Thursday, July 10, 2014
Thursday PM 7/10/14
LY Dinner Sales:$4651
Projected Sales:$4992
TY Dinner Sales:$4609 (-$313 below projections)
+/- :-1% down from last year, 0% change over the whole day.
Weather:hot
Any Special events going on?:Thinkery 21
Who worked?:Naoto, Kate, Lindsey, Joel, Stephanie, Lina (H), Hiroe (FR), Joaquin (SA)
Flow of Business, Cuts and Ticket Times:
today started off good, we were on wait by 7pm and stayed on wait until 9pm. Lots of people wanted drinks so I helped Lina out with that so she could stay at the host stand and direct people. We were busy but ticket times were good and everyone had a good flow with their tables. We had a really late pop between 9:45-10pm. We received 2 Thinkery cupons and they are in an envelope right by the snowpierce cards with a date on them.
Any VIP's in? A2 was the couple who always comes really late but is very nice, he has really light colored hair and always has his white cowboy hat, younger couple
Comps& Void Detail:
voided an austin beer work and vihno verde - misring, never made
voided a beef carpaccio - 86'd
regular makani, BOH/susi, manager meal comp
R&M needs?:
86'd items/ need more?
we need more tea light candles
Thursday AM 7.10.14
LY Lunch Sales:$1536
Projected Sales:$1683
TY Lunch Sales:$1602
+/- :beat LY by 4%, and missed Projected by $81! (dang, so close)
Weather: sunny and warm.
Any Special events going on?:World Cup
Who worked?:
Clair, Johnny, Lynn CL Ruthie host, Hiroe FR, Jason SA
Flow of Business, Cuts and Ticket Times:
A really mellow day. Never quite filled up all the way, but all of the tables were filled around 12:30, started to empty out a little by12:50, held onto everyone in case we got a 1pm pop but we didn't. So I cut Johnny at 1pm, then went down to just Lynn by 1:15 because it was really clearing out.
Any VIP's in?no
Comps& Void Detail:
voided a hot sake for Lynn because we ran out (but a new box came in so we won't be out for dinner) and then the usual sushi-kitchen comps
R&M needs?:
86'd items/ need more?
Projected Sales:$1683
TY Lunch Sales:$1602
+/- :beat LY by 4%, and missed Projected by $81! (dang, so close)
Weather: sunny and warm.
Any Special events going on?:World Cup
Who worked?:
Clair, Johnny, Lynn CL Ruthie host, Hiroe FR, Jason SA
Flow of Business, Cuts and Ticket Times:
A really mellow day. Never quite filled up all the way, but all of the tables were filled around 12:30, started to empty out a little by12:50, held onto everyone in case we got a 1pm pop but we didn't. So I cut Johnny at 1pm, then went down to just Lynn by 1:15 because it was really clearing out.
Any VIP's in?no
Comps& Void Detail:
voided a hot sake for Lynn because we ran out (but a new box came in so we won't be out for dinner) and then the usual sushi-kitchen comps
R&M needs?:
86'd items/ need more?
Wednesday, July 9, 2014
WED 7/9/14 Recap
LY Lunch Sales: 1823
Projected Sales: 1541
TY Lunch Sales:1195
+/- : -$346 under projected and down -34% from LY
LY Dinner Sales: 3399
Projected Sales: 4065
TY Dinner Sales:4751
+/- : +$686 over projected and up 40% from LY
Weather: Sunny, Hot and Humid... Summer is upon us!
Any Special events going on?: Obama came to town... tried to get a res with 5 people.
Who worked?:
LUNCH: Alex training Sayo, Lindsey, Lynn, Joaquin SA and Hiroe FR
DINNER: Alex, Clair, Krystin, Camacho training Sayo, Naoto CL, Joaquin SA and Hiroe FR. Naoto came in at 4pm but closed. Stephanie was scheduled to close. Taylor picked up her shift and then passed it onto Krystin. I couldn't allow her to close, couldn't let Camacho train AND close and couldn't get Clair to return a text asking her to close... so Naoto picked up the slack. Thanks Naoto.
Flow of Business, Cuts and Ticket Times:
LUNCH: Slow. I don't think we ever filled up. Cut Alex at 12:50pm and just Lynn at 1:30pm.
DINNER: Signs of life! Dinner was definitely busier. We had a large party and a 6-7 top walk in and I think that gummed up seating for a little while. I was dealing with a few issues getting started and missed exactly what time we went on wait, but it was early on and we didn't come off of it until nearly 9:45pm. Didn't move too many of the new specials. I saw Jason and Naoto sold one each. Naoto sold the pairing. Vince didn't seem entirely pleased with it. Didn't get the menu attachment done until nearly 6:30pm. Kayo and I were investigating what happened with Kenta's schoolteacher's table at lunch yesterday. We went three on at 9pm. The restaurant was full already, so no one got slammed with lots of new tables. I see Krystin's confidence building. There was less dread in her face when I told her she had most of the B's. Sayo is difficult to read. She seems very confident in herself which is great, but we shall see how that translates to the floor and the finer points of service. I noticed Jason taking pretty special care with her instruction. If anyone knows the in and outs, it is him. There was an issue with a few nigiri pieces getting to one of his tables. Apparently the ticket got lost. Take made them immediately and I took it off of the bill for them.
Any VIP's in?
LUNCH: Yellow... I don't know his real name, and Moto came in for lunch together.
DINNER: Neil came in with a friend in Krystin's section. Krystin knew the friend from her previous job. The director of "Sushi the Global Catch," Mark Hall came in for dinner. He seemed to enjoy himself. He didn't care for the Sake Kasu Yaki. Took that one off his bill.
Comps & Void Detail: FNF discount for Yellow & Moto. Take bought Mark Hall a smoking sashimi (owner comp) and I comped the Sake Kasu Yaki (DNL), and the three nigiri pieces for A7: Zato, Tamago and Suzuki (long ticket) There were between 5-7 buzztable edamame. I think that is it. I wanted to take care of Naoto's dinner for his extra help... but wasn't sure if that was kosher.
R&M needs?:Ice machine hung in there tonight but just barely. Joaquin kept a pretty close eye on it. The lobby was downright unpleasantly hot late in the afternoon.
86'd items/ need more?I thinkwe may be out of the small clamshells. We also need more trash bags.
Projected Sales: 1541
TY Lunch Sales:1195
+/- : -$346 under projected and down -34% from LY
LY Dinner Sales: 3399
Projected Sales: 4065
TY Dinner Sales:4751
+/- : +$686 over projected and up 40% from LY
Weather: Sunny, Hot and Humid... Summer is upon us!
Any Special events going on?: Obama came to town... tried to get a res with 5 people.
Who worked?:
LUNCH: Alex training Sayo, Lindsey, Lynn, Joaquin SA and Hiroe FR
DINNER: Alex, Clair, Krystin, Camacho training Sayo, Naoto CL, Joaquin SA and Hiroe FR. Naoto came in at 4pm but closed. Stephanie was scheduled to close. Taylor picked up her shift and then passed it onto Krystin. I couldn't allow her to close, couldn't let Camacho train AND close and couldn't get Clair to return a text asking her to close... so Naoto picked up the slack. Thanks Naoto.
Flow of Business, Cuts and Ticket Times:
LUNCH: Slow. I don't think we ever filled up. Cut Alex at 12:50pm and just Lynn at 1:30pm.
DINNER: Signs of life! Dinner was definitely busier. We had a large party and a 6-7 top walk in and I think that gummed up seating for a little while. I was dealing with a few issues getting started and missed exactly what time we went on wait, but it was early on and we didn't come off of it until nearly 9:45pm. Didn't move too many of the new specials. I saw Jason and Naoto sold one each. Naoto sold the pairing. Vince didn't seem entirely pleased with it. Didn't get the menu attachment done until nearly 6:30pm. Kayo and I were investigating what happened with Kenta's schoolteacher's table at lunch yesterday. We went three on at 9pm. The restaurant was full already, so no one got slammed with lots of new tables. I see Krystin's confidence building. There was less dread in her face when I told her she had most of the B's. Sayo is difficult to read. She seems very confident in herself which is great, but we shall see how that translates to the floor and the finer points of service. I noticed Jason taking pretty special care with her instruction. If anyone knows the in and outs, it is him. There was an issue with a few nigiri pieces getting to one of his tables. Apparently the ticket got lost. Take made them immediately and I took it off of the bill for them.
Any VIP's in?
LUNCH: Yellow... I don't know his real name, and Moto came in for lunch together.
DINNER: Neil came in with a friend in Krystin's section. Krystin knew the friend from her previous job. The director of "Sushi the Global Catch," Mark Hall came in for dinner. He seemed to enjoy himself. He didn't care for the Sake Kasu Yaki. Took that one off his bill.
Comps & Void Detail: FNF discount for Yellow & Moto. Take bought Mark Hall a smoking sashimi (owner comp) and I comped the Sake Kasu Yaki (DNL), and the three nigiri pieces for A7: Zato, Tamago and Suzuki (long ticket) There were between 5-7 buzztable edamame. I think that is it. I wanted to take care of Naoto's dinner for his extra help... but wasn't sure if that was kosher.
R&M needs?:Ice machine hung in there tonight but just barely. Joaquin kept a pretty close eye on it. The lobby was downright unpleasantly hot late in the afternoon.
86'd items/ need more?I thinkwe may be out of the small clamshells. We also need more trash bags.
Tuesday, July 8, 2014
Tuesday AM&PM 7/8/14
LY Lunch Sales:$1581
Projected Sales:$1345
TY Lunch Sales:$1451 (-$67 down from projections)
+/- :-4% from LY lunch
LY Dinner Sales: $3604
Projected Sales:$3132
TY Dinner Sales:$3575 (-$29 from projections)
+/- :-1%down from LY dinner -2% down for the whole day
Weather:Hot today but a nice cool evening
Any Special events going on?:semi-finals of the world cup
Who worked?:
AM:
Kate, Krystin, Johnny, Lina (FR), Ruthy (H)
PM:
Kate, Krystin, Sarah, Lindsey, Taylor, Ruthy (H), Kaori (FR)
Flow of Business, Cuts and Ticket Times:
AM:
This morning was pretty steady. We only went on wait shortly but had some incomplete parties waiting to be sat. At one point there were only 2 seats seperated by a man eating alone. Ruthy walked 2 girls to sushi bar and at that point they said they were a party of 3 and they wanted Ruthy to tell the man dining alone (and who was 1/2 way through his meal) to MOVE down sushi bar! She obviously said no and they got upset asking if they could ask him to move themselves and she said no and they got angry and left. very rude!
Other than that ticket times were good and we had no problems.
PM:
Tonight was good, but very slow. Sarah opened with Kate. I'm actually happy is was slow for Sarah's sake, since she is still getting back into the swing of things. She is doing fine she just needs be to more confident and friendly. Ill do some coaching next time im with her. At 8 I went 4 on for lunch sections but i told Sarah she would just keep the section she had (back B's, and not adding B3B4 like in lunch) so she can focus on those tables.
