Written By: Elizabeth
LY Lunch Sales: $2552
Projected Sales: $3104
TY Lunch Sales: $2894
+/- : +13% LY and -$210 PS
Lunch Covers: 155
Avg PPA: $18.67
LY Dinner Sales: $6436
Projected Sales: $7637
TY Dinner Sales: $6689
+/- : +4% LY but -$948 PS
Dinner Covers: 245
Avg PPA: 27.30
That last hour and a half with the storm really hurt us.
For the day: $9,583, 7% over LY but $1158 short of PS
Previous Days Labor %: 14%
Previous Days Comps %: 2.65%, but 10.89% Ctrl because of how minimal our comps were. It was just 2 comps that did it. $5 for guest changed mind, and $5 kitchen error (hair in the nigiri)
Weather: Still overcast. Muggy today. 70s
Any Special events going on?: More UT Graduation. Still memorial Day weekend.
Who worked?:
Lunch: Joel, Lindsey, Sayo, Jonnny CL. J SA, Samara Host, Hiroe FR
Dinner: Naoto, Jason, Mandy, Miho, DUsten CL> Jason SA, Hiroe FR, Ruthy/Samara Host
Flow of Business, Cuts and Ticket Times:
Lunch: steady into the afternoon. Died down around 1:30. Had some hangry 6 tops in, but other than that it was steady until it died down. Got another small pop around 2pm, then it calmed down at 2:30. I cut to 2 on at that time. The 2pm reso got in a fender bender and didn't show until 2:30 but things were slowing down by then and everything turned out well.
Dinner: Went on a wait around 6pm then came off the wait at 7:30, went back on the wait at 8, came back off the wait at 9:15. Lots of 4, 5 & 6 tops. One walk in 12 top, as well as 3 stacked reso's for the night. The rain storm came in really heavy around 9pm which I think is why we slowed down. and at 9:40 the torrential downpours were getting pretty intense. Tornado warnings and Flash Flood warning were coming in every other minute. The back b's lights went out. I couldn't get them back up. I have a feeling it's something only Andy can fix. Luckily it wasn't too too dark back there. We put the candles from the A's on the tables and all was fine. I had the servers all print their open tables just in case we lost power entirely.
I was tempted to close due to weather at 10pm since it was coming down really hard, Hyde Park didn't have power (from Twitter: 51st St @ Duval Rd the power lines are down and blocking all lanes), and we were slowing down (mostly afraid we were going to lose power) but I kept us open until 11. Had another 5 tables walk in within that time. I did, however, cut Ruthy & Jason at 10pm because the rain had gotten lighter, and I knew Jason had to ride his bike home. There was only about 6 tables left in the restaurant anyway, so we were all able to pitch in and finish up.
Had to 86 Asahi because the CO2 ran out. I'm getting more in the AM. Also 86'd Argus cider. I can't believe how well that sells. Sold a case this week. Much better than the Austin East Ciders for sure!
Had to send Jason to the corner store for Ice. I had ordered it and then at 9:15 they finally called and told me they were down 1 truck and wouldn't be able to make it here until 10:30. We were already out of ice at that point, so I had to send Jason. I can't wait until our contract is up with Austin Industrial in August. Definitely going to look into something the produces faster or better....or perhaps both! oooooooo!
Specials?
Peppers : 15
Green Beans: 19
Tsk Carp/Set: 5/9
All Star: 11
3 Staff members that stood out (why/how):
-Had to nudge Sayo a little to help out during her downtime
-Lindsey was helping prebus in other sections.
Any VIP's in?
Dinner: Ed & Carla, Clair and her boyfriend
Comps& Void Detail:
Emp Day off for Clair
Kome Bucks for Clair
some GC Kome Bucks redeemed
DNL for a Hops and Grain Beer
R&M needs?:
86'd items/ need more?
Picking up a CO2 container from Daruma tomorrow morning. I just changed the CO2 about 4 weeks ago, I can't believe we went through it that fast. I'm going to trade them all out on Monday
Saturday, May 23, 2015
Friday 5.22.15
Written By: Elizabeth
LY Lunch Sales: $1849 (LY Grad Fri $2179)
Projected Sales: $2271
TY Lunch Sales: $2759
+/- : +49% LY and +$488 PS
Lunch Covers: 162
Avg PPA: $17.03
LY Dinner Sales: $5755 (LY Grad $6823)
Projected Sales: $7270
TY Dinner Sales: $7964
+/- : +38% LY and +$694 PS
Dinner Covers: 260
Avg PPA: $30.63
For the day we finished with $10,723 in sales, 41% over LY and $1182 over PS.
Previous Days Labor %: 14%
Previous Days Comps %: 3.39% with 4.96% CTRL
Weather: Overcast and rainy here and there. 70s
Any Special events going on?: Graduation weekend, Memorial Day Weekend.
Who worked?:
Lunch: Lindsey, Krystin, Joel, Kate CL. No SA> Jason FR, J Host.
Dinner: Lindsey, Sayo, Johnny, Jason, Dusten CL. Jason SA, Sigele FR, Ruthy & Samara Host. Grace Cocktail
Flow of Business, Cuts and Ticket Times:
Lunch: Slow and steady to start, then forceful around 1pm. We were on a wait from around 12:30-2pm. Had guests walking in right until 2 and put on a wait. Sat the last table at 2pm and got last call done by 2:15. J is still very green at the host stand, and we didn't have a busser today thanks to Nate, so I was stretched pretty thin trying to bus and help J at the host stand. Eventually I had him just bus and set tables while I took names and stood up front. Had a walk in 7 top at 1:50 that we were able to put in the party room.
Someone found ANOTHER bone in their sashimi lunch today. This is the second one in a week. I think he said it came from the suzuki. It was rather large too, not just a small one, but it had a curve to it. Either way, can sushi bar please make sure they are checking the fish?
Dinner: Good busy dinner. Went on a wait around 6:15, got off the wait around 10:30. Had a lot of large parties walk in, but other than the five 8-tops we had, the rest were pretty much all 2 tops. Except for maybe a few 5 tops that walked in as well. But a pretty smooth night at the host stand.
The night was moving along well until the sushi bar printer crashed around 8:30. I tried the ol' flip over and bang real hard (which, actually, was the issue last time) but it didn't work this time. I text Rick and he got back to me ASAP. He got up here around 10:30 and installed a new printer. The old one was caked with grease and is going to be sent out to be cleaned. He will have it mailed back to us when it's finished being cleaned and we can keep it here as a back up. Had a few long tickets here and there, but no one was upset. S10 found a long black hair on his hamachi nigiri, so I comp'd that, to kitchen error, but other than that there were few comps. Let's hope the rest of the weekend goes this smoothly. Busy and smooth.
It was a pretty long and busy day, I don't think I missed anything but if I did, I'll make sure to mention it tomorrow.
Specials?
Shshito: 17
Temp Green Beans 10
Tsk Set/ Carp: 10/11
All Star: 7
3 Staff members that stood out (why/how):
Lunch:
-Krystin was the teamwork rockstar this morning. Busing tables all over the place and watering tables.
-Kate got her ass kicked at sushi bar. Lots of 1 tops, and the party room was sat twice during lunch. She handled the volume in a calm manner, delegating tasks when she needed to.
- J stayed until 2:45 helping to bus and clean up the dining room. He stayed well after he needed to, to make sure everyone was set up and didn't need anything.
-Jason was busting his ass food running and also bussing in his downtime.
Dinner:
-Dusten was the rockstar for teamwork during dinner service. Saw him multiple times bussing other tables in other sections in his downtime, he was super helpful tonight.
-Also saw Camacho reaching outside his section and helping prebus the sushi bar and other sections. Nice to see him floating around
-At one point there were 4 of us in the PR busing it for the 9pm party: Ruthy, Sayo, Lindsey and myself. Nice to see everyone help out.
-Sigele as usual was helping bus in her downtime as well.
-Grace did a great job cocktailing tonight. She rang over $700!!!! And never seemed to really sweat it the entire time.
Any VIP's in?
Lunch: Sean our Austin Speciality rep (met him for the first time), Rita the Glazers area Manager she was in with her boyfriend who is in the military. She said everytime he is in town they come here, it's their favorite place. Met a regular named Phillip. We chatted in the lobby while he waited for his second person to arrive. He just couldn't say enough nice things about this place. It was nice to hear.
Dinner; Kindo-san was in...with a DATE! :) or at least with a guest that was a lady. Had Sayo wait on him so he felt comfortable.
Forgot to mention that last night Rachel and Carlos were in...for what it's worth.
Comps& Void Detail:
a few misring voids at lunch: large sencha, salmon maki
FNF for Reps in.
R&M needs?:
So we replaced the bulb above the Metal Kome Sign but it's not coming on, and Jason said when he changed it it felt like something was loose in it. So there may just be an issue with the light itself.
Jersey text Rodrigo to fix the sink in the kitchen. While he is at it I'm asking him to fix the dumpster gate hinge is completely torn off on the right side, as well as install a door knob in the (formerly) ladies room with a lock like the (formerly) mens room. I had a woman frantically pull the lock off the door...I've fixed it for now, but I think we just need to put a normal door handle on that door- the lock gets broken too often.
86'd items/ need more?
LY Lunch Sales: $1849 (LY Grad Fri $2179)
Projected Sales: $2271
TY Lunch Sales: $2759
+/- : +49% LY and +$488 PS
Lunch Covers: 162
Avg PPA: $17.03
LY Dinner Sales: $5755 (LY Grad $6823)
Projected Sales: $7270
TY Dinner Sales: $7964
+/- : +38% LY and +$694 PS
Dinner Covers: 260
Avg PPA: $30.63
For the day we finished with $10,723 in sales, 41% over LY and $1182 over PS.
Previous Days Labor %: 14%
Previous Days Comps %: 3.39% with 4.96% CTRL
Weather: Overcast and rainy here and there. 70s
Any Special events going on?: Graduation weekend, Memorial Day Weekend.
Who worked?:
Lunch: Lindsey, Krystin, Joel, Kate CL. No SA> Jason FR, J Host.
Dinner: Lindsey, Sayo, Johnny, Jason, Dusten CL. Jason SA, Sigele FR, Ruthy & Samara Host. Grace Cocktail
Flow of Business, Cuts and Ticket Times:
Lunch: Slow and steady to start, then forceful around 1pm. We were on a wait from around 12:30-2pm. Had guests walking in right until 2 and put on a wait. Sat the last table at 2pm and got last call done by 2:15. J is still very green at the host stand, and we didn't have a busser today thanks to Nate, so I was stretched pretty thin trying to bus and help J at the host stand. Eventually I had him just bus and set tables while I took names and stood up front. Had a walk in 7 top at 1:50 that we were able to put in the party room.
Someone found ANOTHER bone in their sashimi lunch today. This is the second one in a week. I think he said it came from the suzuki. It was rather large too, not just a small one, but it had a curve to it. Either way, can sushi bar please make sure they are checking the fish?
Dinner: Good busy dinner. Went on a wait around 6:15, got off the wait around 10:30. Had a lot of large parties walk in, but other than the five 8-tops we had, the rest were pretty much all 2 tops. Except for maybe a few 5 tops that walked in as well. But a pretty smooth night at the host stand.
The night was moving along well until the sushi bar printer crashed around 8:30. I tried the ol' flip over and bang real hard (which, actually, was the issue last time) but it didn't work this time. I text Rick and he got back to me ASAP. He got up here around 10:30 and installed a new printer. The old one was caked with grease and is going to be sent out to be cleaned. He will have it mailed back to us when it's finished being cleaned and we can keep it here as a back up. Had a few long tickets here and there, but no one was upset. S10 found a long black hair on his hamachi nigiri, so I comp'd that, to kitchen error, but other than that there were few comps. Let's hope the rest of the weekend goes this smoothly. Busy and smooth.
It was a pretty long and busy day, I don't think I missed anything but if I did, I'll make sure to mention it tomorrow.
Specials?
Shshito: 17
Temp Green Beans 10
Tsk Set/ Carp: 10/11
All Star: 7
3 Staff members that stood out (why/how):
Lunch:
-Krystin was the teamwork rockstar this morning. Busing tables all over the place and watering tables.
-Kate got her ass kicked at sushi bar. Lots of 1 tops, and the party room was sat twice during lunch. She handled the volume in a calm manner, delegating tasks when she needed to.
- J stayed until 2:45 helping to bus and clean up the dining room. He stayed well after he needed to, to make sure everyone was set up and didn't need anything.
-Jason was busting his ass food running and also bussing in his downtime.
Dinner:
-Dusten was the rockstar for teamwork during dinner service. Saw him multiple times bussing other tables in other sections in his downtime, he was super helpful tonight.
-Also saw Camacho reaching outside his section and helping prebus the sushi bar and other sections. Nice to see him floating around
-At one point there were 4 of us in the PR busing it for the 9pm party: Ruthy, Sayo, Lindsey and myself. Nice to see everyone help out.
-Sigele as usual was helping bus in her downtime as well.
-Grace did a great job cocktailing tonight. She rang over $700!!!! And never seemed to really sweat it the entire time.
Any VIP's in?
Lunch: Sean our Austin Speciality rep (met him for the first time), Rita the Glazers area Manager she was in with her boyfriend who is in the military. She said everytime he is in town they come here, it's their favorite place. Met a regular named Phillip. We chatted in the lobby while he waited for his second person to arrive. He just couldn't say enough nice things about this place. It was nice to hear.
Dinner; Kindo-san was in...with a DATE! :) or at least with a guest that was a lady. Had Sayo wait on him so he felt comfortable.
Forgot to mention that last night Rachel and Carlos were in...for what it's worth.
Comps& Void Detail:
a few misring voids at lunch: large sencha, salmon maki
FNF for Reps in.
R&M needs?:
So we replaced the bulb above the Metal Kome Sign but it's not coming on, and Jason said when he changed it it felt like something was loose in it. So there may just be an issue with the light itself.
Jersey text Rodrigo to fix the sink in the kitchen. While he is at it I'm asking him to fix the dumpster gate hinge is completely torn off on the right side, as well as install a door knob in the (formerly) ladies room with a lock like the (formerly) mens room. I had a woman frantically pull the lock off the door...I've fixed it for now, but I think we just need to put a normal door handle on that door- the lock gets broken too often.
86'd items/ need more?
Thursday, May 21, 2015
Thursday PM 5.21.15
Written By: Elizabeth
LY Dinner Sales: $4249
Projected Sales: $5060
TY Dinner Sales: $5769
+/- : +36% LY and +$709 PS
Dinner Covers: 224
Avg PPA: $25.75
Weather: overcast and mid 70s
Any Special events going on?: Graduation weekend/Memorial Day Weekend
Who worked?: Krystin, Sayo, Joel, Clair, Dusten CL. Ruthy/Samara Host, Jason FR, Jay SA
Flow of Business, Cuts and Ticket Times:
Busy night. Went on a wait around 6:30, came off the wait at 8:30, then went back on a wait at 9pm and got off the wait around 9:45. The night went pretty smoothly overall. No long tickets, happy tables. Didn't make cuts since we were busy right until the very end.
Had a group waiting in the lobby, a 4 top. Looked like a mom and 3 kids. The mom and one dude each ordered a glass of wine. I noticed the young girl drinking red wine and asked Grace if she ID'd her and she said no, because she didn't order the drink, the guy did and she ID'd him. So I asked her to go ID the girl, since she had the drink. The girl said she didn't have ID and Grace told her that she couldn't have the drink that she needed to hand it back to the guy. Well I kept an eye on the situation and sure enough the guy handed the glass to the girl for sip and she handed it back. I went over and told them if I see them do it again I would take it away, and blah blah blah the usual spiel you give minors trying to drink in your establishment. They weren't too happy with me and I'm not even 100% sure they all spoke English because the mom just laughed when I scolded them. Anyway, that was strange.
Then had one of the neighbor guys come over to tell us more people are parking on the sidewalk again (where the bike rack use to be) and he said so proudly "You know the neighborhood applied for parking permits, so, just so you know" all snotty and all. I told him I was glad they did and I think they need them and it's important for them to be able to park in front of their own residence. I don't think he was expecting me to side with him, so he just scoffed at me and told me that I should do something about the people parking on the sidewalk. I told him I can't patrol the parking lot all the time but appreciate him telling me about it and I would find the owners of the cars right away. I went outside and got the make and model of the cars, and found the owners very quickly. Luckily they were both waiting in the lobby and heard the entire thing, and were very understanding.
Specials?
Shishito Peppers: 16
Green Beans: 10
Tsk Carp/Set: 1/ 10
All Star : 11
3 Staff members that stood out (why/how):
-Clair was the teamplayer powerhouse tonight. I saw her all over the place, prebussing others sections, bussing her own section and watering. I mean, she really was just ultra-team player tonight it was great to see.
-Dusten also was in other sections and watering his sushi bar regularly. Great to see him out of his sushibar-comfort zone
- J did okay SA'ing on a busy night. Ruthy was right behind him to wipe and set tables and because of the bad-ass teamwork from everyone else, it made his first Solo SA shift smooth.
Any VIP's in?
Meiko & husband
Brandon from Contigo with another contigo lady.
Comps& Void Detail:
voided a hot sake, misring
voided wasabi misring
FNF 10% off for Brandon/Contigo
Kit Error for hair found on tofu steak.
that was really it. Makani.
R&M needs?:
the toilet seat in the ladies room came loose again...I'll try to repair
86'd items/ need more?
Already text Toshi about ice cream cones.
LY Dinner Sales: $4249
Projected Sales: $5060
TY Dinner Sales: $5769
+/- : +36% LY and +$709 PS
Dinner Covers: 224
Avg PPA: $25.75
Weather: overcast and mid 70s
Any Special events going on?: Graduation weekend/Memorial Day Weekend
Who worked?: Krystin, Sayo, Joel, Clair, Dusten CL. Ruthy/Samara Host, Jason FR, Jay SA
Flow of Business, Cuts and Ticket Times:
Busy night. Went on a wait around 6:30, came off the wait at 8:30, then went back on a wait at 9pm and got off the wait around 9:45. The night went pretty smoothly overall. No long tickets, happy tables. Didn't make cuts since we were busy right until the very end.
Had a group waiting in the lobby, a 4 top. Looked like a mom and 3 kids. The mom and one dude each ordered a glass of wine. I noticed the young girl drinking red wine and asked Grace if she ID'd her and she said no, because she didn't order the drink, the guy did and she ID'd him. So I asked her to go ID the girl, since she had the drink. The girl said she didn't have ID and Grace told her that she couldn't have the drink that she needed to hand it back to the guy. Well I kept an eye on the situation and sure enough the guy handed the glass to the girl for sip and she handed it back. I went over and told them if I see them do it again I would take it away, and blah blah blah the usual spiel you give minors trying to drink in your establishment. They weren't too happy with me and I'm not even 100% sure they all spoke English because the mom just laughed when I scolded them. Anyway, that was strange.
Then had one of the neighbor guys come over to tell us more people are parking on the sidewalk again (where the bike rack use to be) and he said so proudly "You know the neighborhood applied for parking permits, so, just so you know" all snotty and all. I told him I was glad they did and I think they need them and it's important for them to be able to park in front of their own residence. I don't think he was expecting me to side with him, so he just scoffed at me and told me that I should do something about the people parking on the sidewalk. I told him I can't patrol the parking lot all the time but appreciate him telling me about it and I would find the owners of the cars right away. I went outside and got the make and model of the cars, and found the owners very quickly. Luckily they were both waiting in the lobby and heard the entire thing, and were very understanding.
Specials?
Shishito Peppers: 16
Green Beans: 10
Tsk Carp/Set: 1/ 10
All Star : 11
3 Staff members that stood out (why/how):
-Clair was the teamplayer powerhouse tonight. I saw her all over the place, prebussing others sections, bussing her own section and watering. I mean, she really was just ultra-team player tonight it was great to see.
-Dusten also was in other sections and watering his sushi bar regularly. Great to see him out of his sushibar-comfort zone
- J did okay SA'ing on a busy night. Ruthy was right behind him to wipe and set tables and because of the bad-ass teamwork from everyone else, it made his first Solo SA shift smooth.
Any VIP's in?
Meiko & husband
Brandon from Contigo with another contigo lady.
Comps& Void Detail:
voided a hot sake, misring
voided wasabi misring
FNF 10% off for Brandon/Contigo
Kit Error for hair found on tofu steak.
that was really it. Makani.
R&M needs?:
the toilet seat in the ladies room came loose again...I'll try to repair
86'd items/ need more?
Already text Toshi about ice cream cones.
Wednesday Recap 5/20/15
Written By: Leary
LY Lunch Sales: $1764
Projected Sales: $1854 (-$236.25)
TY Lunch Sales: $1617.75
+/- : -$146.25, -8%
Lunch Covers: 98
Avg PPA: $16.51
LY Dinner Sales: $4323
Projected Sales: $4591 (-$448.50)
TY Dinner Sales: $4142.50
+/- : -$180.50, -4%
Dinner Covers: 166
Avg PPA: $24.95
Previous Days Labor %: 16%
Previous Days Comps %: 4.68% Controllable: 6.03%
Weather: Hot day, Partly cloudy, low 90s, Started to pour around 7, Let up by 830, mid 80s
Any Special events going on?:
Who worked?:
L: Lindsey, Sayo, Krystin, Johnny Cl, Junko H, Sigele FR, No SA
D: Lindsey, Naoto, Miho, Kate, Sophia Cl, J H, Kaori SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Lunch: Lunch had a little pop around noon, but that was about it. Filled up once, and had a couple tables have to wait a few minutes, but that was it. Started to thin out by 1, and went 3 on. 1 on at 130. Thought we might get a late pop, but never happened. Had a few 1 tops walk in the last 30 minutes.
