Sunday AM 5.10.15 (Mothers Day)

Written By: Elizabeth

LY Lunch Sales: $2484
Projected Sales:   $2581
TY Lunch Sales:  $2539
+/- : +2% LY and just $42 shy of PS
Lunch Covers: 142
Avg PPA: $17.88

Previous Days Labor %: 16%

Previous Days Comps %: 3%, with 15.41% ctl. (had a recovery Kome Bucks, an then a server misring from Miho for $12)

Weather: Sunny and warm- 80s

Any Special events going on?: Mothers Day

Who worked?: Sayo, Krystin, Mandy, Alex CL. Jason SA, Ruthy FR, Samara Host

Flow of Business, Cuts and Ticket Times:
Wish I could say it all went smoothly.
The day started with a broken ice machine. Not producing at all. I ordered ice but it didn't show up until nearly 3pm. I called Austin Industrial and the repair guy came out around 1:30, then ended up taking a piece out of it telling me it was broken, he was going to check the repair shop for the piece, but it's an old and rare piece so they may not have it. If they didn't have it he was going to have to wait until tomorrow and fix it in the morning. FYI for dinner shift. Get your order in before 8pm if you need ice.

Upon opening the door we sat 10 tables consecutively. Four 5 tops in the bunch, only 2 two tops, and the rest were 4 tops. The kitchen got hammered real hard. I stepped back there and expo'd for the first hour, trying to get those guys on track, but tickets came up incomplete more times than not, and for some reason in the very beginning tickets that were rung in 10 minutes later were going out first. So it took that whole hour to get them back on track. Then had a ticket for A6 that was at the very end of the rail not get pushed up and thus got missed. It was a five top: tonkotsu ramen, udon, katsu don (i think) and two beef currys. The beef curry was frozen still so it took a while longer to get that ticket out. I had Mandy ring in any roll on the fly, to get them some food to munch on, so I comp'd that to long ticket itme and then I took 25% off their entire check (recovery). They were college aged kids and seemed okay and pretty understanding, but it probably took a good 45 minutes for their food to come out in the end. Potentially might get a Yelp about it.

I spent a lot of time expo'ing on the line today- and it was great to see servers coming back to the kitchen asking if I needed  a runner. I mean, Alex, Krystin, Sayo & Mandy all were rotating coming back and asking me if I needed a runner. They were all great team players, and keeping me informed of the FOH while I was back there.

Hector seemed to really struggle and stay focused while working fry. Daniel was definitely a good bridge between him and the station, but Hector just couldn't keep up, plain and simple, during that first rush. He seemed very overwhelmed.

After about 1pm the kitchen got their wheels back on and were on the right track. The rest of the afternoon seemed to proceed on with few issues.

Krystin got a note from her B7- apparently the girl goes to school with Kenta. The note read:
"Hello! This was our first time and Krystin P was our server. She was great and very helpful to explain any of our questions! We really like everything :) Thank you!"
 Verbatim. Very sweet.

By 2pm it was finally slowing down so I cut down to 3, then cut to 2 on by 2:15. Had a 6 top walk in at 2:57pm.

Samara is owed a training meal still. She ordered one today (sushi lunch) but never received it before she left, and since I ordered pizza we didn't think it was going to be made. She said she might just come in on her day off to eat, so whoever the manager on duty is that day, please comp her meal to training.

Specials?

3 Staff members that stood out (why/how):
Mentioned above- everyone chipped in and helped out today. Samara did really well holding it down on her own on a very busy Sunday.

Any VIP's in?
Phil and Phyllis,

Comps& Void Detail:
Long Ticket time from kitchen so sent a Spooky roll for A6
Recovery 25%
FNF for 4 pieces of Pork Belly for Phil and Phyllis

R&M needs?:
Ice machine.....
86'd items/ need more?
text about Chopsticks already. Kayo will bring more bamboo choppies tomorrow.