Written By: Leary
LY Lunch Sales: 2131
Projected Sales : 2215 (+50)
TY Lunch Sales: 2265
+/- : +134, +6%
Lunch Covers: 131
Avg PPA: 17.29
Previous Days Labor: 23%
Previous Days Comps: 5%
Controllable Comps: 3.24%
Weather: Cloudy all day, looked like rain, but never happened
Special events?: Thanksgiving Week
Who worked:
Mandy, Alex w/ John, Grace, Johnny Cl, Melisa H, Gabe SA, Taylor w/ Liam
Flow of Business, Cuts and Ticket Times:
Pretty busy start today. Lots of families today as expected. We were full and on a small wait by noon. Did hit a solid 20 minute wait from 12-1230. Came off the wait completely by 1, but stayed full until 130. Went 2 on at 135. Only a few more tables for the last 25 minutes. Sushi Bar got the brunt of the business, but the kitchen got a few good pops. Ticket times were good.
Only had 1 issue with a Liam running a Chk Katsu to the wrong table. The ladies knew it wasn't there's but immediately started eating it and feeding it to their kids. I went by to let them know their food was about to come out, and tried to take the wrong plate away to make some room. One lady stopped me and said she wanted it, and would cancel her ramen. I was happy to oblige, and ended up avoiding a comp. The remake Chk Katsu came out quickly so all was good in the end.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
Voided 1 Spicy Miso
R&M needs:
Had Rodrigo install the rice cooker.
86'd items/ need more:
Tuesday, November 22, 2016
Monday, November 21, 2016
Monday 11.21.16
Written By: Elizabeth
LY Lunch Sales: $1864
Projected Sales : $2160
TY Lunch Sales: $2108
+/- : +13% LY and -$52 PS
Lunch Covers: 125
Avg PPA: $16.86
LY Dinner Sales: $5001
Projected Sales : $5160
TY Dinner Sales: $4634
+/- : -7% LY and -$526 PS
Dinner Covers: 173
Avg PPA: $26.79
Previous Days Labor:23%
Previous Days Comps: 6%
Controllable Comps: 7.28%
Weather: Beautiful! low 70s. Sunny.
Special events?: you know...turkeys
Who worked:
Lunch: Mandy, Ruthy, Kelly, Johnny CL. Patrick SA, Taylor FR, Melisa Host
Dinner: Mandy, Grace, Ruthy, Clair, Camacho CL. Maegan Host, Patrick host, Taylor SA, Hiroe FR Tr Liam
Flow of Business, Cuts and Ticket Times:
Lunch was busy as expected. AISD is off all week so we had lots of families and 5 tops. Melisa did a good job of handling the board and we only ran into some long ticket times again at the end of the shift, around 1:30. Kelly got really flustered in the back As and I urged her to ask for help and kept asking her what she needed. She continued to tell me that she didn't need anything, that telling me what she needed would slow her down. We had a conversation about it at the end of her shift, about how delegating doesn't mean you're weak, etc. I feel like that was an old habit for her, so I'm not sure why she fell back into it today. Anyhow, by 1:30 the restaurant was pretty much full with little movement, so I cut down to just Johnny. He got about 4 extra tables at the end, which helped his sales out.
I called Minamoto and asked that if the delivery driver is running late, not to deliver between the hours of noon and 2pm. The driver came at 12:30 today with two large fish boxes and we had a full lobby. While he unloaded he impeded the service station traffic and the servers and food runner was having trouble getting through while he get everything situated. I hope that was okay. I don't know how I talked to but he said they try not to come during the lunch rush but were just running behind today. I understand, these things happen, and maybe at the new place it won't cause such a back up, with the space we will have, but while we're here, we need them to make their deliveries in a timely manner.
Dinner started with a decent happy hour, then cleared out afterwards like usual. We didn't go on a wait until 7pm. I cocktailed for a little while for folks that wanted drinks, and Patrick did a fantastic job holding down the host stand! He kept Meagan moving too, by asking her to check on chopsticks, or verbally call guests. They worked well tonight. While the restaurant was busy it didn't feel that way in the dining room. Guests were happy and having a good time, tables were well paced and no one was stretched thin. A smooth night overall. Cut down to 2 on around 9:25. The night slowed to a close.
3 Staff members that stood out (why/how):
-Kelly, as mentioned above, had a minor freak out incident. But we talked afterwards
-Taylor did okay as SA tonight but again could work on his speed.
Any VIP's in?
Neal, last minute at lunch.
Ben Broker
Comps& Void Detail:
Bday dessert, Customer Kome Bucks, Recovery Gyoza for a table that Mandy miscommunication with about the GC promo. She asked if they could use the GC same day. I said yes. She meant the promo card. The couple was nice and understanding, so I took care of their Gyoza
R&M needs:
Andy couldn't make it out today so he will be out tomorrow.
The heaters came. I forgot to call HK propane in time so leary you'll have to call tomorrow.
I got all of the items and buttons made for the new beverage menu roll out. Everything should arrive tomorrow (Tuesday), so if we can get them stocked, we can roll out the menu Tuesday night. That would be ideal, considering we're out of pretty much every beer on the current menu. I also typed up the drink recipes and posted them in the service station.
86'd items/ need more:
LY Lunch Sales: $1864
Projected Sales : $2160
TY Lunch Sales: $2108
+/- : +13% LY and -$52 PS
Lunch Covers: 125
Avg PPA: $16.86
LY Dinner Sales: $5001
Projected Sales : $5160
TY Dinner Sales: $4634
+/- : -7% LY and -$526 PS
Dinner Covers: 173
Avg PPA: $26.79
Previous Days Labor:23%
Previous Days Comps: 6%
Controllable Comps: 7.28%
Weather: Beautiful! low 70s. Sunny.
Special events?: you know...turkeys
Who worked:
Lunch: Mandy, Ruthy, Kelly, Johnny CL. Patrick SA, Taylor FR, Melisa Host
Dinner: Mandy, Grace, Ruthy, Clair, Camacho CL. Maegan Host, Patrick host, Taylor SA, Hiroe FR Tr Liam
Flow of Business, Cuts and Ticket Times:
Lunch was busy as expected. AISD is off all week so we had lots of families and 5 tops. Melisa did a good job of handling the board and we only ran into some long ticket times again at the end of the shift, around 1:30. Kelly got really flustered in the back As and I urged her to ask for help and kept asking her what she needed. She continued to tell me that she didn't need anything, that telling me what she needed would slow her down. We had a conversation about it at the end of her shift, about how delegating doesn't mean you're weak, etc. I feel like that was an old habit for her, so I'm not sure why she fell back into it today. Anyhow, by 1:30 the restaurant was pretty much full with little movement, so I cut down to just Johnny. He got about 4 extra tables at the end, which helped his sales out.
I called Minamoto and asked that if the delivery driver is running late, not to deliver between the hours of noon and 2pm. The driver came at 12:30 today with two large fish boxes and we had a full lobby. While he unloaded he impeded the service station traffic and the servers and food runner was having trouble getting through while he get everything situated. I hope that was okay. I don't know how I talked to but he said they try not to come during the lunch rush but were just running behind today. I understand, these things happen, and maybe at the new place it won't cause such a back up, with the space we will have, but while we're here, we need them to make their deliveries in a timely manner.
Dinner started with a decent happy hour, then cleared out afterwards like usual. We didn't go on a wait until 7pm. I cocktailed for a little while for folks that wanted drinks, and Patrick did a fantastic job holding down the host stand! He kept Meagan moving too, by asking her to check on chopsticks, or verbally call guests. They worked well tonight. While the restaurant was busy it didn't feel that way in the dining room. Guests were happy and having a good time, tables were well paced and no one was stretched thin. A smooth night overall. Cut down to 2 on around 9:25. The night slowed to a close.
3 Staff members that stood out (why/how):
-Kelly, as mentioned above, had a minor freak out incident. But we talked afterwards
-Taylor did okay as SA tonight but again could work on his speed.
Any VIP's in?
Neal, last minute at lunch.
Ben Broker
Comps& Void Detail:
Bday dessert, Customer Kome Bucks, Recovery Gyoza for a table that Mandy miscommunication with about the GC promo. She asked if they could use the GC same day. I said yes. She meant the promo card. The couple was nice and understanding, so I took care of their Gyoza
R&M needs:
Andy couldn't make it out today so he will be out tomorrow.
The heaters came. I forgot to call HK propane in time so leary you'll have to call tomorrow.
I got all of the items and buttons made for the new beverage menu roll out. Everything should arrive tomorrow (Tuesday), so if we can get them stocked, we can roll out the menu Tuesday night. That would be ideal, considering we're out of pretty much every beer on the current menu. I also typed up the drink recipes and posted them in the service station.
86'd items/ need more:
Sunday, November 20, 2016
Sunday 11.20.16
Written By: Elizabeth
LY Lunch Sales: $2302
Projected Sales : $2630
TY Lunch Sales: $1980
+/- : -14% LY and -$650 PS
Lunch Covers: 106
Avg PPA: $18.68
LY Dinner Sales: $4845
Projected Sales : $5160
TY Dinner Sales: $5070
+/- : +5% LY and -$90 PS
Dinner Covers: 185
Avg PPA: $27.41
For the day: $7050/ -1% LY and -$740 PS
Previous Days Labor: 17%
Previous Days Comps: 4%
Controllable Comps: 9.27%
Weather: Chilly! 60s. into the low 50s after sunset.
Special events?:
Who worked:
Lunch: Camacho CL. Ruthy, Mandy, Krystin. Renee FR, John SA, Chelsea Host
Dinner: Clair CL. Ruthy, Krystin, Kelly, Cindy. Hiroe FR, John CT, Patrick SA Tr Liam, Tori & Gabe Hosted.
Flow of Business, Cuts and Ticket Times:
Lunch started off busy and promising to be a steady day. By noon the dining room was full and lively. But by 1pm it dropped off, and was slowing down. I cut Krystin at 1:30 and went 2 on at 2:15, and then just down to Jason by himself at 2:30. There was only 3 tables in here at that time. Only one more tables came in about 10 minutes til close...it was Curry Girl.
Dinner started like it usually does, with a line at the door and the usual train of tables but we didn't fill up as fast. Went on and off a wait from about 6:15-7:30 and then on a solid, small wait. Came off the wait around 8:45. I cut Gabe & Krystin and John the Cocktail. Then as it slowed at 9pm I cut Krystin & Patrick, leaving Liam to feel out the last hour solo SA'ing. By 9:15 it continued to slow, so I cut down to 2 on around 9:25. Cut Liam and Tori at ten til.
I wanted to mention the Kara-age consistency issue again, because I haven't had a problem with it since I last wrote about it. But tonight I ordered it to check on it (from time to time I'll order things just to check QA and then dozo it). When I got it tonight, It was not as crispy as it usually is. I tried to pinpoint exactly what it was that made it just have a mushy mouthfeel, but I can't. But it was just, mushy for lack of better terms. Anyone know why that might be? Was it because it was a fresh batch? Or did it sit too long in the batter? Just trying to trouble shoot.
Specials: none, new items still rolling out.
3 Staff members that stood out (why/how):
-Liam is a pleasure and a delight! I hope I'm not eating my words down the road, but he's just really pleasant, asks for feedback and is efficient. Let's be sure we are praising the good traits, and coaching the areas of opportunity
- Kelly got a GLOWING review from her B2. Really nice group of folks said she was just really sweet and helpful. Always nice to hear words of praise
-Clair got a little frustrated with S3/4 at the beginning of her shift. The woman was pretty snarky to her and Clair was letting it get to her. She vented a little bit about it, but I calmed her down and reminded her that it will pass. She cooled off after that and was fine the rest of her shift.
-Krystin sold $300 worth of Gift Cards today, which pushed her into her first $500.
Not a lot of other gift card purchases this month. Let's me sure we are pushing the staff to talk tableside with it.
Any VIP's in?
Old John and Pilot Couple.
Eudora & Wylie
Kayla French, events Director for ELM
Tay-Tay
Comps& Void Detail:
FNF for Kayla
FNF for an old friend of Kristen
Emp Meals
R&M needs:
86'd items/ need more:
Bride of Fox
Domaine Le Pive Rose
LY Lunch Sales: $2302
Projected Sales : $2630
TY Lunch Sales: $1980
+/- : -14% LY and -$650 PS
Lunch Covers: 106
Avg PPA: $18.68
LY Dinner Sales: $4845
Projected Sales : $5160
TY Dinner Sales: $5070
+/- : +5% LY and -$90 PS
Dinner Covers: 185
Avg PPA: $27.41
For the day: $7050/ -1% LY and -$740 PS
Previous Days Labor: 17%
Previous Days Comps: 4%
Controllable Comps: 9.27%
Weather: Chilly! 60s. into the low 50s after sunset.
Special events?:
Who worked:
Lunch: Camacho CL. Ruthy, Mandy, Krystin. Renee FR, John SA, Chelsea Host
Dinner: Clair CL. Ruthy, Krystin, Kelly, Cindy. Hiroe FR, John CT, Patrick SA Tr Liam, Tori & Gabe Hosted.
Flow of Business, Cuts and Ticket Times:
Lunch started off busy and promising to be a steady day. By noon the dining room was full and lively. But by 1pm it dropped off, and was slowing down. I cut Krystin at 1:30 and went 2 on at 2:15, and then just down to Jason by himself at 2:30. There was only 3 tables in here at that time. Only one more tables came in about 10 minutes til close...it was Curry Girl.
Dinner started like it usually does, with a line at the door and the usual train of tables but we didn't fill up as fast. Went on and off a wait from about 6:15-7:30 and then on a solid, small wait. Came off the wait around 8:45. I cut Gabe & Krystin and John the Cocktail. Then as it slowed at 9pm I cut Krystin & Patrick, leaving Liam to feel out the last hour solo SA'ing. By 9:15 it continued to slow, so I cut down to 2 on around 9:25. Cut Liam and Tori at ten til.
I wanted to mention the Kara-age consistency issue again, because I haven't had a problem with it since I last wrote about it. But tonight I ordered it to check on it (from time to time I'll order things just to check QA and then dozo it). When I got it tonight, It was not as crispy as it usually is. I tried to pinpoint exactly what it was that made it just have a mushy mouthfeel, but I can't. But it was just, mushy for lack of better terms. Anyone know why that might be? Was it because it was a fresh batch? Or did it sit too long in the batter? Just trying to trouble shoot.
Specials: none, new items still rolling out.
3 Staff members that stood out (why/how):
-Liam is a pleasure and a delight! I hope I'm not eating my words down the road, but he's just really pleasant, asks for feedback and is efficient. Let's be sure we are praising the good traits, and coaching the areas of opportunity
- Kelly got a GLOWING review from her B2. Really nice group of folks said she was just really sweet and helpful. Always nice to hear words of praise
-Clair got a little frustrated with S3/4 at the beginning of her shift. The woman was pretty snarky to her and Clair was letting it get to her. She vented a little bit about it, but I calmed her down and reminded her that it will pass. She cooled off after that and was fine the rest of her shift.
-Krystin sold $300 worth of Gift Cards today, which pushed her into her first $500.
Not a lot of other gift card purchases this month. Let's me sure we are pushing the staff to talk tableside with it.
Any VIP's in?
Old John and Pilot Couple.
Eudora & Wylie
Kayla French, events Director for ELM
Tay-Tay
Comps& Void Detail:
FNF for Kayla
FNF for an old friend of Kristen
Emp Meals
R&M needs:
86'd items/ need more:
Bride of Fox
Domaine Le Pive Rose
Saturday, November 19, 2016
Saturday PM Recap 11/19/16
Written By: Leary
LY Dinner Sales: 6574
Projected Sales : 6840 (-100)
TY Dinner Sales: 6740
+/- : +166, +3%
Dinner Covers: 238
Avg PPA: 28.32
Weather: Nice afternoon and cold night
Special events?: EAST
Who worked:
Renee, Krystin, Ruthy, Clair, Dusten Cl, John w/ Brennan SA, Maegan & Melisa H, Hiroe FR
Flow of Business, Cuts and Ticket Times:
That were we going to get hit right at open with a 24-top that called in, but they never showed. Slow first 30 minutes, but got a pop at 545 and were on a wait by 6. We hit an hour wait by 630. Stayed on a steady 45-50 minute wait until about 9, and then slowed down. I think the cold snap kept some folks indoors. We were off the wait by 915, so I cut Maegan and Kelly. Had 6-top and a few more tables walk in, but stayed pretty slow. Went 2 on at 10. Nothing for the last hour.
Renee had a table that was confused by the haru-maki. They thought it was a regular springroll, and order 3. When it came out they wanted to send 1 back. That was fine, but then Renee had ordered a yakitori instead of a yakiniku. The lady at the table was pretty bothered. I got the remake made, and comped to try and turn their experience around. I went back and checked on them, and they said the yakiniku was good, and seemed a little happier.
Specials:
3 Staff members that stood out (why/how):
-Brennan did a decent job tonight for his last train. He's going to need a lot of tweaking, but he took all the feedback I gave, and made corrections. I think he'll improve over time, but we'll need to be patient the next couple of weeks.
-Maegan did a pretty good job running the board tonight. It was good night for here to do it since we weren't super busy. She is really sincere and sweet with customers.
Any VIP's in?
Comps& Void Detail:
Had a couple misrings that were caught before they were made. Had 1 misring on a couple of rolls that were made, but we were able to reuse them immediately.
-Guest Changed Mind Harumaki, and Recovery Yakiniku for B7 mentioned above
-Customer Kome Bucks (I forgot to save it, and ripped it up and through it in the trash out of habit)
R&M needs:
-The spray nozzle in the dish area has been going out. Beorn showed me how the part has worn. Ordered a replacement sprayer that will be here Monday.
-Wine pumper is broken. I ordered a new one that will be here Monday as well.
86'd items/ need more:
-Large Bottle Bride oF Fox
LY Dinner Sales: 6574
Projected Sales : 6840 (-100)
TY Dinner Sales: 6740
+/- : +166, +3%
Dinner Covers: 238
Avg PPA: 28.32
Weather: Nice afternoon and cold night
Special events?: EAST
Who worked:
Renee, Krystin, Ruthy, Clair, Dusten Cl, John w/ Brennan SA, Maegan & Melisa H, Hiroe FR
Flow of Business, Cuts and Ticket Times:
That were we going to get hit right at open with a 24-top that called in, but they never showed. Slow first 30 minutes, but got a pop at 545 and were on a wait by 6. We hit an hour wait by 630. Stayed on a steady 45-50 minute wait until about 9, and then slowed down. I think the cold snap kept some folks indoors. We were off the wait by 915, so I cut Maegan and Kelly. Had 6-top and a few more tables walk in, but stayed pretty slow. Went 2 on at 10. Nothing for the last hour.
Renee had a table that was confused by the haru-maki. They thought it was a regular springroll, and order 3. When it came out they wanted to send 1 back. That was fine, but then Renee had ordered a yakitori instead of a yakiniku. The lady at the table was pretty bothered. I got the remake made, and comped to try and turn their experience around. I went back and checked on them, and they said the yakiniku was good, and seemed a little happier.
Specials:
3 Staff members that stood out (why/how):
-Brennan did a decent job tonight for his last train. He's going to need a lot of tweaking, but he took all the feedback I gave, and made corrections. I think he'll improve over time, but we'll need to be patient the next couple of weeks.
-Maegan did a pretty good job running the board tonight. It was good night for here to do it since we weren't super busy. She is really sincere and sweet with customers.
Any VIP's in?
Comps& Void Detail:
Had a couple misrings that were caught before they were made. Had 1 misring on a couple of rolls that were made, but we were able to reuse them immediately.
-Guest Changed Mind Harumaki, and Recovery Yakiniku for B7 mentioned above
-Customer Kome Bucks (I forgot to save it, and ripped it up and through it in the trash out of habit)
R&M needs:
-The spray nozzle in the dish area has been going out. Beorn showed me how the part has worn. Ordered a replacement sprayer that will be here Monday.
-Wine pumper is broken. I ordered a new one that will be here Monday as well.
86'd items/ need more:
-Large Bottle Bride oF Fox
Saturday AM 11.19.16
Written By: Elizabeth
LY Lunch Sales: $2518
Projected Sales : $2674
TY Lunch Sales: $3079
+/- : $+22% LY and +$405 PS
Lunch Covers: 166
Avg PPA: $18.55
Previous Days Labor: 16%
Previous Days Comps: 4%
Controllable Comps: 10.21%($21 Recovery for the reso going over quote time, $12 FNF and $150 Kit Error on the kara age)
Weather: Cold and crisp. High in the 60s.
