Written By: Samara
LY Dinner Sales: $7049
Projected Sales : $7162
TY Dinner Sales: $7189
+/- : +2% over LY & +$27 over PS
Dinner Covers: 235
Avg PPA: $28.34
Weather:
Special events?:
Who worked: Ruthy, Lindsey, Johnny, Sophia, Dusten (CL), John (H), Dan training Micah (H), Gabe (SA), Taylor (FR), Renee (CT)
Flow of Business, Cuts and Ticket Times: Smooth dinner service. No controllable comps! No long ticket times, lost tickets, or customer issue.
Specials:
3 Staff members that stood out (why/how): Dan did a very thorough job in training Micah. He took the time and care to go over the waitlist and policies. Early on, I had to refocus John's energy. He was somewhat domineering with the iPad and made it seem like he was the one training Micah...on one hand I love his enthusiasm, but it also seemed somewhat out of place. I asked John to do me a special job and answer the phone all night. He seemed more focused given a specific task.
Johnny got a haircut! WOW!
Any VIP's in? Dan & Liz, Susan & Jason, Michelle & Jordan
Comps& Void Detail:
-Employee Kome bucks from John & Renee
-Owner Comp from Take
-Training meal for Micah and Dan
R&M needs:
86'd items/ need more:
Saturday, September 3, 2016
Friday AM Recap 9/2/16
Written By: Leary
LY Lunch Sales: $2037
Projected Sales : $2247 (-$4)
TY Lunch Sales: $2243
+/- : +$206, +10%
Lunch Covers: 125
Avg PPA: $18.35
Weather: Hot, humid, cloudy
Special events?:
Who worked:
Grace, Sayo, Alex, Clair Cl, Tori H, Gabe SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
It was a solid lunch today. Filled up a little slowly, but did hit a 15-20 minute wait by 1230. Stayed full until about 130, then started thinning out. Sushi Bar and Kitchen handle the pop well, and ticket times were solid. No customer issues.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
-Toshi & Family
-Kayo
-Vince
Comps& Void Detail:
-Owner Comp for Kayo
-FNF for Vince
-Cust Kome Bucks
-Employee Day Off for Toshi
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2037
Projected Sales : $2247 (-$4)
TY Lunch Sales: $2243
+/- : +$206, +10%
Lunch Covers: 125
Avg PPA: $18.35
Weather: Hot, humid, cloudy
Special events?:
Who worked:
Grace, Sayo, Alex, Clair Cl, Tori H, Gabe SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
It was a solid lunch today. Filled up a little slowly, but did hit a 15-20 minute wait by 1230. Stayed full until about 130, then started thinning out. Sushi Bar and Kitchen handle the pop well, and ticket times were solid. No customer issues.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
-Toshi & Family
-Kayo
-Vince
Comps& Void Detail:
-Owner Comp for Kayo
-FNF for Vince
-Cust Kome Bucks
-Employee Day Off for Toshi
R&M needs:
86'd items/ need more:
Friday, September 2, 2016
Thursday Recap 9/2/16
Written By: Leary
LY Lunch Sales: $2068
Projected Sales : $1950 (-$9)
TY Lunch Sales: $1941
+/- : -$127, -6%
Lunch Covers: 103
Avg PPA: $18.84
LY Dinner Sales: $5011
Projected Sales : $5125
TY Dinner Sales: $5526
+/- : +$515, +10%
Dinner Covers: 195
Avg PPA: $28.34
Previous Days Labor: 16%
Previous Days Comps: 5.19%
Controllable Comps: 7.31%
Weather: Hot, and partially cloudy
Special events?:
Who worked:
Lunch: Sayo, Lindsey, Alex, Johnny Cl, Tori H, Hiroe FR, John SA
Dinner: Sayo, Grace, Krystin, Sophia, Dusten Cl, John SA, Dan FR, Renee & Tori H, Ruthy Cktl
Flow of Business, Cuts and Ticket Times:
Health Inspector came today. We scored an 82. We'll discuss more at the Manager meeting tomorrow.
Lunch was odd. We never really filled up all the way, but we got a few pops that kept things busy. Kazu got hit with several specialty pieces that slowed things down at the end of lunch. We had a 30 minute sushi lunch, a 40 minute ticket with 2 nigiri pieces, and another 43 minute ticket with 4 pieces. The tables were nice enough about the wait, and luckily folks were eating other items so they had their nigiri for dessert. The restaurant was less than half full at the time so it was definitely a little awkward for the servers with the guests.
Had a customer send back a Chk Katsu because he said it was under cooked. Johnny had already dropped a replacement before ever letting me know. By the time I was informed the customer was boxing up his food and the check was being dropped. I went by to see if the second one was better, and he said yes, but he was in a hurry. He had been sat for only 23 minutes total, and when I asked the kitchen they said the first order was cooked, but slightly pink in the middle. I never saw it so I took their word on it. By the time I was back on the floor the guy was gone. I had a weird feeling about it, and let Johnny know he needed to get me involved sooner. Sure enough the guy wrote us shortly after leaving. I called him, and left a message. I will try to follow up with him tomorrow morning.
Dinner ended up being pretty busy. Slower start which was nice for the Sushi bar to be able to knock out the catering order. By 7 we filled up, and hit a steady 45 minute wait. Stayed full until a little after 9. I cut Sayo and Tori at 910, but closed 4 on. Everything ran pretty smoothly until the end of the night. Had a Gyoza never show up on table 20. There were 6 orders all at once, and 1 order got lost in the shuffle. Sent 1 out on the house and they were happy. Rolls got backed up at the end of the night. Had a lot of tickets hit 35-40 min, several hit 45 min. I ran out all the late rolls, and made my apologies. Most folks were understanding. Had 1 table wait 45 minutes for 4 rolls, and their last 2 rolls hit 52 min so I comped them. Sophia brought them some soft serve on the house as well. They went from extremely grumpy to leaving happy, and thanking me several times on the way out.
Specials:
Japanese Uni-2
Tsubugai- 5
Snow Crab- 2
Spicy BBQ- 3
Thai Style Salmon- 3
3 Staff members that stood out (why/how):
Any VIP's in?
-Jodi from Uchi
-Kaila
Comps& Void Detail:
-Recovery 2 Gyoza
-Recovery 2 Spooky rolls
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2068
Projected Sales : $1950 (-$9)
TY Lunch Sales: $1941
+/- : -$127, -6%
Lunch Covers: 103
Avg PPA: $18.84
LY Dinner Sales: $5011
Projected Sales : $5125
TY Dinner Sales: $5526
+/- : +$515, +10%
Dinner Covers: 195
Avg PPA: $28.34
Previous Days Labor: 16%
Previous Days Comps: 5.19%
Controllable Comps: 7.31%
Weather: Hot, and partially cloudy
Special events?:
Who worked:
Lunch: Sayo, Lindsey, Alex, Johnny Cl, Tori H, Hiroe FR, John SA
Dinner: Sayo, Grace, Krystin, Sophia, Dusten Cl, John SA, Dan FR, Renee & Tori H, Ruthy Cktl
Flow of Business, Cuts and Ticket Times:
Health Inspector came today. We scored an 82. We'll discuss more at the Manager meeting tomorrow.
Lunch was odd. We never really filled up all the way, but we got a few pops that kept things busy. Kazu got hit with several specialty pieces that slowed things down at the end of lunch. We had a 30 minute sushi lunch, a 40 minute ticket with 2 nigiri pieces, and another 43 minute ticket with 4 pieces. The tables were nice enough about the wait, and luckily folks were eating other items so they had their nigiri for dessert. The restaurant was less than half full at the time so it was definitely a little awkward for the servers with the guests.
Had a customer send back a Chk Katsu because he said it was under cooked. Johnny had already dropped a replacement before ever letting me know. By the time I was informed the customer was boxing up his food and the check was being dropped. I went by to see if the second one was better, and he said yes, but he was in a hurry. He had been sat for only 23 minutes total, and when I asked the kitchen they said the first order was cooked, but slightly pink in the middle. I never saw it so I took their word on it. By the time I was back on the floor the guy was gone. I had a weird feeling about it, and let Johnny know he needed to get me involved sooner. Sure enough the guy wrote us shortly after leaving. I called him, and left a message. I will try to follow up with him tomorrow morning.
Dinner ended up being pretty busy. Slower start which was nice for the Sushi bar to be able to knock out the catering order. By 7 we filled up, and hit a steady 45 minute wait. Stayed full until a little after 9. I cut Sayo and Tori at 910, but closed 4 on. Everything ran pretty smoothly until the end of the night. Had a Gyoza never show up on table 20. There were 6 orders all at once, and 1 order got lost in the shuffle. Sent 1 out on the house and they were happy. Rolls got backed up at the end of the night. Had a lot of tickets hit 35-40 min, several hit 45 min. I ran out all the late rolls, and made my apologies. Most folks were understanding. Had 1 table wait 45 minutes for 4 rolls, and their last 2 rolls hit 52 min so I comped them. Sophia brought them some soft serve on the house as well. They went from extremely grumpy to leaving happy, and thanking me several times on the way out.
Specials:
Japanese Uni-2
Tsubugai- 5
Snow Crab- 2
Spicy BBQ- 3
Thai Style Salmon- 3
3 Staff members that stood out (why/how):
Any VIP's in?
-Jodi from Uchi
-Kaila
Comps& Void Detail:
-Recovery 2 Gyoza
-Recovery 2 Spooky rolls
R&M needs:
86'd items/ need more:
Wednesday, August 31, 2016
Wednesday 8/31/16
Written By: Samara
LY Lunch Sales: $1817
Projected Sales : $2025
TY Lunch Sales:$1734
+/- : -5% under LY & -$291 under PS
Lunch Covers: 94
Avg PPA: $18.45
LY Dinner Sales: $4558
Projected Sales : $4688
TY Dinner Sales: $5614
+/- : +23% over LY & +$926 over PS
Dinner Covers: 208
Avg PPA: $26.99
Previous Days Labor:15%
Previous Days Comps: 5.36%
Controllable Comps:0%
Weather:
Special events?:Last day of August. Promo Kome bucks expiration date.
