Written By: Elizabeth
LY Dinner Sales: $4592
Projected Sales: $5103
TY Dinner Sales: $4932
+/- : +7% LY and -$171 PS
Dinner Covers: 187
Avg PPA: $26.37
Weather: warm 70's/60's
Any Special events going on?: SXSW
Who worked?: Sayo, Alex, Lindsey, Mandy, Naoto CL> Ruthy & Nate Hosted, Stephanie CT Kaori SA and Sigele FR
Nate left tonight without putting the phone back on the cradle and without plugging the ipad in.
Flow of Business, Cuts and Ticket Times:
The usual as of lately. Dead until about 7:30, or nearly 8pm. Went on a wait for about 5 two tops and 4 Three plus tops. No large parties tonight. Stephanie was busy for maybe an hour then was gone by 9pm. I cut Ruthy and Sayo both at 8:45 too, since it was slowing down. But then we got another weird pop at 9:15 and had a bunch of 2 tops on the wait list. As well as a 5 top, 3top adn 4 top. They were all sat by 9:45. I didn't make any other cuts. Weird kind of night.
A woman left her purse here. It's under the desk.
Please make a note not to put dump buckets near dry storage food, freezer or drink racks. The dump buckets should be next to the trash can and that is all. I hate seeing dump buckets placed in the dry storage area. The floor gets all nasty, right next to ready to eat food. Gross!
Specials?
Bitches Brew Roll: 29!!!!! Wow Andrew & Take-san killed it!
Salmon 3 ways: 5
Fried Smelt: 4
3 Staff members that stood out (why/how):
*Sigele helps to bus tables in her downtime and is OH so helpful!
*Alex was watering outside her section in her down time.
* Naoto picked up for Sophia. It's nice to work with him, he is solid and does a great job.
Any VIP's in?
James (old sushi bar regular) was in with a friend. Also messy-haired hipster girl who usually sits at sushi bar was here with friends too.
Comps& Void Detail:
voided a few Oasis ales because we were 86
Kit.Error for recovery for a fish and chips that had a hair in it.
R&M needs?:
86'd items/ need more?
Relying on Murphys Law we sold a lot of Kirin tonight. I called Brown and placed an order for another 2 cases of Kirin and 1 case 22oz bottles for either Thurs or Fri Delivery.
I also ordered another 2 cases of the Oasis Homesick lager. Wow that's selling well! I think I smell a new addition to the menu.
Wednesday, March 18, 2015
Wednesday AM Recap 3/18/15
Written By:Leary
LY Lunch Sales:$1613
Projected Sales: $1920 (+$104.20)
TY Lunch Sales: $2024.20
+/- : +$411.20, +24%
Lunch Covers:130
Avg PPA: $15.57
Previous Days Labor %: 20.46%
Previous Days Comps %: 3.40%, Control-4.64%
Weather: Humid sunny 70s
Any Special events going on?:SXSW
Who worked?:
Lindsey, Sayo, Alex, Johnny Cl, Junko H, Josh SA, Sigele FR
Flow of Business, Cuts and Ticket Times:
Steady flow of business for lunch today. No big pop, just a steady trickle. Had a handful of tables waiting here and there. Had a hectic point towards the end when a lot of tables got up all at once, but after a little bit of hustling from the staff we got through it. Ticket times were good, and no customer issues.
Any VIP's in?
Kayo and friends
Comps& Void Detail:
Owner comp for Kayo and friends
R&M needs?:
Called Andy Bentz (Hood Repair) about coming out. The other company fell through.
Called Hill refrigeration about the low boy in the sushi bar. They will be here tomorrow morning.
86'd items/ need more?
LY Lunch Sales:$1613
Projected Sales: $1920 (+$104.20)
TY Lunch Sales: $2024.20
+/- : +$411.20, +24%
Lunch Covers:130
Avg PPA: $15.57
Previous Days Labor %: 20.46%
Previous Days Comps %: 3.40%, Control-4.64%
Weather: Humid sunny 70s
Any Special events going on?:SXSW
Who worked?:
Lindsey, Sayo, Alex, Johnny Cl, Junko H, Josh SA, Sigele FR
Flow of Business, Cuts and Ticket Times:
Steady flow of business for lunch today. No big pop, just a steady trickle. Had a handful of tables waiting here and there. Had a hectic point towards the end when a lot of tables got up all at once, but after a little bit of hustling from the staff we got through it. Ticket times were good, and no customer issues.
Any VIP's in?
Kayo and friends
Comps& Void Detail:
Owner comp for Kayo and friends
R&M needs?:
Called Andy Bentz (Hood Repair) about coming out. The other company fell through.
Called Hill refrigeration about the low boy in the sushi bar. They will be here tomorrow morning.
86'd items/ need more?
Tuesday, March 17, 2015
Tuesday Recap 3/17/15
Written By: Leary
LY Lunch Sales: $1199
Projected Sales: $1883 (+$189.37)
TY Lunch Sales: $2072.37
+/- : + $873.37, + 73%
Lunch Covers:125
Avg PPA: $16.53
LY Dinner Sales: $3895
Projected Sales: $5841 (-$1361.10)
TY Dinner Sales:$4479.90
+/- : + $584.90, +15%
Dinner Covers: 179
Avg PPA: $25.03
Previous Days Labor %: 16.83%
Previous Days Comps %: 3.24%, Controllable - 10.88%
Weather: Cloudy and muggy upper to mid 70's
Any Special events going on?: St. Paddy's Day
Who worked?:
Lunch- Krystin, Lindsey, Clair, Kate Cl, Josh SA, Sigele FR, Junko H
Dinner- Lindsey, Krystin, Mandy, Alex, Dusten Cl, Saki SA, Sigele FR, Nate & Ruthy H, Clair CT
Flow of Business, Cuts and Ticket Times:
Lunch was steady, but not crazy. Had a few tables on a wait between 12-1, but the flow was perfect. Staff was solid, ticket times were good, and besides 1 lady not liking the texture of tofu (she was expecting it to be thinner and firmer) no customer issues. 2 on at 140.
Dinner was a really slow start once again. We were pretty dead until 7. Tables slowly started to trickle in, and we went on a wait shortly after 8. Only a couple of tables at first. Got up to a 30 min wait by 830. Off the wait right after 9. Cut the first host and the cocktail at 9. Went 2 on at 930. Stayed pretty steady until the end.
Specials?
Fried cucumber kimchi- 15
Smoking Sahimi- 5
Tsukiji Set- 7
All Star Set- 7
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
-Comped Tofu Steak DNL at lunch. The lady had a couple of bits and picked at it for a long time. She said she didn't care for the texture. Krystin offered her something else, but she was ready to go.
-B Day comp apple gyoza
-Misring 2 rice and 1 fish and chips
R&M needs?:
Napkins came in today
Alarm panel was moved into the office today so no alarms being set off by customers
Gaskets were replaced in the sushi bar, and drink cooler today
86'd items/ need more?
LY Lunch Sales: $1199
Projected Sales: $1883 (+$189.37)
TY Lunch Sales: $2072.37
+/- : + $873.37, + 73%
Lunch Covers:125
Avg PPA: $16.53
LY Dinner Sales: $3895
Projected Sales: $5841 (-$1361.10)
TY Dinner Sales:$4479.90
+/- : + $584.90, +15%
Dinner Covers: 179
Avg PPA: $25.03
Previous Days Labor %: 16.83%
Previous Days Comps %: 3.24%, Controllable - 10.88%
Weather: Cloudy and muggy upper to mid 70's
Any Special events going on?: St. Paddy's Day
Who worked?:
Lunch- Krystin, Lindsey, Clair, Kate Cl, Josh SA, Sigele FR, Junko H
Dinner- Lindsey, Krystin, Mandy, Alex, Dusten Cl, Saki SA, Sigele FR, Nate & Ruthy H, Clair CT
Flow of Business, Cuts and Ticket Times:
Lunch was steady, but not crazy. Had a few tables on a wait between 12-1, but the flow was perfect. Staff was solid, ticket times were good, and besides 1 lady not liking the texture of tofu (she was expecting it to be thinner and firmer) no customer issues. 2 on at 140.
Dinner was a really slow start once again. We were pretty dead until 7. Tables slowly started to trickle in, and we went on a wait shortly after 8. Only a couple of tables at first. Got up to a 30 min wait by 830. Off the wait right after 9. Cut the first host and the cocktail at 9. Went 2 on at 930. Stayed pretty steady until the end.
Specials?
Fried cucumber kimchi- 15
Smoking Sahimi- 5
Tsukiji Set- 7
All Star Set- 7
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
-Comped Tofu Steak DNL at lunch. The lady had a couple of bits and picked at it for a long time. She said she didn't care for the texture. Krystin offered her something else, but she was ready to go.
-B Day comp apple gyoza
-Misring 2 rice and 1 fish and chips
R&M needs?:
Napkins came in today
Alarm panel was moved into the office today so no alarms being set off by customers
Gaskets were replaced in the sushi bar, and drink cooler today
86'd items/ need more?
Monday, March 16, 2015
Monday PM 3.16.15 (SxSW Day 3)
Written By: elizabeth
LY Dinner Sales: $5339
Projected Sales: $5671
TY Dinner Sales: $6237
+/- : +17% LY and +$566 PS
Dinner Covers: 231
Avg PPA: $27
Weather: in the 60's. Some humidity due to some rain.
Any Special events going on?: I believe today was the last day of the interactive portion
Who worked?: Dusten, Mandy, Joel, Clair, Kate CL. Ruthy Host, Kaori SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
The night started off really slow. I wonder if this is going to be the new trend with it being daylight longer. We finally started to fill up after 7pm, and went on a wait. The wait lasted until 9:30 and thats when I made cuts. The wait ranged from 25 minutes to an hour at it's peak. It was a strange ebb and flow. But no one waited over their quote time, and Ruthy's quotes are just really spot on. She was really staying on top of it tonight, and said how much she likes when there is a cocktail and one host on. Not too much else to note. S5 said the center of his gyoza was cold, but ate it anyway. I ordered a gyoza and as soon as it came out I bit into it, and the center was just warm, but not hot. I let Daniel know, and Kelby owned up to it as his mistake. I comp'd the gyoza for the guy.
Had some friends in with relatives from Dallas, so I sent them two shumai and edamames.
On a fun sidenote, I got a call tonight from a guy that works for Jimmy Kimmel Live and he wants to place a catering order for pick up Wednesday at 11:30am. I told him that would be fine. He is going to email me his order tonight or tomorrow. How cool, huh!!!??
Specials? I had the servers verbal all specials tonight since it was just the two. They did a great job selling them. We sold out of the taz toro.
A special nigiri set (katsuo, madai and hotate with special toppings):
taz toro carpaccio:
3 Staff members that stood out (why/how):
*Clair, though very somber looking all night, was very helpful again, prebussing other sections and putting glassware away.
*It seemed like everyone was really struggling to keep their tables waters full. All night I saw empty glasses at multiple tables.
*Stephanie did a great job cocktailing- asked for help where she needed it.
Any VIP's in?
Cheer up Charlie Bartender in for his "last meal" before his week of non-stop shifts. Jaqueline and Cody (my friends), Friends of Dustens.
Do we need to remind servers that Monday night is SIN night? Maybe make a flyer to post in the hallway with the bathrooms.
Comps& Void Detail:
Lots of voids tonight. Misring Crunchy dynamite, btl jules taylor, glass jules taylor,
R&M needs?:
-Again, the gasket guy will be in tomorrow between 2-4 to fix the two gaskets. He knows which ones.
No biggie or anything but there was a huge tree roach in the ladies room around 11pm (just now) I had Danger kill it for me. My hero. But ewww. Gross.
86'd items/ need more?
hopefully have the coconut nigori in tomorrow.
LY Dinner Sales: $5339
Projected Sales: $5671
TY Dinner Sales: $6237
+/- : +17% LY and +$566 PS
Dinner Covers: 231
Avg PPA: $27
Weather: in the 60's. Some humidity due to some rain.
Any Special events going on?: I believe today was the last day of the interactive portion
Who worked?: Dusten, Mandy, Joel, Clair, Kate CL. Ruthy Host, Kaori SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
The night started off really slow. I wonder if this is going to be the new trend with it being daylight longer. We finally started to fill up after 7pm, and went on a wait. The wait lasted until 9:30 and thats when I made cuts. The wait ranged from 25 minutes to an hour at it's peak. It was a strange ebb and flow. But no one waited over their quote time, and Ruthy's quotes are just really spot on. She was really staying on top of it tonight, and said how much she likes when there is a cocktail and one host on. Not too much else to note. S5 said the center of his gyoza was cold, but ate it anyway. I ordered a gyoza and as soon as it came out I bit into it, and the center was just warm, but not hot. I let Daniel know, and Kelby owned up to it as his mistake. I comp'd the gyoza for the guy.
Had some friends in with relatives from Dallas, so I sent them two shumai and edamames.
On a fun sidenote, I got a call tonight from a guy that works for Jimmy Kimmel Live and he wants to place a catering order for pick up Wednesday at 11:30am. I told him that would be fine. He is going to email me his order tonight or tomorrow. How cool, huh!!!??
Specials? I had the servers verbal all specials tonight since it was just the two. They did a great job selling them. We sold out of the taz toro.
A special nigiri set (katsuo, madai and hotate with special toppings):
taz toro carpaccio:
3 Staff members that stood out (why/how):
*Clair, though very somber looking all night, was very helpful again, prebussing other sections and putting glassware away.
*It seemed like everyone was really struggling to keep their tables waters full. All night I saw empty glasses at multiple tables.
*Stephanie did a great job cocktailing- asked for help where she needed it.
Any VIP's in?
Cheer up Charlie Bartender in for his "last meal" before his week of non-stop shifts. Jaqueline and Cody (my friends), Friends of Dustens.
Do we need to remind servers that Monday night is SIN night? Maybe make a flyer to post in the hallway with the bathrooms.
Comps& Void Detail:
Lots of voids tonight. Misring Crunchy dynamite, btl jules taylor, glass jules taylor,
R&M needs?:
-Again, the gasket guy will be in tomorrow between 2-4 to fix the two gaskets. He knows which ones.
No biggie or anything but there was a huge tree roach in the ladies room around 11pm (just now) I had Danger kill it for me. My hero. But ewww. Gross.
86'd items/ need more?
hopefully have the coconut nigori in tomorrow.
Monday AM 3/16/15 recap
Written By: Dusten
LY Lunch Sales: 1393
Projected Sales: 1983
TY Lunch Sales: 1340
+/- : -4% from LY and -$643 under projected
Lunch Covers: 86
Avg PPA: 15.58
Weather: overcast, 70's
Any Special events going on?: more sxsw
Who worked?: Mandy, Krystin, Alex, Johnny CL, Junko host and Hiroe FR
Flow of Business, Cuts and Ticket Times: Pretty uneventful slow lunch. Kitchen and sushi bar seemed a little frantic however. Sometimes kitchen items took a good while, 25 minutes on a katsu don. Other times sushi was beat out by kitchen items. I never really saw a swarm of tickets at either. Perhaps just trouble finding rhythm. Our 'rush' only lasted until about 12:45 so I cut Mandy at 1pm, Krystin at 1:15pm and Alex at 1:40pm.
Apparently at the end of service Johnny had a guy sit at S-9 by himself. He indicated to Johnny that he needed a minute to look over the menu. In the meantime Johnny had been sat twice and went to greet the other tables. One of them happened to be ready to order the moment they sat down. This apparently didn't go over well with S-9, thinking Johnny was giving them preferential treatment by taking their order before his, so he threw an adult tantrum and left. I saw none of this and he only just told me.
Specials? n/a
3 Staff members that stood out (why/how): I can never seem to make the servers happy with the sections I give them. There's always swapping that occurs and to the best of my knowledge it makes no difference in the end. Alex and Krystin
-Johnny made the most out of inordinate ticket times and is confident and comfortable as a lunch closer. He's a pretty effective communicator and an occasional leader type on the floor.
-Mandy tends to put a lot of pressure on herself at times and almost to a fault. I'm not speaking of today so much as a pattern I've noticed with her. It is great that she holds her service to a high standard, but I feel she would be better served (pun intended) to concentrate on the fundamentals. She is still one of the strongest servers we have, despite being one of the newest hires.
Any VIP's in? Lunch regulars. I don't know names. Only recognize faces. 5-6 of them.
Comps& Void Detail: Voided a maguro zuke don for Mandy's lunch. We ordered pizza today.
R&M needs?:
86'd items/ need more?
LY Lunch Sales: 1393
Projected Sales: 1983
TY Lunch Sales: 1340
+/- : -4% from LY and -$643 under projected
Lunch Covers: 86
Avg PPA: 15.58
Weather: overcast, 70's
Any Special events going on?: more sxsw
Who worked?: Mandy, Krystin, Alex, Johnny CL, Junko host and Hiroe FR
Flow of Business, Cuts and Ticket Times: Pretty uneventful slow lunch. Kitchen and sushi bar seemed a little frantic however. Sometimes kitchen items took a good while, 25 minutes on a katsu don. Other times sushi was beat out by kitchen items. I never really saw a swarm of tickets at either. Perhaps just trouble finding rhythm. Our 'rush' only lasted until about 12:45 so I cut Mandy at 1pm, Krystin at 1:15pm and Alex at 1:40pm.
Apparently at the end of service Johnny had a guy sit at S-9 by himself. He indicated to Johnny that he needed a minute to look over the menu. In the meantime Johnny had been sat twice and went to greet the other tables. One of them happened to be ready to order the moment they sat down. This apparently didn't go over well with S-9, thinking Johnny was giving them preferential treatment by taking their order before his, so he threw an adult tantrum and left. I saw none of this and he only just told me.
Specials? n/a
3 Staff members that stood out (why/how): I can never seem to make the servers happy with the sections I give them. There's always swapping that occurs and to the best of my knowledge it makes no difference in the end. Alex and Krystin
-Johnny made the most out of inordinate ticket times and is confident and comfortable as a lunch closer. He's a pretty effective communicator and an occasional leader type on the floor.
-Mandy tends to put a lot of pressure on herself at times and almost to a fault. I'm not speaking of today so much as a pattern I've noticed with her. It is great that she holds her service to a high standard, but I feel she would be better served (pun intended) to concentrate on the fundamentals. She is still one of the strongest servers we have, despite being one of the newest hires.
Any VIP's in? Lunch regulars. I don't know names. Only recognize faces. 5-6 of them.
Comps& Void Detail: Voided a maguro zuke don for Mandy's lunch. We ordered pizza today.
R&M needs?:
86'd items/ need more?
Sunday PM 3/16/15 recap
Written By: Dusten
LY Dinner Sales: 6017
Projected Sales: 6060
TY Dinner Sales: 6033
+/- : <1% change from LY and -$27 under projected
Dinner Covers:217
Avg PPA:27.8
Weather: mostly cloudy and mid sixties.
Any Special events going on?: south by something.
Who worked?:Kate, Sayo, Mandy, Joel, Stephanie CL, Jason SA, Hiroe FR, Alex CT, and Grace Host
Flow of Business, Cuts and Ticket Times:tonight was fairly busy, particularly for a Sunday. We were more than half full upon opening. There was a palpable panic among the servers without having the support staff available immediately, but I helped out as did Kayo and things went nice and smoothly. We had a 7-top that walked in and sat for a little over 2 hours. That gummed up things for a while, but gave Alex a little bit of business. We stayed on wait most of the night with another 7-top walking in and taking the place of a no show reservation. Ticket times may have made the servers sweat a bit on rare occasion, but they're a nervous bunch anyways.
Specials?
3 Staff members that stood out (why/how):
-Alex- super helpful at the host stand and on the floor. She mentioned enjoying working cocktail shifts... or at least not understanding why others may not like them. I don't think she want to work cocktail instead of serving in most any case, but would be happy to pick up a shift.
-Stephanie- great sales. I saw her helping out everywhere she could and effectively communicating her needs when she was weeded. Kate was also great tonight, doing lots to help wherever she could. Everyone worked together very well for the most part.
