Friday PM 7.24.14

LY Dinner Sales:$6269.40
Projected Sales:$7204
TY Dinner Sales: $4999
+/- : -$2205 short of dinner projections, -20% down from LY dinner. -16% down from all day LY

Dinner Covers:214
Avg PPA (Sales/Covers=PPA= (214/4999)=$23.36

Weather:Hot

Any Special events going on?:None that I am aware of.

Who worked?: 

Sofia, Clair, Sayo, dusten, Joel, Lina (H), krystin (CT), Kaori (FR)  

Flow of Business, Cuts and Ticket Times:
We started off steady. It was good having everyone in at 4pm. Today Jason was 40 minutes late and I had to give him a call to see where he was. He showed up to work and he was late because he got into an accident on his bike! He split open his chin and chipped two teeth and hit his head hard. I had him sit down and check him out. Krystin came in early CT and ran to HEB to get some Liquid Band-aid to see if it would help since he didn't want to let the team down. When she came back I looked at his chin again and realized he may need stitches and may even need to go to the hospital. I told him there was no way he could work tonight. He understood and said he was going to bike home, but I was scared he might have a slight concusion from when he said he hit his head, and i didnt want to send him on his bike after saying that and seeing him so I asked Krystin to drive him home so he wouldn't bike. He said he is going to try and go to the dr tomorrow after he sees how he feels and I am in contact with him and will alert everyone else and schedule accordingly if need be.

So- we were down an SA. I immediately alerted the staff of this to bus their own tables as much as they could and do waters throughout the restaurant. This was a good team building day because everyone stepped out of their own section to lend a hand to everyone else. I felt like this was good after talking about how it seems like people forgot how to work as a team or started only working for themselves and not for Kome. I saw everyone step up and it ran smoothly with all hands on deck. It was a slow Friday, but we were all stayed busy.

At one point the iPad went down with the app and it was just showing a blank screen for 20 minutes after I restarted it twice. I exited the app completely, confirmed the wifi was working and still nothing..Lina had to start taking names by hand. I was going to reinstall the app but saw there was an update so I did that quickly and it finally came back on with no data lost. That was a hecktict 15-20 minutes. But we bounced back from that and everything was fine and no one waited too long. 

I went 3 on at 9:45 and 1 on at 10:40pm. We had a few tables come in between then but it wasn't anything like a normal crazy Friday night. 

3 Staff members that stood out (why/how):
Krystin really helped out tonight by getting liquid band aids to try and help Jason but then driving him home. She also CT but watered the restaurant throughout her shift, set tables and helped bus. I bought her dinner tonight, an earth wind and fire roll

Kaori defiantly took her SA and FR skills and combined them. Full hands in and out each time, and made constant laps when she knew she wasn't needed for another minute or two from the kitchen

At one point I didn't even know what section Sofia was in because she was helping out so much. She made laps bussing the restaurant and waters on her down time. She set up any/all tables when she could, I definitely give her praise tonight.

Any VIP's in?

Comps& Void Detail:
Kristin's roll

Makani

Buzz table 

Snow pierce

BOH/sushi

Manager

Shrimp temp misring

Bday dessert

Tsukiji carp misring wasn't made

Tsukiji carp owner comp---cute couple came in at 6 and said 1 year ago they had their 1st date at Kome and wanted to sit in their exact table (cute) AND they're now getting married in 2 months (super cute)....so they love Komé and we wanted to send them something nice and they loved it!
R&M needs?:

86'd items/ need more?

Friday 7.25.14

LY Lunch Sales:$2160
Projected Sales: $2245
TY Lunch Sales:$2085
+/- : down 3% from LY and short $160 from projected
Covers:  120
Avg Check:  $17.37

Weather: Sunny and warm.


Who worked?:
Lindsey, Sayo, Alex, kate CL. Lina Host, Hiroe FR, Jason SA-TR/ Kaori SA-tr

Flow of Business, Cuts and Ticket Times:
Decent lunch. Filled up around 1, but it didn't really turn out to be much, as it died down after the initial pop. I cut Sayo at 1, and held on to the other 3 since people were still somewhat coming in on a regular basis. So I kept all 3 of them on until close. It wasn't that we had a weaker crew on or anything, but I just wasn't feeling the teamwork or solidity from them. But I didn't feel confident that they would step it up if need be. I don't know why I was feeling that way. Maybe there were just too many hands on the floor with Jason training Kaori. They're both really intense workers, so perhaps I was feeling a bit of that. Who knows. 

3 Staff members that stood out (why/how):

• Alex is still not using the check presenters. Last Saturday she was using app plates or cups to drop checks in and I had to correct her and today she wasn't using anything. She said she doesn't like them, and I told her that I don't care, she needs to use them. So, just keep an eye on that. 
• Kate was quiet again today. I'm getting a feeling from her that she is looking for something else or is feeling "blah" about Kome again. Kind of like last year when she left to go to Mettle, but then came back all bright eyed and bushy tailed. She's been giving a lot of her shifts away, which is why I scheduled her only 2 dinner shifts next week and several lunch shifts. 
• Kaori seemed excited about SA-ing but also a little timid. She was training with Jason so maybe that was some of it. At one point she had the towel sitting on dirty plates and I had to tell her not to do that. And I told Jason to relay to her that her main task is to bus, wipe & set the tables. Everything else is secondary. Jason said she had a lot of nervous energy today, so something to keep an eye on. Her jitters give me the jitters

Any VIP's in?

Comps& Void Detail:
Comp'd 1 yoshizo roll because she was allergic to avocado and the menu doesn't state that the Yoshizo has avocado in it. 

R&M needs?:

86'd items/ need more?
We need more small tea pots

Thursday PM 7.24.14

LY Dinner Sales:$4210.60
Projected Sales:$4642
TY Dinner Sales:$4943
+/- : $300 over projections, and 17% over LY dinner and 15% over all day LY

Weather:pretty hot

Any Special events going on?:no

Who worked?:Sayo, Clair, Sofia, Lindsey, Dustin, Kaori (FR), Lina (H), Sarah (h), Jason (FR)

Flow of Business, Cuts and Ticket Times:
Tonight started out slow, we didn't fill up or get on wait until 7:45/8. Once we did fill up we had a great night. We stayed on a busy wait until 9:50. Everyone was super hustling today. I went 3 on at 9:45, which is late but I needed all hands on deck so our service wouldn't be compromised.
I had an issue with Sayo when I came on. Well 2 things. Sushi bar put the wrong roll on a plate of 3. Sayo didn't check her ticket or announce the rolls when she brought them to the table. I explained to her how it is necessary to be checking every ticket and every item you see, but on top of that to announce items when you go to the table.
Other than that tonight was steady and pretty busy. Thursdays seem to be getting a lot busier.

Lina and Sarah were hosting together tonight (schedule mix up I think) this would have been sarah's first night time hosting out of training. I told her it would probably be getting busy and we agreed that this would be a final "train" on a busy night. I'm happy I did that because it was busy and she would not have been able to handle it. She is doing a little better but still lacks confidence and a voice. I don't know if this is going to be a good fit for her, unless she miraculously blossoms into a super hosting miracle.

The sushi printer has been acting really strange, I remember a while a go it was sending duplicate tickets but then it stopped. Tonight Lindsey was trying to stagger her table items and put a hold on a Crunchy Dynamite, Go-Go, and Longhorn roll. She later came to me saying the sushi bar made it twice and after looking at the tickets there was a print time at 9:26pm and another identical ticket with the print time at 9:42pm. There was also nothing to void since it was only rang in once...very strange I am not too sure how to fix this
3 Staff members that stood out (why/how):

Any VIP's in?

Comps& Void Detail:
birthday dessert, comp
buzz table edamame
negi torro, customer didnt like
midnight sun, misring
farm salad, no made
hitachino float, no made
R&M needs?:
Hitachino Float is $1 more on the computer than on the menu, when I tried to change it on the POS screen I couldn't get into the specific special selection. I'll see if I can change in back office
86'd items/ need more?

Thursday AM 7.24.14

LY Lunch Sales:$1359
Projected Sales: $1632
TY Lunch Sales:$1443
+/- : missed projected by $189 but BEAT LY by 6%


Weather:Rainy in the early morning but cleared up by lunchtime. Warm. Muggy

Any Special events going on?: nope

Who worked?:
Sayo, Sophia, Johnny, Lynn. Krystin Host, LinaFR-TR/Jason FR-tr. Joqauin SA

Flow of Business, Cuts and Ticket Times:
Mellow lunch. Got close to filling up but never quite hit that pop we were looking for. I cut Sayo by 12:55, and then Sophia at 1:15, and Johnny at 1:45. Sold quite a few bento boxes today- ran out of Soba noodle salad and had to change it to Seaweed Salad, but Take said something about them not plating it right (and then I saw a clump of seaweed salad sitting on the sushi bar expo line, so I'm assuming it had something to do with that) so we 86'd it.  But we still sold about 12, so it wasn't a bad day at all. No long ticket times. Had a guy at A7 order the bento and expect Soba, but we had just changed to seaweed, and he didn't like seaweed so I got him a regular salad instead and he was really happy.

3 Staff members that stood out (why/how): 
-Johnny was super helpful this morning in his downtown. had hops and grain come in and he restocked it as well as unpacked all the cans and put them up in the office. 
-sayo seems to be doing well
- Joaquin needed very little pushing today. Seemed eager to work

Any VIP's in?
Paul from Pioneer, The director of the Global Catch Documentary (he's a feisty one,I'll tell you what), Yoed came in for lunch and Kayo sat at the bar. 

Comps& Void Detail:
FNF for Paul, Owner comp for Kayo.  FNF for the director guy's side of kimchi and side salad ($2.50 total) since he was being feisty over the price of wine (which we have appropriately priced, just BTW) 

R&M needs?:

86'd items/ need more?
We're still in a kid cup dilemma. no lids but now also running low on cups themselves. Can we get this sorted our?