Any VIP's in?
Comps& Void Detail:
Comped' zatcho itchi and spicy scalop for F&F
birthday dessert
voided a misring
(sorry--ill write these down next time)
R&M needs?:
86'd items/ need more?
Projected Sales:$1345
TY Lunch Sales:$1451 (-$67 down from projections)
+/- :-4% from LY lunch
LY Dinner Sales: $3604
Projected Sales:$3132
TY Dinner Sales:$3575 (-$29 from projections)
+/- :-1%down from LY dinner -2% down for the whole day
Weather:Hot today but a nice cool evening
Any Special events going on?:semi-finals of the world cup
Who worked?:
AM:
Kate, Krystin, Johnny, Lina (FR), Ruthy (H)
PM:
Kate, Krystin, Sarah, Lindsey, Taylor, Ruthy (H), Kaori (FR)
Flow of Business, Cuts and Ticket Times:
AM:
This morning was pretty steady. We only went on wait shortly but had some incomplete parties waiting to be sat. At one point there were only 2 seats seperated by a man eating alone. Ruthy walked 2 girls to sushi bar and at that point they said they were a party of 3 and they wanted Ruthy to tell the man dining alone (and who was 1/2 way through his meal) to MOVE down sushi bar! She obviously said no and they got upset asking if they could ask him to move themselves and she said no and they got angry and left. very rude!
Other than that ticket times were good and we had no problems.
PM:
Tonight was good, but very slow. Sarah opened with Kate. I'm actually happy is was slow for Sarah's sake, since she is still getting back into the swing of things. She is doing fine she just needs be to more confident and friendly. Ill do some coaching next time im with her. At 8 I went 4 on for lunch sections but i told Sarah she would just keep the section she had (back B's, and not adding B3B4 like in lunch) so she can focus on those tables.
Any VIP's in?
Comps& Void Detail:
Comped' zatcho itchi and spicy scalop for F&F
birthday dessert
voided a misring
(sorry--ill write these down next time)
R&M needs?:
86'd items/ need more?
Monday, July 7, 2014
Monday 7.7.14
LY Lunch Sales:$1575
Projected Sales:$1641
TY Lunch Sales:$1515
+/- : down 4% over LY and short $126 from projected
LY Dinner Sales: $4415
Projected Sales: $4821
TY Dinner Sales:$4326
+/- :down 2% from LY and short $495 proj
Overall for the day we were down 2% and missed proj by $621
Weather:Sunny, warm. I don't know, I haven't been outside still...okay, so it was sunny and warm today, confirmed! Also the night got cool. So nice!!
Any Special events going on?: World Cup 11am/3pm
Who worked?:
Lunch: Krysten, Sarah & Kate CL. Ruthie host, Hiroe FR
Dinner: Jason, Sarah, Stephanie, Miho, Taylor CL. Lina host, Jason SA, Kaori FR
Flow of Business, Cuts and Ticket Times:
Lunch: Ugh. What a horrible shift. I wish it had registered in my head when I saw Sarah on the schedule to mention that she should have a train shift or two before just throwing her back into the game. So we had Sarah. Then Krysen who has only been on the floor for about a week or so now. And Kate closing. Then Ruthie hosting. It was rough. Little to no teamwork, Sarah was struggling big time, and Krysten was treading water. Would have liked to see Kate step it up a little and help the others, but it was hard. We were steady and busy all lunch, but never went on a wait. People were waiting outside again and we had about 5 tables come in right at open. We were full well after 2pm. Krysten's A8 ordered a Hokkai Don to go and after a very confusing conversation with Toshi, we told he would not be making it, so we told the table that we would not be able to accommodate that to go order. They were fine, and ordered a bunch of desserts instead.
Ruthie at one point had two 3-tops waiting in the lobby but wasn't too much of a help with the dirty tables that needed to be wiped and set, and didn't communicate that. It was just a real mess of a lunch shift.
Some notes about staffing: please schedule an SA if we are running with only 3 servers on. Please schedule Krysten on slower shifts for now while she gets her feet wet. Same for Sarah. Also, I talked to Julie today and she agreed that she shouldn't work here anymore. An amicable split.
Dinner: Much better than lunch but still filled up by 6pm. From now on on Mondays I want everyone in by 5:30. The 6'o clocks got here and had nothing to do until it emptied out around 6:45. Sarah got overwhelmed by her 5th table between the 5-6pm hour and ended up neglecting them in general. The guy at A8 had to literally get up and get me. I took their order, sent them some gyoza, and they were happy. I gave them to Jason. Sarah, from what I've seen today, has a lot of trouble consolidating. because she had A1-4 sat and was around A8, so there was no way she missed it. The guy also said that he was getting eye contact from her, but she still never went over. I talked with her after the shift and she said she was feeling overwhelmed. I told her that she needs to consolidate her steps and she will free up more time for herself, like if you are talking to A4, afterwards you can reach over to A8 just to say I'll be right with you. At lunch she did something at B1 and then walked right past her sushi bar tables that had their credit card out. I had to point it out to here. She needs to keep her head on a swivel. Consolidate!!!
After that hiccup was over, everyone settled into their sections and the night went fine. We cleared out around 6:45 and then filled back up around 7:30, went on a small 20 minute wait due to the 3 six-tops that walked in (one was a reso) but by 8:30 we were off the wait. I cut Sarah at 8:45 but by 9pm it was really emptying out so I went down to just the two (Taylor & Stephanie) No long tickets or issues to speak of.
Any VIP's in? none at lunch. Dinner: Rachel & Carlos, David & Ransom, Dana & Kevin (my friend & DO of Contigo)
Comps& Void Detail:
Lunch:
voided HokkaiDon, never made
voided 2x hon maguro, 86'd
FNF to Chad, the owner of The Hightower
Dinner:
Jason voided a Mex Coke because he meant to ring in an emp coke for Kazu (and he re-rung it)
A bunch of SIN discounts, including some full pieces sent to tables (ankimo to regulars, feature dessert to the Peche group in the PR) A recovery comp of the gyoza mentioned above.
R&M needs?:
Austin Industrial is coming out sometime this week to look at the mold in the ice machine and figure out what is going on and why it molds so frequently. Whoever is here, please show them where it is (if they come on Tues or Wed)
86'd items/ need more?
Projected Sales:$1641
TY Lunch Sales:$1515
+/- : down 4% over LY and short $126 from projected
LY Dinner Sales: $4415
Projected Sales: $4821
TY Dinner Sales:$4326
+/- :down 2% from LY and short $495 proj
Overall for the day we were down 2% and missed proj by $621
Weather:Sunny, warm. I don't know, I haven't been outside still...okay, so it was sunny and warm today, confirmed! Also the night got cool. So nice!!
Any Special events going on?: World Cup 11am/3pm
Who worked?:
Lunch: Krysten, Sarah & Kate CL. Ruthie host, Hiroe FR
Dinner: Jason, Sarah, Stephanie, Miho, Taylor CL. Lina host, Jason SA, Kaori FR
Flow of Business, Cuts and Ticket Times:
Lunch: Ugh. What a horrible shift. I wish it had registered in my head when I saw Sarah on the schedule to mention that she should have a train shift or two before just throwing her back into the game. So we had Sarah. Then Krysen who has only been on the floor for about a week or so now. And Kate closing. Then Ruthie hosting. It was rough. Little to no teamwork, Sarah was struggling big time, and Krysten was treading water. Would have liked to see Kate step it up a little and help the others, but it was hard. We were steady and busy all lunch, but never went on a wait. People were waiting outside again and we had about 5 tables come in right at open. We were full well after 2pm. Krysten's A8 ordered a Hokkai Don to go and after a very confusing conversation with Toshi, we told he would not be making it, so we told the table that we would not be able to accommodate that to go order. They were fine, and ordered a bunch of desserts instead.
Ruthie at one point had two 3-tops waiting in the lobby but wasn't too much of a help with the dirty tables that needed to be wiped and set, and didn't communicate that. It was just a real mess of a lunch shift.
Some notes about staffing: please schedule an SA if we are running with only 3 servers on. Please schedule Krysten on slower shifts for now while she gets her feet wet. Same for Sarah. Also, I talked to Julie today and she agreed that she shouldn't work here anymore. An amicable split.
Dinner: Much better than lunch but still filled up by 6pm. From now on on Mondays I want everyone in by 5:30. The 6'o clocks got here and had nothing to do until it emptied out around 6:45. Sarah got overwhelmed by her 5th table between the 5-6pm hour and ended up neglecting them in general. The guy at A8 had to literally get up and get me. I took their order, sent them some gyoza, and they were happy. I gave them to Jason. Sarah, from what I've seen today, has a lot of trouble consolidating. because she had A1-4 sat and was around A8, so there was no way she missed it. The guy also said that he was getting eye contact from her, but she still never went over. I talked with her after the shift and she said she was feeling overwhelmed. I told her that she needs to consolidate her steps and she will free up more time for herself, like if you are talking to A4, afterwards you can reach over to A8 just to say I'll be right with you. At lunch she did something at B1 and then walked right past her sushi bar tables that had their credit card out. I had to point it out to here. She needs to keep her head on a swivel. Consolidate!!!
After that hiccup was over, everyone settled into their sections and the night went fine. We cleared out around 6:45 and then filled back up around 7:30, went on a small 20 minute wait due to the 3 six-tops that walked in (one was a reso) but by 8:30 we were off the wait. I cut Sarah at 8:45 but by 9pm it was really emptying out so I went down to just the two (Taylor & Stephanie) No long tickets or issues to speak of.
Any VIP's in? none at lunch. Dinner: Rachel & Carlos, David & Ransom, Dana & Kevin (my friend & DO of Contigo)
Comps& Void Detail:
Lunch:
voided HokkaiDon, never made
voided 2x hon maguro, 86'd
FNF to Chad, the owner of The Hightower
Dinner:
Jason voided a Mex Coke because he meant to ring in an emp coke for Kazu (and he re-rung it)
A bunch of SIN discounts, including some full pieces sent to tables (ankimo to regulars, feature dessert to the Peche group in the PR) A recovery comp of the gyoza mentioned above.
R&M needs?:
Austin Industrial is coming out sometime this week to look at the mold in the ice machine and figure out what is going on and why it molds so frequently. Whoever is here, please show them where it is (if they come on Tues or Wed)
86'd items/ need more?
Sunday, July 6, 2014
Sunday AM&PM 7/6/14
LY Lunch Sales:$1988
Projected Sales:$1492
TY Lunch Sales:$2182 ($690 over projections!)
+/- :10% up from LY
LY Dinner Sales:$4272
Projected Sales:$4475 (-$39 short of projections)
TY Dinner Sales:$4438
+/- : $165.10 up from LY sales, 4% over LY dinner sales and 6% over the day from LY
Weather:Hot with a hot breeze. 95degrees during the day. Nice evening.