-Joel- I don't know what it is about me that he sees and thinks that whatever I might tell him is merely a suggestion or something to flippantly ignore, but after tonight I know there is a definite pattern of pure insubordination, and I don't think I am picking on him in any way. It started with the changing of clothes in the office. That didn't happen today, but I encountered the same "I don't really have to follow Dusten's instructions" attitude as then.
We were still pretty full at 10pm and there was a group in the party room as well. Grace had clocked out and was eating at the sushi bar, and I notcied Joel was eating with her. He wasn't done with his side work, he wasn't clocked out, Take and Kayo were actually sitting at B2 eating, and he had bought himself a Zoe to go with his meal while on the clock. I told him he needed to be done with everything before he could be seated on the sales floor while everyone else was still working. He argued a bit, basically blew me off, sat there and took. his. time. finishing his food before finally getting up and entering his checks and doing the majority of his side work!
I don't want this incident with a single employee to result in a broad-stroked harsh restriction against everyone's privileges. It isn't fair to penalize all for the actions of one, however it doesn't seem that my direct and open approach to the situations with Joel are going to have any affect and his pernicious attitude will continue. If I felt more comfortable in my authority I would have written him up then and there. I do feel as though the incident warranted it. Ridiculous.
Any VIP's in? Old John, The Asazus and friends.
Comps & Void Detail: undercooked Ebi Fry garnered a 50% kitchen error discount.
seasweed salad misring. Hama-toro sashimi 86. two misrang wine glasses.
R&M needs?:
86'd items/ need more? coconut sake
LY Dinner Sales: 6017
Projected Sales: 6060
TY Dinner Sales: 6033
+/- : <1% change from LY and -$27 under projected
Dinner Covers:217
Avg PPA:27.8
Weather: mostly cloudy and mid sixties.
Any Special events going on?: south by something.
Who worked?:Kate, Sayo, Mandy, Joel, Stephanie CL, Jason SA, Hiroe FR, Alex CT, and Grace Host
Flow of Business, Cuts and Ticket Times:tonight was fairly busy, particularly for a Sunday. We were more than half full upon opening. There was a palpable panic among the servers without having the support staff available immediately, but I helped out as did Kayo and things went nice and smoothly. We had a 7-top that walked in and sat for a little over 2 hours. That gummed up things for a while, but gave Alex a little bit of business. We stayed on wait most of the night with another 7-top walking in and taking the place of a no show reservation. Ticket times may have made the servers sweat a bit on rare occasion, but they're a nervous bunch anyways.
Specials?
3 Staff members that stood out (why/how):
-Alex- super helpful at the host stand and on the floor. She mentioned enjoying working cocktail shifts... or at least not understanding why others may not like them. I don't think she want to work cocktail instead of serving in most any case, but would be happy to pick up a shift.
-Stephanie- great sales. I saw her helping out everywhere she could and effectively communicating her needs when she was weeded. Kate was also great tonight, doing lots to help wherever she could. Everyone worked together very well for the most part.
-Joel- I don't know what it is about me that he sees and thinks that whatever I might tell him is merely a suggestion or something to flippantly ignore, but after tonight I know there is a definite pattern of pure insubordination, and I don't think I am picking on him in any way. It started with the changing of clothes in the office. That didn't happen today, but I encountered the same "I don't really have to follow Dusten's instructions" attitude as then.
We were still pretty full at 10pm and there was a group in the party room as well. Grace had clocked out and was eating at the sushi bar, and I notcied Joel was eating with her. He wasn't done with his side work, he wasn't clocked out, Take and Kayo were actually sitting at B2 eating, and he had bought himself a Zoe to go with his meal while on the clock. I told him he needed to be done with everything before he could be seated on the sales floor while everyone else was still working. He argued a bit, basically blew me off, sat there and took. his. time. finishing his food before finally getting up and entering his checks and doing the majority of his side work!
I don't want this incident with a single employee to result in a broad-stroked harsh restriction against everyone's privileges. It isn't fair to penalize all for the actions of one, however it doesn't seem that my direct and open approach to the situations with Joel are going to have any affect and his pernicious attitude will continue. If I felt more comfortable in my authority I would have written him up then and there. I do feel as though the incident warranted it. Ridiculous.
Any VIP's in? Old John, The Asazus and friends.
Comps & Void Detail: undercooked Ebi Fry garnered a 50% kitchen error discount.
seasweed salad misring. Hama-toro sashimi 86. two misrang wine glasses.
R&M needs?:
86'd items/ need more? coconut sake
Sunday, March 15, 2015
Sunday AM 3.15.15 (SxSW Day 3)
Written By: Elizabeth
LY Lunch Sales: $2274
Projected Sales: $2463
TY Lunch Sales: $2170
+/- : -5% LY and -$293 PS
Lunch Covers:120
Avg PPA: $18.08
Previous Days Labor %: 16%
Previous Days Comps %: 4%, Controllable: 3.65%
Weather: sunny. high 60's
Any Special events going on?: SxSW Day 3 (interactive is ending)
Who worked?: Sayo, Joel, Camacho, Alex. Grace Host, Ruthy FR, Jason SA
Flow of Business, Cuts and Ticket Times:
The kitchen completely fell apart today. There were 4 people working the line and the communication was just not there. Shin was just pumping out Ramens as fast as he could which meant fry tickets and ramen tickets weren't coming out together. That's the short version of today. Most Sundays I find myself being an expo back there. I don't mind doing this, but it limits my involvement on the floor, and ultimately the 3rd person should be doing this. Instead Daniel was jumping into the fry position to help plate and pump out the fry items. Both Nemo & Tre were working fry today. Somehow, they fell behind. Let's talk about the long version of this:
3 Staff members that stood out (why/how):
* Told Ruthy she needs to be more careful running food
* Tre and Harold both seem to be very slow moving individuals.
* Grace is always great when it's busy- she was helping to wipe and set tables in her downtime.
* We had one guest left at the sushi bar today and Camacho changed the music to...some kind of folk music. I just walked out to the dining room and the guy was leaving. I told Camacho he can't change the music to his own selections until all guests have left. Why is this always an issue??
Any VIP's in?
Andrew Grimes (old Eater Austin Editor), Anya a bartender at Drink.Well and also a friend of mine
Comps& Void Detail:
The list I posted above about covers it.
R&M needs?:
That freezer needs to be plugged in at all times. I don't know how/why it came unplugged.
86'd items/ need more?
LY Lunch Sales: $2274
Projected Sales: $2463
TY Lunch Sales: $2170
+/- : -5% LY and -$293 PS
Lunch Covers:120
Avg PPA: $18.08
Previous Days Labor %: 16%
Previous Days Comps %: 4%, Controllable: 3.65%
Weather: sunny. high 60's
Any Special events going on?: SxSW Day 3 (interactive is ending)
Who worked?: Sayo, Joel, Camacho, Alex. Grace Host, Ruthy FR, Jason SA
Flow of Business, Cuts and Ticket Times:
The kitchen completely fell apart today. There were 4 people working the line and the communication was just not there. Shin was just pumping out Ramens as fast as he could which meant fry tickets and ramen tickets weren't coming out together. That's the short version of today. Most Sundays I find myself being an expo back there. I don't mind doing this, but it limits my involvement on the floor, and ultimately the 3rd person should be doing this. Instead Daniel was jumping into the fry position to help plate and pump out the fry items. Both Nemo & Tre were working fry today. Somehow, they fell behind. Let's talk about the long version of this:
- Had a takoyaki go out to B8 cold, they sent it back. Had it refired. Comp'd it to kitchen error
- Had a Meatball side for S4 take 35 minutes, during that time the guest left.
- Had a 25 minute Apple Dessert and when they finally went to plate it found out the ice cream was melted- the freezer wasn't plugged in overnight apparently. I took the 2 spring rolls out to B6, apologized for the delay in ticket times and gave them $10 in Kome Bucks for a dessert on me next time. They were understanding.
- Ruthy mixed up A1 and A4's tickets. She brought a Pork Katsu and Tonkotsu Ramen to A1 that should have gone to A4, then came back with the ramen and told me she brought him the wrong ramen. I went to the table and that's when I saw she also dropped the wrong katsu (the woman had ordered the chicken katsu) I told the woman she had the pork and she was okay with keeping it, saying she was thinking about ordering it anyway. The guy ended up not liking his Miso ramen (noodles were soggy) and didn't want to wait for another one, so I comp'd his miso ramen as DNL and took 50% off her pork katsu that should have been a chicken katsu.
- Lastly, and the very least of my concerns, my lunch. I ordered a Pork Katsu. Not only was it forgotten, but when it was made at the last minute it was fried, cut, then fried again (I'm assuming it was sitting out?) It came out dry and overcooked. I really hope that doesn't happen with the food we serve our guests, because it was pretty bad. I took it back to the kitchen and got the scoop from Tre. Needless to say, I did not have lunch today (luckily I ordered a few pieces of nigiri to hold me over until I leave and get food elsewhere) Also, something I wanted to mention yesterday and forgot- my lunch yesterday was a salmon katsu. When I got it, the outer crust was hard to cut through and the salmon was very dry. Very dry. Jersey told me that is how it is supposed to be cooked, so maybe we can talk about that too... But with this happening, it just doesn't entice me to eat here.
Other than that...we filled up by 12:15 with the exception of the sushi bar. Went on a wait here and there. Cut Sayo at 1:45 and cut down to Alex and Camacho at 2:15. Went down to just Alex at 2:35
3 Staff members that stood out (why/how):
* Told Ruthy she needs to be more careful running food
* Tre and Harold both seem to be very slow moving individuals.
* Grace is always great when it's busy- she was helping to wipe and set tables in her downtime.
* We had one guest left at the sushi bar today and Camacho changed the music to...some kind of folk music. I just walked out to the dining room and the guy was leaving. I told Camacho he can't change the music to his own selections until all guests have left. Why is this always an issue??
Any VIP's in?
Andrew Grimes (old Eater Austin Editor), Anya a bartender at Drink.Well and also a friend of mine
Comps& Void Detail:
The list I posted above about covers it.
R&M needs?:
That freezer needs to be plugged in at all times. I don't know how/why it came unplugged.
86'd items/ need more?
Saturday 3.14.15 SxSW Day 2
Written By: Elizabeth
LY Lunch Sales: $3197
Projected Sales: $3465
TY Lunch Sales: A Grim $1640
+/- : -49% LY and -$1825 PS!!
Lunch Covers: 91
Avg PPA: $18.02
LY Dinner Sales: $7425
Projected Sales: $8218
TY Dinner Sales: $7333
+/- : -1% LY and -$885
Dinner Covers: 250
Avg PPA: $29.33
For the day we ended -16% LY and -$2710 PS :(
Previous Days Labor %: 17%
Previous Days Comps %: 3% with 17.85% Controllable comps! Yikes.
Weather: Beautiful 70's.
Any Special events going on?: SxSW Interactive/Film Day 2
Who worked?:
Lunch: Joel, Lindsey, Sophia, Johnny CL> Grace Host, Nate SA, Hiroe FR
Dinner: Sayo, Mandy, Clair, Camacho, Dusten CL.
Flow of Business, Cuts and Ticket Times:
Lunch was very slow. Waaay slower than expected. We never filled up. By noon was only had about 3 tables in here. I mean, it was waaaaay slower than LY SxSW. I'm assuming a lot of it had to do with the beautiful weather. I'm sure 90% of Austin is sitting on a patio somewhere....sippin on a margarita...*sigh*
I cut Joel at 12:50 and Lindsey at 1:45. Johnny and Sophia had a handful of tables to keep them busy. With it being as mellow as it was, I only had 2 hiccups that came in the last hour of service. Johnny had an 18 minute ice cream. and then B8 found the string still tied to their pork belly in their Tonkotsu Ramen. It was really embarrassing and I didn't really know what to say other than sorry, and get them some new pork pieces. But Jersey said that it went past Shin 3x, once in cutting and prep, once more when prepping his station this morning, and once more plating. I'm not sure what really happened there. But again, very embarrassing.
Dinner:
Dinner Service was slow tonight. Didn't go on a wait until 6:30 again. Very similar to last night. At least we stayed a little busier as the night got later, though. But still not that SxSW business we were anticipating. Weather perhaps? Had a few hiccups- had a 15 minute gyoza towards the beginning of the shift. Steve didn't know what "as app" meant? Cut Sayo at 9:30, Camacho stayed onto take the 9p reso that sat late. I also cut Mandy at that time. then went 2 on at 10p and then down to just Dusten at 10:40. 2 more tables came in after that. (one about 5 minutes before close)
The word of the evening: Communication.
Almost ran out of tori teba/dynamite chicken at 6:30- What happened with the chicken wings? Daniel said he didn't know what happened or why they weren't ordered. I do believe we had a conversation about communication. I checked the blogs and didn't see anything about chicken not coming in. Please use these blogs as documents for communication. I can't stress it enough.
Sigele told me we had a 1 count on Buta-kimchi (because that was what she was told), I, in turn, told the servers, and then we sold one, which to me signifies that we then 86d it. Take was going to order one for Toshi-san for dinner tonight, but then I told him we were 86 it. He went to investigate and told me that we DO have it. I asked Daniel about it and he said he never 86d it. So my question is...what happened here? A very strange game of telephone. Going forward, if a kitchen item is 86'd I would like whoever is the 3rd man, or managing, to tell the FOH manager on duty so there is no mistaken identity and we are not 86ing things that don't need to be 86d
On a side note I asked Kayo tonight about why we run out of Sake-Toro and Hama-Toro so fast sometimes (I've been meaning to ask this for a while) and she told me because the yield is smaller on those pieces. Which totally makes sense to me. Sometimes I hear the servers grumble when we 86 something like that, so now there is good reason. If we want to pass that word along.
Specials?
Fried Kimchi 7
Porkloin 7
3 Staff members that stood out (why/how):
*Johnny and Sophia are clutch closers on Saturday lunch. We always get a strange little pop at 2:30 and they are always ready for it and ready to ask for help where they need it. Nice to be able to count on them.
*Grace asked if she could start SA-ing. I told her to email Leary. Nate did a great job. SAing. He's really picking up. Grace doodles a lot. With the China markers too. I told her tonight to stop using them to write her dinner orders on, because they're expensive. Keep an eye on it.
*Clair was a teamwork fiend tonight! All night long I saw her helping to prebus other sections and keep them maintained, in addition to her own. She was a superstar!!
Any VIP's in?
Regular (Ed?) drives a motorcycle. (in for lunch)
Dinner: Kate & Jack (ooooo! Like in Lost! I just put that together...any other Lost nerds out there?) Eileen was in for dinner with a booooooy. Sa-ten Employee
Comps& Void Detail:
Lunch: Kitchen error for 18 minute ice cream, kitchen error for rope in ramen.
Dinner: Kome bucks for Kate. Employee day off for aforementioned employees.
R&M needs?:
86'd items/ need more?
LY Lunch Sales: $3197
Projected Sales: $3465
TY Lunch Sales: A Grim $1640
+/- : -49% LY and -$1825 PS!!
Lunch Covers: 91
Avg PPA: $18.02
LY Dinner Sales: $7425
Projected Sales: $8218
TY Dinner Sales: $7333
+/- : -1% LY and -$885
Dinner Covers: 250
Avg PPA: $29.33
For the day we ended -16% LY and -$2710 PS :(
Previous Days Labor %: 17%
Previous Days Comps %: 3% with 17.85% Controllable comps! Yikes.
Weather: Beautiful 70's.
Any Special events going on?: SxSW Interactive/Film Day 2
Who worked?:
Lunch: Joel, Lindsey, Sophia, Johnny CL> Grace Host, Nate SA, Hiroe FR
Dinner: Sayo, Mandy, Clair, Camacho, Dusten CL.
Flow of Business, Cuts and Ticket Times:
Lunch was very slow. Waaay slower than expected. We never filled up. By noon was only had about 3 tables in here. I mean, it was waaaaay slower than LY SxSW. I'm assuming a lot of it had to do with the beautiful weather. I'm sure 90% of Austin is sitting on a patio somewhere....sippin on a margarita...*sigh*
I cut Joel at 12:50 and Lindsey at 1:45. Johnny and Sophia had a handful of tables to keep them busy. With it being as mellow as it was, I only had 2 hiccups that came in the last hour of service. Johnny had an 18 minute ice cream. and then B8 found the string still tied to their pork belly in their Tonkotsu Ramen. It was really embarrassing and I didn't really know what to say other than sorry, and get them some new pork pieces. But Jersey said that it went past Shin 3x, once in cutting and prep, once more when prepping his station this morning, and once more plating. I'm not sure what really happened there. But again, very embarrassing.
Dinner:
Dinner Service was slow tonight. Didn't go on a wait until 6:30 again. Very similar to last night. At least we stayed a little busier as the night got later, though. But still not that SxSW business we were anticipating. Weather perhaps? Had a few hiccups- had a 15 minute gyoza towards the beginning of the shift. Steve didn't know what "as app" meant? Cut Sayo at 9:30, Camacho stayed onto take the 9p reso that sat late. I also cut Mandy at that time. then went 2 on at 10p and then down to just Dusten at 10:40. 2 more tables came in after that. (one about 5 minutes before close)
The word of the evening: Communication.
Almost ran out of tori teba/dynamite chicken at 6:30- What happened with the chicken wings? Daniel said he didn't know what happened or why they weren't ordered. I do believe we had a conversation about communication. I checked the blogs and didn't see anything about chicken not coming in. Please use these blogs as documents for communication. I can't stress it enough.
Sigele told me we had a 1 count on Buta-kimchi (because that was what she was told), I, in turn, told the servers, and then we sold one, which to me signifies that we then 86d it. Take was going to order one for Toshi-san for dinner tonight, but then I told him we were 86 it. He went to investigate and told me that we DO have it. I asked Daniel about it and he said he never 86d it. So my question is...what happened here? A very strange game of telephone. Going forward, if a kitchen item is 86'd I would like whoever is the 3rd man, or managing, to tell the FOH manager on duty so there is no mistaken identity and we are not 86ing things that don't need to be 86d
On a side note I asked Kayo tonight about why we run out of Sake-Toro and Hama-Toro so fast sometimes (I've been meaning to ask this for a while) and she told me because the yield is smaller on those pieces. Which totally makes sense to me. Sometimes I hear the servers grumble when we 86 something like that, so now there is good reason. If we want to pass that word along.
Specials?
Fried Kimchi 7
Porkloin 7
3 Staff members that stood out (why/how):
*Johnny and Sophia are clutch closers on Saturday lunch. We always get a strange little pop at 2:30 and they are always ready for it and ready to ask for help where they need it. Nice to be able to count on them.
*Grace asked if she could start SA-ing. I told her to email Leary. Nate did a great job. SAing. He's really picking up. Grace doodles a lot. With the China markers too. I told her tonight to stop using them to write her dinner orders on, because they're expensive. Keep an eye on it.
*Clair was a teamwork fiend tonight! All night long I saw her helping to prebus other sections and keep them maintained, in addition to her own. She was a superstar!!
Any VIP's in?
Regular (Ed?) drives a motorcycle. (in for lunch)
Dinner: Kate & Jack (ooooo! Like in Lost! I just put that together...any other Lost nerds out there?) Eileen was in for dinner with a booooooy. Sa-ten Employee
Comps& Void Detail:
Lunch: Kitchen error for 18 minute ice cream, kitchen error for rope in ramen.
Dinner: Kome bucks for Kate. Employee day off for aforementioned employees.
R&M needs?:
86'd items/ need more?
Saturday, March 14, 2015
Friday PM 3.13.15
Written By: Elizabeth
LY Dinner Sales: $6498
Projected Sales: $7683
TY Dinner Sales: $6879
+/- : +6% LY and -$804 PS
Dinner Covers: 227
Avg PPA: $30.30
Weather: Warm during the day 70's, chilly at night, 50's
Any Special events going on?: SxSW Official Day 1
Who worked?: Jason, Sophia, Johnny, Alex, Dusten CL. Ruthy/Nate Host, Sigele FR, Jason SA
Flow of Business, Cuts and Ticket Times:
Slower start than expected. Didn't go on a wait until 6:15/30 and it died off early. We were off the wait by 9:30. I cut Jason at 9:15, and Nate at that time as well. Then went 2 on at 10:15 as it was really starting to die down. Nothing crazy tonight though (no news is good news, right!) Had an issue with an apple spring roll coming out burnt, then the remake was also over cooked, so I talked to the table, and let them know I would take care of it. They were very sweet.