Wednesday AM&PM 7.15.14

LY Lunch Sales:$13653.50
Projected Sales:$1691
TY Lunch Sales:$1983
+/- : $292 over projections and 45% over LY lunch

LY Dinner Sales:$3653.50
Projected Sales:3890
TY Dinner Sales:$4440
+/- :$550 over projections for dinner, 22% up from LY dinner and 28% over the whole day LY!! good day

Weather:Hot and humid

Any Special events going on?:None that I am aware of

Who worked?:
AM:
 Krystin, Sayo, Kate, Lynn, Ruthy (H), Sarah (FR), Joaquin (SA)
PM: 
Alex, Jason, Sophia, Lindsey, Stephanie, Ruthy (H), Joaquin (SA), Kaori (FR)

Flow of Business, Cuts and Ticket Times:
AM:
This morning started out pretty slow. It was Sarah's first day as a food runner on her own. We had the first day of the Bento box and I think it went really really well!! Sayo sold one to her first table and from there on out it sold really well. The servers said the ones who ordered it had a great reaction and were happy how delicious, filling, and reasonably priced it was. One person told me "you are going to have to start making a lot more than 15 once people hear about this!!" 
I made some early cuts, it never filled up but sushi bar got a little backed up towards the end so I voided the sushi lunch from BOH and they ordered something else.
I had one issue with a customer who ordered the gyu don and picked all the fat off it and when i went and talked to her I explained this is they cut of meat we use and this is how it looks and is supposed to taste. I explained to her that I could make her the gyu over but told her it would be exactly the same (becasue thats how its supposed to be). i offered to make her something else and she said she was ok and very very nice i took 10% off her lunch.
PM:
Tonight started out ok. we went on a full wait by 7:30. We had some regulars walk in at 6:30 needing a table for 8 and we didt have any partys so we stuck them in the party room and thy were sooooo excited to be in there, it was for their daughters bday.
i went 4 on at 8 and by 8:45 it was really slowing down I went 3 on at 9 and was nervous to get another pop but it never came. Still a solid steady night


3 Staff members that stood out (why/how):
-stephanie remained calm, cool and collected during dinner
-Sarah needs confidence when shes on the floor. I dont know if she is just timid in general, or if she is shy and nervous
-Krystin did a good job taking her time to ring things in
Any VIP's in?

Comps& Void Detail:
tenzaru - 86'd
gyu girl- 10%
bday dessert x2
R&M needs?:

86'd items/ need more?

Tuesday AM&PM 7.22.14

LY Lunch Sales:$1298
Projected Sales:$1365
TY Lunch Sales:$1351
+/- :   -$14 short from projections, but 4% up from LY lunch

LY Dinner Sales:$3848
Projected Sales: $3640
TY Dinner Sales: $4644
+/- :$1004 over projections and 21% over LY dinner, and 16% over for the whole day

Weather:Hot and humid

Any Special events going on?:None that I am aware of

Who worked?:
AM:
 Alex, Kate, Johnny, Lina(FR), Jason(FR-tr), Sarah(H)
PM: 
Alex, Kate, Lindsey, Jason, Miho, Ruthy(H), Kaori(FR), Joaquin(SA)

Flow of Business, Cuts and Ticket Times:
This morning was pretty slow. We never went on wait but we were close to filling up. Sushi bar got backed up, Kazu had a lot of sushi lunch at one time. I watched this happened and made the servers aware to tell their tables sushibar will take longer. Kazu was better at giving me an accurate number to how long things will take which helped me brace the customers. There were no voids/comps. Overall a good shift.Cut to 1 at 1:45

Tonight we filled up and went on wait by 6:30. We had a party who ordered a lot of sashimi and nigiri pieces which really backed sushi bar up. until 9:20pm we were at 30min sushi bar tickets. As soon as I saw so many being printed I let servers know to tell their tables. Being able to catch this problem right when it started was good because the tables were already told it would take a long time and no one was upset.


3 Staff members that stood out (why/how):
Joaquin was doing ok today and was pretty focused, but at the end of the night he got a little distracted talking to Ruthy. Just because she didn't have anything to do at the moment doesn't mean you don't
Alex did good today. She was on a double and had the party room full until 9:45pm. She didn't rush or cut corners to get out early. She was very through with her side work.
Kate seemed a little distraught today, very quite and didn't really ask for help. I had to ask her when she got busy
Sarah's first solo day hosting. She has the fundamentals down but she needs more confidence and to be louder

Any VIP's in?

Comps& Void Detail:
F&F for my roommate who came in
Void sunshine roll, wasnt made, misring

R&M needs?:

86'd items/ need more?

Monday 7/21/14 recap

LY Lunch Sales: 1383
Projected Sales: 1683
TY Lunch Sales: 1491
+/- : -$192 from projected and up 8% over LY

LY Dinner Sales: 3498
Projected Sales: 4180
TY Dinner Sales:4678
+/- : over $498 from projected (!) and up 34% from LY (!!)

Weather: Warm and humid.

Any Special events going on?:

Who worked?:
AM: Camacho, Sayo, Kate CL, Joaquin SA and Krystin FR
PM:

Flow of Business, Cuts and Ticket Times:
AM: Fairly slow. Went on a short wait when all but the sushi bar was full (around 12:15pm). My notes say Kate was flustered, but I don't remember why. Chances are, no real reason. Everyone pretty much cleared out by 1pm.
PM: Decent dinner. Nothing out of control. Everyone was fairly busy as we only had four servers tonight. Joel almost lost his job today. We figured him for a no-call no-show, but he finally answered the 3rd time we called him. He said he thought he was supposed to be here by 5:30pm. Elizabeth gave him a good talking to ( I assume) and sent him home... only he decided to stay and eat at the sushi bar. Clair took care of him. She said he left her a very decent tip, but then he gave me $10 for her to get herself a glass of wine. I advised her to maybe share that with Krystin, as she opened alone because of him. We went on a wait around 7pm and stayed on until 9:15pm. I cut Krystin at 9:30. Stephanie had a rough time today. She told me she has been working 7 days a week, and she will NOT be picking up a Saturday shift as it will be her day off. We had another 6 top in addition to our reservation and I let that go to Miho to give Stephanie a break. She got her bearings again and coated right through the rest.
I gotta say, Jason kinda irked me tonight. I'm happy to help anyone and everyone when they need it. I saw to large tables leave as he was doing other things, grabbed a large tray and headed over. I asked him to go and grab another tray for the dishes, as I had the glasses ready to go. He either ignored me or didn't hear me, so I repeated myself and he told me he could fit it all on one tray. At that point I just walked away and watched him take twice as long as necessary to do the job. All this took place next to Kayo and Eileen's table. Had they not been there, I think I would have told him one 3rd and final time and not accepted any other answer than, "okay." For someone with no experience outside this restaurant, or much at any other job for that matter, he sure seems to think he knows a lot.

3 Staff members that stood out (why/how):
AM: 3 people with 3 servers? I'll just say that I think Sayo did a good job. Camacho was solid as always. Joaquin did his job.
PM: Krystin did a really good job today. I helped her until Clair arrived. She had 7 or 8 tables by that time all over the restaurant. I think it was a good exercise for her to prioritize as well as verbalize when she needs help. I noticed her selling a good amount of kitchen and sushi specials. Clair and Miho also did very well, but I expect a lot from them.

Any VIP's in?
AM: Regulars I recognized but do not know
PM: Kayo and Eileen, a few other regulars that I'm not familiar with. One guy was here with a group last night came back tonight and ordered omakase. Take doesn't know him either.

Comps& Void Detail:There was a bottle of snow maiden for Stephanie's table. She didn't know we were out. An iadako that the guest changed their mind on. I took $1 off a check that the happy hour seaweed salad price didn't ring in correctly. a 10% buzztable birthday discount. Thinkery 21 discount.

R&M needs?:Well the server sink was leaking all crazy for 2 days, but I fixed that myself... POW!

86'd items/ need more? We NEED trash bags. Snow maiden. We're out of the Daidai, and running low on the Classic ale. I'm guessing the new specials are soon to follow.

Sunday PM7.20.14

LY Dinner Sales: $4110.40
Projected Sales:$3988
TY Dinner Sales:$4094
+/- :$106 over projections, 0% over Ly dinner but overall 1% over LY

Weather:Warm and sunny

Any Special events going on?:None that I am aware of

Who worked?:Joel, Krystin, Sayo, Clair, Dustin, Kaori(FR), Ruthy(H), Jason(SA)

Flow of Business, Cuts and Ticket Times:
full and on wait by 6:30, 815 went 4 on. kept new servers at current sections and gave 1st cut to back b's and sushi bar. At 915 went 2 on. It died down quickly tonight and I was hesitant to cut back too much because last Sunday got really busy, but, it was very slow.
Ticket times were consistent.

3 Staff members that stood out (why/how):
Dusten and Clair did a good job tonight stepping up with sections when cuts were made so the new servers werent overwhelmed with too many tables.
Kaori did some great prebussing
Any VIP's in?

Comps& Void Detail:
change mind on Kome Fries
wasnt made kome fries
shumi misring, to tempura
wasnt made asahi draft
5 ikura nigiri void, 86'd
buzz table edamame

R&M needs?:

86'd items/ need more?

Sunday AM 7.20.14

LY Lunch Sales:$2186
Projected Sales: $2230
TY Lunch Sales:$2248
+/- : beat projected by $18, and LY by 3%

Weather:Warm and muggy. in the 90's again

Any Special events going on?:Not that I know of

Who worked?:
Krystin, Clair, Joel, Stephanie CL. Ruthie H, Jason SA, Lina FR

Flow of Business, Cuts and Ticket Times:
Another line of people waiting outside the door for us to open. We had the 10-top reso right at noon and then had the dining room full by 12:30. It was a busy lunch until about 2pm when it really started to die down. The last hour we got maybe 5 tables in, so I cut down to 2 at 2pm, and then 1 at 2:45 since not a lot was going on. Had another 10-top reso that didn't seat until about 2:30. Ticket times were good, never saw any huge issues. It was getting a little hairy because we were running out of ramen bowls- so just remind servers to be prebussing these off tables as soon as they are done, so we can get by until more are purchased. 

Had an instance worth mentioning today, about Greg. Actually, perhaps let me back this up with something from last week (which wasn't a big deal, but proves my point now). I ordered my large salad with plum dressing on the side. Christina knows exactly how to make it. When she was done, Greg decided to sprinkle cheese on it, just to be fancy or whatever. Well this morning, we had that family that has the 2 kids that have severe allergies (they came in for the first time a few months ago, and had brought in-n-out burger with them- when I asked that they don't bring in outside food with them, they explained to me their children's allergies and thought that they wouldn't be able to eat anything here. I ended up getting them boiled chicken and plain rice, and they were so happy- they come in maybe every other week or so, and get the same thing. They're super happy now, and really nice) Well, I went to the back and let Daniel know that Stephanie was going to ring in open food, and this is what it was. It needed to be boiled in water, not broth, and served with plain white rice. When I went to check on it, I saw Greg pulling the chicken out of a bowl of broth. I asked what he boiled the chicken in and he said Udon broth. I told him it needed to be boiled in plain water he said that it doesn't give the chicken much flavor so why did it matter. I told him it matters because the children are allergic to a number of things, soy being one of them. And now the chicken needed to be re-made. I told Greg that if I ask for something a particular way, that's the way I want it. If I didn't catch that, those children could have gotten sick. The family was appreciative that I could the mistake and were happy to wait, but in an instance like this, where they have become regulars and I have developed a good rapport with them, I'd like to keep it that way. Today they brought in 6 other people (they were our noon 10 top reso) so they are good customers of ours. 

