Written By: Leary
LY Dinner Sales: $4915
Projected Sales : $5350 (-$246)
TY Dinner Sales: $5104
+/- : +$189, +4%
Dinner Covers: 182
Avg PPA: $27.01
Weather: Hot & Sunny
Special events?:
Who worked:
Lindsey, Ruthy, Mandy, Sophia, Dusten Cl, Renee Cocktail, Cindy & Tori H, Dan SA, John FR
Flow of Business, Cuts and Ticket Times:
Pretty slow start. Although it took awhile to get rolling, we did end up hitting an hour wait by 730. Stayed at an hour until about 830, and came off the wait at 915. Went 2 on, and cut first host. We stayed pretty full until close.
The slow start allowed for a nice steady pace to the business. No huge pop of tickets for sushi bar or kitchen. Had a decent wave at the end, but everything went smoothly and ticket times were solid all night.
Regular John didn't like the Usu Nigori so I comped it.
Had a gentleman call, and ask Tori for a reservation for 2. When she explained the policy, he apparently got pretty angry and starting saying that he was a vet, had fought for our country, and we weren't going to make a reservation for him. She told him she would hand the phone over to a manager. She told me about it as she handed me the phone, but I guess he hung up after she put him on hold.
Specials:
Jap Uni- 4
Snow Crab- 11
Salmon Katsu- 3
3 Staff members that stood out (why/how):
-Great having Cindy at the Host stand tonight. Always a pleasure.
-Dan did a good job as SA tonight, but he does seem to get tunnel vision when he feels busy.
-Renee handled the rush well. Seems to be doing a solid job cock tailing.
Any VIP's in?
-John
Comps& Void Detail:
-DNL for John
-Cust Kome Bucks
-Emp Kome bucks for Clair and Dusten
-Emp Day Off for Clair
R&M needs:
-Hood Vents are getting cleaned tonight.
-Matt had the contractors come out today, and they will be giving us an estimate for air curtain and sheet metal installation.
86'd items/ need more:
Friday, August 5, 2016
Thursday, August 4, 2016
Thursday AM 8/4/16
Written By: Samara
LY Lunch Sales: $1470
Projected Sales : $1750
TY Lunch Sales: $1903
+/- : +29% over LY & +$153 over PS
Lunch Covers: 115
Avg PPA: $16.55
Previous Days Labor:
Previous Days Comps: 5%
Controllable Comps: 3.69%
Weather: High 90's and sunny
Special events?:
Who worked: Lindsey, Grace, Sayo, Johnny (CL), John training Gabriel (SA), Hiroe (FR), Renee (H)
Flow of Business, Cuts and Ticket Times: Steady, no hassle lunch. Full and on a wait by noon, which quickly slowed down after one. Cut Lindsey at 1, Grace at 1:30, and Sayo at 1:50. No long ticket times or customer issue.
Had a interesting interaction with someone dining in from Glazer's. He gave Sayo a hard time when she said we were out of Le Pive...said something to the affect of "We'll just drink water then." I know Sayo has a tendency to judge people, so I went over to chat him up. Jason from Glazer's swung by yesterday and said they had been out of stock and were now in stock, but that their warehouse was short staffed. This is why we hadn't retrieved any this week. When I spoke to the guy at A7 (forgot him name) he was pretty aggressive with me as well. I apologized for being out of stock. He was on a tablet and said he saw 6 cases in the warehouse right now, implying that Sayo and myself were lying to him. So I gave him the whole run down from Jason. His tune changed and he was totally polite after that. He ordered Sake instead.
Specials:
3 Staff members that stood out (why/how): Great teamwork all around. No standouts today.
Any VIP's in? Cole from Cheer Ups, John from the Chronicle
Comps& Void Detail: FNF for Cole
R&M needs: Not sure what's going on with lights above the Kome sign. Let me know what happens tonight.
86'd items/ need more:
LY Lunch Sales: $1470
Projected Sales : $1750
TY Lunch Sales: $1903
+/- : +29% over LY & +$153 over PS
Lunch Covers: 115
Avg PPA: $16.55
Previous Days Labor:
Previous Days Comps: 5%
Controllable Comps: 3.69%
Weather: High 90's and sunny
Special events?:
Who worked: Lindsey, Grace, Sayo, Johnny (CL), John training Gabriel (SA), Hiroe (FR), Renee (H)
Flow of Business, Cuts and Ticket Times: Steady, no hassle lunch. Full and on a wait by noon, which quickly slowed down after one. Cut Lindsey at 1, Grace at 1:30, and Sayo at 1:50. No long ticket times or customer issue.
Had a interesting interaction with someone dining in from Glazer's. He gave Sayo a hard time when she said we were out of Le Pive...said something to the affect of "We'll just drink water then." I know Sayo has a tendency to judge people, so I went over to chat him up. Jason from Glazer's swung by yesterday and said they had been out of stock and were now in stock, but that their warehouse was short staffed. This is why we hadn't retrieved any this week. When I spoke to the guy at A7 (forgot him name) he was pretty aggressive with me as well. I apologized for being out of stock. He was on a tablet and said he saw 6 cases in the warehouse right now, implying that Sayo and myself were lying to him. So I gave him the whole run down from Jason. His tune changed and he was totally polite after that. He ordered Sake instead.
Specials:
3 Staff members that stood out (why/how): Great teamwork all around. No standouts today.
Any VIP's in? Cole from Cheer Ups, John from the Chronicle
Comps& Void Detail: FNF for Cole
R&M needs: Not sure what's going on with lights above the Kome sign. Let me know what happens tonight.
86'd items/ need more:
Wednesday 8/3/16
Written By: Samara
LY Lunch Sales: $1808
Projected Sales : $2150
TY Lunch Sales: $2193
+/- : +21% over LY & +43 over PS
Lunch Covers: 113
Avg PPA: $19.41
LY Dinner Sales: $5039
Projected Sales : $4650
TY Dinner Sales: $4790
+/- : -5% under LY & +$140 over PS
Dinner Covers: 169
Avg PPA: $28.34
Previous Days Labor:
Previous Days Comps:
Controllable Comps:
Weather:
Special events?:
Who worked: LUNCH- Lindsey, Mandy, Naoto, Johnny (CL), Dan (H), John (SA), Taylor (FR)
DINNER- Lindsey, Mandy, Naoto, Krystin, Camacho (CL), Dan & Chelsea (H), John training Gabriel (SA), Taylor (FR)
Flow of Business, Cuts and Ticket Times: Lunch was busy. Full and on a wait by noon. Lots of 3 and 4-tops waiting. Wait times got up to 30 minutes. By 1pm, the restaurant was full but it slowly died down. Cut Lindsey at 12:45, Mandy at 1:30, and Naoto at 1:45. Guy at A7 said his spicy Tonkotsu broth was "fishy". It was very fishy but I explained the kimchi is made with shrimp paste. I happily took it off his check and they were fine after that. No other customer issues or long ticket times.
Dinner had a similar flow to lunch. Filled up quickly, stayed on a consistent wait, and then by 9pm business dropped off. I cut Lindsey at 8:45, Mandy at 9, Naoto at 9:30, and Krystin at 9:45.
Krystin's last table tipped her $2 on $90. Luckily she brought this to my attention before they left (they were the last table to leave) and I asked from a place on concern if there was something wrong with their service. The woman mortified and said she meant to leave $20 not $2.
Specials: Japanese Uni, Snow Crab
3 Staff members that stood out (why/how): Jason Camacho does seem better from his recent slump. He didn't know how to calculate his tip out, which worries me. We went over how to do it together and figured it out.
Dan needs some polishing at the host stand. Both times he opened for lunch and dinner, he forgot to fully redo the 86 board and missed some other essential things. During service I've noticed he doesn't take phone numbers when it gets busy because people walk away and he's not particularly assertive. I had to remind him to speak to tables right as they're going over their quote times. I like him; he just needs some quality guidance.
John is still figuring out how to train people to SA. It's almost impossible to get him to stand back and watch how his trainees are progressing. I'm writing the SA manual now, so hopefully it will help him in the future.
Gabriel's first night SA training. He's very fast; he just need to work thoroughly wiping tables.
Any VIP's in? Rachel and Carlos but they didn't stay
Comps& Void Detail:
-DNL Tonkotsu ramen
-DNL edamame
-Open $ for Gift Card
-Several Promo Bucks
-Training meals for John and Gabriel
R&M needs: The lights above the Kome sign went out towards the end of the night. Calling an electrician to come look at them.
86'd items/ need more:
LY Lunch Sales: $1808
Projected Sales : $2150
TY Lunch Sales: $2193
+/- : +21% over LY & +43 over PS
Lunch Covers: 113
Avg PPA: $19.41
LY Dinner Sales: $5039
Projected Sales : $4650
TY Dinner Sales: $4790
+/- : -5% under LY & +$140 over PS
Dinner Covers: 169
Avg PPA: $28.34
Previous Days Labor:
Previous Days Comps:
Controllable Comps:
Weather:
Special events?:
Who worked: LUNCH- Lindsey, Mandy, Naoto, Johnny (CL), Dan (H), John (SA), Taylor (FR)
DINNER- Lindsey, Mandy, Naoto, Krystin, Camacho (CL), Dan & Chelsea (H), John training Gabriel (SA), Taylor (FR)
Flow of Business, Cuts and Ticket Times: Lunch was busy. Full and on a wait by noon. Lots of 3 and 4-tops waiting. Wait times got up to 30 minutes. By 1pm, the restaurant was full but it slowly died down. Cut Lindsey at 12:45, Mandy at 1:30, and Naoto at 1:45. Guy at A7 said his spicy Tonkotsu broth was "fishy". It was very fishy but I explained the kimchi is made with shrimp paste. I happily took it off his check and they were fine after that. No other customer issues or long ticket times.
Dinner had a similar flow to lunch. Filled up quickly, stayed on a consistent wait, and then by 9pm business dropped off. I cut Lindsey at 8:45, Mandy at 9, Naoto at 9:30, and Krystin at 9:45.
Krystin's last table tipped her $2 on $90. Luckily she brought this to my attention before they left (they were the last table to leave) and I asked from a place on concern if there was something wrong with their service. The woman mortified and said she meant to leave $20 not $2.
Specials: Japanese Uni, Snow Crab
3 Staff members that stood out (why/how): Jason Camacho does seem better from his recent slump. He didn't know how to calculate his tip out, which worries me. We went over how to do it together and figured it out.
Dan needs some polishing at the host stand. Both times he opened for lunch and dinner, he forgot to fully redo the 86 board and missed some other essential things. During service I've noticed he doesn't take phone numbers when it gets busy because people walk away and he's not particularly assertive. I had to remind him to speak to tables right as they're going over their quote times. I like him; he just needs some quality guidance.
John is still figuring out how to train people to SA. It's almost impossible to get him to stand back and watch how his trainees are progressing. I'm writing the SA manual now, so hopefully it will help him in the future.
Gabriel's first night SA training. He's very fast; he just need to work thoroughly wiping tables.
Any VIP's in? Rachel and Carlos but they didn't stay
Comps& Void Detail:
-DNL Tonkotsu ramen
-DNL edamame
-Open $ for Gift Card
-Several Promo Bucks
-Training meals for John and Gabriel
R&M needs: The lights above the Kome sign went out towards the end of the night. Calling an electrician to come look at them.
86'd items/ need more:
Wednesday, August 3, 2016
Tuesday 8/2/16
Written By: Samara
LY Lunch Sales: $1979
Projected Sales : $2100
TY Lunch Sales: $1624
+/- : 0% from Ly & -$476 under PS
Lunch Covers: 95
Avg PPA: $17.09
LY Dinner Sales: $4850
Projected Sales : $5029
TY Dinner Sales: $4899
+/- : -3% under LY & +$49 over PS
Dinner Covers:172
Avg PPA: $28.48
Previous Days Labor: 17%
Previous Days Comps: 4%
Controllable Comps: can we go over how to enter the comps in the spreadsheet? not sure how all of the new names of things are matching up in excel.
Weather: 90's and sunny
Special events?:
Who worked: LUNCH- Grace, Sayo, Lindsey, Johnny (CL), Taylor (FR), Renee (H), no SA
DINNER- Grace, Sayo, Mandy, Kelly, Clair (CL), Taylor (SA), Hiroe (FR), Dan and Renee (H)
Flow of Business, Cuts and Ticket Times: Lunch was slow. Filled up briefly around noon and then it dropped off. Cut Grace at 12:45, Sayo at 1:30, and Lindsey at 1:45. No long ticket times or customer issue. Since we didn't have an SA, Renee and I tagged team clearing and resetting tables. The servers were very helpful as well.