Dinner: Dinner had a good early start. Had a couple walk in 6 tops around 7 with a few other tables, and got up to a 30 minute wait. The rain storm definitely caused a lull in business in the very middle of the shift, but got another later pop between 830-915. J improved greatly from his first solo shift. I think he'll be solid after a couple of weeks. Tickets were good besides the 40 minute shrimp croquette because of lost ticket. It seems like the ticket never printed, because we couldn't find it stabbed at either station. Had a guest confused when a Ika Yaki hit the table. This is the second time it has happened recently. Lots of new customers coming in lately, and I think customers aren't reading the menu very thoroughly. I will include this topic in the meeting. Hector sent 3 burnt gyozas out, but Hiroe ran them by me before going to the table. Glad the food runners have been better about this. I sent them back, talked to Hector, he apologized, and he got the remakes out quickly. Those were the only issues that popped up tonight.
Specials?
Spicy Tuna Tostadas- 21!
Iwashi- 3
Shrimp Croquette- 7
T Set- 10
Smok Sash- 6
3 Staff members that stood out (why/how):
-Naoto, Miho, and Sophia all helped to make it it a smooth shift.
-Kudos to Hiroe for quality control
Any VIP's in?
Neil
Kris Janes
Able
Comps& Void Detail:
Bday Comps
Comped a shrimp croquette because of a lost ticket. The customers were happy to finally get it but it took almost 40 min to hit the table.
Comped an Ika Yaki DNL. I think the customer was expecting something else
Kome bucks redeemed from 2 tables
Emp Day Off for Able
R&M needs?:
Permanent part for the ice machine was replaced today
86'd items/ need more?
LY Lunch Sales: $1764
Projected Sales: $1854 (-$236.25)
TY Lunch Sales: $1617.75
+/- : -$146.25, -8%
Lunch Covers: 98
Avg PPA: $16.51
LY Dinner Sales: $4323
Projected Sales: $4591 (-$448.50)
TY Dinner Sales: $4142.50
+/- : -$180.50, -4%
Dinner Covers: 166
Avg PPA: $24.95
Previous Days Labor %: 16%
Previous Days Comps %: 4.68% Controllable: 6.03%
Weather: Hot day, Partly cloudy, low 90s, Started to pour around 7, Let up by 830, mid 80s
Any Special events going on?:
Who worked?:
L: Lindsey, Sayo, Krystin, Johnny Cl, Junko H, Sigele FR, No SA
D: Lindsey, Naoto, Miho, Kate, Sophia Cl, J H, Kaori SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Lunch: Lunch had a little pop around noon, but that was about it. Filled up once, and had a couple tables have to wait a few minutes, but that was it. Started to thin out by 1, and went 3 on. 1 on at 130. Thought we might get a late pop, but never happened. Had a few 1 tops walk in the last 30 minutes.
Dinner: Dinner had a good early start. Had a couple walk in 6 tops around 7 with a few other tables, and got up to a 30 minute wait. The rain storm definitely caused a lull in business in the very middle of the shift, but got another later pop between 830-915. J improved greatly from his first solo shift. I think he'll be solid after a couple of weeks. Tickets were good besides the 40 minute shrimp croquette because of lost ticket. It seems like the ticket never printed, because we couldn't find it stabbed at either station. Had a guest confused when a Ika Yaki hit the table. This is the second time it has happened recently. Lots of new customers coming in lately, and I think customers aren't reading the menu very thoroughly. I will include this topic in the meeting. Hector sent 3 burnt gyozas out, but Hiroe ran them by me before going to the table. Glad the food runners have been better about this. I sent them back, talked to Hector, he apologized, and he got the remakes out quickly. Those were the only issues that popped up tonight.
Specials?
Spicy Tuna Tostadas- 21!
Iwashi- 3
Shrimp Croquette- 7
T Set- 10
Smok Sash- 6
3 Staff members that stood out (why/how):
-Naoto, Miho, and Sophia all helped to make it it a smooth shift.
-Kudos to Hiroe for quality control
Any VIP's in?
Neil
Kris Janes
Able
Comps& Void Detail:
Bday Comps
Comped a shrimp croquette because of a lost ticket. The customers were happy to finally get it but it took almost 40 min to hit the table.
Comped an Ika Yaki DNL. I think the customer was expecting something else
Kome bucks redeemed from 2 tables
Emp Day Off for Able
R&M needs?:
Permanent part for the ice machine was replaced today
86'd items/ need more?
Tuesday, May 19, 2015
Tuesday Recap 5/19/15
Written By: Leary
LY Lunch Sales: $1653
Projected Sales:$1871 (+$19.40)
TY Lunch Sales:$1890.40
+/- :+$237.40, +14%
Lunch Covers:109
Avg PPA:$17.34
LY Dinner Sales: $4036
Projected Sales:$4203(+$596.10)
TY Dinner Sales: $4799.10
+/- : +$763.10, +19%
Dinner Covers:190
Avg PPA:$25.26
Previous Days Labor %: 13%
Previous Days Comps %: 4.90% Controllable: 1.57%
Weather: Sunny Warm, Humid, mid 80s
Any Special events going on?:
Who worked?:
Lunch: Clair, Lindsey, Krystin, Kate Cl, Junko H, Sigele FR, Nate H
Dinner: Clair, Krystin, Lindsey, Mandy, Jason Cl, Grace H, Sigele FR, SA Me (Nate no-showed)
Flow of Business, Cuts and Ticket Times:
Lunch was alright. Never really busy, but steady throughout the shift. Cut Clair at 130, and 1 on at 145. Ticket times were good. Had one 25 minute ticket, but the table had apps so they were good.
Dinner was good for a Tuesday. Filled up at a steady pace for the first. Had a random 9 top walk in around 630. Quickly got us up to a 30 minute wait. Stayed on a steady 3o minute wait until 9. Came off the wait at 915. Grace did a great job running the host stand, grabbing drinks, and bussing tables. Really came through on a busy shift. If, and when I get the support staff up to par I plan on server training her. The servers helped out a lot as well. Gave Mandy and Krystin Kome bucks as a thank you for the extra hustle. Went 2 on at 920, and 1 on for the last 2 tables that walked in. Ticket times were good. Had 1 croquette sent back because it was still a little cold in the middle. I tried to replace it for them, but the rest of their order started to come out so they passed. No other customer issues.
Specials?
Bf Tataki- 7
Shrimp Croquette- 13
T Set-3
Smoking sashimi-11
3 Staff members that stood out (why/how):
Grace, Mandy, Krystin, & Sigele all kicked their performance up a lot to pick up the extra slack.
Any VIP's in?
David & Randsom (Hadn't seen them in awhile)
Chong
Comps& Void Detail:
A couple of Kome Bucks redeemed
Bday Comp
Owner comp for some beverages
FNF for Chong and crew
Kitchen for frozen shrimp croquette
R&M needs?:
Light switch was replaced today. I also had him install a weatherproof cover on it.
86'd items/ need more?
Takoyaki
Farm Salad
Shrimp Croquette
LY Lunch Sales: $1653
Projected Sales:$1871 (+$19.40)
TY Lunch Sales:$1890.40
+/- :+$237.40, +14%
Lunch Covers:109
Avg PPA:$17.34
LY Dinner Sales: $4036
Projected Sales:$4203(+$596.10)
TY Dinner Sales: $4799.10
+/- : +$763.10, +19%
Dinner Covers:190
Avg PPA:$25.26
Previous Days Labor %: 13%
Previous Days Comps %: 4.90% Controllable: 1.57%
Weather: Sunny Warm, Humid, mid 80s
Any Special events going on?:
Who worked?:
Lunch: Clair, Lindsey, Krystin, Kate Cl, Junko H, Sigele FR, Nate H
Dinner: Clair, Krystin, Lindsey, Mandy, Jason Cl, Grace H, Sigele FR, SA Me (Nate no-showed)
Flow of Business, Cuts and Ticket Times:
Lunch was alright. Never really busy, but steady throughout the shift. Cut Clair at 130, and 1 on at 145. Ticket times were good. Had one 25 minute ticket, but the table had apps so they were good.
Dinner was good for a Tuesday. Filled up at a steady pace for the first. Had a random 9 top walk in around 630. Quickly got us up to a 30 minute wait. Stayed on a steady 3o minute wait until 9. Came off the wait at 915. Grace did a great job running the host stand, grabbing drinks, and bussing tables. Really came through on a busy shift. If, and when I get the support staff up to par I plan on server training her. The servers helped out a lot as well. Gave Mandy and Krystin Kome bucks as a thank you for the extra hustle. Went 2 on at 920, and 1 on for the last 2 tables that walked in. Ticket times were good. Had 1 croquette sent back because it was still a little cold in the middle. I tried to replace it for them, but the rest of their order started to come out so they passed. No other customer issues.
Specials?
Bf Tataki- 7
Shrimp Croquette- 13
T Set-3
Smoking sashimi-11
3 Staff members that stood out (why/how):
Grace, Mandy, Krystin, & Sigele all kicked their performance up a lot to pick up the extra slack.
Any VIP's in?
David & Randsom (Hadn't seen them in awhile)
Chong
Comps& Void Detail:
A couple of Kome Bucks redeemed
Bday Comp
Owner comp for some beverages
FNF for Chong and crew
Kitchen for frozen shrimp croquette
R&M needs?:
Light switch was replaced today. I also had him install a weatherproof cover on it.
86'd items/ need more?
Takoyaki
Farm Salad
Shrimp Croquette
Monday Recap PM 5/18/15
Written By: Leary
LY Dinner Sales: $4817
Projected Sales: $4905 (+$259.35)
TY Dinner Sales: $5164.35
+/- : +$347.35, +7%
Dinner Covers: 180
Avg PPA: $28.69
Previous Days Labor %: 16.39%
Previous Days Comps %: 3.28% Controllable: 2.37%
Weather: Partly cloudy, warm, and humid, Mid 80s
Any Special events going on?:
Who worked?:
Sophia, Mandy, Joel, Clair, Kate Cl, Kaori SA, Hiroe FR, J H
Flow of Business, Cuts and Ticket Times:
It was decent business for a Monday. Filled up by 630, and started to go on wait. Had a walk in 8 top and 6 top, which brought us to a 30 min wait quickly. Had a steady flow of tables until after 9. Came off the wait by 915. Only a few more tables before close. Spent most of the rush hosting with J. Lots of folks wanting drinks, and the larger parties waiting to complete made it a tricky shift. The floor seem to run smoothly. Had a couple longer tickets after bigtop orders, but nothing past 30 min. Tables were happy. No guest issues.
Specials?
Bf Tartar-2
Shrimp Croq-3
Shishitos- 8
All Star-11
T Nigiri Set- 6
Smoking Sashimi- 10
3 Staff members that stood out (why/how):
-J is going to take a bit to get up to speed. He's extremely friendly and professional, but needs to be a little more assertive, and multi-task a bit more. I'm sure it will come with time.
Any VIP's in?
Comps& Void Detail:
Owner Comp for 2 smoking sashimis that Take' sent out to the party room
SIN Discounts for 3 tables, 2 Yellow jacket, and Hillside
Emp Day Off for Saki & Family
R&M needs?:
-Light switch in the kitchen fell out of the wall. Called Andy and left a message. Hopefully he'll be able to make it out tomorrow morning.
-Hotschedules is still down. Hopefully everyone knows if they're working or not/saved the email.
86'd items/ need more?
LY Dinner Sales: $4817
Projected Sales: $4905 (+$259.35)
TY Dinner Sales: $5164.35
+/- : +$347.35, +7%
Dinner Covers: 180
Avg PPA: $28.69
Previous Days Labor %: 16.39%
Previous Days Comps %: 3.28% Controllable: 2.37%
Weather: Partly cloudy, warm, and humid, Mid 80s
Any Special events going on?:
Who worked?:
Sophia, Mandy, Joel, Clair, Kate Cl, Kaori SA, Hiroe FR, J H
Flow of Business, Cuts and Ticket Times:
It was decent business for a Monday. Filled up by 630, and started to go on wait. Had a walk in 8 top and 6 top, which brought us to a 30 min wait quickly. Had a steady flow of tables until after 9. Came off the wait by 915. Only a few more tables before close. Spent most of the rush hosting with J. Lots of folks wanting drinks, and the larger parties waiting to complete made it a tricky shift. The floor seem to run smoothly. Had a couple longer tickets after bigtop orders, but nothing past 30 min. Tables were happy. No guest issues.
Specials?
Bf Tartar-2
Shrimp Croq-3
Shishitos- 8
All Star-11
T Nigiri Set- 6
Smoking Sashimi- 10
3 Staff members that stood out (why/how):
-J is going to take a bit to get up to speed. He's extremely friendly and professional, but needs to be a little more assertive, and multi-task a bit more. I'm sure it will come with time.
Any VIP's in?
Comps& Void Detail:
Owner Comp for 2 smoking sashimis that Take' sent out to the party room
SIN Discounts for 3 tables, 2 Yellow jacket, and Hillside
Emp Day Off for Saki & Family
R&M needs?:
-Light switch in the kitchen fell out of the wall. Called Andy and left a message. Hopefully he'll be able to make it out tomorrow morning.
-Hotschedules is still down. Hopefully everyone knows if they're working or not/saved the email.
86'd items/ need more?
Sunday, May 17, 2015
Sunday 5/17/15 PM recap
Written By: Dusten
LY Dinner Sales: 3971
Projected Sales: 4374
TY Dinner Sales: 4598
+/- : $224 over projected, 16% over LY
Dinner Covers: 167
Avg PPA: 27.53
Weather: muggy break from the rain
Any Special events going on?:
Who worked?: Clair, Mandy, Sayo, Stephanie, Kate CL, Jason training Jay for SA and Ruthy hosting.
Flow of Business, Cuts and Ticket Times: Started off slow but steady. Had a few tables walking in at opening. Things picked up by 7pm and we went on a wait that maybe got up to 25-30 minutes. Off wait about 8:30pm. I cut Clair and Mandy at 8:45pm and then we filled up again. Had a 5 top walk in towards the end. All of the larger tables were occupied, so I had Ruthy put them in the party room to get them sat and give Kate something to do as her section was half empty. I cut Sayo at 9:10 and left two on until close.
Specials? 11x shishitos, 6x tetakis, 3x shrimp croquettes, 7x all stars, 2x tsukiji sets, 1x tsukiji carpaccio
3 Staff members that stood out (why/how):
-Sayo is always a great presence on the floor. She can get a bit loud when she has down time and is talking. Actually, that can be said for many servers. My point is that she handles difficult situations fairly easily. She lets things roll off and continues on without any previous grievance affecting her performance elsewhere.
-Jason didn a good job of training Jay today. I hope it sticks. He mentioned Jay's lack of experience as a reflection of himself when he started with us. So long as Jason can intil some sense of constant urgency and a near obsessive attention to detail and cues of movement for customers, I think Jay will do well. time will tell.
Any VIP's in? Nao of Tomii Bicycles with his family, Neal and a friend. Kindo-San. OJ.
Comps& Void Detail: voided 2 sake toro and hama toro nigiri. Guest changed mind. Also a yakiniku for the same reason. Soft serve ice-cream. couldn't get a full serving out of it at the time. too low... so temporarily 86'd. 5x pork belly nigiri for Daniels dinner.
R&M needs?: Had an issue arise with one of Sayo's checks. They paid with a gift card and wanted to tip on it. We had no problem with Mandy serving Nao and his gift card allowing a tip. In any case I've left the reciept where the guest has written in Sayo's tip, and it shows a balance on the card that will cover it. I tried to enter the tip as well to no avail. I have a photo of the error message on my phone. Sayo is working in the morning and I told her I'd bring it up to hopefully resolve it and get her that $$$!
86'd items/ need more?
LY Dinner Sales: 3971
Projected Sales: 4374
TY Dinner Sales: 4598
+/- : $224 over projected, 16% over LY
Dinner Covers: 167
Avg PPA: 27.53
Weather: muggy break from the rain
Any Special events going on?:
Who worked?: Clair, Mandy, Sayo, Stephanie, Kate CL, Jason training Jay for SA and Ruthy hosting.
Flow of Business, Cuts and Ticket Times: Started off slow but steady. Had a few tables walking in at opening. Things picked up by 7pm and we went on a wait that maybe got up to 25-30 minutes. Off wait about 8:30pm. I cut Clair and Mandy at 8:45pm and then we filled up again. Had a 5 top walk in towards the end. All of the larger tables were occupied, so I had Ruthy put them in the party room to get them sat and give Kate something to do as her section was half empty. I cut Sayo at 9:10 and left two on until close.
Specials? 11x shishitos, 6x tetakis, 3x shrimp croquettes, 7x all stars, 2x tsukiji sets, 1x tsukiji carpaccio
3 Staff members that stood out (why/how):
-Sayo is always a great presence on the floor. She can get a bit loud when she has down time and is talking. Actually, that can be said for many servers. My point is that she handles difficult situations fairly easily. She lets things roll off and continues on without any previous grievance affecting her performance elsewhere.
-Jason didn a good job of training Jay today. I hope it sticks. He mentioned Jay's lack of experience as a reflection of himself when he started with us. So long as Jason can intil some sense of constant urgency and a near obsessive attention to detail and cues of movement for customers, I think Jay will do well. time will tell.
Any VIP's in? Nao of Tomii Bicycles with his family, Neal and a friend. Kindo-San. OJ.
Comps& Void Detail: voided 2 sake toro and hama toro nigiri. Guest changed mind. Also a yakiniku for the same reason. Soft serve ice-cream. couldn't get a full serving out of it at the time. too low... so temporarily 86'd. 5x pork belly nigiri for Daniels dinner.
R&M needs?: Had an issue arise with one of Sayo's checks. They paid with a gift card and wanted to tip on it. We had no problem with Mandy serving Nao and his gift card allowing a tip. In any case I've left the reciept where the guest has written in Sayo's tip, and it shows a balance on the card that will cover it. I tried to enter the tip as well to no avail. I have a photo of the error message on my phone. Sayo is working in the morning and I told her I'd bring it up to hopefully resolve it and get her that $$$!
86'd items/ need more?
Sunday AM 5.17.15
Written By: Elizabeth
LY Lunch Sales: $1762
Projected Sales: $1815
TY Lunch Sales: $2883
+/- : +64% LY and +$1068 PS. Woah...just...woah. Bigger than Mothers Day
Lunch Covers: 166
Avg PPA: $17.37
Previous Days Labor %: the report won't run it keeps freezing.
Previous Days Comps %: 3.2% and 8.1%Ctrl.
Weather: rainy in the AM but clearing towards noon and sunny in the afternoon. low 80s
Any Special events going on?: UT let out- no more finals or classes.
Who worked?: Lindsey, Mandy, Clair, Joel CL. Samara Host, Jason SA, Ruthy FR
Flow of Business, Cuts and Ticket Times:
Another super busy Sunday. Had a bunch of large parties walk in. Had one party walk in and say 10, then say 12, then when we were seating them they said it would be 16. They were a nightmare. We sat them in the back A's, and after the 14 of them had all ordered and food was arriving, the other 2 showed up. They left happy with full bellies though. They just really caused a huge rift in the tide to start things off. Then we also had 4 walk in 6-tops, 5 walk in 5-tops, and a bunch of 4s. We were on a consistent wait of 20-30 minutes. We stayed steady and busy until close.
Both kitchen and sushi bar did a great job getting the tickets out! Great job to Daniel and Shin, they were hustling their stations big time, and never had an issue. I would pop back into the kitchen every so often to Expo, and right at the very end there were a few things that dragged. I comp'd a side kara age for a couple that waited about 25 minutes for it. But they were really nice and understanding.
Specials?
3 Staff members that stood out (why/how):
-Lindsey did a great job handling the ever growing party in her section. She kept all of their separate checks organized well and did a fantastic job handling the rush.
-Joel was the closer and I saw him struggling just a little bit. Looked like he was starting to slow down towards the end, and struggled with pre-bussing
-Clair was in a very upbeat happy mood, helping out where she could, and taking on extra tables after I cut Mandy at 2:30.
Any VIP's in?
Kenny, with his brother, again. That guy loves this place.
Oh! And I found out the name of the messy-haired hipster girl...Laura...or Lauren...close enough!
Comps& Void Detail:
Kit.Error for the long kara age.
Voided 2 clear soups because the guest was being fussy about being charged for them when she didn't eat one.
R&M needs?:
86'd items/ need more?
LY Lunch Sales: $1762
Projected Sales: $1815
TY Lunch Sales: $2883
+/- : +64% LY and +$1068 PS. Woah...just...woah. Bigger than Mothers Day
Lunch Covers: 166
Avg PPA: $17.37
Previous Days Labor %: the report won't run it keeps freezing.
Previous Days Comps %: 3.2% and 8.1%Ctrl.
Weather: rainy in the AM but clearing towards noon and sunny in the afternoon. low 80s
Any Special events going on?: UT let out- no more finals or classes.
Who worked?: Lindsey, Mandy, Clair, Joel CL. Samara Host, Jason SA, Ruthy FR
Flow of Business, Cuts and Ticket Times:
Another super busy Sunday. Had a bunch of large parties walk in. Had one party walk in and say 10, then say 12, then when we were seating them they said it would be 16. They were a nightmare. We sat them in the back A's, and after the 14 of them had all ordered and food was arriving, the other 2 showed up. They left happy with full bellies though. They just really caused a huge rift in the tide to start things off. Then we also had 4 walk in 6-tops, 5 walk in 5-tops, and a bunch of 4s. We were on a consistent wait of 20-30 minutes. We stayed steady and busy until close.