Specials?
Squid Lips (what'd you call me!?) 12
Porkloin spec: 4
Fried Cucumber Kimchi: 8
3 Staff members that stood out (why/how):
*Alex was super helpful watering tables in her downtime tonight
*I saw Dusten bussing some tables in his downtime as well. Way to go!
*I caught Sophia texting in the back near the ice cream freezer. She thought it was okay because she wasn't out on the floor, and wasn't busy. I told her no. Sorry.
Any VIP's in?
David Morse (The Green Mile...The Rock)
Comps& Void Detail:
Kitchen Error: Apple Dessert- the first one went out burnt. The second one came out burnt too. The third one got comp'd.
R&M needs?:
The Monotronic guys will be here on Tuesday between 2-5 to move the security panel to the inside of the office door (where the clipboards are) Ideally this is where it should go.
86'd items/ need more?
LY Dinner Sales: $6498
Projected Sales: $7683
TY Dinner Sales: $6879
+/- : +6% LY and -$804 PS
Dinner Covers: 227
Avg PPA: $30.30
Weather: Warm during the day 70's, chilly at night, 50's
Any Special events going on?: SxSW Official Day 1
Who worked?: Jason, Sophia, Johnny, Alex, Dusten CL. Ruthy/Nate Host, Sigele FR, Jason SA
Flow of Business, Cuts and Ticket Times:
Slower start than expected. Didn't go on a wait until 6:15/30 and it died off early. We were off the wait by 9:30. I cut Jason at 9:15, and Nate at that time as well. Then went 2 on at 10:15 as it was really starting to die down. Nothing crazy tonight though (no news is good news, right!) Had an issue with an apple spring roll coming out burnt, then the remake was also over cooked, so I talked to the table, and let them know I would take care of it. They were very sweet.
Specials?
Squid Lips (what'd you call me!?) 12
Porkloin spec: 4
Fried Cucumber Kimchi: 8
3 Staff members that stood out (why/how):
*Alex was super helpful watering tables in her downtime tonight
*I saw Dusten bussing some tables in his downtime as well. Way to go!
*I caught Sophia texting in the back near the ice cream freezer. She thought it was okay because she wasn't out on the floor, and wasn't busy. I told her no. Sorry.
Any VIP's in?
David Morse (The Green Mile...The Rock)
Comps& Void Detail:
Kitchen Error: Apple Dessert- the first one went out burnt. The second one came out burnt too. The third one got comp'd.
R&M needs?:
The Monotronic guys will be here on Tuesday between 2-5 to move the security panel to the inside of the office door (where the clipboards are) Ideally this is where it should go.
86'd items/ need more?
Friday, March 13, 2015
Friday AM Recap 3/13/15
Written By: Leary
LY Lunch Sales: $1803
Projected Sales: $2365 (-$563.15)
TY Lunch Sales: $1810.85
+/- : -$1.15, - 0%
Lunch Covers:104
Avg PPA: $17.33
Previous Days Labor %: 9%
Previous Days Comps %: 3%, Control- 18.26% (the majority of that was Friends and Family. Also the employee food comp was so low yesterday that it inflated the percentage quite a bit)
Weather: Beautiful day, cloudy in the morning but sun was out by the afternoon
Any Special events going on?:
Who worked?:
Lindsey, Krystin, Sayo, Kate CL, Josh SA, Nate H, Jason FR
Flow of Business, Cuts and Ticket Times:
It was pretty mellow today. I was expecting another busy day like yesterday, but it didn't happen. It was good patio weather. We were full with 2 tables waiting at 1, and then it slowed back down. I held off on cutting because I expected a late pop, but it didn't happen. 2 on at 130, 1 on at 140. Cut host at 140. Most of the ticket times were solid today. I had 1 30 minute Kara age. Not sure what the hold up was, but the table was sharing a bunch of items so they didn't even notice. No customer issues.
Our health inspector came in to have lunch today. It was a little nerve racking, and I wondered if she was going to jump up to give us a surprise inspection. She really just wanted to try us out. I take that as a nice compliment. I sent her and her friend a couple of pieces, and gave her a FNF. (is this considered bribery?)
Specials?
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
Comped a Chirashi bowl with a long hair found in it
R&M needs?:
Installed the new soap dispenser in the ladies restroom
Jersey Reset the freezer
86'd items/ need more?
LY Lunch Sales: $1803
Projected Sales: $2365 (-$563.15)
TY Lunch Sales: $1810.85
+/- : -$1.15, - 0%
Lunch Covers:104
Avg PPA: $17.33
Previous Days Labor %: 9%
Previous Days Comps %: 3%, Control- 18.26% (the majority of that was Friends and Family. Also the employee food comp was so low yesterday that it inflated the percentage quite a bit)
Weather: Beautiful day, cloudy in the morning but sun was out by the afternoon
Any Special events going on?:
Who worked?:
Lindsey, Krystin, Sayo, Kate CL, Josh SA, Nate H, Jason FR
Flow of Business, Cuts and Ticket Times:
It was pretty mellow today. I was expecting another busy day like yesterday, but it didn't happen. It was good patio weather. We were full with 2 tables waiting at 1, and then it slowed back down. I held off on cutting because I expected a late pop, but it didn't happen. 2 on at 130, 1 on at 140. Cut host at 140. Most of the ticket times were solid today. I had 1 30 minute Kara age. Not sure what the hold up was, but the table was sharing a bunch of items so they didn't even notice. No customer issues.
Our health inspector came in to have lunch today. It was a little nerve racking, and I wondered if she was going to jump up to give us a surprise inspection. She really just wanted to try us out. I take that as a nice compliment. I sent her and her friend a couple of pieces, and gave her a FNF. (is this considered bribery?)
Specials?
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
Comped a Chirashi bowl with a long hair found in it
R&M needs?:
Installed the new soap dispenser in the ladies restroom
Jersey Reset the freezer
86'd items/ need more?
Thursday Recap 3/12/15
Written By: Leary
LY Lunch Sales: $2261
Projected Sales: $2040 (+$182.15)
TY Lunch Sales: $2222.15
+/- : +$38.85, -2%
Lunch Covers: 133
Avg PPA: $16.71
LY Dinner Sales: $5609
Projected Sales: $6105 (+$208.92)
TY Dinner Sales: $6313
+/- : +$704.90, +13%
Dinner Covers: 212
Avg PPA: $29.78
Previous Days Labor %: 21%
Previous Days Comps %: 2% Cont-3.45%
Weather: Beautiful Day, 70s, Mild evening mid 60s
Any Special events going on?: Beginning of SXSW
Who worked?:
Lunch- Sayo, Joel, Clair, Jason CL, Jason FR, Junko H, Josh SA
Dinner- Sayo, Joel, Sophia, Kate, Dusten Cl, Jason FR, Nate SA, Ruthy & Grace H
Flow of Business, Cuts and Ticket Times:
It was a busy lunch today. Went on a wait a little before noon, and came off around 140. Stayed full until close. The business came all at once today. The kitchen had a mellow shift. Everyone wanted sushi for lunch. The sushi kept up for most of the shift, but there were a few longer ticket times on a couple of sushi lunches for 2 tables. It's to be expected considering how many orders came in at once. I got some appetizers out for one of the tables while they were waiting, and they were very appreciative. The other table was in the industry, but didn't say where. the guy at the table was cool with Joel, but was pretty grumpy with me. I apologized a bunch and gave him some Kome Bucks, but he was pretty unresponsive. No other table issues, and everyone else I spoke with was super happy. Lots of SXSW people really enthusiastic and complimentary of our food. 1 on and cut host at 145. Ordered pizza for the staff.
Dinner was a great shift. It was busy and flew by. Lots of teamwork on the floor which helped the shift go by smoothly. Having a cocktail tonight was super helpful. A 6 top and 9 top in the party room, and a 6 and a 9 in the dinning area gave sales a nice boost tonight. Customers were all really happy, and gave me lots of compliments about the food and Kome in general. Went on a wait by 6 and stayed on a steady 30 minute wait until 915. Cut first host, cocktail, and went 2 on at 915. Had a handful of tables come in over the following 30 minutes, and nothing after 945. Ticket times were solid, and no customer issues
Specials?
Ika Salad- 7 (sold out)
Saba Miso- 11 (sold out)
T Nigiri Set-9
T Carp- 7
Smokin sashimi-5
3 Staff members that stood out (why/how):
-Nate did a really solid job SAing tonight. It was pretty busy, and it was only his 4th SA shift, but overall he did well.
-Joel has shown improvement since our last talk. Won the contest tonight, and gave his tables great service. Had a the 9 top in his section, and took great care of them. The pre-bussing on his tables was immaculate. Great to see him stepping up.
-Had a long talk with Clair today after lunch. I had an issue with her giving what seemed like selective service last night. When I asked what was going on with the tables she replied that they were foreign and confused. I responded that only means she should be spending extra time with them ensuring they enjoy themselves. Today at lunch we were told no employee orders, and she tried to sneak an order in putting it on a table, and then lied to me saying it was a mis-ring. I told her today that I never want to hear an excuse for why a table isn't getting attentive service. I also talked to her about the cocktail shift she has been complaining about, and general negativity that I receive from her. Finally I called her on lying to me, and she admitted to it. I explained that its disappointing to feel like I can't trust, and if she's willing to lie over lunch why would she not lie about something bigger. She was understandably upset with the conversation, but agreed that nothing that I was pointing was unreasonable. I finished by clearly outlining all my executions of her going forward, and plainly said if she couldn't meet them our next conversation would be about her future with us. I hope she can turn this around. Clair can be great when she wants to.
Any VIP's in?
Rachel & Carlos
Ransom
Connor from yellow jacket
Comps& Void Detail:
several void misrings
Kome Bucks
B day Comp
Promo (Thinkery)
FNF for Jersey's wife
Emp day off for Lindsey and Dan
Comped edamame, and Gyoza for long ticket time
R&M needs?:
Called the electrician about the exterior lights being out. He said Monday afternoon was the soonest he could come out.
Replaced the exterior light by A4, and the flood light by the kitchen door.
86'd items/ need more?
LY Lunch Sales: $2261
Projected Sales: $2040 (+$182.15)
TY Lunch Sales: $2222.15
+/- : +$38.85, -2%
Lunch Covers: 133
Avg PPA: $16.71
LY Dinner Sales: $5609
Projected Sales: $6105 (+$208.92)
TY Dinner Sales: $6313
+/- : +$704.90, +13%
Dinner Covers: 212
Avg PPA: $29.78
Previous Days Labor %: 21%
Previous Days Comps %: 2% Cont-3.45%
Weather: Beautiful Day, 70s, Mild evening mid 60s
Any Special events going on?: Beginning of SXSW
Who worked?:
Lunch- Sayo, Joel, Clair, Jason CL, Jason FR, Junko H, Josh SA
Dinner- Sayo, Joel, Sophia, Kate, Dusten Cl, Jason FR, Nate SA, Ruthy & Grace H
Flow of Business, Cuts and Ticket Times:
It was a busy lunch today. Went on a wait a little before noon, and came off around 140. Stayed full until close. The business came all at once today. The kitchen had a mellow shift. Everyone wanted sushi for lunch. The sushi kept up for most of the shift, but there were a few longer ticket times on a couple of sushi lunches for 2 tables. It's to be expected considering how many orders came in at once. I got some appetizers out for one of the tables while they were waiting, and they were very appreciative. The other table was in the industry, but didn't say where. the guy at the table was cool with Joel, but was pretty grumpy with me. I apologized a bunch and gave him some Kome Bucks, but he was pretty unresponsive. No other table issues, and everyone else I spoke with was super happy. Lots of SXSW people really enthusiastic and complimentary of our food. 1 on and cut host at 145. Ordered pizza for the staff.
Dinner was a great shift. It was busy and flew by. Lots of teamwork on the floor which helped the shift go by smoothly. Having a cocktail tonight was super helpful. A 6 top and 9 top in the party room, and a 6 and a 9 in the dinning area gave sales a nice boost tonight. Customers were all really happy, and gave me lots of compliments about the food and Kome in general. Went on a wait by 6 and stayed on a steady 30 minute wait until 915. Cut first host, cocktail, and went 2 on at 915. Had a handful of tables come in over the following 30 minutes, and nothing after 945. Ticket times were solid, and no customer issues
Specials?
Ika Salad- 7 (sold out)
Saba Miso- 11 (sold out)
T Nigiri Set-9
T Carp- 7
Smokin sashimi-5
3 Staff members that stood out (why/how):
-Nate did a really solid job SAing tonight. It was pretty busy, and it was only his 4th SA shift, but overall he did well.
-Joel has shown improvement since our last talk. Won the contest tonight, and gave his tables great service. Had a the 9 top in his section, and took great care of them. The pre-bussing on his tables was immaculate. Great to see him stepping up.
-Had a long talk with Clair today after lunch. I had an issue with her giving what seemed like selective service last night. When I asked what was going on with the tables she replied that they were foreign and confused. I responded that only means she should be spending extra time with them ensuring they enjoy themselves. Today at lunch we were told no employee orders, and she tried to sneak an order in putting it on a table, and then lied to me saying it was a mis-ring. I told her today that I never want to hear an excuse for why a table isn't getting attentive service. I also talked to her about the cocktail shift she has been complaining about, and general negativity that I receive from her. Finally I called her on lying to me, and she admitted to it. I explained that its disappointing to feel like I can't trust, and if she's willing to lie over lunch why would she not lie about something bigger. She was understandably upset with the conversation, but agreed that nothing that I was pointing was unreasonable. I finished by clearly outlining all my executions of her going forward, and plainly said if she couldn't meet them our next conversation would be about her future with us. I hope she can turn this around. Clair can be great when she wants to.
Any VIP's in?
Rachel & Carlos
Ransom
Connor from yellow jacket
Comps& Void Detail:
several void misrings
Kome Bucks
B day Comp
Promo (Thinkery)
FNF for Jersey's wife
Emp day off for Lindsey and Dan
Comped edamame, and Gyoza for long ticket time
R&M needs?:
Called the electrician about the exterior lights being out. He said Monday afternoon was the soonest he could come out.
Replaced the exterior light by A4, and the flood light by the kitchen door.
86'd items/ need more?
Wednesday, March 11, 2015
Wednesday Recap 3/11/15
Written By: Leary
LY Lunch Sales: $1846
Projected Sales: $1564 (-$271.10)
TY Lunch Sales: $1292.90
+/- : -$553.10, -30%
Lunch Covers:78
Avg PPA: $16.58
LY Dinner Sales: $4509
Projected Sales: $4405 (-$379.24)
TY Dinner Sales: $4025.76
+/- : -$483.24, -11%
Dinner Covers:138
Avg PPA:$29.17
Previous Days Labor %: 21%
Previous Days Comps %: 6% Control: 3.26%
Weather: Cloudy and Mild Upper 60s to Mid 50s
Any Special events going on?:
Who worked?:
Lunch: Krystin, Lindsey, Sayo, Johnny CL, Sigele FR, Josh SA, Junko H
Dinner: Krystin, Naoto, Alex, Clair, Sophia CL, Hiroe FR, Kaori SA, Ruthy H
Flow of Business, Cuts and Ticket Times:
Lunch was a bit of a bust. Sushi bar never came close to filling up, and we still had a couple open tables at our busiest point. Went 3 on at 1230, 2 on at 1, and 1 on at 140. Cut Host at 130. I wanted to cut sooner, but was thinking we might get a late pop. Ticket times were fine.
Had a couple of issues with Tre being a little today. Sent a burnt Chk Kastu Donburi, Also sent out a Buta kimchi, but had left 1/2 the pork still in the pan. The customer pointed asked why there was so little meat in it. I went back to ask about it, and Shiloh saw the pork still in the pan. Jersey followed up with him.
Dinner was mellow. We had a one big pop that came all at once. Went from having a few tables open to a 45 minute wait in 10 minutes. Lots of 2 tops, and lots of campers. We got through the pop just fine, and came off the wait at 830. 2 on at 845. Got a second wave after 9. Sophia got the bulk of it, but handled it fine with a little help. Couple tables after 930. Cut Ruthy at 930. Ticket times were solid. Sushi Bar and Kitchen were unchallenged.
Specials?
Ika Salad- 3
Saba Miso-3
Spec Roll- 26 (top selling roll by a landslide)
T Set-8
T Carp-3
Smoking Sashimi- 5
3 Staff members that stood out (why/how):
Sophia was the specials contest, and handled a big pop at the end with grace.
Ruthy held down the host stand like a pro tonight.
Any VIP's in?
Kayo and a friend visiting for SXSW
Comps& Void Detail:
Owner Comp
Bday Comp
Comped a Tori Teba because the customer was very confused and was expecting a dumpling
Some voids for cancelled orders
R&M needs?:
Exterior lights are out on the side of the building. Will call the electrician tomorrow. Jersey had Hill come out and service the fridge today. Seems to be working better.
86'd items/ need more?
LY Lunch Sales: $1846
Projected Sales: $1564 (-$271.10)
TY Lunch Sales: $1292.90
+/- : -$553.10, -30%
Lunch Covers:78
Avg PPA: $16.58
LY Dinner Sales: $4509
Projected Sales: $4405 (-$379.24)
TY Dinner Sales: $4025.76
+/- : -$483.24, -11%
Dinner Covers:138
Avg PPA:$29.17
Previous Days Labor %: 21%
Previous Days Comps %: 6% Control: 3.26%
Weather: Cloudy and Mild Upper 60s to Mid 50s
Any Special events going on?:
Who worked?:
Lunch: Krystin, Lindsey, Sayo, Johnny CL, Sigele FR, Josh SA, Junko H
Dinner: Krystin, Naoto, Alex, Clair, Sophia CL, Hiroe FR, Kaori SA, Ruthy H
Flow of Business, Cuts and Ticket Times:
Lunch was a bit of a bust. Sushi bar never came close to filling up, and we still had a couple open tables at our busiest point. Went 3 on at 1230, 2 on at 1, and 1 on at 140. Cut Host at 130. I wanted to cut sooner, but was thinking we might get a late pop. Ticket times were fine.
Had a couple of issues with Tre being a little today. Sent a burnt Chk Kastu Donburi, Also sent out a Buta kimchi, but had left 1/2 the pork still in the pan. The customer pointed asked why there was so little meat in it. I went back to ask about it, and Shiloh saw the pork still in the pan. Jersey followed up with him.
Dinner was mellow. We had a one big pop that came all at once. Went from having a few tables open to a 45 minute wait in 10 minutes. Lots of 2 tops, and lots of campers. We got through the pop just fine, and came off the wait at 830. 2 on at 845. Got a second wave after 9. Sophia got the bulk of it, but handled it fine with a little help. Couple tables after 930. Cut Ruthy at 930. Ticket times were solid. Sushi Bar and Kitchen were unchallenged.
Specials?
Ika Salad- 3
Saba Miso-3
Spec Roll- 26 (top selling roll by a landslide)
T Set-8
T Carp-3
Smoking Sashimi- 5
3 Staff members that stood out (why/how):
Sophia was the specials contest, and handled a big pop at the end with grace.
Ruthy held down the host stand like a pro tonight.
Any VIP's in?
Kayo and a friend visiting for SXSW
Comps& Void Detail:
Owner Comp
Bday Comp
Comped a Tori Teba because the customer was very confused and was expecting a dumpling
Some voids for cancelled orders
R&M needs?:
Exterior lights are out on the side of the building. Will call the electrician tomorrow. Jersey had Hill come out and service the fridge today. Seems to be working better.
86'd items/ need more?