Who worked: LUNCH- Mandy, Lindsey, Alex, Johnny (CL), Tori (H), Taylor (FR), Gabe (SA)
DINNER- Mandy, Camacho, Sayo, Krystin, Sophia (CL), John & Dan (H), Taylor (FR), Gabe (SA)
Flow of Business, Cuts and Ticket Times: Dinner was such a difficult shift. Things started out smoothly with Take as the 5th sushi man on the line. Consistent 45 minute wait by 6pm
Had a couple of issues with the sushi bar. Someone, going to assume it was Ni Ban, lost the ticket for S9 who ordered 3 rolls. Rolls were rung in at the same time at S11. It wasn't until about 40 minutes later did Sophia notice and say something to me. I had sushi bar make them on the fly. To add insult to injury, only 2 out of the 3 rolls were made, so one of the women had to wait an additional 5 minutes for her food. I comped 50% of all their rolls since they also had promo bucks.
Soon after this, Mr. Tran handed me a piece of Uni to hand off to S2. I'm thankful he handed it to me because there was a very large, fingernail sized piece of plastic on top. Not sure where it came from but it was large enough to be visible to the eye and would have been another unnecessary comp. I consistently have to check Mr. Tran's food for dirt and debris. I'm not sure I agree with his standards of cleanliness.
Solo guy at S12 received a cold Age Dashi tofu. Apparently this was the second time he's dined in and this has happened. As he was complaining to Sophia, he witnessed Hector pull out shrimp tempura from the freezer. He made a comment about how instantly disgusted he was by our cooked food standards. I tried to smooth things over with him by sending him two pieces of nigiri but he looked annoy for the rest of his meal. It only got worse when the woman sitting at S11 received a spooky without avocado. I comped the spooky as well.
Ika Yaki had to be remade because it was cold when it hit the table and didn't have Tare.
Take came back around 9:30, which helped get everything back on track.
Specials:
3 Staff members that stood out (why/how): John closed out 3 checks incorrectly tonight. I took a less hands on approach with him as it seems like he learns and improves more this way. We spoke at the end of the shift about slowing down and staying organized, especially since his first cocktail shift is on Sunday. Additionally, I noticed he has a habit of lingering after being cut. He was standing around waiting for his food 45 minutes after being cut and still clocked in. I asked him not to do this moving forward and briefly explained labor cost and why managers do cuts. His reaction was the most troubling for me personally. He usually is so quick to be defensive or shut down, this time he didn't seem to take me seriously. It's very unlike John to be so opportunistic but maybe this is his way of showing dedication.
Sophia looked defeated by the end of the shift, probably due to the fact that most of the issues with kitchen and sushi bar fell on her tables. I bought her dinner.
Both of Sayo's parties spent over $800 and tipped her equally well. She had the highest sales for the night.
Dan is doing such a solid job at the host stand. I gave him two Alamo Drafthouse tickets.
Any VIP's in? Cole from Cheer Ups, The Franklin's
Comps& Void Detail:
-All of the Promo Kome Bucks since it's the last day
-100% Recovery Spooky Roll
-50% recovery Summertime, Ika Ume, and Alone Together
-Employee Kome bucks for Sophia and Tori
-FNF for Thai Fresh proprietor
-FNF for Aaron and Sarah Franklin
-Owner Comp for Kayo and nigiri for Franklin's
R&M needs: Andy came to assist with the air curtain and the breaker in the kitchen. He'll come back tomorrow between lunch and dinner to fix the breaker. He said we'll need a door censor for the air curtain and to let him know if one came with the curtain or if we need to order one.
86'd items/ need more: Drew ordered more toner for the printer from Amazon overnight. Unfortunately can't print anything out until then.
**I made new table tent inserts for September that need to be printed out. They're in the KOME folder on the desktop, under TABLE TENTS, labeled SEPTEMBER 2016 TABLE TENT. Thanks!!
LY Lunch Sales: $1817
Projected Sales : $2025
TY Lunch Sales:$1734
+/- : -5% under LY & -$291 under PS
Lunch Covers: 94
Avg PPA: $18.45
LY Dinner Sales: $4558
Projected Sales : $4688
TY Dinner Sales: $5614
+/- : +23% over LY & +$926 over PS
Dinner Covers: 208
Avg PPA: $26.99
Previous Days Labor:15%
Previous Days Comps: 5.36%
Controllable Comps:0%
Weather:
Special events?:Last day of August. Promo Kome bucks expiration date.
Who worked: LUNCH- Mandy, Lindsey, Alex, Johnny (CL), Tori (H), Taylor (FR), Gabe (SA)
DINNER- Mandy, Camacho, Sayo, Krystin, Sophia (CL), John & Dan (H), Taylor (FR), Gabe (SA)
Flow of Business, Cuts and Ticket Times: Dinner was such a difficult shift. Things started out smoothly with Take as the 5th sushi man on the line. Consistent 45 minute wait by 6pm
Had a couple of issues with the sushi bar. Someone, going to assume it was Ni Ban, lost the ticket for S9 who ordered 3 rolls. Rolls were rung in at the same time at S11. It wasn't until about 40 minutes later did Sophia notice and say something to me. I had sushi bar make them on the fly. To add insult to injury, only 2 out of the 3 rolls were made, so one of the women had to wait an additional 5 minutes for her food. I comped 50% of all their rolls since they also had promo bucks.
Soon after this, Mr. Tran handed me a piece of Uni to hand off to S2. I'm thankful he handed it to me because there was a very large, fingernail sized piece of plastic on top. Not sure where it came from but it was large enough to be visible to the eye and would have been another unnecessary comp. I consistently have to check Mr. Tran's food for dirt and debris. I'm not sure I agree with his standards of cleanliness.
Solo guy at S12 received a cold Age Dashi tofu. Apparently this was the second time he's dined in and this has happened. As he was complaining to Sophia, he witnessed Hector pull out shrimp tempura from the freezer. He made a comment about how instantly disgusted he was by our cooked food standards. I tried to smooth things over with him by sending him two pieces of nigiri but he looked annoy for the rest of his meal. It only got worse when the woman sitting at S11 received a spooky without avocado. I comped the spooky as well.
Ika Yaki had to be remade because it was cold when it hit the table and didn't have Tare.
Take came back around 9:30, which helped get everything back on track.
Specials:
3 Staff members that stood out (why/how): John closed out 3 checks incorrectly tonight. I took a less hands on approach with him as it seems like he learns and improves more this way. We spoke at the end of the shift about slowing down and staying organized, especially since his first cocktail shift is on Sunday. Additionally, I noticed he has a habit of lingering after being cut. He was standing around waiting for his food 45 minutes after being cut and still clocked in. I asked him not to do this moving forward and briefly explained labor cost and why managers do cuts. His reaction was the most troubling for me personally. He usually is so quick to be defensive or shut down, this time he didn't seem to take me seriously. It's very unlike John to be so opportunistic but maybe this is his way of showing dedication.
Sophia looked defeated by the end of the shift, probably due to the fact that most of the issues with kitchen and sushi bar fell on her tables. I bought her dinner.
Both of Sayo's parties spent over $800 and tipped her equally well. She had the highest sales for the night.
Dan is doing such a solid job at the host stand. I gave him two Alamo Drafthouse tickets.
Comps& Void Detail:
-All of the Promo Kome Bucks since it's the last day
-100% Recovery Spooky Roll
-50% recovery Summertime, Ika Ume, and Alone Together
-Employee Kome bucks for Sophia and Tori
-FNF for Thai Fresh proprietor
-FNF for Aaron and Sarah Franklin
-Owner Comp for Kayo and nigiri for Franklin's
R&M needs: Andy came to assist with the air curtain and the breaker in the kitchen. He'll come back tomorrow between lunch and dinner to fix the breaker. He said we'll need a door censor for the air curtain and to let him know if one came with the curtain or if we need to order one.
86'd items/ need more: Drew ordered more toner for the printer from Amazon overnight. Unfortunately can't print anything out until then.
**I made new table tent inserts for September that need to be printed out. They're in the KOME folder on the desktop, under TABLE TENTS, labeled SEPTEMBER 2016 TABLE TENT. Thanks!!
Tuesday, August 30, 2016
Tuesday 8/30/16
Written By: Samara
LY Lunch Sales: $1801
Projected Sales : $1975
TY Lunch Sales: $2372
+/- : +32% over LY & +$397 over PS
Lunch Covers: 115
Avg PPA: $20.63
LY Dinner Sales: $4028
Projected Sales : $4688
TY Dinner Sales: $4808
+/- : +19% over LY & +$108 over PS
Dinner Covers: 186
Avg PPA: $25.86
Previous Days Labor: N/A since we were closed
Previous Days Comps: N/A
Controllable Comps: N/A
Weather: 90's during the day, 80's and cool at night
Special events?:
Who worked: LUNCH- Lindsey, Alex, Grace, Sayo (CL), Taylor (FR), John (SA), Tori (H)
DINNER- Lindsey, Camacho, Mandy, Ruthy, Clair (CL), John & Renee (H), Hiroe (FR), Gabe (SA)
Flow of Business, Cuts and Ticket Times: Lunch was busy. Lots of Tuesday regulars. It dropped off around 1pm when I cut Lindsey, the only double. There was steady wave of people after 1pm, so I kept 3 on until about 1:45. No long ticket times or customer issue.
Dinner was busy. Things could have run more smoothly from the sushi bar. Not sure what was going on today with the prep schedule but there were many things that were 86'd that were not properly communicated to staff when they were available again. Because Lee was doing all of the prepping, that allowed for some lag in rolls times. Nothing remarkable but still could have pushed out food faster. There was snag around 9pm, when rolls starting hitting 30 minutes. Zero Ban/Ichiban probably should have jumped in at that point. Had a couple tables stiff their servers because they were waiting.
