Written By: Leary
LY Lunch Sales: 1660
Projected Sales : 1764 (-315)
TY Lunch Sales: 1449
+/- : -211, -13%
Lunch Covers: 78
Avg PPA: 18.58
Previous Days Labor: 19%
Previous Days Comps: 5%
Controllable Comps: 4.66%
Weather: Warm, Cloudy, and a slight amount of afternoon rain
Special events?: Juneteenth, Emacipation Day
Who worked:
John, Derek, Grace, Johnny Cl, no SA, Hiroe FR, Annie H
Flow of Business, Cuts and Ticket Times:
It was a slow lunch. We did have a walk in 7-top for the party room thankfully. Never filled up. We had a small pop around 1 and all the tabels filled up, and that was it. I went 1 on at 130, and had 1 table come in the last half hour. Everyone was unchallenged. Ticket times were good.
Specials:
3 Staff members that stood out (why/how):
-Colton called in today. He said the doctor told him to stay off his feet for a couple of days, and has a note. He said he should be good to work tomorrow. He was scheduled a double, and I told him not worry about the lunch shift.
-Annie informed me that a guest accused her of being condensending. It all had to do with her giving the guests several seating options with possibly overexplanation. Annie apologized and told her she wasn't meaning to come off that way. I went by the table and checked on them a few times asking how everything was to give the lady an opprotunity to complain, but she never did. She did have a pretty grumpy demeanor, and I think she misread Annie's overly friendly/accomodating personalty.
-I'm seeing increased effort from Derek each shift I've worked with him. I'm hoping the trend continues.
Any VIP's in?
-Kayo
Comps& Void Detail:
-1 Bday Comp
-Owner Comp for Kayo
R&M needs:
-Andy should be by Thursday to replace the plug on the Oshiburi Machine
86'd items/ need more:
Monday, June 19, 2017
Sunday, June 18, 2017
Sunday 6/18/17 Father's Day
Written By: Dusten
LY Lunch Sales:
Projected Sales : 3040
TY Lunch Sales: 3027
+/- : 13% over LY and $13 shy of PS
Lunch Covers: 142
Avg PPA:
LY Dinner Sales: 5730
Projected Sales :5346
TY Dinner Sales: 6065
+/- : 6% over LY and ovr PS by $719
Dinner Covers: 199
Avg PPA: 30.48
Previous Days Labor: 20%
Previous Days Comps: 5%
Controllable Comps: 0%
Weather: Summertime Heat.
Special events?: Father's Day, International Sushi Day
Who worked: Lunch: John, Derek, Renee, Mandy CL, Annie H, Brennan FR
Dinner: Kelly, Lindsey, Grace, Derek, Clair CL, Hiroe FR, Brennan SA, Alyssa/Patrick H and John Cktl
Flow of Business, Cuts and Ticket Times: Lunch was farily busy. Mostly families. Noticed some regulars. Nice they came to celebrate with us. We were missing Colton, so everyone had to hustle a bit harder. Had some back-up with nigiri pieces. Mandy came to me with a 35 minute ticket time for 2 salmon nigiri pieces. Perhaps Gen. Toshi wasn't balancing susshi bar lunches with a la carte ordering? Aside from all that, the shift went relatively smooth. No customer complaints. Everyone seemed happy. I didn't make any cuts until about 2:15 when I let John go.
Dinner was not as busy as I expected. We had a healthy crowd but I thought we'd break 200 covers. No food issues. Customers were all very nice and pleasant. Had a few large groups walk in. One six top tha had to wait until 9:30 to be sat on account of others lingering. They were a very gracious and generous bunch of people. There was a lull at 8:25, I cut Derek, Alyssa and John then. Cut Lindsey at 9pm, Kelly at 9:15 and Grace at 9:45pm.
Specials: 6 kamo soba, 3 aji sashimi
3 Staff members that stood out (why/how): Annie has left the Ipad unplugged 2 days in a row. If she is unable to reach the cord or something along those lines, she ought to be asking someone for assistance, not simply leaving the task undone. On the other hand it is really nice to have a confident and outgoing personality at the host stand. Also, the smaller restroom toilet was taking crazy long to refill after each flush. She noticed the issue and fixed it immediately. I am trying to pay closer attention to her mannerisms with others, but when we're down an SA and our host has only a single functional arm during a holiday, it is difficult to be critical.
-Had a talk with Derek regarding running sushi. He had a spicy scallop sit for a long time, to the point it needed to be remade. I've noticed that servers tend to let things that shouldn't be held for almost any amount of time, sit too long. It may be a good idea to emphasize in preshift not holding seared nigiri, sauced rolls or sashimi. Servers need to time things out as best they can so that the tables are ready for these things before they are ready. Derek definitely isnt the only one to do this, but he is the newest at it, so I started with him.
-Brennan was a huge help today. Everyday really. I can't say enough good things about him and I'm no poet, so I'll just say that the kid deserves a raise. He only wanted a side kara-age for lunch but I added a couple nice nigiri to that for him.
-Colton called in at 10:30am to say he had injured his ankle pretty bad and couldn't stand on it. He called around but no one was available to pick up for him. I told him he needs to bring us a doctors note.
Any VIP's in? All them Dads.
-Somm Rob for Lunch.
-The newer regular family that invariably orders a small bottle of Pearls. This time at lunch they got the large bottle. Nice to see regulars come here to celebrate the holiday.
-Jason and Susan for lunch as well.
-Dinner brought us Chill
-Chelsea with her Homeaway people.
-Sasha (last name?) she was a regular until moving out of town. She always spends a good amount of money, tips very well and buys drinks for the sushi bar. Toshi sent her kama pieces.
-Rachel and a group of friends.
Comps& Void Detail: Bday Fried ice Cream.
Comped 3 zatoichi nigiri pieces. Renee forgot to run them and had already taken them dessert and their check before she notcied them.
Employee Day Off for Rachel
DNL crunchy dynamite
ANA discount
DNL tsukemono
Employee Day Off for Chelsea Steele.
Kome Bucks from Chill
R&M needs: Am I missing something with getting the misters going? I opened the valve at the faucet and turned on the water. I thought that was all there was to it.
The shade on the patio has an anchor hook come undone over night. the hook itself needs to be replaced. I rigged it with a bungee cord from my car. I'd like that back at some point please.
86'd items/ need more: Iced Green Tea
LY Lunch Sales:
Projected Sales : 3040
TY Lunch Sales: 3027
+/- : 13% over LY and $13 shy of PS
Lunch Covers: 142
Avg PPA:
LY Dinner Sales: 5730
Projected Sales :5346
TY Dinner Sales: 6065
+/- : 6% over LY and ovr PS by $719
Dinner Covers: 199
Avg PPA: 30.48
Previous Days Labor: 20%
Previous Days Comps: 5%
Controllable Comps: 0%
Weather: Summertime Heat.
Special events?: Father's Day, International Sushi Day
Who worked: Lunch: John, Derek, Renee, Mandy CL, Annie H, Brennan FR
Dinner: Kelly, Lindsey, Grace, Derek, Clair CL, Hiroe FR, Brennan SA, Alyssa/Patrick H and John Cktl
Flow of Business, Cuts and Ticket Times: Lunch was farily busy. Mostly families. Noticed some regulars. Nice they came to celebrate with us. We were missing Colton, so everyone had to hustle a bit harder. Had some back-up with nigiri pieces. Mandy came to me with a 35 minute ticket time for 2 salmon nigiri pieces. Perhaps Gen. Toshi wasn't balancing susshi bar lunches with a la carte ordering? Aside from all that, the shift went relatively smooth. No customer complaints. Everyone seemed happy. I didn't make any cuts until about 2:15 when I let John go.
Dinner was not as busy as I expected. We had a healthy crowd but I thought we'd break 200 covers. No food issues. Customers were all very nice and pleasant. Had a few large groups walk in. One six top tha had to wait until 9:30 to be sat on account of others lingering. They were a very gracious and generous bunch of people. There was a lull at 8:25, I cut Derek, Alyssa and John then. Cut Lindsey at 9pm, Kelly at 9:15 and Grace at 9:45pm.
Specials: 6 kamo soba, 3 aji sashimi
3 Staff members that stood out (why/how): Annie has left the Ipad unplugged 2 days in a row. If she is unable to reach the cord or something along those lines, she ought to be asking someone for assistance, not simply leaving the task undone. On the other hand it is really nice to have a confident and outgoing personality at the host stand. Also, the smaller restroom toilet was taking crazy long to refill after each flush. She noticed the issue and fixed it immediately. I am trying to pay closer attention to her mannerisms with others, but when we're down an SA and our host has only a single functional arm during a holiday, it is difficult to be critical.
-Had a talk with Derek regarding running sushi. He had a spicy scallop sit for a long time, to the point it needed to be remade. I've noticed that servers tend to let things that shouldn't be held for almost any amount of time, sit too long. It may be a good idea to emphasize in preshift not holding seared nigiri, sauced rolls or sashimi. Servers need to time things out as best they can so that the tables are ready for these things before they are ready. Derek definitely isnt the only one to do this, but he is the newest at it, so I started with him.
-Brennan was a huge help today. Everyday really. I can't say enough good things about him and I'm no poet, so I'll just say that the kid deserves a raise. He only wanted a side kara-age for lunch but I added a couple nice nigiri to that for him.
-Colton called in at 10:30am to say he had injured his ankle pretty bad and couldn't stand on it. He called around but no one was available to pick up for him. I told him he needs to bring us a doctors note.
Any VIP's in? All them Dads.
-Somm Rob for Lunch.
-The newer regular family that invariably orders a small bottle of Pearls. This time at lunch they got the large bottle. Nice to see regulars come here to celebrate the holiday.
-Jason and Susan for lunch as well.
-Dinner brought us Chill
-Chelsea with her Homeaway people.
-Sasha (last name?) she was a regular until moving out of town. She always spends a good amount of money, tips very well and buys drinks for the sushi bar. Toshi sent her kama pieces.
-Rachel and a group of friends.
Comps& Void Detail: Bday Fried ice Cream.
Comped 3 zatoichi nigiri pieces. Renee forgot to run them and had already taken them dessert and their check before she notcied them.
Employee Day Off for Rachel
DNL crunchy dynamite
ANA discount
DNL tsukemono
Employee Day Off for Chelsea Steele.
Kome Bucks from Chill
R&M needs: Am I missing something with getting the misters going? I opened the valve at the faucet and turned on the water. I thought that was all there was to it.
The shade on the patio has an anchor hook come undone over night. the hook itself needs to be replaced. I rigged it with a bungee cord from my car. I'd like that back at some point please.
86'd items/ need more: Iced Green Tea
Saturday PM Recap 6/17/17
Written By: Chelsea
LY Dinner Sales: $7891
Projected Sales : $8178
TY Dinner Sales: $8050
+/- : 2% over LY and $128 under PS
Dinner Covers: 265
Avg PPA: 30.38
Weather: muggy and warm.
Special events?: Father's Day Eve, International Sushi Day Eve
Who worked: Kelly, Clair, Renee, Lindsey, Dusten CL, John Cktl, Hiroe FR and Zach/Derek SA, Alyssa and Annie Host.
Flow of Business, Cuts and Ticket Times: Started off slower than most Saturdays, but slowly started to pick up. Had a walk in 9-top at 5:30. Full by 6:15-6:30, wait got to 30-40m by 7pm. It grew to 1 hr 15m by 8. Wait died back down around 9:30 to 20-30m and we went off the wait at 9:50. Went 3 on then, also cutting Alyssa (she switched with Annie cause she said she was tired from 3 doubles in a row and had a lot of homework) and John at that time. Went 2 on at 10:15 to close. Ticket times were good.
Specials: Shishitos - 13, Kamo Soba - 6, Whole Aji - 1
3 Staff members that stood out (why/how):
- No real stand outs today as it was pretty steady for a Saturday.
- Renee didn't restock the cooler.
- Lindsey was positive again today, chiming in stuff like, "only 1 hour left guys!" keeping people moving. She also won the random item contest, which was Shio Saba. She was the only one to sell one, so she got $10 in Komebucks.
- Apparently it's Zach's birthday tomorrow, and he let me know that Derek agreed to come in at 8:30 to finish out his shift for him, and that it was run by Leary and ok'd. Right at 8:30, Derek walked in and Zach rolled out like clockwork, so he didn't pay for his walked tab from lunch. I split the tipout in the checkout.
Any VIP's in? Brennan and his girlfriend.
Comps& Void Detail: Emp Day Off for Brennan, Guest Changed Mind Dynamite Chicken, Kome Bucks in lieu of an old Mercury card, Spill for two beers that John opened and then the guests left, one birthday Camembert.
R&M needs:
86'd items/ need more: soft serve, saketoro, shishitos.
LY Dinner Sales: $7891
Projected Sales : $8178
TY Dinner Sales: $8050
+/- : 2% over LY and $128 under PS
Dinner Covers: 265
Avg PPA: 30.38
Weather: muggy and warm.
Special events?: Father's Day Eve, International Sushi Day Eve
Who worked: Kelly, Clair, Renee, Lindsey, Dusten CL, John Cktl, Hiroe FR and Zach/Derek SA, Alyssa and Annie Host.
Flow of Business, Cuts and Ticket Times: Started off slower than most Saturdays, but slowly started to pick up. Had a walk in 9-top at 5:30. Full by 6:15-6:30, wait got to 30-40m by 7pm. It grew to 1 hr 15m by 8. Wait died back down around 9:30 to 20-30m and we went off the wait at 9:50. Went 3 on then, also cutting Alyssa (she switched with Annie cause she said she was tired from 3 doubles in a row and had a lot of homework) and John at that time. Went 2 on at 10:15 to close. Ticket times were good.
Specials: Shishitos - 13, Kamo Soba - 6, Whole Aji - 1
3 Staff members that stood out (why/how):
- No real stand outs today as it was pretty steady for a Saturday.
- Renee didn't restock the cooler.
- Lindsey was positive again today, chiming in stuff like, "only 1 hour left guys!" keeping people moving. She also won the random item contest, which was Shio Saba. She was the only one to sell one, so she got $10 in Komebucks.
- Apparently it's Zach's birthday tomorrow, and he let me know that Derek agreed to come in at 8:30 to finish out his shift for him, and that it was run by Leary and ok'd. Right at 8:30, Derek walked in and Zach rolled out like clockwork, so he didn't pay for his walked tab from lunch. I split the tipout in the checkout.
Any VIP's in? Brennan and his girlfriend.
Comps& Void Detail: Emp Day Off for Brennan, Guest Changed Mind Dynamite Chicken, Kome Bucks in lieu of an old Mercury card, Spill for two beers that John opened and then the guests left, one birthday Camembert.
R&M needs:
86'd items/ need more: soft serve, saketoro, shishitos.
Saturday, June 17, 2017
Saturday AM 6.17.17
Written By: Elizabeth
LY Lunch Sales: $2681
Projected Sales : $3196
TY Lunch Sales: $2458
+/- : -8% LY and -$738 PS
Lunch Covers: 136
Avg PPA: $18.04
Previous Days Labor: 17%
Previous Days Comps: 3%
Controllable Comps: 0%
I just have to say, that lately our comps have been very impressive!! There are many days both last week and this week that our ctrl comps have been 0!! Way to go team!
Weather: Sunny and the hottest so far...100!
Special events?: Fathers Day Eve-
Who worked: John, Sophia, Mandy, Johnny CL. Annie Host, Colton SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Mellow saturday and full of kids! My favorite! We would somewhat fill up and then clear out- ebb and flow all afternoon. Nothing major happening other than John dropping 3 SASHIMI LUNCHES.... I had just caught him pick up his tray with 3 sashimis on it and two waters, when the one fell right off the tray, and then he didn't put it down evenly on the service station and two more flopped right off. So that was the biggest comp of the day- to spill
Other than that, the day was rather uneventful. Lots of kids, and families. Only 1 group in the party room, 7 dudues. It slowed after 2pm, and we waited for the 3rd rush but it never happened. Went 2 on at 2:30 and a few other tables wandered in after that, maybe 3 or so.
Specials:
Ran shishito peppers as a verbal
Also ran a contest on the old booze- Mandy sold the last Oasis, but no one hit the $25 goal I gave them for beverage.
3 Staff members that stood out (why/how):
-Johns still- he was a little deflated after that but also didn't make any more mistakes. He's his worst critic, so I didn't harp on him about it.
-Annie dusted and cleaned up the lobby in her free time
Any VIP's in?
none that I can recollect.
Comps& Void Detail:
$45 for Spill sushi
Other than that nothing
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2681
Projected Sales : $3196
TY Lunch Sales: $2458
+/- : -8% LY and -$738 PS
Lunch Covers: 136
Avg PPA: $18.04
Previous Days Labor: 17%
Previous Days Comps: 3%
Controllable Comps: 0%
I just have to say, that lately our comps have been very impressive!! There are many days both last week and this week that our ctrl comps have been 0!! Way to go team!
Weather: Sunny and the hottest so far...100!
Special events?: Fathers Day Eve-
Who worked: John, Sophia, Mandy, Johnny CL. Annie Host, Colton SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Mellow saturday and full of kids! My favorite! We would somewhat fill up and then clear out- ebb and flow all afternoon. Nothing major happening other than John dropping 3 SASHIMI LUNCHES.... I had just caught him pick up his tray with 3 sashimis on it and two waters, when the one fell right off the tray, and then he didn't put it down evenly on the service station and two more flopped right off. So that was the biggest comp of the day- to spill
Other than that, the day was rather uneventful. Lots of kids, and families. Only 1 group in the party room, 7 dudues. It slowed after 2pm, and we waited for the 3rd rush but it never happened. Went 2 on at 2:30 and a few other tables wandered in after that, maybe 3 or so.
Specials:
Ran shishito peppers as a verbal
Also ran a contest on the old booze- Mandy sold the last Oasis, but no one hit the $25 goal I gave them for beverage.
3 Staff members that stood out (why/how):
-Johns still- he was a little deflated after that but also didn't make any more mistakes. He's his worst critic, so I didn't harp on him about it.
-Annie dusted and cleaned up the lobby in her free time
Any VIP's in?
none that I can recollect.
Comps& Void Detail:
$45 for Spill sushi
Other than that nothing
R&M needs:
86'd items/ need more:
Friday PM Recap 6/16/17
Written By: Leary
LY Dinner Sales: 7656
Projected Sales : 7975 (-104)
TY Dinner Sales: 7871
+/- : +215, +3%
Dinner Covers: 275
Avg PPA: 28.62
Weather: Extremely Hot and Sunny
Special events?:
Who worked:
Kelly, Lindsey, Renee, Johnny, Dusten Cl, Zach SA, Brennan FR, Annie & Alyssa H, John Cktl
Flow of Business, Cuts and Ticket Times:
Steady flow of tables from the start. Mostly full by 6, and hit a 45 minute wait by 630. Hit an hour wait by 7, but Annie was over-quoting. We got the quote back down to an hour and held there for most of the night. Off the wait around 1020, and cut Alyssa and John. Ticket times were good. No controllable comps.
We had a delay on the Kitchen Special, and it wasn't ready until 6pm. I think the Bento order caused that. Had several regulars give a shot and love it. I know it's time consuming, but it might make a nice addition to the menu down the road.
Had a lady that was giving Lindsey a lot grief about our lack of gluten free options. She ordered some rolls, and then asked for several sauces that Lindsey informed all had gluten. She said we were very inconsiderate of people with Gluten allergies. I went by and talked to her and apologized if she felt that we didn't have enough options for her, but explained that soy does tend be in a lot of things to which she snapped back, "you should just make everything with tamari". I let her know that would increase the cost of everything a great deal, but once again I apologized. Later I brought her some togo boxes, and she gave me an earful about us using styrofoam. I apologized once again, and said I would pass on the suggestion for an altrernative togo container.
Had a young lady sit at B7 at the end of the night who was visibly intoxicated. John had served her 1 glass of sake while she was waiting on the patio. I gues she was drinking before she came. It took awhile before she tried to order a drink from Kelly, but when she did I politely let her know we couldn't serve them. The boyfriend was very agreeable, but she was visibly annoyed. Wouldn't be surprised if we got a crummy Yelp out of it.
Specials:
Nigiri Spec- 22
Kamo Soba- 9
3 Staff members that stood out (why/how):
-Got an excellent service compliment from one of Lindsey's tables. They commend her on not only their service, but how she ran her section. I'm guessing the lady was an ex-server. Great to hear the positive feedback, and it does feel like Lindsey has turned some things around since her eval.