Tuesday PM Recap 3/10/14
Written By: Leary
LY Dinner Sales: $4150
Projected Sales: $4571(-$277)
TY Dinner Sales: $4294
+/- : +$144, +3%
Dinner Covers: 162
Avg PPA: $26.51
Weather: Mild, 60s to upper 50's
Any Special events going on?: Tuesday before SXSW
Who worked?:
Alex, Lindsey, Krystin, Kate, Jason Cl, Saki SA, Sigele FR, Nate H
Flow of Business, Cuts and Ticket Times:
Slow start, and later pop tonight. Went on a wait around 640, came off the wait at 840. Went back on a small wait at 9, and came off around 920. Lots of campers tonight which was part of the reason for the later wait. Flow of business came at a nice pace. It stayed steady, but nothing crazy. Ticket times were good. Food was looking good. Ziggy's tempura looked better tonight. Went 2 on when we came off the first wait. Closed 2 on.
Had some customers not being very understanding about the 86'd sake tonight. Had to touch base with some folks about the shortage, and apologize for the inconvenience . Not a major issue, but folks were pretty cranky about it.
Specials?
Ika Salad-3
T Nigiri Set-6
Carp Spec-1
Smoking Sashimi-5
Spec Roll-24
Fried Cheesecake-2
3 Staff members that stood out (why/how):
-Saki did a great job for her first day.
-Talked with Nate about points of improvement at the host stand.
-Kate has really been doing a great job lately. Considering the news about her grandfather I was impressed with her professionalism. She got a big pop in the A's at the end of the night, and handled it like a pro. Several servers don't handle those inevitable pops as calmly. She stays organized, consolidates her steps, and knocks it out.
Any VIP's in?
Owner of Arpeggio
Owners of Hillside
Comps& Void Detail:
Kome Bucks
Owner comp on a roll for Owner of arpeggio
R&M needs?:
86'd items/ need more?
LY Dinner Sales: $4150
Projected Sales: $4571(-$277)
TY Dinner Sales: $4294
+/- : +$144, +3%
Dinner Covers: 162
Avg PPA: $26.51
Weather: Mild, 60s to upper 50's
Any Special events going on?: Tuesday before SXSW
Who worked?:
Alex, Lindsey, Krystin, Kate, Jason Cl, Saki SA, Sigele FR, Nate H
Flow of Business, Cuts and Ticket Times:
Slow start, and later pop tonight. Went on a wait around 640, came off the wait at 840. Went back on a small wait at 9, and came off around 920. Lots of campers tonight which was part of the reason for the later wait. Flow of business came at a nice pace. It stayed steady, but nothing crazy. Ticket times were good. Food was looking good. Ziggy's tempura looked better tonight. Went 2 on when we came off the first wait. Closed 2 on.
Had some customers not being very understanding about the 86'd sake tonight. Had to touch base with some folks about the shortage, and apologize for the inconvenience . Not a major issue, but folks were pretty cranky about it.
Specials?
Ika Salad-3
T Nigiri Set-6
Carp Spec-1
Smoking Sashimi-5
Spec Roll-24
Fried Cheesecake-2
3 Staff members that stood out (why/how):
-Saki did a great job for her first day.
-Talked with Nate about points of improvement at the host stand.
-Kate has really been doing a great job lately. Considering the news about her grandfather I was impressed with her professionalism. She got a big pop in the A's at the end of the night, and handled it like a pro. Several servers don't handle those inevitable pops as calmly. She stays organized, consolidates her steps, and knocks it out.
Any VIP's in?
Owner of Arpeggio
Owners of Hillside
Comps& Void Detail:
Kome Bucks
Owner comp on a roll for Owner of arpeggio
R&M needs?:
86'd items/ need more?
Tuesday, March 10, 2015
Tuesday AM 3.10.15
Written By: Elizabeth
LY Lunch Sales:$1846
Projected Sales: $1318
TY Lunch Sales: $1467
+/- : -21% LY and +$149 PS
Lunch Covers: 92
Avg PPA: $15.92
Fun Fact! Yesterday we had 92 covers as well. However our PPA was $2 higher :(
Previous Days Labor %: 11% (due to the Kome Bucks Trade)
Previous Days Comps %: 1.77% Controllable.
Weather: Sunny-ish. Low 60s
Any Special events going on?:
Who worked?: Lindsey, Alex, Mandy, Clair CL. Junko Host, Sigele FR, Josh SA
Flow of Business, Cuts and Ticket Times:
Mellow Tuesday afternoon. Not much going on. Mandy said she had a lost Pork Katsu ticket that she rang in but no one ever saw it. The table also had a sushi lunch that went out first- but it was a mystery as to if the ticket ever printed. Something to keep our eye on. And right before close we had a 22 minute Hokkai Don. To Kazu's credit, the kitchen was really slow, so they were able to quickly
push out the Ramen that the table also ordered. The table also was understanding but I wanted to do something for them since the mom was halfway done with her Ramen by the time the Hokkaidon came out. Other than that, it really was a slow day. Cut down to Mandy & Clair by 12:45. They waited for the pop but it never really came.
Specials?
3 Staff members that stood out (why/how):
*Alex cleaned out the cubby in the service station- Thanks!!
Any VIP's in?
Moto, Kayo & Take.
Meg and a friend
Joaquin
Deanna (Qui's lady)
Comps& Void Detail:
Owner Comp for Kayo.
50% off on Kitchen Error (sushi bar) 22 minute Hokkai Don-
R&M needs?:
Daniel and I did a job on the trailer. He moved some kitchen items around to make some room first, then I went in after service and decluttered the trailer by removing unnecessary boxes, etc. I got rid of 12 boxes! For everyone's reference
On the left you'll see on the top are boxes of napkins. Keep this space clear- when the pallet of 62 boxes arrives, they will all go here (and on the floor). Speaking of on the floor, you see boxes there. Those are Asahi glasses. Also, underneath the shelf (which you can't see) are back ups of square plates and bowls, as well as tea cups. This is where all extra small wares go if you order some and have extra. And where we should check if we are ever out of anything. Again, currently we have extra: medium square plates (buta kim chi is plated on these), square bowls (like for seaweed salad), tea cups, Asahi Glasses.
On the right side of the trailer is all catering supplies and to-go wares. On the shelf you'll see quart containers sticking out. There are a bunch of the large and medium size there and below it. As you head back into the trailer you will find catering trays, accompanied by their lids. On the floor you'll notice the sysco box atop of two other boxes. These are kids cups and lids. Please do not order any more kids cups and lids for a while, as we have enough. There is also a box of tri-fold paper towels to the right of the kids cups. As you head further back into the trailer you will find excess kitchen supplies, the shop vac, power washer, and financials boxes.
86'd items/ need more?
I orded laminating sheets, cardstock (for specials), scotch tape, staples and a new stapler. Should arrive Thursday.
LY Lunch Sales:$1846
Projected Sales: $1318
TY Lunch Sales: $1467
+/- : -21% LY and +$149 PS
Lunch Covers: 92
Avg PPA: $15.92
Fun Fact! Yesterday we had 92 covers as well. However our PPA was $2 higher :(
Previous Days Labor %: 11% (due to the Kome Bucks Trade)
Previous Days Comps %: 1.77% Controllable.
Weather: Sunny-ish. Low 60s
Any Special events going on?:
Who worked?: Lindsey, Alex, Mandy, Clair CL. Junko Host, Sigele FR, Josh SA
Flow of Business, Cuts and Ticket Times:
Mellow Tuesday afternoon. Not much going on. Mandy said she had a lost Pork Katsu ticket that she rang in but no one ever saw it. The table also had a sushi lunch that went out first- but it was a mystery as to if the ticket ever printed. Something to keep our eye on. And right before close we had a 22 minute Hokkai Don. To Kazu's credit, the kitchen was really slow, so they were able to quickly
push out the Ramen that the table also ordered. The table also was understanding but I wanted to do something for them since the mom was halfway done with her Ramen by the time the Hokkaidon came out. Other than that, it really was a slow day. Cut down to Mandy & Clair by 12:45. They waited for the pop but it never really came.
Specials?
3 Staff members that stood out (why/how):
*Alex cleaned out the cubby in the service station- Thanks!!
Any VIP's in?
Moto, Kayo & Take.
Meg and a friend
Joaquin
Deanna (Qui's lady)
Comps& Void Detail:
Owner Comp for Kayo.
50% off on Kitchen Error (sushi bar) 22 minute Hokkai Don-
R&M needs?:
Daniel and I did a job on the trailer. He moved some kitchen items around to make some room first, then I went in after service and decluttered the trailer by removing unnecessary boxes, etc. I got rid of 12 boxes! For everyone's reference
On the left you'll see on the top are boxes of napkins. Keep this space clear- when the pallet of 62 boxes arrives, they will all go here (and on the floor). Speaking of on the floor, you see boxes there. Those are Asahi glasses. Also, underneath the shelf (which you can't see) are back ups of square plates and bowls, as well as tea cups. This is where all extra small wares go if you order some and have extra. And where we should check if we are ever out of anything. Again, currently we have extra: medium square plates (buta kim chi is plated on these), square bowls (like for seaweed salad), tea cups, Asahi Glasses.
Towards the back you will see a case of "dire emergency" napkins. They are sitting on top of a case of wrapped straws. The slender box on the floor are odds and ends from Kome Pot Lucks (random paper plates, napkins, coffee cup lids??) and in the way back are boxes of financials.
;
86'd items/ need more?
I orded laminating sheets, cardstock (for specials), scotch tape, staples and a new stapler. Should arrive Thursday.
Monday, March 9, 2015
Monday PM Recap 3/9/15
UWritten By:Leary
LY Dinner Sales: $4941
Projected Sales: $5283 (+$275.18)
TY Dinner Sales: $5558.18
+/- : +$617.18, +12%
Dinner Covers: 170
Avg PPA: $32.70
Weather: Rainy and Mild, upper to mid 50s
Any Special events going on?: Monday before SXSW
Who worked?: Mandy, Joel, Sayo, Miho, Kate Cl, Ruthy H, Hiroe FR, Kaori w/ Saki SA
Flow of Business, Cuts and Ticket Times:
It was a good Monday night. On a wait by 630, and stayed on a steady 20-25 min until a little after 9. Kitchen got a couple good pops, and handled it well for Hector being new and Kelby new to yaki station. Hector can hustle, but needs to work on consistency. Talked to Daniel after the shift about it. Sushi bar tickets were solid. The spec roll was popular. The 3rd highest selling roll behind sunshine and crunchy dynamite. No issues besides the regulars not liking the tar tar. Went 2 on at 910. 1 on at 940. Cut host at 930.
Specials?
Bitches Brew Special Roll- 20!
T Nigiri Set- 3
T Carpaccio- 3
3 Staff members that stood out (why/how):
Saki is very focused. I think she'll be fine for her first solo shift tonight.
Mandy did a great job taking care of alamo managers tonight. I can always count on her to give excellent service.
Miho solid as always
Any VIP's in?
Ransom & David
Old SA Jonathan came in with his mom
Scott and Carolyn
Howard GM of Alamo Village
Comps& Void Detail:
-Had the Alamo Manager Dinner Tonight, and they paid in trade. The computer wouldn't allow me to put multiple comps on the tab except for emp comps and owner comp. I comped the ticket to owner comp.
- Comped a Tuna Tar Tar DNL for the older couple that always comes in, Scott & Carolyn ? I believe. They said they really didn't care for it, but everything else was good as usually.
Several test voids for new special buttons
R&M needs?:
The large white plastic round plates in the kitchen (Ika Yaki Plate) are looking really grimy and stained. We should bleach those sometime this week.
86'd items/ need more?
LY Dinner Sales: $4941
Projected Sales: $5283 (+$275.18)
TY Dinner Sales: $5558.18
+/- : +$617.18, +12%
Dinner Covers: 170
Avg PPA: $32.70
Weather: Rainy and Mild, upper to mid 50s
Any Special events going on?: Monday before SXSW
Who worked?: Mandy, Joel, Sayo, Miho, Kate Cl, Ruthy H, Hiroe FR, Kaori w/ Saki SA
Flow of Business, Cuts and Ticket Times:
It was a good Monday night. On a wait by 630, and stayed on a steady 20-25 min until a little after 9. Kitchen got a couple good pops, and handled it well for Hector being new and Kelby new to yaki station. Hector can hustle, but needs to work on consistency. Talked to Daniel after the shift about it. Sushi bar tickets were solid. The spec roll was popular. The 3rd highest selling roll behind sunshine and crunchy dynamite. No issues besides the regulars not liking the tar tar. Went 2 on at 910. 1 on at 940. Cut host at 930.
Specials?
Bitches Brew Special Roll- 20!
T Nigiri Set- 3
T Carpaccio- 3
3 Staff members that stood out (why/how):
Saki is very focused. I think she'll be fine for her first solo shift tonight.
Mandy did a great job taking care of alamo managers tonight. I can always count on her to give excellent service.
Miho solid as always
Any VIP's in?
Ransom & David
Old SA Jonathan came in with his mom
Scott and Carolyn
Howard GM of Alamo Village
Comps& Void Detail:
-Had the Alamo Manager Dinner Tonight, and they paid in trade. The computer wouldn't allow me to put multiple comps on the tab except for emp comps and owner comp. I comped the ticket to owner comp.
- Comped a Tuna Tar Tar DNL for the older couple that always comes in, Scott & Carolyn ? I believe. They said they really didn't care for it, but everything else was good as usually.
Several test voids for new special buttons
R&M needs?:
The large white plastic round plates in the kitchen (Ika Yaki Plate) are looking really grimy and stained. We should bleach those sometime this week.
86'd items/ need more?
Monday AM 3/9/15
Written By:Dusten
LY Lunch Sales:2263
Projected Sales:1613
TY Lunch Sales:1568
+/- :31% down from LY and $45 under projected.
Lunch Covers: 92
Avg PPA: 17.04
Previous Days Labor %:19%
Previous Days Comps %: 7.51 controllable
Weather: cold and wet and wet and wet
Any Special events going on?:
Who worked?: Clair, Amanda, Krystin, Johnny CL, Junko Host and Hiroe FR
Flow of Business, Cuts and Ticket Times:started out slow. picked up a bit around noon. We were full around 12:30pm. Went on a short wait due to incomplete parties. By 1pm we were still pretty full but things had calmed down so I cut Mandy. I cut Krystin at 1:30 and Clair at 1:45. No ticket time issues. Smooth sailing through calm ses.
Specials?
3 Staff members that stood out (why/how): Clair was very helpful today assisting Jason and other servers. Mandy and Johnny both came to me with checks needing to be reopened. Luckily the tables were regulars and understanding.
Any VIP's in? Rachel. Jackie, some lunch regulars- familiar faces.
Comps& Void Detail: none!
R&M needs?:
86'd items/ need more?lots of chipped ramen bowls and tea pots
LY Lunch Sales:2263
Projected Sales:1613
TY Lunch Sales:1568
+/- :31% down from LY and $45 under projected.
Lunch Covers: 92
Avg PPA: 17.04
Previous Days Labor %:19%
Previous Days Comps %: 7.51 controllable
Weather: cold and wet and wet and wet
Any Special events going on?:
Who worked?: Clair, Amanda, Krystin, Johnny CL, Junko Host and Hiroe FR
Flow of Business, Cuts and Ticket Times:started out slow. picked up a bit around noon. We were full around 12:30pm. Went on a short wait due to incomplete parties. By 1pm we were still pretty full but things had calmed down so I cut Mandy. I cut Krystin at 1:30 and Clair at 1:45. No ticket time issues. Smooth sailing through calm ses.
Specials?
3 Staff members that stood out (why/how): Clair was very helpful today assisting Jason and other servers. Mandy and Johnny both came to me with checks needing to be reopened. Luckily the tables were regulars and understanding.
Any VIP's in? Rachel. Jackie, some lunch regulars- familiar faces.
Comps& Void Detail: none!
R&M needs?:
86'd items/ need more?lots of chipped ramen bowls and tea pots
Sunday, March 8, 2015
Sunday 3/8/15 PM
Written By: Dusten
LY Dinner Sales: 5783
Projected Sales: 5180
TY Dinner Sales: 5644
+/- :$464 over projected but 2% down from LY.
Dinner Covers: 199
Avg PPA: 28.36
Weather: cold and wet
Any Special events going on?:Women's Day... did not know that was a thing.
Who worked?:Sayo, Joel, Camacho, Mandy, Kate CL, Hiroe FR, Jason SA and Grace Host
Flow of Business, Cuts and Ticket Times:busy from the start. 43 covers upon opening and we were full within the first 30 minutes. The wait started to let up around 9pm and I cut Joel and Sayo then. I cut Mandy at 9:30 and closed with 2. There was only one notably long ticket time and that was for a Sake kasu yaki. Kate brought it to my attention... 37 minute ticket time plus the re-make. I went to the back and it was burnt. Had the kitchen re-make it, comped it and the table was happy. They went on to order more food and drinks.
-There has been an ongoing issue for several days with the sushi bar not handing over orders to guests at the bar. I noticed it this weekend when I worked and it has been happening to Kate including tonight. I asked Toshi and Kazu if there has been some sort of change in policy, because it is happening from ichi-ban station on down to the maki stations as well. Kelby admitted he hadn't really been paying attention to the table numbers to see if it was sushi bar or elsewhere. In any case once I raised the issue it seemed to be remedied. It wouldn't bother the closers so much (at least Kate and I) if we knew what to expect, instead of our tables asking about their food and us discovering it at the end of the bar sitting for who knows how long with the A's and B's sushi... that and if our tip-out was the same as the other servers.
Specials? 2 kitchen special, 4 tsukiji set, 6 tsukiji carpaccio, 7 smoking sashimi, 7 all star
3 Staff members that stood out (why/how):I was pretty impressed with everyone tonight. No one lost their composure. I guess Camacho had the fewest of misrings. Grace may be occaisionally distracted and have a lot going on, but she is an absolute pro at keeping her game-face on while dealing with guests. I see room for improvement, but plenty of potential. Jason SA seemed to come undone a little at the end of the night. He had a very pained expression. I asked him about it he just complained of his shoulder hurting from tray carrying. He pulled through fine.
Any VIP's in? My good friend Trina came in. She works at the Continental Club. Her boyfriend Matt said he comes in for lunch frequently but they'd never been for dinner.
Josh Row came in with his lady friend (he's the one that painted the Sa-Ten sign.)
Krystin came in with her brother and their respective boyfriends. She unloaded a grip of Kome bucks to cover their dinner.
Diego (old ramen guy) came in with his lady.
Comps& Void Detail: $110 kome bucks from Krystin... I left them in the office for verification!
-3 pork belly nigiri for a table that waited about 20 minutes over their quote. They were very gracious and happy from then on.
-void ika yaki- joel rang in one for himself and noticed the price was still $10. I corrected it.
-15% FNF discounts for Josh Row and Trina- separate tables
-Void salmon box- Kate had a girl order one and then inform her that she has a shellfish allergy once it hit the table. Kazu verified that there is in fact some sort of shellfish in the Krab salad.
-several birthday desserts tonight. parfait, apply pie spring roll, a dango and I feel like there may have been another parfait.
-voided a kastuo nigiri- table changed mind after they found out tsukiji set they ordered also had katsuo piece.
-Sake Kasu Yaki mentioned earlier. Long ticket time.
R&M needs?:Ladies room soap dispenser is leaking. I told Grace not to refill it. The twine holding the open/close sign broke. I rigged it up in the moment using electrical tape. Don't know where we hide the twine, but I'd be happy to re-string it tomorrow.
86'd items/ need more? pear moonstone sparkler.
LY Dinner Sales: 5783
Projected Sales: 5180
TY Dinner Sales: 5644
+/- :$464 over projected but 2% down from LY.
Dinner Covers: 199
Avg PPA: 28.36
Weather: cold and wet
Any Special events going on?:Women's Day... did not know that was a thing.
Who worked?:Sayo, Joel, Camacho, Mandy, Kate CL, Hiroe FR, Jason SA and Grace Host
Flow of Business, Cuts and Ticket Times:busy from the start. 43 covers upon opening and we were full within the first 30 minutes. The wait started to let up around 9pm and I cut Joel and Sayo then. I cut Mandy at 9:30 and closed with 2. There was only one notably long ticket time and that was for a Sake kasu yaki. Kate brought it to my attention... 37 minute ticket time plus the re-make. I went to the back and it was burnt. Had the kitchen re-make it, comped it and the table was happy. They went on to order more food and drinks.