On a consistent wait of 35-45 minutes for most of the night. I cut Lindsey at 8:45 will a full section, Jason Camacho at 9:15, and went/stayed two on at 9:45.
Specials: Japanese Uni, Snow Crab, Tsubugai
3 Staff members that stood out (why/how): I checked the bathrooms before opening for dinner. Toilets not scrubbed. When I asked Renee to do it she played dumb. "That's a part of my job?" she asked. I pointed out where it said so on the opening duties. I sent out a message on hotschedules to all hosts about completing side work...and I'm not sure what changed. I am actively keeping on top of everyone concerning this.
Gabe could use some work on his speed. In the time it took him to wipe and reset one table, I had wiped and reset 4. While I appreciate his thoroughness, his sense of urgency is slightly lacking.
John seems eager and ready to cocktail on Sunday night!
Any VIP's in? A bunch of Tuesday lunch regulars, Leslie
Comps& Void Detail:
-Sent Leslie a couple pieces of Nigiri under Owner Comp
-Lots of promo Kome bucks since our promo period is almost over
-Employee Kome bucks from Tori
R&M needs: Andy called and will be coming in the morning to set up the fly curtain and check out the breaker in the kitchen.
86'd items/ need more:
LY Lunch Sales: $1801
Projected Sales : $1975
TY Lunch Sales: $2372
+/- : +32% over LY & +$397 over PS
Lunch Covers: 115
Avg PPA: $20.63
LY Dinner Sales: $4028
Projected Sales : $4688
TY Dinner Sales: $4808
+/- : +19% over LY & +$108 over PS
Dinner Covers: 186
Avg PPA: $25.86
Previous Days Labor: N/A since we were closed
Previous Days Comps: N/A
Controllable Comps: N/A
Weather: 90's during the day, 80's and cool at night
Special events?:
Who worked: LUNCH- Lindsey, Alex, Grace, Sayo (CL), Taylor (FR), John (SA), Tori (H)
DINNER- Lindsey, Camacho, Mandy, Ruthy, Clair (CL), John & Renee (H), Hiroe (FR), Gabe (SA)
Flow of Business, Cuts and Ticket Times: Lunch was busy. Lots of Tuesday regulars. It dropped off around 1pm when I cut Lindsey, the only double. There was steady wave of people after 1pm, so I kept 3 on until about 1:45. No long ticket times or customer issue.
Dinner was busy. Things could have run more smoothly from the sushi bar. Not sure what was going on today with the prep schedule but there were many things that were 86'd that were not properly communicated to staff when they were available again. Because Lee was doing all of the prepping, that allowed for some lag in rolls times. Nothing remarkable but still could have pushed out food faster. There was snag around 9pm, when rolls starting hitting 30 minutes. Zero Ban/Ichiban probably should have jumped in at that point. Had a couple tables stiff their servers because they were waiting.
On a consistent wait of 35-45 minutes for most of the night. I cut Lindsey at 8:45 will a full section, Jason Camacho at 9:15, and went/stayed two on at 9:45.
Specials: Japanese Uni, Snow Crab, Tsubugai
3 Staff members that stood out (why/how): I checked the bathrooms before opening for dinner. Toilets not scrubbed. When I asked Renee to do it she played dumb. "That's a part of my job?" she asked. I pointed out where it said so on the opening duties. I sent out a message on hotschedules to all hosts about completing side work...and I'm not sure what changed. I am actively keeping on top of everyone concerning this.
Gabe could use some work on his speed. In the time it took him to wipe and reset one table, I had wiped and reset 4. While I appreciate his thoroughness, his sense of urgency is slightly lacking.
John seems eager and ready to cocktail on Sunday night!
Any VIP's in? A bunch of Tuesday lunch regulars, Leslie
Comps& Void Detail:
-Sent Leslie a couple pieces of Nigiri under Owner Comp
-Lots of promo Kome bucks since our promo period is almost over
-Employee Kome bucks from Tori
R&M needs: Andy called and will be coming in the morning to set up the fly curtain and check out the breaker in the kitchen.
86'd items/ need more:
Sunday, August 28, 2016
Sunday PM 8/28/16
Written By: Dusten
LY Dinner Sales: 5527
Projected Sales : 5700
TY Dinner Sales: 5122
+/- : -7% from LY and short of PS by -$578
Dinner Covers: 177
Avg PPA: 28.94
Weather: Spotty showers and humid
Special events?: End Pride Weekend
Who worked: Ruthy, Krystin, Alex, Grace, Clair CL, John and Tori Hosting, Taylor SA, Hiroe Fr
Flow of Business, Cuts and Ticket Times: Busy at open. We filled up just before 6pm with an 11-top reservation in the PR. There were several items 86'd just after opening, as customers ordered them, which was embarrassing for us and annoying for our guests. It seems that many of the things that Matt orders haven't been ordered in his absence? It sucks that the kitchen didn't catch on sooner so we could at least tell customers BEFORE they ordered an item we don't have, instead of 10 minutes after. By 7pm we had a good idea of what we didn't have and things smoothed out considerably. We stayed on wait until about 8:30, had a brief lull and then back to about 5 parties on the queue. I cut Ruthy at 8:45, Krystin at 9, Grace at about 9:30pm. Sushi bar ticket times went over 30 minutes at one point. Kitchen items were pretty behind too for a little while.
Specials:
3 Staff members that stood out (why/how): Gabe apparently didn't even glance at the restrooms before he left this afternoon. Tori picked up the slack when she came in.
Any VIP's in? The People that like to sit with their toddler and newborn at the sushi bar. They didn't have the kids tonight, but we didn't have the Tonpei-yaki they ordered so I gave them Kome Bucks to keep them from getting too fussy. Topmodel Girl. Roger and Masa. Dan and some friends.
Comps& Void Detail: Several due to 86. 2 hamachi nigiri misrings. A5 had a harumaki take 30 minutes to go out. Not sure why and they decided they didn't want it.
R&M needs: The lights over the Kome sign on the wall are out again. Take says he can replace them if we have the bulbs.
Danny started to move items from the dry storage shelf and it is apparent that it hasn't been cleaned with any sort of regularity due to the sheer amount of rat shit everywhere. No bleach, no soap, no hot water. Danny did it tonight, but it needs to be done at the very least 2 times a week. The severity of the situation ought to be apparent to anyone simply doing inventory, and to not even clean it is downright negligent. These repairs to the walls tomorrow will not be the end to our rodent problem. I hope that is not lost on anyone.
The dish washer machine is still putting out dirty dishes.
86'd items/ need more:Pork for tonpei and buta kim chi, takoyaki, botan ebi, parfait, kids, cups quail egg, tofu for tofu steak, chicken kara age, ten zaru sauce, hand soap, white paper towels.
LY Dinner Sales: 5527
Projected Sales : 5700
TY Dinner Sales: 5122
+/- : -7% from LY and short of PS by -$578
Dinner Covers: 177
Avg PPA: 28.94
Weather: Spotty showers and humid
Special events?: End Pride Weekend
Who worked: Ruthy, Krystin, Alex, Grace, Clair CL, John and Tori Hosting, Taylor SA, Hiroe Fr
Flow of Business, Cuts and Ticket Times: Busy at open. We filled up just before 6pm with an 11-top reservation in the PR. There were several items 86'd just after opening, as customers ordered them, which was embarrassing for us and annoying for our guests. It seems that many of the things that Matt orders haven't been ordered in his absence? It sucks that the kitchen didn't catch on sooner so we could at least tell customers BEFORE they ordered an item we don't have, instead of 10 minutes after. By 7pm we had a good idea of what we didn't have and things smoothed out considerably. We stayed on wait until about 8:30, had a brief lull and then back to about 5 parties on the queue. I cut Ruthy at 8:45, Krystin at 9, Grace at about 9:30pm. Sushi bar ticket times went over 30 minutes at one point. Kitchen items were pretty behind too for a little while.
Specials:
3 Staff members that stood out (why/how): Gabe apparently didn't even glance at the restrooms before he left this afternoon. Tori picked up the slack when she came in.
Any VIP's in? The People that like to sit with their toddler and newborn at the sushi bar. They didn't have the kids tonight, but we didn't have the Tonpei-yaki they ordered so I gave them Kome Bucks to keep them from getting too fussy. Topmodel Girl. Roger and Masa. Dan and some friends.
Comps& Void Detail: Several due to 86. 2 hamachi nigiri misrings. A5 had a harumaki take 30 minutes to go out. Not sure why and they decided they didn't want it.
R&M needs: The lights over the Kome sign on the wall are out again. Take says he can replace them if we have the bulbs.
Danny started to move items from the dry storage shelf and it is apparent that it hasn't been cleaned with any sort of regularity due to the sheer amount of rat shit everywhere. No bleach, no soap, no hot water. Danny did it tonight, but it needs to be done at the very least 2 times a week. The severity of the situation ought to be apparent to anyone simply doing inventory, and to not even clean it is downright negligent. These repairs to the walls tomorrow will not be the end to our rodent problem. I hope that is not lost on anyone.
The dish washer machine is still putting out dirty dishes.
86'd items/ need more:Pork for tonpei and buta kim chi, takoyaki, botan ebi, parfait, kids, cups quail egg, tofu for tofu steak, chicken kara age, ten zaru sauce, hand soap, white paper towels.
Sunday AM 8/28/16
Written By: Samara
LY Lunch Sales: $2940
Projected Sales : $2950
TY Lunch Sales: 2368
+/- : -19% under LY & -$582 under PS
Lunch Covers: 129
Avg PPA: $18.36
Previous Days Labor: 12%
Previous Days Comps: 2.77%
Controllable Comps: 11.98% due to $30 recovery and &7.20 FNF
Weather: 90's and sunny
Special events?: Pride weekend
Who worked: Ruthy, Krystin, Sayo, Mandy (CL), Renee (FR), Taylor (SA), Gabe (H)
Flow of Business, Cuts and Ticket Times: Busy in the beginning, which stayed steady for most of the shift. Full but never on a wait. It was only Kazu and Toshi at the sushi bar but they kept up with demands. There was a 30 minute time period around 1:30 when I had a couple bento boxes that were dropped off at the sushi bar sit for about 28 minutes before being finished. I comped those but no other customer issue or long ticket time of note. The kitchen did really well considering the lack of an expo. Cut Ruthy at 2pm and Krystin at 2:30.
