Written By: Dusten
LY Dinner Sales: 4748
Projected Sales: 5050
TY Dinner Sales: 5314
+/- : up 12% from LY and $264 over projected
Dinner Covers:193
Avg PPA: 27.53
Weather: Gorgeous. I love January in Austin.
Any Special events going on?: MLK weekend
Who worked?:Sayo, Kate, Joel, Stephanie, Camacho Cl, Grace Host, Jason SA and Hiroe Fr.
Flow of Business, Cuts and Ticket Times: Had a strong start. 23 covers as soon as we opened. We were full and on wait until 6pm and stayed on wait until nearly 9pm. Had many tables stat longer than expected... because they had no where to be tomorrow! That pushed back wait quotes a bit. Maki stayed busy but I only heard of tickets approaching 30 minutes, not staying at 30 minutes or going over. The kitchen did a bang-up job as well. I went back once and they were swamped with tickets. Maybe 30-45 minutes later they were all gone. I cut Krystin, Stephanie and Kate all at 9pm. I cut Joel at 9:30 and Sayo at 9:45pm. We died off pretty significantly and were empty by 10:15pm or so.
As an aside there was a couple at a table that the girl's mother called from California wanting to pay for their meal without them knowing. I wasn't sure if that was acceptable so I asked Elizabeth. She said it was fine. The card cleared and I attached the mother's name and telephone # to the receipt. It was Sayo's table so if there is any issue the paper work can be found with her checkout.
Specials? 8x smoking sashimi
3 Staff members that stood out (why/how):
*Grace was great. I found her to be attentive and receptive to instruction and guidance. She was fairly intuitive regarding floor protocol, even anticipating the needs of her co-workers. Her quote times were a bit under for a few tables, but with people hanging around to excess, I can't really fault her for that. When she left the host stand for menus or chopsticks she was gone only for a very short while, guests waiting did not notice and she was not shy about helping to get tables reset.
*I've noticed that Sayo is continuously among the servers that I don't have to remind to do simple things. I had an informal pre-shift during the oshibori rolling regarding Kome service ideals vs. standards, specifically the ideals defining the standards with a few examples where i feel we are slackiong off. She and Kate both had productive input. It was then that I realized that all I have to really do is wind her up and she goes about her job.
*Stephanie did a bang up job with the lady from Matt's El Rancho. There was an issue with a yakiniku that wasn't to her liking. To be fair it was overcooked and tough, but considering her particular... sensitivity, I made sure Stephanie took every precaution to ameliorate the situation. I took the yakiniku off the ticket for her and comp'd a cheesecake (knowing she would probably order dessert) and made sure Stephanie had the table cleared long before the dessert arrived. Stephanie said she left more than happy.
Any VIP's in? Old John, Kat (Camacho's GF) and a friend, some friends of Jersey, our old Host Lyn came in with her fiance. There were some regulars that I recognized. Matt's El Ranch owner and her husband.
Comps& Void Detail:FNF discount (12-15%) for Jersey's people and to Lyn. Emp Day off to Kat. DNL comp for a sriracha bloody mary, yakiniku and cheesecake as mentioned earlier.
R&M needs?:
86'd items/ need more?300 ml dreamy clouds. I think the other items (diet coke, mex coke etc.).
Did the guest say what they didn't like about the Bloody Mary? I made a mega batch in a rush yesterday morning. Both Stephanie and Kate tasted it and said it was good, but we didn't have any Kimchi juice so that was the only ingredient that wasn't added.
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