3 Staff members that stood out (why/how):
Lina- really efficient food runner- vocal when coming through the service station

Krystin- still needs some help- saw empty water glasses, and she took a little while to get set ups out to her table. She kept her cool today though, which was good.

Stephanie- great job closing. Proactive in her downtime restocking the cooler, and putting glassware away 

Any VIP's in?
Chi and his family, The always wonderful Mr.Cook and some friends. The family of regulars with the boiled chicken kids

Comps& Void Detail:
Voided a Kirin22 b/c we were 86'd
Voided a tonkotsu, they changed their mind, wanted more drinks instead
Voided a Katsu Teishoku, they wanted a don buri instead

R&M needs?:
I changed the light bulb in the mens room. Hence the ladder in the office. 

86'd items/ need more?
We only have 3 Dai Dai left, so we will have to change the specials on Tuesday. Cameron, please do a count of all the Hitachino Nest Beers at the end of the night and email Vince and Myself with the counts left on them so we can figure out what we will feature on Tuesday, going into the last week & a half of the promo.
In addition to Ramen bowls we need Ramen spoons please.
As well as clear soup bowls.

Saturday PM 7.19.14

LY Dinner Sales:$6282.50
Projected Sales:$6704
TY Dinner Sales:$6977
+/- :$273 over projections, 11% over LY dinner, up 9% from the whole day last year

Weather:Hot, cool evening

Any Special events going on?: None that I am aware of

Who worked?:Alex, Miho, Joel, Naoto, Dusten, Ruthy (H), Jason (SA), Hiroe (FR).

Flow of Business, Cuts and Ticket Times:.
Tonight we were on wait by 6:30pm. We had a lot of mixture between 2top to larger covers. We got off wait at 9pm and never had another pop. At 9:30 I cut to 3 on and at 10:30 went 2 and 10:45 was 1. We were pretty steady but it seemed slower than normal.
Ticket times were consistent throughout the night.

3 Staff members that stood out (why/how):
Alex was cut but she was very vocal in seeing how she can help her other co workers.
Miho was asking for help at the right times
Hiroe was prebussing 2 hands in 2 hands out

Any VIP's in?

Comps& Void Detail:
F&F for a friend of mine who came in.
Voided a few hitachino nest because they  ended up becoming a "paring" later.

R&M needs?:
Need a new hot water heater for tea. Kayo said she will order one from amazon.

86'd items/ need more?
 **Lots of payouts today during checkouts, need to go to bank in the AM

Saturday 7.19.14

LY Lunch Sales:$2337
Projected Sales: $2422
TY Lunch Sales: $2377
+/- : up 2% from LY, short $45 from projected

Weather: 80's

 Who worked?: 

Alex, Stephanie, Lyndsey, Clair CL. Jason/Hiroe FR, Joaquin SA, Lina, host  

Flow of Business, Cuts and Ticket Times:
It started slow and stayed that way until about 2pm. We had a 15 top call and say they were going to come in at 1pm, and they did. Trickled in and were compete by 1:30. Got all the big A's (5-8) freed up and got the table sat by 1:45. They came in as 3, then another woman showed up about 30 minutes later, and they paid their check after being at the table for an hour, but then continued to sit for another hour just talking. I really needed A7 in order to seat the 15 top. I asked Takè if he knew who they were, at A7, He said yes. And said it was ok if I asked them to move. It was a little uncomfortable. But they left. Otherwise I'm not sure how long they would have sat there. After we got the 15 top down, we went on a wait around 2:30. At that point I had already cut Alex so it was up to the other three gals. Alex stuck around to the end to help out with the volume. Had a woman and her son sit at b5 and order food then when it came out she asked for it to go, and hustled Stephanie about it. Had Jason spill Hiyashi sauce on someone, so I comped that. Had 2 ramen go out without chasu, after they had already waited 40 minutes. So I comped those. Had some 35-45 minute kitchen tickets, but pretty much everyone was understanding. It got a little tense there during the last 30-minutes. 

Any VIP's in? Toshi's family. 

Comps& Void Detail: the ones mentioned above. No AM makani, Takè had me order pizza for everyone. 

R&M needs?:

86'd items/ need more?

Friday 7.18.14

LY Lunch Sales:$2156
Projected Sales:$2360
TY Lunch Sales:$1861
+/- : down 14% and short $499 proj

LY Dinner Sales: $5347
Projected Sales: $6240
TY Dinner Sales:$6744
+/- : up 26% over LY and over $504 from proj

All day we were up 15% from LY and we did $5 over projected! That's crazy close!!!

Weather:  cooler but muggy. Chance of rain but it never did. 

Any Special events going on?:

Who worked?: 

Alex, Johnny, Clair, Sophia, Stephanie CL. Lina host, Jason SA, Kaori fr   

Flow of Business, Cuts and Ticket Times:

Started off ok, went on a wait by 6:15, and were on a steady 20-30 minute wait until about 8pm when the bulk of the guests arrived and bumped the wait up to 45 minutes. Had 3 tables wait 15 minutes over their quote time but everyone was real understanding. I brought out 3 miso soups to a young family that were just so sweet waiting over an hour for their table (and 20 minutes over quoted time)

Ticket times were good the majority of the evening until a bunch of tickets came in around 9:15 for fry items, which bombarded fry station. Steve struggled, Vince popped in and helped him out. We had a few 45 minute fry ticket times, but everyone again was really understanding and most had food on the table already. Few comps tonight. 

Ran a Hitachino Nest Pairing Contest and Stephanie won, selling 7 pairings, and 1 hitachino nest beer on it's own. Her prize was a mixed 6 pack of Hitachino nest beers. I think it was good motivation- they were all very excited about the prize. I rung in 6 beers and comp'd it to Kome Bucks. Stephanie was so excited to win. 

Any VIP's in? Aaron Franklin & his wife (Stacy) were in with their baby and Stacy's dad as well. They loved everything. Rachel & Carlos. Leslie & friend. Regular who I've seen before but finally got her name: Brooke. I believe she is in transition (male to female) she's super sweet, comes in often, and was in with her girlfriend Sandra, tonight. It was Sandra's first time here and she loved it. Amy Westlake & Husband were in. Another regular, Corey, with 4 friends. 

Comps& Void Detail: 

Voided a mex coke steph double rang, a bottle of dreamy that was 86d, had a Fnf comp for franklins, eom day off comp for Cameron's table. 

R&M needs?:

86'd items/ need more?

Thursday 7.17.14

LY Lunch Sales:$1460
Projected Sales:$1663
TY Lunch Sales:$1720
+/- : beat LY by 18% and projected by $57

LY Dinner Sales: $4021
Projected Sales: $4368
TY Dinner Sales:$4689
+/- : 17% over LY and $321 over projected.

All day up 17% and $378 over projected

Weather:Sunny, muggy. Looked like rain all day but didn't actually rain until about 8pm

Any Special events going on?:


Who worked?:
Lunch: Camacho, Lindsey, Lynn CL. Ruthie host, Hiroe/Jason FR/Tr, Joaquin SA
Dinner: Lindsey, Naoto, Sophia, Taylor, Dusten CL. Lina host, Jason SA, Hiroe FR

Flow of Business, Cuts and Ticket Times:
Lunch- drastically different from yesterday, slow all afternoon. Never had a wait, but it remained steady enough for me to keep everyone on until 1, when I cut Lindsey. went down to just Lynn by 1:30. The afternoon sizzled out just like the hot sun.

Joaquin was much better today. It's probably because he was 40 minutes late. I gave him a come to Jesus talk, or a do or die talk, whichever you prefer. I was very close to just letting him go today, but I am giving him a final shot in the dark. I told him if he is late, calls out, or shows a lack of performance like he has done all week, then I'm firing him. This is his wake up call. Anymore misconduct and he's done. He kicked it into gear today at lunch and was on top of everything. Let's hope it stays that way.

Dinner- Happy hour started great. I've seen a significant boost in business on Thursdays during happy hour, it's very noticeable. It gets busy the first hour, then form 6-7pm is a lull, then it starts to slowly pick back up again. We went on a wait around 7:30 and stayed on the wait until about 9ish. I cut Lindsey around 9, and Naoto at the same time. Went down to 2 by 9:15. We had 2 parties in the party room and an additional 7 top walk in. The flow of the evening was a little off. It was consistent but also inconsistent.  I can't quite put my finger on it.

Any VIP's in? Ransom was in late night without David (David had a business dinner meeting), a few other familiar faces were in tonight as well, those names escape me however

Comps& Void Detail:.
Comps: Kome bucks for Taylor, Training meal for Naoto IOU from Cameron, usual other comps, a handful of buzztable comps, Guest DNL for a gyoza that was undercooked, 

Void: hh sake for naoto, rung on wrong ticket, void blt frexienet 86'd. voided sake toro nigiri for naoto misring,

R&M needs?:


86'd items/ need more?

WED PM Recap 7/16/14

LY Dinner Sales: 4800
Projected Sales: 5182
TY Dinner Sales: 4332
+/- : -$860 from projected and -10% from LY

Weather: Hot and Sunny, slightly humid. Pleasant after the sun went down.

Any Special events going on?:

Who worked?: Sophia, Camacho, Sayo, Naoto, Kate CL, Hiroe FR, Joaquin SA

Flow of Business, Cuts and Ticket Times: Slow but steady. We didn't fill up until just after 8pm. Camacho expressed an interest in leaving early, no one else objected so I cut he and Sayo at 8:50pm. Sophia cut at 9:30pm.
Had an issue with the Hitachino pairing button not charging tax. Cameron walked me through the steps and we sorted it out. I had a fairly elaborate system for ringing in the specials. All of that is detailed on the specials board. Seemed to work out fine.
Joaquin seemed to be a little more with it tonight. i rarely had to remind him about much of anything. I think maybe on his days that he doesn't do well, he is allowing himself to be distracted and socializing more than paying attention to his duties. I know Cameron had a good talk with him. I just hope for his sake it sinks in and he hustles a good bit more.
Sayo seems to be coming along well. I don't know if she is pushing specials yet. I don't recall any misrings from her.