Any Special events going on?:None that I am aware of.
Who worked?
AM:
Joel, Dusten, Kate CL, Lina (FR), Joaquin (SA), Ruthy (H)
PM:
Joel, Dusten, Kate, Alex, Ruthy (H), Hiroe (FR), Jason (SA)
Flow of Business, Cuts and Ticket Times:
AM:
This morning started out crazy! We filled up minutes after the doors opened. Some tables we waiting an hour outside before we even opened our doors. We had a 10 top that ordered a bunch of kitchen items so when Kate put the order into the computer it slowed the kitchen down a lot, mainly due to timing and space because they can only cook so much at one time. I had to remind people to give their tables a heads up to let them know certain items may take a little longer.
Another thing. I know during times like this the kitchen is extremely busy trying to get out similar orders but i had a kaarage going to A3 and one ordered 10 minutes later going to A4 and I guess the tickets got mixed up and A4 got theirs first when it should have gone to A3. With multiple orders the FR/kitchen needs to double check the ticket is the first of the bunch and not one that was ordered later.......
PM:
Tonight started off good, we were on wait by 6:30. Lots of 3 and 4 tops, then all 2 tops. we stayed on wait unil 9, to when I cut to 3 then cute to 2 at 9:30.
Ticket times were normal, and the flow of business was steady, unlike this morning when the kitchen was bombarded with all the tickets!
Any VIP's in?
Comps& Void Detail:
AM:
50% off Guydon for a long (30min) ticket time due to the kitchen being bombarded by a full restaurant with in 5 minutes.
15% for long ticket time for kitchen items
100% kaarage comp from incident above. took 25 minutes due to ticket mix up
Maguro Zuke don voided, guest changed mind to Yama-Kake, wasn't made
karaage void, wasn't made
PM:
50% off bottle of Rose. Party room ordered a lot of food, Alex accidentally spilled soy sauce all over a girl at the end of the meal. Girl was not mad but we still wanted to do something nice. They spent a lot.
Comp'd a dessert special and kitchen special because no one has tried it
Voided a Kitchen Special, 86'd
Voided a seaweed salad, misring, not made
Voided anAustin Beer Works, misring, not made
All regular makani, sushi/BOH& manager meal comps
R&M needs?:
86'd items/ need more?
**Kate ordered her dinner and paid but the kitchen forgot to make it. She had to leave and left without getting it. I have the receipt and wrote a note for her to get lunch on us tomorrow.
Whoever is running the kitchen needs to realize that even though a special has been running for a few days or a week or anything that they need to make it for the servers to try and see and describe. Some people only work once or twice a week and don't get to see any of the specials, which in return, don't allow them to properly describe them to customers. I asked Vince to make the specials tonight but he said they have been the same (even though I have servers who have never seen them).
Projected Sales:$1492
TY Lunch Sales:$2182 ($690 over projections!)
+/- :10% up from LY
LY Dinner Sales:$4272
Projected Sales:$4475 (-$39 short of projections)
TY Dinner Sales:$4438
+/- : $165.10 up from LY sales, 4% over LY dinner sales and 6% over the day from LY
Weather:Hot with a hot breeze. 95degrees during the day. Nice evening.
Any Special events going on?:None that I am aware of.
Who worked?
AM:
Joel, Dusten, Kate CL, Lina (FR), Joaquin (SA), Ruthy (H)
PM:
Joel, Dusten, Kate, Alex, Ruthy (H), Hiroe (FR), Jason (SA)
Flow of Business, Cuts and Ticket Times:
AM:
This morning started out crazy! We filled up minutes after the doors opened. Some tables we waiting an hour outside before we even opened our doors. We had a 10 top that ordered a bunch of kitchen items so when Kate put the order into the computer it slowed the kitchen down a lot, mainly due to timing and space because they can only cook so much at one time. I had to remind people to give their tables a heads up to let them know certain items may take a little longer.
Another thing. I know during times like this the kitchen is extremely busy trying to get out similar orders but i had a kaarage going to A3 and one ordered 10 minutes later going to A4 and I guess the tickets got mixed up and A4 got theirs first when it should have gone to A3. With multiple orders the FR/kitchen needs to double check the ticket is the first of the bunch and not one that was ordered later.......
PM:
Tonight started off good, we were on wait by 6:30. Lots of 3 and 4 tops, then all 2 tops. we stayed on wait unil 9, to when I cut to 3 then cute to 2 at 9:30.
Ticket times were normal, and the flow of business was steady, unlike this morning when the kitchen was bombarded with all the tickets!
Any VIP's in?
Comps& Void Detail:
AM:
50% off Guydon for a long (30min) ticket time due to the kitchen being bombarded by a full restaurant with in 5 minutes.
15% for long ticket time for kitchen items
100% kaarage comp from incident above. took 25 minutes due to ticket mix up
Maguro Zuke don voided, guest changed mind to Yama-Kake, wasn't made
karaage void, wasn't made
PM:
50% off bottle of Rose. Party room ordered a lot of food, Alex accidentally spilled soy sauce all over a girl at the end of the meal. Girl was not mad but we still wanted to do something nice. They spent a lot.
Comp'd a dessert special and kitchen special because no one has tried it
Voided a Kitchen Special, 86'd
Voided a seaweed salad, misring, not made
Voided anAustin Beer Works, misring, not made
All regular makani, sushi/BOH& manager meal comps
R&M needs?:
86'd items/ need more?
**Kate ordered her dinner and paid but the kitchen forgot to make it. She had to leave and left without getting it. I have the receipt and wrote a note for her to get lunch on us tomorrow.
Whoever is running the kitchen needs to realize that even though a special has been running for a few days or a week or anything that they need to make it for the servers to try and see and describe. Some people only work once or twice a week and don't get to see any of the specials, which in return, don't allow them to properly describe them to customers. I asked Vince to make the specials tonight but he said they have been the same (even though I have servers who have never seen them).
Saturday PM 7.5.14
LY Lunch Sales: $1832
Projected Sales:$2156
TY Lunch Sales:$2060
+/- : missed projected by $96 but beat LY by 12%
LY Dinner Sales: $5242
Projected Sales:$6842
TY Dinner Sales: $6506
+/- :over 24% over LY and short $336 from projected
for the day we did $8566, which put us 21% over LY and short $432 from proj
Weather:Cool and Pleasant. In the mid 70's after sunset - unseasonably cool for July in TEXAS! I'm not complaining though.
Any Special events going on?:World Cup and day after the 4th of July (I guess that goes without saying...)
Who worked?:
Joel, Alex, Naoto, Stephanie, Dusten CL. Lina host, Lindsey CT (and helped host) Kaori FR, Jason SA
Jason mentioned to me that he would like to start training in food running. I don't think it's a bad idea. He has come a long way since he first started here. I would like to see him in a few FR training shifts when we can spare him. He knows he will be primarily bussing, but it's always good to have another FR trained.
Flow of Business, Cuts and Ticket Times:
Started slow. I called out this night before it even happened and I was right. It was slow, but steady. We went on a wait around 7/7:15 and stayed on a small slow wait until 10:30. It was a lot of 2 tops, with some 4 tops sprinkled in for good measure. Had a walk in 6 top around 9:30 and a few 5 tops here and there. The two resos were good and were in and out in their prescribed time. Even running with just one host (because of the Julie situation) we were okay. I helped Lina up at the host stand when she needed it, but Lindsey was also very helpful in her CT downtime. Lina handled the volume on her own very well. She will be working Julie's AM shifts next week too, btw.
Ticket times were okay. Sushi bar was hitting 30 minutes for rolls here and there, which was surprising, but I suppose it was a roll heavy night. Also a gyoza got missed in the kitchen due to Kaori stabbing the ticket though it wasn't run.
At 10pm Jason informed Joel that we were out of ice, after refilling the service station ice bin. Joel in turn told me. I in turn told Jason that he needs to inform me of this before he scoops out the last bucket of ice. I also informed him that he was now to walk over to the convenience store and pick up as much ice as $5 could get him (that of which I gave him from the change bank). He returned with 3 bags of ice.
Any VIP's in?
Clarke Family was in, and neighbors Ryan and Basha.
Comps & Void Detail:
Voids: Tori Teba for 20- changed mind
Asahi voided by Dusten by accident, he re-rung it.
Voided 1 ABW, 1 Gls Jules Taylor and a sake for B2 because they changed their mind and ordered a bottle of wine.
Dusten also rung in 5 Tarantulas by accident, so he voided 3 of them
Comps: FNF 20% off for A2
Recovery 50% for Spooky roll that took 39 minutes (and the last thing to hit the table)
Recovery 100% for the missed Gyoza for B1 mentioned above.
Employee meals as usual.
R&M needs?:
About the Office: If you eat in the office, please clean up after yourself. If you spill something on the desk or your glass sweats all over the desk, please wipe it up. I came in today after having the last few days off to the most disgusting desk ever. Also, if an order comes in, please put it away. The office is small enough without having boxes upon boxes pile up. And if the staff is restocking, please make sure if they open a case, they empty the case of the 6-packs. Today I found ONE BOTTLE of Ramune sitting in the now ginormous, nearly empty box of Ramune. Little things like that. Ridiculous. Speaking of a small office, please do your best to leave it neat and clean at the end of your shift. Put things where they belong, put things in place, and please try to limit the employees to the shelf and the chair, otherwise employee items get out of hand getting put anywhere. This office is small, and I get claustrophobic sometimes. Please let's keep it clean. Thank you for listening to my office rant :)
86'd items/ need more?
Projected Sales:$2156
TY Lunch Sales:$2060
+/- : missed projected by $96 but beat LY by 12%
LY Dinner Sales: $5242
Projected Sales:$6842
TY Dinner Sales: $6506
+/- :over 24% over LY and short $336 from projected
for the day we did $8566, which put us 21% over LY and short $432 from proj
Weather:Cool and Pleasant. In the mid 70's after sunset - unseasonably cool for July in TEXAS! I'm not complaining though.
Any Special events going on?:World Cup and day after the 4th of July (I guess that goes without saying...)
Who worked?:
Joel, Alex, Naoto, Stephanie, Dusten CL. Lina host, Lindsey CT (and helped host) Kaori FR, Jason SA
Jason mentioned to me that he would like to start training in food running. I don't think it's a bad idea. He has come a long way since he first started here. I would like to see him in a few FR training shifts when we can spare him. He knows he will be primarily bussing, but it's always good to have another FR trained.