Special events?:
weekend before Thanksgiving
Who worked:
Sophia, Lindsey, Mandy, Johnny CL. Tori Host, Taylor SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Typical Saturday. Dining room was somewhat steady, sushi bar was dead with spurts of patrons. Went
Kitchen struggled in the last 15 minutes of service after the microwave blew up. More on that later. Went on a wait at 2pm. A few hiccups during the shift:
1- A3 sent back the meatballs, DNL. Then a seaweed salad, DNL. They were a pretty high maintenance table and had Mandy running the majority of the time they were here. I helped where I could.
2- Lindsey's B1 sat with one woman and two young kids. The woman was on the phone for the better part of 5 minutes after they sat and was ignoring Lindsey's attempt to grab them drinks. She brought out waters and eventually the woman ordered. She pointed to the Katsu-don, and said 2, and then pointed to the seaweed salads and said 2. Lindsey said she repeated it back. The katsu-dons took a little while to come out because Daniel was defrosting the pork katsu in the microwave in the prep station when the microwave "exploded" from the inside. Again, more on that later. So the pork was still frozen and still had to be defrosted. When the katsu dons came out, she said she ordered Tonkotsu Ramen. In any case she was happy to keep the katsu dons, and we bought them a parfait to smooth it over.
3- S9 found a piece of the plastic quart container in their Alone Together. This happened last week too. This is happening FAR too often.
I did the invoices this morning and noticed that someone put 2 Restaurant Depot receipts in the folder, one from June and one from July. Anyone want to enlighten me as to where these came from?
So I had to talk to Paul after he ordered his Chirashi. I knew it wasn't for him because I was at the host stand when he asked Tori what she wanted for lunch. He said to her "yeah you can have anything on the menu, what do you want?" and she said "Chirashi", so when it came time for Sushi bar orders and Toshi was telling me what everyone wanted, he said Paul wanted a Chirashi. I ordered it but then went directly over to him and let him know I was making a one time exception but going forward, employee meals are for that one employee only. Not to give out, ESPECIALLY not a Chirashi!
3 Staff members that stood out (why/how):
-Taylor was dragging his ass as SA today. I had to keep an eye on him the entire shift and motivate him to do things. Like water tables or even complete a dirty table (reset it!). I too was moving slow due to two factors: 1, new boots I was wearing. Found out they are not work friendly. 2. Allergies have got me down pretty hard today. That being said I am always more than happy to get in their and help but today was a painful one.
Any VIP's in?
Karen- I didn't see her until she was leaving.
2 Sushi Lunch guy with 2 of his....friends.
Comps& Void Detail:
Mentioned above.
R&M needs:
The issues with the music volume is this: sometimes the one in the lobby and the one near the service station work, other times they don't. I noticed that today. I had the music turned up but didn't hear any sound coming from the other speakers.
Another microwave bit the dust in a big way. I walked back to run food and it smelled like melted plastic. Daniel said he heard a pop. Yuki told me she saw a flame. It was sitting on some plastic containers that it seemed to singe. Yuki showed me where the flame shot out of and I asked her to trash the microwave. It was sitting outside on that rusted rack. I knew if I didn't say anything, it would sit there for days. I think our best solution to this, would be to invest in a better quality microwave. I know we were buying cheaper microwaves because they were known to break on us, but now that they are blowing fuses and catching fire, it might be time to invest in a bigger, nicer, more reliable microwave that can be utilized in the long run.
86'd items/ need more:
LY Lunch Sales: $2518
Projected Sales : $2674
TY Lunch Sales: $3079
+/- : $+22% LY and +$405 PS
Lunch Covers: 166
Avg PPA: $18.55
Previous Days Labor: 16%
Previous Days Comps: 4%
Controllable Comps: 10.21%($21 Recovery for the reso going over quote time, $12 FNF and $150 Kit Error on the kara age)
Weather: Cold and crisp. High in the 60s.
Special events?:
weekend before Thanksgiving
Who worked:
Sophia, Lindsey, Mandy, Johnny CL. Tori Host, Taylor SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Typical Saturday. Dining room was somewhat steady, sushi bar was dead with spurts of patrons. Went
Kitchen struggled in the last 15 minutes of service after the microwave blew up. More on that later. Went on a wait at 2pm. A few hiccups during the shift:
1- A3 sent back the meatballs, DNL. Then a seaweed salad, DNL. They were a pretty high maintenance table and had Mandy running the majority of the time they were here. I helped where I could.
2- Lindsey's B1 sat with one woman and two young kids. The woman was on the phone for the better part of 5 minutes after they sat and was ignoring Lindsey's attempt to grab them drinks. She brought out waters and eventually the woman ordered. She pointed to the Katsu-don, and said 2, and then pointed to the seaweed salads and said 2. Lindsey said she repeated it back. The katsu-dons took a little while to come out because Daniel was defrosting the pork katsu in the microwave in the prep station when the microwave "exploded" from the inside. Again, more on that later. So the pork was still frozen and still had to be defrosted. When the katsu dons came out, she said she ordered Tonkotsu Ramen. In any case she was happy to keep the katsu dons, and we bought them a parfait to smooth it over.
3- S9 found a piece of the plastic quart container in their Alone Together. This happened last week too. This is happening FAR too often.
I did the invoices this morning and noticed that someone put 2 Restaurant Depot receipts in the folder, one from June and one from July. Anyone want to enlighten me as to where these came from?
So I had to talk to Paul after he ordered his Chirashi. I knew it wasn't for him because I was at the host stand when he asked Tori what she wanted for lunch. He said to her "yeah you can have anything on the menu, what do you want?" and she said "Chirashi", so when it came time for Sushi bar orders and Toshi was telling me what everyone wanted, he said Paul wanted a Chirashi. I ordered it but then went directly over to him and let him know I was making a one time exception but going forward, employee meals are for that one employee only. Not to give out, ESPECIALLY not a Chirashi!
3 Staff members that stood out (why/how):
-Taylor was dragging his ass as SA today. I had to keep an eye on him the entire shift and motivate him to do things. Like water tables or even complete a dirty table (reset it!). I too was moving slow due to two factors: 1, new boots I was wearing. Found out they are not work friendly. 2. Allergies have got me down pretty hard today. That being said I am always more than happy to get in their and help but today was a painful one.
Any VIP's in?
Karen- I didn't see her until she was leaving.
2 Sushi Lunch guy with 2 of his....friends.
Comps& Void Detail:
Mentioned above.
R&M needs:
The issues with the music volume is this: sometimes the one in the lobby and the one near the service station work, other times they don't. I noticed that today. I had the music turned up but didn't hear any sound coming from the other speakers.
Another microwave bit the dust in a big way. I walked back to run food and it smelled like melted plastic. Daniel said he heard a pop. Yuki told me she saw a flame. It was sitting on some plastic containers that it seemed to singe. Yuki showed me where the flame shot out of and I asked her to trash the microwave. It was sitting outside on that rusted rack. I knew if I didn't say anything, it would sit there for days. I think our best solution to this, would be to invest in a better quality microwave. I know we were buying cheaper microwaves because they were known to break on us, but now that they are blowing fuses and catching fire, it might be time to invest in a bigger, nicer, more reliable microwave that can be utilized in the long run.
86'd items/ need more:
Friday 11.18.16
Written By: Elizabeth
LY Lunch Sales:$2011
Projected Sales : $2185
TY Lunch Sales: $2215
+/- : +10% LY and +$30 PS
Lunch Covers:114
Avg PPA: $19.43
LY Dinner Sales: $6624
Projected Sales : $6748
TY Dinner Sales: $6802
+/- : +3% LY and +$54 PS
Dinner Covers: 237
Avg PPA: $28.70
For the day: $9017/ +4% LY and +$84 PS (dang that's close!)
Previous Days Labor: 21%
Previous Days Comps: 5%
Controllable Comps: 5.87%
Weather: Temps dropped by the hour. Into the 50s by night time.
Special events?: Beginning of Thanksgiving weekend for AISD
Who worked:
Lunch: Alex, Grace, kelly, Clair CL. John SA Tr Liam, Taylor FR, Tori host
Dinner: Lindsey, Johnny, Camacho, Mandy, Dusten CL. Chelsea and Maegan host, John SA Tr Brennan, Taylor FR
Kelly didn't set her alarm and therefore was 40 minutes late to her shift today. her only saving grace was Tori. When Tori got in I told her Kelly wasn't here and I forgot they lived together so she went and picked her up (woke her up) and got her here. Her performance seemed a little off too. She was trying to compensate for being late by being overly cheerful (which was good) but allowed her to become unfocused.
Flow of Business, Cuts and Ticket Times:
Lunch had a really strange flow today. We were pretty slow all shift. I cut Kelly at 12:30 since Clair didn't have much going on at the sushi bar, and also, as repercussions for coming in late to her shift. We stayed slow so I cut down to 2 on at 1:20. At 1:40 we got a push...Our of nowhere. Grace and Clair handled it well and delegated where they needed to.
Had a strange occurance happened between guests around 1:30. This hippy couple at B7 were sitting side by side eating. Apparently the guy drove a big, maroon truck that he parked haphazardly and obnoxiously on the side of the building. So much so that a car had trouble getting out of their parking spot. And there was a woman who watched the struggle in the parking lot and came in and said that the car trying to get out only had one choice but to hit the truck. Maybe she was just being a busy body but she was going on about how the truck shouldn't have parked like that and how it was blocking at least 4 spaces (it wasn't). I sat her at B6 (not knowing B7 was the truck driver). I went outside to look at the truck, and yes, it was rather obtrusive and parked in a manner that was inconsiderate. But I see people park like assholes every day, so I wasn't much concerned. Well the husband came in and sat at B6 with the lady and then all of a sudden I look over and they are storming up to me, telling me that the guys at B7 is the driver of the truck and he's an "ASS....HOLE!" the man said to me. They asked to move tables. I moved them to A2. The couple at B7 didn't seem phased. But it was awkward to say the least. Yes, this story has no bearing on the actual events of today but it DID happen. So I had to note it.
Dinner started out as usual, solid first round. Scott informed me at 5:40 that we were out of rice and wouldn't have anymore until 6:15. And like clock work Camacho's section ordered 2 Kome sets, and another table ordered 2 orders of rice, and a kids cooked plate. I ended up having to void all of it. B2 also said his kara age thai style wasn't that hot, so I had to comp that. In the end, B2 ended up only paying for 2 sunshine rolls (a young man and a child) because they had also ordered the rice to eat with the kara-age. he wasn't upset as much as he was disappointed and he came here specifically for that. He seemed understanding, but again, not the way I want to start the night off.
I manned the host stand at the beginning of the push because I had Chelsea and Maegan changing out some of the older bev menus with clean ones I found in the office today. So while they scurried to do that, I took names and got folks checked in. Around 7pm we finally got into a solid swing of things, and on a 45-55 minute wait. We came off the wait around 9:45. I cut Lindsey and Johnny at 9:30, and went 2 on at 10pm.
The 7pm reservation sat 20 minutes longer than they should have. We started cashing them out at 9pm, but they wanted all alcohol and food on separate tickets and then split those both 6 ways. And then sat for an additional 10 minutes after they paid out. Luckily the 9pm reso was understanding, but I sent them 3 orders of Edamame and 2 Shumai to smooth things over. They were grateful.
Here's an issue I ran into tonight, and other nights recently with the Resy change over:
We had tables sit open for 5-10 minutes at a time during different times tonight. We would text the guest. Then follow up by calling the names aloud. Then follow up with another text. Some guests would then text back that they were on their way, but still wouldn't get here for another 5-10 minutes. Other guests wouldn't respond at all, even after the second text, we would take them off the list, then another 3-5 (or longer) minutes, they would show up. This happened multiple times tonight and last week that I can remember. Which is why we're not turning out tables as fast. We would even start texting early and still run into this problem. So we need to figure out a solution for this gap.
At the end of the night, the employees that ate at the sushi bar left quite the mess for Dusten to clean up. I didn't see who was there, but if we can remind all members of staff to clean up their dining spot when they are done, it would be appreciated. If they are the last to leave and there is still soup and rice left, they need to discard it.
Specials:
none tonight, except for whole aji, which we didn't sell any of. I printed a dessert menu of sorts but didn't see any go out.
3 Staff members that stood out (why/how):
-I told John to really keep an active eye on Brennan since it was his last night of training. I coached John to coach Brennan on matching his pace to the pace of service. I noticed Brennan sort of lagging and taking his time to get tables reset. Later on in the eveing I saw his pace improve, but I feel that will be his biggest area of opportunity.
-Wrote Kelly up for her late. She understands she can not be late again. Again, her attitude was cheerful, but I could tell her head wasn't in the game.
Any VIP's in?
Lunch: familiar faces, no names.
Dinner: Jack Waite, the McGuires, Baily from Birds, Kenta's soccer mate, Kelly & Julie
Comps& Void Detail:
Emp Day off for Kelly
Training meals for Brennan and Liam
Recovery for the late party room seat
Kitchen Error for Kara Age being cold
Void rice due to being 86'd it for the first hour of service.
Kome Bucks for the McGuires
R&M needs:
Andy will be out Monday to take a look at the outlets in the kitchen
86'd items/ need more:
Domaine Le Pive
LY Lunch Sales:$2011
Projected Sales : $2185
TY Lunch Sales: $2215
+/- : +10% LY and +$30 PS
Lunch Covers:114
Avg PPA: $19.43
LY Dinner Sales: $6624
Projected Sales : $6748
TY Dinner Sales: $6802
+/- : +3% LY and +$54 PS
Dinner Covers: 237
Avg PPA: $28.70
For the day: $9017/ +4% LY and +$84 PS (dang that's close!)
Previous Days Labor: 21%
Previous Days Comps: 5%
Controllable Comps: 5.87%
Weather: Temps dropped by the hour. Into the 50s by night time.
Special events?: Beginning of Thanksgiving weekend for AISD
Who worked:
Lunch: Alex, Grace, kelly, Clair CL. John SA Tr Liam, Taylor FR, Tori host
Dinner: Lindsey, Johnny, Camacho, Mandy, Dusten CL. Chelsea and Maegan host, John SA Tr Brennan, Taylor FR
Kelly didn't set her alarm and therefore was 40 minutes late to her shift today. her only saving grace was Tori. When Tori got in I told her Kelly wasn't here and I forgot they lived together so she went and picked her up (woke her up) and got her here. Her performance seemed a little off too. She was trying to compensate for being late by being overly cheerful (which was good) but allowed her to become unfocused.
Flow of Business, Cuts and Ticket Times:
Lunch had a really strange flow today. We were pretty slow all shift. I cut Kelly at 12:30 since Clair didn't have much going on at the sushi bar, and also, as repercussions for coming in late to her shift. We stayed slow so I cut down to 2 on at 1:20. At 1:40 we got a push...Our of nowhere. Grace and Clair handled it well and delegated where they needed to.
Had a strange occurance happened between guests around 1:30. This hippy couple at B7 were sitting side by side eating. Apparently the guy drove a big, maroon truck that he parked haphazardly and obnoxiously on the side of the building. So much so that a car had trouble getting out of their parking spot. And there was a woman who watched the struggle in the parking lot and came in and said that the car trying to get out only had one choice but to hit the truck. Maybe she was just being a busy body but she was going on about how the truck shouldn't have parked like that and how it was blocking at least 4 spaces (it wasn't). I sat her at B6 (not knowing B7 was the truck driver). I went outside to look at the truck, and yes, it was rather obtrusive and parked in a manner that was inconsiderate. But I see people park like assholes every day, so I wasn't much concerned. Well the husband came in and sat at B6 with the lady and then all of a sudden I look over and they are storming up to me, telling me that the guys at B7 is the driver of the truck and he's an "ASS....HOLE!" the man said to me. They asked to move tables. I moved them to A2. The couple at B7 didn't seem phased. But it was awkward to say the least. Yes, this story has no bearing on the actual events of today but it DID happen. So I had to note it.
Dinner started out as usual, solid first round. Scott informed me at 5:40 that we were out of rice and wouldn't have anymore until 6:15. And like clock work Camacho's section ordered 2 Kome sets, and another table ordered 2 orders of rice, and a kids cooked plate. I ended up having to void all of it. B2 also said his kara age thai style wasn't that hot, so I had to comp that. In the end, B2 ended up only paying for 2 sunshine rolls (a young man and a child) because they had also ordered the rice to eat with the kara-age. he wasn't upset as much as he was disappointed and he came here specifically for that. He seemed understanding, but again, not the way I want to start the night off.
I manned the host stand at the beginning of the push because I had Chelsea and Maegan changing out some of the older bev menus with clean ones I found in the office today. So while they scurried to do that, I took names and got folks checked in. Around 7pm we finally got into a solid swing of things, and on a 45-55 minute wait. We came off the wait around 9:45. I cut Lindsey and Johnny at 9:30, and went 2 on at 10pm.
The 7pm reservation sat 20 minutes longer than they should have. We started cashing them out at 9pm, but they wanted all alcohol and food on separate tickets and then split those both 6 ways. And then sat for an additional 10 minutes after they paid out. Luckily the 9pm reso was understanding, but I sent them 3 orders of Edamame and 2 Shumai to smooth things over. They were grateful.
Here's an issue I ran into tonight, and other nights recently with the Resy change over:
We had tables sit open for 5-10 minutes at a time during different times tonight. We would text the guest. Then follow up by calling the names aloud. Then follow up with another text. Some guests would then text back that they were on their way, but still wouldn't get here for another 5-10 minutes. Other guests wouldn't respond at all, even after the second text, we would take them off the list, then another 3-5 (or longer) minutes, they would show up. This happened multiple times tonight and last week that I can remember. Which is why we're not turning out tables as fast. We would even start texting early and still run into this problem. So we need to figure out a solution for this gap.
At the end of the night, the employees that ate at the sushi bar left quite the mess for Dusten to clean up. I didn't see who was there, but if we can remind all members of staff to clean up their dining spot when they are done, it would be appreciated. If they are the last to leave and there is still soup and rice left, they need to discard it.
Specials:
none tonight, except for whole aji, which we didn't sell any of. I printed a dessert menu of sorts but didn't see any go out.
3 Staff members that stood out (why/how):
-I told John to really keep an active eye on Brennan since it was his last night of training. I coached John to coach Brennan on matching his pace to the pace of service. I noticed Brennan sort of lagging and taking his time to get tables reset. Later on in the eveing I saw his pace improve, but I feel that will be his biggest area of opportunity.
-Wrote Kelly up for her late. She understands she can not be late again. Again, her attitude was cheerful, but I could tell her head wasn't in the game.
Any VIP's in?
Lunch: familiar faces, no names.
Dinner: Jack Waite, the McGuires, Baily from Birds, Kenta's soccer mate, Kelly & Julie
Comps& Void Detail:
Emp Day off for Kelly
Training meals for Brennan and Liam
Recovery for the late party room seat
Kitchen Error for Kara Age being cold
Void rice due to being 86'd it for the first hour of service.
Kome Bucks for the McGuires
R&M needs:
Andy will be out Monday to take a look at the outlets in the kitchen
86'd items/ need more:
Domaine Le Pive
Thursday, November 17, 2016
Thursday PM 11.17.16
Written By: Elizabeth
LY Dinner Sales: $4414
Projected Sales : $4704
TY Dinner Sales: $4952
+/- : +12% LY and +$248 PS
Dinner Covers: 193
Avg PPA: $25.66 eww.
Weather: Cooling off at night, 60s
Special events?: none?
Who worked:
Renee, Kelly, Ruthy, Grace, Dusten CL
Flow of Business, Cuts and Ticket Times:
Slow start but we got a small pop around 5:30, but then it died down around 6:30 and there were many empty tables. But like clockwork, and right on the dot at 7pm we got our dinner rush. Quote times were about 30-45 minutes. Had these 3 girls lie about their name on the waitlist. Later on Cassandra asked why she hadn't been sat yet. We figured it out, and she actually was really understanding, because her party size had changed to 7 people anyway. I got them sat in the party room around 8:35 and send them 3 edamames and 2 shumai. They were more than happy. The night slowed around 9pm and we were off the wait by 9:15. Cut to 2 on at 9:30. Night slowed after that. No major issues or ticket times.