-Zach was pretty tired on his double, but I followed up with him about speeding up a bit in the beginning of the shift. He speed it up and hustled a little more during the rushes. He still needed a good amount of assistance, but there was an improvement in speed.
-Annie has a habit of over quoting when the wait builds. She was quoting people 1:30 for awhile before Alyssa told her to bring it down a bit. Something to keep an eye on. I let her know at the end of the night to ask for advice on quote times if she's unsure. It can be hard to get the flow weekend nights and there is no shame in asking for help.
-Kelly won the table tent drink contest. She also was very productive and helpful all night.
-Brennan is awesome as a foodrunner. Good attention to tickets, asks a lot of questions, and helped bus tables all night. Can't say enough nice things about that guy.
Any VIP's in?
-Elizabeth's friend from the ELM group. I can't remember his name, but he kind of looks like Steven Spielberg. He also bought Franklin's dinner anonymously.
-Aaron Franklin with wife and daughter.
-Ania & Brian
-Julian & Nona
-Jason & Susan
-Derek
Comps& Void Detail:
EMP Day Off for Derek
R&M needs:
86'd items/ need more:
LY Dinner Sales: 7656
Projected Sales : 7975 (-104)
TY Dinner Sales: 7871
+/- : +215, +3%
Dinner Covers: 275
Avg PPA: 28.62
Weather: Extremely Hot and Sunny
Special events?:
Who worked:
Kelly, Lindsey, Renee, Johnny, Dusten Cl, Zach SA, Brennan FR, Annie & Alyssa H, John Cktl
Flow of Business, Cuts and Ticket Times:
Steady flow of tables from the start. Mostly full by 6, and hit a 45 minute wait by 630. Hit an hour wait by 7, but Annie was over-quoting. We got the quote back down to an hour and held there for most of the night. Off the wait around 1020, and cut Alyssa and John. Ticket times were good. No controllable comps.
We had a delay on the Kitchen Special, and it wasn't ready until 6pm. I think the Bento order caused that. Had several regulars give a shot and love it. I know it's time consuming, but it might make a nice addition to the menu down the road.
Had a lady that was giving Lindsey a lot grief about our lack of gluten free options. She ordered some rolls, and then asked for several sauces that Lindsey informed all had gluten. She said we were very inconsiderate of people with Gluten allergies. I went by and talked to her and apologized if she felt that we didn't have enough options for her, but explained that soy does tend be in a lot of things to which she snapped back, "you should just make everything with tamari". I let her know that would increase the cost of everything a great deal, but once again I apologized. Later I brought her some togo boxes, and she gave me an earful about us using styrofoam. I apologized once again, and said I would pass on the suggestion for an altrernative togo container.
Had a young lady sit at B7 at the end of the night who was visibly intoxicated. John had served her 1 glass of sake while she was waiting on the patio. I gues she was drinking before she came. It took awhile before she tried to order a drink from Kelly, but when she did I politely let her know we couldn't serve them. The boyfriend was very agreeable, but she was visibly annoyed. Wouldn't be surprised if we got a crummy Yelp out of it.
Specials:
Nigiri Spec- 22
Kamo Soba- 9
3 Staff members that stood out (why/how):
-Got an excellent service compliment from one of Lindsey's tables. They commend her on not only their service, but how she ran her section. I'm guessing the lady was an ex-server. Great to hear the positive feedback, and it does feel like Lindsey has turned some things around since her eval.
-Zach was pretty tired on his double, but I followed up with him about speeding up a bit in the beginning of the shift. He speed it up and hustled a little more during the rushes. He still needed a good amount of assistance, but there was an improvement in speed.
-Annie has a habit of over quoting when the wait builds. She was quoting people 1:30 for awhile before Alyssa told her to bring it down a bit. Something to keep an eye on. I let her know at the end of the night to ask for advice on quote times if she's unsure. It can be hard to get the flow weekend nights and there is no shame in asking for help.
-Kelly won the table tent drink contest. She also was very productive and helpful all night.
-Brennan is awesome as a foodrunner. Good attention to tickets, asks a lot of questions, and helped bus tables all night. Can't say enough nice things about that guy.
Any VIP's in?
-Elizabeth's friend from the ELM group. I can't remember his name, but he kind of looks like Steven Spielberg. He also bought Franklin's dinner anonymously.
-Aaron Franklin with wife and daughter.
-Ania & Brian
-Julian & Nona
-Jason & Susan
-Derek
Comps& Void Detail:
EMP Day Off for Derek
R&M needs:
86'd items/ need more:
Friday, June 16, 2017
Friday AM 6.16.17
Written By: Elizabeth
LY Lunch Sales: $2360
Projected Sales : $2755
TY Lunch Sales: $1726
+/- : -27% LY and -$1029 PS
Lunch Covers: 100
Avg PPA: $17.26
Previous Days Labor: 22%
Previous Days Comps: 5%
Controllable Comps: 1.81%
Weather: HOT. 95 degrees, real feel, 105!!! ouch.
Special events?: horrendous heat index maybe
Who worked: Camacho, Sophia, John, Clair CL. Alyssa Host, Brennan SA, Zach SA
Flow of Business, Cuts and Ticket Times:
Slow all day. Never went on a wait, except for these two people that wanted to wait for a table instead of sit at the sushi bar. Nothing major of note. Everyone was moving around, helping each other out. A solid team. John had a big misring, but luckily it was at the start of service and we were able to reuse them: 3 orders of sashimi- it was written as sashimi but John didn't read it back. He learned his lesson though.
We were mostly full around 12:15 but then it slowly cleared out- sushi bar didn't fill up again after that, and we were waiting for a late pop- but nothing happened. by 1:25 we went 2 on and closed it out that way.
3 Staff members that stood out (why/how):
-Everyone was on top of their game today. Zach did okay, but it was slow so he wasn't challenged much. Brennan was helpful when 5 tables got up at once he helped to bus them.
Any VIP's in?
Som Rob
Leslie
Zach's dad
S1 regular dude. Quiet, keeps to himself. Gets a Chirashi. Older dude
Ish
Lady from the Chronicle.
Take & Masa
Comps& Void Detail:
Owner comp for Take and Masa
FNF for some pieces we sent to Zachs dad
Paid out for $10 to Take for tip.
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2360
Projected Sales : $2755
TY Lunch Sales: $1726
+/- : -27% LY and -$1029 PS
Lunch Covers: 100
Avg PPA: $17.26
Previous Days Labor: 22%
Previous Days Comps: 5%
Controllable Comps: 1.81%
Weather: HOT. 95 degrees, real feel, 105!!! ouch.
Special events?: horrendous heat index maybe
Who worked: Camacho, Sophia, John, Clair CL. Alyssa Host, Brennan SA, Zach SA
Flow of Business, Cuts and Ticket Times:
Slow all day. Never went on a wait, except for these two people that wanted to wait for a table instead of sit at the sushi bar. Nothing major of note. Everyone was moving around, helping each other out. A solid team. John had a big misring, but luckily it was at the start of service and we were able to reuse them: 3 orders of sashimi- it was written as sashimi but John didn't read it back. He learned his lesson though.
We were mostly full around 12:15 but then it slowly cleared out- sushi bar didn't fill up again after that, and we were waiting for a late pop- but nothing happened. by 1:25 we went 2 on and closed it out that way.
3 Staff members that stood out (why/how):
-Everyone was on top of their game today. Zach did okay, but it was slow so he wasn't challenged much. Brennan was helpful when 5 tables got up at once he helped to bus them.
Any VIP's in?
Som Rob
Leslie
Zach's dad
S1 regular dude. Quiet, keeps to himself. Gets a Chirashi. Older dude
Ish
Lady from the Chronicle.
Take & Masa
Comps& Void Detail:
Owner comp for Take and Masa
FNF for some pieces we sent to Zachs dad
Paid out for $10 to Take for tip.
R&M needs:
86'd items/ need more:
Thursday, June 15, 2017
Thursday PM Recap 6/15/17
Written By: Chelsea
LY Dinner Sales: $4705
Projected Sales : $5481
TY Dinner Sales: $5786
+/- : 23% over LY and $305 over PS
Dinner Covers: 201
Avg PPA: $28.79
Weather: a regular summer night.
Special events?: none!
Who worked: Derek, Sophia, Sayo, Lindsey, Dusten CL, John Cktl, Brennan FR and Zach SA, Alyssa and Rachel Host.
Flow of Business, Cuts and Ticket Times: Started off steady, a little happy hour pop, didn't get on a wait until 6:30 or so. Wait started around 30m and was at 45m at it's peak around 8:30. Folks kept steadily rolling in after that, so we didn't make it off the wait until around 9:35 or so. Cut Alyssa around 9:15, went 3 on at 9:25, cut John at 9:30, and 2 on at 9:45 to close. Ticket times were good.
Specials: Kamo Soba (also, when making specials cards, it's Kamo with a K! Not camouflage :)) - 17 (hard to track cause folks were using Dinner Spec 1&2), Got a lot of great feedback on the Kamo Soba tonight! Had a table that said they hoped it would find its' way on the regular menu, and another that said that they really liked it and were putting photos and positive reviews on both Yelp and TripAdvisor. Woo, great job Vince! and Chef's Nigiri Set - 9,
3 Staff members that stood out (why/how):
- Derek did better today. It was a smooth shift so it wasn't too challenging. He also made a point to stop in before he left to check for any feedback, which is nice.
- Brennan is great. So calm and collected, and helpful outside of his role.
Any VIP's in? Kirk from Mueller Living. Yuka and friends.
Comps& Void Detail: Emp Day off (5+ people) for Yuka, birthday dessert, Matt bought a beer. Kome Bucks for the happy hour okinawa breeze price error.
R&M needs:
86'd items/ need more: Sake-toro, toro
LY Dinner Sales: $4705
Projected Sales : $5481
TY Dinner Sales: $5786
+/- : 23% over LY and $305 over PS
Dinner Covers: 201
Avg PPA: $28.79
Weather: a regular summer night.
Special events?: none!
Who worked: Derek, Sophia, Sayo, Lindsey, Dusten CL, John Cktl, Brennan FR and Zach SA, Alyssa and Rachel Host.
Flow of Business, Cuts and Ticket Times: Started off steady, a little happy hour pop, didn't get on a wait until 6:30 or so. Wait started around 30m and was at 45m at it's peak around 8:30. Folks kept steadily rolling in after that, so we didn't make it off the wait until around 9:35 or so. Cut Alyssa around 9:15, went 3 on at 9:25, cut John at 9:30, and 2 on at 9:45 to close. Ticket times were good.
Specials: Kamo Soba (also, when making specials cards, it's Kamo with a K! Not camouflage :)) - 17 (hard to track cause folks were using Dinner Spec 1&2), Got a lot of great feedback on the Kamo Soba tonight! Had a table that said they hoped it would find its' way on the regular menu, and another that said that they really liked it and were putting photos and positive reviews on both Yelp and TripAdvisor. Woo, great job Vince! and Chef's Nigiri Set - 9,
3 Staff members that stood out (why/how):
- Derek did better today. It was a smooth shift so it wasn't too challenging. He also made a point to stop in before he left to check for any feedback, which is nice.
- Brennan is great. So calm and collected, and helpful outside of his role.
Any VIP's in? Kirk from Mueller Living. Yuka and friends.
Comps& Void Detail: Emp Day off (5+ people) for Yuka, birthday dessert, Matt bought a beer. Kome Bucks for the happy hour okinawa breeze price error.
R&M needs:
86'd items/ need more: Sake-toro, toro
Thursday AM Recap 6/15/17
Written By: Leary
LY Lunch Sales: 2003
Projected Sales : 2430(-157)
TY Lunch Sales: 2273
+/- : +270, +13%
Lunch Covers: 130
Avg PPA: 17.48
Previous Days Labor: 23%
Previous Days Comps: 7%
Controllable Comps: 0%
Weather: Very Hot and Sunny
Special events?:
Who worked:
Sophia, Derek, Kelly, Johnny Cl, Alyssa H, Zach SA, Brennan FR
Flow of Business, Cuts and Ticket Times:
Slow start today, but we did pick up a bit after 1230. We had a few tables wait here or there but never went on real wait. I went 2 on at 130 and we did have a little late pop, but Johnny and Kelly managed it well with a little help. Ticket times were good. Had a sunshine roll sent back because the lady said it wasn't good. She was nice about it and loved everything else. No other guest issues.
Specials:
3 Staff members that stood out (why/how):
-Derek definitely seemed more engaged today. At time he was laying it on a bit think, but it's nice to see him working on imrpovement.
-I haven't worked with Zach for awhile, and it feels like his performance has gotten worse. I had point out a lot of things, and help him quite a bit today.
Any VIP's in?
-Barth with his mom and wife
-Meg came in for a lunch break on a moving day, and left her phone. It labeled on the manager desk. I assuming she'll be back for it.
Comps& Void Detail:
DNL Sunshine Roll
R&M needs:
86'd items/ need more:
LY Lunch Sales: 2003
Projected Sales : 2430(-157)
TY Lunch Sales: 2273
+/- : +270, +13%
Lunch Covers: 130
Avg PPA: 17.48
Previous Days Labor: 23%
Previous Days Comps: 7%
Controllable Comps: 0%
Weather: Very Hot and Sunny
Special events?:
Who worked:
Sophia, Derek, Kelly, Johnny Cl, Alyssa H, Zach SA, Brennan FR
Flow of Business, Cuts and Ticket Times:
Slow start today, but we did pick up a bit after 1230. We had a few tables wait here or there but never went on real wait. I went 2 on at 130 and we did have a little late pop, but Johnny and Kelly managed it well with a little help. Ticket times were good. Had a sunshine roll sent back because the lady said it wasn't good. She was nice about it and loved everything else. No other guest issues.
Specials:
3 Staff members that stood out (why/how):
-Derek definitely seemed more engaged today. At time he was laying it on a bit think, but it's nice to see him working on imrpovement.
-I haven't worked with Zach for awhile, and it feels like his performance has gotten worse. I had point out a lot of things, and help him quite a bit today.
Any VIP's in?
-Barth with his mom and wife
-Meg came in for a lunch break on a moving day, and left her phone. It labeled on the manager desk. I assuming she'll be back for it.
Comps& Void Detail:
DNL Sunshine Roll
R&M needs:
86'd items/ need more:
Wednesday PM 6/14/17
Written By: Dusten
LY Dinner Sales: 5745
Projected Sales : 6003
TY Dinner Sales: 4335
+/- : 25% down from LY and short of PS by $1668
Dinner Covers: 152
Avg PPA: 28.15
Weather: 90's, partly cloudy
Special events?: National Bourbon Day.... don't mind if I do.
Who worked: Lindsey, Derek, Mandy, Grace, Sophia CL, Rachel/Alyssa H, Zach SA, Brennan FR.
Flow of Business, Cuts and Ticket Times: Odd night. Slow for the first 90 minutes with a gradual build to a pop. We were on a small wait until about 7:30 then a pretty sharp drop. Many campers tonight. It stayed slow for another 45 minutes then a larger pop. I'd already cut Lindsey at 8pm, I cut Derek at 8:45. Mandy was cut 9:15 and Grace at 9:45.
Specials: 5 camo soba, 18 nigiri sets, 8 carpaccio special
3 Staff members that stood out (why/how): Grace was unnecessarily flustered tonight. She had her section full of campers for the first 2 hours of service. I made cuts, her section was fairly open and before she even got her 4th table she was panicked. She wasn't triple or double-sat by any stretch and I had to tell the host stand to avoid seating her for a while. As we filled up she seemed to gain rhythm but not composure.
-Mandy was the same way as the night wound down. She asked me if we would send anything to Patrick for his anniversary. I mentioned bubbles, but she said his wife (sorry, I forgot her name), doesn't drink. So I told her to send him a couple of pieces. She came to me to comp them and told me she sent them 4 pieces. I asked why she sent 4 pieces, and she relayed what she thought I said and not what I actually said and then went into how she was super swamped and misheard me. I saw that she had 3 tables at that time and cut her.
-Megan kinda spaced out on me tonight. She answered the phone and it was someone wanting to make a reservation for 8 people. She checked our availability and got all the preliminary screening out of the way, but then started to take the call like she would have me call them back. I was standing right next to her the entire time and had to interrupt her to get the phone before she hung up on them. I asked her if that was how she was trained to take reservation calls. She said no, she just spaced out. So strange.
-Servers are asking about purchasing bottles of discontinued booze at cost. I don't know how to respond to that so I'm sending it up the chain. I don't have a problem with it, if were making room in the cooler for the new things.
Any VIP's in? Old John- his demeanor with certain staff members has become almost hostile and his reputation for being a curmudgeon is spreading. I pretty much just avoid him entirely. I am concerned he may wear out his welcome soon.
-Patrick and his wife for their anniversary
-Chelsea and Julie
-Jackie
-some other regular faces.
Comps& Void Detail: Employee day off for Chelsea
Employee day off for Patrick and Kome bucks for his anniversary pieces.
$15 Kome buck card
Guest Changed mind on an order of gyoza.
R&M needs:
86'd items/ need more:
LY Dinner Sales: 5745
Projected Sales : 6003
TY Dinner Sales: 4335
+/- : 25% down from LY and short of PS by $1668
Dinner Covers: 152
Avg PPA: 28.15
Weather: 90's, partly cloudy
Special events?: National Bourbon Day.... don't mind if I do.
Who worked: Lindsey, Derek, Mandy, Grace, Sophia CL, Rachel/Alyssa H, Zach SA, Brennan FR.
Flow of Business, Cuts and Ticket Times: Odd night. Slow for the first 90 minutes with a gradual build to a pop. We were on a small wait until about 7:30 then a pretty sharp drop. Many campers tonight. It stayed slow for another 45 minutes then a larger pop. I'd already cut Lindsey at 8pm, I cut Derek at 8:45. Mandy was cut 9:15 and Grace at 9:45.
Specials: 5 camo soba, 18 nigiri sets, 8 carpaccio special
3 Staff members that stood out (why/how): Grace was unnecessarily flustered tonight. She had her section full of campers for the first 2 hours of service. I made cuts, her section was fairly open and before she even got her 4th table she was panicked. She wasn't triple or double-sat by any stretch and I had to tell the host stand to avoid seating her for a while. As we filled up she seemed to gain rhythm but not composure.
-Mandy was the same way as the night wound down. She asked me if we would send anything to Patrick for his anniversary. I mentioned bubbles, but she said his wife (sorry, I forgot her name), doesn't drink. So I told her to send him a couple of pieces. She came to me to comp them and told me she sent them 4 pieces. I asked why she sent 4 pieces, and she relayed what she thought I said and not what I actually said and then went into how she was super swamped and misheard me. I saw that she had 3 tables at that time and cut her.
-Megan kinda spaced out on me tonight. She answered the phone and it was someone wanting to make a reservation for 8 people. She checked our availability and got all the preliminary screening out of the way, but then started to take the call like she would have me call them back. I was standing right next to her the entire time and had to interrupt her to get the phone before she hung up on them. I asked her if that was how she was trained to take reservation calls. She said no, she just spaced out. So strange.
-Servers are asking about purchasing bottles of discontinued booze at cost. I don't know how to respond to that so I'm sending it up the chain. I don't have a problem with it, if were making room in the cooler for the new things.
Any VIP's in? Old John- his demeanor with certain staff members has become almost hostile and his reputation for being a curmudgeon is spreading. I pretty much just avoid him entirely. I am concerned he may wear out his welcome soon.
-Patrick and his wife for their anniversary
-Chelsea and Julie
-Jackie
-some other regular faces.
Comps& Void Detail: Employee day off for Chelsea
Employee day off for Patrick and Kome bucks for his anniversary pieces.
$15 Kome buck card
Guest Changed mind on an order of gyoza.
R&M needs:
86'd items/ need more:
Wednesday, June 14, 2017
Wednesday AM 6.14.17
Written By: Elizabeth
LY Lunch Sales: $1948
Projected Sales : $2318
TY Lunch Sales: $2097
+/- : +8% LY and -$221 PS
Lunch Covers: 107
Avg PPA: $19.60
Previous Days Labor: 22%
Previous Days Comps: 7%
Controllable Comps: 3.38%
Weather: Sunny and hot. 90s
Special events?:
Who worked: Johnny CL. Lindsey, Sayo, Camacho. Alyssa Host, Colton SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Slow to steady day. Got one push around 12:45 but that was about it. Thought we were going to get a late pop around 1:15 because we had an 11 top walk in, but alas, it died down after that- I went 2 on around 1:30, and I think maybe only 3 more tables came in after that.