Any VIP's in? Justin and Christine, Owner of Agua Dulce

Comps & Void Detail: COMPS: I sent a couple of glasses of Cava to Christine and Justin, A beignet to Agua Dulce owner as per Kate's... suggestion, if not polite insistence. Took in a single coupon for both the Thinkery 21 and Snow Piercer promotions. VOIDS: Several misrings. Tsukiji Carpaccio to S3 was supposed to be the set. There were a couple of nama-sake nigiri that were meant to be sahsimi orders. One for Naoto and one for Sophia I think. Also Kate misrang a special for the Agua Dulce folks. They only had a single pairing but both specials. 

R&M needs?: I had to order ice pretty early on. I assume the machine has the hardest time keeping up during the warmest part of the day. It was still light outside. We didn't run short once it got dark. I think it might be a good idea to have slightly more sternly worded signs regarding our seating policies, to-go ordering and all of the other grey areas with which customers take exception. I'll think more on that and try to have ideas for the meeting.


86'd items/ need more? House white.

wendesday AM 7.16.14

LY Lunch Sales:$1561
Projected Sales:$1640
TY Lunch Sales:$2234
+/- :43% over LY lunch, $630 over projections


Weather:hot

Any Special events going on?:None that I'm aware of

Who worked?:Kate, Krystin, Lynn, Joaquin (SA), Ruthy (H), Hiroe

Flow of Business, Cuts and Ticket Times:
Today was very busy, we went on wait by 11:45am and stayed on wait until 1:45pm but we had tables walking in all the way to 2pm. Towards the end of the shift sushi bar ended up getting really backed up...some people waited almost an hour for rolls, before it got out of control, I noticed sushi bar getting backed up and made sure the servers were letting their tables know there may be a wait for sushi bar items. I did have to comp some items due to unhappy customers and long ticket times. i gave $30 Kome Bucks away with the intent for people to come back. Most people understood, it was our usual customers or people who have ate with us before and they commented on how busy it was and how they didn't expect it (we didn't either!) since the kitchen wasn't backed up I also send some edamame to tables waiting for sushi items, so they had something to munch on.
I had one unfortunate guest on S7 who waited an hour for a sushi lunch. Her husband ordered 2 rolls and already finished while they were waiting. I talked to them and sent edamame over and explained to them the situation. They were not happy. I took the sushi lunch off the bill and gave 50% off the rolls her husband ordered. She ended up cancelling the order after an hour and they paid their bill and left. **regardless if sushi, or kitchen is busy, if they could accurately quote times for items that would be so helpful, no matter how long. I got quoted 25 minutes for sushi lunch during the rush so I expressed that to the table and 35+ minutes later it still wasn't out.

After my talk with Joaquin yesterday I could tell he was making an effort today about prioritizing making sure tables are set if theres a wait or prebusssing, waters etc.
Any VIP's in?

Comps& Void Detail:
Compd long ticket time rolls

R&M needs?:

86'd items/ need more?

Tuesday AM&PM 7.15.14

LY Lunch Sales:$1451
Projected Sales:$1293
TY Lunch Sales:$1441
+/- :-1% down from LY, but $148 over projections

LY Dinner Sales:$4500
Projected Sales:$3687
TY Dinner Sales:$4394
+/- :-2% down from LY dinner, but $707 over projections


Weather:Hot but muggy. Thunderstorms are expected later

Any Special events going on?:None that I am aware of

Who worked?:
AM:
 Johnny, Camacho, Kate, Joaquin (SA), Lina (FR), Sarah (FRtrain), Ruthy (H)

PM: 
Krystin, Alex, Lindsey, Taylor, Lina (SA), Ruthy (H), Kiroe (FR)

Flow of Business, Cuts and Ticket Times:
AM:
 Today was slow but steady. We didnt fill up until 12:30 but even at that we still had at least one or two tables free. We continued at this pace until 1:45 which is when I went 2 on. Today we were 3 on with a SA. Joaquin has really been seeming off his game the last week or so Ive been working with him. Today was no better than any of the other days. He was slow and attentiveness to his surroundings and slow to anticipate his next moves with coming and going tables. I had to give him a lot of direction during his shift and he asked if he could talk after his shift. In the office I explained to him if he wants to move up he has to work for it. I told him he has to be aware of his surroundings and be able to prioritize and multitask his thoughts and executions. I told him he needs to be able to communicate with the Host and know where the next people will be sat etc. Hopefully this talk strikes something with him.


PM: 
Tonight was good.  We didn't pick up as much as expected, I think the rain or chance of rain might have scared people away. We did go on wait for about an hour and half but it was mostly 3+tops. It looked really busy in the lobby but that was because everyone was hiding from the drizzle!
Over all everything went smoothly. Lina took Joaquin's SA shift tonight and did an amazing job, she was quick and focused and I don't think I saw a single dirty table. Very refreshing.

Any VIP's in?

Comps& Void Detail:
We had some long ticket time comps for dinner but then recovered


R&M needs?:

86'd items/ need more?

Wholesale--Congress gets credited for one, non dated earth wind ad fire roll.

on the POS siracha bloodymary qualifies for a birthday promo dessert?

Monday AM&PM 7.14.14

LY Lunch Sales:$1481
Projected Sales:$1583
TY Lunch Sales:$1360
+/- :-$223 short from projections and -8% down from LY lunch

LY Dinner Sales:$3668
Projected Sales:$4214
TY Dinner Sales:$4454
+/- :$240 over projections, 21% over LY sales and 13% over the whole day LY

Weather:Today was very, very hot and turned into a hot evening

Any Special events going on?:None that I am aware of

Who worked?:
AM: Joel, Krystin, Kate, Joaquin (SA), Ruthy (H), Hiroe (FR)

PM: Krysten, Joel, Jason, Stephanie, Taylor, Jason (SA), Lina (H), Sarah (Host Train), Kaori (FR)

Flow of Business, Cuts and Ticket Times:
AM:
This morning worked out well, we were 3 on but having an SA really made the difference. Something seems up with Joaquin lately. He has not been focusing and seems like he has forgotten the basic fundamentals of his job requirements. I constantly had to remind him to bus or fill waters when he was just standing there. He passed up multiple EMPTY glasses to fill people full glasses and when I pointed that out to him he didn't even realize. He wasn't showing any initiative or taking any ownership in his work, I felt like I had to follow him around the whole morning to make sure he was actually working. I even had to think of all these cleaning projects for him to do so he wouldn't be standing around doing nothing. I am not a babysitter and micromanaging is exhausting and annoying.

On an interesting bright note, Kaori and I were talking today and she expressed how she would love to be considered to take some SA training. I think this could be a good idea to get Jason and Kaori both cross trained in SA and FR, just to have! She said she really wants to try SA and I think we should consider this.

PM:
Tonight started off a little shaky. We had 2 incomplete parties waiting (2 people waiting for their 3rd, and 3 people waiting for their 4th) They both wanted to be sat but Lina explained our policy to them so they waited. After 10 minutes the 2 people got their 3rd making a complete party and they got sat..but this is when the other party started throwing a fit. They were incredibly rude to Lina where she had to come have me intervene. They didn't know when their friend was going to come  (later found out it would be 30minutes) and they would not stop complaining about how hungry they were and how absurd this rule was since the restaurant was empty. I went over all the key steps with them like how we are a small restaurant and we have to stick to our rules and policies we have in order. I kept explaining this to them and they were just deriding me like I was some helpless idiot. They were just a group of rude women who if they didn't get their way then there would be problems. One woman just belittled me so much and didn't take me seriously at all. They were saying they can't sit in the lobby of an empty restaurant and smell food and not be allowed in. I really don't like to bend the policies we have in place because I know they are there for a reason, but I couldn't take any of this anymore. I knew if I were to stick to what I was saying they would keep denigrating me and most likely write an awful yelp review and I was not really in the mood for this so I sat their 3 top as they awaited their last joiner. So that sucked.

Anyways..
Lina did a great job with Sarah today at the host stand. I could see Sarah was a little more relaxed since she could start to get her bearings back. It did get pretty busy tonight so she got to see Lina in action but I think bringing her slowly back into Kome this way was the best idea. Tomorrow she will be working with Lina again but food running at 11. Both girls are on board.

There was a minor incident tonight involving Camacho and Stephanie. Lina stepped away from the host stand for maybe all of 2 minutes to set up the party room and a 3 top walked up to be sat. Camacho saw this and greeted them and proceeded to sit them in his section (double sat himself, with already having 2 tables) while Stephanie hasn't got a table yet. I should have addressed this at the time but this was right after the incomplete party thing. I will keep an eye out for situations like this.

Tonight we had a bunch of people in for SIN night and it made a big impact on sales.We were on wait by 7:30pm, to which we stayed on until 9. There were lots of people waiting who all wanted drinks while they waited. Since this is becoming so popular I think we need to have a better system of getting the drinks ordered to the table they get sat at(so the server knows what they had). It seems like at least 50% of the time the server never gets the paper that has the drink order and when its busy like this it gets really confusing for them.
Once we went off wait I went 3 on, then 2 on at 9:30.

Any VIP's in?

Comps& Void Detail:
Lots voids it seemed like due to server mis-ringing, and it seemed like many of the customers couldn't make up their mind today!

SIN discounts, promo buzz tables, Thinkery*21
R&M needs?:

86'd items/ need more?

Sunday PM 7.13.14

LY Dinner Sales:$3667.70
Projected Sales:$3881
TY Dinner Sales:$4803
+/- :$922 over projected sales, 31% over LY sales

Weather:Hot

Any Special events going on?:World Cup...Finally over!

Who worked?:Krysten, Sayo, Joel, Dusten, Joaquin (SA), Ruthy (H), Lina (FR)

Flow of Business, Cuts and Ticket Times:
Well despite this morning being so slow, we were very busy this Sunday. We had our usual family crowds in but at 7 we went got on wait and stayed on wait until 9 or so. Everyone wanted drinks, so I had to help Ruthy out with those so she could just focus on hosting

first problem, I had 2 guys sitting at S1 and S2 who waited about 20 minutes for first available and got sushi bar. After they were sat and ordered food (they already received miso and were waiting for more appetizers) a girl comes up and they greet each other and one guy gives her his seat and starts searching around for another chair.....He asks Ruthy who comes to me to see what we could do. I told her absolutely not are we giving them a chair because 1st off, they lied and were incomplete if they were planning on having someone join them this entire time, 2nd off it is a safety hazard (he wanted the chair on the end where our isle is, what!?) I explained this to him and said I can accommodate their party until it becomes a safety hazard to us and the restaurant and our customers, or a liability. He didn't understand and kept asking to sit on the stool or squeeze a chair in. I explained the same thing again to him and he didn't understand. Then he wanted to move to a table, and I told him one wont be open for 25 minutes no. He said he will just stand and the two of them will sit, I said this is still a violation and a safety hazard to the restaurant. Then he said they will take their food outside, problem solved! no!!! This guy was so persistent to work the system and walk all over us! I explained to him our policy again, and after all that the girl (who I think finally understood what I was saying) said she will leave, so she did. It was so strange because it really felt like I was having deja vu during that whole incident until I realized that this same exact thing happened before (I think when I was still in training or just out of training) with the SAME GUY! I am 99.99% sure this is the same person and he did the exact same thing before, and is fully aware of our policy. Ugh.