Specials:
Otoro 6
Whole Aji 1
Puddings:
Sesame: 1
Sugar: 2
Fried IC: 8
3 Staff members that stood out (why/how):
-Patrick is coming around as an SA. He's not as fast as John but he does a great job (and is way faster than Gabe....speaking of which...is he coming back??)
-Maegan is getting better. She wants to get better, which is the key. Twice tonight she went to take guests to a dirty table and had to back track. She apologized at the end of the night and said she will get better. The willinness is there though, and that's great.
Any VIP's in?
Nathan- he's inquiring about work. He said now is his slow time, until about march. I told him if he wants to swing by on Tuesday and talk with Leary he could. Leary, I'm not sure what other FOH positions we need to fill, but he has prior experience.
Comps& Void Detail:
Bday Desserts (3?)
Recovery for the Edamame and Shumai
Other than that, nothing else.
R&M needs:
We need 2 light bulbs for the hallway. I can run to Home Depot tomorrow on the break, of if someone else had a change to grab the old school looking ones with the filament.
I will call Andy tomorrow. We had both of the outlets near the grill printer spark, on two separate occasions. For now we have rerouted the printer to another outlet, the four outlet box is not of use.
I will also call AT&T tomorrow about the internet being spotty.
86'd items/ need more:
LY Dinner Sales: $4414
Projected Sales : $4704
TY Dinner Sales: $4952
+/- : +12% LY and +$248 PS
Dinner Covers: 193
Avg PPA: $25.66 eww.
Weather: Cooling off at night, 60s
Special events?: none?
Who worked:
Renee, Kelly, Ruthy, Grace, Dusten CL
Flow of Business, Cuts and Ticket Times:
Slow start but we got a small pop around 5:30, but then it died down around 6:30 and there were many empty tables. But like clockwork, and right on the dot at 7pm we got our dinner rush. Quote times were about 30-45 minutes. Had these 3 girls lie about their name on the waitlist. Later on Cassandra asked why she hadn't been sat yet. We figured it out, and she actually was really understanding, because her party size had changed to 7 people anyway. I got them sat in the party room around 8:35 and send them 3 edamames and 2 shumai. They were more than happy. The night slowed around 9pm and we were off the wait by 9:15. Cut to 2 on at 9:30. Night slowed after that. No major issues or ticket times.
Specials:
Otoro 6
Whole Aji 1
Puddings:
Sesame: 1
Sugar: 2
Fried IC: 8
3 Staff members that stood out (why/how):
-Patrick is coming around as an SA. He's not as fast as John but he does a great job (and is way faster than Gabe....speaking of which...is he coming back??)
-Maegan is getting better. She wants to get better, which is the key. Twice tonight she went to take guests to a dirty table and had to back track. She apologized at the end of the night and said she will get better. The willinness is there though, and that's great.
Any VIP's in?
Nathan- he's inquiring about work. He said now is his slow time, until about march. I told him if he wants to swing by on Tuesday and talk with Leary he could. Leary, I'm not sure what other FOH positions we need to fill, but he has prior experience.
Comps& Void Detail:
Bday Desserts (3?)
Recovery for the Edamame and Shumai
Other than that, nothing else.
R&M needs:
We need 2 light bulbs for the hallway. I can run to Home Depot tomorrow on the break, of if someone else had a change to grab the old school looking ones with the filament.
I will call Andy tomorrow. We had both of the outlets near the grill printer spark, on two separate occasions. For now we have rerouted the printer to another outlet, the four outlet box is not of use.
I will also call AT&T tomorrow about the internet being spotty.
86'd items/ need more:
Thursday AM Recap
Written By: Leary
LY Lunch Sales: 1586
Projected Sales : 1768 (+31)
TY Lunch Sales: 1799
+/- : +213, +13%
Lunch Covers: 98
Avg PPA: 18.36
Previous Days Labor: 25%
Previous Days Comps: 6%
Controllable Comps: 1.2%
Weather: Warm and Sunny
Special events?:
Who worked:
Renee, Mandy, Alex, Johnny Cl, John w/ Brennan, Tori, Taylor
Flow of Business, Cuts and Ticket Times:
It was a pretty slow start. It seemed like we were going to have another slow lunch, but people started walking in around 1. We had a 8 top walk in at 115, and then had a few tables waiting. Unfortunately no one wanted to sit at the sushi bar so Johnny had a slow day, but everyone else was pretty busy for about 30 minutes. Died off by 145. Went 2 on at 130.
Only issue was a lady that received her go-go and longhorn rolls, tasted it, and told Renee the sauces were too spicy, and asked for new rolls with sauce on the side. A little annoying, but the sushi bar knocked out the remake quickly and she was happy.
Specials:
3 Staff members that stood out (why/how):
-Renee handles volume well. She has strong consolidation skills, and handled an 8-top with 2 other tables sat at the same time with ease.
-I had a pep talk with John about correct training procedure for the next couple of shifts, and he understood. I've told him before, but I think most people's instinct is to use the extra pair of hands as a helper. He and Brennan operated as one person today, and I heard John talking and explaining all his actions.
Any VIP's in?
Comps& Void Detail:
DNL for customer with rolls mentioned above
Training meal for John and Brennan
R&M needs:
-Internet has been sporadic at times the past couple of days. It always comes back, but will drop out for a minute or 2. The only real issue it causes it knocking the printer off the wi-fi every time it happens.
86'd items/ need more:
LY Lunch Sales: 1586
Projected Sales : 1768 (+31)
TY Lunch Sales: 1799
+/- : +213, +13%
Lunch Covers: 98
Avg PPA: 18.36
Previous Days Labor: 25%
Previous Days Comps: 6%
Controllable Comps: 1.2%
Weather: Warm and Sunny
Special events?:
Who worked:
Renee, Mandy, Alex, Johnny Cl, John w/ Brennan, Tori, Taylor
Flow of Business, Cuts and Ticket Times:
It was a pretty slow start. It seemed like we were going to have another slow lunch, but people started walking in around 1. We had a 8 top walk in at 115, and then had a few tables waiting. Unfortunately no one wanted to sit at the sushi bar so Johnny had a slow day, but everyone else was pretty busy for about 30 minutes. Died off by 145. Went 2 on at 130.
Only issue was a lady that received her go-go and longhorn rolls, tasted it, and told Renee the sauces were too spicy, and asked for new rolls with sauce on the side. A little annoying, but the sushi bar knocked out the remake quickly and she was happy.
Specials:
3 Staff members that stood out (why/how):
-Renee handles volume well. She has strong consolidation skills, and handled an 8-top with 2 other tables sat at the same time with ease.
-I had a pep talk with John about correct training procedure for the next couple of shifts, and he understood. I've told him before, but I think most people's instinct is to use the extra pair of hands as a helper. He and Brennan operated as one person today, and I heard John talking and explaining all his actions.
Any VIP's in?
Comps& Void Detail:
DNL for customer with rolls mentioned above
Training meal for John and Brennan
R&M needs:
-Internet has been sporadic at times the past couple of days. It always comes back, but will drop out for a minute or 2. The only real issue it causes it knocking the printer off the wi-fi every time it happens.
86'd items/ need more:
Wednesday, November 16, 2016
Wednesday PM 11/16/16
Written By: Dusten
LY Dinner Sales: 4798
Projected Sales : 5166
TY Dinner Sales:4869
+/- :1% over LY and short of PS by $297
Dinner Covers:171
Avg PPA: 28.47
Weather: Mid 80's this afternoon, 70'-60's at night.
Special events?: 16 years ago Houston music legend, Robert Davis aka DJ Screw ushered in a new era of gangsta rappers OD'ing on codeine cough syrup rather than dying from gun violence or natural causes.
Who worked: Lindsey, Grace, Cindy, Krystin, Sophia CL, Taylor FR, John training Brennan to SA, Chelsea training Liam to Host and Melisa also Hosting.
Flow of Business, Cuts and Ticket Times:Tonight has an odd flow. Very slow for the first couple of hours. The crowd built very slowly and we did not get full or go on a wait until about 7:30. Things tapered off at 8:30pm. I cut Grace and Lindsey then. I cut Melisa and Krystin at 9pm. Cindy and Sophia closed it down. Ticket times were good.
Specials: 2 Japanese uni, 9 O-toro, 1 Aji sashimi, 3 sesame pudding, 3 kokuto pudding, 5 fried ice cream
3 Staff members that stood out (why/how): I was a bit disappointed in John's training methods. Multiple times I had to coach him on how to train Brennan. John would rather just do most of the work and maybe have his trainee as his own helper. I explained that he needs to have Brennan basically glued to him watching each other's every move. Brennan will need a lot of work, and Joh wasn't doing us any favors by loosely directing him loosely to bus or reset a table. I cut John for the last 20 minutes of service so Brennan can get some actual practice.
-Grace has shown a good amount of improvement the last few weeks. Her stress levels seem much more maintained, she helps others and gets competitive during contests. I ran a contest on the puddings tonight. She tied with Lindsey in sales so I split $10 kome bucks between them.
-Liam's irrasaimase could use some fine tuning. His mispronunciations were too enthusuatic and funny to correct tonight. Didn't want to embarrass or discourage him. Gave him a few pointers for future hosting and for when HE trains with John.
-Sophia sold the only Aji sashimi in the contest tonight. Kome bucks for her.
Any VIP's in? Naoto, Broker Ben. I forget the name of the guy, but he is a photographer, Clair took a class from him at ACC. He and his wife sent back a gyoza saying it was cold, but didn't want another one. I tried them. They weren't cold at all. Sophia suspected they over ordered.
Comps& Void Detail:Gyoza mentioned above. Several misrings tonight, but nothing that couldn't be resold, or stopped before being made. Employee day off and employee kome bucks for Naoto. $4.5 Kome bucks for Grace.
R&M needs:Roger noticed a small roach crawling in and out of the soft serve machine... like behind the panel that covers all the electrical paneling and mechanisms.
86'd items/ need more:We need more men's t-shirts. Specifically black Medium and Large sizes. I gave Brennan an awkwardly fitting white Men's large today.
LY Dinner Sales: 4798
Projected Sales : 5166
TY Dinner Sales:4869
+/- :1% over LY and short of PS by $297
Dinner Covers:171
Avg PPA: 28.47
Weather: Mid 80's this afternoon, 70'-60's at night.
Special events?: 16 years ago Houston music legend, Robert Davis aka DJ Screw ushered in a new era of gangsta rappers OD'ing on codeine cough syrup rather than dying from gun violence or natural causes.
Who worked: Lindsey, Grace, Cindy, Krystin, Sophia CL, Taylor FR, John training Brennan to SA, Chelsea training Liam to Host and Melisa also Hosting.
Flow of Business, Cuts and Ticket Times:Tonight has an odd flow. Very slow for the first couple of hours. The crowd built very slowly and we did not get full or go on a wait until about 7:30. Things tapered off at 8:30pm. I cut Grace and Lindsey then. I cut Melisa and Krystin at 9pm. Cindy and Sophia closed it down. Ticket times were good.
Specials: 2 Japanese uni, 9 O-toro, 1 Aji sashimi, 3 sesame pudding, 3 kokuto pudding, 5 fried ice cream
3 Staff members that stood out (why/how): I was a bit disappointed in John's training methods. Multiple times I had to coach him on how to train Brennan. John would rather just do most of the work and maybe have his trainee as his own helper. I explained that he needs to have Brennan basically glued to him watching each other's every move. Brennan will need a lot of work, and Joh wasn't doing us any favors by loosely directing him loosely to bus or reset a table. I cut John for the last 20 minutes of service so Brennan can get some actual practice.
-Grace has shown a good amount of improvement the last few weeks. Her stress levels seem much more maintained, she helps others and gets competitive during contests. I ran a contest on the puddings tonight. She tied with Lindsey in sales so I split $10 kome bucks between them.
-Liam's irrasaimase could use some fine tuning. His mispronunciations were too enthusuatic and funny to correct tonight. Didn't want to embarrass or discourage him. Gave him a few pointers for future hosting and for when HE trains with John.
-Sophia sold the only Aji sashimi in the contest tonight. Kome bucks for her.
Any VIP's in? Naoto, Broker Ben. I forget the name of the guy, but he is a photographer, Clair took a class from him at ACC. He and his wife sent back a gyoza saying it was cold, but didn't want another one. I tried them. They weren't cold at all. Sophia suspected they over ordered.
Comps& Void Detail:Gyoza mentioned above. Several misrings tonight, but nothing that couldn't be resold, or stopped before being made. Employee day off and employee kome bucks for Naoto. $4.5 Kome bucks for Grace.
R&M needs:Roger noticed a small roach crawling in and out of the soft serve machine... like behind the panel that covers all the electrical paneling and mechanisms.
86'd items/ need more:We need more men's t-shirts. Specifically black Medium and Large sizes. I gave Brennan an awkwardly fitting white Men's large today.
Wednesday AM Recap 11/16/16
Written By: Leary
LY Lunch Sales: 2094
Projected Sales : 2104 (-646)
TY Lunch Sales: 1494
+/- : -600, -29%
Lunch Covers: 82
Avg PPA: 18.22
Previous Days Labor: 19%
Previous Days Comps: 5%
Controllable Comps: 5.06%
Weather: Pretty warm sunny day, nice patio weather
Special events?:
Who worked:
Grace, Lindsey, Alex, Johnny Cl, Tori H, Hiroe FR, Taylor SA
Flow of Business, Cuts and Ticket Times:
Really slow lunch. There was an accident at 35 & 51st that caused a huge back up in every direction so I think people might have been avoiding the area for awhile. It was also a beautiful day to be on a patio. A little pop at 1130, but we were dead by 1 so I went 2 on. Had a few tables come in the last hour. Enough to keep Johnny and Alex busy, but never filled up. Times were good. Had to help Johnny get caught up at one point because a table had him talk through the menu for awhile. He got a little flustered, but back on track after some help.
I had the Kitchen add a skewer to a Yakiniku Teishoku. It already looks pretty small in that giant bowl, but the skewers portions were really small. Had a similar thing with a curry the other day. We should talk about how we could make these plates a little more consistent.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
FNF for 2 Hamachi Nigiri for Cindy's sister
R&M needs:
86'd items/ need more:
LY Lunch Sales: 2094
Projected Sales : 2104 (-646)
TY Lunch Sales: 1494
+/- : -600, -29%
Lunch Covers: 82
Avg PPA: 18.22
Previous Days Labor: 19%
Previous Days Comps: 5%
Controllable Comps: 5.06%
Weather: Pretty warm sunny day, nice patio weather
Special events?:
Who worked:
Grace, Lindsey, Alex, Johnny Cl, Tori H, Hiroe FR, Taylor SA
Flow of Business, Cuts and Ticket Times:
Really slow lunch. There was an accident at 35 & 51st that caused a huge back up in every direction so I think people might have been avoiding the area for awhile. It was also a beautiful day to be on a patio. A little pop at 1130, but we were dead by 1 so I went 2 on. Had a few tables come in the last hour. Enough to keep Johnny and Alex busy, but never filled up. Times were good. Had to help Johnny get caught up at one point because a table had him talk through the menu for awhile. He got a little flustered, but back on track after some help.
I had the Kitchen add a skewer to a Yakiniku Teishoku. It already looks pretty small in that giant bowl, but the skewers portions were really small. Had a similar thing with a curry the other day. We should talk about how we could make these plates a little more consistent.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
FNF for 2 Hamachi Nigiri for Cindy's sister
R&M needs:
86'd items/ need more:
Tuesday Recap 11/15/16
Written By: Leary
LY Lunch Sales: 1672
Projected Sales : 1765 (-270)
TY Lunch Sales: 1495
+/- : -177, -11%
Lunch Covers: 90
Avg PPA: 16.61
LY Dinner Sales: 4692
Projected Sales : 4825 (+271)
TY Dinner Sales: 5096
+/- : + 404, +9%
Dinner Covers: 197
Avg PPA: 25.87
Previous Days Labor: 19%
Previous Days Comps: 5%
Controllable Comps: 1.23%
Weather: Warm sunny day, cool evening
Special events?:
Who worked:
Lunch: Lindsey, Grace, Alex, Johnny Cl, Melisa H, John SA, Taylor FR
Dinner: Sayo, Ruthy, Kelly, Krystin, Clair Cl, Patrick Training Liam & Maegan H, John SA, HiroeFR
Flow of Business, Cuts and Ticket Times:
Lunch had a slow start. We had a decent pop from 1230-1 with a few tables waiting, but then died out. Ticket times were good. No issues.
Dinner started with a decent happy hour pop, but died off a bit after 6. I thought we might have a slower night, but we ended up getting a pretty good pop at 8 and hit a 45 minute wait. Stayed busy until a little after 9. Came off the wait at 9:15 and cut Pat & Liam. Went 2 on at 930. Ticket times were solid. Kitchen had a few pretty big pops, but Scott and Daniel knocked it out and did a great job. Ticket times were good all around.
Had some comps listed below. B1 mixing up Tonpei-yaki and Takoyaki. Zatoichi not getting wiped off the card, and Ruthy not double-checking the order. Kelly misrang a go-go roll. All of these were quickly fixed, and didn't cause any issue with the guests. Did have a lady find a long dark hair in her salmon nigiri piece, and Clair said she caused a pretty big fuss. She was a little nicer with me about it, but was obviously bothered. I apologized, pointed out that all the sushi chefs were wearing head gear and gloves, and offered to replace the pieces, but she said she didn't want anything else from the sushi bar and would just stick with her kitchen items. I apologized again, and check back with her, but she stayed pretty cold about it.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
-EMP day off for Matt & Family
-Guest Changed Mind for Takoyaki that they meant Tonpei-Yaki
-Sever Misring by Kelly wrong roll
-Server Misring Ruthy Zatoichi
-Training meal for Liam & Pat
-Recovery for 3 nigiri pieces, lady found a hair in the salmon nigiri
-customer kome bucks
-3 Bday desserts
R&M needs:
-Aloha terminal replaced today
-Victor came by to set up bait boxes in the kitchen
86'd items/ need more:
LY Lunch Sales: 1672
Projected Sales : 1765 (-270)
TY Lunch Sales: 1495
+/- : -177, -11%
Lunch Covers: 90
Avg PPA: 16.61
LY Dinner Sales: 4692
Projected Sales : 4825 (+271)
TY Dinner Sales: 5096
+/- : + 404, +9%
Dinner Covers: 197
Avg PPA: 25.87
Previous Days Labor: 19%
Previous Days Comps: 5%
Controllable Comps: 1.23%
Weather: Warm sunny day, cool evening
Special events?:
Who worked:
Lunch: Lindsey, Grace, Alex, Johnny Cl, Melisa H, John SA, Taylor FR
Dinner: Sayo, Ruthy, Kelly, Krystin, Clair Cl, Patrick Training Liam & Maegan H, John SA, HiroeFR
Flow of Business, Cuts and Ticket Times:
Lunch had a slow start. We had a decent pop from 1230-1 with a few tables waiting, but then died out. Ticket times were good. No issues.
Dinner started with a decent happy hour pop, but died off a bit after 6. I thought we might have a slower night, but we ended up getting a pretty good pop at 8 and hit a 45 minute wait. Stayed busy until a little after 9. Came off the wait at 9:15 and cut Pat & Liam. Went 2 on at 930. Ticket times were solid. Kitchen had a few pretty big pops, but Scott and Daniel knocked it out and did a great job. Ticket times were good all around.
Had some comps listed below. B1 mixing up Tonpei-yaki and Takoyaki. Zatoichi not getting wiped off the card, and Ruthy not double-checking the order. Kelly misrang a go-go roll. All of these were quickly fixed, and didn't cause any issue with the guests. Did have a lady find a long dark hair in her salmon nigiri piece, and Clair said she caused a pretty big fuss. She was a little nicer with me about it, but was obviously bothered. I apologized, pointed out that all the sushi chefs were wearing head gear and gloves, and offered to replace the pieces, but she said she didn't want anything else from the sushi bar and would just stick with her kitchen items. I apologized again, and check back with her, but she stayed pretty cold about it.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
-EMP day off for Matt & Family
-Guest Changed Mind for Takoyaki that they meant Tonpei-Yaki
-Sever Misring by Kelly wrong roll
-Server Misring Ruthy Zatoichi
-Training meal for Liam & Pat
-Recovery for 3 nigiri pieces, lady found a hair in the salmon nigiri
-customer kome bucks
-3 Bday desserts
R&M needs:
-Aloha terminal replaced today
-Victor came by to set up bait boxes in the kitchen
86'd items/ need more:
Monday, November 14, 2016
Monday PM 11/14/16
Written By: Dusten
LY Dinner Sales: 5088
Projected Sales : 5240
TY Dinner Sales: 4555
+/- : 10% under LY and short on PS by $685
Dinner Covers: 170
Avg PPA: 26.79
Weather: sunny warm day, mild evening
Special events?: Super-duper-extra-neato-moon
Who worked: Sayo, Grace, Clair, Ruthy, Camacho CL, Hiroe FR, Taylor SA, Patrick and Chelsea host.