Dinner had a very odd flow. There was an incident that happened early in the shift that set a precedent for the entire night. A family of four, two little kids and two very checked out parents sitting at B1, were terrors. The little girl peed on the floor. We did our best to clean up the mess. The Dad was kind enough to mop it up. Then both of the kids are scribbling crayon on the backs of the chairs and on the table. The little boy was a screamer. It's amazing that this one table made everyone in their immediate vicinity grumpy: other guests, the hosts, and the servers. This carried over throughout the night. Everyone did their jobs well but it was noticeable how turned off the staff was. Clair in particular had table after table of over the top, difficult, and downright rude guests.
On a wait by 6:30, which lasted until around 9:30. I cut Grace, Sayo, and Renee at 9pm, and Mandy at 9:30. Right after cutting Mandy, had a six-top walk in and two couple at the sushi bar. The sushi bar couples stayed until almost 11pm. One of them parked their brand new Tesla halfway in the handicap spot and halfway in our walkway. The perfect way to end the weird night.
Specials:
3 Staff members that stood out (why/how): I'm waiting to hear back from Will to see if and when he's coming back to work.
I hired Gabriel today as a host/SA/FR. He seems very passionate and goal oriented. He starts SA training with John tomorrow.
Clair pushed through dealing with all the "bad" tables gracefully.
Renee has the capability of being visibly sour from time to time and right in front of guests. I caught her rolling her eyes and be less than cheery. Just something to keep an eye out for. Think she's great at all of her jobs but she might be the kind of person that can't easily bounce back from difficult situations.
Any VIP's in? Kyle who composed the Stranger Things soundtrack
Comps& Void Detail: Quite a few Promo Bucks
R&M needs: The Hood Vent guy called. They're picking up the keys during the day tomorrow and working after we close.
Dan from ABC called asking for Leary. (512) 801-4032
86'd items/ need more:
LY Lunch Sales: $1979
Projected Sales : $2100
TY Lunch Sales: $1624
+/- : 0% from Ly & -$476 under PS
Lunch Covers: 95
Avg PPA: $17.09
LY Dinner Sales: $4850
Projected Sales : $5029
TY Dinner Sales: $4899
+/- : -3% under LY & +$49 over PS
Dinner Covers:172
Avg PPA: $28.48
Previous Days Labor: 17%
Previous Days Comps: 4%
Controllable Comps: can we go over how to enter the comps in the spreadsheet? not sure how all of the new names of things are matching up in excel.
Weather: 90's and sunny
Special events?:
Who worked: LUNCH- Grace, Sayo, Lindsey, Johnny (CL), Taylor (FR), Renee (H), no SA
DINNER- Grace, Sayo, Mandy, Kelly, Clair (CL), Taylor (SA), Hiroe (FR), Dan and Renee (H)
Flow of Business, Cuts and Ticket Times: Lunch was slow. Filled up briefly around noon and then it dropped off. Cut Grace at 12:45, Sayo at 1:30, and Lindsey at 1:45. No long ticket times or customer issue. Since we didn't have an SA, Renee and I tagged team clearing and resetting tables. The servers were very helpful as well.
Dinner had a very odd flow. There was an incident that happened early in the shift that set a precedent for the entire night. A family of four, two little kids and two very checked out parents sitting at B1, were terrors. The little girl peed on the floor. We did our best to clean up the mess. The Dad was kind enough to mop it up. Then both of the kids are scribbling crayon on the backs of the chairs and on the table. The little boy was a screamer. It's amazing that this one table made everyone in their immediate vicinity grumpy: other guests, the hosts, and the servers. This carried over throughout the night. Everyone did their jobs well but it was noticeable how turned off the staff was. Clair in particular had table after table of over the top, difficult, and downright rude guests.
On a wait by 6:30, which lasted until around 9:30. I cut Grace, Sayo, and Renee at 9pm, and Mandy at 9:30. Right after cutting Mandy, had a six-top walk in and two couple at the sushi bar. The sushi bar couples stayed until almost 11pm. One of them parked their brand new Tesla halfway in the handicap spot and halfway in our walkway. The perfect way to end the weird night.
Specials:
3 Staff members that stood out (why/how): I'm waiting to hear back from Will to see if and when he's coming back to work.
I hired Gabriel today as a host/SA/FR. He seems very passionate and goal oriented. He starts SA training with John tomorrow.
Clair pushed through dealing with all the "bad" tables gracefully.
Renee has the capability of being visibly sour from time to time and right in front of guests. I caught her rolling her eyes and be less than cheery. Just something to keep an eye out for. Think she's great at all of her jobs but she might be the kind of person that can't easily bounce back from difficult situations.
Any VIP's in? Kyle who composed the Stranger Things soundtrack
Comps& Void Detail: Quite a few Promo Bucks
R&M needs: The Hood Vent guy called. They're picking up the keys during the day tomorrow and working after we close.
Dan from ABC called asking for Leary. (512) 801-4032
86'd items/ need more:
Tuesday, August 2, 2016
Monday Recap 8/1/15
Written By: Leary
LY Lunch Sales: $1843
Projected Sales : $1500 (-$43)
TY Lunch Sales: $1487
+/- : -$386, -21%
Lunch Covers: 82
Avg PPA: $17.77
LY Dinner Sales: $5027
Projected Sales : $4500 (+$511)
TY Dinner Sales: $5011
+/- : -$16, _0%
Dinner Covers: 174
Avg PPA: $28.80
Previous Days Labor: 15%
Previous Days Comps: 3.58%
Controllable Comps: 14.93%
Weather: Hot & Sunny
Special events?:
Who worked:
Lunch: Clair, Kelly, Sayo, Johnny Cl, Will SA, Hiroe FR
Dinner: Clair, Krystin, Ruthy, Alex, Jason Cl, Chelsea H, Hiroe FR, John SA
Flow of Business, Cuts and Ticket Times:
Lunch was painfully slow. Never filled up. It was just a slow trickle throughout the shift. Not much to report.
Dinner started off pretty chill, but we did go on a small wait by 630. We got up to 35-40 minutes from 7-830, and slowly died off by 915. Stayed pretty full until the end. Had to move John to SA, and Chelsea was cock tailing during the pop, so I was stuck at the host stand for most of the peak of business. The servers were all solid so they were ok not having as much support. No Zero-ban tonight so Nigiri items had some higher ticket times. A couple of grumpy tables, but no major issues. Kitchen tickets were solid.
Specials:
Japanese Uni- 13
Snow Crab- 12
Tsubugai- 15
3 Staff members that stood out (why/how):
-Hatha no-showed today. Not suprising.
-Will is pretty badly hurt, and is heading home tomorrow to go to the doctor and spend time with family. Unfortunately he didn't get all of his shifts covered, and hasn't really communicated his intentions of coming back or not.
-Jason did a really solid job at the sushi bar tonight. He seemed a lot more focused than he's been lately. It was good to see the change.
Any VIP's in?
Comps& Void Detail:
-Lots of Promo Kome Bucks
-Handful of SIN comps
-2 Birthday Comps
R&M needs:
86'd items/ need more:
LY Lunch Sales: $1843
Projected Sales : $1500 (-$43)
TY Lunch Sales: $1487
+/- : -$386, -21%
Lunch Covers: 82
Avg PPA: $17.77
LY Dinner Sales: $5027
Projected Sales : $4500 (+$511)
TY Dinner Sales: $5011
+/- : -$16, _0%
Dinner Covers: 174
Avg PPA: $28.80
Previous Days Labor: 15%
Previous Days Comps: 3.58%
Controllable Comps: 14.93%
Weather: Hot & Sunny
Special events?:
Who worked:
Lunch: Clair, Kelly, Sayo, Johnny Cl, Will SA, Hiroe FR
Dinner: Clair, Krystin, Ruthy, Alex, Jason Cl, Chelsea H, Hiroe FR, John SA
Flow of Business, Cuts and Ticket Times:
Lunch was painfully slow. Never filled up. It was just a slow trickle throughout the shift. Not much to report.
Dinner started off pretty chill, but we did go on a small wait by 630. We got up to 35-40 minutes from 7-830, and slowly died off by 915. Stayed pretty full until the end. Had to move John to SA, and Chelsea was cock tailing during the pop, so I was stuck at the host stand for most of the peak of business. The servers were all solid so they were ok not having as much support. No Zero-ban tonight so Nigiri items had some higher ticket times. A couple of grumpy tables, but no major issues. Kitchen tickets were solid.
Specials:
Japanese Uni- 13
Snow Crab- 12
Tsubugai- 15
3 Staff members that stood out (why/how):
-Hatha no-showed today. Not suprising.
-Will is pretty badly hurt, and is heading home tomorrow to go to the doctor and spend time with family. Unfortunately he didn't get all of his shifts covered, and hasn't really communicated his intentions of coming back or not.
-Jason did a really solid job at the sushi bar tonight. He seemed a lot more focused than he's been lately. It was good to see the change.
Any VIP's in?
Comps& Void Detail:
-Lots of Promo Kome Bucks
-Handful of SIN comps
-2 Birthday Comps
R&M needs:
86'd items/ need more:
Monday, August 1, 2016
Sunday PM 7/31/16
Written By: Samara
LY Dinner Sales: $4932
Projected Sales : $5500
TY Dinner Sales: $5540
+/- : +12% over LY & +$40 over PS
Dinner Covers: 217
Avg PPA: $25.53
Weather:
Special events?:
Who worked: Camacho, Alex, Mandy, Grace, Clair (CL), Hiroe training Renee (FR), John (SA)
Flow of Business, Cuts and Ticket Times: Line out the door at open. Triple sat everyone and then asked Hatha to quote people about ten minutes so the servers and the sushi bar (3 on again) could catch up. It worked. Full and on a wait by 6pm. Average wait time was about 30-40 minutes for most parties the entire night. I cocktailed from about 6pm-8pm...we'll have a permanent Sunday CT starting this coming week. Momentarily had some long sushi ticket times (35 minutes) around 9pm. Wait died down around 8:45. I cut Camacho, Alex, and Hatha at this time. Cut Mandy at 9:30 and Grace at 9:45.
Guy at the sushi bar sent back his Uni Box saying it was going bad. I tasted it and totally agreed. Comped it and sent him a piece of Japanese Uni as an apology. We 86'd Uni for the rest of the night. Is there any way to tell when Uni has gone bad before serving it? Just curious.
Specials: Snow Crab, Japanese Uni
3 Staff members that stood out (why/how): In John's eval, he expressed wanting to serve and so I asked him to start learning the sushi bar menu. He's really taken his new homework to heart, he's been ordering Nigiri for his shift meals to get a better understanding.
Hatha asked is she could work up until she leaves for school on August 25th. I let her know it depended on how this coming week played out and we'd revisit the subject again. I explained that it was important to schedule people who are dependable, service, and team oriented. I expressed my concern that she's "checked out" since she's moving soon. If I'm being honest -- and I always am -- I don't really see the point in doing her this favor. She isn't self motivated as she's quite content with standing around. With a watchful eye on her for most of the night, Tori and I instructed her every move and even then she wasn't fully present. So there's that. I'm ready to hire a more suitable replacement but I'll keep her on if she proves her worth.
Any VIP's in? Lindsey Creel
Comps& Void Detail: Server Error for Shrimp tempura from Grace.
DNL Uni Box
Recovery Japanese Uni
2 Birthday desserts
Employee Kome Bucks from John
A few Promo Kome bucks
Some voids for misrings and 86'd items
R&M needs:
86'd items/ need more: Lots of alcohol.
Can we purchase a couple more table chillers? We've run out 2 night this weekend.
LY Dinner Sales: $4932
Projected Sales : $5500
TY Dinner Sales: $5540
+/- : +12% over LY & +$40 over PS
Dinner Covers: 217
Avg PPA: $25.53
Weather:
Special events?:
Who worked: Camacho, Alex, Mandy, Grace, Clair (CL), Hiroe training Renee (FR), John (SA)
Flow of Business, Cuts and Ticket Times: Line out the door at open. Triple sat everyone and then asked Hatha to quote people about ten minutes so the servers and the sushi bar (3 on again) could catch up. It worked. Full and on a wait by 6pm. Average wait time was about 30-40 minutes for most parties the entire night. I cocktailed from about 6pm-8pm...we'll have a permanent Sunday CT starting this coming week. Momentarily had some long sushi ticket times (35 minutes) around 9pm. Wait died down around 8:45. I cut Camacho, Alex, and Hatha at this time. Cut Mandy at 9:30 and Grace at 9:45.
Guy at the sushi bar sent back his Uni Box saying it was going bad. I tasted it and totally agreed. Comped it and sent him a piece of Japanese Uni as an apology. We 86'd Uni for the rest of the night. Is there any way to tell when Uni has gone bad before serving it? Just curious.
