Written By: Dusten
LY Dinner Sales: 4281
Projected Sales: 4830
TY Dinner Sales: 4705
+/- :10% up from LY and -$125 under projected.
Dinner Covers:165
Avg PPA:28.52
Weather:overcast and getting foggy
Any Special events going on?:Easter Sunday
Who worked?:Kate, Krystin, Joel, Sayo, Camacho CL, Jason SA, Hiroe FR and Ruthy hosting
Flow of Business, Cuts and Ticket Times:Today started out with a crawn. We had a few tables walking in as we opened but didn't fill up until about 7:30. The phone was ringing off the hook with people wanting to know if we were open, what time we closed and can they order food to go. We stayed on wait until about 9pm. I think wait times approached but never quite got to 30 minutes. Ticket times were good. with one exception. A tonpei ticket got lost and a table waited a good while before Joel caught on. Had the kitchen make it ASAP and everything was fine after that.
Cut Krystin at 9pm, Joel at 9:20pm. I hesitated to cut too early considering how many phone calls we were getting. Maybe everyone that came in to dinner tonight called us twice. Also Jason Camacho complained of a back sprain before service started. Cut down to two at 9:40pm.
Specials? 11x beef tataki, servers were a bit confused about how to ring in the tempura kimchi cucumber despite it being the tempura special all week so 4 kitchen special 2's plus 6 tempura special makes 10 total. 16 soft serve sold. I saw some creative solutions with regards to how to transport multiple servings to a single table. Toshi put together a pretty cool arrangement using the sake flight tray with ceramic sake cups holding the cones.
3 Staff members that stood out (why/how):
-Camacho complained of a bad back at the beginning of the shift. So much so that he offered to swap with anyone that wanted to close. I would have maybe let Kate take the job but no one wanted it. Offered to break up his section a bit, but he toughed it out and just worked.
-Ruthy ran the host stand like a champ. Unwavering professionalism in the face of answering the same phone questions ad nauseum. I do wish she was a bit more vocal about asking for help with making drinks. There were a couple of times i saw people standing at an unattended host stand looking lost. Beyond that she is great.
-I don't know if I ever talk about Sayo. Probably becasue I never get much of any problems from her. Sayo is good.
-Kazu mentioned Kelby may want to move off of the sushi bar. I heard them talking and he didn't seem to be happy with his training or something. This is so preliminary and may amount to nothing, but I thought a heads up would be in order. Kazu actually came and asked me if Kelby had put in notice, which is what sparked our conversation. He says Kelby only works a couple of shifts a week anyways and we're already looking for someone presently.
Any VIP's in?old John and Neil.... separately. Lots of new faces.
Comps& Void Detail:$15 Kome bucks from a table, Small hot tea misring
R&M needs?: large tree roach sighted and dispatched with extreme prejudice and no customers were aware. maybe pest control soon? could just be the changing weather.
Also, I was filling the soft serve machine today mid-dinner shift and noticed it the metal rod wasn't placed into it's corresponding hole. Perhaps at the next FOH monthly meeting we could go over the setup and breakdown of the machine? It is something everyone needs to know.
86'd items/ need more?
From time to time tree roaches do get in the restaurant. I'm not sure if it's a pest control related issue, being that they enter apartments and houses with ease whenever there is a lot of rain then nothing. But maybe we can have pest control come out more often than originally scheduled.
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