps& Void Detail:
Owner comp for McGuires
Kome Bucks for winners
makani
birthday dessert
R&M needs?:
86'd items/ need more?
More metal chairs, they keep breaking...We don't have any spares anymore for when we have larger parties
Friday, November 7, 2014
Friday 11/7/14 Lunch recap
Written By: Dusten
LY Lunch Sales: 2245
Projected Sales: 2381
TY Lunch Sales: 1804
+/-: -$577 under projected and down 20% from LY
Lunch Covers: 113
Avg PPA:15.96
Weather: Sunny and cool.
Any Special events going on?: First day of FFF
Who worked?: Camacho, Kate, Sayo, Alex CL, Hiroe Fr, Jonathan SA and Ruthie Host.
Flow of Business, Cuts and Ticket Times: Not a spectacular lunch. We filled up almost and had a couple of small pops. Our usual noon pop and then a smaller one about 1pm just after I cut Camacho. I cut Sayo and Kate at 1:30pm. I didn't see any ticket times get out of control. No complaints that I was aware of. We did have a guy walk in at 2:04pm and plead his case for being sat. Considering we weren't all in and we technically seat people up to 5 minutes after closing I let him in. Vince called me back to the kitchen because they'd like to know when we have a table walk in that late. They hadn't had a ticket in a while and had already begun breaking things down. I don;t think it affected anything on the front end as far a sushi of the customer were concerned.
Specials? 12 bento sold
3 Staff members that stood out (why/how) :
-Maybe I'm paying more attention to Jonathan because I've never worked with him and he is new, but I still don't see him saw being very efficient, or quite understanding of what to do first. Part of me wants to point things out for him. Another part of me says "he'll catch on." I just see him filling water pitchers when there are tables to be cleared and using only a single hand to clear the tables when he gets there. Granted I'm not resetting the tables, but I am 3 times faster at getting a table cleared. I'm also not too certain about his dish sorting and letting the dishwasher know when glasses need to be run. I noticed 6 or 8 pint glasses stacked on top of a full rack of glasses. I told him to tell the dishwasher when glasses are full so they know to wash them. 30 minutes later, same story. Either he isn't listening or someone else who should know better is doing that. either way, as the one who makes the most frequent trips to the dish pit, I expect to see better upkeep and more communication with the dishwasher from the SA.
-Ruthie was in an extra good mood today. I found it to be amusing and infectious. She gave me no problems today and was overjoyed to hear of the new makanai policy as it pertains to support staff. Although she really doesn't seem to be covering all of her duties as the host when it comes to the bathrooms. Men's bathroom is out of soap.
-Alex irked me a bit today. I've already noticed a lackadaisical attitude in her towards the more important points of service the past few days. Today she handed me a check for A5 and a $15 Kome buck and asked me to apply it for her. A minute later she tells me that the Kome bucks were meant for a specific seat on that ticket. One that she had already closed out. The Kome bucks had been split across all of the seats. I reopen the check (?!) and apply the full Kome bucks to that seat. I take the check over and explain to the table and apologize for the inconvenience of having to credit their account and all. Again Alex comes to me with two other checks from the same table and tells me that I reopened the wrong seat, or applied the Kome bucks to the wrong seat. I don't know. They're all paying separately. One cash, one credit card. I run the card for the amount of their check and luckily the remaining balance for the cash is only off by maybe 50 cents. No one at the table ended up over or undercharged and everything worked out, but even after all that she comes and asks if she can come in 15 minutes later for her dinner shift. No reason. She just wants more of a break. At 3:10pm she is doing closing duties on what was not a busy lunch.
Any VIP's in? Tara and Kelvin. There's a woman I've noticed the last couple of time that comes in alone. She is usually studying while she eats. Aside from them I think an old school chum of Kate's came in and that is it.
Comps& Void Detail:$15 Kome bucks to Alex's table. FNF for Kate's friend. I used the promo comp discount to apply 50% off of Ruthie's bento.
R&M needs?:
86'd items/ need more?
LY Lunch Sales: 2245
Projected Sales: 2381
TY Lunch Sales: 1804
+/-: -$577 under projected and down 20% from LY
Lunch Covers: 113
Avg PPA:15.96
Weather: Sunny and cool.
Any Special events going on?: First day of FFF
Who worked?: Camacho, Kate, Sayo, Alex CL, Hiroe Fr, Jonathan SA and Ruthie Host.
Flow of Business, Cuts and Ticket Times: Not a spectacular lunch. We filled up almost and had a couple of small pops. Our usual noon pop and then a smaller one about 1pm just after I cut Camacho. I cut Sayo and Kate at 1:30pm. I didn't see any ticket times get out of control. No complaints that I was aware of. We did have a guy walk in at 2:04pm and plead his case for being sat. Considering we weren't all in and we technically seat people up to 5 minutes after closing I let him in. Vince called me back to the kitchen because they'd like to know when we have a table walk in that late. They hadn't had a ticket in a while and had already begun breaking things down. I don;t think it affected anything on the front end as far a sushi of the customer were concerned.
Specials? 12 bento sold
3 Staff members that stood out (why/how) :
-Maybe I'm paying more attention to Jonathan because I've never worked with him and he is new, but I still don't see him saw being very efficient, or quite understanding of what to do first. Part of me wants to point things out for him. Another part of me says "he'll catch on." I just see him filling water pitchers when there are tables to be cleared and using only a single hand to clear the tables when he gets there. Granted I'm not resetting the tables, but I am 3 times faster at getting a table cleared. I'm also not too certain about his dish sorting and letting the dishwasher know when glasses need to be run. I noticed 6 or 8 pint glasses stacked on top of a full rack of glasses. I told him to tell the dishwasher when glasses are full so they know to wash them. 30 minutes later, same story. Either he isn't listening or someone else who should know better is doing that. either way, as the one who makes the most frequent trips to the dish pit, I expect to see better upkeep and more communication with the dishwasher from the SA.
-Ruthie was in an extra good mood today. I found it to be amusing and infectious. She gave me no problems today and was overjoyed to hear of the new makanai policy as it pertains to support staff. Although she really doesn't seem to be covering all of her duties as the host when it comes to the bathrooms. Men's bathroom is out of soap.
-Alex irked me a bit today. I've already noticed a lackadaisical attitude in her towards the more important points of service the past few days. Today she handed me a check for A5 and a $15 Kome buck and asked me to apply it for her. A minute later she tells me that the Kome bucks were meant for a specific seat on that ticket. One that she had already closed out. The Kome bucks had been split across all of the seats. I reopen the check (?!) and apply the full Kome bucks to that seat. I take the check over and explain to the table and apologize for the inconvenience of having to credit their account and all. Again Alex comes to me with two other checks from the same table and tells me that I reopened the wrong seat, or applied the Kome bucks to the wrong seat. I don't know. They're all paying separately. One cash, one credit card. I run the card for the amount of their check and luckily the remaining balance for the cash is only off by maybe 50 cents. No one at the table ended up over or undercharged and everything worked out, but even after all that she comes and asks if she can come in 15 minutes later for her dinner shift. No reason. She just wants more of a break. At 3:10pm she is doing closing duties on what was not a busy lunch.
Any VIP's in? Tara and Kelvin. There's a woman I've noticed the last couple of time that comes in alone. She is usually studying while she eats. Aside from them I think an old school chum of Kate's came in and that is it.
Comps& Void Detail:$15 Kome bucks to Alex's table. FNF for Kate's friend. I used the promo comp discount to apply 50% off of Ruthie's bento.
R&M needs?:
86'd items/ need more?
Thursday, November 6, 2014
Thursday AM&PM 11.6.14
Written By:Cameron Stangel
LY Lunch Sales:$1584
Projected Sales:$1693
TY Lunch Sales:$1521
+/- :Missed projections by $172. Down $61 from LY lunch
Lunch Covers:84
Avg PPA:$18.11
LY Dinner Sales: $4341
Projected Sales:$4538
TY Dinner Sales:$4794
+/- :Beat projections by $256. Up $453 from LY dinner
Dinner Covers:178
Avg PPA:$26.93
Weather:Overcast, waiting for the rain which never came
Any Special events going on?:Fun fun fun fest started tonight I believe
Who worked?:Krystin, Clair, Johnny, Sophia, Kaori (FR), Junko (H), Jonathan (SA)
Krystin, Sophia, Naoto, Sayo, Ruthy (H), Ixchel (H), Jason (SA), Mandy (FR)
Flow of Business, Cuts and Ticket Times:
This morning was pretty mellow. I thought because of the weather that we would be busy for ramen but we weren't. We filled up twice maybe but never went on wait and never had sushi bar 100% full. Ticket times were good from both sushi bar and kitchen and everything was coming out in a timely manor.I went 3 on at 12:45pm but once we slowed down I ended up cutting one more 15 minutes after by 1pm. By 1:20 I went one on, Johnny had a semi-full section so I felt confident in that if we were to get a really late pop he would be there to help Sophia, even though I have full trust she can handle the floor.
Plastic in ice cream. Little girl found it seemed to be taken from the edge or rim of the container. They are regulars but still scary that the little girl found this, she asked her mom what it was.We need to be more careful somehow to keep an extra eye out for quality control and issues like this even if it is hiding...everyone just needs to be more aware. Her mom was fine saying they never had any problems before and said it was just an accidental mistake. I apologized a lot but she said not to worry.
This night started off pretty busy. We had a reso for 12 right at 5pm and another 12 at 7:30pm. Early on we had a lot of families in. Some regulars I haven't seen in a while. Its always 7, the parents, nanny and 4 young kids that all look really really close in age. They're really friendly and wanted the party room but I said it was already reserved. They were happy to get sat with no wait at A1 and A5 together. After their dinner I was talking to them and they dad was saying they just like the room for the sake of everyone else in the restaurant since he knows how hard it is to go out to eat with 4 younger kids but they were all really well behaved. I think they haven't come in a long time either because they LOVED the sushi coloring page too.
This night consisted of lots of big parties pretty much the whole night. A few periods of just 2 tops but over all it was a big party night. We went on and off wait twice or so and immediately got back on. Ruthy and Ixchel were on top of getting drinks and asking questions. Ixchel has mentioned before about cocktail and I can see she is serious and wants to help out whenever she can.
I went 3 on when we finally got off wait at 8:40pm. I waited to go 1 on until 9:30 even though it had slowed down a lot just to get Naoto some help as closer just in case we got a late pop, but we didn't so he took everything in the last 1/2 hour.
Specials?
Bento-15
Doughnuts-2
Ceviche-7
Clams-3
iwashi-1
3 Staff members that stood out (why/how):
Tonight was pretty busy but I saw everyone helping each other out and when everyone had down time they were cleaning or restocking. I thought there was a lot of positive teamwork tonight.
Ixchel is eager to learn more about the positions we have at Kome. I think she will make a good CT once we get that host beverage tasting (or learning).
Any VIP's in?
Kayo
Some familiar families
old employee who now has the bahn mi truck
Comps& Void Detail:
F&F to my neighbor and his fiance who came in for lunch.
owner comp
makani
birthday promo
Kome bucks to contest winner
long ticket time to dessert, kitchen lost ticket or misplaced it, but it got made still but 30 min after
same to a midnight sun roll.
R&M needs?:
The lock on the women's bathroom is broken, keeps sliding out..can someone handy check on this tmr?
86'd items/ need more?
LY Lunch Sales:$1584
Projected Sales:$1693
TY Lunch Sales:$1521
+/- :Missed projections by $172. Down $61 from LY lunch
Lunch Covers:84
Avg PPA:$18.11
LY Dinner Sales: $4341
Projected Sales:$4538
TY Dinner Sales:$4794
+/- :Beat projections by $256. Up $453 from LY dinner
Dinner Covers:178
Avg PPA:$26.93
Weather:Overcast, waiting for the rain which never came
Any Special events going on?:Fun fun fun fest started tonight I believe
Who worked?:Krystin, Clair, Johnny, Sophia, Kaori (FR), Junko (H), Jonathan (SA)
Krystin, Sophia, Naoto, Sayo, Ruthy (H), Ixchel (H), Jason (SA), Mandy (FR)
Flow of Business, Cuts and Ticket Times:
This morning was pretty mellow. I thought because of the weather that we would be busy for ramen but we weren't. We filled up twice maybe but never went on wait and never had sushi bar 100% full. Ticket times were good from both sushi bar and kitchen and everything was coming out in a timely manor.I went 3 on at 12:45pm but once we slowed down I ended up cutting one more 15 minutes after by 1pm. By 1:20 I went one on, Johnny had a semi-full section so I felt confident in that if we were to get a really late pop he would be there to help Sophia, even though I have full trust she can handle the floor.