Nothing note worthy today
3 Staff members that stood out (why/how):
-Johnny handled his large party and then got double sat at the sushi bar, very well- he delegated what he needed and where it was going
-Lindsey had a great positive attitude all shift.
-Alyssa is really one of our top hosts, always finding things to do in her downtime.
Any VIP's in?
Sa-ten Employee: Zoe
Comps& Void Detail:
2 Birthday desserts
Zoe from Sa-ten got the Emp day off Comp
Also sent her a gift of Zato Ichi
FNF for 2 softserves, just super nice couple at the sushi bar.
Kome Bucks comp was basically just an open $1 comp for "spicy" to be comp'd from a Ramen. The guy ordered it but then complained to linsdey that it was a $1 more and that he "didn't ask her to make is spicy" even though he ordered spicy tonkotsu.
Guest changed mind: she ordered the Spicy Miso but when it came out she said she didn't know it had pork in it, that she is vegan and it needs to be a vegan ramen.
R&M needs:
86'd items/ need more:
LY Lunch Sales: $1948
Projected Sales : $2318
TY Lunch Sales: $2097
+/- : +8% LY and -$221 PS
Lunch Covers: 107
Avg PPA: $19.60
Previous Days Labor: 22%
Previous Days Comps: 7%
Controllable Comps: 3.38%
Weather: Sunny and hot. 90s
Special events?:
Who worked: Johnny CL. Lindsey, Sayo, Camacho. Alyssa Host, Colton SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Slow to steady day. Got one push around 12:45 but that was about it. Thought we were going to get a late pop around 1:15 because we had an 11 top walk in, but alas, it died down after that- I went 2 on around 1:30, and I think maybe only 3 more tables came in after that.
Nothing note worthy today
3 Staff members that stood out (why/how):
-Johnny handled his large party and then got double sat at the sushi bar, very well- he delegated what he needed and where it was going
-Lindsey had a great positive attitude all shift.
-Alyssa is really one of our top hosts, always finding things to do in her downtime.
Any VIP's in?
Sa-ten Employee: Zoe
Comps& Void Detail:
2 Birthday desserts
Zoe from Sa-ten got the Emp day off Comp
Also sent her a gift of Zato Ichi
FNF for 2 softserves, just super nice couple at the sushi bar.
Kome Bucks comp was basically just an open $1 comp for "spicy" to be comp'd from a Ramen. The guy ordered it but then complained to linsdey that it was a $1 more and that he "didn't ask her to make is spicy" even though he ordered spicy tonkotsu.
Guest changed mind: she ordered the Spicy Miso but when it came out she said she didn't know it had pork in it, that she is vegan and it needs to be a vegan ramen.
R&M needs:
86'd items/ need more:
Tuesday Recap 6/13/17
Written By: Leary
LY Lunch Sales: 1880
Projected Sales : 2070(-71)
TY Lunch Sales: 1999
+/- : +119, +6%
Lunch Covers: 120
Avg PPA: 16.66
LY Dinner Sales: 5213
Projected Sales : 4872 (-544)
TY Dinner Sales: 4328
+/- : -885, -17%
Dinner Covers: 168
Avg PPA: 26.76
Previous Days Labor: 21%
Previous Days Comps: 5%
Controllable Comps: 1.73%
Weather: Warm and Sunny
Special events?:
Who worked:
Jason, Derek, Kelly, Johnny Cl, Hiroe FR, Colton SA, Annie H
Derek, Kelly, Mandy, Sayo, Clair Cl, Hiroe FR, Colton SA, Annie & Rachel H
Flow of Business, Cuts and Ticket Times:
It started off as another slow lunch, but we did get a quick little pop after 1. It thinned back out by 130. Only a couple more tables in the last 30 minutes. Went 2 on at 130.
Dinner was a slow start with a pop at the very end. We didn't have much of a wait most of the night, and then had a small pop around 820. Hit a 40 minute wait at 840, and off it around 915. 2 on at 930. Only a couple 1-tops came in the last 30 minutes. Ticket times were good.
Had an issue with a couple of vegetarians served Agedashi (mentioned below). I sent out 2 tofu steaks on the house, and thoroughly apologized for the oversight by the server. They were nice to me about it, but understandably a bit upset that they had eaten meat. They said they liked the tofu steak and seemed happy by the end.
Specials:
Suzuki Sashimi- 7
Coma Soba- 3
3 Staff members that stood out (why/how):
-Had a talk with Derek at the end of the shift tonight. I was already planning on it because there has been some negative feedback given from all the managers over his past 3 shifts. There were a few things that happened tonight as well. A few smaller things at first, but then he served 2 Agedashis to a table that told him they were vegetarian. The ladies had already eaten some, and then realized the bonito flakes were probably made from fish. Although he is typically lackadaisical with bringing things to a manager's attention he realized he had messed up pretty badly, and let me know right away. I talked to him at the end of the shift and let him know that I've been reading negative feedback about his performance in the past few manager blogs. He wanted specifics I did my best to sum the issues while also trying to give him a general overview.
I told him that it sometimes feels like he's skating by through his shifts a bit. He's section maintenance can be pretty poor at times, he needs to have an increased sense of urgency, he needs to be more detailed oriented to help avoid careless comps. I admitted that maybe his calm nature might be misinterpreted, but we are accustomed to people working up to this position and really valuing it. I let him know he needs to be coming in well rested, focused, and making sure his section looks perfect at all times. Overall he was pretty surprised, and said he would work on improving his performance.
-Poor Hiroe has the patience of a Saint. The am staff were just being obvious to her trying to run food through the wait station, and she was so calm about it. I had to get on the staff about multiple times before they had any awareness of her.
Any VIP's in?
-Elizabeth with THE Jules Taylor
-Gary
-The building owner of Kome 2.0 (Rick I think)
Comps& Void Detail:
-Owner comp for a Kitchen Spec and a Tori Teba sent out to the future landlord.
-Emp Day Off for Elizabeth
-Several Kome Bucks
-EMP Kome bucks for Kelly
-3 Bday comps
-FNF for Gary (Owner of 9 Banded whiskey)
-FNF for Kemuri bartender (I forgot to write her name down)
-Guest Changed Mind for 2 Agedashi Tofus
-Recovery 2 Tofu Steaks
R&M needs:
86'd items/ need more:
There is Wycliff box with 1.5 Sho Chiku Bai in on the floor of the office. This was wrong delivery and Jason will swap out with a box of hot sake before the weekend.
LY Lunch Sales: 1880
Projected Sales : 2070(-71)
TY Lunch Sales: 1999
+/- : +119, +6%
Lunch Covers: 120
Avg PPA: 16.66
LY Dinner Sales: 5213
Projected Sales : 4872 (-544)
TY Dinner Sales: 4328
+/- : -885, -17%
Dinner Covers: 168
Avg PPA: 26.76
Previous Days Labor: 21%
Previous Days Comps: 5%
Controllable Comps: 1.73%
Weather: Warm and Sunny
Special events?:
Who worked:
Jason, Derek, Kelly, Johnny Cl, Hiroe FR, Colton SA, Annie H
Derek, Kelly, Mandy, Sayo, Clair Cl, Hiroe FR, Colton SA, Annie & Rachel H
Flow of Business, Cuts and Ticket Times:
It started off as another slow lunch, but we did get a quick little pop after 1. It thinned back out by 130. Only a couple more tables in the last 30 minutes. Went 2 on at 130.
Dinner was a slow start with a pop at the very end. We didn't have much of a wait most of the night, and then had a small pop around 820. Hit a 40 minute wait at 840, and off it around 915. 2 on at 930. Only a couple 1-tops came in the last 30 minutes. Ticket times were good.
Had an issue with a couple of vegetarians served Agedashi (mentioned below). I sent out 2 tofu steaks on the house, and thoroughly apologized for the oversight by the server. They were nice to me about it, but understandably a bit upset that they had eaten meat. They said they liked the tofu steak and seemed happy by the end.
Specials:
Suzuki Sashimi- 7
Coma Soba- 3
3 Staff members that stood out (why/how):
-Had a talk with Derek at the end of the shift tonight. I was already planning on it because there has been some negative feedback given from all the managers over his past 3 shifts. There were a few things that happened tonight as well. A few smaller things at first, but then he served 2 Agedashis to a table that told him they were vegetarian. The ladies had already eaten some, and then realized the bonito flakes were probably made from fish. Although he is typically lackadaisical with bringing things to a manager's attention he realized he had messed up pretty badly, and let me know right away. I talked to him at the end of the shift and let him know that I've been reading negative feedback about his performance in the past few manager blogs. He wanted specifics I did my best to sum the issues while also trying to give him a general overview.
I told him that it sometimes feels like he's skating by through his shifts a bit. He's section maintenance can be pretty poor at times, he needs to have an increased sense of urgency, he needs to be more detailed oriented to help avoid careless comps. I admitted that maybe his calm nature might be misinterpreted, but we are accustomed to people working up to this position and really valuing it. I let him know he needs to be coming in well rested, focused, and making sure his section looks perfect at all times. Overall he was pretty surprised, and said he would work on improving his performance.
-Poor Hiroe has the patience of a Saint. The am staff were just being obvious to her trying to run food through the wait station, and she was so calm about it. I had to get on the staff about multiple times before they had any awareness of her.
Any VIP's in?
-Elizabeth with THE Jules Taylor
-Gary
-The building owner of Kome 2.0 (Rick I think)
Comps& Void Detail:
-Owner comp for a Kitchen Spec and a Tori Teba sent out to the future landlord.
-Emp Day Off for Elizabeth
-Several Kome Bucks
-EMP Kome bucks for Kelly
-3 Bday comps
-FNF for Gary (Owner of 9 Banded whiskey)
-FNF for Kemuri bartender (I forgot to write her name down)
-Guest Changed Mind for 2 Agedashi Tofus
-Recovery 2 Tofu Steaks
R&M needs:
86'd items/ need more:
There is Wycliff box with 1.5 Sho Chiku Bai in on the floor of the office. This was wrong delivery and Jason will swap out with a box of hot sake before the weekend.
Monday, June 12, 2017
Monday PM Recap 6/12/17
Written By: Chelsea
LY Dinner Sales: $4789
Projected Sales : $5238
TY Dinner Sales: $5427
+/- : 13% over LY and $189 over PS
Dinner Covers: 193
Avg PPA: $28.12
Weather: a regular ol crisp evening.
Special events?: SIN night.
Who worked: Johnny, Mandy, Grace, Derek, Clair CL. Hiroe FR and Colton SA. Rachel and John Host.
Flow of Business, Cuts and Ticket Times: Started off with a big Happy Hour pop, full by 5:45-6, walk in 7-top shortly after. It then died back down a bit until around 7 when it came back up. Wait got to around 30-35m at its peak. Went off the wait at 8:45, went 3 on at 8:50. Grace got a walk-in 11-top at 9:15, then we went 2 on to close. Ticket times were overall good, had a couple of rolls hit almost 30m right near closing, but the customers were fine once they received it.
Had some weird folks today. Johnny was dropping a check and picking up some dishes at one of his tables, including an empty rose flute. He said that when he stopped back by the table with their cards, the woman said "By the way, you should never pick up a lady's glass without asking, as there was still some wine in there." He apologized to the lady and let me know about it, insisting that it was empty when he picked it up. We gave her Kome bucks for next time.
Around 9:30 a couple with a dog came in, and asked if we had any outside seating. I let them know that we did not, and then they asked for a table. I asked if it was a service dog, and they said that it was. We put them at B7. Later when I was dropping off some food, the dog tried to climb up on the table to get to it. Later when I was bussing B8, I noticed that the lady had rice in a bowl and was feeding the dog under the table. Colton said that he saw the lady with rice that she was hand feeding the dog right before they were leaving. Not sure what they got in a tiff about, but they both left in a rush not long after. I know we have to allow service dogs, but feeding them out of our dishes or from their hands at the table seems to be crossing the line a bit, in my opinion.
Had a FOH (food runner) applicant come in from a Craigslist post, his name was Will Moore. He was very eager and interested, said he had experience in hotels and other big name restaurants that are currently escaping me. I gave him Leary's card and asked him to send in a resume, and let him know that I'd make a note that he came in.
Specials: Suzuki Carpaccio - 17
3 Staff members that stood out (why/how):
- Colton had a bad night. He dropped at least 3 dishes throughout the night. After the third one (which was luckily back in the dish station), I heard him say "Ugh, I hate this..." sounded like he was about to say "job" but then he turned it in to "when that happens." Two were out in the dining room, and one was a parfait glass in the dish area. I just reminded him to come back with a tray at a point where he feels comfortable, and to not worry about needing to overfill the tray.
- Derek still needs more attention to detail. He also asked for another interesting comp, I have noticed that he asks for things at the very last minute, which I'm not really a fan of. He had a table that was done and he had their check with card in his hand, and said that it was one of the peoples' birthday but they couldn't have dessert, so asked what we could do for them. I was kinda blindsided by the question and tried to look at the table and what they already had, I suggested sending that person a piece, but Derek was just like "Well, I don't know what they'd like, just nevermind. Thought we could do something nice." and walked off. Later he came back by and said that where he used to work, their marketing spend wasn't used on marketing but was used for sending people things so they'd come back. He also had the table with the two rolls with a long ticket time, and didn't notice it until he dropped the check, as that's when the customers brought it to his attention that the rolls hadn't come out yet. Before he left, I asked him to please bring things to my attention sooner than later.
- I sent Takoyaki to the Cirkiel family with the intention of FNF'ing it later, but then Clair dropped the check with the Takoyaki still on it, and they left paying cash so it was still on the check. I felt terrible about it, so if we could send anything their way next time, put it on my card!!
- Matt already put his blog in, but said that Josh left a gas burner on that wasn't lit, but was still feeding out gas. He caught it and turned it off.
Any VIP's in? Shawn Cirkiel's parents and kids, City Councilmember Gregorio Casar, my roommate and his girlfriend, the SIN folks listed below.
Comps& Void Detail: SIN for the Omelettry, and Ramen Tatsu-ya. I bought a few things for my roommate and his girlfriend, Kome bucks for the rose lady, void Sapporo misring for Derek, Asahi misring for Derek. Server payout for Grace, 8pm party cancelled 30m before the reservation.
R&M needs:
86'd items/ need more: Toro, Yaki-Onigiri, cold Sho Chiku Bai (on the last nearly empty bottle in the cooler and there is none in the office), paper to go bags? No one seemed to be able to find them.
LY Dinner Sales: $4789
Projected Sales : $5238
TY Dinner Sales: $5427
+/- : 13% over LY and $189 over PS
Dinner Covers: 193
Avg PPA: $28.12
Weather: a regular ol crisp evening.
Special events?: SIN night.
Who worked: Johnny, Mandy, Grace, Derek, Clair CL. Hiroe FR and Colton SA. Rachel and John Host.
Flow of Business, Cuts and Ticket Times: Started off with a big Happy Hour pop, full by 5:45-6, walk in 7-top shortly after. It then died back down a bit until around 7 when it came back up. Wait got to around 30-35m at its peak. Went off the wait at 8:45, went 3 on at 8:50. Grace got a walk-in 11-top at 9:15, then we went 2 on to close. Ticket times were overall good, had a couple of rolls hit almost 30m right near closing, but the customers were fine once they received it.
Had some weird folks today. Johnny was dropping a check and picking up some dishes at one of his tables, including an empty rose flute. He said that when he stopped back by the table with their cards, the woman said "By the way, you should never pick up a lady's glass without asking, as there was still some wine in there." He apologized to the lady and let me know about it, insisting that it was empty when he picked it up. We gave her Kome bucks for next time.
Around 9:30 a couple with a dog came in, and asked if we had any outside seating. I let them know that we did not, and then they asked for a table. I asked if it was a service dog, and they said that it was. We put them at B7. Later when I was dropping off some food, the dog tried to climb up on the table to get to it. Later when I was bussing B8, I noticed that the lady had rice in a bowl and was feeding the dog under the table. Colton said that he saw the lady with rice that she was hand feeding the dog right before they were leaving. Not sure what they got in a tiff about, but they both left in a rush not long after. I know we have to allow service dogs, but feeding them out of our dishes or from their hands at the table seems to be crossing the line a bit, in my opinion.
Had a FOH (food runner) applicant come in from a Craigslist post, his name was Will Moore. He was very eager and interested, said he had experience in hotels and other big name restaurants that are currently escaping me. I gave him Leary's card and asked him to send in a resume, and let him know that I'd make a note that he came in.
Specials: Suzuki Carpaccio - 17
3 Staff members that stood out (why/how):
- Colton had a bad night. He dropped at least 3 dishes throughout the night. After the third one (which was luckily back in the dish station), I heard him say "Ugh, I hate this..." sounded like he was about to say "job" but then he turned it in to "when that happens." Two were out in the dining room, and one was a parfait glass in the dish area. I just reminded him to come back with a tray at a point where he feels comfortable, and to not worry about needing to overfill the tray.
- Derek still needs more attention to detail. He also asked for another interesting comp, I have noticed that he asks for things at the very last minute, which I'm not really a fan of. He had a table that was done and he had their check with card in his hand, and said that it was one of the peoples' birthday but they couldn't have dessert, so asked what we could do for them. I was kinda blindsided by the question and tried to look at the table and what they already had, I suggested sending that person a piece, but Derek was just like "Well, I don't know what they'd like, just nevermind. Thought we could do something nice." and walked off. Later he came back by and said that where he used to work, their marketing spend wasn't used on marketing but was used for sending people things so they'd come back. He also had the table with the two rolls with a long ticket time, and didn't notice it until he dropped the check, as that's when the customers brought it to his attention that the rolls hadn't come out yet. Before he left, I asked him to please bring things to my attention sooner than later.
- I sent Takoyaki to the Cirkiel family with the intention of FNF'ing it later, but then Clair dropped the check with the Takoyaki still on it, and they left paying cash so it was still on the check. I felt terrible about it, so if we could send anything their way next time, put it on my card!!
- Matt already put his blog in, but said that Josh left a gas burner on that wasn't lit, but was still feeding out gas. He caught it and turned it off.
Any VIP's in? Shawn Cirkiel's parents and kids, City Councilmember Gregorio Casar, my roommate and his girlfriend, the SIN folks listed below.
Comps& Void Detail: SIN for the Omelettry, and Ramen Tatsu-ya. I bought a few things for my roommate and his girlfriend, Kome bucks for the rose lady, void Sapporo misring for Derek, Asahi misring for Derek. Server payout for Grace, 8pm party cancelled 30m before the reservation.
R&M needs:
86'd items/ need more: Toro, Yaki-Onigiri, cold Sho Chiku Bai (on the last nearly empty bottle in the cooler and there is none in the office), paper to go bags? No one seemed to be able to find them.
Monday AM Recap 6/12/17
Written By: Leary
LY Lunch Sales: 2210
Projected Sales : 2394 (-934)
TY Lunch Sales: 1460
+/- : -750, -34%
Lunch Covers: 90
Avg PPA: 16.22
Previous Days Labor: 27%
Previous Days Comps: 6%
Controllable Comps: 2.39%
Weather: Warm & Sunny
Special events?:
Who worked:
Grace, Mandy, John, Johnny Cl, Annie H, Hiroe FR, Colton SA
Flow of Business, Cuts and Ticket Times:
It was another slow lunch. Had a steady flow of tables, but it never filled up and not a lot of customers came in after 1. Ticket times were good. Johnny ordered a Sushi lunch with the wrong roll, but the remake came out really quickly. No other issues.
Had a guest call about 10 minutes after she left, and said she was certain she left her credit card here. I checked with Johnny, and he said no one had left her card. I got her number in case her card turns up somewhere. Lauren Delatorreletic 512-635-2742
Specials:
3 Staff members that stood out (why/how):
-Kumi was 40 minutes late. I gave her a write-up and let her know that another late before 6/24 is an automatic termination. I also followed up with her about the issue of taking food home that we discussed at the manager meeting. She wasn't here at the employee so I let her know about what we discussed about employee meals, and that she can take home leftovers, but not full meals.
-Colton seemed a little more focused today.
-John was very helpful assisting Annie with opening duties, and taking out boxes.
Any VIP's in?
-Cole from Cheer-ups. He is leaving for Ireland for 2 weeks today. I'm very jealous.