Specials: Snow Crab, Japanese Uni
3 Staff members that stood out (why/how): In John's eval, he expressed wanting to serve and so I asked him to start learning the sushi bar menu. He's really taken his new homework to heart, he's been ordering Nigiri for his shift meals to get a better understanding.
Hatha asked is she could work up until she leaves for school on August 25th. I let her know it depended on how this coming week played out and we'd revisit the subject again. I explained that it was important to schedule people who are dependable, service, and team oriented. I expressed my concern that she's "checked out" since she's moving soon. If I'm being honest -- and I always am -- I don't really see the point in doing her this favor. She isn't self motivated as she's quite content with standing around. With a watchful eye on her for most of the night, Tori and I instructed her every move and even then she wasn't fully present. So there's that. I'm ready to hire a more suitable replacement but I'll keep her on if she proves her worth.
Any VIP's in? Lindsey Creel
Comps& Void Detail: Server Error for Shrimp tempura from Grace.
DNL Uni Box
Recovery Japanese Uni
2 Birthday desserts
Employee Kome Bucks from John
A few Promo Kome bucks
Some voids for misrings and 86'd items
R&M needs:
86'd items/ need more: Lots of alcohol.
Can we purchase a couple more table chillers? We've run out 2 night this weekend.
Sunday, July 31, 2016
Written By: Leary
LY Lunch Sales: $2264
Projected Sales : $2850 (+$125)
TY Lunch Sales: $2975
+/- : +$711, +31%
Lunch Covers: 179
Avg PPA: $16.62
Previous Days Labor: 13%
Previous Days Comps: 2.39%
Controllable Comps: 3.68%
Weather: Hot & Sunny
Special events?:
Who worked:
Alex, Ruthy, Krystin, Jason Cl, Renee H, John SA, Taylor FR
Flow of Business, Cuts and Ticket Times:
It was another solid lunch. Almost broke $3000. It was pretty busy from the start. We mostly filled up by 1130, and on a 20 minute wait by noon. We stayed on a steady 20-30 minute wait most of the day. off the wait by 230, but stayed pretty much full until close. Weird out-of-season Ramen pop today. We had a walk in 10-top come in at 1130, and were willing to split into 2 tables. 8 of them ordered Ramen, and we had about another 10 Ramens ordered shortly after that. The last 4 Ramens hit about 30-35 minutes. I touched based with the tables with long ticket times, and everyone was patient and understanding. After that initial pop, tickets times were great the rest of the shift. Sushi bar tickets were great all day.
Kristin had a couple misrings. She tough one guest asked for a korokke, and when she repeated it, he said yes. He wanted a Poke. It was pretty loud at that time. Another table had wanted Saba instead of Suzuki on the Sushi Lunches. Toshi rushed out a couple pieces and they were happy.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
-Kome Bucks
-FNF for a bartender at Bullfight
-Server misring Korokke & 2 Saba Nigiri
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2264
Projected Sales : $2850 (+$125)
TY Lunch Sales: $2975
+/- : +$711, +31%
Lunch Covers: 179
Avg PPA: $16.62
Previous Days Labor: 13%
Previous Days Comps: 2.39%
Controllable Comps: 3.68%
Weather: Hot & Sunny
Special events?:
Who worked:
Alex, Ruthy, Krystin, Jason Cl, Renee H, John SA, Taylor FR
Flow of Business, Cuts and Ticket Times:
It was another solid lunch. Almost broke $3000. It was pretty busy from the start. We mostly filled up by 1130, and on a 20 minute wait by noon. We stayed on a steady 20-30 minute wait most of the day. off the wait by 230, but stayed pretty much full until close. Weird out-of-season Ramen pop today. We had a walk in 10-top come in at 1130, and were willing to split into 2 tables. 8 of them ordered Ramen, and we had about another 10 Ramens ordered shortly after that. The last 4 Ramens hit about 30-35 minutes. I touched based with the tables with long ticket times, and everyone was patient and understanding. After that initial pop, tickets times were great the rest of the shift. Sushi bar tickets were great all day.
Kristin had a couple misrings. She tough one guest asked for a korokke, and when she repeated it, he said yes. He wanted a Poke. It was pretty loud at that time. Another table had wanted Saba instead of Suzuki on the Sushi Lunches. Toshi rushed out a couple pieces and they were happy.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
-Kome Bucks
-FNF for a bartender at Bullfight
-Server misring Korokke & 2 Saba Nigiri
R&M needs:
86'd items/ need more:
Saturday PM 7/30/16
Written By: Samara
LY Dinner Sales: $7240
Projected Sales : $7600
TY Dinner Sales: $6887
+/- : -5% under KY & -$713 under PS
Dinner Covers: 237
Avg PPA: $29.06
Weather: 80's and cool
Special events?:
Who worked: Grace, Ruthy, Camacho, Krystin, Clair (CL), Dan & Tori (H), John (SA), Hiroe (FR), Renee (CT)
Flow of Business, Cuts and Ticket Times: Slow start. Full and on a wait by 7:30, which lasted until about 10:30. A few long ticket times from the sushi bar but nothing noteworthy. Didn't have to comp a single thing related to long ticket times. No customer issues either.
I cut Grace and Ruthy at 10pm since their sections were full. Went down to just Clair at 10:45. Had a one top walk in at 10:50 but that's all she wrote.
I ordered pizza since the sushi bar was still slammed at 10pm.
Specials: Snow Crab, Japanese Uni
3 Staff members that stood out (why/how): The dishwasher stage isn't going to work out. He was only here for about 30 minutes when he went outside to smoke and ended up having multiple cigarette breaks through out the night, leaving piles of dirty dishes unattended. Close to closing, I caught him sitting on the patio in his apron (and wearing gloves) smoking. He seems generally unfocused, unmotivated, and feeble minded. Matt agreed.
Any VIP's in? Rachel & Carlos
Comps& Void Detail: Open $25 for a gift card, a couple of voids and misrings, some 86'd items
R&M needs:
86'd items/ need more: King Salmon
LY Dinner Sales: $7240
Projected Sales : $7600
TY Dinner Sales: $6887
+/- : -5% under KY & -$713 under PS
Dinner Covers: 237
Avg PPA: $29.06
Weather: 80's and cool
Special events?:
Who worked: Grace, Ruthy, Camacho, Krystin, Clair (CL), Dan & Tori (H), John (SA), Hiroe (FR), Renee (CT)
Flow of Business, Cuts and Ticket Times: Slow start. Full and on a wait by 7:30, which lasted until about 10:30. A few long ticket times from the sushi bar but nothing noteworthy. Didn't have to comp a single thing related to long ticket times. No customer issues either.
I cut Grace and Ruthy at 10pm since their sections were full. Went down to just Clair at 10:45. Had a one top walk in at 10:50 but that's all she wrote.
I ordered pizza since the sushi bar was still slammed at 10pm.
Specials: Snow Crab, Japanese Uni
3 Staff members that stood out (why/how): The dishwasher stage isn't going to work out. He was only here for about 30 minutes when he went outside to smoke and ended up having multiple cigarette breaks through out the night, leaving piles of dirty dishes unattended. Close to closing, I caught him sitting on the patio in his apron (and wearing gloves) smoking. He seems generally unfocused, unmotivated, and feeble minded. Matt agreed.
Clair was very stressed out in the beginning of the shift because he computer was hacked. She calmed down as the night went on.
Krystin was the MVP tonight
Any VIP's in? Rachel & Carlos
Comps& Void Detail: Open $25 for a gift card, a couple of voids and misrings, some 86'd items
R&M needs:
86'd items/ need more: King Salmon
Saturday, July 30, 2016
Written By: Leary
LY Lunch Sales: $2362
Projected Sales : $2500 (+$827)
TY Lunch Sales: $3327
+/- : +$965, +41%
Lunch Covers: 182
Avg PPA: $18.28
Previous Days Labor: 13%
Previous Days Comps: 3%
Controllable Comps: 0%
Weather: Hot and Sunny
Special events?:
Who worked:
Kelly, Alex, Lindsey, Johnny CL, John H, Dan SA, Hiroe w/ Renee FR
Flow of Business, Cuts and Ticket Times:
It was another solid lunch today. Normal slow start for Saturdays. On a wait by 1230, and went on and off the wait a couple of times until 230. Average wait time was 20-30minutes. Kitchen and Sushi both had good ticket times. Everything ran really smoothly, and another great day in sales.
Had one table complain about the Uni on their Hokkai-Don. She said it tasted off, and she had added the Tonkusen set with no Botan Ebi. I sent her a piece of Japanese Uni nigiri, and she loved it. No other customer issues.
Specials:
3 Staff members that stood out (why/how):
-John didn't show up today for his dishwasher today. The a chain of people I heard that he didn't know he had to work, but he never called Scott back. So no more John. Luckily someone came in yesterday looking for a job, and was referred by Daniel. He's coming in tonight to see how it goes. Hopefully he's able to start ASAP.
-Herminio had missed a couple of shifts this week because he was sick. He also was unaware he was suppose to work tonight. He came in for his check at the end of lunch, and he told me he's unable to work on weekends. He needs his schedule set Mon-Thur nights. He doesn't have a computer so if his schedule changes he is unaware. I also got a current phone number for him, and it is now in hotschedules.
Any VIP's in?
Comps& Void Detail:
-3 Customer Kome Bucks
-Cust DNL Jap Uni
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2362
Projected Sales : $2500 (+$827)
TY Lunch Sales: $3327
+/- : +$965, +41%
Lunch Covers: 182
Avg PPA: $18.28
Previous Days Labor: 13%
Previous Days Comps: 3%
Controllable Comps: 0%
Weather: Hot and Sunny
Special events?:
Who worked:
Kelly, Alex, Lindsey, Johnny CL, John H, Dan SA, Hiroe w/ Renee FR
Flow of Business, Cuts and Ticket Times:
It was another solid lunch today. Normal slow start for Saturdays. On a wait by 1230, and went on and off the wait a couple of times until 230. Average wait time was 20-30minutes. Kitchen and Sushi both had good ticket times. Everything ran really smoothly, and another great day in sales.
Had one table complain about the Uni on their Hokkai-Don. She said it tasted off, and she had added the Tonkusen set with no Botan Ebi. I sent her a piece of Japanese Uni nigiri, and she loved it. No other customer issues.
Specials:
3 Staff members that stood out (why/how):
-John didn't show up today for his dishwasher today. The a chain of people I heard that he didn't know he had to work, but he never called Scott back. So no more John. Luckily someone came in yesterday looking for a job, and was referred by Daniel. He's coming in tonight to see how it goes. Hopefully he's able to start ASAP.
-Herminio had missed a couple of shifts this week because he was sick. He also was unaware he was suppose to work tonight. He came in for his check at the end of lunch, and he told me he's unable to work on weekends. He needs his schedule set Mon-Thur nights. He doesn't have a computer so if his schedule changes he is unaware. I also got a current phone number for him, and it is now in hotschedules.
Any VIP's in?
Comps& Void Detail:
-3 Customer Kome Bucks
-Cust DNL Jap Uni
R&M needs:
86'd items/ need more:
Friday PM 7/29/16
Written By: Samara
LY Dinner Sales: $7562
Projected Sales : $7100
TY Dinner Sales: $6983
+/- : -8% under LY & -$117 under PS
Dinner Covers: 236
Avg PPA: $29.59
Weather: 80's and cool at night
Special events?:
Who worked: Lindsey, Ruthy, Johnny, Camacho, Sophia (CL), Dan & Chelsea (H), Taylor (FR), John (SA), Renee (CT)
Flow of Business, Cuts and Ticket Times: Mellow Summer Friday overall. Busy but not typical for the start of the weekend. On a wait by 7pm, which quickly rose to 45 minutes to 1 hour wait. Tables were turning quicker than usual, so wait times were a bit off for a small portion of the rush.
Had a walk in 5-top with some issues. "2 of us will only be ordering drinks" said the head of the party as they were sat at B1. About an hour into their meal, they stated that two more people were joining and they needed a bigger table. I explained that we were on an hour wait and as much i'd like to help, it would be inconveniencing people waiting. He asked if we could move A5 over a few feet to tack on some chairs to B1. I politely and firmly said we couldn't. They ended up having 3 of the original eaters leave and two new people joined them. They sat for an additional hour and half. They didn't order much more after that.
Wait died down around 9pm but picked up again and full again by 10pm. I cut Lindset at 9:45 since her section was full. Cut Ruthy and Dan at 10, Johnny at 10:30, and Camacho at 10:50.
Noticed the sushi bar making employee meals before paying customers again. I think this needs to be discussed in the next meeting.