Specials:
3 Staff members that stood out (why/how): I noticed that Hector didn't have his garnishes on ice the whole shift. I asked him about it and he said he forgot. I went over food safety protocol with him. That's a quick and easy way to give people food poisoning.
Any VIP's in? Lauren the messy haired girl
Comps& Void Detail:
-50% recovery for two-30 minute Bento Boxes
-Customer Kome bucks dated from March
R&M needs:
86'd items/ need more: To-go cups
LY Lunch Sales: $2940
Projected Sales : $2950
TY Lunch Sales: 2368
+/- : -19% under LY & -$582 under PS
Lunch Covers: 129
Avg PPA: $18.36
Previous Days Labor: 12%
Previous Days Comps: 2.77%
Controllable Comps: 11.98% due to $30 recovery and &7.20 FNF
Weather: 90's and sunny
Special events?: Pride weekend
Who worked: Ruthy, Krystin, Sayo, Mandy (CL), Renee (FR), Taylor (SA), Gabe (H)
Flow of Business, Cuts and Ticket Times: Busy in the beginning, which stayed steady for most of the shift. Full but never on a wait. It was only Kazu and Toshi at the sushi bar but they kept up with demands. There was a 30 minute time period around 1:30 when I had a couple bento boxes that were dropped off at the sushi bar sit for about 28 minutes before being finished. I comped those but no other customer issue or long ticket time of note. The kitchen did really well considering the lack of an expo. Cut Ruthy at 2pm and Krystin at 2:30.
Specials:
3 Staff members that stood out (why/how): I noticed that Hector didn't have his garnishes on ice the whole shift. I asked him about it and he said he forgot. I went over food safety protocol with him. That's a quick and easy way to give people food poisoning.
Any VIP's in? Lauren the messy haired girl
Comps& Void Detail:
-50% recovery for two-30 minute Bento Boxes
-Customer Kome bucks dated from March
R&M needs:
86'd items/ need more: To-go cups
Saturday PM Recap 8/27/16
Written By: Leary
LY Dinner Sales: $&451
Projected Sales : $7325 (+$613)
TY Dinner Sales: $7938
+/- : +$487, +7%
Dinner Covers: 266
Avg PPA: $35.12 !
$10,623 for the day.
Weather: Warm and sunny
Special events?: Pride Weekend
Who worked:
Grace, Clair, Krystin, Ruthy, Dusten Cl, John & Dan H, Kaori SA, Taylor FR
Flow of Business, Cuts and Ticket Times:
It was a pretty busy Saturday, and sales were good. No line at the door, but a steady flow tables right when we opened. Hit a wait by 6. Hit an hour wait by 7. Stayed on a steady 45-50 minute wait until 940. Stayed full until 10. Cut Dan at 10, and went 2 on at 1015. A few later tables, but no later pop. Ticket times were good. Had a couple of longer tickets times. Considering the level of business and being 2 on in the kitchen I think things went really smooth.
Had an issue with a 6-top getting grumpy with their wait time. They arrived incomplete. John told them it would probably be 30 minutes after they were complete. They weren't complete until 30 minutes later, and then waited another 30 minutes. They got pretty grumpy because they misunderstood John and thought he was quoting them 30 min from the time they walked in. We had several tables lingering which made the wait grow. I talked them to explain the misunderstanding, and had some apps ready when they sat. They were happy once they had a table, and some food. I followed up with John, and let him know in the future it's best to probably not even give them an estimate until the party is complete. As busy as we were, and as loud as it was in the lobby, there is too much room for confusion.
Specials:
Japanese Uni- 5
Snow Crab- 11
Alfonsino- 11
3 Staff members that stood out (why/how):
-Hector and Steve did a really solid job in the kitchen tonight. They had some challenging pops, and Hector did a great job keeping things on track.
Any VIP's in?
Comps& Void Detail:
-Owner Comp from Take for a regular, Spec Roll
-Owner Comp Taiyaki
-Owner Comp Take's Dad
-Recovery Comp Salmon Box, sushi card was not wiped down
-Kome Bucks for Kaori for dinner, It was her last shift before she leaves for Italy.
-Recovery comp for a 6-top that waited an hour for a table.
R&M needs:
**Reminder that everything in the prep area needs to be moved into the line tomorrow night.**
86'd items/ need more:
Quail Egg
Ikura
Toro
Yaki-onigiri
LY Dinner Sales: $&451
Projected Sales : $7325 (+$613)
TY Dinner Sales: $7938
+/- : +$487, +7%
Dinner Covers: 266
Avg PPA: $35.12 !
$10,623 for the day.
Weather: Warm and sunny
Special events?: Pride Weekend
Who worked:
Grace, Clair, Krystin, Ruthy, Dusten Cl, John & Dan H, Kaori SA, Taylor FR
Flow of Business, Cuts and Ticket Times:
It was a pretty busy Saturday, and sales were good. No line at the door, but a steady flow tables right when we opened. Hit a wait by 6. Hit an hour wait by 7. Stayed on a steady 45-50 minute wait until 940. Stayed full until 10. Cut Dan at 10, and went 2 on at 1015. A few later tables, but no later pop. Ticket times were good. Had a couple of longer tickets times. Considering the level of business and being 2 on in the kitchen I think things went really smooth.
Had an issue with a 6-top getting grumpy with their wait time. They arrived incomplete. John told them it would probably be 30 minutes after they were complete. They weren't complete until 30 minutes later, and then waited another 30 minutes. They got pretty grumpy because they misunderstood John and thought he was quoting them 30 min from the time they walked in. We had several tables lingering which made the wait grow. I talked them to explain the misunderstanding, and had some apps ready when they sat. They were happy once they had a table, and some food. I followed up with John, and let him know in the future it's best to probably not even give them an estimate until the party is complete. As busy as we were, and as loud as it was in the lobby, there is too much room for confusion.
Specials:
Japanese Uni- 5
Snow Crab- 11
Alfonsino- 11
3 Staff members that stood out (why/how):
-Hector and Steve did a really solid job in the kitchen tonight. They had some challenging pops, and Hector did a great job keeping things on track.
Any VIP's in?
Comps& Void Detail:
-Owner Comp from Take for a regular, Spec Roll
-Owner Comp Taiyaki
-Owner Comp Take's Dad
-Recovery Comp Salmon Box, sushi card was not wiped down
-Kome Bucks for Kaori for dinner, It was her last shift before she leaves for Italy.
-Recovery comp for a 6-top that waited an hour for a table.
R&M needs:
**Reminder that everything in the prep area needs to be moved into the line tomorrow night.**
86'd items/ need more:
Quail Egg
Ikura
Toro
Yaki-onigiri
Saturday, August 27, 2016
Saturday AM 8/27/16
Written By: Samara
LY Lunch Sales: $3172
Projected Sales : $2950
TY Lunch Sales: $2934
+/- : -8% under LY & -$16 under PS
Lunch Covers: 172
Avg PPA: $17.06
Previous Days Labor: 13%
Previous Days Comps: 4.03%
Controllable Comps:
Weather: low 90's
Special events?:
Who worked: Alex, Lindsey, Sayo, Sophia (CL), Renee (H), Dan (SA), Hiroe (FR)
Flow of Business, Cuts and Ticket Times: Typical busy Saturday lunch. Full but never really on a wait. Cut Alex at 2:00, Lindsey at 2:30, and kept two on until close since there were a couple 3-top and 4-top tables waiting. No long ticket times or customer issue to note.
Specials:
3 Staff members that stood out (why/how): Matt came in to work tonight. He's limping around. I sent him home after he did the prep list and ordering sheet.
Any VIP's in? John who owns Switched On
Comps& Void Detail: none!
R&M needs:
86'd items/ need more:
LY Lunch Sales: $3172
Projected Sales : $2950
TY Lunch Sales: $2934
+/- : -8% under LY & -$16 under PS
Lunch Covers: 172
Avg PPA: $17.06
Previous Days Labor: 13%
Previous Days Comps: 4.03%
Controllable Comps:
Weather: low 90's
Special events?:
Who worked: Alex, Lindsey, Sayo, Sophia (CL), Renee (H), Dan (SA), Hiroe (FR)
Flow of Business, Cuts and Ticket Times: Typical busy Saturday lunch. Full but never really on a wait. Cut Alex at 2:00, Lindsey at 2:30, and kept two on until close since there were a couple 3-top and 4-top tables waiting. No long ticket times or customer issue to note.
Specials:
3 Staff members that stood out (why/how): Matt came in to work tonight. He's limping around. I sent him home after he did the prep list and ordering sheet.
Any VIP's in? John who owns Switched On
Comps& Void Detail: none!
R&M needs:
86'd items/ need more:
Friday, August 26, 2016
Friday PM 8/26/16
Written By: Samara
LY Dinner Sales: $6862
Projected Sales : $7200
TY Dinner Sales: $6514
+/- : -5% under LY & -$686
Dinner Covers: 241
Avg PPA: $27.03
Weather: 70's and cool
Special events?: PRIDE weekend
Who worked: Krystin, Lindsey, Ruthy, Grace, Dusten (CL), Renee & John (H), Taylor (FR), Dan (SA), Kelly (CT)
Flow of Business, Cuts and Ticket Times: Busy at the start. Sushi bar ticket times were insanely fast (thanks Take!) so tables turned quickly. The hosts quoted 30-40 minutes solidly for at least two hours but most people were seating after 25 minutes. Got up to an hour wait by 8pm but it quickly died off around 9pm...too early to cut anyone at this time. Ended up cutting John, Kelly, and Krystin at 9:40 since her section was full. Cut Lindsey at 10pm and by 10:30 the restaurant was pretty empty when I cut Ruthy. Cut Grace at 10:45. No long ticket times! And only one customer issue: had an undercooked veggie tempura from A3 which I comped and had remade. Could have easily hit 300 covers and had record breaking sales if it had not died off so early. Many events going on around town this weekend.