-Bartender from Crown & Anchor
-Abel & Jeanine
-Our Orkin Rep
Comps& Void Detail:
FNF for Abel & Jeanine
FNF Helen Our Orkin Rep
SIN for Crown & Anchor
Server Misring for a Go-Go Roll
R&M needs:
Added a pick-up on Tuesday with CTR to catch up on trash overflow from the weekend.
86'd items/ need more:
LY Lunch Sales: 2210
Projected Sales : 2394 (-934)
TY Lunch Sales: 1460
+/- : -750, -34%
Lunch Covers: 90
Avg PPA: 16.22
Previous Days Labor: 27%
Previous Days Comps: 6%
Controllable Comps: 2.39%
Weather: Warm & Sunny
Special events?:
Who worked:
Grace, Mandy, John, Johnny Cl, Annie H, Hiroe FR, Colton SA
Flow of Business, Cuts and Ticket Times:
It was another slow lunch. Had a steady flow of tables, but it never filled up and not a lot of customers came in after 1. Ticket times were good. Johnny ordered a Sushi lunch with the wrong roll, but the remake came out really quickly. No other issues.
Had a guest call about 10 minutes after she left, and said she was certain she left her credit card here. I checked with Johnny, and he said no one had left her card. I got her number in case her card turns up somewhere. Lauren Delatorreletic 512-635-2742
Specials:
3 Staff members that stood out (why/how):
-Kumi was 40 minutes late. I gave her a write-up and let her know that another late before 6/24 is an automatic termination. I also followed up with her about the issue of taking food home that we discussed at the manager meeting. She wasn't here at the employee so I let her know about what we discussed about employee meals, and that she can take home leftovers, but not full meals.
-Colton seemed a little more focused today.
-John was very helpful assisting Annie with opening duties, and taking out boxes.
Any VIP's in?
-Cole from Cheer-ups. He is leaving for Ireland for 2 weeks today. I'm very jealous.
-Bartender from Crown & Anchor
-Abel & Jeanine
-Our Orkin Rep
Comps& Void Detail:
FNF for Abel & Jeanine
FNF Helen Our Orkin Rep
SIN for Crown & Anchor
Server Misring for a Go-Go Roll
R&M needs:
Added a pick-up on Tuesday with CTR to catch up on trash overflow from the weekend.
86'd items/ need more:
Sunday, June 11, 2017
Sunday 6/11/17 All Day Recap
Written By: Dusten
LY Lunch Sales: 2777
Projected Sales :2940
TY Lunch Sales: 1703
+/- : 39% down from LY, short of PS by $1237
Lunch Covers: 91
Avg PPA: 18.71
LY Dinner Sales: 5732
Projected Sales :5916
TY Dinner Sales: 5168
+/- : 10% under LY and $748 under PS
Dinner Covers: 190
Avg PPA: 27.20
Previous Days Labor: 18%
Previous Days Comps: 3%
Controllable Comps: ZERO
Weather: Warm and Sunny. 90's
Special events?: Post ROT Rally Wrap Up, ATX TV Fest
Who worked: Lunch: Renee, Lindsey, John, Mandy CL, Annie H, Colton SA and Brennan FR
Dinner: Grace, Derek, Kelly, Sayo, Clair, John Cktl, Alyssa/Rachel H, Zach SA and Hiroe FR
Flow of Business, Cuts and Ticket Times: Lunch was exceptionally slow. Didn't fill up. No pop really ever. Ticket time issues non-existent. Cut John at 1:45pm, John at 2pm and Renee at 2:30pm.
Dinner was steady. Wait times went north of 30 minutes at the peak of service. Things died off at 8:30 and picked up again at 9pm. Had a single under-cooked chicken wing go out. Odd how it is usually only one wing per order, and stranger that it was the first and only one the table attempted to eat. Table was pretty calm about the ordeal. Comped the tori teba to Kitchen error, comped the 2 sake-toro pieces they had and gave them a Kome Buck card for the next time. Cut Kelly at 8:45, Grace at 9:15, Sayo at 9:30. John and Alyssa were cut at 9pm.
Specials: 12 nigiri sets
3 Staff members that stood out (why/how): Pauline had to leave mid-shift. She has legitimate health issues and is in the hospital. Matt was on the phone with her a couple of times. Didn't put much stress on the kitchen with the slow morning. Hector jumped on ramen. He overcooks his noodles a bit.
-Colton was unchallenged today. Sometimes he was right where he needed to be, other times servers were asking for water refills. Definitely was slow enough he could have handled all of those things. At one point we had mostly regulars in the house and he remarked to Renee about that. It is nice to know he is starting to remember faces.
-Rachel and Alyssa did a god job at the stand tonight. Quote times were solid. They were a great team.
-Derek came to me a couple of times asking me to comp things for tables. First he wanted me to send out a couple of pork belly to people he "thought were cool." He says he was told that we do things like that for people on occasion. I mean, I get warm fuzzies from certain tables every now and then, but I'm not about to send them things on Kome's dime. I told him if he wanted to send them something I'd discount it for him. Minutes later he said, "I've got some friends at A1, can we do something for them?" I comped the two pork belly pieces they already ordered. Just an odd pattern to perhaps watch out for.
-Grace won the sales contest tonight, got herself a Mantis gift card.
-Eli stayed behind and did one last load of dishes leftover by employees. That dude is a great worker. Wanted to give him some Kome bucks to get sushi on his day off maybe, but we still have none.
Any VIP's in? Old John, Somm Rob, Victor, Renee's boyfriend John, The gay guy that loved the Red Maple and Joel.
Not too many familiar faces at dinner. Zach's family sat at the sushi bar.
Friends of Derek
Comps& Void Detail: $20 Kome bucks from Lindsey's table
$10 Kome Bucks from Renee
Tori teba- kitchen error, sake-toro x2 for recovery
Kome bucks from Rachel
FNF'd 15% of Zach's family ticket- no one told me they were in the building until they were paying out. I have definitely served them before.
FNF'd Derek's friends pork belly
Bday taiyaki, fried ice cream
Kome bucks from Alyssa
Spill comp'd Black Thunder that Pat dropped yesterday and an Izze that broke when Toshi tried to open it.
Owner comp 18 Pearl Snap beers for Alex Inman going away party last week. We didn't have a button yet.
R&M needs: Oshibori smelled pretty bad. Not sure what Kayo's secret oshibori detergent recipe is, but I tend to use a little distilled vinegar on my laundry to get out the puppy dog odors.
I got all of the buttons for the drink menu done. They should be operational in the morning. I've placed all the orders. Haven't gotten the menus back (it's Sunday) but I'm hoping for a menu launch no later than Wednesday.
86'd items/ need more:
LY Lunch Sales: 2777
Projected Sales :2940
TY Lunch Sales: 1703
+/- : 39% down from LY, short of PS by $1237
Lunch Covers: 91
Avg PPA: 18.71
LY Dinner Sales: 5732
Projected Sales :5916
TY Dinner Sales: 5168
+/- : 10% under LY and $748 under PS
Dinner Covers: 190
Avg PPA: 27.20
Previous Days Labor: 18%
Previous Days Comps: 3%
Controllable Comps: ZERO
Weather: Warm and Sunny. 90's
Special events?: Post ROT Rally Wrap Up, ATX TV Fest
Who worked: Lunch: Renee, Lindsey, John, Mandy CL, Annie H, Colton SA and Brennan FR
Dinner: Grace, Derek, Kelly, Sayo, Clair, John Cktl, Alyssa/Rachel H, Zach SA and Hiroe FR
Flow of Business, Cuts and Ticket Times: Lunch was exceptionally slow. Didn't fill up. No pop really ever. Ticket time issues non-existent. Cut John at 1:45pm, John at 2pm and Renee at 2:30pm.
Dinner was steady. Wait times went north of 30 minutes at the peak of service. Things died off at 8:30 and picked up again at 9pm. Had a single under-cooked chicken wing go out. Odd how it is usually only one wing per order, and stranger that it was the first and only one the table attempted to eat. Table was pretty calm about the ordeal. Comped the tori teba to Kitchen error, comped the 2 sake-toro pieces they had and gave them a Kome Buck card for the next time. Cut Kelly at 8:45, Grace at 9:15, Sayo at 9:30. John and Alyssa were cut at 9pm.
Specials: 12 nigiri sets
3 Staff members that stood out (why/how): Pauline had to leave mid-shift. She has legitimate health issues and is in the hospital. Matt was on the phone with her a couple of times. Didn't put much stress on the kitchen with the slow morning. Hector jumped on ramen. He overcooks his noodles a bit.
-Colton was unchallenged today. Sometimes he was right where he needed to be, other times servers were asking for water refills. Definitely was slow enough he could have handled all of those things. At one point we had mostly regulars in the house and he remarked to Renee about that. It is nice to know he is starting to remember faces.
-Rachel and Alyssa did a god job at the stand tonight. Quote times were solid. They were a great team.
-Derek came to me a couple of times asking me to comp things for tables. First he wanted me to send out a couple of pork belly to people he "thought were cool." He says he was told that we do things like that for people on occasion. I mean, I get warm fuzzies from certain tables every now and then, but I'm not about to send them things on Kome's dime. I told him if he wanted to send them something I'd discount it for him. Minutes later he said, "I've got some friends at A1, can we do something for them?" I comped the two pork belly pieces they already ordered. Just an odd pattern to perhaps watch out for.
-Grace won the sales contest tonight, got herself a Mantis gift card.
-Eli stayed behind and did one last load of dishes leftover by employees. That dude is a great worker. Wanted to give him some Kome bucks to get sushi on his day off maybe, but we still have none.
Any VIP's in? Old John, Somm Rob, Victor, Renee's boyfriend John, The gay guy that loved the Red Maple and Joel.
Not too many familiar faces at dinner. Zach's family sat at the sushi bar.
Friends of Derek
Comps& Void Detail: $20 Kome bucks from Lindsey's table
$10 Kome Bucks from Renee
Tori teba- kitchen error, sake-toro x2 for recovery
Kome bucks from Rachel
FNF'd 15% of Zach's family ticket- no one told me they were in the building until they were paying out. I have definitely served them before.
FNF'd Derek's friends pork belly
Bday taiyaki, fried ice cream
Kome bucks from Alyssa
Spill comp'd Black Thunder that Pat dropped yesterday and an Izze that broke when Toshi tried to open it.
Owner comp 18 Pearl Snap beers for Alex Inman going away party last week. We didn't have a button yet.
R&M needs: Oshibori smelled pretty bad. Not sure what Kayo's secret oshibori detergent recipe is, but I tend to use a little distilled vinegar on my laundry to get out the puppy dog odors.
I got all of the buttons for the drink menu done. They should be operational in the morning. I've placed all the orders. Haven't gotten the menus back (it's Sunday) but I'm hoping for a menu launch no later than Wednesday.
86'd items/ need more:
Saturday PM Recap 6/10
Written By: Chelsea
LY Dinner Sales: $7441
Projected Sales : $7960
TY Dinner Sales: $8057
+/- : 8% over LY and $97 over PS
Dinner Covers: 267
Avg PPA: $30.18
Weather: a cool evening.
Special events?: ROT Rally.
Who worked: Kelly, Lindsey, Renee, Clair, Dusten CL, Pat Cktl, Hiroe FR and Brennan SA, Megan and Annie Host.
Flow of Business, Cuts and Ticket Times: Started off slower than most Saturdays. Had a line at the door upon opening and almost filled up by 5:30, but then it petered off from there for a bit. Didn't get on a wait until just after 6:30, and it was a pretty short wait for a while, until almost 8 when it started to pick up. Wait got to almost an hour shortly after this. Went off the wait by 9:45, cut Megan, Pat, and went 3 on then. Renee got a couple more tables shortly after that, then we went 2 on at 9:55. Let Dusten take over and close it down by 10:30, and we were basically empty by close.
Had some miscommunication regarding the brussels sprouts at the beginning of the shift. Apparently initially we had just enough for the special, so Vince said to 86 brussels from the main menu (veg temp and moriawase). Thought it was weird and then got a lot of pushback when I let servers know, so Vince said to cancel the 86, he had enough for opening (all orders) and that he would go get more. When he was out getting more, one of the very first tables had a veggie tempura, and it didn't come out with sprouts, and the lady was pissed. Luckily we sent some sprouts out her way just in time. Just my opinion that main menu items should take precedence over specials. If we don't have enough for both, we should scrap it from the special or the special itself versus our permanent menu items.
Sold a ridiculous amount of Midnight Suns, toward the end of the night, we ran out of premade ones and it was a struggle to keep them individually coming back from the sushi bar to the kitchen. Perhaps let's have the food runners give a heads up to the sushi bar when they hear we have less than 2 premade so the sushi bar has a chance to catch up on them before more orders come in.
Specials: Chef's Nigiri Set - 19, Mussels - 6,
3 Staff members that stood out (why/how):
- Patrick was once again a superstar. Super helpful during the first couple hours when he didn't have any orders yet, and was his usual chipper and helpful self during the rest of the shift. He did forget to restock Snow Maiden while closing, but that was it.
- Everyone else was on point as they usually are on Saturdays. Since it was slower than usual, it was not too challenging for anyone. Renee got hit hard once but she powered through it well and asked for help when she needed it.
Any VIP's in? A few familiar faces, but no one too notable.
Comps& Void Detail: Voided a couple misrings: California that was supposed to be Crunchy,
R&M needs: Dumpster was not emptied this morning. It is currently overflowing.
86'd items/ need more: Yakiniku, Beef Carpaccio, duck breast, toro, uni, veggie okonomiyaki. Back to the one with squid and shrimp. Printer cartridges.
LY Dinner Sales: $7441
Projected Sales : $7960
TY Dinner Sales: $8057
+/- : 8% over LY and $97 over PS
Dinner Covers: 267
Avg PPA: $30.18
Weather: a cool evening.
Special events?: ROT Rally.
Who worked: Kelly, Lindsey, Renee, Clair, Dusten CL, Pat Cktl, Hiroe FR and Brennan SA, Megan and Annie Host.
Flow of Business, Cuts and Ticket Times: Started off slower than most Saturdays. Had a line at the door upon opening and almost filled up by 5:30, but then it petered off from there for a bit. Didn't get on a wait until just after 6:30, and it was a pretty short wait for a while, until almost 8 when it started to pick up. Wait got to almost an hour shortly after this. Went off the wait by 9:45, cut Megan, Pat, and went 3 on then. Renee got a couple more tables shortly after that, then we went 2 on at 9:55. Let Dusten take over and close it down by 10:30, and we were basically empty by close.
Had some miscommunication regarding the brussels sprouts at the beginning of the shift. Apparently initially we had just enough for the special, so Vince said to 86 brussels from the main menu (veg temp and moriawase). Thought it was weird and then got a lot of pushback when I let servers know, so Vince said to cancel the 86, he had enough for opening (all orders) and that he would go get more. When he was out getting more, one of the very first tables had a veggie tempura, and it didn't come out with sprouts, and the lady was pissed. Luckily we sent some sprouts out her way just in time. Just my opinion that main menu items should take precedence over specials. If we don't have enough for both, we should scrap it from the special or the special itself versus our permanent menu items.
Sold a ridiculous amount of Midnight Suns, toward the end of the night, we ran out of premade ones and it was a struggle to keep them individually coming back from the sushi bar to the kitchen. Perhaps let's have the food runners give a heads up to the sushi bar when they hear we have less than 2 premade so the sushi bar has a chance to catch up on them before more orders come in.
Specials: Chef's Nigiri Set - 19, Mussels - 6,
3 Staff members that stood out (why/how):
- Patrick was once again a superstar. Super helpful during the first couple hours when he didn't have any orders yet, and was his usual chipper and helpful self during the rest of the shift. He did forget to restock Snow Maiden while closing, but that was it.
- Everyone else was on point as they usually are on Saturdays. Since it was slower than usual, it was not too challenging for anyone. Renee got hit hard once but she powered through it well and asked for help when she needed it.
Any VIP's in? A few familiar faces, but no one too notable.
Comps& Void Detail: Voided a couple misrings: California that was supposed to be Crunchy,
R&M needs: Dumpster was not emptied this morning. It is currently overflowing.
86'd items/ need more: Yakiniku, Beef Carpaccio, duck breast, toro, uni, veggie okonomiyaki. Back to the one with squid and shrimp. Printer cartridges.
Saturday, June 10, 2017
Saturday AM 6/10/17
Written By: Elizabeth
LY Lunch Sales: $2160
Projected Sales : $2670
TY Lunch Sales: $3103
+/- : +44% LY and +$433
Lunch Covers: 158
Avg PPA: $19.64
Previous Days Labor: 19%
Previous Days Comps: 5%
Controllable Comps: 2.42%
Weather: Sunny and warm. low 90s
Special events?: ROT Ralley
Who worked: Sophia, John, Derek, Johnny CL. Alyssa Host, Colton SA
Hiroe FR
Flow of Business, Cuts and Ticket Times:
Pretty solid start to the day, full by noon, but then cleared out- the first rush, as usual. Had a walk in 9 top (4 kids, 5 adults) and an 11:30am 6 top reso that helped fill the restaurant from the start. Aki made some funky looking shrimp tempura that I caught before they were used on Kayakus. Ben had him remake them. Not sure how they got past him.
The rest of the afternoon was steady but never crazy. We only went on a wait for incomplete parties, and had a 5 top walk in 15 minutes before close. All in all, a solid day. Mentioned in pre-shift about watering tables (since yesterday's efforts were abysmal) and saw an improvement. Went 2 on at 2:20.
On a side note, Yuka ordered a Bento box for lunch with a salmon box as the roll. What did we decide on this? And should Ben be coming to the manager meetings
3 Staff members that stood out (why/how):
-I know I said this yesterday but today it was even more prevalent: Derek struggles with speed and time. It took him 3 minutes to great A5, and then A1 got sat a little while later and I had to greet it because he asked me to. He has one speed and at 2pm he was commenting on how there is still another hour of service left and that is brain is starting to turn to mush. So, definitely don't schedule him dinner shifts, those 8 hours would be too much for him. We're only at hour 4 and he is loosing steam. He was cut at 2:20 and around 3:10 asked me if he could take a quick smoke, since all of his tables were gone. Since it was after service I allowed him to do so, but not sure if he was having sever nicotine withdrawal towards the end, or what.
-Speaking of speed- Colton...I think at different times during the shift, each FOH member of staff commented on his lack of speed and skill. I continuously coached him throughout the shift: reminding him not to set a tray in the dish pit and walk away, reminding him to focus on one thing and being fast at it, then moving to the next, reminding him not to carry around a tray of dirty dishes to wipe and set 3 clear tables. I was coaching him all shift, with little change. I know he shuts down fast, but today, he just seemed to struggle with the simplest task of making 2 glasses of water. I saw that happen when Derek asked him to make 2 waters for A2, and Colton literally just stared at the glasses for second, then went after the ones on the top, before pulling a rack out and grabbing glasses from there...veeeeery slowly. It was painful.I talked to Johnny after the shift to see if he had any feedback and he said that despite his slowness, he has now learned how to occupy his downtime with more productivity. So there is some improvement I suppose. baby steps...
-Caught John with two basically full flutes. I stopped him before he went out to tell him they were too full. He stopped to go back but I said, it's all mixed now, so you can't pour it back. But then asked him if he measured. He said no, I told him to use a measuring cup. Guess we have to put that back on the shift notes...
Any VIP's in?
A couple of familiar families.
Bartender/manager from Justines.
These two young men that use to come in all the time, but I haven't seen in a while so I can't remember their names...it's been at least 6 months to a year.
Comps& Void Detail:
Voided a sushi lunch, sophia had to re ring it with the salad instead of soup mod.
FNF for Justines bartender
FNF for these two ladies who just went to town on the menu- we sent them 2 pieces of pork belly as a "thank you"
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2160
Projected Sales : $2670
TY Lunch Sales: $3103
+/- : +44% LY and +$433
Lunch Covers: 158
Avg PPA: $19.64
Previous Days Labor: 19%
Previous Days Comps: 5%
Controllable Comps: 2.42%
Weather: Sunny and warm. low 90s
Special events?: ROT Ralley
Who worked: Sophia, John, Derek, Johnny CL. Alyssa Host, Colton SA
Hiroe FR
Flow of Business, Cuts and Ticket Times:
Pretty solid start to the day, full by noon, but then cleared out- the first rush, as usual. Had a walk in 9 top (4 kids, 5 adults) and an 11:30am 6 top reso that helped fill the restaurant from the start. Aki made some funky looking shrimp tempura that I caught before they were used on Kayakus. Ben had him remake them. Not sure how they got past him.