Specials: Snow Crab, Japanese Uni (can someone show me how to find these numbers in the computer?, please and thank you)
3 Staff members that stood out (why/how): Even though she wasn't working tonight, Hatha was a big topic of discussion. Apparently she has told several staff members that she's leaving for college at the end of August. News to me. When I originally interviewed her, she said she had deferred for a year to save money. At this point, she's lied about lots of things so her character is in constant question. I wasn't surprised when I called her and she confirmed this. Next week will be her last. Tori has more availability now, I have some interviews set up, and Chloe will be back around the end of August as well.
It's nice to have Lindsey back. I almost forgot how vocal she gets with complaints, so that's going on her eval. Other than that and her toothache, she was in a good spirits.
Renee did a really great job at cocktailing. I'm confident she'll make an excellent server soon.
Any VIP's in? Susan and Jason, Vivienne and Eric
Comps& Void Detail:
-Employee Kome Bucks from John
-4 Promo Kome Bucks
R&M needs:
86'd items/ need more: Low on lots of alcohol. Probably going to run out by the end of the weekend, just a heads up...
LY Dinner Sales: $7562
Projected Sales : $7100
TY Dinner Sales: $6983
+/- : -8% under LY & -$117 under PS
Dinner Covers: 236
Avg PPA: $29.59
Weather: 80's and cool at night
Special events?:
Who worked: Lindsey, Ruthy, Johnny, Camacho, Sophia (CL), Dan & Chelsea (H), Taylor (FR), John (SA), Renee (CT)
Flow of Business, Cuts and Ticket Times: Mellow Summer Friday overall. Busy but not typical for the start of the weekend. On a wait by 7pm, which quickly rose to 45 minutes to 1 hour wait. Tables were turning quicker than usual, so wait times were a bit off for a small portion of the rush.
Had a walk in 5-top with some issues. "2 of us will only be ordering drinks" said the head of the party as they were sat at B1. About an hour into their meal, they stated that two more people were joining and they needed a bigger table. I explained that we were on an hour wait and as much i'd like to help, it would be inconveniencing people waiting. He asked if we could move A5 over a few feet to tack on some chairs to B1. I politely and firmly said we couldn't. They ended up having 3 of the original eaters leave and two new people joined them. They sat for an additional hour and half. They didn't order much more after that.
Wait died down around 9pm but picked up again and full again by 10pm. I cut Lindset at 9:45 since her section was full. Cut Ruthy and Dan at 10, Johnny at 10:30, and Camacho at 10:50.
Noticed the sushi bar making employee meals before paying customers again. I think this needs to be discussed in the next meeting.
Specials: Snow Crab, Japanese Uni (can someone show me how to find these numbers in the computer?, please and thank you)
3 Staff members that stood out (why/how): Even though she wasn't working tonight, Hatha was a big topic of discussion. Apparently she has told several staff members that she's leaving for college at the end of August. News to me. When I originally interviewed her, she said she had deferred for a year to save money. At this point, she's lied about lots of things so her character is in constant question. I wasn't surprised when I called her and she confirmed this. Next week will be her last. Tori has more availability now, I have some interviews set up, and Chloe will be back around the end of August as well.
It's nice to have Lindsey back. I almost forgot how vocal she gets with complaints, so that's going on her eval. Other than that and her toothache, she was in a good spirits.
Renee did a really great job at cocktailing. I'm confident she'll make an excellent server soon.
Any VIP's in? Susan and Jason, Vivienne and Eric
Comps& Void Detail:
-Employee Kome Bucks from John
-4 Promo Kome Bucks
R&M needs:
86'd items/ need more: Low on lots of alcohol. Probably going to run out by the end of the weekend, just a heads up...
Friday, July 29, 2016
Friday AM Recap 7/29/16
Written By: Leary
LY Lunch Sales: $1895
Projected Sales : $2500 (+$46)
TY Lunch Sales: $2546
+/- : +$651, +34%
Lunch Covers: 150
Avg PPA: $16.97
Weather: Hot, sunny, and humid
Special events?:
Who worked:
Grace, Kelly, Sayo, Clair Cl, John H, Will SA, Taylor FR
Flow of Business, Cuts and Ticket Times:
It was a really solid lunch all around. Filled up quickly, and we were on a 30 minute wait by 12:15. Got up to 45 minute wait by 1230. Slowed around 130, and was off the wait by 145. Everything went smoothly. Lots of teamwork and hustle all around today. Help John out at the host stand for a good portion of the initial rush, and then roved around. Ticket times form the sushi bar and kitchen were awesome. The servers were on point and all in a good mood. Support staff was solid. Great sales, no customer issues, and no comps. Really was a perfect shift all around.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
No comps
R&M needs:
86'd items/ need more:
LY Lunch Sales: $1895
Projected Sales : $2500 (+$46)
TY Lunch Sales: $2546
+/- : +$651, +34%
Lunch Covers: 150
Avg PPA: $16.97
Weather: Hot, sunny, and humid
Special events?:
Who worked:
Grace, Kelly, Sayo, Clair Cl, John H, Will SA, Taylor FR
Flow of Business, Cuts and Ticket Times:
It was a really solid lunch all around. Filled up quickly, and we were on a 30 minute wait by 12:15. Got up to 45 minute wait by 1230. Slowed around 130, and was off the wait by 145. Everything went smoothly. Lots of teamwork and hustle all around today. Help John out at the host stand for a good portion of the initial rush, and then roved around. Ticket times form the sushi bar and kitchen were awesome. The servers were on point and all in a good mood. Support staff was solid. Great sales, no customer issues, and no comps. Really was a perfect shift all around.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
No comps
R&M needs:
86'd items/ need more:
Written By: Leary
LY Lunch Sales: $2360
Projected Sales : $2050 (-$424)
TY Lunch Sales: $1626
+/- : -$734, -31%
Lunch Covers: 104
Avg PPA: $15.63
LY Dinner Sales: $5446
Projected Sales : $5200
TY Dinner Sales: $5220
+/- : -$226, -4%
Dinner Covers: $195
Avg PPA: $26.77
Weather: Hot and humid, looked like rain around 4pm, but just a few sprinkles and that's it.
Special events?:
Who worked:
Lunch: Lindsey, Krystin, Ruthy, Johnny Cl, Hatha H, Hiroe FR w/ Renee, Will SA
Dinner: Lindsey, Kelly, Sayo, Naoto, Sophia Cl, Will SA, Dan & Tori H, John FR w/ Renee
Flow of Business, Cuts and Ticket Times:
Lunch was pretty uneventful. Never really went on a wait. Filled mostly up by 1245, and then trickled off. Went 2 on at 1:05 and 1 on at 1:40.
Dinner had a slow start, but we got up to a 45-50 minute wait by 7. Had a walk in 6, and a 9-top which caused the wait to grow. I spent a lot of time cock tailing tonight, so I think adding that cocktail next Thursday will be helpful. Dan & Tori did a solid job at the host stand, but they both can be slightly forgetful at times. No major issues, just a lot of "oh yeah" moments. Servers did a solid job. Lots of teamwork from Naoto & Kelly tonight. It's always a huge difference having Naoto on the floor. Lindsey was having some stressful moments working on the new system, but I help her get through splitting checks and payments. She also is dealing with an infection in her tooth so I think it added to some frustration. Sayo had a difficult table in the party room. Nothing huge, just being pushy. She had a glass of bubbles drop and shoot into her eye, and had to go the bathroom to deal with that. It took a bit of help to get her through it, but we got back on track. In the her big top thank her for "putting up with them", and thanked her several times for taking such good care them. In the end everything went well, and we didn't have any customer issues. No uncontrollable comps either.
Sushi bar times were awesome tonight. The team worked really well back there, and Toshi is a roll making machine. Kitchen tickets were solid as well.
Had the engaged couple with all the instagram hits call and try to make reservations for tomorrow night. I told them I couldn't do it, but offered to buy them a drink while they wait for their table. I was later told they stiffed Dusten on their tab last time they came in, so I'm regretting that a bit, but they'll be more generous with their server this go-round.
Specials:
Japanese Uni-8
Snow Crab- 5
Tsubugai- 7
Carpaccio Spec- 11
Salmon Katsu- 1
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
3 customer Kome Bucks
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2360
Projected Sales : $2050 (-$424)
TY Lunch Sales: $1626
+/- : -$734, -31%
Lunch Covers: 104
Avg PPA: $15.63
LY Dinner Sales: $5446
Projected Sales : $5200
TY Dinner Sales: $5220
+/- : -$226, -4%
Dinner Covers: $195
Avg PPA: $26.77
Weather: Hot and humid, looked like rain around 4pm, but just a few sprinkles and that's it.
Special events?:
Who worked:
Lunch: Lindsey, Krystin, Ruthy, Johnny Cl, Hatha H, Hiroe FR w/ Renee, Will SA
Dinner: Lindsey, Kelly, Sayo, Naoto, Sophia Cl, Will SA, Dan & Tori H, John FR w/ Renee
Flow of Business, Cuts and Ticket Times:
Lunch was pretty uneventful. Never really went on a wait. Filled mostly up by 1245, and then trickled off. Went 2 on at 1:05 and 1 on at 1:40.
Dinner had a slow start, but we got up to a 45-50 minute wait by 7. Had a walk in 6, and a 9-top which caused the wait to grow. I spent a lot of time cock tailing tonight, so I think adding that cocktail next Thursday will be helpful. Dan & Tori did a solid job at the host stand, but they both can be slightly forgetful at times. No major issues, just a lot of "oh yeah" moments. Servers did a solid job. Lots of teamwork from Naoto & Kelly tonight. It's always a huge difference having Naoto on the floor. Lindsey was having some stressful moments working on the new system, but I help her get through splitting checks and payments. She also is dealing with an infection in her tooth so I think it added to some frustration. Sayo had a difficult table in the party room. Nothing huge, just being pushy. She had a glass of bubbles drop and shoot into her eye, and had to go the bathroom to deal with that. It took a bit of help to get her through it, but we got back on track. In the her big top thank her for "putting up with them", and thanked her several times for taking such good care them. In the end everything went well, and we didn't have any customer issues. No uncontrollable comps either.
Sushi bar times were awesome tonight. The team worked really well back there, and Toshi is a roll making machine. Kitchen tickets were solid as well.
Had the engaged couple with all the instagram hits call and try to make reservations for tomorrow night. I told them I couldn't do it, but offered to buy them a drink while they wait for their table. I was later told they stiffed Dusten on their tab last time they came in, so I'm regretting that a bit, but they'll be more generous with their server this go-round.
Specials:
Japanese Uni-8
Snow Crab- 5
Tsubugai- 7
Carpaccio Spec- 11
Salmon Katsu- 1
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
3 customer Kome Bucks
R&M needs:
86'd items/ need more:
Wednesday, July 27, 2016
Wednesday 7/27/16 recap
Written By:
LY Lunch Sales: 1645
Projected Sales : 1750
TY Lunch Sales: 2079
+/- : $329 over PS and 26% over LY
Lunch Covers: 132
Avg PPA: 15.75
LY Dinner Sales: 5140
Projected Sales : 4750
TY Dinner Sales: 4376
+/- :-374 under PS and -15% from LY
Dinner Covers: 167
Avg PPA: 26.20
Weather: rainy this morning. upper 80's to low 90's rest of the day
Special events?:
Who worked: Lunch: Naoto, Krystin, Kelly, Mandy CL, Taylor FR, Hatha H and Will SA
Dinner: Naoto, Krystin, Grace, Sayo, Sophia CL, Taylor FR, Hatha and John H and Will SA
Flow of Business, Cuts and Ticket Times: Lunch was steady. we went on a short wait at about 12:30 with maybe 5 two-tops on the queue. Sushi bar tickets stacked up for a little while, but nothing crazy. Kitchen had a few issues early on. The first I don't think it was anyone's fault- a woman found the tiniest spider crawling around on her plate. It could have come from around the table, perhaps the salad mix, but she wasn't too disturbed by it. Had the kitchen remake her katsu teishoku and everything was fine.
The more pervasive issue came from portioning of the kara-age and yakiniku. Mandy's party room ordered 4 kara-age teishoku, 2 thai 2 regular. The guys with the Thai style said their portions were significantly smaller than the regular. No one could really verify this except for Mandy. Had the kitchen send out two 1/2 orders Thai style and everything was fine. Immediately after that... not kidding, the next thing I saw leaving the kitchen was a Yakiniku teishoku that looked like a half portion. Kitchen says they were told to only put 3 pieces of beef on each skewer (and same amount for yaki-tori for that matter). Even if that were the case, these were TINY pieces of meat. At least half of each skewer was completely unused. Ziggy chalked it up to training issues. Servers say this has been an issue for more than a week now.
Dinner was slow up until about 7:30pm. No wait until after 8pm. Sushi tickets approached the 30 minute mark still. Servers were good to communicate with the guests. I cut Naoto at 8pm to give the girls a chance to make some money. Cut Krystin at 9pm and Sayo at 9:30pm. No issues during dinner besides a few misrings.