Plastic in ice cream. Little girl found it seemed to be taken from the edge or rim of the container. They are regulars but still scary that the little girl found this, she asked her mom what it was.We need to be more careful somehow to keep an extra eye out for quality control and issues like this even if it is hiding...everyone just needs to be more aware. Her mom was fine saying they never had any problems before and said it was just an accidental mistake. I apologized a lot but she said not to worry.
This night started off pretty busy. We had a reso for 12 right at 5pm and another 12 at 7:30pm. Early on we had a lot of families in. Some regulars I haven't seen in a while. Its always 7, the parents, nanny and 4 young kids that all look really really close in age. They're really friendly and wanted the party room but I said it was already reserved. They were happy to get sat with no wait at A1 and A5 together. After their dinner I was talking to them and they dad was saying they just like the room for the sake of everyone else in the restaurant since he knows how hard it is to go out to eat with 4 younger kids but they were all really well behaved. I think they haven't come in a long time either because they LOVED the sushi coloring page too.
This night consisted of lots of big parties pretty much the whole night. A few periods of just 2 tops but over all it was a big party night. We went on and off wait twice or so and immediately got back on. Ruthy and Ixchel were on top of getting drinks and asking questions. Ixchel has mentioned before about cocktail and I can see she is serious and wants to help out whenever she can.
I went 3 on when we finally got off wait at 8:40pm. I waited to go 1 on until 9:30 even though it had slowed down a lot just to get Naoto some help as closer just in case we got a late pop, but we didn't so he took everything in the last 1/2 hour.
Specials?
Bento-15
Doughnuts-2
Ceviche-7
Clams-3
iwashi-1
3 Staff members that stood out (why/how):
Tonight was pretty busy but I saw everyone helping each other out and when everyone had down time they were cleaning or restocking. I thought there was a lot of positive teamwork tonight.
Ixchel is eager to learn more about the positions we have at Kome. I think she will make a good CT once we get that host beverage tasting (or learning).
Any VIP's in?
Kayo
Some familiar families
old employee who now has the bahn mi truck
Comps& Void Detail:
F&F to my neighbor and his fiance who came in for lunch.
owner comp
makani
birthday promo
Kome bucks to contest winner
long ticket time to dessert, kitchen lost ticket or misplaced it, but it got made still but 30 min after
same to a midnight sun roll.
R&M needs?:
The lock on the women's bathroom is broken, keeps sliding out..can someone handy check on this tmr?
86'd items/ need more?
Wednesday, November 5, 2014
wednesday 11/5/14 recap
Written By: Dusten
LY Lunch Sales: 1728
Projected Sales: 1823
TY Lunch Sales: 1427
+/- :-$396 under projected and down 17% from LY
Lunch Covers: 93
Avg PPA:15.34
LY Dinner Sales: 4153
Projected Sales: 4360
TY Dinner Sales:4265
+/- : up from LY by 3%. -$95 short of projected.
Dinner Covers: 181
Avg PPA:23.56
Weather: Rainy and cool. All day. All night.
Any Special events going on?:
Who worked?:
AM: Sayo, Sophia, Lindsey and Alex CL, Hiroe FR, Jason SA, Junko training Megan (3rd host train)
PM: Sayo, Sophia, Clair, Naoto, Stephanie CL, Jonathan SA, Kaori SA and Ally Hosting
Flow of Business, Cuts and Ticket Times: Slow Lunch. We got a pop after I cut down to just Alex and Lindsey. I saw Lindsey struggle a bit but not like last night. Left Alex on to help her and they closed it down. Alex and Lindsey make a good team, but I had to keep on them about closing duties. The place was a mess when they wanted to leave.
Dinner was busier. It seemed like we had a lot of table hanging around due to the weather though. I think it was good practice for Ally to handle a lobby full of people. No one wanted to be outside tonight.
Specials? 17 bento. Alex sold lots of those. 1x T.carpaccio, 6x poisson Cru.
3 Staff members that stood out (why/how):I've never worked with Jonathan SA before. He is meticulous but slow and inefficient at times. I watched him bussing a table with a tray containing only a bento box. He was gathering up chopsticks and napkins and glasses with his one hand and placing them on the tray. I went over and told him to put the tray down, take the bento box off of it and use both hand to buss the little things onto the tray and carry the bento box in his other hand once everything was loaded up. Bussing with two hands only seems like common sense. I also stopped him from going to help pre-bus when I noticed people trying to get moisture from water glasses only containing ice. It is great to help servers out, but it is better to know how to prioritize one's assistance.
Stephanie handled herself well on the sushi bar tonight. She seemed frantic a little bit at times, but that can be how sushi bar goes at times. A table left her a 50% tip on a good sized ticket.
Ally did really well at the host stand. She came to me with a few questions here and ther so I hung out with her and made her drinks and that sort of thing. I think she has just the right energy to greet people but I know she will have to toughen up too. One guy was taking exception to the seating policy when we were full with several people on wait. Luckily his tardy party member showed before I was needed to step in.
Any VIP's in? Didn't see any familiar faces for lunch. Or really dinner for that matter. Lots of new faces though!
Comps& Void Detail:
So one of the guys from last night's table of arrogant knuckle-dragging mouth-breathing sociopaths called with a few questions regarding the billing on his cards. Actually it was the main guy stirring up trouble. Of course HE would call. We basically had the same conversation over and over that we had last night over and over. They initially gave Lindsey three credit cards to pay. When they weren't satisfied with 8 out of 12 nigiri pieces removed, they only gave me 2 cards to pay for the bill with all 12 pieces removed. This guy wanted to know why his credit card charge had increased. I explained that the total bill was reduced by $32 plus tax for the other 4x $8 toro nigiri, but because the number of payment methods were reduced, the amount charged to each card was increased, as one of his friends declined to pay for their share of the bill. Nice friends. He repeatedly completely misunderstood what I very carefully explained to him. Long story short, I sat with him on the phone and broke out the calculator and figured out exactly how much money each of the card holders needed to collect from their friend in cash.
In the process of all this I managed to review their treatment of Lindsey, of Hiroe, myself and of the rest of our staff and guests. I told them we, at Kome held our standards of food and service very high, and welcome constructive criticism and offer appropriate restitution when we are found to be lacking. I also told him that we have a very basic standard for behavior that we expect of our guests, and that they were WAY out of line last night. He countered with, "well... it was really just one guy." I wondered if he knew he was referring to himself! I responded by saying that if there is a mistake on the food, or a fault in service he would hold Kome as a restaurant and staff responsible right? "Right." Same for everyone sitting at a table of adults carrying on as they did. If no one accepts responsibility for it, everyone is accountable and none of them are welcome to return. He's on his way back to Chile tomorrow so this didn't exactly faze him, but he understood. We got off the phone.
He called back a second time with questions about the tip that he left. I was so glad I got the chance to tell him all of these things! I told him that the tip he left, after Lindsey paid her tip-out percentage to the support staff and sushi bar, she would actually have to pay money from her pocket to serve them. I told him that I allowed her to reject their meager gratuity because, "it ain't all about money over here either." I also mentioned if there was any hint of gratuity accepted on our part Lindsey would be in very big trouble. Hopefully that is the final nail in that coffin and we can put the whole ridiculous ordeal to rest.
I voided a couple of rolls for Sophia, duplicates that weren't made. Also a glass of the old Pinot Noir- 86. Should we mark off the beverages on the table tent flyers as we run out of them? A b-day desset cheese cake.
I looked over the Makanai policy that Take typed up today as it was sitting on the sushi bar. I think it is great we are offering a 50% discount to the host and cocktail. Should we not offer the same to our SA's? They get the same pay as the food runner but no free meal. Also I noticed the discount for servers remains at 20% which is basically the same we offer to other restaurant employees on SIN. These are things that I mentioned to Kayo when I had my one on one meeting with her, and I remember there was more discussion to be had between Take and Kayo regarding them. I extended the discount Ally today and she was grateful for it. I just wonder if it is set policy now or if there is still more to be said on it.
R&M needs?:John La Touf came in for the rent today. He mentioned something about guys coming to fixing the roof, but it was in that very vague 'landlord has to say something on a rainy day and the roof is leaking but he still gets his check' kind of way. We had two parties in the party room, where there is a leak, but it didn't seem to be an issue until the end of the last party. i had Naoto put a bucket under the leak before we closed up. Looks pretty bad... as usual.
86'd items/ need more? more tea lights for tables. We seem to have a shortage of ramekins as well.
LY Lunch Sales: 1728
Projected Sales: 1823
TY Lunch Sales: 1427
+/- :-$396 under projected and down 17% from LY
Lunch Covers: 93
Avg PPA:15.34
LY Dinner Sales: 4153
Projected Sales: 4360
TY Dinner Sales:4265
+/- : up from LY by 3%. -$95 short of projected.
Dinner Covers: 181
Avg PPA:23.56
Weather: Rainy and cool. All day. All night.
Any Special events going on?:
Who worked?:
AM: Sayo, Sophia, Lindsey and Alex CL, Hiroe FR, Jason SA, Junko training Megan (3rd host train)
PM: Sayo, Sophia, Clair, Naoto, Stephanie CL, Jonathan SA, Kaori SA and Ally Hosting
Flow of Business, Cuts and Ticket Times: Slow Lunch. We got a pop after I cut down to just Alex and Lindsey. I saw Lindsey struggle a bit but not like last night. Left Alex on to help her and they closed it down. Alex and Lindsey make a good team, but I had to keep on them about closing duties. The place was a mess when they wanted to leave.
Dinner was busier. It seemed like we had a lot of table hanging around due to the weather though. I think it was good practice for Ally to handle a lobby full of people. No one wanted to be outside tonight.
Specials? 17 bento. Alex sold lots of those. 1x T.carpaccio, 6x poisson Cru.
3 Staff members that stood out (why/how):I've never worked with Jonathan SA before. He is meticulous but slow and inefficient at times. I watched him bussing a table with a tray containing only a bento box. He was gathering up chopsticks and napkins and glasses with his one hand and placing them on the tray. I went over and told him to put the tray down, take the bento box off of it and use both hand to buss the little things onto the tray and carry the bento box in his other hand once everything was loaded up. Bussing with two hands only seems like common sense. I also stopped him from going to help pre-bus when I noticed people trying to get moisture from water glasses only containing ice. It is great to help servers out, but it is better to know how to prioritize one's assistance.
Stephanie handled herself well on the sushi bar tonight. She seemed frantic a little bit at times, but that can be how sushi bar goes at times. A table left her a 50% tip on a good sized ticket.
Ally did really well at the host stand. She came to me with a few questions here and ther so I hung out with her and made her drinks and that sort of thing. I think she has just the right energy to greet people but I know she will have to toughen up too. One guy was taking exception to the seating policy when we were full with several people on wait. Luckily his tardy party member showed before I was needed to step in.
Any VIP's in? Didn't see any familiar faces for lunch. Or really dinner for that matter. Lots of new faces though!
Comps& Void Detail:
So one of the guys from last night's table of arrogant knuckle-dragging mouth-breathing sociopaths called with a few questions regarding the billing on his cards. Actually it was the main guy stirring up trouble. Of course HE would call. We basically had the same conversation over and over that we had last night over and over. They initially gave Lindsey three credit cards to pay. When they weren't satisfied with 8 out of 12 nigiri pieces removed, they only gave me 2 cards to pay for the bill with all 12 pieces removed. This guy wanted to know why his credit card charge had increased. I explained that the total bill was reduced by $32 plus tax for the other 4x $8 toro nigiri, but because the number of payment methods were reduced, the amount charged to each card was increased, as one of his friends declined to pay for their share of the bill. Nice friends. He repeatedly completely misunderstood what I very carefully explained to him. Long story short, I sat with him on the phone and broke out the calculator and figured out exactly how much money each of the card holders needed to collect from their friend in cash.
In the process of all this I managed to review their treatment of Lindsey, of Hiroe, myself and of the rest of our staff and guests. I told them we, at Kome held our standards of food and service very high, and welcome constructive criticism and offer appropriate restitution when we are found to be lacking. I also told him that we have a very basic standard for behavior that we expect of our guests, and that they were WAY out of line last night. He countered with, "well... it was really just one guy." I wondered if he knew he was referring to himself! I responded by saying that if there is a mistake on the food, or a fault in service he would hold Kome as a restaurant and staff responsible right? "Right." Same for everyone sitting at a table of adults carrying on as they did. If no one accepts responsibility for it, everyone is accountable and none of them are welcome to return. He's on his way back to Chile tomorrow so this didn't exactly faze him, but he understood. We got off the phone.