The rest of the afternoon was steady but never crazy. We only went on a wait for incomplete parties, and had a 5 top walk in 15 minutes before close. All in all, a solid day. Mentioned in pre-shift about watering tables (since yesterday's efforts were abysmal) and saw an improvement. Went 2 on at 2:20.
On a side note, Yuka ordered a Bento box for lunch with a salmon box as the roll. What did we decide on this? And should Ben be coming to the manager meetings
3 Staff members that stood out (why/how):
-I know I said this yesterday but today it was even more prevalent: Derek struggles with speed and time. It took him 3 minutes to great A5, and then A1 got sat a little while later and I had to greet it because he asked me to. He has one speed and at 2pm he was commenting on how there is still another hour of service left and that is brain is starting to turn to mush. So, definitely don't schedule him dinner shifts, those 8 hours would be too much for him. We're only at hour 4 and he is loosing steam. He was cut at 2:20 and around 3:10 asked me if he could take a quick smoke, since all of his tables were gone. Since it was after service I allowed him to do so, but not sure if he was having sever nicotine withdrawal towards the end, or what.
-Speaking of speed- Colton...I think at different times during the shift, each FOH member of staff commented on his lack of speed and skill. I continuously coached him throughout the shift: reminding him not to set a tray in the dish pit and walk away, reminding him to focus on one thing and being fast at it, then moving to the next, reminding him not to carry around a tray of dirty dishes to wipe and set 3 clear tables. I was coaching him all shift, with little change. I know he shuts down fast, but today, he just seemed to struggle with the simplest task of making 2 glasses of water. I saw that happen when Derek asked him to make 2 waters for A2, and Colton literally just stared at the glasses for second, then went after the ones on the top, before pulling a rack out and grabbing glasses from there...veeeeery slowly. It was painful.I talked to Johnny after the shift to see if he had any feedback and he said that despite his slowness, he has now learned how to occupy his downtime with more productivity. So there is some improvement I suppose. baby steps...
-Caught John with two basically full flutes. I stopped him before he went out to tell him they were too full. He stopped to go back but I said, it's all mixed now, so you can't pour it back. But then asked him if he measured. He said no, I told him to use a measuring cup. Guess we have to put that back on the shift notes...
Any VIP's in?
A couple of familiar families.
Bartender/manager from Justines.
These two young men that use to come in all the time, but I haven't seen in a while so I can't remember their names...it's been at least 6 months to a year.
Comps& Void Detail:
Voided a sushi lunch, sophia had to re ring it with the salad instead of soup mod.
FNF for Justines bartender
FNF for these two ladies who just went to town on the menu- we sent them 2 pieces of pork belly as a "thank you"
R&M needs:
86'd items/ need more:
Friday PM Recap 6/9/17
Written By: Leary
LY Dinner Sales: 0.00 (This was the night when the old POS crashed)
Projected Sales : 7115 (-49)
TY Dinner Sales: 7066
+/- : N/A
Dinner Covers: 241
Avg PPA: 29.32
Weather: Warm summer night
Special events?:
Who worked:
Johnny, Lindsey, Renee, Kelly, Dusten Cl, Rachel & Megan H,
Flow of Business, Cuts and Ticket Times:
Pretty chill Friday. Slow build to a wait, but had a decent pop at 630 and hit an hour wait by 7. Had a bit of a lull around 830 and only had a few tables waiting. Came off the wait for a bit around 930. Had a few tables on the wait here or there after that. Cut Pat and Rachel at 945. 3 on at 1015, and 2 on at 1030. Ticket times were good, food looked good, and no customer issues. Very smooth shift. Almost 0% controllable comps for the shift, but Kelly accidentally entered 2 extra salmon nigiris at the very end of the night. DOH! Despite the mellow pace of the night sales ended up being decent.
Specials:
Hama-Toro Carpaccio- 10
Spicy Miso Mussels- 13
3 Staff members that stood out (why/how):
-Rachel is still getting the hang of things, but she seems to be doing well. She was tripping up a bit on wording to guests, but I'm sure that will improve as she gets more comfortable.
-Slow night for the cocktail, but Pat was positive and helpful during his downtime. I bought him dinner since the shift was so slow.
-Megan is an example of efficiency and professionalism.
-FOH was all in good spirits despite the slow shift.
-Had a bottle selling contest, and Kelly won herself the last 2 Alamo Tickets.
Any VIP's in?
-Jason & Susan also brought their nephew who is visiting to try sushi for the first time.
-Leslie & friend
Comps& Void Detail:
-$30 in Kome Bucks
R&M needs:
86'd items/ need more:
LY Dinner Sales: 0.00 (This was the night when the old POS crashed)
Projected Sales : 7115 (-49)
TY Dinner Sales: 7066
+/- : N/A
Dinner Covers: 241
Avg PPA: 29.32
Weather: Warm summer night
Special events?:
Who worked:
Johnny, Lindsey, Renee, Kelly, Dusten Cl, Rachel & Megan H,
Flow of Business, Cuts and Ticket Times:
Pretty chill Friday. Slow build to a wait, but had a decent pop at 630 and hit an hour wait by 7. Had a bit of a lull around 830 and only had a few tables waiting. Came off the wait for a bit around 930. Had a few tables on the wait here or there after that. Cut Pat and Rachel at 945. 3 on at 1015, and 2 on at 1030. Ticket times were good, food looked good, and no customer issues. Very smooth shift. Almost 0% controllable comps for the shift, but Kelly accidentally entered 2 extra salmon nigiris at the very end of the night. DOH! Despite the mellow pace of the night sales ended up being decent.
Specials:
Hama-Toro Carpaccio- 10
Spicy Miso Mussels- 13
3 Staff members that stood out (why/how):
-Rachel is still getting the hang of things, but she seems to be doing well. She was tripping up a bit on wording to guests, but I'm sure that will improve as she gets more comfortable.
-Slow night for the cocktail, but Pat was positive and helpful during his downtime. I bought him dinner since the shift was so slow.
-Megan is an example of efficiency and professionalism.
-FOH was all in good spirits despite the slow shift.
-Had a bottle selling contest, and Kelly won herself the last 2 Alamo Tickets.
Any VIP's in?
-Jason & Susan also brought their nephew who is visiting to try sushi for the first time.
-Leslie & friend
Comps& Void Detail:
-$30 in Kome Bucks
R&M needs:
86'd items/ need more:
Friday, June 9, 2017
Friday AM 6/9/17
Written By:Elizabeth
LY Lunch Sales: $2045
Projected Sales : $2635
TY Lunch Sales: $2351
+/- : +15% LY and -$284 PS
Lunch Covers: 130
Avg PPA: $18.08
Previous Days Labor: 27%
Previous Days Comps: 6%
Controllable Comps: 0%!!
Weather: Sunny, high 80s
Who worked: Derek, Camacho, Sophia, Clair CL
John FR, Zach SA, Annie Host
Flow of Business, Cuts and Ticket Times:
Strange ebb and flow to today- tables sat longer, most tables sitting for at least an hour. Which put us on a wait for most of the later afternoon. Went on the wait around 11:45 came off the wait around 1:15. Cut down to 2 on around 1:35 when it started to empty out.
Had some long tickets on fry items today- already talked to Vince about it (Ben was the lead line today) and part of it has to do with Hector just taking his time with no real sense of urgency. The nabe did drop in temp around noon due to how many tempura lunches they got in, but also, Vince talked to Hector about how to keep the Nabe temp up, and he did not follow through with that.
Other than that, and the strange flow to service, it was fine.
3 Staff members that stood out (why/how):
-Zach still needs to pick up the pace. We may never see him come to his full potential, given that he's temporary help, but at least he tries. His family was in for lunch today with a reservation and sat in the Party room
-Annie does great at the host stand, but I'm not sure what she tells guests that walk in at 5 til. We had two guests walk in five minutes until close and they both ended up not staying. Usually i can hear from the office, but this time I didn't- and forgot to ask her what she was saying that had them change their minds.
-Derek seemed to get overwhelmed easily, even when we were pacing his tables out. Not sure if it was an off day or what.
Any VIP's in?
Sayo, James and a friend.
Yellowjacket crew
Zachs fam
Comps& Void Detail:
Cali roll FNF comp for some regulars-
Kitchen error for the Temp lunch that took 35 minutes
Kome Bucks for Yellowjacket as well as a FNF discount-
Sayo Emp Day off
FNF for Zachs fam
R&M needs:
86'd items/ need more:
PLEASE STOP ORDERING SOY SAUCE PACKETS. WE HAVE 6 BOXES NOW....
LY Lunch Sales: $2045
Projected Sales : $2635
TY Lunch Sales: $2351
+/- : +15% LY and -$284 PS
Lunch Covers: 130
Avg PPA: $18.08
Previous Days Labor: 27%
Previous Days Comps: 6%
Controllable Comps: 0%!!
Weather: Sunny, high 80s
Who worked: Derek, Camacho, Sophia, Clair CL
John FR, Zach SA, Annie Host
Flow of Business, Cuts and Ticket Times:
Strange ebb and flow to today- tables sat longer, most tables sitting for at least an hour. Which put us on a wait for most of the later afternoon. Went on the wait around 11:45 came off the wait around 1:15. Cut down to 2 on around 1:35 when it started to empty out.
Had some long tickets on fry items today- already talked to Vince about it (Ben was the lead line today) and part of it has to do with Hector just taking his time with no real sense of urgency. The nabe did drop in temp around noon due to how many tempura lunches they got in, but also, Vince talked to Hector about how to keep the Nabe temp up, and he did not follow through with that.
Other than that, and the strange flow to service, it was fine.
3 Staff members that stood out (why/how):
-Zach still needs to pick up the pace. We may never see him come to his full potential, given that he's temporary help, but at least he tries. His family was in for lunch today with a reservation and sat in the Party room
-Annie does great at the host stand, but I'm not sure what she tells guests that walk in at 5 til. We had two guests walk in five minutes until close and they both ended up not staying. Usually i can hear from the office, but this time I didn't- and forgot to ask her what she was saying that had them change their minds.
-Derek seemed to get overwhelmed easily, even when we were pacing his tables out. Not sure if it was an off day or what.
Any VIP's in?
Sayo, James and a friend.
Yellowjacket crew
Zachs fam
Comps& Void Detail:
Cali roll FNF comp for some regulars-
Kitchen error for the Temp lunch that took 35 minutes
Kome Bucks for Yellowjacket as well as a FNF discount-
Sayo Emp Day off
FNF for Zachs fam
R&M needs:
86'd items/ need more:
PLEASE STOP ORDERING SOY SAUCE PACKETS. WE HAVE 6 BOXES NOW....
Thursday, June 8, 2017
Thursday PM Recap 6/8/17
Written By: Chelsea
LY Dinner Sales: $5824
Projected Sales : $6100
TY Dinner Sales: $4996
+/- : 14% under LY and $1104 under PS.
Dinner Covers: 194
Avg PPA: $25.75
Weather: a crisp evening.
Special events?: pre-ROT rally.
Who worked: Patrick, Sophia, Lindsey, Sayo, Dusten CL, John Cktl. Brennan FR and Zach SA, Rachel and Megan Host.
Flow of Business, Cuts and Ticket Times: Started off slow and steady, filled up by 6:30. Wait times for 4-tops were up to 40-45 minutes pretty shortly afterward, as a result of an unusual amount of campers. 2 tops kept moving, luckily. Went off the wait just after 9. 3 on at 9:05, cut Rachel and John then as well. 2 on at 9:30, Dusten took over at 9:45.
Specials: Whole Aji 3, Shishito Peppers 7, Mussels 12
3 Staff members that stood out (why/how):
Such a slow and steady night that no one was really challenged. Good moods and teamwork.
A host applicant came in to drop off her resume, said she had applied online this morning but wanted to drop one off in person as well. Her name was Madeline Berger and she was very nice and polite.
Any VIP's in? Johnny, Dora Madison again, neighbor Phil, Leary's friend from Contigo, Sophia's friends from Stubb's.
Comps& Void Detail: Kome bucks from Stubbs and Contigo, Emp Day Off for Johnny. Kome bucks from Rachel.
R&M needs: a deck brush broke.
86'd items/ need more: Whole Aji, Shishitos
LY Dinner Sales: $5824
Projected Sales : $6100
TY Dinner Sales: $4996
+/- : 14% under LY and $1104 under PS.
Dinner Covers: 194
Avg PPA: $25.75
Weather: a crisp evening.
Special events?: pre-ROT rally.
Who worked: Patrick, Sophia, Lindsey, Sayo, Dusten CL, John Cktl. Brennan FR and Zach SA, Rachel and Megan Host.
Flow of Business, Cuts and Ticket Times: Started off slow and steady, filled up by 6:30. Wait times for 4-tops were up to 40-45 minutes pretty shortly afterward, as a result of an unusual amount of campers. 2 tops kept moving, luckily. Went off the wait just after 9. 3 on at 9:05, cut Rachel and John then as well. 2 on at 9:30, Dusten took over at 9:45.
Specials: Whole Aji 3, Shishito Peppers 7, Mussels 12
3 Staff members that stood out (why/how):
Such a slow and steady night that no one was really challenged. Good moods and teamwork.
A host applicant came in to drop off her resume, said she had applied online this morning but wanted to drop one off in person as well. Her name was Madeline Berger and she was very nice and polite.
Any VIP's in? Johnny, Dora Madison again, neighbor Phil, Leary's friend from Contigo, Sophia's friends from Stubb's.
Comps& Void Detail: Kome bucks from Stubbs and Contigo, Emp Day Off for Johnny. Kome bucks from Rachel.
R&M needs: a deck brush broke.
86'd items/ need more: Whole Aji, Shishitos
Thursday AM Recap 6/8/17
Written By: Leary
LY Lunch Sales: 1293
Projected Sales : 2140 (-511)
TY Lunch Sales: 1629
+/- : +336, +26
Lunch Covers: 97
Avg PPA: 16.79
Previous Days Labor: 23%
Previous Days Comps: 5%
Controllable Comps: 0%
Weather: Sunny and warm
Special events?:
Who worked:
Sophia, John, Jason, Johnny Cl, Pat H, Brennan FR, Zach SA
Flow of Business, Cuts and Ticket Times:
It was another mellow lunch today. Had a steady flow of tables between 12-115, but never filled up or went on a wait. Pretty chill day for the FOH. Ticket times were good, and no guest issues.
Specials:
3 Staff members that stood out (why/how):
-My first time working with Brennan as a FR. It wasn't super busy, but he was doing well whenever I checked on him.
-Had a couple of ladies stop on their way out to gush about what a wonderful server Jason was. Said it was the best service they've received in a long time.
-Zach is still needing to work on his speed, but seems to have a great attention to detail.
Any VIP's in?
Rob
Todd (old regular that use to come in with the owners of Hillside Farmacy who just got back from NYC)
Comps& Void Detail:
-1 Bday Comp
R&M needs:
86'd items/ need more:
-Out of Togo ramekins and half quarts
LY Lunch Sales: 1293
Projected Sales : 2140 (-511)
TY Lunch Sales: 1629
+/- : +336, +26
Lunch Covers: 97
Avg PPA: 16.79
Previous Days Labor: 23%
Previous Days Comps: 5%
Controllable Comps: 0%
Weather: Sunny and warm
Special events?:
Who worked:
Sophia, John, Jason, Johnny Cl, Pat H, Brennan FR, Zach SA
Flow of Business, Cuts and Ticket Times:
It was another mellow lunch today. Had a steady flow of tables between 12-115, but never filled up or went on a wait. Pretty chill day for the FOH. Ticket times were good, and no guest issues.
Specials:
3 Staff members that stood out (why/how):
-My first time working with Brennan as a FR. It wasn't super busy, but he was doing well whenever I checked on him.
-Had a couple of ladies stop on their way out to gush about what a wonderful server Jason was. Said it was the best service they've received in a long time.
-Zach is still needing to work on his speed, but seems to have a great attention to detail.
Any VIP's in?
Rob
Todd (old regular that use to come in with the owners of Hillside Farmacy who just got back from NYC)
Comps& Void Detail:
-1 Bday Comp
R&M needs:
86'd items/ need more:
-Out of Togo ramekins and half quarts
Wednesday, June 7, 2017
Wednesday PM 6/7/17
Written By: Dusten
LY Dinner Sales: 4717
Projected Sales : 5483
TY Dinner Sales: 4993
+/- : 6% over LY and short of PS by $490
Dinner Covers: 186
Avg PPA: 26.84
Weather: Warm, partly cloudy
Special events?: Pre ROT rally
Who worked: Lindsey, Naoto, Grace, Sayo, Sophia CL, Alyssa/Annie H, Brennan FR, Zack SA
Flow of Business, Cuts and Ticket Times: Odd night. The majority of our rush came at about 8:45. That was the only time we went on a wait with more than just a couple of parties waiting. Before that it was pretty uneventful. One table wasn't terribly happy with not being sat incomplete. Annie was immovable on the rules but "killed them with kindness." They were the kind of table that really wanted to have a reason and between Annie at the stand and Grace at the table, they had nothing to fuss about.
Before the pop, it was shaping up to be a pretty slow night. We were half full at 8:30 so I cut Lindsey and started to cut Alyssa. Fortunately Alyssa was still trying to figure out her checkout when the pop came. She got right back out and made drinks for a few minutes and then left.
We had a few large tables walk in. No issues there. Food was good. Ticket times were good. By the time we came off the wait, there was no point to cutting, because everyone was cut.
Specials: 2 aji sashimi, 8 mussels.
3 Staff members that stood out (why/how): Alyssa was a huge help tonight. I didn't realize she was trained up on cocktailing, or even consider that she might need to do so. She was a little flustered towards the end of her shift, but she seemed to have had a long day.
-Zach could have been a bit quicker. He seems to have a "I'm just here for the summer" pace to his work. I saw Brennan step in and help out with bussing. Good teamwork between the two of them.
-Everyone seemed on point tonight for the most part.
Any VIP's in? Clair and Michael
Comps& Void Detail: Employee day off for Clair.
Bday Fried Ice Cream, Taiyaki x2
Kome Bucks from Clair also
R&M needs:
86'd items/ need more: I think we are out of Employee Kome bucks. I couldn't find any for the sales contest tonight.
LY Dinner Sales: 4717
Projected Sales : 5483
TY Dinner Sales: 4993
+/- : 6% over LY and short of PS by $490
Dinner Covers: 186
Avg PPA: 26.84
Weather: Warm, partly cloudy
Special events?: Pre ROT rally
Who worked: Lindsey, Naoto, Grace, Sayo, Sophia CL, Alyssa/Annie H, Brennan FR, Zack SA
Flow of Business, Cuts and Ticket Times: Odd night. The majority of our rush came at about 8:45. That was the only time we went on a wait with more than just a couple of parties waiting. Before that it was pretty uneventful. One table wasn't terribly happy with not being sat incomplete. Annie was immovable on the rules but "killed them with kindness." They were the kind of table that really wanted to have a reason and between Annie at the stand and Grace at the table, they had nothing to fuss about.
Before the pop, it was shaping up to be a pretty slow night. We were half full at 8:30 so I cut Lindsey and started to cut Alyssa. Fortunately Alyssa was still trying to figure out her checkout when the pop came. She got right back out and made drinks for a few minutes and then left.
We had a few large tables walk in. No issues there. Food was good. Ticket times were good. By the time we came off the wait, there was no point to cutting, because everyone was cut.
Specials: 2 aji sashimi, 8 mussels.
3 Staff members that stood out (why/how): Alyssa was a huge help tonight. I didn't realize she was trained up on cocktailing, or even consider that she might need to do so. She was a little flustered towards the end of her shift, but she seemed to have had a long day.
-Zach could have been a bit quicker. He seems to have a "I'm just here for the summer" pace to his work. I saw Brennan step in and help out with bussing. Good teamwork between the two of them.
-Everyone seemed on point tonight for the most part.
Any VIP's in? Clair and Michael
Comps& Void Detail: Employee day off for Clair.
Bday Fried Ice Cream, Taiyaki x2
Kome Bucks from Clair also
R&M needs:
86'd items/ need more: I think we are out of Employee Kome bucks. I couldn't find any for the sales contest tonight.