Specials: I brought in another batch of the peach & shiso infused sake for servers to give samples over the weekend. I suggested using a couple very small pieces of the peach with about 3oz of the sake in our normal sake glass. I gave a little bit to Rachel (of Rachel and Carlos fame) to try. She said she thought it was good, but maybe sweeter than she'd like for her meal, but great for dessert. I know she is very particular about her Kanbara. I've tried unsuccessfully to turn her onto our other sakes and she has unequivocally shut them down.
David and Ransom got to try it as well. They had some constructive criticism regarding the presentation. They, like Rachel are creatures of habit with their beverages, and they also enjoyed the sake with some helpful tasting notes. Please encourage the weekend servers to try a little if they haven't had it and, of course, to offer samples to our regulars for feedback. I'd like to start running the special soon. Please remind the staff also to sake the Texas Sake bottles.
3 Staff members that stood out (why/how): I had a talk with Taylor about his role as the absolute last line of defense against having obvious mistakes being delivered to guests. While I was back there talking about the yakiniku/yakitori portioning, he was about to run a curry with croquette that he even joked that it looked like it had been stepped on. I was surprised when he picked it up to take it out. It had been smashed in the bag with all the other croquettes. I stopped it from being run, had it remade and told him that ultimately if he takes a plate of food that isn't up to standard for presentation, he will be held as responsible for it as anyone else. Ultimately it comes down to his familiarity with the menu and how things should be plated as well as paying attention to those details.
It was brought to my attention that Kelly likes to change into her street clothes when doing her closing side work. I am unhappy to report that one (well, two) of the first things I saw when I came in today was Kelly's butt cheeks hanging out of her shorts while doing her opening side work. It is one thing if we aren't open yet, but with customers in the building, I feel it is highly inappropriate and unprofessional for any staff member to be out of uniform while on the clock. She was gone for the day when I learned of all this, so I did not get the chance to address it with her.
Hatha signed her probationary notice. We had a talk about the situation. I was relieved after reading the last blog, to see her show up for work. I hope she takes the severity of her probation serious.
Any VIP's in? Top Model girl. Rachel and her friend with the greatest laugh. Lauren sans her dog. Jason from Glazer's came in for a tasting and stayed for lunch. Ransom and David.
Had a dude drop off a resume. He was interested in serving or sushi chef. his info is next to the phones.
Kirk Miller with Mueller Living came by looking for a gift card. Apparently we did a trade with this publication through Elizabeth. They're running an ad for us for 12 months. I explainede the situation with our gift cards as best as I could. I got hi number: (512)694-4220, and told him Leary (who he asked for) would reach out to him.
Comps& Void Detail: Mandy had a space-cadet woman that walked her tab. Mandy said she was asking a lot of odd questions about her food. She came in with her daughter who left long before she did. She also asked Mandy if she could take our chopsticks to use for a knitting class. Mandy dropped her check off: a tempura teishoku and a bento box with go-go roll. Total: 24.90. Mandy came to me and said the woman left $7 cash and was gone. I've had plenty of people ask me where they sign and write in the tip before they give me any method of payment, so it is entirely possible that this woman did not intentionally rip us off. I forgot to ask Mandy or Will if she swiped the chopsticks or not.
$45 kome bucks (3x cards)
2 cali rolls- misring.
voided veggie tempura- misring
$5 kome bucks to cover gyoza sent to friends of Midori
Bday Taiyaki and camembert tempura
R&M needs: Guy from Lane Equipment (soft-serve machine) called and said he would be in at 9am tomorrow to clean and service the machine.
There was a bit of confusion regarding the 1/2 kara-age orders during lunch. There are two buttons for this, both are under "sides and apps." One is priced for lunch and the other for dinner. Can we have those buttons renamed to reflect the service for which they should be used?
86'd items/ need more: Tako yaki and okonomiyaki. Still waiting on the Le Pive Rose from Glazer's
PS. I borrowed both of the John Gauntner Sake books. I will return them when I get back from my trip. See y'all laterrrrrr
LY Lunch Sales: 1645
Projected Sales : 1750
TY Lunch Sales: 2079
+/- : $329 over PS and 26% over LY
Lunch Covers: 132
Avg PPA: 15.75
LY Dinner Sales: 5140
Projected Sales : 4750
TY Dinner Sales: 4376
+/- :-374 under PS and -15% from LY
Dinner Covers: 167
Avg PPA: 26.20
Weather: rainy this morning. upper 80's to low 90's rest of the day
Special events?:
Who worked: Lunch: Naoto, Krystin, Kelly, Mandy CL, Taylor FR, Hatha H and Will SA
Dinner: Naoto, Krystin, Grace, Sayo, Sophia CL, Taylor FR, Hatha and John H and Will SA
Flow of Business, Cuts and Ticket Times: Lunch was steady. we went on a short wait at about 12:30 with maybe 5 two-tops on the queue. Sushi bar tickets stacked up for a little while, but nothing crazy. Kitchen had a few issues early on. The first I don't think it was anyone's fault- a woman found the tiniest spider crawling around on her plate. It could have come from around the table, perhaps the salad mix, but she wasn't too disturbed by it. Had the kitchen remake her katsu teishoku and everything was fine.
The more pervasive issue came from portioning of the kara-age and yakiniku. Mandy's party room ordered 4 kara-age teishoku, 2 thai 2 regular. The guys with the Thai style said their portions were significantly smaller than the regular. No one could really verify this except for Mandy. Had the kitchen send out two 1/2 orders Thai style and everything was fine. Immediately after that... not kidding, the next thing I saw leaving the kitchen was a Yakiniku teishoku that looked like a half portion. Kitchen says they were told to only put 3 pieces of beef on each skewer (and same amount for yaki-tori for that matter). Even if that were the case, these were TINY pieces of meat. At least half of each skewer was completely unused. Ziggy chalked it up to training issues. Servers say this has been an issue for more than a week now.
Dinner was slow up until about 7:30pm. No wait until after 8pm. Sushi tickets approached the 30 minute mark still. Servers were good to communicate with the guests. I cut Naoto at 8pm to give the girls a chance to make some money. Cut Krystin at 9pm and Sayo at 9:30pm. No issues during dinner besides a few misrings.
Specials: I brought in another batch of the peach & shiso infused sake for servers to give samples over the weekend. I suggested using a couple very small pieces of the peach with about 3oz of the sake in our normal sake glass. I gave a little bit to Rachel (of Rachel and Carlos fame) to try. She said she thought it was good, but maybe sweeter than she'd like for her meal, but great for dessert. I know she is very particular about her Kanbara. I've tried unsuccessfully to turn her onto our other sakes and she has unequivocally shut them down.
David and Ransom got to try it as well. They had some constructive criticism regarding the presentation. They, like Rachel are creatures of habit with their beverages, and they also enjoyed the sake with some helpful tasting notes. Please encourage the weekend servers to try a little if they haven't had it and, of course, to offer samples to our regulars for feedback. I'd like to start running the special soon. Please remind the staff also to sake the Texas Sake bottles.
3 Staff members that stood out (why/how): I had a talk with Taylor about his role as the absolute last line of defense against having obvious mistakes being delivered to guests. While I was back there talking about the yakiniku/yakitori portioning, he was about to run a curry with croquette that he even joked that it looked like it had been stepped on. I was surprised when he picked it up to take it out. It had been smashed in the bag with all the other croquettes. I stopped it from being run, had it remade and told him that ultimately if he takes a plate of food that isn't up to standard for presentation, he will be held as responsible for it as anyone else. Ultimately it comes down to his familiarity with the menu and how things should be plated as well as paying attention to those details.
It was brought to my attention that Kelly likes to change into her street clothes when doing her closing side work. I am unhappy to report that one (well, two) of the first things I saw when I came in today was Kelly's butt cheeks hanging out of her shorts while doing her opening side work. It is one thing if we aren't open yet, but with customers in the building, I feel it is highly inappropriate and unprofessional for any staff member to be out of uniform while on the clock. She was gone for the day when I learned of all this, so I did not get the chance to address it with her.
Hatha signed her probationary notice. We had a talk about the situation. I was relieved after reading the last blog, to see her show up for work. I hope she takes the severity of her probation serious.
Any VIP's in? Top Model girl. Rachel and her friend with the greatest laugh. Lauren sans her dog. Jason from Glazer's came in for a tasting and stayed for lunch. Ransom and David.
Had a dude drop off a resume. He was interested in serving or sushi chef. his info is next to the phones.
Kirk Miller with Mueller Living came by looking for a gift card. Apparently we did a trade with this publication through Elizabeth. They're running an ad for us for 12 months. I explainede the situation with our gift cards as best as I could. I got hi number: (512)694-4220, and told him Leary (who he asked for) would reach out to him.
Comps& Void Detail: Mandy had a space-cadet woman that walked her tab. Mandy said she was asking a lot of odd questions about her food. She came in with her daughter who left long before she did. She also asked Mandy if she could take our chopsticks to use for a knitting class. Mandy dropped her check off: a tempura teishoku and a bento box with go-go roll. Total: 24.90. Mandy came to me and said the woman left $7 cash and was gone. I've had plenty of people ask me where they sign and write in the tip before they give me any method of payment, so it is entirely possible that this woman did not intentionally rip us off. I forgot to ask Mandy or Will if she swiped the chopsticks or not.
$45 kome bucks (3x cards)
2 cali rolls- misring.
voided veggie tempura- misring
$5 kome bucks to cover gyoza sent to friends of Midori
Bday Taiyaki and camembert tempura
R&M needs: Guy from Lane Equipment (soft-serve machine) called and said he would be in at 9am tomorrow to clean and service the machine.
There was a bit of confusion regarding the 1/2 kara-age orders during lunch. There are two buttons for this, both are under "sides and apps." One is priced for lunch and the other for dinner. Can we have those buttons renamed to reflect the service for which they should be used?
86'd items/ need more: Tako yaki and okonomiyaki. Still waiting on the Le Pive Rose from Glazer's
PS. I borrowed both of the John Gauntner Sake books. I will return them when I get back from my trip. See y'all laterrrrrr
Tuesday, July 26, 2016
Tuesday 7/26/16
Written By: Samara
LY Lunch Sales: $1612
Projected Sales : $1850
TY Lunch Sales: $2082
+/- : +29% over LY & +$230 over PS
Lunch Covers: 121
Avg PPA: $17.21
LY Dinner Sales: $4681
Projected Sales : $5100
TY Dinner Sales: $4499
+/- : -4% under LY & -$601 under PS
Dinner Covers: 180
Avg PPA: $24.99
Previous Days Labor: 21%
Previous Days Comps: 7.54
Controllable Comps: 17.81% (due to long ticket times at the sushi bar)
Weather: 90's during the day and 70's and cool at night
Special events?:
Who worked: LUNCH- Kelly, Sayo, Mandy, Clair (CL), Taylor (FR), Will (SA), Hatha (H)
DINNER-Kelly, Grace, Ruthy, Alex, Clair (CL), Will (SA), Hiroe (FR), Dan & Hatha (H)
Flow of Business, Cuts and Ticket Times: Lunch was steady. Solid teamwork from everyone today. No long ticket times or customer issue. Cut Kelly at 12:45, Sayo at 1:25, and Mandy at 1:50.
We prepared in pre shift for issues similar to last night, being only 3 sushi men on. Table talking, pacing at the host stand, and sending tables small plates (edamame, miso soup) were all discussed. Decent flow to the night, full and on a wait by 7pm. Noticed our customers were in good spirits tonight, maybe the rain from yesterday gave everyone a well deserved cool down. Kazu alerted me then that all sushi bar items were growing to 40 minutes. I had the hosts slow down seating, which helped a small scale.
As the wait started to die down around 8pm, so did ticket times. They climbed back up to 40 minutes once everyone on the list was sat. Only a couple customer issues: A3, a couple who are regulars, had 30+ minute ticket time on nigiri. I sent them a shumai. They ended up canceling the rest of their order but were fine once I spoke with them. A few other customers had long ticket times but weren't bothered after I touched base with them.
I cut Kelly at 8:45, Grace at 9, Ruthy at 9:40, and Alex at 9:50.
Specials: N/A
3 Staff members that stood out (why/how): Alex seemed stressed by 35 minute ticket times. He snapped into manager mode for a minute, both questioning what I could for compensation and wanting me to intervene with sushi bar making employee food before paying tables. I assured him I would handle everything; the sushi bar did make a couple employee's food before customers. Not sure why but Kazu did give the OK for employees to order from the sushi bar.
Caught Hatha on her phone at the host stand yet again. Rather brazen behavior considering she was written up just last night. I sent her home and gave her a stern talking to: she is now on a 6 week probation. Again, she did not apologize or show any sign of remorse. If she has another infraction in the next 6 weeks, she will be terminated. Please have her sign the write up tomorrow...I wouldn't be surprised if she no call/no shows. Be prepared in this instance.