Specials:
3 Staff members that stood out (why/how): Solid team work and hustle from everyone. A+ job for the entire staff.
Any VIP's in? Rachel and Carlos were here for a moment but didn't end up staying because of the wait. Lots of new faces
Comps& Void Detail:
-Kitchen Error Comp on an undercooked Veggie Tempura
-Promo Kome Bucks
R&M needs:
86'd items/ need more: To-go cups
LY Dinner Sales: $6862
Projected Sales : $7200
TY Dinner Sales: $6514
+/- : -5% under LY & -$686
Dinner Covers: 241
Avg PPA: $27.03
Weather: 70's and cool
Special events?: PRIDE weekend
Who worked: Krystin, Lindsey, Ruthy, Grace, Dusten (CL), Renee & John (H), Taylor (FR), Dan (SA), Kelly (CT)
Flow of Business, Cuts and Ticket Times: Busy at the start. Sushi bar ticket times were insanely fast (thanks Take!) so tables turned quickly. The hosts quoted 30-40 minutes solidly for at least two hours but most people were seating after 25 minutes. Got up to an hour wait by 8pm but it quickly died off around 9pm...too early to cut anyone at this time. Ended up cutting John, Kelly, and Krystin at 9:40 since her section was full. Cut Lindsey at 10pm and by 10:30 the restaurant was pretty empty when I cut Ruthy. Cut Grace at 10:45. No long ticket times! And only one customer issue: had an undercooked veggie tempura from A3 which I comped and had remade. Could have easily hit 300 covers and had record breaking sales if it had not died off so early. Many events going on around town this weekend.
Specials:
3 Staff members that stood out (why/how): Solid team work and hustle from everyone. A+ job for the entire staff.
Any VIP's in? Rachel and Carlos were here for a moment but didn't end up staying because of the wait. Lots of new faces
Comps& Void Detail:
-Kitchen Error Comp on an undercooked Veggie Tempura
-Promo Kome Bucks
R&M needs:
86'd items/ need more: To-go cups
Friday AM Recap 8/26/16
Written By: Leary
LY Lunch Sales: $2247
Projected Sales : $2175 (+$255)
TY Lunch Sales: $2430
+/- : +$183, +8%
Lunch Covers: 127
Avg PPA: $19.13
Previous Days Labor:17%
Previous Days Comps: 7.28%
Controllable Comps: 2.64%
Weather: Warm and Sunny
Special events?:
Who worked:
Krystin, Alex, Sayo, Clair Cl, Tori w/ Micah, John SA, Taylor FR
Flow of Business, Cuts and Ticket Times:
It was a pretty lunch. Filled up by noon. Never went on a huge wait, just a few tables here or there. Had a steady flow of guests, and stayed full until 135. Went 2 on. Had 1 more little pop before close. Sushi bar got the bulk of the rush. I saw a lot of nigiri and specialty pieces going out. Ticket times were good. No customer issues. Had to comp 1 gyoza that Clair rang up on the wrong table. That was the only issue.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
-Kome Bucks
-Server Misring for Clair
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2247
Projected Sales : $2175 (+$255)
TY Lunch Sales: $2430
+/- : +$183, +8%
Lunch Covers: 127
Avg PPA: $19.13
Previous Days Labor:17%
Previous Days Comps: 7.28%
Controllable Comps: 2.64%
Weather: Warm and Sunny
Special events?:
Who worked:
Krystin, Alex, Sayo, Clair Cl, Tori w/ Micah, John SA, Taylor FR
Flow of Business, Cuts and Ticket Times:
It was a pretty lunch. Filled up by noon. Never went on a huge wait, just a few tables here or there. Had a steady flow of guests, and stayed full until 135. Went 2 on. Had 1 more little pop before close. Sushi bar got the bulk of the rush. I saw a lot of nigiri and specialty pieces going out. Ticket times were good. No customer issues. Had to comp 1 gyoza that Clair rang up on the wrong table. That was the only issue.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
-Kome Bucks
-Server Misring for Clair
R&M needs:
86'd items/ need more:
Thursday Recap 8/25/16
Written By: Leary
LY Lunch Sales: $1550
Projected Sales : $1850 (-$218)
TY Lunch Sales: $1632 ($554 catering order which brings up $2186 for lunch)
+/- : +$82, +5%
Lunch Covers:191
Avg PPA: $17.93
LY Dinner Sales: $5148
Projected Sales : $5800 (-$764)
TY Dinner Sales: $5036
+/- : -$112, -2%
Dinner Covers: 189
Avg PPA: $26.65
Previous Days Labor: 24%
Previous Days Comps: 5.44%
Controllable Comps: 0%
Weather: Sunny with partial clouds
Special events?:
Who worked:
Lunch: Lindsey, Kelly, Alex, Mandy Cl, Gabe SA, Tori H, Hiroe FR
Dinner: Lindsey, Krystin, Ruthy, Sophia, Dusten Cl, Tori & John H, Gabe SA,
Flow of Business, Cuts and Ticket Times:
Lunch was calm. Fill up all the way by 1230, and started to empty out by 1. Went 2 on by 120. No late pop. Kitchen and sushi bar handled our 1 pop well. Ticket times were good. The sushi bar was busy the whole shift getting the catering order ready. No comps. No customer complaints.
Dinner was steady, and went by quickly. Hit a wait by 615. Wait only got up to 40 minutes at it's peak, but there was steady flow of guests until close. Cut Lindsey and John at 9 when we had a slight lull, but ended up closing 4 on. Everything ran pretty smoothly. Ticket times were pretty solid. A lot of teamwork from the servers. No customers issues. Had a couple of comps due to sushi cards not getting wiped clean, but that was the biggest snag of the evening.
Specials:
3 Staff members that stood out (why/how):
Dan seem to be doing well.
Any VIP's in?
Comps& Void Detail:
-EMP Kome Bucks for Taylor
-Customer Kome Bucks
-Server misring for Krystin because of miscommunication.
-Recovery comps because sushi cards we're not wiped off
R&M needs:
-ABC came out and will be setting indoor traps, and will begin their building reinforcement tomorrow.
86'd items/ need more:
LY Lunch Sales: $1550
Projected Sales : $1850 (-$218)
TY Lunch Sales: $1632 ($554 catering order which brings up $2186 for lunch)
+/- : +$82, +5%
Lunch Covers:191
Avg PPA: $17.93
LY Dinner Sales: $5148
Projected Sales : $5800 (-$764)
TY Dinner Sales: $5036
+/- : -$112, -2%
Dinner Covers: 189
Avg PPA: $26.65
Previous Days Labor: 24%
Previous Days Comps: 5.44%
Controllable Comps: 0%
Weather: Sunny with partial clouds
Special events?:
Who worked:
Lunch: Lindsey, Kelly, Alex, Mandy Cl, Gabe SA, Tori H, Hiroe FR
Dinner: Lindsey, Krystin, Ruthy, Sophia, Dusten Cl, Tori & John H, Gabe SA,
Flow of Business, Cuts and Ticket Times:
Lunch was calm. Fill up all the way by 1230, and started to empty out by 1. Went 2 on by 120. No late pop. Kitchen and sushi bar handled our 1 pop well. Ticket times were good. The sushi bar was busy the whole shift getting the catering order ready. No comps. No customer complaints.
Dinner was steady, and went by quickly. Hit a wait by 615. Wait only got up to 40 minutes at it's peak, but there was steady flow of guests until close. Cut Lindsey and John at 9 when we had a slight lull, but ended up closing 4 on. Everything ran pretty smoothly. Ticket times were pretty solid. A lot of teamwork from the servers. No customers issues. Had a couple of comps due to sushi cards not getting wiped clean, but that was the biggest snag of the evening.
Specials:
3 Staff members that stood out (why/how):
Dan seem to be doing well.
Any VIP's in?
Comps& Void Detail:
-EMP Kome Bucks for Taylor
-Customer Kome Bucks
-Server misring for Krystin because of miscommunication.
-Recovery comps because sushi cards we're not wiped off
R&M needs:
-ABC came out and will be setting indoor traps, and will begin their building reinforcement tomorrow.
86'd items/ need more:
Thursday, August 25, 2016
Wednesday 8/24/16
Written By: Dusten
LY Lunch Sales:1422
Projected Sales :NA
TY Lunch Sales: 2019
+/- :+42% over LY
Lunch Covers: 100
Avg PPA:
LY Dinner Sales:5751
Projected Sales :NA
TY Dinner Sales:
+/- :
Dinner Covers: 159
Avg PPA:
Previous Days Labor: 14%
Previous Days Comps: 7.77
Controllable Comps: 3.86
Weather: partly cloudy and warm. low to mid 90's
Special events?: school started somewhere today
Who worked: Lunch: Grace, Lindsey, Kelly, Mandy CL, Taylor FR, Gabe SA, Tori training Micah at H.
Dinner: Grace, Mandy, KRystin, Alex, Sophia CL, Kaori SA, Taylor FR, John and Dan H
Flow of Business, Cuts and Ticket Times: Lunch was steady. No significant issues with ticket times, service or food.
Dinner was painfully slow for the longest time. We didn't really fill up till about 7pm. The pop finally came and we had a short wait until about 9pm. With the dining room full, I cut Grace and Mandy at 8:45 and then Alex at 9pm. Krystin and Sophia did an awesome job of shutting it down as we had a steady trickle of tables almost until 10pm
Specials:
3 Staff members that stood out (why/how): Caught John pretty severely over-pouring a glass of the Kanbara. He very carefully measures his cocktails and wines, so I hope correcting him in the moment has a lasting effect.