He called back a second time with questions about the tip that he left. I was so glad I got the chance to tell him all of these things! I told him that the tip he left, after Lindsey paid her tip-out percentage to the support staff and sushi bar, she would actually have to pay money from her pocket to serve them. I told him that I allowed her to reject their meager gratuity because, "it ain't all about money over here either." I also mentioned if there was any hint of gratuity accepted on our part Lindsey would be in very big trouble. Hopefully that is the final nail in that coffin and we can put the whole ridiculous ordeal to rest.
I voided a couple of rolls for Sophia, duplicates that weren't made. Also a glass of the old Pinot Noir- 86. Should we mark off the beverages on the table tent flyers as we run out of them? A b-day desset cheese cake.
I looked over the Makanai policy that Take typed up today as it was sitting on the sushi bar. I think it is great we are offering a 50% discount to the host and cocktail. Should we not offer the same to our SA's? They get the same pay as the food runner but no free meal. Also I noticed the discount for servers remains at 20% which is basically the same we offer to other restaurant employees on SIN. These are things that I mentioned to Kayo when I had my one on one meeting with her, and I remember there was more discussion to be had between Take and Kayo regarding them. I extended the discount Ally today and she was grateful for it. I just wonder if it is set policy now or if there is still more to be said on it.
R&M needs?:John La Touf came in for the rent today. He mentioned something about guys coming to fixing the roof, but it was in that very vague 'landlord has to say something on a rainy day and the roof is leaking but he still gets his check' kind of way. We had two parties in the party room, where there is a leak, but it didn't seem to be an issue until the end of the last party. i had Naoto put a bucket under the leak before we closed up. Looks pretty bad... as usual.
86'd items/ need more? more tea lights for tables. We seem to have a shortage of ramekins as well.
Tuesday 11/4/14 recap
Written By: Dusten
LY Lunch Sales:1377
Projected Sales:1404
TY Lunch Sales: 1825
+/- :33% over LY and $421 over projected
Lunch Covers: 93
Avg PPA: 19.62
LY Dinner Sales: 3174
Projected Sales: 3618
TY Dinner Sales: 3992
+/- :26% up from LY and $374 over projected.
Dinner Covers:141
Avg PPA: 28.31
Weather: gloomy and muggy during the day. Raining at night of and on. cooled of significantly.
Any Special events going on?: Texas Gubernatorial Election. Texas Lost.
Who worked?: AM: Clair, Krystin, Johnny, Kate CL, Kaori FR, Jason SA, Junko training Megan at the host station.
PM: Krystin, Clair, Alex, Kate, Lindsey CL , Jason SA, Hiroe FR and Ixchel H.
Flow of Business, Cuts and Ticket Times:Today was not busy. I guess we did good respectively but I've never managed a Tuesday and it was no Labor Day or Columbus Day. I cut Clair for lunch at 12:15, Krystin at !2:45 and Johnny at 1:15. Dinner wasn't much different. We didn't have a significant pop so I cut Kate and Clair at 8:15. I felt two on was two much for Lindsey so I kept Krystin on as long as I could and she came to me in tears asking to be cut at the sight of a big and difficult table. It was 9pm so I let her go and went to help out Alex and Lindsey where I could.
Specials? 11x Bento, 1x Kitchen special 2, 4 poisson cru, 3x tsukiji set, 6x tsukiji carpaccio, 3x tempura special.
3 Staff members that stood out (why/how): Clair was on top of her game today. I honestly feel she has come a very long way since her early serving days. In the past I would see her cut corners. When I would close I'd have to hound her to get her side work done correctly if she hadn't already disappeared for the night. Now I feel she helps maintain the ideal standard of service and I recognize a very genuine concern for Kome and our customers.
I didn't realize Lindsey had never closed sushi bar before. We weren't terribly busy and I didn't have her asking me for really anything. I gave her a few pointers that I've gleaned from experience and she was quite receptive. Despite all of this I don't think she is ready to handle the sushi bar. She passed on a party after I'd cut Clair and Kate and only took another walk-in party reluctantly because she had only 4 people at the bar.
Krystin did well today but kinda of crashed-and-burned at the end. She is going through a lot with the death of a close friend. She seems to deal with her stress by taking on more work for herself until she is buried by it. That and she is trying to quit smoking which I'm sure doesn't help. She did really well all day but I think was just beyond tired and needed to go home.
Any VIP's in? Sashimi Steve came in for lunch solo and then again with his wife for dinner. Rachel of the Rachel and Carlos team came in by herself for lunch and then again for dinner with her man. Darcy of Hausbar came in for lunch.
Kako Ito came in and gave Kate a bit of a hard time regarding the price of her bento. She was unaware of the $1 increase since we switched from the grilled salmon to the rolls. Also she upgraded to a Love for Sale which incurred another $1 charge. Kate was having a hard time talking with her at all and called me into the situation. I spoke with her and realized that she knew Take and Kayo and I extended the FNF discount to her which more than assuaged the situation. She even talked my ear off about her upcoming event and gave me her business card... which I graciously received with both hands.
Jonathan (SA) and his brother I think it was with his brother's girlfriend came in also.
A regular from lunch came in with his family. his name is Phillip. He'd moved to New Orleans maybe two weeks ago. I gave him a little jab saying he just had to drive all the way back for our sushi. He laughed and said he was in town for a wedding and a birthday.
Comps& Void Detail: So... had a table (the last table of the night) send back 12 toro nigiri... well 8. It was a party of 7. From the moment they walked in the door they were trouble. More about that later. They spend upwards of $600. Nearly all nigiri. Lindsey waited on them and came to me saying they wanted a manager. They told me the toro wasn't up to the standard. I didn't see the pieces on the table. I had already asked Lindsey to ask Kazu about the toro. He cut it. He knows more about the fish than I do, and is infinitely more qualified to answer questions regarding the fish itself. That answer didn't help so I talked to them. I thanked them for their feedback, albeit belligerent and condescending. They also mentioned the unagi being cold and one guy asked if all of our unagi was served cold. I explained that there was one person making not only the insane amount of nigiri they ordered, but for every other table in the restaurant as well. That was something they said they did not know. In any case their real problem was with the toro. It wasn't "fatty enough" and "tasted fishy." The fish tasted fishy. They said they weren't looking for compensation. I told them I'd "see what I can do for them." I went to look at their check in the server station and noticed all of the toro nigiri pieces they'd sent back. They ordered 12 pieces and sent back 7 and 1/2. I took 8 nigiri pieces off, sent them $30 kome bucks and hope that'd be the end of it. Kazu and I looked at the pieces, ate a couple. They were fine. I had already explained that every fish is different. Some pieces have more tendon, some have different marbling patterns, all depending on the fish and where from the belly the pieces were cut, but we never intend to serve anything sub-standard. They wanted all 12 pieces off... they said after one of them had a fit throwing all of his platinum American Express cards around and cussing out Lindsey. I didn't see or hear his grown-man-tantrum as I was in the office working on this blog. So I went back to the table. Apologized again and told them I did what I thought was right. They disagreed so I told them I'd refund their cards and remove the pieces and then recharge the cards accordingly. They'd originally paid with 3 cards, this time they gave me two. Lindsey did not tell me they had also given her $200 in cash towards the bill so when I went back with the cards the second time there was still a problem. I apologized for the mistake and said I would fix it. In reality, I had a drunk Chilean meat-head try to give me a basic math lesson that he didn't quite understand himself. I (and his girlfriend) told him "I've got it." I brought him all the credit receipts and the newest version of their invoice that reflected the $200 cash and the $96 dollar discount on their toro nigiri and the balance split between their two cards and prayed that was the end of it. I heard them saying something about going to the Yellow Rose next. We locked the door and that was it.
Seriously... that was just the toro pieces. Lindsey says there were only two people at the table that had a problem with the pieces. Everyone else wanted to eat them and not see them get sent back. This group managed to piss off nearly every employee in the restaurant. From the moment they walked in the door they wanted to be sat as an incomplete party. There were 4 of them, said there would be 8. The party room was already occupied with a res I took earlier today. Ixchel told them they needed to have at least 6 people for us to pull two tables together for them and they could order drinks while they waited. I listened to one guy's voice in particular trash talk just about every restaurant in every city in every country he has ever been in. When they sat, Krystin came to me in tears at the sight of them asking to be cut and not have to take them because she was tired and couldn't handle it. When they sat they ordered 20 sake toro pieces among a plethora of other nigiri which obviously sent Kazu into a stressed state. They ordered two Kome salads that they expected to be out immediately. IMMEDIATELY. I had Vince rush those out. So far so good. They ordered two more salads and Vince had gone off to do something else. Even Hiroe thought the new salad order might've been a duplicate ticket because it was so fast and identical. Found Vince and he made two more salads. Alex said she recognized the main antagonist: A long haired guy from Chile. Alex said she had served him before and he is/was "an asshole." In the past she had brought him a glass of wine from a freshly opened bottle of wine, tasted it, gave it back to her and said "this is trash." Tonight they brought two of their own bottles which we charged them for corking fees. They ordered a couple of bottles of sake as well. Lindsey mentioned that they were spending money which made them slightly more tolerable. Lindsey told me more details about the tantrum the guy threw about not getting all of the toro initially discounted, and said he was verbally abusive to her, tried to tear up the Kome bucks I gave them. Threw credit cards around. Honestly, if they weren't into us for $500-$600 worth of food and drink i would have comped their meal, asked them to leave and told them to not come back after talking to my staff that way. Everyone makes mistakes and every situation has a solution to the problem, and NO ONE deserves to be talked to like that for simply trying to provide an earnest service. This person has no respect for himself, for Kome or it's staff and none of our customers. I'm glad we had maybe 3 or 4 other tables in the dining room when all of this went down because it he was embarrassing himself. I am casting my vote for 86'ing the Chilean Asshole from Kome.
What was I talking about? Oh yeah Voids and Comps. There were 4-5 birthday desserts over the course of the day. Alex won a sales contest for Dangerfield's roll special and got herself a tarantula roll. FNF to Kako Ito at lunch. Employee day off for Jonathan and his brother (?). Alex lost track of a Tsukiji Carpaccio for A4. They weren't upset by any stretch but I took 50% off for long ticket time to be safe.
R&M needs?: Still can't give featured dessert the birthday dessert discount.
86'd items/ need more? candles for birthday desserts.
LY Lunch Sales:1377
Projected Sales:1404
TY Lunch Sales: 1825
+/- :33% over LY and $421 over projected
Lunch Covers: 93
Avg PPA: 19.62
LY Dinner Sales: 3174
Projected Sales: 3618
TY Dinner Sales: 3992
+/- :26% up from LY and $374 over projected.
Dinner Covers:141
Avg PPA: 28.31
Weather: gloomy and muggy during the day. Raining at night of and on. cooled of significantly.
Any Special events going on?: Texas Gubernatorial Election. Texas Lost.
Who worked?: AM: Clair, Krystin, Johnny, Kate CL, Kaori FR, Jason SA, Junko training Megan at the host station.
PM: Krystin, Clair, Alex, Kate, Lindsey CL , Jason SA, Hiroe FR and Ixchel H.
Flow of Business, Cuts and Ticket Times:Today was not busy. I guess we did good respectively but I've never managed a Tuesday and it was no Labor Day or Columbus Day. I cut Clair for lunch at 12:15, Krystin at !2:45 and Johnny at 1:15. Dinner wasn't much different. We didn't have a significant pop so I cut Kate and Clair at 8:15. I felt two on was two much for Lindsey so I kept Krystin on as long as I could and she came to me in tears asking to be cut at the sight of a big and difficult table. It was 9pm so I let her go and went to help out Alex and Lindsey where I could.
Specials? 11x Bento, 1x Kitchen special 2, 4 poisson cru, 3x tsukiji set, 6x tsukiji carpaccio, 3x tempura special.
3 Staff members that stood out (why/how): Clair was on top of her game today. I honestly feel she has come a very long way since her early serving days. In the past I would see her cut corners. When I would close I'd have to hound her to get her side work done correctly if she hadn't already disappeared for the night. Now I feel she helps maintain the ideal standard of service and I recognize a very genuine concern for Kome and our customers.