Flow of Business, Cuts and Ticket Times:
Started slow. I called out this night before it even happened and I was right. It was slow, but steady. We went on a wait around 7/7:15 and stayed on a small slow wait until 10:30. It was a lot of 2 tops, with some 4 tops sprinkled in for good measure. Had a walk in 6 top around 9:30 and a few 5 tops here and there. The two resos were good and were in and out in their prescribed time. Even running with just one host (because of the Julie situation) we were okay. I helped Lina up at the host stand when she needed it, but Lindsey was also very helpful in her CT downtime. Lina handled the volume on her own very well. She will be working Julie's AM shifts next week too, btw.
Ticket times were okay. Sushi bar was hitting 30 minutes for rolls here and there, which was surprising, but I suppose it was a roll heavy night. Also a gyoza got missed in the kitchen due to Kaori stabbing the ticket though it wasn't run.
At 10pm Jason informed Joel that we were out of ice, after refilling the service station ice bin. Joel in turn told me. I in turn told Jason that he needs to inform me of this before he scoops out the last bucket of ice. I also informed him that he was now to walk over to the convenience store and pick up as much ice as $5 could get him (that of which I gave him from the change bank). He returned with 3 bags of ice.
Any VIP's in?
Clarke Family was in, and neighbors Ryan and Basha.
Comps & Void Detail:
Voids: Tori Teba for 20- changed mind
Asahi voided by Dusten by accident, he re-rung it.
Voided 1 ABW, 1 Gls Jules Taylor and a sake for B2 because they changed their mind and ordered a bottle of wine.
Dusten also rung in 5 Tarantulas by accident, so he voided 3 of them
Comps: FNF 20% off for A2
Recovery 50% for Spooky roll that took 39 minutes (and the last thing to hit the table)
Recovery 100% for the missed Gyoza for B1 mentioned above.
Employee meals as usual.
R&M needs?:
About the Office: If you eat in the office, please clean up after yourself. If you spill something on the desk or your glass sweats all over the desk, please wipe it up. I came in today after having the last few days off to the most disgusting desk ever. Also, if an order comes in, please put it away. The office is small enough without having boxes upon boxes pile up. And if the staff is restocking, please make sure if they open a case, they empty the case of the 6-packs. Today I found ONE BOTTLE of Ramune sitting in the now ginormous, nearly empty box of Ramune. Little things like that. Ridiculous. Speaking of a small office, please do your best to leave it neat and clean at the end of your shift. Put things where they belong, put things in place, and please try to limit the employees to the shelf and the chair, otherwise employee items get out of hand getting put anywhere. This office is small, and I get claustrophobic sometimes. Please let's keep it clean. Thank you for listening to my office rant :)
86'd items/ need more?
Saturday, July 5, 2014
Saturday AM 7/5/14
LY Lunch Sales:$1832.20
Projected Sales:$2156
TY Lunch Sales:$2060 (-$96 under projections)
+/- :12% over LY sales
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :
Weather: hot and sunny 93degrees
Any Special events going on?: the bicycle race of some kind, had one table that participated
Who worked?: Joel, Lindsey, Alex, Lina (H)
Flow of Business, Cuts and Ticket Times:
Julie called out 1.5 hours before her shift due having a lot going on... She will be terminated due to unacceptable work ethic.
Lina moved from FR to Host. All the servers knew they had to run their own food and I told kitchen also so everyone was on board. Christina did a great job communicating with the servers about their food and she kept everything super organized for them.
I cut Joel at 1 and he moved into FR until 2/2:30. He had to be back at 4 but I bought his lunch since he stepped in and was a team player with everything.
I went 2 on at 2:25 and one on at 2:45. We had a lot of big parties walk in today. A 7 top followed with and 8 top and then another 9, and 10 top walked in together at the same time.. They all knew they had to wait so we could pull some tables together which was fine.
Ticket times were good. All the big parties put their kitchen orders in at the same time so they got a little backed up so I made sure to let the servers tell their table that sushi items will come out faster. There were no problems.
Any VIP's in?
Comps of note:
Comped a chirashi bowl for Joel's lunch. My lunch, sushi/boh lunches
Voided a yoshizo roll. Table received all other items and thought they had too much food and yoshizo roll hadn't come out yet.
R&M needs?:
86'd items/ need more?
Projected Sales:$2156
TY Lunch Sales:$2060 (-$96 under projections)
+/- :12% over LY sales
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :
Weather: hot and sunny 93degrees
Any Special events going on?: the bicycle race of some kind, had one table that participated
Who worked?: Joel, Lindsey, Alex, Lina (H)
Flow of Business, Cuts and Ticket Times:
Julie called out 1.5 hours before her shift due having a lot going on... She will be terminated due to unacceptable work ethic.
Lina moved from FR to Host. All the servers knew they had to run their own food and I told kitchen also so everyone was on board. Christina did a great job communicating with the servers about their food and she kept everything super organized for them.
I cut Joel at 1 and he moved into FR until 2/2:30. He had to be back at 4 but I bought his lunch since he stepped in and was a team player with everything.
I went 2 on at 2:25 and one on at 2:45. We had a lot of big parties walk in today. A 7 top followed with and 8 top and then another 9, and 10 top walked in together at the same time.. They all knew they had to wait so we could pull some tables together which was fine.
Ticket times were good. All the big parties put their kitchen orders in at the same time so they got a little backed up so I made sure to let the servers tell their table that sushi items will come out faster. There were no problems.
Any VIP's in?
Comps of note:
Comped a chirashi bowl for Joel's lunch. My lunch, sushi/boh lunches
Voided a yoshizo roll. Table received all other items and thought they had too much food and yoshizo roll hadn't come out yet.
R&M needs?:
86'd items/ need more?
Thursday, July 3, 2014
Thursday AM&PM 7/3/14
LY Lunch Sales:
Projected Sales:$1855(-$254 under projected)
TY Lunch Sales:$1601
+/- :
LY Dinner Sales:
Projected Sales:$6322(-$499 under projected)
TY Dinner Sales:$5873
+/- :
Weather:Hot today, hot tonight and it rained a little in the evening
Any Special events going on?:4th of July tomorrow
Who worked?:
AM: Lynn, Kate, Johnny, Sayo (train), Hiroe (FR), Jason (SA)
PM: Jason, Naoto, Sayo (train), Joel, Stephanie, Jason(SA), Hiroe(FR)
Flow of Business, Cuts and Ticket Times:
This morning was good and steady. Johnny did a great job training Sayo and I feel like she is catching onto everything quickly. I went 2 on at 1pm which worked out really well and we had a strong close and no problems. Ticket times were consistent and nothing was mistaked.
Tonight was crazy busy. Dusten got his shift covered by Stephanie but from what he said no one wanted to pick up the shift. An hour after that got figured out Taylor called and emailed me (1pm) saying he woke up sick and cant come into work and is trying to get his shift covered. I explained to him about Dusten how he just went through this...He said he would keep calling and emailing people. He called back at 3 explaining no one is answering and how he cant get out of bed and couldnt come.
So..we were 4 plus Sayo training.
We were on wait by 6pm and didnt come off until 9:50pm. We had many gues wanting drinks which I helped Lina out with so she could stay at the host stand.
For being 4 on everyone did a GREAT job. everyone was being a team player and helping out each other when they could! And dispite Naoto being so busy to begin with he was so thorough with his training and it was great! Ticket times were good and everyone was super happy!!
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
Projected Sales:$1855(-$254 under projected)
TY Lunch Sales:$1601
+/- :
LY Dinner Sales:
Projected Sales:$6322(-$499 under projected)
TY Dinner Sales:$5873
+/- :
Weather:Hot today, hot tonight and it rained a little in the evening
Any Special events going on?:4th of July tomorrow
Who worked?:
AM: Lynn, Kate, Johnny, Sayo (train), Hiroe (FR), Jason (SA)
PM: Jason, Naoto, Sayo (train), Joel, Stephanie, Jason(SA), Hiroe(FR)
Flow of Business, Cuts and Ticket Times:
This morning was good and steady. Johnny did a great job training Sayo and I feel like she is catching onto everything quickly. I went 2 on at 1pm which worked out really well and we had a strong close and no problems. Ticket times were consistent and nothing was mistaked.
Tonight was crazy busy. Dusten got his shift covered by Stephanie but from what he said no one wanted to pick up the shift. An hour after that got figured out Taylor called and emailed me (1pm) saying he woke up sick and cant come into work and is trying to get his shift covered. I explained to him about Dusten how he just went through this...He said he would keep calling and emailing people. He called back at 3 explaining no one is answering and how he cant get out of bed and couldnt come.
So..we were 4 plus Sayo training.
We were on wait by 6pm and didnt come off until 9:50pm. We had many gues wanting drinks which I helped Lina out with so she could stay at the host stand.
For being 4 on everyone did a GREAT job. everyone was being a team player and helping out each other when they could! And dispite Naoto being so busy to begin with he was so thorough with his training and it was great! Ticket times were good and everyone was super happy!!
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
Wednesday, July 2, 2014
WED 7/2/14 PM recap.
LY Lunch Sales:
Projected Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales:5210
Projected Sales:4140
TY Dinner Sales:4477
+/- :+$336 from projected and -$733 from LY
Weather:Warm and sunny. high in low 90's
Any Special events going on?:none that I am aware.
Who worked?: Krystin, Alex, Naoto, Lindsey training Sayo, Camacho CL, Kaori FR and Jason SA
Flow of Business, Cuts and Ticket Times: Pretty steady. Went on a wait around 6:45pm. Off and on short wait from 8-9pm. Cut down to 3 at 8:30, 2 at 9:30 and just Jason at 9:45pm. I tried to input the safe total into the spreadsheet tonight. It seems it is locked. I left the total on a post-it in the office... under the keyboard. Sorry. I don't know the safety protocol for that.
Any VIP's in? John. Alex had a couple of regulars that asked for her by name. The wife's name is Gina... which we got off of her CC, but I told Alex she's gonna have to ask him his name.
Comps of note:
R&M needs?:
86'd items/ need more?
Projected Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales:5210
Projected Sales:4140
TY Dinner Sales:4477
+/- :+$336 from projected and -$733 from LY
Weather:Warm and sunny. high in low 90's
Any Special events going on?:none that I am aware.
Who worked?: Krystin, Alex, Naoto, Lindsey training Sayo, Camacho CL, Kaori FR and Jason SA
Flow of Business, Cuts and Ticket Times: Pretty steady. Went on a wait around 6:45pm. Off and on short wait from 8-9pm. Cut down to 3 at 8:30, 2 at 9:30 and just Jason at 9:45pm. I tried to input the safe total into the spreadsheet tonight. It seems it is locked. I left the total on a post-it in the office... under the keyboard. Sorry. I don't know the safety protocol for that.
Any VIP's in? John. Alex had a couple of regulars that asked for her by name. The wife's name is Gina... which we got off of her CC, but I told Alex she's gonna have to ask him his name.
Comps of note:
R&M needs?:
86'd items/ need more?