-Mandy has been rubbing people the wrong way a bit as a closer. There has been some confusion regarding some aspects of closing side work, mainly sweeping. I pulled the sidework checklists until we can get them updated to reflect some of the recent changes. Even I was confused as to who does what now. It seems silly that more energy is spent over frustration and bickering than would actually take to do the very simple task. But I do know as a closer it is irritating to have to pick up after someone else or do what they didn't. I think as Mandy settles into her new role she will calm down.
-Micah seems fairly coherent. Being his first training shift expectations are pretty low, but it would be prudent to have him train with someone with a few months more experience in the restaurant.
Any VIP's in? Victor, Tara and Kelvin, Nathan and a friend. Other regulars.
John Lee came in and asked about his $100 gift card. I explained the situation as best as I could and he was understanding.
Comps& Void Detail:22oz double ring. $24 for gift Card. Kaori used 6 of her $10 Kome bucks. 2 K-Buck cards from customers. Training meals for Tori and Micah
R&M needs:
86'd items/ need more: red wine glasses.
LY Lunch Sales:1422
Projected Sales :NA
TY Lunch Sales: 2019
+/- :+42% over LY
Lunch Covers: 100
Avg PPA:
LY Dinner Sales:5751
Projected Sales :NA
TY Dinner Sales:
+/- :
Dinner Covers: 159
Avg PPA:
Previous Days Labor: 14%
Previous Days Comps: 7.77
Controllable Comps: 3.86
Weather: partly cloudy and warm. low to mid 90's
Special events?: school started somewhere today
Who worked: Lunch: Grace, Lindsey, Kelly, Mandy CL, Taylor FR, Gabe SA, Tori training Micah at H.
Dinner: Grace, Mandy, KRystin, Alex, Sophia CL, Kaori SA, Taylor FR, John and Dan H
Flow of Business, Cuts and Ticket Times: Lunch was steady. No significant issues with ticket times, service or food.
Dinner was painfully slow for the longest time. We didn't really fill up till about 7pm. The pop finally came and we had a short wait until about 9pm. With the dining room full, I cut Grace and Mandy at 8:45 and then Alex at 9pm. Krystin and Sophia did an awesome job of shutting it down as we had a steady trickle of tables almost until 10pm
Specials:
3 Staff members that stood out (why/how): Caught John pretty severely over-pouring a glass of the Kanbara. He very carefully measures his cocktails and wines, so I hope correcting him in the moment has a lasting effect.
-Mandy has been rubbing people the wrong way a bit as a closer. There has been some confusion regarding some aspects of closing side work, mainly sweeping. I pulled the sidework checklists until we can get them updated to reflect some of the recent changes. Even I was confused as to who does what now. It seems silly that more energy is spent over frustration and bickering than would actually take to do the very simple task. But I do know as a closer it is irritating to have to pick up after someone else or do what they didn't. I think as Mandy settles into her new role she will calm down.
-Micah seems fairly coherent. Being his first training shift expectations are pretty low, but it would be prudent to have him train with someone with a few months more experience in the restaurant.
Any VIP's in? Victor, Tara and Kelvin, Nathan and a friend. Other regulars.
John Lee came in and asked about his $100 gift card. I explained the situation as best as I could and he was understanding.
Comps& Void Detail:22oz double ring. $24 for gift Card. Kaori used 6 of her $10 Kome bucks. 2 K-Buck cards from customers. Training meals for Tori and Micah
R&M needs:
86'd items/ need more: red wine glasses.
Tuesday, August 23, 2016
Tuesday 8/23/16
Written By: Samara
LY Lunch Sales: $1774
Projected Sales : N/A
TY Lunch Sales: $1986
+/- : +12% over LY
Lunch Covers: 127
Avg PPA: $15.64
LY Dinner Sales: $4874
Projected Sales : N/A
TY Dinner Sales: $5029
+/- : +3% over LY
Dinner Covers: 190
Avg PPA: $26.47
Previous Days Labor: 16%
Previous Days Comps: 5.77%
Controllable Comps: 0%!!!
Weather:
Special events?:
Who worked: LUNCH- Kelly, Lindsey, Johnny, Mandy (CL), John (SA), Tori (H), Renee (FR)
DINNER- Kelly, Lindsey, Krystin, Cindy, Clair (CL), Hiroe (FR), Renee & John (H), Gabe (SA)
Flow of Business, Cuts and Ticket Times: Lunch and Dinner were equally busy. Not too much to report. Kind of a whirlwind day.
Sushi got backed up around 8pm, especially Zero Ban. Had two tuna pokes that I had to comp for long ticket times.
Specials: Snow Crab, Tsubugai
3 Staff members that stood out (why/how): John sold a large bottle of sake when the table asked for a small bottle. The bottle had already been poured and he closed out their CC when they spoke up. I had to open the tab and fix the mess. The table seemed annoyed at the oversight. We ended reusing the bottle for by the glass (luckily). I thought about having him pay for his mistake, so it worked out. His frustrations were apparent. After the shift, he came to me, saying he feels past over for becoming a server. We had a long talk. I let him know that he was next in line after Renee, as long as he continued to expand his knowledge of the menu, make less mistakes, and not let negative things during service effect his behavior. He has a tendency to shut down emotionally and is unable to bounce back. He made it clear that becoming a server is less about the money and more about the popularity and status that comes with being "at the top of the food chain". I really want him to show me he cares about serving people/giving excellent service over status. I have faith that he can accomplish this goal but he'll need continued mentoring. I appreciate that he asked exactly what he needed to do to achieve this goal...but I am also concerned that he'll continue to focus more on other's achievements over his own personal growth. That's my two cents. I value the other manager's opinion on this and how to nurture him going forward. For now, I'm going to start scheduling him to CT once a week and see how it goes.
Gabe needs an eye on him while he's SAing. He is certainly faster than Taylor but he's still got a lot to learn in efficiency of steps.
I hired a host! His name is Micah and he starts training with Tori tomorrow. He's set up in hot schedules but needs a clock in.
Any VIP's in? Kayo, Take's Dad, Rachel & Carlos
Comps& Void Detail:
-100% Kitchen Error for 50 minute Tuna Poke
-50% Kitchen Error for 40 minute Tuna Poke
-Employee Day off for Spencer
-Employee Kome Bucks for Spencer
-Lots of Rolls comped under Training for Sushi Bar
-Owner Comp for Kayo and Fam
R&M needs:
86'd items/ need more: Garbage bags
LY Lunch Sales: $1774
Projected Sales : N/A
TY Lunch Sales: $1986
+/- : +12% over LY
Lunch Covers: 127
Avg PPA: $15.64
LY Dinner Sales: $4874
Projected Sales : N/A
TY Dinner Sales: $5029
+/- : +3% over LY
Dinner Covers: 190
Avg PPA: $26.47
Previous Days Labor: 16%
Previous Days Comps: 5.77%
Controllable Comps: 0%!!!
Weather:
Special events?:
Who worked: LUNCH- Kelly, Lindsey, Johnny, Mandy (CL), John (SA), Tori (H), Renee (FR)
DINNER- Kelly, Lindsey, Krystin, Cindy, Clair (CL), Hiroe (FR), Renee & John (H), Gabe (SA)
Flow of Business, Cuts and Ticket Times: Lunch and Dinner were equally busy. Not too much to report. Kind of a whirlwind day.
Sushi got backed up around 8pm, especially Zero Ban. Had two tuna pokes that I had to comp for long ticket times.
Specials: Snow Crab, Tsubugai
3 Staff members that stood out (why/how): John sold a large bottle of sake when the table asked for a small bottle. The bottle had already been poured and he closed out their CC when they spoke up. I had to open the tab and fix the mess. The table seemed annoyed at the oversight. We ended reusing the bottle for by the glass (luckily). I thought about having him pay for his mistake, so it worked out. His frustrations were apparent. After the shift, he came to me, saying he feels past over for becoming a server. We had a long talk. I let him know that he was next in line after Renee, as long as he continued to expand his knowledge of the menu, make less mistakes, and not let negative things during service effect his behavior. He has a tendency to shut down emotionally and is unable to bounce back. He made it clear that becoming a server is less about the money and more about the popularity and status that comes with being "at the top of the food chain". I really want him to show me he cares about serving people/giving excellent service over status. I have faith that he can accomplish this goal but he'll need continued mentoring. I appreciate that he asked exactly what he needed to do to achieve this goal...but I am also concerned that he'll continue to focus more on other's achievements over his own personal growth. That's my two cents. I value the other manager's opinion on this and how to nurture him going forward. For now, I'm going to start scheduling him to CT once a week and see how it goes.
Gabe needs an eye on him while he's SAing. He is certainly faster than Taylor but he's still got a lot to learn in efficiency of steps.
I hired a host! His name is Micah and he starts training with Tori tomorrow. He's set up in hot schedules but needs a clock in.