I didn't realize Lindsey had never closed sushi bar before. We weren't terribly busy and I didn't have her asking me for really anything. I gave her a few pointers that I've gleaned from experience and she was quite receptive. Despite all of this I don't think she is ready to handle the sushi bar. She passed on a party after I'd cut Clair and Kate and only took another walk-in party reluctantly because she had only 4 people at the bar.
Krystin did well today but kinda of crashed-and-burned at the end. She is going through a lot with the death of a close friend. She seems to deal with her stress by taking on more work for herself until she is buried by it. That and she is trying to quit smoking which I'm sure doesn't help. She did really well all day but I think was just beyond tired and needed to go home.
Any VIP's in? Sashimi Steve came in for lunch solo and then again with his wife for dinner. Rachel of the Rachel and Carlos team came in by herself for lunch and then again for dinner with her man. Darcy of Hausbar came in for lunch.
Kako Ito came in and gave Kate a bit of a hard time regarding the price of her bento. She was unaware of the $1 increase since we switched from the grilled salmon to the rolls. Also she upgraded to a Love for Sale which incurred another $1 charge. Kate was having a hard time talking with her at all and called me into the situation. I spoke with her and realized that she knew Take and Kayo and I extended the FNF discount to her which more than assuaged the situation. She even talked my ear off about her upcoming event and gave me her business card... which I graciously received with both hands.
Jonathan (SA) and his brother I think it was with his brother's girlfriend came in also.
A regular from lunch came in with his family. his name is Phillip. He'd moved to New Orleans maybe two weeks ago. I gave him a little jab saying he just had to drive all the way back for our sushi. He laughed and said he was in town for a wedding and a birthday.
Comps& Void Detail: So... had a table (the last table of the night) send back 12 toro nigiri... well 8. It was a party of 7. From the moment they walked in the door they were trouble. More about that later. They spend upwards of $600. Nearly all nigiri. Lindsey waited on them and came to me saying they wanted a manager. They told me the toro wasn't up to the standard. I didn't see the pieces on the table. I had already asked Lindsey to ask Kazu about the toro. He cut it. He knows more about the fish than I do, and is infinitely more qualified to answer questions regarding the fish itself. That answer didn't help so I talked to them. I thanked them for their feedback, albeit belligerent and condescending. They also mentioned the unagi being cold and one guy asked if all of our unagi was served cold. I explained that there was one person making not only the insane amount of nigiri they ordered, but for every other table in the restaurant as well. That was something they said they did not know. In any case their real problem was with the toro. It wasn't "fatty enough" and "tasted fishy." The fish tasted fishy. They said they weren't looking for compensation. I told them I'd "see what I can do for them." I went to look at their check in the server station and noticed all of the toro nigiri pieces they'd sent back. They ordered 12 pieces and sent back 7 and 1/2. I took 8 nigiri pieces off, sent them $30 kome bucks and hope that'd be the end of it. Kazu and I looked at the pieces, ate a couple. They were fine. I had already explained that every fish is different. Some pieces have more tendon, some have different marbling patterns, all depending on the fish and where from the belly the pieces were cut, but we never intend to serve anything sub-standard. They wanted all 12 pieces off... they said after one of them had a fit throwing all of his platinum American Express cards around and cussing out Lindsey. I didn't see or hear his grown-man-tantrum as I was in the office working on this blog. So I went back to the table. Apologized again and told them I did what I thought was right. They disagreed so I told them I'd refund their cards and remove the pieces and then recharge the cards accordingly. They'd originally paid with 3 cards, this time they gave me two. Lindsey did not tell me they had also given her $200 in cash towards the bill so when I went back with the cards the second time there was still a problem. I apologized for the mistake and said I would fix it. In reality, I had a drunk Chilean meat-head try to give me a basic math lesson that he didn't quite understand himself. I (and his girlfriend) told him "I've got it." I brought him all the credit receipts and the newest version of their invoice that reflected the $200 cash and the $96 dollar discount on their toro nigiri and the balance split between their two cards and prayed that was the end of it. I heard them saying something about going to the Yellow Rose next. We locked the door and that was it.
Seriously... that was just the toro pieces. Lindsey says there were only two people at the table that had a problem with the pieces. Everyone else wanted to eat them and not see them get sent back. This group managed to piss off nearly every employee in the restaurant. From the moment they walked in the door they wanted to be sat as an incomplete party. There were 4 of them, said there would be 8. The party room was already occupied with a res I took earlier today. Ixchel told them they needed to have at least 6 people for us to pull two tables together for them and they could order drinks while they waited. I listened to one guy's voice in particular trash talk just about every restaurant in every city in every country he has ever been in. When they sat, Krystin came to me in tears at the sight of them asking to be cut and not have to take them because she was tired and couldn't handle it. When they sat they ordered 20 sake toro pieces among a plethora of other nigiri which obviously sent Kazu into a stressed state. They ordered two Kome salads that they expected to be out immediately. IMMEDIATELY. I had Vince rush those out. So far so good. They ordered two more salads and Vince had gone off to do something else. Even Hiroe thought the new salad order might've been a duplicate ticket because it was so fast and identical. Found Vince and he made two more salads. Alex said she recognized the main antagonist: A long haired guy from Chile. Alex said she had served him before and he is/was "an asshole." In the past she had brought him a glass of wine from a freshly opened bottle of wine, tasted it, gave it back to her and said "this is trash." Tonight they brought two of their own bottles which we charged them for corking fees. They ordered a couple of bottles of sake as well. Lindsey mentioned that they were spending money which made them slightly more tolerable. Lindsey told me more details about the tantrum the guy threw about not getting all of the toro initially discounted, and said he was verbally abusive to her, tried to tear up the Kome bucks I gave them. Threw credit cards around. Honestly, if they weren't into us for $500-$600 worth of food and drink i would have comped their meal, asked them to leave and told them to not come back after talking to my staff that way. Everyone makes mistakes and every situation has a solution to the problem, and NO ONE deserves to be talked to like that for simply trying to provide an earnest service. This person has no respect for himself, for Kome or it's staff and none of our customers. I'm glad we had maybe 3 or 4 other tables in the dining room when all of this went down because it he was embarrassing himself. I am casting my vote for 86'ing the Chilean Asshole from Kome.
What was I talking about? Oh yeah Voids and Comps. There were 4-5 birthday desserts over the course of the day. Alex won a sales contest for Dangerfield's roll special and got herself a tarantula roll. FNF to Kako Ito at lunch. Employee day off for Jonathan and his brother (?). Alex lost track of a Tsukiji Carpaccio for A4. They weren't upset by any stretch but I took 50% off for long ticket time to be safe.
R&M needs?: Still can't give featured dessert the birthday dessert discount.
86'd items/ need more? candles for birthday desserts.
Monday, November 3, 2014
Monday AM&PM 11.3.14
Written By: Cameron Stangel
LY Lunch Sales:$2073
Projected Sales:$2140
TY Lunch Sales:$1825
+/- :Missed projections by $315 downLY by $248
Lunch Covers: 99
Avg PPA:$18.43
LY Dinner Sales:$3945
Projected Sales:$4114
TY Dinner Sales:$3881
+/- :Missed projections by $233. down LY dinner by $64
Dinner Covers:135
Avg PPA:$28.75
Weather: Looks like rain
Any Special events going on?:
Who worked?:Joel, Kate, Krystin, Sayo, Hiroe (FR), Jason (SA), Junko (H)
Joel, Clair, Miho, Stephanie, Mandy, Krystin (H_TR), Megan (h-tr), Hiroe (FR), Kaori (SA)
Flow of Business, Cuts and Ticket Times:
I had a problem with B1 today. it was a 3 top and 2 of the 3 ordered rolls only and 1 ordered a sushi lunch. The rolls came out but the sushi lunch took 15 extra minutes. A few things were wrong about this. I wasn't aware of the full situation until it was basically over. Joel didn't say anything was wrong until the sushi lunch came out and they wanted it to go since it took so long. Also, the rolls shouldn't have gone out separately during lunch. Rolls and sushi lunch go out together and if rolls are sitting too long there needs to be some sort of communication. If Joel told me earlier what was going on I could have talked to the sushi bar to expedite the ticket. He just ran the food and waited not saying anything..so I'm a little confused about that because if I knew about it sooner I could have fixed the situation before they were angry, but by the time I went to talk to them they were already upset. They ended up taking the sushi lunch to go since they were finished eating. I went up and appologized about the time and how it should have come out together and how I'll talk with the sushi chefs and servers. The guy whos sushi lunch it was, seemed ok and a little disappointed so I said "since you're taking your sushi lunch to go I'd be happy to take 50% and here are $10 Kome Bucks to use towards your next visit" and his friend blurted out it was his birthday and all they wanted to do was eat sushi together but didn't and 50% off isn't what they had in mind. I thought 100% sushi lunch comp and $10 Kome bucks was a little much but they started really pushing so I apologized again, took back the 50% and just took the full sushi lunch off and let them keep the Kome bucks, since they already had it.
I talked to Joel about this and told him if he every has any concerns about his rolls or ticket times he needs to tell the manager ASAP so they can communicate with sushi bar or kitchen too. The sushi bar was really really busy today so if a table only has rolls then a separate ticket for sushi lunch the sushi bar doesn't have time to check all the table numbers they are concerned with putting out the food, so thats why I am here to communicate that I need the rest of the missing ticket since they don't know. Sometimes when its slow, yes, they can check table numbers but today they couldn't. He said from now on he will do this he didn't want to pester the sushi bar.. I told him he should never pester the sushi bar, I should.
Anyways.. this morning was busy it was good. Lindsey and her hubby came in to eat with all her saved up contest winnings from the past few weeks, which was a nice treat for them they really enjoyed it! We filled up and went on wait by 12pm. Everyone was really busy, but still helpful to eachother. At 1pm I went 2 on with semi-full sections, so the closer was able to get some more tables. Things slowed down a lot but we still had tables walking in until 1:45. Everything seemed to go well minus the sushi lunch table. I hope they ended up happy after all, they did leave smiling.
Tonight Mandy had her first solo night. She was a 4pm opener and really kicked butt. She is amazing on the floor and all her tables loved her. She was super calm and didn't need help once, even though I kept an eye on her just in case! She didn't need help getting waters ready, setting up her tables or even running food. She did great I'm happy to have her on the server team! She was the first and second person to sell the hot rock and other specials too.
Tonight I also had Megan training on Host with Krystin. I saw her come out of her shell towards the end I could tell she was getting more comfortable on the floor. She had the table numbers downbut her irrashamise was quite...but towards the end she was getting more comfortable with it. She improved over the shift and I can see her improving more. She got along with everyone and I think she and Ally are good additions so Mandy can have more time serving when we need her! Yay, everyone is shifting into place.
Tonight was busy...........ichi ban was super busy but Kazu did a great job, I saw his tickets backing up so I made sure servers told their customers there might be await on their items before hand so no one was upset. Everyone was happy. I went 3 on at 8:50pm and 2 on at 9:15. One on at 9:45. We slowed down after 8:30pm and started emptying out. We started out on wait by 7:25pm and had an hour wait until 8:30. A lot of people wanted drinks so I was having Megan shadow me in the begining but before too long she was able to grab some her self just by double checking with me she was doing it correctly. Over all it was a long good busy day!
Specials?
Bentos-20
ceviche-5
hot rocks-4
clams-2
apple pie gyoza-1
3 Staff members that stood out (why/how):
Joel, for reasons stated above.
Mandy was awesome! And I'm looking forward to see Megan grow.
Any VIP's in?
Lindsey and her husband
Comps& Void Detail:
Birthday
Kome Bucks
F&F
Long ticket time sushi lunch
Misring/86
R&M needs?:
86'd items/ need more?