Wednesday AM 6/3/14
LY Lunch Sales:$1728
Projected Sales:$1562
TY Lunch Sales:$1468(-$94 under projected)
+/- :-15% down from LY
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :
Weather:Warm and sunny
Any Special events going on?:None that I am aware of
Who worked?:Krysten, Joel, Lynn, Jason (SA), Hiroe (FR)
Flow of Business, Cuts and Ticket Times:
Today went very well. 3 on is really working for lunch time. We started out good and filled up by 12. We went on a short wait due to a few incomplete parties but then we stayed full. at 12:30 it started to die down and there was a 5 top who was waiting 15 minutes for their last member to join them and Ruthy asked if it was ok to put them in the party room since there was no reservations already and I didn't see any bigger parties coming in before close so I said it was ok. The 5 top were very grateful that they were able to have the room so it ended up being a treat for them as well, so I was happy to add to their positive dining experience. At that time we were all full so I went 2 on (since no one would be getting any new tables for at least 30 minutes anyways) and at 1:15 i went down to just Lynn, who, as always, did a great job. It didn't ever pick back up but she had an extra few tables.
I had a 3 top walk in at 1:55 for lunch and they were very nice and I told them we were happy they came for lunch but we do close in 5 minutes and we just ask them to get their whole order in within 20 minutes, then they could relax and eat. they were super happy and they were super happy.
signed about 20 summer lunch cards today so the servers had fun getting their customers to order from them!
Any VIP's in?
Comps of note:
R&M needs?:
need more mr clean magic erasiers
86'd items/ need more?
Projected Sales:$1562
TY Lunch Sales:$1468(-$94 under projected)
+/- :-15% down from LY
LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :
Weather:Warm and sunny
Any Special events going on?:None that I am aware of
Who worked?:Krysten, Joel, Lynn, Jason (SA), Hiroe (FR)
Flow of Business, Cuts and Ticket Times:
Today went very well. 3 on is really working for lunch time. We started out good and filled up by 12. We went on a short wait due to a few incomplete parties but then we stayed full. at 12:30 it started to die down and there was a 5 top who was waiting 15 minutes for their last member to join them and Ruthy asked if it was ok to put them in the party room since there was no reservations already and I didn't see any bigger parties coming in before close so I said it was ok. The 5 top were very grateful that they were able to have the room so it ended up being a treat for them as well, so I was happy to add to their positive dining experience. At that time we were all full so I went 2 on (since no one would be getting any new tables for at least 30 minutes anyways) and at 1:15 i went down to just Lynn, who, as always, did a great job. It didn't ever pick back up but she had an extra few tables.
I had a 3 top walk in at 1:55 for lunch and they were very nice and I told them we were happy they came for lunch but we do close in 5 minutes and we just ask them to get their whole order in within 20 minutes, then they could relax and eat. they were super happy and they were super happy.
signed about 20 summer lunch cards today so the servers had fun getting their customers to order from them!
Any VIP's in?
Comps of note:
R&M needs?:
need more mr clean magic erasiers
86'd items/ need more?
Tuesday, July 1, 2014
Tuesday 7/1/14 PM recap
LY Lunch Sales:
Projected Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales:3860
Projected Sales:4245
TY Dinner Sales:3594
+/- :-7% from LY and -$651 from projected
Weather:sunny, mid nineties
Any Special events going on?:World Cup
Who worked?:Alex training Sayo, Lindsey, Krystin, Johnny, Taylor CL, Kaori FR and Joaquin SA
Flow of Business, Cuts and Ticket Times: Slight pop. Never much of a wait. Had a large party in the party room and they ordered a LOT of rolls, which backed things up for a while for other tables ordering rolls. Krystin struggled a bit today. She had a particularly difficult table. A family with an older Japanese patriarch that really didn't want to be bothered with a menu sat at A8. He either couldn't read it of could see it to read it. She took their order and rolls took a while as they were seated after the party. They had ordered a good amount of kitchen food. They ordered off-menu items like futo-maki, which she'd never even heard of. Then there was a miscommunication with an order of tamago. They basically ordered tamago cut to order. I had Kaori go and talk to them to make sure we got the order absolutely correct. We did. But then they complained that they didn't get all of their food. I looked at the tickets and couldn't figure out what they were missing. So I went to talk to them and they said they'd ordered a bunch of nigiri. I apologized, said maybe the order was lost and if they would re-order. I determined after much conversation that the old man wanted to do omakase nigiri. I immediately put in an order for them. Had Kazu rush it. They were very pleased. The old man seemed confused that we didn't have an omakase or combination nigiri option on the menu he didn't look at. He would have posed a problem for the most experienced of servers. I gave them a 25% recovery discount on the nigiri, sent them some zato-ichi pieces and took care of a sunshine roll for which they had waited a while. During this commotion Krystin also switched up a roll order for another table. 2 of their 3 rolls were wrong. We rushed them the other two and I comped the tarantula and spooky rolls they'd mistakenly received. By this time Krystin was in tears in the office and I did my best to get her to move past her mistakes and focus on the rest of the night. Johnny took her place in 4th cut.
When A8 was leaving I spoke with he old guy again. He was very impressed by the food. He was recommended to us by someone in Dallas. He wanted to know when was a good night to come in again. I told him that Thursdays were good because of the Tsukiji shipment. He told me, "Oh! I just came from Tsukiji." To which I replied, "Then you must be even fresher than the fish." He laughed and left.
Any VIP's in? Shannon and Nathan
Comps of note:25% recovery on nigiri and comp'd sunshine roll. Comp'd tarantula roll and spooky roll for A4 as a peace offering for the mix-up. FNF for Shannon and Nathan.
R&M needs?:I suggested to Elizabeth a small hand held broom to clean the A/C vent when changing the filter. Using a rag seems wasteful and ineffective. A long handled broom would make a big mess over the server station.
86'd items/ need more? Daruma business cards.
Projected Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales:3860
Projected Sales:4245
TY Dinner Sales:3594
+/- :-7% from LY and -$651 from projected
Weather:sunny, mid nineties
Any Special events going on?:World Cup
Who worked?:Alex training Sayo, Lindsey, Krystin, Johnny, Taylor CL, Kaori FR and Joaquin SA
Flow of Business, Cuts and Ticket Times: Slight pop. Never much of a wait. Had a large party in the party room and they ordered a LOT of rolls, which backed things up for a while for other tables ordering rolls. Krystin struggled a bit today. She had a particularly difficult table. A family with an older Japanese patriarch that really didn't want to be bothered with a menu sat at A8. He either couldn't read it of could see it to read it. She took their order and rolls took a while as they were seated after the party. They had ordered a good amount of kitchen food. They ordered off-menu items like futo-maki, which she'd never even heard of. Then there was a miscommunication with an order of tamago. They basically ordered tamago cut to order. I had Kaori go and talk to them to make sure we got the order absolutely correct. We did. But then they complained that they didn't get all of their food. I looked at the tickets and couldn't figure out what they were missing. So I went to talk to them and they said they'd ordered a bunch of nigiri. I apologized, said maybe the order was lost and if they would re-order. I determined after much conversation that the old man wanted to do omakase nigiri. I immediately put in an order for them. Had Kazu rush it. They were very pleased. The old man seemed confused that we didn't have an omakase or combination nigiri option on the menu he didn't look at. He would have posed a problem for the most experienced of servers. I gave them a 25% recovery discount on the nigiri, sent them some zato-ichi pieces and took care of a sunshine roll for which they had waited a while. During this commotion Krystin also switched up a roll order for another table. 2 of their 3 rolls were wrong. We rushed them the other two and I comped the tarantula and spooky rolls they'd mistakenly received. By this time Krystin was in tears in the office and I did my best to get her to move past her mistakes and focus on the rest of the night. Johnny took her place in 4th cut.
When A8 was leaving I spoke with he old guy again. He was very impressed by the food. He was recommended to us by someone in Dallas. He wanted to know when was a good night to come in again. I told him that Thursdays were good because of the Tsukiji shipment. He told me, "Oh! I just came from Tsukiji." To which I replied, "Then you must be even fresher than the fish." He laughed and left.
Any VIP's in? Shannon and Nathan
Comps of note:25% recovery on nigiri and comp'd sunshine roll. Comp'd tarantula roll and spooky roll for A4 as a peace offering for the mix-up. FNF for Shannon and Nathan.
R&M needs?:I suggested to Elizabeth a small hand held broom to clean the A/C vent when changing the filter. Using a rag seems wasteful and ineffective. A long handled broom would make a big mess over the server station.
86'd items/ need more? Daruma business cards.
Tuesday AM 7.1.14
LY Lunch Sales:$1362
Projected Sales:$1465
TY Lunch Sales: $1287
+/- :down 6% from LY and short $178 from projected.
Weather:hot and muggy summer day. nice breeze though.
Any Special events going on?:nada
Who worked?:
Lindsey, Alex, Johnny. No one was scheduled to Close so since Johnny was the latest one coming back I made him do it. Sayo trained with Alex and did great. She will be a wonderful addition. And she speaks Japanese, which is a lifesaver!
Ruthie hosted, Krysten FR, no SA
Flow of Business, Cuts and Ticket Times:
We got a pretty good lunch pop around noon, but it was only 1 push and by 1pm it started clearing out. I cut Lindsey and by 1:30 there were only 4 tables left so I cut Alex, and let Johnny fly solo for the last 30 minutes. He got about 5 more tables in that time and did a great job.
Only had one hiccup and it was an issue with Krysten not reading the ticket correctly before running the food. She delivered a kara age to a woman who ordered the tofu steak. The woman was biting into the kara age and then noticed it was chicken and spit it out. When we brought her the tofu steak she was very understanding and not at all upset. Thank goodness. I talked to Krysten about the importance of reading the ticket before running it.
Also had a grumpy man in around 11:50am. He ordered a half kara age, 3 pieces of nigiri and a gyudon. He was still eating his nigiri when his gyudon came out and he sent it back saying he wasn't done eating. We had to remake it for him since he wasn't "ready" for it until later. He left without incident, but just threw a kink in the wheel
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
Projected Sales:$1465
TY Lunch Sales: $1287
+/- :down 6% from LY and short $178 from projected.
Weather:hot and muggy summer day. nice breeze though.
Any Special events going on?:nada
Who worked?:
Lindsey, Alex, Johnny. No one was scheduled to Close so since Johnny was the latest one coming back I made him do it. Sayo trained with Alex and did great. She will be a wonderful addition. And she speaks Japanese, which is a lifesaver!
Ruthie hosted, Krysten FR, no SA
Flow of Business, Cuts and Ticket Times:
We got a pretty good lunch pop around noon, but it was only 1 push and by 1pm it started clearing out. I cut Lindsey and by 1:30 there were only 4 tables left so I cut Alex, and let Johnny fly solo for the last 30 minutes. He got about 5 more tables in that time and did a great job.