Both kitchen and sushi bar did a great job getting the tickets out! Great job to Daniel and Shin, they were hustling their stations big time, and never had an issue. I would pop back into the kitchen every so often to Expo, and right at the very end there were a few things that dragged. I comp'd a side kara age for a couple that waited about 25 minutes for it. But they were really nice and understanding.
Specials?
3 Staff members that stood out (why/how):
-Lindsey did a great job handling the ever growing party in her section. She kept all of their separate checks organized well and did a fantastic job handling the rush.
-Joel was the closer and I saw him struggling just a little bit. Looked like he was starting to slow down towards the end, and struggled with pre-bussing
-Clair was in a very upbeat happy mood, helping out where she could, and taking on extra tables after I cut Mandy at 2:30.
Any VIP's in?
Kenny, with his brother, again. That guy loves this place.
Oh! And I found out the name of the messy-haired hipster girl...Laura...or Lauren...close enough!
Comps& Void Detail:
Kit.Error for the long kara age.
Voided 2 clear soups because the guest was being fussy about being charged for them when she didn't eat one.
R&M needs?:
86'd items/ need more?
Saturday 5.16.15
Written By: Elizabeth
LY Lunch Sales: $2176 (LY was UT Graduation)
Projected Sales: $2814
TY Lunch Sales: $2325
+/- : +7% LY and -$489 PS
Lunch Covers: 145
Avg PPA: $16.03
LY Dinner Sales: $7464
Projected Sales: $7515
TY Dinner Sales: $7703
+/- : +3% LY and +$188 PS!
Dinner Covers: 273
Avg PPA: $28.22
For the day: $10,028/ +4% LY and -$301 PS
Previous Days Labor %: 14.17%
Previous Days Comps %: 1.95% (woah! so low!) and 2.11% ctrl.
Weather: muggy, but SUNNY! 80s.
Any Special events going on?: last day of UT Finals.
Who worked?:
Lunch: Sophia, Joel, Lindsey, Johnny CL. Jason FR, Saki SA, Nate Host
Dinner: Naoto, Sayo, Stephanie, Miho, Dusten CL.
Flow of Business, Cuts and Ticket Times:
Lunch: Started extra slow today. Usually by noon it picks up but it still hadn't. Went on a short wait around 1:30 but then it slowed down again. Cut to 3 on at 2:10 at Johnnys request. I was trying to hold off since we've been getting hit pretty hard on Saturdays around 2:30 but it really was full enough to go 3 on and be okay. by 2:30 it had slowed more, but was still relatively full, so I cut down to 2 on. Went 1 on at 2:40, only 2 more tables came in after that. Slow finish to a slow lunch.
A guest at B5 had a sashimi lunch and found a bone in her salmon sashimi. She was very nice about it but said that the last time she was here, a few months ago, the same thing happened. I took care of it for her, and I understand it's fresh fish, but I don't think guests should be pulling bones out of their sashimi. Just something for the sushi bar to really be aware of.
Towards the end of the lunch shift had a difficult interaction with Vanessa, the dishwasher. I brought it to Jerseys attention but am concerned with her future here. I know the last time she worked with us she was let go because she had an attitude problem and her and Alex got into it and he ultimately fired her. Around 2:35 Saki asked her to wash chopsticks, then again a few minutes later since we were out. Then she also asked her to run glassware through since we had 2 full racks of dirty pints that were piling up. That time she didn't say anything to Saki, no acknowledgment or anything. Saki came to me and I went to Vanessa. I asked her if she could wash the chopsticks, and she didn't look up at me or say anything, so I just stood there until she responded. I also asked for her to wash the pints. She said she was just cleaning room out and cleaning the drain. I told her that I understood but we need these items for service. She didn't say anything else.
Dinner: Started busy, much like last night. Went on a wait by 6pm, stayed on a consistent 30-40 minute wait throughout the night. No major hiccups except for the soft serve issue mentioned below. Also, noticed the ice machine running low on ice. Couldn't tell if it wasn't producing or if we were running through it. It IS that time of year where we need to make regular calls to King Daddy, so that might have been it. I'll check it in the AM to determine what the problem is.
Got off the wait around 9:30, cut down to 3 on, then as it slowed a bit (was waiting to see if we got that weird pop at 9:45 like last night) I cut down to 2 on at 10:10.
Specials?
Temp Green Beans 13
Beef Tataki 3
Shrimp Croquette 3
Shishito Peprs 14
Tsk Carp/Set 3/2
All Star 9
Smokin' Sash 11
3 Staff members that stood out (why/how):
-At dinner I had a teamwork contest to see who helped the team out the most. it was a close second but Stephanie won (Dusten was close behind though!) Stephanie was attentive to the entire restaurant all night, making water rounds
-Dusten was out and about tonight- watering other sections and helping to bus and prebus his and other sections as well. nice to see.
-Johnny kept a really great positive outlook during his slower lunch shift today. He didn't have a table for about 40 minutes after he got here, but still maintained a positive attitude.
Any VIP's in?
Lunch: Harmon and Family, Kenny & Friend, young couple that Sophia always gets He's white, she's Asian, and they are very posh looking. Got the woman to smile quite a bit today, something Sophia and I have been working on. She is a little high maintenance but I think we've got it down now.
Dinner: Baily (from Birds barbershop), Ed motorcycle single sushi bar guy, and I guess you can count Jersey and his wife ;)
Comps& Void Detail:
makani,
fnf for Naoto wanted to send a Takoyaki out to a few friends of his.
Training meal for J and Ruthy
Promo Kome Bucks as well as a NYE Kome Bucks redeemed
DNL for a glass of Rose a table didn't like
Kitchen Error comp for the sashimi lunch with the bone in it.
R&M needs?:
Were there different bulbs installed above the sushi bar (guests side)? They have been flickering a lot lately, and won't turn on unless turned on higher than usual. I remember Patrick was very specific in the type of lightbulbs we use, due to them being on dimmers and the power issues. Want to make sure we didn't change out something we shouldn't have. Though I'm sure it's just the amount of power we're now pulling for both AC units. That's probably more along the lines of what it is. Just throwing thoughts out there is all.
Something needs to be done about the soft serve recipe. I don't think it's the machine, I think it's the fact that the yuzu juice seperates too quickly from the mixture, thus settling in the heart of the machine and over freezing. Around 8pm tonight I opened the top and stirred it around. Then I pulled some softserve from it, and it was nearly completely white, as well as having an icey texture to it rather than a soft serve texture. I continued to pull and dump it back on top, and then whisk it. Eventually the machine seized up and was pushing the product out rather sporadically and not at all smooth. Eventually it started coming out looking more ivory rather than stark white- and was getting closer to soft serve texture instead of icee texture. However that whole process took me at least 20 minutes, Maybe we can try a batch with less yuzu in it? At this point it feels like we're just wasting money,.
86'd items/ need more?
I ordered more China Markers, Specials Paper, air filters for service station return, and an Iphone Mount from Amazon today.
LY Lunch Sales: $2176 (LY was UT Graduation)
Projected Sales: $2814
TY Lunch Sales: $2325
+/- : +7% LY and -$489 PS
Lunch Covers: 145
Avg PPA: $16.03
LY Dinner Sales: $7464
Projected Sales: $7515
TY Dinner Sales: $7703
+/- : +3% LY and +$188 PS!
Dinner Covers: 273
Avg PPA: $28.22
For the day: $10,028/ +4% LY and -$301 PS
Previous Days Labor %: 14.17%
Previous Days Comps %: 1.95% (woah! so low!) and 2.11% ctrl.
Weather: muggy, but SUNNY! 80s.
Any Special events going on?: last day of UT Finals.
Who worked?:
Lunch: Sophia, Joel, Lindsey, Johnny CL. Jason FR, Saki SA, Nate Host
Dinner: Naoto, Sayo, Stephanie, Miho, Dusten CL.
Flow of Business, Cuts and Ticket Times:
Lunch: Started extra slow today. Usually by noon it picks up but it still hadn't. Went on a short wait around 1:30 but then it slowed down again. Cut to 3 on at 2:10 at Johnnys request. I was trying to hold off since we've been getting hit pretty hard on Saturdays around 2:30 but it really was full enough to go 3 on and be okay. by 2:30 it had slowed more, but was still relatively full, so I cut down to 2 on. Went 1 on at 2:40, only 2 more tables came in after that. Slow finish to a slow lunch.
A guest at B5 had a sashimi lunch and found a bone in her salmon sashimi. She was very nice about it but said that the last time she was here, a few months ago, the same thing happened. I took care of it for her, and I understand it's fresh fish, but I don't think guests should be pulling bones out of their sashimi. Just something for the sushi bar to really be aware of.
Towards the end of the lunch shift had a difficult interaction with Vanessa, the dishwasher. I brought it to Jerseys attention but am concerned with her future here. I know the last time she worked with us she was let go because she had an attitude problem and her and Alex got into it and he ultimately fired her. Around 2:35 Saki asked her to wash chopsticks, then again a few minutes later since we were out. Then she also asked her to run glassware through since we had 2 full racks of dirty pints that were piling up. That time she didn't say anything to Saki, no acknowledgment or anything. Saki came to me and I went to Vanessa. I asked her if she could wash the chopsticks, and she didn't look up at me or say anything, so I just stood there until she responded. I also asked for her to wash the pints. She said she was just cleaning room out and cleaning the drain. I told her that I understood but we need these items for service. She didn't say anything else.
Dinner: Started busy, much like last night. Went on a wait by 6pm, stayed on a consistent 30-40 minute wait throughout the night. No major hiccups except for the soft serve issue mentioned below. Also, noticed the ice machine running low on ice. Couldn't tell if it wasn't producing or if we were running through it. It IS that time of year where we need to make regular calls to King Daddy, so that might have been it. I'll check it in the AM to determine what the problem is.
Got off the wait around 9:30, cut down to 3 on, then as it slowed a bit (was waiting to see if we got that weird pop at 9:45 like last night) I cut down to 2 on at 10:10.
Specials?
Temp Green Beans 13
Beef Tataki 3
Shrimp Croquette 3
Shishito Peprs 14
Tsk Carp/Set 3/2
All Star 9
Smokin' Sash 11
3 Staff members that stood out (why/how):
-At dinner I had a teamwork contest to see who helped the team out the most. it was a close second but Stephanie won (Dusten was close behind though!) Stephanie was attentive to the entire restaurant all night, making water rounds
-Dusten was out and about tonight- watering other sections and helping to bus and prebus his and other sections as well. nice to see.
-Johnny kept a really great positive outlook during his slower lunch shift today. He didn't have a table for about 40 minutes after he got here, but still maintained a positive attitude.
Any VIP's in?
Lunch: Harmon and Family, Kenny & Friend, young couple that Sophia always gets He's white, she's Asian, and they are very posh looking. Got the woman to smile quite a bit today, something Sophia and I have been working on. She is a little high maintenance but I think we've got it down now.
Dinner: Baily (from Birds barbershop), Ed motorcycle single sushi bar guy, and I guess you can count Jersey and his wife ;)
Comps& Void Detail:
makani,
fnf for Naoto wanted to send a Takoyaki out to a few friends of his.
Training meal for J and Ruthy
Promo Kome Bucks as well as a NYE Kome Bucks redeemed
DNL for a glass of Rose a table didn't like
Kitchen Error comp for the sashimi lunch with the bone in it.
R&M needs?:
Were there different bulbs installed above the sushi bar (guests side)? They have been flickering a lot lately, and won't turn on unless turned on higher than usual. I remember Patrick was very specific in the type of lightbulbs we use, due to them being on dimmers and the power issues. Want to make sure we didn't change out something we shouldn't have. Though I'm sure it's just the amount of power we're now pulling for both AC units. That's probably more along the lines of what it is. Just throwing thoughts out there is all.
Something needs to be done about the soft serve recipe. I don't think it's the machine, I think it's the fact that the yuzu juice seperates too quickly from the mixture, thus settling in the heart of the machine and over freezing. Around 8pm tonight I opened the top and stirred it around. Then I pulled some softserve from it, and it was nearly completely white, as well as having an icey texture to it rather than a soft serve texture. I continued to pull and dump it back on top, and then whisk it. Eventually the machine seized up and was pushing the product out rather sporadically and not at all smooth. Eventually it started coming out looking more ivory rather than stark white- and was getting closer to soft serve texture instead of icee texture. However that whole process took me at least 20 minutes, Maybe we can try a batch with less yuzu in it? At this point it feels like we're just wasting money,.
86'd items/ need more?
I ordered more China Markers, Specials Paper, air filters for service station return, and an Iphone Mount from Amazon today.
Friday, May 15, 2015
Friday PM 5.15.15
Written By: Elizabeth
LY Dinner Sales: $6823
Projected Sales: $7281
TY Dinner Sales: $7191
+/- : -$90 PS and +5% LY
Dinner Covers: 245
Avg PPA: $29.35
For the day we finished with $9,541/ +6% LY and -$172 PS
Weather: Sunny- a welcomed change from the rain I drove through today!
Any Special events going on?: none that I know of.
Who worked?: Sophia, Lindsey, Johnny, Jason, Dusten CL. Samara/Ruthy Host/Trained Jay. Sigele FR, Jason SA
Flow of Business, Cuts and Ticket Times:
Busy right from the start. Went on a wait around 6 and stayed on the wait until 9:15, then got in a small lull but got back on a wait at 9:45 when another 50 covers walked in between 9:45 and 10:15. It was a strange late pop that kept my 3 on very busy. Camacho, Johnny and Dusten all got a hand full of tables but did well delegating their tasks. No major ticket issues. Had a few items in both the sushi bar & kitchen hit 30 minutes, but nothing that was too out of control with the table having other food on it, guests never were impacted by the long wait. Cut Sophia and Lindsey a little after 9pm. Closed with 3 on.
Specials?
Beef Tataki 5
Peppers 9
Green Beans (tempura) 21
Shrimp & Potato Croq. 5
Tsk Set/Carp 6/8
Smokin 11
All Star 10
3 Staff members that stood out (why/how):
-Sophia was very helpful after being cut when we got the big pop. She made 2 trays of ginger/wasabi set ups, and watered tables while waiting for her last one to leave. Very helpful and productive
-Jay did a great job tonight training with Ruthy. He did take the backseat after Samara came in, but I think he will be a great addition to the team
-Samara did a geat job at the host stand- she managed the waitlist tonight and while some of her quotes were a little over, most were right on. Not bad for only having been on her own for a little over a week.
Any VIP's in?
Comps& Void Detail:
voided seaweed salad, never made
void soba salad, misring
50% server misring for a missed Tako Kara-age.
R&M needs?:
Apparently the lightbulb in the mens room blew out and also blew the fuse? (Leary?) I don't know where those lightbulbs are to replace, or where i Need to order them from.
86'd items/ need more?
LY Dinner Sales: $6823
Projected Sales: $7281
TY Dinner Sales: $7191
+/- : -$90 PS and +5% LY
Dinner Covers: 245
Avg PPA: $29.35
For the day we finished with $9,541/ +6% LY and -$172 PS
Weather: Sunny- a welcomed change from the rain I drove through today!
Any Special events going on?: none that I know of.
Who worked?: Sophia, Lindsey, Johnny, Jason, Dusten CL. Samara/Ruthy Host/Trained Jay. Sigele FR, Jason SA
Flow of Business, Cuts and Ticket Times:
Busy right from the start. Went on a wait around 6 and stayed on the wait until 9:15, then got in a small lull but got back on a wait at 9:45 when another 50 covers walked in between 9:45 and 10:15. It was a strange late pop that kept my 3 on very busy. Camacho, Johnny and Dusten all got a hand full of tables but did well delegating their tasks. No major ticket issues. Had a few items in both the sushi bar & kitchen hit 30 minutes, but nothing that was too out of control with the table having other food on it, guests never were impacted by the long wait. Cut Sophia and Lindsey a little after 9pm. Closed with 3 on.
Specials?
Beef Tataki 5
Peppers 9
Green Beans (tempura) 21
Shrimp & Potato Croq. 5
Tsk Set/Carp 6/8
Smokin 11
All Star 10
3 Staff members that stood out (why/how):
-Sophia was very helpful after being cut when we got the big pop. She made 2 trays of ginger/wasabi set ups, and watered tables while waiting for her last one to leave. Very helpful and productive
-Jay did a great job tonight training with Ruthy. He did take the backseat after Samara came in, but I think he will be a great addition to the team
-Samara did a geat job at the host stand- she managed the waitlist tonight and while some of her quotes were a little over, most were right on. Not bad for only having been on her own for a little over a week.
Any VIP's in?
Comps& Void Detail:
voided seaweed salad, never made
void soba salad, misring
50% server misring for a missed Tako Kara-age.
R&M needs?:
Apparently the lightbulb in the mens room blew out and also blew the fuse? (Leary?) I don't know where those lightbulbs are to replace, or where i Need to order them from.
86'd items/ need more?
Friday AM Recap 5/15/15
Written By: Leary
LY Lunch Sales: $2179
Projected Sales: $2433 (-$82.10)
TY Lunch Sales: $2350.90
+/- : +$ 171.90, +8%
Lunch Covers:118
Avg PPA:$19.92
Previous Days Labor %: 16.73%
Previous Days Comps %: 4.57% Controllable: 4.73%
Weather: Drizzly and mild, mid 70s
Any Special events going on?:
Who worked?:
Mandy, Joel, Clair, Kate CL, Grace w/ J Host, Jason FR, Nate SA
Flow of Business, Cuts and Ticket Times:
It was a solid Friday lunch. pretty much full by noon, and on a wait by 1230. Stayed on a 20-25 minute wait until about 145. Closed with everyone on, and had a pizza party for lunch. Ticket times were solid, and no customer issues.
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
$10 in Kome bucks redeemed
R&M needs?:
I believe the soft serve is good to go.
86'd items/ need more?
LY Lunch Sales: $2179
Projected Sales: $2433 (-$82.10)
TY Lunch Sales: $2350.90
+/- : +$ 171.90, +8%
Lunch Covers:118
Avg PPA:$19.92
Previous Days Labor %: 16.73%
Previous Days Comps %: 4.57% Controllable: 4.73%
Weather: Drizzly and mild, mid 70s
Any Special events going on?:
Who worked?:
Mandy, Joel, Clair, Kate CL, Grace w/ J Host, Jason FR, Nate SA
Flow of Business, Cuts and Ticket Times:
It was a solid Friday lunch. pretty much full by noon, and on a wait by 1230. Stayed on a 20-25 minute wait until about 145. Closed with everyone on, and had a pizza party for lunch. Ticket times were solid, and no customer issues.
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
$10 in Kome bucks redeemed
R&M needs?:
I believe the soft serve is good to go.
86'd items/ need more?
Thursday, May 14, 2015
Thursday Recap 5/14/15
Written By: Leary
LY Lunch Sales: $1953
Projected Sales: $1989 (-$233.30)
TY Lunch Sales: $1755.70
+/- : -$197.30, -10%
Lunch Covers: 103
Avg PPA: $17.05
LY Dinner Sales: $4638
Projected Sales: $5040 (-$771.80)
TY Dinner Sales: $4268.20
+/- : -$369.80, -8%
Dinner Covers:
Avg PPA:
Previous Days Labor %: 16.15%
Previous Days Comps %: 3.95% Controllable: 9.14 %
Weather: Rainy and cloudy in the morning, Sunny, muggy, and in the 80s by the afternoon
Muggy evening, upper 70s
Any Special events going on?:
Who worked?:
Lunch: Lindsey, Sayo, Joel, Jason Cl, Nate SA, Junko H, Jason FR
Dinner: Sayo, Lindsey, Kate, Sophia, Dusten CL, Samara H, Hiroe FR, Nate SA
Flow of Business, Cuts and Ticket Times:
Pretty mellow, but steady lunch. Had a little pop around 1230, and all but 2 seats at the sushi bar were filled. Thinned out by 1, and I went 2 on. Had our usual 120-140 pop, but it was just a handful of tables. Closed 2 on. Ticket times were solid. No customer issues.
Dinner was a much slower pace than last night. It was a pretty calm flow throughout the shift. Slowly built up to wait by around 7, and got up to a 30 minute wait around 8. Came off the wait by 845. 3 on at 845, 2 on at 925, and cut the host at 940. Lots of happy customers. All the food coming out looked really tonight. Ticket times were good. No customer issues.
Specials?
Bf Tataki- 4
Temp Green Beans- 7
Shishito Peppers- 11
T Set- 13
T Carp- 4
All Star- 12
3 Staff members that stood out (why/how):
-Samara is awesome at the host stand. Handled the host stand tonight solo with ease.
-Sophia always has a good attitude and willing to help.
-Sayo talks so much. I'm not trying to be rude, but her talking at times interferes with operations when its busy. Working on a way to phrase it to so it doesn't hurt her feelings.
Any VIP's in?
Kayo & Family
Manager from Ramen Tatsu ya
Comps& Void Detail:
Takowasa DNL
FNF for Manger of Ramen Tatsu ya
A handful of owner comps for pieces that Take' sent out to tables
Owner Comp for Kayo & Family
R&M needs?:
Lane never made it out today. Hopefully they show up tomorrow. Dusten showed me where he adjusted it. I tried tweaking it throughout the shift, but couldn't quite get it. I will continue to tweak tomorrow morning.
86'd items/ need more?