LY Lunch Sales:$2073
Projected Sales:$2140
TY Lunch Sales:$1825
+/- :Missed projections by $315 downLY by $248
Lunch Covers: 99
Avg PPA:$18.43
LY Dinner Sales:$3945
Projected Sales:$4114
TY Dinner Sales:$3881
+/- :Missed projections by $233. down LY dinner by $64
Dinner Covers:135
Avg PPA:$28.75
Weather: Looks like rain
Any Special events going on?:
Who worked?:Joel, Kate, Krystin, Sayo, Hiroe (FR), Jason (SA), Junko (H)
Joel, Clair, Miho, Stephanie, Mandy, Krystin (H_TR), Megan (h-tr), Hiroe (FR), Kaori (SA)
Flow of Business, Cuts and Ticket Times:
I had a problem with B1 today. it was a 3 top and 2 of the 3 ordered rolls only and 1 ordered a sushi lunch. The rolls came out but the sushi lunch took 15 extra minutes. A few things were wrong about this. I wasn't aware of the full situation until it was basically over. Joel didn't say anything was wrong until the sushi lunch came out and they wanted it to go since it took so long. Also, the rolls shouldn't have gone out separately during lunch. Rolls and sushi lunch go out together and if rolls are sitting too long there needs to be some sort of communication. If Joel told me earlier what was going on I could have talked to the sushi bar to expedite the ticket. He just ran the food and waited not saying anything..so I'm a little confused about that because if I knew about it sooner I could have fixed the situation before they were angry, but by the time I went to talk to them they were already upset. They ended up taking the sushi lunch to go since they were finished eating. I went up and appologized about the time and how it should have come out together and how I'll talk with the sushi chefs and servers. The guy whos sushi lunch it was, seemed ok and a little disappointed so I said "since you're taking your sushi lunch to go I'd be happy to take 50% and here are $10 Kome Bucks to use towards your next visit" and his friend blurted out it was his birthday and all they wanted to do was eat sushi together but didn't and 50% off isn't what they had in mind. I thought 100% sushi lunch comp and $10 Kome bucks was a little much but they started really pushing so I apologized again, took back the 50% and just took the full sushi lunch off and let them keep the Kome bucks, since they already had it.
I talked to Joel about this and told him if he every has any concerns about his rolls or ticket times he needs to tell the manager ASAP so they can communicate with sushi bar or kitchen too. The sushi bar was really really busy today so if a table only has rolls then a separate ticket for sushi lunch the sushi bar doesn't have time to check all the table numbers they are concerned with putting out the food, so thats why I am here to communicate that I need the rest of the missing ticket since they don't know. Sometimes when its slow, yes, they can check table numbers but today they couldn't. He said from now on he will do this he didn't want to pester the sushi bar.. I told him he should never pester the sushi bar, I should.
Anyways.. this morning was busy it was good. Lindsey and her hubby came in to eat with all her saved up contest winnings from the past few weeks, which was a nice treat for them they really enjoyed it! We filled up and went on wait by 12pm. Everyone was really busy, but still helpful to eachother. At 1pm I went 2 on with semi-full sections, so the closer was able to get some more tables. Things slowed down a lot but we still had tables walking in until 1:45. Everything seemed to go well minus the sushi lunch table. I hope they ended up happy after all, they did leave smiling.
Tonight Mandy had her first solo night. She was a 4pm opener and really kicked butt. She is amazing on the floor and all her tables loved her. She was super calm and didn't need help once, even though I kept an eye on her just in case! She didn't need help getting waters ready, setting up her tables or even running food. She did great I'm happy to have her on the server team! She was the first and second person to sell the hot rock and other specials too.
Tonight I also had Megan training on Host with Krystin. I saw her come out of her shell towards the end I could tell she was getting more comfortable on the floor. She had the table numbers downbut her irrashamise was quite...but towards the end she was getting more comfortable with it. She improved over the shift and I can see her improving more. She got along with everyone and I think she and Ally are good additions so Mandy can have more time serving when we need her! Yay, everyone is shifting into place.
Tonight was busy...........ichi ban was super busy but Kazu did a great job, I saw his tickets backing up so I made sure servers told their customers there might be await on their items before hand so no one was upset. Everyone was happy. I went 3 on at 8:50pm and 2 on at 9:15. One on at 9:45. We slowed down after 8:30pm and started emptying out. We started out on wait by 7:25pm and had an hour wait until 8:30. A lot of people wanted drinks so I was having Megan shadow me in the begining but before too long she was able to grab some her self just by double checking with me she was doing it correctly. Over all it was a long good busy day!
Specials?
Bentos-20
ceviche-5
hot rocks-4
clams-2
apple pie gyoza-1
3 Staff members that stood out (why/how):
Joel, for reasons stated above.
Mandy was awesome! And I'm looking forward to see Megan grow.
Any VIP's in?
Lindsey and her husband
Comps& Void Detail:
Birthday
Kome Bucks
F&F
Long ticket time sushi lunch
Misring/86
R&M needs?:
86'd items/ need more?
Sunday, November 2, 2014
Sunday AM&PM 11.2.14
Written By: Cameron Stangel
LY Lunch Sales:$2202
Projected Sales:$2416
TY Lunch Sales:$1731
+/- :Missed projections by $685. Down LY lunch by $471
Lunch Covers:112
Avg PPA:$15.46
LY Dinner Sales:$4096
Projected Sales:$4249
TY Dinner Sales:$3865
+/- :Missed projections by $348. Down $231 from LY
Dinner Covers:140
Avg PPA:$27.61
Weather:Best day ever. Such a beautiful day
Any Special events going on?: Elizabeth's wedding! Congrats!
Who worked?: Sayo, Jason, Joel, Stephanie, Krystin (H-TR), Ally (h-tr), Ixchel (FR), Mandy (SA)
Flow of Business, Cuts and Ticket Times:
This morning we had our usual early crowds. When we opened we had about 1/2 the restaurant fill up. Krystin really let Ally take control today and Ally did a great job. She is very comfortable at the host stand and is always really pleasant to work with. After our big pop at opening we had a nice staggering of table. I believe we went on wait once, shortly, but then things quieted down a lot. I went 3 on at 1:50 but quickly cut Joel also so we were 2 on by 2:15pm. I went one on at 2:25. I was nervous we would get slammed but since we had no new tables walk in for 30 minutes I thought it would be ok, and we were. Stephanie got a one top and a two in the last 45 minutes. I cut Krystin from Host at 2pm and let Ally run it alone for the last hour and do all the closing sidework. Since we weren't very busy she didn't have too much to do but it was good letting her feel it out being up there alone.
Mandy is off until Thursday but we talked and she is going to come in tonight to do her last day of server training to get it out of the way. Since her schedule is so open I would like to get her ready to be able to help on n to the servers.
Another busy start to dinner. We had 7 tables waiting at open. and on wait by 5:30 until about 8pm where it started to empty out. But, from 5:30 to 8 we were super super busy. Everyone has been enjoying the new outside area and no one has heard any complaints about seating so that's good. Everyone was ordering drinks as well which helped the wait times pass. Everyone was on a double but came in fresh for the PM shift. Sayo was watering the restaurant a lot and mandy had her SA mentality and prebussed everyone. When it started to die down I went 3 on at 8:30, and 1 on at 9:15pm. We only got one new table in the last 30 minutes.
Mandy caught on really quick and alex let her run most of the show and by the end of the night they had all the As and took tables in rotation solo. She did good. She is picking up Jasons night shift tomorrow, Ill be working and able to help her along with anyone else too.
Jason got distracted when closing out s12 tonight becasue he had gotten triple sat at the sushi bar. He gave s12 the checkout for s2 instead. They had been charged less than what they ordered, and left and it wasn't till he realized he still had the open ticket for s12 still open he realized what had happened. For the new s2 ticket he re rang in everything with (NOMAKE) to give them the $40.59 check. They paid the correct amount but s12 paid the same..Jason realized his mistake and personally paid out the extra $41.57 from the wrong ticket being cashed out so everything balanced. I talked to him about being careful and he knew his mistake.
Specials?
Bento -11
Smoking Sashimi-12
apple pie gyoza-4
ceviche-13
clams-2
3 Staff members that stood out (why/how):
Ally doing great. Mandy doing great.
Any VIP's in?
able
Comps& Void Detail:
training meals
Kome bucks winner
F7F able
birthday dessert
makani
R&M needs?:
86'd items/ need more?
Speed pour for the new flavored sake
LY Lunch Sales:$2202
Projected Sales:$2416
TY Lunch Sales:$1731
+/- :Missed projections by $685. Down LY lunch by $471
Lunch Covers:112
Avg PPA:$15.46
LY Dinner Sales:$4096
Projected Sales:$4249
TY Dinner Sales:$3865
+/- :Missed projections by $348. Down $231 from LY
Dinner Covers:140
Avg PPA:$27.61
Weather:Best day ever. Such a beautiful day
Any Special events going on?: Elizabeth's wedding! Congrats!
Who worked?: Sayo, Jason, Joel, Stephanie, Krystin (H-TR), Ally (h-tr), Ixchel (FR), Mandy (SA)
Flow of Business, Cuts and Ticket Times:
This morning we had our usual early crowds. When we opened we had about 1/2 the restaurant fill up. Krystin really let Ally take control today and Ally did a great job. She is very comfortable at the host stand and is always really pleasant to work with. After our big pop at opening we had a nice staggering of table. I believe we went on wait once, shortly, but then things quieted down a lot. I went 3 on at 1:50 but quickly cut Joel also so we were 2 on by 2:15pm. I went one on at 2:25. I was nervous we would get slammed but since we had no new tables walk in for 30 minutes I thought it would be ok, and we were. Stephanie got a one top and a two in the last 45 minutes. I cut Krystin from Host at 2pm and let Ally run it alone for the last hour and do all the closing sidework. Since we weren't very busy she didn't have too much to do but it was good letting her feel it out being up there alone.
Mandy is off until Thursday but we talked and she is going to come in tonight to do her last day of server training to get it out of the way. Since her schedule is so open I would like to get her ready to be able to help on n to the servers.
Another busy start to dinner. We had 7 tables waiting at open. and on wait by 5:30 until about 8pm where it started to empty out. But, from 5:30 to 8 we were super super busy. Everyone has been enjoying the new outside area and no one has heard any complaints about seating so that's good. Everyone was ordering drinks as well which helped the wait times pass. Everyone was on a double but came in fresh for the PM shift. Sayo was watering the restaurant a lot and mandy had her SA mentality and prebussed everyone. When it started to die down I went 3 on at 8:30, and 1 on at 9:15pm. We only got one new table in the last 30 minutes.
Mandy caught on really quick and alex let her run most of the show and by the end of the night they had all the As and took tables in rotation solo. She did good. She is picking up Jasons night shift tomorrow, Ill be working and able to help her along with anyone else too.
Jason got distracted when closing out s12 tonight becasue he had gotten triple sat at the sushi bar. He gave s12 the checkout for s2 instead. They had been charged less than what they ordered, and left and it wasn't till he realized he still had the open ticket for s12 still open he realized what had happened. For the new s2 ticket he re rang in everything with (NOMAKE) to give them the $40.59 check. They paid the correct amount but s12 paid the same..Jason realized his mistake and personally paid out the extra $41.57 from the wrong ticket being cashed out so everything balanced. I talked to him about being careful and he knew his mistake.
Specials?
Bento -11
Smoking Sashimi-12
apple pie gyoza-4
ceviche-13
clams-2
3 Staff members that stood out (why/how):
Ally doing great. Mandy doing great.
Any VIP's in?
able
Comps& Void Detail:
training meals
Kome bucks winner
F7F able
birthday dessert
makani
R&M needs?:
86'd items/ need more?
Speed pour for the new flavored sake
Saturday PM 11/1/14
Written By:Cameron Stangel
LY Dinner Sales:$6055
Projected Sales:$6450
TY Dinner Sales:$7562
+/- :Beat sales goal by $1112. Up LY dinner by $1507 sweet
Dinner Covers:267
Avg PPA:
Weather:cold
Any Special events going on?:F1..?football probably
Who worked?:Sayo, Lindsey, Jason, Naoto, Stephanie, Jason SA, Ixchel H, Ruthy H, Hiroe FR, Krystin CT
Flow of Business, Cuts and Ticket Times:
Boy was it busy. We were on an hour wait by 5:40pm. It was big top after big top real early on. I had a 10 person reso at 5:30. Drako Family was 10 in at 5:30 and two 7 tops back to back. For the first few hours it was 5+ or more. We were busy and it was great, it didn't seem too busy for us but sushi bar got their butts handed to them :) Rolls were coming out 30+minutes for a little bit but they bounced back from that. They were all working super hard it was great. Not many complaints about roll times either, one couple only ordered rolls so they had no food for like 25 minutes so I went and brought them each a Kome set so they didn't starve! they were really thankful and said they would wait hours for our food but love the Kome set.
We were busy and stayed busy from 5:30pm to 10 and between 10 and 11 a few tables came in but we werent bombarded with the last call. Krystin CT and killed it making close to $700. She got a little stressed since everyone was rushing her with drink orders but she kept it together and I tried to help where I could.
I went 3 on at 10pm and 1 on at 10:40pm.