At 9 we started to slow down and Sayo was 2nd cut (becasue Krysten was on a double, she was 1st) but I wasn't feeling comfortable with Sayo taking more to her section so I cut her instead (she still had a full section)about 15 minutes later we got a small 2nd pop. Krysten was doing a great job but at this point she got a little flustered. B2 ordered some sashimi pieces but didn't get the complete order. Krysten was trying to resolve the problem with Toshi but at the same time she knew she had other tables to tend to, and I think that was where her breaking point for the night was. This incident threw off her flow with her tables and she was just trying to play catch up but I think she was a little bit overwhelmed. In the middle of all of this she said she rang in a maguro, hamachi, and suziki sashimi but they were supposed to me nigiri, and needed it voided (she pulled the tickets form sushi bar before it was made). I voided it and I think there was some communication lapse between us because she was so busy, but she thought I was going to ring in the nigiri pieces, but I think at the moment I didn't understand what she needed from me and they were never rung in. A2 was a mom and her daughter and they asked her about the pieces and she couldn't figure out why they didn't receive them yet, but once we figured it out I went and talked to them and apologized for the wait and said I would take care of the 3 pieces. They were very nice and thankful, but Krystin needs to learn how to shake off situations like that and start new with her other tables and not carry over stress, but she will learn.

I also had another situation with Sayo tonight.. When she was getting kind of busy and her table ordered a small bottle of dreamy clouds, and she wrote it down as such. She rang it in as a large and when she dropped it off to her table she didn't verbally verify that this was the bottle they purchased, and gave them the large bottle. From the customer stand point they ordered the small and received what they assume to be what they ordered. When they got the bill they were confused by the $63 LARGE bottle charge, when they ordered they small, they thought they received the small and just assumed there was a larger bottle that they could have ordered. They didn't want to pay the $63 since they didn't order it, and trusted their server that they brought them the bottle they ordered. I had to comp the bottle 50%. I was a little flustered by the direction they night was taking and told Sayo I would have to discuss this later with her. --I will have to add to the shift notes to make sure every employee is announcing each item clearly to the table. This could have all been avoided if she would have said "And here is your LARGE bottle of Dreamy Clouds". The correction would have been made and the error would have been avoided. Dusten made a valid point that even though she has server trained, she should cocktail train as well so she is fluent with our drinks and bev menu.

And lastly, there was a 5 top (family) who waited 45 min to be sat. Once they got their table they waited 20 minutes to be spoken to. Krysten was their server and this is the same time when she was trying to recover herself from the mistakes before. Ruthy asked her if she was ready to be sat and she said yes. She was busy with her other tables and I told her I was bringing waters to them. I told them their server should be by shortly. Dusten noticed they had their menus on the table for quite some time and went to talk to them and they said they would really like to order and no one has come by! Dusten immediately apologized and they were irate and wanted to leave.. He talked them down and convinced them to stay. They are also restaurant owners (I forget where, Dusten knows). Dusten rushed their order and did everything in his power to make them have a pleasant dinner. After everything, and our best judgement, we decided it would be fair to take 50% off their meal. They come in a lot and don't want to stop, but this event really made them second guess their decisions. After we gave them the discount they said this makes up for it and despite everything Dusten made their night at Kome better.

Joaquin seemed off tonight. I was constantly looking into the dining room and seeing dirty tables, empty water etc with Joaquin nowhere to be found. He wasn't as fast as he usually is and wasn't paying attention and it was annoying to tell him to get on the floor. I saw him standing around the server station and I told him to prebus (there was PLENTY of prebussing that needed to be done). He wasn't prioritizing his tasks either, he knew we were on wait and when a table got up he decided to keep topping customers waters off (3/4 glass already full, this could have wait) instead of rushing to buss and turn the table for the next customer. No initiative shown tonight.

Ugh, so today didn't go as great as days prior which is really frustrating. Moving forward I want to spend more time with new servers and make sure they know the ins and outs of serving, drinks, Kome etiquette and standards because if I can prevent a disaster early on it will be a lot easter then trying to break rules already set in stone. I also need to make sure my senior servers aren't slacking off and still have the same drive and ambition.

Any VIP's in?


Comps& Void Detail:
R&M needs?:


86'd items/ need more?



hot schedules -- A scheduling app thats super cool maybe to look into

Sunday AM 7.13.14

LY Lunch Sales:$1481
Projected Sales:$1627
TY Lunch Sales:$1372
+/- :short 7% from LY and missed proj by $255

Weather: Sunny. hot. Summer

Any Special events going on?: Last game of the World Cup. Argentina V. Germany. Starts at 2pm

Who worked?: Lindsey, Krysten, Joel, Stephanie CL. Ruthie Host, Lina FR, Joaquin SA

Flow of Business, Cuts and Ticket Times:
 Really slow, it never picked up at all. Went 3 on at 1:30, 2 on at 1:45, and 1 on at 2:10. The game started at 2pm and it was obvious. We didn't get any new tables in after 2:30. It was a ghost town in here by 2:45 (and we were all holding our breathe hoping no new tables would walk in to this empty restaurant, unless they planned on spending $255). Pretty mellow day. I wasn't sure what to expect after last Sundays crazy crowd. But the World cup definitely had an impact. A few things about service:

Saw Joel making an Asahi Chelada the wrong way: he filled the pint (no ice) 3/4ths of the way up and then started putting togarashi in it. When I stopped him, he told me that he had seen other people making it this way. And when I looked at the recipe on the wall, someone changed it to read "fill the pint with 3/4th of beer..." I don't know who changed it, or okayed it, of if they just decided they wanted to make it this way, but please monitor anyone making this drink and make sure they are making it the proper way. I've reprinted the recipe card and reposted it. It should be filled halfway (at the most) with beer, then topped with ice, bloody mary mix, lime juice, then mixed. The rim should have a togarashi rim as well. Please advise staff of this.

Curry was frozen when the first order was rung in, so every order of curry had to be defrosted before it was made. This resulted in a 20-25 minute ticket time for that one item alone. When I asked Daniel to just 86 it he said he couldn't 86 it since we had the product. But from a service standpoint, if a guest is waiting 20-25 minutes, it's just as bad, if not worse, than if we were out of it. The first few curry's that went out went out 10 minutes after the rest of the tables food. So I told Daniel that throughout the rest of service, should anyone order curry, to sell the ticket together. No split tickets. Luckily, there weren't too many tables coming in that ordered curry after the initial hiccup so we were fine.

Any VIP's in?

Comps& Void Detail:
I voided a bunch of nigiri pieces I had rung in for my lunch, but 2 were low and I just told Toshi not to worry about the rest of them, and ordered a Trio roll instead.  

Had 2 thinkery coupons come in today, both on high checks, so the promo comp for lunch is about $40 

R&M needs?:

86'd items/ need more?

Saturday PM 7.12.14

LY Dinner Sales: $6420
Projected Sales:$6944
TY Dinner Sales:$6572
+/- :short $372 from proj but beat LY by 2%

Weather:warmer still. pleasant evening.

Any Special events going on?: another Mega moon tonight (or is it called Super moon?)

Who worked?:
Alex, Naoto, Miho, Jason, Dusten CL. Lina H, Krysten CT, Jason SA, Hiroe FR

Flow of Business, Cuts and Ticket Times:
The 4 openers had about 2 tables each by 6pm, then we started filling up slowly and by7pm we were on a wait. Had 2 walk-in 6 tops almost one after another. Also two 5 tops, then a bunch of two tops. The waittime was short, about 20-30 minutes, and we got up to 45 minutes for a few tables (that Lina quoted correctly) then it died down around 9/9:30. During the height of business, only had one long ticket time but I did not have to comp anything, the table was understanding about the 20 minute yakitori. We were off the wait around 9:30 at which point I cut Alex. Then it started slowing down by 10pm so I went down to just Dusten and Jason. I also cut SA Jason around 9:30 because he wasn't feeling well and looked like hell. So we all had to put a little more pep in our step after he left. After I went down to two, another 6 top walked in around 10:15, and then a 5-top walked in at 10:40, along with a handful of other tables. Dusten and Jason had to hustle, while the rest of us played back up. Lina was a great help wiping the tables after I bussed them, and Naoto was also very helpful. But just a long and steady night for everyone.

Also, I made modifier buttons for the Hitachino pairing, so now when they ring it in, they can specify what it is.

Any VIP's in?

Comps& Void Detail: 

• Voided House White from B7- 86'd- Miho
• Voided Unagi maki that wasn't made and guest changed mind- Jason
• Voided Asahi misring- Naoto
• Comp'd 2 harumaki- Guest changed mind- Naoto. They meant to order shumai
• Voided glass of Snow Maiden- 86'd- Dusten
• Love balls bus folks SIN comp
• General makani for Alex, Dusten, Naoto, Jason

R&M needs?:

86'd items/ need more?

Saturday AM 7.12.14

LY Lunch Sales:$2230
Projected Sales:$2493
TY Lunch Sales:$1891 (-$602 down from projected sales)
+/- : -15% down from LY sales


Weather:95 and SUNNY

Any Special events going on?:None that I am aware of, but there must be something since no one was out.

Who worked?: Kate, Lindsey, Alex, Johnny, Joaquin (SA), Hiroe (FR), Lina (H)

Flow of Business, Cuts and Ticket Times:
Didn't get our first table until 12ish. 130 went 3 on. dead, never filled up. By 2 pm more people left than came in and we had a nearly empty restaurant 7 tables, no one at sushi bar. Went 2 on at 2:30pm, still waiting for a pop to happen. 1 on at 2:45. We weren't even close to filling up or going on wait today.

Any VIP's in?

Comps& Void Detail:

R&M needs?:

the last 2 days we had issues with larger people coming to eat and not being able to fit in our chairs.
They didn't fit into the metal ones and one person had to get the black chair from the lobby and someone else had to use the wooden sushi bar ones (which I hear break). Are there chairs we can have for these occasions? I dont want anyone to say no, we cant accommodate you.

napkins with no print were brought back to the trailer marked on box for employee use/if we run out of any other napkins
86'd items/ need more?