Any VIP's in? Kayo, Take's Dad, Rachel & Carlos
Comps& Void Detail:
-100% Kitchen Error for 50 minute Tuna Poke
-50% Kitchen Error for 40 minute Tuna Poke
-Employee Day off for Spencer
-Employee Kome Bucks for Spencer
-Lots of Rolls comped under Training for Sushi Bar
-Owner Comp for Kayo and Fam
R&M needs:
86'd items/ need more: Garbage bags
Monday, August 22, 2016
Monday PM Recap 8/22/16
Written By: Leary
LY Dinner Sales: 4986
Projected Sales : 5000 (-125)
TY Dinner Sales: 4875
+/- : -2%, -111
Dinner Covers: 198
Avg PPA: 24.62
Weather: Humid and Sunny
Special events?: Back to school week fro AISD, College classes start next week
Who worked:
Clair, Mandy, Ruthy, Grace, Jason Cl, Renee & Dan H,
Flow of Business, Cuts and Ticket Times:
Slow start but we filled up by 630. 45 min wait by 7. Steady flow until about 915, and then died off at 930. Staff was on point tonight. Ticket times were solid. Had a couple 30 min rolls during the peak of business, but times quickly came back down. Cut Clair and Renee at 9, and went 2 on at 930. Thought we might get a late pop with the students being back in town, back nothing after 930. No customer issues
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
-A couple Kome bucks
-Several Emp Kome Bucks
-SIN for Noble Pig, Ramen Tatsu Ya, Dai Due
R&M needs:
86'd items/ need more:
LY Dinner Sales: 4986
Projected Sales : 5000 (-125)
TY Dinner Sales: 4875
+/- : -2%, -111
Dinner Covers: 198
Avg PPA: 24.62
Weather: Humid and Sunny
Special events?: Back to school week fro AISD, College classes start next week
Who worked:
Clair, Mandy, Ruthy, Grace, Jason Cl, Renee & Dan H,
Flow of Business, Cuts and Ticket Times:
Slow start but we filled up by 630. 45 min wait by 7. Steady flow until about 915, and then died off at 930. Staff was on point tonight. Ticket times were solid. Had a couple 30 min rolls during the peak of business, but times quickly came back down. Cut Clair and Renee at 9, and went 2 on at 930. Thought we might get a late pop with the students being back in town, back nothing after 930. No customer issues
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
-A couple Kome bucks
-Several Emp Kome Bucks
-SIN for Noble Pig, Ramen Tatsu Ya, Dai Due
R&M needs:
86'd items/ need more:
Monday AM 8/22/16
Written By: Samara
LY Lunch Sales: $2232
Projected Sales : N/A
TY Lunch Sales: $1802
+/- : -19% under LY
Lunch Covers: 102
Avg PPA: $17.67
Previous Days Labor: 18.06%
Previous Days Comps: 4.14%
Controllable Comps: 4.31%
Weather: 80's and sunny
Special events?: First day of school!
Who worked: Clair, Mandy, Cindy, Johnny (CL), Hiroe (FR), Gabe (SA), Junko (H)
Flow of Business, Cuts and Ticket Times: Mellow lunch. Filled up briefly around noon and by 12:45, the majority of the restaurant was empty. Had another small rush. Cut Clair at 1pm, Mandy 1:30, and Cindy at 1:50. No long ticket times or customer issue.
Specials:
3 Staff members that stood out (why/how): It's nice to have Cindy back. She said with her school schedule she can work 2-3 shifts a week again,
No stand outs for the day.
Any VIP's in? Cole from Cheer Ups
Comps& Void Detail: A couple SIN. No controllable comps!
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2232
Projected Sales : N/A
TY Lunch Sales: $1802
+/- : -19% under LY
Lunch Covers: 102
Avg PPA: $17.67
Previous Days Labor: 18.06%
Previous Days Comps: 4.14%
Controllable Comps: 4.31%
Weather: 80's and sunny
Special events?: First day of school!
Who worked: Clair, Mandy, Cindy, Johnny (CL), Hiroe (FR), Gabe (SA), Junko (H)
Flow of Business, Cuts and Ticket Times: Mellow lunch. Filled up briefly around noon and by 12:45, the majority of the restaurant was empty. Had another small rush. Cut Clair at 1pm, Mandy 1:30, and Cindy at 1:50. No long ticket times or customer issue.
Specials:
3 Staff members that stood out (why/how): It's nice to have Cindy back. She said with her school schedule she can work 2-3 shifts a week again,
No stand outs for the day.
Any VIP's in? Cole from Cheer Ups
Comps& Void Detail: A couple SIN. No controllable comps!
R&M needs:
86'd items/ need more:
Sunday AM Recap 8/21/16
Written By: Leary
LY Lunch Sales: $2893
Projected Sales : $2975 (-$139)
TY Lunch Sales: $2836
+/- : -2%, -$57
Lunch Covers: 147
Avg PPA: $19.29
Previous Days Labor: 10.94%
Previous Days Comps: 4.62%
Controllable Comps: 3.27 %
Weather: Cloudy, started drizzling by the end of the shift.
Special events?:
Who worked:
Alex, Ruthy, Krystin Jason Cl, Dan H, Gabriel SA, Renee FR
Flow of Business, Cuts and Ticket Times:
It was a busy Sunday. It seems like the cloudy weather is driving people in. The first hour was mellow, but the rest of the shift we were full and steady. Had a few tables waiting here or there, but never got on a large wait. Ticket times were averaging 25-30 minutes at the sushi bar and kitchen during the busiest parts of the shift, but most tables were pretty understanding. It seemed like there were a lot of specialty pieces being ordered at the bar, and mostly fry items ordered in the kitchen. I ran a couple of the longer tickets, and I made apologies, but no comps needed for long ticket times.
Had one issue with a walk in 9-top. They came in a little before noon, and were quoted 30 minutes. Were we holding tables in the back Bs, and A8 & A7 to cover our bases. We were waiting on B6 or A7 to get up. B6 ended up ordering a second round of food after their first round took30 minutes, and A7 hung out a good 20 minutes after closing out. The party ended up waiting around 45 minutes. They had hungry kids and were getting pretty impatient with Dan. When I spoke with them they said they would have been happy to split up, but they were never given that option. The grandmother was pretty unhappy and let me know it. We should make sure all hosts ask this question of big tops now on. I started setting up 2 tables for them when A7 thankfully got up. We got it set up, and got them sat immediately. They were celebrating a birthday, and I wanted to start off the meal on the right foot. I sent out some edamame and kara-age on the house, and ran it out with a second round of apologies. There were very grateful and all smiles after that.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
-Lynn came in with Olive and Erin
-John
Comps& Void Detail:
-Kome Bucks
-FNF for Lynn
-Recovery Edamame Kara-age
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2893
Projected Sales : $2975 (-$139)
TY Lunch Sales: $2836
+/- : -2%, -$57
Lunch Covers: 147
Avg PPA: $19.29
Previous Days Labor: 10.94%
Previous Days Comps: 4.62%
Controllable Comps: 3.27 %
Weather: Cloudy, started drizzling by the end of the shift.
Special events?:
Who worked:
Alex, Ruthy, Krystin Jason Cl, Dan H, Gabriel SA, Renee FR
Flow of Business, Cuts and Ticket Times:
It was a busy Sunday. It seems like the cloudy weather is driving people in. The first hour was mellow, but the rest of the shift we were full and steady. Had a few tables waiting here or there, but never got on a large wait. Ticket times were averaging 25-30 minutes at the sushi bar and kitchen during the busiest parts of the shift, but most tables were pretty understanding. It seemed like there were a lot of specialty pieces being ordered at the bar, and mostly fry items ordered in the kitchen. I ran a couple of the longer tickets, and I made apologies, but no comps needed for long ticket times.
Had one issue with a walk in 9-top. They came in a little before noon, and were quoted 30 minutes. Were we holding tables in the back Bs, and A8 & A7 to cover our bases. We were waiting on B6 or A7 to get up. B6 ended up ordering a second round of food after their first round took30 minutes, and A7 hung out a good 20 minutes after closing out. The party ended up waiting around 45 minutes. They had hungry kids and were getting pretty impatient with Dan. When I spoke with them they said they would have been happy to split up, but they were never given that option. The grandmother was pretty unhappy and let me know it. We should make sure all hosts ask this question of big tops now on. I started setting up 2 tables for them when A7 thankfully got up. We got it set up, and got them sat immediately. They were celebrating a birthday, and I wanted to start off the meal on the right foot. I sent out some edamame and kara-age on the house, and ran it out with a second round of apologies. There were very grateful and all smiles after that.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
-Lynn came in with Olive and Erin
-John
Comps& Void Detail:
-Kome Bucks
-FNF for Lynn
-Recovery Edamame Kara-age
R&M needs:
86'd items/ need more:
Sunday, August 21, 2016
Sunday PM 8/21/16
Written By: Dusten
LY Dinner Sales: 4687
Projected Sales : 5125
TY Dinner Sales: 4864
+/- : over LY by 4%, under PS by -$261
Dinner Covers: 187
Avg PPA: 26.01
Weather: Rain Drizzle Drizzle
Special events?: Some people are starting school tomorrow. College kids are back in full force.
Who worked: Alex, Grace, Krystin, Ruthy, Clair CL, John and Renee H, Gabe SA and Hiroe FR
Flow of Business, Cuts and Ticket Times: Busy early on. We filled up around 6pm and stayed on wait until 8:25. A couple large parties walked in in addition to our reservations. This pushed the wait times to 45 minutes or so. Roll ticket times went to about 20-25 minutes. No customer issues. Staff seemed to be pretty on point. I cut Alex and Grace at 8:30, Renee and Krystin at 8:45.
Specials:Sesame Soft Serve is a hit.
3 Staff members that stood out (why/how): Gabe reminded me that he dropped off his TABC certification the last time I managed. He said he didn't see any update on hotschedules, but I assured him we had it. I can tell he is trying to get ahead. SAing is definitely his strong suit.
-Can we do something about training the food runners on proper pronunciation of the menu items? I heard Taylor butcher "moriawase" when he dropped it off this weekend. I know things are mispelled and abbreviated on tickets when they print in the back, but it is important sound like you know what you are presenting
-I think Renee is getting antsy about server training, financially speaking. John is a pillar of pious patience.
-Krystin accidentally spilled a bit of soy sauce on a woman in a white dress. We got the stian out, but I comped 50% of her check and gave her a kome buck card for the future as well.
Any VIP's in? Monk and friends. Renee's boyfriend. Grumpy old guy that likes the Kanbara and treating himself. He sits with the newspaper during his dinner. Some other couple-regulars. A friend of Renee's that come in for their anniversary- this was their 11th.
Comps& Void Detail: 1xInari- order error. A few bday desserts- camembert and a taiyaki. 2 kome buck cards
$14.5 recovery comp.
R&M needs:
86'd items/ need more:Madai 22oz Kirin, Both Sauv Blancs.
LY Dinner Sales: 4687
Projected Sales : 5125
TY Dinner Sales: 4864
+/- : over LY by 4%, under PS by -$261
Dinner Covers: 187
Avg PPA: 26.01
Weather: Rain Drizzle Drizzle
Special events?: Some people are starting school tomorrow. College kids are back in full force.