LY Lunch Sales: $1953
Projected Sales: $1989 (-$233.30)
TY Lunch Sales: $1755.70
+/- : -$197.30, -10%
Lunch Covers: 103
Avg PPA: $17.05
LY Dinner Sales: $4638
Projected Sales: $5040 (-$771.80)
TY Dinner Sales: $4268.20
+/- : -$369.80, -8%
Dinner Covers:
Avg PPA:
Previous Days Labor %: 16.15%
Previous Days Comps %: 3.95% Controllable: 9.14 %
Weather: Rainy and cloudy in the morning, Sunny, muggy, and in the 80s by the afternoon
Muggy evening, upper 70s
Any Special events going on?:
Who worked?:
Lunch: Lindsey, Sayo, Joel, Jason Cl, Nate SA, Junko H, Jason FR
Dinner: Sayo, Lindsey, Kate, Sophia, Dusten CL, Samara H, Hiroe FR, Nate SA
Flow of Business, Cuts and Ticket Times:
Pretty mellow, but steady lunch. Had a little pop around 1230, and all but 2 seats at the sushi bar were filled. Thinned out by 1, and I went 2 on. Had our usual 120-140 pop, but it was just a handful of tables. Closed 2 on. Ticket times were solid. No customer issues.
Dinner was a much slower pace than last night. It was a pretty calm flow throughout the shift. Slowly built up to wait by around 7, and got up to a 30 minute wait around 8. Came off the wait by 845. 3 on at 845, 2 on at 925, and cut the host at 940. Lots of happy customers. All the food coming out looked really tonight. Ticket times were good. No customer issues.
Specials?
Bf Tataki- 4
Temp Green Beans- 7
Shishito Peppers- 11
T Set- 13
T Carp- 4
All Star- 12
3 Staff members that stood out (why/how):
-Samara is awesome at the host stand. Handled the host stand tonight solo with ease.
-Sophia always has a good attitude and willing to help.
-Sayo talks so much. I'm not trying to be rude, but her talking at times interferes with operations when its busy. Working on a way to phrase it to so it doesn't hurt her feelings.
Any VIP's in?
Kayo & Family
Manager from Ramen Tatsu ya
Comps& Void Detail:
Takowasa DNL
FNF for Manger of Ramen Tatsu ya
A handful of owner comps for pieces that Take' sent out to tables
Owner Comp for Kayo & Family
R&M needs?:
Lane never made it out today. Hopefully they show up tomorrow. Dusten showed me where he adjusted it. I tried tweaking it throughout the shift, but couldn't quite get it. I will continue to tweak tomorrow morning.
86'd items/ need more?
Wednesday, May 13, 2015
Wednesday Recap 5/13/15
Written By: Leary
LY Dinner Sales: $4878
Projected Sales: $4788 (+$1825.90)
TY Dinner Sales: $6613.90
+/- : +$1735.90, +36%
Dinner Covers: 223
Avg PPA: $29.66
Weather: A little drizzle here or there, mid to low 70s
Any Special events going on?:
Who worked?:
Sayo, Clair, Naoto, Miho, Sophia Cl, Kaori SA, Hiroe FR, Grace Training J at the host stand
Flow of Business, Cuts and Ticket Times:
It was a really busy Wednesday night. Had a pretty decent happy hour pop. We were on a wait by 630. Got up to a 45 minute wait by 8, and stayed on a wait until around 915. Spent a solid hour cocktailing during the bulk of the wait. Lots of new faces tonight. Had a couple of customers send items back. Kara age sent back, because they didn't like the taste. Tako Yaki sent back because they said it was too mushy. Not sure what they were expecting. Sayo had a few misrings during the shift as well. We were able to get the correct items out quickly so guests were happy. Went 1 on at 940. Ticket times were good considering the level of business.
Specials?
Beef Tataki- 7
Temp Green Beans- 11
Shishito Peppers- 15
All Star- 24
Smoking Sashimi- 7
T Set- 7
3 Staff members that stood out (why/how):
-Sayo seemed a little unfocused tonight, but she did have high sales and a couple big tops back to back.
-Kaori struggled a little with the level of volume.
-Hiroe did a great job handling the business
Any VIP's in?
Comps& Void Detail:
Shrimp Ebi Server Misring
Kome Salad Server Misring
Sunomono Server Misring
Takoyaki DNL
Chk Kara Age DNL
R&M needs?:
Soft serve is a little too soft now. I will call Lane again tomorrow morning.
86'd items/ need more?
LY Dinner Sales: $4878
Projected Sales: $4788 (+$1825.90)
TY Dinner Sales: $6613.90
+/- : +$1735.90, +36%
Dinner Covers: 223
Avg PPA: $29.66
Weather: A little drizzle here or there, mid to low 70s
Any Special events going on?:
Who worked?:
Sayo, Clair, Naoto, Miho, Sophia Cl, Kaori SA, Hiroe FR, Grace Training J at the host stand
Flow of Business, Cuts and Ticket Times:
It was a really busy Wednesday night. Had a pretty decent happy hour pop. We were on a wait by 630. Got up to a 45 minute wait by 8, and stayed on a wait until around 915. Spent a solid hour cocktailing during the bulk of the wait. Lots of new faces tonight. Had a couple of customers send items back. Kara age sent back, because they didn't like the taste. Tako Yaki sent back because they said it was too mushy. Not sure what they were expecting. Sayo had a few misrings during the shift as well. We were able to get the correct items out quickly so guests were happy. Went 1 on at 940. Ticket times were good considering the level of business.
Specials?
Beef Tataki- 7
Temp Green Beans- 11
Shishito Peppers- 15
All Star- 24
Smoking Sashimi- 7
T Set- 7
3 Staff members that stood out (why/how):
-Sayo seemed a little unfocused tonight, but she did have high sales and a couple big tops back to back.
-Kaori struggled a little with the level of volume.
-Hiroe did a great job handling the business
Any VIP's in?
Comps& Void Detail:
Shrimp Ebi Server Misring
Kome Salad Server Misring
Sunomono Server Misring
Takoyaki DNL
Chk Kara Age DNL
R&M needs?:
Soft serve is a little too soft now. I will call Lane again tomorrow morning.
86'd items/ need more?
5/13/15 Wednesday AM recap
Written By: Dusten
LY Lunch Sales:1577
Projected Sales:1660
TY Lunch Sales:1051
+/- :-609 under projected and down 33% from LY
Lunch Covers:61
Avg PPA:17.23
Weather: rain rain and more rain
Any Special events going on?:
Who worked?: Clair, Sayo, Lindsey, Johnny, Jason SA, Sigele FR and Junko host.
Flow of Business, Cuts and Ticket Times: Very slow lunch. Rain likely kept most people away.I cut Clair at 12:45, Sayo at 1:10pm. Slight pop during the last 30 minutes of service. Lindsey cut at 1:45pm.
Specials?
3 Staff members that stood out (why/how):
Any VIP's in? Tara and Kelvin, another table or two of familiar faces.
Comps& Void Detail:
R&M needs?:
Maybe this doesn't go in this section, but I think it is worth mentioning there have been some downright slanderous yelp reviews posted in the last couple of days. Not that these people don't mostly reveal themselves to be mostly vacuous, but it is still somewhat amazing that they would go to such unnecessary lengths to prove next to nothing. Also one mentions bleach again.
Lane equipment guy came out and adjusted the internal viscosity thermometer He said it was set about 3/4 of the way up. It is now set at 1/4. Also he mentioned the need to periodically whisk the mixture in the top. The yuzu juice in particular seems susceptible to freezin before the mix, and it separates from the mix in a matter of a few short minutes... especially when we're not selling it.
86'd items/ need more?
LY Lunch Sales:1577
Projected Sales:1660
TY Lunch Sales:1051
+/- :-609 under projected and down 33% from LY
Lunch Covers:61
Avg PPA:17.23
Weather: rain rain and more rain
Any Special events going on?:
Who worked?: Clair, Sayo, Lindsey, Johnny, Jason SA, Sigele FR and Junko host.
Flow of Business, Cuts and Ticket Times: Very slow lunch. Rain likely kept most people away.I cut Clair at 12:45, Sayo at 1:10pm. Slight pop during the last 30 minutes of service. Lindsey cut at 1:45pm.
Specials?
3 Staff members that stood out (why/how):
Any VIP's in? Tara and Kelvin, another table or two of familiar faces.
Comps& Void Detail:
R&M needs?:
Maybe this doesn't go in this section, but I think it is worth mentioning there have been some downright slanderous yelp reviews posted in the last couple of days. Not that these people don't mostly reveal themselves to be mostly vacuous, but it is still somewhat amazing that they would go to such unnecessary lengths to prove next to nothing. Also one mentions bleach again.
Lane equipment guy came out and adjusted the internal viscosity thermometer He said it was set about 3/4 of the way up. It is now set at 1/4. Also he mentioned the need to periodically whisk the mixture in the top. The yuzu juice in particular seems susceptible to freezin before the mix, and it separates from the mix in a matter of a few short minutes... especially when we're not selling it.
86'd items/ need more?
Tuesday Recap 5/12/15
Written By: Leary
LY Lunch Sales: $1857
Projected Sales: $1918 (+$123)
TY Lunch Sales: $2041
+/- : +$184, +10%
Lunch Covers: 105
Avg PPA: $19.44
LY Dinner Sales: $4385
Projected Sales: $4671 (-$573.90)
TY Dinner Sales: $4097.10
+/- : -$287.90, -7%
Dinner Covers: 158
Avg PPA: $25.93
Previous Days Labor %: 11.19%
Previous Days Comps %: 4.13% Controllable: 2.25%
Weather: low 70s and rainy on and off throughout the day
Any Special events going on?:
Who worked?: I sent Lindsey home for the day. A good friend of hers died suddenly yesterday, and I thought it best for her to take the day off.
Lunch: Krystin, Mandy, Clair Cl, Nate SA, Junko H, Sigele FR
Dinner: Krystin, Mandy, Jason, Kate Cl, Nate H, Sigele FR, Saki SA
Flow of Business, Cuts and Ticket Times:
Lunch was strange. Started off like a normal slow Tuesday. Mostly full around noon, and started dying off around 1230. I cut Krystin at 115 since she had to back around 4. Of course it started to fill up. Everyone came in all at once around 120. Probably about 50+ covers in 25 minutes. Krystin ended up taking some more tables. Sushi bar and Kitchen got hit with a pretty big wave all at once. Had several 25+ minute tickets, but luckily customers saw how busy everyone was and were very patient/understanding. Brought out a couple complimentary ice creams for the couple tables that waited the longest. Despite the hectic surge at the end everyone in the Kitchen & Sushi Bar did a great job pushing through it, and no customer issues arouse.
Dinner was a lot of little pops. Strange flow, but we were fine with 4 on. Had a few tables on the wait here or there. Stayed steady throughout the night until the last 20 minutes. Went 3 on at 845, 2 on at 920. Ticket times were good besides the botan ebi ticket. No customer issues.
Specials?
Beef Tataki- 7
Tempura Green Beans- 15
Smoking Sashimi- 6
Tsukiji Carpaccio- 1
All Star- 5
3 Staff members that stood out (why/how):
-Sigele did a fantastic job during the rush at lunch. Extremely organized and on point.
-Saki is so awesome. Such a great worker, and sweet person. I'm really going to miss her.
-Krystin had a great attitude, and was such a team player today. She happily worked long and tough double so Lindsey could go home. Was probably the most productive, and helpful server throughout the day.
Any VIP's in?
Rachel & Leslie
Sweet older couple that always comes in here
Comps& Void Detail:
Comped 2 Botan Ebi that took 35 minutes to hit the table. The couple are regulars and wanted to cancel as they were ready. I brought them out with the check, apologized for the delay, and told them to please enjoy them on us. They were extremely appreciative.
Comped a croquette Server Misring
R&M needs?:
Called Lane to check the soft serve. They came out, but we didn't have any soft serve to test the machine. I guess maybe the batch last night got thrown out. We couldn't find it any where. Jersey is getting some more from restaurant depot tomorrow morning. Left a note for Dusten to call them in the morning.
Ice machine was fixed today. It has a temporary part to get the compressor working, and it's producing, but they will be back to install the permanent part when they receive it.
Received the light bulbs. I will install them during the break tomorrow.
86'd items/ need more?
LY Lunch Sales: $1857
Projected Sales: $1918 (+$123)
TY Lunch Sales: $2041
+/- : +$184, +10%
Lunch Covers: 105
Avg PPA: $19.44
LY Dinner Sales: $4385
Projected Sales: $4671 (-$573.90)
TY Dinner Sales: $4097.10
+/- : -$287.90, -7%
Dinner Covers: 158
Avg PPA: $25.93
Previous Days Labor %: 11.19%
Previous Days Comps %: 4.13% Controllable: 2.25%
Weather: low 70s and rainy on and off throughout the day
Any Special events going on?:
Who worked?: I sent Lindsey home for the day. A good friend of hers died suddenly yesterday, and I thought it best for her to take the day off.
Lunch: Krystin, Mandy, Clair Cl, Nate SA, Junko H, Sigele FR
Dinner: Krystin, Mandy, Jason, Kate Cl, Nate H, Sigele FR, Saki SA
Flow of Business, Cuts and Ticket Times:
Lunch was strange. Started off like a normal slow Tuesday. Mostly full around noon, and started dying off around 1230. I cut Krystin at 115 since she had to back around 4. Of course it started to fill up. Everyone came in all at once around 120. Probably about 50+ covers in 25 minutes. Krystin ended up taking some more tables. Sushi bar and Kitchen got hit with a pretty big wave all at once. Had several 25+ minute tickets, but luckily customers saw how busy everyone was and were very patient/understanding. Brought out a couple complimentary ice creams for the couple tables that waited the longest. Despite the hectic surge at the end everyone in the Kitchen & Sushi Bar did a great job pushing through it, and no customer issues arouse.
Dinner was a lot of little pops. Strange flow, but we were fine with 4 on. Had a few tables on the wait here or there. Stayed steady throughout the night until the last 20 minutes. Went 3 on at 845, 2 on at 920. Ticket times were good besides the botan ebi ticket. No customer issues.
Specials?
Beef Tataki- 7
Tempura Green Beans- 15
Smoking Sashimi- 6
Tsukiji Carpaccio- 1
All Star- 5
3 Staff members that stood out (why/how):
-Sigele did a fantastic job during the rush at lunch. Extremely organized and on point.
-Saki is so awesome. Such a great worker, and sweet person. I'm really going to miss her.
-Krystin had a great attitude, and was such a team player today. She happily worked long and tough double so Lindsey could go home. Was probably the most productive, and helpful server throughout the day.
Any VIP's in?
Rachel & Leslie
Sweet older couple that always comes in here
Comps& Void Detail:
Comped 2 Botan Ebi that took 35 minutes to hit the table. The couple are regulars and wanted to cancel as they were ready. I brought them out with the check, apologized for the delay, and told them to please enjoy them on us. They were extremely appreciative.
Comped a croquette Server Misring
R&M needs?:
Called Lane to check the soft serve. They came out, but we didn't have any soft serve to test the machine. I guess maybe the batch last night got thrown out. We couldn't find it any where. Jersey is getting some more from restaurant depot tomorrow morning. Left a note for Dusten to call them in the morning.
Ice machine was fixed today. It has a temporary part to get the compressor working, and it's producing, but they will be back to install the permanent part when they receive it.
Received the light bulbs. I will install them during the break tomorrow.
86'd items/ need more?
Monday, May 11, 2015
Monday PM 5.11.15
Written By: Elizabeth
LY Dinner Sales: $4446
Projected Sales: $4536
TY Dinner Sales: $5013
+/- : +13% LY and +$330 PS
Dinner Covers: 190
Avg PPA: $26.38
For the day we finished with 12% over LY and $342 over PS!
(I already entered in todays cater2me catering amount, so when entering in the #s for tomorrow, just add that in)
Weather: Sunny after the rain and cooler. 70s
Any Special events going on?: Day after Mothers Day/Levitation Fest
Who worked?: Clair, Krystin, Amanda, Kate, Camacho CL. Kaori SA, Hiroe FR, Josh Host
Flow of Business, Cuts and Ticket Times:
Leary was here for Happy Hour while I did the catering delivery. I didn't get back until after 6pm due to the lengthy set up. The rest of the night was busy. We went on a wait around 6:45 and didn't come off the wait until 9:45. At the height of the wait we were quoting 30-45. Everyone seemed chill and happy, except maybe A8 (before they were sat) They were quoted 35-45 and waited 39 minutes. The only reason I mention this is because right before we sat them the lady grabbed my business card from the shelf and had it sitting out on her table while she ate with 2 younger people. I went over a few times asking if their food was good, just like I do with other tables, and she never answered, just the younger folk. So we'll see what comes of it. Clair said she was very direct, so maybe that's just how she is.
Also, at A1 tonight was 2 young looking maybe frat dudes. The one guy's name was Leland. Clair said they come in and eat like ballers and leave bad tips. Well, true to form, they ordered $60 worth of stuff, split the check. The one guy (not Lealand) left $4 and Leland left $0. I wish I could think of a better description for them, but I guess just be aware.
I messed up an okonomiyaki tonight for sushi bar meal. I rang in tonpaiyaki instead. I'm sorry. I will write down orders from now on so nothing gets missed.
Specials?
3 Staff members that stood out (why/how):
-Camacho is like a duck on a pond when working sushi bar. He just floats around taking care of business. Great job, and great service
-Josh struggled at the host stand tonight, so I was up there for a lot of the evening...not that this comment is of any importance.
-Krystin was super teamplayer today, helping out in other sections. Her 8pm reso was a no show, so she had a lot of downtime to help out. Great work!
Any VIP's in?
Comps& Void Detail:
Not a lot of SIN tonight. Chris Janes, a server from my Highball days was in, gave him the FNF, and also Krystin's friend from....I forget where.
R&M needs?:
Leary, can you please call Lane in the morning about our softserve machine. Earlier in the night, it froze up then I turned it off for a while and let it defrost, and after I turned it back on it didn't freeze for about an hour, then at 9:45 when I check it, it froze over again and nothing was coming out. There is definitely something wrong with it, and that's just the 2nd time the mix has run through. Also, please disassemble the machine Tuesday night after close or Wednesday morning before open (which might be easier) and clean thoroughly. Shouldn't take too long. If you aren't sure how to do it you can wait until I get back and we can do a tutorial on Friday. But we need to start incorporating that task into the daily duties. Maybe Wednesday AM? Since it starts clean it might be easier to open it up and detail it that way. Less mess too.
86'd items/ need more?
LY Dinner Sales: $4446
Projected Sales: $4536
TY Dinner Sales: $5013
+/- : +13% LY and +$330 PS
Dinner Covers: 190
Avg PPA: $26.38
For the day we finished with 12% over LY and $342 over PS!
(I already entered in todays cater2me catering amount, so when entering in the #s for tomorrow, just add that in)
Weather: Sunny after the rain and cooler. 70s
Any Special events going on?: Day after Mothers Day/Levitation Fest
Who worked?: Clair, Krystin, Amanda, Kate, Camacho CL. Kaori SA, Hiroe FR, Josh Host
Flow of Business, Cuts and Ticket Times:
Leary was here for Happy Hour while I did the catering delivery. I didn't get back until after 6pm due to the lengthy set up. The rest of the night was busy. We went on a wait around 6:45 and didn't come off the wait until 9:45. At the height of the wait we were quoting 30-45. Everyone seemed chill and happy, except maybe A8 (before they were sat) They were quoted 35-45 and waited 39 minutes. The only reason I mention this is because right before we sat them the lady grabbed my business card from the shelf and had it sitting out on her table while she ate with 2 younger people. I went over a few times asking if their food was good, just like I do with other tables, and she never answered, just the younger folk. So we'll see what comes of it. Clair said she was very direct, so maybe that's just how she is.
Also, at A1 tonight was 2 young looking maybe frat dudes. The one guy's name was Leland. Clair said they come in and eat like ballers and leave bad tips. Well, true to form, they ordered $60 worth of stuff, split the check. The one guy (not Lealand) left $4 and Leland left $0. I wish I could think of a better description for them, but I guess just be aware.
I messed up an okonomiyaki tonight for sushi bar meal. I rang in tonpaiyaki instead. I'm sorry. I will write down orders from now on so nothing gets missed.
Specials?
3 Staff members that stood out (why/how):
-Camacho is like a duck on a pond when working sushi bar. He just floats around taking care of business. Great job, and great service
-Josh struggled at the host stand tonight, so I was up there for a lot of the evening...not that this comment is of any importance.
-Krystin was super teamplayer today, helping out in other sections. Her 8pm reso was a no show, so she had a lot of downtime to help out. Great work!
Any VIP's in?
Comps& Void Detail:
Not a lot of SIN tonight. Chris Janes, a server from my Highball days was in, gave him the FNF, and also Krystin's friend from....I forget where.
R&M needs?:
Leary, can you please call Lane in the morning about our softserve machine. Earlier in the night, it froze up then I turned it off for a while and let it defrost, and after I turned it back on it didn't freeze for about an hour, then at 9:45 when I check it, it froze over again and nothing was coming out. There is definitely something wrong with it, and that's just the 2nd time the mix has run through. Also, please disassemble the machine Tuesday night after close or Wednesday morning before open (which might be easier) and clean thoroughly. Shouldn't take too long. If you aren't sure how to do it you can wait until I get back and we can do a tutorial on Friday. But we need to start incorporating that task into the daily duties. Maybe Wednesday AM? Since it starts clean it might be easier to open it up and detail it that way. Less mess too.
86'd items/ need more?