Wednesday AM Recap 6/7/17
Written By: Leary
LY Lunch Sales: 1786
Projected Sales : 1922 (-294)
TY Lunch Sales: 1628
+/- : -158, -9%
Lunch Covers: 93
Avg PPA: 17.51
Previous Days Labor: 24%
Previous Days Comps: 5%
Controllable Comps: 0%
Weather: Sunny and Warm
Special events?:
Who worked:
Sophia, Naoto, Lindsey, Johnny Cl, Colton SA, Hiroe FR, Alyssa H
Flow of Business, Cuts and Ticket Times:
It was a pretty slow lunch. I was hoping for a busy day since we had a seasoned server staff, but unfortunately it was pretty slow. We never filled up, and never went on a wait. It was somewhat steady between 12-1, but emptied out by 115. Went 2 on. Had several tables walk in the last 15 minutes of service to give a last minute boost in sales. Ticket times were good.
Had a lady sit with a party of 5 who brought her own salad from Central Market. She asked Lindsey for a fork. I went by and told her we don't allow outside food, and that hopefully we could find her something off the menu that she would like. She was nice to me about it, but was a little grumpy with Lindsey. She didn't order anything, and just sat there scowling while her friends ate lunch.
Specials:
3 Staff members that stood out (why/how):
No stand outs, but everyone did great today. Pretty unchallenged, but everyone did a great job staying productive.
Any VIP's in?
Kelly & Crew
Rachel
The McGuires
Comps& Void Detail:
-2 Bday Comps
-FNF for the McGuires
-$15 Holiday Kome Bucks
R&M needs:
86'd items/ need more:
LY Lunch Sales: 1786
Projected Sales : 1922 (-294)
TY Lunch Sales: 1628
+/- : -158, -9%
Lunch Covers: 93
Avg PPA: 17.51
Previous Days Labor: 24%
Previous Days Comps: 5%
Controllable Comps: 0%
Weather: Sunny and Warm
Special events?:
Who worked:
Sophia, Naoto, Lindsey, Johnny Cl, Colton SA, Hiroe FR, Alyssa H
Flow of Business, Cuts and Ticket Times:
It was a pretty slow lunch. I was hoping for a busy day since we had a seasoned server staff, but unfortunately it was pretty slow. We never filled up, and never went on a wait. It was somewhat steady between 12-1, but emptied out by 115. Went 2 on. Had several tables walk in the last 15 minutes of service to give a last minute boost in sales. Ticket times were good.
Had a lady sit with a party of 5 who brought her own salad from Central Market. She asked Lindsey for a fork. I went by and told her we don't allow outside food, and that hopefully we could find her something off the menu that she would like. She was nice to me about it, but was a little grumpy with Lindsey. She didn't order anything, and just sat there scowling while her friends ate lunch.
Specials:
3 Staff members that stood out (why/how):
No stand outs, but everyone did great today. Pretty unchallenged, but everyone did a great job staying productive.
Any VIP's in?
Kelly & Crew
Rachel
The McGuires
Comps& Void Detail:
-2 Bday Comps
-FNF for the McGuires
-$15 Holiday Kome Bucks
R&M needs:
86'd items/ need more:
Tuesday, June 6, 2017
Tuesday Recap 6/6/17
Written By: Leary
LY Lunch Sales: 2233
Projected Sales : 2363(-586)
TY Lunch Sales: 1777
+/- : -456, -20%
Lunch Covers: 100
Avg PPA: 17.77
LY Dinner Sales: 5503
Projected Sales : 5718(-821)
TY Dinner Sales: 4897
+/- : -606, -11%
Dinner Covers: 186
Avg PPA: 26.33
Previous Days Labor: 26%
Previous Days Comps: 5%
Controllable Comps: 0%
Weather: Warm & Sunny
Special events?:
Who worked:
Lunch: Kelly, Patrick, Jason, Johnny CL, Hiroe FR, Colton SA, Annie H
Din: Patrick, Kelly, Mandy, Derek, Clair CL, Hiroe FR, Colton SA, Megan & Alyssa H
Flow of Business, Cuts and Ticket Times:
Had a small early pop for lunch from 1130-1230. Had a walk in 6 at 1145, and hit a small wait around noon. Started clearing out at 1. Went 2 on at 1:15. Pretty slow last hour. Ticket times were good. No guest issues.
Earlier pop than I've been use to lately. We were full and on a small wait wait by 6. Wait grew to 40-45 min and held there for most of the pop. Came off the wait by 840. Cut Alyssa at 845, and 2 on at 915. I was expecting a later pop, but it never happened. Ticket times good, and no issues.
Pretty smooth day for the most part, and no controllable comps all day.
Specials:
Whole Aji- 3
Nigiri Set- 9
Shishito Peppers- 10
Spicy Miso Mussels- 11
3 Staff members that stood out (why/how):
-Patrick did really well all day. I think working more server shifts the past couple of weeks has helped him retain more aspects of the position.
-Annie had to leave a little early to get her cast. She needed a little help here or there today, but did pretty well with 1 hand.
-Colton has seemed to improve slightly. Still needs a lot of oversight, but it's good to see some kind of improvement.
-Worked with Alyssa a bit while she cock tailed for the host stand. She's pretty green, but she's trying hard. She did handle the tray pretty well tonight.
Any VIP's in?
-Gary & Lee
-John
-A chef from Bullfight
Comps& Void Detail:
-$15 Kome bucks
-3 Bday Comps
-FNF for Bullfight Chef
R&M needs:
-CTR called my cell early this morning to tell me they are unable to pick up Tuesdays. I'll will follow up with them first thing tomorrow.
86'd items/ need more:
-Received more soy dishes today. Broke out half, and put the other half in the trailer.
LY Lunch Sales: 2233
Projected Sales : 2363(-586)
TY Lunch Sales: 1777
+/- : -456, -20%
Lunch Covers: 100
Avg PPA: 17.77
LY Dinner Sales: 5503
Projected Sales : 5718(-821)
TY Dinner Sales: 4897
+/- : -606, -11%
Dinner Covers: 186
Avg PPA: 26.33
Previous Days Labor: 26%
Previous Days Comps: 5%
Controllable Comps: 0%
Weather: Warm & Sunny
Special events?:
Who worked:
Lunch: Kelly, Patrick, Jason, Johnny CL, Hiroe FR, Colton SA, Annie H
Din: Patrick, Kelly, Mandy, Derek, Clair CL, Hiroe FR, Colton SA, Megan & Alyssa H
Flow of Business, Cuts and Ticket Times:
Had a small early pop for lunch from 1130-1230. Had a walk in 6 at 1145, and hit a small wait around noon. Started clearing out at 1. Went 2 on at 1:15. Pretty slow last hour. Ticket times were good. No guest issues.
Earlier pop than I've been use to lately. We were full and on a small wait wait by 6. Wait grew to 40-45 min and held there for most of the pop. Came off the wait by 840. Cut Alyssa at 845, and 2 on at 915. I was expecting a later pop, but it never happened. Ticket times good, and no issues.
Pretty smooth day for the most part, and no controllable comps all day.
Specials:
Whole Aji- 3
Nigiri Set- 9
Shishito Peppers- 10
Spicy Miso Mussels- 11
3 Staff members that stood out (why/how):
-Patrick did really well all day. I think working more server shifts the past couple of weeks has helped him retain more aspects of the position.
-Annie had to leave a little early to get her cast. She needed a little help here or there today, but did pretty well with 1 hand.
-Colton has seemed to improve slightly. Still needs a lot of oversight, but it's good to see some kind of improvement.
-Worked with Alyssa a bit while she cock tailed for the host stand. She's pretty green, but she's trying hard. She did handle the tray pretty well tonight.
Any VIP's in?
-Gary & Lee
-John
-A chef from Bullfight
Comps& Void Detail:
-$15 Kome bucks
-3 Bday Comps
-FNF for Bullfight Chef
R&M needs:
-CTR called my cell early this morning to tell me they are unable to pick up Tuesdays. I'll will follow up with them first thing tomorrow.
86'd items/ need more:
-Received more soy dishes today. Broke out half, and put the other half in the trailer.
Monday, June 5, 2017
Monday PM Recap 6/5/17
Written By: Chelsea
LY Dinner Sales: $4521
Projected Sales : $4916
TY Dinner Sales: $4634
+/- : 2% over LY and $282 under PS
Dinner Covers: 166
Avg PPA: $27.92
Weather: Rainy then cool.
Special events?: Service Industry Night, Kohei's Birthday at Midnight!
Who worked: Mandy, Clair, John, Kelly, Johnny CL, Hiroe FR and Colton SA, Annie and Rachel Host.
Flow of Business, Cuts and Ticket Times: Started off painfully slow. Finally filled up by 7:15, and had a pop for a little over an hour. Off the wait by 8:45, went 3 on then and let Annie go as well. Went 2 on at 9:15, and 1 on at 9:35. Ticket times were overall good.
Specials: Whole Aji - 0, Nigiri Set - 6, Bitches Brew Roll - 15
3 Staff members that stood out (why/how):
Pretty slow, so no real standouts, just small notes:
Rachel is still doing well at the host stand.
Colton was better since the night was so slow.
Kelly accidentally stabbed herself in the hand while stabbing a ticket at the sushi bar, got it wrapped up and she was back at it.
Any VIP's in? Leslie, SIN folks listed below.
Comps& Void Detail: SIN for Star Bar, Kemuri/Tatsuya, Barfly's, Moss Consignment, Emmer and Rye, a massage place I forgot the name of. Two birthday desserts.
R&M needs: Nothing major, just noticed that the past couple days, the lever for the soft serve machine has been sticking in the down position, when normally it would kind of spring back up after it is pushed. That's all.
86'd items/ need more: Aji nigiris, out of Zoe in the office.
When it was slow at the beginning, I got a chance to get working on some of the marketing stuff I've been meaning to get to. Started off with doing some research to update the Press and Social tab on the website, as it hasn't been updated since 2012. I don't know how to update the website, so I saved everything I have come across so far in a Word document on the desktop called "Kome Press and Social Links, 2013-2017." It's not too much yet, but has a handful of good press from each year. If anyone knows how and has time, I'd love to learn how to update it, and I can keep on top of it more regularly. Still working on brewing up more ideas for pictures/posts, let me know if y'all have any great photos to post or any ideas for new content!
LY Dinner Sales: $4521
Projected Sales : $4916
TY Dinner Sales: $4634
+/- : 2% over LY and $282 under PS
Dinner Covers: 166
Avg PPA: $27.92
Weather: Rainy then cool.
Special events?: Service Industry Night, Kohei's Birthday at Midnight!
Who worked: Mandy, Clair, John, Kelly, Johnny CL, Hiroe FR and Colton SA, Annie and Rachel Host.
Flow of Business, Cuts and Ticket Times: Started off painfully slow. Finally filled up by 7:15, and had a pop for a little over an hour. Off the wait by 8:45, went 3 on then and let Annie go as well. Went 2 on at 9:15, and 1 on at 9:35. Ticket times were overall good.
Specials: Whole Aji - 0, Nigiri Set - 6, Bitches Brew Roll - 15
3 Staff members that stood out (why/how):
Pretty slow, so no real standouts, just small notes:
Rachel is still doing well at the host stand.
Colton was better since the night was so slow.
Kelly accidentally stabbed herself in the hand while stabbing a ticket at the sushi bar, got it wrapped up and she was back at it.
Any VIP's in? Leslie, SIN folks listed below.
Comps& Void Detail: SIN for Star Bar, Kemuri/Tatsuya, Barfly's, Moss Consignment, Emmer and Rye, a massage place I forgot the name of. Two birthday desserts.
R&M needs: Nothing major, just noticed that the past couple days, the lever for the soft serve machine has been sticking in the down position, when normally it would kind of spring back up after it is pushed. That's all.
86'd items/ need more: Aji nigiris, out of Zoe in the office.
When it was slow at the beginning, I got a chance to get working on some of the marketing stuff I've been meaning to get to. Started off with doing some research to update the Press and Social tab on the website, as it hasn't been updated since 2012. I don't know how to update the website, so I saved everything I have come across so far in a Word document on the desktop called "Kome Press and Social Links, 2013-2017." It's not too much yet, but has a handful of good press from each year. If anyone knows how and has time, I'd love to learn how to update it, and I can keep on top of it more regularly. Still working on brewing up more ideas for pictures/posts, let me know if y'all have any great photos to post or any ideas for new content!
Monday AM 6/5/17
Written By: Elizabeth
LY Lunch Sales: $1469
Projected Sales : $1643
TY Lunch Sales: $1939
+/- : +32% LY and +$296 PS
Lunch Covers: 102
Avg PPA: $19.01
Previous Days Labor: 31%
Previous Days Comps: 7% (training meals and Kome Bucks)
Controllable Comps: 1.83%
Weather: sunny and humid. High 80s
Special events?: Kids enjoying their summer break, basically.
Who worked: John, Grace & Johnny CL. Colton SA, Hireo FR, Annie Hosted one armed.
Derek called out again, with stomach issues- he says food poisoning- I don't want to say it's untrue, but twice in 4 weeks or so is a bit unusual. He's trying to cover his shift tonight-
Flow of Business, Cuts and Ticket Times:
SLOW first hour. I wasn't sure how today would play out with school being out and it being the first real week of "summer vacation". Finally around noon it picked up. It felt busier than it actually was due to only having 3 servers on- we never went on a wait, but it was just steady. Around 1:15 it started to clear out- the Back b's ended up nearly empty, thankfully since Johnny was in the back B's with a party in the PDR- We had people coming in up until 1:55 so I kept everyone on.
3 Staff members that stood out (why/how):
-John was super helpful with Annie being in the sling today- he took out the stools and sign, and did some extra things to help her out. Unfortunately, during service he got a little flustered and lost a guest's credit card. I didn't find out until after the fact, and the man had left. But he mentioned to Annie that he didn't understand why it was taking John so long to close him out, and that some communication on the matter would have been preferred. I talked to John afterwards about ALWAYS getting a manager involved. I don't know why servers still hesitate on this. I told him I wouldn't be upset with him but that I would be more upset finding out after the fact
-Finally got a shift in with Annie and she was great- despite her arm being out of commission she's great at the stand and with guests. I enjoyed working with her.
Any VIP's in?
Curly haired blonde dude and his son, daughter in law & niece. He's super sweet- I wish I could remember his name.
David (usually in with his young daughter)
Couple that orders a bottle of Sauv Blanc
Comps& Void Detail:
Bday Dessert
2 Zato Ichi FNF for Grace's friend.
R&M needs:
Air filters have been changed and we will be getting PM service quarterly.
86'd items/ need more:
Straws- we're about out.
LY Lunch Sales: $1469
Projected Sales : $1643
TY Lunch Sales: $1939
+/- : +32% LY and +$296 PS
Lunch Covers: 102
Avg PPA: $19.01
Previous Days Labor: 31%
Previous Days Comps: 7% (training meals and Kome Bucks)
Controllable Comps: 1.83%
Weather: sunny and humid. High 80s
Special events?: Kids enjoying their summer break, basically.
Who worked: John, Grace & Johnny CL. Colton SA, Hireo FR, Annie Hosted one armed.
Derek called out again, with stomach issues- he says food poisoning- I don't want to say it's untrue, but twice in 4 weeks or so is a bit unusual. He's trying to cover his shift tonight-
Flow of Business, Cuts and Ticket Times:
SLOW first hour. I wasn't sure how today would play out with school being out and it being the first real week of "summer vacation". Finally around noon it picked up. It felt busier than it actually was due to only having 3 servers on- we never went on a wait, but it was just steady. Around 1:15 it started to clear out- the Back b's ended up nearly empty, thankfully since Johnny was in the back B's with a party in the PDR- We had people coming in up until 1:55 so I kept everyone on.
3 Staff members that stood out (why/how):
-John was super helpful with Annie being in the sling today- he took out the stools and sign, and did some extra things to help her out. Unfortunately, during service he got a little flustered and lost a guest's credit card. I didn't find out until after the fact, and the man had left. But he mentioned to Annie that he didn't understand why it was taking John so long to close him out, and that some communication on the matter would have been preferred. I talked to John afterwards about ALWAYS getting a manager involved. I don't know why servers still hesitate on this. I told him I wouldn't be upset with him but that I would be more upset finding out after the fact
-Finally got a shift in with Annie and she was great- despite her arm being out of commission she's great at the stand and with guests. I enjoyed working with her.
Any VIP's in?
Curly haired blonde dude and his son, daughter in law & niece. He's super sweet- I wish I could remember his name.
David (usually in with his young daughter)
Couple that orders a bottle of Sauv Blanc
Comps& Void Detail:
Bday Dessert
2 Zato Ichi FNF for Grace's friend.
R&M needs:
Air filters have been changed and we will be getting PM service quarterly.
86'd items/ need more:
Straws- we're about out.
Sunday, June 4, 2017
Sunday All Day 6/4/17
Written By: Dusten
LY Lunch Sales: 2225
Projected Sales :2960
TY Lunch Sales: 2053
+/- : 8% under LY and short of PS by $907
Lunch Covers: 113
Avg PPA:18.17
LY Dinner Sales: 4888
Projected Sales : 5330
TY Dinner Sales:
+/- : 5% under LY and $701 short of PS
Dinner Covers: 157
Avg PPA: 29.48
Previous Days Labor: 20
Previous Days Comps:
Controllable Comps: 0.69%
Weather: Party cloudy with sun day,
Special events?: End AISD Grad weekend
Who worked: Lunch: John, Sayo, Lindsey, Mandy CL, Brennan FR, Zach SA, Alyssa training Rachel H
Dinner: Kelly, Grace, Patrick, Derek, Clair CL, Alyssa/Chelsea H, Brennan SA, Hiroe SA, John Cktl
Flow of Business, Cuts and Ticket Times: Slow Lunch. Didn't fill up. Had one walk-in larger party. Never can tell when or if things will get busy suddenly. Kept everyone on until 2pm. Cut John then. Lindsey at 2:15 and Sayo at 2:45pm.
Dinner was somehow slower than lunch. Don't know if it was the weather, the Hepatitis tuna news, the barrage of holidays/graduations over the last few weeks, but we were essentially dead from about 8pm on. I cut John and Kelly then. Alyssa offered to stay on, so I cut Grace and Chelsea at 8:15. Cut Patrick at 9:15 and Derek at 9:30. We had 3 customers walk in during that last half hour.
Specials: 13 nigiri sets
3 Staff members that stood out (why/how): Alyssa was about 30 minutes late. Called her and woke her up apparently. She knew she was supposed to be here. She admitted this herself. Wrote her up and put it in her file.
-Zach and Brennan were relatively unchallenged at lunch in their new positions at lunch. Still, good practice. They both stayed active and maintianed the floor even during the lulls.
-Annie came in to drop off her documents from her physician. She isn't in her hard cast yet. She is scheduled to work tomorrow lunch and Tuesday lunch. As it is she will not be able to set up the outside boards, or move the stools out onto the patio. I also figured that her passing through the server station to retrieve chopsticks or menus would put her at risk for collision with anyone, and without a hard cast, could put her in a world of pain instantly. On the other hand (no pun intended) she is very eager to get back to work, and would even like to pick up Patrick's Monday PM host shift. She is taking acetaminophen, and ibuprofen with codeine. She wouldn't be taking the opiate at work and has already gone a full day without them without discomfort.
She does however, have an appointment to get her cast put on at 2pm on Tuesday and would likely need to leave during the last 30 minutes of service that day. She will be in tomorrow to work unless told otherwise. She says she's getting stir-crazy at home.
-Kelly had the Pandora playing Slayer while doing side work prior to dinner service. I was caught up in the office talking to Annie until maybe 2-3 minutes after opening. When we came out, Slayer Pandora was still in full effect and we had a few tables sat with a line in the lobby. I followed up with her, mentioning how easily the privilege of having any control over the music has been revoked in the past. I told her the story of me getting chewed out because Camacho closing the night before, left Easy-E playing for Elizabeth to serenade our first customers on a Sunday morning. I might have been the only one in the entire restaurant to have noticed the music anyways.
Any VIP's in? Som Rob.
Old John came in like clock-work, but he was especially crabby and looked pretty rough today. He snapped at Alyssa when told it'd be a minute before his table was ready. He told Lindsey he was displeased with the turnover rate at the host stand, presumably because not everyone is as familiar with his idiosyncrasies. Lindsey offered to summon me for him, but he declined and mentioned he'd seek out Elizabeth at some point. I mostly tried to talk with Alyssa about the situation. She didn't think much of it, but I also did not want her to feel that she could expect management to permit or excuse abusive customers. She knew very little about John, and I wanted to offer context for his behavior without making excuses for him. I did mention that even with regulars, there is a threshold for tolerable customer behavior.