-There has been an ongoing issue for several days with the sushi bar not handing over orders to guests at the bar. I noticed it this weekend when I worked and it has been happening to Kate including tonight. I asked Toshi and Kazu if there has been some sort of change in policy, because it is happening from ichi-ban station on down to the maki stations as well. Kelby admitted he hadn't really been paying attention to the table numbers to see if it was sushi bar or elsewhere. In any case once I raised the issue it seemed to be remedied. It wouldn't bother the closers so much (at least Kate and I) if we knew what to expect, instead of our tables asking about their food and us discovering it at the end of the bar sitting for who knows how long with the A's and B's sushi... that and if our tip-out was the same as the other servers.
Specials? 2 kitchen special, 4 tsukiji set, 6 tsukiji carpaccio, 7 smoking sashimi, 7 all star
3 Staff members that stood out (why/how):I was pretty impressed with everyone tonight. No one lost their composure. I guess Camacho had the fewest of misrings. Grace may be occaisionally distracted and have a lot going on, but she is an absolute pro at keeping her game-face on while dealing with guests. I see room for improvement, but plenty of potential. Jason SA seemed to come undone a little at the end of the night. He had a very pained expression. I asked him about it he just complained of his shoulder hurting from tray carrying. He pulled through fine.
Any VIP's in? My good friend Trina came in. She works at the Continental Club. Her boyfriend Matt said he comes in for lunch frequently but they'd never been for dinner.
Josh Row came in with his lady friend (he's the one that painted the Sa-Ten sign.)
Krystin came in with her brother and their respective boyfriends. She unloaded a grip of Kome bucks to cover their dinner.
Diego (old ramen guy) came in with his lady.
Comps& Void Detail: $110 kome bucks from Krystin... I left them in the office for verification!
-3 pork belly nigiri for a table that waited about 20 minutes over their quote. They were very gracious and happy from then on.
-void ika yaki- joel rang in one for himself and noticed the price was still $10. I corrected it.
-15% FNF discounts for Josh Row and Trina- separate tables
-Void salmon box- Kate had a girl order one and then inform her that she has a shellfish allergy once it hit the table. Kazu verified that there is in fact some sort of shellfish in the Krab salad.
-several birthday desserts tonight. parfait, apply pie spring roll, a dango and I feel like there may have been another parfait.
-voided a kastuo nigiri- table changed mind after they found out tsukiji set they ordered also had katsuo piece.
-Sake Kasu Yaki mentioned earlier. Long ticket time.
R&M needs?:Ladies room soap dispenser is leaking. I told Grace not to refill it. The twine holding the open/close sign broke. I rigged it up in the moment using electrical tape. Don't know where we hide the twine, but I'd be happy to re-string it tomorrow.
86'd items/ need more? pear moonstone sparkler.
SundayAM 3.8.15
Written By: Elizabeth
LY Lunch Sales: $2084
Projected Sales: $1984
TY Lunch Sales: $2108
+/- : +1% LY and +$124 PS
Lunch Covers: 121
Avg PPA: $17.42
Previous Days Labor %: 14%
Previous Days Comps %: 3% with 25.97% of that being controllable. There were definitely some
Weather: 50's and raining
Any Special events going on?: Daylight Savings, a.k.a: the day with one less hour, a.k.a: when time said "screw you and your lousy sleep, I'm doin' me"
Who worked?: Sayo, Joel, Clair, Alex CL> Grace host, Jason SA, Ruthy FR
Flow of Business, Cuts and Ticket Times:
Though I thought we would have a slow start it wasn't nearly as slow as I anticipated. Had about 4 tables right at open, then a steady flow after that. One here, one there. We never went on a wait but we were full for a good hour. Nothing crazy. Had a Bento for A8 that went missing but other than that there were no long ticket times. Cut Sayo at 1:45 and went 2 on at 2:15. Clair and Alex got a small pop towards the end, but again, nothing crazy. A nice, low key Sunday.
Apparently some of the staff is in a huff because they weren't "asked" to work the cocktailing shifts they were scheduled this week. Clair just talked to me about it saying that she would have like to have been "asked" and I told her it isn't a question though. That we're not going to ask to work a shift. It's a given. And she felt like it was a step down. I tried to explain to her that its not a step down, its actually more challenging, shorter hours, decent sales and good money. But she just really wanted to drive home the point that if they were to get cocktailing shifts it should have been "communicated". I don't agree but I'm passing the message on nonetheless (and via Hot Schedules as well)
Specials?
3 Staff members that stood out (why/how):
*Ever since Joel's eval he has been super helpful- every shift I've worked with him it seems like he's stepped it up
*Today was Ruthys first solo food running shift and I think she did a great job.
*Alex, super helpful in her downtime.
Any VIP's in?
Comps& Void Detail:
Are we still giving away free lunch to anyone that sells more than 5+ Bentos? Clair got a free lunch because she sold more than 5 and I didn't know if we stopped that.
R&M needs?:
We could probably use another 1-2 high chairs.
86'd items/ need more?
LY Lunch Sales: $2084
Projected Sales: $1984
TY Lunch Sales: $2108
+/- : +1% LY and +$124 PS
Lunch Covers: 121
Avg PPA: $17.42
Previous Days Labor %: 14%
Previous Days Comps %: 3% with 25.97% of that being controllable. There were definitely some
Weather: 50's and raining
Any Special events going on?: Daylight Savings, a.k.a: the day with one less hour, a.k.a: when time said "screw you and your lousy sleep, I'm doin' me"
Who worked?: Sayo, Joel, Clair, Alex CL> Grace host, Jason SA, Ruthy FR
Flow of Business, Cuts and Ticket Times:
Though I thought we would have a slow start it wasn't nearly as slow as I anticipated. Had about 4 tables right at open, then a steady flow after that. One here, one there. We never went on a wait but we were full for a good hour. Nothing crazy. Had a Bento for A8 that went missing but other than that there were no long ticket times. Cut Sayo at 1:45 and went 2 on at 2:15. Clair and Alex got a small pop towards the end, but again, nothing crazy. A nice, low key Sunday.
Apparently some of the staff is in a huff because they weren't "asked" to work the cocktailing shifts they were scheduled this week. Clair just talked to me about it saying that she would have like to have been "asked" and I told her it isn't a question though. That we're not going to ask to work a shift. It's a given. And she felt like it was a step down. I tried to explain to her that its not a step down, its actually more challenging, shorter hours, decent sales and good money. But she just really wanted to drive home the point that if they were to get cocktailing shifts it should have been "communicated". I don't agree but I'm passing the message on nonetheless (and via Hot Schedules as well)
Specials?
3 Staff members that stood out (why/how):
*Ever since Joel's eval he has been super helpful- every shift I've worked with him it seems like he's stepped it up
*Today was Ruthys first solo food running shift and I think she did a great job.
*Alex, super helpful in her downtime.
Any VIP's in?
Comps& Void Detail:
Are we still giving away free lunch to anyone that sells more than 5+ Bentos? Clair got a free lunch because she sold more than 5 and I didn't know if we stopped that.
R&M needs?:
We could probably use another 1-2 high chairs.
86'd items/ need more?
Saturday 3.7.15
Written By: elizabeth
LY Lunch Sales: $2688 (SxSW Day 2 LY!)
Projected Sales: $2884
TY Lunch Sales: $3128
+/- : +16% LY and +$244 PS
Lunch Covers: 183
Avg PPA: $17.09
LY Dinner Sales: $ 6791 SxSW Day 2 LY!)
Projected Sales: $7897
TY Dinner Sales: $8138
+/- : +20% LY and +$241 PS
Dinner Covers: 267
Avg PPA: $30.48
For the day: $11,266 +19% LY and +$485 PS and it's not even SXSW yet
Previous Days Labor %: 12%
Previous Days Comps %: 2% controllable comps were .32% Wow. pretty good.
Weather: Warmer. Mid 50's low 60's.
Any Special events going on?:
Who worked?:
Lunch: Lindsey, Joel, Sophia, Johnny CL. Jason FR, Nate SA, Grace Host
Dinner: Naoto, Mandy, Clair, Alex, Dusten CL. Nate/Ruthy Host, Jason SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Lunch: Steady all shift- short spurts of 10 minute waits, but otherwise just really steady. No major ticket times, though I know Jersey had his hands full with Shin back there. The only "issue" i could say arose was A2. Got sat and I just cut Lindsey. I told Sophia it would be hers, and she stopped by and told the woman she would be right with her. Just as Sophia was headed back, the woman got up and started storming off. I caught her in the lobby and told her that I apologize for the delay and I would be happy to get her started. I somehow convinced her and she sat down. Sophia was right there to take her order. I had her Pork katsu on the fly and it was out in a matter of minutes! Amazing job by Daniel there. I think after she got some food in her stomach she felt bad and apologized to Sophia. She left happy, and full.
Also, just having an issue with some folks thinking the Bento comes with a salad and rice. I added to shift notes to let guests know when they order the Bento, the salad that comes with it is the Soba and there is no side of rice that accompanies it.
Dinner:
For some reason I have a feeling we're going to be dealing with a lot more "drunks" this year during Sx than we have in previous years. Tonight we had a party in the PR at 8:30 and at least 3 were pretty tipsy. Then it became apparent that they were drunk and Naoto had to cut them off (more about that later) But then I just got a call at 10:45 asking what time we closed and I told them 11 and their reaction was pretty slurred. Aaron also text me tonight that he had to cut off 3 ladies at Contigo (which rarely happens) so it seems like people are partying pretty hard. Just a heads up. Maybe something to add to the shift notes for the staff to be a little more aware of how much their table has had to drink.
Now, about the night. We went on a wait at 5:45 and got off the wait a little after 10pm. Had 3 parties in the party room, all sit according to their time, so that was good. It was pretty smooth at first, but then we hit quite a few speed bumps. First, to the start the night off, around 6:30 a 4-top walked out (after placing their drinks on the sushi bar). They said they were quoted 30 mintues and had already waited 50 and weren't sat yet, and had to leave in 25 minutes anyway. They were pretty pissed. I was aware that they were over their quote time (@42 minutes) but they were quoted 30-40 and were the next to be sat. I tried to explain that to them but they were dead set on leaving. I didn't even get into the whole "25 minutes to eat" debacle anyway. I did offer them my name should it show up on Yelp somewhere.
Then there was the woman who complained there was too much ice in the Moscow Mule. I made her a new one. She was happy, and actually once she was sat and ate, she was very pleasant and even gave me a hug on her way out.
It appears to me that all day today, there have been some very "hangry" people. I don't know if that has become socially acceptable now, but man, do I see it more than ever.
Then there was the guy that set off the Alarm and called emergency services by leaning up against our alarm panel. He said he thought it was for the AC unit. So the alarm was blaring, and I went over and got it shut off (which for a second I froze and forgot what I was doing, then remembered, oh duh you just have to put your security code in) But because of the way he leaned on it or whatever, he ended up triggering the Emergency call system, so then over the speaker (which is very loud) came the operator. I didn't realize this at first, then I saw him trying to speak to her and I politely shoved him aside. The operator asked what the emergency was and I told her it was a false alarm. She asked if she should call off the emergency crew and I said yes. Then she asked for the verbal password. I told her I have a lobby full of people and that I can't really say. She then asked for my phone number and would call me. I gave it to her, but then she said "oh you're listed after the emergency services, I can't call you. You have to call us" and I said okay what's the number, then she gave me the wrong one. Then she gave me the right one. All the while this is happening, it's happening very loudly because I can't turn the speaker down. It was pretty horrible. My friend Bill Norris came in during that time, but upon being told it would be over an hour wait and then seeing what was going on in the lobby he signaled to me that he would just come back another night.
Then there was the 8:30 reso. It was 10 then grew to 12 and I think they squeezed 13 in there. They were young, early 20's (but over 21) and ordered a few items to drink, including a bottle of sake. While Naoto was pouring a beer for someone across the table, I guess those sitting on the bench were cuing up their Asahi glasses with chopsticks and before I knew it I heard the banging on the table. I immediately went in there to discourage them from continuing but before I could one of the guys dropped his sake glass into his Asahi glass and broke the Asahi glass all over the place. I was pretty pissed, I'm gonna be honest, and I didn't hesitate from being stern with them about this. They continued to be really rowdy at which point Naoto recognized that he needed to cut off the ones sitting on the bench, which he did, without incident. They continued to be pretty raucous the rest of their time here, and at one point because so loud (shouting and banging on the table) that I went in there and told them that they need to keep it down, we are a restaurant, not a bar on 6th street. They finally left, and one of the girls that was in there (I think it was her birthday) apologized for her friends, saying this was one of her favorite restaurants and would like to be welcomed back again. She said this to Ruthy and Ruthy relayed this to me.
During that entire thing, we were hitting our peak with wait times. Ruthy was SPOT ON all night except for 2 parties she quoted 1:15, and another 1:30 and the first ended up waiting about 1:30 and the other ended up waiting about 1:45. For the group waiting 1:30 (Jarred) They were previously waiting at Bar Flys but because their time was coming up soon they came back to wait. So they were waiting in the lobby for even longer, and I offered to buy them a round of drinks. Sauv Blanc, Hot Sake, & Kansai Mule. Done, done, and done. Then the other 5 top that waited 1:45 I just brought some Miso Soups as soon as they sat. Both were grateful and incredibly patient. The Jarred Party I actually sat at a made up table. B5 was open as was B4, so I hoised B5 up and planted it next to B4 and boom, 3 top, done. Yeah, I'm doing a lot of "boom" and "done" here because, well, it was that kind of night by 10pm. The last table was at around 10:30. What a night, what a night.
Everyone ready for SxSW??
Specials?
Aburi All Star: 24 (totally should have added this to the menu!)
Veggie Special: 11
Smokin' Sashimi: 12
Tsukiji Carp/ set: 6/ 6
3 Staff members that stood out (why/how):
*I was a little annoyed with Johnny early on in the lunch shift. I was in the service station and he was making drinks, and I saw he had a pint glass with ice in it and almost completely full, and I asked what was in the glass and he said sake, for the Bloody Mary. I told him the pour was way too much and he said that's how he always does it. And the proceeded to tell me that it's mostly ice, and its probably not that much. This is not the only altercation I've had with servers about the amount of sake they put in the Bloody Mary. I'd like to have everyone use the measuring cups that I got for the drinks. I feel like everyone has really gotten away from it and started becoming their own bartender, and I've just had it. Leary, if you could add to the shift notes that all "mixed" drinks are to be measured out. Use the Marked Flute for all Bellini's and Sparklers, and use the sake measuring cup for all sake cocktails otherwise.
* Grace was really helpful in bussing tables to help Nate out at the end when we didn't have a steady flow of people. She bussed the entire party room too. Glad to see her take some initiative. (on a side note, I did ask her not to wear a sweatshirt to work- that was her top today.)
*PM- Alex was super helpful in bussing tables in her downtime, and also watering tables.
*Naoto was on his toes with the parties and his section. Great great work!!
LY Lunch Sales: $2688 (SxSW Day 2 LY!)
Projected Sales: $2884
TY Lunch Sales: $3128
+/- : +16% LY and +$244 PS
Lunch Covers: 183
Avg PPA: $17.09
LY Dinner Sales: $ 6791 SxSW Day 2 LY!)
Projected Sales: $7897
TY Dinner Sales: $8138
+/- : +20% LY and +$241 PS
Dinner Covers: 267
Avg PPA: $30.48
For the day: $11,266 +19% LY and +$485 PS and it's not even SXSW yet
Previous Days Labor %: 12%
Previous Days Comps %: 2% controllable comps were .32% Wow. pretty good.
Weather: Warmer. Mid 50's low 60's.
Any Special events going on?:
Who worked?:
Lunch: Lindsey, Joel, Sophia, Johnny CL. Jason FR, Nate SA, Grace Host
Dinner: Naoto, Mandy, Clair, Alex, Dusten CL. Nate/Ruthy Host, Jason SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
Lunch: Steady all shift- short spurts of 10 minute waits, but otherwise just really steady. No major ticket times, though I know Jersey had his hands full with Shin back there. The only "issue" i could say arose was A2. Got sat and I just cut Lindsey. I told Sophia it would be hers, and she stopped by and told the woman she would be right with her. Just as Sophia was headed back, the woman got up and started storming off. I caught her in the lobby and told her that I apologize for the delay and I would be happy to get her started. I somehow convinced her and she sat down. Sophia was right there to take her order. I had her Pork katsu on the fly and it was out in a matter of minutes! Amazing job by Daniel there. I think after she got some food in her stomach she felt bad and apologized to Sophia. She left happy, and full.
Also, just having an issue with some folks thinking the Bento comes with a salad and rice. I added to shift notes to let guests know when they order the Bento, the salad that comes with it is the Soba and there is no side of rice that accompanies it.
Dinner:
For some reason I have a feeling we're going to be dealing with a lot more "drunks" this year during Sx than we have in previous years. Tonight we had a party in the PR at 8:30 and at least 3 were pretty tipsy. Then it became apparent that they were drunk and Naoto had to cut them off (more about that later) But then I just got a call at 10:45 asking what time we closed and I told them 11 and their reaction was pretty slurred. Aaron also text me tonight that he had to cut off 3 ladies at Contigo (which rarely happens) so it seems like people are partying pretty hard. Just a heads up. Maybe something to add to the shift notes for the staff to be a little more aware of how much their table has had to drink.
Now, about the night. We went on a wait at 5:45 and got off the wait a little after 10pm. Had 3 parties in the party room, all sit according to their time, so that was good. It was pretty smooth at first, but then we hit quite a few speed bumps. First, to the start the night off, around 6:30 a 4-top walked out (after placing their drinks on the sushi bar). They said they were quoted 30 mintues and had already waited 50 and weren't sat yet, and had to leave in 25 minutes anyway. They were pretty pissed. I was aware that they were over their quote time (@42 minutes) but they were quoted 30-40 and were the next to be sat. I tried to explain that to them but they were dead set on leaving. I didn't even get into the whole "25 minutes to eat" debacle anyway. I did offer them my name should it show up on Yelp somewhere.
Then there was the woman who complained there was too much ice in the Moscow Mule. I made her a new one. She was happy, and actually once she was sat and ate, she was very pleasant and even gave me a hug on her way out.
It appears to me that all day today, there have been some very "hangry" people. I don't know if that has become socially acceptable now, but man, do I see it more than ever.
Then there was the guy that set off the Alarm and called emergency services by leaning up against our alarm panel. He said he thought it was for the AC unit. So the alarm was blaring, and I went over and got it shut off (which for a second I froze and forgot what I was doing, then remembered, oh duh you just have to put your security code in) But because of the way he leaned on it or whatever, he ended up triggering the Emergency call system, so then over the speaker (which is very loud) came the operator. I didn't realize this at first, then I saw him trying to speak to her and I politely shoved him aside. The operator asked what the emergency was and I told her it was a false alarm. She asked if she should call off the emergency crew and I said yes. Then she asked for the verbal password. I told her I have a lobby full of people and that I can't really say. She then asked for my phone number and would call me. I gave it to her, but then she said "oh you're listed after the emergency services, I can't call you. You have to call us" and I said okay what's the number, then she gave me the wrong one. Then she gave me the right one. All the while this is happening, it's happening very loudly because I can't turn the speaker down. It was pretty horrible. My friend Bill Norris came in during that time, but upon being told it would be over an hour wait and then seeing what was going on in the lobby he signaled to me that he would just come back another night.