Flow of Business, Cuts and Ticket Times: Started off slow, but not terrible for happy hour. Things built up to a sizeable wait by 7pm. We stayed full and on wait until 9pm. I cut Sayo, Grace and Patrick then. Cut Clair at 9:30pm. Had one gyoza not go out, or was run to the wrong table. The ticket was stabbed, but the table claimed they never got it. Mantis had a rather large order to pick up in the middle of service tonight. We almost missed their veggie tray, but Toshi had the guys knock it out very quickly. Other than that smooth sailing.
Specials: 6 japanese uni, 11 o-toro, 4 tsubugai, 2 sesame pudding, 4 tempura ice cream
3 Staff members that stood out (why/how): No real slip ups or stand out tonight. Kome was a well oiled machine tonight.
Nice to see Patrick becoming more comfortable with the restaurant and his coworkers as well.
Any VIP's in? Renee and a few friends came in and did it up. Rachel and Carlos. A few industry tables. Soup Peddler owner.
Comps& Void Detail: 3 SIN discounts. Emp day off for Renee. Kitchen error comp for gyoza mentioned earlier. Bday Tempura Ice Cream
R&M needs:
86'd items/ need more: takowasa, kaki fry
LY Dinner Sales: 5088
Projected Sales : 5240
TY Dinner Sales: 4555
+/- : 10% under LY and short on PS by $685
Dinner Covers: 170
Avg PPA: 26.79
Weather: sunny warm day, mild evening
Special events?: Super-duper-extra-neato-moon
Who worked: Sayo, Grace, Clair, Ruthy, Camacho CL, Hiroe FR, Taylor SA, Patrick and Chelsea host.
Flow of Business, Cuts and Ticket Times: Started off slow, but not terrible for happy hour. Things built up to a sizeable wait by 7pm. We stayed full and on wait until 9pm. I cut Sayo, Grace and Patrick then. Cut Clair at 9:30pm. Had one gyoza not go out, or was run to the wrong table. The ticket was stabbed, but the table claimed they never got it. Mantis had a rather large order to pick up in the middle of service tonight. We almost missed their veggie tray, but Toshi had the guys knock it out very quickly. Other than that smooth sailing.
Specials: 6 japanese uni, 11 o-toro, 4 tsubugai, 2 sesame pudding, 4 tempura ice cream
3 Staff members that stood out (why/how): No real slip ups or stand out tonight. Kome was a well oiled machine tonight.
Nice to see Patrick becoming more comfortable with the restaurant and his coworkers as well.
Any VIP's in? Renee and a few friends came in and did it up. Rachel and Carlos. A few industry tables. Soup Peddler owner.
Comps& Void Detail: 3 SIN discounts. Emp day off for Renee. Kitchen error comp for gyoza mentioned earlier. Bday Tempura Ice Cream
R&M needs:
86'd items/ need more: takowasa, kaki fry
Monday AM Recap 11/14/16
Written By: Leary
LY Lunch Sales: 1740
Projected Sales : 1866 (+360)
TY Lunch Sales: 2172
+/- : +432, +25%
Lunch Covers: 109
Avg PPA: 19.93
Previous Days Labor: 19%
Previous Days Comps: 5%
Controllable Comps: 0%
Weather: Warm and Sunny
Special events?: Monday after 3 day weekend
Who worked: Sayo, Alex, Kelly, Johnny Cl, Taylo FR, Junko H, Patrick SA
Flow of Business, Cuts and Ticket Times:
It started off pretty busy for a Monday lunch. We had tables waiting when we opened the doors at 11, and had 7 tables sat by 11:05. We were full by noon and stayed steady until 130. I cut Sayo at 130, but closed 3 on because Johnny had a mostly full sushi bar, and party room keeping him good and busy. Ticket times were solid, and no controllable comps.
Specials:
3 Staff members that stood out (why/how):
Sat down with Liam today, and had him fill out some paper work. We talked for about 30 minutes just getting to know him. He got a lot of experience, and a good skill set.
Any VIP's in?
Comps& Void Detail:
R&M needs:
-I forgot to mention that someone bashed a pretty decent knee-sized hole into the wall under the sushi bar at S12. I'm guessing it happened sometime Friday. I had Rodrigo patch up the hole in wall today. He has to come back tomorrow to finish, and paint. He didn't fix the back door. I'll ask him about that tomorrow.
-Victor from Austin Rodent Removal will be here tomorrow morning to set up some more bait boxes.
-Had Rotor-Rooter out to de-clog both drains. We have a 30 day warranty if they get clogged again. We need to start flushing all the drains with bleach and hot water at the end of the night to prevent future clogs.
-Monotronics came out to look at our camera set up. Mary was nice, but she was giving me the hard sell at the preparing me for the price tag. We'll see what the estimate is.
-I bought some more rubber-maid containers and reorganized the catering items in the office.
86'd items/ need more: Ramekins came in today. Also, a new load of Kome/Daruma napkins came in so the trailer is full to the brim. Thank goodness Andrew cleaned it out last Friday.
LY Lunch Sales: 1740
Projected Sales : 1866 (+360)
TY Lunch Sales: 2172
+/- : +432, +25%
Lunch Covers: 109
Avg PPA: 19.93
Previous Days Labor: 19%
Previous Days Comps: 5%
Controllable Comps: 0%
Weather: Warm and Sunny
Special events?: Monday after 3 day weekend
Who worked: Sayo, Alex, Kelly, Johnny Cl, Taylo FR, Junko H, Patrick SA
Flow of Business, Cuts and Ticket Times:
It started off pretty busy for a Monday lunch. We had tables waiting when we opened the doors at 11, and had 7 tables sat by 11:05. We were full by noon and stayed steady until 130. I cut Sayo at 130, but closed 3 on because Johnny had a mostly full sushi bar, and party room keeping him good and busy. Ticket times were solid, and no controllable comps.
Specials:
3 Staff members that stood out (why/how):
Sat down with Liam today, and had him fill out some paper work. We talked for about 30 minutes just getting to know him. He got a lot of experience, and a good skill set.
Any VIP's in?
Comps& Void Detail:
R&M needs:
-I forgot to mention that someone bashed a pretty decent knee-sized hole into the wall under the sushi bar at S12. I'm guessing it happened sometime Friday. I had Rodrigo patch up the hole in wall today. He has to come back tomorrow to finish, and paint. He didn't fix the back door. I'll ask him about that tomorrow.
-Victor from Austin Rodent Removal will be here tomorrow morning to set up some more bait boxes.
-Had Rotor-Rooter out to de-clog both drains. We have a 30 day warranty if they get clogged again. We need to start flushing all the drains with bleach and hot water at the end of the night to prevent future clogs.
-Monotronics came out to look at our camera set up. Mary was nice, but she was giving me the hard sell at the preparing me for the price tag. We'll see what the estimate is.
-I bought some more rubber-maid containers and reorganized the catering items in the office.
86'd items/ need more: Ramekins came in today. Also, a new load of Kome/Daruma napkins came in so the trailer is full to the brim. Thank goodness Andrew cleaned it out last Friday.
Sunday, November 13, 2016
Sunday PM 11/13/16
Written By: Dusten
LY Dinner Sales: 5013
Projected Sales : 5130
TY Dinner Sales:4607
+/- :under LY by 8% and short of PS by 523
Dinner Covers:159
Avg PPA:28.47
Weather: clear, 70-60's
Special events?: Veteran's day weekend.
Who worked: Ruthy, Cindy, Grace, Krystin, Clair CL, Patrick SA, Hiroe Fr, Melisa and Meagan Hosting
Flow of Business, Cuts and Ticket Times: busy start. many people waiting when we opened. filled by about 6pm, stayed on wait for a little over two hours and then a pretty sudden drop in customers. I cut Ruthy, Cindy, Melisa and Chelsea at 8:30pm, Grace at 9pm and Krystin at 9:30pm.
Specials: Take and I ordered and ate 2 Aji Sashimi. 4 Japanese uni, 11 o-toro, 3 kokuto pudding
3 Staff members that stood out (why/how): No real stand outs. I will say that the newer support staff has some tightening up to do. Patrick could be quicker and the hosts could certainly step in and help if there's nothing else occupying them at the moment. Maegan is slowing picking up the floor. She knows the table numbers, but wasn't sure about which server was in what section. She still has a very genuine interest in most aspects of the restaurant, so I'm trying to help her along.
Any VIP's in? Neal, Yellowjacket bartender dude.
Comps& Void Detail: a few misrings, nothing big. 15 kome buck card- customer, bday dessert. 1 tamago that was marked on the menu by a previous customer.
R&M needs: Laery looked after the clogged sushi bar and kitchen floor drains. Calling a plumber tomorrow. The stereo was playing super softly tonight if at all sometimes. I reconnected one of the speakers, but there is no slack in the speaker wire at all. Also that only made one more speaker still play very very quietly with the reciever volume turned way up.
86'd items/ need more: lots of booze which I have ordered. black sesame pudding. toro
LY Dinner Sales: 5013
Projected Sales : 5130
TY Dinner Sales:4607
+/- :under LY by 8% and short of PS by 523
Dinner Covers:159
Avg PPA:28.47
Weather: clear, 70-60's
Special events?: Veteran's day weekend.
Who worked: Ruthy, Cindy, Grace, Krystin, Clair CL, Patrick SA, Hiroe Fr, Melisa and Meagan Hosting
Flow of Business, Cuts and Ticket Times: busy start. many people waiting when we opened. filled by about 6pm, stayed on wait for a little over two hours and then a pretty sudden drop in customers. I cut Ruthy, Cindy, Melisa and Chelsea at 8:30pm, Grace at 9pm and Krystin at 9:30pm.
Specials: Take and I ordered and ate 2 Aji Sashimi. 4 Japanese uni, 11 o-toro, 3 kokuto pudding
3 Staff members that stood out (why/how): No real stand outs. I will say that the newer support staff has some tightening up to do. Patrick could be quicker and the hosts could certainly step in and help if there's nothing else occupying them at the moment. Maegan is slowing picking up the floor. She knows the table numbers, but wasn't sure about which server was in what section. She still has a very genuine interest in most aspects of the restaurant, so I'm trying to help her along.
Any VIP's in? Neal, Yellowjacket bartender dude.
Comps& Void Detail: a few misrings, nothing big. 15 kome buck card- customer, bday dessert. 1 tamago that was marked on the menu by a previous customer.
R&M needs: Laery looked after the clogged sushi bar and kitchen floor drains. Calling a plumber tomorrow. The stereo was playing super softly tonight if at all sometimes. I reconnected one of the speakers, but there is no slack in the speaker wire at all. Also that only made one more speaker still play very very quietly with the reciever volume turned way up.
86'd items/ need more: lots of booze which I have ordered. black sesame pudding. toro
Sunday AM Recap 11/13/16
Written By: Leary
LY Lunch Sales: 2799
Projected Sales : 2960 (-237)
TY Lunch Sales: 2723
+/- : -76, -3%
Lunch Covers: 18%
Avg PPA: 18.65
Previous Days Labor: 18%
Previous Days Comps: 3%
Controllable Comps: 6.48%
Weather: Pretty Sunday afternoon
Special events?: E.A.S.T
Who worked:
Ruthy, Mandy, Renee, Jason Cl, Chelsea H, Taylor FR, No SA
Flow of Business, Cuts and Ticket Times:
Pretty decent Sunday lunch. It never got crazy, but we had a few tables waiting when we opened the doors and stayed steady throughout the shift. Had a handful of larger tables today; 9-top, 8-top, 6-top, and a few 5-tops. Everything went pretty smoothly. Ticket times were good. No controllable comps.
The whole front of the house staff did a good job of hustling to keep tables bussed and set up. Great to see all the teamwork.
Chelsea wanted to take some pictures of items for Instagram. I had her take some photos of the puddings to help get the word out.
Had a couple sit at A2 towards the end of the shift with a baby. The baby was crying, and the mother was being pretty rough with it. The baby was going crazy and the rest of the restaurant was looking miserable. I let it go on for about 15 minutes, but they were ignoring the baby and letting her scream it out. I went over and nicely asked them to possibly take her outside while she calms down. They looked at me like I was crazy, but after a little convincing they agreed. They ended up wanting their food to go, and we quickly obliged.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
R&M needs:
86'd items/ need more:
LY Lunch Sales: 2799
Projected Sales : 2960 (-237)
TY Lunch Sales: 2723
+/- : -76, -3%
Lunch Covers: 18%
Avg PPA: 18.65
Previous Days Labor: 18%
Previous Days Comps: 3%
Controllable Comps: 6.48%
Weather: Pretty Sunday afternoon
Special events?: E.A.S.T
Who worked:
Ruthy, Mandy, Renee, Jason Cl, Chelsea H, Taylor FR, No SA
Flow of Business, Cuts and Ticket Times:
Pretty decent Sunday lunch. It never got crazy, but we had a few tables waiting when we opened the doors and stayed steady throughout the shift. Had a handful of larger tables today; 9-top, 8-top, 6-top, and a few 5-tops. Everything went pretty smoothly. Ticket times were good. No controllable comps.
The whole front of the house staff did a good job of hustling to keep tables bussed and set up. Great to see all the teamwork.
Chelsea wanted to take some pictures of items for Instagram. I had her take some photos of the puddings to help get the word out.
Had a couple sit at A2 towards the end of the shift with a baby. The baby was crying, and the mother was being pretty rough with it. The baby was going crazy and the rest of the restaurant was looking miserable. I let it go on for about 15 minutes, but they were ignoring the baby and letting her scream it out. I went over and nicely asked them to possibly take her outside while she calms down. They looked at me like I was crazy, but after a little convincing they agreed. They ended up wanting their food to go, and we quickly obliged.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
R&M needs:
86'd items/ need more:
Saturday Recap 11/12/16
Written By: Leary
LY Lunch Sales: 2653
Projected Sales : 2880 (-1058)
TY Lunch Sales: 1822
+/- : -831, -31%
Lunch Covers: 104
Avg PPA: 17.52
LY Dinner Sales: 6755
Projected Sales : 7540 (-174)
TY Dinner Sales: 7366
+/- : +611, +9%
Dinner Covers: 257
Avg PPA: 28.66
Previous Days Labor: 14%
Previous Days Comps: 3%
Controllable Comps: 25% (ouch!)
Weather: Pretty fall day and evening
Special events?: E.A.S.T, UT Game at 11am
Who worked:
Lunch: Sophia, Renee, Mandy, Johnny Cl, Taylor SA, Hiroe FR, Tori H
Dinner: Cindy, Ruthy, Kelly, Lindsey, Krystin Cl,
Flow of Business, Cuts and Ticket Times:
Started of the shift noticing that every pint glass was dirty. Checked the dish machine and found the detergent was bone dry. As I checked the rest of the dishes they were mostly pretty disgusting. I had Scott pull Yuka off prep and help Connor out as I made them re-wash every glass, and over half the dishes. It was a pretty lame way for us all to start the day, and thank god we were slow. I followed up with Scott, Fumi, and Beorn about checking the chemicals, and followed up with the servers about saying something when they notice dirty dishes. I just talked about this in the staff and manager meeting. We have to stay on top of this, and it's everyone's responsibility.
Lunch was really slow most of the shift as expected with the morning UT game. We did eventually have a little pop around 1, but we never filled up or went on a wait. Sophia was pretty sick so I sent her home at 130. Had a surprise 12 top come in at 145 that keep us busy for a minute. Put them in Mandy's section and she handled them well. Went 2 on at 2. Not much action for the last hour.
Had kara-age go out that looked completely different than normal. I had Daniel remake it.
Dinner was busy right from the start. Had a pretty good line at the door. Hit a wait by 6, and we were on a hour wait by 630. Stayed on a 45 min to hour wait most of the evening. Came off the wait a little after 10.
Alina did an overall decent job running the board tonight. Her and Maegan struggled a bit to find a rhythm, but seem to work well together for the most part. They were a little slow about getting people sat so there were a few times I had take over for a bit. We did have a couple of issues. Had a few tables go over their quote times. 1 table went 20 minutes over and it was his birthday dinner so I felt pretty bad. There were several tables lingering with nowhere else to go. Then all 4 tables we were waiting on got up at once. I bought them a shumai & kara-age to start them off, and they were happy once they were sat and given some food. They thanked me for everything when they were done and said the food was worth the wait. At the end of the night I walked into the lobby after putting in kitchen orders to see 3 girls waiting. when B7 had been open for awhile. They were cleaning off A8 and about to seat them there. I asked Alina why, and she told me because she thought Cindy might be cut. I asked her why she thought that was common procedure, and she told me she had heard servers request that before. I knew that was probably the answer because she has never worked in a restaurant before, and why would she come to that conclusion on her own. This is a pretty consistent issue of servers trying to manipulate the host stand in their favor. I'll be addressing at the next staff meeting.
Specials:
Aji Sashimi- 1
Iwashi- 8
O-Toro- 10
Tsubugai- 13
Tempura Ice Cream- 7
Kokuto Pudding- 1
Just curious how long this pudding is good for? The internet is telling me 5-7 days. We should possibly make smaller batches until it catches on. Also, maybe individually wrapping the dishes from here on to help keep them fresh.
3 Staff members that stood out (why/how):
Krystin did a solid job closing. She was a little unnecessarily nervous at times, but asked for help when needed and was on top of her section.
Any VIP's in?
Comps& Void Detail:
R&M needs:
-I had a Rat sighting tonight while I was trying to unclog the floor drain. I'll call the company Monday morning. Until then let's make sure we're being extra thorough with our cleaning and storage of food.
-Called Aloha this morning about a terminal replacement, and they're sending one out first thing Monday morning. It should be here Tuesday. I'm working a double that day, and will install it. In the meantime I connected a mouse to that terminal. It's not ideal, but it works and is better than just 1 terminal.
-Dumped the industrial drain cleaner in kitchen floor drain. I bought 2 large containers, but it's so clogged I had to slowly pour 1 in over a period of time. I'll flush it with hot water tomorrow morning, but I'm pretty sure I'm going to have to call a plumber on Monday to snake it.
-I noticed that when making a reservation on our website the dinner times are listed as brunch. Elizabeth who is our main contact at resy? I'll reach out to them about correcting the issue first thing Monday morning.
86'd items/ need more:
LY Lunch Sales: 2653
Projected Sales : 2880 (-1058)
TY Lunch Sales: 1822
+/- : -831, -31%
Lunch Covers: 104
Avg PPA: 17.52
LY Dinner Sales: 6755
Projected Sales : 7540 (-174)
TY Dinner Sales: 7366
+/- : +611, +9%
Dinner Covers: 257
Avg PPA: 28.66
Previous Days Labor: 14%
Previous Days Comps: 3%
Controllable Comps: 25% (ouch!)
Weather: Pretty fall day and evening
Special events?: E.A.S.T, UT Game at 11am
Who worked:
Lunch: Sophia, Renee, Mandy, Johnny Cl, Taylor SA, Hiroe FR, Tori H
Dinner: Cindy, Ruthy, Kelly, Lindsey, Krystin Cl,
Flow of Business, Cuts and Ticket Times:
Started of the shift noticing that every pint glass was dirty. Checked the dish machine and found the detergent was bone dry. As I checked the rest of the dishes they were mostly pretty disgusting. I had Scott pull Yuka off prep and help Connor out as I made them re-wash every glass, and over half the dishes. It was a pretty lame way for us all to start the day, and thank god we were slow. I followed up with Scott, Fumi, and Beorn about checking the chemicals, and followed up with the servers about saying something when they notice dirty dishes. I just talked about this in the staff and manager meeting. We have to stay on top of this, and it's everyone's responsibility.
Lunch was really slow most of the shift as expected with the morning UT game. We did eventually have a little pop around 1, but we never filled up or went on a wait. Sophia was pretty sick so I sent her home at 130. Had a surprise 12 top come in at 145 that keep us busy for a minute. Put them in Mandy's section and she handled them well. Went 2 on at 2. Not much action for the last hour.