I ran an MVP server contest. Grace came out on top with a shining attitude and excellent service. I gave her a gift card. Speaking of gift cards -- we're starting to run very low and should re-up soon.
I bought the sushi bar beers for their hard work.
Any VIP's in? Naoto, Krystin, Alison from Yellow Jacket
Comps& Void Detail:
-3 Birthday Desserts
-FNF for Kelly's friends
-FNF for Dan's friends
-2 Promo Kome Bucks
-Employee Day off for Naoto & Krystin
-Couple of Gift Cards comped as Open $
-I bought sushi bar beers
-Recover Shumai. Long ticket times from sushi bar.
R&M needs:
86'd items/ need more: Asahi
LY Lunch Sales: $1612
Projected Sales : $1850
TY Lunch Sales: $2082
+/- : +29% over LY & +$230 over PS
Lunch Covers: 121
Avg PPA: $17.21
LY Dinner Sales: $4681
Projected Sales : $5100
TY Dinner Sales: $4499
+/- : -4% under LY & -$601 under PS
Dinner Covers: 180
Avg PPA: $24.99
Previous Days Labor: 21%
Previous Days Comps: 7.54
Controllable Comps: 17.81% (due to long ticket times at the sushi bar)
Weather: 90's during the day and 70's and cool at night
Special events?:
Who worked: LUNCH- Kelly, Sayo, Mandy, Clair (CL), Taylor (FR), Will (SA), Hatha (H)
DINNER-Kelly, Grace, Ruthy, Alex, Clair (CL), Will (SA), Hiroe (FR), Dan & Hatha (H)
Flow of Business, Cuts and Ticket Times: Lunch was steady. Solid teamwork from everyone today. No long ticket times or customer issue. Cut Kelly at 12:45, Sayo at 1:25, and Mandy at 1:50.
We prepared in pre shift for issues similar to last night, being only 3 sushi men on. Table talking, pacing at the host stand, and sending tables small plates (edamame, miso soup) were all discussed. Decent flow to the night, full and on a wait by 7pm. Noticed our customers were in good spirits tonight, maybe the rain from yesterday gave everyone a well deserved cool down. Kazu alerted me then that all sushi bar items were growing to 40 minutes. I had the hosts slow down seating, which helped a small scale.
As the wait started to die down around 8pm, so did ticket times. They climbed back up to 40 minutes once everyone on the list was sat. Only a couple customer issues: A3, a couple who are regulars, had 30+ minute ticket time on nigiri. I sent them a shumai. They ended up canceling the rest of their order but were fine once I spoke with them. A few other customers had long ticket times but weren't bothered after I touched base with them.
I cut Kelly at 8:45, Grace at 9, Ruthy at 9:40, and Alex at 9:50.
Specials: N/A
3 Staff members that stood out (why/how): Alex seemed stressed by 35 minute ticket times. He snapped into manager mode for a minute, both questioning what I could for compensation and wanting me to intervene with sushi bar making employee food before paying tables. I assured him I would handle everything; the sushi bar did make a couple employee's food before customers. Not sure why but Kazu did give the OK for employees to order from the sushi bar.
Caught Hatha on her phone at the host stand yet again. Rather brazen behavior considering she was written up just last night. I sent her home and gave her a stern talking to: she is now on a 6 week probation. Again, she did not apologize or show any sign of remorse. If she has another infraction in the next 6 weeks, she will be terminated. Please have her sign the write up tomorrow...I wouldn't be surprised if she no call/no shows. Be prepared in this instance.
I ran an MVP server contest. Grace came out on top with a shining attitude and excellent service. I gave her a gift card. Speaking of gift cards -- we're starting to run very low and should re-up soon.
I bought the sushi bar beers for their hard work.
Any VIP's in? Naoto, Krystin, Alison from Yellow Jacket
Comps& Void Detail:
-3 Birthday Desserts
-FNF for Kelly's friends
-FNF for Dan's friends
-2 Promo Kome Bucks
-Employee Day off for Naoto & Krystin
-Couple of Gift Cards comped as Open $
-I bought sushi bar beers
-Recover Shumai. Long ticket times from sushi bar.
R&M needs:
86'd items/ need more: Asahi
Monday 7/25/16
Written By: Samara
LY Lunch Sales: $1838
Projected Sales : $2100
TY Lunch Sales: $1293
+/- : -30% under LY & -$807 under PS
Lunch Covers: 74
Avg PPA: $17.24
LY Dinner Sales: $5481
Projected Sales : $4700
TY Dinner Sales: $4299
+/- : -22% under LY & -$401 under PS
Dinner Covers: 174
Avg PPA: 24.71
Previous Days Labor:
Previous Days Comps:
Controllable Comps:
Weather: Hot and summery during the day, rain storms at night
Special events?: The strangest day I've ever worked at Kome by far.
Who worked: LUNCH- Mandy, Sayo, Alex, Johnny (CL), Will (SA), Hiroe (FR), Renee (H)
DINNER- Mandy, Ruthy, Krystin, Clair, Camacho (CL), Taylor (FR), Kaori (SA), Chelsea & Hatha (H)
Flow of Business, Cuts and Ticket Times: Lunch is officially in my "Top 5 slowest AM shifts". Cut Mandy at 12:45 and Sayo at 1:30. No long ticket times or customer issue.
Small happy hour rush for dinner.
Then a slow build to full.
Then the rain came.
The moment it stopped raining there was a rush of people. First a 6 top, with two car seats and a high chair. The back B's were open at this time and the car seats ended up taking B6 over while the family dined at B7/8 respectively. Mandy wasn't very happy about this but she didn't let it stress her out like it normally would. Had another 6 top walk in soon after and about a dozen smaller parties waiting. Went off the wait around 9pm when I cut Mandy.
Because there were only 3 sushi men and the 8pm reso was 12 people, any rolls ordered after 9pm took about an hour. This is where we took the biggest hit of the night....I had to comp 7-8 rolls. Nights like this are hard for team morale: it takes a toll on the servers who try so hard to look competent to our guests. It's painful to stand there and watch the sushi bar struggle. I spoke to all of the tables involved and smoothed things over to the best of my abilities.
Cut Ruthy at 9:15, and Krystin at 9:30. I left Clair to safely close it down with Camacho (more about that later)
I ordered pizza.
Specials: Snow Crab, Tsubugai, Salmon Katsu
3 Staff members that stood out (why/how): Renee didn't realize she was working in the AM. I called her and she showed up about 20 minutes later. I had her sign a late tracking doc.
Jason Camacho was noticeably sloppy tonight. Occasionally in the past, he had placed orders under the wrong seat, and tonight was no exception. At one point the sushi bar stopped running his food altogether because they were so many mistakes. 3 rolls that he thought were rung in under "no make" were made. I pointed this out to him, as he was immensely confused by the whole situation. Luckily they were able to be resold. When he did his check outs, he forgot how to do his tipshare. Don't know what's up with him, but he's losing steam quickly.
I caught Hatha texting on her phone at the host stand, trying her best to conceal it in the basket where we keep the menus. Another sneaky thing to add to the growing list. This was at about 8:30, in the middle of a hectic service. Chelsea had spotted her doing this earlier in the night. This is at least the 3rd time I've caught her on her phone. I wrote her up and discussed our policies. She had zero remorse.
Had an eval with Ruthy. She expressed her newest goal: eventually becoming a closer. We discussed what it would take. I'm excited to see how she continues to grow.
Any VIP's in? Tori, Scott
Comps& Void Detail: Employee Day of for Scott and Tori, lots of Kitchen error comps(hour long sushi rolls), couple birthday desserts, some promo kome bucks, Open $ for Scott's manager GiftCard
R&M needs:
86'd items/ need more: waiting on those crayons...
LY Lunch Sales: $1838
Projected Sales : $2100
TY Lunch Sales: $1293
+/- : -30% under LY & -$807 under PS
Lunch Covers: 74
Avg PPA: $17.24
LY Dinner Sales: $5481
Projected Sales : $4700
TY Dinner Sales: $4299
+/- : -22% under LY & -$401 under PS
Dinner Covers: 174
Avg PPA: 24.71
Previous Days Labor:
Previous Days Comps:
Controllable Comps:
Weather: Hot and summery during the day, rain storms at night
Special events?: The strangest day I've ever worked at Kome by far.
Who worked: LUNCH- Mandy, Sayo, Alex, Johnny (CL), Will (SA), Hiroe (FR), Renee (H)
DINNER- Mandy, Ruthy, Krystin, Clair, Camacho (CL), Taylor (FR), Kaori (SA), Chelsea & Hatha (H)
Flow of Business, Cuts and Ticket Times: Lunch is officially in my "Top 5 slowest AM shifts". Cut Mandy at 12:45 and Sayo at 1:30. No long ticket times or customer issue.
Small happy hour rush for dinner.
Then a slow build to full.
Then the rain came.
The moment it stopped raining there was a rush of people. First a 6 top, with two car seats and a high chair. The back B's were open at this time and the car seats ended up taking B6 over while the family dined at B7/8 respectively. Mandy wasn't very happy about this but she didn't let it stress her out like it normally would. Had another 6 top walk in soon after and about a dozen smaller parties waiting. Went off the wait around 9pm when I cut Mandy.
Because there were only 3 sushi men and the 8pm reso was 12 people, any rolls ordered after 9pm took about an hour. This is where we took the biggest hit of the night....I had to comp 7-8 rolls. Nights like this are hard for team morale: it takes a toll on the servers who try so hard to look competent to our guests. It's painful to stand there and watch the sushi bar struggle. I spoke to all of the tables involved and smoothed things over to the best of my abilities.
Cut Ruthy at 9:15, and Krystin at 9:30. I left Clair to safely close it down with Camacho (more about that later)
I ordered pizza.
Specials: Snow Crab, Tsubugai, Salmon Katsu
3 Staff members that stood out (why/how): Renee didn't realize she was working in the AM. I called her and she showed up about 20 minutes later. I had her sign a late tracking doc.
Jason Camacho was noticeably sloppy tonight. Occasionally in the past, he had placed orders under the wrong seat, and tonight was no exception. At one point the sushi bar stopped running his food altogether because they were so many mistakes. 3 rolls that he thought were rung in under "no make" were made. I pointed this out to him, as he was immensely confused by the whole situation. Luckily they were able to be resold. When he did his check outs, he forgot how to do his tipshare. Don't know what's up with him, but he's losing steam quickly.
I caught Hatha texting on her phone at the host stand, trying her best to conceal it in the basket where we keep the menus. Another sneaky thing to add to the growing list. This was at about 8:30, in the middle of a hectic service. Chelsea had spotted her doing this earlier in the night. This is at least the 3rd time I've caught her on her phone. I wrote her up and discussed our policies. She had zero remorse.
Had an eval with Ruthy. She expressed her newest goal: eventually becoming a closer. We discussed what it would take. I'm excited to see how she continues to grow.
Any VIP's in? Tori, Scott
Comps& Void Detail: Employee Day of for Scott and Tori, lots of Kitchen error comps(hour long sushi rolls), couple birthday desserts, some promo kome bucks, Open $ for Scott's manager GiftCard
R&M needs:
86'd items/ need more: waiting on those crayons...
Sunday, July 24, 2016
Sunday 7/24/16 recap
Written By: Dusten
LY Lunch Sales: 2598
Projected Sales : 2780
TY Lunch Sales: 2828
+/- : $48 over PS and 9% over LY
Lunch Covers: 151
Avg PPA: 18.73
LY Dinner Sales: 5138
Projected Sales : 6200
TY Dinner Sales: 5431
+/- : 6% over LY and short $769 of PS
Dinner Covers: 186
Avg PPA: 29.20
Weather: Hot.
Special events?:
Who worked: Lunch: Alex, Krystin, Mandy, Camacho CL, Taylor FR, Dan H, Will SA
Dinner:Alex, Krystin, Cindy, Grace, Clair CL, Hiroe FR, Will SA, Chelsea and Renee H
Flow of Business, Cuts and Ticket Times: Lunch was steady. Had some kitchen items, rather and entire tables order, take 30 minutes. They had a ramen, amazu chicken and a katsu-don. The amazu was made thai style and had to be remade. I'm not sure why the other dishes had to take so long other than maybe the kitchen was trying to have everything go out at once. Either way, no one other than the kitchen was aware of the situation until it had already been too long. I told them that if something needs to be remade, they need to have the food-runner relay the message to the appropriate server so they can at least let the table know the progress of their order. No one wants to wait that long with no news. I took 20% off their ticket.
Another table had to have their yakiniku teishoku remade because it was cold in the middle. Gave them a 50% recover comp on that item.