Specials?
doughnuts-2
posson cru-9
3 Staff members that stood out (why/how):
Stephanie switched shifts with Dusten tonight (a busy Saturday) to close sushi bar. After working with her and discussing this at our meeting I had a gut feeling I couldn't let her close. I think she is a good employee but Saturday nights are busy and Sushi bar closing is HARD. She gets her self into the weeds on a monday or wednesday. I need a strong, confident closer who works more frequently to be able to keep up with the demand and average sales of business. I pulled up Stephanie's previous checkouts (from the times she gets into the weeds on week days) and her sales are averaging $700 maybe a little more where as Dusten on a typical Saturday night are pulling a minimum of $1300, highs over $2000. We talked and I reassured her this wasn't anything against her but I needed a stronger, seasoned employee who is here pretty regularly to be able to calmly handle the amount of business sushi bar gets. She was upset at first but after talking to her I think she realized why I made this decision. Jason closed and made $500 effortlessly more almost $1900 while she pulled in $1400. She wasn't stressed but it was a lighter work load for her which was good.
Krystin was stressed a little but kept calm when she needed help
Any VIP's in?
Drako
Comps& Void Detail:
F&F kome set
DNL endo roll. A4 was a really picky eater and said it was too fishy (she ate a bite of tobiko only.....) she changed her mind to a mango avo
bday dessert
Kome bucks sales goal winners
R&M needs?:
86'd items/ need more?
LY Dinner Sales:$6055
Projected Sales:$6450
TY Dinner Sales:$7562
+/- :Beat sales goal by $1112. Up LY dinner by $1507 sweet
Dinner Covers:267
Avg PPA:
Weather:cold
Any Special events going on?:F1..?football probably
Who worked?:Sayo, Lindsey, Jason, Naoto, Stephanie, Jason SA, Ixchel H, Ruthy H, Hiroe FR, Krystin CT
Flow of Business, Cuts and Ticket Times:
Boy was it busy. We were on an hour wait by 5:40pm. It was big top after big top real early on. I had a 10 person reso at 5:30. Drako Family was 10 in at 5:30 and two 7 tops back to back. For the first few hours it was 5+ or more. We were busy and it was great, it didn't seem too busy for us but sushi bar got their butts handed to them :) Rolls were coming out 30+minutes for a little bit but they bounced back from that. They were all working super hard it was great. Not many complaints about roll times either, one couple only ordered rolls so they had no food for like 25 minutes so I went and brought them each a Kome set so they didn't starve! they were really thankful and said they would wait hours for our food but love the Kome set.
We were busy and stayed busy from 5:30pm to 10 and between 10 and 11 a few tables came in but we werent bombarded with the last call. Krystin CT and killed it making close to $700. She got a little stressed since everyone was rushing her with drink orders but she kept it together and I tried to help where I could.
I went 3 on at 10pm and 1 on at 10:40pm.
Specials?
doughnuts-2
posson cru-9
3 Staff members that stood out (why/how):
Stephanie switched shifts with Dusten tonight (a busy Saturday) to close sushi bar. After working with her and discussing this at our meeting I had a gut feeling I couldn't let her close. I think she is a good employee but Saturday nights are busy and Sushi bar closing is HARD. She gets her self into the weeds on a monday or wednesday. I need a strong, confident closer who works more frequently to be able to keep up with the demand and average sales of business. I pulled up Stephanie's previous checkouts (from the times she gets into the weeds on week days) and her sales are averaging $700 maybe a little more where as Dusten on a typical Saturday night are pulling a minimum of $1300, highs over $2000. We talked and I reassured her this wasn't anything against her but I needed a stronger, seasoned employee who is here pretty regularly to be able to calmly handle the amount of business sushi bar gets. She was upset at first but after talking to her I think she realized why I made this decision. Jason closed and made $500 effortlessly more almost $1900 while she pulled in $1400. She wasn't stressed but it was a lighter work load for her which was good.
Krystin was stressed a little but kept calm when she needed help
Any VIP's in?
Drako
Comps& Void Detail:
F&F kome set
DNL endo roll. A4 was a really picky eater and said it was too fishy (she ate a bite of tobiko only.....) she changed her mind to a mango avo
bday dessert
Kome bucks sales goal winners
R&M needs?:
86'd items/ need more?
Saturday, November 1, 2014
Saturday AM 11/1/14 recap
Written By:Dusten
LY Lunch Sales:2358
Projected Sales: 2698
TY Lunch Sales: 2763
+/- : beat projected by $65 and up from LY by 17%
Lunch Covers:165
Avg PPA: 16.75
Weather: Doesn't get much nicer. Mid sixties at open and mid seventies by lunch close.
Any Special events going on?: Dia de los Muertos.
Who worked?: Camacho, Lindsey, Alex, Johnny CL, Amanda FR, Jason SA and Ruthy H.
Flow of Business, Cuts and Ticket Times: Today was busy. I'm not familiar with Saturday lunches but Johnny tells me we aren't usually on any kind of wait, much less one for an hour and a half. We started out somewhat mellow but as the shift wore on we had a good steady crowd. I actually just had some people just walk in several minutes after we were closed and flip our sign back to "open." They managed to see themselves back out the door. I wasn't immediately aware of their presence and re-flipped the sign back to "closed" as they left. Bunch of savages in this town. I cut Lindsey at 2:10, Jason at 2:30 and Alex at 2:45pm.
Specials?
3 Staff members that stood out (why/how):Ruthy and Jason Clark both were late by more than 20 minutes. Ruthy was at least aware that she was working and called 5 minutes prior to opening to say she'd be 20-3- minutes late. Jason just flat out wasn't aware of his schedule. I called him to see if he was on his way and he came in after that.
Johnny had a great lunch. Sold a ton of bento and put the shine on the owners of Moonshine and Counter Cafe.
Any VIP's in? I saw Victor in the crowd early on. After close I spoke with a woman named Debbie that came in with the owner of Moonshine. Apparently she owns Counter Cafe and they are partners. She told me they are opening a second location on 12th and Chicon. It was her first time here and said it was "fabulous." She says she dines alone frequently and I told her about the dinner menu. Good times.
Comps& Void Detail: 8x maguro nigiri, misring. I voided several sushi items for employees today. Well after I had everyone put in their employee food orders, Toshi hands me 6 tickets and tells me he can't make them. The reasoning was a little fuzzy, either he felt like they were too busy or didn't have enough fish. I wasn't terribly interested in excuses. i just wanted to ask Vince if he'd mind terribly if those who's sushi wasn't going to be made, if he minded kitchen food being ordered. Of course all of this devolved into a "if they're not gonna do their job, we're not gonna do ours," situation that shouldn't happen in the first place. As a server, if we decide to cut ourselves and not take any more tables, there is hell to pay. Joey made a total of 67 ramen and udon today and didn't eat lunch because he wanted a sushi lunch with an austin roll. That sucks. so, 2 sushi lunches, a sashimi lunch, chirashi, a maguro zuke don, one uni nigiri and one hokkigai nigiri.
Lunches for Alex and Johnny both bought with their bento box selling prowess.
R&M needs?:Jason Clark came in without a work shirt and needs to have one deducted from his check.
86'd items/ need more?
LY Lunch Sales:2358
Projected Sales: 2698
TY Lunch Sales: 2763
+/- : beat projected by $65 and up from LY by 17%
Lunch Covers:165
Avg PPA: 16.75
Weather: Doesn't get much nicer. Mid sixties at open and mid seventies by lunch close.
Any Special events going on?: Dia de los Muertos.
Who worked?: Camacho, Lindsey, Alex, Johnny CL, Amanda FR, Jason SA and Ruthy H.
Flow of Business, Cuts and Ticket Times: Today was busy. I'm not familiar with Saturday lunches but Johnny tells me we aren't usually on any kind of wait, much less one for an hour and a half. We started out somewhat mellow but as the shift wore on we had a good steady crowd. I actually just had some people just walk in several minutes after we were closed and flip our sign back to "open." They managed to see themselves back out the door. I wasn't immediately aware of their presence and re-flipped the sign back to "closed" as they left. Bunch of savages in this town. I cut Lindsey at 2:10, Jason at 2:30 and Alex at 2:45pm.
Specials?
3 Staff members that stood out (why/how):Ruthy and Jason Clark both were late by more than 20 minutes. Ruthy was at least aware that she was working and called 5 minutes prior to opening to say she'd be 20-3- minutes late. Jason just flat out wasn't aware of his schedule. I called him to see if he was on his way and he came in after that.
Johnny had a great lunch. Sold a ton of bento and put the shine on the owners of Moonshine and Counter Cafe.
Any VIP's in? I saw Victor in the crowd early on. After close I spoke with a woman named Debbie that came in with the owner of Moonshine. Apparently she owns Counter Cafe and they are partners. She told me they are opening a second location on 12th and Chicon. It was her first time here and said it was "fabulous." She says she dines alone frequently and I told her about the dinner menu. Good times.
Comps& Void Detail: 8x maguro nigiri, misring. I voided several sushi items for employees today. Well after I had everyone put in their employee food orders, Toshi hands me 6 tickets and tells me he can't make them. The reasoning was a little fuzzy, either he felt like they were too busy or didn't have enough fish. I wasn't terribly interested in excuses. i just wanted to ask Vince if he'd mind terribly if those who's sushi wasn't going to be made, if he minded kitchen food being ordered. Of course all of this devolved into a "if they're not gonna do their job, we're not gonna do ours," situation that shouldn't happen in the first place. As a server, if we decide to cut ourselves and not take any more tables, there is hell to pay. Joey made a total of 67 ramen and udon today and didn't eat lunch because he wanted a sushi lunch with an austin roll. That sucks. so, 2 sushi lunches, a sashimi lunch, chirashi, a maguro zuke don, one uni nigiri and one hokkigai nigiri.
Lunches for Alex and Johnny both bought with their bento box selling prowess.
R&M needs?:Jason Clark came in without a work shirt and needs to have one deducted from his check.
86'd items/ need more?
Friday AM&PM 10.31.14
Written By: Cameron Stangel
LY Lunch Sales:$1968
Projected Sales:$2244
TY Lunch Sales:$2234
+/- :Missed projections by $10, but beat LY by $266
Lunch Covers: 144
Avg PPA:$15.51
LY Dinner Sales:$7077
Projected Sales:$7190
TY Dinner Sales:$4432
+/- :Missed projections by $2758, Down LY from $2645
Dinner Covers:160
Avg PPA:$27.70
Weather: Warm but finally a cold evening (bringing a sweater for the last month has paid off everyone!!)
Any Special events going on?: Halloween
Who worked?:Lindsey, Sayo, Joel, Jason, Jason (SA), Ixchel (TR H), Ally (tr H), Jonathan (SA)
Joel Lindsey, Sayo, Jason, Alex, Jaosn (SA), Mandy (H), Krystin (H), Kaori (FR)
Flow of Business, Cuts and Ticket Times:
Oh wow what a busy lunch. We filled up about 12. Sushi bar was left till last like always even though the girls tried. Lindsey got sat all at once but stayed calm cool and collected. I help her get waters but other than that she was good to go. I had an issue with B3 where a woman had the udon but requested the shrimp tempura to be on the side (so it didn't get soggy) but when she got her udon it was on the side but it seemed to have been pulled off last minute once they realized what the ticket said...so shrimp was still soggy. Lindsey had the tempura remade and brought it out. I went over and apologized for the mistake and she was happy and said it might be because we were so busy but I reassured her that isn't an excuse and no matter how busy or slow we were we need to take every order as they come requested and apologized how they missed it. She was happy with the response and happy to know this.
Tonight was funny. We were dead like a graveyard until about 7:45pm and all of a sudden everyone wanted to come out to eat. From then on until about 9 or so we were on a full wait, and everyone was turning tables and in a great flow..maybe all the awesome face paint helped. It was funny watching everyone tonight because you could tell they forgot they were wearing the face paint, but all the customers got a kick out of it. Once 9pm rolled around we emptied out really quickly. I cut Krystin form Host, Camacho and Sayo. By 9:30 we were 2 on and Dustin had 100% at 10:15. We only got a few new tables in the last hour, maybe even longer, but we did get the 10:55pm customers who were great and thankful we were still open! They were in and out with everyone else.
I had a feeling we would be busy early on but dead the rest of the night which is exactly what happened..still a good night, stress free.
Specials?
Clams-2
Doughnuts-1
3 Staff members that stood out (why/how):
All my doubles (pretty much everyone) was awesome today, really pulled through until the end, which I know is hard. Woo
Any VIP's in?
Comps& Void Detail:
A woman at S12, a regular who gets the Hokkidon everytime had a problem with it today saying something was off. She said something tasted sour either the rice or salmon but wasn't happy paying for it. She does always get this and said she will get it next time but she said it wasn't what she has been getting.