Only had one hiccup and it was an issue with Krysten not reading the ticket correctly before running the food. She delivered a kara age to a woman who ordered the tofu steak. The woman was biting into the kara age and then noticed it was chicken and spit it out. When we brought her the tofu steak she was very understanding and not at all upset. Thank goodness. I talked to Krysten about the importance of reading the ticket before running it.
Also had a grumpy man in around 11:50am. He ordered a half kara age, 3 pieces of nigiri and a gyudon. He was still eating his nigiri when his gyudon came out and he sent it back saying he wasn't done eating. We had to remake it for him since he wasn't "ready" for it until later. He left without incident, but just threw a kink in the wheel
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
Monday, June 30, 2014
Monday 6.30.14
LY Lunch Sales:$1518
Projected Sales:$1543
TY Lunch Sales:$1687
+/- : up 11% over LY and $144 over projected
LY Dinner Sales: $3604
Projected Sales:$4415
TY Dinner Sales:$4788
+/- : beat LY by 33% and projections by $373
For the day we ended up beating LY by 26%- bringing in $6475 in sales, and beating projected by $517- really great way to end June. I'll be sending out a week 4 recap tomorrow as well as a brief monthly recap too.
Weather:Warm. Humid. Summer.
Any Special events going on?: World cup games, 11am, 3pm
And no, Dusten, there is not an event calendar, I just usually google or see on FB or Twitter if there are any events going on for the day
Who worked?:
Lunch: Lindsey, Krysten, Kate, Camacho CL. Ruthie host, Hiroe FR
Camacho was 35 minutes late this morning. When I called him at 10 after he said he thought he only worked tonight. I wrote him up for it and he is on late probation until 8/11/14
Dinner: Jason, Kate, Stephanie, Taylor CL. Ruthie Host, Hiroe FR, Joaquin SA
Midori and Asami are still drinking bottled beverages- can someone please follow up with them about that?
I had an issue from last week regarding Erin (Lynn's wife lady) and a credit card charge. I didn't hear back from her about what cleared until today. Alex was her server and they split the bill in half, so $62.20 was charged to each card (hers and a friend of theirs), but $124 was showing on her account. When I looked into it more, I saw that Alex had entered the total $62.20 as a tip. So not only do I need to collect $62 from Alex, but it is a pretty hefty mistake that should have been caught earlier. In addition, it's an employee's spouse that it happened to and that is just flat our embarrassing.Therefore, I would like everyone to start checking all credit card slips against the checkouts. I did so this evening, and I think it's a good practice to put into place. There's only one (and by one I mean a few) catch:
1- if they split the check, it will only show the total check amount and total tip amount: ex: $50 check split into two $25 checks with both a $5 tip each will show up on the cash out as $50 total and $10 tip. So be on the lookout for those.
2- it's time consuming. So if we can have the servers put them all in order before they give them to us, that will help. Cameron, please add this to the shift notes, along with everything else we talked about in the meeting last week.
In addition to that- we will not be meeting this week due to the Holiday. If anyone has any pressing issues please feel free to talk to me about them. We will regroup again next week, perhaps Thursday before the Thinkery, to go over any pertinent details about the week.
Flow of Business, Cuts and Ticket Times:
Lunch: Slow start, but filled up by 12:15, and went on a very brief wait for a 5-top and a 4-top. But other than that it was full and everyone stayed busy. No long ticket times. Nothing of note. Cut down to 2 at 1-ish, and down to just Camacho at 1:30. He got about 6 tables after that but everyone pitched in and helped out and he was fine.
Dinner: What a fantastic Monday night. We ran with 4 servers, and while I was a little hesitant about how this would go, I have to say, everyone did a great job handling their sections and working together. We went on a wait around 7:15 and got off the wait at 9pm. Had about 3/4s the restaurant filled by 6:30 so it was a solid night.
I am at my wits end with these flies. I had a table tonight, they come in somewhat regularly, said the service was great, the food was phenomenal, but the flies were absolutely horrible. I don't know what else to do. It's horrible. We kill them at the beginning of every shift, but come sunset and the sun is shining through the windows in the A's and just now, at 7:30 (typing this note so I don't forget) I pulled the blinds down all the way at the side window and killed 10 flies. I don't know what else to do!!!!??? Should we think about moving the dumpster? If we can push the trailer back into that back corner of the lot back there, we can move the dumpster back there? Something needs to be done. This is going to end up on Yelp. And it's not good.
Any VIP's in?
Sous Chef from The Hightower, owner of Schmultz trailer (??)
Comps of note:
A FNF for the Sous from hightower, and then a few SIN here and there.
R&M needs?:
86'd items/ need more?
Projected Sales:$1543
TY Lunch Sales:$1687
+/- : up 11% over LY and $144 over projected
LY Dinner Sales: $3604
Projected Sales:$4415
TY Dinner Sales:$4788
+/- : beat LY by 33% and projections by $373
For the day we ended up beating LY by 26%- bringing in $6475 in sales, and beating projected by $517- really great way to end June. I'll be sending out a week 4 recap tomorrow as well as a brief monthly recap too.
Weather:Warm. Humid. Summer.
Any Special events going on?: World cup games, 11am, 3pm
And no, Dusten, there is not an event calendar, I just usually google or see on FB or Twitter if there are any events going on for the day
Who worked?:
Lunch: Lindsey, Krysten, Kate, Camacho CL. Ruthie host, Hiroe FR
Camacho was 35 minutes late this morning. When I called him at 10 after he said he thought he only worked tonight. I wrote him up for it and he is on late probation until 8/11/14
Dinner: Jason, Kate, Stephanie, Taylor CL. Ruthie Host, Hiroe FR, Joaquin SA
Midori and Asami are still drinking bottled beverages- can someone please follow up with them about that?
I had an issue from last week regarding Erin (Lynn's wife lady) and a credit card charge. I didn't hear back from her about what cleared until today. Alex was her server and they split the bill in half, so $62.20 was charged to each card (hers and a friend of theirs), but $124 was showing on her account. When I looked into it more, I saw that Alex had entered the total $62.20 as a tip. So not only do I need to collect $62 from Alex, but it is a pretty hefty mistake that should have been caught earlier. In addition, it's an employee's spouse that it happened to and that is just flat our embarrassing.Therefore, I would like everyone to start checking all credit card slips against the checkouts. I did so this evening, and I think it's a good practice to put into place. There's only one (and by one I mean a few) catch:
1- if they split the check, it will only show the total check amount and total tip amount: ex: $50 check split into two $25 checks with both a $5 tip each will show up on the cash out as $50 total and $10 tip. So be on the lookout for those.
2- it's time consuming. So if we can have the servers put them all in order before they give them to us, that will help. Cameron, please add this to the shift notes, along with everything else we talked about in the meeting last week.
In addition to that- we will not be meeting this week due to the Holiday. If anyone has any pressing issues please feel free to talk to me about them. We will regroup again next week, perhaps Thursday before the Thinkery, to go over any pertinent details about the week.
Flow of Business, Cuts and Ticket Times:
Lunch: Slow start, but filled up by 12:15, and went on a very brief wait for a 5-top and a 4-top. But other than that it was full and everyone stayed busy. No long ticket times. Nothing of note. Cut down to 2 at 1-ish, and down to just Camacho at 1:30. He got about 6 tables after that but everyone pitched in and helped out and he was fine.
Dinner: What a fantastic Monday night. We ran with 4 servers, and while I was a little hesitant about how this would go, I have to say, everyone did a great job handling their sections and working together. We went on a wait around 7:15 and got off the wait at 9pm. Had about 3/4s the restaurant filled by 6:30 so it was a solid night.
I am at my wits end with these flies. I had a table tonight, they come in somewhat regularly, said the service was great, the food was phenomenal, but the flies were absolutely horrible. I don't know what else to do. It's horrible. We kill them at the beginning of every shift, but come sunset and the sun is shining through the windows in the A's and just now, at 7:30 (typing this note so I don't forget) I pulled the blinds down all the way at the side window and killed 10 flies. I don't know what else to do!!!!??? Should we think about moving the dumpster? If we can push the trailer back into that back corner of the lot back there, we can move the dumpster back there? Something needs to be done. This is going to end up on Yelp. And it's not good.
Any VIP's in?
Sous Chef from The Hightower, owner of Schmultz trailer (??)
Comps of note:
A FNF for the Sous from hightower, and then a few SIN here and there.
R&M needs?:
86'd items/ need more?
Sunday, June 29, 2014
6/29/14 Sunday PM recap
LY Lunch Sales:
Projected Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales:4287
Projected Sales: 4360
TY Dinner Sales: 3719
+/- : -13% off LY and -%641
Weather: Hot and bothersome.
Any Special events going on?: Not that I'm aware of. Is there an events calendar that I'm missing or can look at?
Who worked?: Krystin, Jason Camacho, Alex Kate and Myself (Dusten) CL. Jason SA and Hiroe
Flow of Business, Cuts and Ticket Times: Kinda slow. Cameron had to leave because she was very ill. Kate mentioned the Cameron had not felt well all day. She asked me if I'd be willing to take over the manager duties tonight. She left at 8pm. Elizabeth, it'd be nice if you could go back and change my clock-in code to manager from 8pm on. I wasn;t able to do it with open tables and I'm not that familiar with how that works. Cut Alex and Kate at 8:50pm. Camacho offered to stay on longer. Cut him at 9:30pm. Krystin and I stayed on till close. I needed someone to catch the slack as I checked out servers. There were complaints from our VIP's about the rice. I also had an Asian family sit at the sushi bar, order 4 Kome-set and also say that the kitchen rice was off. They said the sushi rice was great. I didn't have much time to be in manager-mode while serving tables. I just apologized and threw discounts at them.
Krystin had a table, A4 that complained of several dead flies on the window sill. I believe the woman's, direct quote was, "I'm not a germ-o-phobe, but that is disgusting." I gave them a 50% recovery discount and sent them 2 spicy scallops for dessert. They ate everything. Their ticket ended up being $30-something after the discount. They left Krystin $10. Finger's crossed that one doesn't end up on yelp. I reminded Ruth that the dead flies need to be cleaned before we open. Had a couple of different people seat themselves at the sushi bar. Don't know if they snuck past her or if she wasn't at the stand. There was a guy that stood up there waiting to be helped. I had a few tables and rice/fly issues. I assured him, "someone will be right with [him]." It was 9:40pm, Ruth was doing side work. Asked her if she was going to do that before she is cut, she needs to keep an eye out for tables walking in.
Any VIP's in? Masa and Yoshi from Uchi.
Comps of note: Took 4 Kome-sets off of a family that sat at the sushi bar. The rice was crunchy. Got the same complaint from Masa. It was Jason's table. By this time Cameron had already left. I know he threw them some kind of discount- FNF or SIN I think it was. Also the 50% off for A4.
R&M needs?: We need new outdoor fly-traps for the dumpster area.
86'd items/ need more?
