Written By:Kayo
LY Lunch Sales:$1543
Projected Sales :$1551
TY Lunch Sales:$2068
+/- : +44%/ LY +$525/Proj
Lunch Covers:112
Avg PPA: $18.46
Previous Days Labor:
Previous Days Comps:
Controllable Comps:
Weather: Hot
Special events?:
Who worked: Lindsey, Joel, Kate, Johnny, Cindy, Junko, Jason
Flow of Business, Cuts and Ticket Times: Slow start, started to pick up around noon, and had small wait between 12:30-12:45. Somehow servers are slower than they should today, and I have picked up many empty plates, asked checks, refilled drinks for pretty much every single servers.
Junko, of course jumped in bussing tables and set them up, so it helped.
And since they were not handling perfectly, I was not cutting anyone until 1:40, Lindsey came to me one point said if I was thinking about cutting anyone, but I told not yet. When I feel 5 servers are not even working perfectly without my help, I do not want to cut anyone.
They seem they have this " we normally..." but whatever the normal is, again I would like to make sure customers are getting the service that we supposed to give.
Also somehow Joel's one ticket went missing, and made customer waited little longer but since the sushi bar made one extra sushi lunch by mistake at the same time, so we were able to send it asap and the customer was understanding.
Many deliveries,which is fine, but one customer reached out Junko that Ocean Wave was parking on handicap spot and then the lady with wheel chair was trying to parl and asked him to move his truck, but he was not very nice. The customer was very understanding and not mad at all but just wanted to share.
Take, if you know their sales rep, let them know we do not want them to park any spot in the parking lot.
Servers also need practice on making perfect soft serve.
Joel personally apologized me about missing all staff meeting, so at least he is taking it seriously.
Specials:
3 Staff members that stood out (why/how):
Junko- helped bussing tables, accommodate guests with smiles and nice tones.
Cindy- focusing what she needs, taking the job seriously and doing it well.
Any VIP's in?
Meredith - my friend/ regular/ the member of downtown Austin alliance.
Neil for his first lunch here since he came back from his west coast vacation.
Comps& Void Detail: Family and Friends for Meredith, 1- sushi lunch was void ( guest changed mind)
R&M needs:
86'd items/ need more:
Forgot to mention
ReplyDelete1- Elizabeth, I forgot to add $100 gift card sales for Junko, it was under Lindsey but we took from her sales total then I added to misc sales after all which did not reflect on this sales report on the blog.
2- I have changed sushi bar corner display. There is air plants only requires very small amount of water once a week on their end.
3- I have changed those candle holders by windows.
Sorry I keep adding things...
ReplyDeleteNew $15 cards came in, Managers please give 5ea to all staffs.