Kome bucks to contest winners
F&F
20% thinkery cupon
makani
DNL for hokkidon
R&M needs?:
86'd items/ need more?
LY Lunch Sales:$1968
Projected Sales:$2244
TY Lunch Sales:$2234
+/- :Missed projections by $10, but beat LY by $266
Lunch Covers: 144
Avg PPA:$15.51
LY Dinner Sales:$7077
Projected Sales:$7190
TY Dinner Sales:$4432
+/- :Missed projections by $2758, Down LY from $2645
Dinner Covers:160
Avg PPA:$27.70
Weather: Warm but finally a cold evening (bringing a sweater for the last month has paid off everyone!!)
Any Special events going on?: Halloween
Who worked?:Lindsey, Sayo, Joel, Jason, Jason (SA), Ixchel (TR H), Ally (tr H), Jonathan (SA)
Joel Lindsey, Sayo, Jason, Alex, Jaosn (SA), Mandy (H), Krystin (H), Kaori (FR)
Flow of Business, Cuts and Ticket Times:
Oh wow what a busy lunch. We filled up about 12. Sushi bar was left till last like always even though the girls tried. Lindsey got sat all at once but stayed calm cool and collected. I help her get waters but other than that she was good to go. I had an issue with B3 where a woman had the udon but requested the shrimp tempura to be on the side (so it didn't get soggy) but when she got her udon it was on the side but it seemed to have been pulled off last minute once they realized what the ticket said...so shrimp was still soggy. Lindsey had the tempura remade and brought it out. I went over and apologized for the mistake and she was happy and said it might be because we were so busy but I reassured her that isn't an excuse and no matter how busy or slow we were we need to take every order as they come requested and apologized how they missed it. She was happy with the response and happy to know this.
Tonight was funny. We were dead like a graveyard until about 7:45pm and all of a sudden everyone wanted to come out to eat. From then on until about 9 or so we were on a full wait, and everyone was turning tables and in a great flow..maybe all the awesome face paint helped. It was funny watching everyone tonight because you could tell they forgot they were wearing the face paint, but all the customers got a kick out of it. Once 9pm rolled around we emptied out really quickly. I cut Krystin form Host, Camacho and Sayo. By 9:30 we were 2 on and Dustin had 100% at 10:15. We only got a few new tables in the last hour, maybe even longer, but we did get the 10:55pm customers who were great and thankful we were still open! They were in and out with everyone else.
I had a feeling we would be busy early on but dead the rest of the night which is exactly what happened..still a good night, stress free.
Specials?
Clams-2
Doughnuts-1
3 Staff members that stood out (why/how):
All my doubles (pretty much everyone) was awesome today, really pulled through until the end, which I know is hard. Woo
Any VIP's in?
Comps& Void Detail:
A woman at S12, a regular who gets the Hokkidon everytime had a problem with it today saying something was off. She said something tasted sour either the rice or salmon but wasn't happy paying for it. She does always get this and said she will get it next time but she said it wasn't what she has been getting.
Kome bucks to contest winners
F&F
20% thinkery cupon
makani
DNL for hokkidon
R&M needs?:
86'd items/ need more?
Thursday, October 30, 2014
Thursday PM 10.30.14
Written By: Cameron Stangel
LY Dinner Sales: $4138
Projected Sales:$4414
TY Dinner Sales:$5095
+/- :Beat projections by $618, up $957 from LY! nice
Dinner Covers:181
Avg PPA:$28.15
Weather: Warm, nice evening
Any Special events going on?: None....Day before Halloween, saw some cool costumes
Who worked?: Dusten,Clair, Krystin, Kate, Naoto, Ixchel (H-TR), Ally (h-tr), Hiroe (FR), Jaosn (SA)
Flow of Business, Cuts and Ticket Times:
Happy hour started off kind of slow, but picked up by 6. I had a reso at 7 that was 20 min late and ended up being only 4 people. They ended up being sat in the party room with only 6 to where they told Kate the 2 other members wouldn't make it. I explained to Ixchel and Ally about making sure theres at least 6 in the party room and I think there was a little bit of confusion while training and also trying to figure how many were actually coming, anyways the 4 got sat in the party room..I went to talk to them and they said they were sorry they other 2 couldn't make it and I explained how we are a small restaurant and save the party room for larger parties since its a lot easier to fit 6+ in the room then work it out on the floor. They understood and I told them I had a 4 top in the dining room available now (A8) and if they wouldn't mind moving over there , since they were only 4. They were 100% fine with the move and as a thank you I sent them some samples of Meibo, which they loved. Right after they happily relocated I had a 6 top walk in and we were able to use the party room for them. It was one of their bdays and were surprised and grateful they were able to go in there!
We ended up having a great dinner shift. We were on wait from 6:30 to about 9pm. Ixchel and Ally did a great job and Ally really took control of the floor and was anything but shy! Ixchel stepped away for a minute to get drinks for people waiting and Ally was comfortably and correctly seating everyone waiting while she was alone! She is doing great.
I went 3 on at 8:45pm, we were still on wait and didn't want to cut too early. At 9:45 I went 1 on. I had a last minute table walk in at 10, explained we were doing last call and they wree happy to sneak a last order in. They ate fast and were out before some other tables.
Specials?
Apple Pie Gyoza-2
Doughnuts-2
Poisson Cru-9
Tsukiji set- 14
Tsukiji Carp-7
3 Staff members that stood out (why/how):
Clair was a little off today, I know she missed her shift this morning and some personal stuff is going on as well. I could see it not trying to affect her performance but she got triple sat and I could see her forget to breathe or remember how to handle those situations. She pulled it together.
Ally and Ixchel made a great team tonight, I'm excited to see what else these two can do
Any VIP's in?
Lynn and her family
A friend of Kayo and Take, group of 3 gentlemen
Comps& Void Detail:
took 50% off salmon sake. Table said it was too salty and inedible even though they tried to eat it. Clair showed Vince and he said it was all in the same marinade but some cuts of fish absorbs it differently..They were happy with the discount and said it was fair since they tried to eat some of it.
Void misring of Ika. Clair said sushi bar was able to use it..Find out later they couldn't (can't reuse since it's seared, which I explained to her) so I had her ring it in again and she would buy it. She wasn't too happy but understood and agreed.
Training meal and Makani
Kome bucks for Krystin Clair and Lynn
Dusten won $100+ sashimi challenge
Lynn emp day off
F&F Dustens
R&M needs?:
Light still out at B5 ill fix it in the morning
86'd items/ need more?
LY Dinner Sales: $4138
Projected Sales:$4414
TY Dinner Sales:$5095
+/- :Beat projections by $618, up $957 from LY! nice
Dinner Covers:181
Avg PPA:$28.15
Weather: Warm, nice evening
Any Special events going on?: None....Day before Halloween, saw some cool costumes
Who worked?: Dusten,Clair, Krystin, Kate, Naoto, Ixchel (H-TR), Ally (h-tr), Hiroe (FR), Jaosn (SA)
Flow of Business, Cuts and Ticket Times:
Happy hour started off kind of slow, but picked up by 6. I had a reso at 7 that was 20 min late and ended up being only 4 people. They ended up being sat in the party room with only 6 to where they told Kate the 2 other members wouldn't make it. I explained to Ixchel and Ally about making sure theres at least 6 in the party room and I think there was a little bit of confusion while training and also trying to figure how many were actually coming, anyways the 4 got sat in the party room..I went to talk to them and they said they were sorry they other 2 couldn't make it and I explained how we are a small restaurant and save the party room for larger parties since its a lot easier to fit 6+ in the room then work it out on the floor. They understood and I told them I had a 4 top in the dining room available now (A8) and if they wouldn't mind moving over there , since they were only 4. They were 100% fine with the move and as a thank you I sent them some samples of Meibo, which they loved. Right after they happily relocated I had a 6 top walk in and we were able to use the party room for them. It was one of their bdays and were surprised and grateful they were able to go in there!
We ended up having a great dinner shift. We were on wait from 6:30 to about 9pm. Ixchel and Ally did a great job and Ally really took control of the floor and was anything but shy! Ixchel stepped away for a minute to get drinks for people waiting and Ally was comfortably and correctly seating everyone waiting while she was alone! She is doing great.
I went 3 on at 8:45pm, we were still on wait and didn't want to cut too early. At 9:45 I went 1 on. I had a last minute table walk in at 10, explained we were doing last call and they wree happy to sneak a last order in. They ate fast and were out before some other tables.
Specials?
Apple Pie Gyoza-2
Doughnuts-2
Poisson Cru-9
Tsukiji set- 14
Tsukiji Carp-7
3 Staff members that stood out (why/how):
Clair was a little off today, I know she missed her shift this morning and some personal stuff is going on as well. I could see it not trying to affect her performance but she got triple sat and I could see her forget to breathe or remember how to handle those situations. She pulled it together.
Ally and Ixchel made a great team tonight, I'm excited to see what else these two can do
Any VIP's in?
Lynn and her family
A friend of Kayo and Take, group of 3 gentlemen
Comps& Void Detail:
took 50% off salmon sake. Table said it was too salty and inedible even though they tried to eat it. Clair showed Vince and he said it was all in the same marinade but some cuts of fish absorbs it differently..They were happy with the discount and said it was fair since they tried to eat some of it.
Void misring of Ika. Clair said sushi bar was able to use it..Find out later they couldn't (can't reuse since it's seared, which I explained to her) so I had her ring it in again and she would buy it. She wasn't too happy but understood and agreed.
Training meal and Makani
Kome bucks for Krystin Clair and Lynn
Dusten won $100+ sashimi challenge
Lynn emp day off
F&F Dustens
R&M needs?:
Light still out at B5 ill fix it in the morning
86'd items/ need more?
Thursday AM 10.30.14
Written By: Elizabeth
LY Lunch Sales: $1277
Projected Sales: $1580
TY Lunch Sales: $2045
+/- : beat LY by 60% and PS by $465
Lunch Covers: 111
Avg PPA: $18.42!! What a day!
Weather: Sunny and warming throughout the day
Any Special events going on?: Day before Halloween.
Who worked?: Johnny, Kate & Sophia CL. Junko host, jonathan sa, kaori fr
Clair was MIA this morning. I called and called and never heard from her until noon. She said she thought she had traded Sayo the shift, and just read her schedule wrong, and was unavailable to take my call this morning because she was going through some "personal shit" and didn't have her phone around her. Which I find very odd for Clair. But anyhow. She knows she will receive a write up
Flow of Business, Cuts and Ticket Times:
We had a slow start but a nice steady lunch after noon. everyone was on their toes, since there were only 3 on. And they all asked for help where they needed it. Everyone seemed pretty on top of things, no items were forgotten or misrung in the hurry that everyone was in. We stayed full all afternoon so no cuts were made, even up to the end.
Sophia had a table that was in a bit of bad mood from the get go, and when she ordered the tempura lunch she then changed her mind and said she just wanted the morwiase and then when she got it she picked through it and complained to Sophia that all it was was carrots and onions. I comp'd that too. Went over to her and talked to her about the dish. Seems as if she was just in a bad mood or crotchety so I just let it go.
Sophia also had a table get upset that their Aji-tama's weren't hot. So I got some and had them heat them in the microwave, brought them out and they were happy.
Specials? Bentos
3 Staff members that stood out (why/how):
Everyone was very helpful with one another today. I would love to point out three people but with only the 3 servers on, everyone was forced to hustle and work together. Everyone kept their cool, and asked for help in all the right places.
Any VIP's in?
Kelvin and Tara. Thats it.
Comps& Void Detail:
voided Temp Lunch, Comp'd Temp Moriwase, voided something else for Kate
R&M needs?:
86'd items/ need more?
LY Lunch Sales: $1277
Projected Sales: $1580
TY Lunch Sales: $2045
+/- : beat LY by 60% and PS by $465
Lunch Covers: 111
Avg PPA: $18.42!! What a day!
Weather: Sunny and warming throughout the day
Any Special events going on?: Day before Halloween.
Who worked?: Johnny, Kate & Sophia CL. Junko host, jonathan sa, kaori fr
Clair was MIA this morning. I called and called and never heard from her until noon. She said she thought she had traded Sayo the shift, and just read her schedule wrong, and was unavailable to take my call this morning because she was going through some "personal shit" and didn't have her phone around her. Which I find very odd for Clair. But anyhow. She knows she will receive a write up
Flow of Business, Cuts and Ticket Times:
We had a slow start but a nice steady lunch after noon. everyone was on their toes, since there were only 3 on. And they all asked for help where they needed it. Everyone seemed pretty on top of things, no items were forgotten or misrung in the hurry that everyone was in. We stayed full all afternoon so no cuts were made, even up to the end.