Dinner was a little odd with the pacing of customers. We had 15 covers walk in at opening. We got a good pop and filled up at 6pm. That died off and the restaurant was almost empty at &pm. Things picked up again 30 minutes later and then we were on wait almost until close. Toshi got hit with a ton of tickets towards the end. Not having a zero-ban is rough I'm sure. I cut Alex and Krystin at the first sign of a lull around 9:15 and then Cindy at 9:35. I let Clair and Grace close it down.
Specials: 7 tsubugai, 1 salmon katsu, i couldn't find the snow crab numbers which makes me wonder if I did the others right.
3 Staff members that stood out (why/how): Dan did pretty well at the host stand during lunch. I had to redirect him back towards the stand a couple of times. He seemed to want to wander away and do things as he might if there was another host. I told him to just let me know what he needed. Also he isn't taking babies that need high-chairs into consideration when putting larger tables together. We had an 8-top plus baby that we originally set up for just 8 (using A3+A7) adults. After I got the correct head count, we put together A7 and A8 for more room. Luckily they didn't have to wait but a minute longer. Do we not count children/babies whatever for our PPA?
-It was really nice to have Cindy back tonight. I put her in the middle B's without any reservations. We did have a walk-in 6-top that was sat just before a very decisive B2. That bogged her down slightly but Krystin and Clair helped her out. She is familiar with Aloha and will do fine after another shift or two.
-Kelly has broken down crying a couple of times over the weekend towards the end of her shifts. Once was because she had the last table of the night at the end of a double. She said something about working 7 shifts straight. Last night she was sobbing because a soy sauce container spilled in the refrigerator as she was cleaning out the bottom. I tried to comfort her both times, but she was just so despondent. I just worry about her stress levels towards the end of a long day.
-Camacho is on a tear lately. He rarely signs out of the computer, he usually leaves out whatever sake he had out for someone else to put away. These are of course microcosms of his larger issues. Today he forgot to ring in Dan's food. He doesn't think the closer should be ringing in support staff food. I told him I understand being busy and offered possible solutions. Ask the staff member to hand write their order- that helps me, or if he really is way too busy, ask a MOD for help. I don't think there needs to be some broad sweeping change of policy just because he feels inconvenienced or can't be bothered with someone that isn't tipping him.
-Krystin owes the bank $2. She was short after buying lunch and then didn't take in any cash during dinner. Still, she's a rock star on the floor. She did drop a topo-chico in the office. I inadvertently shielded the computer with my back and shoulders and she got the floor cleaned pretty quickly.
Any VIP's in? Rachel and Carlos, Victor, Marco formerly of Daruma, Kindo-san, my friend Ben.
Comps& Void Detail: previously mentioned lunch comps
b-day soft serve
1x $15 kome buck card
yakitori set- server error.
comped a shumai for long ticket time during lunch. apparently the kitchen lost that ticket.
uni box- 86'd
spooky roll voided- table cancelled
2 botan ebi- table cancelled
R&M needs: I emailed Brian with Asahi. He says he is sending 60 glasses. He also said he already sent us a cleaning kit and a new tap. He sent me a video that, while in Japanese, ought to help with our issues.
Pauline mentioned the water pressure coming from the nozzle in the dish station was very low. Also we had to send back glasses a couple times for rewashing. Matt says he changed out the water. I don;t know if these things are related.
Also the bus tub rack in the dish-pit is rusted really badly. Either someone is going to get a really nasty cut, or the whole setup is going to collapse under the weight of a full
86'd items/ need more: okonomiyaki, takoyaki, tako
LY Lunch Sales: 2598
Projected Sales : 2780
TY Lunch Sales: 2828
+/- : $48 over PS and 9% over LY
Lunch Covers: 151
Avg PPA: 18.73
LY Dinner Sales: 5138
Projected Sales : 6200
TY Dinner Sales: 5431
+/- : 6% over LY and short $769 of PS
Dinner Covers: 186
Avg PPA: 29.20
Weather: Hot.
Special events?:
Who worked: Lunch: Alex, Krystin, Mandy, Camacho CL, Taylor FR, Dan H, Will SA
Dinner:Alex, Krystin, Cindy, Grace, Clair CL, Hiroe FR, Will SA, Chelsea and Renee H
Flow of Business, Cuts and Ticket Times: Lunch was steady. Had some kitchen items, rather and entire tables order, take 30 minutes. They had a ramen, amazu chicken and a katsu-don. The amazu was made thai style and had to be remade. I'm not sure why the other dishes had to take so long other than maybe the kitchen was trying to have everything go out at once. Either way, no one other than the kitchen was aware of the situation until it had already been too long. I told them that if something needs to be remade, they need to have the food-runner relay the message to the appropriate server so they can at least let the table know the progress of their order. No one wants to wait that long with no news. I took 20% off their ticket.
Another table had to have their yakiniku teishoku remade because it was cold in the middle. Gave them a 50% recover comp on that item.
Dinner was a little odd with the pacing of customers. We had 15 covers walk in at opening. We got a good pop and filled up at 6pm. That died off and the restaurant was almost empty at &pm. Things picked up again 30 minutes later and then we were on wait almost until close. Toshi got hit with a ton of tickets towards the end. Not having a zero-ban is rough I'm sure. I cut Alex and Krystin at the first sign of a lull around 9:15 and then Cindy at 9:35. I let Clair and Grace close it down.
Specials: 7 tsubugai, 1 salmon katsu, i couldn't find the snow crab numbers which makes me wonder if I did the others right.
3 Staff members that stood out (why/how): Dan did pretty well at the host stand during lunch. I had to redirect him back towards the stand a couple of times. He seemed to want to wander away and do things as he might if there was another host. I told him to just let me know what he needed. Also he isn't taking babies that need high-chairs into consideration when putting larger tables together. We had an 8-top plus baby that we originally set up for just 8 (using A3+A7) adults. After I got the correct head count, we put together A7 and A8 for more room. Luckily they didn't have to wait but a minute longer. Do we not count children/babies whatever for our PPA?
-It was really nice to have Cindy back tonight. I put her in the middle B's without any reservations. We did have a walk-in 6-top that was sat just before a very decisive B2. That bogged her down slightly but Krystin and Clair helped her out. She is familiar with Aloha and will do fine after another shift or two.
-Kelly has broken down crying a couple of times over the weekend towards the end of her shifts. Once was because she had the last table of the night at the end of a double. She said something about working 7 shifts straight. Last night she was sobbing because a soy sauce container spilled in the refrigerator as she was cleaning out the bottom. I tried to comfort her both times, but she was just so despondent. I just worry about her stress levels towards the end of a long day.
-Camacho is on a tear lately. He rarely signs out of the computer, he usually leaves out whatever sake he had out for someone else to put away. These are of course microcosms of his larger issues. Today he forgot to ring in Dan's food. He doesn't think the closer should be ringing in support staff food. I told him I understand being busy and offered possible solutions. Ask the staff member to hand write their order- that helps me, or if he really is way too busy, ask a MOD for help. I don't think there needs to be some broad sweeping change of policy just because he feels inconvenienced or can't be bothered with someone that isn't tipping him.
-Krystin owes the bank $2. She was short after buying lunch and then didn't take in any cash during dinner. Still, she's a rock star on the floor. She did drop a topo-chico in the office. I inadvertently shielded the computer with my back and shoulders and she got the floor cleaned pretty quickly.
Any VIP's in? Rachel and Carlos, Victor, Marco formerly of Daruma, Kindo-san, my friend Ben.
Comps& Void Detail: previously mentioned lunch comps
b-day soft serve
1x $15 kome buck card
yakitori set- server error.
comped a shumai for long ticket time during lunch. apparently the kitchen lost that ticket.
uni box- 86'd
spooky roll voided- table cancelled
2 botan ebi- table cancelled
R&M needs: I emailed Brian with Asahi. He says he is sending 60 glasses. He also said he already sent us a cleaning kit and a new tap. He sent me a video that, while in Japanese, ought to help with our issues.
Pauline mentioned the water pressure coming from the nozzle in the dish station was very low. Also we had to send back glasses a couple times for rewashing. Matt says he changed out the water. I don;t know if these things are related.
Also the bus tub rack in the dish-pit is rusted really badly. Either someone is going to get a really nasty cut, or the whole setup is going to collapse under the weight of a full
86'd items/ need more: okonomiyaki, takoyaki, tako
Saturday PM Recap 7/23/16
Written By: Leary
The numbers below include catering sales which were $884. The PPA is based on in house sales of $7723.
LY Dinner Sales: $7123
Projected Sales : $7200 (+$1407)
TY Dinner Sales: $8607
+/- : +$1484, +21%
Dinner Covers: 253
Avg PPA: $30.53
$11,121 for the day!
Weather: Hot and Sunny
Special events?:
Who worked:
Jason, Kelly, Clair, Mandy, Dusten Cl, John SA, Tori & Dan H, Grace & Renee Cktl
Flow of Business, Cuts and Ticket Times:
It was a normal busy start for a Saturday night. On a wait by 545. By 630 we were hitting long ticket times for rolls. We had a few tickets hit 50 minutes. A go-go roll for A8 that the ticket was misplaced. They were fine and understanding once I comped it. Also had 3 veggie rolls hit 54 minutes for table 20. They had kids that were getting restless, and we had a 7 pm reservation. We had to give them to go boxes when we dropped the rolls. They were really sweet and understanding, but I felt the comp was necessary. After the initial snags things got back on track. We hit some 30-35 minute times for rolls, but didn't get back up to 40-50 min. Business hit a weird lull at 815, and we were off the wait for a little while, but by 9 a second wave hit. Off the wait by 10. 4 on at 10, and 2 on at 10:25. Sales ended being solid despite the lull, and the sushi bar's hard work pushing out that catering order pushed us over $11,000 for the day.
Specials:
Snow Crab- 24
Hirame- 22 (sold out)
Salmon Katsu- 7
3 Staff members that stood out (why/how):
-Renee seems ready for her cocktail shifts next weekend. Had a good amount of business last night and tonight so she got a lot of practice making drinks.
-Dan and Tori did a solid job at the host stand. Needed a little guidance here or there, but overall a good job.
-Hiroe is always awesome to work with. She is always solid and dependable when she works.
Any VIP's in?
Comps& Void Detail:
-Comped 3 rolls for table 20 that took 54 minutes
-Comped 1 go-go for A8 that took 51 minutes
R&M needs:
Matt will be clearing out the back area tomorrow to prepare for the building inspection.
86'd items/ need more:
The numbers below include catering sales which were $884. The PPA is based on in house sales of $7723.
LY Dinner Sales: $7123
Projected Sales : $7200 (+$1407)
TY Dinner Sales: $8607
+/- : +$1484, +21%
Dinner Covers: 253
Avg PPA: $30.53
$11,121 for the day!
Weather: Hot and Sunny
Special events?:
Who worked:
Jason, Kelly, Clair, Mandy, Dusten Cl, John SA, Tori & Dan H, Grace & Renee Cktl
Flow of Business, Cuts and Ticket Times:
It was a normal busy start for a Saturday night. On a wait by 545. By 630 we were hitting long ticket times for rolls. We had a few tickets hit 50 minutes. A go-go roll for A8 that the ticket was misplaced. They were fine and understanding once I comped it. Also had 3 veggie rolls hit 54 minutes for table 20. They had kids that were getting restless, and we had a 7 pm reservation. We had to give them to go boxes when we dropped the rolls. They were really sweet and understanding, but I felt the comp was necessary. After the initial snags things got back on track. We hit some 30-35 minute times for rolls, but didn't get back up to 40-50 min. Business hit a weird lull at 815, and we were off the wait for a little while, but by 9 a second wave hit. Off the wait by 10. 4 on at 10, and 2 on at 10:25. Sales ended being solid despite the lull, and the sushi bar's hard work pushing out that catering order pushed us over $11,000 for the day.
Specials:
Snow Crab- 24
Hirame- 22 (sold out)
Salmon Katsu- 7
3 Staff members that stood out (why/how):
-Renee seems ready for her cocktail shifts next weekend. Had a good amount of business last night and tonight so she got a lot of practice making drinks.
-Dan and Tori did a solid job at the host stand. Needed a little guidance here or there, but overall a good job.
-Hiroe is always awesome to work with. She is always solid and dependable when she works.
Any VIP's in?
Comps& Void Detail:
-Comped 3 rolls for table 20 that took 54 minutes
-Comped 1 go-go for A8 that took 51 minutes
R&M needs:
Matt will be clearing out the back area tomorrow to prepare for the building inspection.
86'd items/ need more:
Saturday, July 23, 2016
7/23/16 AM
Written By: Samara
LY Lunch Sales: $2822
Projected Sales : $2936
TY Lunch Sales: $2514
+/- :-11% under LY & -$422 under LY
Lunch Covers: 141
Avg PPA: $17/83
Previous Days Labor:
Previous Days Comps:
Controllable Comps:
Weather:HOT as hell...