Had kara-age go out that looked completely different than normal. I had Daniel remake it.
Dinner was busy right from the start. Had a pretty good line at the door. Hit a wait by 6, and we were on a hour wait by 630. Stayed on a 45 min to hour wait most of the evening. Came off the wait a little after 10.
Alina did an overall decent job running the board tonight. Her and Maegan struggled a bit to find a rhythm, but seem to work well together for the most part. They were a little slow about getting people sat so there were a few times I had take over for a bit. We did have a couple of issues. Had a few tables go over their quote times. 1 table went 20 minutes over and it was his birthday dinner so I felt pretty bad. There were several tables lingering with nowhere else to go. Then all 4 tables we were waiting on got up at once. I bought them a shumai & kara-age to start them off, and they were happy once they were sat and given some food. They thanked me for everything when they were done and said the food was worth the wait. At the end of the night I walked into the lobby after putting in kitchen orders to see 3 girls waiting. when B7 had been open for awhile. They were cleaning off A8 and about to seat them there. I asked Alina why, and she told me because she thought Cindy might be cut. I asked her why she thought that was common procedure, and she told me she had heard servers request that before. I knew that was probably the answer because she has never worked in a restaurant before, and why would she come to that conclusion on her own. This is a pretty consistent issue of servers trying to manipulate the host stand in their favor. I'll be addressing at the next staff meeting.
Specials:
Aji Sashimi- 1
Iwashi- 8
O-Toro- 10
Tsubugai- 13
Tempura Ice Cream- 7
Kokuto Pudding- 1
Just curious how long this pudding is good for? The internet is telling me 5-7 days. We should possibly make smaller batches until it catches on. Also, maybe individually wrapping the dishes from here on to help keep them fresh.
3 Staff members that stood out (why/how):
Krystin did a solid job closing. She was a little unnecessarily nervous at times, but asked for help when needed and was on top of her section.
Any VIP's in?
Comps& Void Detail:
R&M needs:
-I had a Rat sighting tonight while I was trying to unclog the floor drain. I'll call the company Monday morning. Until then let's make sure we're being extra thorough with our cleaning and storage of food.
-Called Aloha this morning about a terminal replacement, and they're sending one out first thing Monday morning. It should be here Tuesday. I'm working a double that day, and will install it. In the meantime I connected a mouse to that terminal. It's not ideal, but it works and is better than just 1 terminal.
-Dumped the industrial drain cleaner in kitchen floor drain. I bought 2 large containers, but it's so clogged I had to slowly pour 1 in over a period of time. I'll flush it with hot water tomorrow morning, but I'm pretty sure I'm going to have to call a plumber on Monday to snake it.
-I noticed that when making a reservation on our website the dinner times are listed as brunch. Elizabeth who is our main contact at resy? I'll reach out to them about correcting the issue first thing Monday morning.
86'd items/ need more:
Saturday, November 12, 2016
Friday 11.11.16
Written By: Elizabeth
LY Lunch Sales: $2061
Projected Sales : $2415
TY Lunch Sales: $2961
+/- : +44% LY and +$546 PS
Lunch Covers: 154
Avg PPA: $19.23
LY Dinner Sales: $7078
Projected Sales : $7250
TY Dinner Sales: $6353
+/- : -10% LY and -$897 PS
Dinner Covers: 237
Avg PPA: $26.81
For the day: $9314/ +2% LY and -$351 PS
Previous Days Labor: 19%
Previous Days Comps: 5%
Controllable Comps: 10.53%
Weather: low 70s. Overcast
Special events?: Veterans Day
Who worked:
Lunch: Alex, Grace, Lindsey, Clair CL. Tori host, taylor FR, Ruthy SA
Dinner: Camacho, Johnny, Krystin, Ruthy, Sayo CL. Renee CT, Alina & Melisa Host, Taylor FR, No SA
Flow of Business, Cuts and Ticket Times:
Lunch was a bit hectic. Started slow, and we expected a pop around 12:30 but right at noon we had a line out the door and were taking names on names. I helped Tori at the host stand the majority of the shift. We had a lot of difficult tables today, those were special accommodations, or just plain antsy. Had a group come in and say they were a party of 10 then when we called them, only 4 were here, and then they told us they were only going to be 4. Then 2 of them ordered and left, having the other 2 box their food up. It was all very bizarre.
The couple with the small child, and the new baby came in and as usual wanted the sushi bar. we made the accommodation but at the very end, they were leaving and wanted their child carried from the office. I was talking with a guest at the host stand and the woman was right behind me, I thought she was asking for the seat, so after I helped the guest I apologized and was grabbing the seat, making a joke about having two ears but only being about to hear one person at a time. The husband made a joke saying I had "selective hearing" and so I just laughed it off, and then he continued to say that "most women have selective hearing", which pushed me over the edge. I said to him "well, that's a little insulting" And then he and his wife were both backpedaling saying it wasn't meant as an insult, that he was just saying that women have the ability to multi task what they're hearing....or something? I wasn't following, because it wasn't making sense. So I just laughed and said, oh okay, that makes sense, and sent them on their way. So weird. But I guess par for the course with them.
ANYHOW, lunch continued to stay strong through 1:30 and we didn't seat the last table until roughly 2pm. Last call was made around 2:10.
Dinner was the same. Started with a good handfull of tables, but around 6pm they all came in one after the other and we were quickly on a wait. The wait lasted until around 10:15 when we got off the wait and I went 2 on. Had Rachel and Carlos come in around 10:30, and then a 3 top at 10:56. That was the ballgame.
Specials:
Whole Aji
OToro
Tempura IC
Pudding
3 Staff members that stood out (why/how):
-Ruthy was our AM SA and she did great, and also brought some insight from her experience to pre-shift tonight, reminding the servers to pre-bus. She said that was the most common thing she found during her SA shift, was that servers need to pre-bus more! Great job. I think we should throw servers into Support shifts here and there. Keep them grounded :)
-Taylor was the FR tonight and we didn't have an SA, but when he had spare time, he was out there bussing tables and really just kicking ass. It was nice to see from him, considering his somewhat lackadaisical style. I complimented him a few times tonight, but he did great.
-Sayo was going well until we got into the final hour. The mix of crazy guests and then the one computer really got to her. Her attitude turned sour for a bit, but when she handed in her checkout she realized she had a bad attitude and apologized about it.
Any VIP's in?
AM:
Just that Sushi bar Family.
PM:
Rachel and Carlos
Sophia and Fam
Comps& Void Detail:
Lunch: Kitchen Error for a Bento that went out without it's Midnight sun and then the midnight sun never went out.
Dinner:
Krystin rang up Harusame by mistake, twice. The first one I gave to Sophias table. The second, she ate for dinner.
Sayo ran a sashimi sampler to the wrong table, so we had to remake that.
Void madai, 86
Void Chardonnay, 86
Void 3 Brooms, 86
A1 was an odd bird (one of many tonight) and she said it was both of their birthdays, so we sent them Tempura Ice Cream. She took one bite and said to Krystin "take this away, I don't like it and I'm not going to pay for it". So I compd it to DNL and I comp'd her hamachi pieces to b-day dessert
Emp day off for Sophia, plus Kome Bucks
Kome Bucks that was expired in August but I still honored.
R&M needs:
Leary, you're going to have to call POS Solutions today (Saturday). The right monitor completely stopped responding to touch. It would for a second, then completely stopped. I restarted it twice. And still nothing. Perhaps we can demand they give us normal monitors. We worked on only 1 monitor for half the night. It was pretty stressful to the staff, especially since the second monitor was barely reacting too.
86'd items/ need more:
LY Lunch Sales: $2061
Projected Sales : $2415
TY Lunch Sales: $2961
+/- : +44% LY and +$546 PS
Lunch Covers: 154
Avg PPA: $19.23
LY Dinner Sales: $7078
Projected Sales : $7250
TY Dinner Sales: $6353
+/- : -10% LY and -$897 PS
Dinner Covers: 237
Avg PPA: $26.81
For the day: $9314/ +2% LY and -$351 PS
Previous Days Labor: 19%
Previous Days Comps: 5%
Controllable Comps: 10.53%
Weather: low 70s. Overcast
Special events?: Veterans Day
Who worked:
Lunch: Alex, Grace, Lindsey, Clair CL. Tori host, taylor FR, Ruthy SA
Dinner: Camacho, Johnny, Krystin, Ruthy, Sayo CL. Renee CT, Alina & Melisa Host, Taylor FR, No SA
Flow of Business, Cuts and Ticket Times:
Lunch was a bit hectic. Started slow, and we expected a pop around 12:30 but right at noon we had a line out the door and were taking names on names. I helped Tori at the host stand the majority of the shift. We had a lot of difficult tables today, those were special accommodations, or just plain antsy. Had a group come in and say they were a party of 10 then when we called them, only 4 were here, and then they told us they were only going to be 4. Then 2 of them ordered and left, having the other 2 box their food up. It was all very bizarre.
The couple with the small child, and the new baby came in and as usual wanted the sushi bar. we made the accommodation but at the very end, they were leaving and wanted their child carried from the office. I was talking with a guest at the host stand and the woman was right behind me, I thought she was asking for the seat, so after I helped the guest I apologized and was grabbing the seat, making a joke about having two ears but only being about to hear one person at a time. The husband made a joke saying I had "selective hearing" and so I just laughed it off, and then he continued to say that "most women have selective hearing", which pushed me over the edge. I said to him "well, that's a little insulting" And then he and his wife were both backpedaling saying it wasn't meant as an insult, that he was just saying that women have the ability to multi task what they're hearing....or something? I wasn't following, because it wasn't making sense. So I just laughed and said, oh okay, that makes sense, and sent them on their way. So weird. But I guess par for the course with them.
ANYHOW, lunch continued to stay strong through 1:30 and we didn't seat the last table until roughly 2pm. Last call was made around 2:10.
Dinner was the same. Started with a good handfull of tables, but around 6pm they all came in one after the other and we were quickly on a wait. The wait lasted until around 10:15 when we got off the wait and I went 2 on. Had Rachel and Carlos come in around 10:30, and then a 3 top at 10:56. That was the ballgame.
Specials:
Whole Aji
OToro
Tempura IC
Pudding
3 Staff members that stood out (why/how):
-Ruthy was our AM SA and she did great, and also brought some insight from her experience to pre-shift tonight, reminding the servers to pre-bus. She said that was the most common thing she found during her SA shift, was that servers need to pre-bus more! Great job. I think we should throw servers into Support shifts here and there. Keep them grounded :)
-Taylor was the FR tonight and we didn't have an SA, but when he had spare time, he was out there bussing tables and really just kicking ass. It was nice to see from him, considering his somewhat lackadaisical style. I complimented him a few times tonight, but he did great.
-Sayo was going well until we got into the final hour. The mix of crazy guests and then the one computer really got to her. Her attitude turned sour for a bit, but when she handed in her checkout she realized she had a bad attitude and apologized about it.
Any VIP's in?
AM:
Just that Sushi bar Family.
PM:
Rachel and Carlos
Sophia and Fam
Comps& Void Detail:
Lunch: Kitchen Error for a Bento that went out without it's Midnight sun and then the midnight sun never went out.
Dinner:
Krystin rang up Harusame by mistake, twice. The first one I gave to Sophias table. The second, she ate for dinner.
Sayo ran a sashimi sampler to the wrong table, so we had to remake that.
Void madai, 86
Void Chardonnay, 86
Void 3 Brooms, 86
A1 was an odd bird (one of many tonight) and she said it was both of their birthdays, so we sent them Tempura Ice Cream. She took one bite and said to Krystin "take this away, I don't like it and I'm not going to pay for it". So I compd it to DNL and I comp'd her hamachi pieces to b-day dessert
Emp day off for Sophia, plus Kome Bucks
Kome Bucks that was expired in August but I still honored.
R&M needs:
Leary, you're going to have to call POS Solutions today (Saturday). The right monitor completely stopped responding to touch. It would for a second, then completely stopped. I restarted it twice. And still nothing. Perhaps we can demand they give us normal monitors. We worked on only 1 monitor for half the night. It was pretty stressful to the staff, especially since the second monitor was barely reacting too.
86'd items/ need more:
Thursday, November 10, 2016
Thursday PM 11.10.16
Written By: Elizabeth
LY Dinner Sales: $4645
Projected Sales : $5145
TY Dinner Sales: $5192
+/- : +12% LY and +$47 PS
Dinner Covers: 187
Avg PPA: $27.76
Weather: Sunny and pleasant. In the 70s. Got into the 60s at night, nice and cool
Special events?: day before veterans day. Oh! FYI, someone called and asked if we did a discount for Veterans day. I think last year we did 10% off, so I said yes, 10% off. So....I'm a double tomorrow so the only person that should really be aware is myself and the staff working that day. I'll be sure to communicate that. But also just letting everyone here know.
Who worked: Kelly called out, and with Gabe on medical leave, we were stretched thin tonight.
Ran with 4 servers on: Ruthy, Mandy, Grace & Dusten CL. Had newbies at the host stand because Chelsea also called out for being sick, so Maegan & Melisa hosted. And we had Alex SA'ing and then Renee FR. It was weird, but it worked. Lindsey was also feeling ill so we bargained with her to pull her off the floor and CT.
Flow of Business, Cuts and Ticket Times:
Solid start to Happy Hour and a continuous build to 6pm. Consistent flow until 7:30 and we went on a wait. The wait lasted until about 9pm. We came off the wait, briefly, around 8:30, at that point Lindsey was pretty worn down and ready to go. She rang almost $300 in sales in only about an hour and a half, so that was pretty good. After she left I got about 5 other drink orders but just transferred the tabs to the servers. Everyone put on a good hustle tonight with the bigger sections. Didn't make any cuts, considering. We stayed full until the very end.
Specials:
OToro 4
Whole Aji: 0
Tempura IC: 2
3 Staff members that stood out (why/how):
-Dusten handled the sushi bar and party room very well, delegating when he needed to. Had some run ins with the soft serve machine. Seems that tube on the top gets clogged up and prohibits the mix going into the machine. I think it only happens with this one, because we use a juice and sometimes it gets a bit thicker than usual. So when that happens we just have to pour some more mix into the machine and it clears up the issue. But Dusten ran into that snag twice tonight.
-Grace had the Back B's, a considerably larger section that she is use to at night, but she seemed to handle it really well. Positive attitude and never seemed to let anything fluster her.
-Alex was a hero tonight helping to SA. Not the best SA, but definitely a help to us tonight. Kinda funny.
-Melisa and Maegan took a little while to find their notch with each other, but once they got into a good flow, they had nice momentum
Any VIP's in?
Ben
David & Ransom
Victor and Wife
Casey & his wife
Comps& Void Detail:
Did some FNF discounts for the VIPs since it's been a while since I've seen some.
Kome Bucks Card from 2 tables.
I bought Alex dinner for his volunteer efforts last night. Compd it to Emp Kome Bucks.
R&M needs:
Keep and eye on the softserve machine I suppose.
86'd items/ need more:
LY Dinner Sales: $4645
Projected Sales : $5145
TY Dinner Sales: $5192
+/- : +12% LY and +$47 PS
Dinner Covers: 187
Avg PPA: $27.76
Weather: Sunny and pleasant. In the 70s. Got into the 60s at night, nice and cool
Special events?: day before veterans day. Oh! FYI, someone called and asked if we did a discount for Veterans day. I think last year we did 10% off, so I said yes, 10% off. So....I'm a double tomorrow so the only person that should really be aware is myself and the staff working that day. I'll be sure to communicate that. But also just letting everyone here know.
Who worked: Kelly called out, and with Gabe on medical leave, we were stretched thin tonight.
Ran with 4 servers on: Ruthy, Mandy, Grace & Dusten CL. Had newbies at the host stand because Chelsea also called out for being sick, so Maegan & Melisa hosted. And we had Alex SA'ing and then Renee FR. It was weird, but it worked. Lindsey was also feeling ill so we bargained with her to pull her off the floor and CT.
Flow of Business, Cuts and Ticket Times:
Solid start to Happy Hour and a continuous build to 6pm. Consistent flow until 7:30 and we went on a wait. The wait lasted until about 9pm. We came off the wait, briefly, around 8:30, at that point Lindsey was pretty worn down and ready to go. She rang almost $300 in sales in only about an hour and a half, so that was pretty good. After she left I got about 5 other drink orders but just transferred the tabs to the servers. Everyone put on a good hustle tonight with the bigger sections. Didn't make any cuts, considering. We stayed full until the very end.
Specials:
OToro 4
Whole Aji: 0
Tempura IC: 2
3 Staff members that stood out (why/how):
-Dusten handled the sushi bar and party room very well, delegating when he needed to. Had some run ins with the soft serve machine. Seems that tube on the top gets clogged up and prohibits the mix going into the machine. I think it only happens with this one, because we use a juice and sometimes it gets a bit thicker than usual. So when that happens we just have to pour some more mix into the machine and it clears up the issue. But Dusten ran into that snag twice tonight.
-Grace had the Back B's, a considerably larger section that she is use to at night, but she seemed to handle it really well. Positive attitude and never seemed to let anything fluster her.
-Alex was a hero tonight helping to SA. Not the best SA, but definitely a help to us tonight. Kinda funny.
-Melisa and Maegan took a little while to find their notch with each other, but once they got into a good flow, they had nice momentum
Any VIP's in?
Ben
David & Ransom
Victor and Wife
Casey & his wife
Comps& Void Detail:
Did some FNF discounts for the VIPs since it's been a while since I've seen some.
Kome Bucks Card from 2 tables.
I bought Alex dinner for his volunteer efforts last night. Compd it to Emp Kome Bucks.
R&M needs:
Keep and eye on the softserve machine I suppose.
86'd items/ need more:
Thursday AM Recap 11/10/16
Written By: Leary
LY Lunch Sales: 1793
Projected Sales : 2012 (+363.50)
TY Lunch Sales: 2376
+/- : +583, +33%
Lunch Covers: 122
Avg PPA: 19.48
Previous Days Labor: 23%
Previous Days Comps: 4%
Controllable Comps: 5.78%
Weather: Cool and cloudy
Special events?:
Who worked:
Renee, Alex, Sayo, Johnny Cl, Patrick SA, Tori H, Taylor FR
Flow of Business, Cuts and Ticket Times:
It was a pretty solid lunch overall. Filled up and went on a small wait by 1215. Had a few tables waiting between 12-1. Came off the wait by 115. Ticket times were good. No controllable comps.
Everyone was pretty on point today. Made the busy hour go by like a breeze.
Specials:
3 Staff members that stood out (why/how):
-Patrick did a solid job as the SA today
-Tori awesome as always.
-Johnny has definitely increased his focus. He still struggles with the challenge of forgetfulness, but his quicker to catch and fix mistakes. Overall he's taking his position more seriously. Good to see.
-Pauline is catching on to the Ramen station. She's solo next Wed and Thursday, but Scott said we'll have an expo both days to help out.
Any VIP's in?
-Ana and a friend
-Leslie & Rachel
Comps& Void Detail:
R&M needs:
86'd items/ need more:
LY Lunch Sales: 1793
Projected Sales : 2012 (+363.50)
TY Lunch Sales: 2376
+/- : +583, +33%
Lunch Covers: 122
Avg PPA: 19.48
Previous Days Labor: 23%
Previous Days Comps: 4%
Controllable Comps: 5.78%
Weather: Cool and cloudy
Special events?:
Who worked:
Renee, Alex, Sayo, Johnny Cl, Patrick SA, Tori H, Taylor FR
Flow of Business, Cuts and Ticket Times:
It was a pretty solid lunch overall. Filled up and went on a small wait by 1215. Had a few tables waiting between 12-1. Came off the wait by 115. Ticket times were good. No controllable comps.
Everyone was pretty on point today. Made the busy hour go by like a breeze.
Specials:
3 Staff members that stood out (why/how):
-Patrick did a solid job as the SA today
-Tori awesome as always.
-Johnny has definitely increased his focus. He still struggles with the challenge of forgetfulness, but his quicker to catch and fix mistakes. Overall he's taking his position more seriously. Good to see.
-Pauline is catching on to the Ramen station. She's solo next Wed and Thursday, but Scott said we'll have an expo both days to help out.
Any VIP's in?