Sophia had a table that was in a bit of bad mood from the get go, and when she ordered the tempura lunch she then changed her mind and said she just wanted the morwiase and then when she got it she picked through it and complained to Sophia that all it was was carrots and onions. I comp'd that too. Went over to her and talked to her about the dish. Seems as if she was just in a bad mood or crotchety so I just let it go.
Sophia also had a table get upset that their Aji-tama's weren't hot. So I got some and had them heat them in the microwave, brought them out and they were happy.
Specials? Bentos
3 Staff members that stood out (why/how):
Everyone was very helpful with one another today. I would love to point out three people but with only the 3 servers on, everyone was forced to hustle and work together. Everyone kept their cool, and asked for help in all the right places.
Any VIP's in?
Kelvin and Tara. Thats it.
Comps& Void Detail:
voided Temp Lunch, Comp'd Temp Moriwase, voided something else for Kate
R&M needs?:
86'd items/ need more?
Wednesday, October 29, 2014
Wednesday 10.29.14 PM
Written By: Cameron Stangel
LY Dinner Sales:$4264
Projected Sales:$4360
TY Dinner Sales:$3465
+/- :Missed projections by $895. Down $799 form LY dinner...yikes slow
Dinner Covers:134
Avg PPA:$25.86
Weather: Warm, not too hot
Any Special events going on?: Go Giants! Giants win the World Series (..again )
Who worked?: Stephanie, Sayo, Naoto, Sophia, Alex, Kaori (SA), Mandy (FR), Hiroe (FR)
Flow of Business, Cuts and Ticket Times:
Tonight was slow. We filled up at about 7:30 but just for a short wait. We were only on wait for maybe 30minutes. Mandy's quote times were really accurate and was great offering everyone drinks on her down time and talking about her favorite things on the menu. I went 3 on at 8:30 once we started to empty out more without filling back up. At 9 I went 2 on and 9:45 just Stephanie. It was crazy, by 10pm came around there was only one table in the restaurant and they were just about done with their food. Normally we have quite a few more tables lingering. Overall ticket times were good, nothing stood out. Had a wine contest and sashimi contest but no one won either, I work on them more tomorrow.
Had an interesting guy in the party room..Ordered a Shio-Saba and Alex clarified it was "bone-in" and he quickly disregarded her like he already knew that. The party room reso was a weird one, not sure if they even knew each other or not, but they seemed a little show off-y, and didn't talk much, even to each other! So the Shio-Saba came out and the person who ordered it said we had to take it away immedately since it was stinking up the whole room. I went to Vince where both he and I investigated this "smelly saba". Turns out nothing was wrong. To someone not use to the way saba tastes or smells it can be a little overwhelming. We explained how the saba was in the same family as sardines and is a very pungent and oily fish-but also very delicious. He seemed put of by this and didn't really care, just didn't want it on the bill. He seemed like he knew what he was ordering originally but I don't think he has every had it before. I took it off as DNL he was happy to not have it in front of him.
Specials?
Smoking Sashimi-5
Ceviche-4
Iwashi Katsu
3 Staff members that stood out (why/how):
Stephanie asked for a check to be reopened. S-5. She had the current reciept in her hand and said she needed it reopened. I pull it up and when she said Reopen. When people say all the time I need you to reopen a check that means the needed it refunded, I have never had it mean anything else. Whenever there is a problem with any closed payment to get it reopened means refunded. She said S-5 was closed and she needed it reopened. I made sure this was what she wanted and I pulled it up for her and reopened the check and she said she didn't want it reopened she wanted it "opened" or something she was getting really confused and stressed out. She was saying S-5 had already left but she was going to take a nigiri that was already paid and move to another table (?) which doesn't make sense anyways. She asked for the check reopened, said it wasn't reopened to how she wanted it and the people were already gone. The check payment was voided when she didn't want it to be with the customer already gone. We talked and I explained how sushi bar can be stressful but she needs to slow down and take an extra 5 seconds to better explain what she needs or needed to be done, or needs help with. She paid for the drinks from the ticket. I used my card to pay the rest, since the customer already ate the food. I was not sure if she should pay the entire ticket since she thought she explained what she needed to have done but still not clear enough.
Mandy did great today, helping out on her down time.
Naoto worked well today, didn't get any back questions asked when I asked him to do things...crazy!
I got Megans training schedule set up along with her in hotschedules and on the new schedule. I also inputted a new kitchen guy for vince in the system.
Any VIP's in?
Joaquin and his GF came in...Says hi to everyone
Comps& Void Detail:
Makani
F&F
Guest DNL (saba)
bday dessert
Long ticket time Tacowasa
15% La Dole Vida
R&M needs?:
There was a light out over B5 Naoto was going to fix it but we were unsure how to get that specific light out, maybe someone can look at it tomorrow.
86'd items/ need more?
LY Dinner Sales:$4264
Projected Sales:$4360
TY Dinner Sales:$3465
+/- :Missed projections by $895. Down $799 form LY dinner...yikes slow
Dinner Covers:134
Avg PPA:$25.86
Weather: Warm, not too hot
Any Special events going on?: Go Giants! Giants win the World Series (..again )
Who worked?: Stephanie, Sayo, Naoto, Sophia, Alex, Kaori (SA), Mandy (FR), Hiroe (FR)
Flow of Business, Cuts and Ticket Times:
Tonight was slow. We filled up at about 7:30 but just for a short wait. We were only on wait for maybe 30minutes. Mandy's quote times were really accurate and was great offering everyone drinks on her down time and talking about her favorite things on the menu. I went 3 on at 8:30 once we started to empty out more without filling back up. At 9 I went 2 on and 9:45 just Stephanie. It was crazy, by 10pm came around there was only one table in the restaurant and they were just about done with their food. Normally we have quite a few more tables lingering. Overall ticket times were good, nothing stood out. Had a wine contest and sashimi contest but no one won either, I work on them more tomorrow.
Had an interesting guy in the party room..Ordered a Shio-Saba and Alex clarified it was "bone-in" and he quickly disregarded her like he already knew that. The party room reso was a weird one, not sure if they even knew each other or not, but they seemed a little show off-y, and didn't talk much, even to each other! So the Shio-Saba came out and the person who ordered it said we had to take it away immedately since it was stinking up the whole room. I went to Vince where both he and I investigated this "smelly saba". Turns out nothing was wrong. To someone not use to the way saba tastes or smells it can be a little overwhelming. We explained how the saba was in the same family as sardines and is a very pungent and oily fish-but also very delicious. He seemed put of by this and didn't really care, just didn't want it on the bill. He seemed like he knew what he was ordering originally but I don't think he has every had it before. I took it off as DNL he was happy to not have it in front of him.
Specials?
Smoking Sashimi-5
Ceviche-4
Iwashi Katsu
3 Staff members that stood out (why/how):
Stephanie asked for a check to be reopened. S-5. She had the current reciept in her hand and said she needed it reopened. I pull it up and when she said Reopen. When people say all the time I need you to reopen a check that means the needed it refunded, I have never had it mean anything else. Whenever there is a problem with any closed payment to get it reopened means refunded. She said S-5 was closed and she needed it reopened. I made sure this was what she wanted and I pulled it up for her and reopened the check and she said she didn't want it reopened she wanted it "opened" or something she was getting really confused and stressed out. She was saying S-5 had already left but she was going to take a nigiri that was already paid and move to another table (?) which doesn't make sense anyways. She asked for the check reopened, said it wasn't reopened to how she wanted it and the people were already gone. The check payment was voided when she didn't want it to be with the customer already gone. We talked and I explained how sushi bar can be stressful but she needs to slow down and take an extra 5 seconds to better explain what she needs or needed to be done, or needs help with. She paid for the drinks from the ticket. I used my card to pay the rest, since the customer already ate the food. I was not sure if she should pay the entire ticket since she thought she explained what she needed to have done but still not clear enough.
Mandy did great today, helping out on her down time.
Naoto worked well today, didn't get any back questions asked when I asked him to do things...crazy!
I got Megans training schedule set up along with her in hotschedules and on the new schedule. I also inputted a new kitchen guy for vince in the system.
Any VIP's in?
Joaquin and his GF came in...Says hi to everyone
Comps& Void Detail:
Makani
F&F
Guest DNL (saba)
bday dessert
Long ticket time Tacowasa
15% La Dole Vida
R&M needs?:
There was a light out over B5 Naoto was going to fix it but we were unsure how to get that specific light out, maybe someone can look at it tomorrow.
86'd items/ need more?
Wed AM 10.29.14
Written By: Elizabeth
LY Lunch Sales: $1572
Projected Sales: $1343
TY Lunch Sales: $1633
+/- : beat LY by 4% and PS by $290
Lunch Covers: 97
Avg PPA: $16.84
Weather: Warm and slightly humid. Overcast then sunny
Any Special events going on?: F1 weekend is coming soon
Who worked?: Alex, Sophia, Kate, Lynn CL. Junko host, Mandy FR, Jonathan SA
Flow of Business, Cuts and Ticket Times:
Mellow lunch compared to yesterday. Nothing much was happening, so I cut down to 2 at 12:30. It was a big risk but I just wasn't feeling like it was going to get crazy busy. And it didn't. We didn't get a huge rush like I was afraid was going to happen once 1pm rolled around. We got the usual 4 tables in at once, then no one for ten minutes, then another 4 tables all at once, but that was all. It was enough to keep Lynn and Kate on their toes, but not enough to warrant any worry or fret by anyone. The two kept busy until I cut Kate at 1:40 and Lynn took the last 3 tables that came in.
We did have one bizarre instance that occurred. B4 was finished with his lunch teishoku and he discarded his plate on B3...which had a woman sitting at it eating. I happened to walk by and asked the woman if I could take her discarded plate and she said it wasn't hers, at which point B4 chimed in saying "oh sorry that was mine, I was done with it" So he just put it on someone else's table...while they sat there. Rude. I apologized to the woman for that, and she was fine about it.
Specials?
Kate sold 6 Bentos and Alex sold 7 bentos. free lunches!
3 Staff members that stood out (why/how):
*Lynn just seems to float around the dining room from table to table, no matter how many tables she has. Never seems stressed, always very easy going while giving her tables the attention they need.
Any VIP's in?
none that I saw.
Comps& Void Detail:
had some recovery Kome bucks for B4 (the plate leavers) and then Kome bucks for Kate with the Bento box.
R&M needs?:
86'd items/ need more?
LY Lunch Sales: $1572
Projected Sales: $1343
TY Lunch Sales: $1633
+/- : beat LY by 4% and PS by $290
Lunch Covers: 97
Avg PPA: $16.84
Weather: Warm and slightly humid. Overcast then sunny
Any Special events going on?: F1 weekend is coming soon
Who worked?: Alex, Sophia, Kate, Lynn CL. Junko host, Mandy FR, Jonathan SA
Flow of Business, Cuts and Ticket Times:
Mellow lunch compared to yesterday. Nothing much was happening, so I cut down to 2 at 12:30. It was a big risk but I just wasn't feeling like it was going to get crazy busy. And it didn't. We didn't get a huge rush like I was afraid was going to happen once 1pm rolled around. We got the usual 4 tables in at once, then no one for ten minutes, then another 4 tables all at once, but that was all. It was enough to keep Lynn and Kate on their toes, but not enough to warrant any worry or fret by anyone. The two kept busy until I cut Kate at 1:40 and Lynn took the last 3 tables that came in.
We did have one bizarre instance that occurred. B4 was finished with his lunch teishoku and he discarded his plate on B3...which had a woman sitting at it eating. I happened to walk by and asked the woman if I could take her discarded plate and she said it wasn't hers, at which point B4 chimed in saying "oh sorry that was mine, I was done with it" So he just put it on someone else's table...while they sat there. Rude. I apologized to the woman for that, and she was fine about it.
Specials?
Kate sold 6 Bentos and Alex sold 7 bentos. free lunches!
3 Staff members that stood out (why/how):
*Lynn just seems to float around the dining room from table to table, no matter how many tables she has. Never seems stressed, always very easy going while giving her tables the attention they need.
Any VIP's in?
none that I saw.
Comps& Void Detail:
had some recovery Kome bucks for B4 (the plate leavers) and then Kome bucks for Kate with the Bento box.
R&M needs?:
86'd items/ need more?
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