Written By: Elizabeth
LY Lunch Sales: $1464
Projected Sales : $1744
TY Lunch Sales: $1893
+/- : +29% LY and +$149 PS
Lunch Covers: 108
Avg PPA: $17.53
LY Dinner Sales: $4124
Projected Sales : $4543
TY Dinner Sales: $4292
+/- : +4% LY and -$251 PS
Dinner Covers: 144
Avg PPA: $29.81
For the day we ended 11% over LY and just $102 short of PS
Previous Days Labor: 19.57%
Previous Days Comps: 3.76%
Controllable Comps: 16.77% due to a $17 recovery...though I can't remember what for at this point.
Weather: in the 90s, cool at night.
Special events?:
Who worked:
Lunch: Joel, Krystin, Mandy, Johnny CL. Junko Host, Erika SA, Sigele FR
Dinner: Grace, Kate, Krystin, Clair, Camacho CL. Ruthy/Lauren Host, Hiroe FR, Kaori SA
Flow of Business, Cuts and Ticket Times:
Lunch: Pretty steady after 12:30 when I cut Krystin. Got a small pop around 1pm. Sushi bar was backed up here and there throughout service today. Lots of Sushi Lunches, and Chirashi and Hokkaidons from what I saw. I noticed that most of the sushi bar items were not being handed over the bar today, and were being run by myself or the server. Not sure why this happened, but in the future if I could be given a heads up- both me and Johnny weren't sure what was going on, but didn't want to ask.
Dinner: Slow to start in the first two hours, but finally got our pop around 8pm. Went on a short 20-30 minute wait. Died down around 9:15. I cut Krystin at 8:30 and went 2 on at 9, and one on at 9:20. Only a handfull of tables came in after that. I would say 3. Mellowed out fast. But the night went smoothly for ticket times.
Had a situation happen with one fo the guys from the party room. They weren't sat yet, but there were 5 of the 6 of them here. And the one guy was getting pushy so I interjected. Explained why I couldn't seat them quite yet, but offered to get them drinks in the lobby. He was being pretty pushy and eventually said that he would just "sit at the bar" and grabbed his friends to sit at the sushi bar. I told them I would be happy to set up a table for them in the dining room if they prefered that. I also explained that the sushi bar was full service. At this point I had 5 guys standing huddled together IN the restaurant (beyond the lobby) and finally told the guy I wasn't going to argue with him, to go ahead and sit down. And they did. And their friend arrived a mere 2 minutes later. Some people and their patience. Its crazy! Luckily they had the nicest server alive, Krystin, and I think she took great care of them
Specials:
Kaki Fry 3
Beef Tataki 7
Shishitos 8
Tsk. Set 11
King Salmon box 3
3 Staff members that stood out (why/how):
-Erika will need to be coached on urgency. But in the meantime I told her that while she is getting use to holding a try, not to try and push it by wiping and setting all in one fell swoop. To just focus on bussing and wiping the table, and setting it afterwards. She will be a work in progress.
-Despite some bad attitudes coming through the door tonight (at dinner service) Ruthy kept a positive attitude despite it all. She's a goofball at heart, but at times like these it's good to see things don't discourage her.
-Clair was vocal about her bad night tonight. She's been good lately about not voicing her frustration but tonight I think the bad tips just got to her.
Any VIP's in?
Rachel and her father(?), some regulars that Take-san knows (S1-2, just returned from FL?), Jack Waite from Agua Dulce,
Dinner: Tyler & GF, and a few familiar faces who don't have names.
Comps& Void Detail:
Makani, Sushi BOH meals, some SIN discounts
Emp Day off discount to Jason Camacho for lunch time. Bday desserts, Yelp check ins
Green Tea Ice Cream for recovery (both people at B5 got up, maybe to smoke, I don't know- but Kaori started to Bus is, and they caught her. Were a little upset with Grace because they told her, but she was occupied at another table before she could get the host stand to alert anyone)
R&M needs:
Asahi machine arrived today. The box is in the office and Fed Ex will be by sometime tomorrow between 9am and 6pm to pick it up. yes, so specific on their time frame.