Friday PM 7.11.14

LY Dinner Sales: $5879.50
Projected Sales:$6595
TY Dinner Sales:$7072 ($477 over projections )
+/- :20% better than LY

Weather:Warm today and cooled to a nice evening.

Any Special events going on?:None that I am aware of.

Who worked?: Jason C, Lindsey, Joel, Johnny, Dustin, Jason (SA), Kaori (FR)

Flow of Business, Cuts and Ticket Times:
Tonight was a weird Friday. It didn't get full and on wait until 8pm. And even in the time leading up to that it was very staggered.  Once we got full it didn't even feel busy, even though we were packed. It was great, it seemed like everyone's tables weren't needy at all so the servers could get into a good rhythm with them. We were off wait by 9:30 I went 4 on at 9:50, then it emptied out so I went 3 on at 10:30 and was still a little hesitant to make too many more cuts after hearing about lunch's 1:30 POP, but by the time it was 10:45 we haven't had any new tables, I let Dustin take the restaurant..although no new tables came in. Strange for a Friday.

Any VIP's in?

Comps& Void Detail:
F&F a carpaccio for a VIP friend of Camacho

Void Dreamy Cloud- Wasnt Made/misring

normal comps for buzz tables/manager meal/sushi BOH
R&M needs?:
FOH needs a new hot water pot for hot tea, we only have 1 working and it empties pretty quickly

need toilet bowl cleaner for host

86'd items/ need more?

Friday AM 7.11.14

LY Lunch Sales:$2233
Projected Sales: $2367
TY Lunch Sales:$2008
+/- :down 10% and -$359 from proj.


Weather: Warm, overcast

Any Special events going on?:Not that I know of

Who worked?:Clair, Sayo, Camacho, Lynn CL. Lina H, Kaori FR, Jason SA

Flow of Business, Cuts and Ticket Times:
What an unusual Friday. We were slow all morning. Never picked up. At 12:30 I cut Camacho, and by 1pm we only had about 5 tables in the entire restaurant, so I went down to 2, just Clair and Lynn. Then at 1:30 we filled up everywhere, sushi bar, tables, even the party room had a walk in 8-top. It was the most chaotic 30 minutes I've had. Lynn forgot to put in a chicken katsu for the party room so that didn't come out until everyone else was finished their food so I comp'd it. And there was a mix up at the sushi bar as to who had S1-S6 and so S1-2 sat there for a minute. I tended to them and they were happy. I was concerned that the woman at S2 wouldn't be too happy after waiting a minute to be sat because originally she wanted to make the woman at S10 move a seat over so her and her husband could sit at the sushi bar (yes, she asked me if I thought it would be rude if she asked the woman to move...what?) We had a few longer ticket times towards the end there, a 20 minute gyoza, but everyone I talked to seemed to be okay. I did a dining room sweep and touched a bunch of tables, asking about their experience today, and everyone was happy.

Any VIP's in? 
Patrick and his wife (our electrician) and then another couple who's names i always forgot! But she has  

Comps& Void Detail:
Voided an Asahi Draft off Clair's A7 because she meant to ring it on A6
Comp'd the chicken katsu for 20- long ticket time (though I should have comp'd it to Recovery)

R&M needs?:

86'd items/ need more?

Thursday PM 7/10/14

LY Dinner Sales:$4651
Projected Sales:$4992
TY Dinner Sales:$4609 (-$313 below projections)
+/- :-1% down from last year, 0% change over the whole day.

Weather:hot

Any Special events going on?:Thinkery 21

Who worked?:Naoto, Kate, Lindsey, Joel, Stephanie, Lina (H), Hiroe (FR), Joaquin (SA)

Flow of Business, Cuts and Ticket Times:
today started off good, we were on wait by 7pm and stayed on wait until 9pm. Lots of people wanted drinks so I helped Lina out with that so she could stay at the host stand and direct people. We were busy but ticket times were good and everyone had a good flow with their tables. We had a really late pop between 9:45-10pm. We received 2 Thinkery cupons and they are in an envelope right by the snowpierce cards with a date on them.

Any VIP's in? A2 was the couple who always comes really late but is very nice, he has really light colored hair and always has his white cowboy hat, younger couple

Comps& Void Detail:
voided an austin beer work and vihno verde - misring, never made
voided a beef carpaccio - 86'd
regular makani, BOH/susi, manager meal comp

R&M needs?:

86'd items/ need more?
we need more tea light candles

Thursday AM 7.10.14

LY Lunch Sales:$1536
Projected Sales:$1683
TY Lunch Sales:$1602
+/- :beat LY by 4%, and missed Projected by $81! (dang, so close)

Weather: sunny and warm.

Any Special events going on?:World Cup

Who worked?:
Clair, Johnny, Lynn CL  Ruthie host, Hiroe FR, Jason SA

Flow of Business, Cuts and Ticket Times:
A really mellow day. Never quite filled up all the way, but all of the tables were filled around 12:30, started to empty out a little by12:50, held onto everyone in case we got a 1pm pop but we didn't. So I cut Johnny at 1pm, then went down to just Lynn by 1:15 because it was really clearing out.

Any VIP's in?no

Comps& Void Detail:
voided a hot sake for Lynn because we ran out (but a new box came in so we won't be out for dinner) and then the usual sushi-kitchen comps

R&M needs?:

86'd items/ need more?

WED 7/9/14 Recap

LY Lunch Sales: 1823
Projected Sales: 1541
TY Lunch Sales:1195
+/- : -$346 under projected and down -34% from LY

LY Dinner Sales: 3399
Projected Sales: 4065
TY Dinner Sales:4751
+/- : +$686 over projected and up 40% from LY

Weather: Sunny, Hot and Humid... Summer is upon us!

Any Special events going on?: Obama came to town... tried to get a res with 5 people.

Who worked?:
LUNCH: Alex training Sayo, Lindsey, Lynn, Joaquin SA and Hiroe FR
DINNER: Alex, Clair, Krystin, Camacho training Sayo, Naoto CL, Joaquin SA and Hiroe FR. Naoto came in at 4pm but closed. Stephanie was scheduled to close. Taylor picked up her shift and then passed it onto Krystin. I couldn't allow her to close, couldn't let Camacho train AND close and couldn't get Clair to return a text asking her to close... so Naoto picked up the slack. Thanks Naoto.

Flow of Business, Cuts and Ticket Times:
LUNCH: Slow. I don't think we ever filled up. Cut Alex at 12:50pm and just Lynn at 1:30pm.
DINNER: Signs of life! Dinner was definitely busier. We had a large party  and a 6-7 top walk in and I think that gummed up seating for a little while. I was dealing with a few issues getting started and missed exactly what time we went on wait, but it was early on and we didn't come off of it until nearly 9:45pm. Didn't move too many of the new specials. I saw Jason and Naoto sold one each. Naoto sold the pairing. Vince didn't seem entirely pleased with it. Didn't get the menu attachment done until nearly 6:30pm. Kayo and I were investigating what happened with Kenta's schoolteacher's table at lunch yesterday. We went three on at 9pm. The restaurant was full already, so no one got slammed with lots of new tables. I see Krystin's confidence building. There was less dread in her face when I told her she had most of the B's. Sayo is difficult to read. She seems very confident in herself which is great, but we shall see how that translates to the floor and the finer points of service. I noticed Jason taking pretty special care with her instruction. If anyone knows the in and outs, it is him. There was an issue with a few nigiri pieces getting to one of his tables. Apparently the ticket got lost. Take made them immediately and I took it off of the bill for them.

Any VIP's in?
LUNCH: Yellow... I don't know his real name, and Moto came in for lunch together.
DINNER: Neil came in with a friend in Krystin's section. Krystin knew the friend from her previous job. The director of "Sushi the Global Catch," Mark Hall came in for dinner. He seemed to enjoy himself. He didn't care for the Sake Kasu Yaki. Took that one off his bill.

Comps & Void Detail: FNF discount for Yellow & Moto. Take bought Mark Hall a smoking sashimi (owner comp) and I comped the Sake Kasu Yaki (DNL), and the three nigiri pieces for A7: Zato, Tamago and Suzuki (long ticket) There were between 5-7 buzztable edamame. I think that is it. I wanted to take care of Naoto's dinner for his extra help... but wasn't sure if that was kosher.

R&M needs?:Ice machine hung in there tonight but just barely. Joaquin kept a pretty close eye on it. The lobby was downright unpleasantly hot late in the afternoon. 

86'd items/ need more?I thinkwe may be out of the small clamshells. We also need more trash bags.

Tuesday AM&PM 7/8/14

LY Lunch Sales:$1581
Projected Sales:$1345
TY Lunch Sales:$1451 (-$67 down from projections)
+/- :-4% from LY lunch

LY Dinner Sales: $3604
Projected Sales:$3132
TY Dinner Sales:$3575 (-$29 from projections)
+/- :-1%down from LY dinner -2% down for the whole day

Weather:Hot today but a nice cool evening

Any Special events going on?:semi-finals of the world cup

Who worked?:
AM:
Kate, Krystin, Johnny, Lina (FR), Ruthy (H)

PM:
Kate, Krystin, Sarah, Lindsey, Taylor, Ruthy (H), Kaori (FR)


Flow of Business, Cuts and Ticket Times:
AM:
This morning was pretty steady. We only went on wait shortly but had some incomplete parties waiting to be sat. At one point there were only 2 seats seperated by a man eating alone. Ruthy walked 2 girls to sushi bar and at that point they said they were a party of 3 and they wanted Ruthy to tell the man dining alone (and who was 1/2 way through his meal) to MOVE down sushi bar! She obviously said no and they got upset asking if they could ask him to move themselves and she said no and they got angry and left. very rude!
Other than that ticket times were good and we had no problems.

PM: 
Tonight was good, but very slow. Sarah opened with Kate. I'm actually happy is was slow for Sarah's sake, since she is still getting back into the swing of things. She is doing fine she just needs be to more confident and friendly. Ill do some coaching next time im with her. At 8 I went 4 on for lunch sections but i told Sarah she would just keep the section she had (back B's, and not adding B3B4 like in lunch) so she can focus on those tables.

Any VIP's in?

Comps& Void Detail:
Comped' zatcho itchi and spicy scalop for F&F
birthday dessert

voided a misring
(sorry--ill write these down next time)

R&M needs?:

86'd items/ need more?