Who worked: Alex, Grace, Krystin, Ruthy, Clair CL, John and Renee H, Gabe SA and Hiroe FR
Flow of Business, Cuts and Ticket Times: Busy early on. We filled up around 6pm and stayed on wait until 8:25. A couple large parties walked in in addition to our reservations. This pushed the wait times to 45 minutes or so. Roll ticket times went to about 20-25 minutes. No customer issues. Staff seemed to be pretty on point. I cut Alex and Grace at 8:30, Renee and Krystin at 8:45.
Specials:Sesame Soft Serve is a hit.
3 Staff members that stood out (why/how): Gabe reminded me that he dropped off his TABC certification the last time I managed. He said he didn't see any update on hotschedules, but I assured him we had it. I can tell he is trying to get ahead. SAing is definitely his strong suit.
-Can we do something about training the food runners on proper pronunciation of the menu items? I heard Taylor butcher "moriawase" when he dropped it off this weekend. I know things are mispelled and abbreviated on tickets when they print in the back, but it is important sound like you know what you are presenting
-I think Renee is getting antsy about server training, financially speaking. John is a pillar of pious patience.
-Krystin accidentally spilled a bit of soy sauce on a woman in a white dress. We got the stian out, but I comped 50% of her check and gave her a kome buck card for the future as well.
Any VIP's in? Monk and friends. Renee's boyfriend. Grumpy old guy that likes the Kanbara and treating himself. He sits with the newspaper during his dinner. Some other couple-regulars. A friend of Renee's that come in for their anniversary- this was their 11th.
Comps& Void Detail: 1xInari- order error. A few bday desserts- camembert and a taiyaki. 2 kome buck cards
$14.5 recovery comp.
R&M needs:
86'd items/ need more:Madai 22oz Kirin, Both Sauv Blancs.
Saturday Recap 8/20/16
Written By: Leary
LY Lunch Sales: $3581
Projected Sales : $2725 (+$234)
TY Lunch Sales: $2959
+/- : -$622, -17%
Lunch Covers: 177
Avg PPA: $16.72
LY Dinner Sales: $6953
Projected Sales : $7100 (-$237)
TY Dinner Sales: $6863
+/- : -1%, -$90
Dinner Covers: 240
Avg PPA: $28.60
Previous Days Labor: 12.82%
Previous Days Comps: 3.9%%
Controllable Comps: 4.13%
Weather: Cloudy morning, it started pouring around 4, but cleared up by 645
Special events?:
Who worked:
Lunch: Lindsey, Kelly, Clair, Johnny Cl, Hiroe FR, John SA, Renee H
Dinner: Alex, Krystin, Ruthy, Grace, Dusten Cl, John & Dan H, Taylor SA, Hiroe FR, Renee Cktl
Flow of Business, Cuts and Ticket Times:
I'm feeling pretty bad with a sinus infection so I'm going to keep this brief
Lunch- Lunch was good and busy. Got up to a 30 minute wait, and came off it by 230. Renee did a good job running the host stand solo. Went 2 on at 230. Ticket times were mostly good. Kitchen got a late pop and had a 22 min Takoyaki app. The tables was pretty grumpy so I comped it, and they were much happier by the end. No other issues.
Dinner-
Despite the massive rain storm we had a couple larger parties come in at 5 pm, but still a slow start for a Saturday. Did fill up and go on at wait by 6, and shortly after the rain stopped and we hit a 45 min-1 hour wait. Stayed steady until about 10 pm, and then came off the wait. Went 2 on and cut John. Not much business in the last hour. No customer issues. Ticket times were good. The sushi bar was awesome tonight. They were really busy, but tickets came out fast. Too bad Steve is leaving. His rolls and speed have improved greatly.
Specials:
Snow Crab Nigiri- 11
Tsubugai- 12
3 Staff members that stood out (why/how):
Any VIP's in?
-James & Ingrid
-Kelly, Samara, Renee, & Chelsea
-Kayo and friends
Comps& Void Detail:
-FNF for Kayo's friend
-Employee Day Off for Kelly, Samara, Renee, and Chelsea (Kelly's Bday dinner)
-Recovery Takoyaki
R&M needs:
-Small roof leaks in the kitchen and party room tonight. Kayo, is the roof still under warranty? Who should I contact?
-The dumpster didn't get emptied for the second Friday in a row. Incredibly frustrating considering I spoke to someone there Friday morning.
86'd items/ need more:
LY Lunch Sales: $3581
Projected Sales : $2725 (+$234)
TY Lunch Sales: $2959
+/- : -$622, -17%
Lunch Covers: 177
Avg PPA: $16.72
LY Dinner Sales: $6953
Projected Sales : $7100 (-$237)
TY Dinner Sales: $6863
+/- : -1%, -$90
Dinner Covers: 240
Avg PPA: $28.60
Previous Days Labor: 12.82%
Previous Days Comps: 3.9%%
Controllable Comps: 4.13%
Weather: Cloudy morning, it started pouring around 4, but cleared up by 645
Special events?:
Who worked:
Lunch: Lindsey, Kelly, Clair, Johnny Cl, Hiroe FR, John SA, Renee H
Dinner: Alex, Krystin, Ruthy, Grace, Dusten Cl, John & Dan H, Taylor SA, Hiroe FR, Renee Cktl
Flow of Business, Cuts and Ticket Times:
I'm feeling pretty bad with a sinus infection so I'm going to keep this brief
Lunch- Lunch was good and busy. Got up to a 30 minute wait, and came off it by 230. Renee did a good job running the host stand solo. Went 2 on at 230. Ticket times were mostly good. Kitchen got a late pop and had a 22 min Takoyaki app. The tables was pretty grumpy so I comped it, and they were much happier by the end. No other issues.
Dinner-
Despite the massive rain storm we had a couple larger parties come in at 5 pm, but still a slow start for a Saturday. Did fill up and go on at wait by 6, and shortly after the rain stopped and we hit a 45 min-1 hour wait. Stayed steady until about 10 pm, and then came off the wait. Went 2 on and cut John. Not much business in the last hour. No customer issues. Ticket times were good. The sushi bar was awesome tonight. They were really busy, but tickets came out fast. Too bad Steve is leaving. His rolls and speed have improved greatly.
Specials:
Snow Crab Nigiri- 11
Tsubugai- 12
3 Staff members that stood out (why/how):
Any VIP's in?
-James & Ingrid
-Kelly, Samara, Renee, & Chelsea
-Kayo and friends
Comps& Void Detail:
-FNF for Kayo's friend
-Employee Day Off for Kelly, Samara, Renee, and Chelsea (Kelly's Bday dinner)
-Recovery Takoyaki
R&M needs:
-Small roof leaks in the kitchen and party room tonight. Kayo, is the roof still under warranty? Who should I contact?
-The dumpster didn't get emptied for the second Friday in a row. Incredibly frustrating considering I spoke to someone there Friday morning.
86'd items/ need more:
Saturday, August 20, 2016
Friday PM 8/19/16
Written By: Samara
LY Dinner Sales: $8236
Projected Sales : $8425
TY Dinner Sales: $7156
+/- : -13% under PS & -$1269
Dinner Covers: 253
Avg PPA: $28.28
Weather:
Special events?: Bat Fest
Who worked: Ruthy, Johnny, Lindsey, Sophia, Dusten (CL), Renee (CT), Chelsea & Dan (H), Taylor (FR), John (SA)
Flow of Business, Cuts and Ticket Times: Typical busy Friday. On a wait by 6pm, which quickly rose to an hour and fifteen minute quote times. I'm seeing a trend of new customers, probably just having moved here. Naturally the wait became inflated and lots of parties dropped off the list but the hosts adjusted their times accordingly. Off the wait around 10pm, I cut Renee, Ruthy, and Dan at this time. Cut Johnny at 10:20. No long ticket times or customer issue to note. I did see the sushi bar making more of an effort to get rolls for specific tables out at the same time. Good job everyone.
Specials: Tsubugai
3 Staff members that stood out (why/how): Dan did such an amazing job running the board at the host stand tonight. I bought him dinner as a thank you.
Any VIP's in? Not a one.
Comps& Void Detail:
-Few promo kome bucks
-Employee Kome bucks from Dusten & Dan
-DNL seaweed salad
-Server error from Sophia. 2 pieces of tuna and 1 piece of hamachi
R&M needs: The seam between the floor and wall at A4 is coming apart. I can feel hot air coming from outside. I'm assuming this will be taken care of when the reinforcement project commences.
86'd items/ need more:
LY Dinner Sales: $8236
Projected Sales : $8425
TY Dinner Sales: $7156
+/- : -13% under PS & -$1269
Dinner Covers: 253
Avg PPA: $28.28
Weather:
Special events?: Bat Fest
Who worked: Ruthy, Johnny, Lindsey, Sophia, Dusten (CL), Renee (CT), Chelsea & Dan (H), Taylor (FR), John (SA)
Flow of Business, Cuts and Ticket Times: Typical busy Friday. On a wait by 6pm, which quickly rose to an hour and fifteen minute quote times. I'm seeing a trend of new customers, probably just having moved here. Naturally the wait became inflated and lots of parties dropped off the list but the hosts adjusted their times accordingly. Off the wait around 10pm, I cut Renee, Ruthy, and Dan at this time. Cut Johnny at 10:20. No long ticket times or customer issue to note. I did see the sushi bar making more of an effort to get rolls for specific tables out at the same time. Good job everyone.
Specials: Tsubugai
3 Staff members that stood out (why/how): Dan did such an amazing job running the board at the host stand tonight. I bought him dinner as a thank you.
Any VIP's in? Not a one.
Comps& Void Detail:
-Few promo kome bucks
-Employee Kome bucks from Dusten & Dan
-DNL seaweed salad
-Server error from Sophia. 2 pieces of tuna and 1 piece of hamachi
R&M needs: The seam between the floor and wall at A4 is coming apart. I can feel hot air coming from outside. I'm assuming this will be taken care of when the reinforcement project commences.
86'd items/ need more:
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