Special events?:N/A
Who worked: Camacho, Sayo, Sophia, Johnny (CL), John (SA), Hiroe (FR), Renee (H)
Flow of Business, Cuts and Ticket Times: Not busy compared to the average Saturday lunch. Lots of 5-top families. Full by 11:30, which then died off surprisingly around 2pm. 2pm-3pm is usually the busiest times...I guess lots of people doing Summer day time stuff. I cut Jason Camacho at 2:20. A couple tables after that. Pretty underwhelming.
I ordered Sandwiches for lunch since employees couldn't order from the sushi bar due to a large catering order.
Re-entered the checks out from yesterday since they were magically wiped clean. Certain I hit save...
Specials:
3 Staff members that stood out (why/how): Renee is a very thorough host and isn't afraid to ask for help when she's unsure of how to deal with a situation.
I gave Sayo a Mantis Massage card since she worked 6 days straight this week and has given excellent service even on days when she seemed a bit cranky.
Jason Camacho called me after already being 20 minutes late. I wrote up a late tracking sheet that he'll need to sign after his shift tonight.
Any VIP's in? Cole & David from Cheer Ups,
Vivienne- thai chili lady,
The annoying couple that likes to sit at the sushi bar with their babies- sat themselves sans children, at a dirty spot at the sushi bar that had not yet been reset. I'm starting to find the humor in how entitled they are, so that's an improvement!
Comps& Void Detail:
-Bought David and Cole some Nigiri pieces
-Couple of misrings
R&M needs:
86'd items/ need more: Grapefruit IPA, Luchesa Lager
LY Lunch Sales: $2822
Projected Sales : $2936
TY Lunch Sales: $2514
+/- :-11% under LY & -$422 under LY
Lunch Covers: 141
Avg PPA: $17/83
Previous Days Labor:
Previous Days Comps:
Controllable Comps:
Weather:HOT as hell...
Special events?:N/A
Who worked: Camacho, Sayo, Sophia, Johnny (CL), John (SA), Hiroe (FR), Renee (H)
Flow of Business, Cuts and Ticket Times: Not busy compared to the average Saturday lunch. Lots of 5-top families. Full by 11:30, which then died off surprisingly around 2pm. 2pm-3pm is usually the busiest times...I guess lots of people doing Summer day time stuff. I cut Jason Camacho at 2:20. A couple tables after that. Pretty underwhelming.
I ordered Sandwiches for lunch since employees couldn't order from the sushi bar due to a large catering order.
Re-entered the checks out from yesterday since they were magically wiped clean. Certain I hit save...
Specials:
3 Staff members that stood out (why/how): Renee is a very thorough host and isn't afraid to ask for help when she's unsure of how to deal with a situation.
I gave Sayo a Mantis Massage card since she worked 6 days straight this week and has given excellent service even on days when she seemed a bit cranky.
Jason Camacho called me after already being 20 minutes late. I wrote up a late tracking sheet that he'll need to sign after his shift tonight.
Any VIP's in? Cole & David from Cheer Ups,
Vivienne- thai chili lady,
The annoying couple that likes to sit at the sushi bar with their babies- sat themselves sans children, at a dirty spot at the sushi bar that had not yet been reset. I'm starting to find the humor in how entitled they are, so that's an improvement!
Comps& Void Detail:
-Bought David and Cole some Nigiri pieces
-Couple of misrings
R&M needs:
86'd items/ need more: Grapefruit IPA, Luchesa Lager
Friday PM Recap 7/22/16
Written By: Leary
LY Dinner Sales: $6953
Projected Sales : $7250 (-$297.00)
TY Dinner Sales:$6953
+/- :-$14, -0%
Dinner Covers: 229
Avg PPA: $30.36
Weather: Hot and Sunny
Special events?:
Who worked:
Ruthy, Johnny, Jason, Sophia, Dusten Cl, Hatha & Dan H, Taylor FR, John SA
Flow of Business, Cuts and Ticket Times:
It was a typical flow of business for a Friday. We filled up pretty quickly, and were on a wait by 6. Had a lot of 3 tops, and four tops and tables weren't turning so the wait grew to an hour and half. I thought maybe the host stand was over quoting, but several tables hit that quote time. We came back down to a 45 minute wait by 830. Stayed on a steady wait until around 930. Cut the first host, and quickly went back on a small wait, and then that was it. Went 2 on at 10:20. Ticket times in the kitchen were good.
The Sushi Bar got hit really hard tonight. Typical Friday night where every table ordered rolls, and a lot of tables ordered only rolls. We hit 30-40 minute ticket times for rolls pretty quickly. I let the servers know they needed to communicate with their tables for the rest of the night that roll times were going to take at least 30 minutes. It's frustrating because tables would say ok, ordered rolls, and then become impatient. A few tables cancelled their orders. Had a couple of tickets hit 50 minutes, and those customers were unhappy enough that I felt I needed to comp the rolls. It caused a bit of chain reaction. Rolls were taking a long time which made tables grumpy with their servers, and then made servers grumpy because customers were taking it out on their tips. It also made it really hard to turn tables which made people grumpy about wait times, and caused several parties to leave. Lee was busting his hump tonight. I have never seen him move that fast. Steve was pretty slow, and his rolls are still not looking great. If wait times weren't so high I would have sent several rolls back. Towards the end tables got even grumpier because rolls were still taking 40-45, but there were several empty tables in the restaurant. It's hard to explain to customers that the sushi bar was still catching up from earlier in the night. Also, had a pretty consistent issue with rolls being made out of order in which they were rang in. There would be times when rolls would be hitting 40-45 minutes, then some rolls would come out after 15-20 minutes, but the servers wouldn't want to run them because they were for the table right next to another table that has been waiting twice as long. Only a few comps in the end, but lot's of grumpy customers.
I caught Jon rinsing out fry bowls at the end of the night, and putting them away. I asked why he wasn't sending them through the dishwasher, and he said he was trained that way by a manager, but didn't want to say who because he didn't want to get anyone in trouble. Seems hard to believe. I told him everything needs to be going through the dish washer. I let Scott know, and he agreed. It's not a time to be cutting corners so let's all keep a critical eye out, and correct these behaviors as they pop up.
Specials:
Jap Uni- 8
Snow Crab- 41
Hirame- 20
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
-Comped 3 rolls that hit 50 minutes
-Open $ for 2 gift cards
-Customer Kome bucks
R&M needs:
86'd items/ need more:
LY Dinner Sales: $6953
Projected Sales : $7250 (-$297.00)
TY Dinner Sales:$6953
+/- :-$14, -0%
Dinner Covers: 229
Avg PPA: $30.36
Weather: Hot and Sunny
Special events?:
Who worked:
Ruthy, Johnny, Jason, Sophia, Dusten Cl, Hatha & Dan H, Taylor FR, John SA
Flow of Business, Cuts and Ticket Times:
It was a typical flow of business for a Friday. We filled up pretty quickly, and were on a wait by 6. Had a lot of 3 tops, and four tops and tables weren't turning so the wait grew to an hour and half. I thought maybe the host stand was over quoting, but several tables hit that quote time. We came back down to a 45 minute wait by 830. Stayed on a steady wait until around 930. Cut the first host, and quickly went back on a small wait, and then that was it. Went 2 on at 10:20. Ticket times in the kitchen were good.
The Sushi Bar got hit really hard tonight. Typical Friday night where every table ordered rolls, and a lot of tables ordered only rolls. We hit 30-40 minute ticket times for rolls pretty quickly. I let the servers know they needed to communicate with their tables for the rest of the night that roll times were going to take at least 30 minutes. It's frustrating because tables would say ok, ordered rolls, and then become impatient. A few tables cancelled their orders. Had a couple of tickets hit 50 minutes, and those customers were unhappy enough that I felt I needed to comp the rolls. It caused a bit of chain reaction. Rolls were taking a long time which made tables grumpy with their servers, and then made servers grumpy because customers were taking it out on their tips. It also made it really hard to turn tables which made people grumpy about wait times, and caused several parties to leave. Lee was busting his hump tonight. I have never seen him move that fast. Steve was pretty slow, and his rolls are still not looking great. If wait times weren't so high I would have sent several rolls back. Towards the end tables got even grumpier because rolls were still taking 40-45, but there were several empty tables in the restaurant. It's hard to explain to customers that the sushi bar was still catching up from earlier in the night. Also, had a pretty consistent issue with rolls being made out of order in which they were rang in. There would be times when rolls would be hitting 40-45 minutes, then some rolls would come out after 15-20 minutes, but the servers wouldn't want to run them because they were for the table right next to another table that has been waiting twice as long. Only a few comps in the end, but lot's of grumpy customers.
I caught Jon rinsing out fry bowls at the end of the night, and putting them away. I asked why he wasn't sending them through the dishwasher, and he said he was trained that way by a manager, but didn't want to say who because he didn't want to get anyone in trouble. Seems hard to believe. I told him everything needs to be going through the dish washer. I let Scott know, and he agreed. It's not a time to be cutting corners so let's all keep a critical eye out, and correct these behaviors as they pop up.
Specials:
Jap Uni- 8
Snow Crab- 41
Hirame- 20
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
-Comped 3 rolls that hit 50 minutes
-Open $ for 2 gift cards
-Customer Kome bucks
R&M needs:
86'd items/ need more:
Friday, July 22, 2016
7/22/16 AM
Written By: Samara
LY Lunch Sales: $2424
Projected Sales : $2640
TY Lunch Sales: $2456
+/- : 1% over LY & $184 under PS
Lunch Covers: 130
Avg PPA: $18.89
Previous Days Labor:
Previous Days Comps:
Controllable Comps:
Weather:
Special events?:
Who worked: Ruthy, Grace, Sayo, Clair (CL), Taylor (FR), John (H), Dan (SA)
Flow of Business, Cuts and Ticket Times: Slow start. Things picked up around noon and it was busy right up until close.
The kitchen got slammed around then, with tickets across the board for both stations. Not sure exactly what happened, something with the ramen protocol, but the line cooks became very behind on several orders. Matt did his best to expo. I had to comp a 25 minute gyoza and 30 minute side of kara age for A3. The table was very understanding and tipped Sayo $30 on $20.
Lots of 3 and 4 tops, which contributed to a wait of 20-30 minutes. I cut Ruthy at 1:30 (she's a double) only because he section was 3/4 full. I kept three on until close.
Specials:
3 Staff members that stood out (why/how): Dan did a great job as a newer server assistant. He was on top of watering tables and was able to not only keep up with turning tables, but successfully reset each table with the most attention to detail. A+!
John turned away a 2 top around 1:40, having misquoted the wait time. We had open tables and I think he misunderstood Leary's advice at what to quote larger tables. A minor hiccup.
Any VIP's in? Alison from Yellowjacket, John who owns Switched On
Comps& Void Detail:
-Comped some ramen for staff meal under training per Take's request
-FNF for Alison
-Kitchen Error Kara Age & Gyoza. Long ticket time.
R&M needs:
86'd items/ need more:
LY Lunch Sales: $2424
Projected Sales : $2640
TY Lunch Sales: $2456
+/- : 1% over LY & $184 under PS
Lunch Covers: 130
Avg PPA: $18.89
Previous Days Labor:
Previous Days Comps:
Controllable Comps:
Weather:
Special events?:
Who worked: Ruthy, Grace, Sayo, Clair (CL), Taylor (FR), John (H), Dan (SA)
Flow of Business, Cuts and Ticket Times: Slow start. Things picked up around noon and it was busy right up until close.
The kitchen got slammed around then, with tickets across the board for both stations. Not sure exactly what happened, something with the ramen protocol, but the line cooks became very behind on several orders. Matt did his best to expo. I had to comp a 25 minute gyoza and 30 minute side of kara age for A3. The table was very understanding and tipped Sayo $30 on $20.
Lots of 3 and 4 tops, which contributed to a wait of 20-30 minutes. I cut Ruthy at 1:30 (she's a double) only because he section was 3/4 full. I kept three on until close.
Specials:
3 Staff members that stood out (why/how): Dan did a great job as a newer server assistant. He was on top of watering tables and was able to not only keep up with turning tables, but successfully reset each table with the most attention to detail. A+!
John turned away a 2 top around 1:40, having misquoted the wait time. We had open tables and I think he misunderstood Leary's advice at what to quote larger tables. A minor hiccup.
Any VIP's in? Alison from Yellowjacket, John who owns Switched On
Comps& Void Detail:
-Comped some ramen for staff meal under training per Take's request
-FNF for Alison
-Kitchen Error Kara Age & Gyoza. Long ticket time.
R&M needs:
86'd items/ need more:
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