Saturday 5.2.15

Written By: Elizabeth

LY Lunch Sales: $2183
Projected Sales:  $2544
TY Lunch Sales: $2656
+/- :  +22% LY and +$112 PS!
Lunch Covers: 141
Avg PPA: $18.84

LY Dinner Sales:  $5691
Projected Sales:    $6306
TY Dinner Sales:  $7055
+/- : +24% LY and +$749 PS
Dinner Covers: 256
Avg PPA: $27.56

For the day we finished with: $9711/ +23% LY and +$861 PS

Previous Days Labor %:16%

Previous Days Comps %: 4% and 5.93% Ctrl.

Weather:Beautiful. Low 80s, Mid 70s

Any Special events going on?: Pecan Street festival, I heart Radio Country Festival at Frank Erwin, Kentucky Derby, Boxing match, Spurs game

Who worked?:
Lunch: Alex, Clair, Sophia, Johnny CL. Kaori FR, Nate SA, Ruthy host/Trained Samara
Dinner: Alex, Lindsey, Mandy, Naoto, Dusten CL. Ruthy/Nate Host, Jason SA,

Flow of Business, Cuts and Ticket Times:
Lunch crowd were an odd bunch today. Lots of folks that seemed a bit "off". A8 kept asking Sophia for the shrimp tempura lunch and when sophia told them we have one with shrimp and veggies she swore that wasn't it, then ordered Ebi fry, then said it was the wrong one. When I went over to talk to them she did the same thing, then she showed me on the menu "tempura" and i said, yes but it comes with veggies, and  she said, yes and pointed to her salad, and I said, "no, tempura vegetables" and then she said, I know that's what I wanted. I apologized for the confusion and comp'd her Ebi fry. It was a weird exchange.

Dinner was a strange rhythm too. It was steady from the moment we opened, but we didn't go on a wait until 6:30, then got off the wait at 8:45 and it was dead. Slowly made cuts, until finally at 9:30 there were about 6 tables in the whole restaurant and I cut down to 2. Then between 9:50 and 10:10, 10 tables walked in. It was just Naoto and Dusten, and Dusten already seemed a little frazzled, so I put Mandy back on to take the final 3 tables. No more tables came in after 10:20. And it cleared out by 11:12. I cut Grace at 9pm, and Nate at 9:15. And cut Jason SA right at 11.

Sold 6 bottles of the 300ml Ginjo. Gonna have to order at least 3 cases for the week, I think we're going to fly through that. I have the May Table Tents up with the close out wines and sakes on it. Sold 2 of the MontMayoue Rose, 4 Duriguitti Malbecs, and the newly named "Cherry Blossom", previously the Moonstone Sparkler.

At 8:29pm Naoto rang in an Alone Together. Ten minutes later, at 8:39pm, Mandy rang in a Spooky and Alone Together. At 9pm, all of those rolls came out. The tickets were 10 minutes apart. Both were handed to me from Kalynn. The tables were cool because the times weren't too excessive, however at the same time, I encounter this often when a table will see another table sit 10 minutes after them, and get their food at the same time.

I wish I could say tonight was as smooth as last night, but had a few issues:
A6: 3 girls, all 3 ordered the Alone Together, and all 3 said it didn't taste as good as last time, like the quality decreased, and they complained that the fish inside the Alone together was too fatty. I apologized and sent them some fried Green Beans to smooth things over. They seemed happy

B3: Upset that 3 Botan Ebis were taking a while. Alex forgot to ring them in, but getting those things on the fly just isn't possible. I comp'd those and explained to them that the Botan Ebi's take a little longer than usual because of the thaw and then we have to fry the shell, and depending on how busy the kitchen is, sometimes it can take a little longer.

B2: Angry old guy and his embarrassed wife: Alex misrang a bottle of Jules Taylor instead of a glass, which apparently was the final straw for this guy. He said there were 2 items that were brought to their table that they didn't order and sent back (one was a negi-toro- Alex told me she rang it on B2 but meant for B3- I wrote a note and put it at the sushi bar expo area- Mandy disregarded it.and ran it anyway) I don't know what the other plate was. Then he said she charged him for a bottle of wine and then when she changed it he said she charged him for 3 glasses and he only had 2. (Alex told me she brought him 2 glasses and then I also brought him a glass, for a total of 3.) Then he also told me that he was put off because of what happened at the table behind him (B3 Botan ebi situation- I'm sure only hearing a small portion of that via eavesdropping).  Anyhow, this guy was pretty irate and was mouthing off to me. When I tried to explain to him that I would be happy to take care of a glass of wine for him, he interrupted me and I asked him if I could finish my sentence, then he asked if I was getting in his face. He was pretty confrontational, so I walked away because he was shunning me to go. When I came back and explained to him that I was happy to take care of his wine for all of the "inconveniences" he seemed happy. I also told him that everyone has off days and I'm sorry that it happened to him (with Alex's mistakes) and that I would sit down with her after the shift and talk with her. But I assured him that this is not how we do things here.  The wife left first, and also paid, and I think she was really embarrassed. She left Alex $20 on a $67 check. He left after his wife, I smiled and invited him back. he smiled and said thank you. I totally turned that situation around! Fhew!!!

Specials?
Fried Green Beans 18
Eggplant  8
Smelt Katsu 3
Salmon 3
Tsk Set/Carp 13/3
Crawfish Nigiri 16

3 Staff members that stood out (why/how):
-Alex got a little shaken up after B2 laid into her, she was okay for the rest of her shift, but definitely thrown off her game.
-Ruthy and Nate need to get better at looking at Sushi Cards- had a misring 2 pc.Inari because it was marked on the menu (and even though Mandy read it back to the table, they didn't say anything until after- it was a 6-top) But that goes for all hosts, to really look at those cards and clean them off
-Mandy was a super team player at the end, helping the guys before being called back on. Though she can be absent minded at times, she works really hard and means well.

Any VIP's in?
Dinner: Drakos, Kenny with his brother, Barron and Family, Katie-Rose (old Contigo Emp), Tebbi (via Naoto's Knowledge)

Comps& Void Detail:
Voids for some 86 items (living jewel)
Void for Btl Jules Taylor
Recovery Comp for Angry Old guy at B2
Server Misring for 2 inari that were premarked on sushi card
DNL for Smelt katsu


R&M needs?:
Monday can't come soon enough. The internet went out in the beginning of both lunch and dinner service. We're getting down to the wire. Hope they replace it without incident. rick gave me instructions to give them too, for our temperamental POS system.
86'd items/ need more?
This morning I purchased more High chairs and pint glasses.

ALSO!!!! I moved all extra smallwares under the benches of B7-8
AND all catering paper products are under the bench of B5-6 (paper plates, napkins, bags for things)