Monday 7.7.14

LY Lunch Sales:$1575
Projected Sales:$1641
TY Lunch Sales:$1515
+/- : down 4% over LY and short $126 from projected

LY Dinner Sales: $4415
Projected Sales: $4821
TY Dinner Sales:$4326
+/- :down 2% from LY and short $495 proj
Overall for the day we were down 2% and missed proj by $621

Weather:Sunny, warm. I don't know, I haven't been outside still...okay, so it was sunny and warm today, confirmed! Also the night got cool. So nice!!

Any Special events going on?: World Cup 11am/3pm

Who worked?:
Lunch: Krysten, Sarah & Kate CL.  Ruthie host, Hiroe FR
Dinner: Jason, Sarah, Stephanie,  Miho, Taylor CL. Lina host, Jason SA, Kaori FR

Flow of Business, Cuts and Ticket Times:
Lunch: Ugh. What a horrible shift. I wish it had registered in my head when I saw Sarah on the schedule to mention that she should have a train shift or two before just throwing her back into the game. So we had Sarah. Then Krysen who has only been on the floor for about a week or so now. And Kate closing. Then Ruthie hosting. It was rough. Little to no teamwork, Sarah was struggling big time, and Krysten was treading water. Would have liked to see Kate step it up a little and help the others, but it was hard. We were steady and busy all lunch, but never went on a wait. People were waiting outside again and we had about 5 tables come in right at open. We were full well after 2pm. Krysten's A8 ordered a Hokkai Don to go and after a very confusing conversation with Toshi, we told he would not be making it, so we told the table that we would not be able to accommodate that to go order. They were fine, and ordered a bunch of desserts instead.
Ruthie at one point had two 3-tops waiting in the lobby but wasn't too much of a help with the dirty tables that needed to be wiped and set, and didn't communicate that. It was just a real mess of a lunch shift.

Some notes about staffing: please schedule an SA if we are running with only 3 servers on. Please schedule Krysten on slower shifts for now while she gets her feet wet. Same for Sarah. Also, I talked to Julie today and she agreed that she shouldn't work here anymore. An amicable split.  

Dinner: Much better than lunch but still filled up by 6pm. From now on on Mondays I want everyone in by 5:30. The 6'o clocks got here and had nothing to do until it emptied out around 6:45. Sarah got overwhelmed by her 5th table between the 5-6pm hour and ended up neglecting them in general. The guy at A8 had to literally get up and get me. I took their order, sent them some gyoza, and they were happy. I gave them to Jason. Sarah, from what I've seen today, has a lot of trouble consolidating. because she had A1-4 sat and was around A8, so there was no way she missed it. The guy also said that he was getting eye contact from her, but she still never went over. I talked with her after the shift and she said she was feeling overwhelmed. I told her that she needs to consolidate her steps and she will free up more time for herself, like if you are talking to A4, afterwards you can reach over to A8 just to say I'll be right with you. At lunch she did something at B1 and then walked right past her sushi bar tables that had their credit card out. I had to point it out to here. She needs to keep her head on a swivel. Consolidate!!!

After that hiccup was over, everyone settled into their sections and the night went fine. We cleared out around 6:45 and then filled back up around 7:30, went on a small 20 minute wait due to the 3 six-tops that walked in (one was a reso) but by 8:30 we were off the wait. I cut Sarah at 8:45 but by 9pm it was really emptying out so I went down to just the two (Taylor & Stephanie) No long tickets or issues to speak of.

Any VIP's in? none at lunch. Dinner: Rachel & Carlos, David & Ransom, Dana & Kevin (my friend & DO of Contigo)

Comps& Void Detail:
Lunch:
voided HokkaiDon, never made
voided 2x hon maguro, 86'd
FNF to Chad, the owner of The Hightower

Dinner:
Jason voided a Mex Coke because he meant to ring in an emp coke for Kazu (and he re-rung it)
A bunch of SIN discounts, including some full pieces sent to tables (ankimo to regulars, feature dessert to the Peche group in the PR) A recovery comp of the gyoza mentioned above.

R&M needs?: 
Austin Industrial is coming out sometime this week to look at the mold in the ice machine and figure out what is going on and why it molds so frequently. Whoever is here, please show them where it is (if they come on Tues or Wed)

86'd items/ need more?

Sunday AM&PM 7/6/14

LY Lunch Sales:$1988
Projected Sales:$1492
TY Lunch Sales:$2182 ($690 over projections!)
+/- :10% up from LY

LY Dinner Sales:$4272
Projected Sales:$4475 (-$39 short of projections)
TY Dinner Sales:$4438
+/- :  $165.10 up from LY sales, 4% over LY dinner sales and 6% over the day from LY

Weather:Hot with a hot breeze. 95degrees during the day. Nice evening.

Any Special events going on?:None that I am aware of.

Who worked?
AM:
Joel, Dusten, Kate CL, Lina (FR), Joaquin (SA), Ruthy (H)

PM:
Joel, Dusten, Kate, Alex, Ruthy (H), Hiroe (FR), Jason (SA)

Flow of Business, Cuts and Ticket Times:
AM:
This morning started out crazy! We filled up minutes after the doors opened. Some tables we waiting an hour outside before we even opened our doors. We had a 10 top that ordered a bunch of kitchen items so when Kate put the order into the computer it slowed the kitchen down a lot, mainly due to timing and space because they can only cook so much at one time. I had to remind people to give  their tables a heads up to let them know certain items may take a little longer.
Another thing. I know during times like this the kitchen is extremely busy trying to get out similar orders but i had a kaarage going to A3 and one ordered 10 minutes later going to A4 and I guess the tickets got mixed up and A4 got theirs first when it should have gone to A3. With multiple orders the FR/kitchen needs to double check the ticket is the first of the bunch and not one that was ordered later.......

PM:
Tonight started off good, we were on wait by 6:30. Lots of 3 and 4 tops, then all 2 tops. we stayed on wait unil 9, to when I cut to 3 then cute to 2 at 9:30.
Ticket times were normal, and the flow of business was steady, unlike this morning when the kitchen was bombarded with all the tickets!

Any VIP's in?

Comps& Void Detail:
AM:
50% off Guydon for a long (30min) ticket time due to the kitchen being bombarded by a full restaurant with in 5 minutes.
15% for long ticket time for kitchen items
100% kaarage comp from incident above. took 25 minutes due to ticket mix up

Maguro Zuke don voided, guest changed mind to Yama-Kake, wasn't made
karaage void, wasn't made

PM:
50% off bottle of Rose. Party room ordered a lot of food, Alex accidentally spilled soy sauce all over a girl at the end of the meal. Girl was not mad but we still wanted to do something nice. They spent a lot.
Comp'd a dessert special and kitchen special because no one has tried it

Voided a Kitchen Special, 86'd
Voided a seaweed salad, misring, not made
Voided anAustin Beer Works, misring, not made


All regular makani, sushi/BOH& manager meal comps

R&M needs?:

86'd items/ need more?

**Kate ordered her dinner and paid but the kitchen forgot to make it. She had to leave and left without getting it. I have the receipt and wrote a note for her to get lunch on us tomorrow.


Whoever is running the kitchen needs to realize that even though a special has been running for a few days or a week or anything that they need to make it for the servers to try and see and describe. Some people only work once or twice a week and don't get to see any of the specials, which in return, don't allow them to properly describe them to customers. I asked Vince to make the specials tonight but he  said they have been the same (even though I have servers who have never seen them).

Saturday PM 7.5.14

LY Lunch Sales: $1832
Projected Sales:$2156
TY Lunch Sales:$2060
+/- : missed projected by $96 but beat LY by 12%

LY Dinner Sales: $5242
Projected Sales:$6842
TY Dinner Sales: $6506
+/- :over 24% over LY and short $336 from projected

for the day we did $8566, which put us 21% over LY and short $432 from proj

Weather:Cool and Pleasant. In the mid 70's after sunset - unseasonably cool for July in TEXAS! I'm not complaining though.

Any Special events going on?:World Cup and day after the 4th of July (I guess that goes without saying...)

Who worked?:
Joel, Alex, Naoto, Stephanie, Dusten CL. Lina host, Lindsey CT (and helped host) Kaori FR, Jason SA

Jason mentioned to me that he would like to start training in food running. I don't think it's a bad idea. He has come a long way since he first started here. I would like to see him in a few FR training shifts when we can spare him. He knows he will be primarily bussing, but it's always good to have another FR trained.

Flow of Business, Cuts and Ticket Times:
Started slow. I called out this night before it even happened and I was right. It was slow, but steady. We went on a wait around 7/7:15 and stayed on a small slow wait until 10:30. It was a lot of 2 tops, with some 4 tops sprinkled in for good measure. Had a walk in 6 top around 9:30 and a few 5 tops here and there. The two resos were good and were in and out in their prescribed time. Even running with just one host (because of the Julie situation) we were okay. I helped Lina up at the host stand when she needed it, but Lindsey was also very helpful in her CT downtime. Lina handled the volume on her own very well. She will be working Julie's AM shifts next week too, btw.

Ticket times were okay. Sushi bar was hitting 30 minutes for rolls here and there, which was surprising, but I suppose it was a roll heavy night. Also a gyoza got missed in the kitchen due to Kaori stabbing the ticket though it wasn't run. 

 At 10pm Jason informed Joel that we were out of ice, after refilling the service station ice bin. Joel in turn told me. I in turn told Jason that he needs to inform me of this before he scoops out the last bucket of ice. I also informed him that he was now to walk over to the convenience store and pick up as much ice as $5 could get him (that of which I gave him from the change bank). He returned with 3 bags of ice.

Any VIP's in? 
Clarke Family was in, and neighbors Ryan and Basha.

Comps & Void Detail:
 Voids: Tori Teba for 20- changed mind
 Asahi voided by Dusten by accident, he re-rung it.
Voided 1 ABW, 1 Gls Jules Taylor and a sake for B2 because they changed their mind and ordered a bottle of wine.
Dusten also rung in 5 Tarantulas by accident, so he voided 3 of them

Comps: FNF 20% off for A2
Recovery 50% for Spooky roll that took 39 minutes (and the last thing to hit the table)
Recovery 100% for the missed Gyoza for B1 mentioned above.
Employee meals as usual. 

R&M needs?: 
About the Office: If you eat in the office, please clean up after yourself. If you spill something on the desk or your glass sweats all over the desk, please wipe it up. I came in today after having the last few days off to the most disgusting desk ever. Also, if an order comes in, please put it away. The office is small enough without having boxes upon boxes pile up. And if the staff is restocking, please make sure if they open a case, they empty the case of the 6-packs. Today I found ONE BOTTLE of Ramune sitting in the now ginormous, nearly empty box of Ramune. Little things like that. Ridiculous. Speaking of a small office, please do your best to leave it neat and clean at the end of your shift. Put things where they belong, put things in place, and please try to limit the employees to the shelf and the chair, otherwise employee items get out of hand getting put anywhere. This office is small, and I get claustrophobic sometimes. Please let's keep it clean.  Thank you for listening to my office rant :)

86'd items/ need more?