Then there was the 8:30 reso. It was 10 then grew to 12 and I think they squeezed 13 in there. They were young, early 20's (but over 21) and ordered a few items to drink, including a bottle of sake. While Naoto was pouring a beer for someone across the table, I guess those sitting on the bench were cuing up their Asahi glasses with chopsticks and before I knew it I heard the banging on the table. I immediately went in there to discourage them from continuing but before I could one of the guys dropped his sake glass into his Asahi glass and broke the Asahi glass all over the place. I was pretty pissed, I'm gonna be honest, and I didn't hesitate from being stern with them about this. They continued to be really rowdy at which point Naoto recognized that he needed to cut off the ones sitting on the bench, which he did, without incident. They continued to be pretty raucous the rest of their time here, and at one point because so loud (shouting and banging on the table) that I went in there and told them that they need to keep it down, we are a restaurant, not a bar on 6th street. They finally left, and one of the girls that was in there (I think it was her birthday) apologized for her friends, saying this was one of her favorite restaurants and would like to be welcomed back again. She said this to Ruthy and Ruthy relayed this to me.
During that entire thing, we were hitting our peak with wait times. Ruthy was SPOT ON all night except for 2 parties she quoted 1:15, and another 1:30 and the first ended up waiting about 1:30 and the other ended up waiting about 1:45. For the group waiting 1:30 (Jarred) They were previously waiting at Bar Flys but because their time was coming up soon they came back to wait. So they were waiting in the lobby for even longer, and I offered to buy them a round of drinks. Sauv Blanc, Hot Sake, & Kansai Mule. Done, done, and done. Then the other 5 top that waited 1:45 I just brought some Miso Soups as soon as they sat. Both were grateful and incredibly patient. The Jarred Party I actually sat at a made up table. B5 was open as was B4, so I hoised B5 up and planted it next to B4 and boom, 3 top, done. Yeah, I'm doing a lot of "boom" and "done" here because, well, it was that kind of night by 10pm. The last table was at around 10:30. What a night, what a night.
Everyone ready for SxSW??
Specials?
Aburi All Star: 24 (totally should have added this to the menu!)
Veggie Special: 11
Smokin' Sashimi: 12
Tsukiji Carp/ set: 6/ 6
3 Staff members that stood out (why/how):
*I was a little annoyed with Johnny early on in the lunch shift. I was in the service station and he was making drinks, and I saw he had a pint glass with ice in it and almost completely full, and I asked what was in the glass and he said sake, for the Bloody Mary. I told him the pour was way too much and he said that's how he always does it. And the proceeded to tell me that it's mostly ice, and its probably not that much. This is not the only altercation I've had with servers about the amount of sake they put in the Bloody Mary. I'd like to have everyone use the measuring cups that I got for the drinks. I feel like everyone has really gotten away from it and started becoming their own bartender, and I've just had it. Leary, if you could add to the shift notes that all "mixed" drinks are to be measured out. Use the Marked Flute for all Bellini's and Sparklers, and use the sake measuring cup for all sake cocktails otherwise.
* Grace was really helpful in bussing tables to help Nate out at the end when we didn't have a steady flow of people. She bussed the entire party room too. Glad to see her take some initiative. (on a side note, I did ask her not to wear a sweatshirt to work- that was her top today.)
*PM- Alex was super helpful in bussing tables in her downtime, and also watering tables.
*Naoto was on his toes with the parties and his section. Great great work!!
Any VIP's in?
Lunch: Chi and family, Toshi's fam was in, , Robin's husband (or boyfriend?)
Dinner: Harmon with Wife, baby and 4 friends. Drako family. Nagisa & husband and family.
Comps& Void Detail:
FNF for the above mentioned (minue Chi and Harmon)- 50% off Guest Changed mind for some nigiri pieces that went out that they said they didn't order but would eat. Had some voids here and there from misrings but that weren't made. Bought Jason SA's dinner (kome bucks) for being a bad-ass. Recovery drinks for the underquote. Guest DNL for an Endo. Kitchen Error on a 30 minute Harumaki at the beginning of Dinner service.
R&M needs?:
The tan high chair has some loose screws and the wiggles (no, not the colorful singing group) , so I ditched it.
Can we get a pretty little box built around the alarm panel so the aforementioned story doesn't happen again? This is the second time someone has leaned up against it and set it off. The first time it happened was a few weeks ago and I got to it before it dispatched the emergency services.
86'd items/ need more?
I noticed last night and then Clair said something today: the spicy tuna tastes very sesame oil like. I know that there is sesame oil in the spicy tuna but that is a very prominent flavor. Might wanna check it out.
Lunch: Chi and family, Toshi's fam was in, , Robin's husband (or boyfriend?)
Dinner: Harmon with Wife, baby and 4 friends. Drako family. Nagisa & husband and family.
Comps& Void Detail:
FNF for the above mentioned (minue Chi and Harmon)- 50% off Guest Changed mind for some nigiri pieces that went out that they said they didn't order but would eat. Had some voids here and there from misrings but that weren't made. Bought Jason SA's dinner (kome bucks) for being a bad-ass. Recovery drinks for the underquote. Guest DNL for an Endo. Kitchen Error on a 30 minute Harumaki at the beginning of Dinner service.
R&M needs?:
The tan high chair has some loose screws and the wiggles (no, not the colorful singing group) , so I ditched it.
Can we get a pretty little box built around the alarm panel so the aforementioned story doesn't happen again? This is the second time someone has leaned up against it and set it off. The first time it happened was a few weeks ago and I got to it before it dispatched the emergency services.
86'd items/ need more?
I noticed last night and then Clair said something today: the spicy tuna tastes very sesame oil like. I know that there is sesame oil in the spicy tuna but that is a very prominent flavor. Might wanna check it out.
Saturday, March 7, 2015
Friday PM 3.6.15
Written By: Elizabeth
LY Dinner Sales: $7401 (LY was SxSW)
Projected Sales: $7160
TY Dinner Sales: $7937
+/- : +7% Ly and +$777 PS! Whaaaat!!
Dinner Covers: 232
Avg PPA: $34.21
Weather: Sunny and in the 50s. When the sun set it got colder in the 40's and high 30's
Any Special events going on?: none yet.
Who worked?: Johnny, Sayo, Sophia, Camacho, Dusten CL. Ruthy/Grace Host, Jason SA, Kaori FR
Flow of Business, Cuts and Ticket Times:
Pretty mellow Friday. I mean, don't get me wrong, we were busy and went on a wait around 5:50. But it was a pretty steady flow of people in and out all night. Went on an hour wait at the height of it all. Had two tables wait over the quote time. Ruthy quoted 45 minutes, but we had both A7 and B7 sit for over 2 hours, causing the back up. I brought the late tables some miso soups as soon as they sat and they were very happy.
No long ticket times, things were really very smooth throughout the night. I just fluttered around helping here and there. Didn't need to interject anywhere for anything negative.
The 9pm reso ended up being 11 or 12 women. They ordered a lot of alcohol and food straight from the get go, so I helped Sayo with that, but otherwise things were good.
Sold through so much wine and beer tonight! There were drinkers out there for sure. And like Murphys law, we sold 4 bottles of Albarino, so we're probably going to 86 that by Monday and we sold 6 bottles of Prosecco. Unheard of...unless I don't order any the week before. Then of course we run out. We never go through a case of Prosecco in a week! Until this week.
Specials?
Tskuiji Carp/Set: 6/ 23!!
Taz Box 2
Kimchi Fried pickles: 11
Aburi All Star:12
3 Staff members that stood out (why/how):
*Sophia has taken on the server NA Drink stock as her project. She organizes the services station every saturday night and is proud of it. Now we just need to get everyone on the same page and keep it clean! But way to go for her initiative!
*Johnny got a little flustered when he had a joiner at B7 (they sat for 2 hrs) but he delegated what he needed when he needed it and got himself out of the weeds.
Any VIP's in?
Carlos & Rachel, and then right next to them sat Neil. Davis Tucker (my old boss, and owner of North By Northwest/Reds Porch)
Comps& Void Detail:
Guest Changed mind over an Ebi Fry- they meant Shumai. FNF sent Davis a Scallop Carpaccio. A guest used $45 in Kome Bucks. Glad we have the new ones with stipulations on them now.
No makani for staff tonight- Take had me order pizza and the staff was very thankful.
R&M needs?:
Well, the ipod is pretty broken now with the cracked screen. I was afraid to swipe at it because it's pretty shattered and I didn't want to cut my fingers on the glass. NOW is it time to get a new one? Please? I used my phone on Spotify all night. I pay for Spotify so we didn't have to worry about ads.
86'd items/ need more?
LY Dinner Sales: $7401 (LY was SxSW)
Projected Sales: $7160
TY Dinner Sales: $7937
+/- : +7% Ly and +$777 PS! Whaaaat!!
Dinner Covers: 232
Avg PPA: $34.21
Weather: Sunny and in the 50s. When the sun set it got colder in the 40's and high 30's
Any Special events going on?: none yet.
Who worked?: Johnny, Sayo, Sophia, Camacho, Dusten CL. Ruthy/Grace Host, Jason SA, Kaori FR
Flow of Business, Cuts and Ticket Times:
Pretty mellow Friday. I mean, don't get me wrong, we were busy and went on a wait around 5:50. But it was a pretty steady flow of people in and out all night. Went on an hour wait at the height of it all. Had two tables wait over the quote time. Ruthy quoted 45 minutes, but we had both A7 and B7 sit for over 2 hours, causing the back up. I brought the late tables some miso soups as soon as they sat and they were very happy.
No long ticket times, things were really very smooth throughout the night. I just fluttered around helping here and there. Didn't need to interject anywhere for anything negative.
The 9pm reso ended up being 11 or 12 women. They ordered a lot of alcohol and food straight from the get go, so I helped Sayo with that, but otherwise things were good.
Sold through so much wine and beer tonight! There were drinkers out there for sure. And like Murphys law, we sold 4 bottles of Albarino, so we're probably going to 86 that by Monday and we sold 6 bottles of Prosecco. Unheard of...unless I don't order any the week before. Then of course we run out. We never go through a case of Prosecco in a week! Until this week.
Specials?
Tskuiji Carp/Set: 6/ 23!!
Taz Box 2
Kimchi Fried pickles: 11
Aburi All Star:12
3 Staff members that stood out (why/how):
*Sophia has taken on the server NA Drink stock as her project. She organizes the services station every saturday night and is proud of it. Now we just need to get everyone on the same page and keep it clean! But way to go for her initiative!
*Johnny got a little flustered when he had a joiner at B7 (they sat for 2 hrs) but he delegated what he needed when he needed it and got himself out of the weeds.
Any VIP's in?
Carlos & Rachel, and then right next to them sat Neil. Davis Tucker (my old boss, and owner of North By Northwest/Reds Porch)
Comps& Void Detail:
Guest Changed mind over an Ebi Fry- they meant Shumai. FNF sent Davis a Scallop Carpaccio. A guest used $45 in Kome Bucks. Glad we have the new ones with stipulations on them now.
No makani for staff tonight- Take had me order pizza and the staff was very thankful.
R&M needs?:
Well, the ipod is pretty broken now with the cracked screen. I was afraid to swipe at it because it's pretty shattered and I didn't want to cut my fingers on the glass. NOW is it time to get a new one? Please? I used my phone on Spotify all night. I pay for Spotify so we didn't have to worry about ads.
86'd items/ need more?
Friday, March 6, 2015
Friday Am Recap
Written By:Leary
LY Lunch Sales: $1842
Projected Sales: $2104 (+$227.30)
TY Lunch Sales:$2331.30
+/- : +489.30, +27%
Lunch Covers: 134
Avg PPA: $17.40
Previous Days Labor %: 15%
Previous Days Comps %: 5%; Controllable-3.71%
Weather: Sunny, Upper 30s in the morning, Low 50s in the afternoon.
Any Special events going on?:
Who worked?:
Sayo, Lindsey, Joel, Kate Cl, Jason FR, Josh SA, Ruthy H
Flow of Business, Cuts and Ticket Times:
It was a solid Lunch today. We were on a wait by noon. The first pop slowed down around 1, but had a strong second pop between 130-2. Already starting to see some SXSW backpackers coming in here. Got up to 20-25 minute wait for both pops. Cut Sayo at 120, and closed 3 on. Ticket times were riding at the 25-30 minute mark at the peak of both pops. I had to touch base with several tables, but no comps necessary.
Specials?
3 Staff members that stood out (why/how):
Any VIP's in?
Greg and Jade (Hillside Owners)
Comps& Void Detail:
No comps besides Makanai
R&M needs?:
86'd items/ need more?
LY Lunch Sales: $1842
Projected Sales: $2104 (+$227.30)
TY Lunch Sales:$2331.30
+/- : +489.30, +27%
Lunch Covers: 134
Avg PPA: $17.40
Previous Days Labor %: 15%
Previous Days Comps %: 5%; Controllable-3.71%
Weather: Sunny, Upper 30s in the morning, Low 50s in the afternoon.
Any Special events going on?:
Who worked?:
Sayo, Lindsey, Joel, Kate Cl, Jason FR, Josh SA, Ruthy H
Flow of Business, Cuts and Ticket Times:
It was a solid Lunch today. We were on a wait by noon. The first pop slowed down around 1, but had a strong second pop between 130-2. Already starting to see some SXSW backpackers coming in here. Got up to 20-25 minute wait for both pops. Cut Sayo at 120, and closed 3 on. Ticket times were riding at the 25-30 minute mark at the peak of both pops. I had to touch base with several tables, but no comps necessary.
Specials?
3 Staff members that stood out (why/how):
Any VIP's in?
Greg and Jade (Hillside Owners)
Comps& Void Detail:
No comps besides Makanai
R&M needs?:
86'd items/ need more?
Thursday, March 5, 2015
Thursday Recap 3/5/15
Written By: Leary
LY Lunch Sales: $1604
Projected Sales: $1855 (-$286.10)
TY Lunch Sales: $1568.90
+/- : -$35.10, -2%
Lunch Covers: 98
Avg PPA: $16.01
LY Dinner Sales: $6131
Projected Sales: $5363 (-$309.50)
TY Dinner Sales: $5053.50
+/- : -$1077.50, 18%
Dinner Covers:185
Avg PPA: $27.32
Previous Days Labor %: 20%
Previous Days Comps %: 5%, 0% controllable
Weather: Sunny and cold, Mid 30s in the day
Any Special events going on?:
Who worked?:
Lunch: Clair, Sayo, Krystin, Kate Cl, Jason FR, Junko H, Josh SA
Dinner: Sophia, Joel, Stephanie, Miho, Dusten CL, Jason FR, Nate SA, Ruthy & Grace H
Flow of Business, Cuts and Ticket Times:
Lunch was really slow for a Thursday. I thought we might get a later pop because a lot of parents were off with their kids. We had a couple of families, but I guess parents took the opportunity to catch up on sleep. Ticket times were a little rough for a bit in the Kitchen. Tre was still out because of his accident, and Jersey had Shin and Nemo that are both still new at those stations. He was having to help them both out a lot through the shift. No comps were necessary, but we were riding 25-30 min tickets for a bit. Went 2 on at 115, and 1 on at 140. Cut Junko at 130.
Dinner started off pretty busy. We were on a wait by 615. It felt like we were about to get hit really hard, but after the early pop it slowed to a slow trickle. We had a steady 4-5 tables on the wait until about 830. Went 2 on at 9. Cut first host at 830, and second host at 930. Ticket times were good.
Specials?
T Set- 2
T Carpaccio-3
3 Staff members that stood out (why/how):
Grace was an hour late. She misread the schedule. Wrote her up.
Jason did a great job helping shin on the ramen station.
Nate did a good job SAing for his second at it.
Any VIP's in?
Comps& Void Detail:
Void some tests for the new printer
Comped 2 ramens for lunch. Server misring. Clair misheard a tables order. She said she read it back.
R&M needs?:
Received a new printer for the kitchen today.
86'd items/ need more?
LY Lunch Sales: $1604
Projected Sales: $1855 (-$286.10)
TY Lunch Sales: $1568.90
+/- : -$35.10, -2%
Lunch Covers: 98
Avg PPA: $16.01
LY Dinner Sales: $6131
Projected Sales: $5363 (-$309.50)
TY Dinner Sales: $5053.50
+/- : -$1077.50, 18%
Dinner Covers:185
Avg PPA: $27.32
Previous Days Labor %: 20%
Previous Days Comps %: 5%, 0% controllable
Weather: Sunny and cold, Mid 30s in the day
Any Special events going on?:
Who worked?:
Lunch: Clair, Sayo, Krystin, Kate Cl, Jason FR, Junko H, Josh SA
Dinner: Sophia, Joel, Stephanie, Miho, Dusten CL, Jason FR, Nate SA, Ruthy & Grace H
Flow of Business, Cuts and Ticket Times:
Lunch was really slow for a Thursday. I thought we might get a later pop because a lot of parents were off with their kids. We had a couple of families, but I guess parents took the opportunity to catch up on sleep. Ticket times were a little rough for a bit in the Kitchen. Tre was still out because of his accident, and Jersey had Shin and Nemo that are both still new at those stations. He was having to help them both out a lot through the shift. No comps were necessary, but we were riding 25-30 min tickets for a bit. Went 2 on at 115, and 1 on at 140. Cut Junko at 130.
Dinner started off pretty busy. We were on a wait by 615. It felt like we were about to get hit really hard, but after the early pop it slowed to a slow trickle. We had a steady 4-5 tables on the wait until about 830. Went 2 on at 9. Cut first host at 830, and second host at 930. Ticket times were good.
Specials?
T Set- 2
T Carpaccio-3
3 Staff members that stood out (why/how):
Grace was an hour late. She misread the schedule. Wrote her up.
Jason did a great job helping shin on the ramen station.
Nate did a good job SAing for his second at it.
Any VIP's in?
Comps& Void Detail:
Void some tests for the new printer
Comped 2 ramens for lunch. Server misring. Clair misheard a tables order. She said she read it back.
R&M needs?:
Received a new printer for the kitchen today.
86'd items/ need more?
Wednesday Recap 3/4/15
Written By:Leary
LY Lunch Sales:$1394
Projected Sales: $1583 (-$237.85)
TY Lunch Sales:$1345.15
+/- : -$48.85, -4%
Lunch Covers: 85
Avg PPA: $15.83
LY Dinner Sales: $4070
Projected Sales: $4372 (-$184.50)
TY Dinner Sales: $4187.50
+/- : +$117.50, +3%
Dinner Covers: 174
Avg PPA: $24.35
Previous Days Labor %: 20%
Previous Days Comps %: 2 %, Cont- 4.73%
Weather:
Cold and rainy freezing temps by the end of the night. Schools are closed tomorrow.
Any Special events going on?: Extra cold day in Austin
Who worked?:
Lunch: Alex, Lindsey, Krystin, Johnny Cl, Junko H, Josh SA, Sigele FR
Dinner: Alex, Lindsey, Naoto, Stephanie, Sophia Cl, Nate H, Hiroe FR, Kaori with Saki SA
Flow of Business, Cuts and Ticket Times:
Lunch was pretty slow. Had a slow trickle, and became mostly full by 1. Started to clear out at 115. Went 2 on at 115. 1 on and cut host at 140. Ticket times were solid.
Dinner: It was a mellow happy hour, but we got a good wave of tables after 6. On a wait around 645. Got up to about a 35 minute wait at the peak, and came off the wait around 825. Went 3 on at 830, and 2 on at 9. Despite the cold weather we got a good amount of late which helped the closers make some money. Cut the Host at 930. The kitchen and sushi bar were unchallenged, and ticket times were solid.
Specials?
Masu Box Sushi-5
All Star Nigiri Set-6
Tuna Tar Tar-1
3 Staff members that stood out (why/how):
-Saki had her first train tonight. She was very timid and nervous at first, but the staff did a great job of being friendly and welcoming to her. She did a really good job for her first night. She'll be training again with Kaori next Monday, and will only work Tuesday nights for now.
-Lindsey got some really great compliments from her tables tonight. Also was good about communicating her first timers for me to go talk to.
-Naoto super productive on the floor as always.
Any VIP's in?
Rachel and Carlos, They were excited about the new sushi item, and Carlos was real excited about the new Japanese beers.