Monday Recap PM 5/11/15
Written By: Leary
LY Lunch Sales: $1725
Projected Sales: $1904 (+$12.55)
TY Lunch Sales: $1916.55
+/- : +$191.55, + 11%
Lunch Covers: 108
Avg PPA: $17.75
Previous Days Labor %: 18%
Previous Days Comps %: 3% Controllable: 23.55%
Weather: Hard Rain in the morning. Started to let up around 2, and became muggy. High 70s
Any Special events going on?: Monday after Levitation fest
Who worked?:
Mandy, Krystin, Kate, Johnny
Flow of Business, Cuts and Ticket Times:
It was mellow start with a steady finish. It was a slow trickle for the first hour, but we were full except for a couple of seats at the sushi bar by 12. It started to clear out around 1230 so I went 3 on. Started to pick up a little after 1. Stayed mostly full, and steady until 145. Closed 3 on. Ticket times were good, and no customer issues.
Specials?
3 Staff members that stood out (why/how):
Any VIP's in?
Kayo, Take's Mother and grandparents.
Comps& Void Detail:
Owner Comp
R&M needs?:
ice machine still on the fritz
86'd items/ need more?
LY Lunch Sales: $1725
Projected Sales: $1904 (+$12.55)
TY Lunch Sales: $1916.55
+/- : +$191.55, + 11%
Lunch Covers: 108
Avg PPA: $17.75
Previous Days Labor %: 18%
Previous Days Comps %: 3% Controllable: 23.55%
Weather: Hard Rain in the morning. Started to let up around 2, and became muggy. High 70s
Any Special events going on?: Monday after Levitation fest
Who worked?:
Mandy, Krystin, Kate, Johnny
Flow of Business, Cuts and Ticket Times:
It was mellow start with a steady finish. It was a slow trickle for the first hour, but we were full except for a couple of seats at the sushi bar by 12. It started to clear out around 1230 so I went 3 on. Started to pick up a little after 1. Stayed mostly full, and steady until 145. Closed 3 on. Ticket times were good, and no customer issues.
Specials?
3 Staff members that stood out (why/how):
Any VIP's in?
Kayo, Take's Mother and grandparents.
Comps& Void Detail:
Owner Comp
R&M needs?:
ice machine still on the fritz
86'd items/ need more?
Sunday, May 10, 2015
Sunday 5/10/15 PM
Written By: Dusten
LY Dinner Sales: 5218
Projected Sales: 5516
TY Dinner Sales:4992
+/- : -5% from LY and down $524 from projected
Dinner Covers: 190
Avg PPA: 26.27
Weather: partly cloudy, muggy and warm
Any Special events going on?: Momma's Day
Who worked?: Clair, Krystin, Sayo, Joel, Kate CL, Jason SA, Hiroe FR and Josh hosting.
Flow of Business, Cuts and Ticket Times: 36 covers at open. Went on wait maybe around 7pm and off at 8pm, back on at 8:30 and off again at 9:15. I cut Sayo and Krystin then, Clair cut at 9:30 and just Kate at 9:45pm. Pretty steady but nothing crazy for the servers. I feel like there were a few people who didn't weant to wait for a table. Maybe Josh was overquating times, but I just don't think people were feeling very patient... at least those that left.
Specials? 6x beef tataki, 13 green bean tempura, 11 all star nigiri, 7 tsukiji set, 4 tsukiji carpaccio
3 Staff members that stood out (why/how):
-Josh did really well today. He did have a frantic energy but I think it was well earned. He was making drinks and calling tables and getting pulled from all directions. I stepped in and helped with making drinks, grabbing menus, chopsticks and all. I'm sure there was no one else available to help out, but on holiday's it may be worth considering having more than one host, or maybe a cocktail server? Josh made the servers a lot of money moving booze for them today.
-Kate was off today. She was back to the habit of asking me to do really simple things that she had plenty of time to do, or asking for things in a very difficult way. She asked me to discount 2 zato pieces on an individual ticket. I've told her and others plenty of times to ring in those things on a separate, blank ticket and I can discount them. Another time right after she dropped off a check, with half of the sushi bar open, asked me to keep an i\eye out for them to put a card out to close them out for her. I saw her getting frustrated a few times, but couldn't understand why. She finally pulled it together towards the end and closed strong.
-Everyone else did very well. No guest complaints or even really any issues of any kind. I grew up hearing horror stories of Mother's Day in restaurants from family and friends of family, so I expected a storm of craziness. Not so much.
Any VIP's in? Kindo-san, Old John (from now on I want to call him OJ. "Old John" just doesnt sound nice. Kaori and her husband with friends. The hippy couple with the litter of girls and new baby boy. There was a woman that came in once before with her husband on her birthday. Apparently that fantastic dude left her here because he wanted to eat somewhere else. Camacho took care of her and made her day very special. This time she came in with her son, who was perfectly pleasant and they had a great time.
Comps& Void Detail: only one comp! DNL for midnight sun. Krystin won both contests I ran. One for white wine sales and the other for being an all around helper elsewhere.... bussing and watering and assisting Josh. She was everywhere.
Also for his trouble and great effort I extended $15 Kome bucks towards Josh's meal.
Employee day off for Kaori.
R&M needs?: The men's bathroom sink clogged tonight. May want to keep an eye on that.
86'd items/ need more? Ice cream cones. Asahi kegs.
LY Dinner Sales: 5218
Projected Sales: 5516
TY Dinner Sales:4992
+/- : -5% from LY and down $524 from projected
Dinner Covers: 190
Avg PPA: 26.27
Weather: partly cloudy, muggy and warm
Any Special events going on?: Momma's Day
Who worked?: Clair, Krystin, Sayo, Joel, Kate CL, Jason SA, Hiroe FR and Josh hosting.
Flow of Business, Cuts and Ticket Times: 36 covers at open. Went on wait maybe around 7pm and off at 8pm, back on at 8:30 and off again at 9:15. I cut Sayo and Krystin then, Clair cut at 9:30 and just Kate at 9:45pm. Pretty steady but nothing crazy for the servers. I feel like there were a few people who didn't weant to wait for a table. Maybe Josh was overquating times, but I just don't think people were feeling very patient... at least those that left.
Specials? 6x beef tataki, 13 green bean tempura, 11 all star nigiri, 7 tsukiji set, 4 tsukiji carpaccio
3 Staff members that stood out (why/how):
-Josh did really well today. He did have a frantic energy but I think it was well earned. He was making drinks and calling tables and getting pulled from all directions. I stepped in and helped with making drinks, grabbing menus, chopsticks and all. I'm sure there was no one else available to help out, but on holiday's it may be worth considering having more than one host, or maybe a cocktail server? Josh made the servers a lot of money moving booze for them today.
-Kate was off today. She was back to the habit of asking me to do really simple things that she had plenty of time to do, or asking for things in a very difficult way. She asked me to discount 2 zato pieces on an individual ticket. I've told her and others plenty of times to ring in those things on a separate, blank ticket and I can discount them. Another time right after she dropped off a check, with half of the sushi bar open, asked me to keep an i\eye out for them to put a card out to close them out for her. I saw her getting frustrated a few times, but couldn't understand why. She finally pulled it together towards the end and closed strong.
-Everyone else did very well. No guest complaints or even really any issues of any kind. I grew up hearing horror stories of Mother's Day in restaurants from family and friends of family, so I expected a storm of craziness. Not so much.
Any VIP's in? Kindo-san, Old John (from now on I want to call him OJ. "Old John" just doesnt sound nice. Kaori and her husband with friends. The hippy couple with the litter of girls and new baby boy. There was a woman that came in once before with her husband on her birthday. Apparently that fantastic dude left her here because he wanted to eat somewhere else. Camacho took care of her and made her day very special. This time she came in with her son, who was perfectly pleasant and they had a great time.
Comps& Void Detail: only one comp! DNL for midnight sun. Krystin won both contests I ran. One for white wine sales and the other for being an all around helper elsewhere.... bussing and watering and assisting Josh. She was everywhere.
Also for his trouble and great effort I extended $15 Kome bucks towards Josh's meal.
Employee day off for Kaori.
R&M needs?: The men's bathroom sink clogged tonight. May want to keep an eye on that.
86'd items/ need more? Ice cream cones. Asahi kegs.
Sunday AM 5.10.15 (Mothers Day)
Written By: Elizabeth
LY Lunch Sales: $2484
Projected Sales: $2581
TY Lunch Sales: $2539
+/- : +2% LY and just $42 shy of PS
Lunch Covers: 142
Avg PPA: $17.88
Previous Days Labor %: 16%
Previous Days Comps %: 3%, with 15.41% ctl. (had a recovery Kome Bucks, an then a server misring from Miho for $12)
Weather: Sunny and warm- 80s
Any Special events going on?: Mothers Day
Who worked?: Sayo, Krystin, Mandy, Alex CL. Jason SA, Ruthy FR, Samara Host
Flow of Business, Cuts and Ticket Times:
Wish I could say it all went smoothly.
The day started with a broken ice machine. Not producing at all. I ordered ice but it didn't show up until nearly 3pm. I called Austin Industrial and the repair guy came out around 1:30, then ended up taking a piece out of it telling me it was broken, he was going to check the repair shop for the piece, but it's an old and rare piece so they may not have it. If they didn't have it he was going to have to wait until tomorrow and fix it in the morning. FYI for dinner shift. Get your order in before 8pm if you need ice.
Upon opening the door we sat 10 tables consecutively. Four 5 tops in the bunch, only 2 two tops, and the rest were 4 tops. The kitchen got hammered real hard. I stepped back there and expo'd for the first hour, trying to get those guys on track, but tickets came up incomplete more times than not, and for some reason in the very beginning tickets that were rung in 10 minutes later were going out first. So it took that whole hour to get them back on track. Then had a ticket for A6 that was at the very end of the rail not get pushed up and thus got missed. It was a five top: tonkotsu ramen, udon, katsu don (i think) and two beef currys. The beef curry was frozen still so it took a while longer to get that ticket out. I had Mandy ring in any roll on the fly, to get them some food to munch on, so I comp'd that to long ticket itme and then I took 25% off their entire check (recovery). They were college aged kids and seemed okay and pretty understanding, but it probably took a good 45 minutes for their food to come out in the end. Potentially might get a Yelp about it.
I spent a lot of time expo'ing on the line today- and it was great to see servers coming back to the kitchen asking if I needed a runner. I mean, Alex, Krystin, Sayo & Mandy all were rotating coming back and asking me if I needed a runner. They were all great team players, and keeping me informed of the FOH while I was back there.
Hector seemed to really struggle and stay focused while working fry. Daniel was definitely a good bridge between him and the station, but Hector just couldn't keep up, plain and simple, during that first rush. He seemed very overwhelmed.
After about 1pm the kitchen got their wheels back on and were on the right track. The rest of the afternoon seemed to proceed on with few issues.
Krystin got a note from her B7- apparently the girl goes to school with Kenta. The note read:
"Hello! This was our first time and Krystin P was our server. She was great and very helpful to explain any of our questions! We really like everything :) Thank you!"
Verbatim. Very sweet.
By 2pm it was finally slowing down so I cut down to 3, then cut to 2 on by 2:15. Had a 6 top walk in at 2:57pm.
Samara is owed a training meal still. She ordered one today (sushi lunch) but never received it before she left, and since I ordered pizza we didn't think it was going to be made. She said she might just come in on her day off to eat, so whoever the manager on duty is that day, please comp her meal to training.
Specials?
3 Staff members that stood out (why/how):
Mentioned above- everyone chipped in and helped out today. Samara did really well holding it down on her own on a very busy Sunday.
Any VIP's in?
Phil and Phyllis,
Comps& Void Detail:
Long Ticket time from kitchen so sent a Spooky roll for A6
Recovery 25%
FNF for 4 pieces of Pork Belly for Phil and Phyllis
R&M needs?:
Ice machine.....
86'd items/ need more?
text about Chopsticks already. Kayo will bring more bamboo choppies tomorrow.
LY Lunch Sales: $2484
Projected Sales: $2581
TY Lunch Sales: $2539
+/- : +2% LY and just $42 shy of PS
Lunch Covers: 142
Avg PPA: $17.88
Previous Days Labor %: 16%
Previous Days Comps %: 3%, with 15.41% ctl. (had a recovery Kome Bucks, an then a server misring from Miho for $12)
Weather: Sunny and warm- 80s
Any Special events going on?: Mothers Day
Who worked?: Sayo, Krystin, Mandy, Alex CL. Jason SA, Ruthy FR, Samara Host
Flow of Business, Cuts and Ticket Times:
Wish I could say it all went smoothly.
The day started with a broken ice machine. Not producing at all. I ordered ice but it didn't show up until nearly 3pm. I called Austin Industrial and the repair guy came out around 1:30, then ended up taking a piece out of it telling me it was broken, he was going to check the repair shop for the piece, but it's an old and rare piece so they may not have it. If they didn't have it he was going to have to wait until tomorrow and fix it in the morning. FYI for dinner shift. Get your order in before 8pm if you need ice.
Upon opening the door we sat 10 tables consecutively. Four 5 tops in the bunch, only 2 two tops, and the rest were 4 tops. The kitchen got hammered real hard. I stepped back there and expo'd for the first hour, trying to get those guys on track, but tickets came up incomplete more times than not, and for some reason in the very beginning tickets that were rung in 10 minutes later were going out first. So it took that whole hour to get them back on track. Then had a ticket for A6 that was at the very end of the rail not get pushed up and thus got missed. It was a five top: tonkotsu ramen, udon, katsu don (i think) and two beef currys. The beef curry was frozen still so it took a while longer to get that ticket out. I had Mandy ring in any roll on the fly, to get them some food to munch on, so I comp'd that to long ticket itme and then I took 25% off their entire check (recovery). They were college aged kids and seemed okay and pretty understanding, but it probably took a good 45 minutes for their food to come out in the end. Potentially might get a Yelp about it.
I spent a lot of time expo'ing on the line today- and it was great to see servers coming back to the kitchen asking if I needed a runner. I mean, Alex, Krystin, Sayo & Mandy all were rotating coming back and asking me if I needed a runner. They were all great team players, and keeping me informed of the FOH while I was back there.
Hector seemed to really struggle and stay focused while working fry. Daniel was definitely a good bridge between him and the station, but Hector just couldn't keep up, plain and simple, during that first rush. He seemed very overwhelmed.
After about 1pm the kitchen got their wheels back on and were on the right track. The rest of the afternoon seemed to proceed on with few issues.
Krystin got a note from her B7- apparently the girl goes to school with Kenta. The note read:
"Hello! This was our first time and Krystin P was our server. She was great and very helpful to explain any of our questions! We really like everything :) Thank you!"
Verbatim. Very sweet.
By 2pm it was finally slowing down so I cut down to 3, then cut to 2 on by 2:15. Had a 6 top walk in at 2:57pm.
Samara is owed a training meal still. She ordered one today (sushi lunch) but never received it before she left, and since I ordered pizza we didn't think it was going to be made. She said she might just come in on her day off to eat, so whoever the manager on duty is that day, please comp her meal to training.
Specials?
3 Staff members that stood out (why/how):
Mentioned above- everyone chipped in and helped out today. Samara did really well holding it down on her own on a very busy Sunday.
Any VIP's in?
Phil and Phyllis,
Comps& Void Detail:
Long Ticket time from kitchen so sent a Spooky roll for A6
Recovery 25%
FNF for 4 pieces of Pork Belly for Phil and Phyllis
R&M needs?:
Ice machine.....
86'd items/ need more?
text about Chopsticks already. Kayo will bring more bamboo choppies tomorrow.
Saturday, May 9, 2015
Saturday 5.9.15
Written By: Elizabeth
LY Lunch Sales: $2781
Projected Sales: $3216
TY Lunch Sales: $2661
+/- : -4% LY and -$555 PS
Lunch Covers: 145
Avg PPA: $18.35
LY Dinner Sales: $6157
Projected Sales: $6586
TY Dinner Sales: $7446
+/- : +21% LY and +$860 PS
Dinner Covers: 252
Avg PPA: $29.55
For the day we ended with $10,107/ +13% LY and +$305 PS (man my PS were off today!)
Previous Days Labor %: 14%
Previous Days Comps %: 3% with 4.1% being ctrl.
Weather: Muggy, sunny.
Any Special events going on?: Psych Fest, St.Eds Graduation at 10am
Who worked?:
Lunch: Sayo, Clair, Sophia, Johnny CL. Ruthy Host, Hiroe FR,
Dinner: Naoto, Alex, Krystin, Miho, Dusten CL. Hiroe FR, Jason SA, Ruthy/Samara Host, Sayo CT
Flow of Business, Cuts and Ticket Times:
Lunch: Typical Saturday. Sleepy at first, then busier through 12:30-1pm, but around 1:40 it had slowed so I cut Sayo. Then at 2pm it started to fill up again and kept Johnny, Clair and Sophia pretty busy. Didn't cut Sophia until 2:45. If it weren't for the slow morning we would have hit our sales goal. But the first hour and a half was pretty sluggish.
Dinner: Started with a bang and we were busy from the start. Filled up and went on a wait around 6 and stayed on a wait until 10:15. At first there were a ton of 4 tops and the wait was at 45-1hr, but then a bunch of 2 tops followed and brought the wait back to 30 minutes. It was just steady all night. No long tickets, no major issues. Happy guests all around. By 10pm the staff was starting to hit their wall and we had a walk in 6 top but by 10:20 everyone had settled down, I finally made some cuts and we went 2 on by 10:30. Ruthy was cut a little before 10pm and Samara was cut around 10:45. A successful day all around! All stations did a great job. High five to you guys!
Specials?
Beef Tataki 10
Shishito Peppers 12
Tempura Kimchi 7
Tsk Carp/Set 2/11
All Star Set: 10
3 Staff members that stood out (why/how):
-Krystin flew under the radar tonight in the back B's. Very quiet but was helping out when she could. Especially helpful towards the end when Dusten got his 6 top and a few sushi bar seats.
-Sayo cocktailed tonight and did a fine job.
-I would like to continue to remind Ruthy to keep her facing front. She was talking to Sayo with her back to the host stand and there was a guy standing there waiting to be greeted. She has done that from time to time, she gets all excited and loses focus. Just have to remind her to stay facing front!
Any VIP's in?
No one that really stands out. Some familiar faces, Hiroe's husband was in with some other Michi Folk for dinner in the PR at 8:30
Comps& Void Detail:
Yelp Promo for soft serve
Kome Bucks Promo: In from Uchi- got it from Haus Bar
Kome Bucks Promo Recovery from power issue
FNF for Michi Ramen Folk- sent them 2 orders of the shishito peppers as a gift.
R&M needs?:
We consistently have issues with the soft serve machine freezing over. At 3:28 Johnny tried to serve a guest a cone and it was frozen over. Does Daruma have this many issues with their machine?
86'd items/ need more?
LY Lunch Sales: $2781
Projected Sales: $3216
TY Lunch Sales: $2661
+/- : -4% LY and -$555 PS
Lunch Covers: 145
Avg PPA: $18.35
LY Dinner Sales: $6157
Projected Sales: $6586
TY Dinner Sales: $7446
+/- : +21% LY and +$860 PS
Dinner Covers: 252
Avg PPA: $29.55
For the day we ended with $10,107/ +13% LY and +$305 PS (man my PS were off today!)
Previous Days Labor %: 14%
Previous Days Comps %: 3% with 4.1% being ctrl.
Weather: Muggy, sunny.
Any Special events going on?: Psych Fest, St.Eds Graduation at 10am
Who worked?:
Lunch: Sayo, Clair, Sophia, Johnny CL. Ruthy Host, Hiroe FR,
Dinner: Naoto, Alex, Krystin, Miho, Dusten CL. Hiroe FR, Jason SA, Ruthy/Samara Host, Sayo CT
Flow of Business, Cuts and Ticket Times:
Lunch: Typical Saturday. Sleepy at first, then busier through 12:30-1pm, but around 1:40 it had slowed so I cut Sayo. Then at 2pm it started to fill up again and kept Johnny, Clair and Sophia pretty busy. Didn't cut Sophia until 2:45. If it weren't for the slow morning we would have hit our sales goal. But the first hour and a half was pretty sluggish.
Dinner: Started with a bang and we were busy from the start. Filled up and went on a wait around 6 and stayed on a wait until 10:15. At first there were a ton of 4 tops and the wait was at 45-1hr, but then a bunch of 2 tops followed and brought the wait back to 30 minutes. It was just steady all night. No long tickets, no major issues. Happy guests all around. By 10pm the staff was starting to hit their wall and we had a walk in 6 top but by 10:20 everyone had settled down, I finally made some cuts and we went 2 on by 10:30. Ruthy was cut a little before 10pm and Samara was cut around 10:45. A successful day all around! All stations did a great job. High five to you guys!
Specials?
Beef Tataki 10
Shishito Peppers 12
Tempura Kimchi 7
Tsk Carp/Set 2/11
All Star Set: 10
3 Staff members that stood out (why/how):
-Krystin flew under the radar tonight in the back B's. Very quiet but was helping out when she could. Especially helpful towards the end when Dusten got his 6 top and a few sushi bar seats.
-Sayo cocktailed tonight and did a fine job.
-I would like to continue to remind Ruthy to keep her facing front. She was talking to Sayo with her back to the host stand and there was a guy standing there waiting to be greeted. She has done that from time to time, she gets all excited and loses focus. Just have to remind her to stay facing front!
Any VIP's in?