Projected Sales:
TY Lunch Sales:
+/- :
LY Dinner Sales:4287
Projected Sales: 4360
TY Dinner Sales: 3719
+/- : -13% off LY and -%641
Weather: Hot and bothersome.
Any Special events going on?: Not that I'm aware of. Is there an events calendar that I'm missing or can look at?
Who worked?: Krystin, Jason Camacho, Alex Kate and Myself (Dusten) CL. Jason SA and Hiroe
Flow of Business, Cuts and Ticket Times: Kinda slow. Cameron had to leave because she was very ill. Kate mentioned the Cameron had not felt well all day. She asked me if I'd be willing to take over the manager duties tonight. She left at 8pm. Elizabeth, it'd be nice if you could go back and change my clock-in code to manager from 8pm on. I wasn;t able to do it with open tables and I'm not that familiar with how that works. Cut Alex and Kate at 8:50pm. Camacho offered to stay on longer. Cut him at 9:30pm. Krystin and I stayed on till close. I needed someone to catch the slack as I checked out servers. There were complaints from our VIP's about the rice. I also had an Asian family sit at the sushi bar, order 4 Kome-set and also say that the kitchen rice was off. They said the sushi rice was great. I didn't have much time to be in manager-mode while serving tables. I just apologized and threw discounts at them.
Krystin had a table, A4 that complained of several dead flies on the window sill. I believe the woman's, direct quote was, "I'm not a germ-o-phobe, but that is disgusting." I gave them a 50% recovery discount and sent them 2 spicy scallops for dessert. They ate everything. Their ticket ended up being $30-something after the discount. They left Krystin $10. Finger's crossed that one doesn't end up on yelp. I reminded Ruth that the dead flies need to be cleaned before we open. Had a couple of different people seat themselves at the sushi bar. Don't know if they snuck past her or if she wasn't at the stand. There was a guy that stood up there waiting to be helped. I had a few tables and rice/fly issues. I assured him, "someone will be right with [him]." It was 9:40pm, Ruth was doing side work. Asked her if she was going to do that before she is cut, she needs to keep an eye out for tables walking in.
Any VIP's in? Masa and Yoshi from Uchi.
Comps of note: Took 4 Kome-sets off of a family that sat at the sushi bar. The rice was crunchy. Got the same complaint from Masa. It was Jason's table. By this time Cameron had already left. I know he threw them some kind of discount- FNF or SIN I think it was. Also the 50% off for A4.
R&M needs?: We need new outdoor fly-traps for the dumpster area.
86'd items/ need more?
Saturday PM 6/28/14
LY Dinner Sales: $5794
Projected Sales:$6772
TY Dinner Sales:$6850 ($128 over projected)
+/- :18% over last year dinner and 15% up from the whole day!
Weather:Today was hot, humid and overcast
Any Special events going on?:World cup stuff, Keep Austin Weird 5k
Who worked?:Jason C, Alex, Naoto, Miho, Dusten, Krysten (H), Julie (H), Lindsey (CT), Hiroe (FR), Joaquin (SA)
Flow of Business, Cuts and Ticket Times:
There was in incident this evening involving a reservation for a table of 10. When I was looking over the reservation book I noticed a party of 10 coming in at 5:30pm. This is my fault...I should have been more clear with the party because I was under the impression that this was the group who booked the reservation. It wasn't. About 15 minutes later the real reservation showed up...The first party was very nice and I explained to them how it was my misunderstanding that the were not actually the party who booked the room, and was just a walk in, even though they made it seem like they made the reservation...I just think it was confusion on all parts! The real reservation brought cake and party hats and specifically came to Kome to celebrate this birthday. so I humbly asked the first party to move to the back B's which they graciously did, and understandingly so. It was lucky this happened when we just opened up so it was a quick and easy move.I sent them 2 glasses of sake (split into 6 glasses) as an apology! They were very sweet and say they come here a lot and will continue to do so...could have been worse.
We stared out slow (for a saturday night) at 8:15 went on a wait until 9:45pm. Nothing was ever out of control (ticket times, waiting times). I went 3 on at 10, everything ran smoothly. I think the 5k
Any VIP's in?
Comps of note:
R&M needs?:
86'd items/ need more?
Saturday, June 28, 2014
Saturday AM 6.28.14
LY Lunch Sales:$2316
Projected Sales:$2422
TY Lunch Sales:$2494
+/- : beat LY by 8% and beat Projected by $72!!!
Weather: Sunny, warm, humid. ugh
Any Special events going on?:Keep Austin Weird Fest from 2pm-10pm, also the Red, White and Blue Ball is going on in East Austin near Circuit of the Americas, as well as 2 world cup games, Brazil V Chile@11am and Colombia v. Uruguay at 3pm. That is the schedule for the rest of the week, also. Games at 11am and 3pm. So not much affect on dinner business, but likely we will have slower lunches, which I will project the sales for.
Who worked?:
Lunch: Stephanie, Camacho, Johnny, Sophia CL. Ruthie host, Joaquin SA, Hiroe FR (both doubles)
Flow of Business, Cuts and Ticket Times:
Same as always. Starts kinda busy and you think you're gonna get a pop, then it fizzles out. At least it's consistent. We stayed semi-busy all afternoon, until 2pm that is. And that is when the pop came. Two 6-tops walked in, along with a handful of other tables. We went on a small 15 minute wait until about 2:30 and then it cooled off, and emptied out. The kitchen got hit really really hard towards that final push at 2pm which resulted in some 30 minute noodle ticket times. Other than that nothing much else to speak of.
Any VIP's in?
Karen, Chi & Family, Hamachi man.
Comps of note:
Comp'd 2 Gyozas for the party room because of an excessively long ticket time.
R&M needs?:
There are 2 highchairs that have strap issues. One has no adjoining strap any more, due to one angry baby (??) and the other highchair had a strap that broke, but I've jerryrigged it for the time being until another Hulk baby sits in it. So, just FYI we might be losing 2 highchairs soon. I looked at webstaurant.com and they're only $19 a piece, so if we need to order some soon we can, at a low cost.
86'd items/ need more?
Projected Sales:$2422
TY Lunch Sales:$2494
+/- : beat LY by 8% and beat Projected by $72!!!
Weather: Sunny, warm, humid. ugh
Any Special events going on?:Keep Austin Weird Fest from 2pm-10pm, also the Red, White and Blue Ball is going on in East Austin near Circuit of the Americas, as well as 2 world cup games, Brazil V Chile@11am and Colombia v. Uruguay at 3pm. That is the schedule for the rest of the week, also. Games at 11am and 3pm. So not much affect on dinner business, but likely we will have slower lunches, which I will project the sales for.
Who worked?:
Lunch: Stephanie, Camacho, Johnny, Sophia CL. Ruthie host, Joaquin SA, Hiroe FR (both doubles)
Flow of Business, Cuts and Ticket Times:
Same as always. Starts kinda busy and you think you're gonna get a pop, then it fizzles out. At least it's consistent. We stayed semi-busy all afternoon, until 2pm that is. And that is when the pop came. Two 6-tops walked in, along with a handful of other tables. We went on a small 15 minute wait until about 2:30 and then it cooled off, and emptied out. The kitchen got hit really really hard towards that final push at 2pm which resulted in some 30 minute noodle ticket times. Other than that nothing much else to speak of.
Any VIP's in?
Karen, Chi & Family, Hamachi man.
Comps of note:
Comp'd 2 Gyozas for the party room because of an excessively long ticket time.
R&M needs?:
There are 2 highchairs that have strap issues. One has no adjoining strap any more, due to one angry baby (??) and the other highchair had a strap that broke, but I've jerryrigged it for the time being until another Hulk baby sits in it. So, just FYI we might be losing 2 highchairs soon. I looked at webstaurant.com and they're only $19 a piece, so if we need to order some soon we can, at a low cost.
86'd items/ need more?
Friday 6.27.14
LY Lunch Sales:$1557
Projected Sales: $1945
TY Lunch Sales: $2332
+/- : over LY by 50%! and over projected by $387
LY Dinner Sales: $5683
Projected Sales: $6874
TY Dinner Sales:$6530
+/- :over LY by 15% and missed projected by (-$344)
For the day we beat LY by 22% and beat projected by $43!!
Weather:Sunny and humid. Breezy. Overcast in the AM
Any Special events going on?: No world cup today
Who worked?:
Lunch: Johnny, Lindsey, Lynn cl. Krysten host Hiroe fr, Joaquin SA
Projected Sales: $1945
TY Lunch Sales: $2332
+/- : over LY by 50%! and over projected by $387
LY Dinner Sales: $5683
Projected Sales: $6874
TY Dinner Sales:$6530
+/- :over LY by 15% and missed projected by (-$344)
For the day we beat LY by 22% and beat projected by $43!!
Weather:Sunny and humid. Breezy. Overcast in the AM
Any Special events going on?: No world cup today
Who worked?:
Lunch: Johnny, Lindsey, Lynn cl. Krysten host Hiroe fr, Joaquin SA
Dinner: Alex, Johnny, Joel, Jason, Dusten CL. Kaori FR, Jason SA, Julie/Krysten host. Lindsey CT/Lina TR
Flow of Business, Cuts and Ticket Times:
Flow of Business, Cuts and Ticket Times:
Lunch: busy from the start. On a wait at 11:50 and stayed on a wait until 1:05. It's was a nice steady flow and I was nervous that with only 3 servers on, something would get missed, but everyone handled their sections great and Lindsey was a pre-bussing pro!! She wins the award for best per bussing today. Only had glasses and napkins left on all of her tables. Ticket times were all good and under 20 minutes too. Great job everyone!
Dinner: A great Friday night. Went on a wait at 6:40, and didn't come off the wait until 10:30. Had a lot of 2 tops, both reservations were sat on time, and the cocktail rang up $600. Lindsey said that she made a lot of the sake-cocktail drinks, and feels that they are really taking off. So I was excited to hear that. Ticket times were stellar at the sushi bar, but a little longer from kitchen tonight due to Jeanne on saute, and Steve on fry (not AM Steven but regular Steve...he's just slow in general) Nothing was too too long but I did have some 15 minute edamame orders tonight, which was a little cause for concern. I guess just making sure those are the first things that are dropped because people order them expecting them to come out quickly.
Any VIP's in?
None for lunch (that I recognized) But let me pull out my list from dinner: Carlos & Rachel. Amy & Bill. Matt & Michelle and baby. Shane (neighbor) & lady friend...hmmm I think that covers it. Oh and a friend of mine that I went to Honduras with was in with a regular in the party room. And then the second party room party was a guy I worked with at The Highball & NxNW waaaaay back in the day.
Comps of note:
Didn't do any across the board FNF discounts, but I did buy some regulars some pieces here and there along the course of the night.
R&M needs?:
86'd items/ need more?