Saturday AM 7/5/14

LY Lunch Sales:$1832.20
Projected Sales:$2156
TY Lunch Sales:$2060 (-$96 under projections)
+/- :12% over LY sales

LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :

Weather: hot and sunny 93degrees

Any Special events going on?: the bicycle race of some kind, had one table that participated

Who worked?: Joel, Lindsey, Alex, Lina (H)

Flow of Business, Cuts and Ticket Times:
Julie called out 1.5 hours before her shift due having a lot going on... She will be terminated due to unacceptable work ethic.
Lina moved from FR to Host. All the servers knew they had to run their own food and I told kitchen also so everyone was on board. Christina did a great job communicating with the servers about their food and she kept everything super organized for them.
I cut Joel at 1 and he moved into FR until 2/2:30. He had to be back at 4 but I bought his lunch since he stepped in and was a team player with everything.
I went 2 on at 2:25 and one on at 2:45. We had a lot of big parties walk in today. A 7 top followed with and 8 top and then another 9, and 10 top walked in together at the same time.. They all knew they had to wait so we could pull some tables together which was fine.
Ticket times were good. All the big parties put their kitchen orders in at the same time so they got a little backed up so I made sure to let the servers tell their table that sushi items will come out faster. There were no problems.

Any VIP's in?

Comps of note:
Comped a chirashi bowl for Joel's lunch. My lunch, sushi/boh lunches

Voided a yoshizo roll. Table received all other items and thought they had too much food and yoshizo roll hadn't come out yet.


R&M needs?:

86'd items/ need more?

Thursday AM&PM 7/3/14

LY Lunch Sales:
Projected Sales:$1855(-$254 under projected)
TY Lunch Sales:$1601
+/- :

LY Dinner Sales:
Projected Sales:$6322(-$499 under projected)
TY Dinner Sales:$5873
+/- :

Weather:Hot today, hot tonight and it rained a little in the evening

Any Special events going on?:4th of July tomorrow

Who worked?:
AM: Lynn, Kate, Johnny, Sayo (train), Hiroe (FR), Jason (SA)

PM: Jason, Naoto, Sayo (train), Joel, Stephanie, Jason(SA), Hiroe(FR)

Flow of Business, Cuts and Ticket Times:
This morning was good and steady. Johnny did a great job training Sayo and I feel like she is catching onto everything quickly. I went 2 on at 1pm which worked out really well and we had a strong close and no problems. Ticket times were consistent and nothing was mistaked.

Tonight was crazy busy. Dusten got his shift covered by Stephanie but from what he said no one wanted to pick up the shift. An hour after that got figured out Taylor called and emailed me (1pm) saying he woke up sick and cant come into work and is trying to get his shift covered. I explained to him about Dusten how he just went through this...He said he would keep calling and emailing people. He called back at 3 explaining no one is answering and how he cant get out of bed and couldnt come.
So..we were 4 plus Sayo training.
We were on wait by 6pm and didnt come off until 9:50pm. We had many gues wanting drinks which I helped Lina out with so she could stay at the host stand.
For being 4 on everyone did a GREAT job. everyone was being a team player and helping out each other when they could! And dispite Naoto being so busy to begin with he was so thorough with his training and it was great! Ticket times were good and everyone was super happy!!

Any VIP's in?

Comps of note:

R&M needs?:

86'd items/ need more?

WED 7/2/14 PM recap.

LY Lunch Sales:
Projected Sales:
TY Lunch Sales:
+/- :

LY Dinner Sales:5210
Projected Sales:4140
TY Dinner Sales:4477
+/- :+$336 from projected and -$733 from LY

Weather:Warm and sunny. high in low 90's

Any Special events going on?:none that I am aware.

Who worked?: Krystin, Alex, Naoto, Lindsey training Sayo, Camacho CL, Kaori FR and Jason SA

Flow of Business, Cuts and Ticket Times: Pretty steady. Went on a wait around 6:45pm. Off and on short wait from 8-9pm. Cut down to 3 at 8:30, 2 at 9:30 and just Jason at 9:45pm. I tried to input the safe total into the spreadsheet tonight. It seems it is locked. I left the total on a post-it in the office... under the keyboard. Sorry. I don't know the safety protocol for that.

Any VIP's in? John. Alex had a couple of regulars that asked for her by name. The wife's name is Gina... which we got off of her CC, but I told Alex she's gonna have to ask him his name.

Comps of note:

R&M needs?:

86'd items/ need more?

Wednesday AM 6/3/14

LY Lunch Sales:$1728
Projected Sales:$1562
TY Lunch Sales:$1468(-$94 under projected)
+/- :-15% down from LY

LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :

Weather:Warm and sunny

Any Special events going on?:None that I am aware of

Who worked?:Krysten, Joel, Lynn, Jason (SA), Hiroe (FR)

Flow of Business, Cuts and Ticket Times:
Today went very well. 3 on is really working for lunch time. We started out good and filled up by 12. We went on a short wait due to a few incomplete parties but then we stayed full. at 12:30 it started to die down and there was a 5 top who was waiting 15 minutes for their last member to join them and Ruthy asked if it was ok to put them in the party room since there was no reservations already and I didn't see any bigger parties coming in before close so I said it was ok. The 5 top were very grateful that they were able to have the room so it ended up being a treat for them as well, so I was happy to add to their positive dining experience. At that time we were all full so I went 2 on (since no one would be getting any new tables for at least 30 minutes anyways) and at 1:15 i went down to just Lynn, who, as always, did a great job. It didn't ever pick back up but she had an extra few tables.
I had a 3 top walk in at 1:55 for lunch and they were very nice and I told them we were happy they came for lunch but we do close in 5 minutes and we just ask them to get their whole order in within 20 minutes, then they could relax and eat. they were super happy and they were super happy.

signed about 20 summer lunch cards today so the servers had fun getting their customers to order from them!

Any VIP's in?

Comps of note:

R&M needs?:
need more mr clean magic erasiers
86'd items/ need more?

Tuesday 7/1/14 PM recap

LY Lunch Sales:
Projected Sales:
TY Lunch Sales:
+/- :

LY Dinner Sales:3860
Projected Sales:4245
TY Dinner Sales:3594
+/- :-7% from LY and -$651 from projected

Weather:sunny, mid nineties

Any Special events going on?:World Cup

Who worked?:Alex training Sayo, Lindsey, Krystin, Johnny, Taylor CL, Kaori FR and Joaquin SA

Flow of Business, Cuts and Ticket Times: Slight pop. Never much of a wait. Had a large party in the party room and they ordered a LOT of rolls, which backed things up for a while for other tables ordering rolls. Krystin struggled a bit today. She had a particularly difficult table. A family with an older Japanese patriarch that really didn't want to be bothered with a menu sat at A8. He either couldn't read it of could see it to read it. She took their order and rolls took a while as they were seated after the party. They had ordered a good amount of kitchen food. They ordered off-menu items like futo-maki, which she'd never even heard of. Then there was a miscommunication with an order of tamago. They basically ordered tamago cut to order. I had Kaori go and talk to them to make sure we got the order absolutely correct. We did. But then they complained that they didn't get all of their food. I looked at the tickets and couldn't figure out what they were missing. So I went to talk to them and they said they'd ordered a bunch of nigiri. I apologized, said maybe the order was lost and if they would re-order. I determined after much conversation that the old man wanted to do omakase nigiri. I immediately put in an order for them. Had Kazu rush it. They were very pleased. The old man seemed confused that we didn't have an omakase or combination nigiri option on the menu he didn't look at. He would have posed a problem for the most experienced of servers. I gave them a 25% recovery discount on the nigiri, sent them some zato-ichi pieces and took care of a sunshine roll for which they had waited a while. During this commotion Krystin also switched up a roll order for another table. 2 of their 3 rolls were wrong. We rushed them the other two and I comped the tarantula and spooky rolls they'd mistakenly received. By this time Krystin was in tears in the office and I did my best to get her to move past her mistakes and focus on the rest of the night. Johnny took her place in 4th cut.
When A8 was leaving I spoke with he old guy again. He was very impressed by the food. He was recommended to us by someone in Dallas. He wanted to know when was a good night to come in again. I told him that Thursdays were good because of the Tsukiji shipment. He told me, "Oh! I just came from Tsukiji." To which I replied, "Then you must be even fresher than the fish." He laughed and left.

Any VIP's in? Shannon and Nathan

Comps of note:25% recovery on nigiri and comp'd sunshine roll. Comp'd tarantula roll and spooky roll for A4 as a peace offering for the mix-up. FNF for Shannon and Nathan.

R&M needs?:I suggested to Elizabeth a small hand held broom to clean the A/C vent when changing the filter. Using a rag seems wasteful and ineffective. A long handled broom would make a big mess over the server station.

86'd items/ need more? Daruma business cards.

Tuesday AM 7.1.14

LY Lunch Sales:$1362
Projected Sales:$1465
TY Lunch Sales: $1287
+/- :down 6% from LY and short $178 from projected.

Weather:hot and muggy summer day. nice breeze though.

Any Special events going on?:nada

Who worked?:
Lindsey, Alex, Johnny. No one was scheduled to Close so since Johnny was the latest one coming back I made him do it. Sayo trained with Alex and did great. She will be a wonderful addition. And she speaks Japanese, which is  a lifesaver!
Ruthie hosted, Krysten FR, no SA

Flow of Business, Cuts and Ticket Times:
We got a pretty good lunch pop around noon, but it was only 1 push and by 1pm it started clearing out. I cut Lindsey and by 1:30 there were only 4 tables left so I cut Alex, and let Johnny fly solo for the last 30 minutes. He got about 5 more tables in that time and did a great job.

Only had one hiccup and it was an issue with Krysten not reading the ticket correctly before running the food. She delivered a kara age to a woman who ordered the tofu steak. The woman was biting into the kara age and then noticed it was chicken and spit it out. When we brought her the tofu steak she was very understanding and not at all upset. Thank goodness. I talked to Krysten about the importance of reading the ticket before running it.

Also had a grumpy man in around 11:50am. He ordered a half kara age, 3 pieces of nigiri and a gyudon. He was still eating his nigiri when his gyudon came out and he sent it back saying he wasn't done eating. We had to remake it for him since he wasn't "ready" for it until later. He left without incident, but just threw a kink in the wheel

Any VIP's in?

Comps of note:

R&M needs?:

86'd items/ need more?