No one that really stands out. Some familiar faces, Hiroe's husband was in with some other Michi Folk for dinner in the PR at 8:30
Comps& Void Detail:
Yelp Promo for soft serve
Kome Bucks Promo: In from Uchi- got it from Haus Bar
Kome Bucks Promo Recovery from power issue
FNF for Michi Ramen Folk- sent them 2 orders of the shishito peppers as a gift.
R&M needs?:
We consistently have issues with the soft serve machine freezing over. At 3:28 Johnny tried to serve a guest a cone and it was frozen over. Does Daruma have this many issues with their machine?
86'd items/ need more?
FridayPM 5.8.15
Written By: Elizabeth
LY Dinner Sales: $6755
Projected Sales: $7430
TY Dinner Sales: $7312
+/- : +8% LY and -$118 PS
Dinner Covers: 248
Avg PPA: $29.48 (so close to $30!)
Weather: Muggy. Rained around 5pm but let up shortly after open and then the sun came out. Still really muggy though.
Any Special events going on?: Psych Fest
Who worked?: Naoto, Sophia, Mandy, Johnny, Dusten CL. Jason SA, Sigele FR, Ruthy/Samara Host, Lindsey CT
Flow of Business, Cuts and Ticket Times:
I rarely get to say this but I was so right about tonight. We were no a revolving 30 minute wait all night. Got off the wait around 8pm then back on it at 8:30 and stayed on the wait until about 10:15 at which point I let Ruthy go. Cut Samara at 10:45. No more tables came in after that.
The First wave of the evening was a very VERY loud crowd. The girls in the party room were very loud and there just seemed to be a roar of the restaurant. But the later half were quiet and calm. No long ticket times, no major issues. Quote times looked to be pretty spot on too. Nothing too long, except for a 6-top that were quoted 45-1hr and sat closer to an hour. That was during the "roaring" part. Quite a few 5 tops, and also had a walk in 8 top around 6pm that was a majority of kids.
Earlier on there was a miscommunication between S1 and Take. He was asking if we had any rolls in cucumber because he doesn't eat rice. but Take thought he meant do we have any rolls with cucumber so he answered yes just the kappa maki. The guy then tried to order the Endo in NY rolled in Cucumber, which obviously we couldn't make so then he asked if we can do it just rolled in Nori, and I told him probably not but I can ask. Then he asked well can we just throw all of the contents into a bowl for him to eat, and I said I would ask. He was granted his former request and Kazu made him an endo with just nori (no rice- since he couldn't have the rice paper either). Yes it was a pain in the ass and I knew it would be, which was why I asked first. And I know normally we wouldn't do it. But given the miscommunication I'm glad we were able to pull something out for him.
Specials?
Shishito Peppers 19
Shrimp Croq. 14
Tsk Set/Carp 9/11
All Star 11
3 Staff members that stood out (why/how):
-Mandy was super helpful in her downtime, putting glassware away and helping prebus other sections
-Samara ran the board tonight, with Ruthy's help, and did a great job. rarely did I have to go over and check on them, they were holding it down.
-This goes for everyone: I noticed a lot of empty water glasses tonight. I would like to see servers get use to going into their sections with a water pitcher if they are doing a checkback or even going to greet a new table (if their hands aren't full already). Nothing can hurt by taking a pitcher with you. My biggest pet peeve is to see someone's glass bone dry, no ice at all. Because I know the server saw it getting lower and lower and did nothing about it.
Any VIP's in?
Rachel & Carlos, another older couple I don't know their names.
Comps& Void Detail:
Voided a miso soup, not made
voided seaweed salad guest changed mind
comp'd bday desserts
comp DNL for Kit Spec 1 (shrimp croquette)
comp Guest Changed Mind 2 avocado nigiri, claimed they never ordered it...but sophia double checked with them.
FNF for Ania (Drink.Well) bought her a Chasu Nigiri Piece.
R&M needs?:
Rodrigo will be here tomorrow morning to look at hot water knob in service station. Its very loose and probably stripped and needs to be replaced. Out of use tonight.
86'd items/ need more?
LY Dinner Sales: $6755
Projected Sales: $7430
TY Dinner Sales: $7312
+/- : +8% LY and -$118 PS
Dinner Covers: 248
Avg PPA: $29.48 (so close to $30!)
Weather: Muggy. Rained around 5pm but let up shortly after open and then the sun came out. Still really muggy though.
Any Special events going on?: Psych Fest
Who worked?: Naoto, Sophia, Mandy, Johnny, Dusten CL. Jason SA, Sigele FR, Ruthy/Samara Host, Lindsey CT
Flow of Business, Cuts and Ticket Times:
I rarely get to say this but I was so right about tonight. We were no a revolving 30 minute wait all night. Got off the wait around 8pm then back on it at 8:30 and stayed on the wait until about 10:15 at which point I let Ruthy go. Cut Samara at 10:45. No more tables came in after that.
The First wave of the evening was a very VERY loud crowd. The girls in the party room were very loud and there just seemed to be a roar of the restaurant. But the later half were quiet and calm. No long ticket times, no major issues. Quote times looked to be pretty spot on too. Nothing too long, except for a 6-top that were quoted 45-1hr and sat closer to an hour. That was during the "roaring" part. Quite a few 5 tops, and also had a walk in 8 top around 6pm that was a majority of kids.
Earlier on there was a miscommunication between S1 and Take. He was asking if we had any rolls in cucumber because he doesn't eat rice. but Take thought he meant do we have any rolls with cucumber so he answered yes just the kappa maki. The guy then tried to order the Endo in NY rolled in Cucumber, which obviously we couldn't make so then he asked if we can do it just rolled in Nori, and I told him probably not but I can ask. Then he asked well can we just throw all of the contents into a bowl for him to eat, and I said I would ask. He was granted his former request and Kazu made him an endo with just nori (no rice- since he couldn't have the rice paper either). Yes it was a pain in the ass and I knew it would be, which was why I asked first. And I know normally we wouldn't do it. But given the miscommunication I'm glad we were able to pull something out for him.
Specials?
Shishito Peppers 19
Shrimp Croq. 14
Tsk Set/Carp 9/11
All Star 11
3 Staff members that stood out (why/how):
-Mandy was super helpful in her downtime, putting glassware away and helping prebus other sections
-Samara ran the board tonight, with Ruthy's help, and did a great job. rarely did I have to go over and check on them, they were holding it down.
-This goes for everyone: I noticed a lot of empty water glasses tonight. I would like to see servers get use to going into their sections with a water pitcher if they are doing a checkback or even going to greet a new table (if their hands aren't full already). Nothing can hurt by taking a pitcher with you. My biggest pet peeve is to see someone's glass bone dry, no ice at all. Because I know the server saw it getting lower and lower and did nothing about it.
Any VIP's in?
Rachel & Carlos, another older couple I don't know their names.
Comps& Void Detail:
Voided a miso soup, not made
voided seaweed salad guest changed mind
comp'd bday desserts
comp DNL for Kit Spec 1 (shrimp croquette)
comp Guest Changed Mind 2 avocado nigiri, claimed they never ordered it...but sophia double checked with them.
FNF for Ania (Drink.Well) bought her a Chasu Nigiri Piece.
R&M needs?:
Rodrigo will be here tomorrow morning to look at hot water knob in service station. Its very loose and probably stripped and needs to be replaced. Out of use tonight.
86'd items/ need more?
Friday, May 8, 2015
Friday AM Recap 5/8/15
Written By: Leary
LY Lunch Sales: $1828
Projected Sales: $2205 (+$341.70)
TY Lunch Sales: $2546.70
+/- : +$718.70, + 39%
Lunch Covers: 135
Avg PPA: $18.86
Previous Days Labor %: 19%
Previous Days Comps %: 5% Controllable: 6%
Weather: Muggy, Cloudy, and Rainy, High 70s
Any Special events going on?: Psyche Fest Weekend
Who worked?:
Sophia. Alex, Joel, Lindsey CL, Jason FR, Ruthy H, Josh SA
Flow of Business, Cuts and Ticket Times:
It was a solid Friday Lunch. Maybe the rain drove people in for Ramen. Steady first hour, and on a wait shortly after 12. Stayed on a small wait until 145. Lots of teamwork from the servers getting tables bussed so we could get folks sat asap. Closed 4 on. Ticket times were solid, and no customer issues.
Specials?
3 Staff members that stood out (why/how):
-Ruthy was super awesome today, and held down the host stand like a champ.
-Josh was on point for his last SA Shift
-Jason did a great job keeping things organized on the line
Any VIP's in?
Comps& Void Detail:
No Comps besides Makanai
R&M needs?:
86'd items/ need more?
LY Lunch Sales: $1828
Projected Sales: $2205 (+$341.70)
TY Lunch Sales: $2546.70
+/- : +$718.70, + 39%
Lunch Covers: 135
Avg PPA: $18.86
Previous Days Labor %: 19%
Previous Days Comps %: 5% Controllable: 6%
Weather: Muggy, Cloudy, and Rainy, High 70s
Any Special events going on?: Psyche Fest Weekend
Who worked?:
Sophia. Alex, Joel, Lindsey CL, Jason FR, Ruthy H, Josh SA
Flow of Business, Cuts and Ticket Times:
It was a solid Friday Lunch. Maybe the rain drove people in for Ramen. Steady first hour, and on a wait shortly after 12. Stayed on a small wait until 145. Lots of teamwork from the servers getting tables bussed so we could get folks sat asap. Closed 4 on. Ticket times were solid, and no customer issues.
Specials?
3 Staff members that stood out (why/how):
-Ruthy was super awesome today, and held down the host stand like a champ.
-Josh was on point for his last SA Shift
-Jason did a great job keeping things organized on the line
Any VIP's in?
Comps& Void Detail:
No Comps besides Makanai
R&M needs?:
86'd items/ need more?
Thursday, May 7, 2015
Thursday PM Recap 5/7/15
Written By: Leary
LY Dinner Sales: $4136
Projected Sales: $4813 (-$20)
TY Dinner Sales: $4793
+/- : +$657, +16%
Dinner Covers: 171
Avg PPA: $28.03
Weather: Cloudy, and muggy, but no rain, High 70s
Any Special events going on?: Thursday before Psyche Fest (a bunch of pre-shows around town)
Who worked?:
Clair, Lindsey, Dusten, Joel, Sophia Cl, Mandy FR, Jason SA, Samara & Ruthy H
Flow of Business, Cuts and Ticket Times:
Decent little happy hour pop when we opened. It ended up being a slow night for a Thursday. I had to send Alex home sick so it was nice to be able to throw Clair into the section. Had a small wait wait from 730-915, but it was a steady flow of 3-6 tables. Mellow pace with decent sales. Went 2 on and cut a host at 9. Ticket times were good. No issues besides the eggplant.
Specials?
Temp Green Beans-11
Shrimp Croquette-7
Red Curried Eggplant-5
Smoking Sashimi-10
T Nigiri Set-2
T Carp-4
3 Staff members that stood out (why/how):
-First time to work with Samara. She is a super solid hire. Extremely professional, and efficient.
- Joel did a solid job in the back As
-Mandy was super helpful bussing tables on the way back to the kitchen.
Any VIP's in?
Barflys Bartender
Emily from the Grand
Comps& Void Detail:
DNL for Eggplant. I think is wasn't made correctly. Super sweet and eggplant was firm. I ordered one after the table left to try it, and Daniel showed Steve how to do it. It was much better.
Kome bucks
R&M needs?:
Ice machine has struggling to produce. We got through the night, but it was close.
Had another chair leg bend tonight. We might need to buy some more soon.
86'd items/ need more?
LY Dinner Sales: $4136
Projected Sales: $4813 (-$20)
TY Dinner Sales: $4793
+/- : +$657, +16%
Dinner Covers: 171
Avg PPA: $28.03
Weather: Cloudy, and muggy, but no rain, High 70s
Any Special events going on?: Thursday before Psyche Fest (a bunch of pre-shows around town)
Who worked?:
Clair, Lindsey, Dusten, Joel, Sophia Cl, Mandy FR, Jason SA, Samara & Ruthy H
Flow of Business, Cuts and Ticket Times:
Decent little happy hour pop when we opened. It ended up being a slow night for a Thursday. I had to send Alex home sick so it was nice to be able to throw Clair into the section. Had a small wait wait from 730-915, but it was a steady flow of 3-6 tables. Mellow pace with decent sales. Went 2 on and cut a host at 9. Ticket times were good. No issues besides the eggplant.
Specials?
Temp Green Beans-11
Shrimp Croquette-7
Red Curried Eggplant-5
Smoking Sashimi-10
T Nigiri Set-2
T Carp-4
3 Staff members that stood out (why/how):
-First time to work with Samara. She is a super solid hire. Extremely professional, and efficient.
- Joel did a solid job in the back As
-Mandy was super helpful bussing tables on the way back to the kitchen.
Any VIP's in?
Barflys Bartender
Emily from the Grand
Comps& Void Detail:
DNL for Eggplant. I think is wasn't made correctly. Super sweet and eggplant was firm. I ordered one after the table left to try it, and Daniel showed Steve how to do it. It was much better.
Kome bucks
R&M needs?:
Ice machine has struggling to produce. We got through the night, but it was close.
Had another chair leg bend tonight. We might need to buy some more soon.
86'd items/ need more?
Thursday AM 5.7.15
Written By: Elizabeth
LY Lunch Sales: $1884
Projected Sales: $1532
TY Lunch Sales: $1614
+/- : -14% LY and +$82 PS
Lunch Covers: 95
Avg PPA: $16.99
Previous Days Labor %: 18%
Previous Days Comps %: 6% with 8.53% ctrl.
Weather: Muggy, overcast but spots of sun. 80s
Any Special events going on?:not that I know of
Who worked?:Sayo, Clair, Jason, Kate CL. Jason FR, Josh SA, Junko Host
Flow of Business, Cuts and Ticket Times:
really slow lunch, just like it has been all week. Never filled up until around 1:30 after I had already cut down to 2 on (of course. my luck lately) but Jason and Kate handled it well and Sayo helped out too. Had tables walking in right up until close. No long ticket times though, or food issues. Smooooth sailing
Specials?
3 Staff members that stood out (why/how):
-Sayo was helpful during the little rush we got around 1:15
-Josh found a pair of sunglasses at B3, put them in his pocket and then brought them back saying he "forgot' they were in his pocket. Unfortunately during the time he was gone (I thought he left but apparently he was in the rest room?) the guy came back looking for them. Camacho said he saw them in the service station and when he asked Josh where they came from he said a table, and then Josh said he was going to put them in the office...but then never did? Either way. The guy came back for them, we couldn't find them, I called Josh twice but it went to voicemail. The guy left. I took his phone number. I called him. He's visiting from out of town and probably won't be back this way, but he might so I put a note on the glasses and they are sitting near the computer.
Any VIP's in?
-kenneth (biker regular- usually sits at S1- in with a friend today, a first timer, Justine. She loved it)
-Michael- film guy. Hires Krystin for commercials and things usually.
Comps& Void Detail:
Voided a side salad that wasn't made, none other than that.
R&M needs?:
AT&T will be out...for real, this Monday between 1-4pm, to replace our modem.
86'd items/ need more?
Toothpicks. I asked Jersey to order some from Sysco. But we're not sure what kind they are.
LY Lunch Sales: $1884
Projected Sales: $1532
TY Lunch Sales: $1614
+/- : -14% LY and +$82 PS
Lunch Covers: 95
Avg PPA: $16.99
Previous Days Labor %: 18%
Previous Days Comps %: 6% with 8.53% ctrl.
Weather: Muggy, overcast but spots of sun. 80s
Any Special events going on?:not that I know of
Who worked?:Sayo, Clair, Jason, Kate CL. Jason FR, Josh SA, Junko Host
Flow of Business, Cuts and Ticket Times:
really slow lunch, just like it has been all week. Never filled up until around 1:30 after I had already cut down to 2 on (of course. my luck lately) but Jason and Kate handled it well and Sayo helped out too. Had tables walking in right up until close. No long ticket times though, or food issues. Smooooth sailing
Specials?
3 Staff members that stood out (why/how):
-Sayo was helpful during the little rush we got around 1:15
-Josh found a pair of sunglasses at B3, put them in his pocket and then brought them back saying he "forgot' they were in his pocket. Unfortunately during the time he was gone (I thought he left but apparently he was in the rest room?) the guy came back looking for them. Camacho said he saw them in the service station and when he asked Josh where they came from he said a table, and then Josh said he was going to put them in the office...but then never did? Either way. The guy came back for them, we couldn't find them, I called Josh twice but it went to voicemail. The guy left. I took his phone number. I called him. He's visiting from out of town and probably won't be back this way, but he might so I put a note on the glasses and they are sitting near the computer.
Any VIP's in?
-kenneth (biker regular- usually sits at S1- in with a friend today, a first timer, Justine. She loved it)
-Michael- film guy. Hires Krystin for commercials and things usually.
Comps& Void Detail:
Voided a side salad that wasn't made, none other than that.
R&M needs?:
AT&T will be out...for real, this Monday between 1-4pm, to replace our modem.
86'd items/ need more?
Toothpicks. I asked Jersey to order some from Sysco. But we're not sure what kind they are.
Wednesday Recap 5/7/15
Written By: Leary
LY Lunch Sales: $1980
Projected Sales: $2104 (-$581.05)
TY Lunch Sales: $1522.95
+/- : -$457.05, -23%
Lunch Covers: 98
Avg PPA: $15.54
LY Dinner Sales: $3720
Projected Sales: $3914 (+$651)
TY Dinner Sales: $4565.80
+/- : +$845.80, +23%
Dinner Covers: 176
Avg PPA: $25.94
Previous Days Labor %: 21%
Previous Days Comps %: 5% Controllable: 3.98%
Weather: Cloudy and really muggy, mid 80s, a couple rain drops, but no thunderstorms
Any Special events going on?:
Who worked?:
Lindsey, Sayo, Alex, and Jason Cl, Junko H, Sigele FR (Josh called in)
Jason, Lindsey, Miho, Naoto, Sophia Cl, Grace H, Hiroe FR, Kaori SA
Flow of Business, Cuts and Ticket Times:
Lunch was slow again. Never filled up. Almost full around 1230, but then quickly died. 2 on at 1, and 1 on at 130. Ticket times were mostly good. Had a Bento Box take almost 30 min because a ticket was prematurely stabbed. Luckily the table was enjoying each others company, and didn't notice. Touched base with them a couple of times, and they were happy so no comp. No other issues.
Dinner was decent. The business came in waves. Had a 5 o'clock reservation in the party room plus several tables in the first hour so it was a decent happy hour. Filled up by 630, and on a small wait around 7. Then it died around 730. Then another small wave around 8 and on a small wait by 815. Then another lull. One more pop and small wait at 9. It was an odd flow, but sales ended up being decent, and we squeaked by our sales goal for the day. Went 2 on at 905. Ticket times were good. Had a couple of ladies order the Iidako, and then immediately send it back when it came. They were confused about what they were getting. No other customer issues.
Specials?
Temp Cuke Kimchi- 6
Shrimp Croquette- 7
Waka Saga- 4
T Nigiri Set- 6
Special Nigiri Set-5
3 Staff members that stood out (why/how):
-Lindsey did a fantastic job with a nice couple trying sushi for the first time. They obviously were a little overwhelmed at first, but she patiently walked them through their choices. They really enjoyed everything, and quickly became fans of Kome.
-Naoto & Miho are my Wednesday Dream Team. They always make a shift run smoother.
-Grace did a great job staying productive tonight
-Sophia always has a great attitude and great team player
Any VIP's in?
Roger came in with another sushi chef from Uchi
Kalynn with a friend
Steve from Barflys
Comps& Void Detail:
DNL for an Iidako, customers were expecting something different
Emp Day Off for Kalynn
FNF for Roger
I feel like every person I've give Kome Bucks to in the past month all came in tonight. It was nice to see some industry faces trying Kome' for the first time. I had time to chat with several of them, make some suggestions, and make sure they had good experiences. Everyone really enjoyed it.
Owner comp for Main root
Soft serve promo
R&M needs?:
86'd items/ need more?
LY Lunch Sales: $1980
Projected Sales: $2104 (-$581.05)
TY Lunch Sales: $1522.95
+/- : -$457.05, -23%
Lunch Covers: 98
Avg PPA: $15.54
LY Dinner Sales: $3720
Projected Sales: $3914 (+$651)
TY Dinner Sales: $4565.80
+/- : +$845.80, +23%
Dinner Covers: 176
Avg PPA: $25.94
Previous Days Labor %: 21%
Previous Days Comps %: 5% Controllable: 3.98%
Weather: Cloudy and really muggy, mid 80s, a couple rain drops, but no thunderstorms
Any Special events going on?:
Who worked?:
Lindsey, Sayo, Alex, and Jason Cl, Junko H, Sigele FR (Josh called in)
Jason, Lindsey, Miho, Naoto, Sophia Cl, Grace H, Hiroe FR, Kaori SA
Flow of Business, Cuts and Ticket Times:
Lunch was slow again. Never filled up. Almost full around 1230, but then quickly died. 2 on at 1, and 1 on at 130. Ticket times were mostly good. Had a Bento Box take almost 30 min because a ticket was prematurely stabbed. Luckily the table was enjoying each others company, and didn't notice. Touched base with them a couple of times, and they were happy so no comp. No other issues.
Dinner was decent. The business came in waves. Had a 5 o'clock reservation in the party room plus several tables in the first hour so it was a decent happy hour. Filled up by 630, and on a small wait around 7. Then it died around 730. Then another small wave around 8 and on a small wait by 815. Then another lull. One more pop and small wait at 9. It was an odd flow, but sales ended up being decent, and we squeaked by our sales goal for the day. Went 2 on at 905. Ticket times were good. Had a couple of ladies order the Iidako, and then immediately send it back when it came. They were confused about what they were getting. No other customer issues.