Alley
Comps& Void Detail:
Kome bucks for prizes
Emp day off for Ally
bday desserts
bday promo
training comp
lots of void for printer testing this morning
R&M needs?:
Main Kitchen Printer went out at the beginning of lunch. I swap it out with the fry printer so we could get through the day. Called Rick and he said he would bring another printer tomorrow morning, but with the weather I'm guess it'll be more likely in the afternoon.
86'd items/ need more?
Okonomiyaki
Zoe
House Sake
LY Lunch Sales:$1394
Projected Sales: $1583 (-$237.85)
TY Lunch Sales:$1345.15
+/- : -$48.85, -4%
Lunch Covers: 85
Avg PPA: $15.83
LY Dinner Sales: $4070
Projected Sales: $4372 (-$184.50)
TY Dinner Sales: $4187.50
+/- : +$117.50, +3%
Dinner Covers: 174
Avg PPA: $24.35
Previous Days Labor %: 20%
Previous Days Comps %: 2 %, Cont- 4.73%
Weather:
Cold and rainy freezing temps by the end of the night. Schools are closed tomorrow.
Any Special events going on?: Extra cold day in Austin
Who worked?:
Lunch: Alex, Lindsey, Krystin, Johnny Cl, Junko H, Josh SA, Sigele FR
Dinner: Alex, Lindsey, Naoto, Stephanie, Sophia Cl, Nate H, Hiroe FR, Kaori with Saki SA
Flow of Business, Cuts and Ticket Times:
Lunch was pretty slow. Had a slow trickle, and became mostly full by 1. Started to clear out at 115. Went 2 on at 115. 1 on and cut host at 140. Ticket times were solid.
Dinner: It was a mellow happy hour, but we got a good wave of tables after 6. On a wait around 645. Got up to about a 35 minute wait at the peak, and came off the wait around 825. Went 3 on at 830, and 2 on at 9. Despite the cold weather we got a good amount of late which helped the closers make some money. Cut the Host at 930. The kitchen and sushi bar were unchallenged, and ticket times were solid.
Specials?
Masu Box Sushi-5
All Star Nigiri Set-6
Tuna Tar Tar-1
3 Staff members that stood out (why/how):
-Saki had her first train tonight. She was very timid and nervous at first, but the staff did a great job of being friendly and welcoming to her. She did a really good job for her first night. She'll be training again with Kaori next Monday, and will only work Tuesday nights for now.
-Lindsey got some really great compliments from her tables tonight. Also was good about communicating her first timers for me to go talk to.
-Naoto super productive on the floor as always.
Any VIP's in?
Rachel and Carlos, They were excited about the new sushi item, and Carlos was real excited about the new Japanese beers.
Alley
Comps& Void Detail:
Kome bucks for prizes
Emp day off for Ally
bday desserts
bday promo
training comp
lots of void for printer testing this morning
R&M needs?:
Main Kitchen Printer went out at the beginning of lunch. I swap it out with the fry printer so we could get through the day. Called Rick and he said he would bring another printer tomorrow morning, but with the weather I'm guess it'll be more likely in the afternoon.
86'd items/ need more?
Okonomiyaki
Zoe
House Sake
Wednesday, March 4, 2015
Tuesday PM Recap 3/3/15
Written By: Leary
LY Dinner Sales: $4356
Projected Sales: $4631 (-$196.50)
TY Dinner Sales: $4434.50
+/- : +$78.50, +2%
Dinner Covers: 167
Avg PPA: $26.55
Weather: Mild with a little drizzle and fog, Upper 50s
Any Special events going on?:
Who worked?:
Clair, Krystin, Lindsey, Jason, Alex CL, Nate SA, Ruthy H, Sigele FR
Flow of Business, Cuts and Ticket Times:
It was a decently steady start, but it took awhile to fill up and go on a wait. On a wait by 730. Much like last night, it was a steady 20-30 min, and stayed on the wait until after 9. The business came at nice pace, and ticket times were solid. Went 2 on at 915, cut host at 940.
Had a lady come in for her birthday tonight, and her husband had decided not to come. She was pretty down, but Alex and the staff really turned her night around. Once the staff found out her story Alex and Camacho sent her some pieces, and everyone took turns checking on her. Great seeing the staff get so involved.
Lots of happy customers tonight. Everyone really enjoying the food. I received some really nice compliments from guests in general.
People really enjoying the Buta Kimchi.
I noticed we're serving farm salad in Udon Bowls now. I'm sure there is a reason, I don't remember reading about it, but I miss the presentation of the beautiful fresh veggies fanned out.
Specials?
Smoking Sashimi- 1
Carp Spec- 1
3 Staff members that stood out (why/how):
-I've noticed that Shiloh is on her phone a lot during dinner shifts. Not sure what the back of the house policy is, but it feels weird when I'm constantly telling servers to put their phones away and they see a cook doing it. Also, I know she has kid(s), and there might be something going on, but it seems like constant phone use.
-Nate worked he's first solo SA shift and did well. I gave him a lot of coaching, and went through some things to improve at the end of the shift, but he did a good job. I see him being more valuable as an SA than a host in the long run.
-Sigele awesome as always.
Any VIP's in?
Comps& Void Detail:
Tori Teba comp, server misring
Kome Bucks
R&M needs?:
86'd items/ need more?
okonomiyaki
Zoe
LY Dinner Sales: $4356
Projected Sales: $4631 (-$196.50)
TY Dinner Sales: $4434.50
+/- : +$78.50, +2%
Dinner Covers: 167
Avg PPA: $26.55
Weather: Mild with a little drizzle and fog, Upper 50s
Any Special events going on?:
Who worked?:
Clair, Krystin, Lindsey, Jason, Alex CL, Nate SA, Ruthy H, Sigele FR
Flow of Business, Cuts and Ticket Times:
It was a decently steady start, but it took awhile to fill up and go on a wait. On a wait by 730. Much like last night, it was a steady 20-30 min, and stayed on the wait until after 9. The business came at nice pace, and ticket times were solid. Went 2 on at 915, cut host at 940.
Had a lady come in for her birthday tonight, and her husband had decided not to come. She was pretty down, but Alex and the staff really turned her night around. Once the staff found out her story Alex and Camacho sent her some pieces, and everyone took turns checking on her. Great seeing the staff get so involved.
Lots of happy customers tonight. Everyone really enjoying the food. I received some really nice compliments from guests in general.
People really enjoying the Buta Kimchi.
I noticed we're serving farm salad in Udon Bowls now. I'm sure there is a reason, I don't remember reading about it, but I miss the presentation of the beautiful fresh veggies fanned out.
Specials?
Smoking Sashimi- 1
Carp Spec- 1
3 Staff members that stood out (why/how):
-I've noticed that Shiloh is on her phone a lot during dinner shifts. Not sure what the back of the house policy is, but it feels weird when I'm constantly telling servers to put their phones away and they see a cook doing it. Also, I know she has kid(s), and there might be something going on, but it seems like constant phone use.
-Nate worked he's first solo SA shift and did well. I gave him a lot of coaching, and went through some things to improve at the end of the shift, but he did a good job. I see him being more valuable as an SA than a host in the long run.
-Sigele awesome as always.
Any VIP's in?
Comps& Void Detail:
Tori Teba comp, server misring
Kome Bucks
R&M needs?:
86'd items/ need more?
okonomiyaki
Zoe
Tuesday, March 3, 2015
Tuesday AM 3.3.15
Written By: Elizabeth
LY Lunch Sales: $1367
Projected Sales: $1516
TY Lunch Sales: $1537
+/- : +12% LY and +$21 PS
Lunch Covers: 103
Avg PPA: $14.92
Previous Days Labor %: 25% Kitchen labor seemed really high. $672 or 46.9%
Previous Days Comps %: 5% but 0$ Contrl.
Weather: Foggy, Gloomy. Getting up into the 40's
Any Special events going on?:
Who worked?: Clair, lindsey, Krystin, Kate CL. Josh SA, Junko Host, Sigele FR
Flow of Business, Cuts and Ticket Times:
Slow to start. picked up at 12:30p and stayed full until 1:30. Had 2 gyozas go out to S11-12 (regulars) and they were cold. I took them back, had them reheated and they were returned to the table and happy. Also had a Buta Kimchi go out dinner style (just on a small plate) because it was their first time making it. I caught it right away and had them add the salad and rice. Other than that it was smooth sailing.
We got the new style Kome Bucks in- There are two sleeves on top of the tshirt boxes, but then also a smaller one on the Sake Handbook in the office on the shelf. Please give these to staff to hand out to friends. We will still use Kome Bucks (the old ones in the drawer) to reward staff, but these are for us to go and hand out (Kinda like Uchi does). As managers we'll start taking turns going to local business' to hand them out, but for now we can also give them to the staff to distribute to friends and other restaurant folks.
Specials?
3 Staff members that stood out (why/how):
-Josh is really good at spotting spotty glassware. Sounds weird but he has an eye for detail with that, which is nice to see.
-Krystin was prebussing outside her section in her downtime.
-Kate does a really great job tailoring experiences for people. Chatting with people she sees regularly as well as letting other staff members know who a regular is.
Any VIP's in?
Meibo (I think that's how you spell it) Was in with a friend.
Shane from Glazers with a rep from a vineyard
had a regular today compliment out Tonkotsu Ramen. he said it's not too salty like a lot of other ramen shops around town and it allows you to taste all of the flavors as intended.
Comps& Void Detail:
R&M needs?:
Kayo placed the order for the softserve machine and we will have it by the end of the week. They need to schedule a training for the manager to show us how to clean it and maintain it. Which will likely be a Monday. But we'll find out at a later date
86'd items/ need more?
We have 3 boxes of napkins left in the trailer. 20 more will arrive on Thursday but they are unmarked. I had a note on my calendar to order more napkins last week and I did (they take 3-4 weeks) and thought we would be good. We just got our last delivery of napkins on Jan 6th. That means we (and Daruma) went through a pallet of napkins (62 boxes) in 62 days, essentially. I will order another pallet of napkins every other month, going forward.
LY Lunch Sales: $1367
Projected Sales: $1516
TY Lunch Sales: $1537
+/- : +12% LY and +$21 PS
Lunch Covers: 103
Avg PPA: $14.92
Previous Days Labor %: 25% Kitchen labor seemed really high. $672 or 46.9%
Previous Days Comps %: 5% but 0$ Contrl.
Weather: Foggy, Gloomy. Getting up into the 40's
Any Special events going on?:
Who worked?: Clair, lindsey, Krystin, Kate CL. Josh SA, Junko Host, Sigele FR
Flow of Business, Cuts and Ticket Times:
Slow to start. picked up at 12:30p and stayed full until 1:30. Had 2 gyozas go out to S11-12 (regulars) and they were cold. I took them back, had them reheated and they were returned to the table and happy. Also had a Buta Kimchi go out dinner style (just on a small plate) because it was their first time making it. I caught it right away and had them add the salad and rice. Other than that it was smooth sailing.
We got the new style Kome Bucks in- There are two sleeves on top of the tshirt boxes, but then also a smaller one on the Sake Handbook in the office on the shelf. Please give these to staff to hand out to friends. We will still use Kome Bucks (the old ones in the drawer) to reward staff, but these are for us to go and hand out (Kinda like Uchi does). As managers we'll start taking turns going to local business' to hand them out, but for now we can also give them to the staff to distribute to friends and other restaurant folks.
Specials?
3 Staff members that stood out (why/how):
-Josh is really good at spotting spotty glassware. Sounds weird but he has an eye for detail with that, which is nice to see.
-Krystin was prebussing outside her section in her downtime.
-Kate does a really great job tailoring experiences for people. Chatting with people she sees regularly as well as letting other staff members know who a regular is.
Any VIP's in?
Meibo (I think that's how you spell it) Was in with a friend.
Shane from Glazers with a rep from a vineyard
had a regular today compliment out Tonkotsu Ramen. he said it's not too salty like a lot of other ramen shops around town and it allows you to taste all of the flavors as intended.
Comps& Void Detail:
R&M needs?:
Kayo placed the order for the softserve machine and we will have it by the end of the week. They need to schedule a training for the manager to show us how to clean it and maintain it. Which will likely be a Monday. But we'll find out at a later date
86'd items/ need more?
We have 3 boxes of napkins left in the trailer. 20 more will arrive on Thursday but they are unmarked. I had a note on my calendar to order more napkins last week and I did (they take 3-4 weeks) and thought we would be good. We just got our last delivery of napkins on Jan 6th. That means we (and Daruma) went through a pallet of napkins (62 boxes) in 62 days, essentially. I will order another pallet of napkins every other month, going forward.
Monday PM Recap 3/2/15
Written By: Leary
LY Dinner Sales: $3618
Projected Sales: $4483 (+$894)
TY Dinner Sales: $5377
+/- : +$1759, 49%
Dinner Covers:165
Avg PPA: $32.59
Weather: Cold, Foggy, Low 40s
Any Special events going on?:
Who worked?:
Mandy, Krystin, Joel, Clair, Jason CL, Nate H, Kaori SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
It was a smooth night with great sales. It wasn't one big pop, but we had a solid happy hour and were on a wait until 915. Good flow of business that spread out nicely. We were pretty much full and steady by 630, and went on a small wait by 715. Stayed on a steady 20-25 minute until after 9. Went 2 on at 915. 1 on at 945. Ticket times were solid. Food looked good. Nemo and Kelby seem to be making a good team. Servers were solid. Did a good job of communicating possible issues before they became issues so I could monitor certain tables and tickets. No real issues.
-Did the notes and SG for the week. Elizabeth, please add anything that I might have missed.
-Put up tasting notes for the new beers in the wait station. Fun fact to share: The Homesick English Ale won the gold medal at "The Great American Beer Festival" in Denver.
-Oddly could not find a table chart on the computer anywhere. I know we had one but it must be named something odd. Searches came up with nothing. I emailed myself a screenshot of the iPad floor plan. I will modify and have up in the wait station tomorrow night.
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
SIN discounts for yellow jacket & east side cafe
Some Kome bucks
A few voids because of changing minds
R&M needs?:
86'd items/ need more?
Kome Fries
Okonomiyaki
LY Dinner Sales: $3618
Projected Sales: $4483 (+$894)
TY Dinner Sales: $5377
+/- : +$1759, 49%
Dinner Covers:165
Avg PPA: $32.59
Weather: Cold, Foggy, Low 40s
Any Special events going on?:
Who worked?:
Mandy, Krystin, Joel, Clair, Jason CL, Nate H, Kaori SA, Hiroe FR
Flow of Business, Cuts and Ticket Times:
It was a smooth night with great sales. It wasn't one big pop, but we had a solid happy hour and were on a wait until 915. Good flow of business that spread out nicely. We were pretty much full and steady by 630, and went on a small wait by 715. Stayed on a steady 20-25 minute until after 9. Went 2 on at 915. 1 on at 945. Ticket times were solid. Food looked good. Nemo and Kelby seem to be making a good team. Servers were solid. Did a good job of communicating possible issues before they became issues so I could monitor certain tables and tickets. No real issues.
-Did the notes and SG for the week. Elizabeth, please add anything that I might have missed.
-Put up tasting notes for the new beers in the wait station. Fun fact to share: The Homesick English Ale won the gold medal at "The Great American Beer Festival" in Denver.
-Oddly could not find a table chart on the computer anywhere. I know we had one but it must be named something odd. Searches came up with nothing. I emailed myself a screenshot of the iPad floor plan. I will modify and have up in the wait station tomorrow night.
3 Staff members that stood out (why/how):
Any VIP's in?
Comps& Void Detail:
SIN discounts for yellow jacket & east side cafe
Some Kome bucks
A few voids because of changing minds
R&M needs?:
86'd items/ need more?
Kome Fries
Okonomiyaki
Monday, March 2, 2015
Monday 3/2 AM recap
Written By: Dusten
LY Lunch Sales:1483
Projected Sales:1279
TY Lunch Sales:1215
+/- : -$268 from LY, -5% down from LY
Lunch Covers:69
Avg PPA: 17.61
Weather:cold overcast
Any Special events going on?:new lunch menu day!
Who worked?:Kate, Johnny CL, Amanda, Krystin, Jason SA, Hiroe FR, Junko host
Flow of Business, Cuts and Ticket Times: slow day. no signifcant pop. only a slight one maybe around 1pm. I'd already cut Krystin then, Mandy at 1:30 and Kate at 140pm.
Specials?Got positive feedback on a couple of the sabamiso teishoku's... that is pretty cool
3 Staff members that stood out (why/how): Real trials or tribulations. Everyone was doing well it seemed.
Any VIP's in?A few familiar faces without names.
Comps& Void Detail: none
R&M needs?:
86'd items/ need more?
LY Lunch Sales:1483
Projected Sales:1279
TY Lunch Sales:1215
+/- : -$268 from LY, -5% down from LY
Lunch Covers:69
Avg PPA: 17.61
Weather:cold overcast
Any Special events going on?:new lunch menu day!
Who worked?:Kate, Johnny CL, Amanda, Krystin, Jason SA, Hiroe FR, Junko host
Flow of Business, Cuts and Ticket Times: slow day. no signifcant pop. only a slight one maybe around 1pm. I'd already cut Krystin then, Mandy at 1:30 and Kate at 140pm.
Specials?Got positive feedback on a couple of the sabamiso teishoku's... that is pretty cool
3 Staff members that stood out (why/how): Real trials or tribulations. Everyone was doing well it seemed.
Any VIP's in?A few familiar faces without names.
Comps& Void Detail: none
R&M needs?:
86'd items/ need more?
Sunday AM 3.1.15
Written By: Elizabeth
LY Lunch Sales: $2849
Projected Sales: $2630
TY Lunch Sales: $2336
+/- : -18% LY and -$294
Lunch Covers: 144
Avg PPA: $16.22
Previous Days Labor %: 14%
Previous Days Comps %: 3.04% and 7.15% controllable.
Weather: Overcast and cold. high 30s
Any Special events going on?:
Who worked?: Krystin, Clair, Joel, Alex CL. Josh SA, grace host, Jason FR
Flow of Business, Cuts and Ticket Times:
Started off slower than a usual Sunday, in that we weren't full in the first 30 minutes. But it slowly picked up. Had a walk in 20 top- 10 adults 10 kids. We spread them out through out the restaurant. 8 had to wait about 15 minutes more than the rest. But they also showed up later than the rest too. It was a little chaotic with them because their kids were boisterous and they were semi impatient to be sat (at first at least) getting all nosed up at the host stand. But after getting control of it they were fine. No major ticket time issues. Had an issue with A3 ordering extra Naruto in their Udon and the one guy got no naruto and the girl only got the usual 1, so they were pretty peeved, not to mention they got a dirty spoon because Conner (new dish washer) didn't know he had to change the water out. So they were especially testy now because they always get the Udon and today it was messed up. I told them I would be happy to get them some extra Naruto, and I brought them some extras and they were happy. Just needed to vent I suppose. They also seemed a little socially awkward.
Right before the Naruto Fiasco, Krystin was closing out A7 and it was split payments and she ran the same card twice and had to reopen the check. I told her she needs to be careful about these things. During that time, as well, the waiting 8 were getting antsy so I had to talk to them, then Krystin came over to me and asked why I reopened the whole thing and I explained that I can't just refund one leg of the transaction unless she closed them out as seat numbers. THEN the Naruto Fiasco began. Krystin came to me in tears and told me I needed to talk to A3 (cue Naruto Fiasco) I told her she needs to calm down, take a deep breath. I went and dealt with the NF and when I saw Krystin again she looked worse than better. I told her she was cut, she can't work like that. Which then upset her even more. The time was 1:45. We then got hit. Clair picked up A4, Joel took A7 which was now part of B3's 8 top situation, and I took Krystin in the office to sit down. She was hyperventilating. Having a panic attack was my guess. I got her water and let her calm down a little. Clair looked over her tables, as did I (A6 gave me a funny look when I went by and asked if everything was okay, I think Clair might have just done a pass right before me, oops) When I went back into the office to check on Krystin she said she got overwhelmed with the credit card mistake and then the NF and then she kept thinking about her eval and how I told her that these things can't happen (in so many words) and then when I cut her it put her over the edge. I assured her everything is fine and she agreed, but was still feeling very hot, lightheaded and short of breath. I told her to go sit outside where it certainly isn't hot, sit down and cool off.