Sayo's friend Nick, that was hit by a car only a few blocks away last week or the week before.
We've had a number of customers voice concern over the recent news of tuna testing positive for Hepatitis A. As it stands, there seems to be a single company out of Indonesia that is responsible for the tainted tuna. Toshi says our yellow-fin comes through Minamoto, and our hon maguro through MexCor. Operating under the assumption that it is likely yellow-fin that is cause for concern, I tried to trace our line of distribution to a country of origin, but found no labeling. Toshi's very loose recollection did offer that just maybe we get yellow-fin from Indonesia. It seems like a incredibly slim chance our food could be contaminated, but because we can't say with 100% certainty it isn't, perhaps we ought to reach out to our vendors?
-KindoSan came in for dinner.
Comps& Void Detail: Employee Kome Bucks from Mandy,
-Owner Comped 18 Fire Eagle IPA's for Take (There are 18 Pearl Snap to comp once we get a button),
-Fnf'd Sayo's friend Nick's beer.
-training meals for Rachel and Alyssa
-Derek ran a surf-n-turf to the wrong table. comped it to FOH error
-$21.50 Kome bucks for Chelsea- bought a bottle of 3 brooms at cost
R&M needs:
86'd items/ need more:
LY Lunch Sales: 2225
Projected Sales :2960
TY Lunch Sales: 2053
+/- : 8% under LY and short of PS by $907
Lunch Covers: 113
Avg PPA:18.17
LY Dinner Sales: 4888
Projected Sales : 5330
TY Dinner Sales:
+/- : 5% under LY and $701 short of PS
Dinner Covers: 157
Avg PPA: 29.48
Previous Days Labor: 20
Previous Days Comps:
Controllable Comps: 0.69%
Weather: Party cloudy with sun day,
Special events?: End AISD Grad weekend
Who worked: Lunch: John, Sayo, Lindsey, Mandy CL, Brennan FR, Zach SA, Alyssa training Rachel H
Dinner: Kelly, Grace, Patrick, Derek, Clair CL, Alyssa/Chelsea H, Brennan SA, Hiroe SA, John Cktl
Flow of Business, Cuts and Ticket Times: Slow Lunch. Didn't fill up. Had one walk-in larger party. Never can tell when or if things will get busy suddenly. Kept everyone on until 2pm. Cut John then. Lindsey at 2:15 and Sayo at 2:45pm.
Dinner was somehow slower than lunch. Don't know if it was the weather, the Hepatitis tuna news, the barrage of holidays/graduations over the last few weeks, but we were essentially dead from about 8pm on. I cut John and Kelly then. Alyssa offered to stay on, so I cut Grace and Chelsea at 8:15. Cut Patrick at 9:15 and Derek at 9:30. We had 3 customers walk in during that last half hour.
Specials: 13 nigiri sets
3 Staff members that stood out (why/how): Alyssa was about 30 minutes late. Called her and woke her up apparently. She knew she was supposed to be here. She admitted this herself. Wrote her up and put it in her file.
-Zach and Brennan were relatively unchallenged at lunch in their new positions at lunch. Still, good practice. They both stayed active and maintianed the floor even during the lulls.
-Annie came in to drop off her documents from her physician. She isn't in her hard cast yet. She is scheduled to work tomorrow lunch and Tuesday lunch. As it is she will not be able to set up the outside boards, or move the stools out onto the patio. I also figured that her passing through the server station to retrieve chopsticks or menus would put her at risk for collision with anyone, and without a hard cast, could put her in a world of pain instantly. On the other hand (no pun intended) she is very eager to get back to work, and would even like to pick up Patrick's Monday PM host shift. She is taking acetaminophen, and ibuprofen with codeine. She wouldn't be taking the opiate at work and has already gone a full day without them without discomfort.
She does however, have an appointment to get her cast put on at 2pm on Tuesday and would likely need to leave during the last 30 minutes of service that day. She will be in tomorrow to work unless told otherwise. She says she's getting stir-crazy at home.
-Kelly had the Pandora playing Slayer while doing side work prior to dinner service. I was caught up in the office talking to Annie until maybe 2-3 minutes after opening. When we came out, Slayer Pandora was still in full effect and we had a few tables sat with a line in the lobby. I followed up with her, mentioning how easily the privilege of having any control over the music has been revoked in the past. I told her the story of me getting chewed out because Camacho closing the night before, left Easy-E playing for Elizabeth to serenade our first customers on a Sunday morning. I might have been the only one in the entire restaurant to have noticed the music anyways.
Any VIP's in? Som Rob.
Old John came in like clock-work, but he was especially crabby and looked pretty rough today. He snapped at Alyssa when told it'd be a minute before his table was ready. He told Lindsey he was displeased with the turnover rate at the host stand, presumably because not everyone is as familiar with his idiosyncrasies. Lindsey offered to summon me for him, but he declined and mentioned he'd seek out Elizabeth at some point. I mostly tried to talk with Alyssa about the situation. She didn't think much of it, but I also did not want her to feel that she could expect management to permit or excuse abusive customers. She knew very little about John, and I wanted to offer context for his behavior without making excuses for him. I did mention that even with regulars, there is a threshold for tolerable customer behavior.
Sayo's friend Nick, that was hit by a car only a few blocks away last week or the week before.
We've had a number of customers voice concern over the recent news of tuna testing positive for Hepatitis A. As it stands, there seems to be a single company out of Indonesia that is responsible for the tainted tuna. Toshi says our yellow-fin comes through Minamoto, and our hon maguro through MexCor. Operating under the assumption that it is likely yellow-fin that is cause for concern, I tried to trace our line of distribution to a country of origin, but found no labeling. Toshi's very loose recollection did offer that just maybe we get yellow-fin from Indonesia. It seems like a incredibly slim chance our food could be contaminated, but because we can't say with 100% certainty it isn't, perhaps we ought to reach out to our vendors?
-KindoSan came in for dinner.
Comps& Void Detail: Employee Kome Bucks from Mandy,
-Owner Comped 18 Fire Eagle IPA's for Take (There are 18 Pearl Snap to comp once we get a button),
-Fnf'd Sayo's friend Nick's beer.
-training meals for Rachel and Alyssa
-Derek ran a surf-n-turf to the wrong table. comped it to FOH error
-$21.50 Kome bucks for Chelsea- bought a bottle of 3 brooms at cost
R&M needs:
86'd items/ need more:
Saturday PM Recap 6/3
Written By: Chelsea
LY Dinner Sales: $8490
Projected Sales : $8789
TY Dinner Sales: $7416
+/- : 13% under LY and $1373 under PS (ouchie.)
Dinner Covers: 252
Avg PPA: $29.43
Weather: Humid then stormy!
Special events?: Graduations and whatnot.
Who worked: Clair, Lindsey, Renee, Kelly, Dusten CL, Pat Cktl, Hiroe FR and John SA, Megan Host and Alyssa training Rachel Host.
Flow of Business, Cuts and Ticket Times: Started off strong, full by 5:35. Wait grew to 45 minutes and stayed there most of the time. Once the sky started getting darker around 8:30-9, the wait dwindled pretty quickly. Off wait by 9:25, cut Kelly, Patrick, and Alyssa. It died off pretty hard after this, we went 2 on at 10 and let Dusten take over at 10:30. Only got a couple 1 tops after 10, and the restaurant was completely empty by 10:45. Ticket times were overall good.
Specials: Whole Aji - 4, Nigiri Set - 19, Mussels - 11. Initially had a Nigiri Set contest for a gift card, but then Toshi asked me to push the Aji so I put a $10 Kome bucks contest for most aji sales. Dusten won the GC and then every other server sold exactly one Aji, so they each got $10 Kbucks. 2 used theirs for dinner.
3 Staff members that stood out (why/how):
- Renee was a prebus queen today. All her tables and every round of party room was great. She did accidentally unplug the Aloha terminals at the end of the night, but luckily all the tables were done at that point and it came back up quickly.
- Rachel is doing well. She is eager to learn, attentive to direction, and very polite.
- Everyone else was all hands on deck as per usual on Saturdays! Good moods and teamwork all around.
Any VIP's in? Mandrew, that's all I can recall off the top of my head.
Comps& Void Detail: Emp day off for Mandrew, Kome bucks from Lindsey and Kelly, Promo bucks, Birthday dessert, ANA discount, voided a handful of misrings: negitoro, aburi aji piece, glass of Bride.
R&M needs: Dishwasher machine had a defective bottle of soap that wasn't feeding through, but we called Autochlor and they came out and replaced it and got it working again. There wasn't a charge, so there's no invoice or work order in the office.
I updated the Host Opening and Closing checklist, it's 100% good to go now. I emailed a copy to myself to get laminated at my office this week.
86'd items/ need more: Aji nigiri. Hama-toro sashimi. TX Blues. Ginger Apple. Wishing Well is dunzo.
LY Dinner Sales: $8490
Projected Sales : $8789
TY Dinner Sales: $7416
+/- : 13% under LY and $1373 under PS (ouchie.)
Dinner Covers: 252
Avg PPA: $29.43
Weather: Humid then stormy!
Special events?: Graduations and whatnot.
Who worked: Clair, Lindsey, Renee, Kelly, Dusten CL, Pat Cktl, Hiroe FR and John SA, Megan Host and Alyssa training Rachel Host.
Flow of Business, Cuts and Ticket Times: Started off strong, full by 5:35. Wait grew to 45 minutes and stayed there most of the time. Once the sky started getting darker around 8:30-9, the wait dwindled pretty quickly. Off wait by 9:25, cut Kelly, Patrick, and Alyssa. It died off pretty hard after this, we went 2 on at 10 and let Dusten take over at 10:30. Only got a couple 1 tops after 10, and the restaurant was completely empty by 10:45. Ticket times were overall good.
Specials: Whole Aji - 4, Nigiri Set - 19, Mussels - 11. Initially had a Nigiri Set contest for a gift card, but then Toshi asked me to push the Aji so I put a $10 Kome bucks contest for most aji sales. Dusten won the GC and then every other server sold exactly one Aji, so they each got $10 Kbucks. 2 used theirs for dinner.
3 Staff members that stood out (why/how):
- Renee was a prebus queen today. All her tables and every round of party room was great. She did accidentally unplug the Aloha terminals at the end of the night, but luckily all the tables were done at that point and it came back up quickly.
- Rachel is doing well. She is eager to learn, attentive to direction, and very polite.
- Everyone else was all hands on deck as per usual on Saturdays! Good moods and teamwork all around.
Any VIP's in? Mandrew, that's all I can recall off the top of my head.
Comps& Void Detail: Emp day off for Mandrew, Kome bucks from Lindsey and Kelly, Promo bucks, Birthday dessert, ANA discount, voided a handful of misrings: negitoro, aburi aji piece, glass of Bride.
R&M needs: Dishwasher machine had a defective bottle of soap that wasn't feeding through, but we called Autochlor and they came out and replaced it and got it working again. There wasn't a charge, so there's no invoice or work order in the office.
I updated the Host Opening and Closing checklist, it's 100% good to go now. I emailed a copy to myself to get laminated at my office this week.
86'd items/ need more: Aji nigiri. Hama-toro sashimi. TX Blues. Ginger Apple. Wishing Well is dunzo.
Saturday, June 3, 2017
Saturday AM 6/3/17
Written By: Elizabeth
LY Lunch Sales: $2849
Projected Sales : $3324
TY Lunch Sales: $2629
+/- : -8% LY and -$695PS
Lunch Covers: 141
Avg PPA: $18.65
Previous Days Labor: 17%
Previous Days Comps: 4%
Controllable Comps: 3.96%
Weather: Sunny & warm- 80s
Special events?: last day of HS graduations
Who worked: Sophia, Mandy, John, Johnny CL. Colton SA, Chelsea Host! Derek FR
Flow of Business, Cuts and Ticket Times:
Typical Saturday lunch- went on a short wait around 1:30, but other than that it was steady and consistent. No reservations but we had walk in party of 8, 6 and 6.
Had this one lady come in and say her party would be complete in 20 minutes. We were relatively slow so we offered her to sit in the lobby or a table. She took the table. But her 2 other people didn't show up until 50 minutes later. She sat there the entire time, waters untouched- Mandy offered her several times to order an appetizer, but she declined. They ended up only order a few rolls and tipping her $4 on $30. Shame
That was the only odd part of the day. Everything else was business as usual.
3 Staff members that stood out (why/how):
-Colton only dropped one tray today. I tried to stay on top of him while not freaking him out. He seemed to do okay.
-Derek was super helpful, bussing tables in his food running downtime. I like seeing Food Runners getting in that habit.
Any VIP's in?
some familiar faces but no names.
Comps& Void Detail:
Spill ($9) for a kappa maki and avocado maki a kid spilled on the floor. They were super sweet and grateful for the remake
DNL for Tamago-
R&M needs:
Petrocelli came out and looked at the vent. His first thought was that the condensation pipes were clogged and the drain pan filled up (because the drain pain is directly over the vent). But of course, as all things are here, the owls are not as they seem, and our filters were filthy and clogged. He asked me when was the last time we changed them and I said that he should know that, as we have a PM plan with them, and the last time I saw Ray he told me that they change the filters since they are on the roof in and in the units. He said he didn't know anything about it so he called the Office.
86'd items/ need more:
LY Lunch Sales: $2849
Projected Sales : $3324
TY Lunch Sales: $2629
+/- : -8% LY and -$695PS
Lunch Covers: 141
Avg PPA: $18.65
Previous Days Labor: 17%
Previous Days Comps: 4%
Controllable Comps: 3.96%
Weather: Sunny & warm- 80s
Special events?: last day of HS graduations
Who worked: Sophia, Mandy, John, Johnny CL. Colton SA, Chelsea Host! Derek FR
Flow of Business, Cuts and Ticket Times:
Typical Saturday lunch- went on a short wait around 1:30, but other than that it was steady and consistent. No reservations but we had walk in party of 8, 6 and 6.
Had this one lady come in and say her party would be complete in 20 minutes. We were relatively slow so we offered her to sit in the lobby or a table. She took the table. But her 2 other people didn't show up until 50 minutes later. She sat there the entire time, waters untouched- Mandy offered her several times to order an appetizer, but she declined. They ended up only order a few rolls and tipping her $4 on $30. Shame
That was the only odd part of the day. Everything else was business as usual.
3 Staff members that stood out (why/how):
-Colton only dropped one tray today. I tried to stay on top of him while not freaking him out. He seemed to do okay.
-Derek was super helpful, bussing tables in his food running downtime. I like seeing Food Runners getting in that habit.
Any VIP's in?
some familiar faces but no names.
Comps& Void Detail:
Spill ($9) for a kappa maki and avocado maki a kid spilled on the floor. They were super sweet and grateful for the remake
DNL for Tamago-
R&M needs:
Petrocelli came out and looked at the vent. His first thought was that the condensation pipes were clogged and the drain pan filled up (because the drain pain is directly over the vent). But of course, as all things are here, the owls are not as they seem, and our filters were filthy and clogged. He asked me when was the last time we changed them and I said that he should know that, as we have a PM plan with them, and the last time I saw Ray he told me that they change the filters since they are on the roof in and in the units. He said he didn't know anything about it so he called the Office.
86'd items/ need more:
Friday PM 6/3/17
Written By: Dusten
LY Dinner Sales: 4445
Projected Sales : 7895
TY Dinner Sales: 8076
+/- : 82% over LY and $181 over PS
Dinner Covers: 264
Avg PPA: 30.59
Weather: Warm, humid. Hot day.
Special events?: AISD Graduation
Who worked: Johnny, Renee, Mandy, Lindsey, Sophia CL, John FR, Brennan SA, Alyssa/ Megan H, Kelly CKTL
Flow of Business, Cuts and Ticket Times: Quicker pick up to a Friday night than I'm used to. Maybe that's coming from a sushi bar server perspective, but we were full by about 6pm. On wait from about 6:15 until 10:20. I cut Alyssa, Johnny, Renee and Kelly then. Mandy at 10:30 and Lindsey at 10:45pm. Smooth sailing for the most part.
Had a tempura moriawase take 40 minutes to go out, on account of a ticket being stabbed prematurely. I comped half of it and had Toshi send them 2 zato-ichi while they waited. They said everything was delicious and tipped well.
Had another table (A6) complain about an unidentifiable, or even discover-able foreign object in a hamachi nigiri. The woman complained of it being stuck in her teeth but when she got any of it dislodged, she couldn't distinguish it from the chewed up rice on the table from her infant son. I suggested maybe it was some uncooked rice, or perhaps a fish scale. I apologized, thanked them for the heads up, lamenting being unable to identify and source the object, comped their 3 nigiri pieces ($7) and gave them a Kome bucks card for next time. That seemed to be okay with them, but they had some pretty good poker faces.
Specials: 16 mussels. 1 Aji, 24 Bitches.
3 Staff members that stood out (why/how): Mandy did great tonight. She sold at least $100 in booze to her first two parties. With the exception of her second party, which brought their own birthday dessert, her section was prebussed to perfection.
-It seemed Alyssa and Megan were taught that parties that have been paged and want to show up even 20+ minutes after they are paged are to be given priority seating? That is wildly different from what the Resy notification text says. Between that, and some campers, we had a few parties go over their wait time by a significant margin. I have a feeling this was mainly due to a misunderstanding of a grey area when it comes to those sorts of situations. I reinforced the Resy text notification as policy and we discussed some probable exceptions to that policy, but emphasized making judgment calls, or even better, involving a manager when situations arise.
-Renee had a 6 top at A5 camping that definitely contributed to congestion on the queue. I asked her to prebuss the table down to unfinished beverages and waters. Maybe 5 minutes later I had to insist, and they were up within 60 seconds of that. Who wants half their section tied up and not making money? She said they were really nice, but as soon as she followed direction they were equally cheerfully out the door. I can't say she was intentionally stalling, but it was suspicious.
-Beyond that, everyone was all hand on deck. I saw everyone outside their section prebussing. Brennan was a blur all night. John helped a lot, per usual.
-Johnny left Sophia pretty much all of the non-alcoholic beverages to restock. Pretty crappy intentional or not. I texted him and Sophia says she's gonna tax him tomorrow when they work together again.
Any VIP's in? Elizabeth and Derek- separately with their own dining partners.
Some friends of Megan.
A girl from Stubb's that is friends with Sophia.
A couple nameless familiar faces.
A kid that was really chowing down on the crayons while his mom found possibly imaginary foreign objects in our nigiri. Maybe she caught a piece of crayon?
Comps& Void Detail: Used Kome bucks to cover a Mercury Gift Card that would swipe. I checked against the website and it showed $50. I applied it to their balance and gave them change in our $10 Kome bucks card.
Employee day off for Elizabeth and Derek (their cocktail tabs and dinner tabs as well)
FNF'd the Subbs girl's edamame
DNL'd a Black Thunder
Kitchen error, Lost ticket for the Moriawase
Sushi bar error for mysterious foreign object in hamachi nigiri.
R&M needs: So the AC vent between the back of the sushi bar and the back B's was leaking condensation pretty heavily. Sophia brought this to my attention. I'd noticed earlier it was stuggling to keep up with the temp setting. I went to turn up the setting (from 72 to 75 where it was holding temp), this shut the system down and it proceeded do steadily tickle water onto the floor in the middle of the dining room. S9 was completely oblivious and dry. S12 was laughing. It eventually stopped, but we 86'd that machine for the remaining 90 minutes of service.
86'd items/ need more: Gyu, Hama-toro, Wishing Well bottles, regular Aji, Toro sushi and sashimi
LY Dinner Sales: 4445
Projected Sales : 7895
TY Dinner Sales: 8076
+/- : 82% over LY and $181 over PS
Dinner Covers: 264
Avg PPA: 30.59
Weather: Warm, humid. Hot day.
Special events?: AISD Graduation
Who worked: Johnny, Renee, Mandy, Lindsey, Sophia CL, John FR, Brennan SA, Alyssa/ Megan H, Kelly CKTL
Flow of Business, Cuts and Ticket Times: Quicker pick up to a Friday night than I'm used to. Maybe that's coming from a sushi bar server perspective, but we were full by about 6pm. On wait from about 6:15 until 10:20. I cut Alyssa, Johnny, Renee and Kelly then. Mandy at 10:30 and Lindsey at 10:45pm. Smooth sailing for the most part.