-Ana and a friend
-Leslie & Rachel
Comps& Void Detail:
R&M needs:
86'd items/ need more:
Wednesday, November 9, 2016
Wednesday PM 11/9/16
Written By: Dusten
LY Dinner Sales: 4889
Projected Sales : 5264
TY Dinner Sales:4717
+/- :4% down from LY and $547 under PS
Dinner Covers:117
Avg PPA: 26.65
Weather: rainy and a bit chilly
Special events?: nationwide protests of last nights election results
Who worked: Kelly, Cindy, Camacho, Lindsey, Sophia CL, John FR, Patrick SA, Melisa and Chelsea Hosting
Flow of Business, Cuts and Ticket Times: steady night but not too busy. We went on a wait from maybe 6:30 to 8:15. Some sushi rolls where made out of order. Servers communicated this with me and we got the rolls we needed out right away. I cut Kelly and Cindy at 8:30, Camacho at 9:15pm.
Specials:3 aji sashimi, 3 tsubuwasa, 1 kokuto pudding
3 Staff members that stood out (why/how): Patrick did a good job SA'ing tonight. I showed him a few pointers and shared ideas. He could use a little more situational awareness. He would be filling waters sometimes not knowing a table was up. Considering it was his first solo shift after training once this morning I think he did just fine.
-Cindy is probably my favorite person to work with. She does a good job, never complains, never gives me any problems.
Any VIP's in?One of Sophia's coworkers from Stubb's. Sophia claims she got food poisoning from here in the past. The girl didn't think it was us, but Sophia insists the timing pointed to us. Anyways, she came back and we sent her 2 zato pieces.
-Group of students with an email from their professor with a tax exemption ID #. Had them forward the email from their prof and I printed it out and left it on the desk for further inspection.
-No regulars that I know of.
Comps& Void Detail:customer bucks for the zato pieces.
R&M needs:
86'd items/ need more:
LY Dinner Sales: 4889
Projected Sales : 5264
TY Dinner Sales:4717
+/- :4% down from LY and $547 under PS
Dinner Covers:117
Avg PPA: 26.65
Weather: rainy and a bit chilly
Special events?: nationwide protests of last nights election results
Who worked: Kelly, Cindy, Camacho, Lindsey, Sophia CL, John FR, Patrick SA, Melisa and Chelsea Hosting
Flow of Business, Cuts and Ticket Times: steady night but not too busy. We went on a wait from maybe 6:30 to 8:15. Some sushi rolls where made out of order. Servers communicated this with me and we got the rolls we needed out right away. I cut Kelly and Cindy at 8:30, Camacho at 9:15pm.
Specials:3 aji sashimi, 3 tsubuwasa, 1 kokuto pudding
3 Staff members that stood out (why/how): Patrick did a good job SA'ing tonight. I showed him a few pointers and shared ideas. He could use a little more situational awareness. He would be filling waters sometimes not knowing a table was up. Considering it was his first solo shift after training once this morning I think he did just fine.
-Cindy is probably my favorite person to work with. She does a good job, never complains, never gives me any problems.
Any VIP's in?One of Sophia's coworkers from Stubb's. Sophia claims she got food poisoning from here in the past. The girl didn't think it was us, but Sophia insists the timing pointed to us. Anyways, she came back and we sent her 2 zato pieces.
-Group of students with an email from their professor with a tax exemption ID #. Had them forward the email from their prof and I printed it out and left it on the desk for further inspection.
-No regulars that I know of.
Comps& Void Detail:customer bucks for the zato pieces.
R&M needs:
86'd items/ need more:
Wednesday AM 11/9/16
Written By: Elizabeth
LY Lunch Sales: $1734
Projected Sales : $1890
TY Lunch Sales: $1837
+/- : +6% LY and -$53 dang it! We had one guy walk in about 10 til and we let him know about last call in 10 minutes, he said his wife was meeting him but she wasn't going to be here by then, so he left. We could have hit that sales goal!
Lunch Covers: 98
Avg PPA: $18.74, saw a lot of drinkers out there today...no surprise, considering.
Previous Days Labor: 21%
Previous Days Comps: 5%
Controllable Comps: ZERO BABY!!! woohoo! Nice going, y'all!
Weather: Overcast, spotty rain. Even the weather is weeping.
Special events?: Do I really need to say it, "he who shall not be named"
Who worked:
Alex, Kelly, Sayo, Johnny CL. John SA/TR Patrick, Tori Host, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Slow to start, picked up around noon, went on a short 15 minute wait around 12:30, but it died off afterwards. It was enough to keep the restaurant full and busy, but that was about it. No major issues or ticket times. I was nervous that we would see some hiccups from Ramen, but she kept up.
3 Staff members that stood out (why/how):
The mood was a bit somber but they turned on the smiles when we opened and everyone did a great job working together. No real standouts today. Sorry to say.
-Tori at the host stand is awesome as always.
-John did a great job training Patrick and Patrick seemed to pick it up pretty fast.
Any VIP's in?
some familiar faces in today, but no names. I stopped and said hi,
Comps& Void Detail:
Kitchen Error Comp on a Miso Ramen. She said it tasted funny (only took one bite) I tasted the broth and it did taste a little off. There was a lot of wakame in the soup too, so maybe it sat a little too long and absorbed that flavor. I got her a kara age teishoku and she was more than happy.
Kitchen Error on a Tonk.Ramen. The guy found a piece of plastic from a quart container
R&M needs:
86'd items/ need more:
LY Lunch Sales: $1734
Projected Sales : $1890
TY Lunch Sales: $1837
+/- : +6% LY and -$53 dang it! We had one guy walk in about 10 til and we let him know about last call in 10 minutes, he said his wife was meeting him but she wasn't going to be here by then, so he left. We could have hit that sales goal!
Lunch Covers: 98
Avg PPA: $18.74, saw a lot of drinkers out there today...no surprise, considering.
Previous Days Labor: 21%
Previous Days Comps: 5%
Controllable Comps: ZERO BABY!!! woohoo! Nice going, y'all!
Weather: Overcast, spotty rain. Even the weather is weeping.
Special events?: Do I really need to say it, "he who shall not be named"
Who worked:
Alex, Kelly, Sayo, Johnny CL. John SA/TR Patrick, Tori Host, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Slow to start, picked up around noon, went on a short 15 minute wait around 12:30, but it died off afterwards. It was enough to keep the restaurant full and busy, but that was about it. No major issues or ticket times. I was nervous that we would see some hiccups from Ramen, but she kept up.
3 Staff members that stood out (why/how):
The mood was a bit somber but they turned on the smiles when we opened and everyone did a great job working together. No real standouts today. Sorry to say.
-Tori at the host stand is awesome as always.
-John did a great job training Patrick and Patrick seemed to pick it up pretty fast.
Any VIP's in?
some familiar faces in today, but no names. I stopped and said hi,
Comps& Void Detail:
Kitchen Error Comp on a Miso Ramen. She said it tasted funny (only took one bite) I tasted the broth and it did taste a little off. There was a lot of wakame in the soup too, so maybe it sat a little too long and absorbed that flavor. I got her a kara age teishoku and she was more than happy.
Kitchen Error on a Tonk.Ramen. The guy found a piece of plastic from a quart container
R&M needs:
86'd items/ need more:
Tuesday, November 8, 2016
Tuesday Recap 11/8/16
Written By: Leary
LY Lunch Sales: 1416
Projected Sales : 2315 (-109)
TY Lunch Sales: 2206
+/- : +790, +56% Over LY
Lunch Covers: 128
Avg PPA: 17.23
LY Dinner Sales: 5277
Projected Sales : 3780 (+73)
TY Dinner Sales: 3853
+/- : -1424, -27%
Dinner Covers: 145
Avg PPA: 26.57
Previous Days Labor: 22 %
Previous Days Comps: 4%
Controllable Comps: 3.40%
Weather: Cloudy cool day, rainy chilly night
Special events?: Election Night
Who worked:
Lunch: Lindsey, Alex, Kelly, Johnny Cl, John SA, Melisa H, Taylor FR
Dinner: Lindsey, Krystin, Naoto, Grace, Sayo Cl, John SA, Hiroe FR, Pat & Maegan H
Flow of Business, Cuts and Ticket Times:
Lunch was nice and busy. Earlier pop today. We were full and on a small wait by 1230. Stayed full until a little after 1. Slowed down by 130 and went 2 on. Only a few tables came in the last 30 minutes. Ticket times were good. No controllable comps
Dinner was busier than I expected with the election. Pretty decent happy hour, and we were on a small wait by 630. Stayed full until about 830 and then slowly dwindled off. Cut Patrick and Lindsey at 830, and went 2 on at 9. Ticket times were good. No customer issues.
Specials:
3 Staff members that stood out (why/how):
-Melisa did a really solid job handling a busy lunch at the host stand.
-Great having Naoto on the floor. Always so productive during the shift.
- Sayo did a solid job closing tonight.
Any VIP's in?
Kayo, Sophia, & Kenny
Comps& Void Detail:
-Owner Comp for Kayo
-Emp day off for Alex, and Sophia
R&M needs:
86'd items/ need more:
LY Lunch Sales: 1416
Projected Sales : 2315 (-109)
TY Lunch Sales: 2206
+/- : +790, +56% Over LY
Lunch Covers: 128
Avg PPA: 17.23
LY Dinner Sales: 5277
Projected Sales : 3780 (+73)
TY Dinner Sales: 3853
+/- : -1424, -27%
Dinner Covers: 145
Avg PPA: 26.57
Previous Days Labor: 22 %
Previous Days Comps: 4%
Controllable Comps: 3.40%
Weather: Cloudy cool day, rainy chilly night
Special events?: Election Night
Who worked:
Lunch: Lindsey, Alex, Kelly, Johnny Cl, John SA, Melisa H, Taylor FR
Dinner: Lindsey, Krystin, Naoto, Grace, Sayo Cl, John SA, Hiroe FR, Pat & Maegan H
Flow of Business, Cuts and Ticket Times:
Lunch was nice and busy. Earlier pop today. We were full and on a small wait by 1230. Stayed full until a little after 1. Slowed down by 130 and went 2 on. Only a few tables came in the last 30 minutes. Ticket times were good. No controllable comps
Dinner was busier than I expected with the election. Pretty decent happy hour, and we were on a small wait by 630. Stayed full until about 830 and then slowly dwindled off. Cut Patrick and Lindsey at 830, and went 2 on at 9. Ticket times were good. No customer issues.
Specials:
3 Staff members that stood out (why/how):
-Melisa did a really solid job handling a busy lunch at the host stand.
-Great having Naoto on the floor. Always so productive during the shift.
- Sayo did a solid job closing tonight.
Any VIP's in?
Kayo, Sophia, & Kenny
Comps& Void Detail:
-Owner Comp for Kayo
-Emp day off for Alex, and Sophia
R&M needs:
86'd items/ need more:
Monday, November 7, 2016
Monday 11.7.16
Written By: Elizabeth
LY Lunch Sales: $2456
Projected Sales : $2216
TY Lunch Sales: $1805
+/- : -27% LY and -$411 PS
Lunch Covers: 109
Avg PPA: $16.50
LY Dinner Sales: $4626
Projected Sales : $4340
TY Dinner Sales: $4127
+/- : -11% LY and -$213 PS
Dinner Covers: 162
Avg PPA: $25.48
Previous Days Labor: 20%
Previous Days Comps: 4%
Controllable Comps: 1.48%
Weather: Overcast and rainy. But cooler.
Special events? none
Who worked:
Lunch: Johnny CL. Alex, Mandy, Krystin. John was the SA and FR. Why? Because Gabe didn't show up, but he didn't feel it was necessary to let me know. We got into it via text. This is how it went: I asked where he was for his shift. He said "Did Dusten not tell you?" I told him that no, Dusten didn't let me know he wasn't coming in today. That I knew about yesterday. He told me he has a cracked rib and is getting x-rays today. I said ok. He said he called in yesterday and that he "would have thought Dusten would have let you know". I said I knew he called out yesterday but no, neither of us assumed anything further. Taking his lead, figuring he is going to continue not to show up to his shifts, I asked when we could expect him back. To which he replied "like I said, I'm going to the Dr today...it could be later this week or long. I don't know until I get an xray". I asked if he could get the rest of his shifts covered and to keep us in the look, afterall, we're not mindreaders. He responded saying that he thinks it's a bit bizarre that anyone expected him back after one day. He continued his text the same way he speaks to me. And that is very patronizing. I've had a few interactions with him that bothered me, where he has spoken down to me, or very sarcastically, and makes passive aggressive comments. But that's where we are at. We should ASSUME that Gabe won't be in to work for the next few shifts. I ended the text message saying that all I'm asking for is simple communication from him. So we'll see where we go from there. You can't fix a cracked rib, it will heal itself with rest and ice. Generally broken ribs are healed within a month or two. So I'm not sure what his plan is. I released his shifts for the week, so we will need to work to get them covered.
As a side note, I don't particularly care for him.
Dinner: Krystin, Grace, Ruthy, Camacho, Clair CL. Patrick and Tori Host, John SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
What an odd flow to lunch today. No tables at 11. Then at 11:15, literally 5 tables walked in back to back. Then around 11:45 we filled up within minutes. Went on a wait. At this time, the AT&T guy decided that he needed to shut down the wi-fi, so that threw a wrench in things for a minute, all the while I'm dealing with a very frustrating conversation with Gabe. But once the internet was back up and running, we were fine. It died at 1pm and we only had a few other tables come in after that. It was a strange flow, indeed.
Dinner started strong too with about 5 tables all lined up at the door. This daylight savings has people on the ready for their sushi! A few more came in for happy hour, but it slowed after that. Wasn't sure if anything would happen. We got another small push around 7:30 but by 9pm it was slowing significantly. I cut Krystin and Patrick at 8:30. I cut down to 2 on by 9, but it died and died even more. Cut Ruthy at 9:30 and Clair closed it down.
Specials:
O-Toro 1
Tsubugai 2
oyster
Fried IC (I can't remember how to get this to be discounted. 2 employees wanted it for dinner or bday dessert tonight and I couldn't comp it, had to void it)
3 Staff members that stood out (why/how):
- The AM crew rocked the busy lunch today, but the standout was John! He was scheduled as food runner but I tipped him out for both. He was hustling as an SA in his downtime from running food, and then would wait to hear the bell to run back and run food. He was a super duper team player today.
- Junko rocked, as always, at the host stand during our little hiccup without internet. Also, the ipad was about dead this morning. Whoever plugged it in last night didn't actually plug it in all day. So she made due by drawing a floor chart right before we opened...which came in handy again when the internet went down.
Any VIP's in?
none!
Comps& Void Detail:
FNF for a shumai for a girl I know from a friend. long story.
Kitchen error for a hair found in a Kome Salad
Customer Kome Bucks. The description said GC, it was Leary's initials and it was from the end of June
1 bday Taiyaki
R&M needs:
Where are we with the camera repair/replacement?
The Internet has been upgraded to Fiber! At&t Fiber that is. The unit is attached to the wall near the desk and is plugged in under the window. Which now means we have to charge the ipad elsewhere. That Fiber thing CAN NOT be unplugged. If you unplug it, you lose the internet. And that's bad news.
however, after that I was having problems with the printer. It wouldn't print the specials...until they randomly printed at 10pm tonight.
86'd items/ need more:
I'm assuming the powers that be know that we have some quart container lids that don't actually fit any of OUR quart containers, right?
LY Lunch Sales: $2456
Projected Sales : $2216
TY Lunch Sales: $1805
+/- : -27% LY and -$411 PS
Lunch Covers: 109
Avg PPA: $16.50
LY Dinner Sales: $4626
Projected Sales : $4340
TY Dinner Sales: $4127
+/- : -11% LY and -$213 PS
Dinner Covers: 162
Avg PPA: $25.48
Previous Days Labor: 20%
Previous Days Comps: 4%
Controllable Comps: 1.48%
Weather: Overcast and rainy. But cooler.
Special events? none
Who worked:
Lunch: Johnny CL. Alex, Mandy, Krystin. John was the SA and FR. Why? Because Gabe didn't show up, but he didn't feel it was necessary to let me know. We got into it via text. This is how it went: I asked where he was for his shift. He said "Did Dusten not tell you?" I told him that no, Dusten didn't let me know he wasn't coming in today. That I knew about yesterday. He told me he has a cracked rib and is getting x-rays today. I said ok. He said he called in yesterday and that he "would have thought Dusten would have let you know". I said I knew he called out yesterday but no, neither of us assumed anything further. Taking his lead, figuring he is going to continue not to show up to his shifts, I asked when we could expect him back. To which he replied "like I said, I'm going to the Dr today...it could be later this week or long. I don't know until I get an xray". I asked if he could get the rest of his shifts covered and to keep us in the look, afterall, we're not mindreaders. He responded saying that he thinks it's a bit bizarre that anyone expected him back after one day. He continued his text the same way he speaks to me. And that is very patronizing. I've had a few interactions with him that bothered me, where he has spoken down to me, or very sarcastically, and makes passive aggressive comments. But that's where we are at. We should ASSUME that Gabe won't be in to work for the next few shifts. I ended the text message saying that all I'm asking for is simple communication from him. So we'll see where we go from there. You can't fix a cracked rib, it will heal itself with rest and ice. Generally broken ribs are healed within a month or two. So I'm not sure what his plan is. I released his shifts for the week, so we will need to work to get them covered.
As a side note, I don't particularly care for him.
Dinner: Krystin, Grace, Ruthy, Camacho, Clair CL. Patrick and Tori Host, John SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
What an odd flow to lunch today. No tables at 11. Then at 11:15, literally 5 tables walked in back to back. Then around 11:45 we filled up within minutes. Went on a wait. At this time, the AT&T guy decided that he needed to shut down the wi-fi, so that threw a wrench in things for a minute, all the while I'm dealing with a very frustrating conversation with Gabe. But once the internet was back up and running, we were fine. It died at 1pm and we only had a few other tables come in after that. It was a strange flow, indeed.
Dinner started strong too with about 5 tables all lined up at the door. This daylight savings has people on the ready for their sushi! A few more came in for happy hour, but it slowed after that. Wasn't sure if anything would happen. We got another small push around 7:30 but by 9pm it was slowing significantly. I cut Krystin and Patrick at 8:30. I cut down to 2 on by 9, but it died and died even more. Cut Ruthy at 9:30 and Clair closed it down.
Specials:
O-Toro 1
Tsubugai 2
oyster
Fried IC (I can't remember how to get this to be discounted. 2 employees wanted it for dinner or bday dessert tonight and I couldn't comp it, had to void it)
3 Staff members that stood out (why/how):
- The AM crew rocked the busy lunch today, but the standout was John! He was scheduled as food runner but I tipped him out for both. He was hustling as an SA in his downtime from running food, and then would wait to hear the bell to run back and run food. He was a super duper team player today.
- Junko rocked, as always, at the host stand during our little hiccup without internet. Also, the ipad was about dead this morning. Whoever plugged it in last night didn't actually plug it in all day. So she made due by drawing a floor chart right before we opened...which came in handy again when the internet went down.
Any VIP's in?
none!
Comps& Void Detail:
FNF for a shumai for a girl I know from a friend. long story.
Kitchen error for a hair found in a Kome Salad
Customer Kome Bucks. The description said GC, it was Leary's initials and it was from the end of June
1 bday Taiyaki
R&M needs:
Where are we with the camera repair/replacement?
The Internet has been upgraded to Fiber! At&t Fiber that is. The unit is attached to the wall near the desk and is plugged in under the window. Which now means we have to charge the ipad elsewhere. That Fiber thing CAN NOT be unplugged. If you unplug it, you lose the internet. And that's bad news.
however, after that I was having problems with the printer. It wouldn't print the specials...until they randomly printed at 10pm tonight.
86'd items/ need more:
I'm assuming the powers that be know that we have some quart container lids that don't actually fit any of OUR quart containers, right?
Sunday, November 6, 2016
Sunday 11/6/16 recap
Written By: Dusten
LY Lunch Sales: 2859
Projected Sales : 2940
TY Lunch Sales: 3265
+/- : 14% over LY and $325 over PS
Lunch Covers: 167
Avg PPA: 19.55
LY Dinner Sales: 3454
Projected Sales : 4479
TY Dinner Sales: 5332
+/- : 54% over LY and $853 over PS
Dinner Covers: 188
Avg PPA: 28.36
Previous Days Labor: 16%
Previous Days Comps: 3%
Controllable Comps: 3.72%
Weather: rainy off and on all day
Special events?: final day of Sound on Sound. Daylight Saving Time... day?