Dinner: A great Friday night. Went on a wait at 6:40, and didn't come off the wait until 10:30. Had a lot of 2 tops, both reservations were sat on time, and the cocktail rang up $600. Lindsey said that she made a lot of the sake-cocktail drinks, and feels that they are really taking off. So I was excited to hear that. Ticket times were stellar at the sushi bar, but a little longer from kitchen tonight due to Jeanne on saute, and Steve on fry (not AM Steven but regular Steve...he's just slow in general) Nothing was too too long but I did have some 15 minute edamame orders tonight, which was a little cause for concern. I guess just making sure those are the first things that are dropped because people order them expecting them to come out quickly.
Any VIP's in?
None for lunch (that I recognized) But let me pull out my list from dinner: Carlos & Rachel. Amy & Bill. Matt & Michelle and baby. Shane (neighbor) & lady friend...hmmm I think that covers it. Oh and a friend of mine that I went to Honduras with was in with a regular in the party room. And then the second party room party was a guy I worked with at The Highball & NxNW waaaaay back in the day.
Comps of note:
Didn't do any across the board FNF discounts, but I did buy some regulars some pieces here and there along the course of the night.
R&M needs?:
86'd items/ need more?
Thursday, June 26, 2014
Thurs 6.26.14
LY Lunch Sales: $1918
Projected Sales: $1341
TY Lunch Sales: $945
+/- : down 51% over LY and missed proj by $396
LY Dinner Sales: $4797
Projected Sales: $4842
TY Dinner Sales: $5066
+/- : up over LY by 6% and beat Projected by $224. Still down 10% for the day though. :(
Weather: Rainy off and on all day. Rain, Sunshine, Rain, Sunshine
Any Special events going on?:
US vs. Germany World Cup at 11am- we lost :(
Other world cup festivities during the daytime
Also, it's Tiki Week, so there's that
Who worked?:
Lunch: Sophia, Joel & Lynn CL. Ruthie host, Jason SA, Lina FR
Dinner: Sophia, Joel, Kate, Naoto, Dusten CL. Ruthie host, Joaquin SA, Kaori FR
Flow of Business, Cuts and Ticket Times:
Lunch: Lunch was slow all day, I think probably because of the US World Cup game. Not much to talk about really. Cut Joel at 12:45 and Sophia at1:30 and ran with Lynn to close. No long tickets, no issues to speak of. On a side note, on Tuesday of last year we only did $983 in lunch sales & $2761 in dinner sales, which was why I decided to close for the employee party. Now I know what a $983 lunch feels like. Ooooph.
Dinner: Had about 6 or 7 tables in for happy hour, which was a nice and then by 7pm or so we went on a wait. Had A LOT of large parties tonight. 6's and 5's, and one 8 top that called ahead but there was nothing we could really do for them until they arrived. They were from Moonshine celebrating a friends bday so I gave them a 10% discount in the end. They waited an hour for their table and were great about it. Ruthie was very busy at the host stand so I cocktailed for a few hours. Nothing too intense, but I did make quite a few of those new sake-cocktails, woohoo!! The night was overall very smooth. No long ticket times or missed items. Happy faces all around. Cut Sophia at 9 and went down to 2 on at 9:20
Any VIP's in?
Met a new regular named Phyllis. She's about my height, dark hair, probably late 30's mid 40's, and has a bit of a belly. But really nice. She use to live in NYC on 9th and University :)
Phil and Phyllis from next door were in for dinner. They're so sweet.
Comps of note:
Did 50% off rolls for employees in the AM to give Andrew some practice. I comp'd it to Emp Day Off. And the 10% off FNF for Moonshine
R&M needs?:
The linen locker came in and is in place! Hopefully this will help cut down on the flies. vince also has the bug light to install near the dumpster so hopefully our fly troubles will soon dissolve.
86'd items/ need more?
Kinako- Where do we order more from?
Cameron, on the next order for house red, can you order their pinot noir (we already have some) I want to switch over to that as our house red during the summer.
Projected Sales: $1341
TY Lunch Sales: $945
+/- : down 51% over LY and missed proj by $396
LY Dinner Sales: $4797
Projected Sales: $4842
TY Dinner Sales: $5066
+/- : up over LY by 6% and beat Projected by $224. Still down 10% for the day though. :(
Weather: Rainy off and on all day. Rain, Sunshine, Rain, Sunshine
Any Special events going on?:
US vs. Germany World Cup at 11am- we lost :(
Other world cup festivities during the daytime
Also, it's Tiki Week, so there's that
Who worked?:
Lunch: Sophia, Joel & Lynn CL. Ruthie host, Jason SA, Lina FR
Dinner: Sophia, Joel, Kate, Naoto, Dusten CL. Ruthie host, Joaquin SA, Kaori FR
Flow of Business, Cuts and Ticket Times:
Lunch: Lunch was slow all day, I think probably because of the US World Cup game. Not much to talk about really. Cut Joel at 12:45 and Sophia at1:30 and ran with Lynn to close. No long tickets, no issues to speak of. On a side note, on Tuesday of last year we only did $983 in lunch sales & $2761 in dinner sales, which was why I decided to close for the employee party. Now I know what a $983 lunch feels like. Ooooph.
Dinner: Had about 6 or 7 tables in for happy hour, which was a nice and then by 7pm or so we went on a wait. Had A LOT of large parties tonight. 6's and 5's, and one 8 top that called ahead but there was nothing we could really do for them until they arrived. They were from Moonshine celebrating a friends bday so I gave them a 10% discount in the end. They waited an hour for their table and were great about it. Ruthie was very busy at the host stand so I cocktailed for a few hours. Nothing too intense, but I did make quite a few of those new sake-cocktails, woohoo!! The night was overall very smooth. No long ticket times or missed items. Happy faces all around. Cut Sophia at 9 and went down to 2 on at 9:20
Any VIP's in?
Met a new regular named Phyllis. She's about my height, dark hair, probably late 30's mid 40's, and has a bit of a belly. But really nice. She use to live in NYC on 9th and University :)
Phil and Phyllis from next door were in for dinner. They're so sweet.
Comps of note:
Did 50% off rolls for employees in the AM to give Andrew some practice. I comp'd it to Emp Day Off. And the 10% off FNF for Moonshine
R&M needs?:
The linen locker came in and is in place! Hopefully this will help cut down on the flies. vince also has the bug light to install near the dumpster so hopefully our fly troubles will soon dissolve.
86'd items/ need more?
Kinako- Where do we order more from?
Cameron, on the next order for house red, can you order their pinot noir (we already have some) I want to switch over to that as our house red during the summer.
Wednesday, June 25, 2014
6/25/14 Wednesday Recap
LY Lunch Sales:
Projected Sales:
TY Lunch Sales: 1369
+/- : numbers on the Comparisons spreadsheet were mixed up a bit. Rather than make it worse trying to fix it I'm just leaving it for someone more versed in Excel.
LY Dinner Sales:
Projected Sales:
TY Dinner Sales: 4101
+/- :
Weather: Rainy start then sunny and humid
Any Special events going on?: Some soccer thing.
Who worked?: LUNCH: Joel, Lindsey and Lynn
Flow of Business, Cuts and Ticket Times: LUNCH: pretty slow. Modest pop to start then basically fizzled. Went 2 on at 1pm and just Lynn at 1:30. Joaquin expressed an interest in working other positions beyond SA-ing. I told him that he needs to do his current job better than anyone first and then start to learn the menu.
DINNER: steady. He went on a wait at 7:15. Never really backed up too much though. Had a 7 top walk in. They had to wait a bit as there seemed to be campers in everyone's sections.
I was pretty impressed with Krystin tonight. She sold several specials and I saw a couple of sake flights on her early tables. She spent a lot of time talking to her tables, explaining the menus. Kate received very high praise from her last table. I talked them for a good minute or two. They let her order for them and they said her service made the meal special. We went 3 on just before 9. Stephanie also mentioned not wanting to split up the sushi bar so I let her take A5. Sophia took the remaining A's, and Krystin had the remaining B's. 2 on not too much later and Just Steph by 9:40.
Any VIP's in? LUNCH: Kindo.
Dinner: John is trying to beat Kindo-san's 200+ visits. Christine and Justin. They mentioned they are getting married on the 4th of July. Christine has the party room reserved for her bachelorette party here this Friday. Some friends of Sophia came in. Several regulars I recognized. Spoke with one for a while. Her name is Allie. I know I have served her in the past. Neal came in with a friend.
Comps of note: FNF discount for Sophia's friend.
R&M needs?: Missing the quail egg button. Had the servers just use the open sushi and type it in the modifier. Spoke with Jack about the various points on the paving of the parking lot.... puddles and ridges. I think it is actually good it rained so that we could catch those things early. One line didn't get painted on the 50th St. side of the lot because a customer had left their car parked there..
86'd items/ need more? Out of Cava.
Projected Sales:
TY Lunch Sales: 1369
+/- : numbers on the Comparisons spreadsheet were mixed up a bit. Rather than make it worse trying to fix it I'm just leaving it for someone more versed in Excel.
LY Dinner Sales:
Projected Sales:
TY Dinner Sales: 4101
+/- :
Weather: Rainy start then sunny and humid
Any Special events going on?: Some soccer thing.
Who worked?: LUNCH: Joel, Lindsey and Lynn
Flow of Business, Cuts and Ticket Times: LUNCH: pretty slow. Modest pop to start then basically fizzled. Went 2 on at 1pm and just Lynn at 1:30. Joaquin expressed an interest in working other positions beyond SA-ing. I told him that he needs to do his current job better than anyone first and then start to learn the menu.
DINNER: steady. He went on a wait at 7:15. Never really backed up too much though. Had a 7 top walk in. They had to wait a bit as there seemed to be campers in everyone's sections.
I was pretty impressed with Krystin tonight. She sold several specials and I saw a couple of sake flights on her early tables. She spent a lot of time talking to her tables, explaining the menus. Kate received very high praise from her last table. I talked them for a good minute or two. They let her order for them and they said her service made the meal special. We went 3 on just before 9. Stephanie also mentioned not wanting to split up the sushi bar so I let her take A5. Sophia took the remaining A's, and Krystin had the remaining B's. 2 on not too much later and Just Steph by 9:40.
Any VIP's in? LUNCH: Kindo.
Dinner: John is trying to beat Kindo-san's 200+ visits. Christine and Justin. They mentioned they are getting married on the 4th of July. Christine has the party room reserved for her bachelorette party here this Friday. Some friends of Sophia came in. Several regulars I recognized. Spoke with one for a while. Her name is Allie. I know I have served her in the past. Neal came in with a friend.
Comps of note: FNF discount for Sophia's friend.
R&M needs?: Missing the quail egg button. Had the servers just use the open sushi and type it in the modifier. Spoke with Jack about the various points on the paving of the parking lot.... puddles and ridges. I think it is actually good it rained so that we could catch those things early. One line didn't get painted on the 50th St. side of the lot because a customer had left their car parked there..
86'd items/ need more? Out of Cava.
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