I changed out the bulb in the mens room
Tuesday we should receive: printer paper, tape, printer ink.
Wednesday we should receive: register paper, sushi bar/kitchen printer paper.
Arrived earlier today: t-shirts. Just needed to restock. If someone has time to fold and put away. Remember to check to see which ones are mens and which are womens. If not, I will do so on Thursday.
86'd items/ need more:
I have seen some sushi bar items were handed by servers lately too. We need sushi chefs to hand items by them. That is the reason they get tips, no exception unless they really do have reason that they can't. We should share this at all staff meeting as well.
ReplyDeleteFist of all, during lunch time sushi bar is extremely busy due to heavy prep, catering, taking care of sushi bar customer( yes , I'm comuninicating sushi bar customer. And I know many customer come see me again). Wa are feeling it's time to have 4th sushi chef in lunch time. Also when lunch time customer at sush bar order sushi lunch and chirashi, I can not make these same time although both are fixed at ichi ban. Therefore, I need to put chirashi on the side and wait until I make sushi lunch. Or we need to have food runner at sushi bar and he can also get tip share. If server want sushi lunch served 20min after chirashi, I will let all sushi men do so. However, I tried communicate sushi bar server as much as I can. If Johnny feels bad on me , I will talk to Johnny and apologize. Not only Johnny, if any sushi bar server has any issue of my customer service, I will talk to them. Please name. Also, speeking of lunch tip, sushi bar get shared very little compare with dinner ti
ReplyDeleteI understand that sushi bar was swamped at lunch yesterday, that was not of my concern. However, you do raise a good point, that ichiban makes all sushi lunches and chirashi. Maybe we can find a way to move sushi lunches solely to ni-ban or something? Not sure, but I think we can find a solution. OR like you said, there is a 4th person on at lunch they can handle all sushi lunches so that Ichiban can handle the chirashi and such. Just a thought.
ReplyDeleteI know sushi bar doesn't get as much tipshare as dinner, servers don't make as much at lunch as they do at dinner either. It's not a matter of getting tipped out, it's a matter of consistancy. Sometimes it happens, sometimes it doesn't. And the staff gets frustrated already by the lack of inconsistancy with the kitchen, for example when they use the As App button and it still doesn't hit the table first.
I'm just trying to maintain consistency throughout what I tell the staff. Accountability needs to be had for all. If the servers screw up something, I get on them about it and we talk about it in pre-shifts, etc.
I'm not trying to make anyone angry or upset, I'm just trying to keep the peace and run a succinct restaurant.
I understand and thank you for coordinating entire restaurant.
ReplyDeleteIt is very very difficult for ni-ban to help ichiban because niban chef is making nearly 100 rolls every lunch time. I ask San-ban to help who is prepping and cutting fish when I really need help. However sushi bar has very limited space specially when we received fish, and we still need 10 sushi lunch and 2 sashimi and individual sushi a la carts and watch timing to serve food to sushi bar customer. Server for table can hold sushi at dish-up but we don't have any space to hold food for customer in front of us. Although it is not option to remove soft serve machine, I need to find a way to put fourth sushi men during lunch time. And it will help to smooth operation for catering as well. Saturday UT catering is challenging for us managing space. Also I suggest to put sushi bar food runner because sushi bar make as same as or more dish than kitchen makes. Why lichen has food runner and sushi bar doesn't? Sushi bar can give up lunch time tip share to hire a new food runner.
Elizabeth, after I read above comment from Take,I have talked to him and we agreed.
ReplyDeleteBasically what I have seen is that some sushi ( or sushi lunch ) were handed over without any words when it did not look that busy, it absolutely no excuse, I would like them to corporate to hand those by them. This got attention because of it, otherwise we have been doing this without any problem.
Anyway, this conversation has been closed and Take and I agreed.
Thanks.