Specials?
Temp Cuke Kimchi- 6
Shrimp Croquette- 7
Waka Saga- 4
T Nigiri Set- 6
Special Nigiri Set-5
3 Staff members that stood out (why/how):
-Lindsey did a fantastic job with a nice couple trying sushi for the first time. They obviously were a little overwhelmed at first, but she patiently walked them through their choices. They really enjoyed everything, and quickly became fans of Kome.
-Naoto & Miho are my Wednesday Dream Team. They always make a shift run smoother.
-Grace did a great job staying productive tonight
-Sophia always has a great attitude and great team player
Any VIP's in?
Roger came in with another sushi chef from Uchi
Kalynn with a friend
Steve from Barflys
Comps& Void Detail:
DNL for an Iidako, customers were expecting something different
Emp Day Off for Kalynn
FNF for Roger
I feel like every person I've give Kome Bucks to in the past month all came in tonight. It was nice to see some industry faces trying Kome' for the first time. I had time to chat with several of them, make some suggestions, and make sure they had good experiences. Everyone really enjoyed it.
Owner comp for Main root
Soft serve promo
R&M needs?:
86'd items/ need more?
Tuesday, May 5, 2015
Tuesday Recap 5/5/15
Written By: Leary
LY Lunch Sales: $1508.50
Projected Sales: $1633 (+$66.90)
TY Lunch Sales: $1699.90
+/- : +$191.40, +13%
Lunch Covers: 98
Avg PPA: $17.35
LY Dinner Sales: $3905
Projected Sales: $4140 (-$707.70)
TY Dinner Sales: $3432.80
+/- : -$472.20, -12%
Dinner Covers: 130
Avg PPA: $26.41
Previous Days Labor %: 18%
Previous Days Comps %: 5% Controllable: 3.18%
Weather: Cloudy and muggy day, hard rain by 7pm, lasted until close
Any Special events going on?:
Who worked?:
Lunch: Lindsey, Alex, Clair, Krystin Cl, Junko H, Josh SA, Sigele FR
Dinner: Lindsey, Alex, Mandy, Sayo, Kate CL, Nate H, Saki SA, Sigele FR
Flow of Business, Cuts and Ticket Times:
It was a really slow day. Lunch never really got a pop. Slow trickle throughout the shift. Had most tables sat by 1230. Sushi bar never filled up. Went 2 on at 1, 1 on at 115. Ticket times were good, no customer issues.
Dinner was extremely slow due to extreme rain. Had a normal start, but once the rain hit around 7 it died off. We did almost go on a wait around 8, but that was it. Once again sushi bar never filled up. Went 2 on at 830, and 1 on at 930. Cut host at 9. Ticket times were good, and no customer issues.
Specials?
Temp Cuke Kimchi- 1
Shrimp Croquette- 9
Waka Sagi- 1
Smokin Sashimi- 4
T Set- 2
Spec Nigiri Set-4
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
FNF for ex-employee (Chill), Jersey wanted to send a dinner special on the house.
Emp Day Off for Kat
DNL for Dynamite wings because the were too spicy for the customer
R&M needs?:
Small leak in the kitchen ceiling. Elizabeth, do you have contact info for the roofers. I will call John tomorrow.
86'd items/ need more?
LY Lunch Sales: $1508.50
Projected Sales: $1633 (+$66.90)
TY Lunch Sales: $1699.90
+/- : +$191.40, +13%
Lunch Covers: 98
Avg PPA: $17.35
LY Dinner Sales: $3905
Projected Sales: $4140 (-$707.70)
TY Dinner Sales: $3432.80
+/- : -$472.20, -12%
Dinner Covers: 130
Avg PPA: $26.41
Previous Days Labor %: 18%
Previous Days Comps %: 5% Controllable: 3.18%
Weather: Cloudy and muggy day, hard rain by 7pm, lasted until close
Any Special events going on?:
Who worked?:
Lunch: Lindsey, Alex, Clair, Krystin Cl, Junko H, Josh SA, Sigele FR
Dinner: Lindsey, Alex, Mandy, Sayo, Kate CL, Nate H, Saki SA, Sigele FR
Flow of Business, Cuts and Ticket Times:
It was a really slow day. Lunch never really got a pop. Slow trickle throughout the shift. Had most tables sat by 1230. Sushi bar never filled up. Went 2 on at 1, 1 on at 115. Ticket times were good, no customer issues.
Dinner was extremely slow due to extreme rain. Had a normal start, but once the rain hit around 7 it died off. We did almost go on a wait around 8, but that was it. Once again sushi bar never filled up. Went 2 on at 830, and 1 on at 930. Cut host at 9. Ticket times were good, and no customer issues.
Specials?
Temp Cuke Kimchi- 1
Shrimp Croquette- 9
Waka Sagi- 1
Smokin Sashimi- 4
T Set- 2
Spec Nigiri Set-4
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
FNF for ex-employee (Chill), Jersey wanted to send a dinner special on the house.
Emp Day Off for Kat
DNL for Dynamite wings because the were too spicy for the customer
R&M needs?:
Small leak in the kitchen ceiling. Elizabeth, do you have contact info for the roofers. I will call John tomorrow.
86'd items/ need more?
Monday, May 4, 2015
Monday PM Recap 5/4/15
Written By: Leary
LY Dinner Sales: $4611
Projected Sales: $4891 (-$1007)
TY Dinner Sales: $3883.40
+/- : -$727.60, -16%
Dinner Covers: 143
Avg PPA: $27.16
Weather: Mild evening, Mid 70s
Any Special events going on?: Cino de Mayo Eve
Who worked?:
Kate, Mandy, Joel, Clair, Jason Cl, Nate H, Hiroe FR, Kaori SA
Flow of Business, Cuts and Ticket Times:
It was a really mellow evening. We did fill up around 730. A table or two had to wait here or there, but never went on a wait. Stayed full until 9 with little lulls at the sushi bar. Only 3 tables came in for the last hour. Went 2 on at 905, and 1 on at 925. Cut Host at 930. Ticket times were solid. No customer issues.
Specials?
Temp Green Beans- 12
Eggplant Spec- 1
Smokin Sashimi- 7
T Set- 5
T Carp- 4
Special Nigiri Set- 7
3 Staff members that stood out (why/how):
Any VIP's in?
Old Man John
Comps& Void Detail:
2 B Day Desserts
2 SIN Discounts
1 Yelp Promo
2 Tables with Kome Bucks
R&M needs?:
John should be out this week to look at the back
86'd items/ need more?
LY Dinner Sales: $4611
Projected Sales: $4891 (-$1007)
TY Dinner Sales: $3883.40
+/- : -$727.60, -16%
Dinner Covers: 143
Avg PPA: $27.16
Weather: Mild evening, Mid 70s
Any Special events going on?: Cino de Mayo Eve
Who worked?:
Kate, Mandy, Joel, Clair, Jason Cl, Nate H, Hiroe FR, Kaori SA
Flow of Business, Cuts and Ticket Times:
It was a really mellow evening. We did fill up around 730. A table or two had to wait here or there, but never went on a wait. Stayed full until 9 with little lulls at the sushi bar. Only 3 tables came in for the last hour. Went 2 on at 905, and 1 on at 925. Cut Host at 930. Ticket times were solid. No customer issues.
Specials?
Temp Green Beans- 12
Eggplant Spec- 1
Smokin Sashimi- 7
T Set- 5
T Carp- 4
Special Nigiri Set- 7
3 Staff members that stood out (why/how):
Any VIP's in?
Old Man John
Comps& Void Detail:
2 B Day Desserts
2 SIN Discounts
1 Yelp Promo
2 Tables with Kome Bucks
R&M needs?:
John should be out this week to look at the back
86'd items/ need more?
Monday AM 5.4.15
Written By: Elizabeth
LY Lunch Sales: $1532
Projected Sales: $1633
TY Lunch Sales: $1895
+/- : +24% LY and +$262 PS
Lunch Covers: 110
Avg PPA: $17.23
Previous Days Labor %: 20%
Previous Days Comps %: 4%/ 9% Ctrl
Weather: Overcast in the AM but cleared up. 80's.
Any Special events going on?: None that I know of. I don't think UT students have class this week (but when do they ever have class...har har har, just kidding..,kinda)
Who worked?: Joel, Mandy, Kate, Johnny CL. Junko Host, Jason SA, Hiroe FR.
Jason was 45 minutes late today. He overslept. I didn't write him up because in the time that he's been here, he has never been late once. He can get a freebie.
Flow of Business, Cuts and Ticket Times:
Lunch was good today. Steady to start, went on a short wait around 12:30, and on and off until after 1pm. Then stayed full and rotating until about 1:30. Went 1 on at 1:40 since the only tables open were B4 & B6.
No major long ticket times. Had an apple pie dessert take 20 minutes, and had 2 lunch temps for B2 go out a little later than the rest of the ticket, but overall no complaints.
Specials?
3 Staff members that stood out (why/how):
-Mandy concerns me nearly every shift we work together. Today I saw her shaking a Kansai Mule in the shaker and then pouring into a rocks glass. I corrected her and told her that we went over all of this in the meeting. But it's almost like every shift I catch her doing something off- Leary, please don't have her train anyone, I saw her on the schedule as Training today and I just don't think she has the capacity to multi-task that much.
Any VIP's in?
Owner of Fonda San Miguel (we're guessing on this- he left his card, but it didn't say what he did there, just his name: Thomas)
Comps& Void Detail:
Voided a Curry for A7- I was lucky I was able to void it, since it was run and when it was dropped off he said, "oh I meant to order the Katsu Don, not this, my bad" But marilu ordered the curry for lunch so we gave it to her.
-Bday Dessert
-Voided Miso Ramen, guest changed mind.
No Ctrl Comps!!! :)
R&M needs?:
86'd items/ need more?
LY Lunch Sales: $1532
Projected Sales: $1633
TY Lunch Sales: $1895
+/- : +24% LY and +$262 PS
Lunch Covers: 110
Avg PPA: $17.23
Previous Days Labor %: 20%
Previous Days Comps %: 4%/ 9% Ctrl
Weather: Overcast in the AM but cleared up. 80's.
Any Special events going on?: None that I know of. I don't think UT students have class this week (but when do they ever have class...har har har, just kidding..,kinda)
Who worked?: Joel, Mandy, Kate, Johnny CL. Junko Host, Jason SA, Hiroe FR.
Jason was 45 minutes late today. He overslept. I didn't write him up because in the time that he's been here, he has never been late once. He can get a freebie.
Flow of Business, Cuts and Ticket Times:
Lunch was good today. Steady to start, went on a short wait around 12:30, and on and off until after 1pm. Then stayed full and rotating until about 1:30. Went 1 on at 1:40 since the only tables open were B4 & B6.
No major long ticket times. Had an apple pie dessert take 20 minutes, and had 2 lunch temps for B2 go out a little later than the rest of the ticket, but overall no complaints.
Specials?
3 Staff members that stood out (why/how):
-Mandy concerns me nearly every shift we work together. Today I saw her shaking a Kansai Mule in the shaker and then pouring into a rocks glass. I corrected her and told her that we went over all of this in the meeting. But it's almost like every shift I catch her doing something off- Leary, please don't have her train anyone, I saw her on the schedule as Training today and I just don't think she has the capacity to multi-task that much.
Any VIP's in?
Owner of Fonda San Miguel (we're guessing on this- he left his card, but it didn't say what he did there, just his name: Thomas)
Comps& Void Detail:
Voided a Curry for A7- I was lucky I was able to void it, since it was run and when it was dropped off he said, "oh I meant to order the Katsu Don, not this, my bad" But marilu ordered the curry for lunch so we gave it to her.
-Bday Dessert
-Voided Miso Ramen, guest changed mind.
No Ctrl Comps!!! :)
R&M needs?:
86'd items/ need more?
Sunday, May 3, 2015
5/3/15 Sunday PM
Written By: Dusten
LY Dinner Sales: 4229
Projected Sales: 4383
TY Dinner Sales: 5237
+/- : 24% over LY, $854 over projected
Dinner Covers: 198
Avg PPA: 26.45
Weather: clear mild evening with a full moon!
Any Special events going on?: Pecan Street Festival Last Day
Who worked?: Joel, Krystin, Stephanie, Sayo, Camacho, Jason SA, Sigele FR, Ruthy training Samara (4th train)
Flow of Business, Cuts and Ticket Times: Steady sunday. We went on wait shortly before 7pm and didn't come off until about 9:40pm. I cut down to two servers the moment we came off of wait. Ticket times were fine. No complaints.
Specials? 6x egg plant specials, 5x salmon special, 6x crawfish, 7x tsukiji set, 4x tsukiji carpaccio
3 Staff members that stood out (why/how):
-Sigele was is always helpful up front. It's as if she understands that her tip out comes from the servers' sales and does her best to facilitate those sales! Jason is a hoss on the floor as well.
-Sayo really is a great server. I never have much of a problem with her. Has she closed sushi bar at all? I think she'd be great at it.
Any VIP's in? Coliman came in with a couple of friends. Extended a FNF discount to him. Saw a few familiar faces. Saw a lot of new faces. Considering our latest smear on Yelp it would be a good idea to remind servers to take extra time to help those people navigate our menu and really put the shine on the newer tables.
Comps& Void Detail: dynamite chicken- changed mind, okonomiyaki- changed mind, tonpei yaki- misring, midnight sun DNL, midnight sun- changed mind, $15 kome bucks- folks reffered by Leary.
R&M needs?: soft serve machine appears to be running fine. Thanks Elizabeth!
86'd items/ need more?
LY Dinner Sales: 4229
Projected Sales: 4383
TY Dinner Sales: 5237
+/- : 24% over LY, $854 over projected
Dinner Covers: 198
Avg PPA: 26.45
Weather: clear mild evening with a full moon!
Any Special events going on?: Pecan Street Festival Last Day
Who worked?: Joel, Krystin, Stephanie, Sayo, Camacho, Jason SA, Sigele FR, Ruthy training Samara (4th train)
Flow of Business, Cuts and Ticket Times: Steady sunday. We went on wait shortly before 7pm and didn't come off until about 9:40pm. I cut down to two servers the moment we came off of wait. Ticket times were fine. No complaints.
Specials? 6x egg plant specials, 5x salmon special, 6x crawfish, 7x tsukiji set, 4x tsukiji carpaccio
3 Staff members that stood out (why/how):
-Sigele was is always helpful up front. It's as if she understands that her tip out comes from the servers' sales and does her best to facilitate those sales! Jason is a hoss on the floor as well.
-Sayo really is a great server. I never have much of a problem with her. Has she closed sushi bar at all? I think she'd be great at it.
Any VIP's in? Coliman came in with a couple of friends. Extended a FNF discount to him. Saw a few familiar faces. Saw a lot of new faces. Considering our latest smear on Yelp it would be a good idea to remind servers to take extra time to help those people navigate our menu and really put the shine on the newer tables.
Comps& Void Detail: dynamite chicken- changed mind, okonomiyaki- changed mind, tonpei yaki- misring, midnight sun DNL, midnight sun- changed mind, $15 kome bucks- folks reffered by Leary.
R&M needs?: soft serve machine appears to be running fine. Thanks Elizabeth!
86'd items/ need more?
Sunday AM (fo'real) 5.3.15
Written By: Elizabeth
LY Lunch Sales: $1287
Projected Sales: $1488
TY Lunch Sales: $2077
+/- : +61% LY! and +$589 PS! Glad to see Pecan Street fest didn't impact us very much this year.
Lunch Covers: 117
Avg PPA: $17.75
Previous Days Labor %: 16%
Previous Days Comps %: 4%, Ctrl: 36.89% oooof.
Weather: Sunny and beautiful Low 80s
Any Special events going on?: Pecan Street Festival
Who worked?: Joel, Krystin, Kate, Alex CL. Ruthy FR, Jason SA, Grace Host
Chanell was supposed to train this morning but was a no call no show.
Flow of Business, Cuts and Ticket Times:
Just your typical Sunday. Had a line at open and about 10 tables straight away. But nothing crazy after that. Steady but slow. Sushi bar never filled up, and I cut Joel at 1:55, then Krystin at 2:15, and went down to just Alex at 2:30 as it started to slow even more. Had about 5 tables come in between that time. Cut Jason and Grace right before close.
Specials?
3 Staff members that stood out (why/how):
-Ruthy ran a pork Katsu instead of a chicken katsu, and also dropped a bowl of Ramen in the kitchen. I talked to her about taking her time and not rushing in the kitchen. She said she can't see herself getting any better if she only works 1 food running shift a week. I told her I couldn't see her getting any more food running shifts other than that since she has been making a lot of mistakes lately. I told her to slow down and ask questions if she isn't sure. Also, Jersey also said that going forward he will mark the Chicken Katsu plate with a lemon.
- Kate was very helpful in her downtime and was supportive when I went down to 1 on.
Any VIP's in?
Comps& Void Detail:
NONE!!!! Just Makani!
R&M needs?:
The soft serve machine was left on standby last night and completely froze (though I didn't think it could on Standby)But also the mix was probably on it's 4th day. In any case, I disassembled the machine and let it thaw out. We need to add completely disassemble the machine once a week and clean it out, clean the gaskets and re-grease them. We also need to date the ice cream with a "toss" date so this doesn't occur too often.
When I worked at the Drafthouse we disassembled the machine NIGHTLY and never had any issues. I'm not going to make the closer break it down nightly but it does need to be added to a day for a daily duty to be done by the closer. Either Tuesday night or Thursday night looks like it would be doable. I can go over this at the manager meeting.
LY Lunch Sales: $1287
Projected Sales: $1488
TY Lunch Sales: $2077
+/- : +61% LY! and +$589 PS! Glad to see Pecan Street fest didn't impact us very much this year.
Lunch Covers: 117
Avg PPA: $17.75
Previous Days Labor %: 16%
Previous Days Comps %: 4%, Ctrl: 36.89% oooof.
Weather: Sunny and beautiful Low 80s
Any Special events going on?: Pecan Street Festival
Who worked?: Joel, Krystin, Kate, Alex CL. Ruthy FR, Jason SA, Grace Host
Chanell was supposed to train this morning but was a no call no show.
Flow of Business, Cuts and Ticket Times:
Just your typical Sunday. Had a line at open and about 10 tables straight away. But nothing crazy after that. Steady but slow. Sushi bar never filled up, and I cut Joel at 1:55, then Krystin at 2:15, and went down to just Alex at 2:30 as it started to slow even more. Had about 5 tables come in between that time. Cut Jason and Grace right before close.
Specials?
3 Staff members that stood out (why/how):
-Ruthy ran a pork Katsu instead of a chicken katsu, and also dropped a bowl of Ramen in the kitchen. I talked to her about taking her time and not rushing in the kitchen. She said she can't see herself getting any better if she only works 1 food running shift a week. I told her I couldn't see her getting any more food running shifts other than that since she has been making a lot of mistakes lately. I told her to slow down and ask questions if she isn't sure. Also, Jersey also said that going forward he will mark the Chicken Katsu plate with a lemon.
- Kate was very helpful in her downtime and was supportive when I went down to 1 on.
Any VIP's in?
Comps& Void Detail:
NONE!!!! Just Makani!
R&M needs?:
The soft serve machine was left on standby last night and completely froze (though I didn't think it could on Standby)But also the mix was probably on it's 4th day. In any case, I disassembled the machine and let it thaw out. We need to add completely disassemble the machine once a week and clean it out, clean the gaskets and re-grease them. We also need to date the ice cream with a "toss" date so this doesn't occur too often.
When I worked at the Drafthouse we disassembled the machine NIGHTLY and never had any issues. I'm not going to make the closer break it down nightly but it does need to be added to a day for a daily duty to be done by the closer. Either Tuesday night or Thursday night looks like it would be doable. I can go over this at the manager meeting.
Saturday, May 2, 2015
Saturday 5.2.15
Written By: Elizabeth
LY Lunch Sales: $2183
Projected Sales: $2544
TY Lunch Sales: $2656
+/- : +22% LY and +$112 PS!
Lunch Covers: 141
Avg PPA: $18.84
LY Dinner Sales: $5691
Projected Sales: $6306
TY Dinner Sales: $7055
+/- : +24% LY and +$749 PS
Dinner Covers: 256
Avg PPA: $27.56
For the day we finished with: $9711/ +23% LY and +$861 PS
Previous Days Labor %:16%
Previous Days Comps %: 4% and 5.93% Ctrl.
Weather:Beautiful. Low 80s, Mid 70s
Any Special events going on?: Pecan Street festival, I heart Radio Country Festival at Frank Erwin, Kentucky Derby, Boxing match, Spurs game
Who worked?:
Lunch: Alex, Clair, Sophia, Johnny CL. Kaori FR, Nate SA, Ruthy host/Trained Samara
Dinner: Alex, Lindsey, Mandy, Naoto, Dusten CL. Ruthy/Nate Host, Jason SA,
Flow of Business, Cuts and Ticket Times:
Lunch crowd were an odd bunch today. Lots of folks that seemed a bit "off". A8 kept asking Sophia for the shrimp tempura lunch and when sophia told them we have one with shrimp and veggies she swore that wasn't it, then ordered Ebi fry, then said it was the wrong one. When I went over to talk to them she did the same thing, then she showed me on the menu "tempura" and i said, yes but it comes with veggies, and she said, yes and pointed to her salad, and I said, "no, tempura vegetables" and then she said, I know that's what I wanted. I apologized for the confusion and comp'd her Ebi fry. It was a weird exchange.