Who worked:
Lunch: Krystin, Kelly, Grace for Renee, Mandy CL, Chelsea H, John FR
Dinner: Krystin, Grace, Kelly, Cindy, Clair CL, Hiroe FR, John SA, Chelsea Cktl, Patrick and Meagan Hosting.
Flow of Business, Cuts and Ticket Times: Lunch was steady. A bit quicker to fill up than what I'd seen in the past. Several 5 and 6 tops walking in. Sushi bar and kitchen both seemed pretty busy all shift, but no crazy long ticket times. Things died off around 2pm. I cut Grace then. Cut Kelly at 2:30pm and left Krystin and Mandy on to close.
Dinner was busy. We had a long line at the door at open and were full by 6pm. I think the time change got the crowd going earlier. Still, lots of people came in, and several decided not to wait. Had a six top walk in just after we filled up. They didn't stay. We didn't get off wait until 8:45. I cut Krystin, Grace and Meagan then. Kelly was cut at 9:15.
Specials: 12 tsubugai, 21 seared hama-toro, 11 oyster
3 Staff members that stood out (why/how): Gabe called in for both of his shifts today. He said he was been working with a broken or cracked rib and thought he could pull off another day. He says he'll be going to the doctor. I told him we will need a note. I handled most of the SA'ing duties with Chelsea and John helping out a lot as well. The servers were great about pre-bussing, even outside their sections.
-Renee came in to work this morning, but left because she had injured her ankle the night before playing with a dog. She completed her opening side work and came to me telling me she couldn't work the floor. Grace was kind enough to come in and work for her on very short notice. I took care of her lunch with employee Kome bucks.
-Meagan was late today by about 10 minutes. I gave her a warning, explained the policy about calling when running late. She was pretty panicked being at the host stand solo with a line out the door at opening, but she settled down before Patrick came in. I know a few people have encouraged her "irrashaimase" and she tried it out some tonight. She was very apologetic about being tardy.
-Mr. Tran has little regard for people carrying full trays around corners or through narrow walkways. I don't know if he gets that when people say "corner," or "coming thru," etc., and are loaded with dishes or food, it may not be a good idea for him to lower his shoulder and barrel through anyways. I know it happened at least 3 times this weekend, twice tonight.
Any VIP's in? Lunch: Kenny, Old John, Toshi's family, Marco that used to work at Daruma, Dena that used to work here and Grace's roommate Sarah. A few other faces I recognized. The only persojn I recognized from dinner was Rachel. She was with a group I'd never seen before. Lots of new faces.
Comps& Void Detail: Emplyee Kome bucks for Grace. Customer Kome bucks for Toshi's fam and Grace's roommate.
Comp'd an order of meatballs at lunch. Table said their Kayaku's didn't have chicken in them and when some was brought out it was only one order's worth. All this came to me as they were paying out so I just comped the meatballs.
R&M needs:
86'd items/ need more:
LY Lunch Sales: 2859
Projected Sales : 2940
TY Lunch Sales: 3265
+/- : 14% over LY and $325 over PS
Lunch Covers: 167
Avg PPA: 19.55
LY Dinner Sales: 3454
Projected Sales : 4479
TY Dinner Sales: 5332
+/- : 54% over LY and $853 over PS
Dinner Covers: 188
Avg PPA: 28.36
Previous Days Labor: 16%
Previous Days Comps: 3%
Controllable Comps: 3.72%
Weather: rainy off and on all day
Special events?: final day of Sound on Sound. Daylight Saving Time... day?
Who worked:
Lunch: Krystin, Kelly, Grace for Renee, Mandy CL, Chelsea H, John FR
Dinner: Krystin, Grace, Kelly, Cindy, Clair CL, Hiroe FR, John SA, Chelsea Cktl, Patrick and Meagan Hosting.
Flow of Business, Cuts and Ticket Times: Lunch was steady. A bit quicker to fill up than what I'd seen in the past. Several 5 and 6 tops walking in. Sushi bar and kitchen both seemed pretty busy all shift, but no crazy long ticket times. Things died off around 2pm. I cut Grace then. Cut Kelly at 2:30pm and left Krystin and Mandy on to close.
Dinner was busy. We had a long line at the door at open and were full by 6pm. I think the time change got the crowd going earlier. Still, lots of people came in, and several decided not to wait. Had a six top walk in just after we filled up. They didn't stay. We didn't get off wait until 8:45. I cut Krystin, Grace and Meagan then. Kelly was cut at 9:15.
Specials: 12 tsubugai, 21 seared hama-toro, 11 oyster
3 Staff members that stood out (why/how): Gabe called in for both of his shifts today. He said he was been working with a broken or cracked rib and thought he could pull off another day. He says he'll be going to the doctor. I told him we will need a note. I handled most of the SA'ing duties with Chelsea and John helping out a lot as well. The servers were great about pre-bussing, even outside their sections.
-Renee came in to work this morning, but left because she had injured her ankle the night before playing with a dog. She completed her opening side work and came to me telling me she couldn't work the floor. Grace was kind enough to come in and work for her on very short notice. I took care of her lunch with employee Kome bucks.
-Meagan was late today by about 10 minutes. I gave her a warning, explained the policy about calling when running late. She was pretty panicked being at the host stand solo with a line out the door at opening, but she settled down before Patrick came in. I know a few people have encouraged her "irrashaimase" and she tried it out some tonight. She was very apologetic about being tardy.
-Mr. Tran has little regard for people carrying full trays around corners or through narrow walkways. I don't know if he gets that when people say "corner," or "coming thru," etc., and are loaded with dishes or food, it may not be a good idea for him to lower his shoulder and barrel through anyways. I know it happened at least 3 times this weekend, twice tonight.
Any VIP's in? Lunch: Kenny, Old John, Toshi's family, Marco that used to work at Daruma, Dena that used to work here and Grace's roommate Sarah. A few other faces I recognized. The only persojn I recognized from dinner was Rachel. She was with a group I'd never seen before. Lots of new faces.
Comps& Void Detail: Emplyee Kome bucks for Grace. Customer Kome bucks for Toshi's fam and Grace's roommate.
Comp'd an order of meatballs at lunch. Table said their Kayaku's didn't have chicken in them and when some was brought out it was only one order's worth. All this came to me as they were paying out so I just comped the meatballs.
R&M needs:
86'd items/ need more:
Saturday, November 5, 2016
Saturday 11.5.16
Written By: Elizabeth
LY Lunch Sales: $3854
Projected Sales : $3650
TY Lunch Sales: $3369
+/- : -13% LY and -$281 PS (kind of hard to beat LY. That's one hell of a lunch)
Lunch Covers: 182
Avg PPA: $18.31
LY Dinner Sales: $6873
Projected Sales : $7360
TY Dinner Sales: $7108
+/- : +3% LY and -$252 PS
Dinner Covers: 257
Avg PPA: $27.66
On the checkouts spreadsheet I forgot to add in the cocktail sales to the server sales. I have adjusted it for the week. Which means last nights sales were actually $7278/ +6% LY and +$158 PS
**NOTE: On the P&L spreadsheet, I have rearranged the Comparisons rows, so now LY is the top row, Projected is the middle, and TY sales are the last row. That way it's easier to enter in all the numbers up top here. Don't know why I didn't think of that sooner.
Previous Days Labor: 15%
Previous Days Comps: 3%
Controllable Comps: 1.58%
Weather: Overcast and cool. low 70s
Special events?:
Sound on Sound Fest, TX Book Fest
Who worked:
Lunch; Sayo, Mandy, Renee, Johnny CL. Tori Host, John FR, Gabe SA
Dinner:Lindsey, Clair, Camacho, Krystin, Dusten CL. Melisa & Patrick host, Hiroe FR, John SA
Flow of Business, Cuts and Ticket Times:
Lunch was slow until 1pm and then it just hit like a ton of bricks. We went on a 30-40 minute wait until about 2:30. It was very busy and everyone was hustling and moving. no major ticket times or errors though. Everyone seemed pretty happy. I underquoted one table when we got our inital pop, but they seemed okay with waiting a little longer. Johnny had a table that was deathly allergic to MSG so I spent some time talking with them and getting them situated with that. Other than that, the afternoon slowed around 2:45. Pretty late for a Saturday.
Dinner was more of the same. If last night and tonight were a fable, tonight would be the Tortise, and last night was the Hare. Tonight was slow and steady. All night long. It never let up but was never overwhelming. We had a pop around 6:30 but other than that it was a mellow long night. Cut Lindsey and Clair at 9:30 since it was slowing, somewhat. The 3 left on had to get a little hustle in their step since we were still having folks coming in the door consistantly.
We stayed busier later into the night as well, seating the last table at 10:30. It died down after that.
I've wanted to mention this for a while now. The Kara-age experiences consistancy issues. not in portioning, but in quality. Sometimes I order regular kara-age and its fantastic! Great pieces of meat, crispy. Other times I order it and it's soggy, barely coated in cornmeal, and chewy.
Specials:
Japanese Uni 3
Tsubugai 9
Oyster 8
Puddings 3 (only 1 left)
3 Staff members that stood out (why/how):
-Krystin was an exceptional super star tonight. Multiple times I saw her coming from the back dish pit with stacks of sushi plates in her hands. She was the only server I saw restocking the sushi bar. And she put the hustle on at the end of the night after I made cuts too.
-Renee didn't have much going on tonight but I kept her on until 9:30. Her attitude was meh. She was tired and bored and just didn't have much of a smile on all night.
-Melisa was also not feeling too hot tonight. She said she was just super tired, I overheard her saying she worked at Mothers this morning. She was just sort of "there" all night. I also cut her at 9:30 because I was bored and she was tired. Could have used a little more pep in her step tonight though.
Patrick ran the board and I had to remind him, when taking names, to get a last initial. He put up a fight against it for a little bit, but eventually started....the stopped. So, there's that. I would like for everyone to get in the habit of getting a last initial when we are on a wait, just in case we need to get old fashioned and start calling out for folks.
Any VIP's in?
Cole was in for lunch with a friend
Japanese American Lady was in- the one we're donating the Gift Card to. (no, I wasn't profiling)
Stephanie & Sean and their baby. They were regulars of ours before the had to move to LA for business. They were back in town visiting. They've been gone for 2 years. Doesn't seem like it.
Wylie & Eudora. I love them!
Comps& Void Detail:
Long ticket time on an Edamame towards the end of service for Johnny- comp'd as kit error.
Void Shime Saba misring
Camembert FNF for Steph & Sean
R&M needs:
I will call Hill Refridgeration on Monday to take a look at Ni-ban sushi case, it has stopped working.
I walked to the corner store today and got a small padlock with a small key. The key is on the trailer keys clip. This is a temporary fix until we can
I went in the trailer during the lunch rush to look for togo containers, and that trailer is an absolute mess. Also, why is there so much stuff in there now?!? I couldn't find any containers (Matt went in tonight and found some) But we have got to do something about it.
86'd items/ need more:
I ordered more crayons. We have used the last of them
LY Lunch Sales: $3854
Projected Sales : $3650
TY Lunch Sales: $3369
+/- : -13% LY and -$281 PS (kind of hard to beat LY. That's one hell of a lunch)
Lunch Covers: 182
Avg PPA: $18.31
LY Dinner Sales: $6873
Projected Sales : $7360
TY Dinner Sales: $7108
+/- : +3% LY and -$252 PS
Dinner Covers: 257
Avg PPA: $27.66
On the checkouts spreadsheet I forgot to add in the cocktail sales to the server sales. I have adjusted it for the week. Which means last nights sales were actually $7278/ +6% LY and +$158 PS
**NOTE: On the P&L spreadsheet, I have rearranged the Comparisons rows, so now LY is the top row, Projected is the middle, and TY sales are the last row. That way it's easier to enter in all the numbers up top here. Don't know why I didn't think of that sooner.
Previous Days Labor: 15%
Previous Days Comps: 3%
Controllable Comps: 1.58%
Weather: Overcast and cool. low 70s
Special events?:
Sound on Sound Fest, TX Book Fest
Who worked:
Lunch; Sayo, Mandy, Renee, Johnny CL. Tori Host, John FR, Gabe SA
Dinner:Lindsey, Clair, Camacho, Krystin, Dusten CL. Melisa & Patrick host, Hiroe FR, John SA
Flow of Business, Cuts and Ticket Times:
Lunch was slow until 1pm and then it just hit like a ton of bricks. We went on a 30-40 minute wait until about 2:30. It was very busy and everyone was hustling and moving. no major ticket times or errors though. Everyone seemed pretty happy. I underquoted one table when we got our inital pop, but they seemed okay with waiting a little longer. Johnny had a table that was deathly allergic to MSG so I spent some time talking with them and getting them situated with that. Other than that, the afternoon slowed around 2:45. Pretty late for a Saturday.
Dinner was more of the same. If last night and tonight were a fable, tonight would be the Tortise, and last night was the Hare. Tonight was slow and steady. All night long. It never let up but was never overwhelming. We had a pop around 6:30 but other than that it was a mellow long night. Cut Lindsey and Clair at 9:30 since it was slowing, somewhat. The 3 left on had to get a little hustle in their step since we were still having folks coming in the door consistantly.
We stayed busier later into the night as well, seating the last table at 10:30. It died down after that.
I've wanted to mention this for a while now. The Kara-age experiences consistancy issues. not in portioning, but in quality. Sometimes I order regular kara-age and its fantastic! Great pieces of meat, crispy. Other times I order it and it's soggy, barely coated in cornmeal, and chewy.
Specials:
Japanese Uni 3
Tsubugai 9
Oyster 8
Puddings 3 (only 1 left)
3 Staff members that stood out (why/how):
-Krystin was an exceptional super star tonight. Multiple times I saw her coming from the back dish pit with stacks of sushi plates in her hands. She was the only server I saw restocking the sushi bar. And she put the hustle on at the end of the night after I made cuts too.
-Renee didn't have much going on tonight but I kept her on until 9:30. Her attitude was meh. She was tired and bored and just didn't have much of a smile on all night.
-Melisa was also not feeling too hot tonight. She said she was just super tired, I overheard her saying she worked at Mothers this morning. She was just sort of "there" all night. I also cut her at 9:30 because I was bored and she was tired. Could have used a little more pep in her step tonight though.
Patrick ran the board and I had to remind him, when taking names, to get a last initial. He put up a fight against it for a little bit, but eventually started....the stopped. So, there's that. I would like for everyone to get in the habit of getting a last initial when we are on a wait, just in case we need to get old fashioned and start calling out for folks.
Any VIP's in?
Cole was in for lunch with a friend
Japanese American Lady was in- the one we're donating the Gift Card to. (no, I wasn't profiling)
Stephanie & Sean and their baby. They were regulars of ours before the had to move to LA for business. They were back in town visiting. They've been gone for 2 years. Doesn't seem like it.
Wylie & Eudora. I love them!
Comps& Void Detail:
Long ticket time on an Edamame towards the end of service for Johnny- comp'd as kit error.
Void Shime Saba misring
Camembert FNF for Steph & Sean
R&M needs:
I will call Hill Refridgeration on Monday to take a look at Ni-ban sushi case, it has stopped working.
I walked to the corner store today and got a small padlock with a small key. The key is on the trailer keys clip. This is a temporary fix until we can
I went in the trailer during the lunch rush to look for togo containers, and that trailer is an absolute mess. Also, why is there so much stuff in there now?!? I couldn't find any containers (Matt went in tonight and found some) But we have got to do something about it.
86'd items/ need more:
I ordered more crayons. We have used the last of them
Friday, November 4, 2016
Friday 11.4.16
Written By: Elizabeth
LY Lunch Sales: $2161
Projected Sales : $2415
TY Lunch Sales: $1972
+/- : -9% LY and -$443PS
Lunch Covers: 116
Avg PPA: $17
LY Dinner Sales: $6862
Projected Sales : $7120
TY Dinner Sales: $6599
+/- : -4% LY and $521 PS
Dinner Covers: 242
Avg PPA: $27.27
I think tomorrow I need to run a PPA contest.
Previous Days Labor: 19%
Previous Days Comps: 7%
Controllable Comps: 10%
Weather: Overcast and getting cooler. A little humid still
Special events?:
Sound on Sound Fest this Weekend.
COTA Classic
Who worked:
Lunch: Sayo, Mandy, Grace, Clair CL. Taylor FR, John SA, Tori Host
Dinner: Lindsey, Krystin, Camacho, Sophia, Dusten CL. John SA, Taylor FR, Chelsea and Alina Host. Renee CT.
Flow of Business, Cuts and Ticket Times:
Lunch was busy from the start, but once again, PPA was low. I thought for sure we would meet proj sales but as you can see we didn't. It was a nice pace to lunch though. Didn't go on much of a wait. Died off early.
Dinner started up busy and had a weird cadence the entire night. We went on a wait around 5:40, then came off the wait for a second around 6:30, then went back on a wait at 6:50, then stayed on a pretty significant wait until 8. Had 3 tables in a row end up being no show's, which skewed our wait times. The crowd, overall, tonight had a weird vibe to them. Lindsey got a string of bad tips in her first round of tables. I touched a few and everyone seemed to be enjoying themselves. So I'm not sure what that was about.
No long tickets, except for some sushi rolls that ran about 25 minutes due to a big influx of tables. But there didn't seem to be anyone that was too upset about it.
The other thing that we learned with Resy is that its hard to quote tables when theres just a list of tables in front of you and not necessarily something saying how many 2 tops/ 4tops, etc. I emailed support about maybe thinking about adding this feature, since it's still a little beta.
But I cut Lindsey at 9:30, and went 2 on at 10pm. There was only 1 more table that came in around 10:15 and then it was a ghost town in here by 10:45. Very odd. I guess there's a lot going on in town tonight?
Specials:
Staff loved the Tempura Ice Cream! Begged me to have it added to the menu. Only one table said it wasn't enough ice cream, and it was too much pound cake. All they did was eat the ice cream out of it though, and when they were trying to order dessert they kept asking for berry ice cream....they were bizarre. So I wouldn't let that sway the judges.
Seared Hama Toro : 8
O Toro: 10
Snow Crab as usual
3 Staff members that stood out (why/how):
-Both Chelsea and Alina hadn't had any practice with a waitlist on Resy so I kept a tight hold on the host stand tonight. I stayed with them for most of the night making sure that they were understanding the ins and outs of it. I think in the end they both picked it up, maybe Chelsea faster than Alina. But both did great.
-John, cheerful and hardworking as always. But he was missing a few attention to detail items tonight, like facing table tents and getting soy sauce refilled. To his credit, however, when tables got up, they got up in 3's. So he was having to push the hustle, which he most definitely did.
-Grace did a great job on her lunch shift this morning, considering her personal life at the moment. He grandfather was due to pass at any hour during her shift and she kept a positive attitude, cheerful smile and upbeat personality the entire shift! I was so very proud of her today.
Any VIP's in?
Pilot couple for dinner. They bought another $1k gift card. I gave them Kome bucks with no expiration date, as per our conversation. They spend way more than $1k in here every year so I was okay with it.
David and Susan (crossword couple)
Miguel and a lady friend.
Comps& Void Detail:
FNF $5
Customer Kome Bucks for an edamame.
Bday Dessert
R&M needs:
The lock for the back gate is indeed missing. I will be here tomorrow open to close, so if someone else can grab a lock, I would much appreciate it.
86'd items/ need more:
LY Lunch Sales: $2161
Projected Sales : $2415
TY Lunch Sales: $1972
+/- : -9% LY and -$443PS
Lunch Covers: 116
Avg PPA: $17
LY Dinner Sales: $6862
Projected Sales : $7120
TY Dinner Sales: $6599
+/- : -4% LY and $521 PS
Dinner Covers: 242
Avg PPA: $27.27
I think tomorrow I need to run a PPA contest.
Previous Days Labor: 19%
Previous Days Comps: 7%
Controllable Comps: 10%
Weather: Overcast and getting cooler. A little humid still
Special events?:
Sound on Sound Fest this Weekend.
COTA Classic
Who worked:
Lunch: Sayo, Mandy, Grace, Clair CL. Taylor FR, John SA, Tori Host
Dinner: Lindsey, Krystin, Camacho, Sophia, Dusten CL. John SA, Taylor FR, Chelsea and Alina Host. Renee CT.