Had a tempura moriawase take 40 minutes to go out, on account of a ticket being stabbed prematurely. I comped half of it and had Toshi send them 2 zato-ichi while they waited. They said everything was delicious and tipped well.
Had another table (A6) complain about an unidentifiable, or even discover-able foreign object in a hamachi nigiri. The woman complained of it being stuck in her teeth but when she got any of it dislodged, she couldn't distinguish it from the chewed up rice on the table from her infant son. I suggested maybe it was some uncooked rice, or perhaps a fish scale. I apologized, thanked them for the heads up, lamenting being unable to identify and source the object, comped their 3 nigiri pieces ($7) and gave them a Kome bucks card for next time. That seemed to be okay with them, but they had some pretty good poker faces.
Specials: 16 mussels. 1 Aji, 24 Bitches.
3 Staff members that stood out (why/how): Mandy did great tonight. She sold at least $100 in booze to her first two parties. With the exception of her second party, which brought their own birthday dessert, her section was prebussed to perfection.
-It seemed Alyssa and Megan were taught that parties that have been paged and want to show up even 20+ minutes after they are paged are to be given priority seating? That is wildly different from what the Resy notification text says. Between that, and some campers, we had a few parties go over their wait time by a significant margin. I have a feeling this was mainly due to a misunderstanding of a grey area when it comes to those sorts of situations. I reinforced the Resy text notification as policy and we discussed some probable exceptions to that policy, but emphasized making judgment calls, or even better, involving a manager when situations arise.
-Renee had a 6 top at A5 camping that definitely contributed to congestion on the queue. I asked her to prebuss the table down to unfinished beverages and waters. Maybe 5 minutes later I had to insist, and they were up within 60 seconds of that. Who wants half their section tied up and not making money? She said they were really nice, but as soon as she followed direction they were equally cheerfully out the door. I can't say she was intentionally stalling, but it was suspicious.
-Beyond that, everyone was all hand on deck. I saw everyone outside their section prebussing. Brennan was a blur all night. John helped a lot, per usual.
-Johnny left Sophia pretty much all of the non-alcoholic beverages to restock. Pretty crappy intentional or not. I texted him and Sophia says she's gonna tax him tomorrow when they work together again.
Any VIP's in? Elizabeth and Derek- separately with their own dining partners.
Some friends of Megan.
A girl from Stubb's that is friends with Sophia.
A couple nameless familiar faces.
A kid that was really chowing down on the crayons while his mom found possibly imaginary foreign objects in our nigiri. Maybe she caught a piece of crayon?
Comps& Void Detail: Used Kome bucks to cover a Mercury Gift Card that would swipe. I checked against the website and it showed $50. I applied it to their balance and gave them change in our $10 Kome bucks card.
Employee day off for Elizabeth and Derek (their cocktail tabs and dinner tabs as well)
FNF'd the Subbs girl's edamame
DNL'd a Black Thunder
Kitchen error, Lost ticket for the Moriawase
Sushi bar error for mysterious foreign object in hamachi nigiri.
R&M needs: So the AC vent between the back of the sushi bar and the back B's was leaking condensation pretty heavily. Sophia brought this to my attention. I'd noticed earlier it was stuggling to keep up with the temp setting. I went to turn up the setting (from 72 to 75 where it was holding temp), this shut the system down and it proceeded do steadily tickle water onto the floor in the middle of the dining room. S9 was completely oblivious and dry. S12 was laughing. It eventually stopped, but we 86'd that machine for the remaining 90 minutes of service.
86'd items/ need more: Gyu, Hama-toro, Wishing Well bottles, regular Aji, Toro sushi and sashimi
Friday, June 2, 2017
Friday AM 6/2/17
Written By: Elizabeth
LY Lunch Sales: $2765
Projected Sales : $3116
TY Lunch Sales: $2385
+/- : -14% LY and -$731 PS
Lunch Covers:121
Avg PPA: $19.71
(yesterday's covers weren't entered in the June or May P&L- not sure why- I entered sales)
Previous Days Labor: 24%
Previous Days Comps: 3%
Controllable Comps: 11.9%
Weather: Sunny, hot and humid. Low 90s?
Special events?:
AISD Completed graduations.
Who worked: Clair CL. Derek, Kelly, Sayo. Alyssa Host, John FR, Zach SA
Flow of Business, Cuts and Ticket Times:
Pretty uneventful lunch- stayed somewhat steady and we went on a short wait for about 5 two tops around 12:30 but that was that. Cut Kelly at 1:15 and went 2 on at 1:30- we got about 5 tables in the last 10 minutes, but Clair but the hustle on to scoop them all up, with little help.
3 Staff members that stood out (why/how):
-Zach did great today! Dare I say, better than Colton. His speed is good for as new as he is, he takes direction well, and seems competent enough to know where he needs to be and when. I think he's going to be a great addition...until he has to leave at the end of the summer that is.
-Derek does a great job on the floor, and does well prebussing
-Alyssa is fantastic at the host stand, and she is excited that she is cocktail trained.
Any VIP's in?
Som Rob
Leslie with pup & friends
June Rodil
Comps& Void Detail:
Take sent a few pieces to June
Andrew sent something to his friend sitting at the sushi bar for their birthday
ANA discount
R&M needs:
CSR came and looked at the freezer this morning. I'll be sending out an R&M report on that later.
86'd items/ need more:
We are very low on Dreamy Clouds and will likely 86 it by Monday
1 bottle Kombucha Ginger
LY Lunch Sales: $2765
Projected Sales : $3116
TY Lunch Sales: $2385
+/- : -14% LY and -$731 PS
Lunch Covers:121
Avg PPA: $19.71
(yesterday's covers weren't entered in the June or May P&L- not sure why- I entered sales)
Previous Days Labor: 24%
Previous Days Comps: 3%
Controllable Comps: 11.9%
Weather: Sunny, hot and humid. Low 90s?
Special events?:
AISD Completed graduations.
Who worked: Clair CL. Derek, Kelly, Sayo. Alyssa Host, John FR, Zach SA
Flow of Business, Cuts and Ticket Times:
Pretty uneventful lunch- stayed somewhat steady and we went on a short wait for about 5 two tops around 12:30 but that was that. Cut Kelly at 1:15 and went 2 on at 1:30- we got about 5 tables in the last 10 minutes, but Clair but the hustle on to scoop them all up, with little help.
3 Staff members that stood out (why/how):
-Zach did great today! Dare I say, better than Colton. His speed is good for as new as he is, he takes direction well, and seems competent enough to know where he needs to be and when. I think he's going to be a great addition...until he has to leave at the end of the summer that is.
-Derek does a great job on the floor, and does well prebussing
-Alyssa is fantastic at the host stand, and she is excited that she is cocktail trained.
Any VIP's in?
Som Rob
Leslie with pup & friends
June Rodil
Comps& Void Detail:
Take sent a few pieces to June
Andrew sent something to his friend sitting at the sushi bar for their birthday
ANA discount
R&M needs:
CSR came and looked at the freezer this morning. I'll be sending out an R&M report on that later.
86'd items/ need more:
We are very low on Dreamy Clouds and will likely 86 it by Monday
1 bottle Kombucha Ginger
Thursday, June 1, 2017
Thursday PM Recap 6/1/17
Written By: Chelsea
LY Dinner Sales: $5086
Projected Sales : $5475
TY Dinner Sales: $7247
+/- : 42% over LY and $1772 over PS (what up!)
Dinner Covers: 243
Avg PPA: $29.82
Weather: A humid evening.
Special events?: Dusten's 5th Year of Employment at Kome!!! Omedetou Dusten!
Who worked: Sophia, Sayo, Lindsey, Kelly, Dusten CL. Patrick training Alyssa Cktl, Colton SA and John training Brennan FR, Megan training Rachel Host.
Flow of Business, Cuts and Ticket Times: Started off stronger than recently. Filled up by 5:30-45, was on a wait shortly afterward. I was putting folks on the wait at around 30-35m early on, and then left the host stand shortly afterwards to man the floor. Somehow Megan started underquoting as soon as I left the stand, cause the next few tables went over their quote time, one was 25m over (a 5-top). It wasn't all Megan's fault, as there were several campers right at this time, all of which got up at the same time. Wait got to just under an hour and stayed there most of the night. Finally got down to a handful of tables left on the wait by 9:15, and made it off the wait just after 9:35. Sushi bar still had a long row of tickets at 9:15, so Kazu asked that we order pizza, which we did. When I went back to let the kitchen know, I got pushback from a couple of them, which was pretty irritating. Went 3 on at 9:30, cutting Pat/Alyssa and Rachel then. Went 1 on at 9:45. Ticket times were overall good, except a 28m Kome fries. Apparently Dusten accidentally hit Kitchen Spec 2 for the mussels (which was listed as the same price so he didn't notice), and for some reason, the Kome fries that were also on the ticket didn't get made.
- Got a weird call later in the night, from a couple that had apparently sat at S9 and S10 briefly. He had a heavy accent so it was hard to make out exactly what he was saying. Initially when he called, he told Megan that they had been seated at S9&10, and that the folks at S11&12 had been really rude and harassing them, being annoying and bothering them with their selfie stick, so they left before ordering and wanted me to talk to the rude customers. Neither Megan nor Dusten had any recollection of this happening, and there was no short-lived seating there at those seats. There was a couple that sat there for an hour and had their meal, but nothing on the iPad or Resy indicated that there was a couple there for a short time. Anyway, after I got off the phone with them, I went over to see what was up at S11 and 12, and I realized they were live streaming their meal? Sophia and Brennan said it was something called Twitch, which made me feel super old and out of touch, ha. The guy was talking in to his phone and his face was on the screen, and it had several comments flying across the screen. They weren't really being obnoxious by the time I got over there, and there was another S9&10 already seated that were fine, so I didn't say anything to them (mostly cause I didn't want to be on the screen/live streamed on whatever). However, the guy sounded pretty upset and mentioned how he wanted to come back in soon, but wasn't sure...so I told him to please let the manager on duty know next time they come in that they talked to Chelsea the other night about the rude customers and that we will send something their way. He had a European accent, but I wasn't able to get his name before he he got off the phone.
Specials: Whole Aji, Big Eye Hand Roll, Mussels
3 Staff members that stood out (why/how):
- Colton struggled again tonight. He forgot table numbers, and then had a few tables that still needed to be wiped in one spot or another after it had been reset. After letting him know of these items, he shut down for a little bit, and when I was helping him at another table, he asked "Am I doing a bad job tonight?" I reassured him he was doing fine but to keep moving and to his ears and eyes open (just so he didn't shut down further). He got a little better after that, but still needed help all night. It didn't help that several tables often got up at once, and he seemed very overwhelmed when that would happen. Also after the shift, I realized that he was clocked in as Training for his whole shift, and he said he didn't have another button, but I tried his number and sure enough, there is a Support button. Guessing he has always clocked in as Training, so we should take a look at his previous shifts to make sure they are the right code.
- Was Josh at the meeting today? Got his order before we ordered pizza and it was a Tarantula and Karaage Thai style, and the Tarantula alone is $14. Pretty sure we JUST went over the $15 limit, so let's please make sure that is being followed. Frustrating to get that order the day we had this mentioned at the staff meeting. He was also one of the louder pizza complainers as well.
- John was a superstar today. He was doing well at training Brennan, and then was doing so much extra to support where we were lacking in the SA department. He was sweeping, cleaning up water spills, picking up extra dishes, refilling waters, he was a real MVP for the night.
- Everyone else was pretty much all hands on deck all night, as it was pretty busy and nonstop.
Any VIP's in? Jason and Susan, my friend Alex, all I can recall.
Comps& Void Detail: DNL Korokke, DNL Big Eye Hand Roll, Recovery two edamame and one gyoza for the table that waited almost 25 minutes past their quote time, as they had some hungry kiddos. Lindsey laid on the sweetness thick and they were happy on the way out, they made a point to stop on the way out to thank both Lindsey and I. Gave the trainers/trainees Kome bucks. $12 payout for batteries for the safe.
R&M needs: Replaced the batteries on the safe. We will need another set for the drawer.
86'd items/ need more: Running low on Kome bucks. Aji nigiri
LY Dinner Sales: $5086
Projected Sales : $5475
TY Dinner Sales: $7247
+/- : 42% over LY and $1772 over PS (what up!)
Dinner Covers: 243
Avg PPA: $29.82
Weather: A humid evening.
Special events?: Dusten's 5th Year of Employment at Kome!!! Omedetou Dusten!
Who worked: Sophia, Sayo, Lindsey, Kelly, Dusten CL. Patrick training Alyssa Cktl, Colton SA and John training Brennan FR, Megan training Rachel Host.
Flow of Business, Cuts and Ticket Times: Started off stronger than recently. Filled up by 5:30-45, was on a wait shortly afterward. I was putting folks on the wait at around 30-35m early on, and then left the host stand shortly afterwards to man the floor. Somehow Megan started underquoting as soon as I left the stand, cause the next few tables went over their quote time, one was 25m over (a 5-top). It wasn't all Megan's fault, as there were several campers right at this time, all of which got up at the same time. Wait got to just under an hour and stayed there most of the night. Finally got down to a handful of tables left on the wait by 9:15, and made it off the wait just after 9:35. Sushi bar still had a long row of tickets at 9:15, so Kazu asked that we order pizza, which we did. When I went back to let the kitchen know, I got pushback from a couple of them, which was pretty irritating. Went 3 on at 9:30, cutting Pat/Alyssa and Rachel then. Went 1 on at 9:45. Ticket times were overall good, except a 28m Kome fries. Apparently Dusten accidentally hit Kitchen Spec 2 for the mussels (which was listed as the same price so he didn't notice), and for some reason, the Kome fries that were also on the ticket didn't get made.
- Got a weird call later in the night, from a couple that had apparently sat at S9 and S10 briefly. He had a heavy accent so it was hard to make out exactly what he was saying. Initially when he called, he told Megan that they had been seated at S9&10, and that the folks at S11&12 had been really rude and harassing them, being annoying and bothering them with their selfie stick, so they left before ordering and wanted me to talk to the rude customers. Neither Megan nor Dusten had any recollection of this happening, and there was no short-lived seating there at those seats. There was a couple that sat there for an hour and had their meal, but nothing on the iPad or Resy indicated that there was a couple there for a short time. Anyway, after I got off the phone with them, I went over to see what was up at S11 and 12, and I realized they were live streaming their meal? Sophia and Brennan said it was something called Twitch, which made me feel super old and out of touch, ha. The guy was talking in to his phone and his face was on the screen, and it had several comments flying across the screen. They weren't really being obnoxious by the time I got over there, and there was another S9&10 already seated that were fine, so I didn't say anything to them (mostly cause I didn't want to be on the screen/live streamed on whatever). However, the guy sounded pretty upset and mentioned how he wanted to come back in soon, but wasn't sure...so I told him to please let the manager on duty know next time they come in that they talked to Chelsea the other night about the rude customers and that we will send something their way. He had a European accent, but I wasn't able to get his name before he he got off the phone.
Specials: Whole Aji, Big Eye Hand Roll, Mussels
3 Staff members that stood out (why/how):
- Colton struggled again tonight. He forgot table numbers, and then had a few tables that still needed to be wiped in one spot or another after it had been reset. After letting him know of these items, he shut down for a little bit, and when I was helping him at another table, he asked "Am I doing a bad job tonight?" I reassured him he was doing fine but to keep moving and to his ears and eyes open (just so he didn't shut down further). He got a little better after that, but still needed help all night. It didn't help that several tables often got up at once, and he seemed very overwhelmed when that would happen. Also after the shift, I realized that he was clocked in as Training for his whole shift, and he said he didn't have another button, but I tried his number and sure enough, there is a Support button. Guessing he has always clocked in as Training, so we should take a look at his previous shifts to make sure they are the right code.
- Was Josh at the meeting today? Got his order before we ordered pizza and it was a Tarantula and Karaage Thai style, and the Tarantula alone is $14. Pretty sure we JUST went over the $15 limit, so let's please make sure that is being followed. Frustrating to get that order the day we had this mentioned at the staff meeting. He was also one of the louder pizza complainers as well.
- John was a superstar today. He was doing well at training Brennan, and then was doing so much extra to support where we were lacking in the SA department. He was sweeping, cleaning up water spills, picking up extra dishes, refilling waters, he was a real MVP for the night.
- Everyone else was pretty much all hands on deck all night, as it was pretty busy and nonstop.
Any VIP's in? Jason and Susan, my friend Alex, all I can recall.
Comps& Void Detail: DNL Korokke, DNL Big Eye Hand Roll, Recovery two edamame and one gyoza for the table that waited almost 25 minutes past their quote time, as they had some hungry kiddos. Lindsey laid on the sweetness thick and they were happy on the way out, they made a point to stop on the way out to thank both Lindsey and I. Gave the trainers/trainees Kome bucks. $12 payout for batteries for the safe.
R&M needs: Replaced the batteries on the safe. We will need another set for the drawer.
86'd items/ need more: Running low on Kome bucks. Aji nigiri
Thursday AM Recap 6/1/17
Written By: Leary
LY Lunch Sales: 2601
Projected Sales : 2863 (-811)
TY Lunch Sales: 2052
+/- : -549, -21%
Lunch Covers: 119
Avg PPA: 17.24
Previous Days Labor: 27%
Previous Days Comps: 5%
Controllable Comps: 0%
Weather: Hot Sunny & Humid
Special events?:
Who worked:
Sophia, Pat, Grace, Johnny Cl, John Tr Brennan FR, Zach SA, Alyssa H
Flow of Business, Cuts and Ticket Times:
It was a pretty busy right from the start. We were full and on a wait by noon, and held at a steady 20 minute wait until around 1. Started to thin out after 1, and we had plenty of open tables by 130 so I went 2 on. We did have a decent amount of later tables which helped out Grace and Johnny's sales. Everything went smoothly. Lots of teamwork between the services, and Alyssa was a rock star at the host stand. Ticket times were good, and no controllable comps.
Specials:
3 Staff members that stood out (why/how):
-I can't say enough good things about Alyssa. She really hustled today managing the wait, and help Zach bus tables with her free time. She also knocked out opening duties for Host 1 before she left since Annie called in.
-Annie called in today. Apparently she broke her wrist horseback riding. She is out for the weekend, but will hopefully be able to be back to work on Monday. I'm working on getting her Saturday morning covered.
-Kazu was over an hour late today. Spencer and Drew set up the Ichiban station so we were fine for service. I did not get a chance to give Kazu a late doc. Drew or Elizabeth can you knock this out on his next shift.
Any VIP's in?
-Work Horse Crew
Comps& Void Detail:
-DNL at the very beginning of dinner service.
R&M needs:
-Dumpster gate is falling down again. I texted Rodrigo to come fix it.
86'd items/ need more:
LY Lunch Sales: 2601
Projected Sales : 2863 (-811)
TY Lunch Sales: 2052
+/- : -549, -21%
Lunch Covers: 119
Avg PPA: 17.24
Previous Days Labor: 27%
Previous Days Comps: 5%
Controllable Comps: 0%
Weather: Hot Sunny & Humid
Special events?:
Who worked:
Sophia, Pat, Grace, Johnny Cl, John Tr Brennan FR, Zach SA, Alyssa H
Flow of Business, Cuts and Ticket Times:
It was a pretty busy right from the start. We were full and on a wait by noon, and held at a steady 20 minute wait until around 1. Started to thin out after 1, and we had plenty of open tables by 130 so I went 2 on. We did have a decent amount of later tables which helped out Grace and Johnny's sales. Everything went smoothly. Lots of teamwork between the services, and Alyssa was a rock star at the host stand. Ticket times were good, and no controllable comps.
Specials:
3 Staff members that stood out (why/how):
-I can't say enough good things about Alyssa. She really hustled today managing the wait, and help Zach bus tables with her free time. She also knocked out opening duties for Host 1 before she left since Annie called in.
-Annie called in today. Apparently she broke her wrist horseback riding. She is out for the weekend, but will hopefully be able to be back to work on Monday. I'm working on getting her Saturday morning covered.
-Kazu was over an hour late today. Spencer and Drew set up the Ichiban station so we were fine for service. I did not get a chance to give Kazu a late doc. Drew or Elizabeth can you knock this out on his next shift.
Any VIP's in?
-Work Horse Crew
Comps& Void Detail:
-DNL at the very beginning of dinner service.
R&M needs:
-Dumpster gate is falling down again. I texted Rodrigo to come fix it.
86'd items/ need more:
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