Dinner was a strange rhythm too. It was steady from the moment we opened, but we didn't go on a wait until 6:30, then got off the wait at 8:45 and it was dead. Slowly made cuts, until finally at 9:30 there were about 6 tables in the whole restaurant and I cut down to 2. Then between 9:50 and 10:10, 10 tables walked in. It was just Naoto and Dusten, and Dusten already seemed a little frazzled, so I put Mandy back on to take the final 3 tables. No more tables came in after 10:20. And it cleared out by 11:12. I cut Grace at 9pm, and Nate at 9:15. And cut Jason SA right at 11.
Sold 6 bottles of the 300ml Ginjo. Gonna have to order at least 3 cases for the week, I think we're going to fly through that. I have the May Table Tents up with the close out wines and sakes on it. Sold 2 of the MontMayoue Rose, 4 Duriguitti Malbecs, and the newly named "Cherry Blossom", previously the Moonstone Sparkler.
At 8:29pm Naoto rang in an Alone Together. Ten minutes later, at 8:39pm, Mandy rang in a Spooky and Alone Together. At 9pm, all of those rolls came out. The tickets were 10 minutes apart. Both were handed to me from Kalynn. The tables were cool because the times weren't too excessive, however at the same time, I encounter this often when a table will see another table sit 10 minutes after them, and get their food at the same time.
I wish I could say tonight was as smooth as last night, but had a few issues:
A6: 3 girls, all 3 ordered the Alone Together, and all 3 said it didn't taste as good as last time, like the quality decreased, and they complained that the fish inside the Alone together was too fatty. I apologized and sent them some fried Green Beans to smooth things over. They seemed happy
B3: Upset that 3 Botan Ebis were taking a while. Alex forgot to ring them in, but getting those things on the fly just isn't possible. I comp'd those and explained to them that the Botan Ebi's take a little longer than usual because of the thaw and then we have to fry the shell, and depending on how busy the kitchen is, sometimes it can take a little longer.
B2: Angry old guy and his embarrassed wife: Alex misrang a bottle of Jules Taylor instead of a glass, which apparently was the final straw for this guy. He said there were 2 items that were brought to their table that they didn't order and sent back (one was a negi-toro- Alex told me she rang it on B2 but meant for B3- I wrote a note and put it at the sushi bar expo area- Mandy disregarded it.and ran it anyway) I don't know what the other plate was. Then he said she charged him for a bottle of wine and then when she changed it he said she charged him for 3 glasses and he only had 2. (Alex told me she brought him 2 glasses and then I also brought him a glass, for a total of 3.) Then he also told me that he was put off because of what happened at the table behind him (B3 Botan ebi situation- I'm sure only hearing a small portion of that via eavesdropping). Anyhow, this guy was pretty irate and was mouthing off to me. When I tried to explain to him that I would be happy to take care of a glass of wine for him, he interrupted me and I asked him if I could finish my sentence, then he asked if I was getting in his face. He was pretty confrontational, so I walked away because he was shunning me to go. When I came back and explained to him that I was happy to take care of his wine for all of the "inconveniences" he seemed happy. I also told him that everyone has off days and I'm sorry that it happened to him (with Alex's mistakes) and that I would sit down with her after the shift and talk with her. But I assured him that this is not how we do things here. The wife left first, and also paid, and I think she was really embarrassed. She left Alex $20 on a $67 check. He left after his wife, I smiled and invited him back. he smiled and said thank you. I totally turned that situation around! Fhew!!!
Specials?
Fried Green Beans 18
Eggplant 8
Smelt Katsu 3
Salmon 3
Tsk Set/Carp 13/3
Crawfish Nigiri 16
3 Staff members that stood out (why/how):
-Alex got a little shaken up after B2 laid into her, she was okay for the rest of her shift, but definitely thrown off her game.
-Ruthy and Nate need to get better at looking at Sushi Cards- had a misring 2 pc.Inari because it was marked on the menu (and even though Mandy read it back to the table, they didn't say anything until after- it was a 6-top) But that goes for all hosts, to really look at those cards and clean them off
-Mandy was a super team player at the end, helping the guys before being called back on. Though she can be absent minded at times, she works really hard and means well.
Any VIP's in?
Dinner: Drakos, Kenny with his brother, Barron and Family, Katie-Rose (old Contigo Emp), Tebbi (via Naoto's Knowledge)
Comps& Void Detail:
Voids for some 86 items (living jewel)
Void for Btl Jules Taylor
Recovery Comp for Angry Old guy at B2
Server Misring for 2 inari that were premarked on sushi card
DNL for Smelt katsu
R&M needs?:
Monday can't come soon enough. The internet went out in the beginning of both lunch and dinner service. We're getting down to the wire. Hope they replace it without incident. rick gave me instructions to give them too, for our temperamental POS system.
86'd items/ need more?
This morning I purchased more High chairs and pint glasses.
ALSO!!!! I moved all extra smallwares under the benches of B7-8
AND all catering paper products are under the bench of B5-6 (paper plates, napkins, bags for things)
LY Lunch Sales: $2183
Projected Sales: $2544
TY Lunch Sales: $2656
+/- : +22% LY and +$112 PS!
Lunch Covers: 141
Avg PPA: $18.84
LY Dinner Sales: $5691
Projected Sales: $6306
TY Dinner Sales: $7055
+/- : +24% LY and +$749 PS
Dinner Covers: 256
Avg PPA: $27.56
For the day we finished with: $9711/ +23% LY and +$861 PS
Previous Days Labor %:16%
Previous Days Comps %: 4% and 5.93% Ctrl.
Weather:Beautiful. Low 80s, Mid 70s
Any Special events going on?: Pecan Street festival, I heart Radio Country Festival at Frank Erwin, Kentucky Derby, Boxing match, Spurs game
Who worked?:
Lunch: Alex, Clair, Sophia, Johnny CL. Kaori FR, Nate SA, Ruthy host/Trained Samara
Dinner: Alex, Lindsey, Mandy, Naoto, Dusten CL. Ruthy/Nate Host, Jason SA,
Flow of Business, Cuts and Ticket Times:
Lunch crowd were an odd bunch today. Lots of folks that seemed a bit "off". A8 kept asking Sophia for the shrimp tempura lunch and when sophia told them we have one with shrimp and veggies she swore that wasn't it, then ordered Ebi fry, then said it was the wrong one. When I went over to talk to them she did the same thing, then she showed me on the menu "tempura" and i said, yes but it comes with veggies, and she said, yes and pointed to her salad, and I said, "no, tempura vegetables" and then she said, I know that's what I wanted. I apologized for the confusion and comp'd her Ebi fry. It was a weird exchange.
Dinner was a strange rhythm too. It was steady from the moment we opened, but we didn't go on a wait until 6:30, then got off the wait at 8:45 and it was dead. Slowly made cuts, until finally at 9:30 there were about 6 tables in the whole restaurant and I cut down to 2. Then between 9:50 and 10:10, 10 tables walked in. It was just Naoto and Dusten, and Dusten already seemed a little frazzled, so I put Mandy back on to take the final 3 tables. No more tables came in after 10:20. And it cleared out by 11:12. I cut Grace at 9pm, and Nate at 9:15. And cut Jason SA right at 11.
Sold 6 bottles of the 300ml Ginjo. Gonna have to order at least 3 cases for the week, I think we're going to fly through that. I have the May Table Tents up with the close out wines and sakes on it. Sold 2 of the MontMayoue Rose, 4 Duriguitti Malbecs, and the newly named "Cherry Blossom", previously the Moonstone Sparkler.
At 8:29pm Naoto rang in an Alone Together. Ten minutes later, at 8:39pm, Mandy rang in a Spooky and Alone Together. At 9pm, all of those rolls came out. The tickets were 10 minutes apart. Both were handed to me from Kalynn. The tables were cool because the times weren't too excessive, however at the same time, I encounter this often when a table will see another table sit 10 minutes after them, and get their food at the same time.
I wish I could say tonight was as smooth as last night, but had a few issues:
A6: 3 girls, all 3 ordered the Alone Together, and all 3 said it didn't taste as good as last time, like the quality decreased, and they complained that the fish inside the Alone together was too fatty. I apologized and sent them some fried Green Beans to smooth things over. They seemed happy
B3: Upset that 3 Botan Ebis were taking a while. Alex forgot to ring them in, but getting those things on the fly just isn't possible. I comp'd those and explained to them that the Botan Ebi's take a little longer than usual because of the thaw and then we have to fry the shell, and depending on how busy the kitchen is, sometimes it can take a little longer.
B2: Angry old guy and his embarrassed wife: Alex misrang a bottle of Jules Taylor instead of a glass, which apparently was the final straw for this guy. He said there were 2 items that were brought to their table that they didn't order and sent back (one was a negi-toro- Alex told me she rang it on B2 but meant for B3- I wrote a note and put it at the sushi bar expo area- Mandy disregarded it.and ran it anyway) I don't know what the other plate was. Then he said she charged him for a bottle of wine and then when she changed it he said she charged him for 3 glasses and he only had 2. (Alex told me she brought him 2 glasses and then I also brought him a glass, for a total of 3.) Then he also told me that he was put off because of what happened at the table behind him (B3 Botan ebi situation- I'm sure only hearing a small portion of that via eavesdropping). Anyhow, this guy was pretty irate and was mouthing off to me. When I tried to explain to him that I would be happy to take care of a glass of wine for him, he interrupted me and I asked him if I could finish my sentence, then he asked if I was getting in his face. He was pretty confrontational, so I walked away because he was shunning me to go. When I came back and explained to him that I was happy to take care of his wine for all of the "inconveniences" he seemed happy. I also told him that everyone has off days and I'm sorry that it happened to him (with Alex's mistakes) and that I would sit down with her after the shift and talk with her. But I assured him that this is not how we do things here. The wife left first, and also paid, and I think she was really embarrassed. She left Alex $20 on a $67 check. He left after his wife, I smiled and invited him back. he smiled and said thank you. I totally turned that situation around! Fhew!!!
Specials?
Fried Green Beans 18
Eggplant 8
Smelt Katsu 3
Salmon 3
Tsk Set/Carp 13/3
Crawfish Nigiri 16
3 Staff members that stood out (why/how):
-Alex got a little shaken up after B2 laid into her, she was okay for the rest of her shift, but definitely thrown off her game.
-Ruthy and Nate need to get better at looking at Sushi Cards- had a misring 2 pc.Inari because it was marked on the menu (and even though Mandy read it back to the table, they didn't say anything until after- it was a 6-top) But that goes for all hosts, to really look at those cards and clean them off
-Mandy was a super team player at the end, helping the guys before being called back on. Though she can be absent minded at times, she works really hard and means well.
Any VIP's in?
Dinner: Drakos, Kenny with his brother, Barron and Family, Katie-Rose (old Contigo Emp), Tebbi (via Naoto's Knowledge)
Comps& Void Detail:
Voids for some 86 items (living jewel)
Void for Btl Jules Taylor
Recovery Comp for Angry Old guy at B2
Server Misring for 2 inari that were premarked on sushi card
DNL for Smelt katsu
R&M needs?:
Monday can't come soon enough. The internet went out in the beginning of both lunch and dinner service. We're getting down to the wire. Hope they replace it without incident. rick gave me instructions to give them too, for our temperamental POS system.
86'd items/ need more?
This morning I purchased more High chairs and pint glasses.
ALSO!!!! I moved all extra smallwares under the benches of B7-8
AND all catering paper products are under the bench of B5-6 (paper plates, napkins, bags for things)
Friday PM 5.1.15
Written By: Elizabeth
LY Dinner Sales: $6701
Projected Sales: $6914
TY Dinner Sales: $7698
+/- : +15% LY and +$784 PS
Dinner Covers: 269
Avg PPA: $28.62
Weather: BEAUTIFUL!!! low 80s
Any Special events going on?:
Who worked?:
Jason, Johnny, Clair, Alex, Dusten CL. Jason SA, Sigele FR, Ruthy/Nate Hosted, Trained Samara
Flow of Business, Cuts and Ticket Times:
Busy right from the start. We went on a wait by 6:30. The whole staff felt like they were out of their groove, though, including myself. We were all running into each other all night, at one point literally all of the FOH staff was in the service station trying to do something. It was a little frustrating tripping over one another all night but we got through it. The night was steady busy all night. We finally got off the wait at 10:30, at which point I cut Nate, and went 2 on. Grace had her first night cocktailing solo and seemed to do really well-
No long ticket times or any issues to speak of. Clair mentioned something about it being a really smooth night, and I told her not to speak up yet, because last time someone said that, that Zagat guy reared his ugly (and I do mean ugly) head. But at 11:09 I think it's safe to say, the night went very smooth, other than us not finding our rhythm to work with one another.
It was the first night of the new Bev menu. I realized that I mis-read the measuring cup. The correct proportions for any of the new sake-cocktails that go in the pints are this: one full measuring cup of sake. This is 3oz, not 4. I was mistaken before. I misread the cup. Fill the pint packed with ice (because it will melt as soon as the sake hits it) then dump one full measuring cup of sake, then other ingredients as needed.
Also, funny thing, i didn't see any Chardonnay go out until about 9pm when a table ordered a bottle. The big sellers tonight:
15 Okinawa Breeze (9 of which were Raspberry)
19 Kansai Mules
3 small bottles of Ginjo
Both kitchen and sushi bar handled the volume of business really well. They were pumping out tickets all night, non-stop, and executed everything on time! I didn't have one, single long ticket time or comp related to sushi bar or kitchen. Great job guys!!!!
Specials?
Tempura Spec: Fried Green Beans: 8 (Steve's idea- and sold out!)
Eggplant: 4
Iwashi Katsu 3
Salmon: 7
Tsk Set/Carp 14/3
Smokin 8
3 Staff members that stood out (why/how):
-Samara is picking up very fast- looking forward to adding her to the team. Just need to work on her Irrashaimase confidence.
-Nate ran the board all night and did a great job!
Any VIP's in?
Neil was in with his brothers for a pre-birthday dinner. He turns 49 on Sunday.
Kenny at the sushi bar
The nice older couple that loves Miho and who's name I don't think I'll ever remember...seriously, this is ridiculous.
Comps& Void Detail:
had some voids here and there for some 86'd items.
R&M needs?:
At&t will be out Monday between 1 & 4pm to replace the modem. They could have done it today but we were already really busy by 6pm when they arrived.
86'd items/ need more?
I'm stopping at ace mart on my way in tomorrow for pint glasses
LY Dinner Sales: $6701
Projected Sales: $6914
TY Dinner Sales: $7698
+/- : +15% LY and +$784 PS
Dinner Covers: 269
Avg PPA: $28.62
Weather: BEAUTIFUL!!! low 80s
Any Special events going on?:
Who worked?:
Jason, Johnny, Clair, Alex, Dusten CL. Jason SA, Sigele FR, Ruthy/Nate Hosted, Trained Samara
Flow of Business, Cuts and Ticket Times:
Busy right from the start. We went on a wait by 6:30. The whole staff felt like they were out of their groove, though, including myself. We were all running into each other all night, at one point literally all of the FOH staff was in the service station trying to do something. It was a little frustrating tripping over one another all night but we got through it. The night was steady busy all night. We finally got off the wait at 10:30, at which point I cut Nate, and went 2 on. Grace had her first night cocktailing solo and seemed to do really well-
No long ticket times or any issues to speak of. Clair mentioned something about it being a really smooth night, and I told her not to speak up yet, because last time someone said that, that Zagat guy reared his ugly (and I do mean ugly) head. But at 11:09 I think it's safe to say, the night went very smooth, other than us not finding our rhythm to work with one another.
It was the first night of the new Bev menu. I realized that I mis-read the measuring cup. The correct proportions for any of the new sake-cocktails that go in the pints are this: one full measuring cup of sake. This is 3oz, not 4. I was mistaken before. I misread the cup. Fill the pint packed with ice (because it will melt as soon as the sake hits it) then dump one full measuring cup of sake, then other ingredients as needed.
Also, funny thing, i didn't see any Chardonnay go out until about 9pm when a table ordered a bottle. The big sellers tonight:
15 Okinawa Breeze (9 of which were Raspberry)
19 Kansai Mules
3 small bottles of Ginjo
Both kitchen and sushi bar handled the volume of business really well. They were pumping out tickets all night, non-stop, and executed everything on time! I didn't have one, single long ticket time or comp related to sushi bar or kitchen. Great job guys!!!!
Specials?
Tempura Spec: Fried Green Beans: 8 (Steve's idea- and sold out!)
Eggplant: 4
Iwashi Katsu 3
Salmon: 7
Tsk Set/Carp 14/3
Smokin 8
3 Staff members that stood out (why/how):
-Samara is picking up very fast- looking forward to adding her to the team. Just need to work on her Irrashaimase confidence.
-Nate ran the board all night and did a great job!
Any VIP's in?
Neil was in with his brothers for a pre-birthday dinner. He turns 49 on Sunday.
Kenny at the sushi bar
The nice older couple that loves Miho and who's name I don't think I'll ever remember...seriously, this is ridiculous.
Comps& Void Detail:
had some voids here and there for some 86'd items.
R&M needs?:
At&t will be out Monday between 1 & 4pm to replace the modem. They could have done it today but we were already really busy by 6pm when they arrived.
86'd items/ need more?
I'm stopping at ace mart on my way in tomorrow for pint glasses
Friday, May 1, 2015
Friday AM Recap 5/1/15
Written By: Leary
LY Lunch Sales: $2753
Projected Sales: $2891 (-$ 1194)
TY Lunch Sales: $1697.60
+/- : -$1056, -38%
Lunch Covers: 108
Avg PPA: 108
Previous Days Labor %: 23% (meeting)
Previous Days Comps %: 4.63% Controllable: 13.58%
Weather: Another beautiful day, not a cloud in the sky, upper 70s to low 80s
Any Special events going on?:
Who worked?:
Mandy, Lindsey, Sayo, Krystin Cl, Jason FR, Grace H, Josh SA
Flow of Business, Cuts and Ticket Times:
Pretty mellow lunch. We did fill up and go on a small wait between 12-1230. Lots of campers today which is odd for lunch. It felt like everyone took a half day for beautiful weather. It was pretty slow besides the one small pop. To be expected with such great patio weather. Went 2 on at 1. Had small trickle of tables until close. Ticket times were good. Comped 2 unagi pieces because of lost ticket, but the table was fine and happy to have them for dessert. No other customer issues.
3 Staff members that stood out (why/how):
-Josh is even slower now that his notice is in. Next is his last schedule so it resolve itself soon enough.
Any VIP's in?
Comps& Void Detail:
Comped 2 pieces of unagi because of a long wait time. Ticket was missing.
R&M needs?:
86'd items/ need more?
LY Lunch Sales: $2753
Projected Sales: $2891 (-$ 1194)
TY Lunch Sales: $1697.60
+/- : -$1056, -38%
Lunch Covers: 108
Avg PPA: 108
Previous Days Labor %: 23% (meeting)
Previous Days Comps %: 4.63% Controllable: 13.58%
Weather: Another beautiful day, not a cloud in the sky, upper 70s to low 80s
Any Special events going on?:
Who worked?:
Mandy, Lindsey, Sayo, Krystin Cl, Jason FR, Grace H, Josh SA
Flow of Business, Cuts and Ticket Times:
Pretty mellow lunch. We did fill up and go on a small wait between 12-1230. Lots of campers today which is odd for lunch. It felt like everyone took a half day for beautiful weather. It was pretty slow besides the one small pop. To be expected with such great patio weather. Went 2 on at 1. Had small trickle of tables until close. Ticket times were good. Comped 2 unagi pieces because of lost ticket, but the table was fine and happy to have them for dessert. No other customer issues.
3 Staff members that stood out (why/how):
-Josh is even slower now that his notice is in. Next is his last schedule so it resolve itself soon enough.
Any VIP's in?
Comps& Void Detail:
Comped 2 pieces of unagi because of a long wait time. Ticket was missing.
R&M needs?:
86'd items/ need more?
Thursday AM Recap 4/3/15
Written By: Leary
LY Lunch Sales: $1853
Projected Sales: $1923 (-$426.40)
TY Lunch Sales: $1496.60
+/- : -$356.40
Lunch Covers: 95
Avg PPA: $15.75
Previous Days Labor %: 18%
Previous Days Comps %: 5.9% Controllable: 9%
Weather: Beautiful day, low 80s
Any Special events going on?:
Who worked?:
Clair, Lindsey, Jason, Kate Cl, Josh SA, Junko H, Jason FR
Flow of Business, Cuts and Ticket Times:
It was overall slow. We had one small pop around noon, but sushi bar never filled up. Went 2 on at 1. Ticket times were good. No issues. No comps.
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
R&M needs?:
86'd items/ need more?
LY Lunch Sales: $1853
Projected Sales: $1923 (-$426.40)
TY Lunch Sales: $1496.60
+/- : -$356.40
Lunch Covers: 95
Avg PPA: $15.75
Previous Days Labor %: 18%
Previous Days Comps %: 5.9% Controllable: 9%
Weather: Beautiful day, low 80s
Any Special events going on?:
Who worked?:
Clair, Lindsey, Jason, Kate Cl, Josh SA, Junko H, Jason FR
Flow of Business, Cuts and Ticket Times:
It was overall slow. We had one small pop around noon, but sushi bar never filled up. Went 2 on at 1. Ticket times were good. No issues. No comps.
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
R&M needs?:
86'd items/ need more?
Subscribe to:
Posts (Atom)