Flow of Business, Cuts and Ticket Times:
Lunch was busy from the start, but once again, PPA was low. I thought for sure we would meet proj sales but as you can see we didn't. It was a nice pace to lunch though. Didn't go on much of a wait. Died off early.
Dinner started up busy and had a weird cadence the entire night. We went on a wait around 5:40, then came off the wait for a second around 6:30, then went back on a wait at 6:50, then stayed on a pretty significant wait until 8. Had 3 tables in a row end up being no show's, which skewed our wait times. The crowd, overall, tonight had a weird vibe to them. Lindsey got a string of bad tips in her first round of tables. I touched a few and everyone seemed to be enjoying themselves. So I'm not sure what that was about.
No long tickets, except for some sushi rolls that ran about 25 minutes due to a big influx of tables. But there didn't seem to be anyone that was too upset about it.
The other thing that we learned with Resy is that its hard to quote tables when theres just a list of tables in front of you and not necessarily something saying how many 2 tops/ 4tops, etc. I emailed support about maybe thinking about adding this feature, since it's still a little beta.
But I cut Lindsey at 9:30, and went 2 on at 10pm. There was only 1 more table that came in around 10:15 and then it was a ghost town in here by 10:45. Very odd. I guess there's a lot going on in town tonight?
Specials:
Staff loved the Tempura Ice Cream! Begged me to have it added to the menu. Only one table said it wasn't enough ice cream, and it was too much pound cake. All they did was eat the ice cream out of it though, and when they were trying to order dessert they kept asking for berry ice cream....they were bizarre. So I wouldn't let that sway the judges.
Seared Hama Toro : 8
O Toro: 10
Snow Crab as usual
3 Staff members that stood out (why/how):
-Both Chelsea and Alina hadn't had any practice with a waitlist on Resy so I kept a tight hold on the host stand tonight. I stayed with them for most of the night making sure that they were understanding the ins and outs of it. I think in the end they both picked it up, maybe Chelsea faster than Alina. But both did great.
-John, cheerful and hardworking as always. But he was missing a few attention to detail items tonight, like facing table tents and getting soy sauce refilled. To his credit, however, when tables got up, they got up in 3's. So he was having to push the hustle, which he most definitely did.
-Grace did a great job on her lunch shift this morning, considering her personal life at the moment. He grandfather was due to pass at any hour during her shift and she kept a positive attitude, cheerful smile and upbeat personality the entire shift! I was so very proud of her today.
Any VIP's in?
Pilot couple for dinner. They bought another $1k gift card. I gave them Kome bucks with no expiration date, as per our conversation. They spend way more than $1k in here every year so I was okay with it.
David and Susan (crossword couple)
Miguel and a lady friend.
Comps& Void Detail:
FNF $5
Customer Kome Bucks for an edamame.
Bday Dessert
R&M needs:
The lock for the back gate is indeed missing. I will be here tomorrow open to close, so if someone else can grab a lock, I would much appreciate it.
86'd items/ need more:
Thursday, November 3, 2016
Thursday 11.3.16
Written By: Elizabeth
LY Lunch Sales: $2287
Projected Sales : $2316
TY Lunch Sales: $1420
+/- : -38% LY and -$896 PS
Lunch Covers: 85
Avg PPA: $16.71
LY Dinner Sales: $4145
Projected Sales : $5060
TY Dinner Sales: $5276
+/- : +27% LY and +$216 PS
Dinner Covers: 202
Avg PPA: $26.12
For the day we finished 4% over LY and -$680 PS
Previous Days Labor: 22%
Previous Days Comps: 5%
Controllable Comps: 4.06%
Weather: Muggy, 80s. Then heavy rains around noon that lasted through 5pm.
Special events?:
Who worked:
Lunch: Johnny, Lindsey, Renee, Sayo CL. john SA, Taylor FR, Tori host
Dinner: Ruthy, Krystin, Mandy, Kelly, Dusten CL. John FR, Gabe SA, Tori CT, Patrick and Melisa Host
Flow of Business, Cuts and Ticket Times:
Lunch was slow, due in part to the rain I think. We never filled up, and by 1pm I went 2 on. The table of Japanese business men were very pleased with their dining experience. Sayo and Johnny closed it out, raising their sales to almost $400 each. Slow to say the least.
Dinner was the opposite. Happy Hour started off strong and we went on a wait around 6:30, got off the wait briefly at 7, then went right back on the wait, which lasted until 9pm. I think since the rain was no more, people were out and about, and it was business as usual. I cut Krystin around 9pm, then went 2 on at 9:30. We were still pretty full by then but things were slowing down. We didn't have any other tables come in during that time, until 9:55 when a 2 top walked in. Other than that it was a mellow finish to the evening.
Specials:
Iwashi: 14
Saw several of the Puddings go out tonight and they seemed like a big hit. I didn't add the item right in Aloha so I can't get a count on it, nor can I discount it. I know i missed something so I'll look at it tomorrow.
3 Staff members that stood out (why/how):
-Beorn and Marshall make a great team on dish! They get along well and move quickly.Very efficient
- Patrick has a great disposition and is able to work well with others. I know it sounds generic but it goes a long way.
-Gabe had his moments tonight. Some times I saw him speed off to tables, other times it was leisurely.
Any VIP's in?
rob, James (Sayos BR) for lunch
Kylee
Karen
A new guy named Terry. He lives in the neighborhood, his son is at Cold Towne a lot and he says he frequents Mrs.Johnsons too. nice guy.
Comps& Void Detail:
Emp day off Comp for Conners dad who came in with his younger brother
FNF for some pieces I sent Kylee, Karen, and Rob. As well as Sayo's BF
Kitchen Error for a Hamachi Kama that took 30 minutes because it was the last one and it was frozen.
Server Misring for an Asahi Draft that Kelly misheard (they said Sake)
Owner comp for Kayo
Emp Kome Bucks for Melisa
Bday Roll for a guest who didn't want dessert and is a regular.
ANA
R&M needs:
The ice machine leak might be back.
Also, some water came in through the PDR light, but when Take and I looked, we didn't see anything. It was a bit strange. Keep an eye on it.
86'd items/ need more:
LY Lunch Sales: $2287
Projected Sales : $2316
TY Lunch Sales: $1420
+/- : -38% LY and -$896 PS
Lunch Covers: 85
Avg PPA: $16.71
LY Dinner Sales: $4145
Projected Sales : $5060
TY Dinner Sales: $5276
+/- : +27% LY and +$216 PS
Dinner Covers: 202
Avg PPA: $26.12
For the day we finished 4% over LY and -$680 PS
Previous Days Labor: 22%
Previous Days Comps: 5%
Controllable Comps: 4.06%
Weather: Muggy, 80s. Then heavy rains around noon that lasted through 5pm.
Special events?:
Who worked:
Lunch: Johnny, Lindsey, Renee, Sayo CL. john SA, Taylor FR, Tori host
Dinner: Ruthy, Krystin, Mandy, Kelly, Dusten CL. John FR, Gabe SA, Tori CT, Patrick and Melisa Host
Flow of Business, Cuts and Ticket Times:
Lunch was slow, due in part to the rain I think. We never filled up, and by 1pm I went 2 on. The table of Japanese business men were very pleased with their dining experience. Sayo and Johnny closed it out, raising their sales to almost $400 each. Slow to say the least.
Dinner was the opposite. Happy Hour started off strong and we went on a wait around 6:30, got off the wait briefly at 7, then went right back on the wait, which lasted until 9pm. I think since the rain was no more, people were out and about, and it was business as usual. I cut Krystin around 9pm, then went 2 on at 9:30. We were still pretty full by then but things were slowing down. We didn't have any other tables come in during that time, until 9:55 when a 2 top walked in. Other than that it was a mellow finish to the evening.
Specials:
Iwashi: 14
Saw several of the Puddings go out tonight and they seemed like a big hit. I didn't add the item right in Aloha so I can't get a count on it, nor can I discount it. I know i missed something so I'll look at it tomorrow.
3 Staff members that stood out (why/how):
-Beorn and Marshall make a great team on dish! They get along well and move quickly.Very efficient
- Patrick has a great disposition and is able to work well with others. I know it sounds generic but it goes a long way.
-Gabe had his moments tonight. Some times I saw him speed off to tables, other times it was leisurely.
Any VIP's in?
rob, James (Sayos BR) for lunch
Kylee
Karen
A new guy named Terry. He lives in the neighborhood, his son is at Cold Towne a lot and he says he frequents Mrs.Johnsons too. nice guy.
Comps& Void Detail:
Emp day off Comp for Conners dad who came in with his younger brother
FNF for some pieces I sent Kylee, Karen, and Rob. As well as Sayo's BF
Kitchen Error for a Hamachi Kama that took 30 minutes because it was the last one and it was frozen.
Server Misring for an Asahi Draft that Kelly misheard (they said Sake)
Owner comp for Kayo
Emp Kome Bucks for Melisa
Bday Roll for a guest who didn't want dessert and is a regular.
ANA
R&M needs:
The ice machine leak might be back.
Also, some water came in through the PDR light, but when Take and I looked, we didn't see anything. It was a bit strange. Keep an eye on it.
86'd items/ need more:
Wednesday, November 2, 2016
Wednesday 11/2 PM recap
Written By:
LY Dinner Sales:4940
Projected Sales :5025
TY Dinner Sales:4797
+/- :228 under PS and under LY by 3%
Dinner Covers: 184
Avg PPA:26.07
Weather: Warm and muggy
Special events?: Dia de los Muertos.
Who worked: Naoto, Camacho, Cindy, Mandy, Sophia CL, John SA Taylor FR, Melisa and Tori H
Flow of Business, Cuts and Ticket Times: Steady most of the night. We only went on a wait for a short period of time. Before then, tables seemed to get up just as another group would walk in. Several 6 top walk-ins. Things slowed around 8pm, but remained steady. I cut Naoto at 8:15pm, Camacho at 8:30, Cindy at 9:15 and let Mandy and Sophia close it down.
Specials: 3 Japanese uni, 6 tsubugai, 24 snow crab, 5 kawa ebi
3 Staff members that stood out (why/how): Cindy was busy tonight handling at least 4 large parties in her section. She mentioned the first one being the most difficult. Her second reso cancelled so she got the cancellation fee, plus a whole new table. Good for her.
-Tori was a little frustrated with Melisa tonight. I told her as the senior staff member, if she helps Melisa learn the finer points of the position, it will make those irritations much easier. Tori just seemed hesitant to take charge. Unfortunately for her, she knows the restaurant and Resy better than Melisa.
-Jason was unusually quiet tonight.
Any VIP's in? Several familiar faces that I can't put names to. Broker Ben came in later on in the evening.
Comps& Void Detail: 3 bday desserts... all out of Cindy's section.
Sophia's B8 found a bone in her negi-hama maki. Sophia said she was pretty upset and didn't want a remake. I talked to them, apologized and said it was extremely rare for that to happen but would remind the bar to be very careful. I comped the roll to kitchen error and gave them a $10 recovery card for next time.
Aside from that a few misrings that weren't made.
R&M needs:
86'd items/ need more: crayons
LY Dinner Sales:4940
Projected Sales :5025
TY Dinner Sales:4797
+/- :228 under PS and under LY by 3%
Dinner Covers: 184
Avg PPA:26.07
Weather: Warm and muggy
Special events?: Dia de los Muertos.
Who worked: Naoto, Camacho, Cindy, Mandy, Sophia CL, John SA Taylor FR, Melisa and Tori H
Flow of Business, Cuts and Ticket Times: Steady most of the night. We only went on a wait for a short period of time. Before then, tables seemed to get up just as another group would walk in. Several 6 top walk-ins. Things slowed around 8pm, but remained steady. I cut Naoto at 8:15pm, Camacho at 8:30, Cindy at 9:15 and let Mandy and Sophia close it down.
Specials: 3 Japanese uni, 6 tsubugai, 24 snow crab, 5 kawa ebi
3 Staff members that stood out (why/how): Cindy was busy tonight handling at least 4 large parties in her section. She mentioned the first one being the most difficult. Her second reso cancelled so she got the cancellation fee, plus a whole new table. Good for her.
-Tori was a little frustrated with Melisa tonight. I told her as the senior staff member, if she helps Melisa learn the finer points of the position, it will make those irritations much easier. Tori just seemed hesitant to take charge. Unfortunately for her, she knows the restaurant and Resy better than Melisa.
-Jason was unusually quiet tonight.
Any VIP's in? Several familiar faces that I can't put names to. Broker Ben came in later on in the evening.
Comps& Void Detail: 3 bday desserts... all out of Cindy's section.
Sophia's B8 found a bone in her negi-hama maki. Sophia said she was pretty upset and didn't want a remake. I talked to them, apologized and said it was extremely rare for that to happen but would remind the bar to be very careful. I comped the roll to kitchen error and gave them a $10 recovery card for next time.
Aside from that a few misrings that weren't made.
R&M needs:
86'd items/ need more: crayons
Wednesday AM Recap 11/2/16
Written By: Leary
LY Lunch Sales: 1493
Projected Sales : 1640 (+$317)
TY Lunch Sales: 1957
+/- : +$464, 31%
Lunch Covers: 96
Avg PPA: 19.97
Previous Days Labor: 20%
Previous Days Comps: 5%
Controllable Comps: 0%
Weather: Cloudy and humid morning, Sunny and muggy afternoon
Special events?:
Who worked:
Lindsey, Kelly, Sayo, Johnny Cl, Taylor SA, Hiroe FR, Tori H
Flow of Business, Cuts and Ticket Times:
Busier lunch than the past few days. Had a few little pops today. The biggest one was at 115, but it was chill by 140. Ticket times were good.
I had to call and cancel a reservation for tomorrow. I had taken it yesterday and forgot we had the VIP coming in tomorrow. The VIP reservation wasn't listed in the buzztable, Resy, or the credit card book so I thought we had the spot open. Luckily I realized my mistake today. The lady who had made the reservation was extremely difficult when making it so I was not looking forward to calling and cancelling. She was upset, but understanding in the end. I told I would give her $50 gift card for the inconvenience. It's in an envelop on the cork board. Her name was Chris. I will make sure special reservation requests make it in the book and app in the future.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
R&M needs:
-Scott let me know around 1230 that the light switch next to the dishwasher was smoking. It wasn't smoking when I checked it out. The wall around it was soaking wet so I decided to turn the light off, and when I did it shocked the heck out of my. Turned off the breaker and called Andy. He came out pretty quickly and decided the best plan would be to to remove the light switch and cover it with a weatherproof panel. We'll have to turn the light off with the breaker from now. It's not ideal, but that light switch is in a horrible location and has been an ongoing issue so this is is the best cheap solution Andy had.
86'd items/ need more:
LY Lunch Sales: 1493
Projected Sales : 1640 (+$317)
TY Lunch Sales: 1957
+/- : +$464, 31%
Lunch Covers: 96
Avg PPA: 19.97
Previous Days Labor: 20%
Previous Days Comps: 5%
Controllable Comps: 0%
Weather: Cloudy and humid morning, Sunny and muggy afternoon
Special events?:
Who worked:
Lindsey, Kelly, Sayo, Johnny Cl, Taylor SA, Hiroe FR, Tori H
Flow of Business, Cuts and Ticket Times:
Busier lunch than the past few days. Had a few little pops today. The biggest one was at 115, but it was chill by 140. Ticket times were good.
I had to call and cancel a reservation for tomorrow. I had taken it yesterday and forgot we had the VIP coming in tomorrow. The VIP reservation wasn't listed in the buzztable, Resy, or the credit card book so I thought we had the spot open. Luckily I realized my mistake today. The lady who had made the reservation was extremely difficult when making it so I was not looking forward to calling and cancelling. She was upset, but understanding in the end. I told I would give her $50 gift card for the inconvenience. It's in an envelop on the cork board. Her name was Chris. I will make sure special reservation requests make it in the book and app in the future.
Specials:
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
R&M needs:
-Scott let me know around 1230 that the light switch next to the dishwasher was smoking. It wasn't smoking when I checked it out. The wall around it was soaking wet so I decided to turn the light off, and when I did it shocked the heck out of my. Turned off the breaker and called Andy. He came out pretty quickly and decided the best plan would be to to remove the light switch and cover it with a weatherproof panel. We'll have to turn the light off with the breaker from now. It's not ideal, but that light switch is in a horrible location and has been an ongoing issue so this is is the best cheap solution Andy had.
86'd items/ need more:
Tuesday Recap 11/1/16
Written By: Leary
LY Lunch Sales: 2009
Projected Sales : 1895(-380)
TY Lunch Sales: 1515
+/- : -494, -25% Under LY
Lunch Covers: 83
Avg PPA: 18.25
LY Dinner Sales: 4605
Projected Sales : 4560 (+514)
TY Dinner Sales: 5074
+/- : +469, +10%
Dinner Covers: 165 (this is an educated guess based on hand written list)
Avg PPA: 30.75
Previous Days Labor: 24%
Previous Days Comps: 6%
Controllable Comps: 0%
Weather: Warm & Sunny
Special events?: All Saints Day / Dias De Muertos
Who worked:
Lunch: Lindsey, Ruthy, Alex, Johnny Cl, Taylor FR, John SA, Junko H
Dinner: Ruthy, Lindsey, Kelly, Sayo, Clair Cl, Patrick & Maegan H, John SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Lunch started off pretty busy. We were almost full by noon so I was hopeful that we were about to have a busy lunch, but then it just died off. Less than half the tables sat at 1 so I went 2 on. Had a few more tables come in over the next hour. Solid ticket times. No customer issues. No comps.
Dinner started off pretty slow. We did get a little pop around 8, and hit a 30 minute wait. Right when I thought the hosts were going to get to practice with the wait list on Resy the internet went down. There was heavy lightening and a little rain which I guess caused the issue. We had to go to a hand written wait list at that point. No phone or internet the rest of the night. It just came back up about 20 minutes ago. Luckily we weren't too busy so it didn't create too many issues. Just about 5 minutes of stress and then back on track. Slowed back down at 9. Cut host 1 and went 2 on at 9. Not much for the last hour. Ticket times were good. One issue with a guest not liking the scallop carpaccio, but that was the only customer issue.
Specials:
Bitches Brew- 25
Snow Crab- 18
Tsubugai- 4
Kawa Ebi- 2
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
DNL for a scallop carparccio. The lady comes in pretty often and she said it tasted off. We had already done last call for awhile so we were unable to replace it with something else, but she was happy with everything else.
R&M needs:
86'd items/ need more:
LY Lunch Sales: 2009
Projected Sales : 1895(-380)
TY Lunch Sales: 1515
+/- : -494, -25% Under LY
Lunch Covers: 83
Avg PPA: 18.25
LY Dinner Sales: 4605
Projected Sales : 4560 (+514)
TY Dinner Sales: 5074
+/- : +469, +10%
Dinner Covers: 165 (this is an educated guess based on hand written list)
Avg PPA: 30.75
Previous Days Labor: 24%
Previous Days Comps: 6%
Controllable Comps: 0%
Weather: Warm & Sunny
Special events?: All Saints Day / Dias De Muertos
Who worked:
Lunch: Lindsey, Ruthy, Alex, Johnny Cl, Taylor FR, John SA, Junko H
Dinner: Ruthy, Lindsey, Kelly, Sayo, Clair Cl, Patrick & Maegan H, John SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Lunch started off pretty busy. We were almost full by noon so I was hopeful that we were about to have a busy lunch, but then it just died off. Less than half the tables sat at 1 so I went 2 on. Had a few more tables come in over the next hour. Solid ticket times. No customer issues. No comps.
Dinner started off pretty slow. We did get a little pop around 8, and hit a 30 minute wait. Right when I thought the hosts were going to get to practice with the wait list on Resy the internet went down. There was heavy lightening and a little rain which I guess caused the issue. We had to go to a hand written wait list at that point. No phone or internet the rest of the night. It just came back up about 20 minutes ago. Luckily we weren't too busy so it didn't create too many issues. Just about 5 minutes of stress and then back on track. Slowed back down at 9. Cut host 1 and went 2 on at 9. Not much for the last hour. Ticket times were good. One issue with a guest not liking the scallop carpaccio, but that was the only customer issue.
Specials:
Bitches Brew- 25
Snow Crab- 18
Tsubugai- 4
Kawa Ebi- 2
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
DNL for a scallop carparccio. The lady comes in pretty often and she said it tasted off. We had already done last call for awhile so we were unable to replace it with something else, but she was happy with everything else.
R&M needs:
86'd items/ need more:
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