Meanwhile on the floor, Joel, Clair and Alex were pumping on all cylinders- I asked if anyone needed anything but they were all doing well. I helped run sushi bar stuff and run food and water tables and that was about it. After Krystins tables were closed out, I had her run her checkout and leave. She was still pretty shaken up and teary eyed. Doctor Elizabeth recommended snuggling with her cat and laying down to relax. Rinse, repeat.
Specials?
We actually ended up selling the Bentos today, after Shin finally arrived we were staffed and ready.
FYI For tomorrow: it is Texas Independence Day. All day we will be running the following specials:
$3 TX Beers
$7 TX Surf-n-Turf ($2 off)
Also, the table tents for the March specials are complete. I have stocked the Baird Beers in the fridge, and tomorrow the Oasis Beers will be in. We're featuring 2 of each. Table tents are printed and just need to be stuffed.
Tomorrow morning I will be picking up the new menus.
3 Staff members that stood out (why/how):
I think I said enough about the staff today. FOH pulled together and ran on.
Any VIP's in?
Messy-haired Hipster girl was in with a gal friend. Other than that...zip.
Comps& Void Detail:
Makani. Everything was calm on the homefront.
R&M needs?:
86'd items/ need more?
Candles will be in tomorrow as well as stick lighters
LY Lunch Sales: $2849
Projected Sales: $2630
TY Lunch Sales: $2336
+/- : -18% LY and -$294
Lunch Covers: 144
Avg PPA: $16.22
Previous Days Labor %: 14%
Previous Days Comps %: 3.04% and 7.15% controllable.
Weather: Overcast and cold. high 30s
Any Special events going on?:
Who worked?: Krystin, Clair, Joel, Alex CL. Josh SA, grace host, Jason FR
Flow of Business, Cuts and Ticket Times:
Started off slower than a usual Sunday, in that we weren't full in the first 30 minutes. But it slowly picked up. Had a walk in 20 top- 10 adults 10 kids. We spread them out through out the restaurant. 8 had to wait about 15 minutes more than the rest. But they also showed up later than the rest too. It was a little chaotic with them because their kids were boisterous and they were semi impatient to be sat (at first at least) getting all nosed up at the host stand. But after getting control of it they were fine. No major ticket time issues. Had an issue with A3 ordering extra Naruto in their Udon and the one guy got no naruto and the girl only got the usual 1, so they were pretty peeved, not to mention they got a dirty spoon because Conner (new dish washer) didn't know he had to change the water out. So they were especially testy now because they always get the Udon and today it was messed up. I told them I would be happy to get them some extra Naruto, and I brought them some extras and they were happy. Just needed to vent I suppose. They also seemed a little socially awkward.
Right before the Naruto Fiasco, Krystin was closing out A7 and it was split payments and she ran the same card twice and had to reopen the check. I told her she needs to be careful about these things. During that time, as well, the waiting 8 were getting antsy so I had to talk to them, then Krystin came over to me and asked why I reopened the whole thing and I explained that I can't just refund one leg of the transaction unless she closed them out as seat numbers. THEN the Naruto Fiasco began. Krystin came to me in tears and told me I needed to talk to A3 (cue Naruto Fiasco) I told her she needs to calm down, take a deep breath. I went and dealt with the NF and when I saw Krystin again she looked worse than better. I told her she was cut, she can't work like that. Which then upset her even more. The time was 1:45. We then got hit. Clair picked up A4, Joel took A7 which was now part of B3's 8 top situation, and I took Krystin in the office to sit down. She was hyperventilating. Having a panic attack was my guess. I got her water and let her calm down a little. Clair looked over her tables, as did I (A6 gave me a funny look when I went by and asked if everything was okay, I think Clair might have just done a pass right before me, oops) When I went back into the office to check on Krystin she said she got overwhelmed with the credit card mistake and then the NF and then she kept thinking about her eval and how I told her that these things can't happen (in so many words) and then when I cut her it put her over the edge. I assured her everything is fine and she agreed, but was still feeling very hot, lightheaded and short of breath. I told her to go sit outside where it certainly isn't hot, sit down and cool off.
Meanwhile on the floor, Joel, Clair and Alex were pumping on all cylinders- I asked if anyone needed anything but they were all doing well. I helped run sushi bar stuff and run food and water tables and that was about it. After Krystins tables were closed out, I had her run her checkout and leave. She was still pretty shaken up and teary eyed. Doctor Elizabeth recommended snuggling with her cat and laying down to relax. Rinse, repeat.
Specials?
We actually ended up selling the Bentos today, after Shin finally arrived we were staffed and ready.
FYI For tomorrow: it is Texas Independence Day. All day we will be running the following specials:
$3 TX Beers
$7 TX Surf-n-Turf ($2 off)
Also, the table tents for the March specials are complete. I have stocked the Baird Beers in the fridge, and tomorrow the Oasis Beers will be in. We're featuring 2 of each. Table tents are printed and just need to be stuffed.
Tomorrow morning I will be picking up the new menus.
3 Staff members that stood out (why/how):
I think I said enough about the staff today. FOH pulled together and ran on.
Any VIP's in?
Messy-haired Hipster girl was in with a gal friend. Other than that...zip.
Comps& Void Detail:
Makani. Everything was calm on the homefront.
R&M needs?:
86'd items/ need more?
Candles will be in tomorrow as well as stick lighters
Sunday, March 1, 2015
Sunday 3/1/15 PM recap
Written By: Dusten
LY Dinner Sales: 3818
Projected Sales: 4998
TY Dinner Sales: 5377
+/- :41% up from LY, $379 over projected
Dinner Covers: 182
Avg PPA: $29.54
Previous Days Labor %: 14%
Previous Days Comps %: 7% controllable
Weather: cold and wet.
Any Special events going on?: 1st of da month.
Who worked?:Camacho, Clair, Sayo, Mandy, Kate CL, Jason SA, Ruthy FR and Grace host
Flow of Business, Cuts and Ticket Times:Tonight was pretty steady. We went on a wait for nearly 3 hours, although some of it could be people avoiding going back out into the nasty weather after dinner. We had a table complain about an apple pie gyoza taking 20+ minutes. Nothing really beyond that. I cut Clair at 8:30pm. I cut Sayo at 9:00pm and Mandy at 9:30pm
Specials? 6x buta kimchee, 4 masu sashimi, 5x botan ebi w/ uni, 5x all star, 4 tsukiji set, 3 takowasa nigiri, 4x tsukiji carpaccio, 4x smoking sashimi.
3 Staff members that stood out (why/how): E\Lots of funky attitudes today. I think the weather is wearing on people. Camacho was great at keeping an upbeat attitude. Sayo as well. Minimal misrings from the as well. Ruth needs to be a bit more careful with her food running. She took a fish and chip out to a table thinking it was the taco kara-age. Not sure how that mix up was made but it'd be good to keep an eye on her. Kate just handed me her checkout and her sales are nuts! Great job!
Any VIP's in? Rachel and Carlos. There were a few familiar faces I only recall seeing more recently... perhaps regulars-to-be.
Comps& Void Detail:midnight sun- misring, chicken kara-age- guest changed mind, apple pie gyoza- long ticket time, pinot noir glass- misring, korroke misring, alone together misring and an okonomiyaki- 86'd.
R&M needs?: I wrote 2 blank checks to Toshi for HEB and Restaurant Depot. He says Take told him not to use the credit card for those trips this time.
86'd items/ need more? It has likely been said already but... lots of beverages. Hot sake, Kanbara LG bottle- there may be only a 300's left. Andre, sho chiku bai, Zoe, Tempranillo, okonomiyaki, pickled ginger
LY Dinner Sales: 3818
Projected Sales: 4998
TY Dinner Sales: 5377
+/- :41% up from LY, $379 over projected
Dinner Covers: 182
Avg PPA: $29.54
Previous Days Labor %: 14%
Previous Days Comps %: 7% controllable
Weather: cold and wet.
Any Special events going on?: 1st of da month.
Who worked?:Camacho, Clair, Sayo, Mandy, Kate CL, Jason SA, Ruthy FR and Grace host
Flow of Business, Cuts and Ticket Times:Tonight was pretty steady. We went on a wait for nearly 3 hours, although some of it could be people avoiding going back out into the nasty weather after dinner. We had a table complain about an apple pie gyoza taking 20+ minutes. Nothing really beyond that. I cut Clair at 8:30pm. I cut Sayo at 9:00pm and Mandy at 9:30pm
Specials? 6x buta kimchee, 4 masu sashimi, 5x botan ebi w/ uni, 5x all star, 4 tsukiji set, 3 takowasa nigiri, 4x tsukiji carpaccio, 4x smoking sashimi.
3 Staff members that stood out (why/how): E\Lots of funky attitudes today. I think the weather is wearing on people. Camacho was great at keeping an upbeat attitude. Sayo as well. Minimal misrings from the as well. Ruth needs to be a bit more careful with her food running. She took a fish and chip out to a table thinking it was the taco kara-age. Not sure how that mix up was made but it'd be good to keep an eye on her. Kate just handed me her checkout and her sales are nuts! Great job!
Any VIP's in? Rachel and Carlos. There were a few familiar faces I only recall seeing more recently... perhaps regulars-to-be.
Comps& Void Detail:midnight sun- misring, chicken kara-age- guest changed mind, apple pie gyoza- long ticket time, pinot noir glass- misring, korroke misring, alone together misring and an okonomiyaki- 86'd.
R&M needs?: I wrote 2 blank checks to Toshi for HEB and Restaurant Depot. He says Take told him not to use the credit card for those trips this time.
86'd items/ need more? It has likely been said already but... lots of beverages. Hot sake, Kanbara LG bottle- there may be only a 300's left. Andre, sho chiku bai, Zoe, Tempranillo, okonomiyaki, pickled ginger
Saturday 2.28.15
Written By: Elizabeth
(I can't believe Feb is already over! wow, time is flying)
LY Lunch Sales: $3118
Projected Sales: $3386
TY Lunch Sales: $2196
+/- : -30% LY and short $1190 PS
Lunch Covers: 129
Avg PPA: $17.02
LY Dinner Sales: $6501
Projected Sales: $7103
TY Dinner Sales: $8063
+/- : +24% LY and +$960 PS
Dinner Covers: 245
Avg PPA: 32.91
For the day: $10,259 in sales, 7% LY (woohoo!) and -$230 PS> Great night overall.
Previous Days Labor %: 15%
Previous Days Comps %: 4.04% with 17.37% being Controllable. Had those DNL's last night and a server misring.
Weather: Freezing rain. 30's
Any Special events going on?:
Who worked?:
Lunch: Krystin, Clair, Sophia, Johnny CL. Grace Host, Josh SA, Hiroe FR
Dinner: Naoto, Mandy, Joel, Miho, Dusten CL. Hiroe FR, Jason SA, Grace/Nate Host, Krystin CT
Flow of Business, Cuts and Ticket Times:
Lunch: Started slow, picked up for a little bit around 1p and then died down at 1:45 with about half the restaurant clearing out. We only went on a short wait of about 10 minutes for a few 3-4 tops.
I held off on cutting because we've gotten these wierd pops after 2pm, but it was steadily dying down so I cut Krystin at 2pm, and down to just Sophia and Johnny at 2:30, and finally just Johnny at 2:45. He got one table after that. A very different Saturday lunch than what we've been seeing- which is clearly reflected in the sales.
Dinner: Started off busy and maintained until 9:45. Right from the start we were busy. Went on a wait at 5:50. Good thing I asked Krystin to come in at 6pm! Very opposite of last night. Her sales were over $500 (Lindsey only did $50). We had 6 tops walking in back to back and then a 7 top, and then we had back to back reservations all night, so needless to say it was a packed house. The lobby was jammed full and overflowing into the dining room once again. Nate asked if he could run the board tonight since it was him and Grace. At first I said yes, but when it started to really build up and we had the 6 top walk in and then the 7 top and then another 6 top, I had to jump in and start getting some better quote times. He also is still new at the computer so he wasn't the fastest. After I switched them spots and then got Grace on the computer, I pulled him aside and told him why I did what I did and that it wasn't a reflection of his lack of skill, but that he is still learning the computer and on a high volume night like tonight, I need someone a little more familiar with it. He said he understood. So I'm glad we're on the same page.
At the very end of the night is when the comps came rolling in. Mandy's A6 had a trio roll and a veggie roll on their table and didn't say anything until they were done with the other rolls on the plate to tell her that they didn't order them. She told me she repeated the order back to them and they agreed to it, but when she told them that they told her that they come here all the time and would have heard her. So I had to comp them to guest changed mind. Then Miho's A7 said Tonpai yaki but meant tako yaki. So I had to comp that too.
Bloody Mary Mix is not being made on the regular. This is a PM opening duty. I will be mentioning this in the shift notes to refocus everyone's attention on it
Apparently we still need to go over seat numbers. Mandy had a party of 6 at A1/5, and everyone was ordering individually, and she put in seat 1 as the first seat to her right and counter clockwise, when it should be the first seat to the left and clockwise. I have added a handwritten note to the shifts notes, but if we can add it as a note again, I guess we need to continually drill this in.
Specials?
The February contest is over. We still have a ton of Queen of Hearts Cab and Chard left. After we run out of Canyon Road Sauv Blanc and Cab we will be using these as our house wines until they are gone. Just FYI (this can go in the shift notes as well)
3 Staff members that stood out (why/how):
-Surprisingly Joel was a super team player tonight. Saw his prebussing the B's on his way back from his back B's section, and he was very quiet and stealthy as well.
-Nate still needs to get his sea legs. He is very sweet and very quiet, and I told him I hope I was scaring him by being too over bearing. He said he has a thick skin. So that's good. I look forward to seeing him develop.
-Naoto was middle Bs and had all 3 parties tonight. His sales were over $2,000. And he did fantastic. I'm glad I put him in the middle B's and not Mandy. he handled it like a champ!
Any VIP's in?
Lunch: some regulars for sure- I chatted with almost all of them (except for the couple where the guy looks like Alex and the lady is Asian and now they have that baby- they're just unchat-able.)
Dinner: No regulars tonight. Lots of new faces.
The GM of Sala & Betty came over with some offerings to say hey, post lunch. Very nice guy. Ray. He dropped of 3 sandwiches to try. I gave them to the PM staff for pre shift.
Comps& Void Detail:
Lunch: Just makani stuff
Dinner: The aforementioned Guest Changed Mind items. Voided a crunchy dynamite overring not made, voided a yasai was salvaged for another table. Kome bucks for an ABW for Joel.
R&M needs?:
Another chair broke tonight. Luckily no one was sitting in it.
86'd items/ need more?
Hot Sake. I ordered 2 boxes specifically because I knew we would run out. And only 1 was delivered. I did not find this out until we ran our, however. So we started using the 1.5L bottles and heating it up, but we soon ran out of that too. Tomorrow we will have to use the Living jewel until we get a box of Hot Sake Monday morning. Real bummer.
(I can't believe Feb is already over! wow, time is flying)
LY Lunch Sales: $3118
Projected Sales: $3386
TY Lunch Sales: $2196
+/- : -30% LY and short $1190 PS
Lunch Covers: 129
Avg PPA: $17.02
LY Dinner Sales: $6501
Projected Sales: $7103
TY Dinner Sales: $8063
+/- : +24% LY and +$960 PS
Dinner Covers: 245
Avg PPA: 32.91
For the day: $10,259 in sales, 7% LY (woohoo!) and -$230 PS> Great night overall.
Previous Days Labor %: 15%
Previous Days Comps %: 4.04% with 17.37% being Controllable. Had those DNL's last night and a server misring.
Weather: Freezing rain. 30's
Any Special events going on?:
Who worked?:
Lunch: Krystin, Clair, Sophia, Johnny CL. Grace Host, Josh SA, Hiroe FR
Dinner: Naoto, Mandy, Joel, Miho, Dusten CL. Hiroe FR, Jason SA, Grace/Nate Host, Krystin CT
Flow of Business, Cuts and Ticket Times:
Lunch: Started slow, picked up for a little bit around 1p and then died down at 1:45 with about half the restaurant clearing out. We only went on a short wait of about 10 minutes for a few 3-4 tops.
I held off on cutting because we've gotten these wierd pops after 2pm, but it was steadily dying down so I cut Krystin at 2pm, and down to just Sophia and Johnny at 2:30, and finally just Johnny at 2:45. He got one table after that. A very different Saturday lunch than what we've been seeing- which is clearly reflected in the sales.
Dinner: Started off busy and maintained until 9:45. Right from the start we were busy. Went on a wait at 5:50. Good thing I asked Krystin to come in at 6pm! Very opposite of last night. Her sales were over $500 (Lindsey only did $50). We had 6 tops walking in back to back and then a 7 top, and then we had back to back reservations all night, so needless to say it was a packed house. The lobby was jammed full and overflowing into the dining room once again. Nate asked if he could run the board tonight since it was him and Grace. At first I said yes, but when it started to really build up and we had the 6 top walk in and then the 7 top and then another 6 top, I had to jump in and start getting some better quote times. He also is still new at the computer so he wasn't the fastest. After I switched them spots and then got Grace on the computer, I pulled him aside and told him why I did what I did and that it wasn't a reflection of his lack of skill, but that he is still learning the computer and on a high volume night like tonight, I need someone a little more familiar with it. He said he understood. So I'm glad we're on the same page.
At the very end of the night is when the comps came rolling in. Mandy's A6 had a trio roll and a veggie roll on their table and didn't say anything until they were done with the other rolls on the plate to tell her that they didn't order them. She told me she repeated the order back to them and they agreed to it, but when she told them that they told her that they come here all the time and would have heard her. So I had to comp them to guest changed mind. Then Miho's A7 said Tonpai yaki but meant tako yaki. So I had to comp that too.
Bloody Mary Mix is not being made on the regular. This is a PM opening duty. I will be mentioning this in the shift notes to refocus everyone's attention on it
Apparently we still need to go over seat numbers. Mandy had a party of 6 at A1/5, and everyone was ordering individually, and she put in seat 1 as the first seat to her right and counter clockwise, when it should be the first seat to the left and clockwise. I have added a handwritten note to the shifts notes, but if we can add it as a note again, I guess we need to continually drill this in.
Specials?
The February contest is over. We still have a ton of Queen of Hearts Cab and Chard left. After we run out of Canyon Road Sauv Blanc and Cab we will be using these as our house wines until they are gone. Just FYI (this can go in the shift notes as well)
3 Staff members that stood out (why/how):
-Surprisingly Joel was a super team player tonight. Saw his prebussing the B's on his way back from his back B's section, and he was very quiet and stealthy as well.
-Nate still needs to get his sea legs. He is very sweet and very quiet, and I told him I hope I was scaring him by being too over bearing. He said he has a thick skin. So that's good. I look forward to seeing him develop.
-Naoto was middle Bs and had all 3 parties tonight. His sales were over $2,000. And he did fantastic. I'm glad I put him in the middle B's and not Mandy. he handled it like a champ!
Any VIP's in?
Lunch: some regulars for sure- I chatted with almost all of them (except for the couple where the guy looks like Alex and the lady is Asian and now they have that baby- they're just unchat-able.)
Dinner: No regulars tonight. Lots of new faces.
The GM of Sala & Betty came over with some offerings to say hey, post lunch. Very nice guy. Ray. He dropped of 3 sandwiches to try. I gave them to the PM staff for pre shift.
Comps& Void Detail:
Lunch: Just makani stuff
Dinner: The aforementioned Guest Changed Mind items. Voided a crunchy dynamite overring not made, voided a yasai was salvaged for another table. Kome bucks for an ABW for Joel.
R&M needs?:
Another chair broke tonight. Luckily no one was sitting in it.
86'd items/ need more?
Hot Sake. I ordered 2 boxes specifically because I knew we would run out. And only 1 was delivered. I did not find this out until we ran our, however. So we started using the 1.5L bottles and heating it up, but we soon ran out of that too. Tomorrow we will have to use the Living jewel until we get a box of Hot Sake Monday morning. Real bummer.
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